Champion Energy Services Customer Reviews
We've been collecting customer reviews for Champion Energy Services so you can get the inside scoop on what it's like to be a customer.
Ratings by Star
Featured Review for Champion Energy Services
Great experience
It has been a much better experience compared to all the past electricity carriers we have used. The rates have been very reasonable. We have been satisfied with the service so far. It has been really helpful to be able to watch our weekly usage by email notifications.
Alternatives to Champion Energy Services's Texas Electricity Plans
Texas Electricity Ratings can help you find the best Champion Energy Services electricity plan. Below are the lowest priced plans, as well as our ratings and reviews.
Houston Plans
| Plan | Term | Rate |
|---|---|---|
| SimpleSaver 12 | 12/months | 9.6¢/kWh |
| Frontier Saver Plus 12 | 12/months | 9.7¢/kWh |
| Gexa Eco Saver Plus 12 | 12/months | 9.7¢/kWh |
Dallas Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 12 | 12/months | 10.0¢/kWh |
| SimpleSaver 12 | 12/months | 10.0¢/kWh |
| Gexa Eco Saver Plus 12 | 12/months | 10.0¢/kWh |
Champion Energy Services Rating and Review Summary
There are 539 total reviews for Champion Energy Services, with an average rating of 3.9/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Champion Energy Services | 3.9/5 | 539 |
| Star Rating | Ratings and Link |
|---|---|
| 267 5 star reviews | |
| 144 4 star reviews | |
| 28 3 star reviews | |
| 37 2 star reviews | |
| 63 1 star reviews |
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| Plans & Pricing |
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Recent 5 Star Reviews
Great experience
It has been a much better experience compared to all the past electricity carriers we have used. The rates have been very reasonable. We have been satisfied with the service so far. It has been really helpful to be able to watch our weekly usage by email notifications.
Champion review
I am very satisfied with the service I receive. I especially appreciate the weekly energy use email.
Finally Greatness
Original a bit irritated. They wanted a review after 3 days. I wrote a review. Since then, I have been very pleased. Set up auto pmts, easy. Great price. Weekly usage email with bill projection. This makes it easy to adjust usage. So far, it's great. No surprises.
Exceptional Customer Service
I contacted Champion Energy for new services, and not really knowing what to expect. I had so many options to choose from. The customer service agent Deirdre P., provided me with thorough and detailed information about the services. She was patient-even though I had 50 questions. Her tone never seemed agitated or frustrated! Her exceptional customer service and knowledge of the companies policies and procedures is one of the main reasons that helped me to decide to receive services. Keep being compassionate and kind to your customers Deirdre and you will be truly blessed. I have not received a bill to honestly answer how that process would be, but because I believe in the information Deirdre provided I will rate that area with a 5 star. Thank you again for your time!!
Great switch
Easiest way to switch from one elctric co to another. Customer service was really great.
Champion energy is the best
Champion Energy Services has been really great for me so far!! Customer service and price is a lot better than my previous electric provider for my apartment as well as a lot cheaper surprisingly. They have pretty good plans. I would highly recommend. Did not regret making the switch. Use my referal code for $50 off! EDINH001Or use the link:Champion.Energy/referral?refer=EDINH001
Champion in Energy
I have used Champion Energy for 6 years, I changed electric provider for a year because my landlord provided electricity in my apartment. But now I moved again and went back to Champion Energy and signed up for 2 years Free weekend because for that year of not using Champion, my electricity bill is really high, though the kwh usage is almost the same. What I love about Champion is the transparent electric bill, no hidden charges, no minimum usage, you get a usage history weekly so you have an idea how much you used and budget your electric bill. I am so happy I am back with Champion, hope you choose Champion too! Please use referral code STOLEN001 to get credit. Thank you!
Best Representative
Today I contacted the most helpful
Representative Mark H.
Mark H was the first person who actually helped me understand what the breakdown was going to be financially. I had called two other companies and no one gave the details simply as Mark H.
If I owned a company ( as I have in the past ) , I would hire him away from
Champion !!!
