Reviews Overview
The best review categories for Iberdrola Texas are the order experience, rated at 4.9 out of 5, and their customer service, rated at 4.9 of 5.
5 Stars
71%
 
4 Stars
18%
 
3 Stars
12%
 
2 Stars
0%
 
1 Stars
0%
 


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Recent Good Review from Britney Brown

Awesome
It was a awesome experience and I love the service.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Britney Brown from Houston, TX on July 25th, 2020


Our Analysis of Iberdrola Texas

Market Perception
0.8 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.3 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.


Most Recent 5 Star Reviews

12 Customer Reviews Written Overall


Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Awesome
It was a awesome experience and I love the service.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Britney Brown from Houston, TX on July 25th, 2020
Great service
This is by far the best electric company I have used.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Deborah Romero from San Angelo, TX on June 13th, 2020
Excellent
Excellent service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Hector from Sullivan City, TX on June 7th, 2020
First rate
Quick and easy service. No hassle
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Leander Rhodes from West, TX on June 6th, 2020
Great job
Very cheap an reasonable..
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Deshunna Mccoy from Lufkin, TX on June 5th, 2020
Fantastic
Everything was promptly , fast and convenient...no problems timely matter..
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fantastic from Dallas, TX on June 4th, 2020
Great company - simple and easy
Sign up was easy, electricity switched next day, got an email when bill was ready, paid online - what more could you ask for
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ann from Sealy, TX on June 2nd, 2020
Great Service
Never had any problems and best rates around...highly reccomend
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Samantha from Copperas Cove, TX on May 26th, 2020
N
Good
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Jesse from San Juan, TX on May 24th, 2020
Great electricity company
Very flexible with payments
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Joanna Samaniego from Sansom Park, TX on May 16th, 2020


Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
So Far so good
I have had Iberdola for a couple months and have been really pleased.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Derrick Kelly from Rosser, TX on June 25th, 2020
Trusted compny
Easy website, straight forward bill.
No program and confusion.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sam from Trinidad, TX on June 1st, 2020
None
Every body was very nice and very professional,all except they debit my card twice,overall everyone was nice.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Alfred Fields from Humble, TX on May 31st, 2020



Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Too Many Other High Chargers
Not a very good experience...Iberdrola chargers a lot of fees which is about one third of your bill...my bill is over $315.00 for a 2 bedroom home for the month of June. Would never recommend Iberdrola ever
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

T. Williams from Surfside, TX on July 10th, 2020
Lights
I just dont like how the bill shot up so high I wish it was a steady light bill .
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Latechlia from Huntington, TX on March 29th, 2020



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