First Choice Power Customer Reviews

We've been collecting customer reviews for First Choice Power so you can get the inside scoop on what it's like to be a customer.

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cheapest First Choice Power Electricity rates and plans in Texas

Alternatives to First Choice Power's Texas Electricity Plans

Texas Electricity Ratings can help you find the best First Choice Power electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.

Houston Plans

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Plan Term Rate
Frontier Saver Plus 12 12/months 10.8¢/kWh
Frontier Saver Plus 24 24/months 10.8¢/kWh
Gexa Eco Saver Plus 12 12/months 10.8¢/kWh
Rates as of Apr 17, 2024 at 08:39 PM

Dallas Plans

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Plan Term Rate
Frontier Saver Plus 12 12/months 10.7¢/kWh
Frontier Saver Plus 24 24/months 10.7¢/kWh
Gexa Eco Saver Plus 12 12/months 10.7¢/kWh
Rates as of Apr 17, 2024 at 08:39 PM

First Choice Power Rating and Review Summary

There are 155 total reviews for First Choice Power, with an average rating of 1.9/5.

Company Stars Rating Reviews
First Choice Power
1.9/5 155
Category Stars
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Recent 5 Star Reviews

Electric customer
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The process was easy fast and I was not bothered with a lot of unnecessary questions or phone calls from sales reps. am a very satisfied customer.

A from Dallas, TX on December 4th, 2021

Good afternoon. Thank you so much for sharing your great experience through this amazing comment! We are grateful to have you in our family and it's great to know you're satisfied with our services. We will continue getting better at what we do to always meet your expectations. Thank you for choosing us to serve you! Please take care and be safe! - Sophie / Digital Care

First Choice Power on December 6th, 2021

Awesome Service
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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I needed a reasonable, inexpensive light company and they were a great help.

Jumone Scott from Channelview, TX on October 28th, 2021

Good afternoon, Jumone. Thank you so much for this endearing review! We are honored to have you in our family and we totally appreciate your trust and loyalty! Thank you for staying! If there's anything we can help you with, please feel free to reach us anytime, we'll be here for you! Have a beautiful day! - Sophie / Digital Care

First Choice Power on November 10th, 2021

Recent 4 Star Reviews

Great service
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Order Experience
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Likely to Recommend

Great electric company

Debra from Houston, TX on August 14th, 2018

Thanks Debra! We appreciate you taking the time to leave us a review :) - Allie

First Choice Power on February 27th, 2019

When problems arise, true value seen.
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Order Experience
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Account Management
Likely to Recommend

I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

Happy Again from Friendswood, TX on July 8th, 2018

We're so happy to hear that despite the drop by Breeze Energy, that everything went smoothly for you! We completely understand that situations like that can be stressful, but we are thankful that we were able to get everything up and running with us very quickly. Thank you for taking the time to tell others about your experiences with us. Please let us know if you have any other questions in the future! We are always a call or email away. Have a wonderful week. Thanks! -Kate

First Choice Power on August 20th, 2018

Recent 3 Star Reviews

I dislike The Texas electric rate process
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Plans & Pricing
Order Experience
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Account Management
Likely to Recommend

Finding a renewal rate in Texas is pure nonsense filled with gimmicks and deceptions. Only thing that matters is the cost of power all of the $$s off between this usage and that is just awful to have to go thru , so many do not and ultimately overpay. First choice was the best rate i could find at that moment without the noise. But cant say it was the lowest because you just run out of time and patience. Good Luck.

SLinFtw from Trinidad, TX on November 8th, 2021

Good afternoon, SLinFtw. We totally understand your concern regarding your rate price and that's why we highly recommend our customers to get a fixed-rate which offers the peace of mind of having the same rate during a long or short term contract, if you have any questions or concerns please do not hesitate to call of chat with us at any moment, we'll be more than glad to further assist you. Thank you for choosing us to serve you! Have a lovely day! - Sophie / Digital Care

First Choice Power on November 10th, 2021

Surprising add on fee?
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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time. Love to see what they have to say???Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!A daily and hourly usage chart would be nice since was provided by prior providers!!!!

Andre from Houston, TX on July 18th, 2021

Hello Andre. Thank you for taking some time out of your busy day to leave us this review. We would love to take a look at your account and help you solve your concern regarding these charges, please feel free to contact us anytime, we'll be more than glad to work with you and answer all of your questions.

You may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. We hope you find this information useful. Thank you for trusting us! Have a beautiful day! - Sophie / Digital Care

First Choice Power on July 19th, 2021

Recent 2 Star Reviews

$939 Rug Pull
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Order Experience
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Likely to Recommend

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

Peter Tran from Houston, TX on November 30th, 2021

Good afternoon, Peter. We understand changes are hard to adapt to sometimes, we definitely did not want to affect you with this, that is why we notified our customers by mail and email about the changes that would take effect in November, to avoid any misunderstandings in this regard. Please accept our apologies if we missed the mark on you. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care

First Choice Power on December 1st, 2021

Faithful
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Likely to Recommend

I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

Armando from Texas City, TX on December 5th, 2019

Good afternoon. We absolutely appreciate your loyalty to us after all this time and want the chance to work with you. If you do not feel comfortable with your current rate, we will see what other options are available. Please connect with our digital support team through Live Chat https://www.firstchoicepower.com/ or Social Media https://www.facebook.com/FirstChoicePower/ to continue forward with assistance. Thank you. - Megan / Digital Care

First Choice Power on April 20th, 2020

Recent 1 Star Reviews

Signed Up for First Choice, Ended up with Reliant
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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up for First Choice in September. I never got a welcome email or any other communication from the company. In October, I got the first month's bill through the mail. There was also a note that said that Reliant will become my provider in November. As long as Reliant honors the electricity rates I got with First Choice, I suppose it's OK. We'll see.

George from Sugar Land, TX on November 3rd, 2021

Hello George. Thank you for taking the time to share this review with us. Please notate that First Choice Power accounts will transfer to Reliant in November 2021. You will receive a letter in the mail notifying you that your service has started with Reliant. All aspects of your current plan, including your price, term and contract documents will remain the same. There will be no changes to the plan that you signed up on with First Choice Power. If you have any other questions pertaining to your account, please feel free to contact us anytime, we'll be here for you. Thank you for the feedback. All the best! - Sophie / Digital Care

First Choice Power on November 10th, 2021

Not honest about offers
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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

Genetheia Hicks from Humble, TX on October 8th, 2021

Hello Genetheia. Thank you for taking the time to share your experience with us. We are terribly sorry for the negative experience you had and we are truly sad to know we have lost you as a part of our family! We look forward the opportunity to serve you again in the future and to show you we care, for any assistance needed please feel free to contact us anytime, we'll be here for you. All the best! - Sophie / Digital Care

First Choice Power on October 11th, 2021

All Reviews By Date

Electric customer
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

The process was easy fast and I was not bothered with a lot of unnecessary questions or phone calls from sales reps. am a very satisfied customer.

A from Dallas, TX on December 4th, 2021

Good afternoon. Thank you so much for sharing your great experience through this amazing comment! We are grateful to have you in our family and it's great to know you're satisfied with our services. We will continue getting better at what we do to always meet your expectations. Thank you for choosing us to serve you! Please take care and be safe! - Sophie / Digital Care

First Choice Power on December 6th, 2021

$939 Rug Pull
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

Peter Tran from Houston, TX on November 30th, 2021

Good afternoon, Peter. We understand changes are hard to adapt to sometimes, we definitely did not want to affect you with this, that is why we notified our customers by mail and email about the changes that would take effect in November, to avoid any misunderstandings in this regard. Please accept our apologies if we missed the mark on you. Thank you for the feedback. Please take care and be safe! - Sophie / Digital Care

First Choice Power on December 1st, 2021

I dislike The Texas electric rate process
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Finding a renewal rate in Texas is pure nonsense filled with gimmicks and deceptions. Only thing that matters is the cost of power all of the $$s off between this usage and that is just awful to have to go thru , so many do not and ultimately overpay. First choice was the best rate i could find at that moment without the noise. But cant say it was the lowest because you just run out of time and patience. Good Luck.

SLinFtw from Trinidad, TX on November 8th, 2021

Good afternoon, SLinFtw. We totally understand your concern regarding your rate price and that's why we highly recommend our customers to get a fixed-rate which offers the peace of mind of having the same rate during a long or short term contract, if you have any questions or concerns please do not hesitate to call of chat with us at any moment, we'll be more than glad to further assist you. Thank you for choosing us to serve you! Have a lovely day! - Sophie / Digital Care

First Choice Power on November 10th, 2021

Signed Up for First Choice, Ended up with Reliant
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I signed up for First Choice in September. I never got a welcome email or any other communication from the company. In October, I got the first month's bill through the mail. There was also a note that said that Reliant will become my provider in November. As long as Reliant honors the electricity rates I got with First Choice, I suppose it's OK. We'll see.

George from Sugar Land, TX on November 3rd, 2021

Hello George. Thank you for taking the time to share this review with us. Please notate that First Choice Power accounts will transfer to Reliant in November 2021. You will receive a letter in the mail notifying you that your service has started with Reliant. All aspects of your current plan, including your price, term and contract documents will remain the same. There will be no changes to the plan that you signed up on with First Choice Power. If you have any other questions pertaining to your account, please feel free to contact us anytime, we'll be here for you. Thank you for the feedback. All the best! - Sophie / Digital Care

First Choice Power on November 10th, 2021

Awesome Service
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I needed a reasonable, inexpensive light company and they were a great help.

Jumone Scott from Channelview, TX on October 28th, 2021

Good afternoon, Jumone. Thank you so much for this endearing review! We are honored to have you in our family and we totally appreciate your trust and loyalty! Thank you for staying! If there's anything we can help you with, please feel free to reach us anytime, we'll be here for you! Have a beautiful day! - Sophie / Digital Care

First Choice Power on November 10th, 2021

Not honest about offers
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

Genetheia Hicks from Humble, TX on October 8th, 2021

Hello Genetheia. Thank you for taking the time to share your experience with us. We are terribly sorry for the negative experience you had and we are truly sad to know we have lost you as a part of our family! We look forward the opportunity to serve you again in the future and to show you we care, for any assistance needed please feel free to contact us anytime, we'll be here for you. All the best! - Sophie / Digital Care

First Choice Power on October 11th, 2021

Not true to there service
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Order Experience
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Likely to Recommend

They lie about you plan,they tell you your on a fix rate and all of a sudden you not my bill goes up,
5 months its been the same price but now its change they are full of it talking about Ive been getting credits to my account where Ive never seen no credit on my bill Im so done with this company

Timika from Houston, TX on August 2nd, 2021

Hello Timika. Thank you for taking the time to share this important comment with us. We love having you in our family and we would like to take a closer look into this and work with you for the best solution in your case. Please feel free to contact us anytime, we will do our best to regain your trust in us. We look forward to hearing from you soon. Kind regards! - Sophie / Digital Care

First Choice Power on August 4th, 2021

NO MORE PREPAID
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Order Experience
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Likely to Recommend

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

SAVE $ from Dallas, TX on August 1st, 2021

Hello Victor. Thank you for this great review! It is awesome to know you have found the best plan for you. If there's anything we can help you with, please do not hesitate to contact us anytime, it will be a pleasure to further assist you. Have a wonderful day! - Sophie / Digital Care

First Choice Power on August 4th, 2021

NO MORE PREPAID
Overall Rating:
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

SAVE $ from Dallas, TX on August 1st, 2021

Hello Victor. Thank you for this great review! It is awesome to know you have found the best plan for you. If there's anything we can help you with, please do not hesitate to contact us anytime, it will be a pleasure to further assist you. Have a wonderful day! - Sophie / Digital Care

First Choice Power on August 4th, 2021

Surprising add on fee?
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Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to Recommend

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time. Love to see what they have to say???Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!A daily and hourly usage chart would be nice since was provided by prior providers!!!!

Andre from Houston, TX on July 18th, 2021

Hello Andre. Thank you for taking some time out of your busy day to leave us this review. We would love to take a look at your account and help you solve your concern regarding these charges, please feel free to contact us anytime, we'll be more than glad to work with you and answer all of your questions.

You may obtain further details regarding your usage by registering your meter at www.smartmetertexas.com. Here your usage can be viewed every hour. You will be able to view when your usage is at its highest point and where it is at its lowest point throughout each day. We hope you find this information useful. Thank you for trusting us! Have a beautiful day! - Sophie / Digital Care

First Choice Power on July 19th, 2021

First Choice Power
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Likely to Recommend

Well, I have only had the opportunity to pay only one month because I have just started working with them. But so far so good, I feel I have saved a lot more money with this company as with my previous provider,but we shall see, got a full month with using my AC all month .to be continued..

Carolyn from Lancaster, TX on June 26th, 2021

Welcome to First Choice Power, Carolyn. We are honored to have you as part of our family. Glad to know that you found the best plan. Thank you for taking the time to leave this fantastic review. Have an amazing day! - Zoeh / Digital Care

First Choice Power on June 28th, 2021

DON'T USE THEM
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Likely to Recommend

I have a 700 square foot apartment and my bill is $184 00 this month and I have free weekends! I know people that have a 4000 square foot home and their bill is not even $100! Since the snow storm in February my bill has been over $150!! I didn't even have power for 1 week! Month before I was told I don't use enough electricity so I was charged for it and this month I called and I was told I used too much! A bunch of crook's if you ask me!!

Yvette from Fort Worth, TX on June 20th, 2021

Hi Yvette, thanks so much for your thoughtful and detailed review. Direct Energy is an electric supplier who can offer you a fixed rate that gives you peace of mind knowing that your rate won't change during the contract however the bill will depend on the customer's consumption. You also mentioned that you have the Free Weekends plan that means that your free service starts from Friday after 6 PM until Sunday 11:59 PM and the rest is being billed. We highly recommend you to check our save energy tips at https://www.directenergy.com/learning-center/25-energy-efficiency-tips that will help you to reduce the usage during summer/winter also you can register your service address at https://www.smartmetertexas.com/home so you can confirm the actual reading on a daily basis. If you need help feel free to contact us at any time. It is a pleasure to assist you! - Zoeh / Digital Care

First Choice Power on June 21st, 2021

Avoid First Choice
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Likely to Recommend

First Choice transferred my service back to my previous provider which was a higher rate without notifying me and provided no explanation.

Ern from Crosby, TX on June 7th, 2021

Hello Ern. We are truly sorry for the inconvenience you have experienced. We would like to further investigate this matter and help in any way we can. Please feel free to contact us through any of our communication channels:

Facebook https://www.facebook.com/FirstChoicePower/

Twitter https://twitter.com/firstchoicepwr?lang=en

Live Chat at www.firstchoicepower.com

Or you can also contact us by phone toll-free at 1-866-469-2464. For your convenience, we are available Monday-Saturday from 7:30 a.m. to 8:00 p.m. all times are Central.

We will do our best to provide you a solution. We look forward to hearing from you soon. Thank you for the feedback. Have a beautiful day! - Sophie / Digital Care

First Choice Power on June 8th, 2021

Will never recommend
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When I signed up they tricked me into their surge protection program. I told them no multiple times but they wouldn't finish setting up my account until I said yes. I immediately followed their directions for cancelling the surge protection by sending an email which was never responded to. 2 years later I moved and canceled my service having never managing to cancel it. I was charged twice for the surge protection on my final bill, for the current month and for the month after. I moved the first week of May and I was charged for May and June. They are crooked and do not care about their customers. I will never recommend this company

Anon from Wichita Falls, TX on May 18th, 2021

Hi, there are no excuses for what you have experienced with our team. We would love to have the opportunity to deeply review your situation and find the best solution for your case. Please connect with us through

Facebook: https://www.facebook.com/FirstChoicePower/
Twitter: https://twitter.com/firstchoicepwr?lang=en
Chat: www.firstchoicepower.com

Our Digital Care Team will be happy to help you. Have a good day! - Emma / Digital Care

First Choice Power on May 19th, 2021

Customer Service is NOT in the U.S.
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I called the number listed on the Electricity Facts Label regarding the "special charge from American Electric Power - Texas Central that is not included in the total average price for electric service..........you may contact us at 1-866-469-2464 for more information regarding the price and applicability of the charge." The person was not in the U.S. (yes, I asked), was reading from a script, and had no idea what I was asking. Yet the company is in Houston? Really?? I will be doing business with a United States company!!

Native Texan from Corpus Christi, TX on April 29th, 2021

Good afternoon. We are sorry to hear that you had a negative experience with us. We definitely would like to look into this for you and help in any way we can. We care for you and we will do our best to solve your concern.

