TriEagle Energy Company Reviews
We've been collecting customer reviews for TriEagle Energy so you can get the inside scoop on what it's like to be a customer.
Compare TriEagle Energy Energy Plans
Featured Review for TriEagle Energy
Electricity Plans for TriEagle Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Sure Value 12 | 12/months | 12.9¢/kWh |
| Sure Value 24 | 24/months | 13.5¢/kWh |
| Sure Value 36 | 36/months | 13.5¢/kWh |
| Savvy Value 12 | 12/months | 14.7¢/kWh |
| Simple Savings 12 | 12/months | 14.8¢/kWh |
| Simple Savings 24 | 24/months | 15.2¢/kWh |
| Simple Savings 36 | 36/months | 15.2¢/kWh |
| Savvy Value 24 | 24/months | 15.3¢/kWh |
| Savvy Value 36 | 36/months | 15.3¢/kWh |
| Simple Green 12 | 12/months | 15.8¢/kWh |
| Simple Green 24 | 24/months | 16.2¢/kWh |
| Simple Green 36 | 36/months | 16.2¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Sure Value 12 | 12/months | 14.5¢/kWh |
| Sure Value 24 | 24/months | 14.9¢/kWh |
| Sure Value 36 | 36/months | 14.9¢/kWh |
| Savvy Value 12 | 12/months | 15.7¢/kWh |
| Simple Savings 12 | 12/months | 15.8¢/kWh |
| Simple Green 12 | 12/months | 16.2¢/kWh |
| Simple Savings 24 | 24/months | 16.2¢/kWh |
| Simple Savings 36 | 36/months | 16.2¢/kWh |
| Savvy Value 24 | 24/months | 16.3¢/kWh |
| Savvy Value 36 | 36/months | 16.3¢/kWh |
| Simple Green 24 | 24/months | 16.8¢/kWh |
| Simple Green 36 | 36/months | 16.8¢/kWh |
Lubbock - LPL Service Area Plans
Best TriEagle Energy Plans as reviewed by Texas Electricity Ratings
Looking for more? Compare all available Plans
TriEagle Energy Rating and Review Summary
There are 6 total reviews for TriEagle Energy, with an average rating of 2.5/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| TriEagle Energy | 2.5/5 | 6 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 1 4 star reviews | |
| 1 3 star reviews | |
| 2 2 star reviews | |
| 2 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
|
| Customer Service |
|
| Account Management |
|
| Likely to Recommend |
|
Recent 5 Star Reviews
Recent 4 Star Reviews
Best electric company that I have ever been with!!
The switch from my old company was fast and customer care is excellent! They explain your questions in depth so I could understand perfectly! I will be a loyal customer!
Recent 3 Star Reviews
Indifferent
I was with company 3 years. Service was great. Price was under 10 cents per kilwat. Then they raised to over 13. I had paid more in so when I declined offer to stay. I wanted extra I paid in 48.43 I've been trying for three months They keep sending to another address like their scamming their own company. It's happened 2.
Recent 2 Star Reviews
Use 4change energy instead
Ive been a customer of Tri Eagle Energy for 4.5 years (no deposit required). My bill has been on auto pay the whole time. We owned a duplex (lived in one side rented the other). Tenant left and I need electricity to clean. Tri Eagle charged me a 250 deposit to have electricity to have electricity for a week. Last month we had to evict a tenant. I called Tri Eagle again, they wanted a tenants lease and wanted pictures of my license and social security card. Called 4change Energy, they got my electric right away. Then we sold the property. Called Tri Eagle to disconnect service, was told it would be the next day for disconnection and never sent me a confirmation for disconnection. Called 4change energy, they disconnected service right away and sent me my final bill immediately. I waited 3 days and called Tri Eagle , then they finally told me that service was disconnected and emailed me a final bill. Please take my advice and dont use Tri Eagle and go with 4 change energy.
Received email disconnect notice.
I always pay my electric bill the day I receive it or the next day.
Trieagle sent me an email notice to disconnect my electric for non payment.
Customer service told me I still have time to pay before they shut it off. I told her I already paid and sent her my banks confirmation number. They still have not credited my account. I am under contract with them until April 2025. I highly recommend you don't use this electric provider. This is a nightmare.
Recent 1 Star Reviews
Don't pick TriEagle!! They are a scam!!!
I had a horrible experience with them. I had service at my primary residence and when adding a second location I was charged a deposit of $395 when they specifically told me I was not. I then canceled both locations and went to another provider but somehow they did not allow the switch and kept charging at at the second location where they charged me the deposit. They are an energy scam.
Poor procedures, poor customer service, system doesn't work
I called Trieagle while shopping for electric service in Pflugerville, Texas. I liked their rates and tried to sign up.
I was told that my information didn't come up in the system, so I had to send a copy of my Texas ID and social security card. I wasn't told, for instance, if I had to send both sides of each card - and didn't. I was told that in two business days, plus Saturday and Sunday, I would "receive an answer", but not an answer to what. The CSR, who was the 3rd I had gotten in as many calls and came the closest to able to speak English, simply kept repeating it. Answer to they verified me, answer to I could get electric service?
Since I've never run into unable to find me in the system when applying for anything, I also tried, twice, to apply for service online. Both times it said "a problem at our end" prevented submitting it and I must call customer service. When I called customer service Monday morning, I learned they couldn't FIND the application I submitted with a CSR on Friday OR the one I tried to submit online, specifically because it never got submitted in the first place. I was told they got the same error when they tried to submit anyone's applications and not only mine.
In other words, their own technology doesn't work, and it failed to work too long and too broadly for the company itself to be any good. If it were temporary, they should have said up front that their system was down and it should have been fixed by the time I called back on Monday.