Thank You Mark H ! You made my day
BEST ELECTRICITY SERVICE
Ive used Champion Energy for a little while now. Great Service, and has always been low/reasonably priced. Have no complaints with them at all. I am really grateful to have them because my last energy company would have sporadic pricing on the bills... with some hidden fees and stuff. Luckily, I can honestly say that Champion Energy has done none of that! Honestly, you cant go wrong with this company.
Best Energy Provider So Far
It was easy to research and see how Champion had the best price per kilowatt hour. I created an Excel spreadsheet and entered the previous years worth of usage with my old company and then another as if I had been with Champion. Once I saw how much more savings I would receive, I did the same data analyst for my daughter. I convinced my daughter to sign up with them even before I was eligible to change companies! By the time I was able to sign up, (2 months after her) I ended up paying a penny more per KWh, but I still save! Were both very happy.
Best company
I havent had any issues and customer service is great!
Been really Happy with Champion!
We have been with Champion for a long time now and don't ever have plans to leave. The rates are extremely reasonable compared to past carriers we have used. Thanks Champion!!
Review
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Switch to Champion
Rates are lower than anything I've found and NO HIDDEN FEES
Low rates
I have saved so much on my monthly electric bill. I chose the plan that fit my needs.. Champion offers low rates. Great customer service too.
Satisfied
I loved speaking to a representative who spoke clearly and was easy to understand!
The best rate I've ever had
I like how they break down your weekly usage with two different graphs and then they give you a projected monthly cost. It helps you regulate yourself if you happened to use a lot the week before. I got an awesome rate so my bill is never High. And with all this cold weather lately my fixed-rate really helped me. Use my promo code to sign up and we both save $50!
Great Pricing and Services!
This will be my 3rd year with Champion Energy and it has been nothing but a breeze to work with them. Love the service, pricing and types of plans that they provide. I needed to transfer the service a little earlier than anticipated and when I renewed as well I got a even better price with the free nights. Only thing is they make you create a new account, which I would rather have all past information in one account Feel free to use my referral ID for a $50 credit! RJueJr73417
New Customer ( 2 Months)
Lower electricity cost is my driver, so far so good
Happy with service
My first bill was the lowest in two years. Could hardly believe it. Right off the bat, I saved the $9.95 monthly charge from other companies. Yes you will still have the 4$4.32 AEP service charge, which everyone has to pay, but other companies add that $9.95 delivery charge, so there was immediate savings of over $100.00.
Best company
We've been in Champion energy for almost 5 years.No problem at all.
Thanks for sharing your experience with us. We're happy to have you as a customer for 5 years!
— Champion Energy Services on August 27th, 2020
An Excellent Business and Energy Bill
Attention: I want all of my peers reading this living in Houston to seriously consider switching providers to Champion Energy. Everybody wins with this company, and referrals work. Use my referral code to start saving money with this companies excellent customer service:
We appreciate your review. We''re proud to serve our Houston community!
— Champion Energy Services on August 27th, 2020
Great service and easy set up!
I have had Champion Energy since the beginning of the year and was referred by another friend who has been with Champion for over 5 years! Passing along and hoping to help out someone!
Sounds like you have great friends-- let them know we appreciate them for spreading the word!
— Champion Energy Services on August 14th, 2020
Really straightfoward
My plan with Champion was reliable and really well priced. I was just so thankful to find an energy company that was straightforward and wasn't trying to deceive me with hidden fees and stuff. Their transparency is just miles above a lot of other companies. I would really highly recommend.
Hi Ashley,
We're glad that we could make things easy for you! You can always depend that the rates you see from us are the rates you get without any gimmicks or hidden fees. If you ever have any questions, please feel free to email us at feedback@champion.energy.
Thank you!
— Champion Energy Services on August 14th, 2020
Thanks Mike! Please let us know if anything ever comes up by contacting us at 877.653.5090 or feedback@champion.energy
— Champion Energy Services on August 27th, 2020
Excellent so far!
Good service and good response times to questions.
We're glad we were able to assist you! Thank you for leaving us a review.
— Champion Energy Services on August 27th, 2020
Awesome!
Weve had champion energy close to 3 months now and we love it! I love that you can log in at any time and see how much your bill is so far.
Thank you for choosing Champion! That's right, you can manage your account online and view your bill amount at anytime. Please let us know if you ever have any questions by contacting us at feedback@champion.energy.
