Gateway Energy Services Customer Reviews

We've been collecting customer reviews for Gateway Energy Services so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Gateway Energy Services Ratings page.

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Gateway Energy Services's Customer Reviews Summary

Gateway Energy Services Scores and Ratings:

Texas Electricity Ratings Overall Score for Gateway Energy Services

1.3 / 5

Gateway Energy Services Reviews

2 Reviews for Gateway Energy Services

2

total reviews

Compare to Gateway Energy Services Electricity Rates

Recent Good Review from J. Provost

Overall Rating
Lowest price in Oncor!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Found them through Power to Choose's web site. I sorted by price and they were the lowest price and had a $50 visa card. No brainer!

J. Provost from Dallas on May 29th, 2009
Overall Rating
Misleading promo
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I signed up for a plan with a variable rate. I received my first bill which covered a partial billing cycle (20 days) and all was well. Where things went wrong was my expectation to receive a full 30 day billing cycle at the low introductory rate. Needless to say, the rate went up by about 20% on the next billing cycle, and when I called to explain that I expected the introductory rate for a complete 30 day billing cycle, the rep could not grasp this simple concept and repeatedly offered to switch me to a fixed rate plan. Unless consumers are completely insipid, I find it hard to beleive that this was the first time this rep has taken a complaint call about this issue. I'm glad I only signed up for month by month, because I cannot stand slick b.s. sales tactics. Once I am gone I will never come back. Their loss.

D West from on July 13th, 2011