WTU Retail Energy logo

West Texas Utilities was the incumbent electricity provider for areas north Texas for 75 years until Texas electricity deregulated in 2002. American Electric Power (AEP) then sold the retail electric part of their business to Direct Energy, who has been operating in that region of Texas as WTU Retail Energy ever since.

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.




Recommended Plans
All Plans
Plan Name
Company
Length
Price
Rate Stability
15 Month Fixed Rate
15 month
Fixed Rate
13.6¢ / kwh
at 1,000 kWh per bill
  • Great for small homes
  • Low Rates regardless of usage!
  • 24 Month Bill Credit
    24 month
    Bill Credit
    11.2¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    8.9¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    10.9¢ / kwh
    at 1,000 kWh per bill
  • Enjoy a low fixed rate and stay cool this summer!
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    13.7¢ / kwh
    at 1,000 kWh per bill
  • Simple, straightforward pricing
  • Price Protection for 3 years
  • 12 Month Bill Credit
    12 month
    Bill Credit
    8.5¢ / kwh
    at 1,000 kWh per bill
  • Big Time Bill Credit
  • No Monthly Base Charge
  • 12 months of bill stability
  • 12 Month Flat Rate
    12 month
    Flat Rate
    10.5¢ / kwh
    at 1,000 kWh per bill
  • Low Average Bill
  • Donates to Charity
  • Good for Medium Homes
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    14.1¢ / kwh
    at 1,000 kWh per bill
  • 100% Solar Energy
  • Reduce your Carbon footprint
  • No Bill Surprises
  • 12 Month Tiered Rate
    12 month
    Tiered Rate
    8.8¢ / kwh
    at 1,000 kWh per bill
    12 Month Tiered Rate
    12 month
    Tiered Rate
    9.5¢ / kwh
    at 1,000 kWh per bill
    Earn Big Bill Credits
    12 month
    Bill Credit
    8.1¢ / kwh
    at 1,000 kWh per bill
  • Very low rate!
  • Good for medium homes
  • 12 months of bill security
  • 12 Month Tiered Rate
    12 month
    Tiered Rate
    10.5¢ / kwh
    at 1,000 kWh per bill
  • Great for high-usage months
  • Save money this summer
  • 24 Month Tiered Rate
    24 month
    Tiered Rate
    11.9¢ / kwh
    at 1,000 kWh per bill
  • 24 month fixed rate plan
  • No base charge, no minimum usage fees
  • 12 Month Flat Rate
    12 month
    Flat Rate
    10.5¢ / kwh
    at 1,000 kWh per bill
    Pre-paid
    1 month
    Pre-paid
    13.0¢ / kwh
    at 1,000 kWh per bill
    $29 min balance
  • Prepaid - No Deposit EVER
  • 12 Month Bill Credit
    12 month
    Bill Credit
    9.9¢ / kwh
    at 1,000 kWh per bill
  • Best for medium size homes
  • NEW ENROLLMENTS ONLY!
  • Pre-paid
    1 month
    Pre-paid
    16.4¢ / kwh
    at 1,000 kWh per bill
    $40 min balance
    Fixed Pre-paid
    12 month
    Fixed Pre-paid
    15.4¢ / kwh
    at 1,000 kWh per bill
    $40 min balance
    24 Month Fixed Rate
    24 month
    Fixed Rate
    12.5¢ / kwh
    at 1,000 kWh per bill
    Popular Brand
    12 month
    Bill Credit
    11.6¢ / kwh
    at 1,000 kWh per bill
  • Low rate!
  • Well known brand.
  • 12 Month Tiered Rate
    12 month
    Tiered Rate
    11.5¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    8.5¢ / kwh
    at 1,000 kWh per bill
  • Great Plan for Medium Homes
  • $95 Bill Credit at 1k usage
  • 1 year of bill security
  • 24 Month Bill Credit
    24 month
    Bill Credit
    8.6¢ / kwh
    at 1,000 kWh per bill
    Best Overall Value
    36 month
    Fixed Rate
    12.8¢ / kwh
    at 1,000 kWh per bill
  • Simple, straightforward pricing
  • Price Protection for 3 years
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    14.7¢ / kwh
    at 1,000 kWh per bill
    12 Month Tiered Rate
    12 month
    Tiered Rate
    12.5¢ / kwh
    at 1,000 kWh per bill
  • Tiered Rate Plan
  • 12 Month Contract
  • 24 Month Bill Credit
    24 month
    Bill Credit
    8.6¢ / kwh
    at 1,000 kWh per bill
    36 Month Bill Credit
    36 month
    Bill Credit
    8.8¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.4¢ / kwh
    at 1,000 kWh per bill
    3 Year Plan
    36 month
    Bill Credit
    8.8¢ / kwh
    at 1,000 kWh per bill
    36 Month Fixed Rate
    36 month
    Fixed Rate
    13.9¢ / kwh
    at 1,000 kWh per bill
    36 Month Fixed Rate
    36 month
    Fixed Rate
    13.4¢ / kwh
    at 1,000 kWh per bill
  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low green rate
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    12.8¢ / kwh
    at 1,000 kWh per bill
  • Rhythm's most popular plan
  • Go Green without Sacrifice
  • 3 Years of Bill Security
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    12.8¢ / kwh
    at 1,000 kWh per bill
  • 3 Year Price Protection
  • Stable, predictable rate
  • 12 Month Tiered Rate
    12 month
    Tiered Rate
    14.5¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.1¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.0¢ / kwh
    at 1,000 kWh per bill
  • Two Year Price Protection
  • All Around Great Value
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    13.0¢ / kwh
    at 1,000 kWh per bill
    36 Month Fixed Rate
    36 month
    Fixed Rate
    13.0¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.2¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.2¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.6¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.6¢ / kwh
