Reviews Overview
The best review categories for Pioneer Energy are their plans and pricing, rated at 1.7 out of 5, and their customer service, rated at 1.3 of 5.
5 Stars
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4 Stars
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3 Stars
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2 Stars
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1 Stars
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Our Analysis of Pioneer Energy

Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Market Perception
0.0 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.0 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.


Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Charge you an early termination
They charge you and early termination even after you finish your contract
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mark from Sachse, TX on January 11th, 2021
Charge you fees you didnt have
Everything was great untill you move and theres no option for them at your new place so what does pioneer do, charge you a 150 dollar cancellation fee.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Loyal Texan from Sachse, TX on February 26th, 2020
There are Better Providers
I wouldn't recommend going with this company. Web site is clunky and outdated. The customer service is the worst. My first billing cycle will be my last. Received a pink notice in the mail the day after the billl was due. Which means they mailed it before the due date. Charged a $5 late fee and a % of amount due. The bill had already been paid online. This company is clearly accustomed to dealing with degenerates and treat all customers like thieves in the night. There are better companies out there. Stay away. I will pay my termination fee expeditiously. Will be glad to switch over in a few days! Horrible customer experience.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dissatisfied In Humble from Humble, TX on July 16th, 2017



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