Champion Energy Services Customer Reviews
We've been collecting customer reviews for Champion Energy Services so you can get the inside scoop on what it's like to be a customer.
You can order Champion Energy Services Energy Plans online.
Ratings by Star
Champion Energy Services Customer Ratings:
Average of Champion Energy Services Customer Reviews submitted through Texas Electricity Ratings.
Champion Energy Services Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Champion Energy Services | 3.9/5 | 539 |
Champion Energy Services Reviews:
539 total reviews for Champion Energy Services.
| Star Rating | Ratings and Link |
|---|---|
| 267 5 star reviews | |
| 144 4 star reviews | |
| 28 3 star reviews | |
| 37 2 star reviews | |
| 63 1 star reviews |
Champion Energy Services Top Rated Plans
Champion Energy Services Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| Champ Saver-12 | 12/months | 16.4¢/kWh |
| Champ Saver-24 | 24/months | 16.6¢/kWh |
| Free Weekends-24 | 24/months | 16.8¢/kWh |
Dallas Champion Energy Services Plans
| Plan | Term | Rate |
|---|---|---|
| Champ Saver-24 | 24/months | 15.3¢/kWh |
| Champ Saver-12 | 12/months | 15.4¢/kWh |
| Free Weekends-24 | 24/months | 15.4¢/kWh |
Featured Review
Great Experience with Champion
I've been with Champion about 4 years now and I've never had any issues with them. Initially, I was with Reliant and prices got too high so I started looking and found Champion Energy. They had much more competative rates and their service has been great. I love all the plan options from free weekends to free nights.
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Champion Energy Services Reviews
5 Star Reviews
Champion Energy Services has 267 five star eviews.
Champion energy is the best
Champion Energy Services has been really great for me so far!! Customer service and price is a lot better than my previous electric provider for my apartment as well as a lot cheaper surprisingly. They have pretty good plans. I would highly recommend. Did not regret making the switch. Use my referal code for $50 off! EDINH001Or use the link:Champion.Energy/referral?refer=EDINH001
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Champion in Energy
I have used Champion Energy for 6 years, I changed electric provider for a year because my landlord provided electricity in my apartment. But now I moved again and went back to Champion Energy and signed up for 2 years Free weekend because for that year of not using Champion, my electricity bill is really high, though the kwh usage is almost the same. What I love about Champion is the transparent electric bill, no hidden charges, no minimum usage, you get a usage history weekly so you have an idea how much you used and budget your electric bill. I am so happy I am back with Champion, hope you choose Champion too! Please use referral code STOLEN001 to get credit. Thank you!
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BEST ELECTRICITY SERVICE
Ive used Champion Energy for a little while now. Great Service, and has always been low/reasonably priced. Have no complaints with them at all. I am really grateful to have them because my last energy company would have sporadic pricing on the bills... with some hidden fees and stuff. Luckily, I can honestly say that Champion Energy has done none of that! Honestly, you cant go wrong with this company.
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Great Pricing and Services!
This will be my 3rd year with Champion Energy and it has been nothing but a breeze to work with them. Love the service, pricing and types of plans that they provide. I needed to transfer the service a little earlier than anticipated and when I renewed as well I got a even better price with the free nights. Only thing is they make you create a new account, which I would rather have all past information in one account Feel free to use my referral ID for a $50 credit! RJueJr73417
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Best company
We've been in Champion energy for almost 5 years.No problem at all.
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Great service and easy set up!
I have had Champion Energy since the beginning of the year and was referred by another friend who has been with Champion for over 5 years! Passing along and hoping to help out someone!
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Awesome!
Weve had champion energy close to 3 months now and we love it! I love that you can log in at any time and see how much your bill is so far.
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Champion Energy Can't be beat
I have been with Champion Energy for about 10 years now. Before I would switch every year or two to get the best rate or better customer service. Since I have been with Champion they have provided both and I have kept renewing with them each year. They do what they say. There is NO small print and nothing hidden you can't go wrong with them. You will not regret choosing them as your energy provider.
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Savings on savings
Have had no surprise fees and being with champion has honestly been a breeze. Renewal was easy and they level threw in $50 rebates for energy efficient lightbulbs as well as an Alexa.
