First Choice Power Customer Reviews

Electric customer

The process was easy fast and I was not bothered with a lot of unnecessary questions or phone calls from sales reps. am a very satisfied customer.

Awesome Service

I needed a reasonable, inexpensive light company and they were a great help.

Great service

Great electric company

When problems arise, true value seen.

I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

I dislike The Texas electric rate process

Finding a renewal rate in Texas is pure nonsense filled with gimmicks and deceptions. Only thing that matters is the cost of power all of the $$s off between this usage and that is just awful to have to go thru , so many do not and ultimately overpay. First choice was the best rate i could find at that moment without the noise. But cant say it was the lowest because you just run out of time and patience. Good Luck.

Surprising add on fee?

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time. Love to see what they have to say???Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!A daily and hourly usage chart would be nice since was provided by prior providers!!!!

$939 Rug Pull

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

Faithful

I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

Signed Up for First Choice, Ended up with Reliant

I signed up for First Choice in September. I never got a welcome email or any other communication from the company. In October, I got the first month's bill through the mail. There was also a note that said that Reliant will become my provider in November. As long as Reliant honors the electricity rates I got with First Choice, I suppose it's OK. We'll see.

Not honest about offers

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

Electric customer

The process was easy fast and I was not bothered with a lot of unnecessary questions or phone calls from sales reps. am a very satisfied customer.

$939 Rug Pull

This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.

I dislike The Texas electric rate process

Finding a renewal rate in Texas is pure nonsense filled with gimmicks and deceptions. Only thing that matters is the cost of power all of the $$s off between this usage and that is just awful to have to go thru , so many do not and ultimately overpay. First choice was the best rate i could find at that moment without the noise. But cant say it was the lowest because you just run out of time and patience. Good Luck.

Signed Up for First Choice, Ended up with Reliant

I signed up for First Choice in September. I never got a welcome email or any other communication from the company. In October, I got the first month's bill through the mail. There was also a note that said that Reliant will become my provider in November. As long as Reliant honors the electricity rates I got with First Choice, I suppose it's OK. We'll see.

Awesome Service

I needed a reasonable, inexpensive light company and they were a great help.

Not honest about offers

I originally signed up for the You got fixed 18 to start on aug31 but I called back to change the start date to sep 1. The agent said everything would start on September 1 but when I call back on Sept 7 another agent said unfortunately it was not switched but it was canceled. So I asked to be enrolled with the same plan which was the you got fixed 18 and the agent asked could I place you on hold while she reaches out to her supervisor for approval. She comes back and said yes we can enroll you into the fixed 18 plan and read all the disclaimers to me and when I logged into my new account it said I had been enrolled into an entire different plan which was "you got this 36-fixed plan" I was so upset that I was still being lied to by this company. My husband called the company back within an hour and canceled because of the lies and lack of service. I then received a $8.95 bill in the mail which was another slap in the face from this company. I paid the bill and I hope to never cross paths with first choice power again

Not true to there service

They lie about you plan,they tell you your on a fix rate and all of a sudden you not my bill goes up,
5 months its been the same price but now its change they are full of it talking about Ive been getting credits to my account where Ive never seen no credit on my bill Im so done with this company

NO MORE PREPAID

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

NO MORE PREPAID

I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.

Surprising add on fee?

Signed up through Power Wizard and so far so good except for my first bill showing up with a connection fee of $144? Wonder what this is all about?Never had seen this fee by my prior electric providers!!! A shocker to say the least especially since I always paid my bills by direct bank draft and on time. Love to see what they have to say???Just be aware that despite a good contract price these add ons will bump your bill up significantly!!!!!A daily and hourly usage chart would be nice since was provided by prior providers!!!!

First Choice Power

Well, I have only had the opportunity to pay only one month because I have just started working with them. But so far so good, I feel I have saved a lot more money with this company as with my previous provider,but we shall see, got a full month with using my AC all month .to be continued..

DON'T USE THEM

I have a 700 square foot apartment and my bill is $184 00 this month and I have free weekends! I know people that have a 4000 square foot home and their bill is not even $100! Since the snow storm in February my bill has been over $150!! I didn't even have power for 1 week! Month before I was told I don't use enough electricity so I was charged for it and this month I called and I was told I used too much! A bunch of crook's if you ask me!!

Avoid First Choice

First Choice transferred my service back to my previous provider which was a higher rate without notifying me and provided no explanation.

Will never recommend

When I signed up they tricked me into their surge protection program. I told them no multiple times but they wouldn't finish setting up my account until I said yes. I immediately followed their directions for cancelling the surge protection by sending an email which was never responded to. 2 years later I moved and canceled my service having never managing to cancel it. I was charged twice for the surge protection on my final bill, for the current month and for the month after. I moved the first week of May and I was charged for May and June. They are crooked and do not care about their customers. I will never recommend this company

Customer Service is NOT in the U.S.

