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The best review categories for Gateway Energy Services are , with an average of 0.0 stars, and , with an average of 0.0 stars.

Recent Good Review from J. Provost

Lowest price in Oncor!

Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— J. Provost from Dallas on May 29th, 2009

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lowest price in Oncor!

Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— J. Provost from Dallas on May 29th, 2009

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Misleading promo

I signed up for a plan with a variable rate. I received my first bill which covered a partial billing cycle (20 days) and all was well. Where things went wrong was my expectation to receive a full 30 day billing cycle at the low introductory rate. Needless to say, the rate went up by about 20% on the next billing cycle, and when I called to explain that I expected the introductory rate for a complete 30 day billing cycle, the rep could not grasp this simple concept and repeatedly offered to switch me to a fixed rate plan. Unless consumers are completely insipid, I find it hard to beleive that this was the first time this rep has taken a complaint call about this issue. I'm glad I only signed up for month by month, because I cannot stand slick b.s. sales tactics. Once I am gone I will never come back. Their loss.