Power Express Customer Reviews
We've been collecting customer reviews for Power Express so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review
Quick!
No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions!
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5 Star Reviews
has 62 five star eviews.
Incredible rate
Just got our first bill from Power Express and couldn't believe the price. We live in our house for 30 years and never received bill so low. We are very happy with our electric company choice for the next 12 months.
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So easy!
I went on power to choose to pick a new plan and found power express. Right away I was contacted by somebody asking how they could help. In a few short minutes someone helped me choose the right plan for my family and I enrolled without any issues!
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Awsome service during Harvey Recovery
Everyone I communicated with was very helpful. This is even more impressive since Power-Express is in Houston where they are still dealing with the flooding from Hurricane Harvey.
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You won't regret it!
I did a lot of research before deciding on Power Express. They truly are the nexus of affordability, sustainability, and customer service!Customer service was the deal breaker for me because in the event that you have questions or problems (always a likely scenario), you want to actually SPEAK to a competent and friendly person who WANTS to help you. Power Express has this on LOCK!When I made my first call, Jason talked me through the entire process, everything from setup to billing to pricing over the 1000kWh mark. I asked about a few usage scenarios and was pleased to learn that the estimates were extremely affordable. When I got my first bill through the online portal/email system, I was thrilled to see that my bill was about $30 LESS than what I was expecting!PowerExpress has reduced my cost of living dramatically and demonstrated traditional Southern hospitality in the process!
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Great experience
Went online the power to choose. Had great prices. Called power express. The Representative was very knowledgeable, Great customer service. Was so far really accurate.
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4 Star Reviews
has 7 four star eviews.
Cost savings
The average cost per kilowatt used is significantly lower ( 40 to 50% ) compared to my previous electric service provider. This saving even includes the management fee for Energy Ogre to manage my service and get me the best electric service available.
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Shame about renewal plans
Electricity delivery and plan was great, the options for renewal or extension suck :(
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Too high
Misunderstood pricing due to no real clarity. Will not renew contract.
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3 Star Reviews
has 4 three star eviews.
Account Improvement
I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE.
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Second time is the charm
Called on 10/7 to switch service on 10/10. Two weeks later, no confirmation. Called back on 10/21 to check, no record of transaction from 10/7. Started the process over again and received immediate confirmation, customer service was very helpful.
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My experience with PE
I had great year with them, the rates were great, but when it came time for my contract to expire, I didn't as much as receive an email or a phone call offering extend my contract with a new plan or anything. I too decided not to bother them and got myself a new provider.
Customer service is inept.
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2 Star Reviews
has 2 two star eviews.
Do not go here
I signed up for a 2 year contract and had what is expected of an energy supplier at a good rate. However, when my contract was about to expire, I received a renewal offer that said my contract was due to expire at xx/xx/xxxx date and there would not be any early termination fees if I cancel within 14 days of this date. I chose not to renew with Power Express and canceled within the 14 days stated in the email. It turns out my contract went 15 days past the date in the email and I was charged $150.00 for early termination. I contacted them and received no response, and they sold my $150.00 past due to a collection agency before I even received a past due invoice. They will just screw you in the end!
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Beware of FEES and SYSTEM lock outs. SYSTEM not user friendly.
If you in error enter a wrong digit from debit card while paying online, but still get a confirmation number of a successful payment, it comes back three days later as nsf and you get your electric shut off. Takes 5 hours to turn back on in July. The next month you go to login to pay and you are locked out. Call number in bold print on bill to pay and get a recording that number is disconnected. Call the 877 number, that one is good. They tell me they can allow me access to my acct this this time but if I make a mistake again on the number entering, they can't help me and the "System" will lock me out of my acct for 12 MONTHS. NOT USER FRIENDLY.
I have 10 more months to go and I am out of POWER EXPRESS!
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1 Star Reviews
has 5 one star eviews.
Help
I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone.
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Poor customer service
Im still waiting to be able to access my account despite signing up almost 3 months ago.
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