TriEagle Energy Company Review

We've been collecting customer reviews for TriEagle Energy so you can get the inside scoop on what it's like to be a customer.

You can order TriEagle Energy Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for TriEagle Energy

Texas Electricity Ratings can help you find the best TriEagle Energy electricity plan. Below are the lowest priced TriEagle Energy plans, as well as our ratings and reviews.

Houston Electricity Rates from TriEagle Energy

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Plan Term Rate
Sure Value 24 24/months 13.5¢/kWh
Sure Value 36 36/months 13.5¢/kWh
Sure Value 12 12/months 13.9¢/kWh
Rates as of May 25, 2024 at 08:40 PM

Dallas Electricity Rates from TriEagle Energy

Compare more TriEagle Energy Dallas Plans

Plan Term Rate
Sure Value 24 24/months 13.9¢/kWh
Sure Value 36 36/months 13.9¢/kWh
Sure Value 12 12/months 14.5¢/kWh
Rates as of May 25, 2024 at 08:40 PM

Best TriEagle Energy Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review
Rates as of May 25, 2024 at 08:40 PM
Looking for more? Compare all available TriEagle Energy Plans

TriEagle Energy Rating and Review Summary

There are 168 total reviews for TriEagle Energy, with an average rating of 2.8/5.

Company Stars Rating Reviews
TriEagle Energy
2.8/5 168
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Recent 5 Star Reviews

Great Customer service
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I just got off the phone with a representative, and I asked if I could get an extension, after I explained my situation, she told me my options, she was very patient with me, I was panicking because I didnt want my lights to be cut off, I was going to have the money in two weeks, neither to say by the time I got off the phone, I was a happy camper and my renewal is coming up, and trust me I will be renewing my service, cant remember the young lady name, but Thanks again

NaNa from Plano, TX on April 23rd, 2023
My review
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Have been with tri eagle for years, never any problems. Customer service has always been the best, will recommend.

Brian And Beverly Paxton from 67510 on April 19th, 2023
Very happy
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Been with triaeagle a few years and never had a problem ..so far excellent service !

Brenda from Fort Worth, TX on October 22nd, 2022
Good and simple
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Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch.

Mike In Texas from Kemp, TX on August 26th, 2021
Great Company & Rates
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We've been with TriEagle for 3 years. Never had one problem. Getting ready to renew for another 3 years!

Dominique H from Mckinney, TX on April 29th, 2021
My Tx powercompany
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I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services.

Danny B. from Mansfield, TX on April 13th, 2021
Trieagle energy has been a good experience.
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Customer service has been friendly and helpful. Rates are comfortable.It's time to renew and I'd like to keep the same plan.

Sandy from Plano, TX on March 10th, 2021
Good
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Smooth transaction

Vino from Roanoke, TX on February 16th, 2021
Satisfied
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Just moved here and happy with them so far.

Mark from Mckinney, TX on December 17th, 2020
Keeping Trieagle for life
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Excellent service , weekly information is provided about my usage.
Never had a billing problem and never needed to call customer service

Bill G. from Houston, TX on August 31st, 2020
Very good company, great rates, friendly service
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After dealing with the abusive Reliant energy company., trieagleenergy is a breath of fresh air. Totally satisfied.

Joseph Dupre from 70570 on August 9th, 2020
07/27/20 review
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We as so far happy with the service provided except we have not recieved a monthly statement as of yet. I am getting scared because have been laid off work until pandemic is under control. Thank you. All else is very good. The staff is very helpful and friendly.

David Bates from La Porte, TX on July 27th, 2020
Great Service
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I have been very satisfied with the service and the cost of my electricity with tri eagle

ELevy from Houston, TX on July 15th, 2020
Great Price
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I was with Reliant paying 12.2 per kilo my plan was going to renew going up to 14.4 TriEagle gave me 9.2 per kilo for 2 years. They did all the paper work to switch, Great Service. My first bill went down 60.00 Dollars.

Johnny500 from Graham, TX on June 25th, 2020
Great Job
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Very smooth transfer. Good rate, good communication!

Great Job. from Fort Worth, TX on June 6th, 2020
Trieagle Energy
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My experience with Trieagle Energy has been very good.I have been very happy with them,

Trieagle Energy from Tomball, TX on May 29th, 2020
TriEagle is saving us money!!
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We really like the simple billing and I also like the usage reports, 8 months into the 36 month plan and we are very satisfied !

C. Allen From Angleton from Angleton, TX on April 29th, 2020
First customer experience
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Good customer service and online friendly

James from Weslaco, TX on December 10th, 2019
Clear and Reasonable Pricing
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I was looking for an electric provider that had clear and reasonable pricing and they fit the bill. I am happy so far.

Shane A. from League City, TX on October 18th, 2019
Good price
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Good experience

Rukhsana Lakhani from Sugar Land, TX on October 14th, 2019
TriEagle Energy
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It was quick and easy to sign up with TriEagle Energy. They offer a great long term energy plan that is relatively inexpensive. I do not have to deal with renewing my plan for three years.

Kathleen S from Houston, TX on September 29th, 2019
Energy review
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Easy and seamless conversion to Trieagle Energy

Raymond from Allen, TX on August 4th, 2019
Best light bill ever
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I wish I could have known about this years ago. Happy to have this need to lockdown with trieagle Best price for years to come.

Juan Castro from Brownsville, TX on March 16th, 2019
Trieagle energy review
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I wish I would have switched to trieagle years ago! I am amazed how much lower my bills are! My previous provider added up to $80 for Oncor pass thru charges, however, Trieagle only charges a $4.95 base charge! This, along with my lower locked in rate, makes a huge difference in my bill. I am spreading the word to all my friends!

Melanie Ross from Arlington, TX on November 13th, 2018
Great Service, Great Price, No gimmicks
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I've been with TriEagle for many years. My present 36 month contract expires in June of 2020. I plan to renew at that time. I was originally attracted by the simplicity of the plan. A flat rate (mine is 8.6 cents) and a monthly base charge of $4.95. That is all there is to understand. Many of the other companies have many gimmicks to try and confuse you as they overcharge . There is no Santa and I wanted a contract that didn't read like a variable annuity from a third rate insurance company. I don't care about "free" weekends, free nights, free miles, free points, no charge if a Holiday falls on a Thursday during a full moon, etc. Those are designed for gullible people. Just give me a great rate and no HIDDEN charges. If that's what you are looking for I doubt you can find any better than TRIEAGLE. I've only had occasion to call them a couple of times in seven years but my questions or concerns were answered quickly and courteously. Keep up the good work and the simplicity of your plans TRIEAGLE.

Tom In Friendswood from Friendswood, TX on September 22nd, 2018
Satisfied Customer
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We have been pleased with the service and with the overall price for electricity. Even though it is more than our last contract with another provider, it is the best we could find at this time.

Customer from Cypress, TX on August 30th, 2018
My first review with TriEagle.
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Since it's only been a short time with TriEagle all my expectations are positive so far.

Bill Shepherd from Richardson, TX on August 7th, 2018
3 YEAR FIXED
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I have a 8.3 Kilowatt 3 year fixed rate. I have not had a problem with this company and my bills are lower then with any other company i have used in the past. I have never moved from my home so i don't have any experiences with a move or a late pay. I notice most people that have a problem are due to transfers or moves. I cannot comment on that other then my experience with this company has been good to me.

AD from Spring, TX on April 9th, 2018

Thanks for the kind words, AD! Our goal is to provide our customers with the best possible energy solutions, and it's always great to hear from our happy customers!

TriEagle Energy on April 11th, 2018

Excellent company
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I have been a customer for over a year now. No problems whatsoever. My bill has never gotten over 200.00 even in the hottest Texas heat. Have called the call center on several occasions and have always been treated courteously. Will renew when contract expires.

CGallego from Waco, TX on October 21st, 2017

Thanks for your review! It's great to learn that you've had such pleasant experiences with our customer care team!

TriEagle Energy on April 11th, 2018

Very Happy
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Never had a problem.Great rates.

Freda from Wharton, TX on July 6th, 2017

Thanks, Freda! Always appreciate hearing from our customers!

TriEagle Energy on April 11th, 2018

A+++++. excellent. honest. transparent. no gimmicks.
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A+++++. excellent. honest. transparent. no gimmicks.

Carol from Friendswood, TX on June 14th, 2017

Thanks for your review, Carol!

TriEagle Energy on April 11th, 2018

Excellent
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Love Love Love, have had no issues with this company, highly recommend !

Vita from Arlington, TX on May 16th, 2017

Thanks for the kind review, Vita! We strive to be a top-notch electricity provider that you can feel confident recommending to your friends and family!

TriEagle Energy on June 11th, 2018

Good Experience
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I just recently renewed my contract for the 3rd time. No billing problems, easy to use online system, received monthly usage/analysis report, and autopay drafts on-time every month. This new low rate included the NEST system. Just contacted the call center for first time in 5 yrs. Very pleased with all services

Parnell from Frisco, TX on April 4th, 2017

Thanks for the review, Parnell! We are happy to hear you are taking advantage of our online report and autopay options. We hope to continue serving you for years to come.

TriEagle Energy on June 11th, 2018

Wind Energy and Great Customer Service
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I had selected TriEagle on two criterias: wind energy and more importantly, hassle-free customer service. In my 2 years with them, they lived upto my expectations.

Pulkit Singhal from Houston, TX on March 20th, 2017

Hi, Pulkit. Thank you for submitting a review! We certainly pride ourselves on our customer service and are excited to continue living up to your expectations.

TriEagle Energy on June 11th, 2018

Happy Customer
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I was considering changing and found out my renewal rate was in line with all other offers and there is really no reason to leave. I'm blown away by all the bad reviews. To be fair, I've not had to deal with customer service as I auto pay my bill, have not had to move and have not let my contract expire. I don't remember how long we have been a customer, 4 years? But I do remember the savings was amazing. Our average bill is 180 with a 2 story house and a 3rd unit for the room over the garage. Prior to that we were averaging almost 300 a month. I hope some of the bad reviews are old and the customer service issues have been taken care of.

Dana from Katy on June 17th, 2016

Hey, Dana! Thank you for choosing to stay with TriEagle. It is our #1 goal to communicate with our customers and provide transparent, no-gimmick products!

TriEagle Energy on June 11th, 2018

TriEagle Energy
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My rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features. We have never had a problem with them Thank You!!

D.Kwasnik from Kingwood on October 14th, 2015

Thanks for the review, D! We are happy to offer a variety of features to improve our customer experience.

TriEagle Energy on June 11th, 2018

Give them a 5 watt
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I have had nothing but great experiences with Trieagle Energy. they have given me a great rate and keep me up to date with my energy spending. Recently, I ordered a new thermastate from them. there was nothing wrong with the thermostate but it was too complicated for me. I wanted something simplier. I was able to send it back with no problem or hassle and with my money returneed. I would recommend them to anyone.

Michaele O'Dwyer from Houston on December 15th, 2014
Great ! Thank You TriEagle
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Our electrical provider contract was up for renewal and I searched around different providers and ran across TriEagle. I was a little skeptical at first because of a lot of negative reviews. But even our current provider had some horrible reviews and I wasn't happy with them for sure. I called TriEagle around 4:00 pm and the customer representative answered promptly and within 20 minutes I was completely finished with the sign up process. She was very courteous and answered all of my questions, (and gave my a discount for my coupon code found on the website). I received my first bill and we are happy to see that it is lower in cost, very simple, easy to read and no hidden charges. We like getting the weekly email updates and online payments work for us too. I don't usually write reviews but we are so glad to have found TriEagle, finally finding an electric provider that is easy and straight forward with its plans, we wanted to express our thanks to the company,

Mark from Hewitt on November 8th, 2014
Happy customer
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I have been a customer for over 3 years now and have never had any problem. I really like that they have no hidden fees. Also like the usage reports that are emailed to me weekly.

Anthony Williams from Plano on July 1st, 2014

Thank you for the feedback Anthony - we appreciate your business!

TriEagle Energy on July 17th, 2014

Renewed again
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I have been with TriEagle for 2 years now and I just called in to renew for another 12 months at 8.8 cents/kWh. I had to wait a little bit when I called but once I was able to speak with a rep she was really helpful and made the renewal process quick and easy. I also signed up for their weekly usage summaries several months back and am loving being able to see how much energy Im using each week! Definitely recommend TriEagle!

Cheryl from Richardson on September 23rd, 2013

Thanks for the great feedback Cheryl!

TriEagle Energy on September 27th, 2013

Recent 4 Star Reviews

Discounts to Retired Military or Law Enforcement
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I asked the agent if TriEagle give a special rate or discount to retired Law Enforcement or Military. He did not know and informed me to call Customer service. Was just curious if did or not I have 27 years of service, I was told to ask by a few companies.

Ale from Sealy, TX on September 18th, 2020
TriEagle is OK
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Sign up easy and glitch free, arranging CC Auto Pay a bit confusing, Billing format nice, waving of "late pay" charge a welcome perk. I'm a happy camper.

Glenn Z from Angleton, TX on September 14th, 2020
Good company for electricity. However....
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Great company for my electricity. Had no problems or hidden fee issues. However, I will not be renewing with them because their renewal rates are higher than "new customer" rates on the open market. For the life of me I do not understand why companies essentially want me to discontinue my service by upping the rates when I am a known quantity who always pays on time. I guess they don't care about loyalty.

S. Rich. from League City, TX on July 20th, 2020
Trieagle
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So far so good

Clay from Baytown, TX on June 24th, 2020
Save $$$ with TriEagle
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Instantly, TriEagle saved me at least $30 per month. The calculation for the bill is straight forward, unlike my previous provider.

2Win from Houston, TX on September 23rd, 2019
Good after two billing periods.
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So far so good. Here in August we received our second bill. Definitely lower rate than TXU. Customer service by phone was helpful. Must call during business hours and they are located in eastern time zone.

John W. from Duncanville, TX on August 20th, 2019
Great price
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We found a great plan at a super price.

Luis from Houston, TX on August 19th, 2019
TriEagle Green Eagle 12
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Good rates & good service

Name from Houston, TX on August 17th, 2019
INFORMATIVE AND RELIABLE
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Electronically, Tri-Eagle reports great information monthly with comparisons to last year and graphs usage. Customer Service could improve by being a little more friendly. A good thing is we rarely need to contact them, with auto pay and an extended contract, making electric service "automatic". It just happens and is always there.

"Automatic Reliable Service Info" from Grand Prairie, TX on September 21st, 2018
Good Experience
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I shopped for over an hour for a new electric company. I finally decided on TriEagle as they had one of the lowest prices, with no usage penalties, and the monthly fee is only $5, instead of the $10 I was paying with Ambit.

Scubee9 from Houston, TX on July 30th, 2018
Customer focused
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30 months into 36 month plan very good results to this point. Like their weekly usage reports, very customer focused with this information.

Jud from Santa Fe, TX on June 19th, 2017

Thank you for reaching out, Jud. We want our customers to have a complete energy experience with us and are glad you're getting the most out of your usage reports!

TriEagle Energy on April 11th, 2018

No Complaints Here
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I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though.

David from Houston on March 26th, 2016

Hi, David. Thanks for the review! We are glad you enjoy our weekly emails and will continue to communicate any changes to your account via email or mail.

TriEagle Energy on June 11th, 2018

Third contract renewal with TriEagle
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Based upon some of the reviews I've been reading I must be a special customer because I have had nothing but good experiences with TriEagle Energy. I have renewed our contract three times because he customer service is wonderful. I get weekly emails about my energy usage. I've never have a billing issue or all of the other mentioned problems.

James from Fort Worth on August 1st, 2015

Hi, James. Thank you for submitting a review! We believe every customer is special and we value your loyalty at TriEagle Energy.

TriEagle Energy on June 19th, 2018

Great electric provider!!!
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I have had TriEagle Energy for about 4 years. Everything has been great with no issues. I highly recommend this company; in fact I have referred a few people to this company.

Deanne R. Bodine from Sugar Land on June 28th, 2015

Thanks for the review, Deanne! We appreciate your confidence in referring us to others and hope that youre taking advantage of our Referral Program!

TriEagle Energy on June 19th, 2018

Very Satisfied
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I have been with TriEagle now for 3 years and have been very satisfied. Their plans are more straightforward than most other companies and you'll not be surprised by hidden fees. Their customer service has been spotty but overall I have been able to get my issues resolved.Comparing electric providers can be very confusing and even deceptive. I feel that TriEagle has made the process simple and their rates are usually some of the best in overall value.

Charlie from Houston on January 9th, 2015

Hi, Charlie. Thanks for the great review! We always aim to be up front with our customers and are glad you see that in our straightforward, no-gimmick energy plans.

TriEagle Energy on June 19th, 2018

Satisfied
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We don't use very much electricity, our rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features.

We have never had a problem with them so I can't comment on their resolution skills or customer service since I have yet to interact with that area of their company. We have had the plan for less than a year so I also cannot comment on how well they handle contract renewal.

Sarah from Dallas on April 8th, 2014

Thank you for your feedback Sarah - we appreciate your business!

TriEagle Energy on July 17th, 2014

Loving my usage reports!
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My electricity bill has gone down ever since I switched to this company but what I'm really loving is the usage reports. I get an email every week letting me know how much I've used compared to the week before. Awesome report and customer service.

Lizbeth T from Spring on November 14th, 2013

Thank you for your feedback Lizbeth - we really appreciate your business!

TriEagle Energy on February 5th, 2014

Happy
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Decent rates, no hidden fees. I pay less when I use less power. I can pay with credit card with no added fee. Happy with their website. So far, so good.

Ed Abud from Houston on November 11th, 2013

Thank you for the feedback Ed!

TriEagle Energy on November 14th, 2013

Current Customer-
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Have been a customer I think for three years; small company out of the Woodlands Texas; if you call they give the person by name who handles a function not an extension. Straight Forward and simple. They are the cheapest in Houston at .084/kilowatt hour but renewal this month just jumped to .093/kilowatt hour. All the others have minimums or other catch tricks. Even with distribution fees. I own an open 3,100 sq. ft. house with 11-12 foot ceilings and my bill was just $141 for June with temps in the mid 90's. House is set at constant 75 degrees 24/7; not adjusted.... Go TriEagle !!

Jim from Kingwood on July 19th, 2013

Thanks for the feedback Jim! We appreciate your business.

TriEagle Energy on August 27th, 2013

Policy
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Particularly liked the early withdrawal fee of monthly, and not a set fee no matter how much time is left on your contract.

M Slack from Whitney on July 17th, 2013

Thanks for the feedback m slack. We feel like having a sliding amount is more appropriate and fair than some huge fee, even if you cancel with only 1 month remaining.

TriEagle Energy on August 27th, 2013

The last legit company in Texas
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After 2 hours of searching through the cesspool that is the Texas electricity market, I came across TriEagle. I signed up for a 3-year plan with a rate I am quite happy with. The company does not add on every fee they can possibly lard on and even covers the TDU charge. They do things the way it ought to be done.If not for its bogus $4.95 monthly customer service fee, I would consider them a perfect company. But you can't have everything, especially in Texas. It is early yet, but here's to TriEagle for doing things the right way (almost) and being the last legitimate electricity company in the State.

RA from Abilene on June 22nd, 2013

Hopefully we have continued to impress the last few months RA - thanks for the feedback!

TriEagle Energy on August 27th, 2013

Solid company
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Used last year ( 2012) rate was 8.4 cents a kilowatt, renewed this year went up to 9.9 centsI will stay, but will monitor at end of year...what I am afraid is, once they get more customers, they will pull a reliant or txu and increase their prices...you know the bait and switch, hopfully, they have a better long term business strategy...however, I check every year for the best rate, so if it gets out of hand, I will choose someone else...but for know it is still reasonable, no customer service issues, I like the weekly usage reports...Recommend!

Dave from Kingwood on June 4th, 2013

Thanks for the feedback Dave! Unfortunately, over the last year, we've seen natural gas (and thus power) prices continue to trend upward. We try to keep rates for both new and renewal customers as low as possible, but market movements have forced us to move rates up this calendar year. We are constantly monitoring the market and hopefully we can continue to provide competitive prices when you are up for renewal next time (and the time after that as well!)