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Great Experience with Champion
I've been with Champion about 4 years now and I've never had any issues with them. Initially, I was with Reliant and prices got too high so I started looking and found Champion Energy. They had much more competative rates and their service has been great. I love all the plan options from free weekends to free nights.
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Excellent service
I am a user of Champion energy turning 5 years this May, no complain or bad experience for almost 5 years. I chose Champion Energy for so many reasons. -Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all. -Billing- you have an option to receive a hard copy or go paperless. -Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. -No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required! I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
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Very happy customer!
Champion Energy has upfront pricing and no hidden fees, which means no surprises on your bill. I love this energy company! My bills have been reasonable since I signed up six months ago. If you are on the fence about which energy company to go with - do not hesitate to choose Champion Energy. Use this referral code for a $50 bill credit when you sign up: WMoler66229
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New to Texas
Upon purchasing our new home in Houston we found it quite challenging to select an energy provider. Everyone has their own opinion on who to choose so we decided to do our research online instead. We found that Champion Energy not only had good ratings but excellent plans and pricing as well. We pulled the trigger and couldn't be happier. Online signup was a breeze and the account setup was painless. We used the chat function on the site and customer service responded quickly while being very courteous and helpful. Our electricity was ready to go on day one. We snagged a referral code while signing up and we even get $50 off our next bill which is just the cherry on top. Try them out, you'll be happy you did.
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Great Customer Service
Today I called Champion Energy and to my surprise I was immediately connected to a live person who spoke English as their first language. I did not have to go through numerous pre-selected options, none of which ever address my concerns. I did not have to repeat my request numerous times because the representative had poor comprehension of the English language. It was so refreshing to have my questions answered in a matter of minutes.
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Excellent customer service & referral program!!!
February, 2020 -- This is the 2nd year I renew my contract with Champion Energy. I have had a great experience cost-wise, I feel that I always pay a fair & low amount, and I also love their customer service. I was overseas for one month and the company had no issues putting my account on hold during that time. Then I moved to another apartment and they also made it very easy to simply transfer my services without having to delete/create any new accounts. I live in a small 1 bedroom apartment and have never paid more than $20 per month, even though I use my appliances, washer, dryer & dishwasher pretty often. Their best benefit is the opportunity to save $50 when your friends/family use your referral code. I know that banks and other companies also use referral codes, but it's usually something small ($10-$15) and you can only use your referral once. With Champion Energy, I have not paid for my electricity services in the last 2 months (and will probably not pay anything for this month) because I had a friend and a cousin use my referral code. I immediately received a $100 account credit!!! I don't like to put my name out there and review products or services, but I am truly satisfied with this company and I am so happily surprised with the amount of $$ I'm saving with their referral code that I hope they see how effective it is and don't stop using it. As long as they have it, I will be a loyal customer! Please feel free to use my code if you are a new customer, you will also receive $50 back right away and once your code is created, you can start sharing it with everyone you know!!!
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Champion Energy Review
Very satisfied with Champion Energy over 2 year contract and will renew for 3 more years.
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Champion in electricity
Please use the code STolentino12385 to get $50 credit!! I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years. I chose Champion Energy for so many reasons.- Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all.- Billing- you have an option to receive a hard copy or go paperless. - Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. - No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required!I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!STolentino12385 to get $50 credit!!
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SO pleased!
I am very satisfied with Champion Energy. The promos are FANTASTIC. I am beyond satisfied.
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Oh-so-happy that I chose Champion Energy
So happy with this company, billing is clear and concise, with no hidden fees - you pay what you are told you will pay when you sign up. It's so nice to get a weekly usage report; it gives me an idea of what my bill will look like at the end of the month and allows me to see what days were higher from prior weeks. Customer Service was great when I signed up and I've had no issues with the company at all. So happy to recommend Champion Energy Services. Use my referral code for $50 off your first bill - WMoler66229
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Champion in providing electricity!
Please use the code STolentino12385 to get $50 credit!! I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years. I chose Champion Energy for so many reasons.- Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all.- Billing- you have an option to receive a hard copy or go paperless. - Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. - No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required!I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too!
