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Reliant Customer Reviews

The best review categories for Reliant are their customer service, rated at 1.7 out of 5, and the order experience, rated at 1.6 of 5.

Reliant Rating

Texas Electricity Ratings Score:


( 3.9 / 5 )
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Rating Summary:

Community -
Communications -
Operations -
Products -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Community

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Communications

Operations

Operations measures a company's effectiveness at, well, keeping the lights on. This category measures how well a company does at going about their daily business. Can customers access their account online? Do they send their bills out on time and consistently? Are things as easy as possible on their customers? This category looks at those aspects of a company's effectiveness.

Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

546 Reviews and 235 Replies for Reliant


Solar panels warning

(5 / 5)

  If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Bcortes from Cypress
May 5th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant Responds May 12th, 2022

Reliant responded timely to my concerns. I am happy I renewed my contract with them. I will definitely recommend them.

Bcortes Replies May 12th, 2022
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Switched over

(5 / 5)

  I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

Joseph from Plano
February 13th, 2022

Thank you for the great feedback, Joseph. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

Reliant Responds February 14th, 2022
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You all SUCK

(5 / 5)

  How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES

loosers from Houston
October 21st, 2021

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Love them

(5 / 5)

  I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service.

Monicab from Houston
September 17th, 2021

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Asdisted with a verage billing plan ..excellent service from rep carlos 3-17-21

(5 / 5)

  Professional and knowledgeable help from reliant energy electric co .would highly recommend service

Average billing plans explanation from Weatherford
March 17th, 2021

Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.

Reliant Responds June 10th, 2021
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Good service great price

(5 / 5)

  Easy to deal with, fixed price eco friendly.

J from Tyler
February 20th, 2021

Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.

Reliant Responds June 10th, 2021
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Very happy to call back and ask only Ms. Swami from Reliant customer serv Rep.

(5 / 5)

  I am the Loyal customer. I called second time today after first call (the guy very dissapointed me). Second time I called and Ms. Swami answered to my call and she was very professional, nice, she answered to all my questions regarding my rate plan and my rewards. I am happy the Reliant company has such amazing people who has right professional etiquette to talk with customers. Thank you Ms. Swami- I would be happy if next time I will call the cust.serv.again to update my plan, so I will in the right place with right person like you to talk about new plan for continue with Reliant.

Zhanarina from Houston
January 15th, 2021

Thank you for the great feedback, Zhanarina. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

Reliant Responds January 19th, 2021
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The best

(5 / 5)

  I'm still indebted to the customer service representative Nathally who walked to my door courageously and convinced me to opt into reliant Energy. I don't regret signing up for this service. The best ever i have used

Pascal N. from Balch Springs
September 17th, 2020

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Educated sales service!

(5 / 5)

  So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision.
Claudia Martinez Pena

Anthony Trevino - Reliant Energy Rep from Burleson
July 6th, 2020

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Mrs Drama Queen

(5 / 5)

  Hi as you may guess yes I am Mrs Drama Queen. I just became a customer today and power was scheduled for turn on today. I thought when i was approved with 0 deposit it was a good day that it was my lucky day. NOT! First off it was not from Reliant all that had happened , had happened. I had been living with my In-Laws for the past 7 months , 5 days , 4 hours , 57 mins. , and 15 seconds. Yeah that bad. Anyway a house my Mother In-Law owned all of a sudden became ours. My husband and I's. I had to go through drama to get the people living there out. Finally I had to get them evected. So out they went. I am not sure exactly when but they were gone by the time I went by yesterday checking to see if it was cleared so I could starting moving. Well people when you move into a new place dont forget to check everything including the utilities if they were on or off. As far as I knew they were on that pay as you go electric. I had told them a few days before to shut everything down that I wouldn't carry them , so yesterday I assumed all was off. Today I called around for Power and up tell Reliant none of the others made any sense. Seriously! When I was approved and told my Power would be on today. I was excited. My husband he has serious seizures. Especially in hot mugging weather , which was what it was like today. My husband has what they call Grandma Seizures which is the worse of it's kind. And almost all of the time when he has one he ends up in the hospital , at times as long as a month. Anyway after a hour went by I got on my tablet , found Reliant signed up waited about a hour then got on my tablet again , going to Reliant's web page and the lady who helped me ( think her name was Sandra ) was calm , polite , and very helpful. She assured me that the power would be turned on. So after logging off I waited for almost 3/4 hours. You ever have the feeling of pure panic run through-out your body? I did! I was scared out of my mind. My husband usually is the only one who can calm me down. Well he was Pail as a ghost. That's when I started calling again. What they on the other line didn't know , ( the Reliant Customer Service Person ) was I couldnt drive my husband to the hospital , and my tablet refuses to let 911 calls go through. I didn't tell them this , honestly I didn't think it would matter to them. Then my phone decided to have a mind of its own it kept shutting down , and always just when I was about done. It did this about 4/5 times , each time I had ( at least I thought I did) to start over. They , in total I believe was three no four operators , all started out with getting me calm and I would tell them what was going on , never failing right on cue that's when my tablet decided to venture on it's own. It shut off. Well this went on until the 5 time and then I think Juan C. Is his name. He stopped me before I got first sentence out , he said no problem that he'd would read the notes or what not and he'd be right back. Minutes later he was confirming the questions and concerns i had expressed to the other Operators. He said no problem got it. Guess what , yeap my Tablet went blank
I wanted to scream , but instead I cried. That's when it happen !Bam! Power! The Power came on. Well my husband is good. He took a cold shower and rested. As the night winds down I remembered what JuanC had said right before being disconnected, he said no problem I got it. And I'll be dam he did just that. Now I on the other hand , Yes I am doing fine but after spending 4 hours on and off the phone , not knowing what I'd do if my husband had one of those moments , I am now off to the liquor store I think it's a good night for me and Mr. Patron to get to know each other. Thanks Reliant for being what all the other electric companies swear up and down to be , but aren't. That's honest , caring , helpful in times of need , a friend.
Well all at Reliant
( Especially the ones that had come to my rescue )
Stay safe , and Healthy
And Please..........
" Be Safe "
" Be Happy "
" Have Fun "
" Peace Out "
Sign: A Very Happy Customer
Lisa C.

