Bounce Energy Customer Reviews

Great Electricity Provider

Its very good electric company and I have been using since 3 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy.

BEST LITTLE SECRET IN TEXAS

I have never been so pleased with any utility service provider. Lowest rates for my area. No surprises. Professionalism every time. Recommend very highly!

Great Electric Options, Great Incentives, Great Company.

I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Stop looking... Bounce is the best!

I switched electricity providers every 6 months to a year until I switched to Bounce over two years ago. I have not been able to come up with a good reason to switch to another provider since then. Bounce has an awesome rewards program (no other provider I had ever used offered one) and their rates are competitive. Twice they have given me a 'match the rate' discount to keep me as a customer. The only times I have needed to contact them was before contract renewal times and their customer service was great. I am still the type of person who will check and make sure I am getting a good deal come my next renewal time period, but I couldn't be happier with Bounce right now. If you switch, I think you'll be happy! Thank you and good luck!

Great incentive programs

I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Customer review

I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed.

Good program, but rates not competitive

I got a good initial rate and the rewards are good if you keep paying on time, but after two years the rates are two cents higher than the competitive rates on powertochoose dot org so I have to switch. It's a nice service, but not worth a two cent premium. Seriously?

So far so good

Haven't encountered any problems so far.

Nice reward program

They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy.

I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit.

6 months paying market rate

Called them today to verify my bill and was informed that I was paying market rate since I was on a month to month basis. Last March or so I got a call from Bounce that my contract was expiring and would I like to renew with a 2 year plan for long term savings. The one year plan had better rates at the time so I went with that deciding to risk the market. When I told the gentleman that today he said they had no record of that contact (as if that's a story anyone would make up) and he was sorry for the inconvenience but there was nothing that could be done. I knew my bills were higher this summer but we had record heat and I chalked up to that. I didn't even know they had a month to month plan which I would NEVER knowingly choose anyway.They've been good in every other respect but this is was their mistake and I paid for it. Going to have to go somewhere else.

Good for 1 year then raised price

They were pretty good for the past year, then my renewal came and it was .01/kwh higher, 1 cent, and did not do anything to keep me - when I called to speak to someone about my renewal, they were not very helpful and said I could see my renewal prices online and that was it. No attempt to keep me. Their rewards program was pretty good, I did get rewards of $50 for 6 mth payment on time - it was a restaurant.com gift card. If they offered to keep my rate the same for another year, not even lower it, I would have stayed. But no such luck. I changed to Brilliant and will see how that goes for another year - if I have to change every year, which seems to be the pattern for the last 2 years, I will. Gexa did the same to me a year ago. It is a shame that no company will try to keep their customers by maintaining or even lowering their rate. It costs more more to get a new customer than to keep a current one - don't they know that?

Looking good so far

Signed on with Bounce based on these few things: easy to use website, multiple billing options with no extra charge for using credit card w/ auto pay, and the per kwh rate seemed competitive.

Unorganized and Misleading

Great rates. Terrible customer service. They can't keep their records straight. In addition, they have tried to wiggle out of giving the companion airfare ticket 3 times. Just FYI, I've paid early every month for the 9 months I've been a customer. I recommend Bounce if you want low rates only. I recommend another company if you want low rates and good customer service and for promises to be kept.

Billing

Just started our new relationship 10/13 with bounce energy. I must say that for two people that are away from home Monday through Saturday 160 or 171 a month. My electric bills are super high regardless of the low locked rate of 8.7 not to mention the ONCOR fees are terrible. My neighbors electric bills when compared they have a higher rate and are a family of 5 and and there is always some there using up electricity and there bills range 80 to 120 a month and no where in there bill do I see an oncor fee.

Awful Choose someone else

I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased it to over 17 per kwh. Plus kept changing my due date which had always been the 22nd and since I'm on paperless I didn't know so they would charge me a late fee for me paying a day late (which should have been my due date). Champion Energy has been great. You can even see your daily usage.

Bonus not received

I signed up with Bounce Energy a year ago and agreed to have my monthly billing charged to my credit card. Therefore all timely payments. The plan included receiving a $50 restaurant gift card after 6 months of timely payments and a $50 Visa gift card after 12 months. They will not contact you when you have earned these rewards. I forgot about the $50 restaurant earned last August and contacted them three weeks ago and I was told it would take three weeks beforing hearing from them in reference to this award. The monthly base pay of $9.95 is too high and for that reason I found another energy company that has no monthly base pay charges and lower rates. I switched to this company earlier this month. I called Bounce Energy for my $50 Visa card reward and they told me because I switched to another company they would not issue it. This was not part of the agreement of signing up. I would never give them my business again and I don't recommend this company for energy.

STAY AWAY with Bounce Energy !!!!!!!

We signed up with Bounce for 6.9 cents per KWH. But, our monthly bills have been high compared to our old service provider Reliant Energy. Hidden fees were not told up front at all. We are actually paying 13 cents per KWH instead of 6.9 cents. Account manger never returned our call in this matter. For now, we are stucked until the end of our contract :(