TriEagle Energy on June 18th, 2013

The MOST Simple Bill!
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I been with 7 different Energy Providers in the past 10 years and TriEagle has been my favorite. All a customer sees on the bill is 3 line items...the $4.95 service charge, the kilowatt rate multiplied by usage, and about 10 cents of tax! There are no metering fees, passthru charges, hurricane recovery fees, or other strange fees I have experienced with other Companies. I research my power providers at PowertoChoose.org when my contract is about to expire. TriEagle was not listed as the cheapest (based on the 1000 kw rates posted), in fact there are 15 other Companies that have a lower 1000 kwh rate. I rarely use 1000 kwh ( according to the PUC, the average Texan has a monthly usage is 900 kWh) Many other power providers penalize those who use less than 1000 kWh, but TriEagle just charges a $4.95 to everyone, despite the usage and thus their 500 kWh rate is one of the lowest. Do your research people and check the FACTS LABEL of all of the providers you considering.

Roger Bartel from Klein on February 28th, 2013

Thanks for the feedback Roger! We take great pride in offering products with no hidden fees or gimmicks. That's why so many customers like you choose to stay with us year after year - we have incredible renewal rates with our customers.

TriEagle Energy on June 18th, 2013

A little less expensive!
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I have a guy who checks my energy to get the best rate when ever my contract expires. So This was less expensive. I like the auto bill pay. I only have a six month plan. I wish their website was more like Reliant! I do miss Reliants website. I could do average billing, and even check my daily usage report at the end of every week! I do not use that much energy to begin with, so it is only saving me $15-20/month.

Sobran from Richmond on December 3rd, 2012

Thanks for the feedback Sobran! Look out for some great new features for our residential customers coming out in late Spring, including daily and weekly usage reports.

TriEagle Energy on February 12th, 2013

Very Good Company
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I had a good experience. I switched online, went smoothly. Whenever I called them, they answer within a few mins. Originally they didn't accept credit cards, now they do. In my 12 months, not one bill or payment was misplaced. They don't have any junk or minimum usage fees, just a $4.95 base charge + taxes. They do have a non-standard cancellation policy - $20 x monthe remaining on contract vs $150- $200 norm. You will lose if you cancel within the first four months but come out ahead vs other companies. My contract expires in a month, I am looking at 2-3 companies that are very slightly but leaning towards renewing with them. I gave them a 4-star for billing and account management since it is hard looking at usage trends (you have to look at PDFs of individual bills).

AS from Hurst on July 16th, 2011

Thanks for the feedback AS!

TriEagle Energy on February 12th, 2013

Recent 3 Star Reviews

Mixed opinion
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Process & administration good experience. Price on the high side.

DT from Cypress, TX on September 25th, 2020
Quick to shame
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I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other.

Jenny from Port Isabel, TX on August 17th, 2020
Today
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Every thing is ok

Tom from Huffman, TX on July 1st, 2020
Mixed reviews
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Charlie palilo of sports radio Houston sold me on trip eagle. The pricing is perfect for me. Uncomplicated and straightforward. very reasonable. I'm not quite as impressed with billing though. I moved just over a month ago and set my new account on auto pay. Or so I thought. I just got an email saying my service was about to get cancelled. No bill in the mail. No auto pay. Customer service reset me back on auto pay. I'm hoping. Like the cable company I had a dispute with, I had a rep whose first language was not English and the potential for miscommunication is much higher.

Greg from Sugar Land, TX on August 7th, 2019
Refer-a-Friend Program-DO NOT FOLLOW THROUGH AS PROMISED
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I have been a customer for over 2 years. I referred a friend in February 2019. It is now May 2019, I received my May bill with no problem however after speaking to several customer service reps providing every rep with the required information and I get the same song and dance. Not a returned call, not a letter from a Manager or Supervisor as promised. No referral gift card or reduction on my bill. This is the worst customer serviice or process.

Susan Schmidt from Magnolia, TX on May 7th, 2019
Web site
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We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

Jeannette Floyd from Texas City, TX on August 12th, 2018
Web site
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We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

Jeannette Floyd from Texas City, TX on August 12th, 2018
Customer Service after the fact
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My experience with your customer service department was not good by any means. First of all you can't understand anything they are saying. I am assuming this is outsourced to a foreign country. Secondly, they did absolutely nothing and said that a supervisor would call me back in about an hour. It was 3-1/2 hours later and the supervisor was even harder to understand. Although the need for customer service was long gone at that point, I am so sorry I switched to TriEagle because its going to be a long year and I think I did a 2-year term with one of my account. I will not recommend TriEagle due to this horrible experience.

Kathy Allegra from Friendswood, TX on July 23rd, 2018
I actually love these guys
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Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there.

UserFtW from Fort Worth on January 29th, 2015

Thank you for your review! We are happy that you are pleased with our service!

TriEagle Energy on February 12th, 2015

Best Pricing for Our Usage
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I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending.

Bob from Dallas on March 31st, 2014

Thanks so much for the feedback Bob and thank you for your business!

TriEagle Energy on July 17th, 2014

Good and honest rate
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Many power companies boast of cheap rates but hide many fees, Trieagle is more straightforward, simple and easy!

Lin Bi from Houston on November 12th, 2013

Thanks for the great feedback Lin!

TriEagle Energy on November 14th, 2013

Fair company
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It is fair company they don't rip you off

Brian from Arlington on November 4th, 2013

Thanks for the great feedback Brian!

TriEagle Energy on November 14th, 2013

No problems
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I've been with trieagle for a couple years now and I've ever had any problems. My bills comes around the same time every month and I'm always happy with what I'm paying. They have really reasonable rates. Since I never really have any issues I've only had to call customer service once a long time ago but I recall the rep being friendly and helpful. Overall I'm happy with trieagle as my electricity company.

Jeff Q from Kingwood on October 18th, 2013

Thank you for the great feedback Jeff!

TriEagle Energy on November 14th, 2013

Good experience, but price not competive
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I have been with TriEagle for a couple of years and had good experience. My contract is up for renewal, but I am disappointed to find that a number of other companies have plans available that are up to 1 cent/kWh better than TriEagle. I don't want to switch, but it seems that TriEagle is not as price competitive as they used to be

Scott from Spring on September 16th, 2013

Thanks for the feedback Scott! I strongly urge you to check all the fine print on those plans claiming to be 1 cent lower than our rates. There are minimum usage charges, e-billing and ACH requirements, and all kinds of other outlandish fees that will lead you to pay more each month. Make sure to review the "EFL" for any plans you are considering - this is the standard PUCT format and gives you good insight to these crazy charges. And remember, even if you AVERAGE 1,000 kWh per month over the course of the year, you will drop below this 7-8 times in individual months, and incur some of those minimum usage charges.

TriEagle Energy on September 27th, 2013

Overall....Pleased
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I have not had the opportunity to choose electric company in about 10 years, but I recently moved and had to choose. I chose TriEagle and other than the first month everything has been fine. The first month was a bit of an issue with me since I received a $4.95 monthly charge plus the electricity consumption for just 5 days. I was not happy paying the $4.95 for such a short period. I understand things a little better now...not from the customer service rep, but based on my own research. My 12 month plan is about to expire and based on the powertochoose site today I do not see a reason to go elsewhere.

Jon from Flower Mound on March 26th, 2013

Thanks for the feedback Jon! Sorry about that first bill, but hopefully we made up for it over the next 11.5 months of service. We appreciate your renewal - customers like you choose to stay with us year after year - we have incredible renewal rates with our customers.

TriEagle Energy on June 18th, 2013

Recent 2 Star Reviews

Extremely High Energy Bills
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I signed a new contract last year supposed to be cheaper now over the lost 3-4 months my electric bills are outrageously high. Why is this? I have used this company since 2019 and have not had this issue now suddenly my monthly bill has tripled each month.

Jackie Henderson from Odessa, TX on August 25th, 2022
Shorter Pay By Phone Method
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As far as pricing, Tri Eagle is the best out there as far as savings, there is NO DOUBT in my mind about that. Customer Service needs some work, not always the friendliest BUT my biggest complaint is the pay-by-phone system. It takes FOREVER to pu by phone and I think they know this and its to con you into signing up for auto-pay so that way they can bill you at a higher amount and take it when they like, I never trusted auto pay and I still dont. I know the game, they want you to sign up for auto pay and for those that dont they make sure to make the (one time payment) pay-by-phone process loooong and drawn out so you give up and sign up for the auto-pay service. Big business are notorious for these little tricks and scams.

Bobby Shue from Wylie, TX on August 11th, 2021
No bill sent.
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Called Trieagle customer service after not receiving my monthly bill. They said they are waiting on usage numbers from the provider. Huh?? Our meter is electronic. Hopefully they are not going overcharging their fixed rate customers.

Kevin Monted from Kingwood, TX on March 8th, 2021
Change Billing date
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I had called Trieagle about 7 months ago and tried to get my due date changed from the 22nd of the month to the 1st of the month and they said it can not be done. REALLY?? A lady I spoke with said she would see what she could do and get back to me. Never heard from them again. Then, 1 week ago, I was late by 12 days as I thought I had already made the payment and they shut off my electricity. It turned out I had only paid $50.00 dollars instead of $105.00. An honest mistake, but to shut of my electricity was wrong. My social security does not come until the 24th of the month and had they changed my due date, this may not have happened. I do not want to do business with a company who can not help out the edelry

Marlena from Fort Worth, TX on February 18th, 2021
Disappointed
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When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home.

Carolyn Morley For Robert from Richmond, TX on June 14th, 2020
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When we switched to TriEagle, you promised a lower rate than we are being charged. We have called you several times without getting a reason for you charging a higher rate than promised.

Robert B. Morley from Richmond, TX on June 13th, 2020
Poor customer service
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Very frustrated trying to speak with the service reps located in Irving, Tx. I called and spoke with a representative the third week of March to disconnect my services on March 31, 2020. Im still getting billed for this service Ive called twice to speak to representatives. they act like they dont know what Im talking about. They come across as not wanting to help me. they will not give me a corporate number to call. it makes me extremely leery of this company

Loretta Fulton from Buffalo Gap, TX on May 7th, 2020

Loretta - Your experience is important to us, and we're here to help. Please email your account/contact info to SocialMedia@trieagleenergy.com.

TriEagle Energy on May 7th, 2020

Customer service awful
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Customer service sucks. Called 8 times in one day, and not one person answered the phone. Had to leave a message each time. Called multiple times again on another day and encountered the same scenario. Better drastically improve your customer service

Patick from League City, TX on January 30th, 2020
Low prices, but they will screw you over on billing. I had to file a complaint with the Public Utility Commission!
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Please note: I had to file a complaint with the Public Utility Commission of Texas today, after calling TriEagle three times. I spoke with two different supervisors, both of whom refused to correct/amend my bill and they continued to blame to billing error on Centerpoint. TriEagle continued to tell me that my brand new smart meter that Centerpoint installed several months ago was not giving Centerpoint an accurate reading and they were estimating my bill. I called Centerpoint and Centerpoint told me they DID come out and read my meter, so TriEagle is full of it and totally lied to me. The reason I am so livid is that I signed up for budget billing with TriEagle on 5/22/19 and my bills are not supposed to be more than $130 per month plus tax (my bills have averaged $134.15 per month since signing up). TriEagle decided to bill me twice for January (I have 2 bills sitting in the billing section), but they are stating the second bill is correct. It does reflect the budget billing amount, but it has an additional $57.59 tacked on and TriEagle continues to blame Centerpoint for their lack of reading my meter. Regardless of whether they read my meter or not, I am on budget billing and my bill SHOULD NOT BE MORE THAN THE AGREED AMOUNT PER MONTH GUYS! I AM NOT LATE, YOU GUYS SUCK! Please review your complaint and ensure that the information is accurate. Select the "Back" button to make any changes or the "Submit Complaint" button to finalize your complaint with the PUC. Date: 1/17/2020 6:37:29 PM Complaint No: CP20xxxxxxxxxx Account Holder: Heather L. E-mail Address: XXXXXXXX Service Address:XXXXXXXXXX Houston TX 77XXX Houston TX 77008 Harris County Complaint Against: TriEagle Energy, LP Complaint Type: Billing Service Phone: Account No: 160XXXXXX Complaint Information: Good evening, I signed up for budget billing with TriEagle Energy on 08/22/2019 & my budget billing amount is supposed to be $130.00 per month (plus tax, etc.). Since signing up for budget billing last August, my bills average $134.15 per month with tax. When I logged on to pay my bill last night, my total due was $191.74 and my due date had changed to 01/27/20. TriEagle actually charged me 2 bills for January. One for billing period 2019-11-25 - 2019-12-30 with kWh 778 (total due on this bill reflects our budget bill agreed amount of $134.15 monthly, but the kWh were incorrect on this bill), and one for billing period 2019-11-25 - 2019-12-31 with kWh 878 (total on this bill shows the budget bill amount, but also has additional amounts added in and I am not sure why. Total on this bill is $191.74). I am NOT late on my payments. The last payment I made of $134.15 was received and applied on 12/16/2019. When I log in and look at my payments, after my last payment their log states there is an invoice credit made on 2020-01-09 in the amount of $76.56 2020-01-10 (Reissued Inv Credit). This was NOT a credit. I am not sure what this was. I also just paid my current bill today (01/17/20) for the amount of my agreed budget billing total, $134.15. There is still an amount of $57.59 pending. I spoke to Henry with PUC & he said to only pay the amount NOT in question & PUC would investigate the remaining balance. Can someone please help? Thank you! Best regards, Heather L.

Heather L. from Houston, TX on January 17th, 2020
Bill tripled
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Was expecting my bill to decrease after my son and his 3 daughters moved out . Now it is only me, I am gone during the week for 12 - 16 hrs a day. Does the kwh hours i am using decrease. No they keep going up. How can kwh with 5 people living in a home be anywhere from 70 to 100 kwh per week and jump to 425 kwh a week with one person living in the home. Something is not right, i will be changing providers asap. This is crazy.

Debbie from Denison, TX on November 21st, 2018
Customer service is horrible
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I have been a customer of tTrieagle for over 5 years, however when my contract is up I will be choosing a new service provider.The price are fair but I guess you can keep your prices at a certain point when you do not hire good people with good customer service skill. I would rather pay more than deal with rude and obnoxious workers. I disagreed with what kind of meter I had regular or smart meter. I asked to speak to someone that could confirm or correct what kind of meter I had. The customer service jerk said he would get someone on the line to tell me the same thing he just said .I waited on the phone for 16 minutes and 15 seconds a the original rep. came on the line and said I researched through our system and you do have a smart meter. In my opinion the best way to have handled my call was to search through the system instead of insisting that I was incorrect. The guy Nathan said no supervisor were available how convenient. We all get frustrated when dealing with people but as someone that works in customer service it is your job to service the customer. I should not hear of feel the frustration of of YOUR employees.

Chantell from on December 28th, 2016

Hi, Chantelle. Were so sorry to learn of any unpleasant experiences you may have had with our call center. It's our expectation that all of our employees treat every customer with kindness and respect. We will be sure to remind our customer care representatives to carefully check our systems to ensure account details are correct. We thank you for the feedback.

TriEagle Energy on June 19th, 2018

Rip Rate on Contract Expiration
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I kept expecting my bill to drop this winter as always. Finally calling in, I find I'm being charged 12.9 cents - a "Holding Rate" - becasue my contract expired 8 MONTHS ago and I did nothing about it. That means I have paid them several thousand $ more than what I could/should be paying - just because I did not initiate a new contract with them (they assure me a letter was sent, which I did not get or see - even though all other communication with them has been by email.) I talked to several other providers and they said at contract end they would change a customer's rate to the PUBLISHED month-to-month rate. NOT TriEagle! They have a "special" non-published rate for loyal customers that fall out of contract! So it works like this: Lets say I have a contract for $.09/KWH and I use about 5000 KW per month. That will cost me about $4320 for the 12 months. The next 6 months I was put on their super-duper special "Holding Rate" of 12.9 cents. So for the next 6 months I paid $3096 which is almost 3/4 of the entire first year's charges in just 6 months! If you now calculate my actual rate overall it works out to about 11.6 cents per KWH - not a bad margin for TriEagle! And a rate they NEVER could have landed my business with up front. (Currently Reliant's non-contract rate is 8.8 for customers with expired contracts) And of course, you've already paid them so good luck with that! Customer service will just tell you over and over and over and over and over how "their" system works (for them, not me). It is after all my fault for depending on their emails for information impacting my account. Stupid me, I didn't see the paper notice that came in the mail - if indeed it did!My kingdom for a company that is fair!! I am absolutely weary of credit card companies, cell phone companies, airlines, and power companies who structure their business practices to take ripping advantage of customers who are not watching every transaction as if business is some kind of shell game. Some say its my fault for not watching the account. I say I thought I was dealing with a company who was watching out for my interests. Instead they were watching out for a way to get me - when my back was turned - and they surely did.I'm guessing TriEagle has a line in their ledger labeled "Sucker profits". Some of my money is there.Talk to Reliant. If you don't renew on time, your rate goes to their PUBLISHED non-contract rate. That seems fair. Goodbye TRYing Eagle.

Rich Quinn from Tomball on February 11th, 2016
Early termination fee
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Signed up with TrIEagle because a good rate plan and many good reviews . I knew my plan was coming up for renewal , but I didn't know the exact date . I received a letter stating my contract was ending and the new rate was not good. about a week latter I received a email that my contract was up. Once again I searched and found a good rate with another provider. This was about 10 days after the email . I made arrangements to move my services as quickly as possible believing I had already ben switched to the high deflate rate after my contract ended . When received my final bill , I was shocked to find a early termination fee of $40.00. Calling customer service was a waste of time the manager I spoke with , Carlos was both rude and short with me . His idea of help was to switch my service back to finish my contract and they would remove the early termination fee.

BRUCE MATHEWS from Weatherford on June 29th, 2015
Horrible online portal
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TriEagle Energy has horrible online features, the online simply does not work. It says account number and email are incorrect when i obviously have the emails with BOTH in front of me. I'm convinced it's purposefully flawed so customers can't pay online and are more prone to late fees. There is no way to fix it but to call them, which is a great show of their customer service. All i want to do is pay my bill online and it provides more problems than ANY other service i have. I will not renew my contract with a company that has such poor online services.

Rana1 from Galveston on March 25th, 2014

Thank you for the feedback Rana - First of all, I apologize for any inconvenience that you have experienced using our online portal. We take pride in providing our customers with the most innovative and convenient payment options. We have thousands of customers who successfully use our online portal for payments every day. We would love to speak with you and help you figure out why the system is not working for you. Please call customer care at (877) 933-2453 so we can assist you.

TriEagle Energy on July 17th, 2014

Customer Service is non-exsistent
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My experience with TriEagle has been limited. The price plan is very good. However, the customer service dept is so lacking, it is not even funny. When you have a power outage, you can't call TriEagle and have them check it out. No. You must call the provider company like Centerpoint and get it reported and resolved. I expect more. However, the VP for Marketing stepped up. He is allowing me to terminate without fees. I have accepted his offer. I am leaving TriEagle with a better view but still leaving.

N Vogel from Houston on July 30th, 2013

Thanks for the feedback Ms. Vogel - For power outages, like all other Texas REPS, we rely on the poles companies like Centerpoint to maintain the lines. In cases of outages or emergencies, we often suggest our customers call these poles companies directly, as they will have all the latest information at their fingertips.

TriEagle Energy on August 27th, 2013

Good service
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FRIENDLY AND GOOD SERVICE

KATIE from Katy on April 10th, 2012

Thanks for the feedback Katie!

TriEagle Energy on February 12th, 2013

Recent 1 Star Reviews

Horrible!
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I paid my bill, on time. Early actually. I got an email saying I hadn't paid my bill. I was told to send an email with proof of the payment. Somehow they cannot find the email. I can barely understand the people I talk to to describe the situation and I have no other choice but to pay it twice. I'm stuck paying double for this month. I never had this trouble with Radiant Energy and it was cheaper. Never should have changed

Carol from Cedar Hill, TX on December 9th, 2022
Scammers
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I've only been with Trieagle for 3 months. This has been the worst 3 months of my life! I am a widow. My son, who resides in Dallas, tried to help me save by changing from Reliant to TriEagle. What a mistake in judgment! I guess the promotion sucked my son in. I bill has been between $311 and $500. I have a 3 bedroom home, and I am the only person who lives there. I am working from 6 a.m. to 6 p.m. I don't understand why my bill is so high. At this very moment, I am in my car. There has been for an outage for 2.5 hours. I just received another message saying the repairs are taking longer than expected, and they will contact me with another estimated time of repair. I have to go to work in the morning. My house is very hot. I am so upset right now. I will in the process of contacting the 3 local news stations regarding this matter. I don't have funds to stay in a hotel, so I am just between a rock and a hard place.

