TriEagle Energy Customer Reviews

Have been with tri eagle for years, never any problems. Customer service has always been the best, will recommend.

Been with triaeagle a few years and never had a problem ..so far excellent service !

Ive been happy with Trieagle, and just signed another 3yr contract. Simple and consistent billing, no hassles/hikes or gimmicks, you can see 12months usage graph on each bill and the little emailed progress reports are a nice touch.

We've been with TriEagle for 3 years. Never had one problem. Getting ready to renew for another 3 years!

I have to report that since i moved here to TX in the last 3 years ,TriEagle electric company has done a great job and i am also happy with their services.

Customer service has been friendly and helpful. Rates are comfortable.

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It's time to renew and I'd like to keep the same plan.

Smooth transaction

Just moved here and happy with them so far.

Excellent service , weekly information is provided about my usage.

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Never had a billing problem and never needed to call customer service

After dealing with the abusive Reliant energy company., trieagleenergy is a breath of fresh air. Totally satisfied.

I asked the agent if TriEagle give a special rate or discount to retired Law Enforcement or Military. He did not know and informed me to call Customer service. Was just curious if did or not I have 27 years of service, I was told to ask by a few companies.

Sign up easy and glitch free, arranging CC Auto Pay a bit confusing, Billing format nice, waving of "late pay" charge a welcome perk. I'm a happy camper.

Great company for my electricity. Had no problems or hidden fee issues. However, I will not be renewing with them because their renewal rates are higher than "new customer" rates on the open market. For the life of me I do not understand why companies essentially want me to discontinue my service by upping the rates when I am a known quantity who always pays on time. I guess they don't care about loyalty.

So far so good

Instantly, TriEagle saved me at least $30 per month. The calculation for the bill is straight forward, unlike my previous provider.

So far so good. Here in August we received our second bill. Definitely lower rate than TXU. Customer service by phone was helpful. Must call during business hours and they are located in eastern time zone.

We found a great plan at a super price.

Good rates & good service

Electronically, Tri-Eagle reports great information monthly with comparisons to last year and graphs usage. Customer Service could improve by being a little more friendly. A good thing is we rarely need to contact them, with auto pay and an extended contract, making electric service "automatic". It just happens and is always there.

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I shopped for over an hour for a new electric company. I finally decided on TriEagle as they had one of the lowest prices, with no usage penalties, and the monthly fee is only $5, instead of the $10 I was paying with Ambit.

Process & administration good experience. Price on the high side.

I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other.

Every thing is ok

Charlie palilo of sports radio Houston sold me on trip eagle. The pricing is perfect for me. Uncomplicated and straightforward. very reasonable. I'm not quite as impressed with billing though. I moved just over a month ago and set my new account on auto pay. Or so I thought. I just got an email saying my service was about to get cancelled. No bill in the mail. No auto pay. Customer service reset me back on auto pay. I'm hoping. Like the cable company I had a dispute with, I had a rep whose first language was not English and the potential for miscommunication is much higher.

I have been a customer for over 2 years. I referred a friend in February 2019. It is now May 2019, I received my May bill with no problem however after speaking to several customer service reps providing every rep with the required information and I get the same song and dance. Not a returned call, not a letter from a Manager or Supervisor as promised. No referral gift card or reduction on my bill. This is the worst customer serviice or process.

We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

We have been with you a few months now, when trying to Pay our bill we find that it takes many trys before getting on your website to do this. It is very frustrating and time taking to accomplish this.

My experience with your customer service department was not good by any means. First of all you can't understand anything they are saying. I am assuming this is outsourced to a foreign country. Secondly, they did absolutely nothing and said that a supervisor would call me back in about an hour. It was 3-1/2 hours later and the supervisor was even harder to understand. Although the need for customer service was long gone at that point, I am so sorry I switched to TriEagle because its going to be a long year and I think I did a 2-year term with one of my account. I will not recommend TriEagle due to this horrible experience.

I signed a new contract last year supposed to be cheaper now over the lost 3-4 months my electric bills are outrageously high. Why is this? I have used this company since 2019 and have not had this issue now suddenly my monthly bill has tripled each month.

