Bounce Energy Customer Reviews

Awesome

I love Bounce Energy. I have had so many wonderful experiences with them. My bill has always been reasonable but I hate that they switched us over to Direct Energy. Since then, my bill has been outrageous like over $300. I never received a $300 when I was with Bounce Energy. Please come back Bounce Energy.

Awesome company

Always a great experience all the way around

Great service

The bill is fair on price yall the best for us thank u

Quick simple and easy

This was very simple no hassle, and billing is exactly as stated.

Bounce is Terrific!

Best rates, great promotions, fair & honest & reliable. After three years, I have nothing negative to say.

Great Company

Very sastified

Best Electric Company in Texas!

I've used multiple companies over the years and my experience with Bounce Energy has been nothing but exceptional. I've never had any issues with my service or billing and their customer service is always excellent! We are customers for life!

Satisfaction

I am happy with you.

Bounce energy

Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever.

Satisfied

Im a new customer to Bounce, but so far I am very happy with the service and the price!

Great company with perks!

Check out this cool deal from Bounce Energy. When you sign up for electricity service, we both get $75 for the month of April.

Great Electricity Provider

Its very good electric company and I have been using since 3 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy.

BEST LITTLE SECRET IN TEXAS

I have never been so pleased with any utility service provider. Lowest rates for my area. No surprises. Professionalism every time. Recommend very highly!

I changed to Bounce Energy and I am not regretting it.

I had been another company for 1.5 years but their prices just kept rising every time I renovated the contract.
The reward programs with Bounce Energy are pretty cool and there is always an incentive to have the customers happy and saving money!

Best Electricity Comapany

I have been with Bounce Energy for two years and I have nothing but great things to say about them. Prices are low, they reward fun gift cards for on-time payments, and have great customer service. I sadly will be leaving Bounce Energy due to my apartments being bought out, and they were kind enough to wave my cancellation fee. I plan to be back!

Great Electric Options, Great Incentives, Great Company.

I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Best Electricity Provider in TX

I have been using since around 2 years and no problems with bills and payments, quick customer service, low rates. They have very excellent Rewards and promotions programs for every three or six months like $50 credit to your account, $50 Restaurant gift card for on-time payment, $15 Starbucks Gift card and One month free electricity.

Stop looking... Bounce is the best!

I switched electricity providers every 6 months to a year until I switched to Bounce over two years ago. I have not been able to come up with a good reason to switch to another provider since then. Bounce has an awesome rewards program (no other provider I had ever used offered one) and their rates are competitive. Twice they have given me a 'match the rate' discount to keep me as a customer. The only times I have needed to contact them was before contract renewal times and their customer service was great. I am still the type of person who will check and make sure I am getting a good deal come my next renewal time period, but I couldn't be happier with Bounce right now. If you switch, I think you'll be happy! Thank you and good luck!

Cheap and Rewarding

I've had Bounce Energy for 2 years now and they've yet to disappoint! Rent is generally $40 a month for my apartment in Arlington,Texas and I get rewards for paying on time such as gift cards and movie tickets.

Thinking of changing energy providers?

Consider BOUNCE ENERGYI have been with BOUNCE for the last 3 years, and havent looked back.After you become a customer, you get your own code to share with family/friends.Check out their rates, and customize a plan that is right for you.Get other perks, $5.00 birthday credit, free movie tickets, and a $100. Visa gift card, for on time bill pay.I just renewed my service for 2 more years, because I have paid my bill on time, I get a 3% discount, every month.Do IT !!

Great incentive programs

I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Rewarded for Just Paying Your Bill On Time

I've been with Bounce for over two years now and have had no problems. They literally reward you just for paying your bill on time. I'm on AutoPay and I get rewards every few months for doing essentially nothing. Coming up on a free month of electricity in a few months! Also, they give credits for referrals.

Excellent customer service and rewards program

Bounce Energy provides excellent customer service and an additional rewards program. You will greatly appreciate outstanding customer service, various electric plan packages, and truthful customer incentives. Excellent savings with satisfactory customer service is greatly appreciated now more than ever.

Fabulous!

Finally, an energy company that I am satisfied with! Inexpensive in comparison with others, the customer service is great, and the rewards program is awesome!

You won't regret switching to Bounce!