— Champion Energy Services on July 10th, 2020
Champion Energy Can't be beat
I have been with Champion Energy for about 10 years now. Before I would switch every year or two to get the best rate or better customer service. Since I have been with Champion they have provided both and I have kept renewing with them each year. They do what they say. There is NO small print and nothing hidden you can't go wrong with them. You will not regret choosing them as your energy provider.
Champion Energy Simply Electricity
All went smooth and painless. Not too many choices and that made it easy! Fixed rate plan and no usage thresholds and all that commotion. They give you a weekly usage report and helping tips to conserve electricity.
Glad we can make things simple! Thanks for your leaving us your review.
— Champion Energy Services on July 10th, 2020
Champion for best rates and bills
Switched from Reliant where our highest bill was in the $400s while being away during the days to Champion where due to Covid we are home all the time with everything on. Our highest bill has been $150 using more electricity than we did prior. They also reward $50 credit for yourself and for anyone that uses your promo code to sign up off their monthly statement which can help those moving into a new place or switching providers with a cheaper bill. I was skeptical at first as I've only used larger electric companies but now I will never switch as Champion has amazing rates and plans.
Glad to hear that we were able to lower your electricity bill! Our Connect-A-Friend Referral program is a great way to save more on your monthly bills, and lets those who enroll with your referral code reap the benefits as well. Thank you for your review!
— Champion Energy Services on June 12th, 2020
Savings on savings
Have had no surprise fees and being with champion has honestly been a breeze. Renewal was easy and they level threw in $50 rebates for energy efficient lightbulbs as well as an Alexa.
Great Experience with Champion
I've been with Champion about 4 years now and I've never had any issues with them. Initially, I was with Reliant and prices got too high so I started looking and found Champion Energy. They had much more competative rates and their service has been great. I love all the plan options from free weekends to free nights.
Hi Jenny,
Thank you for your many years as a customer. We're happy to know you've enjoyed your experience with us and appreciate your review. That's right, we offer a variety of plans to choose from all with competitive rates. We also take pride in being transparent with our pricing without having any hidden fees or costs. If you ever have any questions please reach out to us at feedback@champion.energy.
— Champion Energy Services on June 12th, 2020
Excellent service
I am a user of Champion energy turning 5 years this May, no complain or bad experience for almost 5 years. I chose Champion Energy for so many reasons. -Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all. -Billing- you have an option to receive a hard copy or go paperless. -Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. -No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required! I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
So far so good!
In the first month we have gotten $50 towards a smart thermostat, $50 towards LED bulbs and over $100 in new a/c filters. All free. Not bad! And ebilling and payment set up through my bank was super easy too. Website gives me all I need and I get weekly projections for my bill.
Absolutely! There are perks of being a customer of Champion. With our 24 month plans we offer $50 in free LEDs, $50 smart thermostat rebate and the first shipment of air filters is on us. We are glad to know you were able to reap our customer benefits! If you have any questions about our promotions or Smart Track report, please feel free to reach out to us anytime at 877.653.5090.
— Champion Energy Services on April 27th, 2020
The Big Shock
Great website for ahpping for this utility and everything came through as advertized and promised. Great reports for monitoring usage and billing.
Switching to Champion Electric
Switching to Champion Electric was amazingly easy. Not only do they have great rates they make is easy to become a customer. Be sure when you shopping for rates remember to check the rates for power usage for more than 2,000 Kwh. Many of the power companies rates sky rocket about that magic number. Champion electric rates remain consistent.
Thanks for taking the time to leave your feedback Jim! We are happy to have you as a customer!
— Champion Energy Services on April 16th, 2020
Recent 4 Star Reviews
The best company I've had in a while
I came to Champion from Reliant, and not only did I get a $50 discount my second month, but there have been no surprise charges or hidden fees. Rates have gone up but my bill has not doubled as other companies did. I will be here a while. Use my code to get your discount!
Easy switch, Timely Billing
The switch to Champion was easy and without complication. They bill with plenty of notice to plan for payment. Customer portal is user friendly.
Finally a Great CSR
I want to express my appreciation for the help I received from Marie the last representative that was finally able to take care of my issue regarding my account. It would take writing a book to explain the hoops I had to go through before Marie was able to take care of it.