As far as pricing, Tri Eagle is the best out there as far as savings, there is NO DOUBT in my mind about that. Customer Service needs some work, not always the friendliest BUT my biggest complaint is the pay-by-phone system. It takes FOREVER to pu by phone and I think they know this and its to con you into signing up for auto-pay so that way they can bill you at a higher amount and take it when they like, I never trusted auto pay and I still dont. I know the game, they want you to sign up for auto pay and for those that dont they make sure to make the (one time payment) pay-by-phone process loooong and drawn out so you give up and sign up for the auto-pay service. Big business are notorious for these little tricks and scams.

Called Trieagle customer service after not receiving my monthly bill. They said they are waiting on usage numbers from the provider. Huh?? Our meter is electronic. Hopefully they are not going overcharging their fixed rate customers.

I had called Trieagle about 7 months ago and tried to get my due date changed from the 22nd of the month to the 1st of the month and they said it can not be done. REALLY?? A lady I spoke with said she would see what she could do and get back to me. Never heard from them again. Then, 1 week ago, I was late by 12 days as I thought I had already made the payment and they shut off my electricity. It turned out I had only paid $50.00 dollars instead of $105.00. An honest mistake, but to shut of my electricity was wrong. My social security does not come until the 24th of the month and had they changed my due date, this may not have happened. I do not want to do business with a company who can not help out the edelry

When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home.

When we switched to TriEagle, you promised a lower rate than we are being charged. We have called you several times without getting a reason for you charging a higher rate than promised.

Customer service sucks. Called 8 times in one day, and not one person answered the phone. Had to leave a message each time. Called multiple times again on another day and encountered the same scenario. Better drastically improve your customer service

Please note: I had to file a complaint with the Public Utility Commission of Texas today, after calling TriEagle three times. I spoke with two different supervisors, both of whom refused to correct/amend my bill and they continued to blame to billing error on Centerpoint. TriEagle continued to tell me that my brand new smart meter that Centerpoint installed several months ago was not giving Centerpoint an accurate reading and they were estimating my bill. I called Centerpoint and Centerpoint told me they DID come out and read my meter, so TriEagle is full of it and totally lied to me. The reason I am so livid is that I signed up for budget billing with TriEagle on 5/22/19 and my bills are not supposed to be more than $130 per month plus tax (my bills have averaged $134.15 per month since signing up). TriEagle decided to bill me twice for January (I have 2 bills sitting in the billing section), but they are stating the second bill is correct. It does reflect the budget billing amount, but it has an additional $57.59 tacked on and TriEagle continues to blame Centerpoint for their lack of reading my meter. Regardless of whether they read my meter or not, I am on budget billing and my bill SHOULD NOT BE MORE THAN THE AGREED AMOUNT PER MONTH GUYS! I AM NOT LATE, YOU GUYS SUCK!

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Please review your complaint and ensure that the information is accurate. Select the "Back" button to make any changes or the "Submit Complaint" button to finalize your complaint with the PUC.

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Date: 1/17/2020 6:37:29 PM

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Complaint No: CP20xxxxxxxxxx

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Account Holder: Heather L.

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E-mail Address: XXXXXXXX

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Service Address:XXXXXXXXXX

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Houston TX 77XXX

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Houston TX 77008

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Harris County

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Complaint Against: TriEagle Energy, LP

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Complaint Type: Billing

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Service Phone: Account No: 160XXXXXX

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Complaint Information:

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Good evening,

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I signed up for budget billing with TriEagle Energy on 08/22/2019 & my budget billing amount is supposed to be $130.00 per month (plus tax, etc.). Since signing up for budget billing last August, my bills average $134.15 per month with tax. When I logged on to pay my bill last night, my total due was $191.74 and my due date had changed to 01/27/20. TriEagle actually charged me 2 bills for January. One for billing period 2019-11-25 - 2019-12-30 with kWh 778 (total due on this bill reflects our budget bill agreed amount of $134.15 monthly, but the kWh were incorrect on this bill), and one for billing period 2019-11-25 - 2019-12-31 with kWh 878 (total on this bill shows the budget bill amount, but also has additional amounts added in and I am not sure why. Total on this bill is $191.74). I am NOT late on my payments. The last payment I made of $134.15 was received and applied on 12/16/2019. When I log in and look at my payments, after my last payment their log states there is an invoice credit made on 2020-01-09 in the amount of $76.56 2020-01-10 (Reissued Inv Credit). This was NOT a credit. I am not sure what this was. I also just paid my current bill today (01/17/20) for the amount of my agreed budget billing total, $134.15. There is still an amount of $57.59 pending. I spoke to Henry with PUC & he said to only pay the amount NOT in question & PUC would investigate the remaining balance. Can someone please help? Thank you! Best regards, Heather L.

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Was expecting my bill to decrease after my son and his 3 daughters moved out . Now it is only me, I am gone during the week for 12 - 16 hrs a day. Does the kwh hours i am using decrease. No they keep going up. How can kwh with 5 people living in a home be anywhere from 70 to 100 kwh per week and jump to 425 kwh a week with one person living in the home. Something is not right, i will be changing providers asap. This is crazy.

I paid my bill, on time. Early actually. I got an email saying I hadn't paid my bill. I was told to send an email with proof of the payment. Somehow they cannot find the email. I can barely understand the people I talk to to describe the situation and I have no other choice but to pay it twice. I'm stuck paying double for this month. I never had this trouble with Radiant Energy and it was cheaper. Never should have changed

I've only been with Trieagle for 3 months. This has been the worst 3 months of my life! I am a widow. My son, who resides in Dallas, tried to help me save by changing from Reliant to TriEagle. What a mistake in judgment! I guess the promotion sucked my son in. I bill has been between $311 and $500. I have a 3 bedroom home, and I am the only person who lives there. I am working from 6 a.m. to 6 p.m. I don't understand why my bill is so high. At this very moment, I am in my car. There has been for an outage for 2.5 hours. I just received another message saying the repairs are taking longer than expected, and they will contact me with another estimated time of repair. I have to go to work in the morning. My house is very hot. I am so upset right now. I will in the process of contacting the 3 local news stations regarding this matter. I don't have funds to stay in a hotel, so I am just between a rock and a hard place.

TriEagle double charged me last month which didn't upset me to much since I expected a prompt refund back to my account.

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Trieagle acknowledged the mistakes but refuses to return the money in a timely fashion or to my account.

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I was told yesterday I will receive a gift card or check in the mail and that it will take weeks costumer service had no idea when I will get my money back if I havent received it in an additonal 3 weeks ( it happened on the 23rd of March yesterday was the 4th of April mind you they wont me to wait an other 3 weeks before calling back.

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Totally unacceptable ! ! !

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Never dealt with a company with less concern for their costumers worse customer service and less interest in correcting their mistake.

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My advice stay away from TriEagle

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What if they accidentally clean out your account and other payments bounce ? I guarantee they wont pay your late charges. I was told that much by their wonderful, useless, costumer service .

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Needless to say I will switch provider as soon as my contract runs out and my advise to everyone is stay away from TriEagle their rates aren't worse the problems they could cause you.

I've been a paying customer for 3 years on time - never missed. Renewal came up and Pulse had a better rate so I signed up. Trieagle came back with a counter offer if I would sign on with them for another 3 years. I was hesitant because I already had a date of service with Pulse but they said no problem they would take care of everything. And I specifically asked if they were sure because I didn't want to go without any service! Well on one of the coldest days of the year my power went out and I thought it was Centerpoint. After multiple aggravating phone calls it turned out Trieagle had disconnected me and whoever had written the new contracted had failed to put a start day in??? I went a FULL 48 HOURS without power and I have serious health conditions. Being in cold temperatures puts me in severe pain and compromises my immunity. I was soooo furious and to make matters worse I was lied to repeatedly by their CS reps. The first one told me I'd have service back on between 4p and 9p the first night. The next morning I was told it would be back on by 11a. Finally I got one that was honest but only after I wouldn't let him off the phone. He tried to blame it on Centerpoint but the truth was this so-called URGENT reinstatement had to go to another department at Trieagle (and getting anything done on a Sunday isn't likely) then to Ercot and then finally over to Centerpoint!!!! I know they are just a big company that doesn't give a bean and it's not personal for them but being the one freezing and unable to make a hot beverage felt personal to me!!!