Please feel free to connect with our Facebook team at https://www.facebook.com/FirstChoicePower/ or Twitter team at https://twitter.com/firstchoicepwr?lang=en, or you can also contact us by phone toll-free at 1-866-469-2464. For your convenience, we are available Monday-Saturday from 7:30 a.m. to 8:00 p.m. all times are Central, or through our Live Chat department at www.firstchoicepower.com, so we can better assist you. We look forward to hearing from you soon. Thanks for the feedback. Have a nice weekend! - Sophie / Digital Care

First Choice Power on April 30th, 2021

DISCONNECTED DURING A WINTER STORM
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This crappy company just disconnected my service during a winter storm. I paid my past due amount and got promised that they will resume in 2to 4 hrs, Am spending the night in the cold, This is the most inhumane company ever. Am switching immediately

STANLEY NGIGI from Dallas, TX on February 11th, 2021

Hi STANLEY, we are terribly sorry for any inconvenience this service interruption may have caused you. We would like to check the status. Please connect with us through chat at www.directenergy.com. It will be a pleasure to assist you. Have a good day! - Zoeh / Digital Care

First Choice Power on March 18th, 2021

Incompetent
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Likely to Recommend

I've lived at my current address for about 2 years and within that time they allowed someone else to sign up with my address THREE TIMES!!! How can that be allowed when you should clearly be able to see that that address already has service under a different name?? Why not attempt to confirm that address is vacant instead having me pay for my own power AND SOMEONE ELSE'S?? HOW DO YOU MESS THAT UP THREE TIMES?! And customer service never has a reason why they just allow it. I mean getting cable is much harder than just giving them any address and they have y'know SECURITY PROTOCOLS

AM from Dallas, TX on February 3rd, 2021

Good afternoon. Thank you for sharing your experience, thank you for the feedback. We would totally appreciate the opportunity to further investigate this matter and help in any way we can. Please do not hesitate to connect with our Facebook or Twitter team, or you can contact us by phone or through our Live Chat department, we will do our best to provide you a solution. We look forward to hearing from you soon. All the best! - Sophie / Digital Care

First Choice Power on March 18th, 2021

Scam!!!!
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Likely to Recommend

This company charges you late fees 2 days after your bill is due and they also charge you $29.95 4 days later if you havent paid your bill. I paid my bill 4 days after the due date. I call them to find out why did I have disconnect charges and why is my bill so expensive. I asked if we have a grace period after the due date before late charges occur and no one could answer my question. I asked that they mail me the contract because I need in writing how this billing works. This isnt right and as far as the disconnect fee goes, my lights have never been turn off!!! This company is a joke and I will never refer anyone to them!!!!!!!! They are trying to get rich off of people. I dont care if you have no other electricity company to choose from, DO NOT USE FIRST CHOICE POWER!!!! To prove how shady they are, you cant submit your review without giving them stars!!! If I could give negative stars I would

Keshia from Coppell, TX on January 25th, 2021

Hi Keshia, we want to start off by sincerely apologizing for your negative experience with our First Choice Power. We certainly understand your concern in regards to the Collections Recovery Fee. This fee of $29.95 is assessed in an attempt to recoup the cost of the effort to collect on the amount owed. Keep in mind when an account is past due, is automatically subject to collection activities which include collection calls, late payment fees, collection recovery fees & potentially service interruption. Please be advised that we can waive this fee once in a 12 months time frame. We are more than glad to assist you, please engage with us through chat at www.firstchoicepower.com. Have a great day! - Zoeh / Digital Care

First Choice Power on January 27th, 2021

Horrible company, Stay away!
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Likely to Recommend

There was an error on the apartment number when I signed up for their service, but I called on Monday, the next business day( since it Saturday after hours) and reported it. I was made to understand that it was fixed and I wouldn't be charged because of the error. Furthermore the email I had received by then said that the order had not been completed. I was surprised to be charged then inspite of having reported the mistake in the order before it was completed. Another issue is that every time I called them to get this issue resolved, their employees were more interested in pressuring me to sign up for a fixed rate plan or some additional features that l never needed. Am glad my plan was not fixed, I switched to another company as fast as I could. Would not recommend this company

Denis from Fort Worth, TX on January 11th, 2021

Good afternoon, Denis. Thank you for bringing this to our attention. We are truly sorry to know the difficult situation you have experienced. We care for you and we would love the opportunity to enhance your experience and regain your trust in us. Please do not hesitate to reach us through any of our communication channels and we will do our best to solve your concern. Thank you for the feedback. Have a great start of the week! - Sophie / Digital Care

First Choice Power on January 11th, 2021

Can not access account to pay bill
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Likely to Recommend

I have had to reset the password 4 times already and still have no access. They send lots of emails about bill overdue, but I can not access to pay. Call center is not in America and had language barrier issues. Have spent hours on phone and problem persists. Only been with First Choice for 2mths and it has been a bad experience.

Frustrated from Fort Worth, TX on December 28th, 2020

Good afternoon. We are terribly sorry for the bad experience you have had. We would love the opportunity to take a deeper look at this and help in any way we can. Please do not hesitate to connect with our Facebook team at https://www.facebook.com/FirstChoicePower/ or with our Twitter team at https://twitter.com/firstchoicepwr?lang=en, you can also contact us through our Chat team at www.firstchoicepower.com. We will do our best to provide you a solution. Please accept our apologies. We look forward to hearing from you soon. Kind regards! - Sophie / Digital Care

First Choice Power on December 28th, 2020

"Contract" my ass
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Funny how I signed up for a 12-month "contract" and it kept going even after the 12 months were over. Got almost $200 in extra BS cuz I figured 12 months meant it was done after 12 months if I didn't renew!

Wyoni from Arlington, TX on October 31st, 2020

Hi Wyoni, I am sorry that you feel you had a less than 5-star experience with Direct Energy. Your review is very concerning to us. We would love to hear more about your situation so that we can use your valuable feedback to deliver an even better experience next time. Please engage with us through chat at www.directenergy.com We are looking forward to hearing from you soon! Have a good day! Zoeh / Digital Care

First Choice Power on November 2nd, 2020

Beware fruad/Cheaters First choice power
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I gave all my details with proper verifications including SSN I got energy and used for 10 days , then all of a sudden 1 fine Saturday morning they have disconnected my power from my apt. I called customer care which was another nightmare the worst customers service ever. After talking to few agents several times finally i got to know the reason that they need my License no. I mean seriously when at times of giving connection they took my SSN at same time why they did not ask for License no. And due to this they discontinued my service and disconnected my energy without any prior emails, mails or any telephonic conversation just gave me surprise on Saturday morning where I was out for biking and my son and my old parents were at home and they informed me abt the situation. It was worst situation for them . I requested customer service that i will do needful once I reach home as my License was at home , till then plz switch on my lights but they hang up on me saying we cannot do until they have license no. I mean seriously this way this company works .
This is really fraud company runned by all goons and cheaters.
I will keeping spreading bad reviews abt this company FIRST CHOICE POWER in all platforms .
I will not recommend this company at all . If you love ur family behind you once you go out then dnt ever trust this company anytime they will disconnect your line .
BEWARE FRAUD CHEATERS COMPANY .

Vb from Houston, TX on September 26th, 2020

Thank you for writing a review. We understand why you would feel disappointed with us. We value your business and your satisfaction with our service is our priority. We take all concerns raised about our practices very seriously and we would like to take a closer review of your situation. Please connect with us through chat at www.directenergy.com/texas We are looking forward to hearing from you soon! Have a great day! - Zoeh

First Choice Power on September 28th, 2020

Fraud/Cheater light Company in Texas
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I gave all my details with proper verifications including SSN I got energy and used for 10 days , then all of a sudden 1 fine Saturday morning they have disconnected my power from my apt. I called customer care which was another nightmare the worst customers service ever. After talking to few agents several times finally i got to know the reason that they need my License no. I mean seriously when at times of giving connection they took my SSN at same time why they did not ask for License no. And due to this they discontinued my service and disconnected my energy without any prior emails, mails or any telephonic conversation just gave me surprise on Saturday morning where I was out for biking and my son and my old parents were at home and they informed me abt the situation. It was worst situation for them . I requested customer service that i will do needful once I reach home as my License was at home , till then plz switch on my lights but they hang up on me saying we cannot do until they have license no. I mean seriously this way this company works .
This is really fraud company runned by all goons and cheaters.
I will keeping spreading bad reviews abt this company FIRST CHOICE POWER in all platforms .
I will not recommend this company at all . If you love ur family behind you once you go out then dnt ever trust this company anytime they will disconnect your line .
BEWARE FRAUD CHEATERS COMPANY .

VB from Houston, TX on September 24th, 2020

Hello VB. We are terribly sorry for the bad experience you have had. We would love the opportunity to take a deeper look at this and help in any way we can. Please do not hesitate to connect with our Facebook or Twitter team, or please contact us by phone or through our Live Chat department, we care for you and we will work diligently to provide you a solution. We look forward to hearing from soon. Thank you for the feedback. Have a wonderful day! - Camila / Digital Care

First Choice Power on September 24th, 2020

Dont get Services with First Choice Power
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Custom Services was poor, didn't solve my issue .Do not choose them for your light company service.

Carolyn Yarbough from Houston, TX on September 21st, 2020

Good afternoon, Carolyn. We are sorry to hear that the experience you had with our Customer Care Team was anything less than outstanding. We always strive to provide an excellent customer experience and apologize if we missed the mark. We look forward to the opportunity to provide you with outstanding service going forward, and we appreciate this feedback! Have a fantastic week! - Camila / Digital Care

First Choice Power on September 21st, 2020

If you pay late , prepare to be charged an additional $50 in fees
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I paid my bill late, it happens, but I was charged an $18.95 late fee plus a $29.95 collection recovery fee. I was never disconnected and I paid the bill 7 days prior to the date on the disconnection notice. If a person has to pay late, do you really think charging almost $50 in fees will help the situation??? This is just another form of price gouging and a completely predatory practice in a time when money is scarce for alot people.

Tamasha Harris from Fort Worth, TX on September 14th, 2020

Hi Tamasha, we regret your experience with us. We definitely value your business with us and we would love to find the best solution for your case. We normally provide extensions or payment plans to avoid a late payment fee or disconnection fee, especially during this difficult time. Please engage with us through chat at www.directenergy.com/texas We are looking forward to hearing from you soon! Have a great day! - Emma / Digital Care

First Choice Power on September 15th, 2020

Terrible!
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Horrible company!! They do not properly communicate how their trash billing cycle actually works and will disconnect your services...in the midst of a pandemic where millions of people have lost their jobs! There a lots of hidden fees and the bill you receive isn't exactly what they have in their system. This is a sad excuse of a company and I do not recommend them to anybody. Their call center is located in Central America so how can communication not get mixed up? My service is in Houston, TX and there is no one locally that I can contact. Their supervisor in Central America (Oscar) was of absolutely no use. Heartless, unsympathetic, and very nonchalant. Ive never had a problem with this company until this pandemic started, and this is the time that companies like that should be more understanding and proactive. Im very disappointed.

Vivian Okere from Richmond, TX on September 11th, 2020

Good afternoon, Vivian. Thank you for bringing this to our attention. We are sorry to hear that the experience you had with our Customer Care Team was anything less than outstanding. We always strive to provide an excellent customer experience and apologize if we missed the mark. We would love the opportunity to take a closer look at your account and help in any way we can. Please do not hesitate to connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department. We care for you and we will do our best to provide you a solution. Thank you for the feedback! Have a great weekend! - Camila / Digital Care

First Choice Power on September 11th, 2020

HARASSMENT
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I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

Sick And Concerned from Houston, TX on August 27th, 2020

Good afternoon. Thank you for bringing this to our attention. We are terribly sorry for the situation you have experienced and we would like to help in any way we can. Please do not hesitate to connect with our Facebook and Twitter team, or you can contact us by phone or through our Live Chat department, we will do our best to provide you a solution. Thank you for taking the time to share this review with us. We care for you and we look forward to hearing from you soon. Please take care and be safe! - Camila / Digital Care

First Choice Power on August 28th, 2020

Horrible
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Website doesnt work so I cannot access my account information. I cannot get ahold of anybody to figure out my billing and account information. Don't use this company? I would call it fraud.

Bob from Temple, TX on August 7th, 2020

Good morning, Bob. Thank you for taking the time to share this review. We would love to take a deeper look at your account and help you solve your concern. Please connect with our Facebook or Twitter team, or you can also contact us by phone or through our Live Chat department. We will do our best to provide you a solution. Thank you for the feedback. We look forward to hearing from you soon. Enjoy the rest of your week! - Camila / Digital Care

First Choice Power on August 11th, 2020

Bait and Switch
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Used the powertochoose.org web site and selected First Choice as the lowest priced provide. Went online and signed up, was called by a supervisor who said she needed additional information, and when I gave it to her she said all ood, got the plan I signed up for, but rather quietly quoted a higher price (classic bait and switch). When I questioned it, she said since the order was not completed online, I could not get the online price. I am guessing most orders get the supervisor call. Told them to cancel the order.

Elmo Blount from Denton, TX on June 19th, 2020

Good afternoon, Elmo. We are terribly sorry for the inconvenience you have experienced with your rate plan. We would love the opportunity to take a deeper look at your account and solve your concern. You can connect with us through Facebook at https://www.facebook.com/FirstChoicePower/ or Twitter at https://twitter.com/firstchoicepwr?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor, you can also contact us by phone or through our Live Chat department at www.firstchoicepower.com, we will do our best to provide you a solution. Thank you for the feedback. We look forward to hearing from you soon. - Camila / Digital Care

First Choice Power on June 22nd, 2020

Complaint
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Staff does not explain procedures well. Energy company refuse to extend ur bill 2 days after it is due and you pay them on time all the tine. Don't switch companies to these people because I went from a 124.00 bill to a 455.00 in a month with same people living in house. Rip off mostly. Apply switch holds on account so u want switch companies.

Leslie from Cedar Hill, TX on March 11th, 2020

Hi Leslie. We are sorry that when you called in you did not receive a proper explanation of all the billing support opportunities available for your account. Our Digital Team is happy to offer assistance to you if you are still in need of assistance! We can be reached through Live Chat https://www.firstchoicepower.com/ and Social Media https://www.facebook.com/FirstChoicePower/. Looking forward to speaking with you! - Eleanor / Digital Care

First Choice Power on April 20th, 2020

Thiefs
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I'm on prepaid electric have been for a week and 20 dollars usually lasts 2 days. Well not today. The money was on the account around lunch and at 7 pm same day I have -$1.90. I will take this to the highest extent. Can't afford the deposit but certainly can't afford someone stealing money from me either.

Charlotte Williams from Brady, TX on February 7th, 2020

Good afternoon, Charlotte. We can absolutely understand your concern about the unexpectedly high usage withdrawal. Our Digital Team is available to take a deeper look into this situation for you! Please connect with us via Live Chat https://www.firstchoicepower.com/or Social Media https://www.facebook.com/FirstChoicePower to proceed forward with assistance at this time. Thank you for your time. - Eleanor / Digital Care

First Choice Power on April 20th, 2020

Terrible website / bill pay online
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Website is a complete disaster, bill pay on line does not work, customer service has no clue how to fix it . Have been working with IT dept. The last six hours to try and pay the bill on line, no luck.I think these guys did the software for the 737 max. Time for a new IT team and a new electric provider.

Daniel from Edinburg, TX on December 7th, 2019

Hello Daniel. We regret to hear that you are experiencing so many issues with our website. We would certainly like the chance to troubleshoot these concerns further! Please connect with one of our Digital Support outlets to continue forward with assistance at this time:

Live Chat- https://www.firstchoicepower.com/
Social Media- https://www.facebook.com/FirstChoicePower

Thank you! - Eleanor / Digital Care

First Choice Power on April 20th, 2020

Faithful
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I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

Armando from Texas City, TX on December 5th, 2019

Good afternoon. We absolutely appreciate your loyalty to us after all this time and want the chance to work with you. If you do not feel comfortable with your current rate, we will see what other options are available. Please connect with our digital support team through Live Chat https://www.firstchoicepower.com/ or Social Media https://www.facebook.com/FirstChoicePower/ to continue forward with assistance. Thank you. - Megan / Digital Care

First Choice Power on April 20th, 2020

Terrible company
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The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works during.the day and is only home at night and weekends (free)! Do not switch to this provider. Customer service is terrible and email correspondence takes up to a week! After reading other posts, there seems to be a pattern with this company! I am reporting them to the BBB. The CEO contacted my email and I responded; still no response. Does anyone know how much it costs to break the contract? There is not a specific amount in the contract, and their service agreement is vague! Thanks! I posted past bills, the October bill had no a/c running for the entire billing period, even on free weekends & still >$150. Also notice 2 sequential months the bill is the same amount $245.10; highly unlikely odds!3

Do Not Sign Contract from Missouri City, TX on November 21st, 2019

Good afternoon. We apologize for the frustration and disappointment you experienced during your contracted service with us. Given the situation you described, it sounds as if your concerns at that time were escalated to our Office of the President. In the event you still have unaddressed questions, please know our Digital Team is here for you! You can reach out to us through Live Chat https://www.firstchoicepower.com/ or Social Media https://www.facebook.com/FirstChoicePower/ for further support. Thank you for your time. - Eleanor / Digital Care

First Choice Power on April 20th, 2020

WORST COMPANY BEWARE!!!!!!!!!!!
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My family (husband & 4 children) rented a home in Plano and signed up with First Choice Power. We paid EVERY bill on time or early. We moved out and bought a home in Allen & not only did they "lose" our move out request they charged us for the next 2 months after I had called and was promised our account was closed! over $750 in bills they are saying we owe when we didn't even live there..scheduled a move out AND closed the account 2x!!! We have to pay so it doesn't go on our credit but they are horrible, awful people up there! Terrible customer service! NO ONE up there would pay $750 for someone else's power!! We have documented proof from the rental company AND new power company of a scheduled move in with them ...this is wrong! Don't let them steal from your family too!

