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About Andeler Power

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Andeler Corporation is headquarted in Lubbock , TX . They are a full-service REP (Retail Electric Provider), and have been servicing residential, commercial and multi-family properties in deregulated areas of Texas since 2002.

Texas Electricity Ratings Score:


( 2.2 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
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Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Andeler Power Customer Engagement

9   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Andeler Power



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9 Reviews and Replies for Andeler Power


Would NOT recommend
(1 / 5)

  I have had Andeler Power for some time now, and i actually just moved into my new house and had transferred my account to my new house, come to find out after 5 days that they actually put my service into someone elses property. Long story short, i am without power, and i will have to pay for the service at the address they put it under. Consider it a christmas gift, property who got free electricity for 5 days, cause i have no choice but to pay for it! :/

Null from Houston
November 10th, 2015

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No problems whatsoever
(3 / 5)

  I can't speak much about customer service as I've not had any dealings with them. I pay my bill online and have never had any problems with Andeler. My bills are lower than they've ever been in the past. I was originally with Abacus, so I've been with Andeler ever since they took over. I'm currently a happy and satisfied customer. :.)

LaTicia from Dallas
June 15th, 2014

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satisfied customer
(3.8 / 5)

  Ive had andeler for a year now they fast custoner service i like the way they worked with me when i couldnt pay my bill on they broke it down in three payments wich was very helpful to and so far its fair billing

Evelyn Vasquez from Pasadena
May 12th, 2014

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Unfair billing practices
(0 / 5)

  Andeler Power changes the due date each month that payment is supposed to be made. At first the due date was the 18th of the month. Then each subsequent month the due date is earlier and earlier. The month before last the bill was due on the 6th of the month, then last month the bill was due on the 5th of the month. I pay my bill with electronic fund transfer and ever though the bank sent the money on the 3rd of the month and my bank statement showed the money for the bill came out of my account on the 6th, the day the bill was due, Andeler Power still charged me a late fee of $23.34. I called the company but the lady refused to cancel the late charge although my bank statement shows they received payment in full. I think this is a dishonest company and I intend to switch providers.

Ann Ahrens from Azle
February 9th, 2014

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DO NOT RECOMMEND THIS COMPANY
(1.6 / 5)

  I had Apollo first, then Andeler took over. That's when the problems began. I forgot to pay my bill and had to pay $150 deposit to turn it back on, even though I've been with them 3 years. I do not have a home computer, so I have to call to make my payment. You are put on hold forever (if you can even get through). Sometimes, you get a recording that they will call you back. I've told them to call me back during set hours because I cannot answer my phone while working. They don't do it, so you have to call back again and play phone tag. Due to this, I could not get through the entire day to pay my bill, and my electricity was shut off the next day. Another $150 to get it back on. Needless to say, I am looking for another company to switch to. Their rates may be OK, but their customer service and "fees" are terrible.

Nancy Allen from Fort Worth
October 19th, 2013

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Things must have changed...
(0 / 5)

  I've had Andler for 18 months with no problems. Rates seem fair and customer service was fine. The only time I needed to use them was to help my neighbor get set up.

Steve Ponzer from Pearland
June 5th, 2013

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The Worst Customer Service Experience of My Entire Life
(0.5 / 5)

  Originally I signed on with Abacus and had a relatively good experience.
Around the time I was moving and scheduled my electricity to be turned off,
Abacus was being taken over by Andeler Power. All seemed well until I
received a couple of months of billing because my electric was never turned
off. Andeler seemed responsive to my call as if my story was a familiar one and
told me 'not to worry, it's being taken care of'. Five months later I receive a
collections notice for said bills. At this point Andeler insists that I prove I was
not living at the service location the entire time... They even acknowledged that
they had notes on my file with my disconnect date. I spent hours on the phone
with various women who were all rude and acted like I had done something
wrong. Finally the account was settled after they confirmed my move out date
with my old landlord ( who had a terrible Andeler experience of his own ).
Steer clear! They are the worst!

Neal from Galveston
August 24th, 2011

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Losing payments
(0 / 5)

  They have lost my payments or applied them to the wrong account. Charging 11 cents call today to see if there is anything that can be done, new contract, something. I get a responce of 10.5 cents for 12 months... and that is the best they can do... Stay away from this company.

Neil from Corpus Christi
July 20th, 2011

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ripoff
(0.7 / 5)

  since they took over my electric bill has gonna sky high

donna angevine from Dallas
February 5th, 2011

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Updated: 05-17-2018
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