Power Express Customer Reviews

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We recently transitioned from another provider after getting lied to when setting up a contract and then refusing to cancel that contract. Power Express took over and has been a pleasure to deal with.

So far, its been a pleasure to have Power Express as my providers

Just got our first bill from Power Express and couldn't believe the price. We live in our house for 30 years and never received bill so low. We are very happy with our electric company choice for the next 12 months.

No complaints so far.

1 month. So far so good

Their website is so easy. Payment is easy. Live person on the phone! Change of address is easy. Easy easy easy.

I just received my first months bill after being with txu for 10 years, and no joke my bill went from 260 a month to 98!!! We couldn't be more happy

Signing up was easy, pricing saved us money and customer service was very friendly when I had a question.

Excelente servicio

Electricity delivery and plan was great, the options for renewal or extension suck :(

Told friends, and they are interested in the rates. will check with me after I get a couple of bills.

Great price. Easy to sign up. I wish they would send me weekly emails on power usage.

It has been pretty awesome thus far!!!

I moved to Power express and comparing with my last year cost I saved 25%. Apart of that the service has been very good and just to change providers was almost very transparent for me.

My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty.

I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE.

I signed up for a 2 year contract and had what is expected of an energy supplier at a good rate. However, when my contract was about to expire, I received a renewal offer that said my contract was due to expire at xx/xx/xxxx date and there would not be any early termination fees if I cancel within 14 days of this date. I chose not to renew with Power Express and canceled within the 14 days stated in the email. It turns out my contract went 15 days past the date in the email and I was charged $150.00 for early termination. I contacted them and received no response, and they sold my $150.00 past due to a collection agency before I even received a past due invoice. They will just screw you in the end!

Following my initial ordering experience, which was terrific and that's why why I gave it 5 stars, everything went downhill from there. I signed up for automatic payment so that I wouldn't have to worry ever about being late. Following my initial order, the next thing I received was a notice that my service would be terminated due to non-payment. Obviously, I was furiated. I called and they said I hadn't paid, and that's why my service is going to be turned off. I explained that I arranged for automatic payment, she looked into it and said oh I see it here, never mind we won't turn off your power. Just the frustration of having to go through that was horrible as I always guard my credit rating. Therefore, I doubt I will sign up again or suggest anybody using this company.

I have requested several things but never get them I get charges on my bill that I was never told about when signing up

Power Express is routinely making accounting errors in posting payments to the account, then tries to charge late fees for their error.

I choose my plan by the usage of kilowatts thinking I would save money over the Reliant bill. The first bill came two weeks after I signed up and was very high for two weeks usage so at this point I am not satisfied. I will probably eat the $150.00 early termination fee to get a better plan.

I have only been with Power Express for 2 billing cycles but so far I have not received / seen the cost savings that I was promised when signing up with Power Express from my previous supplier Direct Energy

I have signed up for auto bill pay but have not received bill via email or mail yet. Have not received email yet to confirm payment made. Just concerned.

If you in error enter a wrong digit from debit card while paying online, but still get a confirmation number of a successful payment, it comes back three days later as nsf and you get your electric shut off. Takes 5 hours to turn back on in July. The next month you go to login to pay and you are locked out. Call number in bold print on bill to pay and get a recording that number is disconnected. Call the 877 number, that one is good. They tell me they can allow me access to my acct this this time but if I make a mistake again on the number entering, they can't help me and the "System" will lock me out of my acct for 12 MONTHS. NOT USER FRIENDLY.

I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone.

Why do I have to pay a $5 surcharge because I do not allow you access to my Bank Account???

I was told to email and fax documents over and over only to be informed they would not be sufficient. The last customer service representative I spoke to was very rude. She said to me, "I was just unhappy because I did not get approved for a deposit waiver". My husband does receive Medicare and is 66 years old. I would have been able to make the deposit in two payments. But the rudeness was unacceptable! I signed up with another company whose representatives knew how to treat their customers and I did not have to make any deposit because they offer complete waivers. I would not recommend ANYONE to your company!

Hello,