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About Dynowatt

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Dynowatt, was founded in 2002 in Texas as a retail electricity provider. They were purchased in 2007 by Accent Energy, an Ohio based company that offers electricity, natural gas, and green energy services to residential and commercial customers.

In addition to serving customers in Texas as Dynowatt, Accent Energy serves customers in California and New York. Dynowatt has re-branded to IGS Energy



Texas Electricity Ratings Score:


( 1.8 / 5 )
Our rating criteria
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.


Dynowatt Customer Engagement

74   Reviews

  Replies

Response Rate:
0.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Dynowatt



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74 Reviews and Replies for Dynowatt


Slammed my credit reports
(1 / 5)

  I have never used Dynowatt, never signed up for service with Dynowatt and have never paid Dynowatt. Yet there is a listing from Dynowatt, that they keep verifying on my credit reports. For $1,068.00 from 2011. I guess it's going to be small claims for us.

B Alford from Fort Worth
July 16th, 2017

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Never Had a Problem
(5 / 5)

  We've been with IGS/Dynowatt for almost 7 years now. Never had a problem, ALWAYS have had good experiences. Very good customer service. Flexible if you need a couple of extra days to pay. Always there if you have a question or problem. Had one experience when we lost power and Oncor gave us the run around about when the repairs would be made. Called IGS and they contacted Oncor on our behalf. Amazingly, there was a repair crew working on the transformer within a couple of hours. Rates are more than reasonable. Recommend to others all the time.

Everett Aikman from Fort Worth
October 15th, 2015

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Saved me $1500 a year
(5 / 5)

  The sales rep was very informative and friendly. He showed me not only the savings but showed me how to use less electricity. They delivered what they promised. Great company.

Wayne Mitchell from Plano
July 29th, 2015

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Good company
(4.2 / 5)

  I have never had a problem with them. They have been flexible when it comes to payments. Rates are good. I have never had a problem with them. Compared to Reliant and TXU (both of which have ripped me off), they are a very good company. They were recommended by our son. And we switched my father in law from Gexa to Dynowatt, and his bill went down. So I don't know what happened with these other peopleas far as issues with Dynowatt, but I will recommend them to anyone.

Ervin from Houston
September 9th, 2013

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Leaving soon, not going to renew.
(1.8 / 5)

  I have been satisfied with Dynawatt until recently. They have been purchased by IGS, and in spite of all the flowery "Welcome to IGS" propaganda, it is not going well. One of their most recent letters states, verbatim: " You will still be able to access your account to pay bills and view your billing history." Well folks, that statement is an outright LIE. I've been trying to pay my bill for a week now and it will not take. I refuse to hand my information over to a CSR in the Philippines, as much as I like the place, I dislike the fact this is apparently a quick take over and exploit operation. But the good news, fortunately, my fixed price plan expires in 33 days and I'm switching elsewhere!

Phil Dunlop from Hurst
September 8th, 2013

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Don't sign up with them, they are not worthy
(1 / 5)

  Been with them before, nice experience, so I came back to them, but something happened to them, they changed tactics, managements, or something, they promise, say one thing and do another now. Went under contract, that's how they get you. Can't wait to get out, should of read the reviews first. Just a warning, read reviews and try another, they're are so many these days.

Anybody from Anywhere
August 27th, 2013

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Easy to sign up, but you're hosed when you leave
(1.6 / 5)

  I've been with Dynowatt for 2 years but finally decided to switch because the 6 month plan rates kept getting higher and higher and I found a cheaper alternative. I paid my January bill on 1/29...and it was due on 2/14. The amount was $159. I just checked online to make sure the payment was received and posted and noticed they revised my bill to $205.24 and do NOT show the payment as having been received. After checking my bank account I see that they did, in fact, receive the payment since they drafted it out of the account, but I suspect they've gotten the notification that I am switching carriers since my plan expires in 4 days and I have chosen not to renew with them. I haven't had a chance to call them yet because I just realized this today (a Sunday) and their customer service hours are Monday - Friday 8am - 6pm...but I don't even have to sit on hold for an hour or get hung up on 3 or 4 times to know that I think I'm about to get screwed when I can actually call them in the morning. To be sure, my contract expires on 2/23 and I set my new carrier up to start on the same day, so there is no way I'm liable for an early termination fee. I give them 4 light bulbs for getting service set up because it was so easy, but 1 light bulb for the rest because their actions seem shady and suspect to me.

Mike G from Houston
February 17th, 2013

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Horrible comming and
(1.6 / 5)

  Was an on-time paying customer for a year. The next year they raised their rates outside of competition so we switched. We paid our last bill, or at least what we were told was our last bill. Two months later we got a letter from a collection agency. Dynowatt never sent a bill via mail, email, or even a phone call. We were told that since it was all electronic we should have checked our account online but the account had been closed so HOW THE F**K DO I CHECK IT? Do not commit anything to this company. They have a way of getting you in the end if you leave.

Jason WIlson from Corpus Christi
November 16th, 2012

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Great Customer Service
(4.6 / 5)

  I have been extremely pleased with my 3 years of service with Dynowatt. Their customer service has been perfect from phone to on-line chat - very friendly and always helpful but most of all extremely easy to reach. Their rates have been very competitive up until this year and unfortunately I think I may switch since they are a full cent or more a kwh higher than other plans with highly rated providers.