I switched electric companies every 6 months to a year until I switched to Bounce 2 years ago. I just renewed today for another year. I'm not sure if I will ever switch companies again... and that is a relief! Their customer service is great although I have not had to call them for much over the last two years. They offered me a 'beat the competitor's discount' to keep me as a customer as well as a bill credit. When you see other much lower rates - make sure you read the fine print as there is usually a catch. I have not had any problems with Bounce Energy over the last two years and highly recommend them! What other company out there offers a rewards program that pays YOU back??? None that I've found. Good luck with your search, but if I were you I'd stop here!

No issues

I've been with bounce energy for over 5 years and I've never had any issues with customer service or the quality of service they provide.

As good as it gets!

I have been using this company since 2014 and I really haven't had a complaint about their service. I have gotten a lot of different rewards and their customer service is great. They usually answer their phones pretty quickly and they don't try to "Bounce" you around.

Great discounts and company.

I have now been with Bounce 3 months doing month by month. My bill has not gone over 60 dollars. They promised me great service and that is what Im getting.

Great company!

Overall, bounce energy gives me good rates and has great customer service. Every time I've called customer service they've been nothing but helpful and understanding. I live in a 1 story 3 bedroom home that's about 1500 sq ft and my bill never goes above $60 in the summer time. During the winter I only pay about $30!!

$50 Sign Up Credit

Sign up was very easy, credits applied as promised. Extremely easy to do business with and very competitive rates.

Bounce Energy provides excellent customer service

Bounce Energy provides excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. Excellent savings with satisfactory customer service is greatly appreciated now more than ever.

$100 off your first months bill!

I've been with them for over 3 years, and don't plan on switching companies any time soon. I personally can't stand the heat and at my house the AC is on 24 hours a day, but my bill would never go higher than about $60 for my 2 bedroom apartment. I've been with them for over 3 years, and i've never had any issues or complaints. As far as for the rewards, I've ALWAYS received my reward (my favorite being my chickfila gift card).

Finally a company I plan to stay with!

I moved to Texas 5 years ago and switched electric companies every 6 - 12 months (from Startex to Frontier to Champion) until I switched to Bounce in January 2015. I expected to change again in January 2016 but I have been so happy with their service and with my bills... that I think I am going to stick with them for a while. Their rewards program is awesome! Even if you find a rate that is a little lower, Bounce's rewards will surely make up the difference if you pay on time. Customer service was great for the very few times I've had to call.

You will not regret joining Bounce Energy!

You will not regret joining Bounce Energy, I must say they provide excellent customer service and an additional rewards program. I am saving a lot more since I have switched from my previous provider. I am glad I switched and you will be too!

Impressed New Customer

Bounce has been great so far!! It was pretty easy to set up a new account (just call and the customer service rep will do everything for you), but what I really like about them are the promotions! They have a ton! My last electric company (BTX utilities) didn't do stuff like that, at least to my knowledge. I haven't had to pay yet, and I've been a customer for two months. That says a lot to me. I also was able to get a fully green plan, which was important to me. You can get $50 if you use a promotion code (that's what I did).

Happy Customer

I've been with Bounce for a year now and I have not had any issues which is the reason why I am renewing my contract with them. Everything from customer service to the price and plans could not be happier.

BEST ELECTRICITY PROVIDER

Amazing service.my electric bills have never been so low.convinient email reminders when bills is due the day before and the day of.Bounce is great!

Excellent Company

Using Bounce Energy for more than two years now, very smooth and reliable, recommended to many friends and most of them are very happy after switching to Bounce Energy. Will continue to use it and renew the plan every year.

Have been 1 year of user. Very satisfied

As a one year customer, we feel very satisfied. The highlight point is the bill is very clear and understandable. No trick, No so called extremely low price with adding some other credit or cost on your bill to surprise you. So, we continue with Bounce energy and keep watching on the price. Hope it will be another good year as before.

Great Company!

I've had Bounce Energy for a couple of years now in Alvin, TX. I've had absolutely no issues with them. I've even transferred services recently and was able to switch to a cheaper plan. I've read some of the negative reviews here and a few people mentioned that their kwh has doubled after switching plans - personally (in my opinion), I think their usage just went up so because of that, the "average kwh" that they are seeing on their bill is higher, which leads them to think that it is higher in general. That's not the case at all. It just shows the average kwh of what you're paying, which is in relation to, well, how much electricity you use.