    at 1,000 kWh per bill
    24 Month Tiered Rate
    24 month
    Tiered Rate
    13.5¢ / kwh
    at 1,000 kWh per bill
    24 Month Bill Credit
    24 month
    Bill Credit
    12.7¢ / kwh
    at 1,000 kWh per bill
    24 Month Bill Credit
    24 month
    Bill Credit
    12.7¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.2¢ / kwh
    at 1,000 kWh per bill
  • Enjoy price security for 2 full years!
  • No minimum usage charges
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    13.0¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    12.1¢ / kwh
    at 1,000 kWh per bill
  • Flat, Reliable Rate
  • No Bill Surprises!
  • No Monthly Fee!
  • 12 Month Bill Credit
    12 month
    Bill Credit
    12.3¢ / kwh
    at 1,000 kWh per bill
  • Bill Credits cut your bill in summer months
  • Enjoy smaller bills in summer
  • 12 Month Price Protection
  • 12 Month Tiered Rate
    12 month
    Tiered Rate
    12.9¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.8¢ / kwh
    at 1,000 kWh per bill
  • 24 Month Locked-in price
  • Steady Rate regardless of usage
  • Great overall plan
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    13.7¢ / kwh
    at 1,000 kWh per bill
  • 100% Renewable Energy
  • Enjoy price security for 2 full years!
  • 24 Month Fixed Rate
    24 month
    Fixed Rate
    14.5¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    13.5¢ / kwh
    at 1,000 kWh per bill
  • No Pricing Gimmicks
  • Great for any size home
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    13.9¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    14.0¢ / kwh
    at 1,000 kWh per bill
  • Super Low Summer Rate!
  • 100% Renewable Energy!
  • No Bill Surprises!
  • Pre-paid
    1 month
    Pre-paid
    17.3¢ / kwh
    at 1,000 kWh per bill
    $40 min balance
    Variable Rate
    1 month
    Variable Rate
    15.6¢ / kwh
    at 1,000 kWh per bill
  • No Contract
  • Variable Rate
  • Low Credit
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    14.8¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.1¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    13.9¢ / kwh
    at 1,000 kWh per bill
    36 Month Flat Rate
    36 month
    Flat Rate
    23.0¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    13.8¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    12.1¢ / kwh
    at 1,000 kWh per bill
  • No Minimum Usage Charge!
  • Good for Medium Homes
  • Bill Credits at 1k and 2k usage!
  • 12 Month Bill Credit
    12 month
    Bill Credit
    14.0¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.8¢ / kwh
    at 1,000 kWh per bill
  • No Energy Charge on weekends!
  • No Delivery Charges on weekends!
  • Weekends start Friday @ 8:00 PM!
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    16.2¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    13.8¢ / kwh
    at 1,000 kWh per bill
  • No Monthly Fee!
  • Low Average Bill
  • No Surprises
  • 36 Month Fixed Rate
    36 month
    Fixed Rate
    13.7¢ / kwh
    at 1,000 kWh per bill
    Pre-paid
    1 month
    Pre-paid
    19.9¢ / kwh
    at 1,000 kWh per bill
    $40 min balance
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.6¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    13.5¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    13.5¢ / kwh
    at 1,000 kWh per bill
    24 Month Fixed Rate
    24 month
    Fixed Rate
    14.1¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    16.1¢ / kwh
    at 1,000 kWh per bill
    24 Month Flat Rate
    24 month
    Flat Rate
    22.8¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.3¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.4¢ / kwh
    at 1,000 kWh per bill
    12 Month Tiered Rate
    12 month
    Tiered Rate
    17.4¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.5¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    17.5¢ / kwh
    at 1,000 kWh per bill
  • Solar Days: 5:00 a.m. through 7:59 p.m. each day
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    14.5¢ / kwh
    at 1,000 kWh per bill
    12 Month Flat Rate
    12 month
    Flat Rate
    17.6¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.3¢ / kwh
    at 1,000 kWh per bill
    12 Month Bill Credit
    12 month
    Bill Credit
    16.2¢ / kwh
    at 1,000 kWh per bill
    6 Month Fixed Rate
    6 month
    Fixed Rate
    14.5¢ / kwh
    at 1,000 kWh per bill
  • Beat the summer heat!
  • Steady, predictable rate
  • No Bill Surprises
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    14.7¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.9¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    13.7¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.3¢ / kwh
    at 1,000 kWh per bill
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.4¢ / kwh
    at 1,000 kWh per bill
  • Popular Plan!
  • 12 months bill security
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    14.9¢ / kwh
    at 1,000 kWh per bill
    12 Month Flat Rate
    12 month
    Flat Rate
    22.6¢ / kwh
    at 1,000 kWh per bill
    Fixed Pre-paid
    12 month
    Fixed Pre-paid
    16.4¢ / kwh
    at 1,000 kWh per bill
    $40 min balance

