Power Express Customer Reviews

We've been collecting customer reviews for Power Express so you can get the inside scoop on what it's like to be a customer.

Ratings by Star

cheapest Power Express Electricity rates and plans in Texas

Alternatives to Power Express's Texas Electricity Plans

Texas Electricity Ratings can help you find the best Power Express electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

Compare more Houston Plans

Plan Term Rate
Frontier Saver Plus 12 12/months 11.1¢/kWh
Frontier Saver Plus 24 24/months 11.1¢/kWh
Gexa Eco Saver Plus 12 12/months 11.1¢/kWh
Rates as of Jul 23, 2024 at 03:25 PM

Dallas Plans

Compare more Dallas Plans

Plan Term Rate
Frontier Saver Plus 12 12/months 11.4¢/kWh
Frontier Saver Plus 24 24/months 11.4¢/kWh
Gexa Eco Saver Plus 12 12/months 11.4¢/kWh
Rates as of Jul 23, 2024 at 03:25 PM

Power Express Rating and Review Summary

There are 114 total reviews for Power Express, with an average rating of 4.3/5.

Company Stars Rating Reviews
Power Express
4.3/5 114
Category Stars
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Likely to Recommend

Recent 5 Star Reviews

Excellent
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Cheap

Jcmars43 from Palestine, TX on July 28th, 2020
New Customer
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We recently transitioned from another provider after getting lied to when setting up a contract and then refusing to cancel that contract. Power Express took over and has been a pleasure to deal with.

Jeff Martin from Donna, TX on December 7th, 2018
Great value and easy transition
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So far, its been a pleasure to have Power Express as my providers

Ken B from Arlington, TX on December 3rd, 2018
Incredible rate
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Just got our first bill from Power Express and couldn't believe the price. We live in our house for 30 years and never received bill so low. We are very happy with our electric company choice for the next 12 months.

Lydia from Richardson, TX on December 1st, 2018
So far so good
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No complaints so far.

Vela from West Columbia, TX on November 18th, 2018
Power
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1 month. So far so good

Red M from Spring, TX on November 16th, 2018
It is so easy
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Their website is so easy. Payment is easy. Live person on the phone! Change of address is easy. Easy easy easy.

Walker from Houston, TX on November 11th, 2018
Switched from txu
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I just received my first months bill after being with txu for 10 years, and no joke my bill went from 260 a month to 98!!! We couldn't be more happy

Rachel H from Arlington, TX on November 6th, 2018
Great pricing and customer service
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Signing up was easy, pricing saved us money and customer service was very friendly when I had a question.

Ecb from Houston, TX on November 5th, 2018
Excelente
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Excelente servicio

ENID SANTOS from Wylie, TX on November 2nd, 2018
All good...puts TXU to shame (like thats hard)
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Exceptional service...plans are competitive. Only downfall is no mobile app

Steven K. from Southlake, TX on October 29th, 2018
Great job
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No problems at all

Lois Grimes from Crowley, TX on October 28th, 2018
Recent switch to Power Express
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I recently switched to Power Express, now on the second month since changing. The order to change, signup, etc... was easy to do. I am happy with the price and plan, so far, so good!

Recent Switch To Power Express from Justin, TX on October 27th, 2018
Excellent pricing
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The plan we signed up for has saved us a minimum of $50 a month.

ECB from Houston, TX on October 23rd, 2018
Take 5 with Power Express
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Easygoing. Cost effective

Belinda Hernandez from Houston, TX on October 15th, 2018
First time customer
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Your website and online payment site is easy to navigate.

Brian from Round Rock, TX on October 13th, 2018
Pleasant Switch
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Switched recently and process was painless and customer service is great!

Mike Gallaway from Richmond, TX on September 23rd, 2018

Thank you for the kind words,Mike! Were so happy your experience went so smoothly.

Power Express on September 26th, 2018

Great service
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I have had no problems with service.

Wanda Dibbern from Arlington, TX on July 4th, 2018

Wanda that is what we like to hear, if at any point you do need assistance please feel free to give us a call.

Power Express on July 20th, 2018

Great electric company !
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Ive had this company for about a month now and so far Im enjoying the light. There have been no outages during storms and the price is great.

Satisfied Customer from Houston, TX on June 25th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on June 28th, 2018

Gafford
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Excellent experience so far. I am loving the service and cost savings.

John from Friendswood, TX on June 9th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on June 14th, 2018

Review
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Great company

Blake Subinsky from Rosharon, TX on June 7th, 2018

Ye aim to please, Thanks for being an awesome customer Blake.

Power Express on June 14th, 2018

I am a tenenant
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So far so good

Pravin Shah from Irving, TX on May 28th, 2018

hank you so much for your kind words, Pravin Shah.

Power Express on May 30th, 2018

Review
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All good!

Mike from Damon, TX on May 21st, 2018

Thanks for the awesome review, Mike!

Power Express on May 22nd, 2018

Great Customer Service
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Every experience has been handled with utmost courtesy and professionalism. I would highly recommend Power Express.

Renee Balke from Houston, TX on May 11th, 2018

Thank you so much for your kind words, Renee. We really appreciate you taking the time out to share your experience with us.

Power Express on May 16th, 2018

So far so good
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Sounds a little open ended however I have no complaints or concerns. The few times I've had to make contact were met with promptness and courteous people

Dodd from Fort Worth, TX on May 10th, 2018

Thank you for the kind words, Dodd!

Power Express on May 22nd, 2018

Outstanding service in all areas
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I have two different homes whose service is provided by Power Express. Their people service is great. I do have recurring problems with their web site; it never lets me sign-in, but the "quick pay my bill" button always works despite my having been unable to log-on. I don't get that, either I'm me or I'm not...

Steve from Kingwood, TX on May 6th, 2018

We would like to apologize for your recent experience with our online portal. We will reach out directly to solve the issue.

Power Express on May 7th, 2018

Great Customer Service
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I had the pleasure of speaking with Asia while setting up a new account. She was very pleasant and helpful, proving an excellent first impression with the company.

Raelene Ramirez from Harker Heights, TX on April 30th, 2018

Thanks for the awesome review, Raelene! We work hard to meet expectations like yours, and were happy to hear we hit the mark for you

Power Express on May 1st, 2018

So happy we switched to you guys!
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We switched through energy ogre and are happy to have a cheaper bill! Would recommend yall for sure!

Ashley from Rockwall, TX on April 28th, 2018

Were so happy your experience went so smoothly. Thanks Ashley.

Power Express on May 1st, 2018

Transition was easy
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Switching from old electric company to Power Express. There were so many questions I had and Asia from Power Express was more than willing to help. She did so with a sense of humor, confidence and above all patience Her knowledge was infectious and refreshing!

Belinda Rivera from Sugar Land, TX on April 23rd, 2018

Awesome! We strive to ensure our customers have a great first experience.

Power Express on April 25th, 2018

Awesome
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It was great

Paul from Baytown, TX on April 22nd, 2018

Awesome! Thank you

Power Express on April 25th, 2018

So far, so good
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I have only had Power express for a couple of months but we are happy with the service, the plan and the price. It's so nice to have a choice.

Jim S from Mission, TX on March 16th, 2018

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

Power Express on April 25th, 2018

Quick!
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No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions!

Manny from Austin, TX on February 27th, 2018

Great! Happy to hear you had a great experience!

