Champion Energy Services Customer Reviews

I am very satisfied with the service I receive. I especially appreciate the weekly energy use email.

Original a bit irritated. They wanted a review after 3 days. I wrote a review. Since then, I have been very pleased. Set up auto pmts, easy. Great price. Weekly usage email with bill projection. This makes it easy to adjust usage. So far, it's great. No surprises.

I contacted Champion Energy for new services, and not really knowing what to expect. I had so many options to choose from. The customer service agent Deirdre P., provided me with thorough and detailed information about the services. She was patient-even though I had 50 questions. Her tone never seemed agitated or frustrated! Her exceptional customer service and knowledge of the companies policies and procedures is one of the main reasons that helped me to decide to receive services. Keep being compassionate and kind to your customers Deirdre and you will be truly blessed. I have not received a bill to honestly answer how that process would be, but because I believe in the information Deirdre provided I will rate that area with a 5 star. Thank you again for your time!!

Easiest way to switch from one elctric co to another. Customer service was really great.

Champion Energy Services has been really great for me so far!! Customer service and price is a lot better than my previous electric provider for my apartment as well as a lot cheaper surprisingly. They have pretty good plans. I would highly recommend. Did not regret making the switch. Use my referal code for $50 off! EDINH001Or use the link:

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Champion.Energy/referral?refer=EDINH001

I have used Champion Energy for 6 years, I changed electric provider for a year because my landlord provided electricity in my apartment. But now I moved again and went back to Champion Energy and signed up for 2 years Free weekend because for that year of not using Champion, my electricity bill is really high, though the kwh usage is almost the same. What I love about Champion is the transparent electric bill, no hidden charges, no minimum usage, you get a usage history weekly so you have an idea how much you used and budget your electric bill. I am so happy I am back with Champion, hope you choose Champion too! Please use referral code STOLEN001 to get credit. Thank you!

Today I contacted the most helpful

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Representative Mark H.

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Mark H was the first person who actually helped me understand what the breakdown was going to be financially. I had called two other companies and no one gave the details simply as Mark H.

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If I owned a company ( as I have in the past ) , I would hire him away from

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Champion !!!

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Thank You Mark H ! You made my day

Ive used Champion Energy for a little while now. Great Service, and has always been low/reasonably priced. Have no complaints with them at all. I am really grateful to have them because my last energy company would have sporadic pricing on the bills... with some hidden fees and stuff. Luckily, I can honestly say that Champion Energy has done none of that! Honestly, you cant go wrong with this company.

It was easy to research and see how Champion had the best price per kilowatt hour. I created an Excel spreadsheet and entered the previous years worth of usage with my old company and then another as if I had been with Champion. Once I saw how much more savings I would receive, I did the same data analyst for my daughter. I convinced my daughter to sign up with them even before I was eligible to change companies! By the time I was able to sign up, (2 months after her) I ended up paying a penny more per KWh, but I still save! Were both very happy.

I havent had any issues and customer service is great!

I want to express my appreciation for the help I received from Marie the last representative that was finally able to take care of my issue regarding my account. It would take writing a book to explain the hoops I had to go through before Marie was able to take care of it.

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It all started when I did not pay attention to the fine print when I signed with another provider and found out that I would have been in deep trouble fulfilling their contract, as I'm retired and with limited funds, and the cost would have put me in a bad position 9 months out of the year.

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Marie was able to clear all the issues and I'm back with Champion for another 2 years.

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Thnak you Marie. Great Job!

Mark H. was great help, he is a people's person, very respectful and kind. It is always a pleasure to engage with people that know how to talk to folks. Mark H. you are the best " Keep up the good job" excellent communicator.

My name is BRANDON Hunter I spoke Paul. The absolute best customer experience ever. Swear to God please give extra consideration to Paul he should be a trainer.

This company offered the lowest rates so far. And I researched it pretty well. I am happy so far.

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Continuous great service even after the major freeze back in February of 2021. Communicated everything that was happening and biggest thing is i did not receive a ridiculous bill. New customer portal is a lot better as well!

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Smooth transition and good prices.

EASY TO APPLY, GREAT PRICES, GREAT AND EASY CUSTOMER SERVICE AND THEY EVEN GIVE $50 IF YOU SIGN UP AND USE MY REFERRAL ID WGarciaRodrigu87309

I don't doubt this is a OK company. I simply cannot believe that I cannot set my payment with the arrival of my Social Security Pension....in this case, 4 days difference! What an enormous problem this creates for us, and I've never come across this public relations insult before. They should be decent enough to post a WARNING before causing this ongoing financial nightmare to us. I have no idea what to do!

Very confusing process of trying to choose from multiple providers

We've been with Champion Energy for just over a year now. They have great customer service, I think every REP should provide online live chat functionality. When we went to renew the price was hirer than most Texas REP's, and I think they will be busted bigtime for using BillMatrix to process online card transactions as BillMatrix charges $3.95 for using your card which is a violation of Texas law. I reported this violation multiple times to the CSR's but Champion shows no interest in forcing its provider to comply with the law. Though it couldn't be that hard for Champion to operate its own billing system.

All the power companies are gouging customers with the latest rate plans. They push the 24 month plans locking in customers. Gas prices will decrease next which should generate lower priced plans, but changing to a lower costed plan prior to the end of the contract will cost $250.00. There is no prorating.