Great pricing..

Overall excellent service. Only issue is seeing the bill online, can never open the details only the current amount. I like the weekly updates. Other than that no problem.

So far so good

Haven't encountered any problems so far.

Best provider for electricity in texas

One of the best electricity provider in texas. They have good plans whhich saves money. Excellent website to understand your bill. Most of all have superb rewards program.

Stop Looking - Get Bounce!

I have been using Bounce Energy for almost 2 years now. I was referred by a friend and it has been the best ever since. They offer excellent prices per k/w, and even offer rewards for paying you bills on time - including gift cards and movie tickets. Of course every company has their down falls, but I haven't found one with Bounce. They are a great company! Trust me, you won't regret it!

Great Service

I have had Bounce Energy for almost two years now - and have no complaints! Always have been treated great, and comes with great rewards.

Sorry to be leaving

I would recommend bounce to anyone I have had the beat service and experience with bounce there rates ate great. But I'm moving to a new address and it appears they don't offer there service out there not sure why but I will miss you.

Zero Complaints :)

I was new to the area and needed to find a reliable energy company fast. I did some searching and found bounce energy and have been with them for a year and a half now. Great company with great incentive programs. So far I've gotten $50 off 1 bill, 2 free movie tickets, and $25 toward a restaurant.

Best yet

Both my mother and I have used Bounce Energy for about 3 years. Our bills are always low. My neighbor has TXU and his bill is $50 higher then mine all the time. The rewards are awesome for paying your bill on time. I have collected over $325 in rewards over 3 years. You receive a new reward after every 6 on time payments. You choose your reward. Now after being on time for 3 straight years, I get an extra 3% of my monthly bill as well. Low cost energy with rewards. You can't go wrong with Bounce.

The utility company that pays you to be a customer

If you're not with Bounce energy you're definitely missing out. Service renewal is seamless, billing is transparent and straight forward, and the perks are great.Prepaid visa cards just because and now 3% off my monthly bill as a result of 36 months of on-time payments. I even got a credit on my bill one month, with no prior fanfare or noise. This is what I really like about Bounce, other companies sneakily stiff you, Bounce quietly rewards you.I do get offers from other utility companies but I really have no desire or motivation to leave Bounce simply because I have everything I need right here. Referring a friend, who signs up, gives both you and them $50 each.If you're not with Bounce I'd say try them, let me refer you:-)

No issues

Easy sign up and great rates. Have had for for about 9 months with no issues.

Excellent Electricity Company

Its very good electric company and I have been using since 2 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good rewardprogram and gives you cash back of $75 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy

Must Read Review!!

I have been with Bounce Energy for over 4 years now. I have been very happy with the rates and service and always found customer service helpful. In fact while they used to have long wait times they have fixed that issue. I recently called in with an issue on found on my bill and they were quick to work with me to resolve it. Prior to this I tried a number and this company has been the best and great rates.

Good prices, Great Promotions

I have no complaints with Bounce Energy. We are signed up for Auto-pay so we never miss a payment. The rates are reasonable and they offer a variety of promotional programs that can get you cash back or bill credits. We are on the cash back program and have had several $50 referral credits.

Great new experience

I recently moved to Texas from Florida and did not know where to start. I found out the hard way that Texas has 100 different electric companies to choose from. I did weeks of research before I landed on Bounce Energy. The customer service representative Kyle was awesome! He answered all of my questions from kWh, to base fee, to non-recurring fees etc. I think I had a full hour of questions for him. He explained the rewards program and signed me up with no problems. This will be my first month with Bounce Energy and hopefully more years with them. Gained another happy customer!

Excellent Rewards Program!

We've been with Bounce Energy for the past 2+ years and through their referral programs and cash-back rewards plan have accumulated over $600 of credits to our account. This is a significant amount of savings for us, since our typical bill is around $100 (single family ~2000 sqft home) this has covered 6 monthly payments! It's always nice to have the bill come in with ZERO dollars owed :)

Customer Serivce

We have always had a great experience with the customer service. They have always been very flexible and polite. Every person have always been kind and helpful.

