Power of Texas Customer Reviews

The best review categories for Power of Texas are their plans and pricing, rated at 1.3 out of 5, and the order experience, rated at 1.0 of 5.

Power of Texas Rating

Texas Electricity Ratings Score:


( 3 / 5 )
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Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Power of Texas Electricity Plans

Plan Company
Rating
Length Price House Size
(usage)
Power of Texas 6
6 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Power of Texas 18
18 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Power of Texas 12
12 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info


3 Reviews for Power of Texas


Not worth the change

(1.2 / 5)

  Every time I talk to customer service they are always rude & never help. They are so fast to charge you. I have been with this company for a year n half. My bill is always high it makes no sense. Plus they will charge you anyway they can instead of helping. So if you are thinking about this company my answer is NO! Stay away.

Paying loyal customer from Dallas
May 26th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Do not use

(1 / 5)

  I switched from txu when a guy came offering better rates. 1st month, bill was ridiculously high. They offer their sales people give rates without including tdu and other rates even though i asked. 1st month i got my bill on time, second month it was a month late, even with all my calls requesting my bill (they even gave me a lower rate, they tried to charge me late fees when i had no bill and according to them, they had no bill. The girl that i spoke to had the audacity to tell me, we can only wave the late fee this one time as a courtesy......even though they had no bill and were actually blaming the energy distributor for not having it. Every month since has been a headache having to call and have to have an investgation into where my bill is. This company is not worth the headache or time and will try to screw you over at any chance they get.

Donna from Del Rio
March 20th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Absolutely horrible experience. Very crooked company

(1 / 5)

  So, let me start by saying I had been with trieagle energy for years, but someone came to my door offering me a better deal with power of texas. It was a headache from the very beginning. I end up having to move a few months into signing, and my new apartment has their own electricity so I had to cancel with power of texas. I called, canceled, sent my change of address from USPS to their customer care email, AND followed up with an email a few days later to make sure they received it. Nothing. Then, I go to pay my last bill amount today, to see that the electricity had NEVER BEEN DISCONNECTED, AND THEY HAD BEEN CHARGING ME THE WHOLE TIME. I called and basically they told me my request to cancel my electricity was denied because I had called from a different phone number then what had been on file...WHAT. And then they never let me know about it!!! They claimed that they called me three times, but never left a voicemail, sent an email, or any kind of letter. I just spent over an HOUR on hold with customer service to try and fix all of this. Absolutely ridiculous and criminal situation. Seriously, it was a SCAM from the beginning. AVOID POWER OF TEXAS AT ALL COSTS.

Brian Dal from Houston
January 17th, 2019

Hello Brian, We apologize that your experience was less than satisfactory. We would appreciate the opportunity to further investigate what has taken place and will do whatever we can to make things right. Please email your contact and account information to resolution@poweroftexas.com so we can help. - Power of Texas

Power of Texas Responds January 28th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions




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