It all started when I did not pay attention to the fine print when I signed with another provider and found out that I would have been in deep trouble fulfilling their contract, as I'm retired and with limited funds, and the cost would have put me in a bad position 9 months out of the year.
Marie was able to clear all the issues and I'm back with Champion for another 2 years.
Thnak you Marie. Great Job!
Customer service
Mark H. was great help, he is a people's person, very respectful and kind. It is always a pleasure to engage with people that know how to talk to folks. Mark H. you are the best " Keep up the good job" excellent communicator.
Most appreciative
My name is BRANDON Hunter I spoke Paul. The absolute best customer experience ever. Swear to God please give extra consideration to Paul he should be a trainer.
I like to do far
This company offered the lowest rates so far. And I researched it pretty well. I am happy so far.
Overall Great Service and Pricing
Continuous great service even after the major freeze back in February of 2021. Communicated everything that was happening and biggest thing is i did not receive a ridiculous bill. New customer portal is a lot better as well!
GREAT PRICES
EASY TO APPLY, GREAT PRICES, GREAT AND EASY CUSTOMER SERVICE AND THEY EVEN GIVE $50 IF YOU SIGN UP AND USE MY REFERRAL ID WGarciaRodrigu87309
Goodyears
Enjoyed 2 year, looking forward to several more
We're happy to know you're enjoying your contract with us! We look forward to having you for many years to come.
— Champion Energy Services on September 18th, 2020
Champion Energy Review
I find my switch to Champion Energy to be very easy and a money saver for me.
Glad you made the switch! We like to make things simple around here.
— Champion Energy Services on August 27th, 2020
We're happy to hear that! Thanks for your review.
— Champion Energy Services on July 24th, 2020
The way these companies calculate the rates is incomprehensible.
Tried to compare companies but so many hidden charges in the companies rates just went with my past experience with this company.
We're happy to have you back! Please let us know if you any questions in regards to our plans, rates or promotions by contacting us 877.653.5090 or feedback@champion.energy. Thank you!
— Champion Energy Services on August 27th, 2020
Easy Set Up and Accurate Info!
Very quick to get the right information needed, negotiated the price a bit but overall good package/pricing. Free nights after 8PM-6AM
Hi Richard,
We appreciate your review! If you ever have any questions please reach out to us at feedback@champion.energy.
— Champion Energy Services on June 12th, 2020
Never heard of them but very competitive to get onboard with and to renew
Called and agent offered a rate that was on par with others along with trying different promotions. Got pretty much same rate which is unusual since most firms I have used tend to jack their rates after they get you with the promo rate to sign up.
Very pleased with agent I was dealing with (Elizabeth), good experience all in all.
Awesome!
Just started Champion Energy Services last month and so far so good. It is nice to not have a limit to hit and then get charged for it. The price has been reasonable considering that it is not the hotter months. Comparing the rates has been cheaper already but lets see down the road!
Champion works
Was an easy switch from longtime overpriced provider. No issues, and I love the energy usage reports they send me each week. Reasonable renewal rates are keeping me in the gold.
Good company
I did see a difference in prices, i would recommend. Please use my code as reference in case you do sign up. RAlvarez59267
Satisfied, but with a glitch
Quite decent over the two years with their service. When it comes to renewing the plan, why does the rate go up by 40%? That means, the company does not seem to care for retaining the existing customer. SAD.
Thank you for being a loyal customer. Market prices increased this year across Texas due to many factors. Champion Energy makes every effort to remain competitive to offer the best possible rates for new and current customers.
— Champion Energy Services on September 27th, 2019
Good service thus far - great $avings
Had Reliant for many years and after shopping around, Reiant would not drop their rate close to what I got with Champion, so I switched. Smooth, seamless transition, reliable service and I am saving between 30 and 50%!!
Have not had to deal with customer service, no did not rate them on my review.
Hello, thank you for making the switch to Champion Energy. We are glad that your search for better rates lead you to us.
— Champion Energy Services on September 27th, 2019
Looking For The best Rate
The whole deregulation fiasco is a big pain. Confusing websites, offers and marketing make it really difficult to find the best deals around. Champion is not as good as what I had, but it is cheaper than the raise in rates I was going to have. Customer loyalty does not seem to be rewarded at all by any provider.
