Reviews Overview
The best review categories for Power House Energy are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
The best review categories for Power House Energy are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
DO NOT USE
| I had a positive balance according to the recording on the phone but the power was off at the house. I called to report a outage and Oncor confirmed the power was disconnected at power house energy's request. Again I confirmed my positive balance. Obviously at this point I determined that I need to speak to a customer service representative. They are impossible to reach. I called and selected the option on the recording that proceeded to confirm their hours of operation, which I was within, then I was forwarded to their voicemail. The voicemail message said I would receive a call back on the next business day. Being that my power was off I scoured the web trying to find a good contact number for them, even calling the other companies in their group. No one could help or get me in contact with an employee. I left 2 messages that night. The next day around lunch I still had not been able to contact them or had received contact from them. At this point I contacted a different company for power. I continued to leave messages to try to find out what happened and how I will receive my credit for the positive balance I left in the account when the new company took over. At this point I've left 14 urgent messages over 5 days with no response. I can't imagine a way to have worse customer service and I still have no idea why they cut off my power. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Plano, TX
on
August 25th, 2017
Recommended Electricity Plans
Best Overall Plan
36 Month Fixed Rate
36 month
Fixed Rate
Fixed Rate
You Got This 36
11.1¢ / kwh
at 1,000 kWh per bill
$111
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.1¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$135
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Best 24 Month Value
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
24 Month Fixed
10.4¢ / kwh
at 1,000 kWh per bill
$104
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.4¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$175
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Super 18 Month Value
18 Month Fixed Rate
18 month
Fixed Rate
Fixed Rate
You Got This 18
9.9¢ / kwh
at 1,000 kWh per bill
$99
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
9.9¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
18 months
Early Termination Fee:
$135
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Great 12 Month Value
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
12 Month Fixed
10.8¢ / kwh
at 1,000 kWh per bill
$108
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$175
Monthly Recurring Charge:
$0.00
Important Documents:
Info
