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American Light & Power Customer Reviews

The best review categories for American Light & Power are their plans and pricing, rated at 4.8 out of 5, and the order experience, rated at 3.5 of 5.

American Light & Power Rating

Texas Electricity Ratings Score:


( 2 / 5 )
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All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

American Light & Power Electricity Plans

Plan Company
Rating
Length Price House Size
(usage)
Smart Power 12
12 months

/ kWh
@ 1,000 kWh / month
analyze rate
EFL - more info
Smart Power 18
18 months

/ kWh
@ 1,000 kWh / month
analyze rate
EFL - more info


4 Reviews for American Light & Power


That was easy!

(5 / 5)

  I recommend AL&P in every way, thank you.

Andrus from Houston
November 2nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

improve website

(4.6 / 5)

  Great service so far, I had to call to organize auto pay and bills send via email. can you update website so we can do these things ourselves online, that's my only recommendation.

themidds from Mercedes
January 5th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Billing issue

(2.6 / 5)

  I switched to American light & power, few days later I got a call asking if I cancelled and requested a new account. I told the representative "no", I just switched few days ago. The Rep told me she will correct whatever issue it. The next thing I got a bill asking me to pay disconnection fee and base charge. I called the company after I received the bill, the Rep I spoke with again assured me the bill will be corrected. At the time of writing, I am been change late fee for base charge, the disconnection fee was waived.
My issue is, why am I been changed base fee twice the same month when you are only suppose be change base fee once a month. The company need to get their stuff right. I can't pay for services I did not get. If the issue is not resolved, will have to seek help from ABC13 news. I know they will listen once I get them involve.

Anderson O from Richmond
January 10th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

No customer service, the phone number asks for a password and then hangs up when you dont have one?

(1.6 / 5)

  Now I know why bad reviews! Cant contact them. Started the process to change to them, then went to call them and the number they list answers requesting a password? Whats that? Never gave me one on my application page? They want 200 deposit, will they provide interest on that. Credit score of 840 ! They may have an answer but I will never know it because I cant call or email them?

BAD start, is this a sample of frustrations to come? RUN !!! Plenty of competition out there !

No customer service number that works from Laredo
November 28th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Updated: 02-17-2019
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