Jennifer F from Plano, TX on November 6th, 2019

Hello Jennifer. We are so sorry to hear that your requests were not met with the efficiency or responsiveness it deserved. We are always striving to make these two of our top priorities, and we regret to hear we missed the mark. If there are still any outstanding questions or concerns that we may answer for you, please do not hesitate to contact us. We offer multiple methods of contact, along with a variety of contact hours to suit our customer's needs. Please visit the following page for a complete list: https://www.firstchoicepower.com/contact-us/. Thank you for your time and we wish you nothing but the best. - Megan / Digital Care

First Choice Power on April 20th, 2020

Worst electrical provider
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The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works during.the day and is only home at night and weekends (free)! Do not switch to this provider. Customer service is terrible and email correspondence takes up to a week! After reading other posts, there seems to be a pattern with this company! I am reporting them to the BBB. The CEO contacted my email and I responded; still no response. Does anyone know how much it costs to break the contract? There is not a specific amount in the contract, and their service agreement is vague! Thanks! I posted past bills, the October bill had no a/c running for the entire billing period, even on free weekends & still >$150. Also notice 2 sequential months the bill is the same amount $245.10; highly unlikely odds! Same review is on google! Make sure you read the google reviews, as they are more current than the ones on this site.

DO NOT SIGN A CONTRACT from Missouri City, TX on November 1st, 2019

Good afternoon, kdtaylorbsn. We apologize for the frustration and disappointment you experienced during your contracted service with us. Given the situation you described, it sounds as if your concerns at that time were escalated to our Office of the President. In the event you still have unaddressed questions, please know our Digital Team is here for you! You can reach out to us through Live Chat https://www.firstchoicepower.com/ or Social Media https://www.facebook.com/FirstChoicePower/ for further support. Thank you for your time. - Eleanor / Digital Care

First Choice Power on April 20th, 2020

Started Out good and ended badly ...
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I had bounce and was super happy with them, they told about their sister co. in order to get the best rate. Switching was super easy and I was feeling great but I had read that the adjustments to your HVAC would be made in order to increase your billing. Sure enough, it's true! I had horrible nights where I would keep my air two degree lower than what it showed but would be sweating all night. I didn't have this issue prior with Bounce or the two companies prior. Weird, it's not happening now with my new company either. Also, my biggest issue, is that I called to make sure my account was closed. My bill was ready and she said she would add the prorated amount, which she did and the final amount (so I thought) came out. I just received another "final" amount. They re-adjusted my second to last bill making more profit. Basically, these people are super shady and you will have a lot of issues, the people will make you feel like you are inconveniencing them when you do have a question and they will make it difficult to get the truth! I will never use Direct Energy, if they don't fix my bill and I will make sure that my Commercial Properties or any of my friends will ever use them. I have numerous amounts of properties, so when budget time comes around we will be switching where them or any sister properties won't be used. I am sick of shady commercial companies; such as, electric, cable and phone take advantage while lying to us!!

Jwls from Plano, TX on September 28th, 2019

Good afternoon, Jwls. Thank you for taking the time to leave us feedback on your most recent experience. We always aim to provide an excellent customer experience and are disappointed to learn otherwise. If there is anything we can do to assist with this past account, or any outstanding questions or concerns, please do not hesitate to contact us https://www.firstchoicepower.com/contact-us/. Have a great week. - Eleanor / Digital Care

First Choice Power on April 20th, 2020

First choice power
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STOP GO ELSEWHERE FOR ELECTRIC!!!!!!!!!!! Ok where do i being I moved out of my apartment on the 1spet2019 called first choice power to have my lights disconnected. So a few days later recd a txt from previous address showing lights were still activated. Oh yea aslo had new service at the apartment i had moved too with the same company. So i called back was informed previous order for disconnecting light was not completed n needed to put in a new 1 this is a week. So this is a week later in process of that my lights at my new was disconnected. So i called first choice power n there were not even able to bring up my account number they provided me n gave me the old address n acct instead of the new address. So here it us 2weeks later and im still having them same problem. My previous address where the lights should be off are still on and off at my new residence. Also the money that was in my new acct they took abd applied to my old acct. So now i have no lights at my new address because of there mistake. The money that was on tge old acct should have been transferred not. So now i have to add money to my new acct because they did not follow thru on disconnecting my lights at the old resident. This does not make any sense DONOT GO THRU FIRST CHOICE POWER U PAY FOR THERE POOR CUSTOMER SERVICE, NOT UNDERSTANDING ENGLISH AND MISTAKE!!!!!!!!!!!!!!!

No Thanks from Dallas, TX on September 24th, 2019

Hello. We are very disappointed to hear how your experience unfolded. Our primary goals always include responding efficiently, providing outstanding customer care, and ensuring our customers have a re-established peace of mind with having us as a trusted energy supplier on their side. We hope to have the opportunity in the future to regain the trust and partnership we value so much. Thank you for the feedback and have a great weekend. - Eleanor / Digital Care

First Choice Power on April 20th, 2020

Fraudulent advertising
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Worst electric provider! Highest rates ever experienced! Started off low, but they make up for it after 6months I to contract! Electric bills have exceeded $300 plus for last 4 months for single person who works 12plus hours per day and only home on weekends( with free weekends) supposedly!!!! Do not sign up with this provider, there are more negative than positive comments on other sites!

Kimberly Taylor from Missouri City, TX on September 21st, 2019

Hi Kimberly. We can imagine the frustration that came from these unexpectedly high bills and want the chance to work with you to find an energy plan that works best with your current electricity needs. Please connect with us at your earliest convenience through our Live Chat portal https://www.firstchoicepower.com/ or Social Media page https://www.facebook.com/FirstChoicePower/ to continue forward with assistance. We hope to hear from you soon! Thank you. - Eleanor / Digital Care

First Choice Power on April 20th, 2020

Thiefs
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I agreed to a 3 month short term contract with FirstChoice in April. Once the 3 months were over, they continued to charge me. I called and asked to remove the bill from my (what should have been non-existant) account and they say I have to call to cancel? What happened to the agreed term? They cancel the service and, at the time, held a $125 bill over my head. Two weeks later, I receive an email that states that the bill went up another $30 after cancellation. Do not do business with these scam artists. Theyll hold you accountable for their own responsibilities. You can find much better power companies.

Money Hungry Scammers from Dallas, TX on September 11th, 2019

Good afternoon, Jake. We are sorry to hear that your cancellation experience did not move along as smoothly as expected. We certainly strive to hit a higher standard for customer experience than what you have described in your review, and we apologize for the frustration and disappointment you experienced. Thank you for taking the time to provide us with this feedback. We hope you have a great week. - Megan / Digital Care

First Choice Power on April 20th, 2020

Scam Artists
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This is probably just the name of the game for electric companies, but I was switched from my plan to month to month without warning. My usage has been down since last year but my costs nearly doubled. These guys suck and I do not recommend them.

S from Dallas, TX on August 29th, 2019

Good afternoon, S. We can understand your frustration about the transition from a fixed rate price to a non-contracted variable price. Our system will automatically switch an account over to non-contracted pricing after a fixed contract expires in order to avoid an interruption in service - unless prior arrangements for a new contract offer are made. If there are any remaining questions or concerns regarding the account referenced in your review, please do not hesitate to contact us so that we may take a closer look for you. Our Live Chat portal and Social Media channel are available Monday through Friday from 8:00am - 5:00pm CST. - Megan / Digital Care

Live Chat- https://www.firstchoicepower.com/
Social Media- https://www.facebook.com/FirstChoicePower

Thank you! - Megan / Digital Care

First Choice Power on April 20th, 2020

Not Worth it!
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Customer Service is the worst I have ever seen. Don't waste your time with this! You also need to change your website to indicate you do not accept American Express. Right now it says you do accept it. Also you need a new logo or person on the power to go login. Ugliest picture ever for a login!!!!!!!!

Wellborn from Houston, TX on August 28th, 2019

We appreciate you taking the time to provide us with this feedback. We appreciate any opportunity to improve our services and ultimately our business. If there is anything we can do to assist with this account, or if you have any outstanding questions or concerns, please do not hesitate to contact us. Our Digital Team has several outlets to connect such as Live Chat https://www.firstchoicepower.com/ and Social Media https://www.facebook.com/FirstChoicePower/. We wish you the best. - Megan / Digital Care

First Choice Power on April 20th, 2020

Liars and theifs
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Everything they promised me from the plan to the "accurate" daily usage texts eventually all was false. I ended up soendong 15 dollars a day with them!!

Kelly from Crockett, TX on July 9th, 2019

Thank you for taking the time to provide us with a review, Kelly. We certainly apologize for the frustration that this experience has caused and want to help make things right. Please email us at digitalcare@directenergy.com with your full name, service address, account number and phone number so that we assist you further. Have a momentous day!

First Choice Power on July 15th, 2019

Difficult to deal with
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I accidentally disputed my final bill and the credit card company (Citicards) refunded it. I'm not sure if they checked because it shouldn't have been accepted. Afterward First Choice Power wouldn't accept credit card or checking account payments. What they didn't say was they would only accept cash or debit card which was discovered by process of elimination at a bill pay center.

Leroy from Mckinney, TX on June 27th, 2019

Hi Leroy,

We certainly would like to apologize for the frustration and inconvenience caused by this situation. If there is anything that we can do to help improve your experience, please feel free to reach out to us. Thank you and have a wonderful day!

First Choice Power on July 15th, 2019

TERRIBLE!!!!!!!!!!!!!!!!!
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If I could give ZERO STARS I would! First lets start by their customer service is horrendous, any time I've called for a complaint which has been a couple of times their agents continously say "let me see what we can do to help you" when in all reality they are NOT trying to help, they advised there isnt anything they can do. They gave me the run around stating to call Oncor who advsied to contact FCP to dispute the charge, then FCP states they are giving me the incorrect information. I've continously have issues when I'm out of town. I will be gone for the weekend and when I come back I get emails stating I've used about 5 dollars when I'm not there! THIS MAKES NO SENSE!!!!!!!! And ever crazier thing is I live in a 1 bedroom apartment. When I am home after work they state that my meter reads 7-8 dollars on average, and that to me is ABSURD! When I previously had them at my last one bedroom apartment I had no issued my meter used to read 4-5 dollars when I got home from work and when I wasnt home the max my meter read was $1.50. DO NOT GET SERVICE THROUGH THEM!!!!!!!! I HATE IT SO MUCH IN THE PROCESS OF CANCELING MY SERVICES. 469-418-3717 IS MY NUMBER IF ONE OF YOU "MANAGERS OR CEO" WHOEVER WANTS TO CALL ME ABOUT IT! MAYBE they will help me but thats a strong maybe.

ERICA TORRES from Desoto, TX on June 19th, 2019

Hi Erica,

We regret to hear that you had this kind of experience with our company. In regards to usage consumption and meter readings that is handled directly by the local utility and reported to us for billing purposes. Should you need to dispute usage or utility charges, you may do so by contacting the utility directly. In addition, there is the www.smartmetertexas.com website if you would like to register and review your usage directly from your meter at any time of day.

First Choice Power on July 15th, 2019

Been with 1st Choice about 3 years
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I first came to this company when moved to this house and needed electricity without huge deposit. So we signed up for prepaid with 1st choice (it was somehow tied to Direct Energy). The process was long but all good. Absolutely loved the rate, got balances daily and the monthly average was just unbeatable. Customer service was excellent although sometimes hard due to language barrier on their part. After a year we were offered a 12 month plan with no deposit so we accepted. Everything went well for about a year, the monthly bill was extremely affordable. When it came time to renew, we were offered a good rate on a month to month plan and so we did that. This is where problems started to appear. My bills literally doubled and even tripled, especially in the summer. I went online to try to find a better rate/plan and ended up signing on to a 12 month plan. It as lowered somewhat but the bills are still much higher every month. I have had a couple of payment plans that they do not update in a timely manner and it has led to saying I broke the agreements even when there were times when I paid installments early and/or completely off. Customer service has gotten terrible and you can call and speak to someone, hang up call back and get someone else and the info you get is completely different. Frustrating! And they can be very borderline rude sometimes and make you feel like you are being unreasonable just by asking a question or are bothering them just by calling. My contract is up in October 2019 and I am starting now to look at other options and will be aggressively shopping for alternatives. I will renew this time only if I find no better option. I am a loyal customer and prefer to stay with a company but when things progressively slide downhill as this experience has, I'm smart enough to know it is time to consider alternatives. Dammit, 1st Choice!!! You were amazing for so long!

R Hannah from Fort Worth, TX on May 22nd, 2019

Hi,

We appreciate your loyalty and trust to us over the years. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

As a friendly reminder, we issue renewal notices with your invoice on page 3 60 days prior to the current contract expiry date. Renewal rates may be reviewed in your online portal or by speaking with an agent via phone or live chat.

During each renewal period, there are multiple plans to review in your online portal that consists of different promotions. Please keep in mind, as with many companies, rates are subject to change each renewal period based on the market. Keep in mind, when reviewing the renewal rates, it is the energy charge displayed in the EFL below the rate plan that you are agreeing to not the advertised rate shown.

Please don't hesitate to contact us by phone or live chat should you need our assistance. Thanks again and have a wonderful day!

First Choice Power on June 17th, 2019

Dont Use First Choice Power
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It has worst usage and billing calculation system. Avoid to use First choice Power.

Pk from Irving, TX on February 26th, 2019

Good Afternoon PK,


We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. Please feel free to contact customer care via email, phone or live chat for clarification of usage and billing concerns. Thank you and we look forward to resolving your issue.

-Marie

First Choice Power on May 6th, 2019

My experience
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I was very easy to switch over online!

Stacie Strebeck from Caddo Mills, TX on December 2nd, 2018

Thanks Stacie! We are glad to hear your experience online went well! - Allie

First Choice Power on February 27th, 2019

Absolutely awful
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First off, they signed me up for the wrong contract. I was looking for a contract for over 1000KWH because I know I go over that. I get locked into a contract that charges me $185 dollars for going over 1000 KWH. I never would have signed up for that contract, and that is not what I agreed to in the first place. I reported them to the state of Texas but nothing could be proven, even though they never emailed me a EFL when I signed up. They couldn't prove they didn't mail me one, even though I know they didn't do that either. The only one I saw was the one on powertochoose that made me click to sign up for their company in the first place, which did not have teir pricing or that ridiculous fee. Any company that has that fee should be shut down. I wasn't able to do anything about it so I just had to stick it out the 6 months, luckily that's all I signed up for. Their website is atrocious, there's barely any real helpful information on it and it doesn't work well. When we moved I tried to do it online and they tried to automatically sign me up for a longer contract, hoping I wouldn't notice I guess. I had to call their customer service to transfer service. Their customer service must be outsourced, they're nice enough and try to help but we always have trouble understanding each other and for my next problem I got a different answer from everyone I spoke to. I went to make last month's payment online and the website put it through twice. I called to get the extra one refunded, was told no problem give us 7-10 days. I waited, I called back. Oh, no we aren't going to send a refund we just do a credit on your account. Ok, that's been there since before I called the first time and the last person said I'd get a refund. Oh, yeah I see that now. Yeah we sent it out yesterday. I gave it 3 business days because I was told by my bank it shouldn't take any longer than that. I called FCP back. Oh, no we never sent a refund, but there was an inquiry put through to see if we could. But no you're not going to get a refund. But maybe. I don't know. Your account has a credit for the refund amount and that's all we can do. The guy went back and forth and couldn't really decide whether I would or not, but at this point I figure I'm not. I give up, the credit is fine but it would've been nice if that had been told to me the first time. It'll cover the next two bills hopefully until my contract is up. Guess what shows up 4 days after my bill was due this month? My refund. So now I have to go pay this month's balance LATE. So I'm sure I'll be calling them back once they put a late fee on my next bill that wasn't my fault. Today I am looking for a new provider so I go to look at my bills again to get information and there's a late fee for last month, which I did not pay late. They got the double payment before the due date. So I called and was told it was credited back to my account. We'll see. This guy had the heaviest accent so far and I'm not sure he understood what I was talking about at all but he definitely kept trying to get me to renew my contract with FCP. Not gonna happen, I've had an issue every month of the 6 months I've been with them. Worst electric company ever. They are untrustworthy and make having an electric provider a hassle.

FackFCP from Bellaire, TX on November 5th, 2018

We are sorry to see that you had a poor experience. We are actively working to improve our customer experiences and hope you will give us another chance! - Allie

First Choice Power on February 27th, 2019

Avoid if possible this electric company
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This is the most disorganized Company i had the displeasure of dealing with, They are overpriced and do not even read the meters. They are all majority Hispanic and do not clearly speak English. The people are rude when confronted about a problem on a bill. They do not honor what supposed to be a CEO of the company on a problem stated it will be correct without further problems by said Company. The people are inadequate in speaking clearly in English . The problem is still not solved and is ongoing.

