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Gateway Energy Services was founded in 1997 in New York to sell natural gas. In 199 they expanded their coverage to retail electricity and natural gas in both New York and New Jersey. They expanded to provide electricity and/or natural gas to residential and commercial customers in 26 deregulated markets across Pennsylvania, Kentucky, New York, New Jersey, Texas, Ohio, Maryland, Virginia, the District of Columbia and Ontario, Canada. In 2011 Gateway Energy Services was purchased by Direct Energy.

Direct Energy is the largest competitive retailer of energy and related services in North America. With operations across Canada, Texas and the north-eastern United States, Direct Energy delivers $8 billion of energy and related services to over five million residential and commercial customers. They operate generation assets, as well as retail electricity services in multiple states across the US.

Direct Energy is a member of Centrica, group of companies provides energy and other services with more than 32 million customer relationships.



Our Grading of Gateway Energy Services

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Gateway Energy Services Plan Summary

Gateway Energy Services does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Gexa Energy and TriEagle Energy instead.

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Customer Reviews of Gateway Energy Services

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Most Recent Gateway Energy Services Reviews  


Lowest price in Oncor!
Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer! J. Provost from Dallas




4-5 Star Reviews: 1 (14%)



Lowest price in Oncor!

Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!

J. Provost from Texas
May 29th, 2009

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3-4 Star Reviews: 2 (29%)



Review for Gateway

I've been with Gateway for awhile now and Its been good so far when it comes to providing gas and all these type of products. Im hoping I can be with them in the future since it is affordable compared to other companies and I am quite in a budget.

calltin from New York
March 15th, 2017

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No 2-3 star reviews have been posted or approved yet

1-2 Star Reviews: 5 (71%)



Outraged

My gas bill with the gas company I have had for 45 years was ridiculously high. I called my gas company as to why my bill is so high, come to find out I supposingly signed up with Gateway Energy Service. I did not sign up with Gateway Energy Service and I want Gateway Energy Service to take off of their account. When I get my March bill if I still on Gateway Energy Service I will contact Better Business and my attorney. This FRAUD.

Pat from New Jersey
February 23rd, 2021

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Gateway Energy Services News  


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Gateway Energy Services FAQs  


Where can I order Gateway Energy Services electricity?


Gateway Energy Services does not have any electricity plans

Where can I order Gateway Energy Services natural gas?


Gateway Energy Services does not have any natural gas plans

What do customers think about Gateway Energy Services?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Gateway Energy Services customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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