I called the number listed on the Electricity Facts Label regarding the "special charge from American Electric Power - Texas Central that is not included in the total average price for electric service..........you may contact us at 1-866-469-2464 for more information regarding the price and applicability of the charge." The person was not in the U.S. (yes, I asked), was reading from a script, and had no idea what I was asking. Yet the company is in Houston? Really?? I will be doing business with a United States company!!

DISCONNECTED DURING A WINTER STORM

This crappy company just disconnected my service during a winter storm. I paid my past due amount and got promised that they will resume in 2to 4 hrs, Am spending the night in the cold, This is the most inhumane company ever. Am switching immediately

Incompetent

I've lived at my current address for about 2 years and within that time they allowed someone else to sign up with my address THREE TIMES!!! How can that be allowed when you should clearly be able to see that that address already has service under a different name?? Why not attempt to confirm that address is vacant instead having me pay for my own power AND SOMEONE ELSE'S?? HOW DO YOU MESS THAT UP THREE TIMES?! And customer service never has a reason why they just allow it. I mean getting cable is much harder than just giving them any address and they have y'know SECURITY PROTOCOLS

Scam!!!!

This company charges you late fees 2 days after your bill is due and they also charge you $29.95 4 days later if you havent paid your bill. I paid my bill 4 days after the due date. I call them to find out why did I have disconnect charges and why is my bill so expensive. I asked if we have a grace period after the due date before late charges occur and no one could answer my question. I asked that they mail me the contract because I need in writing how this billing works. This isnt right and as far as the disconnect fee goes, my lights have never been turn off!!! This company is a joke and I will never refer anyone to them!!!!!!!! They are trying to get rich off of people. I dont care if you have no other electricity company to choose from, DO NOT USE FIRST CHOICE POWER!!!! To prove how shady they are, you cant submit your review without giving them stars!!! If I could give negative stars I would

Horrible company, Stay away!

There was an error on the apartment number when I signed up for their service, but I called on Monday, the next business day( since it Saturday after hours) and reported it. I was made to understand that it was fixed and I wouldn't be charged because of the error. Furthermore the email I had received by then said that the order had not been completed. I was surprised to be charged then inspite of having reported the mistake in the order before it was completed. Another issue is that every time I called them to get this issue resolved, their employees were more interested in pressuring me to sign up for a fixed rate plan or some additional features that l never needed. Am glad my plan was not fixed, I switched to another company as fast as I could. Would not recommend this company

Can not access account to pay bill

I have had to reset the password 4 times already and still have no access. They send lots of emails about bill overdue, but I can not access to pay. Call center is not in America and had language barrier issues. Have spent hours on phone and problem persists. Only been with First Choice for 2mths and it has been a bad experience.

"Contract" my ass

Funny how I signed up for a 12-month "contract" and it kept going even after the 12 months were over. Got almost $200 in extra BS cuz I figured 12 months meant it was done after 12 months if I didn't renew!

Beware fruad/Cheaters First choice power

I gave all my details with proper verifications including SSN I got energy and used for 10 days , then all of a sudden 1 fine Saturday morning they have disconnected my power from my apt. I called customer care which was another nightmare the worst customers service ever. After talking to few agents several times finally i got to know the reason that they need my License no. I mean seriously when at times of giving connection they took my SSN at same time why they did not ask for License no. And due to this they discontinued my service and disconnected my energy without any prior emails, mails or any telephonic conversation just gave me surprise on Saturday morning where I was out for biking and my son and my old parents were at home and they informed me abt the situation. It was worst situation for them . I requested customer service that i will do needful once I reach home as my License was at home , till then plz switch on my lights but they hang up on me saying we cannot do until they have license no. I mean seriously this way this company works .
This is really fraud company runned by all goons and cheaters.
I will keeping spreading bad reviews abt this company FIRST CHOICE POWER in all platforms .
I will not recommend this company at all . If you love ur family behind you once you go out then dnt ever trust this company anytime they will disconnect your line .
BEWARE FRAUD CHEATERS COMPANY .