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Champion Energy Services Reviews
4 Star Reviews
Champion Energy Services has 14 four star eviews.
Champion Energy is a great choice.
Champion Energy is a great choice. I trusted the reviews and was not disappointed. I am using the free weekend plan. Make sure you choose which one that suits your lifestyle the best. Use Jchoi20692 as your referral code and get $25 off your first bill. I used someone's review referral code and it worked. Pass the favor on! :)
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Great energy company
This company has been great so far. I like the usage report options you can view on the online account as well as the clear description of all the costs going into the total that is included with every bill. I picked this company because of its mostly good reviews and lower rates than most other places, also the lower minimum usage (800kwh) was more useful to me compared to other companies typical 1000kwh because I don't use a lot of electricity. Additionally, By using referral code LCampbell20217 when you sign up for Champion Energy as your electricity company you can get $25 bill credit!
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Good Service So Far
Our son was moving into an apartment at college, and we went with Champion Energy after researching other electricity providers, and felt they offered a competitive rate. Our dealings with customer service were positive. and so far our billing has been what we expected. Based on our experience with this company, we would recommend Champion Energy.
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I'm happy with Champion energy services
I'm a customer of champion energy services for 1 year. I'm happy with them and I'm going for a renewal.
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Looking For The best Rate
The whole deregulation fiasco is a big pain. Confusing websites, offers and marketing make it really difficult to find the best deals around. Champion is not as good as what I had, but it is cheaper than the raise in rates I was going to have. Customer loyalty does not seem to be rewarded at all by any provider.
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Ex TXU customer looking for new provider
I was a 15 yr customer of TXU. We recently sold our home (much quicker then we thought we would) We are moving to an apt until we figure out what we want to do for our next long term home. Long story short we lost a small reward card ($50-$60) on a TXU reward program because we moved from our home 8 days before the end of the reward cycle. No exception made for a 15 yr customer,that was willing to signup for new servivce, just not until my new place is ready on Jan 9th. As I said we werent talking about much money, its the principle, no loyalty for long time customer.So due to the above mentioned issue, we decided to shop for a new provider. I used texaselectricityratings.com and found that champion is one of the only companies that actually took the time to respond to both positive and negative ratings. That says a lot to me about the company. Based on mostly positive rating and the response from the company to the rating they are recieving, I'm signing up as a new customer.
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Best in town!!!!!!!!
I had called in to review the rates and Kayla was so patient and wonderful explaining the charges thoroughly and answering every question I had without leaving me with any doubts that this company was the best for me. I gurantee you I'll be referring my friends and family. Thank you Champion. You truly are the best in Texas.
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I just signed up with Champion energy
I just signed up with Champion energy. I was with Sharyland and they deregulated, causing me to find a new provider. I tried to do my homework and found this review site. I am impressed with the reviews and what set them apart was someone with Champion monitors all reviews and responds to all of them. Good or bad. I called them to get service, but they didn't have Sharyland yet. I left them my phone number and thought no one would ever call me back. I was wrong! Paula called like she said she would. She looked at all the plans and got me setup in no time. Also while doing my homework, I found that they were on the JD Powers award web site and was the top of the list. I hope I don't sound like I am advertising for Champion, I was impressed with all I found. I hope I find that I made the right choice.
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Switching over rates
I have been with Champion 2 years and have had absolutely no problems. However, their rates are higher than I can get elsewhere. I live in a small house had sometimes go under 1000 kw/hr in a month - they don't charge a service fee unless you go under 800 kw/hr which is nice for those that are frugal with our natural resources. They are a good company - just wish I could still afford them.
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Champion Energy Services Reviews
3 Star Reviews
Champion Energy Services has 7 three star eviews.
Good Company, but Rates and Pricing Not So Much
We've been with Champion Energy for just over a year now. They have great customer service, I think every REP should provide online live chat functionality. When we went to renew the price was hirer than most Texas REP's, and I think they will be busted bigtime for using BillMatrix to process online card transactions as BillMatrix charges $3.95 for using your card which is a violation of Texas law. I reported this violation multiple times to the CSR's but Champion shows no interest in forcing its provider to comply with the law. Though it couldn't be that hard for Champion to operate its own billing system.
