Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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| Customer Service | |
| Account Management | |
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DO NOT USE
| I had a positive balance according to the recording on the phone but the power was off at the house. I called to report a outage and Oncor confirmed the power was disconnected at power house energy's request. Again I confirmed my positive balance. Obviously at this point I determined that I need to speak to a customer service representative. They are impossible to reach. I called and selected the option on the recording that proceeded to confirm their hours of operation, which I was within, then I was forwarded to their voicemail. The voicemail message said I would receive a call back on the next business day. Being that my power was off I scoured the web trying to find a good contact number for them, even calling the other companies in their group. No one could help or get me in contact with an employee. I left 2 messages that night. The next day around lunch I still had not been able to contact them or had received contact from them. At this point I contacted a different company for power. I continued to leave messages to try to find out what happened and how I will receive my credit for the positive balance I left in the account when the new company took over. At this point I've left 14 urgent messages over 5 days with no response. I can't imagine a way to have worse customer service and I still have no idea why they cut off my power. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
John
from
Sherman, TX
on
August 25th, 2017
Recommended Electricity Plans
12 Month Plan
12 Month Fixed Rate
Champ Saver-12
11.4¢ / kwh
at 1,000 kWh per bill
$114
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.4¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Steady Rate
24 Month Fixed Rate
Champ Saver-24
10.7¢ / kwh
at 1,000 kWh per bill
$107
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.7¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
3 Year Price Protection
36 Month Fixed Rate
Live Brighter 36
11.5¢ / kwh
at 1,000 kWh per bill
$115
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.5¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$135
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Good Value
24 Month Fixed Rate
Live Brighter 24
11.6¢ / kwh
at 1,000 kWh per bill
$116
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.6¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$135
Monthly Recurring Charge:
$4.95
Important Documents:
Info