Fraud/Cheater light Company in Texas

I gave all my details with proper verifications including SSN I got energy and used for 10 days , then all of a sudden 1 fine Saturday morning they have disconnected my power from my apt. I called customer care which was another nightmare the worst customers service ever. After talking to few agents several times finally i got to know the reason that they need my License no. I mean seriously when at times of giving connection they took my SSN at same time why they did not ask for License no. And due to this they discontinued my service and disconnected my energy without any prior emails, mails or any telephonic conversation just gave me surprise on Saturday morning where I was out for biking and my son and my old parents were at home and they informed me abt the situation. It was worst situation for them . I requested customer service that i will do needful once I reach home as my License was at home , till then plz switch on my lights but they hang up on me saying we cannot do until they have license no. I mean seriously this way this company works .
This is really fraud company runned by all goons and cheaters.
I will keeping spreading bad reviews abt this company FIRST CHOICE POWER in all platforms .
I will not recommend this company at all . If you love ur family behind you once you go out then dnt ever trust this company anytime they will disconnect your line .
BEWARE FRAUD CHEATERS COMPANY .

Dont get Services with First Choice Power

Custom Services was poor, didn't solve my issue .Do not choose them for your light company service.

If you pay late , prepare to be charged an additional $50 in fees

I paid my bill late, it happens, but I was charged an $18.95 late fee plus a $29.95 collection recovery fee. I was never disconnected and I paid the bill 7 days prior to the date on the disconnection notice. If a person has to pay late, do you really think charging almost $50 in fees will help the situation??? This is just another form of price gouging and a completely predatory practice in a time when money is scarce for alot people.

Terrible!

Horrible company!! They do not properly communicate how their trash billing cycle actually works and will disconnect your services...in the midst of a pandemic where millions of people have lost their jobs! There a lots of hidden fees and the bill you receive isn't exactly what they have in their system. This is a sad excuse of a company and I do not recommend them to anybody. Their call center is located in Central America so how can communication not get mixed up? My service is in Houston, TX and there is no one locally that I can contact. Their supervisor in Central America (Oscar) was of absolutely no use. Heartless, unsympathetic, and very nonchalant. Ive never had a problem with this company until this pandemic started, and this is the time that companies like that should be more understanding and proactive. Im very disappointed.

HARASSMENT

I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.

Horrible

Website doesnt work so I cannot access my account information. I cannot get ahold of anybody to figure out my billing and account information. Don't use this company? I would call it fraud.

Bait and Switch

Used the powertochoose.org web site and selected First Choice as the lowest priced provide. Went online and signed up, was called by a supervisor who said she needed additional information, and when I gave it to her she said all ood, got the plan I signed up for, but rather quietly quoted a higher price (classic bait and switch). When I questioned it, she said since the order was not completed online, I could not get the online price. I am guessing most orders get the supervisor call. Told them to cancel the order.

Complaint

Staff does not explain procedures well. Energy company refuse to extend ur bill 2 days after it is due and you pay them on time all the tine. Don't switch companies to these people because I went from a 124.00 bill to a 455.00 in a month with same people living in house. Rip off mostly. Apply switch holds on account so u want switch companies.

Thiefs

I'm on prepaid electric have been for a week and 20 dollars usually lasts 2 days. Well not today. The money was on the account around lunch and at 7 pm same day I have -$1.90. I will take this to the highest extent. Can't afford the deposit but certainly can't afford someone stealing money from me either.

Terrible website / bill pay online

Website is a complete disaster, bill pay on line does not work, customer service has no clue how to fix it . Have been working with IT dept. The last six hours to try and pay the bill on line, no luck.I think these guys did the software for the 737 max. Time for a new IT team and a new electric provider.

Faithful

I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.

Terrible company

The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works during.the day and is only home at night and weekends (free)! Do not switch to this provider. Customer service is terrible and email correspondence takes up to a week! After reading other posts, there seems to be a pattern with this company! I am reporting them to the BBB. The CEO contacted my email and I responded; still no response. Does anyone know how much it costs to break the contract? There is not a specific amount in the contract, and their service agreement is vague! Thanks! I posted past bills, the October bill had no a/c running for the entire billing period, even on free weekends & still >$150. Also notice 2 sequential months the bill is the same amount $245.10; highly unlikely odds!3

WORST COMPANY BEWARE!!!!!!!!!!!

My family (husband & 4 children) rented a home in Plano and signed up with First Choice Power. We paid EVERY bill on time or early. We moved out and bought a home in Allen & not only did they "lose" our move out request they charged us for the next 2 months after I had called and was promised our account was closed! over $750 in bills they are saying we owe when we didn't even live there..scheduled a move out AND closed the account 2x!!! We have to pay so it doesn't go on our credit but they are horrible, awful people up there! Terrible customer service! NO ONE up there would pay $750 for someone else's power!! We have documented proof from the rental company AND new power company of a scheduled move in with them ...this is wrong! Don't let them steal from your family too!