Melanie Jones from Houston, TX on September 15th, 2022
I feel robbed by trieagle.
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TriEagle double charged me last month which didn't upset me to much since I expected a prompt refund back to my account.Trieagle acknowledged the mistakes but refuses to return the money in a timely fashion or to my account.I was told yesterday I will receive a gift card or check in the mail and that it will take weeks costumer service had no idea when I will get my money back if I havent received it in an additonal 3 weeks ( it happened on the 23rd of March yesterday was the 4th of April mind you they wont me to wait an other 3 weeks before calling back.Totally unacceptable ! ! !Never dealt with a company with less concern for their costumers worse customer service and less interest in correcting their mistake.My advice stay away from TriEagleWhat if they accidentally clean out your account and other payments bounce ? I guarantee they wont pay your late charges. I was told that much by their wonderful, useless, costumer service .Needless to say I will switch provider as soon as my contract runs out and my advise to everyone is stay away from TriEagle their rates aren't worse the problems they could cause you.

Monika Frank from Mission, TX on April 5th, 2022
48 hours without power!!!
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I've been a paying customer for 3 years on time - never missed. Renewal came up and Pulse had a better rate so I signed up. Trieagle came back with a counter offer if I would sign on with them for another 3 years. I was hesitant because I already had a date of service with Pulse but they said no problem they would take care of everything. And I specifically asked if they were sure because I didn't want to go without any service! Well on one of the coldest days of the year my power went out and I thought it was Centerpoint. After multiple aggravating phone calls it turned out Trieagle had disconnected me and whoever had written the new contracted had failed to put a start day in??? I went a FULL 48 HOURS without power and I have serious health conditions. Being in cold temperatures puts me in severe pain and compromises my immunity. I was soooo furious and to make matters worse I was lied to repeatedly by their CS reps. The first one told me I'd have service back on between 4p and 9p the first night. The next morning I was told it would be back on by 11a. Finally I got one that was honest but only after I wouldn't let him off the phone. He tried to blame it on Centerpoint but the truth was this so-called URGENT reinstatement had to go to another department at Trieagle (and getting anything done on a Sunday isn't likely) then to Ercot and then finally over to Centerpoint!!!! I know they are just a big company that doesn't give a bean and it's not personal for them but being the one freezing and unable to make a hot beverage felt personal to me!!!

48 HOURS WITHOUT POWER from Houston, TX on January 24th, 2022
Power out no response
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I have a few meters on my land.. called to get one turned off for an r.v that was connected. Tri eagle turned off every meters to my rv park and main house made me wait 2 days before power was returned in the cold. Worst service to try and get them to fix the problem.

Rick Pena from Midland, TX on November 5th, 2021
They overcharge. Stay away.
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They have been overcharging me for three months now. I have an 800 sq foot apartment and my most recent bill was for $225. Which is ridiculous because my last electric company only charged on average $90 a month for a 3 bedroom house. So ridiculous. And when you call to try and fix the issue none of the costumer service reps speak very English well.

I Hate This Company from Waco, TX on August 9th, 2021
Do Not Use this company! Terrible customer service and bogus charges! I
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I have been a customer for 3 years. I just moved. I had to call two times to get my service transferred. The first guy I talked to told me I needed to sign a two year agreement. The second person I talked to asked when I wanted service at the new place I said the next day, if possible of course, I was overlapping service & paying for services at two homes for about a week. At that moment when I told him the date for the new service he did not say okay if we turn on the new house tomorrow, we will have to charge a $144 expedited fee, however thats what they did! Also, the service at my new house was on in the owners name so all they had to do was switch it into my name! Now I have called Trieagle 4 times, left 3 messages and got multiple reasons for why I was charged $144. This expedited charge was the latest excuse from John on behalf of the President of Trieagle. He said it was in the statement I was read, (are you kidding me John??) If the President of Trieagle had one ounce of customer service experience he would of corrected my bill, yet here we are with $144 STILL on my bill and a bunch of lame excuses depending who at Trieagle you talk to! Thank God my contract is up next month I will be sticking with Reliant/NRG I never ever had any bogus charges when I I was their customer! Thanks for nothing Trieagle

Anita from Houston, TX on June 11th, 2021
Horrible Service!
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Firstly the company hooked up electric to the wrong address. When I figured out I was paying someone else's electricity and my landlord was still paying mine, TriEagle turned off my electricity. First day 1st ticket was put in, NO electricity, then a 2nd ticket put in still NO electricity, second day still NO electricity and I was told it could take up to 21 days to get my electricity turned on. What the hell?? At this time I still have NO electricity. Thanks TriEagle for a horrible experience and for NO electricity while I sit here cold with children and no heat, lights, etc. Run away from this company....fast!!!!

TR from Rockwall, TX on May 12th, 2021
Deceptive practices - DON'T go OUT OF CONTRACT
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My contract expired in Jan 2021, just before the Texas Snowmagedeon. I received a hyper technical-Uber Legal letter from TRI-Eagle essentially saying that I was released. NOWHERE on the letter did it state the price per kWh. On my first bill after lapse of contract I noticed a 14.9 cent kWh rate. I then telephoned TRI-Eagle and the nice lady attendant informed me that if I switched to month-to-month, that it would drop to 11.8 cents per kWh. NOT ONCE did she indicate that I was required to telephone on a monthly basis and renew the 'month-to-month'. Silly me, I thought the 'plan' was implied in the 'month-TO-month' Sure enough I get Aprils bill and it shot up to 14.9 c kWh after the month is completed. I telephoned again and the weekend attendant verified what I knew. I indicated that NOT ONCE has Tri-Eagle formally put into writing and provided to me what my post contract lapse rates are until I receive my bill. Now I ask you Texas, when you go into a store are the prices marked? YES, and yet these yahoo's- all of them- are able to get away with NOT indicating how much we will be charged until we receive our bill. WAKE UP TEXAS - deregulation of the electricity market has been a boondoggle disaster. The perception THAT YOU have a choice like purchasing bread or cellphones has you placated into thinking you are in control. The facts published by the state show that NO ONE is in control and those who know how to play the game are bilking us ALL to put more money in their pocket by pulling it out of our pockets. If you doubt me, please consult anyone you know in Florida where it gets just as hot, and yet their monthly electric bills are FAR lower than ours season for season. The Dallas based "Lex and Terry" radio show - formerly in Florida, now in Irving - complain vehemently about how much their electricity bills went UP when they moved from Florida to Texas.

Hate To Be SCAMMED! from Richardson, TX on May 9th, 2021
Horrible company
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They simply ignored three requests for cancellation and just connected me anyway and tried to charge me.

Johannes D from Houston, TX on April 8th, 2021
Do not use them!!!
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When you order your service you can't understand them...they make it seem like you have this awesome deal to save on electricity. I have a 4 bedroom one bath my kids go to school and my husband and I both work..so tell me why was my bill about $400-$500+ a month I would not recommend them. I highly recommend carrots energy. They gouge you rip you off and right now when things are the way they are they aren't willing to work with you to help you out. Ridiculous now I end up with a bill for almost $1,000 now tell me who can pay that in electricity with the economy being the way it is. Ugh very unsatisfied with this company and I regret ever using them!!

T. Dawn from Crane, TX on January 8th, 2021
Switching providers
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I am switching providers for a lower price at the end of my contract and trieagle turned off my power a day earlier than they are supposed to with no warning. When I called to talk to them about it they said they would only turn it on if I sign a new contract. This felt like bullying and I will def never come back to this service. Luckily its only one day I'm without power.

Alyssa from Tomball, TX on December 21st, 2020
Feeling cheated
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I think Im running into the same kind of headache with Trieagle that other customers have been running into. When I signed up for the no-headache no-hidden cost fixed rate at 0.096 per kWh, I was careful to ask the Trieagle lady on the phone AGAIN and AGAIN: OK, so suppose I used 2000kWh/month, the total I would have to pay for the month is 2000x0.096=192usd and thats it, without any fee added? and she confirmed. Wow, that would save me a lot of headache, I thought. The first 2 months, it seemed OK, but beginning from the 3rd month I noticed that the bill was much higher than expected. Today, Dec 19, 2020, I reviewed all the bills and it turns out that though the rate is still 0.096, Trieagle have added at least 5 other fees, thus bringing the average price per kWh to 0.11 cents. The most outrageous fee is the TCRF, which for curious reasons, fluctuates month by month: In July, when my contract started, there was no TCRF, but in August it was 12.99usd added, in September it was 26.62usd, in Oct it was 21.45usd, and last month November it was 20.04usd. I dont know what is going on here? I don't know where my mistake was, but I have a feeling of being CHEATED.

Thong Dang from Houston, TX on December 19th, 2020
They had me They lost Me
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Up until yesterday I would have given TriEagle at least 4 stars. I had been a customer for almost 5 years and have been extremely content with my experience. So much so that I had become complacent, shame on me. I just found out that my contract, locking me into a rate that was really good 2 years ago (it's a little higher then what I could get now, but again, I did not shop them because I was satisfied) expired back in May. I get plenty of emails telling me about my weekly energy report and thank you for my payment. I did not , however , notice anything marked urgent reminding me that I was NO LONGER UNDER CONTRACT AND YOU ARE NOW PAYING 15 CENTS KW/HR. I am sorry TRI EAGLE, but your job is to make sure I am a client that absolutely knows all of my options. You failed and then when I brought it to your attention you were only kind enough to offer "SOME" help on this months bill.It took me all of 5 minutes from that time to go to Choose Energy and sign up with a provider for less than 8 cents KW/HR. Yes, it's my fault, of course. But shame on you for not stepping up to the plate and keeping a client that has given you money consistently and on time for over 5 years.Please avoid this company on principal alone

S Perry from Rockwall, TX on September 17th, 2020
Not recommend
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Bad coustmer services and unprofessional

Tareq from Katy, TX on July 17th, 2020
Awful Costumer Service
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I didn't have any issues until I moved out. I sent an email a week before and never heard back from them regarding a change in address. The day I call them they inform me that they do not respond back from costumer requests if they are not "specific enough" and that now they will try to change my address. They took a week to email me back. Also, the representative during the call was very rude, short, and overall ignored my complaints. The actual service they provide is good, I would not trust their costumer service whatsoever. You can find another company with competitive pricing and a better costumer service team in Texas.

Frank from Dallas, TX on July 10th, 2020
Unacceptable Behavior - Cut Off Power Over $48 - Brutal Customer Service
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Customer for 3 years. Auto payment every month no matter what the bill. Of course sometimes higher or lower than actual.
Despite this payment record, they cut the power off during the Covid lock down. I will try and be polite , but they don't deserve it. One of the worst providers out there. And they have the smiley picture of some idiot who cuts the power to longtime customer over $48. Looking to replace them ASAP. What a bunch of losers.

Ex-customer from Houston, TX on June 23rd, 2020
Power outage without verification
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Awfull customer service, cut my power without verifying, its been out for more than 24 hours, customer service just keeps lying and there is no hope of getting my power back up! Ridiculous! My house, my work, my kids everything is being compromised all because of an error on The companys end!

Amna Waqar from Pearland, TX on June 23rd, 2020
I will never sign a 3 year contract I am locked in a 3 year contract
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This is the most deceitful energy company please avoid them please

C.D.Wynn from Lancaster, TX on June 11th, 2020
Dissatisfied
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I am very disappointed in this company. I called to get a 4 extension until my 401k money hits my bank, after being laid off from work. I was told i couldn't get a 4 day extension bc in October of 2019 when I was in the hospital i didn't i was a day late for the extension they had given me. You people are money hungry devil's during this difficult time. I'm a 3 year customer who has only been late once in 3yrs.

Rodney A from Houston, TX on April 13th, 2020
Poor Automated and billing process
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Over all the experience with Trieagle has been very.. very POOR! I opted for the paperless billing. My invoice has never accurate to the point that I paid the wrong amount and my service was disconnected. I have never paid so much during the cooler weather as I have now. Do not go with a small utility company. Use a known company!

M Garcia from Houston, TX on January 13th, 2020
Flim flam con job Trieagle energy
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This company got me to sign 3 year contract under false pretense. I signed up for 10.7 cents and I'm being charged over 11.4 cents with all the fees they add to the bill. They tried to blame Centerpoint but I called them and they said it was Trieagle charging me the extra money for new contraction fees on power lines I have been in my house for over 5 years no new lines here what a con job. Not to mention these fee are supposed to be only allowed 2 times a year not every month.They are getting money just because of what B.S. TRIEAGLE HORRIBLE COMPANY FOR TEXAS DON'T BUY

Harold VanAlstyne from Tomball, TX on November 22nd, 2019

Harold VanAlstyne - We care about your experience. Let's take a look at your account together to see what is going on. Please email your account and contact info to SocialMedia@trieagleenergy.com and we'll reach out to you.

TriEagle Energy on November 22nd, 2019

Horrible
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This has to be the worst utility company on the face of the planet their customer service they're nice but they don't know what they're doing their compliance office in Connecticut is all screwed up there a bunch of crooks and liars. They have caused me my health they have cost me post-traumatic stress disorder I've been arguing with this people forever they put stuff on your bill and they take it off your bill and they put it on and they take it off they roll the account numbers over after while you feel like you're going insane then they threaten to disconnect your service every week.. I do not recommend this company to anybody in particular any senior person

V. Valentine from Galveston, TX on November 18th, 2019

V. Valentine - We care about your experience. Let's take a look at your account together to see what is going on. Please email your account and contact info to SocialMedia@trieagleenergy.com and we'll reach out to you.

TriEagle Energy on November 22nd, 2019

TriEagle makes TXU look efficient and caring
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Talking to representatives for TriEagle is the same as talking to any outsourced call center with the same poor results and customer frustration. The charge for $513.73 was authorized to go on a credit card not through a debit card. The end result was $200 went to a credit card and $315.73 went through a checking account that was supposed to have been changed. The result was a domino effect causing a disaster on many other checking account payments. The supervisor acknowledged that it was not my fault but no corrections nor letters were offered once he discovered TriEagle had their money. If you deal with this company it would be wise to tape the calls since they will not check to verify that the withdrawal was not authorized. The staff are inept and many do not speak English as a first language so misunderstandings are very common. To worsen an already bad situation, the female rep was loudly chewing gum and snapping it that I put her on speaker to see if it was any clearer. TriEagle the professional company. They service New Jersey and Texas. A match made in the darkest depths of Satans domain. Look before you sign because there are many reputable, honest companies out there.

Crisrx from Richardson, TX on August 14th, 2019
Angry. Disappointed. Outraged.
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Signed up Friday. Plan to take effect Monday. No power. FIVE calls. All promised to have power on by the end of the day. Finally called encore. True agile did not put my order through. Now Im sitting in a dark house in over 90 degree heat. I think this is not healthy. There is no emergency number. Not the service Im used too.

Doc from Wichita Falls, TX on August 6th, 2019
HORRIBLE, APPALLING, DESPICABLE New Customer Experience
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I called TriEagle to inquire about new residential services for the home I moved into on Feb. 22nd. I originally reached out to them the 1st time on Feb. 18th so that my service could be connected by the 22nd with no problem and not having to rush and wait until the last minute. I was asked after a credit check to put a security deposit down, but on their website it states AD Military can have their security deposit waived. So after asking the Customer Service Representative about it and her having to put me on hold 2 times to ask about it and confirm with her supervisor, they told me to send a copy of my military ID to their Customer Care email and if all was well after they reviewed the email with my military ID no one would be in contact and my services would be up and running on the 22nd (my move in day to the home I am renting) but that if something were wrong or they couldnt verify my email with my military ID someone would be in contact with me within 3 business days. That was on the 18th, so move in day gets here and its the 22nd of Feb and I never heard anything from anyone so I was thinking my services had started and switched from the homeowner to myself and I would receive my monthly bill in the mail after a few weeks.....WRONG! So now Friday, March 1st rolls around and its been 2 weeks in my new home and I want to see my weekly usage that TriEagle offers to kind of gauge where my electric bill stands since Ive moved into a bigger home than I had previously. I try to log in and set up an account to view my usage and it wont let me. I call customer service and guess what?.... They tell me that the picture of my military ID that was attached to the email I sent them was too small and I needed to resend it, but wait? I never got a call from them telling me I needed to resend it, I never got ANY communication from them, so here I am 2 weeks that Ive thought my service was in my name and running without an issue and I HAVE NEVER EVEN BEEN SET UP and no one has called or emailed to let me know so that I could get it taken care of and emailed again prior to the 22nd when I needed the services on. IT GETS BETTER...so RIGHT THEN I sent another email with a new and bigger picture of my military ID and I received an email saying someone would get back to me within 3 business days...that was March 1st and today is the end of the 6th, thats been 3 business days and STILL no contact from ANYONE! So now is 2 weeks that Ive been living in my new home and not received any kind of service from TriEagle when I originally contacted them Feb. 18th, almost a month ago, to have new residential services started. I am using the electric and its still under the homeowners name!!!!!For me to have researched prices and chosen TriEagle as a new customer and new service, I cannot believe the way they have handled this situation. Not only that, but on their website they act like they appreciate military members and offer them the deposit waiver but leave them stranded without power or any communication when I have done everything on my end that was asked of me to do. I have never been so appalled by a customer service experience in my life and will be filing a complaint with the BBB and trying to contact their headquarters and continuing to reach out to whoever will listen because this is just the most ridiculous and inexcusable way to conduct a business, especially for military member and new customers.

Stukupalot from Houston, TX on March 6th, 2019
I want out, now!
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Im writing this review because of the bad service and customer service Ive been receiving after being a new customer of TriEagle for only 16 days! I recently received my first bill via email and immediately became alarmed when I saw that my bill was $40 and change for only 10 days of service. I just moved to Garland TX and work 2 jobs so Im not home much and I live alone. $40 is outrageous for 10 days of service. Its safe to assume that my bill will be $120 for an entire month which is insane. Never in my 9years of paying electricity bills have I ever paid this much money and I dont plan on starting now. I was told (by a choose Texas power representative) TriEagle energy would be a great electricity provider and this has not been the case. Ive made 3 phone calls to get this rectified only to be told to check my appliances at home and make sure they are being used efficiently. My intelligence have been insulted and Im beyond dissatisfied with TriEagle. I can count on 1 hand how many times Ive used my heat/ ac since Ive move here, I dont cook because I just moved and dont have any cooking ware or food, I dont have a tv nor internet services, I only have kitchen appliances and 1 lamp plugged into an outlet, and IM NEVER HOME for this energy bill to be so high. Ive asked to speak with a manager 3/3 of the times Ive called customer service only to be told all three times that a supervisor was not available or too busy at the moment and they would have a supervisor call me back. Now Im waiting on a callback during my free time between jobs. I will email, call, and write reviews on every platform during my free time until my issue is addressed. This company was recommended for me, I didnt just choose this company

Disappointed from Garland, TX on January 17th, 2019
Poor Service/False Statements/Rude Agents
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Absolutely the worst customer service ever. I signed up on Oct 10th and change my service to another provider on Oct 11th. After signing up on a priority move-in request I was informed my power won be on by mid-morning Oct 10. I was without power well into the evening and called TriEagle multiple times about connecting my service, and each time over a 8 hour period the reps claimed ONCOR had the order. I put ONCOR on a conference call twice so they could confirm the order wasnt received by them. In the meantime I was without power the entire time. TriEagle reps hung up on me twice and after a late call with Esra of TriEagle, TriEagle questionably informed ONCOR REJECTED my order and they didnt know why. However, ONCOR had no record of this. TriEagle then stated they couldnt turn my power on until the next day because all of there experienced reps had gone home for the day and no one there new how to resolve the problem. This was a priority order established early on 10/10,and even ONCOR was puzzled about TrIEagles lack of service and unfounded statements. I was without power for over 10 hours and originally thought I could establish this knew service the same morning; I couldnt have been more wrong and will never use TriEagle again. Every time I called I had to wait more than 30 minutes and each time they hung up and apparently disconnected any ability to do a Customer Survey. I will never use them again!!!!!