Avoid First Choice Power from Olney, TX on October 11th, 2018

We appreciate you taking time to leave feedback for us. We do not want our customers to have a poor experience overall and are working to improve! - Allie

First Choice Power on February 27th, 2019

Liars!
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First off if you sign up and you are low income or 60 years or older make sure that you sign up with an agent so that you can be offered to get your deposit waived. I enrolled online and it DID NOT give me the option to sign up for my deposit to be waived until after the payment was made. I was told by two agents that I could get the deposit once my service was active upon enrollment. Once the service was connected I called to get the deposit waived and they said they couldnt waive it because I had already paid which is NOWHERE in writing. Had I signed up with an agent MAYBE they would have offered to waive it. On top of that they told me my service would be connected in 2-4 hours I enrolled at 7 pm my service wasnt connected until the next afternoon. We went all night without lights because they didnt put the order in until 9:50 pm!! I was late for work the next morning due to this inconvenience of not being able to see in the dark! They offered a 50$ credit to my account AFTER they lied about my deposit STILL putting money in their OWN pockets not upholding their word is a big problem! Already starting off on the WRONG foot! I hate liars.....

Unique from Tyler, TX on September 26th, 2018

Thank you Unique for your feedback. We do not want our customers to have a poor experience overall and are working to improve! - Allie

First Choice Power on February 27th, 2019

My experience
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Since I have switched to this company I am overwhelmingly pleased with the service and rates that I have. There were no hidden fees and the bills are really low in cost compared to the previous company that I had!

Alicia Williams from Freeport, TX on August 23rd, 2018

Yay! We are so glad to hear you are happy with our company! Thanks for taking the time to leave a review. -Allie

First Choice Power on February 27th, 2019

The Best
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I have been approached many many times by other vendors to change from first Choice Power. I have been with this company at least 40 years and I have not found any reason yet to change. Reliable, dependable service and customer service is always available. ( a human being)

Sweet Jennings from La Marque, TX on August 16th, 2018

Words cannot express our happiness that you have stayed with us for so long and have been so willing to tell others about your experience at FCP! We truly appreciate your loyalty and are here to help with any questions or concerns that you may have in the future! Thanks again for such an amazing review! -Kate

First Choice Power on August 20th, 2018

Great service
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Great electric company

Debra from Houston, TX on August 14th, 2018

Thanks Debra! We appreciate you taking the time to leave us a review :) - Allie

First Choice Power on February 27th, 2019

Beware of Sneaky Practices and Fees...
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Initially the rates seem very good, but beware of sneaky fees! If you happen to be late paying your bill, not only do they charge you a late fee (as I would expect), but they also charge a fee called a 'Collection Recovery Fee' of $29.95. This is triggered when they mail you a letter reminding you that you are late - not disconnected, mind you, but just a few days late. They explain this as covering the costs of printing and mailing you a letter. The law does not allow such a fee to be charged as a late fee, but since they don't technically call it a late fee, they are skirting the rules and sneaking it in there. As soon as my contract is up, I am outta here. With these kinds of shady charges factored in, the rates are not as reasonable as they seem. Beware...

Aaron In Dallas from Dallas, TX on July 29th, 2018

We are so sorry to hear about your frustrations with our billing. In regards to the fees, a 5% late fee is applied if bills are paid past the due date. Collection Recovery fees are applied when the amount goes too far past due and we need to send out a Disconnection Notice to our customers. We do have Extensions or Payment Arrangements available for our customers that we can apply to the accounts, to suppress any of those CRF charges that might get applied. We definitely do want to work with each of our customers to ensure that we are meeting their needs and being flexible if there is any time they need a little bit more time to pay any amount due. If you have any questions about this, or to discuss those options further, please email us at digitalcare_fcp@directenergy.com with your account information. Thanks! -Kate

First Choice Power on August 20th, 2018

Worst order experience
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Have to make two order numbers because they messed up. Second order went through but with incorrect information. To correct the information, you still need to send them fax which I find very primitive.
Also, some miscellaneous fees starting to come out. Really made a big mistake on choosing this one.
Can't wait for my contract to finish

Big Mistake from Lewisville, TX on July 26th, 2018

We regret to hear about the enrollment process that you went through! We definitely strive to make sure that enrollments go through correctly the first time, and we apologize that we missed that mark. For each enrollment, we do process a soft credit check and based on the results of that report, further verification information might be required, especially if you have secured your Social Security Information. We want to make sure that we keep all your information private and ensure that it is actually you completing the enrollment. We truly want to make sure that if there are any fees being applied on your account that aren't being explained, that we speak to those! Could you please email us at digitalcare_fcp@directenergy.com with your account information so we may look into this further for you! Thanks - Kate

First Choice Power on August 20th, 2018

When problems arise, true value seen.
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I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

Happy Again from Friendswood, TX on July 8th, 2018

We're so happy to hear that despite the drop by Breeze Energy, that everything went smoothly for you! We completely understand that situations like that can be stressful, but we are thankful that we were able to get everything up and running with us very quickly. Thank you for taking the time to tell others about your experiences with us. Please let us know if you have any other questions in the future! We are always a call or email away. Have a wonderful week. Thanks! -Kate

First Choice Power on August 20th, 2018

The tech person
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He was very patient with us. The wifi went out it had to be reset . We're seniors so we aren't very tech up to date. He understood that and didn't try to rush us. I wish everyone could be like him. AWESOME!!!!!!!!

Look It Up from La Marque, TX on July 7th, 2018

Thank you so much for the 5-star review! We truly appreciate you taking the time to tell others about your experience. Have a great week! - Kate

First Choice Power on August 20th, 2018

So far they have billed me as expected. Nothing hidden.
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I selected a plan that best suits our needs. Now let's see if they have a similar plan for returning customers. Too many providers bait you and jack the rates up when you try to sign up again. Time will tell. Very
pleased so far.

Don from Arlington, TX on July 6th, 2018

We're so happy to hear that you've enjoyed our service thus far and left a 5-star review for us! When it comes to renewals, there are a few ways to see rates from inside your Online Account, to calling or even using our Live Chat feature online. We'd be happy to assist you any time if you have any questions we can help with. Have a wonderful week! -Kate

First Choice Power on August 20th, 2018

Customer service representative Rude
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She didn't allow me to speak, interrupt me multiple times. Ruth didn't have no listening skills. She force me to be place on hold after I told her PUC need to get involved on the calls. Great plans Terrible customer serviceAgent name: Ruth 19406

from Dallas, TX on July 5th, 2018

We're so sorry to hear about the experience you had with one of our Customer Service Phone representatives! We take pride in our customer service, and we are sad to hear that we may have missed the mark with your experience. If you have any questions in the future, you could always use email us at digitalcare_fcp@directenergy.com or try calling and speaking with a different agent. We hope to also have a Live Chat online feature available soon, so keep an eye out for that as well. Please feel free to reach out if you have any additional questions or concerns. Thanks - Kate

First Choice Power on August 20th, 2018

Terrible Service and ridiculous pricing
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No notice for ending contract, and extremely high rates set in immediately.

Never Recommend! from Plano, TX on July 3rd, 2018

We sincerely apologize for your experience and we want to make sure that all of your concerns are addressed. You should always have the end date of your contract on the second page of your billing statement, and you should also be able to see the details of your contract within your Online Account with the rate and expiration date listed. We are not going to renew you to a new fixed rate program without full consent from our customers just to make sure there are not any changes made on your account without your approval. If a new rate is not selected, the month to month variable pricing would start. This current summer, we have experienced many changes in the Energy market which has put a lot of demand for electricity as well as several power plant closures. With these strains, prices this last summer have increased, but we should see decreases start this next month. We'd be more than willing to go over the specifics of your account if you could email us at digitalcare_fcp@directenergy.com. Thank you -Kate

First Choice Power on August 20th, 2018

Best Electric Service In Texas
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First Choice is the best choice Ive made. There reasonable and affordable. They help you out when your in a crunch. I love FCP!!! Wouldnt change unless I didnt have the choice for First Choice.

Outlaw from Richardson, TX on June 28th, 2018

We are so happy to hear that you're enjoying your service and took time to tell others about the service you've received! We appreciate and value your loyalty. Have a wonderful week! -Kate

First Choice Power on August 20th, 2018

Awful
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I have NEVER spoken to anyone through this company except when I set it up. After that any time I would call it would tell me to wait for another avaliable rep, and then it would hang up. My rates have been going up consistently without my knowing. But the icing on the cake was them turning OFF my electricity 3 hours after I had made a payment and then still not ever speaking to a service rep because no one picked up. Definitely should have done more research.

Not What It Seems from Keene, TX on June 25th, 2018

This is definitely something we'd like to resolve with you! It certainly is not the type of experience we want any of our customers to have. We understand that it's been some time since this review was left, but if you are still experiencing issues, please email us at digitalcare_fcp@directenergy.com so we can help take care of you and your account! Thank you - Kate

First Choice Power on August 20th, 2018

Awesome
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Great service!!!!

Ms. Carter from Seagoville, TX on June 12th, 2018

Thank you for the wonderful 5-star review! We truly appreciate it! - Kate

First Choice Power on August 20th, 2018

Best prices
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Best prices around and set up was a breeze!

TravisF from Troy, TX on June 12th, 2018

We're so glad to hear that the enrollment process was such an easy step for you! If you have any questions about your account in the future, feel free to reach out to us! Have a wonderful week! - Kate

First Choice Power on August 20th, 2018

First Choice Power
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It would be nice to have daily usage reports like others provide.

Bob from Irving, TX on June 12th, 2018

We completely understand! It's definitely something we can request and see if we can add it! We do have weekly usage updates that you should receive via email, or you could register at Smart Meter Texas to get your usage readings in real time 15-minute increments! Thanks - Kate

First Choice Power on August 20th, 2018

Hate this company!!
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For all the light companies this one is the worst very unprofessional and tricky, they disconnect my light for 5 days in one of my Apartments, they made a mistake and they were blaming me, I got in to a agreement of Pay and they disconnect the light and put a lock on my light meter and they told me they were going to connect my light in within a hour letting me without light for 5 days, they treat me unprofessionally even thou I was paying my bills on Time ,guys dont get this company and Share the First Choice Power is not the best Choice, you know what I mean when you have food in your fridge that cost you more than $400 and this type of companies let you down. And they just did this to one of my friends and let in her without light for 4 days she has kids and you know with this heatwaves how is to live without A/C they dont deserve to be on the market pleas Share guys.

Apt 212 from Mission, TX on June 9th, 2018

We can completely understand your frustration, and having no power is not anything to joke about. We know that this review was left some time ago, but we want to make sure that you know we are here for you and definitely want to resolve this for you, even if this particular incident has passed already. If you are still experiencing issues with any aspect of your account, we definitely want to know. Could you please email us at digitalcare_fcp@directenergy.com with your account information so we may address them directly? We hate to see any of our customers upset or unhappy with our service and we want to do everything we can to resolve them! Thanks - Kate

First Choice Power on August 20th, 2018

Still no refund
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I was happy with service and price until I switched to a postpaid account. I have received two billing statements on my current account with no refund or resolution of my prepaid account. I was and still am happy with my plan. I am dissatisfied with the customer service all around.

Do Not Switch from Houston, TX on May 21st, 2018

We understand that this review was left a couple of months ago, but we want to make sure we follow up to ensure that everything was taken care of! The switch from prepaid service to postpaid should be very seamless, and we apologize if this was not the case. If you are still experiencing a sense of dissatisfaction, please email us at digitalcare_fcp@directenergy.com with your account information so we may turn this around for you! Thanks - Kate

First Choice Power on August 20th, 2018

Perfect so far!
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Really low electric bill so far. Customer service seems exceptional, and I really like the detail on usage.

Royce from Dallas, TX on May 9th, 2018

We apologize for our delay in response, but we want to thank you for the wonderful 5-star review! We hope that we have continued to provide excellent service and if you have any questions regarding your account, feel free to reach out to us any time at digitalcare_fcp@directenergy.com. Have a wonderful week - Kate

First Choice Power on August 21st, 2018

Best power company experience ever.
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Great transparent pricing, easy connection process, easy payment process, and weekly usage reports are excellent for budgeting. I wish I would have found First Choice Power years ago.

J from Pflugerville, TX on April 28th, 2018

We are so happy that you're finding many benefits from having our services! We apologize for our delay in responding to your review, but we truly appreciate the time you took to tell others about your experience and provide all the reasons that you've enjoyed our service. We hope you have a wonderful week! - Kate

First Choice Power on August 21st, 2018

No title
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New customer . . . no problems yet.

James Woody from Rowlett, TX on April 27th, 2018

Thank you for the wonderful 5-Star review! - Kate

First Choice Power on August 21st, 2018

Great Rates, Excellent Communication
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We were doing our annual search for electricity service providers, after having been with Gexa and then Reliant, we were surprised to see the communication and customer service exceed our expectations. The weekly usage emails are great, because it means there are no surprises and we can better keep tabs and manage usage for the month.

Loren from Dallas, TX on April 26th, 2018

We're so thankful to hear about how our service has helped you in regards to your budgeting and that you've seen improvements from prior companies! We apologize it's taken us so long to respond to your wonderful review, but we truly appreciate it! If you ever have any questions in the future, please don't hesitate to reach out to us digitalcare_fcp@directenergy.com any time. Thanks! - Kate

First Choice Power on August 21st, 2018

HORRIBLE CUSTOMER SERVICE AND OVERALL EXPERIENCE!!!!
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I called to get a quote on April 6th, paid my deposit on April 9th and set up to begin service on April 12th. I have been in my house since April 12th, woke up to no electricity (April 17th). No warning that it was going to be disconnected or that I need to do anything other than pay the deposit which was done days ago when I verbally agreed to the contract. I called them and they told me their is a switch-hold on my account because the previous tenant didn't pay their bill at this house and that I need to fill out a form and attach a copy of my lease. I did right away and hours later still no service. I call them back and they say their back office is working on it. I now have to reschedule my appointment with Spectrum because I still have no electricity for them to connect anything. I work from home and I have to have a landline phone and internet to do so which has put me out of work for 2 days now. I call Oncor and they informed me that there is no switch-hold placed on my address. Oncor tells me to 3-way First Power Choice (who should be your LAST POWER CHOICE) and they will confirm that my address does not have a switch-hold. Oncor explains to the representive what he needs to do next which he should know because it's his job. They tell him to send over a document allowing Oncor to restore my service. They said they did it and hang up on me after I already told him I do not want to be disconnected until Oncor receives the email. I'm now on the phone with Oncor for 52 minutes waiting for this email and they tell me they will call me once they receive the email. Oncor calls back me around 7pm (which is an hour and a half later after getting off the phone with them) and tells me they just received the email but First Power Choice put the service date to start on April 18th so they won't be able to turn my electricity on until then but what I can do is call them back and tell them to manually change the date and resubmit it. Sounds pretty easy right? When I call back I'm on the phone with a "supervisor" for an hour. She's telling me she can't do that. By now I have spoken to every single "supervisor" on the floor, if that's what you want to call them. She says they have a process they have to follow. Of course but how about we follow the process of not cutting my service off at all when you had no right to?! I'm pretty sure if Oncor is telling you how to get this done, they probably know it can be done. Especially considering they are the only ones that know what they're doing at this point. We go round and round. She tells me her shift has ended and hangs up on me but calls me back and says we were disconnected and that all of a sudden my service has been restored AFTER I tell her I can't go home because I have kids. I then inform her that while I know they're recording our calls, so am I. Every single bit of inconsistent lies they have told me all day long is recorded. Not once did any representative or "supervisor" apologize to me for this until I told her I have every phone call recorded. Now she attempts to do her best at an apology and offers me a $20 credit on my account!!!! I just spent over $300 on groceries that are all ruined now and I am missing 2 days of work!!!! What is a $20 credit on my account going to do for me?!?! She also informs me that the paperwork that Oncor needed wasn't submitted from their office until after 6pm and in which now anything that needs to be fixed they can not do. Even though they told me it was submitted a couple of hours ago and not to mention the fact that she JUST told me she received info that my service was restored. I didn't trust her that my service was on and I am 30 minutes away from home, staying with my parents so my kids can have electricity. My husband left work to go to our house to check it and it was still off. I called back immediately and they're closed. It is now almost 4am on April 18th and I still have no service.

Cortney from Fort Worth, TX on April 18th, 2018

With the feedback you have provided, we can completely understand that you would be extremely upset in regards to what happened. Every so often we do see switch holds on accounts from previous owners, and we work very hard to make sure those enrollments and the entire process go smoothly and we provide accurate information. With the feedback you have provided, we can see that this is definitely an area that our phone agents and their supervisors, need much more training in. Beyond that, if you are still a customer of ours, we would like to look into your account further. Could you please send us your account information to digitalcare_fcp@directenergy.com so we may investigate? We absolutely want to make sure this was resolved and see if there's anything else we might be able to do for you. We apologize for the delay in response to your review, but we want to let you know that we take each one very seriously and will do what we can to make this right. Thank you -Kate

First Choice Power on August 21st, 2018

Once your promotional plan expires YOU WILL PAY
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I'm new to Dallas so I started a 3 month contract (promotional fixed bill amount rate) first before jumping head first for a 12 month - not knowing how things worked. That was my mistake as the 12 month version was available.After receiving a notice to renew, I expected to continue the same for 12 months but FCP offered me plans that doubled my bill.When I called customer service I was told my plan was no longer available.But then I called back acting as a new customer I was able to select the same promotional rate... at least until I told the (very helpful) sales person that I was already a customer.I was then redirected to customer service to be told again that my promotional plan was no longer available.So I have to now accept a higher bill CONTRACT. Don't renew and pay A EVEN HIGHER RATE for month to month. Or switch to another company.All was asking was to continue my current rate for 12 months.Very unsatisfied with the experience. I would have understood if after 12 months there was no longer a promo rate available to me. But 3 months? Really?