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Kim
Although we have been pleased with the service we have received with Champion Energy Services the past two years, it is unlikely that we will renew our contract that expires soon due to the higher rates and fees. There is now a $6.95 penalty for using less than 800 kwh hours. (In the past the penalty was for less than 500 kwh which was reasonable for our family and we rarely had to pay.) We try to conserve energy as well as water. Now it appears that if we try to be responsible, we will be penalized nearly every month.
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Disappointed in renewal offers
I switched to Champion Energy two years ago because my previous electricity provider was hiking prices up too high. I signed up for a 12-month fixed-rate contract with Champion Energy. My first year with Champion was great and I did save compared to my previous provider. Then when my contract was up my renewal offer from Champion Energy was even LESS than the previous year! I was very happy to sign up for my second 12-month fixed-rate contract. My second contract expires this month and I have to say I'm VERY DISAPPOINTED in the renewal "offers" coming in from Champion Energy. They are WAY TOO HIGH....so high in fact that I'm DROPPING Champion Energy and switching to a more reasonably priced provider. I hate to leave but they aren't even in the ballpark on their pricing this year.
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Average
Had Champion for six months. Rate was very competitive, but online payments were not possible due to a dysfunctional website which never worked. Consequently I switched providers. Additionally Champion only uses 3% renuable energy, and I have switched to a provider using 100% renuable energy.
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Not for Senior Citizens
I don't doubt this is a OK company. I simply cannot believe that I cannot set my payment with the arrival of my Social Security Pension....in this case, 4 days difference! What an enormous problem this creates for us, and I've never come across this public relations insult before. They should be decent enough to post a WARNING before causing this ongoing financial nightmare to us. I have no idea what to do!
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Online presence needs work
In a deregulated environment the only difference between the services is the website interface and customer service. Champion really falls short on the web interface for the management of your account. The billing and web environments are not actually linked and I constantly get billing notifications through email which I cannot find within the web environment. Automatic payments are limited and has to be configured only at the time before a bill is paid and not at anytime. Even the links within the PDF bill don't properly redirect to the correct webpage for automated billing. I can't wait for my year to be up so I can move to a company that has a web interface from at least this decade. I do have to admit that customer service is prompt, courteous and helpful.
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Champion Offers Great Rates
I am a first time apartment renter / bill payer and I chose Champion based on the several good reviews I saw on the company. So far I have been satisfied with the service and communication. After signing up, I have had to make several calls to verify online account information, and the customer service was great! They answered all of my questions and responded positively to any concerns. Their online web client is slightly clunky when trying to change info, but a quick chat with their reps fixed all issues I had and the account changes were immediately viewable. I have signed up for ACH transfer payments, and that went as smooth as possible, being deducted from my account next day! As far as rates go, The company seemed to have some of the lowest in the Dallas/Ft. Worth area I would definitely recommend Champion!
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Champion Energy Services Reviews
2 Star Reviews
Champion Energy Services has 8 two star eviews.
Empty promises
This past summer, a Champion Energy rep "encouraged" me to contact her at renewal time and indicated she would work with me. I had replied to a survey and stated that price was paramount for me. When I contacted her, all she did was quote me the rates and state that Champion Energy's "system" could not handle any deviations. I was terribly misled.
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Suddenly canceled service
After 6 months my year long contract was suddenly canceled with no warning and the only notification was a minor note on a bill. Got dinged for $150 cancelation fee (when I didn't cancel anything).
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Poor service
Switched a few months back, nearly 7 months now. They cannot get my bill right, they keep apologizing but nothing happens. Of course the bill is too high, they don't seem to ahve any hurry in fixing the billing.
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Hidden "Deliver" charge after 2 years-BEWARE of renewing!!
I recently renewed my service because I absolutely loved the service and were the most competitive energy company out there. I renewed my service as I never intended to go anywhere else. Then recently I looked at my previous two bills wondering why my bill was so much higher. Then I see these "Delivery" charges on my account that are almost equal to my entire bill itself. I CANNOT believe this, and after I called and spoke to a representative, they said that the new contracts now have a delivery charge and the old contracts are no longer being used and if I wanted to change that I would have to pay a 150.00 charge. I referred this company to everyone and now I am warning everyone. I am extremely disappointed at how they take advantage of their faithful customers.