Power Express on April 25th, 2018

Hoping for the best.
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Im hoping the price is what it says it will be. After chatting with Crista yesterday she assured me that their monthly estimate quotes on their page are very accurate which prompted me to switch to Power Express. I really hope it is because I am tired of paying $400 a month with CPL.

MV from San Benito, TX on February 20th, 2018

We pride ourselves on our plans and the high quality standards we maintain. Thank you for the kind words.

Power Express on May 1st, 2018

Remarkable customer service.
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Every time I call power express each rep is professional, courteous and resolves my issue. No passing the buck.

Cynthia from Allen, TX on February 12th, 2018

Thank you so much for your kind words, Cynthia. We really appreciate you taking the time out to share your experience with us.

Power Express on April 26th, 2018

Swift and Easy
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My husband and I have been using Truecost.com for years. We regularly shop our rates to make sure we are saving the most money on our electricity. I would say that by far Power-Express has been the easiest supplier we have chosen yet! We will not have power turned on at our new home until next week however, we anticipate that it will be as seamless of a process as signing up has.

Amber from Houston, TX on February 12th, 2018

Thank you for the kind words, Amber! Congrats on your new home. Were so happy your experiences went so smoothly.

Power Express on April 26th, 2018

New customer!
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My start up service was quick and easy all white receiving excellent customer service! I highly recommend Power Express to those who need electricity!

Erinn Rhone from Houston, TX on February 6th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on April 26th, 2018

Happy to switch
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Switched for better rate

Tessie from Corpus Christi, TX on January 27th, 2018

Were happy to hear we could provide you with some yearly saving. Thank You Choosing Power-Express.

Power Express on April 26th, 2018

All around excellent experience
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Great prices, easy transfer!

David Y. from Houston, TX on January 1st, 2018

Wonderful to hear! We work hard to ensure that your experience goes as smooth as possible.

Power Express on April 26th, 2018

Great
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They lived up to there promises. $80 off my bill . This is great saveings.

Gemma Carroll from Arlington, TX on December 21st, 2017

Thank you for choosing Power-Express We're excited to have you as a customer.

Power Express on April 27th, 2018

Good electric company
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I have really appreciated the customer service at Power Express and the help that they provide. They are courteous and friendly. I find them willing to meet prices if you find a better rate but usually they are lower.

Houstonian19 from Tomball, TX on December 17th, 2017

Thank you so much for your kind words, Jane. We really appreciate you as a customer.

Power Express on April 26th, 2018

Recent 4 Star Reviews

Shame about renewal plans
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Electricity delivery and plan was great, the options for renewal or extension suck :(

Tony Moore from Richmond, TX on January 21st, 2020
Good
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Told friends, and they are interested in the rates. will check with me after I get a couple of bills.

THOMAS PIEKARSKI from Kennedale, TX on November 20th, 2018
Cheap cheap cheap
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Great price. Easy to sign up. I wish they would send me weekly emails on power usage.

MsPeach from Houston, TX on November 12th, 2018
Thumbs up
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It has been pretty awesome thus far!!!

Mr. Miles from Woodway, TX on November 11th, 2018
Good Choice
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I moved to Power express and comparing with my last year cost I saved 25%. Apart of that the service has been very good and just to change providers was almost very transparent for me.

Katy from Katy, TX on October 23rd, 2018
Excellent
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The services was fast and friendly

Ha L from Houston, TX on August 15th, 2018

Thank you so much for your kind words, Ha L ,We work hard to ensure we leave our customers happy!

Power Express on August 17th, 2018

Too high
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Misunderstood pricing due to no real clarity. Will not renew contract.

Dennis from Waco, TX on June 28th, 2018

We're very sorry to hear about the misunderstanding with the pricing. We'll reach out directly to directly and expeditiously solve the issue.

Power Express on June 28th, 2018

No issues for the year that I have been with them
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They had a decent deal when I signed with them. If I cannot find a better deal out there this month, then I will gladly stick with PE.

Juan from Irving, TX on June 5th, 2018

That's great to hear let Us know if we can assist with the search we'd be more than happy to help.

Power Express on June 14th, 2018

Good
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Excellent

Denis from Hewitt, TX on May 29th, 2018

Thanks for the awesome review, Denis!!

Power Express on May 30th, 2018

Nicest and patient customer representative ever.
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Dug was absolutely the nicest and most helpful person that I have spoken to with any power company. I was setting up two accounts today, and he was wonderful. I have an account in 75109 and 75061Thank you for having such a representative.

N Bauer from Irving, TX on April 24th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on April 25th, 2018

Good experience
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Starting service was easy thanks to customer service agent.

James from Harlingen, TX on March 6th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on April 25th, 2018

Excellent Provider
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I'm very pleased with the pricing and customer service we've received through Power-Express. I recommend them to family and friends.

Patricia C from on February 2nd, 2018

Thanks for the awesome review, Patricia!

Power Express on April 26th, 2018

New lcustomer
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It was very easy to change power companies. We have been with power express for just over a month and everything is okay.

Sam from Houston, TX on January 22nd, 2018

Great to hear, We're happy that we could make this transition as easy as possible.

Power Express on April 27th, 2018

Cost savings
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The average cost per kilowatt used is significantly lower ( 40 to 50% ) compared to my previous electric service provider. This saving even includes the management fee for Energy Ogre to manage my service and get me the best electric service available.

Glen1942 from Richmond, TX on December 2nd, 2017
PE is A.O.K.
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Reliable power at a great price!

Bob The Lobster from Cypress, TX on December 2nd, 2017
Power Express
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Change suppliers from Reliant to Power Express and love the $65 discount on usage, brings my bill down considerably.

Dennis from Waco, TX on October 1st, 2017
Happy
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Good so far. Only had the service for one month

Kim from Houston, TX on August 6th, 2017
Good service and easy payment
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The online payment is easy and has no extra unexpected charges. The service is good, setup was super easy (all quickly done online), and our bill was lower than we estimated! $40 last month for a two bed/two bath apartment on the top floor in the summer (we keep the apartment on 75 when we are home and 80 when we are gone). Love the price and it's been super easy to manage.

NC from Stafford, TX on July 28th, 2017
Experience
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It was easy to order, however, there are quite a lot of types of promotion that made me a bit confused over which one to choose

Ailian from Richardson, TX on July 24th, 2017
Great website and service
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As I shopped around for power companies for my new apartment I noticed Power Express had such a nice website that was easy to use and view projected costs compared to other power companies. Thanks!

T. Reed from Fort Worth, TX on July 4th, 2017
Easy & Competitive
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Sign-up was very easy, we could actually get a live person on the phone to answer questions. The real test will be upon renewal and whether or not Power Express can continue to be competitive. Renewal pricing is where many providers balk. We hope to be a long term customer. At this point of service, Power Express is customer service oriented and this is a surprise in today's world.

David & Tammy from Baytown, TX on June 28th, 2017
Overall good experience
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Easy (in theory) online registration and convenient chat with immediate response. The order form is very "picky" though and does not do a very good job of pointing out specific formatting issues. Had to push submit multiple times and that made me nervous with all my personal info on the form. Had to guess on formatting to get it right and it finally went through. The form required a street name below my billing address PO box number even though my billing and physical addresses are not related. The form also didn't like the periods in P.O. Box, after i deleted them the form submitted. But i had to hit submit a good 10 times. I did autopay so thinking all else will be smooth sailing from here on out...