Hello, we understand your frustration with electric providers, but we assure you that Champion Energy is different. We have a referral program that unlike other providers, allows unlimited bill credits for you and anyone you refer that signs up with Champion Energy. We also issue bill credits to customers just for remaining loyal to Champion Energy. And unlike other providers, Champion Energy has 24/7 customer service, so we are there anytime you need us.
— Champion Energy Services on September 27th, 2019
SAVINGS!!!
Picking an electricity service in the city can be so hard when you have so many options! This is by far the best company for a small one bed room apartment, you can use my referral code BSalazar10999 for $50 credit towards your first month.
Hello! Thank you for your feedback. We have plans for everyone, whether it's apartments, homes or businesses, we have a plan to fit every lifestyle and budget.
— Champion Energy Services on September 27th, 2019
Use my referral - Share the love
Attention: I want all of my peers reading this living in Houston to seriously consider switching providers to Champion Energy. Everybody wins with this company, and referrals work. Use my referral code to start saving money with this companies excellent customer service: PMckercher11567
Hi Preston. Thank you for choosing Champion Energy and referring us to others.
— Champion Energy Services on September 27th, 2019
Champion Wins
Had an expiring plan with Gexa, their offers to extend were garbage. Popped over to TER and got new rates quickly, locked in what I wanted in only a few minutes.
Hello Bryan. Thank you for making the switch to Champion Energy.
— Champion Energy Services on September 27th, 2019
Use my code: Pass it forward
Attention: I want all of my peers reading this living in Houston to seriously consider switching providers to Champion Energy. Everybody wins with this company, and referrals work. Use my referral code to start saving money with this companies excellent customer service: PMckercher11567
Thank you for recommending Champion Energy to others. A majority of our customers sign up based on the high reviews of family and friends.
— Champion Energy Services on September 27th, 2019
We appreciate your feedback. If you ever need to reach out to us, please give us a call at 877.653.5090 or info@championenergyservices.com.
— Champion Energy Services on July 24th, 2019
Champion Energy - Great pricing and great service!
Good afternoon - I was introduced to Champion Energy by my friend and completely satisfy with their pricing and service. After signed up my power plan with Champion Energy using the the promo code JHuynh11060 I received $50 credit toward my 1st month statement. If your 1st month charge is less then $50 then the credit balance will be carried over to next month. If you are going with this great Power company, make sure to take advantage of this promo code JHuynh11060 and you will receive $50 credit on your power bill. Have a Happy 4th of July!!
Hello Bobbie, thanks for taking advantage of our Connect-A-Friend program, which has no cap on how many folks you can refer, or how much you and your friends can earn!
— Champion Energy Services on July 24th, 2019
Good Value, High Quality
Champion was given consideration because of their good reputation. I selected them because their 2-year fixed rate offering was among the best for my pattern of electric use. I auto-pay the bill and tested that my banking info worked by pre-paying a token amount well before my 1st bill was due. The payment was quickly credited to my account and I've never worried about it again. They send nice weekly e-mails about my electric use with updated projections on my monthly charges. From my trouble-free perspective, they seem very efficient. They will be the carrier to beat in my upcoming renewal, but I will review other suppliers' pricing as well.
Gee, thank you for your feedback. We will do our best to earn your business and continue as your provider when it's time for your to renew.
— Champion Energy Services on July 24th, 2019
Easy to Switch
Good experience and better rate plans than most others.
Thank you, if you ever need to reach out to us, please give us a call at 877.653.5090 or info@championenergyservices.com.
— Champion Energy Services on July 24th, 2019
More than satisfied
I have nothing negative to say about Champion. On-line bill pay was easy and quick. Company provides weekly consumption data for comparison. When I check their rates are competitive.
Jim, thank you for taking the time to leave your feedback. We pledge to continue to provide customers' with first class service, free bill pay and easy to understand tools to help understand and manage bills.
— Champion Energy Services on June 14th, 2019
New customer to Abilene
Just moved to Abilene from Austin where you dont get to choose your service (enjoyed that really). So we looked into the companies and read reviews. Chose Champion due to good reviews. Easy to request service and it was turned on as scheduled.