Switched providers again due to price. someone scrwed up order resulting in an extra $144.00 delivery charge. It took four calls before a supervisor was able to adjust the overcharge. However they did not adjust the applicable taxes. Two more calls, not finished yet. People who answer the phone can't do anything. Supervisors are apparently not onsite with the telephone reps so everything gets done or not by internal emails.

Unable to contact Chanpion to renew my contract. Would not answer the phone for two days. When finaly renewed original contract was voided and new account established resulting in $150 delivery charge by Centerpoint Energy. HAVE BEEN ADVISED IT WILL TAKE 45 DAYS TO CORRECT

For the past 2 months my electric bill has jumped over from 60 dollars or to 100 more.and its only 2 in my household i chose this company bc of the lower rates.if this continues ill search for something in my price budget im extreemly upset about the price jumping were not doing anything different for this jump in my price.

Champion hires other companies to go door-to-door, selling their services. The person who signed us up told my mom that she should be getting a discount of up to 40% because she is over 70 and that she could get the discount after her first full bill if she signed a 36 month contract. The only discount that Champion offers is a 10% and that is only on a 24 month contract. They took the person's information, but as he does not work directly for them, I doubt that there is anything they can really do. Personally, I felt that they could have offered her the 10% discount at least for the 24 months, but her contract is too long. On top of all of that, her bill was actually $70 higher than with her original company. We're stuck for 35 more months, and then we are out of here. Champion made no effort to make things right, and they should and could have done better.

Ive never paid this much for electricity in life.

I was on the phone for about a hour or so trying to get them to honor a bill that THEY sent me. The lady kept putting we on hold then came back saying the same thing. They charge you whatever they want to and there is nothing you can do because if you don't pay it your lights are off. This company is VERY shady and crooks. I hate I renewed with them in August. But the deceit didn't began until December. This is really sad that they treat customers this way. I am going to pay because I don't have a choice. But I will be watching my bill very closely going forward. Until its time to renew then Im gone. Also I will be contacting The Public Utility Commission.

How long does it take to get electricity turned back on when you have an infant in the home and the weather is about to drop to freezing tonight? I talked to several different people who told me that since I have a smart meter it would take 2 to 4 hours to get it back on. I mean do I need to send a picture of our 5 week old or isnt there some kind of emergency protocol for situations like this. Im beside myself that you dont care about your customers more than this. Ive never had my electricity turned off. Due to me loosing 3 family members I forgot to pay my bill. I immediately paid as soon as I realized what happened. Can you not text message your customer in this situation before the electricity is turned off? Im so upset with Champion right now. I know you can follow through with Oncor also. Why wouldnt you under this situation. Never again! I wouldnt recommend anyone deal with this company who only cares about money and not also the well being of their good customers

I have spent 2 months now trying to be refunded for a $7,000 overpayment due to a decimal point fat fingering. I realized my error immediately, called their support team, and have been been lied to over and over with regard to the plan to fix it. I've spoken with over 10 reps and they have a different story every time including it being a bank issue (it wasn't, as I did pay that amount since the system didn't block that drastic of an overpayment), I was told 3 times now that my check was being overnighted and it has never showed up. No one can ever give me a tracking number. I'm told it can only be done via hard check vs. an electronic payment. The one rep who did email me has fake phone numbers in her email signature. I've never dealt with worse customer service, and that's including Spirit Airlines, the IRS, and the DMV...and we all know how terrible they are.

Was a customer for years. Long hold times, and policies that penalize the customer, makes renewals a mental beating. they make it easier to leave them as a customer than to fix your problems. I happily paid the $250 early cancellation fee to get away from them, and I am cheap.

I have been trying to update my credit card information for Auto Pay for two weeks now. I finally got to a live person after having been disconnected while on hold several times and they transferred me to an automated system where I was on hold for 10 minutes with no service. Your customer service is a "black hole" which is causing me to consider moving my electric service.

They have serious problems with their billing system and have not fixed it. They are wrongly charging me additional $30. for their mistake and won't remove the charge from my bill. I can't even get a payment to go through now. Problems are worse than before. They are not taking this seriously and are ignoring my repeated attempts to resolve it.

I was with Champion's Energy for the last 6 years. Since last month, I started receiving emails regarding the contract renewal. I checked on their website where they have different rates for a new customer and the ones who are due for renewal. I was shocked to see higher renewal rates.

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I recently switched to a different energy provider who offered a better price. My monthly bills are in the 60-90$ range. My contract was set to expire in the third week of June. For only 20-25 days, they charged me a $250 cancellation fee and send me the huge bill.

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I called the representative who was not helpful at all. I explained to her that I was with Champion's energy for 6 years and it's not like I am breaking the contract in 6-10 months. For only 20-25days I am being charged 3 times more amount than I pay monthly.

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The representative was not helpful. She kept telling me you signed the contract and you will have to pay this amount. I asked her if she can transfer me to someone who can help me with this issue and she said she cannot transfer my call and she cannot make any changes to my bill. This was the most awful experience in the last 6 years. In the end, she told me will escalate my request and someone will contact me within 24 hours.

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At one point, I was happy with them however after speaking with a representative I realized that I was wrong. I will not recommend them to any friend or family member.

Since Covid the website doesn't work, phone service is non-existant, and don't even get me started on the lack of customer service which is a total joke because there isn't any.

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This company needs to get there employees off unemployment and get there as___ back to work, period.

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I am canceling service as soon as my contract is up.

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Use another service unless you want to get mad every time you want to pay your bill or talk to anyone.

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HORRIBLE!

Too expensive