Texas from Wallis, TX on June 26th, 2017
Switched to Power Express
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I just recently switched to Power Express, so I'm not able to rate the billing and account management. However, the online customer service was exceptional, and the CSR whom I spoke with was really informative in helping me choose to decide. From that experience, I rate Power Express's customer service excellent. We signed up for #smile24, which is very ideal for our usage. I wish they didn't have the $2 surcharge if we didn't do auto-payI hope that this rating will stay for the duration of their service provision.

Chuck B from Richmond, TX on June 21st, 2017
A job well done.
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Power Express's employee's were very helpful, friendly, and professional. They continued these qualities even after I had enrolled with Power Express's.

Dillon Wade from Paris, TX on June 6th, 2017
Great company
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Super plan. No problems!

R G from Houston, TX on June 5th, 2017

Recent 3 Star Reviews

Short billing cycle not fair
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My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty.

Burger from Cypress, TX on December 6th, 2018
Second time is the charm
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Called on 10/7 to switch service on 10/10. Two weeks later, no confirmation. Called back on 10/21 to check, no record of transaction from 10/7. Started the process over again and received immediate confirmation, customer service was very helpful.

Larry from Houston, TX on September 21st, 2018

Hello Larry,

Glad to hear your over all experience was a good one and we were able to set you up! Thank you for your response!

Power Express on September 26th, 2018

Rates have gone way up in the past 2 years
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While my overall experience has been good and smooth, I'm not really happy with how significantly my rates have shot up over the past 2 years and 2 contract renewals. In my latest renewal, I was told that it was the best plan for my usage, and yet I'm paying 13.4 c/kwh... a far cry from the ~10 cents (or maybe even 9!) that I was paying when I first signed up to get away from NRG's rates. But now my rates are comparable to what I as paying with NRG. Every year, they tell me that it's "the best deal" and to just stick with it, but it's now at the point where I'm considering switching to a different company that promises a better rate.

MZ from Houston, TX on August 14th, 2018

Hello,

Thank you for your review! At Power Express we try to make sure that everyone is on the best fit plans to suit their needs. We'll make sure one of our sales representatives reaches out to you to discuss our current rates.

Power Express on September 26th, 2018

Hard to reach, but well worth the trouble.
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I have had trouble getting in contact with Power Express, but so far my experience has been ok. I do not receive usage details or advice on lowering bill. These are pro-active measures that other companies take. Power Express has provided economical electricity and that is enough for now.

Nabih H. from Spring, TX on July 30th, 2018

Hi
We apologize if our hold times can be long. We are working on getting more staff to accommodate to our call volume. If you would like to monitor your usage you can register your meter to smartmetertexas.com you can monitor your usage every 15min or every day. We would love to help you setup your account on smartmetertexas.com. We can reach out to you directly if need be to discuss our different rates. We apologize again and hope we can better your experience. Have a wonderful day!

Power Express on July 31st, 2018

My experience with PE
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I had great year with them, the rates were great, but when it came time for my contract to expire, I didn't as much as receive an email or a phone call offering extend my contract with a new plan or anything. I too decided not to bother them and got myself a new provider.
Customer service is inept.

Native Texan from 75602 on July 28th, 2018

Hi,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service We apologize if you did not receive any renewal offers. We reach out to all customer via email. We can defiantly check into it further if you would like. We hate to lose you as a customer but hope you can can try us again in the future.

Power Express on July 31st, 2018

Customer Service
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They never answer phone calls

Mario Hernandez from Houston, TX on July 16th, 2018

We do apologize Mr Hernandez for the long hold time, we have had higher call volume than usual. You can give me a personal call at 877-400-0232.

Power Express on July 20th, 2018

Moving to a pre-owned house, we will see if we have electricity
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For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address.

RC H. from Manvel, TX on March 17th, 2018

O' No! We're very sorry to hear that. Looks like we were able to fix the issue. If your issue has not been resolved please email us at customerservice@power-express.com and we will be happy to help. We hope you have a wonderful day!

Power Express on April 25th, 2018

New service
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Likely to Recommend

The lights are still on!!

New Service from Tyler, TX on December 31st, 2017

That's what we Love to hear, Thank you for Choosing Power-Express to services your home.

Power Express on April 26th, 2018

Prefer billing to arrive in paper form and to pay by regular mail/postal service
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Likely to Recommend

I do not understand how billing is to occur. Email? Please help.

Greta L'Heureux from Mesquite, TX on December 8th, 2017

We do apologize for the confusion on your bill. Looks like we have updated your account, please let us know if there's anything else we can do to help.

Power Express on May 3rd, 2018

Account Improvement
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Likely to Recommend

I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE.

Earlre from La Porte, TX on July 12th, 2017

Recent 2 Star Reviews

Do not go here
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Likely to Recommend

I signed up for a 2 year contract and had what is expected of an energy supplier at a good rate. However, when my contract was about to expire, I received a renewal offer that said my contract was due to expire at xx/xx/xxxx date and there would not be any early termination fees if I cancel within 14 days of this date. I chose not to renew with Power Express and canceled within the 14 days stated in the email. It turns out my contract went 15 days past the date in the email and I was charged $150.00 for early termination. I contacted them and received no response, and they sold my $150.00 past due to a collection agency before I even received a past due invoice. They will just screw you in the end!

Brian from Houston, TX on November 7th, 2018
Very poor follow up to initial order.
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Likely to Recommend

Following my initial ordering experience, which was terrific and that's why why I gave it 5 stars, everything went downhill from there. I signed up for automatic payment so that I wouldn't have to worry ever about being late. Following my initial order, the next thing I received was a notice that my service would be terminated due to non-payment. Obviously, I was furiated. I called and they said I hadn't paid, and that's why my service is going to be turned off. I explained that I arranged for automatic payment, she looked into it and said oh I see it here, never mind we won't turn off your power. Just the frustration of having to go through that was horrible as I always guard my credit rating. Therefore, I doubt I will sign up again or suggest anybody using this company.

Furiated from Houston, TX on October 8th, 2018
Beware of your price after going off the contract
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Likely to Recommend

Signed up for a contract that had ok pricing, but the month after I went off my contract my electricity price more than doubled. What would have been a $48 dollar bill before was $107.
Why do you need to charge me more than double the price for the same amount of electricity I used the month before? Their current pricing for low usage customers is absolutely terrible. I switched to a company that lowered my bill by 66% percent.

Aaron from Rowlett, TX on June 22nd, 2018

Hello Aaron,

We are sorry you had issues with renewing your services with us. When your contract expires, we can not automatically renew your contract as we need to have a verbal agreement on file per the Public Utility Commission of Texas. Once your contract does expire, if no action is taken, the REP will serve the customer on a month-to-month product, which is based on the current variable market rates. We apologize for your experience and hopefully we can work with you again in the future.

Power Express on September 6th, 2018

Total scam!!!
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Likely to Recommend

I signed up a few months ago and everything was fine at first. The month the bill was okay and the next month it was a little higher but the next month it was almost $1000!!! I've never had a bill that high even at the peak of the summer with everything on!! I called customer service and they said that my usage went up. I guess that I must have had the windows and doors open with the air conditioning turned to it's lowest setting!!! No I didn't!!! Please steer clear of these people!!! I'll be getting service elsewhere soon!!!