Ron from Forney, TX on October 14th, 2018
The left hand does not know what the right hand is doing.
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I re-signed in July, as I was notified I had to do. However, they did not recognize this and charged me .14 cents a Kilowat hour. I chatted with a rep and they told me in August that I failed to re-sign when I was supposed to. So, I re-signed up yet again, but they still got the extra money on my bill. Now, they still did not apply the rate on my bill that I signed up for in August and continued to charge me .14 Cents. I scrolled thru my e-mail and found the confirmation from July that I did indeed re-sign with TriEagle at .9 cents. So, for two months, they have happily taken more money than they were supposed to. So, I spoke to their customer service and they say they will make an adjustment to my bill. Terrible service. Just terrible. I wish I had never heard of TriEagle.

Chris from Pflugerville, TX on October 2nd, 2018
A 10 Year Downward Spiral
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After more than a decade with Trieagle, my small company has moved on. In the beginning, this was a small electric company and all its services were good. The price was reasonable and the staff was helpful. Sadly, about 2 years into our time with them, I had to get ugly to get a review of a meter reading and an explanation of the answer I was given. However, between the time it was taking away from work and the daunting task of looking for a new provider, I decided to stay with them.
As the years went by, I noticed that, for all the new additions of "conveniences" through their customer service, there were some decidedly inconvenient things happening and I was still having to get ugly to get services taken care of. For example, when I explained that our mail service had become completely unreliable, it took another 10-12 months to get our account set up to pay online. So, for this time frame, our payments were always late and the late fees were exorbitant. I paid because it was not their fault the USPS was hiring inadequate carriers. But this went on so long I began to question their system, customer service and overall business ethics. Again, feeling the pressure of time constraints, I maintained my relationship as a customer.
The straw that broke the proverbial camel's back was when I got a broker to research new plans and they not only refused to give me a lower rate, but insisted that they would raise it. I signed with another company and am not looking back. I was sad that my 10 years+ meant so little to them, but am happy to say I'm saving a LOT of money with another company.

Mmb from Dallas, TX on March 30th, 2018

Thank you for your feedback -- we apologize for any inconveniences you may have experienced, but do want to clarify that our broker network is made up for third party re-sellers and often have higher rates with us than you would see if enrolling directly through our website. We value your input and will be sure to pass your comments along to better serve our customers. In the meantime, we hope youll reach out to us if theres anything we can do to help. Thanks again.

TriEagle Energy on July 9th, 2018

Customer Service is terrible
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I was on the phone for 33 minutes for them to explain why I got a late notice. They had applied it to my "old"account. I could not understand the CS representative's accent and when I asked to speak to someone in the continental USA, he said he was in Florida. I doubt that sincerely! He spoke loudly over me and was terribly rude.

Jerry from Merit, TX on February 20th, 2018

Hi, Jerry. We're so sorry that you had an unpleasant experience with our call center. It's our expectation that all of our employees treat everyone with kindness and respect, and will be sure to investigate. Thanks.

TriEagle Energy on April 11th, 2018

A bunch of scammed reviews
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The customer service SUCKS they always send their bill late and they do not work with you in the time frame to mail the payment back to them. They always right and blame the postal service for delivering t the bill late. These companys are well trained to scammed any body who decides to choose them as their energy provider.

Humberto from Arlington, TX on February 20th, 2018

Thanks for your review. Were sorry to learn of your frustration, but do want to clarify that each of our customers are sent mailed notices with an industry standard of 16 days prior to each payment due date. We also offer a variety of different payment options and notification systems, including auto-pay, email and mobile text. Were constantly looking for new ways to reach our customers and make your experiences with us as efficient and seamless as possible.

TriEagle Energy on February 27th, 2018

Worst Ever Customer Service
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Waited on line for 43 mins to speak to someone. Then another 35 mins to find out what had happened to the credit on my account. I could not understand anything she said. Everything had to be repeated 4/5 times. I asked where she was located and never understood her and asked if she was in the continental US and she said no. Asked for a supervisor who I still couldn't understand and he tried to say he was in Tampa Fla and I do not believe that. A call that should have taken 2-3 minutes took 1 hr 20 mins. Regardless of how good the rates are, I will not renew my contract because of their customer service.

Jerry from Merit, TX on January 30th, 2018

Thank you for your feedback, Jerry. We apologize for the inconvenience you have experienced, but are thankful that youve taken the time to write. It is possible that our customer service representatives were repeating questions to ensure that important account details are recorded properly, but were sorry for any frustration. Well definitely share your comments with the right people here were always looking to improve!

TriEagle Energy on June 19th, 2018

Signed me up without consent
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This electric company signed me up without consent. I have filed several complaints one with BBB and one with the PUCT. Back story: Before the holidays I was trying to pay my electricity bill online when I noticed a message that stated my service was going to be disconnected. I immediately called Ambit (my electricity provider) and they informed me that I was no longer their customer. I then told them if I could get switched back to being their customer because I had no clue who my electricity was coming from. I did not want to be without electricity during the holidays. I then did some investigating and found out who my provider was (TriEagle) who mind you Ive never even heard of. I called them and spoke with Ian, Mayra, Audrey, Tatyana all these people have told me is that a 3rd party broker signed me up. I just want to make it clear that I never gave consent to anyone to switch my electricity company. I also never gave anyone my information. TriEagle has stated that they have filed a compliance report and where suppose the get back with me before the bill was due. They are charging me $720 for early termination fees. Stay away from these people its been over a month and they have not been able to resolve my issue.

Roxana Diaz from Houston, TX on January 23rd, 2018

Hi, Roxana we're sorry to learn of your frustration. Per our records, you enrolled through a third party broker who, in turn, enrolled your account with us. That said, we're glad that you gave us the opportunity to work with you and that we were ultimately able to come to a resolution.

TriEagle Energy on July 9th, 2018

Bad experience!
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1.0 star rating 12/4/2017I was moving from San Antonio to Temple. I signed up with TriEagle thinking it was a fair deal. After the move I realized it was not. I called was told I only had 48 hours . It would be $750.00 to cancel companies that have these ridiculous fees there is a reason! Besides charging a base fee$4.95 now they added a TCRF fees of $5.96. I only have 1 year left I can't wait! Do yourself a favor pass on TriEagle. Look at all of their negative reviews terrible company!!!!!

Steve from Temple, TX on December 4th, 2017

Hi, Steve. Under the Public Utilities Commission (PUC) law §25.239, the commission may approve a utility to recover reasonable and necessary costs for transmission infrastructure improvement and changes in wholesale transmission charges under an approved tariff. This approved tariff (TCRF) results in additional costs to all customers in the CenterPoint and Oncor Service territories (those under both the utility default service as well as customers served under Third Party Suppliers).
While previous pass-through charges are bundled into rates so there are no hidden fees, this increase was implemented after your contracted rate was set. If we can assist you in any way, please do not hesitate to call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on July 9th, 2018

SCAM ARTISTS
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These guys call you and tell you about cheap rates but fail to explain the whole process. I ended up getting the shaft from TriEagle and they do not care to fix it or make it right. Beware of their sneaky tatics and lying ways not a good company to do business with.

Louis - Atco Rubber Products from Houston, TX on November 1st, 2017

Hi, Louis. Were so sorry to hear that you have not been satisfied with your service and want to help. If we can assist you in any way, please do not hesitate to call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Horrible, lying, money-grabbing electric company
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If I could rate 0 stars, I would. I called to set-up electric services for this company on August 27 for a future date on September 9. After hanging up with Power to Choose, I found out that my boyfriend had set up electricity services through a different company already. I immediately called TriEagle back that very same day, just a few hours later, to cancel my services. I received an e-mail from them stating that if I cancelled by midnight on the third business day, I can rescind my contract without any penalty. I cancelled services less than a day after requesting for services to start. I spoke to a lady who said she cancelled my services and when I inquired about any fees I should worry about, she told me there would be none since it was less than 3 business days that I cancelled. I requested for a confirmation of my cancellation to be sent to my e-mail, which she said she would do. I did not receive any confirmation but I let it go thinking my services had been cancelled already. However, come September 30th, I receive a bill in my e-mail with an Early Termination Charge of $740 and a service charge of $2.61 all due on October 13, 2017. I immediately called TriEagle and spoke to a lady called Latoya (?) she informed that services have been cancelled and that they were waiting for some "waiver" for the Early Termination Fee. I also asked about the service charge of $2.61 and she informed me that I was charged this amount because apparently "services started for a little bit". This worried me especially since I called to have services start at A FUTURE DATE. So why did services start when it should not have been? Additionally, on my bill, there was a usage chart for September 17....way after the date I called to cancel. So why was services on during that time?? I told the lady that I want written documentation sent to my e-mail or mail stating that I have cancelled my services and that they would waive all the fees. She told me that she will have that sent. And now, a week later, I have YET to receive such confirmation. Yesterday, I received the same bill but in my mailbox this time. I reported them to the Public Utility Commission of Texas hoping to get issue resolved since this company cannot seem to take care of this by themselves. This company gives out false information and charges you fees that SHOULD NOT be on your account in the first place.I do not recommend this electric provider. They are lying thieves trying to get as much money from you as possible.

Stephanie Diores from Corpus Christi, TX on October 3rd, 2017

Hi, Stephanie. We sincerely apologize for any inconvenience you may have experienced. TriEagle has waived both the early termination charge and service charge in full and, if theres anything we else we can do to help, please dont hesitate to reach out.

TriEagle Energy on July 9th, 2018

Screwed by TriEagle Energy
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The first time TriEagle screwed me was when I signed on for their service. I was told that the Budget Billing was available, one of the reasons I signed on. After I was with TriEagle for 1 mounth I tried to set up Budget Billing and they told me I was not eligible for that program Now I am living on Social Security and was depending on having an average monthly payment. I have to live with this arrangement for five years.
The next time I got screwed was partially my fault. My wife mailed a payment in and I made a payment on the internet. A double payment. TriEagle cannot reverse the internet payment, after they receive the check my wife sent in, for six weeks. For someone on a fixed income the six week wait is very uncomfortable.
This leaves me with no other choice but to terminate my account with them as soon as my contract is up

Andy Blake from Taylor, TX on September 15th, 2017

Hi, Andy. Wed like to sincerely apologize for any inconveniences you have experienced, and would be happy to look into why you were not eligible for our budget billing services all we need is the proper ESI ID or account number to do so. If we can still assist you in any way, please call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Pesima atencion al cliente
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No recomiendo a esta empresa no por su servicio de electricidad si no por su incapacidad para devolver el deposito mas de 4 meses y no lo han regresado y solo saben pasarse la pelota de uno a otro una de las persona con las que se hablo incluso acuso de que el cheque ya se habia enviado y mi buzn llenandose de tela de araas , nadie se hace responsable las facturas llegan a tiempo esas no fallan y encima cuando se pide hablar con un superior alegan q no tienen , psimo servicio.

Omar Solano from Houston, TX on August 18th, 2017

Hola, Omar. Gracias por tus comentarios. Nos disculpamos por cualquier inconveniente que pueda haber experimentado. TriEagle entrena a todos nuestros representantes de servicio al cliente para manejar estos asuntos con el mximo cuidado. El problema de devolver un cheque de depsito tuvo que ser escalado a nuestro departamento de facturacin, que puede tener un tiempo de respuesta ms lento. Si podemos ayudarlo de alguna manera, porfavor llame a Atencin al Cliente al (877) 933-2453 o enve un correo electrnico a customercare@trieagleenergy.com

TriEagle Energy on July 9th, 2018

Late billing deliver
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Bad service from billing specially when you call them to work something on their way they mail your bill. It is a waist of time dealing with this company because they send the bill ACCORDING to them on time and they actually don't, you will get your billed within 7 business days of due date and you better PAY because they will charge you $10.00 late fee if they do not get the payment on time by mail. Their manager or supervisor argue with customers and blame the Postal Service for not delivering the bill on time. Any one that reads this review please do no bother on getting them as your electric service provider, they do not care and they do not want to work with you to fix the problem. I really regret a lot signing with them. PLEASE FIND A BETTER ELECTRIC PROVIDER, do not waist your time with this people.

Humberto from Arlington, TX on July 21st, 2017

Thank you for your feedback, Humberto - please accept our sincere apologies for any inconvenience you may have experienced. You should know that we do offer a variety of different payment options and notification systems, including auto-pay, email and mobile text. If you would like to learn more about these options, you can call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

All Reviews By Date

Great Customer service
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I just got off the phone with a representative, and I asked if I could get an extension, after I explained my situation, she told me my options, she was very patient with me, I was panicking because I didnt want my lights to be cut off, I was going to have the money in two weeks, neither to say by the time I got off the phone, I was a happy camper and my renewal is coming up, and trust me I will be renewing my service, cant remember the young lady name, but Thanks again

NaNa from Plano, TX on April 23rd, 2023
My review
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Have been with tri eagle for years, never any problems. Customer service has always been the best, will recommend.

Brian And Beverly Paxton from 67510 on April 19th, 2023
Horrible!
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I paid my bill, on time. Early actually. I got an email saying I hadn't paid my bill. I was told to send an email with proof of the payment. Somehow they cannot find the email. I can barely understand the people I talk to to describe the situation and I have no other choice but to pay it twice. I'm stuck paying double for this month. I never had this trouble with Radiant Energy and it was cheaper. Never should have changed

Carol from Cedar Hill, TX on December 9th, 2022
Very happy
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Been with triaeagle a few years and never had a problem ..so far excellent service !

Brenda from Fort Worth, TX on October 22nd, 2022
Scammers
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I've only been with Trieagle for 3 months. This has been the worst 3 months of my life! I am a widow. My son, who resides in Dallas, tried to help me save by changing from Reliant to TriEagle. What a mistake in judgment! I guess the promotion sucked my son in. I bill has been between $311 and $500. I have a 3 bedroom home, and I am the only person who lives there. I am working from 6 a.m. to 6 p.m. I don't understand why my bill is so high. At this very moment, I am in my car. There has been for an outage for 2.5 hours. I just received another message saying the repairs are taking longer than expected, and they will contact me with another estimated time of repair. I have to go to work in the morning. My house is very hot. I am so upset right now. I will in the process of contacting the 3 local news stations regarding this matter. I don't have funds to stay in a hotel, so I am just between a rock and a hard place.

Melanie Jones from Houston, TX on September 15th, 2022
Extremely High Energy Bills
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I signed a new contract last year supposed to be cheaper now over the lost 3-4 months my electric bills are outrageously high. Why is this? I have used this company since 2019 and have not had this issue now suddenly my monthly bill has tripled each month.

Jackie Henderson from Odessa, TX on August 25th, 2022
I feel robbed by trieagle.
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TriEagle double charged me last month which didn't upset me to much since I expected a prompt refund back to my account.Trieagle acknowledged the mistakes but refuses to return the money in a timely fashion or to my account.I was told yesterday I will receive a gift card or check in the mail and that it will take weeks costumer service had no idea when I will get my money back if I havent received it in an additonal 3 weeks ( it happened on the 23rd of March yesterday was the 4th of April mind you they wont me to wait an other 3 weeks before calling back.Totally unacceptable ! ! !Never dealt with a company with less concern for their costumers worse customer service and less interest in correcting their mistake.My advice stay away from TriEagleWhat if they accidentally clean out your account and other payments bounce ? I guarantee they wont pay your late charges. I was told that much by their wonderful, useless, costumer service .Needless to say I will switch provider as soon as my contract runs out and my advise to everyone is stay away from TriEagle their rates aren't worse the problems they could cause you.

Monika Frank from Mission, TX on April 5th, 2022
48 hours without power!!!
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I've been a paying customer for 3 years on time - never missed. Renewal came up and Pulse had a better rate so I signed up. Trieagle came back with a counter offer if I would sign on with them for another 3 years. I was hesitant because I already had a date of service with Pulse but they said no problem they would take care of everything. And I specifically asked if they were sure because I didn't want to go without any service! Well on one of the coldest days of the year my power went out and I thought it was Centerpoint. After multiple aggravating phone calls it turned out Trieagle had disconnected me and whoever had written the new contracted had failed to put a start day in??? I went a FULL 48 HOURS without power and I have serious health conditions. Being in cold temperatures puts me in severe pain and compromises my immunity. I was soooo furious and to make matters worse I was lied to repeatedly by their CS reps. The first one told me I'd have service back on between 4p and 9p the first night. The next morning I was told it would be back on by 11a. Finally I got one that was honest but only after I wouldn't let him off the phone. He tried to blame it on Centerpoint but the truth was this so-called URGENT reinstatement had to go to another department at Trieagle (and getting anything done on a Sunday isn't likely) then to Ercot and then finally over to Centerpoint!!!! I know they are just a big company that doesn't give a bean and it's not personal for them but being the one freezing and unable to make a hot beverage felt personal to me!!!

48 HOURS WITHOUT POWER from Houston, TX on January 24th, 2022
Power out no response
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I have a few meters on my land.. called to get one turned off for an r.v that was connected. Tri eagle turned off every meters to my rv park and main house made me wait 2 days before power was returned in the cold. Worst service to try and get them to fix the problem.

Rick Pena from Midland, TX on November 5th, 2021
Good and simple
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Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch.

Mike In Texas from Kemp, TX on August 26th, 2021
Shorter Pay By Phone Method
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As far as pricing, Tri Eagle is the best out there as far as savings, there is NO DOUBT in my mind about that. Customer Service needs some work, not always the friendliest BUT my biggest complaint is the pay-by-phone system. It takes FOREVER to pu by phone and I think they know this and its to con you into signing up for auto-pay so that way they can bill you at a higher amount and take it when they like, I never trusted auto pay and I still dont. I know the game, they want you to sign up for auto pay and for those that dont they make sure to make the (one time payment) pay-by-phone process loooong and drawn out so you give up and sign up for the auto-pay service. Big business are notorious for these little tricks and scams.

Bobby Shue from Wylie, TX on August 11th, 2021
They overcharge. Stay away.
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They have been overcharging me for three months now. I have an 800 sq foot apartment and my most recent bill was for $225. Which is ridiculous because my last electric company only charged on average $90 a month for a 3 bedroom house. So ridiculous. And when you call to try and fix the issue none of the costumer service reps speak very English well.

I Hate This Company from Waco, TX on August 9th, 2021
Do Not Use this company! Terrible customer service and bogus charges! I
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I have been a customer for 3 years. I just moved. I had to call two times to get my service transferred. The first guy I talked to told me I needed to sign a two year agreement. The second person I talked to asked when I wanted service at the new place I said the next day, if possible of course, I was overlapping service & paying for services at two homes for about a week. At that moment when I told him the date for the new service he did not say okay if we turn on the new house tomorrow, we will have to charge a $144 expedited fee, however thats what they did! Also, the service at my new house was on in the owners name so all they had to do was switch it into my name! Now I have called Trieagle 4 times, left 3 messages and got multiple reasons for why I was charged $144. This expedited charge was the latest excuse from John on behalf of the President of Trieagle. He said it was in the statement I was read, (are you kidding me John??) If the President of Trieagle had one ounce of customer service experience he would of corrected my bill, yet here we are with $144 STILL on my bill and a bunch of lame excuses depending who at Trieagle you talk to! Thank God my contract is up next month I will be sticking with Reliant/NRG I never ever had any bogus charges when I I was their customer! Thanks for nothing Trieagle

Anita from Houston, TX on June 11th, 2021
Horrible Service!
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Firstly the company hooked up electric to the wrong address. When I figured out I was paying someone else's electricity and my landlord was still paying mine, TriEagle turned off my electricity. First day 1st ticket was put in, NO electricity, then a 2nd ticket put in still NO electricity, second day still NO electricity and I was told it could take up to 21 days to get my electricity turned on. What the hell?? At this time I still have NO electricity. Thanks TriEagle for a horrible experience and for NO electricity while I sit here cold with children and no heat, lights, etc. Run away from this company....fast!!!!