Lynnelle from Dallas
November 12th, 2012

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Company sucks
(1.6 / 5)

  Often had only 9 days to pay after receiving bill. There is a separate fee for everything including paying on line or by telephone There is a fee to tell you that you are late and 2 days later a late fee. This company is a rip-off and not recommended to anyone.

Arthur Tuttlebee from Rockport
October 9th, 2012

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Very Dissatisfied!!!
(1.4 / 5)

  I'm very disgusted with this company's customer service. A representative called me at home, being very polite, of course, to get my business. Of course they did. There came a time when I needed an extension to pay my bill.The person on the phone was rude and I was told that they would have to review my account and call me back. I had been with them a year without any problem. I tried to switch over, but did not, then it was too late. Regretfully, I'm still with them another year. I would not recommend this company to anyone. I can't even pay my bill at the local store where they take utility bills. Thank GOD for my computer.

Linda Campbell from Fresno
June 28th, 2012

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Caring for Customers - NOT!
(0.4 / 5)

  I phoned 3 months before our contract was to expire...we had been with Dynowatt for 3 or more years. I asked if we could go ahead and renew early for a lower rate since my husband and I were both out of work..."No, that will cost the monthly penalty times 3". They did email back and say I had the option to apply for assistance...I said my option was PowerToChoose.com and set the thermostat higher. I did both! Look at the ratings here and find out who's won the JD Powers award for Customer Service for the past 2 years...that's the option I chose.

Mary from Houston
June 20th, 2012

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Internet Limited, Inadequate Customer Service
(2.2 / 5)

  I got on line in an effort to have my electricity service moved to a new apartment. First thing, I mentioned was that I wanted to move my service, as I have been pretty pleased with Dynowatt after a miserable experience with TXU. Buenavida, the agent that I chatted with, made me go through all the security checks, and then told me I would have to call to make the change.

It was 5:23 when I placed the call and was told to keep holding and the next available would be with me in a minute. The message was repeated over and over, ad nauseum. At 5:45, the message was replaced by a sound similat to that made by a tape recorder when it is rewinding. I never got to take care of my business.

I was going to transfer Dynowatt from my old apartment to my new, but considering the cavalier treatment, I think I will shop around. .

John O'Donnell from Lewisville
June 5th, 2012

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Got Slammed in August with $.26 per kwa
(0.6 / 5)

  I have been with Dynowatt for nearly 8 years on a variable plan. My electric bills averaged less than $200 per month. Even in the hottest summer months only rarely did the bill exceed $200. In August of 2011, I received a bill for $660. It was shocking that they raised my rate to over $.26 per KWA. I do not recommend Dynawatt!

Mark from Tomball
April 13th, 2012

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Never again!!
(1.4 / 5)

  Everything was great until my plan expired on the warmest month of summer. Dynowatt TRIPLED my rate! When I called, they were rude and took a 'tough luck' attitude.

Buyer BEWARE.

Tyler from Aransas Pass
April 7th, 2012

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Bad customer service
(1.2 / 5)

  I paid my bill by check, but received a cutoff notice even though they had
cashed my check. Didn't beleve me, charge a late payment fee until i sent
them a copy of my check by fax which costed me $2.00. No apology no
nothing, but bad customer service. This is the 3rd time with them in less
than a year. They told me to allow 7 -10 business days to process my
check, but it took them 12 business days and when I called they couldn't
find my payment. Did not know what electronic transfer was so I would
never recommend this company to anyone. I plan on sharing my story
with all our park residents(1000) so they can't be taken as I was.

Terry from Weslaco
March 6th, 2012

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Buyer beware!
(1.5 / 5)

  Enticing introductory rates but they tripled my rate on the first bill after the plan expired. How would you like seeing your bill at a $.24/kwh? Dynowatt is crooked and offered NO apology for their outrageous rate hike. I am no longer using Dyno-scam electric.

Tyler Woods from South
November 28th, 2011

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ridiculous rate increase
(0.5 / 5)

  After only 2 weeks of promotional rate of .08/kWh I received my August/September bill and I couldn't believe my eyes. The rate has increased 231% to .185/kWh! Ridiculous! I stayed on hold for almost an hour before I could speak to a customer service representative. She was no help at all and refused to adjust the bill, even though I had signed for a 6 month fixed rate plan. I wish I had read those other reviews before I signed with Dynowatt. I would never recommend Dynowatt to others.

Anonymous
October 5th, 2011

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A Nightmare to work with
(0 / 5)

  We have been dynowatt customers for more than a year. We were initially drawn to the rate plan and the renewable energy provided. Of course, during the hottest month in 20 years, our rate went from $.09-something to $.20-something per kWh. I have logged more than 6 hours in the past three weeks attempting to make an arrangement. I've been told, "sorry the office is closed, can you call back tomorrow" and "I'm sorry you were told that. I cannot help you" in addition to some other not-sympathetic phrases that sound like a person reading from a script.
On the other hand, I have had two chat operators who at least appear to be empathic.
Currently I have a call into corporate - the "operator"; called me back and apologized profusely for the trouble (long waits, mixed messages) I've had. She said she would have my account reviewed and call me back.
I'll comment again if anything good comes out of this.

Miles' Mom from Dallas
October 3rd, 2011

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from 13.8 cents to 26.5 in one month
(0.4 / 5)

  What Dynowatt did last month is outrageous.
Doubling the cost per Kwh is robbery.
I would recommend anyone having the same issue
to file a complaint with the PUC.


Thanks

Virgilio from Houston
September 25th, 2011

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Updated: 05-17-2018
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