Where's The Savings??? from Missouri City, TX on June 18th, 2018

Hello,

We're sorry to hear that you had a bad experience with our plans. Unfortunately, the plans we have advertised on TexasElectricityRatings.com are designed for residential customers not for small business/commercial use of 7007 kWh per billing cycle. Our commercial department can offer you very competitive rates. Please give us a call if you would like speak to a commercial sales team member. 877.400.0232. Thank you for your feedback and hope to speak to you soon.

Power Express on September 6th, 2018

A POOR JOB
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Likely to Recommend

I have requested several things but never get them I get charges on my bill that I was never told about when signing up

James Askew from Plano, TX on December 4th, 2017
Can't post payments correctly
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Likely to Recommend

Power Express is routinely making accounting errors in posting payments to the account, then tries to charge late fees for their error. After getting a manager on the the pone for 20 minutes the fix it, but it gets old fast.

Scott from Houston, TX on December 1st, 2017
Undecided
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Likely to Recommend

I choose my plan by the usage of kilowatts thinking I would save money over the Reliant bill. The first bill came two weeks after I signed up and was very high for two weeks usage so at this point I am not satisfied. I will probably eat the $150.00 early termination fee to get a better plan.

Dennis from Waco, TX on September 18th, 2017
Overpricing
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Likely to Recommend

I have only been with Power Express for 2 billing cycles but so far I have not received / seen the cost savings that I was promised when signing up with Power Express from my previous supplier Direct Energy

Kevin Redfern from Humble, TX on September 5th, 2017
Have not received bill yet
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Likely to Recommend

I have signed up for auto bill pay but have not received bill via email or mail yet. Have not received email yet to confirm payment made. Just concerned.

John Deacon from Spring, TX on July 28th, 2017
Beware of FEES and SYSTEM lock outs. SYSTEM not user friendly.
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Likely to Recommend

If you in error enter a wrong digit from debit card while paying online, but still get a confirmation number of a successful payment, it comes back three days later as nsf and you get your electric shut off. Takes 5 hours to turn back on in July. The next month you go to login to pay and you are locked out. Call number in bold print on bill to pay and get a recording that number is disconnected. Call the 877 number, that one is good. They tell me they can allow me access to my acct this this time but if I make a mistake again on the number entering, they can't help me and the "System" will lock me out of my acct for 12 MONTHS. NOT USER FRIENDLY. I have 10 more months to go and I am out of POWER EXPRESS!

Doug from Alvin, TX on July 17th, 2017

Recent 1 Star Reviews

Help
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Likely to Recommend

I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone.

Elta Rice from Spring, TX on November 5th, 2018
Poor customer service
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Likely to Recommend

Im still waiting to be able to access my account despite signing up almost 3 months ago.

BetsyRoss from Houston, TX on July 11th, 2018

We're sorry to hear you're having a hard time with accessing your account we'd love to assist you please give me call at 877-400-0232 ask for Asia.

Power Express on July 20th, 2018

Awful
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Likely to Recommend

We opened an account and ordered service three days before we moved into our new condo. They never hooked up service and our power was cut off on a Saturday morning. Called customer service and received a recording that the office was closed until Monday. We immediately called TXU and had service within a half hour. They are more expensive but we learned the valuable lesson that you get what you pay for.

Steve from Lake Dallas, TX on April 28th, 2018

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service.

Power Express on May 1st, 2018

BILLING
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Likely to Recommend

Why do I have to pay a $5 surcharge because I do not allow you access to my Bank Account???
The day I received my email bill I immediately to go to my bank account the same day and did an electronic transfer. Why am I paying a surcharge when I transfer your money within 24 hours of receiving your bill?.

BILLING from Sugar Land, TX on February 12th, 2018
Bad experience
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Likely to Recommend

I found it very difficult to sign up for new service. After filling out their forms and getting an e-mail saying I was all set up I later got a phone call saying they needed me to also send them a picture ID to confirm I was who I said I was. I told them that would take some effort on my part since I would need to go somewhere to get that done & they said 'too bad'. I cancelled my order!

Lee Schnell from Hitchcock, TX on December 7th, 2017

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service.

Power Express on May 3rd, 2018

Unhappy with customer service
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Likely to Recommend

I was told to email and fax documents over and over only to be informed they would not be sufficient. The last customer service representative I spoke to was very rude. She said to me, "I was just unhappy because I did not get approved for a deposit waiver". My husband does receive Medicare and is 66 years old. I would have been able to make the deposit in two payments. But the rudeness was unacceptable! I signed up with another company whose representatives knew how to treat their customers and I did not have to make any deposit because they offer complete waivers. I would not recommend ANYONE to your company!

Sherry from Mansfield, TX on July 31st, 2017
Reaching Someone Live
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Hello,

We tried to confirm our online order request by calling this morning. Specifically we wanted to know how quickly we could get service activated. After 19 minutes of listening to your on-hold music I hung up. Poor customer service if you don't have enough people to answer phone calls from new prospective customers.

Matt McDonald from Flower Mound, TX on July 24th, 2017

All Reviews By Date

Excellent
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Cheap

Jcmars43 from Palestine, TX on July 28th, 2020
Shame about renewal plans
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Electricity delivery and plan was great, the options for renewal or extension suck :(

Tony Moore from Richmond, TX on January 21st, 2020
New Customer
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Likely to Recommend

We recently transitioned from another provider after getting lied to when setting up a contract and then refusing to cancel that contract. Power Express took over and has been a pleasure to deal with.

Jeff Martin from Donna, TX on December 7th, 2018
Short billing cycle not fair
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Likely to Recommend

My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty.

Burger from Cypress, TX on December 6th, 2018
Great value and easy transition
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Likely to Recommend

So far, its been a pleasure to have Power Express as my providers

Ken B from Arlington, TX on December 3rd, 2018
Incredible rate
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Likely to Recommend

Just got our first bill from Power Express and couldn't believe the price. We live in our house for 30 years and never received bill so low. We are very happy with our electric company choice for the next 12 months.

Lydia from Richardson, TX on December 1st, 2018
Good
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Likely to Recommend

Told friends, and they are interested in the rates. will check with me after I get a couple of bills.

THOMAS PIEKARSKI from Kennedale, TX on November 20th, 2018
So far so good
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No complaints so far.

Vela from West Columbia, TX on November 18th, 2018
Power
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1 month. So far so good

Red M from Spring, TX on November 16th, 2018
Cheap cheap cheap
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Great price. Easy to sign up. I wish they would send me weekly emails on power usage.

MsPeach from Houston, TX on November 12th, 2018
It is so easy
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Likely to Recommend

Their website is so easy. Payment is easy. Live person on the phone! Change of address is easy. Easy easy easy.

Walker from Houston, TX on November 11th, 2018
Thumbs up
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It has been pretty awesome thus far!!!

Mr. Miles from Woodway, TX on November 11th, 2018
Do not go here
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Likely to Recommend

I signed up for a 2 year contract and had what is expected of an energy supplier at a good rate. However, when my contract was about to expire, I received a renewal offer that said my contract was due to expire at xx/xx/xxxx date and there would not be any early termination fees if I cancel within 14 days of this date. I chose not to renew with Power Express and canceled within the 14 days stated in the email. It turns out my contract went 15 days past the date in the email and I was charged $150.00 for early termination. I contacted them and received no response, and they sold my $150.00 past due to a collection agency before I even received a past due invoice. They will just screw you in the end!