Worst electrical provider

The rates started off well, with supposed free weekends on Friday 6p -Sunday. This is a gimmick! I have never experienced electricity bills this high! For the past 3 months they have exceeded $300! For a single person, who works during.the day and is only home at night and weekends (free)! Do not switch to this provider. Customer service is terrible and email correspondence takes up to a week! After reading other posts, there seems to be a pattern with this company! I am reporting them to the BBB. The CEO contacted my email and I responded; still no response. Does anyone know how much it costs to break the contract? There is not a specific amount in the contract, and their service agreement is vague! Thanks! I posted past bills, the October bill had no a/c running for the entire billing period, even on free weekends & still >$150. Also notice 2 sequential months the bill is the same amount $245.10; highly unlikely odds! Same review is on google! Make sure you read the google reviews, as they are more current than the ones on this site.

Started Out good and ended badly ...

I had bounce and was super happy with them, they told about their sister co. in order to get the best rate. Switching was super easy and I was feeling great but I had read that the adjustments to your HVAC would be made in order to increase your billing. Sure enough, it's true! I had horrible nights where I would keep my air two degree lower than what it showed but would be sweating all night. I didn't have this issue prior with Bounce or the two companies prior. Weird, it's not happening now with my new company either. Also, my biggest issue, is that I called to make sure my account was closed. My bill was ready and she said she would add the prorated amount, which she did and the final amount (so I thought) came out. I just received another "final" amount. They re-adjusted my second to last bill making more profit. Basically, these people are super shady and you will have a lot of issues, the people will make you feel like you are inconveniencing them when you do have a question and they will make it difficult to get the truth! I will never use Direct Energy, if they don't fix my bill and I will make sure that my Commercial Properties or any of my friends will ever use them. I have numerous amounts of properties, so when budget time comes around we will be switching where them or any sister properties won't be used. I am sick of shady commercial companies; such as, electric, cable and phone take advantage while lying to us!!

First choice power

STOP GO ELSEWHERE FOR ELECTRIC!!!!!!!!!!! Ok where do i being I moved out of my apartment on the 1spet2019 called first choice power to have my lights disconnected. So a few days later recd a txt from previous address showing lights were still activated. Oh yea aslo had new service at the apartment i had moved too with the same company. So i called back was informed previous order for disconnecting light was not completed n needed to put in a new 1 this is a week. So this is a week later in process of that my lights at my new was disconnected. So i called first choice power n there were not even able to bring up my account number they provided me n gave me the old address n acct instead of the new address. So here it us 2weeks later and im still having them same problem. My previous address where the lights should be off are still on and off at my new residence. Also the money that was in my new acct they took abd applied to my old acct. So now i have no lights at my new address because of there mistake. The money that was on tge old acct should have been transferred not. So now i have to add money to my new acct because they did not follow thru on disconnecting my lights at the old resident. This does not make any sense DONOT GO THRU FIRST CHOICE POWER U PAY FOR THERE POOR CUSTOMER SERVICE, NOT UNDERSTANDING ENGLISH AND MISTAKE!!!!!!!!!!!!!!!

Fraudulent advertising

Worst electric provider! Highest rates ever experienced! Started off low, but they make up for it after 6months I to contract! Electric bills have exceeded $300 plus for last 4 months for single person who works 12plus hours per day and only home on weekends( with free weekends) supposedly!!!! Do not sign up with this provider, there are more negative than positive comments on other sites!

Thiefs

I agreed to a 3 month short term contract with FirstChoice in April. Once the 3 months were over, they continued to charge me. I called and asked to remove the bill from my (what should have been non-existant) account and they say I have to call to cancel? What happened to the agreed term? They cancel the service and, at the time, held a $125 bill over my head. Two weeks later, I receive an email that states that the bill went up another $30 after cancellation. Do not do business with these scam artists. Theyll hold you accountable for their own responsibilities. You can find much better power companies.

Scam Artists

This is probably just the name of the game for electric companies, but I was switched from my plan to month to month without warning. My usage has been down since last year but my costs nearly doubled. These guys suck and I do not recommend them.

Not Worth it!

Customer Service is the worst I have ever seen. Don't waste your time with this! You also need to change your website to indicate you do not accept American Express. Right now it says you do accept it. Also you need a new logo or person on the power to go login. Ugliest picture ever for a login!!!!!!!!

Liars and theifs

Everything they promised me from the plan to the "accurate" daily usage texts eventually all was false. I ended up soendong 15 dollars a day with them!!

Difficult to deal with

I accidentally disputed my final bill and the credit card company (Citicards) refunded it. I'm not sure if they checked because it shouldn't have been accepted. Afterward First Choice Power wouldn't accept credit card or checking account payments. What they didn't say was they would only accept cash or debit card which was discovered by process of elimination at a bill pay center.

TERRIBLE!!!!!!!!!!!!!!!!!