TR from Rockwall, TX on May 12th, 2021
Deceptive practices - DON'T go OUT OF CONTRACT
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My contract expired in Jan 2021, just before the Texas Snowmagedeon. I received a hyper technical-Uber Legal letter from TRI-Eagle essentially saying that I was released. NOWHERE on the letter did it state the price per kWh. On my first bill after lapse of contract I noticed a 14.9 cent kWh rate. I then telephoned TRI-Eagle and the nice lady attendant informed me that if I switched to month-to-month, that it would drop to 11.8 cents per kWh. NOT ONCE did she indicate that I was required to telephone on a monthly basis and renew the 'month-to-month'. Silly me, I thought the 'plan' was implied in the 'month-TO-month' Sure enough I get Aprils bill and it shot up to 14.9 c kWh after the month is completed. I telephoned again and the weekend attendant verified what I knew. I indicated that NOT ONCE has Tri-Eagle formally put into writing and provided to me what my post contract lapse rates are until I receive my bill. Now I ask you Texas, when you go into a store are the prices marked? YES, and yet these yahoo's- all of them- are able to get away with NOT indicating how much we will be charged until we receive our bill. WAKE UP TEXAS - deregulation of the electricity market has been a boondoggle disaster. The perception THAT YOU have a choice like purchasing bread or cellphones has you placated into thinking you are in control. The facts published by the state show that NO ONE is in control and those who know how to play the game are bilking us ALL to put more money in their pocket by pulling it out of our pockets. If you doubt me, please consult anyone you know in Florida where it gets just as hot, and yet their monthly electric bills are FAR lower than ours season for season. The Dallas based "Lex and Terry" radio show - formerly in Florida, now in Irving - complain vehemently about how much their electricity bills went UP when they moved from Florida to Texas.

Hate To Be SCAMMED! from Richardson, TX on May 9th, 2021
Great Company & Rates
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We've been with TriEagle for 3 years. Never had one problem. Getting ready to renew for another 3 years!

Dominique H from Mckinney, TX on April 29th, 2021
My Tx powercompany
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I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services.

Danny B. from Mansfield, TX on April 13th, 2021
Horrible company
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They simply ignored three requests for cancellation and just connected me anyway and tried to charge me.

Johannes D from Houston, TX on April 8th, 2021
Trieagle energy has been a good experience.
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Customer service has been friendly and helpful. Rates are comfortable.It's time to renew and I'd like to keep the same plan.

Sandy from Plano, TX on March 10th, 2021
No bill sent.
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Called Trieagle customer service after not receiving my monthly bill. They said they are waiting on usage numbers from the provider. Huh?? Our meter is electronic. Hopefully they are not going overcharging their fixed rate customers.

Kevin Monted from Kingwood, TX on March 8th, 2021
Change Billing date
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I had called Trieagle about 7 months ago and tried to get my due date changed from the 22nd of the month to the 1st of the month and they said it can not be done. REALLY?? A lady I spoke with said she would see what she could do and get back to me. Never heard from them again. Then, 1 week ago, I was late by 12 days as I thought I had already made the payment and they shut off my electricity. It turned out I had only paid $50.00 dollars instead of $105.00. An honest mistake, but to shut of my electricity was wrong. My social security does not come until the 24th of the month and had they changed my due date, this may not have happened. I do not want to do business with a company who can not help out the edelry

Marlena from Fort Worth, TX on February 18th, 2021
Good
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Smooth transaction

Vino from Roanoke, TX on February 16th, 2021
Do not use them!!!
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When you order your service you can't understand them...they make it seem like you have this awesome deal to save on electricity. I have a 4 bedroom one bath my kids go to school and my husband and I both work..so tell me why was my bill about $400-$500+ a month I would not recommend them. I highly recommend carrots energy. They gouge you rip you off and right now when things are the way they are they aren't willing to work with you to help you out. Ridiculous now I end up with a bill for almost $1,000 now tell me who can pay that in electricity with the economy being the way it is. Ugh very unsatisfied with this company and I regret ever using them!!

T. Dawn from Crane, TX on January 8th, 2021
Switching providers
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I am switching providers for a lower price at the end of my contract and trieagle turned off my power a day earlier than they are supposed to with no warning. When I called to talk to them about it they said they would only turn it on if I sign a new contract. This felt like bullying and I will def never come back to this service. Luckily its only one day I'm without power.

Alyssa from Tomball, TX on December 21st, 2020
Feeling cheated
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I think Im running into the same kind of headache with Trieagle that other customers have been running into. When I signed up for the no-headache no-hidden cost fixed rate at 0.096 per kWh, I was careful to ask the Trieagle lady on the phone AGAIN and AGAIN: OK, so suppose I used 2000kWh/month, the total I would have to pay for the month is 2000x0.096=192usd and thats it, without any fee added? and she confirmed. Wow, that would save me a lot of headache, I thought. The first 2 months, it seemed OK, but beginning from the 3rd month I noticed that the bill was much higher than expected. Today, Dec 19, 2020, I reviewed all the bills and it turns out that though the rate is still 0.096, Trieagle have added at least 5 other fees, thus bringing the average price per kWh to 0.11 cents. The most outrageous fee is the TCRF, which for curious reasons, fluctuates month by month: In July, when my contract started, there was no TCRF, but in August it was 12.99usd added, in September it was 26.62usd, in Oct it was 21.45usd, and last month November it was 20.04usd. I dont know what is going on here? I don't know where my mistake was, but I have a feeling of being CHEATED.

Thong Dang from Houston, TX on December 19th, 2020
Satisfied
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Just moved here and happy with them so far.

Mark from Mckinney, TX on December 17th, 2020
Mixed opinion
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Process & administration good experience. Price on the high side.

DT from Cypress, TX on September 25th, 2020
Discounts to Retired Military or Law Enforcement
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I asked the agent if TriEagle give a special rate or discount to retired Law Enforcement or Military. He did not know and informed me to call Customer service. Was just curious if did or not I have 27 years of service, I was told to ask by a few companies.

Ale from Sealy, TX on September 18th, 2020
They had me They lost Me
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Up until yesterday I would have given TriEagle at least 4 stars. I had been a customer for almost 5 years and have been extremely content with my experience. So much so that I had become complacent, shame on me. I just found out that my contract, locking me into a rate that was really good 2 years ago (it's a little higher then what I could get now, but again, I did not shop them because I was satisfied) expired back in May. I get plenty of emails telling me about my weekly energy report and thank you for my payment. I did not , however , notice anything marked urgent reminding me that I was NO LONGER UNDER CONTRACT AND YOU ARE NOW PAYING 15 CENTS KW/HR. I am sorry TRI EAGLE, but your job is to make sure I am a client that absolutely knows all of my options. You failed and then when I brought it to your attention you were only kind enough to offer "SOME" help on this months bill.It took me all of 5 minutes from that time to go to Choose Energy and sign up with a provider for less than 8 cents KW/HR. Yes, it's my fault, of course. But shame on you for not stepping up to the plate and keeping a client that has given you money consistently and on time for over 5 years.Please avoid this company on principal alone

S Perry from Rockwall, TX on September 17th, 2020
TriEagle is OK
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Sign up easy and glitch free, arranging CC Auto Pay a bit confusing, Billing format nice, waving of "late pay" charge a welcome perk. I'm a happy camper.

Glenn Z from Angleton, TX on September 14th, 2020
Keeping Trieagle for life
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Excellent service , weekly information is provided about my usage.
Never had a billing problem and never needed to call customer service

Bill G. from Houston, TX on August 31st, 2020
Quick to shame
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I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other.

Jenny from Port Isabel, TX on August 17th, 2020
Very good company, great rates, friendly service
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After dealing with the abusive Reliant energy company., trieagleenergy is a breath of fresh air. Totally satisfied.

Joseph Dupre from 70570 on August 9th, 2020
07/27/20 review
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We as so far happy with the service provided except we have not recieved a monthly statement as of yet. I am getting scared because have been laid off work until pandemic is under control. Thank you. All else is very good. The staff is very helpful and friendly.

David Bates from La Porte, TX on July 27th, 2020
Good company for electricity. However....
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Great company for my electricity. Had no problems or hidden fee issues. However, I will not be renewing with them because their renewal rates are higher than "new customer" rates on the open market. For the life of me I do not understand why companies essentially want me to discontinue my service by upping the rates when I am a known quantity who always pays on time. I guess they don't care about loyalty.

S. Rich. from League City, TX on July 20th, 2020
Not recommend
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Bad coustmer services and unprofessional

Tareq from Katy, TX on July 17th, 2020
Great Service
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I have been very satisfied with the service and the cost of my electricity with tri eagle

ELevy from Houston, TX on July 15th, 2020
Awful Costumer Service
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I didn't have any issues until I moved out. I sent an email a week before and never heard back from them regarding a change in address. The day I call them they inform me that they do not respond back from costumer requests if they are not "specific enough" and that now they will try to change my address. They took a week to email me back. Also, the representative during the call was very rude, short, and overall ignored my complaints. The actual service they provide is good, I would not trust their costumer service whatsoever. You can find another company with competitive pricing and a better costumer service team in Texas.

Frank from Dallas, TX on July 10th, 2020
Today
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Every thing is ok

Tom from Huffman, TX on July 1st, 2020
Great Price
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I was with Reliant paying 12.2 per kilo my plan was going to renew going up to 14.4 TriEagle gave me 9.2 per kilo for 2 years. They did all the paper work to switch, Great Service. My first bill went down 60.00 Dollars.

Johnny500 from Graham, TX on June 25th, 2020
Trieagle
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So far so good

Clay from Baytown, TX on June 24th, 2020
Unacceptable Behavior - Cut Off Power Over $48 - Brutal Customer Service
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Customer for 3 years. Auto payment every month no matter what the bill. Of course sometimes higher or lower than actual.
Despite this payment record, they cut the power off during the Covid lock down. I will try and be polite , but they don't deserve it. One of the worst providers out there. And they have the smiley picture of some idiot who cuts the power to longtime customer over $48. Looking to replace them ASAP. What a bunch of losers.

Ex-customer from Houston, TX on June 23rd, 2020
Power outage without verification
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Awfull customer service, cut my power without verifying, its been out for more than 24 hours, customer service just keeps lying and there is no hope of getting my power back up! Ridiculous! My house, my work, my kids everything is being compromised all because of an error on The companys end!

Amna Waqar from Pearland, TX on June 23rd, 2020
Disappointed
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When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home.

Carolyn Morley For Robert from Richmond, TX on June 14th, 2020
Rates
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When we switched to TriEagle, you promised a lower rate than we are being charged. We have called you several times without getting a reason for you charging a higher rate than promised.

Robert B. Morley from Richmond, TX on June 13th, 2020
I will never sign a 3 year contract I am locked in a 3 year contract
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This is the most deceitful energy company please avoid them please

C.D.Wynn from Lancaster, TX on June 11th, 2020
Great Job
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Very smooth transfer. Good rate, good communication!

Great Job. from Fort Worth, TX on June 6th, 2020
Trieagle Energy
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My experience with Trieagle Energy has been very good.I have been very happy with them,

Trieagle Energy from Tomball, TX on May 29th, 2020
Poor customer service
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Very frustrated trying to speak with the service reps located in Irving, Tx. I called and spoke with a representative the third week of March to disconnect my services on March 31, 2020. Im still getting billed for this service Ive called twice to speak to representatives. they act like they dont know what Im talking about. They come across as not wanting to help me. they will not give me a corporate number to call. it makes me extremely leery of this company

Loretta Fulton from Buffalo Gap, TX on May 7th, 2020

Loretta - Your experience is important to us, and we're here to help. Please email your account/contact info to SocialMedia@trieagleenergy.com.

TriEagle Energy on May 7th, 2020

TriEagle is saving us money!!
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We really like the simple billing and I also like the usage reports, 8 months into the 36 month plan and we are very satisfied !

C. Allen From Angleton from Angleton, TX on April 29th, 2020
Dissatisfied
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I am very disappointed in this company. I called to get a 4 extension until my 401k money hits my bank, after being laid off from work. I was told i couldn't get a 4 day extension bc in October of 2019 when I was in the hospital i didn't i was a day late for the extension they had given me. You people are money hungry devil's during this difficult time. I'm a 3 year customer who has only been late once in 3yrs.

Rodney A from Houston, TX on April 13th, 2020
Customer service awful
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Customer service sucks. Called 8 times in one day, and not one person answered the phone. Had to leave a message each time. Called multiple times again on another day and encountered the same scenario. Better drastically improve your customer service

Patick from League City, TX on January 30th, 2020
Low prices, but they will screw you over on billing. I had to file a complaint with the Public Utility Commission!
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Please note: I had to file a complaint with the Public Utility Commission of Texas today, after calling TriEagle three times. I spoke with two different supervisors, both of whom refused to correct/amend my bill and they continued to blame to billing error on Centerpoint. TriEagle continued to tell me that my brand new smart meter that Centerpoint installed several months ago was not giving Centerpoint an accurate reading and they were estimating my bill. I called Centerpoint and Centerpoint told me they DID come out and read my meter, so TriEagle is full of it and totally lied to me. The reason I am so livid is that I signed up for budget billing with TriEagle on 5/22/19 and my bills are not supposed to be more than $130 per month plus tax (my bills have averaged $134.15 per month since signing up). TriEagle decided to bill me twice for January (I have 2 bills sitting in the billing section), but they are stating the second bill is correct. It does reflect the budget billing amount, but it has an additional $57.59 tacked on and TriEagle continues to blame Centerpoint for their lack of reading my meter. Regardless of whether they read my meter or not, I am on budget billing and my bill SHOULD NOT BE MORE THAN THE AGREED AMOUNT PER MONTH GUYS! I AM NOT LATE, YOU GUYS SUCK! Please review your complaint and ensure that the information is accurate. Select the "Back" button to make any changes or the "Submit Complaint" button to finalize your complaint with the PUC. Date: 1/17/2020 6:37:29 PM Complaint No: CP20xxxxxxxxxx Account Holder: Heather L. E-mail Address: XXXXXXXX Service Address:XXXXXXXXXX Houston TX 77XXX Houston TX 77008 Harris County Complaint Against: TriEagle Energy, LP Complaint Type: Billing Service Phone: Account No: 160XXXXXX Complaint Information: Good evening, I signed up for budget billing with TriEagle Energy on 08/22/2019 & my budget billing amount is supposed to be $130.00 per month (plus tax, etc.). Since signing up for budget billing last August, my bills average $134.15 per month with tax. When I logged on to pay my bill last night, my total due was $191.74 and my due date had changed to 01/27/20. TriEagle actually charged me 2 bills for January. One for billing period 2019-11-25 - 2019-12-30 with kWh 778 (total due on this bill reflects our budget bill agreed amount of $134.15 monthly, but the kWh were incorrect on this bill), and one for billing period 2019-11-25 - 2019-12-31 with kWh 878 (total on this bill shows the budget bill amount, but also has additional amounts added in and I am not sure why. Total on this bill is $191.74). I am NOT late on my payments. The last payment I made of $134.15 was received and applied on 12/16/2019. When I log in and look at my payments, after my last payment their log states there is an invoice credit made on 2020-01-09 in the amount of $76.56 2020-01-10 (Reissued Inv Credit). This was NOT a credit. I am not sure what this was. I also just paid my current bill today (01/17/20) for the amount of my agreed budget billing total, $134.15. There is still an amount of $57.59 pending. I spoke to Henry with PUC & he said to only pay the amount NOT in question & PUC would investigate the remaining balance. Can someone please help? Thank you! Best regards, Heather L.

Heather L. from Houston, TX on January 17th, 2020
Poor Automated and billing process
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Over all the experience with Trieagle has been very.. very POOR! I opted for the paperless billing. My invoice has never accurate to the point that I paid the wrong amount and my service was disconnected. I have never paid so much during the cooler weather as I have now. Do not go with a small utility company. Use a known company!

M Garcia from Houston, TX on January 13th, 2020
First customer experience
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Good customer service and online friendly

James from Weslaco, TX on December 10th, 2019
Flim flam con job Trieagle energy
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This company got me to sign 3 year contract under false pretense. I signed up for 10.7 cents and I'm being charged over 11.4 cents with all the fees they add to the bill. They tried to blame Centerpoint but I called them and they said it was Trieagle charging me the extra money for new contraction fees on power lines I have been in my house for over 5 years no new lines here what a con job. Not to mention these fee are supposed to be only allowed 2 times a year not every month.They are getting money just because of what B.S. TRIEAGLE HORRIBLE COMPANY FOR TEXAS DON'T BUY

Harold VanAlstyne from Tomball, TX on November 22nd, 2019

Harold VanAlstyne - We care about your experience. Let's take a look at your account together to see what is going on. Please email your account and contact info to SocialMedia@trieagleenergy.com and we'll reach out to you.

TriEagle Energy on November 22nd, 2019

Horrible
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This has to be the worst utility company on the face of the planet their customer service they're nice but they don't know what they're doing their compliance office in Connecticut is all screwed up there a bunch of crooks and liars. They have caused me my health they have cost me post-traumatic stress disorder I've been arguing with this people forever they put stuff on your bill and they take it off your bill and they put it on and they take it off they roll the account numbers over after while you feel like you're going insane then they threaten to disconnect your service every week.. I do not recommend this company to anybody in particular any senior person

V. Valentine from Galveston, TX on November 18th, 2019

V. Valentine - We care about your experience. Let's take a look at your account together to see what is going on. Please email your account and contact info to SocialMedia@trieagleenergy.com and we'll reach out to you.

TriEagle Energy on November 22nd, 2019

Clear and Reasonable Pricing
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I was looking for an electric provider that had clear and reasonable pricing and they fit the bill. I am happy so far.

Shane A. from League City, TX on October 18th, 2019
Good price
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Good experience

Rukhsana Lakhani from Sugar Land, TX on October 14th, 2019
TriEagle Energy
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It was quick and easy to sign up with TriEagle Energy. They offer a great long term energy plan that is relatively inexpensive. I do not have to deal with renewing my plan for three years.

Kathleen S from Houston, TX on September 29th, 2019
Save $$$ with TriEagle
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Instantly, TriEagle saved me at least $30 per month. The calculation for the bill is straight forward, unlike my previous provider.

2Win from Houston, TX on September 23rd, 2019
Good after two billing periods.
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So far so good. Here in August we received our second bill. Definitely lower rate than TXU. Customer service by phone was helpful. Must call during business hours and they are located in eastern time zone.

John W. from Duncanville, TX on August 20th, 2019
Great price
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We found a great plan at a super price.

Luis from Houston, TX on August 19th, 2019
TriEagle Green Eagle 12
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Good rates & good service

Name from Houston, TX on August 17th, 2019
TriEagle makes TXU look efficient and caring
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Talking to representatives for TriEagle is the same as talking to any outsourced call center with the same poor results and customer frustration. The charge for $513.73 was authorized to go on a credit card not through a debit card. The end result was $200 went to a credit card and $315.73 went through a checking account that was supposed to have been changed. The result was a domino effect causing a disaster on many other checking account payments. The supervisor acknowledged that it was not my fault but no corrections nor letters were offered once he discovered TriEagle had their money. If you deal with this company it would be wise to tape the calls since they will not check to verify that the withdrawal was not authorized. The staff are inept and many do not speak English as a first language so misunderstandings are very common. To worsen an already bad situation, the female rep was loudly chewing gum and snapping it that I put her on speaker to see if it was any clearer. TriEagle the professional company. They service New Jersey and Texas. A match made in the darkest depths of Satans domain. Look before you sign because there are many reputable, honest companies out there.

Crisrx from Richardson, TX on August 14th, 2019
Mixed reviews
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Charlie palilo of sports radio Houston sold me on trip eagle. The pricing is perfect for me. Uncomplicated and straightforward. very reasonable. I'm not quite as impressed with billing though. I moved just over a month ago and set my new account on auto pay. Or so I thought. I just got an email saying my service was about to get cancelled. No bill in the mail. No auto pay. Customer service reset me back on auto pay. I'm hoping. Like the cable company I had a dispute with, I had a rep whose first language was not English and the potential for miscommunication is much higher.

Greg from Sugar Land, TX on August 7th, 2019
Angry. Disappointed. Outraged.
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Signed up Friday. Plan to take effect Monday. No power. FIVE calls. All promised to have power on by the end of the day. Finally called encore. True agile did not put my order through. Now Im sitting in a dark house in over 90 degree heat. I think this is not healthy. There is no emergency number. Not the service Im used too.

Doc from Wichita Falls, TX on August 6th, 2019
Energy review
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Easy and seamless conversion to Trieagle Energy

Raymond from Allen, TX on August 4th, 2019
Refer-a-Friend Program-DO NOT FOLLOW THROUGH AS PROMISED
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I have been a customer for over 2 years. I referred a friend in February 2019. It is now May 2019, I received my May bill with no problem however after speaking to several customer service reps providing every rep with the required information and I get the same song and dance. Not a returned call, not a letter from a Manager or Supervisor as promised. No referral gift card or reduction on my bill. This is the worst customer serviice or process.