Dissatisfied Customer from Dallas, TX on April 13th, 2018

We can imagine how frustrating this whole process must have been for you, and we apologize that you received less than exceptional service. We know that it has been a while since you left this review, but if you are still a customer of ours, it's definitely something we'd like to work to resolve! With renewals, we do get new pricing each month and we always take into consideration the current state of the Energy market. For most of our customers, if they sign up for a contract, the rate they enrolled on, is not available a year later due to the changes in the marketplace, however, the renewal options should still be competitive. If you ever have questions about your rate, or to see what rates we have available for existing customers, please email us at digitalcare_fcp@directenergy.com and we can investigate further for you. Thank you! -Kate

First Choice Power on August 21st, 2018

They will get you
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Went along fine for a year, but then on the coldest months they jacked the rate to 14.2 Cents/kwhr.

Mello from Dallas, TX on January 28th, 2018

Mello, sorry to hear your experience hasn't been a good one recently. We would like to fix that! Please email us at dedigitalcare@directenergy.com with your account details so we can take a look at this right away. All the best, - Jane

First Choice Power on January 30th, 2018

Satisfied for over a decade.
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I have been a FCP customer for over a decade. They have been a leader in competitive rates in my area without complex and convoluted programs with hoops to jump through. Always straight forward and always delivers on promises. FCP's customer is truly second to none. Their online tools, rates and specials make it east to manage my electric bill.

Glen "Bear" Green from Dallas, TX on January 17th, 2018

Hi Glen! We appreciate the kind words. Thank you for your business. Have a good evening! - Cole

First Choice Power on January 30th, 2018

AMAZING COMPANY
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I have used them since I had my first apartment over 3 years ago.
The only problem I ever experienced was the transfer of service which was corrected and explained immediately.
I LOVE them and could never ask for a better company!

Renee Jones from Lewisville, TX on January 16th, 2018

Thank you for sharing your personal experience Renee. We appreciate your feedback. Have a fantastic night! All the best, - Jane

First Choice Power on January 30th, 2018

Not pleased
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I've been a customer for 5 months to me first choice is highway robbery I started as a rate of 2.70 to 3.00 during the week and doing nothing different on free weekends and being charged 1.50 last month my charges went to 6.00 a day to b disconnected and after paying it took 32 hours to reconnect services the customer care worked were very disrespectful

Me from Houston, TX on January 12th, 2018

We apologize for the kind of experience you had. We would like to take a look into this further. Please email us at dedigitalcare@directenergy.com with your account number, address and phone number along with a copy of this review so we can further assist you. Thank you, - Cole

First Choice Power on January 30th, 2018

Worst service ever
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I went from paying an avg of $15 a week to almost $100 a week , they change my kwh from 5 to almost 10kwh without notice. I had a free Saturday plan and on the non billable Saturday it shows I use 43kw. The following days when I'm on billing hours it instantly jumps to 85kw a day and charges me an avg of $14 a day. It appears they're compensating for my "free" day by doubling my rate the following days. When called they act as if nothing's changed and there's no problem and ask me things like have you recently added any appliances to your home. When I say nothing has changed about my power usage I mean nothing. I even have one less tv and get charged more. It just seems they're doing anything they can to get as much money as they can......

Ryan from Mesquite, TX on January 4th, 2018

Ryan, we are sorry to hear you have had this experience. We would like to take a look at this right away. Please email us at dedigitalcare@directenergy.com with your account number, phone number, and address. Also, please attach this concern to the email so we can look into this as soon as possible. Thank you, - Cole

First Choice Power on January 30th, 2018

Great service
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It was a great pleasure working with them

Patti French from Sherman, TX on December 20th, 2017

Thank you Patti. We are glad to hear this. Have a good evening. - Cole

First Choice Power on January 30th, 2018

FAKE CHARGES
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I am a customer on the prepaid plan. Perfect if you are NEVER home and take the time to unplug EVERYTHING EVERYDAY...AND STILL BE CHARGED $10 A DAY...SOMEHOW THOUGH I USE $1.35 A DAY TO 2.63...MY CHARGES HAVE BEEN S6, 7, 10 A DAY. I REPORTED IT. THEY STOPPED FOR JUST A FEW DAYS AND THEN SNUCK IT BACK IN!!! I WAS SUPPOSEDLY USING 2X DURING DAYS NOT HERE WITH EVERYTHING OFF AND UNPLUGGED THAN I USE ON FREE WEEKENDS WHEN I AM ACTUALLY HERE USING ELECTRIC. WITH TXU I HAD ABOUT 5X MORE USEAGE AND MY BILL WAS ALWAYS LOW...I NEVER UNPLUGGED ANYTHING...I DIDN'T TRY TO BE CAREFUL BUT SOMEHOW MY BILL RATE HAS GONE FROM WHAT WOULD BE $100 A MONTH WORST CASE TO A PACE OF $300 FOR A TINY HOME WHERE 90% OF THE TIME EVERYTHING IS UNPLUGGED...VERY UNETHICAL TO SNEAK CHARGES IN...AND IT CAUSES SO MUCH MORE STRESS IN MY LIFE THAN I HAVE EVERRR HAD OVER ELECTRIC...IF THEY WERE HONEST ABOUT USEAGE IT'D BE THE MOST AWESOME SERVICE EVER...BUT SO FAR THEY'RE LYING THIEVES...GETTING PIST...AND WILL BE REPORTING IT...

JAMI from Pottsboro, TX on December 9th, 2017

Jami, we would like to review this concern with you further. Could you please email us your account information to dedigitalcare@directenergy.com along with a brief description of the concern as mentioned here. We look forward to the opportunity to assist. All the best, - Cole

First Choice Power on December 18th, 2017

Great company....
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Sign up quick & easy
Total satisfaction

Shelly Blackerby-Walker from Dallas, TX on November 28th, 2017

Great to hear it was an easy process to sign up. Thank you for your business. Have a great weekend! - Jane

First Choice Power on December 1st, 2017

Home renter
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The experience was good from the start of ordering the service. They answered and explained all questions that I had for them. They were also able to get me connected with minimal money down. And that was a GREAT help for me, being I just moved to the area and funds were very limited. Thank you very much.

Terry B. from Vernon, TX on November 21st, 2017

Glad to hear we could be of assistance in your time of need. We appreciate you sharing your feedback! Have a great day! - Cole

First Choice Power on December 1st, 2017

Highly recommend , great service no issues
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I started with a prepaid plan which worked great because we were moving often and after a year they offered a great post paid plan and since I have had discounts and offers to lower my bill

Gladys from Wichita Falls, TX on November 21st, 2017

Glad we can offer something that works well for you! Thank you for the feedback. Have a great day! - Cole

First Choice Power on November 22nd, 2017

The best
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The best public utility company I have ever used

Dalton from Sherman, TX on November 21st, 2017

Thank you for the kind words Dalton! We appreciate your feedback! - Jane

First Choice Power on November 22nd, 2017

This company doesn't deserve a 1
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This is the worst Power Company I've ever dealt with, once they sign you up with good customer service and you commit the mask come off... customer service speaks fast little english, and rude... please don't get caught up like I did... they assume that you can understand their slick terms... run there's better service out there... very disappointed I switch to this company

Angela from Grand Prairie, TX on November 20th, 2017

Angela, we regret to hear you had this kind of experience. We would really like the opportunity to review and resolve your concerns. Please email your account information to us at dedigitalcare@directenergy.com along with a brief description of the concerns. We look forward to hearing from you. Thank you, - Jane

First Choice Power on November 22nd, 2017

Misleading information
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I've been with first-choice power for a a long time now I've also recommended them to my family and friends however I don't feel that I did a right choice. I made a payment 2 weeks ago and spoke to a representative who stated to me that First Choice was giving their customers time to make their payments due to the hurricane so I told her I still wanted to make a $200 payment. And here we are two weeks later and they want to tell me they're going to disconnect me because they won't wait too freaking days for me to pay the rest of my bill like seriously I've never had any problems up until today. I'm so upset I will be looking for another company to go with. I never thought first choice would let me down like the way they did today.

Misleading Information from Temple, TX on September 13th, 2017

Hi, Thank you for reaching-out to us. We definitely want to further investigate this matter asap and find a resolution. We definitely want to provide want support we can through this difficult time, so if you're experiencing difficulties due to the hurricane that is something we may work through. If you could please email us at dedigitalcare@directenergy.com with your account number and address, we will then work toward a resolution. Sincerely, - Henry

First Choice Power on September 14th, 2017

Mrs
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I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month

Charlotte Mitchell from Lufkin, TX on August 20th, 2017

Thank you for the review! We would be glad to see if we have any options for reducing the bill. Please feel free to email us your account details at dedigitalcare@directenergy.com. Thank you, -Cole

First Choice Power on August 25th, 2017

Meter problem
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I have been on the phone for over an hour trying to put in a request.

Robin Paul from Brazoria, TX on August 8th, 2017

Robin, we are sorry to hear this! If you still need assistance, please send your information to us at dedigitalcare@directenergy.com. We would be glad to help. -Cole

First Choice Power on August 25th, 2017

Switching companies immediately
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I have been with first choice a while now and have had a variety of little problems I overlook but tonight/early morning takes the cake. I am a Pay as you go customer and it's a Sunday I have had electricity all day I leave my house around 7pm and come back an hour later and my electricity is off I then get a text that say I need to make a payment so furious that it's 8 something at night when they decide to do this I go make a payment and I know usually it takes up to two hours I wait 4hours and still nothing by then it's midnight I try to call customer service of course it's closed late Sunday night then I report an outage it's currently 2:25 am and still nothing I have work at 6am and I'm 5 months pregnant and since it's so late have no where to go but be stuck in a dark hot house since it is the middle of summer. I am switching companies immediately this is ridiculous. Do Not go with this company. I plan to complain on every social media platform. So if you want to sit in your car at 2 am on a Sunday so you can charge your phone 3 hours before work then this is the company for you.

Renee from Waco, TX on July 31st, 2017

Renee, we sincerely apologize that you had this kind of experience. We would like the opportunity to look further into this. Please send your account number, address and phone number to dedigitalcare@directenergy.com and copy the review in the email please so we can look into this. Thank you so much, -Jane

First Choice Power on August 7th, 2017

First Choice Power Prepay Plan
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I pay almost $10 a DAY in electricity on the days it gets over 100 degrees outside. I will be looking into switching providers with lower kilowat per hour fee. Its draining my money :( the customer service is fantastic though, my only complaint is how much my daily usage is when I'm VERY diligant about turning lights and the only t.v. I have off during the day. I keep my central AC on 74 ALL day long & absolutely nothing I do reduces the price.. :(

Farrah Harwell from Wichita Falls, TX on July 26th, 2017

Farrah, we would love to take a look at the account to see what options we may have to help lower the bill. Please send your account number and address to us at dedigitalcare@directenergy.com. We look forward to speaking to you. Thank you, -Cole

First Choice Power on August 25th, 2017

Dishonest
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They get you to sign up with them promising free weekends and a low kwh charge but after 2 weeks you can see that it was all lies. When I call to ask questions they are extremely rude and unhelpful. Telling me that Im not reading my bill right. Um yes I am and my pocket feels it too. Smh I will be switching companies and will never refer anyone to this corrupt company

Laura from Arlington, TX on July 18th, 2017

Thank you for the feedback. We can understand how having bill trouble would be upsetting. We would like to take a look at your account so we can further review your concerns. Please send your account number and address to dedigitalcare@directenergy.com. Thank you, -Cole

First Choice Power on August 25th, 2017

$10 a day
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I loved this company at first because the service was rapid and cheap! I have the "free weekends" plan, I get daily (seems hourly) text updates and it pings my (our) usage at about $10 or more a day and its highly unlikely that we use that much so I am writing this review mid "new electric provider search"! I'd say just admit to splitting the weekend usage throughout the week day payments and we could understand better why we pay so much yet use so little...

Nicole from Fort Worth, TX on July 12th, 2017

Hi Nicole, thank you for the review. We would like to look at this account with you. Please send us your account number, address and phone number along with a brief description of this concern to dedigitalcare@directenergy.com. We look forward to speaking to you. Thank you, -Jane

First Choice Power on August 7th, 2017

The Best
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I have had no problems.

S Fortenberry from Granbury, TX on June 28th, 2017

Thank you for the review, S. We appreciate your business! Have a good day! -Jane

First Choice Power on August 7th, 2017

Very expensive !
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If you want to spend an average of $9 to $16 dollars per day, this is your company. And all that crap about free weekends is just a lie. Is good for an emergency but if you can find a better company, do yourself a favor and leave this company.

Jose Ontiveris from Irving, TX on June 18th, 2017

Jose, If you enrolled on free weekends and didn't get free weekends, that is something we need to fix right away. We would like to look over the billing with you to ensure you have been properly billed on the correct rate for the service. Please email us at dedigitalcare@directenergy.com with your account number, address and phone number so we can get this resolved as soon as possible. Thank you so much! -Jane

First Choice Power on August 7th, 2017

Poor Service, Rip off
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I've literally put $30 on my prepaid account in 24hrs, it still says I have a zero balance. I was suppose to receive a credit to my account but it never happened. Placed an order for a fixed rate plan and none of the sales reps could find it even though I gave them the order number from the website. If I could rate this company at 0 stars I would. Not sure how the service is elsewhere but in Fort Worth Texas is beyond poor.

Ripped Off Customer from Fort Worth, TX on June 17th, 2017

Good morning! We apologize for the kind of experience you had recently with us. We would like to investigate this further. Please email your address, account number, and a good phone number to dedigitalcare@directenergy.com so we can look further into this for you. We look forward to assisting you. Thank you, -Jane

First Choice Power on August 7th, 2017

$29.99 Fees for being LATE not disconnected
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You cannot be late because they will charge you a $29.99 fee because they sent you a letter saying you are late. I was never disconnected I was never made aware of this $29.99 fee and it's technically illegal to charge that amount for a late fee so they call it a collection recovery fee how convenient, shady and crooked.

Krystle from Houston, TX on May 26th, 2017

Hello, Krystle. We appreciate you taking the time to provide your personal experience with us. The collection recovery fee is not a late fee but actually a fee when we have had to issue a disconnect notice or collections activity. We would be happy to discuss more around this fee or your account if you should have any questions or concerns. Please email us at dedigitalcare@directenergy.com. Kind regards. - Ally

First Choice Power on May 30th, 2017

Great choice of energy
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I don't understand how this company is rated a "1.3." I had a misunderstanding regarding my bill but it was clarified and I was credited on my account. My bill is extremely reasonable at $31 month and much better than Austin energy I hear people complain about. Compared to AZ with outrageous fees I can truly say I'm extremely happy with

FCP User from Austin, TX on May 25th, 2017

Thank you for your kind words and great rating! We are happy to hear we could assist in saving you some money with our competitive prices! If you should have any questions or concerns, please email us at dedigitalcare@directenergy.com. Have a great week! - Ally

First Choice Power on May 30th, 2017

Dissatisfied isn't the word
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I submitted closing documents to remove a switch hold from my home. The switch hold was put on my address by your company. I was then told that I had to enroll with this company. Initially, I was told this will take 1-2 business days. Now I am being told it takes 7-10 business days. If closing documents aren't enough to remove a switch hold, what is?

TeCora Franklin from Fort Worth, TX on April 6th, 2017

Thank you for your review, TeCora. We are working diligently to improve our processes within our company to ensure that we have consistently great customer satisfaction. According to our records, your account is now active. We would be happy to help answer any questions or concerns you may have about your account. Please email us at dedigitalcare@directenergy.com. Kind regards. - Ally

First Choice Power on May 30th, 2017

Please Stay Away from this Power Company!!!
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Warning if you are a single parent with rwo small children, whi live in an apartment with no microwave, tv, washer of dryer and are never home because your kids are in school and you are working. You leave the house at 8am and come back at 6pm to make dinner and take a bath and the only time you plug something in the socket would be to charge up cell phones and tablets you will be getting a bill of 180.00 the first mont 240.00 the secound and 340.00 the next month. After that you try to call yo find out why your light bill is so high and they will put you on the phone with someone who has a not mastered the English language only to get mad at you, yell at you and hang up on you then send an email to you thanking you for choosing First Choice Power. Really? So when you leave them for a reasonable company like Reliant who I am with now and my bill is $50.00 to 55.00 a month doing the same thing I was doing before they add $175.00 to your already ridiculous bill leaving a single mother with 2 small children and no electronics a 700.00 balance. Stay away from this company. Especially if you have electronics because I just moved to Texas and I still dont have electronics and my bill was 200.00 plus. Just Imagine if I had a.T.V or microwave, omg a washer and dryer it would have probaly been a 1000.00 a month. I love Reliant they send me a balance every week and I use about 9 to 10.00 of power a week. Great company. I hate I was told to go to First Choice power by my landlords. It was the worst decision of the year so far. Now i have a 700.00 balance to pay...They are theives

Shania Redding from Arlington, TX on February 27th, 2017

We apologize for the customer service you received. We appreciate taking your time to provide your personal experience with us and would be happy to look into this for you. Please contact us at dedigitalcare@directenergy.com with your name, account number, and service address for us to investigate further. Thank you. -Ally

First Choice Power on May 8th, 2017

TRASH, INCOMPETENCE, THIEVES
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Well tried to use them 2 time both times they messed up. First time they failed to turn on my power so i went back to Ambit 3 weeks later they took it from Ambit. They said they had a switch order from me even though after they failed i told them to stick the service up their butts . So Ambit steps in and takes it 1st choice has to refund everything. Like a moron i let first choice try again after talking to a president pffft presidents don't have supervisors. She says the power will be switched in 24hrs and verified i put money in my account. 3 days later my power gets turned off they forgot to turn it on now i need a permits that will take a few days???? Anger sharks started swimming in my head and i went off. Ambit turned it on in an hour and even dropped connection fees????. President has blocked my emails and they have not refunded me my money. So I'm making good on my promise of trashing their rating and filing a complaint with Texas utility commission

Scott from Fort Worth on January 23rd, 2017

Scott, we sincerely apologize for the kind of experience you had. If you still have unresolved concerns or questions please email us with your account number and a good contact number at dedigitalcare@directenergy.com. Have a nice day. -Jane

First Choice Power on February 8th, 2017

Changed since sold To Direct Energy
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I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.