Lisa Coppage from Robert Lee
May 26th, 2020

We are thrilled to hear that our customer service team was so helpful to you. Thank you for taking the time out of your day to leave us a review, Lisa. We are happy to provide great customer service and appreciate your business. We're always here if you need us.

Reliant Responds May 27th, 2020
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Excellent service

(5 / 5)

  The service is excellent, helpful staff and great experience

Vo from Houston
May 7th, 2020

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Better than my last 2 companies!

(5 / 5)

  We moved to our first home about 4 months ago (we were in an apartment before) and took the opportunity to try a new service. The agent I spoke to got us an amazing deal for first time homebuyers. He also got us in contact with their security side of the company who beat any quote that Vivant, ADT, and a lesser known company could offer. Anytime that I have had to call in regarding my account the agents have always been friendly and helpful. I used the chat service for the first time today, and it was also a great experience. I would definitely recommend Reliant.

KatoKat from Spring
December 12th, 2019

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CUSTOMER SERVICE

(5 / 5)

  Thanks to Billy Emp ID 09103506 our shop was able to get their electricty turned on a day in advance from the original schedule. Very professional and helpful. Went above and beyond " just " customer service. Thank you Billy !!

Angela Harris from Gainesville
October 16th, 2019

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Energy Company Change

(5 / 5)

  I signed up with a young man named Devin in Killeen,TX. Great presentation. Sounded too good to be true. Switched from Just Energy and am completely satisfied. Godsend for my financial well-being.

Frank Marichalar from Killeen
August 5th, 2019

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant Responds August 12th, 2019
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Best in Tx

(5 / 5)

  Two young men in Walmart approached me with information. Normally, would not have taken the time. The appeal was free nights. I work as a housekeeper. Get home @ 6 pm, turn AC down, do laundry, cook, shower. Literally, Reliant saved my bank account. Was paying between $2-300 per month on electricity. As a healthy senior, that was still a large amount of each months funds. Cant say enough about Reliant Energy, truly rescued a senior trying to survive. Now I am revived, cool and clean for the next day for unbelievably low cost! Not paid for this review, just so truly blessed by this company!

LaDonna Davis from Dallas
July 3rd, 2019

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant Responds July 15th, 2019
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Best Price, Great Service

(5 / 5)

  Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the following month. So far with the second month, there has been no increase. I also really like the monthly estimated cost and energy use notifications as well as the website itself, which is very good in my opinion.

Jerrell from Bedford
September 10th, 2018

Thanks for your feedback! We'll continue to do our best to provide affordable service to you and all our customers. Thank you for choosing Reliant!

Reliant Responds October 19th, 2018
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I love Reliant!

(5 / 5)

  Great customer service!

Susie from Irving
August 25th, 2018

We're so happy that our customer service agents were able to help you. Thank you for choosing Reliant!

Reliant Responds December 17th, 2018
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Great service!

(5 / 5)

  Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company!

Laura from Zapata
February 7th, 2018

Hi Laura - Thanks so much for the great feedback and for recommending us to loved ones. We appreciate your business!

Reliant Responds February 12th, 2018
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So glad this is what I chose

(5 / 5)

  After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me.

Mary S from Irving
January 16th, 2018

Hi Mary - Thank you for your feedback. We appreciate your business.

Reliant Responds February 1st, 2018
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Best energy service

(5 / 5)

  I love this energy company and the prices are reasonable

Bernadette from Dallas
September 21st, 2017

We love you back, Bernadette! Thanks for being our customer!

Reliant Responds November 16th, 2017
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Reliant Electricity Plans

Plan Company
Rating
Length Price House Size
(usage)
Conservation 12 plan
12 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Reliant Conservation 24 plan
24 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Reliant Basic Power 24 plan
24 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Reliant Basic Power 12 plan
12 months

per kWh
@ 1,000 kWh
analyze rate
EFL - more info
Reliant Flextra Credits 12 plan
12 months

per kWh
@ 1,000 kWh
EFL - more info




Example Bill
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