Susan Schmidt from Magnolia, TX on May 7th, 2019
Best light bill ever
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I wish I could have known about this years ago. Happy to have this need to lockdown with trieagle Best price for years to come.

Juan Castro from Brownsville, TX on March 16th, 2019
HORRIBLE, APPALLING, DESPICABLE New Customer Experience
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I called TriEagle to inquire about new residential services for the home I moved into on Feb. 22nd. I originally reached out to them the 1st time on Feb. 18th so that my service could be connected by the 22nd with no problem and not having to rush and wait until the last minute. I was asked after a credit check to put a security deposit down, but on their website it states AD Military can have their security deposit waived. So after asking the Customer Service Representative about it and her having to put me on hold 2 times to ask about it and confirm with her supervisor, they told me to send a copy of my military ID to their Customer Care email and if all was well after they reviewed the email with my military ID no one would be in contact and my services would be up and running on the 22nd (my move in day to the home I am renting) but that if something were wrong or they couldnt verify my email with my military ID someone would be in contact with me within 3 business days. That was on the 18th, so move in day gets here and its the 22nd of Feb and I never heard anything from anyone so I was thinking my services had started and switched from the homeowner to myself and I would receive my monthly bill in the mail after a few weeks.....WRONG! So now Friday, March 1st rolls around and its been 2 weeks in my new home and I want to see my weekly usage that TriEagle offers to kind of gauge where my electric bill stands since Ive moved into a bigger home than I had previously. I try to log in and set up an account to view my usage and it wont let me. I call customer service and guess what?.... They tell me that the picture of my military ID that was attached to the email I sent them was too small and I needed to resend it, but wait? I never got a call from them telling me I needed to resend it, I never got ANY communication from them, so here I am 2 weeks that Ive thought my service was in my name and running without an issue and I HAVE NEVER EVEN BEEN SET UP and no one has called or emailed to let me know so that I could get it taken care of and emailed again prior to the 22nd when I needed the services on. IT GETS BETTER...so RIGHT THEN I sent another email with a new and bigger picture of my military ID and I received an email saying someone would get back to me within 3 business days...that was March 1st and today is the end of the 6th, thats been 3 business days and STILL no contact from ANYONE! So now is 2 weeks that Ive been living in my new home and not received any kind of service from TriEagle when I originally contacted them Feb. 18th, almost a month ago, to have new residential services started. I am using the electric and its still under the homeowners name!!!!!For me to have researched prices and chosen TriEagle as a new customer and new service, I cannot believe the way they have handled this situation. Not only that, but on their website they act like they appreciate military members and offer them the deposit waiver but leave them stranded without power or any communication when I have done everything on my end that was asked of me to do. I have never been so appalled by a customer service experience in my life and will be filing a complaint with the BBB and trying to contact their headquarters and continuing to reach out to whoever will listen because this is just the most ridiculous and inexcusable way to conduct a business, especially for military member and new customers.

Stukupalot from Houston, TX on March 6th, 2019
I want out, now!
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Im writing this review because of the bad service and customer service Ive been receiving after being a new customer of TriEagle for only 16 days! I recently received my first bill via email and immediately became alarmed when I saw that my bill was $40 and change for only 10 days of service. I just moved to Garland TX and work 2 jobs so Im not home much and I live alone. $40 is outrageous for 10 days of service. Its safe to assume that my bill will be $120 for an entire month which is insane. Never in my 9years of paying electricity bills have I ever paid this much money and I dont plan on starting now. I was told (by a choose Texas power representative) TriEagle energy would be a great electricity provider and this has not been the case. Ive made 3 phone calls to get this rectified only to be told to check my appliances at home and make sure they are being used efficiently. My intelligence have been insulted and Im beyond dissatisfied with TriEagle. I can count on 1 hand how many times Ive used my heat/ ac since Ive move here, I dont cook because I just moved and dont have any cooking ware or food, I dont have a tv nor internet services, I only have kitchen appliances and 1 lamp plugged into an outlet, and IM NEVER HOME for this energy bill to be so high. Ive asked to speak with a manager 3/3 of the times Ive called customer service only to be told all three times that a supervisor was not available or too busy at the moment and they would have a supervisor call me back. Now Im waiting on a callback during my free time between jobs. I will email, call, and write reviews on every platform during my free time until my issue is addressed. This company was recommended for me, I didnt just choose this company

Disappointed from Garland, TX on January 17th, 2019
Bill tripled
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Was expecting my bill to decrease after my son and his 3 daughters moved out . Now it is only me, I am gone during the week for 12 - 16 hrs a day. Does the kwh hours i am using decrease. No they keep going up. How can kwh with 5 people living in a home be anywhere from 70 to 100 kwh per week and jump to 425 kwh a week with one person living in the home. Something is not right, i will be changing providers asap. This is crazy.

Debbie from Denison, TX on November 21st, 2018
Trieagle energy review
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I wish I would have switched to trieagle years ago! I am amazed how much lower my bills are! My previous provider added up to $80 for Oncor pass thru charges, however, Trieagle only charges a $4.95 base charge! This, along with my lower locked in rate, makes a huge difference in my bill. I am spreading the word to all my friends!

Melanie Ross from Arlington, TX on November 13th, 2018
Poor Service/False Statements/Rude Agents
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Absolutely the worst customer service ever. I signed up on Oct 10th and change my service to another provider on Oct 11th. After signing up on a priority move-in request I was informed my power won be on by mid-morning Oct 10. I was without power well into the evening and called TriEagle multiple times about connecting my service, and each time over a 8 hour period the reps claimed ONCOR had the order. I put ONCOR on a conference call twice so they could confirm the order wasnt received by them. In the meantime I was without power the entire time. TriEagle reps hung up on me twice and after a late call with Esra of TriEagle, TriEagle questionably informed ONCOR REJECTED my order and they didnt know why. However, ONCOR had no record of this. TriEagle then stated they couldnt turn my power on until the next day because all of there experienced reps had gone home for the day and no one there new how to resolve the problem. This was a priority order established early on 10/10,and even ONCOR was puzzled about TrIEagles lack of service and unfounded statements. I was without power for over 10 hours and originally thought I could establish this knew service the same morning; I couldnt have been more wrong and will never use TriEagle again. Every time I called I had to wait more than 30 minutes and each time they hung up and apparently disconnected any ability to do a Customer Survey. I will never use them again!!!!!

Ron from Forney, TX on October 14th, 2018
The left hand does not know what the right hand is doing.
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I re-signed in July, as I was notified I had to do. However, they did not recognize this and charged me .14 cents a Kilowat hour. I chatted with a rep and they told me in August that I failed to re-sign when I was supposed to. So, I re-signed up yet again, but they still got the extra money on my bill. Now, they still did not apply the rate on my bill that I signed up for in August and continued to charge me .14 Cents. I scrolled thru my e-mail and found the confirmation from July that I did indeed re-sign with TriEagle at .9 cents. So, for two months, they have happily taken more money than they were supposed to. So, I spoke to their customer service and they say they will make an adjustment to my bill. Terrible service. Just terrible. I wish I had never heard of TriEagle.

Chris from Pflugerville, TX on October 2nd, 2018
Great Service, Great Price, No gimmicks
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I've been with TriEagle for many years. My present 36 month contract expires in June of 2020. I plan to renew at that time. I was originally attracted by the simplicity of the plan. A flat rate (mine is 8.6 cents) and a monthly base charge of $4.95. That is all there is to understand. Many of the other companies have many gimmicks to try and confuse you as they overcharge . There is no Santa and I wanted a contract that didn't read like a variable annuity from a third rate insurance company. I don't care about "free" weekends, free nights, free miles, free points, no charge if a Holiday falls on a Thursday during a full moon, etc. Those are designed for gullible people. Just give me a great rate and no HIDDEN charges. If that's what you are looking for I doubt you can find any better than TRIEAGLE. I've only had occasion to call them a couple of times in seven years but my questions or concerns were answered quickly and courteously. Keep up the good work and the simplicity of your plans TRIEAGLE.

Tom In Friendswood from Friendswood, TX on September 22nd, 2018
INFORMATIVE AND RELIABLE
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Electronically, Tri-Eagle reports great information monthly with comparisons to last year and graphs usage. Customer Service could improve by being a little more friendly. A good thing is we rarely need to contact them, with auto pay and an extended contract, making electric service "automatic". It just happens and is always there.

"Automatic Reliable Service Info" from Grand Prairie, TX on September 21st, 2018
Satisfied Customer
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We have been pleased with the service and with the overall price for electricity. Even though it is more than our last contract with another provider, it is the best we could find at this time.

Customer from Cypress, TX on August 30th, 2018
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We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

Jeannette Floyd from Texas City, TX on August 12th, 2018
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We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

Jeannette Floyd from Texas City, TX on August 12th, 2018
My first review with TriEagle.
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Since it's only been a short time with TriEagle all my expectations are positive so far.

Bill Shepherd from Richardson, TX on August 7th, 2018
Good Experience
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I shopped for over an hour for a new electric company. I finally decided on TriEagle as they had one of the lowest prices, with no usage penalties, and the monthly fee is only $5, instead of the $10 I was paying with Ambit.

Scubee9 from Houston, TX on July 30th, 2018
Customer Service after the fact
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My experience with your customer service department was not good by any means. First of all you can't understand anything they are saying. I am assuming this is outsourced to a foreign country. Secondly, they did absolutely nothing and said that a supervisor would call me back in about an hour. It was 3-1/2 hours later and the supervisor was even harder to understand. Although the need for customer service was long gone at that point, I am so sorry I switched to TriEagle because its going to be a long year and I think I did a 2-year term with one of my account. I will not recommend TriEagle due to this horrible experience.

Kathy Allegra from Friendswood, TX on July 23rd, 2018
3 YEAR FIXED
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I have a 8.3 Kilowatt 3 year fixed rate. I have not had a problem with this company and my bills are lower then with any other company i have used in the past. I have never moved from my home so i don't have any experiences with a move or a late pay. I notice most people that have a problem are due to transfers or moves. I cannot comment on that other then my experience with this company has been good to me.

AD from Spring, TX on April 9th, 2018

Thanks for the kind words, AD! Our goal is to provide our customers with the best possible energy solutions, and it's always great to hear from our happy customers!

TriEagle Energy on April 11th, 2018

A 10 Year Downward Spiral
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After more than a decade with Trieagle, my small company has moved on. In the beginning, this was a small electric company and all its services were good. The price was reasonable and the staff was helpful. Sadly, about 2 years into our time with them, I had to get ugly to get a review of a meter reading and an explanation of the answer I was given. However, between the time it was taking away from work and the daunting task of looking for a new provider, I decided to stay with them.
As the years went by, I noticed that, for all the new additions of "conveniences" through their customer service, there were some decidedly inconvenient things happening and I was still having to get ugly to get services taken care of. For example, when I explained that our mail service had become completely unreliable, it took another 10-12 months to get our account set up to pay online. So, for this time frame, our payments were always late and the late fees were exorbitant. I paid because it was not their fault the USPS was hiring inadequate carriers. But this went on so long I began to question their system, customer service and overall business ethics. Again, feeling the pressure of time constraints, I maintained my relationship as a customer.
The straw that broke the proverbial camel's back was when I got a broker to research new plans and they not only refused to give me a lower rate, but insisted that they would raise it. I signed with another company and am not looking back. I was sad that my 10 years+ meant so little to them, but am happy to say I'm saving a LOT of money with another company.

Mmb from Dallas, TX on March 30th, 2018

Thank you for your feedback -- we apologize for any inconveniences you may have experienced, but do want to clarify that our broker network is made up for third party re-sellers and often have higher rates with us than you would see if enrolling directly through our website. We value your input and will be sure to pass your comments along to better serve our customers. In the meantime, we hope youll reach out to us if theres anything we can do to help. Thanks again.

TriEagle Energy on July 9th, 2018

Customer Service is terrible
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I was on the phone for 33 minutes for them to explain why I got a late notice. They had applied it to my "old"account. I could not understand the CS representative's accent and when I asked to speak to someone in the continental USA, he said he was in Florida. I doubt that sincerely! He spoke loudly over me and was terribly rude.

Jerry from Merit, TX on February 20th, 2018

Hi, Jerry. We're so sorry that you had an unpleasant experience with our call center. It's our expectation that all of our employees treat everyone with kindness and respect, and will be sure to investigate. Thanks.

TriEagle Energy on April 11th, 2018

A bunch of scammed reviews
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The customer service SUCKS they always send their bill late and they do not work with you in the time frame to mail the payment back to them. They always right and blame the postal service for delivering t the bill late. These companys are well trained to scammed any body who decides to choose them as their energy provider.

Humberto from Arlington, TX on February 20th, 2018

Thanks for your review. Were sorry to learn of your frustration, but do want to clarify that each of our customers are sent mailed notices with an industry standard of 16 days prior to each payment due date. We also offer a variety of different payment options and notification systems, including auto-pay, email and mobile text. Were constantly looking for new ways to reach our customers and make your experiences with us as efficient and seamless as possible.

TriEagle Energy on February 27th, 2018

Worst Ever Customer Service
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Waited on line for 43 mins to speak to someone. Then another 35 mins to find out what had happened to the credit on my account. I could not understand anything she said. Everything had to be repeated 4/5 times. I asked where she was located and never understood her and asked if she was in the continental US and she said no. Asked for a supervisor who I still couldn't understand and he tried to say he was in Tampa Fla and I do not believe that. A call that should have taken 2-3 minutes took 1 hr 20 mins. Regardless of how good the rates are, I will not renew my contract because of their customer service.

Jerry from Merit, TX on January 30th, 2018

Thank you for your feedback, Jerry. We apologize for the inconvenience you have experienced, but are thankful that youve taken the time to write. It is possible that our customer service representatives were repeating questions to ensure that important account details are recorded properly, but were sorry for any frustration. Well definitely share your comments with the right people here were always looking to improve!

TriEagle Energy on June 19th, 2018

Signed me up without consent
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This electric company signed me up without consent. I have filed several complaints one with BBB and one with the PUCT. Back story: Before the holidays I was trying to pay my electricity bill online when I noticed a message that stated my service was going to be disconnected. I immediately called Ambit (my electricity provider) and they informed me that I was no longer their customer. I then told them if I could get switched back to being their customer because I had no clue who my electricity was coming from. I did not want to be without electricity during the holidays. I then did some investigating and found out who my provider was (TriEagle) who mind you Ive never even heard of. I called them and spoke with Ian, Mayra, Audrey, Tatyana all these people have told me is that a 3rd party broker signed me up. I just want to make it clear that I never gave consent to anyone to switch my electricity company. I also never gave anyone my information. TriEagle has stated that they have filed a compliance report and where suppose the get back with me before the bill was due. They are charging me $720 for early termination fees. Stay away from these people its been over a month and they have not been able to resolve my issue.

Roxana Diaz from Houston, TX on January 23rd, 2018

Hi, Roxana we're sorry to learn of your frustration. Per our records, you enrolled through a third party broker who, in turn, enrolled your account with us. That said, we're glad that you gave us the opportunity to work with you and that we were ultimately able to come to a resolution.

TriEagle Energy on July 9th, 2018

Bad experience!
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1.0 star rating 12/4/2017I was moving from San Antonio to Temple. I signed up with TriEagle thinking it was a fair deal. After the move I realized it was not. I called was told I only had 48 hours . It would be $750.00 to cancel companies that have these ridiculous fees there is a reason! Besides charging a base fee$4.95 now they added a TCRF fees of $5.96. I only have 1 year left I can't wait! Do yourself a favor pass on TriEagle. Look at all of their negative reviews terrible company!!!!!

Steve from Temple, TX on December 4th, 2017

Hi, Steve. Under the Public Utilities Commission (PUC) law §25.239, the commission may approve a utility to recover reasonable and necessary costs for transmission infrastructure improvement and changes in wholesale transmission charges under an approved tariff. This approved tariff (TCRF) results in additional costs to all customers in the CenterPoint and Oncor Service territories (those under both the utility default service as well as customers served under Third Party Suppliers).
While previous pass-through charges are bundled into rates so there are no hidden fees, this increase was implemented after your contracted rate was set. If we can assist you in any way, please do not hesitate to call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on July 9th, 2018

SCAM ARTISTS
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These guys call you and tell you about cheap rates but fail to explain the whole process. I ended up getting the shaft from TriEagle and they do not care to fix it or make it right. Beware of their sneaky tatics and lying ways not a good company to do business with.

Louis - Atco Rubber Products from Houston, TX on November 1st, 2017

Hi, Louis. Were so sorry to hear that you have not been satisfied with your service and want to help. If we can assist you in any way, please do not hesitate to call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Excellent company
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I have been a customer for over a year now. No problems whatsoever. My bill has never gotten over 200.00 even in the hottest Texas heat. Have called the call center on several occasions and have always been treated courteously. Will renew when contract expires.

CGallego from Waco, TX on October 21st, 2017

Thanks for your review! It's great to learn that you've had such pleasant experiences with our customer care team!

TriEagle Energy on April 11th, 2018

Horrible, lying, money-grabbing electric company
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If I could rate 0 stars, I would. I called to set-up electric services for this company on August 27 for a future date on September 9. After hanging up with Power to Choose, I found out that my boyfriend had set up electricity services through a different company already. I immediately called TriEagle back that very same day, just a few hours later, to cancel my services. I received an e-mail from them stating that if I cancelled by midnight on the third business day, I can rescind my contract without any penalty. I cancelled services less than a day after requesting for services to start. I spoke to a lady who said she cancelled my services and when I inquired about any fees I should worry about, she told me there would be none since it was less than 3 business days that I cancelled. I requested for a confirmation of my cancellation to be sent to my e-mail, which she said she would do. I did not receive any confirmation but I let it go thinking my services had been cancelled already. However, come September 30th, I receive a bill in my e-mail with an Early Termination Charge of $740 and a service charge of $2.61 all due on October 13, 2017. I immediately called TriEagle and spoke to a lady called Latoya (?) she informed that services have been cancelled and that they were waiting for some "waiver" for the Early Termination Fee. I also asked about the service charge of $2.61 and she informed me that I was charged this amount because apparently "services started for a little bit". This worried me especially since I called to have services start at A FUTURE DATE. So why did services start when it should not have been? Additionally, on my bill, there was a usage chart for September 17....way after the date I called to cancel. So why was services on during that time?? I told the lady that I want written documentation sent to my e-mail or mail stating that I have cancelled my services and that they would waive all the fees. She told me that she will have that sent. And now, a week later, I have YET to receive such confirmation. Yesterday, I received the same bill but in my mailbox this time. I reported them to the Public Utility Commission of Texas hoping to get issue resolved since this company cannot seem to take care of this by themselves. This company gives out false information and charges you fees that SHOULD NOT be on your account in the first place.I do not recommend this electric provider. They are lying thieves trying to get as much money from you as possible.

Stephanie Diores from Corpus Christi, TX on October 3rd, 2017

Hi, Stephanie. We sincerely apologize for any inconvenience you may have experienced. TriEagle has waived both the early termination charge and service charge in full and, if theres anything we else we can do to help, please dont hesitate to reach out.

TriEagle Energy on July 9th, 2018

Screwed by TriEagle Energy
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The first time TriEagle screwed me was when I signed on for their service. I was told that the Budget Billing was available, one of the reasons I signed on. After I was with TriEagle for 1 mounth I tried to set up Budget Billing and they told me I was not eligible for that program Now I am living on Social Security and was depending on having an average monthly payment. I have to live with this arrangement for five years.
The next time I got screwed was partially my fault. My wife mailed a payment in and I made a payment on the internet. A double payment. TriEagle cannot reverse the internet payment, after they receive the check my wife sent in, for six weeks. For someone on a fixed income the six week wait is very uncomfortable.
This leaves me with no other choice but to terminate my account with them as soon as my contract is up

Andy Blake from Taylor, TX on September 15th, 2017

Hi, Andy. Wed like to sincerely apologize for any inconveniences you have experienced, and would be happy to look into why you were not eligible for our budget billing services all we need is the proper ESI ID or account number to do so. If we can still assist you in any way, please call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Pesima atencion al cliente
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No recomiendo a esta empresa no por su servicio de electricidad si no por su incapacidad para devolver el deposito mas de 4 meses y no lo han regresado y solo saben pasarse la pelota de uno a otro una de las persona con las que se hablo incluso acuso de que el cheque ya se habia enviado y mi buzn llenandose de tela de araas , nadie se hace responsable las facturas llegan a tiempo esas no fallan y encima cuando se pide hablar con un superior alegan q no tienen , psimo servicio.