Colleen Trevino from Belton on January 20th, 2017

Colleen, thank you for taking the the time leave your feedback. We would like to apologize for any misunderstanding and frustration. If you have any other concerns or questions we would be happy to speak to you. Please email us at dedigitalcare@directenergy.com. All the best, -Melinda

First Choice Power on February 8th, 2017

Overall, the worst!!
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First Choice offers what appears to be a good package with the pre-paid service which includes free weekends and then after 60 days, if you meet certain qualification, you can enroll in a post-paid account with no deposit. I met those qualification, and enrolled in a post-paid account. My online account even showed that I had been enrolled and a service start date. Within about a week I kept receiving messages about my pre-paid service, but I initially ignored them as I had enrolled in a post-paid account and service had been started. This past weekend I received a disconnect notice regarding my pre-paid service. Obviously, that was a bit alarming. I contacted first choice for assistance only for them to tell me that an order cancellation was done on my post-paid account stating that the "customer" did not submit documents (ssn card, etc.) I The rep told me I should have received a call or email. I checked through all my voicemail and email and other than the congratulatory email stating I was not enrolled in a post-paid account, there was nothing requesting any type of documents. Here's the kicker. Even through I had all the supporting evidence to show that I had followed the correct procedure and there was an obvious amount of neglect on the part of First Choice, I am being made to use a pre-paid account for the next 60 days to re-qualify for a service I had already signed up for, and that the representative could see. Really, First Choice is a worthwhile power company, however; customer and doing the right thing, you won't get that here. they advertise these great packages but don't know how to keep customers. I will be switching companies and will be advising all those whom I've referred to do the same as First Choice based upon the available information really could have done much better.

Teebai from Grand Prairie on November 28th, 2016

Teebai, we are so sorry to hear about the experience you have had with our company. If you would like for us to look into this further for you, we would certainly like the ability to turn this around for you if we are able to. Please send us an email to dedigitalcare@directenergy.com with your account number, full address and a good phone number to reach you at. We hope that we can find a resolution to your concerns quickly. Thank you! - Kate

First Choice Power on December 8th, 2016

Most ridiculous company ever!
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I had service with First Choice Power for over 4 years. I moved out of my house the end of May and paid my last bill. Then in October I started new service at a new address. They turned on power at both my new house and old house. I called about the issue, then was promised that I wouldn't be charged for the old house and my bill would be taken care of. Then I get my first bill and it's over $200 for half of a month and am informed that I received a $150 cancellation fee for the house that THEY made the mistake of turning on! I will never use this company again

Karissa Aldridge from Red Oak on October 27th, 2016

Thank you for your review Karissa! The satifaction of our customers is very impoartnat to us. We sincerley apologize for the negative experience you had recently, and would like the chance to look into this for you to provide you with a better experience. Please email us at dedigitalcare@directenergy.com. Sincerely, - Jane

First Choice Power on November 15th, 2016

Texas electricity ratings.com
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I searched for a better energy company deal and had the pleasure of speaking with Beth H. to help guide me through . She was wonderful . very informative , and very patient with my numerous concerns and questions. With her expertise we were able to find a package deal that suited my needs.

The NYER from The Colony on September 14th, 2016

Thank you for the wonderful review! We will be sure to commend Beth for her wonderful job! If you ever have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry

First Choice Power on September 19th, 2016

I WOULD WANT PEOPLE TO GET!!
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I am thankful that this company has been good to me in the past month. I was paying well over $350 and my bill went down to $180. I couldnt be happier because i was able to be at ease and have money left over to start taking out my wife again. Things have been better because of first choice and i would honestly recommend to others. Plus i already helped two relatives about this and they have veen saving money. KEEP DOING WHAT YOURE DOING FIRST CHOICE. Thank you for all that you have done.

Kyle from Standly on August 10th, 2016

Kyle, thank you for taking time out to let us know how we are doing! We are pleased to hear you are enjoying your service. Please let us know if you have questions! You may email those questions to dedigitalcare@directenergy.com. Have a wonderful day! -Elle

First Choice Power on September 2nd, 2016

Terrible, shady, dishonest and impossible to deal with. Why I left
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If you are lured into their pricing, be wary. It is not worth the few pennies you save initially. The bill will double or more. I took a 3 month plan, and thank heavens for that. The bill went from $27 - $160 in 3 months. The last month I had moved into our new home, and we weren't even in the apt for 23 of the 30 days. So how come its was as high as the previous month? Try their robot customer service, I dare you. Try billing disputes, and you'll get another bill later. They just called to collect saying they see no reason for the billing dispute and I must pay. Wish i had read this website's reviews, as I would have saved many headaches. They truly are a shady company worth avoiding...

Benny Hill from Katy on July 26th, 2016

We sincerely apologize for the delay in our response, and we want to make sure that you were properly assisted with your concerns. If you're still needing assistance with your account, please email us your account number and address to dedigitalcare@directenergy.com. We look forward to assisting you! -Elle

First Choice Power on September 2nd, 2016

Worst Power Service Experience & Customer Service
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Horrible experience trying to keep electric service after my mother passed away. Numerous calls every day resulted in conflicting procedures or simply no information at all. I payed the two bills ahead of time and complied with all their conflicting procedures and they still cut off the power with no notice. They gouged me good to get it turned back on.

Gary McPherson from Clifton on November 17th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Horrible experience
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Pre paid services are not what they seem to be when u apply on line. When u talk to a sales associate they explain the terms to you differently. My experience was horrible. I recommend a contract then prepaid to anyone any day

Jerry from Houston on November 5th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Billing problems
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First Choice Power hasn't sent me a bill in over three months. Nor I have received the email bills they are supposed to be sending. Every month it's just a phone call to tell me my bill is past due. I've had it with them and will be finding another provider.

Kim Yennerell from Glen Rose on October 24th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Idiots!
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Not with First Choice, nor have I ever been but received a disconnect notice that I need to pay over $400 or I'll be disconnected. I'm having my attorney check into this as it screams scam. Even if I were unhappy with my current service provider after reading all the reviews I'd never use 1st choice. And all the "positive" reviews...I guess their employees get paid for those.

LSM from Houston on August 30th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

It should never be your first choice
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Im new to texas, the customer service was so horrible that I had to wait for 30 minutes to talk to their representative on a new order..please dont ever consider this...spend 10$ or 15$ more and get a reliable service...

Shankar from Katy on May 30th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Horrible company, steer clear.
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This company charges you for breathing. I own a home that is less than two yrs old with the energy efficiency upgrade and all energy star appliances. I am the only person living there and im always at work but for some reason i am being billed 400 to 500 per month during the winter. Outrageous.

Chris Macklin from Hutto on April 20th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Sneaky Snakes!
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I do not recommend First Choice Power. They will charge you for blinking. Charges after charges! My bill tripled out of nowhere, I am frugal! I hardly use any electricity, I unplug my microwave after I use it. I don't have a TV. So I have to pay 9.95 for not using enough. Then My 9th month with them, I forgot to pay my bill, and it was late 11 days. I got charged $30 disconnection notice fee. what?! By the time I received it , I had already made the payment. $30.00 For a notice! my bill was only $36.00. I then realized they had been charging me $15.00 a month for a Auto Breaker fee! What?! This was for not having auto bill pay. They said its because I was under E-bill. and signed up online. But I didn't I called and spoke with someone over the phone and signed up. My bill was on average about 36.00. So I was paying $25 dollars in fees each month!!! Only using about 16.00 bucks in actual wattage. They will make sure they get their money! I was told that they would waive the disconnect fee since it was my first one. but they made me pay it first! I still haven't gotten it credited on my bill. This was 3 billing cycles ago. I have called and spoke to rude "supervisors" who tell me the same thing over and over. My contract is over on April 15th. I cannot wait to get away from these scammers!

Jazz from Houston on March 31st, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

My Bill Tripled & Bad Customer Service!
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I have been with first choice power for 3 years. The first 2 years were fine, I even recommended them to friends. However, this year is a different story. My December bill was around $150 (which is our average), January bill was $372! We never had a bill that high so we had them read our meter (in which they didn't call me like I asked them to) and they said it was working fine. My February bill was...$748!! We cut down on electric use (NO HEAT, unplugged electronics) due to our $372 bill, still to get hit with an outrageous amount. I called customer service to inquire and Eddie told me that if I wasn't going to pay my bill, what's the point of us being on the phone? He also went on to say that I was a dictator and that he didn't have a supervisor I could speak with. I demanded someone else because he was SO RUDE! I plan on calling them back today to figure this out, but it seems like I have to pay a bill and I have no clue as to why it's so high when my average monthly rate has always relatively been the same. I will be finding another company TOMORROW! Please don't make the mistake of going with this company or it will end badly for you.

Also, I don't know ANYONE that lives in a 2bd/2bath apt that pays $750 for an electric bill. First Choice KNOWS this sounds unreasonable yet they still are ripping me off! I will report them to whoever I can, I feel sorry for the thousands of hard working customers that they take advantage of.

Q. Bell from Lewisville on March 2nd, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Promotion Lies
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They will offer you a $150 credit card if you make the first 3 monthly payments on time. I have made every payment on time for the last 8 months and still have not received my incentive. If I ask by calling them, they claim they run out of gift cards and they are on back order. I cannot wait to terminate their service.

R. A. from Temple on February 26th, 2015

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

NOT GOOD
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Their rate is pWh before "additional charges" is good. However, it's the "additional charges" that will eat your lunch. Also, if the sales person says that the rate pWh includes these charges, they are not being truthful and the company will not honor this verbal communication though they will honor your part of the verbal contract for two years. It will cost you $295 to cancel and that rate does NOT decrease with time.

Lance from Pearland on September 16th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Wonderfull
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Great experience all around.

Shirley from Dallas on August 14th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Don't Do It!!!
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Am extremely upset that they continued to bill me after canceling my account with no warning and were charging me for THE WRONG ADDRESS AND METER.

SCREW THIS COMPANY from Corpus Christi on May 19th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Impossible to work with!!
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Ive been trying for 3 weeks to get my energy started and i was told to fax in a refernce letter from a fellow user to get my deposit dropped. Ive faxed it in twice now grom different places same number they said was correct and they have yet to "recieve" it. They hang up on me when i call to speak with supervisor and its the most frustrating company/business ive ever had work with. Im very disappointed and dissatisfied. If i ever get it to go through i probably wont use them. so far NOT so good.

Ash from Mineral Wells on April 24th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Bad
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FCP is really bad! Over the years these idiots kept sending
me notices for bills that I already paid, and could prove it! The last straw these bastards cut off my power saying that we had a past due of 11.00$ this was wrong according to our online statement. Who do the think they are HL&P! I do NOT recommend these people! It is my belief that the person whom I talked to last had parents that where also cousins!

Frank from Alvin on April 21st, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Hijack transfer three weeks later.
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I signed up online, didn't receive any confirmation for three weeks. In the meantime I transferred to another company. Then First Choice Power couldn't stop the transfer supposedly. This resulted in a cancellation fee from the company I actually intend on keeping.

Jeff Houze from Seabrook on April 3rd, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Impossible!
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Concerted attempts to get this account set-up were thwarted by a poor computer system, and overall bad organizational system. Despite several attempts to assist by good customer service reps, still I was unable to set up automatic payments. Even cancelling the service order to switch was difficult and painful. The voice mail hell message informing it would cost $5.95 to even get human customer support was the final straw! Finally got it cancelled before the switch. GROAN!

George&Carolyn from Galveston on March 19th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Dont believe reps
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I have been a customer 10 years. In beginning great customer service now not so much. Paid my bill 2 night ago by automatic system which the rep told me to & transfer me to. This morning I am in the dark. This isn't the first time either!!! And last time I still got a reconnect fee. And was told pay or no service. Called today and they told not worry your work order is already in just takes time. Had new phone number for a month gave it to them and still Not in the system. So I will be shopping for new provider

Becca Culbreath from Abilene on March 19th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Dissapointing
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When I first started with this company they were great! No deposit & the customer service was excellent. Several years later they were bought out by Direct Energy & the customer service & common sense went out the window! They were rude & kept cutting off my power (finally the 3rd time I said to hell with them) I had to send proof that I had paid the same bill twice & was not refunded for it & they had cut me off for that same amount even BEFORE my due date! I was put on hold by this girl who tried to claim she didn't have a supervisor on duty. I told her don't dare lie to me & tell me that a call center and/or company will allow employees who have to deal with people be there at work UNSUPERVISED. I was place on hold for 2 hours, no one answered. while I was on hold (1st hour) I had gone to my moms to call from her home phone & finally got a hold of a supervisor who had me pay the bill again to reconnect & send him proof that the bill had been paid & that I had not been refunded nor credited on my bill for $74! & get this supposedly it took them 3 months to APPLY this credit!! If I were you, I would look at a different company. because they definitely suck now.

Tina from Dallas on February 11th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Dissapointing
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When I first started with this company they were great! No deposit & the customer service was excellent. Several years later they were bought out by Direct Energy & the customer service & common sense went out the window! They were rude & kept cutting off my power (finally the 3rd time I said to hell with them) I had to send proof that I had paid the same bill twice & was not refunded for it & they had cut me off for that same amount even BEFORE my due date! I was put on hold by this girl who tried to claim she didn't have a supervisor on duty. I told her don't dare lie to me & tell me that a call center and/or company will allow employees who have to deal with people be there at work UNSUPERVISED. I was place on hold for 2 hours, no one answered. while I was on hold (1st hour) I had gone to my moms to call from her home phone & finally got a hold of a supervisor who had me pay the bill again to reconnect & send him proof that the bill had been paid & that I had not been refunded nor credited on my bill for $74! & get this supposedly it took them 3 months to APPLY this credit!! If I were you, I would look at a different company. because they definitely suck now.

Tina from Dallas on February 11th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Bill tripled in a month!
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When we started with First Choice, I thought it was going to be a piece of cake, and that I wouldn't have any problems. My husband and I have been in this house for 8 months, and we received a bill that was TRIPLE what it had been, even in the dog days of summer, which, in Killeen, can get over 100, and does quite frequently. When I called to have the bill fixed, I sat on hold for 25 minutes, and when I finally spoke with a rep, I couldn't understand her. She couldn't give me a reason as to why my bill was so high, so she 'put in' for someone to come check my meter. A week later and I still haven't heard back from them. My husband called last night, and was also given the runaround. Our kWh price jumped twice during the service period and our usage went from a 725 average, to close to 2000, without us using extra, or changing anything we were doing. I will definitely be switching, after I call, yet again, and complain.

Williams from Killeen on January 13th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Door to door Salsman would not go away to the point I had to call 911
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A door-to-door salesman came to my house this afternoon to try and make me change companies. I told him I was not interested and he refused to go away and knocked on the door again after I told him my baby was asleep and that I was not interested. After the third or fourth time of telling him to leave I threatened to call the police when he told me to call the police because he had a license to be there. There was no way that I thought he was with a legitimate company and so I called 911. Then walked off once he heard me on the phone with the police. When the police officer showed up he said he had spoke to the Man going door-to-door to sell his power company and that's when off sir told me he was with first choice power. I will never switch to this company ever! I called to speak with a supervisor to report the matter I was on hold for 30 minutes and once I spoke to him he sounded like a child and did not take any information from me and said he would look into it. STAY AWAY FROM THIS COMPANY!!!!

Summer S. from Cypress on January 4th, 2014

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Shady
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Had average billing for a year. It ended and without warning they charged me additional fees and overages. I called to see why my bill was so high. I asked If I opt out of the average billing would I be charged additional fees. I was put on hold and afterwards was told NO, there would be no additional fees. I confirmed by asking twice and was told no. The next day I check my bill and the bill is $35 more. I call to see why. I was told, "after the over night processing of the changes there was a fee." Now I want to know why was I told different. They simply kept repeating themselves on the overnight processing. Finally I ask the tape be reviewed and a complaint filed. I was told I still need to pay the bill and MAYBE they will not charge me the additional fees. The customer service representative also read the complaint back to me and it only addressed what he said and nothing I had said. I then got off the phone and switched companies. SHADY!