Brian from Houston, TX on November 7th, 2018
Switched from txu
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Likely to Recommend

I just received my first months bill after being with txu for 10 years, and no joke my bill went from 260 a month to 98!!! We couldn't be more happy

Rachel H from Arlington, TX on November 6th, 2018
Help
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Likely to Recommend

I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone.

Elta Rice from Spring, TX on November 5th, 2018
Great pricing and customer service
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Likely to Recommend

Signing up was easy, pricing saved us money and customer service was very friendly when I had a question.

Ecb from Houston, TX on November 5th, 2018
Excelente
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Excelente servicio

ENID SANTOS from Wylie, TX on November 2nd, 2018
All good...puts TXU to shame (like thats hard)
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Exceptional service...plans are competitive. Only downfall is no mobile app

Steven K. from Southlake, TX on October 29th, 2018
Great job
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No problems at all

Lois Grimes from Crowley, TX on October 28th, 2018
Recent switch to Power Express
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I recently switched to Power Express, now on the second month since changing. The order to change, signup, etc... was easy to do. I am happy with the price and plan, so far, so good!

Recent Switch To Power Express from Justin, TX on October 27th, 2018
Good Choice
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Likely to Recommend

I moved to Power express and comparing with my last year cost I saved 25%. Apart of that the service has been very good and just to change providers was almost very transparent for me.

Katy from Katy, TX on October 23rd, 2018
Excellent pricing
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Likely to Recommend

The plan we signed up for has saved us a minimum of $50 a month.

ECB from Houston, TX on October 23rd, 2018
Take 5 with Power Express
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Likely to Recommend

Easygoing. Cost effective

Belinda Hernandez from Houston, TX on October 15th, 2018
First time customer
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Likely to Recommend

Your website and online payment site is easy to navigate.

Brian from Round Rock, TX on October 13th, 2018
Very poor follow up to initial order.
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Likely to Recommend

Following my initial ordering experience, which was terrific and that's why why I gave it 5 stars, everything went downhill from there. I signed up for automatic payment so that I wouldn't have to worry ever about being late. Following my initial order, the next thing I received was a notice that my service would be terminated due to non-payment. Obviously, I was furiated. I called and they said I hadn't paid, and that's why my service is going to be turned off. I explained that I arranged for automatic payment, she looked into it and said oh I see it here, never mind we won't turn off your power. Just the frustration of having to go through that was horrible as I always guard my credit rating. Therefore, I doubt I will sign up again or suggest anybody using this company.

Furiated from Houston, TX on October 8th, 2018
Pleasant Switch
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Likely to Recommend

Switched recently and process was painless and customer service is great!

Mike Gallaway from Richmond, TX on September 23rd, 2018

Thank you for the kind words,Mike! Were so happy your experience went so smoothly.

Power Express on September 26th, 2018

Second time is the charm
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Likely to Recommend

Called on 10/7 to switch service on 10/10. Two weeks later, no confirmation. Called back on 10/21 to check, no record of transaction from 10/7. Started the process over again and received immediate confirmation, customer service was very helpful.

Larry from Houston, TX on September 21st, 2018

Hello Larry,

Glad to hear your over all experience was a good one and we were able to set you up! Thank you for your response!

Power Express on September 26th, 2018

Excellent
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The services was fast and friendly

Ha L from Houston, TX on August 15th, 2018

Thank you so much for your kind words, Ha L ,We work hard to ensure we leave our customers happy!

Power Express on August 17th, 2018

Rates have gone way up in the past 2 years
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Likely to Recommend

While my overall experience has been good and smooth, I'm not really happy with how significantly my rates have shot up over the past 2 years and 2 contract renewals. In my latest renewal, I was told that it was the best plan for my usage, and yet I'm paying 13.4 c/kwh... a far cry from the ~10 cents (or maybe even 9!) that I was paying when I first signed up to get away from NRG's rates. But now my rates are comparable to what I as paying with NRG. Every year, they tell me that it's "the best deal" and to just stick with it, but it's now at the point where I'm considering switching to a different company that promises a better rate.

MZ from Houston, TX on August 14th, 2018

Hello,

Thank you for your review! At Power Express we try to make sure that everyone is on the best fit plans to suit their needs. We'll make sure one of our sales representatives reaches out to you to discuss our current rates.

Power Express on September 26th, 2018

Hard to reach, but well worth the trouble.
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Likely to Recommend

I have had trouble getting in contact with Power Express, but so far my experience has been ok. I do not receive usage details or advice on lowering bill. These are pro-active measures that other companies take. Power Express has provided economical electricity and that is enough for now.

Nabih H. from Spring, TX on July 30th, 2018

Hi
We apologize if our hold times can be long. We are working on getting more staff to accommodate to our call volume. If you would like to monitor your usage you can register your meter to smartmetertexas.com you can monitor your usage every 15min or every day. We would love to help you setup your account on smartmetertexas.com. We can reach out to you directly if need be to discuss our different rates. We apologize again and hope we can better your experience. Have a wonderful day!

Power Express on July 31st, 2018

My experience with PE
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Likely to Recommend

I had great year with them, the rates were great, but when it came time for my contract to expire, I didn't as much as receive an email or a phone call offering extend my contract with a new plan or anything. I too decided not to bother them and got myself a new provider.
Customer service is inept.

Native Texan from 75602 on July 28th, 2018

Hi,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service We apologize if you did not receive any renewal offers. We reach out to all customer via email. We can defiantly check into it further if you would like. We hate to lose you as a customer but hope you can can try us again in the future.

Power Express on July 31st, 2018

Customer Service
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Likely to Recommend

They never answer phone calls

Mario Hernandez from Houston, TX on July 16th, 2018

We do apologize Mr Hernandez for the long hold time, we have had higher call volume than usual. You can give me a personal call at 877-400-0232.

Power Express on July 20th, 2018

Poor customer service
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Likely to Recommend

Im still waiting to be able to access my account despite signing up almost 3 months ago.

BetsyRoss from Houston, TX on July 11th, 2018

We're sorry to hear you're having a hard time with accessing your account we'd love to assist you please give me call at 877-400-0232 ask for Asia.

Power Express on July 20th, 2018

Great service
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Likely to Recommend

I have had no problems with service.

Wanda Dibbern from Arlington, TX on July 4th, 2018

Wanda that is what we like to hear, if at any point you do need assistance please feel free to give us a call.

Power Express on July 20th, 2018

Too high
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Likely to Recommend

Misunderstood pricing due to no real clarity. Will not renew contract.

Dennis from Waco, TX on June 28th, 2018

We're very sorry to hear about the misunderstanding with the pricing. We'll reach out directly to directly and expeditiously solve the issue.

Power Express on June 28th, 2018

Great electric company !
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Ive had this company for about a month now and so far Im enjoying the light. There have been no outages during storms and the price is great.

Satisfied Customer from Houston, TX on June 25th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on June 28th, 2018

Beware of your price after going off the contract
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Likely to Recommend

Signed up for a contract that had ok pricing, but the month after I went off my contract my electricity price more than doubled. What would have been a $48 dollar bill before was $107.
Why do you need to charge me more than double the price for the same amount of electricity I used the month before? Their current pricing for low usage customers is absolutely terrible. I switched to a company that lowered my bill by 66% percent.