Omar Solano from Houston, TX on August 18th, 2017

Hola, Omar. Gracias por tus comentarios. Nos disculpamos por cualquier inconveniente que pueda haber experimentado. TriEagle entrena a todos nuestros representantes de servicio al cliente para manejar estos asuntos con el mximo cuidado. El problema de devolver un cheque de depsito tuvo que ser escalado a nuestro departamento de facturacin, que puede tener un tiempo de respuesta ms lento. Si podemos ayudarlo de alguna manera, porfavor llame a Atencin al Cliente al (877) 933-2453 o enve un correo electrnico a customercare@trieagleenergy.com

TriEagle Energy on July 9th, 2018

Late billing deliver
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Bad service from billing specially when you call them to work something on their way they mail your bill. It is a waist of time dealing with this company because they send the bill ACCORDING to them on time and they actually don't, you will get your billed within 7 business days of due date and you better PAY because they will charge you $10.00 late fee if they do not get the payment on time by mail. Their manager or supervisor argue with customers and blame the Postal Service for not delivering the bill on time. Any one that reads this review please do no bother on getting them as your electric service provider, they do not care and they do not want to work with you to fix the problem. I really regret a lot signing with them. PLEASE FIND A BETTER ELECTRIC PROVIDER, do not waist your time with this people.

Humberto from Arlington, TX on July 21st, 2017

Thank you for your feedback, Humberto - please accept our sincere apologies for any inconvenience you may have experienced. You should know that we do offer a variety of different payment options and notification systems, including auto-pay, email and mobile text. If you would like to learn more about these options, you can call Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Misleading Business Practices
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Jennifer, a rep for this company, came to my door and convinced my husband to sign up for this five year plan. 5 years is a long time but she had told him it would be at a rate of 4.2 for the term of the Contract and you just cant beat that rate. A month goes by and I receive the bill which was almost $200.00 for 2 people. I have never paid more that $130.00 and that is during the hot summer months when the air is on constantly! What is worse is when I decided to terminate the contract rather than pay $200 a month for 5 years, the rep told me that it would be $5.00 per each month left in my contract when the Flyer clearly said $2.00 per month left. So I ended up being charged $295.00 instead of $118.00. My advice is steer far and clear from this companies misleading business practices and their rude customer service reps. Also we never even received the $300.00 visa gift card for signing up. The proof is in the pictures people and pictures don't lie!

Sam Gurule from Allen, TX on July 7th, 2017
Very Happy
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Never had a problem.Great rates.

Freda from Wharton, TX on July 6th, 2017

Thanks, Freda! Always appreciate hearing from our customers!

TriEagle Energy on April 11th, 2018

Customer focused
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30 months into 36 month plan very good results to this point. Like their weekly usage reports, very customer focused with this information.

Jud from Santa Fe, TX on June 19th, 2017

Thank you for reaching out, Jud. We want our customers to have a complete energy experience with us and are glad you're getting the most out of your usage reports!

TriEagle Energy on April 11th, 2018

A+++++. excellent. honest. transparent. no gimmicks.
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A+++++. excellent. honest. transparent. no gimmicks.

Carol from Friendswood, TX on June 14th, 2017

Thanks for your review, Carol!

TriEagle Energy on April 11th, 2018

Excellent
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Love Love Love, have had no issues with this company, highly recommend !

Vita from Arlington, TX on May 16th, 2017

Thanks for the kind review, Vita! We strive to be a top-notch electricity provider that you can feel confident recommending to your friends and family!

TriEagle Energy on June 11th, 2018

Transfer
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Very disappointed with the customer service. I called on a monday and was 31st in line, after waiting 17min i left a voicemail. I then got a call back on Wed saying it takes 3days to turn off my old electricity. Since friday is a holiday i have to wait until monday to get it shut off. THIS means i am paying for over a weeks time of electricity at an apt i am not in nor can i go back to while ALSO paying for my new apt. Very disappointed that there is nothing the supervisor nor anyone can do even with proof from the apt complex i have been out of there.

Maddie from Spring, TX on April 12th, 2017

Thanks for the review. We apologize for any inconvenience you have experienced. Please know that three days is our standard leave time for service cancellations. For future moves, youll be able to schedule a service cancellation for up to 90 days before your move-out date. If you do not feel comfortable leaving a voicemail on the phone, you can always email customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Poor customer service; mistakes in billing- not worth the small percent discount
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Received the largest electric bill of my 10 years at this residence. I noticed it was due to an egregious supply charge tacked on by Tri-Eagle. I called customer service while at work and doing a hundred other things- first time left on hold 20 minutes- then 10 minutes with the first rep Rosa who disconnected me right when getting to my issues. second call Angela- 12 minutes- she could not help as it was funneled to incorrect department- transferred back to main menu 15 minute wait- at this point gave up. I have too much work to do. called back half hour later. goes right to a message stating please enter your call back number. which I did. 2 hours and no call back.

Poor Service Low Price Though from Paulsboro, NJ on April 10th, 2017
Good Experience
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I just recently renewed my contract for the 3rd time. No billing problems, easy to use online system, received monthly usage/analysis report, and autopay drafts on-time every month. This new low rate included the NEST system. Just contacted the call center for first time in 5 yrs. Very pleased with all services

Parnell from Frisco, TX on April 4th, 2017

Thanks for the review, Parnell! We are happy to hear you are taking advantage of our online report and autopay options. We hope to continue serving you for years to come.

TriEagle Energy on June 11th, 2018

Horrible
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This company failed. My letter of credit was denied because it was for less than 12 months which I was told wouldn't matter as long as I didn't have any late payments. Which I didn't! I never received a notice of denial and when I called, the person said that the notice must have gotten lost! Really? I will never recommend this utility company to anyone.

Unsatisfactory from Humble, TX on March 22nd, 2017
Wind Energy and Great Customer Service
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I had selected TriEagle on two criterias: wind energy and more importantly, hassle-free customer service. In my 2 years with them, they lived upto my expectations.

Pulkit Singhal from Houston, TX on March 20th, 2017

Hi, Pulkit. Thank you for submitting a review! We certainly pride ourselves on our customer service and are excited to continue living up to your expectations.

TriEagle Energy on June 11th, 2018

Customer service is horrible
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I have been a customer of tTrieagle for over 5 years, however when my contract is up I will be choosing a new service provider.The price are fair but I guess you can keep your prices at a certain point when you do not hire good people with good customer service skill. I would rather pay more than deal with rude and obnoxious workers. I disagreed with what kind of meter I had regular or smart meter. I asked to speak to someone that could confirm or correct what kind of meter I had. The customer service jerk said he would get someone on the line to tell me the same thing he just said .I waited on the phone for 16 minutes and 15 seconds a the original rep. came on the line and said I researched through our system and you do have a smart meter. In my opinion the best way to have handled my call was to search through the system instead of insisting that I was incorrect. The guy Nathan said no supervisor were available how convenient. We all get frustrated when dealing with people but as someone that works in customer service it is your job to service the customer. I should not hear of feel the frustration of of YOUR employees.

Chantell from on December 28th, 2016

Hi, Chantelle. Were so sorry to learn of any unpleasant experiences you may have had with our call center. It's our expectation that all of our employees treat every customer with kindness and respect. We will be sure to remind our customer care representatives to carefully check our systems to ensure account details are correct. We thank you for the feedback.

TriEagle Energy on June 19th, 2018

Customer service stinks
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I changed service (primarily b/c Trieagle customer service was very bad). Last date of service with Trieagle was Nov 2014. I closed account with zero balance. TWO YEARS AFTER LAST DATE OF SERVICE I receive notice from collections agency indicating that I had a balance and I owe Trieagle approximately $50. At this point, it is not that $50 will financially crush me ... it is that Trieagle made no attempt to notify me that I still had balance. And for me to receive collections notice TWO YEARS AFTER LAST DATE OF SERVICE is a cheat. I am left without my paperwork indicating payments made. All my old statements are long gone.

Takozukuri from Katy on October 25th, 2016
Happy Customer
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I was considering changing and found out my renewal rate was in line with all other offers and there is really no reason to leave. I'm blown away by all the bad reviews. To be fair, I've not had to deal with customer service as I auto pay my bill, have not had to move and have not let my contract expire. I don't remember how long we have been a customer, 4 years? But I do remember the savings was amazing. Our average bill is 180 with a 2 story house and a 3rd unit for the room over the garage. Prior to that we were averaging almost 300 a month. I hope some of the bad reviews are old and the customer service issues have been taken care of.

Dana from Katy on June 17th, 2016

Hey, Dana! Thank you for choosing to stay with TriEagle. It is our #1 goal to communicate with our customers and provide transparent, no-gimmick products!

TriEagle Energy on June 11th, 2018

No Complaints Here
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I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though.

David from Houston on March 26th, 2016

Hi, David. Thanks for the review! We are glad you enjoy our weekly emails and will continue to communicate any changes to your account via email or mail.

TriEagle Energy on June 11th, 2018

DECEITFUL PRACTICES & MISS-INFORMATION
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I called TriEagle 45 days prior to the end of my contract to discuss my renewal and the new rates. I questioned other rates from a few competitors and told the representative that "If I decided to switch to another carrier, how soon can I switch without a penalty?" I was informed that my contract has a 31 day period that allows me to switch WITHOUT PENALTY. My switch date was 25 days prior to the end of my contract. I received my final bill and there is a PENALTY on it. I called TriEagle and asked the same question and I was told again that I have 31 days prior to the end of my contract to switch without penalty. The Representative was also confused as to why I should have to pay a penalty. She spoke with a supervisor and came back to the phone and said "Sorry ma'am but you ONLY have 14 days prior to the end of your contract to switch. I was wrong and the person who told you that a few weeks was wrong also. You have to pay the penalty or switch back to us to meet the 14 day period. I told her that I don't believe that I should have to pay a penalty due to MISS-INFORMATION FROM TRIEAGLE! She said there is nothing she can do and that was that. I'm still waiting for a supervisor to contact me to resolve this.

Una Lewis from Houston on March 3rd, 2016
Early temination fee bad customer service
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We sold our house and I called them to put in a close order. All went well with no mention of a termination fee since we were moving to a regulated area and no mention of needing any additional documentation . A week later I get an email telling me they are going to charge me an early termination fee and that I need to call them. Their customer service rep is rude and says I now need to get them a copy of my lease. His supervisor, Curtis, is even worse and there is no concern for the customer or the inconvenience that are now causing Really, what if I moved out of state or country. This is totally uncalled for and is a way for them to sneak in an unexpected charge. Watch this one very carefully. They should have asked for it during the phone conversation and not try to put it in small print in an email that is confirming you closing your account.

Steve Johnson from Fort Worth on February 18th, 2016

Thank you for your feedback, Steve. We apologize for any inconveniences you have experienced. You should know that, in order for early termination fees to be waived, we do ask that you provide documentation that you are moving to a regulated area outside of our service range. We try to be as transparent as possible when notifying customers of associated fees when ending their service and, if we can still assist you in any way, please call Customer Care at (877) 933-2453 or email customercare@trieagleenergy.com.

TriEagle Energy on June 19th, 2018

Rip Rate on Contract Expiration
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I kept expecting my bill to drop this winter as always. Finally calling in, I find I'm being charged 12.9 cents - a "Holding Rate" - becasue my contract expired 8 MONTHS ago and I did nothing about it. That means I have paid them several thousand $ more than what I could/should be paying - just because I did not initiate a new contract with them (they assure me a letter was sent, which I did not get or see - even though all other communication with them has been by email.) I talked to several other providers and they said at contract end they would change a customer's rate to the PUBLISHED month-to-month rate. NOT TriEagle! They have a "special" non-published rate for loyal customers that fall out of contract! So it works like this: Lets say I have a contract for $.09/KWH and I use about 5000 KW per month. That will cost me about $4320 for the 12 months. The next 6 months I was put on their super-duper special "Holding Rate" of 12.9 cents. So for the next 6 months I paid $3096 which is almost 3/4 of the entire first year's charges in just 6 months! If you now calculate my actual rate overall it works out to about 11.6 cents per KWH - not a bad margin for TriEagle! And a rate they NEVER could have landed my business with up front. (Currently Reliant's non-contract rate is 8.8 for customers with expired contracts) And of course, you've already paid them so good luck with that! Customer service will just tell you over and over and over and over and over how "their" system works (for them, not me). It is after all my fault for depending on their emails for information impacting my account. Stupid me, I didn't see the paper notice that came in the mail - if indeed it did!My kingdom for a company that is fair!! I am absolutely weary of credit card companies, cell phone companies, airlines, and power companies who structure their business practices to take ripping advantage of customers who are not watching every transaction as if business is some kind of shell game. Some say its my fault for not watching the account. I say I thought I was dealing with a company who was watching out for my interests. Instead they were watching out for a way to get me - when my back was turned - and they surely did.I'm guessing TriEagle has a line in their ledger labeled "Sucker profits". Some of my money is there.Talk to Reliant. If you don't renew on time, your rate goes to their PUBLISHED non-contract rate. That seems fair. Goodbye TRYing Eagle.

Rich Quinn from Tomball on February 11th, 2016
The worst Company in existance
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They are one of the most expensive, worst customer service and highest penalty Stay away at all costs. Once you sign up their 20.00 per month penalties is almost worth the additions cost per kwh that they charge over a number of other companies.

Mike Scharringhausen from Houston on February 1st, 2016
Sneaky Business
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I recently found out that for the past 5 months, I have been paying at a holdover rate that is 30% more expensive than my previous rate. When I transferred my service over to a new residence, I did not know I had to start a new contract. Trieagle never sent me a notice to start a new contract or explicitly notified me that my rate would change. I understand that I should have paid better attention to the fine print but Trieagle NEEDS to be more considerate and helpful to their customers. When I sent a stern, but nice, email to the customer care center with three suggestions on how others could be notified of starting new contracts when transferring services, customer service replied but never mentioned my suggestions. In my experience, this company did not care about customer feedback and were compassionate. When I told Trieagle that I was leaving, they did not care to even ask why.

Tara from Waco on January 21st, 2016
TriEagle Energy
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My rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features. We have never had a problem with them Thank You!!

D.Kwasnik from Kingwood on October 14th, 2015

Thanks for the review, D! We are happy to offer a variety of features to improve our customer experience.

TriEagle Energy on June 11th, 2018

Customer service
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For 3 months in a row i tried making a payment over the phone with there automatic system. Well it did not work and i got charged with late fees. i spoke to Lyneez "nice name right" anyway i spoke to this worthless person who claims is the director of nothing. i tried to make a payment over the phone for a 3rd month in a row. the system kicked me out this time and i had to talk to a customer service rep. They will not give me credit back on the late fees since they have already honored one before. However i tried making a payment again today on the phone and the system kicked me out to a rep. they tried telling me there was nothing wrong with the system. i laughed, why am i talking to you again if nothing is wrong with the system. Even there Facebook page says "we are experiencing technical difficulties with our phone line" no kidding. bottom line is this company blows, there customer service is a joke. i will never use this company agian.

Kevin from Arlington on September 29th, 2015
Worst experience ever
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I thought I had a good company be aware they don't tell you everything up front and they don't care for loyalty. Or if you pay on time. All they care about is that they are always right and you as a customer are wrong and just deal with it or pay the cancellation fee. No Cust loyalty

No Loyalty from Houston on August 25th, 2015
Bad customer service late notification
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I have been a trieagle customer for a year. Experience has not been great. I set up a deferred payment plan and was told I was approved and to make a small Payment, which I did. It took forever, I was on the phone with the agent for almost 45min and placed on long holds. I figured I was ok they are working with me until I receive a notice of disconnection 2 days before disconnect date. Really??! Called customer service no help, no one is on the same page and again long holds. I have never had a company who will not work with you in the time in need I have an infant. I was basically told oh well there is nothing we can do. Not to mention I just renewed with you all BIG MISTAKE! After my term is up I will not be renewing. anytime I see trieagle and I am able to leave a review it will NOT be good. I will be filing a BBB complaint and spreading the word about not going with you all. Learn good customer service and to help your loyal customers.

Laporsche Martin from Irving on August 7th, 2015
Third contract renewal with TriEagle
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Based upon some of the reviews I've been reading I must be a special customer because I have had nothing but good experiences with TriEagle Energy. I have renewed our contract three times because he customer service is wonderful. I get weekly emails about my energy usage. I've never have a billing issue or all of the other mentioned problems.

James from Fort Worth on August 1st, 2015

Hi, James. Thank you for submitting a review! We believe every customer is special and we value your loyalty at TriEagle Energy.

TriEagle Energy on June 19th, 2018

Early termination fee
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Signed up with TrIEagle because a good rate plan and many good reviews . I knew my plan was coming up for renewal , but I didn't know the exact date . I received a letter stating my contract was ending and the new rate was not good. about a week latter I received a email that my contract was up. Once again I searched and found a good rate with another provider. This was about 10 days after the email . I made arrangements to move my services as quickly as possible believing I had already ben switched to the high deflate rate after my contract ended . When received my final bill , I was shocked to find a early termination fee of $40.00. Calling customer service was a waste of time the manager I spoke with , Carlos was both rude and short with me . His idea of help was to switch my service back to finish my contract and they would remove the early termination fee.

BRUCE MATHEWS from Weatherford on June 29th, 2015
Great electric provider!!!
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I have had TriEagle Energy for about 4 years. Everything has been great with no issues. I highly recommend this company; in fact I have referred a few people to this company.

Deanne R. Bodine from Sugar Land on June 28th, 2015

Thanks for the review, Deanne! We appreciate your confidence in referring us to others and hope that youre taking advantage of our Referral Program!

TriEagle Energy on June 19th, 2018

Jack Williams
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Don't do business with these people. They will lie to you and cheat you. I have a bad back and am on very limited income so I have to look for the best deals I can get for everything I buy. I was told my highest rate would be 10.6 plus taxes and would not be any higher. Well taxes were not much. Then what they did not tell me was about the delivery charges. I just got my first bill and it came to 14 cents per kwh. I have never paid this high a kwh . Unfortunately I have a three year contract I have to deal with. I can't afford the cancellation fee of 700.00 dollars so I guess I am stuck. I hope I can save someone else this kind of financial grief by writing this.

Jack Williams from Blum on May 23rd, 2015
Very disappointed
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When our electricity plan expired several months ago we shopped price of other companies and picked TriEagle Energy. As anyone knows, these type companies do not actually provide service, they just skim off whoever owns the lines in your area so having service is not the issue. The issue is that their payment structure is such that it is virtually impossible to pay an invoice on time. Given that they only 15 days for payment and the clock starts ticking as soon as the invoice is generated, not mailed. Then allow for mail time, time to process the payment and mail back and they conveniently always "Claim" they it was not received by the due date, postmark is irrelevant. So they asses a $250+ penalty on the majority of the invoices we have received. Yes they may have lower prices but beware that they more than make up for it in bogus charges. Buyer beware! I have requested that they allow me to buy out my contract as that would be less expensive than continuing to be hit with bogus charges. I can only imagine how they will rape me on this but I will follow up and let anyone that cares know the outcome.