They do What They Say They are Going to do

Their rewards are paid as offered. Good Customer Service

Bounce Energy is great for cost

They got great promotions. I got nest plan. They give you free stuff if u pay on time. Pretty cheap rate.

Long time customer

I've been a customer of Bounce for almost 5 years, through 4 moves. Their customer service is excellent. I've never had a billing issue or discrepancy. I've had a few questions that were answered promptly after contacting them.I've never had a connection or disconnection issue.I'm glad they're promoting more green energy in recent years.I wish they would revamp their website. It could use some updates and streamlining as far as user experience/interface. However, they've done a good job of making themselves accessible electronically and I appreciate that.They also have a pretty decent rewards systems - I'm receiving a $15 Starbucks gift card for paying on time 6 months in a row, which I would already do regardless.

The Best Energy Company I've Used so Far!

We had had many energy companies in the past and can honestly say Bounce is the best! The package we chose offered the smart learning Nest Thermostat which has been a great money saver! We had some trouble setting up, but they remedied our problems and credited our account for the trouble. 11 months into our relationship with Bounce, we are still thrilled!

Friend recommended switching and couldn't be happier.

We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative.

Friend recommended switching and couldn't be happier.

We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative.

Friend recommended switching and couldn't be happier.

We switched just under a year ago now based on a friends recommendation and have enjoyed great savings and service. We had tried a number of different companies over the years but always had issues here or there. To date, we have been very happy with Bounce. They have delivered on the pricing and plan we selected with no hassles. What few questions we have had were resolved quickly via the on site chat feature or via phone. The one thing that could be better was the hold time on the phone but chat is a great alternative.

Nice reward program

They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy.

Great provider, excellent promotions.

We've been with bounce for over two years, and I must say that we are quite happy with our service. We have not experienced any outages and have taken advantage of many of the discount programs. Last month our entire bill was covered by referrals that we had made! Can't complain about that!

Recently switched to Bounce.

Transfer process was good and the price was great. Good rewards program that increases the longer you're with them. Great transfer offers and referral code to get an extra $50 credit. Very happy so far.

Bounce energy works great!..

I am not sure why people over this forum are complaining about their customer Case. I have been using Bounce energy for the last 2 year and I havent faced any issues with their customer service rep. Also, cost wise I am getting a very low bill compared to other providers.

Customer review

I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed.

A Great Company! Use Code: 2011411

Bounce Energy has excellent customer service and great rewards! When we initially signed up we had a few issues which were quickly remedied. We chose the Express Move 24 plus plan which includes a Nest Learning Thermostat and we couldn't have chosen a better option! We received great discounts, coupons, and moving quotes. Our energy bills are very low since the Nest Thermostat was installed! The reward programs are extremely fun! For some reason my account wasn't going toward rewards, and the customer service representative was helpful, thorough, and apologetic. We highly recommend this company!

Love this company

Just joined Bounce energy and could not be happier. A friend in Dallas told me about them but I was skeptical at first until my first bill came in the mail. It was over $60 dollars less than what I was charged by TXU and that was before the rebate. The plans were easy to understand and pick and the ordering and switch from TXU was easy and straight forward. Definitely recommending to my family and friends.

Never Had A Problem With Them

Have been with them for over three years. I have had great service with them. Haven't had any issues with them and would recommend them. Every year when my plan is going to expire I always compare shop and they always beat out other energy companies. Remember you always have to read the fine print, because other companies might charge extra hidden fees. There are several reward options to choose from like airline miles, automatic payments etc as well.

Satisfied customer

Have been with them for over two years. Great overall service with a very responsive customer service. Haven't had any issues with them and would recommend them. There are several reward options to choose from like airline miles, automatic payments etc as well.

Best Electric Company

Bounce is great! Love the reward programs they have. Always very friendly and helpful. Never have had a problem with billing or anything. When we signed up 6 months ago they had the best rates.

Go for it !

Using Bounce Energy for 6 months. Quite satisfactory services at cheap cost !

I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit.

Very good company

High recommended

I love the prices and the programs!

And hey check out this cool deal from Bounce Energy. When you sign up for Electricity Service, we both get $75.

Use Promo Code 1962366 for $50 Credit

Had Bounce for 6months now, rates are reasonable service is good and great rewards :)

Great experience and quality service!!

