Reviews Overview
The best review categories for MidAmerican Energy Services are their plans and pricing, rated at 2.5 out of 5, and their customer service, rated at 2.0 of 5.
5 Stars
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4 Stars
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3 Stars
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2 Stars
50%
 
1 Stars
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Our Analysis of MidAmerican Energy Services

Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Market Perception
0.0 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.0 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.


Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Decent rate and the lights are still on
Now that I've covered all the nice things in the title...here's the rest of the story:
My previous provider raised rates - I looked for a better deal on PowerToChoose and found this company. I filled out my enrollment with a requested switch date. They did indeed switch on my requested date...but the first I heard from them about it was ~2 weeks later when they sent the first bill (here's how much you owe us...oh BTW welcome new customer). They are not set up for BillPay through Bank of America and it's a confusing situation: MidAmerican Energy (apparently a utility in Iowa) is set up in BofA's system, but MidAmerican Energy *Services* is not, and they both use the same logo with a typeface so small I defy anyone except company employees to recognize the difference. I found this out after a call to "customer service" and got a bit of attitude about not having discerned this on my own. Anyway, I am now set up to send them paper checks through the BofA BillPay system - seems like we could do better in the year 2018, but it will get the job done.

I can't really complain because, like I said, they're giving me a pretty decent rate and the lights are still on. There's really not anything wrong here, but from my perspective, I'm not impressed with the way they run the business. I expected more from a Berkshire Hathaway company...but then again, who am I to question Warren Buffett's business strategy. Maybe the lesson here is that customer relationship management is actually an unnecessary business expense and this is the kind of customer service we should expect once the rest of the business community discovers this for themselves and follows suit.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Prof D from Woodway, TX on July 18th, 2018



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
No Communication
I should have wrote about this earlier, but I do not even have MidAmerican anymore and I am still paying bills. I got a piece of mail last October saying that I needed to pay 165 dollars for the months of July and August. I moved out and was not living there. I never once got an email saying that I needed to pay it or I was late. I figured it went to the other resident living in the same apartment that I lived in. It charged me over 100 dollars in late fees. I have to pay it or it will affect my credit score so I have been doing a payment plan. For the future, I would let your customers know if they are months late on a payment.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

NONE from 52240 on March 21st, 2020



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