Aaron from Rowlett, TX on June 22nd, 2018

Hello Aaron,

We are sorry you had issues with renewing your services with us. When your contract expires, we can not automatically renew your contract as we need to have a verbal agreement on file per the Public Utility Commission of Texas. Once your contract does expire, if no action is taken, the REP will serve the customer on a month-to-month product, which is based on the current variable market rates. We apologize for your experience and hopefully we can work with you again in the future.

Power Express on September 6th, 2018

Total scam!!!
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Likely to Recommend

I signed up a few months ago and everything was fine at first. The month the bill was okay and the next month it was a little higher but the next month it was almost $1000!!! I've never had a bill that high even at the peak of the summer with everything on!! I called customer service and they said that my usage went up. I guess that I must have had the windows and doors open with the air conditioning turned to it's lowest setting!!! No I didn't!!! Please steer clear of these people!!! I'll be getting service elsewhere soon!!!

Where's The Savings??? from Missouri City, TX on June 18th, 2018

Hello,

We're sorry to hear that you had a bad experience with our plans. Unfortunately, the plans we have advertised on TexasElectricityRatings.com are designed for residential customers not for small business/commercial use of 7007 kWh per billing cycle. Our commercial department can offer you very competitive rates. Please give us a call if you would like speak to a commercial sales team member. 877.400.0232. Thank you for your feedback and hope to speak to you soon.

Power Express on September 6th, 2018

Gafford
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Likely to Recommend

Excellent experience so far. I am loving the service and cost savings.

John from Friendswood, TX on June 9th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on June 14th, 2018

Review
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Likely to Recommend

Great company

Blake Subinsky from Rosharon, TX on June 7th, 2018

Ye aim to please, Thanks for being an awesome customer Blake.

Power Express on June 14th, 2018

No issues for the year that I have been with them
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Likely to Recommend

They had a decent deal when I signed with them. If I cannot find a better deal out there this month, then I will gladly stick with PE.

Juan from Irving, TX on June 5th, 2018

That's great to hear let Us know if we can assist with the search we'd be more than happy to help.

Power Express on June 14th, 2018

Good
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Excellent

Denis from Hewitt, TX on May 29th, 2018

Thanks for the awesome review, Denis!!

Power Express on May 30th, 2018

I am a tenenant
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So far so good

Pravin Shah from Irving, TX on May 28th, 2018

hank you so much for your kind words, Pravin Shah.

Power Express on May 30th, 2018

Review
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All good!

Mike from Damon, TX on May 21st, 2018

Thanks for the awesome review, Mike!

Power Express on May 22nd, 2018

Great Customer Service
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Every experience has been handled with utmost courtesy and professionalism. I would highly recommend Power Express.

Renee Balke from Houston, TX on May 11th, 2018

Thank you so much for your kind words, Renee. We really appreciate you taking the time out to share your experience with us.

Power Express on May 16th, 2018

So far so good
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Sounds a little open ended however I have no complaints or concerns. The few times I've had to make contact were met with promptness and courteous people

Dodd from Fort Worth, TX on May 10th, 2018

Thank you for the kind words, Dodd!

Power Express on May 22nd, 2018

Outstanding service in all areas
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I have two different homes whose service is provided by Power Express. Their people service is great. I do have recurring problems with their web site; it never lets me sign-in, but the "quick pay my bill" button always works despite my having been unable to log-on. I don't get that, either I'm me or I'm not...

Steve from Kingwood, TX on May 6th, 2018

We would like to apologize for your recent experience with our online portal. We will reach out directly to solve the issue.

Power Express on May 7th, 2018

Great Customer Service
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I had the pleasure of speaking with Asia while setting up a new account. She was very pleasant and helpful, proving an excellent first impression with the company.

Raelene Ramirez from Harker Heights, TX on April 30th, 2018

Thanks for the awesome review, Raelene! We work hard to meet expectations like yours, and were happy to hear we hit the mark for you

Power Express on May 1st, 2018

So happy we switched to you guys!
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We switched through energy ogre and are happy to have a cheaper bill! Would recommend yall for sure!

Ashley from Rockwall, TX on April 28th, 2018

Were so happy your experience went so smoothly. Thanks Ashley.

Power Express on May 1st, 2018

Awful
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We opened an account and ordered service three days before we moved into our new condo. They never hooked up service and our power was cut off on a Saturday morning. Called customer service and received a recording that the office was closed until Monday. We immediately called TXU and had service within a half hour. They are more expensive but we learned the valuable lesson that you get what you pay for.

Steve from Lake Dallas, TX on April 28th, 2018

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service.

Power Express on May 1st, 2018

Nicest and patient customer representative ever.
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Dug was absolutely the nicest and most helpful person that I have spoken to with any power company. I was setting up two accounts today, and he was wonderful. I have an account in 75109 and 75061Thank you for having such a representative.

N Bauer from Irving, TX on April 24th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on April 25th, 2018

Transition was easy
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Switching from old electric company to Power Express. There were so many questions I had and Asia from Power Express was more than willing to help. She did so with a sense of humor, confidence and above all patience Her knowledge was infectious and refreshing!

Belinda Rivera from Sugar Land, TX on April 23rd, 2018

Awesome! We strive to ensure our customers have a great first experience.

Power Express on April 25th, 2018

Awesome
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It was great

Paul from Baytown, TX on April 22nd, 2018

Awesome! Thank you

Power Express on April 25th, 2018

Moving to a pre-owned house, we will see if we have electricity
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For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address.

RC H. from Manvel, TX on March 17th, 2018

O' No! We're very sorry to hear that. Looks like we were able to fix the issue. If your issue has not been resolved please email us at customerservice@power-express.com and we will be happy to help. We hope you have a wonderful day!

Power Express on April 25th, 2018

So far, so good
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I have only had Power express for a couple of months but we are happy with the service, the plan and the price. It's so nice to have a choice.

Jim S from Mission, TX on March 16th, 2018

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

Power Express on April 25th, 2018

Good experience
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Starting service was easy thanks to customer service agent.

James from Harlingen, TX on March 6th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on April 25th, 2018

Quick!
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No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions!

Manny from Austin, TX on February 27th, 2018

Great! Happy to hear you had a great experience!

Power Express on April 25th, 2018

Hoping for the best.
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Im hoping the price is what it says it will be. After chatting with Crista yesterday she assured me that their monthly estimate quotes on their page are very accurate which prompted me to switch to Power Express. I really hope it is because I am tired of paying $400 a month with CPL.

MV from San Benito, TX on February 20th, 2018

We pride ourselves on our plans and the high quality standards we maintain. Thank you for the kind words.

Power Express on May 1st, 2018

Remarkable customer service.
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Every time I call power express each rep is professional, courteous and resolves my issue. No passing the buck.

Cynthia from Allen, TX on February 12th, 2018

Thank you so much for your kind words, Cynthia. We really appreciate you taking the time out to share your experience with us.

Power Express on April 26th, 2018

BILLING
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Why do I have to pay a $5 surcharge because I do not allow you access to my Bank Account???
The day I received my email bill I immediately to go to my bank account the same day and did an electronic transfer. Why am I paying a surcharge when I transfer your money within 24 hours of receiving your bill?.