So far I have had an excellent experience with Bounce. There customer service has been very good and I have been very happy with their rate plans and the process to renew the plan when it expires. I found customer service very helpful in choosing the plan that was right for me. Bounce also allows you to select what rewards you want to earn so that you get what is most important to you. So glad that I switched to Bounce.

Awesome company

I researched many electric companies before I chose them. I was moving into a new house by myself so I wanted an affordable plan with a low rate. I have been with Bounce Energy for about a year and I absolutely love it! Whats cool is they email you a weekly usage report so you can compare the previous weeks usage with your current weeks usage.

6 months paying market rate

Called them today to verify my bill and was informed that I was paying market rate since I was on a month to month basis. Last March or so I got a call from Bounce that my contract was expiring and would I like to renew with a 2 year plan for long term savings. The one year plan had better rates at the time so I went with that deciding to risk the market. When I told the gentleman that today he said they had no record of that contact (as if that's a story anyone would make up) and he was sorry for the inconvenience but there was nothing that could be done. I knew my bills were higher this summer but we had record heat and I chalked up to that. I didn't even know they had a month to month plan which I would NEVER knowingly choose anyway.They've been good in every other respect but this is was their mistake and I paid for it. Going to have to go somewhere else.

They aight.

Like I was saying. Bounce Energy is just "okay". Like don't get me wrong they're not all that bad, but they aren't all that great either. Everything is well until your plan is up. I had a 12 month plan and didn't notate when my plan was up and when the year went by I received no email or call no NOTHIN! I found out my plan was up with a $180 bill!!! I live by myself!! It is a bit ridiculous if you ask me. Apparently they put me on a month to month plan without informing me. I called as soon as I realized what had happened and they did grant me a decent discount and updated my plan for me. The agent was courteous and understanding although I didn't get refunded the price different of what I had been paying for the past 3 months or so at the month to month rate. Bottom Line, if you are GREAT, FANTASTIC, AMAZING, at keeping track of your plans then go for it. But if you can avoid getting Bounce for any reason, go with someone else! I changed my plan to 6 months just to give them another shot, but I did it mainly out of convenience. There are better providers out there. And bounce is simply alright. OH, and their website is awful! Sometimes you can't even login and I rely a lot on paying my bill online, tough luck! Having said that, if you choose to go with bounce because of prices, then go with it, just be careful. Because ultimately you do what you gotta do regardless of service.

No statement received when plan was about to expire!!

I was offered a promotional cash back rebate if bill was paid on time for consecutive months but when the last month was coming up for me to receive the rebate, the company forgot to email me my statement. What a coincidence! And since I rely on the emails to stay on top of the billing, well that threw me off and it cost me the rebate. I wasn't to pleased with that! Oh well, live and learn!

Bounce Energy.

I am using Bounce Energy for 2 months now. Moving from my earlier service provider is no issue. Got my $25 discount in first bill for signing Bounce Energy without calling or following them. In second month automatic bill got processed but i received mail that issue in payment so contact Help Desk. On contacting they said payment is processed it is just technical issue from there side. So in 2 months no issue. They have now $75 discount for new customer enrolling.

Okay company

This is my second time to sign up for a plan with Bounce Energy. In the past I used them for seven months on a month-to-month plan, and had few problems. Bounce Energy offered comparable rates, so I signed up with them.

Good for 1 year then raised price

They were pretty good for the past year, then my renewal came and it was .01/kwh higher, 1 cent, and did not do anything to keep me - when I called to speak to someone about my renewal, they were not very helpful and said I could see my renewal prices online and that was it. No attempt to keep me. Their rewards program was pretty good, I did get rewards of $50 for 6 mth payment on time - it was a restaurant.com gift card. If they offered to keep my rate the same for another year, not even lower it, I would have stayed. But no such luck. I changed to Brilliant and will see how that goes for another year - if I have to change every year, which seems to be the pattern for the last 2 years, I will. Gexa did the same to me a year ago. It is a shame that no company will try to keep their customers by maintaining or even lowering their rate. It costs more more to get a new customer than to keep a current one - don't they know that?

They give you $50! Enter Promo Code 1542950

They offer rewards if you make all payments on time! So easy.

Great and steady prices

I've been with Bounce for a couple months now and I really like it. I had reliant before and hated it. After a couple months of paying on time I got $50 off using this friends code.