Cathy thank you for your feedback. If you ever need to reach us, please give us a call at 877.653.5090.
— Champion Energy Services on June 17th, 2019
Satisfied
Billing and usage graphs are helpful and very easy to understand
Thank you Gilbert, we receive many kudos from our customers for the Smart Track reporting because it makes monitoring and adjusting your usage a possibility.
— Champion Energy Services on June 17th, 2019
Satisfied
My service and plan rate at this time has been satisfactory.
We appreciate you leaving your feedback, and we will work hard to ensure that your overall experience with Champion Energy is excellent.
— Champion Energy Services on June 17th, 2019
Great
I found it easy to set up the account online. One unique think I like is the email that lets me know how I am trending (my use) for the month. This helps with keeping within the budget.
Karen thank you for your feedback. Many of our customers find our SmartTrack reports quite useful in budgeting their monthly bills. We are making even more upgrades to the report, so be on the look out for that!
— Champion Energy Services on May 9th, 2019
Cheap and no problems
It's only been two months, but we've had no problems since starting.
Thanks for your business Sam!
— Champion Energy Services on August 13th, 2019
New company
Only with company few months. I'm pleased with service so far.
Had a very deceptive, pricey, poor- customer -service company (Go Griddy) before changing to Champion.
Thanks for your feedback Cecilia. Hopefully we can turn those few months into a few years staying with Champion!:)
— Champion Energy Services on October 9th, 2018
Champion Energy, solid choice for electricity needs
The process was simple and transparent. They send a weekly usage report which is very helpful in understanding how your energy consumption varies, by day and time relative to the outdoor temperatures. The billing services is easy to understand and straightforward.
Champion Energy
I did a price comparison utilizing EFL's and my historic energy usage. Champion Energy's rates and breaks matched well with my profile giving me the most energy at the lowest possible price. So far the costs are tracking to my estimates and that means I am saving money each month. This makes me happy and a little richer. I have not seen any promotions and don't expect any so I could not give that category a 5 star. But, if one comes along Champion should get the 5th star.
Recent 3 Star Reviews
Not for Senior Citizens
I don't doubt this is a OK company. I simply cannot believe that I cannot set my payment with the arrival of my Social Security Pension....in this case, 4 days difference! What an enormous problem this creates for us, and I've never come across this public relations insult before. They should be decent enough to post a WARNING before causing this ongoing financial nightmare to us. I have no idea what to do!
This is a common question. What most people don't recognize, is that the meter read dates are not controlled by the retail providers, rather those are set by the poles and wires company that reads your meter. Most providers generate the bill as soon as they receive the meter reading, so the timing of the bill is out of their control.
— Matt Oberle on January 24th, 2024
Review
Very confusing process of trying to choose from multiple providers
Thank you for your feedback. If you need additional assistance please give us a call at 877.653.5090.
— Champion Energy Services on October 11th, 2019
Just switched
Still find the ability to understand the rate structures and compare them across providers to be very difficult. ideally I would like to plug into a table my monthly usage and have the providers spit out their charges
Thank you for your feedback. We do provide all of our customers with a Smart Track report which is a useful tool to track and manage weekly usage, cost for that usage and an estimated cost of their future bill, based on data from Smart Meter Texas. Everyone is automatically signed up for this program at no additional cost.
— Champion Energy Services on July 24th, 2019
Champion Energy Services meets my expectations.
I have no issues with Champion Energy services. I do not expect any.
No Drama. Enough said. Life is too short to have drama with your electricity provider.
— Champion Energy Services on October 9th, 2018
No problem, simple hassle free
Have had no problem, like the weekly report they provide. have not had any issues was a customer in the past and just became a customer again at my new residence.
USe referral code - Nshah11648 for $25 off your 1st months bill.
Thanks for your feedback Shah. We appreciate having you as a customer and are constantly finding ways to make customers, like you, happy.