If I could give ZERO STARS I would! First lets start by their customer service is horrendous, any time I've called for a complaint which has been a couple of times their agents continously say "let me see what we can do to help you" when in all reality they are NOT trying to help, they advised there isnt anything they can do. They gave me the run around stating to call Oncor who advsied to contact FCP to dispute the charge, then FCP states they are giving me the incorrect information. I've continously have issues when I'm out of town. I will be gone for the weekend and when I come back I get emails stating I've used about 5 dollars when I'm not there! THIS MAKES NO SENSE!!!!!!!! And ever crazier thing is I live in a 1 bedroom apartment. When I am home after work they state that my meter reads 7-8 dollars on average, and that to me is ABSURD! When I previously had them at my last one bedroom apartment I had no issued my meter used to read 4-5 dollars when I got home from work and when I wasnt home the max my meter read was $1.50. DO NOT GET SERVICE THROUGH THEM!!!!!!!! I HATE IT SO MUCH IN THE PROCESS OF CANCELING MY SERVICES. 469-418-3717 IS MY NUMBER IF ONE OF YOU "MANAGERS OR CEO" WHOEVER WANTS TO CALL ME ABOUT IT! MAYBE they will help me but thats a strong maybe.

Been with 1st Choice about 3 years

I first came to this company when moved to this house and needed electricity without huge deposit. So we signed up for prepaid with 1st choice (it was somehow tied to Direct Energy). The process was long but all good. Absolutely loved the rate, got balances daily and the monthly average was just unbeatable. Customer service was excellent although sometimes hard due to language barrier on their part. After a year we were offered a 12 month plan with no deposit so we accepted. Everything went well for about a year, the monthly bill was extremely affordable. When it came time to renew, we were offered a good rate on a month to month plan and so we did that. This is where problems started to appear. My bills literally doubled and even tripled, especially in the summer. I went online to try to find a better rate/plan and ended up signing on to a 12 month plan. It as lowered somewhat but the bills are still much higher every month. I have had a couple of payment plans that they do not update in a timely manner and it has led to saying I broke the agreements even when there were times when I paid installments early and/or completely off. Customer service has gotten terrible and you can call and speak to someone, hang up call back and get someone else and the info you get is completely different. Frustrating! And they can be very borderline rude sometimes and make you feel like you are being unreasonable just by asking a question or are bothering them just by calling. My contract is up in October 2019 and I am starting now to look at other options and will be aggressively shopping for alternatives. I will renew this time only if I find no better option. I am a loyal customer and prefer to stay with a company but when things progressively slide downhill as this experience has, I'm smart enough to know it is time to consider alternatives. Dammit, 1st Choice!!! You were amazing for so long!

Dont Use First Choice Power

It has worst usage and billing calculation system. Avoid to use First choice Power.

My experience

I was very easy to switch over online!

Absolutely awful

First off, they signed me up for the wrong contract. I was looking for a contract for over 1000KWH because I know I go over that. I get locked into a contract that charges me $185 dollars for going over 1000 KWH. I never would have signed up for that contract, and that is not what I agreed to in the first place. I reported them to the state of Texas but nothing could be proven, even though they never emailed me a EFL when I signed up. They couldn't prove they didn't mail me one, even though I know they didn't do that either. The only one I saw was the one on powertochoose that made me click to sign up for their company in the first place, which did not have teir pricing or that ridiculous fee. Any company that has that fee should be shut down. I wasn't able to do anything about it so I just had to stick it out the 6 months, luckily that's all I signed up for. Their website is atrocious, there's barely any real helpful information on it and it doesn't work well. When we moved I tried to do it online and they tried to automatically sign me up for a longer contract, hoping I wouldn't notice I guess. I had to call their customer service to transfer service. Their customer service must be outsourced, they're nice enough and try to help but we always have trouble understanding each other and for my next problem I got a different answer from everyone I spoke to. I went to make last month's payment online and the website put it through twice. I called to get the extra one refunded, was told no problem give us 7-10 days. I waited, I called back. Oh, no we aren't going to send a refund we just do a credit on your account. Ok, that's been there since before I called the first time and the last person said I'd get a refund. Oh, yeah I see that now. Yeah we sent it out yesterday. I gave it 3 business days because I was told by my bank it shouldn't take any longer than that. I called FCP back. Oh, no we never sent a refund, but there was an inquiry put through to see if we could. But no you're not going to get a refund. But maybe. I don't know. Your account has a credit for the refund amount and that's all we can do. The guy went back and forth and couldn't really decide whether I would or not, but at this point I figure I'm not. I give up, the credit is fine but it would've been nice if that had been told to me the first time. It'll cover the next two bills hopefully until my contract is up. Guess what shows up 4 days after my bill was due this month? My refund. So now I have to go pay this month's balance LATE. So I'm sure I'll be calling them back once they put a late fee on my next bill that wasn't my fault. Today I am looking for a new provider so I go to look at my bills again to get information and there's a late fee for last month, which I did not pay late. They got the double payment before the due date. So I called and was told it was credited back to my account. We'll see. This guy had the heaviest accent so far and I'm not sure he understood what I was talking about at all but he definitely kept trying to get me to renew my contract with FCP. Not gonna happen, I've had an issue every month of the 6 months I've been with them. Worst electric company ever. They are untrustworthy and make having an electric provider a hassle.

