First Choice Power Customer Reviews
We've been collecting customer reviews for First Choice Power so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review
Get you in and you want out
Getting a plan and the service was not complex. After having their service for over 7 years. After IKE they changed after the hurricane!
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5 Star Reviews
has 26 five star eviews.
NO MORE PREPAID
I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.
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NO MORE PREPAID
I would like to thank Texas Electricity Ratings.com for helping me with getting a monthly electric bill with no deposit down.. They truly made switching from my prepaid. Electric company effortless, Thanks , Victor V.
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My experience
I was very easy to switch over online!
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Great Rates, Excellent Communication
We were doing our annual search for electricity service providers, after having been with Gexa and then Reliant, we were surprised to see the communication and customer service exceed our expectations. The weekly usage emails are great, because it means there are no surprises and we can better keep tabs and manage usage for the month.
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Satisfied for over a decade.
I have been a FCP customer for over a decade. They have been a leader in competitive rates in my area without complex and convoluted programs with hoops to jump through. Always straight forward and always delivers on promises. FCP's customer is truly second to none. Their online tools, rates and specials make it east to manage my electric bill.
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4 Star Reviews
has 2 four star eviews.
Mrs
I like first choice I am on the pay as you go bbq plan the daily price is a little high but Im trying to become eligible for month to month
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First Choice Power
It would be nice to have daily usage reports like others provide.
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3 Star Reviews
has 2 three star eviews.
Changed since sold To Direct Energy
I have been with First choice power for 10 years. I have never had any problems with them until recently when I was having a guard light activated. I couldn't really get a straight answer on the cost. At that time the girl was more interested in getting me to renew my contract four months early at a higher rate. Customer service had no idea the cost to activate it. They had me call Oncor and Oncor sent me back to my provider. After being on hold for quite awhile I was finally sent to the commercial department and was giving the cost. An appointment was set up for January 17th for the light to be activated. They came out, cut a huge limb off my tree and left ruts in my yard from the truck. The light never came on. I got a call from them on the 18th stating there was a billing mix up and it would cost a little more. At that time I asked when it would be activated. I was told they should turn it on right away. Still not on. I called again in the 19th and was told 7 to 10 days for activation but I was still getting charged like it was turned on the 17th. I know it's not using electric because it is not activated, but I should not have to pay all the fees until the light is active and has electric running to it.
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HARASSMENT
I am ill, following cancer treatments and while I like the company and pay my bill regularly without fail. I feel I am being harassed and loosing sleep. Beginning Wednesday 8/26/2020 I have received the exact same TEXT over 23+ times. I appreciate them providing guidance on preparing for storms, however I don't understand why I have to receive that information that many times. Then to call in and get asked questions they don't even ask when you have real problems of unconcern just to get the text that ran all night at 3am, 4:25am, etc to Stop is rediculous. Then to continue getting them after calling in and their closed for the day, means I have to vibrate my phone to get rest, when I have elderly parents who could have an emergency is wrong. HELP me please.
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2 Star Reviews
has 5 two star eviews.
$939 Rug Pull
This company convinced me to try out their average billing plan. 7 months in they decide to sell my account to Reliant and then charged me the entire balance of $939 all at once. They said they sent letters but could not call or email anyone to notify them of this change.
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Faithful
I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around.
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1 Star Reviews
has 56 one star eviews.
Customer Service is NOT in the U.S.
I called the number listed on the Electricity Facts Label regarding the "special charge from American Electric Power - Texas Central that is not included in the total average price for electric service..........you may contact us at 1-866-469-2464 for more information regarding the price and applicability of the charge." The person was not in the U.S. (yes, I asked), was reading from a script, and had no idea what I was asking. Yet the company is in Houston? Really?? I will be doing business with a United States company!!
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Scam!!!!
This company charges you late fees 2 days after your bill is due and they also charge you $29.95 4 days later if you havent paid your bill. I paid my bill 4 days after the due date. I call them to find out why did I have disconnect charges and why is my bill so expensive. I asked if we have a grace period after the due date before late charges occur and no one could answer my question. I asked that they mail me the contract because I need in writing how this billing works. This isnt right and as far as the disconnect fee goes, my lights have never been turn off!!! This company is a joke and I will never refer anyone to them!!!!!!!! They are trying to get rich off of people. I dont care if you have no other electricity company to choose from, DO NOT USE FIRST CHOICE POWER!!!! To prove how shady they are, you cant submit your review without giving them stars!!! If I could give negative stars I would
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