The best review categories for Andeler Power are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — LaTicia
No problems whatsoever
 I can't speak much about customer service as I've not had any dealings with them. I pay my bill online and have never had any problems with Andeler. ... 

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No problems whatsoever

 I can't speak much about customer service as I've not had any dealings with them. I pay my bill online and have never had any problems with Andeler. My bills are lower than they've ever been in the past. I was originally with Abacus, so I've been with Andeler ever since they took over. I'm currently a happy and satisfied customer. :.) 

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  — Evelyn Vasquez
satisfied customer
 Ive had andeler for a year now they fast custoner service i like the way they worked with me when i couldnt pay my bill on they broke it down in three... 

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satisfied customer

 Ive had andeler for a year now they fast custoner service i like the way they worked with me when i couldnt pay my bill on they broke it down in three payments wich was very helpful to and so far its fair billing 

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  — Ann Ahrens
Unfair billing practices
 Andeler Power changes the due date each month that payment is supposed to be made. At first the due date was the 18th of the month. Then each subseq... 

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Unfair billing practices

 Andeler Power changes the due date each month that payment is supposed to be made. At first the due date was the 18th of the month. Then each subsequent month the due date is earlier and earlier. The month before last the bill was due on the 6th of the month, then last month the bill was due on the 5th of the month. I pay my bill with electronic fund transfer and ever though the bank sent the money on the 3rd of the month and my bank statement showed the money for the bill came out of my account on the 6th, the day the bill was due, Andeler Power still charged me a late fee of $23.34. I called the company but the lady refused to cancel the late charge although my bank statement shows they received payment in full. I think this is a dishonest company and I intend to switch providers. 

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Customer Review Summary

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4 Star Reviews
 
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3 Star Reviews
 
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2 Star Reviews
 
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1 Star Reviews
 
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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leadin...

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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


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  — Nancy Allen
DO NOT RECOMMEND THIS COMPANY
 I had Apollo first, then Andeler took over. That's when the problems began. I forgot to pay my bill and had to pay $150 deposit to turn it back on, ... 

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DO NOT RECOMMEND THIS COMPANY

 I had Apollo first, then Andeler took over. That's when the problems began. I forgot to pay my bill and had to pay $150 deposit to turn it back on, even though I've been with them 3 years. I do not have a home computer, so I have to call to make my payment. You are put on hold forever (if you can even get through). Sometimes, you get a recording that they will call you back. I've told them to call me back during set hours because I cannot answer my phone while working. They don't do it, so you have to call back again and play phone tag. Due to this, I could not get through the entire day to pay my bill, and my electricity was shut off the next day. Another $150 to get it back on. Needless to say, I am looking for another company to switch to. Their rates may be OK, but their customer service and "fees" are terrible. 

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18 Month Usage Bill Credit


9.2¢
per kWh @ 1,000 kWh
18
month term
more info

18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Steve Ponzer
    Things must have changed...

     I've had Andler for 18 months with no problems. Rates seem fair and customer service was fine. The only time I needed to use them was to help my neig... 

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    Things must have changed...

     I've had Andler for 18 months with no problems. Rates seem fair and customer service was fine. The only time I needed to use them was to help my neighbor get set up. 

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Andeler Power

    Our analysis of Andeler Power

    Andeler Corporation is headquarted in Lubbock , TX . They are a full-service REP (Retail Electric Provider), and have been servicing residential, commercial and multi-family properties in deregulated areas of Texas since 2002.
      — Neal
    The Worst Customer Service Experience of My Entire Life
     Originally I signed on with Abacus and had a relatively good experience. Around the time I was moving and scheduled my electricity to be turned off, ... 

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    The Worst Customer Service Experience of My Entire Life

     Originally I signed on with Abacus and had a relatively good experience.
    Around the time I was moving and scheduled my electricity to be turned off,
    Abacus was being taken over by Andeler Power. All seemed well until I
    received a couple of months of billing because my electric was never turned
    off. Andeler seemed responsive to my call as if my story was a familiar one and
    told me 'not to worry, it's being taken care of'. Five months later I receive a
    collections notice for said bills. At this point Andeler insists that I prove I was
    not living at the service location the entire time... They even acknowledged that
    they had notes on my file with my disconnect date. I spent hours on the phone
    with various women who were all rude and acted like I had done something
    wrong. Finally the account was settled after they confirmed my move out date
    with my old landlord ( who had a terrible Andeler experience of his own ).
    Steer clear! They are the worst! 

    Plans, Rates, and Promotions :

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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Andeler Power:


    ( 2.2 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Neil
    Losing payments
     They have lost my payments or applied them to the wrong account. Charging 11 cents call today to see if there is anything that can be done, new contr... 

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    Losing payments

     They have lost my payments or applied them to the wrong account. Charging 11 cents call today to see if there is anything that can be done, new contract, something. I get a responce of 10.5 cents for 12 months... and that is the best they can do... Stay away from this company. 

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      — Null
    Would NOT recommend
     I have had Andeler Power for some time now, and i actually just moved into my new house and had transferred my account to my new house, come to find o... 

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    Would NOT recommend

     I have had Andeler Power for some time now, and i actually just moved into my new house and had transferred my account to my new house, come to find out after 5 days that they actually put my service into someone elses property. Long story short, i am without power, and i will have to pay for the service at the address they put it under. Consider it a christmas gift, property who got free electricity for 5 days, cause i have no choice but to pay for it! :/ 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Donna Angevine
    ripoff
     since they took over my electric bill has gonna sky high 

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    ripoff

     since they took over my electric bill has gonna sky high 

    Plans, Rates, and Promotions :

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    Find Electricity Plans in Texas:



    Smart Power 12


    10.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6




  • Great short term rate!
  • Low Price
  • Great for any home size

  • More Plans for LifeEnergy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    Smart Value 12 Online


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
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    Updated: 12-17-2018
    Example Bill
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