Avoid if possible this electric company

This is the most disorganized Company i had the displeasure of dealing with, They are overpriced and do not even read the meters. They are all majority Hispanic and do not clearly speak English. The people are rude when confronted about a problem on a bill. They do not honor what supposed to be a CEO of the company on a problem stated it will be correct without further problems by said Company. The people are inadequate in speaking clearly in English . The problem is still not solved and is ongoing.

Liars!

First off if you sign up and you are low income or 60 years or older make sure that you sign up with an agent so that you can be offered to get your deposit waived. I enrolled online and it DID NOT give me the option to sign up for my deposit to be waived until after the payment was made. I was told by two agents that I could get the deposit once my service was active upon enrollment. Once the service was connected I called to get the deposit waived and they said they couldnt waive it because I had already paid which is NOWHERE in writing. Had I signed up with an agent MAYBE they would have offered to waive it. On top of that they told me my service would be connected in 2-4 hours I enrolled at 7 pm my service wasnt connected until the next afternoon. We went all night without lights because they didnt put the order in until 9:50 pm!! I was late for work the next morning due to this inconvenience of not being able to see in the dark! They offered a 50$ credit to my account AFTER they lied about my deposit STILL putting money in their OWN pockets not upholding their word is a big problem! Already starting off on the WRONG foot! I hate liars.....

My experience

Since I have switched to this company I am overwhelmingly pleased with the service and rates that I have. There were no hidden fees and the bills are really low in cost compared to the previous company that I had!

The Best

I have been approached many many times by other vendors to change from first Choice Power. I have been with this company at least 40 years and I have not found any reason yet to change. Reliable, dependable service and customer service is always available. ( a human being)

Great service

Great electric company

Beware of Sneaky Practices and Fees...

Initially the rates seem very good, but beware of sneaky fees! If you happen to be late paying your bill, not only do they charge you a late fee (as I would expect), but they also charge a fee called a 'Collection Recovery Fee' of $29.95. This is triggered when they mail you a letter reminding you that you are late - not disconnected, mind you, but just a few days late. They explain this as covering the costs of printing and mailing you a letter. The law does not allow such a fee to be charged as a late fee, but since they don't technically call it a late fee, they are skirting the rules and sneaking it in there. As soon as my contract is up, I am outta here. With these kinds of shady charges factored in, the rates are not as reasonable as they seem. Beware...

Worst order experience

Have to make two order numbers because they messed up. Second order went through but with incorrect information. To correct the information, you still need to send them fax which I find very primitive.
Also, some miscellaneous fees starting to come out. Really made a big mistake on choosing this one.
Can't wait for my contract to finish

When problems arise, true value seen.

I was dropped by Breeze energy leaving Texas market and I was switched to provider of last resort (POLR) that I didn't want in less than 12 hours after first notification. UNHAPPY! Decided on First Choice and chose at Power-To-Choose. First billing messed up by TNMP but First choice corrected it promptly. The real test of good customer support is when things go wrong. I was happy with First Choice response and ability to reach and talk to their customer support. Bill corrected, happy again.

The tech person

He was very patient with us. The wifi went out it had to be reset . We're seniors so we aren't very tech up to date. He understood that and didn't try to rush us. I wish everyone could be like him. AWESOME!!!!!!!!

So far they have billed me as expected. Nothing hidden.

I selected a plan that best suits our needs. Now let's see if they have a similar plan for returning customers. Too many providers bait you and jack the rates up when you try to sign up again. Time will tell. Very
pleased so far.

Customer service representative Rude

She didn't allow me to speak, interrupt me multiple times. Ruth didn't have no listening skills. She force me to be place on hold after I told her PUC need to get involved on the calls. Great plans Terrible customer serviceAgent name: Ruth 19406

Terrible Service and ridiculous pricing

No notice for ending contract, and extremely high rates set in immediately.

Best Electric Service In Texas

First Choice is the best choice Ive made. There reasonable and affordable. They help you out when your in a crunch. I love FCP!!! Wouldnt change unless I didnt have the choice for First Choice.