I was also told I would have to submit my social security card and driver's license over again to a different address to qualify for the senior citizen waiver of the security deposit, after my "answer" came back for another two days. The landlord required me to have the service scheduled to turn on and provide my account number before I could sign the lease at the start of my rental term, just 1 week after I first applied for service.
I wrote complaining to the president and CEO of Vistra Corp, which owns TriEagle, telling him why I was going with a different company. Usually such a letter atleast reaches the executive office. He never even got my letter. A customer service person pretending to work in his office called me a week after I actually moved into my new place to argue with me. That was the section of the customer service office that claims to be in the president's office.
I ended up with Green Mountain Energy, and the signup was simple and straightforward. I had to submit my ID just once, only my driver's license, to prove my age, to get the senior citizen waiver of my security deposit, and I was specifically told to submit both sides. My application was approved and I had my account number, which is what the landlord required, and I only had to wait on the fate of my security deposit.
It should NEVER take more than one day to get the electricity turned on, except pending the payment of a security deposit. The customer service people at Trieagle were in an overseas call center, their English was poor, their system didn't work for multiple days, and they were unprofessional.
I was forced to rate billing and plans. I didn't end up with Trieagle so never got a bill. Their plans looked good on paper but I didn't end up signing up for one.
All Reviews By Date
Don't pick TriEagle!! They are a scam!!!
I had a horrible experience with them. I had service at my primary residence and when adding a second location I was charged a deposit of $395 when they specifically told me I was not. I then canceled both locations and went to another provider but somehow they did not allow the switch and kept charging at at the second location where they charged me the deposit. They are an energy scam.
Poor procedures, poor customer service, system doesn't work
I called Trieagle while shopping for electric service in Pflugerville, Texas. I liked their rates and tried to sign up.
I was told that my information didn't come up in the system, so I had to send a copy of my Texas ID and social security card. I wasn't told, for instance, if I had to send both sides of each card - and didn't. I was told that in two business days, plus Saturday and Sunday, I would "receive an answer", but not an answer to what. The CSR, who was the 3rd I had gotten in as many calls and came the closest to able to speak English, simply kept repeating it. Answer to they verified me, answer to I could get electric service?
Since I've never run into unable to find me in the system when applying for anything, I also tried, twice, to apply for service online. Both times it said "a problem at our end" prevented submitting it and I must call customer service. When I called customer service Monday morning, I learned they couldn't FIND the application I submitted with a CSR on Friday OR the one I tried to submit online, specifically because it never got submitted in the first place. I was told they got the same error when they tried to submit anyone's applications and not only mine.
In other words, their own technology doesn't work, and it failed to work too long and too broadly for the company itself to be any good. If it were temporary, they should have said up front that their system was down and it should have been fixed by the time I called back on Monday.
I was also told I would have to submit my social security card and driver's license over again to a different address to qualify for the senior citizen waiver of the security deposit, after my "answer" came back for another two days. The landlord required me to have the service scheduled to turn on and provide my account number before I could sign the lease at the start of my rental term, just 1 week after I first applied for service.
I wrote complaining to the president and CEO of Vistra Corp, which owns TriEagle, telling him why I was going with a different company. Usually such a letter atleast reaches the executive office. He never even got my letter. A customer service person pretending to work in his office called me a week after I actually moved into my new place to argue with me. That was the section of the customer service office that claims to be in the president's office.
I ended up with Green Mountain Energy, and the signup was simple and straightforward. I had to submit my ID just once, only my driver's license, to prove my age, to get the senior citizen waiver of my security deposit, and I was specifically told to submit both sides. My application was approved and I had my account number, which is what the landlord required, and I only had to wait on the fate of my security deposit.
It should NEVER take more than one day to get the electricity turned on, except pending the payment of a security deposit. The customer service people at Trieagle were in an overseas call center, their English was poor, their system didn't work for multiple days, and they were unprofessional.
I was forced to rate billing and plans. I didn't end up with Trieagle so never got a bill. Their plans looked good on paper but I didn't end up signing up for one.
Use 4change energy instead
Ive been a customer of Tri Eagle Energy for 4.5 years (no deposit required). My bill has been on auto pay the whole time. We owned a duplex (lived in one side rented the other). Tenant left and I need electricity to clean. Tri Eagle charged me a 250 deposit to have electricity to have electricity for a week. Last month we had to evict a tenant. I called Tri Eagle again, they wanted a tenants lease and wanted pictures of my license and social security card. Called 4change Energy, they got my electric right away. Then we sold the property. Called Tri Eagle to disconnect service, was told it would be the next day for disconnection and never sent me a confirmation for disconnection. Called 4change energy, they disconnected service right away and sent me my final bill immediately. I waited 3 days and called Tri Eagle , then they finally told me that service was disconnected and emailed me a final bill. Please take my advice and dont use Tri Eagle and go with 4 change energy.
Received email disconnect notice.
I always pay my electric bill the day I receive it or the next day.
Trieagle sent me an email notice to disconnect my electric for non payment.
Customer service told me I still have time to pay before they shut it off. I told her I already paid and sent her my banks confirmation number. They still have not credited my account. I am under contract with them until April 2025. I highly recommend you don't use this electric provider. This is a nightmare.
Indifferent
I was with company 3 years. Service was great. Price was under 10 cents per kilwat. Then they raised to over 13. I had paid more in so when I declined offer to stay. I wanted extra I paid in 48.43 I've been trying for three months They keep sending to another address like their scamming their own company. It's happened 2.
Best electric company that I have ever been with!!
The switch from my old company was fast and customer care is excellent! They explain your questions in depth so I could understand perfectly! I will be a loyal customer!