BILLING from Sugar Land, TX on February 12th, 2018
Swift and Easy
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My husband and I have been using Truecost.com for years. We regularly shop our rates to make sure we are saving the most money on our electricity. I would say that by far Power-Express has been the easiest supplier we have chosen yet! We will not have power turned on at our new home until next week however, we anticipate that it will be as seamless of a process as signing up has.

Amber from Houston, TX on February 12th, 2018

Thank you for the kind words, Amber! Congrats on your new home. Were so happy your experiences went so smoothly.

Power Express on April 26th, 2018

New customer!
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My start up service was quick and easy all white receiving excellent customer service! I highly recommend Power Express to those who need electricity!

Erinn Rhone from Houston, TX on February 6th, 2018

Great to hear! We work hard to ensure we leave our customers happy!

Power Express on April 26th, 2018

Excellent Provider
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I'm very pleased with the pricing and customer service we've received through Power-Express. I recommend them to family and friends.

Patricia C from on February 2nd, 2018

Thanks for the awesome review, Patricia!

Power Express on April 26th, 2018

Happy to switch
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Switched for better rate

Tessie from Corpus Christi, TX on January 27th, 2018

Were happy to hear we could provide you with some yearly saving. Thank You Choosing Power-Express.

Power Express on April 26th, 2018

New lcustomer
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It was very easy to change power companies. We have been with power express for just over a month and everything is okay.

Sam from Houston, TX on January 22nd, 2018

Great to hear, We're happy that we could make this transition as easy as possible.

Power Express on April 27th, 2018

All around excellent experience
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Great prices, easy transfer!

David Y. from Houston, TX on January 1st, 2018

Wonderful to hear! We work hard to ensure that your experience goes as smooth as possible.

Power Express on April 26th, 2018

New service
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The lights are still on!!

New Service from Tyler, TX on December 31st, 2017

That's what we Love to hear, Thank you for Choosing Power-Express to services your home.

Power Express on April 26th, 2018

Great
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They lived up to there promises. $80 off my bill . This is great saveings.

Gemma Carroll from Arlington, TX on December 21st, 2017

Thank you for choosing Power-Express We're excited to have you as a customer.

Power Express on April 27th, 2018

Good electric company
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I have really appreciated the customer service at Power Express and the help that they provide. They are courteous and friendly. I find them willing to meet prices if you find a better rate but usually they are lower.

Houstonian19 from Tomball, TX on December 17th, 2017

Thank you so much for your kind words, Jane. We really appreciate you as a customer.

Power Express on April 26th, 2018

Happy with our switch
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We have been with Power Express for 2 months and thus far our electric bill is 1/2 of our bill with another company for the same time period last year. Easy to make the switch and electronic payment is awesome.

Geekynurse from Rockwall, TX on December 14th, 2017

That's what we love to hear! Thank you for Choosing Power-Express.

Power Express on May 3rd, 2018

So easy!
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I went on power to choose to pick a new plan and found power express. Right away I was contacted by somebody asking how they could help. In a few short minutes someone helped me choose the right plan for my family and I enrolled without any issues!

Ashlee L from Waller, TX on December 12th, 2017

Were so happy your experience went so smoothly. Thank You for being apart of the Power-Express Family.

Power Express on April 26th, 2018

Power Express Electric Power Provider review
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Definitely pleased with switching to this electric power provider. The actual switch was seamless, my electric bill is about half what I have been paying over the last three months, and I find that paying online is quite convenient.

Bob from Killeen, TX on December 9th, 2017

We're happy we could provide you with a smooth transition. Thank you for choosing Power-Express.

Power Express on May 3rd, 2018

Prefer billing to arrive in paper form and to pay by regular mail/postal service
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I do not understand how billing is to occur. Email? Please help.

Greta L'Heureux from Mesquite, TX on December 8th, 2017

We do apologize for the confusion on your bill. Looks like we have updated your account, please let us know if there's anything else we can do to help.

Power Express on May 3rd, 2018

Bad experience
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I found it very difficult to sign up for new service. After filling out their forms and getting an e-mail saying I was all set up I later got a phone call saying they needed me to also send them a picture ID to confirm I was who I said I was. I told them that would take some effort on my part since I would need to go somewhere to get that done & they said 'too bad'. I cancelled my order!

Lee Schnell from Hitchcock, TX on December 7th, 2017

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service.

Power Express on May 3rd, 2018

YALL SO AWESOME
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LIT AF

Morgan from Houston, TX on December 4th, 2017

Thank you Morgan!!! We appreciate your kinda words!!!!

Power Express on May 3rd, 2018

A POOR JOB
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I have requested several things but never get them I get charges on my bill that I was never told about when signing up

James Askew from Plano, TX on December 4th, 2017
Cost savings
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The average cost per kilowatt used is significantly lower ( 40 to 50% ) compared to my previous electric service provider. This saving even includes the management fee for Energy Ogre to manage my service and get me the best electric service available.

Glen1942 from Richmond, TX on December 2nd, 2017
PE is A.O.K.
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Reliable power at a great price!

Bob The Lobster from Cypress, TX on December 2nd, 2017
Love it
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I love Power Express because it is hassle-free and saves me money. The service and value could not be better.

Love It from Carrollton, TX on December 2nd, 2017

We work hard to meet expectations like yours, and were happy to hear we hit the mark for you.

Power Express on May 22nd, 2018

So far, so good
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I have had Power Express at my new address for a few months now and everything seems fine. I am enjoying a lower bill and the website is very user friendly. It is easy to access my account and pay my bill.

TB from Houston, TX on December 1st, 2017
Can't post payments correctly
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Power Express is routinely making accounting errors in posting payments to the account, then tries to charge late fees for their error. After getting a manager on the the pone for 20 minutes the fix it, but it gets old fast.

Scott from Houston, TX on December 1st, 2017
Service
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I am very pleased with the instantaneous responses we get to any question.
Great job keep on keeping on

John S from Kingwood, TX on December 1st, 2017
So happy right now
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My neighbor referred me to your company after we compared our bills. Your company is going to save me so much money each month and that is amazing. But your customer service is beyond awesome. I was in customer service for almost 35 years and I thought it just didn't exist any more. Asia was so professional and helpful and explained everything in great detail. I could not be happier to be doing business with you. PLEASE don't change a thing!

Sharon Kennedy from Pasadena, TX on November 1st, 2017
Great Experence
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I must admit I was a bit nervous signing with PE as I've never heard of them. Because their customer service was so helping in identifying the best plan for my usage and the price was so great, I couldn't pass it up. So far, so good

Tnelso from Houston, TX on October 3rd, 2017
Power Express
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Change suppliers from Reliant to Power Express and love the $65 discount on usage, brings my bill down considerably.

Dennis from Waco, TX on October 1st, 2017
Undecided
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I choose my plan by the usage of kilowatts thinking I would save money over the Reliant bill. The first bill came two weeks after I signed up and was very high for two weeks usage so at this point I am not satisfied. I will probably eat the $150.00 early termination fee to get a better plan.

Dennis from Waco, TX on September 18th, 2017
Great Pricing
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Easy to enroll in the new plan. The chat feature allowed all my questions to be answered in real time.

Happy Customer from Houston, TX on September 8th, 2017
Awsome service during Harvey Recovery
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Everyone I communicated with was very helpful. This is even more impressive since Power-Express is in Houston where they are still dealing with the flooding from Hurricane Harvey.