Awful

I have NEVER spoken to anyone through this company except when I set it up. After that any time I would call it would tell me to wait for another avaliable rep, and then it would hang up. My rates have been going up consistently without my knowing. But the icing on the cake was them turning OFF my electricity 3 hours after I had made a payment and then still not ever speaking to a service rep because no one picked up. Definitely should have done more research.

Awesome

Great service!!!!

Best prices

Best prices around and set up was a breeze!

First Choice Power

It would be nice to have daily usage reports like others provide.

Hate this company!!

For all the light companies this one is the worst very unprofessional and tricky, they disconnect my light for 5 days in one of my Apartments, they made a mistake and they were blaming me, I got in to a agreement of Pay and they disconnect the light and put a lock on my light meter and they told me they were going to connect my light in within a hour letting me without light for 5 days, they treat me unprofessionally even thou I was paying my bills on Time ,guys dont get this company and Share the First Choice Power is not the best Choice, you know what I mean when you have food in your fridge that cost you more than $400 and this type of companies let you down. And they just did this to one of my friends and let in her without light for 4 days she has kids and you know with this heatwaves how is to live without A/C they dont deserve to be on the market pleas Share guys.

Still no refund

I was happy with service and price until I switched to a postpaid account. I have received two billing statements on my current account with no refund or resolution of my prepaid account. I was and still am happy with my plan. I am dissatisfied with the customer service all around.

Perfect so far!

Really low electric bill so far. Customer service seems exceptional, and I really like the detail on usage.

Best power company experience ever.

Great transparent pricing, easy connection process, easy payment process, and weekly usage reports are excellent for budgeting. I wish I would have found First Choice Power years ago.

No title

New customer . . . no problems yet.

Great Rates, Excellent Communication

We were doing our annual search for electricity service providers, after having been with Gexa and then Reliant, we were surprised to see the communication and customer service exceed our expectations. The weekly usage emails are great, because it means there are no surprises and we can better keep tabs and manage usage for the month.

HORRIBLE CUSTOMER SERVICE AND OVERALL EXPERIENCE!!!!

I called to get a quote on April 6th, paid my deposit on April 9th and set up to begin service on April 12th. I have been in my house since April 12th, woke up to no electricity (April 17th). No warning that it was going to be disconnected or that I need to do anything other than pay the deposit which was done days ago when I verbally agreed to the contract. I called them and they told me their is a switch-hold on my account because the previous tenant didn't pay their bill at this house and that I need to fill out a form and attach a copy of my lease. I did right away and hours later still no service. I call them back and they say their back office is working on it. I now have to reschedule my appointment with Spectrum because I still have no electricity for them to connect anything. I work from home and I have to have a landline phone and internet to do so which has put me out of work for 2 days now. I call Oncor and they informed me that there is no switch-hold placed on my address. Oncor tells me to 3-way First Power Choice (who should be your LAST POWER CHOICE) and they will confirm that my address does not have a switch-hold. Oncor explains to the representive what he needs to do next which he should know because it's his job. They tell him to send over a document allowing Oncor to restore my service. They said they did it and hang up on me after I already told him I do not want to be disconnected until Oncor receives the email. I'm now on the phone with Oncor for 52 minutes waiting for this email and they tell me they will call me once they receive the email. Oncor calls back me around 7pm (which is an hour and a half later after getting off the phone with them) and tells me they just received the email but First Power Choice put the service date to start on April 18th so they won't be able to turn my electricity on until then but what I can do is call them back and tell them to manually change the date and resubmit it. Sounds pretty easy right? When I call back I'm on the phone with a "supervisor" for an hour. She's telling me she can't do that. By now I have spoken to every single "supervisor" on the floor, if that's what you want to call them. She says they have a process they have to follow. Of course but how about we follow the process of not cutting my service off at all when you had no right to?! I'm pretty sure if Oncor is telling you how to get this done, they probably know it can be done. Especially considering they are the only ones that know what they're doing at this point. We go round and round. She tells me her shift has ended and hangs up on me but calls me back and says we were disconnected and that all of a sudden my service has been restored AFTER I tell her I can't go home because I have kids. I then inform her that while I know they're recording our calls, so am I. Every single bit of inconsistent lies they have told me all day long is recorded. Not once did any representative or "supervisor" apologize to me for this until I told her I have every phone call recorded. Now she attempts to do her best at an apology and offers me a $20 credit on my account!!!! I just spent over $300 on groceries that are all ruined now and I am missing 2 days of work!!!! What is a $20 credit on my account going to do for me?!?! She also informs me that the paperwork that Oncor needed wasn't submitted from their office until after 6pm and in which now anything that needs to be fixed they can not do. Even though they told me it was submitted a couple of hours ago and not to mention the fact that she JUST told me she received info that my service was restored. I didn't trust her that my service was on and I am 30 minutes away from home, staying with my parents so my kids can have electricity. My husband left work to go to our house to check it and it was still off. I called back immediately and they're closed. It is now almost 4am on April 18th and I still have no service.

