Dynowatt -- Our Profile Analysis

I have had Dynowatt for a year now- I have been happy with the price of the plan. They also didnt require a deposit when others wanted a really big down payment. My bill was low in the summer but kinda high in the winter.

I chose these guys because they were the cheapest around. I made the mistake, however, of signing up for automatic payment with these guys and they proceeded to charge my bill 3 times over in one month. And then I couldn't reach a service rep to talk about it. They eventually fixed it without me talking to anybody, but still come on. Their rate also didn't exactly stay low - so I switched out of them pretty quickly.

Spoke with service rep. Told me that if rates went lower that Dynowatt would automatically lower my rate. Did not happen still paying .16 per. Kw. Keep changing due dates after stating due date would be set by me!! As we only have two pay days per month I think they are try to cause me to be late paying.Will not use them ever again!!!

I attempted to setup service through Dynowatt and everything seemed to go well, however, I received a call the night that my service was supposed to be connected to inform me that something was incorrect with my order (I don't believe this was my fault in any way) and that they would have to reschedule. Not only would they have to reschedule, but in order to give me service as early as possible, they were going to charge me a "priority" fee up to $100. I declined and decided to go with another company.

In addition to the poor service, the lady on the phone did not speak English very well and was also very rude.

Overall, I would not recommend this company.

i signed up awhile back for a fixed rate plan with Dynowatt. Rates have started getting cheaper and my bill is pretty high so i called them to see what i could do. they told me my only option is to renew with them for 24 months at a price that is 30% higher than the current 12 month market rate. Its actually cheaper for me to pay their $150 cancellation fee and sign up elsewhere - i'll be saving money in month 3. I tried to work with them in good faith but they dont seem to understand or care. Goodbye Dynowatt!

Never recieved a statement although they insisted they sent them. Reverified my address. Still no statements. Customer service was hard to keep on the phone. If you pressure them any, they just hang up. Dynowatt and Accent Energy are a really pathetic excuse for a public utility co. In three months I recieved 2 notices for disconnect due to late payment. Although they connot seem to get a statement out, they are very quick to threten disconnect. I say run them out of Texas.

Dynowatt has HORRIBLE customer service. I chose them for their price, but you get what you pay for. I accidentally mispaid them by about $40 and with NO notice, shut my power off because it wasnt paid in full!!!! We have a 2 year old and it was a nightmare because at 5pm, they couldn't/wouldn't turn it back on for 24-48 hrs. We had to pay for a hotel and all the food in our fridge and freezer needed to be thrown out and replaced. We called to complain and the gentleman barely spoke english and had HORRIBLE customer service skills. Trust me I work for AT&T and know good customer service. I will now gladly pay the $150 to get out of my contract early. DO NOT GET DYNOWATT!!!!!!

Just got two statements instead of one this
month. Bill was $872 where last month was $183.
Called customer service and was on hold for an
hour. Rep had a strong Indian accent which was
very difficult to understand.

Said they made a mistake last month and I owe
the larger amount. Didn't seem to give a damn
that arbitrary billing like that wrecks the
household budget. Also charged a higher than
published rate (I should have gotten their
lower published month to month rate since my
contract was finished the month before).

They had no solution except to offer to put me
back on their higher monthly fixed rate. Bad
enough that they screwed up my bill, but to
make me wait an hour to talk to them and then
give me a worthless service rep that is all but
unintelligible adds insult to injury - Good bye
Dynowatt, you suck!

Dynowatt will get you in on one low rate then change to a very high rate that Dynowatt did NOT advertized on the Texas Choice selection on the Internet. It is illegal since the rate is not advertized and even if it is variable but Dynowatt MUST adhere to the rate that it advertized as the current available rate OFFERED.

This company is not bad if you never have to
contact customer service. If you do, you'll
encounter foreigners that have no concern for
your situation nor workaround other than the
lines in front of them. I had to call on
several occasions to have late fees reversed
because the check cleared on the due date. They
had a hard time understanding this. Once they
refused to alter a disconnect scheduling
mistake when we were moving. It wasn't part of
their script, so they didn't and wouldn't
handle it. They are an awful horrible company.

Had a few run ins with their billing and customer service department. One time, my electricity provider randomly got switched to another company (not Dynowatt's fault - just a mix up in addresses) but Dynowatt as my provider on contract was responsible for fixing it and they didn't. I had to beg Oncor to help. It took 4 weeks and lots of phone calls but we finally got it fixed - no thanks to Dynowatt (would have thought they wanted my business, guess not). The second was they didn't correctly apply our payment so we got a termination of service letter, even though we paid and they deposited the check on time. We had to fax them a copy of the cleared check to prove that they had our money. This is basic business practices.

I switched electrics company's due to the fact that their prices were higher than the competitor. When I moved to Houston I knew nothing about all the Electric companies and paid $350 deposit that was refundable after a year. I switched users after a year and waited a month for my deposit it never came. I called them and asked and they said I had to request it back in order to get it back! I was furious so I put in the request and they said 4-6 weeks. At that point I was even madder! They then said they would mail it out and I should have it 5-7 business days. I After the 7 days I called and they said it is on it way it had been 2 weeks and I still have not received it! So basically they are stealing $350 from me but had no problem collecting my payments that were on time every month!

Customer service is very poor. They canceled my service and charged me a cancellation charge when it was my next door neighbor who had changed companies. It has been 4 months and I still haven't gotten a refund for the charges.
Go someplace else and don't waste your time with this company.

