Bounce Energy Customer Reviews

We've been collecting customer reviews for Bounce Energy so you can get the inside scoop on what it's like to be a customer.

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cheapest Bounce Energy Electricity rates and plans in Texas

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5 Star Reviews

has 188 five star eviews.

Great Electricity Provider

Its very good electric company and I have been using since 3 years without any problem. After switching to this provider my bill almost reduced to half. Also they have very good reward program and gives you cash back of $50 , $25 etc on time to time like for 3 or 6 months or if autopay chosen. Their rates are decent and didn't get any problems so far and it is very easy to switch to Bounce Energy.

Rahi from Garland, TX on February 16th, 2018

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BEST LITTLE SECRET IN TEXAS

I have never been so pleased with any utility service provider. Lowest rates for my area. No surprises. Professionalism every time. Recommend very highly!

HappyCustomerForever from Galveston, TX on August 10th, 2017

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Great Electric Options, Great Incentives, Great Company.

I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Kim S. from Grand Prairie, TX on June 9th, 2017

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Stop looking... Bounce is the best!

I switched electricity providers every 6 months to a year until I switched to Bounce over two years ago. I have not been able to come up with a good reason to switch to another provider since then. Bounce has an awesome rewards program (no other provider I had ever used offered one) and their rates are competitive. Twice they have given me a 'match the rate' discount to keep me as a customer. The only times I have needed to contact them was before contract renewal times and their customer service was great. I am still the type of person who will check and make sure I am getting a good deal come my next renewal time period, but I couldn't be happier with Bounce right now. If you switch, I think you'll be happy! Thank you and good luck!

Karen from Roanoke, TX on May 19th, 2017

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Great incentive programs

I've been with Bounce for over 2 years now and I must say, they are the best energy provider thus far. Prices are fair and they offer great incentive programs.

Kimberly from Fort Worth, TX on April 6th, 2017

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Reviews

4 Star Reviews

has 12 four star eviews.

Customer review

I have no complaints with Bounce Energy. I have a great experience with them and even renewed after my year was up. My bill changes , depending on the season, however, I have never rec'd an outrageous bill. The most my light bill has been is $150 range. If there has ever been a need for me to contact Bounce energy the customer service was always great. Choose Bounce energy. You wont be disappointed.

Carisa Williams from Arlington on January 28th, 2016

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Good program, but rates not competitive

I got a good initial rate and the rewards are good if you keep paying on time, but after two years the rates are two cents higher than the competitive rates on powertochoose dot org so I have to switch. It's a nice service, but not worth a two cent premium. Seriously?

Derek from Kingwood on June 16th, 2014

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So far so good

Haven't encountered any problems so far.

Cc TX from Corpus Christi, TX on April 26th, 2018

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Nice reward program

They have 4 different rewards program so when you reach the final level of your current reward program you can switch to a different rewards program. Their website is easy to use and setting up as well as canceling autopay is easy.

Tien Vinh Nguyen from Houston on June 21st, 2016

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I've been with Bounce for over 1 year now and have not had any issues. Prices are good, and they offer promotional programs like cash-back for on time payments etc. They also have a referral program to earn account credit.

Kenneth Weber from Austin on September 30th, 2015

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3 Star Reviews

has 4 three star eviews.

6 months paying market rate

Called them today to verify my bill and was informed that I was paying market rate since I was on a month to month basis. Last March or so I got a call from Bounce that my contract was expiring and would I like to renew with a 2 year plan for long term savings. The one year plan had better rates at the time so I went with that deciding to risk the market. When I told the gentleman that today he said they had no record of that contact (as if that's a story anyone would make up) and he was sorry for the inconvenience but there was nothing that could be done. I knew my bills were higher this summer but we had record heat and I chalked up to that. I didn't even know they had a month to month plan which I would NEVER knowingly choose anyway.They've been good in every other respect but this is was their mistake and I paid for it. Going to have to go somewhere else.