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After renewal, the bill skyrocketed!
I was pretty satisfied with Champion energy until my contract expired & I didn't get change to renew it on time. Since then I did sign another contract with them for the lowest possible rate but my bills are astronomical now!!!!!!! I wish I didn't sign new agreement with Champion. This is crazy, highway robery!I know it's summer & this is Texas, but our bill was never this high, ever! Our bill is double for this past month comparing to previous summer months. I will definitelly shop for new company before this contract even expires. Feeling cheated. I used to recomend them, but not anymore!
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Delivery Charges Substantially Higher
Not happy with the $150 delivery charge on this months bill. I renewed my contract last month and locked in at a lower rate. While my usage was higher this month I expected the bill to be lower because of the lower rate. (.097 vs .122). The bill was higher.
Please explain $150 delivery charge and why it is not any any of my previous bills.
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Billing Penalty Miscue
I was threatened with disconnection even though Champiuon had my check (which was mis filled-out by me) They treated me as a deadbeat payer, I called and emailed customer sevrice to find out what the issue was and they ignored me. Just told me to pay. I repayed. Then they 2 weeks later informing me the check was address to the wrong company. The wonders of communicating with customet dis-servce. One department doesn't communcate with another. By the way, I am a long time customer and not happy with my treatment
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Regrets - just another tricky reseller
Rates are comparable to local service.
They bill separately from our provider.
Unreasonable payment terms (15 days) AND I had issues trying to pay on-line, every time. Got so aggravated each month I just said screw it and lety them wait for the USPS.
Watch the contract. They bail on you and stick you with a large "TERMINATION FEE." Wish I could tell my customers to buzz off and send them a bill - I'd be a mogul too.
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Champion Energy Services Reviews
1 Star Reviews
Champion Energy Services has 25 one star eviews.
Champion shady billing
Just to let everyone know the outstanding reviews Champion received is a lie unfortunately. Do not be entrapped by their services, I have been arguing with them for the past three months about a mistake they made on the bill where they were suppose to give me free weekends and tried crediting me for only 65 kwh meanwhile I used closer to 475 kwh when I did the math with oncor. Theyve been overcharging me and trying to switch the bill around to make it seem like they are crediting me for the mistake the billing department made and the customer service representive made when I specifically asked him to switch me to a free weekends account. Something so simple and of course they got it wrong. I will post my bill so you can see the numbers that make no sense and the robbery they get away for the solar buyback rate they have going on it is a nice racket. I switched from Rhythm because of the rave reviews and prices were spiking what a regret. I will be cancelling my contract tomorrow paying them another 250 dollars just to get out of the contract and find another company because of the amount of stress and condescending nature of this company. Stay far away! Youve been warned!
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You better not miss a payment are you will be cut off !! NO EXCUSES
I have had their service for 3 years I have never been late one time. then the covid 19 hit and I got behind by 148.00. which I made payment arrangements to pay 74 dollars then which I did and then 74 dols in two weeks but someting came up and I could not pay it and I called them. I am 69 years old but that made no difference. so now I got my new bill and the 74 dollars now I owe 198. You would think a company would look at the customers payment history and for 3 years never been late one time and now late one time and they are going to cut me off. what happen to customer service. business's are dog eat dog. My contract has ran out even though I am late the representative has asked me do I want to renew my contract. Are you kidding me you want cut me any slack on my bill and they want me to sign a new contract. I don't think so. bye champion energy. treat your customers terrible and they will find another company there are plenty of them. when you realize that there is so much competition out here maybe you will change your attitude.
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Champion Energy Year in Review. Zero Stars.