Unhelpful customer service people give nothing but double speak. Cannot get a straight answer from a phone representative on what my plan actually costs and it was NOT available from my login page. I got popped off the fixed rate plan for a month that was 8 cents a kwh and my rate jumped to 13 cents a kwh!!!!! This is the highest rate for Jan I saw STATEWIDE. My bill was $1000!!!! I can't run away fast enough.

Variable rate went up 100% after going up 25% the previous month, without warning. Consolation was unacceptable. Changed providers immediately.

In one month, went from 11.1 to 21.1 cents per kilowatt hour. Spoke to two different customer service but both read from what sound like a standard script telling me the basics of variable rates. Offered me a "retro rate" for a fixed plan with a partial refund on last month's enormous bill but the simple fact is that I would pay it all back during the term of the retro rate plan (that is 63% higher than their online fixed rate). Seemingly no latitude to keep a customer. Goodbye (to a chunk of change and) Dynowatt.

After researching electric companies in Texas we settled on DynoWatt. The
first month variable rate bill was amazingly .071 per KwH; however, the
very next month the rate went to .262 per KwH. This has to be impossible,
a .191 per KwH increase would have netted tremendous losses to
DynoWatt since they would be responsible for the difference in pricing.

I believe when a customer signs up for a variable rate plan they price
gouge to force you to consider a secure rate plan thereby locking in
earnings for a year. It would be easier to review gains and losses once
they have the majority of their customers on a secure rate plan. After
locking into a contract I wanted to switch providers, since I had not yet
entered into my secure rate plan. It would have cost $300...UGH!!

The chat operator was useless in assisting me and just repeated the same
answers over and over as if she had them copied ready for pasting

Enticing introductory rates but they tripled my rate on the first bill after the plan expired. How would you like seeing your bill at a $.24/kwh? Dynowatt is crooked and offered NO apology for their outrageous rate hike. I am no longer using Dyno-scam electric.

I paid my bill by check, but received a cutoff notice even though they had
cashed my check. Didn't beleve me, charge a late payment fee until i sent
them a copy of my check by fax which costed me $2.00. No apology no
nothing, but bad customer service. This is the 3rd time with them in less
than a year. They told me to allow 7 -10 business days to process my
check, but it took them 12 business days and when I called they couldn't
find my payment. Did not know what electronic transfer was so I would
never recommend this company to anyone. I plan on sharing my story
with all our park residents(1000) so they can't be taken as I was.

Everything was great until my plan expired on the warmest month of summer. Dynowatt TRIPLED my rate! When I called, they were rude and took a 'tough luck' attitude.

Buyer BEWARE.

I'm very disgusted with this company's customer service. A representative called me at home, being very polite, of course, to get my business. Of course they did. There came a time when I needed an extension to pay my bill.The person on the phone was rude and I was told that they would have to review my account and call me back. I had been with them a year without any problem. I tried to switch over, but did not, then it was too late. Regretfully, I'm still with them another year. I would not recommend this company to anyone. I can't even pay my bill at the local store where they take utility bills. Thank GOD for my computer.

Often had only 9 days to pay after receiving bill. There is a separate fee for everything including paying on line or by telephone There is a fee to tell you that you are late and 2 days later a late fee. This company is a rip-off and not recommended to anyone.

Was an on-time paying customer for a year. The next year they raised their rates outside of competition so we switched. We paid our last bill, or at least what we were told was our last bill. Two months later we got a letter from a collection agency. Dynowatt never sent a bill via mail, email, or even a phone call. We were told that since it was all electronic we should have checked our account online but the account had been closed so HOW THE F**K DO I CHECK IT? Do not commit anything to this company. They have a way of getting you in the end if you leave.

I've been with Dynowatt for 2 years but finally decided to switch because the 6 month plan rates kept getting higher and higher and I found a cheaper alternative. I paid my January bill on 1/29...and it was due on 2/14. The amount was $159. I just checked online to make sure the payment was received and posted and noticed they revised my bill to $205.24 and do NOT show the payment as having been received. After checking my bank account I see that they did, in fact, receive the payment since they drafted it out of the account, but I suspect they've gotten the notification that I am switching carriers since my plan expires in 4 days and I have chosen not to renew with them. I haven't had a chance to call them yet because I just realized this today (a Sunday) and their customer service hours are Monday - Friday 8am - 6pm...but I don't even have to sit on hold for an hour or get hung up on 3 or 4 times to know that I think I'm about to get screwed when I can actually call them in the morning. To be sure, my contract expires on 2/23 and I set my new carrier up to start on the same day, so there is no way I'm liable for an early termination fee. I give them 4 light bulbs for getting service set up because it was so easy, but 1 light bulb for the rest because their actions seem shady and suspect to me.

Been with them before, nice experience, so I came back to them, but something happened to them, they changed tactics, managements, or something, they promise, say one thing and do another now. Went under contract, that's how they get you. Can't wait to get out, should of read the reviews first. Just a warning, read reviews and try another, they're are so many these days.

I have been satisfied with Dynawatt until recently. They have been purchased by IGS, and in spite of all the flowery "Welcome to IGS" propaganda, it is not going well. One of their most recent letters states, verbatim: " You will still be able to access your account to pay bills and view your billing history." Well folks, that statement is an outright LIE. I've been trying to pay my bill for a week now and it will not take. I refuse to hand my information over to a CSR in the Philippines, as much as I like the place, I dislike the fact this is apparently a quick take over and exploit operation. But the good news, fortunately, my fixed price plan expires in 33 days and I'm switching elsewhere!