Jim from Tyler, TX on September 6th, 2017
Overpricing
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I have only been with Power Express for 2 billing cycles but so far I have not received / seen the cost savings that I was promised when signing up with Power Express from my previous supplier Direct Energy

Kevin Redfern from Humble, TX on September 5th, 2017
Great customer service
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Called to set up auto pay. Got right through. Very helpful rep.

Will from Houston, TX on August 13th, 2017
Pretty great
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So far so good! Its very inexpensive and I mean its not like you need bells and whistles when getting electricity. This is a very inexpensive provide that I recommend to all!

Kye from Houston, TX on August 12th, 2017
Good people to work
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I will recomended

Jose from Cameron, TX on August 11th, 2017
Happy
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Good so far. Only had the service for one month

Kim from Houston, TX on August 6th, 2017
Unhappy with customer service
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I was told to email and fax documents over and over only to be informed they would not be sufficient. The last customer service representative I spoke to was very rude. She said to me, "I was just unhappy because I did not get approved for a deposit waiver". My husband does receive Medicare and is 66 years old. I would have been able to make the deposit in two payments. But the rudeness was unacceptable! I signed up with another company whose representatives knew how to treat their customers and I did not have to make any deposit because they offer complete waivers. I would not recommend ANYONE to your company!

Sherry from Mansfield, TX on July 31st, 2017
Have not received bill yet
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I have signed up for auto bill pay but have not received bill via email or mail yet. Have not received email yet to confirm payment made. Just concerned.

John Deacon from Spring, TX on July 28th, 2017
Excellent Customer Service!!!
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Power Express is one of the best companies that I have ever dealt with. They have given me awesome rates and their customer service is SUPERIOR!!!

Courtney from Houston, TX on July 28th, 2017
Good service and easy payment
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The online payment is easy and has no extra unexpected charges. The service is good, setup was super easy (all quickly done online), and our bill was lower than we estimated! $40 last month for a two bed/two bath apartment on the top floor in the summer (we keep the apartment on 75 when we are home and 80 when we are gone). Love the price and it's been super easy to manage.

NC from Stafford, TX on July 28th, 2017
Experience
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It was easy to order, however, there are quite a lot of types of promotion that made me a bit confused over which one to choose

Ailian from Richardson, TX on July 24th, 2017
Reaching Someone Live
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Hello,

We tried to confirm our online order request by calling this morning. Specifically we wanted to know how quickly we could get service activated. After 19 minutes of listening to your on-hold music I hung up. Poor customer service if you don't have enough people to answer phone calls from new prospective customers.

Matt McDonald from Flower Mound, TX on July 24th, 2017
Great Service
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Affordable, great customer service

Bret from Houston, TX on July 17th, 2017
Beware of FEES and SYSTEM lock outs. SYSTEM not user friendly.
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If you in error enter a wrong digit from debit card while paying online, but still get a confirmation number of a successful payment, it comes back three days later as nsf and you get your electric shut off. Takes 5 hours to turn back on in July. The next month you go to login to pay and you are locked out. Call number in bold print on bill to pay and get a recording that number is disconnected. Call the 877 number, that one is good. They tell me they can allow me access to my acct this this time but if I make a mistake again on the number entering, they can't help me and the "System" will lock me out of my acct for 12 MONTHS. NOT USER FRIENDLY. I have 10 more months to go and I am out of POWER EXPRESS!

Doug from Alvin, TX on July 17th, 2017
Great service and price
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As a new customer I am satisfied with my rates and sign-on experience. Thanks!!

Thomas Laird from Sugar Land, TX on July 16th, 2017
Account Improvement
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I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE.

Earlre from La Porte, TX on July 12th, 2017
You won't regret it!
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I did a lot of research before deciding on Power Express. They truly are the nexus of affordability, sustainability, and customer service!Customer service was the deal breaker for me because in the event that you have questions or problems (always a likely scenario), you want to actually SPEAK to a competent and friendly person who WANTS to help you. Power Express has this on LOCK!When I made my first call, Jason talked me through the entire process, everything from setup to billing to pricing over the 1000kWh mark. I asked about a few usage scenarios and was pleased to learn that the estimates were extremely affordable. When I got my first bill through the online portal/email system, I was thrilled to see that my bill was about $30 LESS than what I was expecting!PowerExpress has reduced my cost of living dramatically and demonstrated traditional Southern hospitality in the process!

Whitney Dawn from Dallas, TX on July 9th, 2017
Great experience
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Went online the power to choose. Had great prices. Called power express. The Representative was very knowledgeable, Great customer service. Was so far really accurate.

New Customer from Fort Worth, TX on July 7th, 2017
Great website and service
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As I shopped around for power companies for my new apartment I noticed Power Express had such a nice website that was easy to use and view projected costs compared to other power companies. Thanks!

T. Reed from Fort Worth, TX on July 4th, 2017
Easy & Competitive
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Sign-up was very easy, we could actually get a live person on the phone to answer questions. The real test will be upon renewal and whether or not Power Express can continue to be competitive. Renewal pricing is where many providers balk. We hope to be a long term customer. At this point of service, Power Express is customer service oriented and this is a surprise in today's world.

David & Tammy from Baytown, TX on June 28th, 2017
Very helpful and good prices.
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Very helpful and good prices.

Kevin G from Wylie, TX on June 28th, 2017
Overall good experience
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Easy (in theory) online registration and convenient chat with immediate response. The order form is very "picky" though and does not do a very good job of pointing out specific formatting issues. Had to push submit multiple times and that made me nervous with all my personal info on the form. Had to guess on formatting to get it right and it finally went through. The form required a street name below my billing address PO box number even though my billing and physical addresses are not related. The form also didn't like the periods in P.O. Box, after i deleted them the form submitted. But i had to hit submit a good 10 times. I did autopay so thinking all else will be smooth sailing from here on out...

Texas from Wallis, TX on June 26th, 2017
Switched to Power Express
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I just recently switched to Power Express, so I'm not able to rate the billing and account management. However, the online customer service was exceptional, and the CSR whom I spoke with was really informative in helping me choose to decide. From that experience, I rate Power Express's customer service excellent. We signed up for #smile24, which is very ideal for our usage. I wish they didn't have the $2 surcharge if we didn't do auto-payI hope that this rating will stay for the duration of their service provision.

Chuck B from Richmond, TX on June 21st, 2017
Easiest. Signup. EVER!!
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I called to discuss rates and promos and then signed up online (...while the rep waited patiently with me on the phone).I received an email confirmation immediately and service was switched automatically, INSTANTLY! SAME DAY!I can now easily access and update my account online the next day. WOW. PAIN-FREE. HASSLE-FREE SETUP AND IMMEDIATE SERVICE SWITCH.Power Express knocked it out the park, and their new customer promo was the most competitive rate to boot!Easiest. Signup. Ever.

Happy New Customer from Houston, TX on June 20th, 2017
A job well done.
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Power Express's employee's were very helpful, friendly, and professional. They continued these qualities even after I had enrolled with Power Express's.

Dillon Wade from Paris, TX on June 6th, 2017
Great company
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Super plan. No problems!

R G from Houston, TX on June 5th, 2017
Great rates!
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The agent was very friendly. Happy I chose them.

HTOWN from Houston, TX on May 12th, 2017