I have a few meters on my land.. called to get one turned off for an r.v that was connected. Tri eagle turned off every meters to my rv park and main house made me wait 2 days before power was returned in the cold. Worst service to try and get them to fix the problem.

They have been overcharging me for three months now. I have an 800 sq foot apartment and my most recent bill was for $225. Which is ridiculous because my last electric company only charged on average $90 a month for a 3 bedroom house. So ridiculous. And when you call to try and fix the issue none of the costumer service reps speak very English well.

I have been a customer for 3 years. I just moved. I had to call two times to get my service transferred. The first guy I talked to told me I needed to sign a two year agreement. The second person I talked to asked when I wanted service at the new place I said the next day, if possible of course, I was overlapping service & paying for services at two homes for about a week. At that moment when I told him the date for the new service he did not say okay if we turn on the new house tomorrow, we will have to charge a $144 expedited fee, however thats what they did! Also, the service at my new house was on in the owners name so all they had to do was switch it into my name! Now I have called Trieagle 4 times, left 3 messages and got multiple reasons for why I was charged $144. This expedited charge was the latest excuse from John on behalf of the President of Trieagle. He said it was in the statement I was read, (are you kidding me John??) If the President of Trieagle had one ounce of customer service experience he would of corrected my bill, yet here we are with $144 STILL on my bill and a bunch of lame excuses depending who at Trieagle you talk to! Thank God my contract is up next month I will be sticking with Reliant/NRG I never ever had any bogus charges when I I was their customer! Thanks for nothing Trieagle

Firstly the company hooked up electric to the wrong address. When I figured out I was paying someone else's electricity and my landlord was still paying mine, TriEagle turned off my electricity. First day 1st ticket was put in, NO electricity, then a 2nd ticket put in still NO electricity, second day still NO electricity and I was told it could take up to 21 days to get my electricity turned on. What the hell?? At this time I still have NO electricity. Thanks TriEagle for a horrible experience and for NO electricity while I sit here cold with children and no heat, lights, etc. Run away from this company....fast!!!!

My contract expired in Jan 2021, just before the Texas Snowmagedeon. I received a hyper technical-Uber Legal letter from TRI-Eagle essentially saying that I was released. NOWHERE on the letter did it state the price per kWh. On my first bill after lapse of contract I noticed a 14.9 cent kWh rate. I then telephoned TRI-Eagle and the nice lady attendant informed me that if I switched to month-to-month, that it would drop to 11.8 cents per kWh. NOT ONCE did she indicate that I was required to telephone on a monthly basis and renew the 'month-to-month'. Silly me, I thought the 'plan' was implied in the 'month-TO-month' Sure enough I get Aprils bill and it shot up to 14.9 c kWh after the month is completed. I telephoned again and the weekend attendant verified what I knew. I indicated that NOT ONCE has Tri-Eagle formally put into writing and provided to me what my post contract lapse rates are until I receive my bill. Now I ask you Texas, when you go into a store are the prices marked? YES, and yet these yahoo's- all of them- are able to get away with NOT indicating how much we will be charged until we receive our bill. WAKE UP TEXAS - deregulation of the electricity market has been a boondoggle disaster. The perception THAT YOU have a choice like purchasing bread or cellphones has you placated into thinking you are in control. The facts published by the state show that NO ONE is in control and those who know how to play the game are bilking us ALL to put more money in their pocket by pulling it out of our pockets.

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If you doubt me, please consult anyone you know in Florida where it gets just as hot, and yet their monthly electric bills are FAR lower than ours season for season. The Dallas based "Lex and Terry" radio show - formerly in Florida, now in Irving - complain vehemently about how much their electricity bills went UP when they moved from Florida to Texas.

They simply ignored three requests for cancellation and just connected me anyway and tried to charge me.