Iberdrola Texas Reviews

Iberdrola Texas Customer Reviews

The best review categories for Iberdrola Texas are the order experience, rated at 4.9 out of 5, and their customer service, rated at 4.9 of 5.

Iberdrola Texas Rating

Texas Electricity Ratings Score:


( 2.6 / 5 )
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All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Iberdrola Texas Electricity Plans

Plan Company
Rating
Length Price House Size
(usage)
Wind By TX 22
22 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Wind by TX 36
36 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Wind by TX 24
24 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Wind by TX 12
12 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info


17 Reviews for Iberdrola Texas


Awesome

(5 / 5)

  It was a awesome experience and I love the service.

Britney Brown from Houston
July 25th, 2020

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Great service

(5 / 5)

  This is by far the best electric company I have used.

Deborah Romero from San Angelo
June 13th, 2020

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Excellent

(5 / 5)

  Excellent service

Hector from Mission
June 7th, 2020

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First rate

(5 / 5)

  Quick and easy service. No hassle

Leander Rhodes from Waco
June 6th, 2020

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Great job

(5 / 5)

  Very cheap an reasonable..

Deshunna Mccoy from Lufkin
June 5th, 2020

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Fantastic

(5 / 5)

  Everything was promptly , fast and convenient...no problems timely matter..

Fantastic from Dallas
June 4th, 2020

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Great company - simple and easy

(5 / 5)

  Sign up was easy, electricity switched next day, got an email when bill was ready, paid online - what more could you ask for

Ann from Houston
June 2nd, 2020

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Great Service

(5 / 5)

  Never had any problems and best rates around...highly reccomend

Samantha from Copperas Cove
May 26th, 2020

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N

(5 / 5)

  Good

Jesse from Pharr
May 24th, 2020

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Great electricity company

(5 / 5)

  Very flexible with payments

Joanna samaniego from Fort Worth
May 16th, 2020

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Everythings great accept

(5 / 5)

  The only problem i have with this company is I got a disconnect notice for 24$ during a pandemic.

Shaun from Houston
May 14th, 2020

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Iberola new customer

(5 / 5)

  I am so happy I chose iberola my electric bill has been cheaper then it has ever been since I moved to Texas 8 years ago!!! Iberola is the best

Iberola new customer from Wichita Falls
April 19th, 2020

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Trusted compny

(4.8 / 5)

  Easy website, straight forward bill.
No program and confusion.

Sam from Trinidad
June 1st, 2020

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None

(4.8 / 5)

  Every body was very nice and very professional,all except they debit my card twice,overall everyone was nice.

Alfred Fields from Humble
May 31st, 2020

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So Far so good

(4.4 / 5)

  I have had Iberdola for a couple months and have been really pleased.

Derrick Kelly from Rosser
June 25th, 2020

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Lights

(3.6 / 5)

  I just dont like how the bill shot up so high I wish it was a steady light bill .

Latechlia from Huntington
March 29th, 2020

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Too Many Other High Chargers

(3 / 5)

  Not a very good experience...Iberdrola chargers a lot of fees which is about one third of your bill...my bill is over $315.00 for a 2 bedroom home for the month of June. Would never recommend Iberdrola ever

T. Williams from Freeport
July 10th, 2020

Billing and Account Management
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