Use Bounce Energy promo code: 1598370 to get $50 credit

I switched to bounce energy recently. Unlike other electricity provider, you can customize your own plan and they are cheapest of the lot with many lucrative offers. Online rate is different from what you get if your order over phone. If you are ordering for the service online, save the customized Electricity Facts Lebel (EFL) and make sure you are getting the same rate by calling the customer care. Because in my case they made a mistake and I had to email them the EFL. Also no auto payment information page appeared for me and they had to set it up manually.Nevertheless I got the promise that I would get the same rate what I customized for. Although my online account shows the corrected rate, the EFL is still not corrected. Also make sure to choose Bouncy energy rewards program because you start getting them from six months onwards. If you take 3% discount offer, thats going to happens form 12 months onwards. So if you are choosing for shorter time frame, go for bounce energy rewards. Customer care responds well to your complaints but probably their higher authorities take longer time to react as it happened in my case (no correction in EFL although online account shoeing corrected rate). Another important drawback they have, is, they do not give you your weekly usage. Overall its a cheapest one and they give lots of lucrative offers.

Awesome Reward Program! Use this promo code 1594135 to get $50 bill credit!

I paid too much with other companies. I am so glad I switched over to Bounce Energy!

ITS AN OK COMPANY

IM SINGLE AND SWITCH TO THIS COMPANY... ITS OK .. NOT THE GREATEST NOT THE WORST IT JUST GETS YOU A FAIR BILL

Why do they give a customer service number that will not answer?

Unless you live to be 124 years old, you will not live long enough to have a customer service rep. Answer the phone.

Looking good so far

Signed on with Bounce based on these few things: easy to use website, multiple billing options with no extra charge for using credit card w/ auto pay, and the per kwh rate seemed competitive.

Unorganized and Misleading

Great rates. Terrible customer service. They can't keep their records straight. In addition, they have tried to wiggle out of giving the companion airfare ticket 3 times. Just FYI, I've paid early every month for the 9 months I've been a customer. I recommend Bounce if you want low rates only. I recommend another company if you want low rates and good customer service and for promises to be kept.

Bounce Has Been Great

I signed up with Bounce about 2 months ago, just before summer started to heat up. The sign up process was easy, and within a week I had received notice from Bounce that I had been effectively signed up and added to their system. Since then, my bills have cut in half, and I've gotten regular notices from them about my due bills. Paying online has been easy. So far, so good.

Bounce Energy Review

Good company. I've had them for 6 months. I liked the Fresh Start program, no deposit. My bill dropped drastically, to half, after the 3rd month of payment on time . I would recommend. They got me power when everyone wanted a huge deposit.

So Far Pretty Good

I signed up for Bounce Energy and decided to take them up on their free flight deal. I got the card as promised and went to the web site. I needed to get 2 tickets to San Diego. So I checked the prices on the web site versus Expedia. They were about $100 less. So I booked them. Everything worked like a normal ticket. The thing I'd note is that I booked the tickets 2 months in advance. So, booking early is pretty important. When I tried to book tickets a week in advance of another trip the prices were less - but the departure times and return flight times were either really late or early.

Not A Well-Organized Company

I signed up for Bounce Energy when I was looking for a company that didn't require a deposit. The plan was meant to start out at .16.9/KWH, and after 3 months of paying on time it would go down to their lowest available rate (around .10/KWH). The first month I was automatically charged the same amount twice, and I had to call to request a refund. They took about 30 minutes to answer the phone, but they were kind to me and my money was refunded in 4 days. After paying 3 months on time I did not recieve a lower rate on my bill. When I called to find out why, they said that their system had me late on one bill - which I was not - and they fixed that error for me. Unfortunately, they said I still have to pay the amount on the bill - even though it is much higher than it supposed to be - and any extra charges will carry over as credit. Overall, their price is fair, no long term contract, and quick service connection - but they need to work a little on their customer service and billing.

Freebies

I just signed up with Bounce a couple of months ago - the price seems good and I really like that I get a free magazine. Sometimes it's hard to get through to their customer service, but my question did get answered quickly and easily once I got there. I've also seen that they've made their My Account better since I signed on- it's easier now for me to pay my bill online - which is cool since they give me a $5 bill credit when I do.

Awful Choose someone else