Once your promotional plan expires YOU WILL PAY

I'm new to Dallas so I started a 3 month contract (promotional fixed bill amount rate) first before jumping head first for a 12 month - not knowing how things worked. That was my mistake as the 12 month version was available.After receiving a notice to renew, I expected to continue the same for 12 months but FCP offered me plans that doubled my bill.When I called customer service I was told my plan was no longer available.But then I called back acting as a new customer I was able to select the same promotional rate... at least until I told the (very helpful) sales person that I was already a customer.I was then redirected to customer service to be told again that my promotional plan was no longer available.So I have to now accept a higher bill CONTRACT. Don't renew and pay A EVEN HIGHER RATE for month to month. Or switch to another company.All was asking was to continue my current rate for 12 months.Very unsatisfied with the experience. I would have understood if after 12 months there was no longer a promo rate available to me. But 3 months? Really?

They will get you

Went along fine for a year, but then on the coldest months they jacked the rate to 14.2 Cents/kwhr.

Satisfied for over a decade.

I have been a FCP customer for over a decade. They have been a leader in competitive rates in my area without complex and convoluted programs with hoops to jump through. Always straight forward and always delivers on promises. FCP's customer is truly second to none. Their online tools, rates and specials make it east to manage my electric bill.

AMAZING COMPANY

I have used them since I had my first apartment over 3 years ago.
The only problem I ever experienced was the transfer of service which was corrected and explained immediately.
I LOVE them and could never ask for a better company!

Not pleased

I've been a customer for 5 months to me first choice is highway robbery I started as a rate of 2.70 to 3.00 during the week and doing nothing different on free weekends and being charged 1.50 last month my charges went to 6.00 a day to b disconnected and after paying it took 32 hours to reconnect services the customer care worked were very disrespectful

Worst service ever

I went from paying an avg of $15 a week to almost $100 a week , they change my kwh from 5 to almost 10kwh without notice. I had a free Saturday plan and on the non billable Saturday it shows I use 43kw. The following days when I'm on billing hours it instantly jumps to 85kw a day and charges me an avg of $14 a day. It appears they're compensating for my "free" day by doubling my rate the following days. When called they act as if nothing's changed and there's no problem and ask me things like have you recently added any appliances to your home. When I say nothing has changed about my power usage I mean nothing. I even have one less tv and get charged more. It just seems they're doing anything they can to get as much money as they can......

Great service

It was a great pleasure working with them

FAKE CHARGES

I am a customer on the prepaid plan. Perfect if you are NEVER home and take the time to unplug EVERYTHING EVERYDAY...AND STILL BE CHARGED $10 A DAY...SOMEHOW THOUGH I USE $1.35 A DAY TO 2.63...MY CHARGES HAVE BEEN S6, 7, 10 A DAY. I REPORTED IT. THEY STOPPED FOR JUST A FEW DAYS AND THEN SNUCK IT BACK IN!!! I WAS SUPPOSEDLY USING 2X DURING DAYS NOT HERE WITH EVERYTHING OFF AND UNPLUGGED THAN I USE ON FREE WEEKENDS WHEN I AM ACTUALLY HERE USING ELECTRIC. WITH TXU I HAD ABOUT 5X MORE USEAGE AND MY BILL WAS ALWAYS LOW...I NEVER UNPLUGGED ANYTHING...I DIDN'T TRY TO BE CAREFUL BUT SOMEHOW MY BILL RATE HAS GONE FROM WHAT WOULD BE $100 A MONTH WORST CASE TO A PACE OF $300 FOR A TINY HOME WHERE 90% OF THE TIME EVERYTHING IS UNPLUGGED...VERY UNETHICAL TO SNEAK CHARGES IN...AND IT CAUSES SO MUCH MORE STRESS IN MY LIFE THAN I HAVE EVERRR HAD OVER ELECTRIC...IF THEY WERE HONEST ABOUT USEAGE IT'D BE THE MOST AWESOME SERVICE EVER...BUT SO FAR THEY'RE LYING THIEVES...GETTING PIST...AND WILL BE REPORTING IT...

Great company....

Sign up quick & easy
Total satisfaction

Home renter

The experience was good from the start of ordering the service. They answered and explained all questions that I had for them. They were also able to get me connected with minimal money down. And that was a GREAT help for me, being I just moved to the area and funds were very limited. Thank you very much.

Highly recommend , great service no issues

I started with a prepaid plan which worked great because we were moving often and after a year they offered a great post paid plan and since I have had discounts and offers to lower my bill

The best

The best public utility company I have ever used

This company doesn't deserve a 1