Our Analysis of Pioneer Energy
Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Market Perception
0.0 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.0 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Charge you an early termination
| They charge you and early termination even after you finish your contract | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mark
from
Sachse, TX
on
January 11th, 2021
Charge you fees you didnt have
| Everything was great untill you move and theres no option for them at your new place so what does pioneer do, charge you a 150 dollar cancellation fee. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Loyal Texan
from
Sachse, TX
on
February 26th, 2020
There are Better Providers
| I wouldn't recommend going with this company. Web site is clunky and outdated. The customer service is the worst. My first billing cycle will be my last. Received a pink notice in the mail the day after the billl was due. Which means they mailed it before the due date. Charged a $5 late fee and a % of amount due. The bill had already been paid online. This company is clearly accustomed to dealing with degenerates and treat all customers like thieves in the night. There are better companies out there. Stay away. I will pay my termination fee expeditiously. Will be glad to switch over in a few days! Horrible customer experience. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dissatisfied In Humble
from
Humble, TX
on
July 16th, 2017
Recommended Electricity Plans
Spark Energy
36 Month Fixed Rate
Champ Saver-36
9.8¢ / kwh
at 1,000 kWh per bill
$107
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
9.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Good Value
12 Month Tiered Rate
Clear Deal 12
9.9¢ / kwh
at 1,000 kWh per bill
$111
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
9.9¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
TriEagle
36 Month Fixed Rate
Eagle 36
10.8¢ / kwh
at 1,000 kWh per bill
$108
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$20 per month remaining
Monthly Recurring Charge:
$4.95
Important Documents:
Info
12 Month Plan
12 Month Tiered Rate
Sure Saver 12
5.4¢ / kwh
at 1,000 kWh per bill
$99
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
5.4¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info