    Our Rating of WTU Retail Energy

    Rating Overall

    41st place
    show/hide details


    WTU Retail Energy Rating Detail

    Customer Reviews of WTU Retail Energy



    Read WTU Retail Energy Reviews

    Most Recent WTU Retail Energy Reviews  


    WTU user
    Been very happy with WTU. No problems what so ever . clinton Barton from San Angelo




    4-5 Star Reviews: 1 (9%)



    WTU user

    Been very happy with WTU. No problems what so ever .

    clinton Barton from Texas
    January 15th, 2014

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?
    No 3-4 star reviews have been posted or approved yet

    2-3 Star Reviews: 1 (9%)



    Automated System is Horrible!

    Moving and had service terminated. Online system deleted credit card on file and didn't recognize account number when I called to pay the final bill. Had to finally call the above number, then select start service to get a live body to transfer me to billing. Should change online billing so that account info is NOT deleted until final bill is paid. Helloo....does that make sense to anyone? I've spent an hour just trying to pay a bill. By the way, half the links and phone numbers listed on your websites don't work. Doubtful we'll be using you again, especially since I've read the other reviews and found out there are less expensive companies.

    Karen Kelly from Texas
    December 31st, 2014

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 6 (55%)



    poor customer service for website issues

    My accoatunt has things worse. When I asked if this was my issue or if others were having the same problem I was told I was not the only one and that this was an issue that was ongoing. Not once the reps offered to take a payment by phone without a fee. This is very unprofessional and time consuming to call in 3 times, made to feel as if it was my issue, trying different browers and internet methods ie with WIFI or without. Get a better system in place!

    Error HTTP 505 from San Angelo, Texas
    October 4th, 2017

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    WTU Retail Energy News  


    No applicable blogs have been written


    WTU Retail Energy FAQs  


    Where can I order WTU Retail Energy electricity?


    WTU Retail Energy does not have any electricity plans

    Where can I order WTU Retail Energy natural gas?


    WTU Retail Energy does not have any natural gas plans

    What do customers think about WTU Retail Energy?


    That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average WTU Retail Energy customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

    Why is my electricity rate higher than when I signed up?


    The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

    WTU Retail Energy Plan Summary

    WTU Retail Energy does not currently have any plans available on Texas Electricity Ratings.

    We recommend plans from Gexa Energy and Pulse Power instead.

    Plan Details