Terry Roden President TECO Metal Products, LLC from Dallas on May 19th, 2015
Don't go here
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Have been customers of TriEagle Energy for awhile now- over a year. We haven't had any problems from them. At least not until we wanted to move. We called to see if they offered services at our new area, we were told they did not. We looked up companies on powertochoose.org and LOW AND BEHOLD! Trieagle energy was listed! So we called back, were told AGAIN that our new residence was not in their service area. I confirmed it on the website that they serviced our area and so we called back again. The rep. started to tell us the same thing until we told them what we had found. Suddenly, guess who services the area with our residence?! So we switch services- went for days without power because of some mishap on their part. A month goes by, no bill has come. 2nd month and we are sitting in the dark. I checked the account and it still shows everything is good. No one let us know we would receive a new account number when we changed addresses (Although they swear all the reps have to say it. I guess they need to pay closer attention to their quality assurance recordings) No matter, because apparently they claim that they changed over our billing statement preferences- although nothing else changed over and we had to create and ENTIRELY new account online- somehow they switched that over. They lied. I went and checked out old account, which SPECIFICALLY SAYS that we wish to receive paper statements- since we aren't very good at checking our email. The new account just had some preset preference in there with email and paper- which we NEVER received paper billing statements OR a disconnection notice, but since "there isn't a way to prove a paper bill wasn't received" we still are disconnected and we still owe all this money we had no clue about. They can't prove I received a paper statement in my hand, so that point is worthless. We had our addresses forwarded and received our last bill just fine from our other place of course. If they sent the bill according to our last preferences- which they show they sent an email- they kept giving the run around stating we received an email and paper, but I don't show anywhere we ever received a paper statement looking at my account, but how would we know? I didn't even know there was going to be a new account! These people are scam artists. They hook you in and then jack you around. I don't think anyone in the entire place knows what they are doing. They just want to screw people out of their hard earned money just because they can.

Not Happy from San Angelo on February 10th, 2015

Hi, I apologize for the issues you seem to be having. Please send me your information so that I can have a manager contact you. (marketing@trieagleenergy.com)

TriEagle Energy on February 12th, 2015

I actually love these guys
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Man, a lot of people beat up on TriEagle. Apparently their customer service needs work, I don't know. What I do know, is my own personal experience has been great. The rates are cheap, the billing easy, and electricity has been reliable. I love the little weekly usage summary they email every week. Maybe if I have a billing issue I'll change my mind, but so far, I'm really happy with this company. I recommended them to my Mother, so that answers that question. Only complaint is the longer term contracts are more expensive than the shorter term ones, which is kind of lame. They were not when I signed up. So they only get 4 stars there.

UserFtW from Fort Worth on January 29th, 2015

Thank you for your review! We are happy that you are pleased with our service!

TriEagle Energy on February 12th, 2015

Very Satisfied
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I have been with TriEagle now for 3 years and have been very satisfied. Their plans are more straightforward than most other companies and you'll not be surprised by hidden fees. Their customer service has been spotty but overall I have been able to get my issues resolved.Comparing electric providers can be very confusing and even deceptive. I feel that TriEagle has made the process simple and their rates are usually some of the best in overall value.

Charlie from Houston on January 9th, 2015

Hi, Charlie. Thanks for the great review! We always aim to be up front with our customers and are glad you see that in our straightforward, no-gimmick energy plans.

TriEagle Energy on June 19th, 2018

Give them a 5 watt
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I have had nothing but great experiences with Trieagle Energy. they have given me a great rate and keep me up to date with my energy spending. Recently, I ordered a new thermastate from them. there was nothing wrong with the thermostate but it was too complicated for me. I wanted something simplier. I was able to send it back with no problem or hassle and with my money returneed. I would recommend them to anyone.

Michaele O'Dwyer from Houston on December 15th, 2014
Great ! Thank You TriEagle
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Our electrical provider contract was up for renewal and I searched around different providers and ran across TriEagle. I was a little skeptical at first because of a lot of negative reviews. But even our current provider had some horrible reviews and I wasn't happy with them for sure. I called TriEagle around 4:00 pm and the customer representative answered promptly and within 20 minutes I was completely finished with the sign up process. She was very courteous and answered all of my questions, (and gave my a discount for my coupon code found on the website). I received my first bill and we are happy to see that it is lower in cost, very simple, easy to read and no hidden charges. We like getting the weekly email updates and online payments work for us too. I don't usually write reviews but we are so glad to have found TriEagle, finally finding an electric provider that is easy and straight forward with its plans, we wanted to express our thanks to the company,

Mark from Hewitt on November 8th, 2014
Abhorrent.
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Tri Eagle seemed like a good choice for me because they have much better pricing for low usage fees. I live in 500 square feet so that was appealing to me. They were also very helpful at setting up my electricity in the beginning. But that is where it stops. They registered my electricity at the wrong residence (even though I have an email confirmation showing they knew the correct residence I requested service to be set up at). When I made them aware of the mistake, they said that they had handled the situation and were transferring my service to the correct address. Turns out they never cancelled the account at someone else's address and are now trying to get me to pay $116 for electricity that was used at a different residence I have never lived at. When I tried to speak to them multiple times via phone and email they told me that I was responsible for the bill at the other residence. Mind you this bill says that over 1300 kwh were used within a period of only 2 weeks - that I am somehow responsible for even though I have never lived there and my acutal place of residence is only 500 sf. Their only suggestion was that I contact TXU and ask them to backtrack the meter at that person's residence. Of course TXU said they could not help me because I was not a customer of theirs and was talking about a residence I don't live in. Tri Eagle has done nothing to help. I have filed a complaint with the PUC against them. However, the PUC states that your electric company cannot discontinue your service while an investigation is going on, but Tri Eagle doesn't seem to care and has sent me a termination notice anyway even though the PUC is currently investigating. The final recap - Tri Eagle is trying to terminate my service for not paying an electricity bill at an address that isn't mine - an address I did not authorize them to start service in my name in the first place. It is absolutely ludacris and they don't care one bit. They should be waiving the fee because of their mistake. Instead they are taking the mentality that they can set service up at any address in someone's name without their permission and then force them to pay for that service even though they do not live there. Everything about this is incomprehensible and their customer service/floor manager/senior manager/accounting department (all of whom I spoke with) all seem to think it is acceptable and none of them will respond directly to me when I ask them why I am liable for these charges. They just tell me to pay it or work it out with TXU - which is not my responsibility.

Megan Harlow from Dallas on August 22nd, 2014

Ms. Harlow I sincerely apologize for the inconveniences you have experienced. I am assuming that you wrote this review some time ago as everything that I am about to explain has already been communicated to you by our Customer Care Manager as well as the PUC but please let me reiterate so that there is no confusion. The initial enrollment to the incorrect address was in fact our mistake but was corrected as you stated above. We also waived the $116 charge by reflecting it as a credit on your invoice dated August 22, 2014. The Disconnection Notice that was automatically generated by our system was voided. We have done everything necessary to correct the situation your account now reflects service at your current address only and you are only being charged for energy usage at that address. Again, I apologize for the mistake but every measure has been to taken to correct the issue. If you have any additional concerns, please dont hesitate to contact Customer Care at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on October 6th, 2014

Horrible, misleading e-bills, customer service.
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I've worked with multiple electricity companies. Chose Tri-Eagle because of combo of reviews and price, and could not be any more disappointed. I would cancel now if they would allow me to without penalty.Here are the problems that I experienced in just the short period of time I've used their company:1. Hold wait times.2. My power was cut off despite not receiving an e-bill indicating that cut off was imminent. The ebill received was entitled: ""Your TriEagle Energy Electric eBill - Period (06/06/14 - 07/08/14) Due on 07/28/14" Nothing in the bill suggested that payment was due immediately or cut off was going to happen. They cut off my electricity on July 14th, which is a big problem in a Houston July with school kids home.3. When I contacted the first representative, he was rude and gave me wrong information that suggested they had sent a notice of cut off by email. I checked both my inbox and spam and this was not true.4. After the phone system cut off as I was trying to make by phone payment to get my power back on, I had to call back and got a second representative. He was more polite and had accurate information. He said they sent one notice of cut off by snail mail and what the previous rep said about email was not true. Snail mail is the bare requirement of the PUC that most established companies in my experience do more than. I had been out of town, and when I received my box of real mail, there was no cut off notice in it. When I told him the misleading nature of the ebill that said 7/28 cutoff notice, he told me to contact customer service.5. When I contacted customer service, they sent an automated notice that said that they'd get back to me in two days. They did not email me but apparently later I learned they tried to call.6. When I contacted customer service again, they sent me a generic email that did not address my concern and just sent me my most recent bill.7. When I finally spoke to a "Customer Care Manager," she indicated that she could do nothing about this other than share my concerns with their staff. She indicated that it was impossible for me to terminate my service without penalty. And said in her follow up in part: "The billing functions and disconnections functions, while obviously related, run on two distinct service loops. Your bill that you received showed the balance due and the new months billing, but the disconnection notices and process was also going on concurrently." "The notification of customers of a pending disconnection by snail mail is required by the PUC unless the customer has specifically opted out from these notifications in lieu of electronic only notifications. To that end, we are exploring the addition of electronic notices for disconnections, but do not have them available currently. As for calling customers, this is simply uneconomical given the number of customers that periodically take advantage of the extra 10 days grace period prior to disconnection."8. Customer service does not seem to be a priority to them at all. They seem like a small company that does not prioritize sending accurate and non-misleading ebills. Working with them is basically the worst case scenario you worry about when dealing with some random electricity company who has only recently started working with residential customers. I rarely leave negative reviews for anyone, preferring to informally work through misunderstandings, but this is the only recourse I have to help warn other consumers. There is no telling when they fix their ebill system, and no way to cancel without penalty if your experiences with them are below what you expect from regulated companies.9. Despite not having a system for cut-off notices by email or phone in 2014, they will send you a lot of special offer junk by email. Oh. Joy.10. I cannot recommend this company to anyone. YRMV.

Steph S. from Houston on August 15th, 2014

Hi Steph, I sincerely apologize for the inconveniences you have experienced and would love to try and clear up a few things. You are correct that there is no indication of an impending disconnect on the actual invoice, however, the Previous Balance is clearly stated on the invoice indicating that you did not pay your previous invoice in its entirety. In addition, all of your past invoices and your entire payment history are available for you to view when you login to our online portal. Because we cannot show an impending disconnect on the monthly invoice, this is why we send the disconnection notices through the mail to inform you of the impending disconnect for nonpayment and outline your options to avoid disconnection. Since customer service is very important to us, we are always looking for ways to improve the experience for our customers and we will definitely take your suggestion about emailing disconnection notices into consideration. As a side note, any email you receive from us regarding our referral program, discounted thermostats, etc. is generated in a completely separate system from any email you receive regarding your TriEagle account and, therefore, has a completely different set of capabilities. If you prefer to not receive these promotional emails from us, please simply click the Unsubscribe button at the bottom of one of the emails. In regards to your email to Customer Care, we do prefer to speak to customers by phone rather than through email when discussing serious matters such as disconnections. Our Customer Care manager did attempt to reach you by phone on two separate occasions and left voicemails with her direct contact information at the phone numbers attached to your account. If there is a better number for us to reach you, please let us know so we can update your information. Again, I apologize for the inconvenience but I hope that I have been able to shed some light on the situation as well as give you some additional options to monitor your account and feel confident that you are up to date on all payments. I know you have already spoken with our Customer Care manager, but if you do have any additional questions or concerns, please dont hesitate to reach out to us at (877) 933-2453 or customercare@trieagleenergy.com.

TriEagle Energy on August 27th, 2014

Happy customer
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I have been a customer for over 3 years now and have never had any problem. I really like that they have no hidden fees. Also like the usage reports that are emailed to me weekly.

Anthony Williams from Plano on July 1st, 2014

Thank you for the feedback Anthony - we appreciate your business!

TriEagle Energy on July 17th, 2014

Posting of payments
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I am just about to come to the end of my contract so I am going to vent. About halfway through my contract TriEagle quit accepting electronic payment from my bank, USAA. My bank started sending a bank generated check a week before the due date. Twice I was charged a late fee. USAA has world wide customers who rely on their bill paying services! And my energy bill went from San Antonio to TriEagle's payment center in Dallas and couldn't be posted on time! I had to start going to my postal center the day after receiving my bill and pay for a postage meter stamp, taking a picture of the envelope, to avoid late fees! I will not go into the run around I got from their customer service!

Madge from Houston on June 4th, 2014

Thank you for the feedback Madge - please accept our sincere apologies for any inconvenience you may have experienced. Unfortunately, this is an issue between your bank and our bank. TriEagle does not determine what online payments are or are not accepted. You would need to contact your bank to figure out what might be happening here. One other possibility is that some piece of information provided for the transactions was somehow incorrect and causing it to reject. If you have any other questions, please don't hesitate to call customer care at (877) 933-2453 - we would be happy to provide any information we can to help resolve the situation.

TriEagle Energy on July 17th, 2014

Misinformed by Phone Rep for "Priority" Sign-up
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The TriEagle Customer Rep who signed me up on the phone said that having my account marked "priority" for 1-day transfer would cost only $1.57. Sure, why not? He did not know/did not tell me that CenterPoint charges $36. Yikes! TriEagle's price per kWh isn't so good that I will recover this charge over the next 12 months! Requested "consideration" by TriEagle since it was their Customer Rep who did not provide accurate info concerning charges. Of course, the answer was "NO!" Bad start for a new customer.

John from Houston on May 13th, 2014

Thank you for the feedback John - I apologize for any inconvenience you have experienced. The standard "priority" tariff from CenterPoint for standard Smart Meters is $1.57. It appears that you do not have a Smart Meter but rather a self-contained meter since the "priority" tariff from CenterPoint for a self-contained meter is $36. Unfortunately, TriEagle would have no way of knowing what kind of meter you have before you actually became a TriEagle customer. According to CenterPoint, near 100% of meters in Houston are Smart Meters and it would be very rare to have a different kind of meter. Again, I apologize for the inconvenience and if we can assist you in any other way please don't hesitate to call us at (877) 933-2453.

TriEagle Energy on July 17th, 2014

Satisfied
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We don't use very much electricity, our rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features.

We have never had a problem with them so I can't comment on their resolution skills or customer service since I have yet to interact with that area of their company. We have had the plan for less than a year so I also cannot comment on how well they handle contract renewal.

Sarah from Dallas on April 8th, 2014

Thank you for your feedback Sarah - we appreciate your business!

TriEagle Energy on July 17th, 2014

Best Pricing for Our Usage
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I was initially attracted to TriEagle because they have very competitive rates below 1,000 KWH, which is where we fall 8 months of the year. Most companies are much higher. We like the weekly usage recap and the set up / billing works fine. We have no reservations about recommending.

Bob from Dallas on March 31st, 2014

Thanks so much for the feedback Bob and thank you for your business!

TriEagle Energy on July 17th, 2014

No Answer
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I saw the excellent customer service rating and liked how they addressed complaints on this website. I thought their pricing was just a bit higher than the competition but would be worth it for good customer service over a 12 month contract. I called at 4:30 on a weekday afternoon to inquire - after staying on hold for over 10 minutes, the line hung up on me. Thanks for the customer service. I went elsewhere.

Ky from Houston on March 25th, 2014

Thank you for your feedback Ky - please accept our sincere apologies for any inconvenience you experienced. We strive to provide the best service to our customers and are constantly looking for ways to improve. I obviously can't say for certain what happened in this case but I want to assure you that we do not hang up on customers for any reason. We hope you will give us another chance in the future.

TriEagle Energy on July 17th, 2014

Horrible online portal
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TriEagle Energy has horrible online features, the online simply does not work. It says account number and email are incorrect when i obviously have the emails with BOTH in front of me. I'm convinced it's purposefully flawed so customers can't pay online and are more prone to late fees. There is no way to fix it but to call them, which is a great show of their customer service. All i want to do is pay my bill online and it provides more problems than ANY other service i have. I will not renew my contract with a company that has such poor online services.

Rana1 from Galveston on March 25th, 2014

Thank you for the feedback Rana - First of all, I apologize for any inconvenience that you have experienced using our online portal. We take pride in providing our customers with the most innovative and convenient payment options. We have thousands of customers who successfully use our online portal for payments every day. We would love to speak with you and help you figure out why the system is not working for you. Please call customer care at (877) 933-2453 so we can assist you.

TriEagle Energy on July 17th, 2014

Trieagle slow to post payments
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Please be aware as a customer that TriEagle will take approximately a week to post your check payment although your bank may have withdrawn the money to allocated for the payment. Sounds like a long time to float the money. Would like to know why, (with a true logical answer), it takes so long in today's electronic world for TriEagle to post payments?

EPB from on March 4th, 2014

Thank you for the feedback EPB - TriEagle never holds customer payments. They are processed immediately by our bank once they are received and posted within 1 business day. What it seems like might be happening here, if you are using your bank's online bill pay, is that your bank may not have you set up to electronically transfer your invoice payments to TriEagle, so they are having to physically send a check to us. Your bank would withdraw the funds at the time that they cut the check but we would not be able to process the payment until we receive the physical check in the mail. This is most likely where the delay is happening. For our customers' convenience, we accept many different payment methods - Visa, MasterCard, online payments through our online portal, payments over the phone, and automatic debit - all for absolutely FREE, no convenience charge. We strive to accommodate all of our customers and we apologize for the current situation you are experiencing. If you have any additional questions, please don't hesitate to call us at 877-933-2453.

TriEagle Energy on June 6th, 2014

Horrible Customer Service!!!!! Do not use this company!
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It is December 2013 and I have to say that this company still has HORRIBLE customer service. Especially after 5pm. Everytime I call after 5 pm to make a payment I get the most rude person who answers. Then they inform me that they are only an answering service and you cannot make a payment after 5pm because the business office is closed. They asked if I would like to leave a message that way someone can contact me the next day. Well that never happened so I ended up calling back at 4:50pm. Big mistake! I got the same answering service telling me they do not accept payments. Although on Tri Eagle's website it says that they accept payment by phone 24 hours a day 7 days a week. Then I located my bill and it says that you can make a payment 24 hours a day. So I try to make a payment online and the login system does not work and to contact customer service at the same number I have been dialing. Now no one answers the phone when I call. I called 13 times in a row and someone picked up then immediately hung up. I called 5 more times and the same rude woman that I spoke to earlier answered. I asked to speak to her manager hoping they can help me with the login in issue from the website. I get put on hold. Then when someone got back it was the same rude woman saying the manager was unavailable to speak right now. So I said fine, I will call back. I call back an hour and 18 minutes later. I had to keep calling for another 8 more times before someone picked up the phone.The same person answers the phone and says and i inform her that your phone system keeps hanging me up when i call and I have called several times. She says that she is not aware of any phone problems. So I ask if I can speake to her manager. Once again she puts me on hold. This time for 3 mins and 42 seconds and then she tells me the manager is on another call and can't talk to me right now. So I inform her that I am trying to login to make a payment and I'm having issues. She responds and says I can take a message and have someone to call you on the next business day. I said well no one ever does call me after I leave a message so what is the pont of leaving a message. I just need to pay my bill. Bottom line this company sucks. I am switiching to another electricity provider that actually has a 24 hour customer service representaitve that can assist.

Stephanie D from Houston on December 13th, 2013

Thank you for the feedback Stephanie we apologize for any inconvenience you may have experienced. Providing our customers with the best service is very important to us. Last month we made some major changes in our Customer Care department in order to better serve our customers. We are always looking for ways to improve the customer service experience and for this reason we have also expanded our hours to be from 8AM-7PM. As you stated above, we do also provide 24/7 online access, although we apologize that you ran into some issues logging into the customer portal. If you are still having issues with your login, please call us at 877-933-2453 so we can help you resolve this. If you have any further questions or comments regarding these matters, please feel free to contact us at the same number.

TriEagle Energy on February 6th, 2014

All I needed to know
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Was shopping around last night (on line) and called several companies with one question in particular. Called the number on Tri Eagle website, the one that says 24/7. Was told they were closed and I would need to call back during business hours. I was so surprised I called back twice more. Its bad enough for your energy company not to have 24/7 customer service, but seems so much worse when the web site tells you it is a 24/7 number. Needless to say, I didn't get my question answered, but found out all I need to know.

Cynthia from Fort Worth on December 3rd, 2013
Loving my usage reports!
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My electricity bill has gone down ever since I switched to this company but what I'm really loving is the usage reports. I get an email every week letting me know how much I've used compared to the week before. Awesome report and customer service.

Lizbeth T from Spring on November 14th, 2013

Thank you for your feedback Lizbeth - we really appreciate your business!

TriEagle Energy on February 5th, 2014

Good and honest rate
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Many power companies boast of cheap rates but hide many fees, Trieagle is more straightforward, simple and easy!

Lin Bi from Houston on November 12th, 2013

Thanks for the great feedback Lin!

TriEagle Energy on November 14th, 2013

Happy
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Decent rates, no hidden fees. I pay less when I use less power. I can pay with credit card with no added fee. Happy with their website. So far, so good.

Ed Abud from Houston on November 11th, 2013

Thank you for the feedback Ed!

TriEagle Energy on November 14th, 2013