Linda from Dallas on November 12th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Avoid First Choice
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Con
1. Price is about 30% more than other company
2. Horrible customer service. They will hang up on you to answer a call and then call you back later without apologizing.
3. Automated caller will call you none stop for advertisement and billing reminder, even those I always pay on time.

Pro
None

Adam from Temple on September 7th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Great Price Poor Everything Else!
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I was with 1st Choice Power for many years. I did not have a problem with billing for the most part until I realized I was getting over charged. The only that was ok with the situation is that they caught it too and reimbursed me my money back. I later decided to go with another company and the last bill that would usually be due the next month they wanted right away. Within 15 days my account was sent to a collection agency for $47. I spoke with customer service who said I needed to talk to Finance. Finance told me I needed to talk to customer service. I was hung up on twice and I was finally told by someone that my track record is impeccable and that my account should have never been sent to collections. 4 days later I called again because the collection agency called me again stating they never received anything from 1st choice power. I asked to speak with a supervisor. He was not willing to answer any of my questions and kept cutting me off and was clearly frustrated. He finally transferred me to Finance who then told me AGAIN that they will note my account to not be transferred back to Finance because I needed to talk to Customer Service. I am more than willing to pay my bill, when it is due. I also would like for someone to just answer a few questions and they seem unable to do that as well.

Megan Christopher from Fort Worth on August 30th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First choice power is horrible
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I went to transfer my electric because I had a friend refer me there. When I first signed up I gave them my referral number so my friend would get credit they said they couldnt take it at that time when the credit department called me they would take it. Credit department calls me and I go to give them the number they said it had to be done at enrollement so my friend would not get his credit nor would I. I talked to a supervisor and she also said it had to be done during enrollment so what to do to get credit was cancel my account and start new, so I did that and the supervisor told me to tell them to put the referral on first page. Well when i got ahold of them to redo I got the same answer from enrollment they couldnt put it in on erollment, I agrued with them and got another supervisor which she said she would send a workorder and get me my credit but my friend would have to call in to get his. I let this go after I got my credit. THEN i was told i needed to fax my drivers license and social to get my service transferred. I did this and I call them and to see what was going on was my service transferred since my old electric company was shutting my power off in two days, they say they still havent got the fax which by now i already faxed three times. I refaxed and was told to give them up to 48 hours to get fax at that time i told them my service was being turned off the woman on the phone told me she was putting in a priority order to have it transferred that day which was a wed and that everything was ok. Friday comes and my electric is still on so I assumed everything was ok, well it comes monday and I am sitting at the house when the power goes off. I call first choice power and they tell me the priority order didnt go through so they couldnt transfer my electric cause they still havent received my fax I ask them what i need to do to get my power on and they tell me I have to fax that again which must have been the 6th time and it would take 48 hours to get turned on, my husband has copd and has to have his oxygen but that didnt matter they would not help well needless to say I called direct energy and they had my power on in two hours.

Judy Simmons from North Richland Hills on August 27th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Poor Loyalty
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I have been with FCP since 2008. I have always paid my bills on time and was in a contract with them for 2 years. I opted to enroll in another locked in rate, but this action did not occur. And I did not notice, I just thought my bills were high because I have a poorly insulated apartment. After the merger with Direct Energy, I did not receive a billing statement. I phoned and the agent stated that even though I have no statement, I should go ahead and pay what I have been paying monthly, so that when the statements are released in another month or so, I am not stuck with a double bill. WHAT?? The billing statements changed completely when they did come out and I couldnt figure out what was the actual amount owed! Who can even read those?! There is a balance due, but its not the balance owed? The whole system is ridiculous. I called in to cancel my service and switch to another provider. I was informed that, OH, they can offer me a locked in rate at 8.6 (which comes out to 9.3, really). So.... there is no customer tracking in place that can clearly identify customers who have been with the company for some time and could benefit from being on a locked-in rate? This company really just lets people continue to pay higher rates without even a phone call to inquire whether they are interested in lowering their rate? This company does not look out for its customers no matter how long you have been with them. It is sad, and has been a huge waste of time for myself and my family.

Tirza Hedger from Irving Tx - This Company's Hometown! on July 16th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Should Be Last Choice
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My Transmission Distribution Charges (TDU) shot up to $20.08 in the last 4 months on a meter that only uses 18kwh/month. I have another meter and account with Champion Energy on the same property and those second meter TDU charges are $6.49 per month. Champion says current TDU charges are uniform at $9.98/month and that their, Champion's, charges are passed trough from the utility without any mark-up.I did not know that the energy billing company could add on to, MARK UP, the TDU charges.First Choice would not give me a straight answer, so I changed this account over to Champion Energy and reduced my bill by 35%.Cut the TDU in half!

Former FCP Customer from Dickinson on June 13th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Bad aftertaste after long-time customer
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I am very disappointed that my final bill was not sent to me but was instead sent to the collection agency when I never received a final bill. I had been a customer since 2008. A review of my payment history would have reflected that I always paid my bill and on-time so why would i skip out on a $55 bill. No customer service follow-up was conducted that ensured there were no communication gaps before forwarding this account to a collection agency. I will write a yahoo review to inform others to be beware of this company because I feel this was a spiteful dis-service on a honest, hardworking citizen. I would suggest before you send a person to a collection agency that you first check and make sure the final bill was received in hand, esp. if their payment history reflects a good status. I will probably not consider this company again or recommend it to my friends.

Carolyn J from Houston on April 30th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Robert Brown
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In Feb 2012 I was a victim of identity theft because of First choice Power's way of just signing anyone up without making them show any documentation. I recieved a collection notice from them at which I cooperated with them as a victim of this crime. I gave the company very personal information, copy of my driver's llicense, SS card, my electric bills etc which they told me would be confidential. I faxed this infor to the number they gave and recived a faxed confirmation that that the matter was being looked at and heard nothing more till this date.

On this date I recieve another collection notice form from them again wanting all my personal info. I found out through a customer service supervisor that first choice electric was bought by some other place or debt collection. I contacted first choice directly and talked to thier collections per the recieved collection form. I informed them I had already cooperated even giving them the supect in Feb 2012. I was upset they lost or misplaced my person information identy theft packet and now want this again. This should really be a flare to all about where personal information of ours is stored and that this company cannot even keep up with it and thier investigations of identy theft packets! I was upset again being harrassed twice as a victim of identy theft. It seems to me that due to this buy out or whatever they did, that they did not make any effort to reserch and to see I had already cooperated in past. It appears they are just sending out new packets to every old debt and making me go through as a victim of identity theft twice! I feel very very uncomfortable! with resending them all my person information again and misplace or lose it a second time. I have no confidence in thier ability to do thier jobs correctly and keep my packet with person info in a place they can refer to. Makes me wonder what was done with this packet. I wonder how many others are being recontacted to do this all over again!

Robert Brown from Grand Prairie on April 29th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Bad service
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I had a late balance if 10 dls and my light got disconnected. I made the payment that same day and service was supposed to be connected. The day passed it wasn't connected, I called the following day and they said it was already on it's way for connection, need less to sayi
It took me four days to switch company because first choice never connected my device. All they would give were excuses and I didn't have a balance my payments were always made on time. Really hate there customer service

Lizeth from Rio Grande City on February 7th, 2013

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice needs to be your very last choice! (MUST READ)
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Where do I begin. Lets see . Ive used First Choice for almost 3 years . My fiance and I just moved into our third apartment and were going to stay with them. We have lived here for a month and about four days ago at about 7 in the morning before it was light outside our power shut off. We have a 6 month old little girl and I was just about to warm her bottle and bam the power shut off.. Called oncore and reported a power outage. I was told there was no outage that I had clearly been shut off. We have NEVER been late on a bill. I let my fiance take the car to work that day so I had to bundle my baby up and walk to the leasing office and use the phone since I couldnt charge my cell without electricity.I call first choice to ask why this happened to me and told them I needed my power back on immediately due to the fact I have a baby in the home, and every representative gave me the run around. They all said Mam we didnt order you to be shut off blah blah blah let me transfer you to so and so. After about 3 hours of talking to probably every representative and being treated like shit the last one I talk to tells me that it was an error and they didnt mean to cut me off ,and that they would turn me on the next day. Next day still no power so I call again and the lady said oh your on a service hold the people who lived there before you didnt cancel their electricity. You have been using their power and when their bill wasnt paid it shut off. She said we never turned your meter on. I said so I have lived here a month and you didnt call me to notify me that the day I moved in you didnt start service? Ive even called and made a payment from my old apartment and the representative never once said this to me.Not to mention the person I spoke with yesterday never said that and also said I would have my power back on today. She said im sorry but there is nothing we can do for four days until we have the service hold removed. I said well this is not our fault and we have to do without power because this company failed to tell us about a service hold? I said what about all of my groceries in my freezer and refridgerator and she said well do you have a reciept you can send us. Who keeps grocery reciepts from months ago? I had tons and tons of frozen meat that was ruined this company showed no remorse. I was in tears because we didnt have the money for a hotel and we couldnt be with out power. My baby wont take her bottles unless they are warm. Nobody could help us I asked to speak with a supervisor and he admitted that they should have notified me of the service hold but that there was nothing he could do. I hung up on them and called txu and what do you know they had the service hold removed in three HOURS because they are not lazy assholes who need four days to fax a damn peice of paper. We had power with txu that day. I will never ever go with this company again. First choice does not care about their customers needs at all. Most companies who make mistakes like this fix the problem immediately. I can promise you one thing if you go with First Choice it will one hundred percent be your most worst possible choice. It took a while for me to type this with a baby in my lap. I did this to get the word out because I pray this doesnt happen to someone else it was god aweful. Nothing in the world is worse than having your power cut off for no reason and the company not helping you!

SAHM from Mckinney on February 4th, 2013

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First Choice Power on October 4th, 2017

Double Charge
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First Choice was my in-laws choice of electricity...so we stayed with First Choice. From May to November I would be notified the 4th or 5th of the month via e-mail that my new statement was available..how much was due...then I would pay it. Sounds fine, right? Well we were notified that we would be experiencing some changes with their new system, I was fine with that, but didn't expect to NOT receive a bill or text stating that my statement was available. So the 5th of the month comes and goes, I wait a few more days, decide to check my account to see if there was my new statement, can't log on.. Find out I have to create a new username and log in to sign on (after I already had made one and been signing on since May no problems), I create a new username and password, sign on...no new statement, but prompted to sign up for e-mail billing AGAIN. I e-mailed customer service about not receiving my new bill, nothing. Five more days pass still no new statement. Finally after 20 days there is a December statement, about what I expect to pay..I pay it, no problems. Well January 21 comes around and I get a new text notification stating I owe "X" amount of dollars. As usual ready to pay it, but then the next day get another e-mail saying I owe ""x" amount of dollars...which was double what I was supposed to pay. So in two days...two bills. January is not a huge electric bill for me as for many people, but when the second statement comes, its what I would pay in the summer! I call customer service. He doesn't know anything, keeps telling me that I requested a hold on the payment... talking to me like I am an idiot. I never requested any holds of any kind. Then he says that their was a delay in the meter read and this was for a previous month. So basically they held charges on their own account and expect me to pay double all of a sudden. Here I have paid my bill every month on time, never call them or anything until I didn't get my statement. Then First Choice delays 20 days in sending me a statement and changes the billing date on their own terms, and I get stuck with paying double. So needless to say, I will be reviewing the billing periods, the due dates, statement dates, and looking for a new electric company. I don't think I would have been so upset, if they would have billed me on December's statement like they should have.

Mandy from Houston on January 25th, 2013

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First Choice Power on October 4th, 2017

Bad Customer Service
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I switched to First Choice last October 2012 and never received a bill. I called numerous times and was always told to wait a week or so more so they could research the problem. On January 9, 2013 I had finally had enough and called and requested to be released from my contract because I felt they had not kept up their part of the contract. I was told I was released with no penalty but then on 1/11/13 they called and said I would have to pay $295. I couldn't afford to do that so I called the other power and company and explained that I would have to stay with First Choice and was released from their contract. I then called First Choice and told them I would stay with them because I could not afford the penalty. Apparently they didn't reinstate me and Center Point Energy cut off my power. After spending 1 hour on the phone with First Choice trying to resolve this matter I finally gave up and called Reliant Energy who very professionally reconnected my service.VERY BAD CUSTOMER SERVICE AT FIRST CHOICE.

Sandra Voronin from Pasadena on January 11th, 2013

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First Choice Power on October 4th, 2017

They should go to jail !!!!
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I moved in the home of my deceased mother from out of town.I chose this company,paid my deposit and begin service.A few days later someone contacted me and asked if I knew someone with my last name. I told them that the person was a relative.They asked if he still lived there and i said no as he didn't.They told me that i had to prove that he did not live there and that i didn't live with him a certain time. I answered them.shortly thereafter they stuck me with his $2,100 bill,turned off my power and kept my deposit. All because i was related to someone that supposedly owed them.

Jacques Bell from Texas City on November 7th, 2012

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First Choice Power on October 4th, 2017

Scam artists
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I have never used first choice power but my wife has in the past, so I called them to find out the rates and get something going for our new house. Well to say that it was a mistake would be an understatment!! Not only does my bill skyrocket every month it never declines. We went on vacation last month for 2 weeks and I had all new windows installed as well as new door seals the month before. Receiving my bill I was happy to think that it should be little to nothing....WRONG!!! My bill was $1 off from the month before!!! When I called them it was a "oh well" experience. I will NEVER, EVER, EVER use or reffer first choice power. Needless to say when my contract is over in January I will be going elswhere as fast as possible! If you are reading this RUN........if you dont you will regret it in a month or so.

KC from Houston on September 14th, 2012

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First Choice Power on October 4th, 2017

Have been dissatified for awhile
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I have been with First Choice Power for four years now. I am finally deciding to try out with Bounce Energy.
First Choice is very hard to work with for payment arrangements, they are very unforgiven for misstakes to help out again if you had been late for past arrangements. Yeah all ppl make mistakes. I was late in December of 2011 for an arrangement I was on, one day until it was due, was the day before pay day, I ask if they could please give me just that one day to pay, but they refused, so with baby and all, electricity was cut off. Until this day August 2012, I needed an arrangement, but because of that last time, I have to wait a year (December 2012) to receive for another arrangement. Times is hard for ppl, and their options for hard times is not care to them at all. Its best to find a company that will work with you just incase for hardship, because you never know what you will go through in time of need for your family.

L.B from Dickinson on August 17th, 2012

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First Choice Power on October 4th, 2017

Excellent
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Have not had a problem at all with this company.

Cas from Houston on April 10th, 2012

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First Choice Power on October 4th, 2017

Great provider for us!!
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We are a non-profit community provider in Odessa and First Choice was great. We are saving about 450-500 dollars per month. This helps with the budget. Wish we had this provider many months ago. We did start Aug 2011.

Margaret Burton from Odessa on March 22nd, 2012

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Words are not same as contract.
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"We will lower your current bill by 25%!" is what I was told so I switched companies. BUT my bill went higher by 25%! And it was too late because I signed a two year contract. I will never take on a two yr contract again. I feel "had" or "stuck" for two years. I have a hunch they were charging the wrong rate for my small business.

Hattie Carlson from Sweetwater on March 8th, 2012

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First Choice Power on October 4th, 2017

Inaccurate Billing Practices
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After Receiving an incorrect bill I was disputing it with the company who was supposed to get back to me. Instead while waiting for the company to call me back they turned my account over to NCO Financial as a collections issue. In the meantime, being tired of the poor customer service practices and not being in a contract I switched providers to be rid of First Choice. I paid the final bill for what I owed for electric usage to NCO and on my Final Bill I was also charged $250.00 for a new deposit and $150.00 for early termination fee. What makes NO sense is why would I owe a deposit when my bill was paid in full and I was with a different electric provider. And why would I owe an early termination fee when I was no longer in any contract with First Choice Power. Now,4 years after this entire ordeal was resolved their innacurate records still show the balance for not making an additional deposit and for early termination both of which are invalid charges. Billing is a Major SCAM.

Former Customer from on February 23rd, 2012

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First Choice Power on October 4th, 2017

The worst company I've ever used!
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Please beware that this company, they are extremely high. I received a bill every month that was $500.00 or more. I found that hard to believe and try to contact first choice and they were no help all they said was that I use that much service. I questioned that due to the fact that I work an 8-5 everyday. I later received a 1088 bill which my service was then turned off because I could not pay the bill. Once I finally got a chance to pay the bill after sleeping at hotels they didn't remove the switch hold that they had placed on my account stating that it would take 7 to 11 days for it to fall off. First choice never told me that it would take so long for it to come off. This company has made my life HELL! PLEASE DONT GO HERE THEY ARE HIGH AND RUDE!! The name does not fit them AT ALL THEY WILL NEVER BE MY FIRST CHOICE PLEASE DONT MAKE THEM YOURS OR YOU WILL REGRET IT LATER!!!