Mike from Humble, TX on October 16th, 2017

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Good for 1 year then raised price

They were pretty good for the past year, then my renewal came and it was .01/kwh higher, 1 cent, and did not do anything to keep me - when I called to speak to someone about my renewal, they were not very helpful and said I could see my renewal prices online and that was it. No attempt to keep me. Their rewards program was pretty good, I did get rewards of $50 for 6 mth payment on time - it was a restaurant.com gift card. If they offered to keep my rate the same for another year, not even lower it, I would have stayed. But no such luck. I changed to Brilliant and will see how that goes for another year - if I have to change every year, which seems to be the pattern for the last 2 years, I will. Gexa did the same to me a year ago. It is a shame that no company will try to keep their customers by maintaining or even lowering their rate. It costs more more to get a new customer than to keep a current one - don't they know that?

Sam Courtney from Carrollton on September 12th, 2014

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Looking good so far

Signed on with Bounce based on these few things: easy to use website, multiple billing options with no extra charge for using credit card w/ auto pay, and the per kwh rate seemed competitive.

Travis from Allen on December 17th, 2012

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Unorganized and Misleading

Great rates. Terrible customer service. They can't keep their records straight. In addition, they have tried to wiggle out of giving the companion airfare ticket 3 times. Just FYI, I've paid early every month for the 9 months I've been a customer. I recommend Bounce if you want low rates only. I recommend another company if you want low rates and good customer service and for promises to be kept.

Stephen P. from Houston on July 13th, 2010

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2 Star Reviews

has 7 two star eviews.

Billing

Just started our new relationship 10/13 with bounce energy. I must say that for two people that are away from home Monday through Saturday 160 or 171 a month. My electric bills are super high regardless of the low locked rate of 8.7 not to mention the ONCOR fees are terrible. My neighbors electric bills when compared they have a higher rate and are a family of 5 and and there is always some there using up electricity and there bills range 80 to 120 a month and no where in there bill do I see an oncor fee.

Juan Tiscareno from Dallas on February 10th, 2014

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Awful Choose someone else

I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased it to over 17 per kwh. Plus kept changing my due date which had always been the 22nd and since I'm on paperless I didn't know so they would charge me a late fee for me paying a day late (which should have been my due date). Champion Energy has been great. You can even see your daily usage.

Tammie from Houston, TX on July 13th, 2018

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Reviews

1 Star Reviews

has 37 one star eviews.

Bonus not received

I signed up with Bounce Energy a year ago and agreed to have my monthly billing charged to my credit card. Therefore all timely payments. The plan included receiving a $50 restaurant gift card after 6 months of timely payments and a $50 Visa gift card after 12 months. They will not contact you when you have earned these rewards. I forgot about the $50 restaurant earned last August and contacted them three weeks ago and I was told it would take three weeks beforing hearing from them in reference to this award. The monthly base pay of $9.95 is too high and for that reason I found another energy company that has no monthly base pay charges and lower rates. I switched to this company earlier this month. I called Bounce Energy for my $50 Visa card reward and they told me because I switched to another company they would not issue it. This was not part of the agreement of signing up. I would never give them my business again and I don't recommend this company for energy.

Rick Wilcox from Kingwood on February 18th, 2015

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STAY AWAY with Bounce Energy !!!!!!!

We signed up with Bounce for 6.9 cents per KWH. But, our monthly bills have been high compared to our old service provider Reliant Energy. Hidden fees were not told up front at all. We are actually paying 13 cents per KWH instead of 6.9 cents. Account manger never returned our call in this matter. For now, we are stucked until the end of our contract :(

Mei Markentell from Houston on February 12th, 2015

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Bounce Energy Scores and Ratings:

Texas Electricity Ratings Overall Score for Bounce Energy


Overall Score

3.6/5

417 total reviews

Bounce Energy Reviews:

417 total reviews for Bounce Energy.

Star Rating Ratings and Link
188 5 star reviews
105 4 star reviews
19 3 star reviews
26 2 star reviews
79 1 star reviews