I have been using Champion energy for a year now, and I cannot wait for my contract to be up so that I can switch. I live alone, in a tiny, one bedroom apartment. My daily usage is of some lights, a TV and a computer.My first two months the bills were around $80 which seemed fair. Then the bills started to climb and by mid july, my bill was around $140. I called to ask why that was, because my AC doesn't work and my usage patterns hadn't changed. And to ask why the weekly reports said differently, with many odd energy spikes happening at night when I was asleep. The woman on the phone, Katherine, exasperatedly told me it was because it was summer or that it "must be my fridge" and tried to wrap up the call asking if "there was anything ELSE she could help me with". I told her there had to be a mistake and asked if there was any way to check. She said they could send someone to check the meter but that's it. I said thank you and she just hung up.Two weeks later I got an email saying the meter was fine and nothing else.In september I got an email welcoming me and saying I was enrolled, as if I hadn't been for six months.Then even when the temperature started to drop, my bills stayed high with odd usage spikes even when I wasn't home. Until this month, one month before I would need to renew my contract, my bill is going to be $250.In this same city, my sister's four bedroom house with a pool costs half that.I have no idea how this company has such good reviews.
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Deceptive and Harrasing
When first signing up for Champion energy I was quoted a price and my bill was fine, that is for the first six months. Then suddenly my bill increased and doubled with no explanation. I decided to cancel my service after paying my final bill and have since been harassed via email and phone by Debbie Mulefu for what she is saying is an early termination fee. I never agreed to extend my service and its too bad that they are being given such a high rating. I believe that too is rigged and a lie. Apparently Debbie is unaware that once a consumer request that the company discontinue calling and emailing them it becomes harassment. Hopefully this email will make this clear or the $150.00 fee that they are trying to charge me will be paid ten times more to me for harassment. I have reported the company to the BBB and suggest everyone else do the same to ensure that these companies are transparent to consumers.
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Service Delivery Charge.... BEWARE!!!!!
In the winter months [or so it appears], the service delivery charges on my electrical bills skyrocket. All year i have been charged, on average, approx. $3.00 per month for the 'service delivery charge'. Then in October, i start getting charged around $45+ per month for the same 'service delivery charge'. This is a ridiculous charge/amount. In summary, Champion Energy WAS NOT CLEAR when I signed up for/renewed my contract for service on what to expect with these fees and, how this will drastically affect your monthly bill/average kWh charge [AND APPARENTLY, ONLY IN THE WINTER MONTHS???]. They advertise their overall rates being cheaper than Reliant and TXU but that is simplify not true when you consider the significant increase in service delivery charges they say they pass on to us 'at no markup'. In my opinion, this is just a way for them to make money since winter months are typically less in kWh usage since many people use gas for heat. In summary, i signed up for a fixed kWh rate of .06100 and yet, my December bill reflects a 9.821 per kWh because of all the 'fees' they tacked on to my bill. Shameful... additionally, their online chat never works. Every time i try to use it, i get a message "online chat is offline, please call 800-xxx-xxxx". If you are not going to staff a customer care center to accept online chat, take it off your website.
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Horrible electric provider
Was with TXU and decided to switch to Champion Energy because they claim to have cheaper rates. They lied my electric bill is higher than it has ever been. I have never had a bill so high and the discounts that they claim do not help what so ever. I will be switching back to TXU and dropping Champion Energy do not believe what they tell you.
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Delivery Charges were raised 100% from one month to the next
This is bad business practice, how can Delivery Charges raise 100% from one month to the next? Horrible.
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Absolutely ridiculous
You have raised the customer delivery charge from an average of $1.30 to over $29.09 in 1 month....I renewed my contract last month and the new bill is delivered today, that is crap...I used less kwh this billing cycle and I am paying $13 higher for less power consumption for the month.If you had told me last month I would be paying more than $28 higher delivery charges per month, I would not have renewed with you.As it stands now, I will be canceling you as my provider, for the simple reason it will be cheaper to cancel and pay the penalty than give you more money per month for delivery charges.Believe me I will send a request to a news station here locally to ask you all about this so you will have informed customers here in Houston and surrounding areas....
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Twana
Ive never paid this much for electricity in life.
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I'd give them zero stars if I could
Was a customer for years. Long hold times, and policies that penalize the customer, makes renewals a mental beating. they make it easier to leave them as a customer than to fix your problems. I happily paid the $250 early cancellation fee to get away from them, and I am cheap.
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