Keara from Dallas on February 6th, 2012

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Bad company
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Well I was with reliant and we decided to go to
first choice.. boy was that a mistake. I wish I
had never switched over. I got behind on one
bill and everything went to h*ll so fast. They
helped me with one payment arrangement and then
I paid over the amount of the payment arrangement and they counted it as broken.They
turned off my power when I gave them more money
than I owed. Called customer service and they
had a supervisor call me back and he stated
that he made it right.. and that I did not have
to worry about a thing...then 2 weeks later my
power went off again. CS stated that I needed
to make another payment arrangement and more
money had to be laid down. This company will
take all your penny and then some. Go with a
good company please.. after a while we just
gave up and went to another company and payed
the 200.00 disconnect fee. DON'T TRUST THIS
COMPANY

Cherry1979 from Wichita Falls on January 30th, 2012

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Just my opinion
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I have been with First Choice for about 7 years , had money problems along the way and never had a problem getting an extension and if you know you are going to be late they wont charge any extra IF you call for extension before due date . I read a lot of reviews complaing about thier rate going up after the introductory rate period ran out..a lot of providers offer a ridiculous rate of around .04 as a way to get you to choose them..it only last a couple of months people so instead of taking that rate for 3 months get a 1 year rate and nobody is going to give you more than 3 months at .04 . First Choice worked with me when I was laid off and was slow paying my bills so I will stick with them as long as I get a good rate from them . I am currently paying .09 and I am happy with it . I always get friendly and helpful people when I call .

Scott from Cleburne on January 26th, 2012

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First Choice Power on October 4th, 2017

Horrible
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I have been with them for 3 yrs when i recentlly had finaicial trouble and asked for a five day extension on my bill they wouldnt do it even after i told them about my two small children and damn near cried!!!! they showed no sympathy and continued to tell me i would have to pay 50% first. After i borrowed 300 to pay them from brother and paid online they said you would have to pay the money when your on the phone setting up the payment plan. I was devastated they wanted another 150 I had to get my lights cut off and me my mom and my one and two year old would be in the dark

Veronica from Houston on January 9th, 2012

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

RIP OFF
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I was signed up for autopay. My credit card expired and no one notified me that the payments were not going through. I never receieved any requests for payment nor was I contacted. When I recieved the disconnect letter, I was not allowed to pay over the phone or online. This is by far the worst customer service I have ever dealt with. Finding a new provider now. I would rather pay 10-fold than to give this company another dime.

GJ from Dallas on January 3rd, 2012

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First Choice Power on October 4th, 2017

First Choice Power is not the best choice...
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I have been a customer for 3 years and I am very unhappy with First Choice Power, I was under payment arrangements for a previous bill, I was told by Customer Service, if I can't pay my bill on the due date, always call and let them know. I called a total of 3x, on the 3rd time, I was told if I don't pay the full balance on the 3rd of January, my lights would be cut off. I explained to them that I get paid on the 5th, and would pay them in full on that day, and also asked them could they extend the due date for 2 extra days only, on my pay day, they said "No!!" I talked with two different managers, and they both said the same thing. The 2nd manager was very rude, he called me and after he said who he was, he immediately said, "I am backing what the previous manager said, and we shouldn't have anything else to discuss." I tried to explain to him about my payday and he didn't want to hear a word I had to say. I do plan to find another light company.

Jacquel Willis from Rosenberg on December 27th, 2011

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Poor Customer Service
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First choice is a poor customer service company!! I have been a customer of this company for 5 years. I had some trouble with fraudulent use on my credit card and had to cancel the card. This caused the bank to block my First Choice Power bill. I paid in full when I realized that this was an issue. They cut off my on-line auto pay and told me I had to pay them in cash from this point forward. I was able to get my auto pay enabled again after dealing with the rudest of customer service groups. I am now shopping... Thanks First Choice!!!

Mad In Texas from Dickinson on November 20th, 2011

We sincerely apologize for the kind of experience you have had recently. Would you mind sending us your account number, address and phone to dedigitalcare@directenergy.com so we can take a look at this further? Please put "Attention Cole" in the subject of the email. Thank you, - Cole

First Choice Power on November 7th, 2017

Horrible Experience
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When we recently switched to a new provider First Choice turned us into a bill collector only a week after we recieved the bill in the mail. We consitently paid our bills in full and on time. This was the capstone of constant late bill notices in the mail and a threatening letter to pay our final bill BEFORE we even received it.

I would highly recommend looking elsewhere for a provider. They obviously do not care about their customers, only your money. We will NEVER use First Power again!

Kurt from Lewisville on November 8th, 2011

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First Choice Power on October 4th, 2017

Deceptive Business Practices
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Very low 'Intro' rate to get you to switch. While it does say the rate is variable, there is nothing that says it is *guaranteed* to go up. I've been with other companies with variable rates before and they have fluctuated slightly over several years. After the first month this company TRIPLES the rate. When you call customer service they tell you that you were informed of this. Of course, I was never ever made aware that after the first month 'intro' rate the rate would go to their 'standard' month to month rate. I was lead to believe that the initial rate may go up or down based on market conditions. Avoid this company like the plague, or pay for it with your wallet.

Stuart Richards from Houston on October 26th, 2011

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Horrible in all ways possible
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Received my first bill, holy crap. If you plan on using this company get a second job. They charge for everything! Maintaining thier own equipment costs you 65$! And they don't just charge you for kWh, there is a 95$ base charge. It was described as a "small" base charge. Good grief... I really thought moving to a place where the power was deregulated would make for a cheaper electric bill. Greed screws up free enterprise once again. Good job...

Phil from Dickinson on October 17th, 2011

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First Choice Power on October 4th, 2017

Bait and Switch
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I chose this company solely based on their introductory variable rate of .04/KWh. I got a bill after two weeks of being their customer..no problems. The next full month I was billed for .128/KWh--more than triple the intro rate. I expected some increase, but not to this extent. This company is only specializing in profits and making their customers angry.

Dan Swysgood from Wichita Falls on September 21st, 2011

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice Power
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I have been with First Choice Power for over two years and I have not had any major issues. I have been offered good promotions each time I renew my plan and I am satisfied. My electricity bill is still extremely high but I would not imagine it has anything to do with them, It's HOT!

Shante Sanders from Houston on August 28th, 2011

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Simple Customer Service/Courtesy
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I've been with 1st Choice Power for two years now and I would have switch but I waited too late. I've learned that it is your responsiblity to keep up with your own business so I make sure I pay everybill on time and in full, I always keep a confirmation number, and I make sure I write down the who..what.. when.. where..and how much when I speak with customer service. I found out that hard way that a lot of company's and/or employees don't give two shits about customer service/courtesy or simple respect. I've reported them to the Federal Trade Commission regarding the advertising/disclosures because over the phone you are told and agree with one thing and they send disclosures to you stating something totally different. In the end I control my electricity not 1st Choice Power.

Anonymous from on July 28th, 2011

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First Choice Power on October 4th, 2017

This Company Is A Scam
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I've never seen a $500 electric bill for a small 2 bedroom apartment. They lie to get you to switch and blame it on the meter. My bill instantly went up after switching to them.

AngryBro from Arlington on June 23rd, 2011

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First Choice Power on October 4th, 2017

Electric bill rate
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NO PROBLEM WITH FIRST CHOICE POWER.

LOIS JENNINGS from La Marque on June 18th, 2011

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First Choice Power on October 4th, 2017

PLEASE DO NOT GO WITH FIRST CHOICE
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If you are one day late they send you a disconnect letter. Then they nail surcharges on you, and charge you another deposit. You can actaully end up paying out 300 hundred dollars a month.

Anonymous from Tx Usa on May 18th, 2011

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

They double charge you
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Every few months i would get a bill for double my usual bill. first time i paid, 2nd time i complained and they removed it. this time they refused. i told them that they were charging me for a month that i had already paid and i had the confirmation number to prove it. guy said it was double reading and i still owed. would not help me at all. i have switched and am reporting them. i keep all my bills and confirmations so lets see them prove me wrong.

Anonymous from on December 21st, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Go Elsewhere! I AM
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I've been with First Choice Power since May of 2006. Several months ago, I had a 200 credit on my account (I like to pay in advance) they let some stranger with a past due from another company take over my utility and use MY credit without even checking to see if that person was the rightful property owner. The only way I found out was her bills started coming to my address. First Choice Power did NOTHING to help me, the rightful customer. I had to go to TexNewMex Power Company and talk with someone in person to get MY account back. Now I have wires hanging from the main drop outside and First Choice told me they would have aperson over yesterday; but today said it would take 3-5 business days to 'process' a ticket. I'm paying 12.52 pkwth and going elsewhere.

Margaret Friend from Clifton on November 17th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Electric co
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Frist Choice power cares absolutely nothing about customer service...I have been with them for 5 years and threatened to disconnect me when I paid a bill 5 dollars short in error.

Jenn from Gatesville on October 23rd, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Not the best....
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Was not forthcoming with information to me now I'm on SSDI to know about Lite Up Texas that is available to me. Gave me the runaround for two years until I was finally able to find a supervisor Dora who took the time to help me for the first time anyone did when I called First Choice Power.
First Choice Power does not help SSDI customers find out about what's available to them with their electric bill when you call them and ask them.

Deborah Wiseman from Lewisville on October 12th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Only So-So
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Overall, I didn't have many problems with my power except with all the unexpected outages after Hurricane Ike. My problem came with billing when one month they apparently "estimated" my usage and billed me. When the bill came and it was more than double my normal bill, I called and they changed it. But shouldn't billing someone for accurate useage be a requirement for a good company? They also tend to be one of the more expensive companies currently so I will be switching as I move to a new apartment complex this month.

Bethany S. from Houston on September 10th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

1st
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This has been my company for a couple years. When someone told me about another company, I started checking them out. I decided to give Green Mountain Energy a try. I ordered a six month plan that was a little cheaper to try to save a little money.

Charles R Brown from Gatesville on September 1st, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

CEO
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Great experience. No tricks on billing or hidden
charges.

Dr. Malcolm Jones from Houston on July 27th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Worst Choice Power
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They might be your 1st choice, but after they steal your money and ruin your credit score, they won't be your 2nd, 3rd, or 4th... My experience is very similar to others who have posted reviews here. I.e., Erroneous charges, hours on the phone trying to correct billing errors caused by First Choice, power being mistakenly shut off spoiling hundreds of dollars worth of food, contracts that automatically self-renew unless you notify them in writing 6 months in advance, lots of sneaky fine print and tricky loop holes for them to take your money... First Choice was a nightmare for my family. I called the Texas Public Utility Commission in Austin and they put my complaints in a file and told me that my experience was par for the course with First Choice. Save your money and a lot of pain and suffering too... AVOID WORST CHOICE!

Jack from Dallas on July 17th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice
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We had problems from the first day of service. The customer service reps will argue with you until you have them review the history. They always assume they're right when obviously they make an unusually high amount of mistakes.

CK from Mckinney on June 14th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice Power
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I would not recommend First Choice Power. They manipulate the renewal contracts, do not have a safe check put in place when you pay your bill on line with a check so if you make a data entry error in your routing number or check account number, they charge you as if you had an NSF EVEN THOUGH you can prove you had the funds and the bank did not charge you for it AND the bank can show they had a check come through with data entry errors. THEN to top it off, you are placed in their category were you have to pay in cash until the alleged NSF drops off their system.

So needless to say if you lock in with one of their 12 month rates, which because of how they "get around to processing it" you can't get away from them for another 3-6 months after you think your contract should expire.
For example, we signed up with them in March however we have to wait until July of the following year to change to hopefully a company set up to better handle customers.
I DO NOT RECOMMEND!!!!!!!!

Sandy Clark from Victoria on May 15th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Save your money and your time-don't do it!
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First of all, I am a responsible adult with excellent credit that pays my bills on time. This company adds late fees and disconnect notice charges to my bill that they automatically draft from my bank account. I have spent hours on the phone getting the charges removed. I have contacted the Public Utility Commission, and the BBB. I am getting out of my contract and changing companies. Seems they have had numerous complaints of the same kind. Save yourself some headaches, go somewhere else!

Debra from Central on April 15th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Long term customer
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I have been with First Choice for 17 years. Neighbors have been changing from First Choice to other companies that have lower rates. I decided to check and looked up rates on the Power to Choose.com site. I found that First Choice had very high rates compared to other companies. I called thinking that as a good customer of long standing that perhaps they could adjust my rate. They would not adjust my rate and didn't seem to care when I advised that I felt I didn't have a choice but to change companies. In the past, I spent hours on the phone with them each month trying to adjust an error of their doing on my bill. After about 6 months, they finally were able to resolve the problem but it was very frustrating to me to have to spend so much of my time trying to resolve a problem. They would assure me each month it was resolved but then the next month it was still on the bill. Finally, they did get it corrected. They obviously do not care about their long term customers.

Smith from Dickinson on February 15th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Don't use them if you value your money or credit score
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The initial promotion was good but when it came time to renew customer service was awful. There was a dispute as to the length of the plan & a complaint had to be filed with the PUC to get any documentation. They sent disconnection notices for the disputed amount during the investigation, raised my rate to a default rate of 20 cents a kilowatt and disconnected my service (over a $55.73 dispute) before I got the results of the investigation after telling me that it would not be disconnected until I'd been notified in writing once the investigation was done by both the PUC & them. When they were called afterwards a supervisor verified that the disconnection was in error and that they should be responsible for my expenses. The executive office told me to send all my documents to them within 2 weeks & that I would hear from them within 30 days of receiving it. The date on the letter from the collection agency was before that two weeks was even up; they didn't reimburse for anything.

C. Smith from Euless on February 7th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Sadly terrible
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We have only had First Choice for 5 months and had continuous problems with customer service and billing. As of today we are already looking for another provider.

TM from Mckinney on January 20th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Sadly terrible
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We have only had First Choice for 5 months and had continuous problems with customer service and billing. As of today we are already looking for another provider.

Anonymous from on January 20th, 2010

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Worst Utility Company in Texas
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This is one of the worst utility companies in the state of Texas. I was double billed for one month and they still have yet to provide me with an explanation or proof that I owe them for more than one month. Its really insane. You can't rely on anything they tell you.

I wouldnt recommend this company to anyone.

L Renee from Houston on December 4th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Keep looking
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I have had sevreal problems with this company.They have messed up my billing more than once and never fixed the problem I ordered for AEP to re-read my meter and when I got my following it was still to extremely high so I called FirstChoice & turns out that they said I never placed an order.So I requested again & then this time they said that nothing changed it was right. Wich I know it's not.And i had told them to make a note to AEP to come to my door so i can take them to my meter cause i hate when they try to read it threw the fence.Which they all do. My bill had came out to $300.00 & my previous bill came out to 154.23 So why did it double.Nothings changed my a/c is off its just me & my husband no/kids. we are gone to wrk all day.Now my current bill is 225.00 the current balance is 180.00 & i dont know what the $50.00 is for cause it dont say. So I Will Say This To You...KEEP LOOKING!!

361 Erica from C.c on October 26th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Zero stars - the worst ever
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Absolutely bad company. Customer service is awful. Traps customers by attractive ads, but after short period your bill will include many surcharges in addition to "base rate". Ugly customer representatives.

Jessica from on September 27th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice Power - unprofessional
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First Choice Power is the worst electrical provider EVER. Their customer service is laughable...the most rude, unorganized, and unprofessional people I've ever come across at a company. They hold no responsibility whatsoever and there is no way to get a hold of any management.
DO NOT USE THIS COMPANY -
I would rather go without electricity than have this company.

Derek Presley from Bedford on September 15th, 2009

Thank you Derek for your feedback. We do not want our customers to have a poor experience overall and are working to improve! - Allie

First Choice Power on February 27th, 2019

Mrs
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First choice offers you a saving plan but only follows through for the first two months of service. They then raise their rates. Their customer service representatives are very rude. Neither of them knows what the other one working on. They will charge you a return check fee if their automated service is wrong.I sincerely hate that I switched from TXU of whom I had been a life long customer.

WILLIE HORTON from Fort Worth on September 3rd, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Disgruntled
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Started out as a great provider, but just like Reliant, they have gotten full of themselves. They now think that they can charge outrageous prices,monthly bills jump from $370 to $600 with no rhyme or reason to the madness. Will not use them again.

Burning Up from Magnolia on August 23rd, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Get you in and you want out
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Getting a plan and the service was not complex. After having their service for over 7 years. After IKE they changed after the hurricane!

Unknown from on August 19th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Mr harvey
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First choice disconneted my service over 55.00 that i owed them.i have never had that happen to me.i am on a contract with them, requested a copy of it. 2 weeks later i have not recevied it.i am trying to get out of it.

Harvey Saga from Wichita Falls on August 14th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

Fcp
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High rates.

J from Aubrey on July 18th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice is No Choice
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First choice disconnected my power on accident, despite the fact that I hadn't missed a single payment. And then, even after admitting it was their own error, they refused to turn my power back on without charging a fee to re connect my service!

Lynn from Dallas on May 27th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017

First Choice Power Complaint
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When I switched to First Choice Power, the salesman assured me that I'd be on a Flat Rate program and billing method. This was important to me because I'm out of the country a alot. Well, when I got the bill, sure enough, I was on a Variable plan, and the customer service representative I spoke with told me that they didn't even have a fixed rate plan for sale, even though the sales representative assured me twice.

DON'T GET FIRST CHOICE

John H. from on May 12th, 2009

We are sorry that we did not see your post until now. We appreciate feedback and are always willing to help with any issue that may need resolution. We can be contacted at DEdigitalcare@directenergy.com anytime! -Eden

First Choice Power on October 4th, 2017