— Champion Energy Services on November 4th, 2015
Not a bad company
I've been with Champion for a number of years, and I have always been impressed. But this year my contract expired, and to my discredit, I did not put the expiration date on my calendar b/c Champion has always notified me as the date approached. Not so this year. As a result one month's rate shot up so that my bill was about $55 higher than normal b/c the contract expired and I didn't know. I contacted Champion (which was very easy), and I was told that I had been notified several times. But I wasn't. I save EVERYTHING from Champion, and I never got the notices. I asked for them to renegotiate my bill for the one month I was out of contract, but all they would do is give me a $25 discount. So I will see how things go. Up to this point Champion has been a very good company, and assuming things continue to go well---that is, up front rates clear to understand, no hidden tricks on fees and such, good communication when I try to contact them---I will stay with them. I want to be fair, and maybe this one experience was just a fluke; I hope so. But I have my eye on www.powertochoose.com just in case I need to jump ship. As much money as these companies make, I don't understand why they don't give good customers the benefit of doubt when problems arise. How much money are we talking about here anyway? But maybe they need the money more than we do. Overall, I think you would probably be safe to go with Champion. Just keep your eyes open.
George, Sorry to hear that you missed your expiration date. We do our best to notify customers in advance with multiple notifications via email, your bill and your online account. We hope that you choose to stay with Champion. If you do decide to switch, please email us at feedback@championenergyservices.com and we'll take a look at your options.
— Champion Energy Services on November 5th, 2015
Disappointed
I have been with Champion for years. Last month my bill was $116, this month $189. I called customer service and all I got was rates are higher and so is your usage. I have recommended Champion to many people, sister, brother, and friends. I was shocked that the customer service representative could have cared less. I get that my usage is up, but this is a huge difference. My contract is about up and how can I renew my contract with this type of service.
Shelly, Sorry to hear about this experience you had with one of our reps. Could you email us at feedback@championenergyservices.com so we can look into this further and revisit your contract options?
— Champion Energy Services on July 16th, 2014
Same stupid deliver charge
I have been bragging on my electric bill. it's been great, great service, great prices then this month, it's over double! looking closer, I got slammed with the same "Delivery charge" that many people have complained about.
Rebecca, Sorry to hear that you feel like your bills have doubled from delivery charges. These charges are charges from CenterPoint passed directly to you, with no mark up. Please email us at feedback@championenergyservices.com to take a closer look at your account.
— Champion Energy Services on January 10th, 2014
Good Company, but Rates and Pricing Not So Much
We've been with Champion Energy for just over a year now. They have great customer service, I think every REP should provide online live chat functionality. When we went to renew the price was hirer than most Texas REP's, and I think they will be busted bigtime for using BillMatrix to process online card transactions as BillMatrix charges $3.95 for using your card which is a violation of Texas law. I reported this violation multiple times to the CSR's but Champion shows no interest in forcing its provider to comply with the law. Though it couldn't be that hard for Champion to operate its own billing system.
Slapped with Delivery Charge
I have had Champion Energy for over two years with no issues whatsoever. Even recommended them to friends. However after renewing for the third time I see my bill go up by more than 30%. This increase in bill was attributed to Delivery charges. I called the customer support to inquire about this charge and was told that it was always in my bill but now it shows up a a new line item. What I fail to understand is my usage for the same month previous years were significantly less. I will continue to watch for my next month bill and if things don't improve.....I'll look into other options.
Shabbir, Our customer care team will follow up with you on this and take a closer look at your account.
— Champion Energy Services on October 9th, 2013
PriorFocusedonFishing Please Use Referral Code - Rmoore74459
We were with First Choice Power for 7 years. They started out great but then were bought out or merged with another company (from what we heard) and their customer service became awful. We are changing to Champion because of their awards for customer service for the last 3 years. So far so good. Making the switch was easy. The service representative was nice and also helpful. There were slightly cheaper electric plans with other companies, but the reviews for those companies were not as consistent as Champion's. We will see if giving up about .5 cents/KW is worth Champion's claims of being the best choice. We will update as we go along.
Thanks for being a new customer of ours. And we have been ranked high on our customer service in addition to other factors like price, payment options, etc. for the 4th year now from J.D. Power. We hope that your customer experiences are favorable. In the event you have any issues or concerns, email feedback@championenergyservices.com for prompt resolution.
— Champion Energy Services on August 21st, 2013
Used to be competitive, now they are middle of the road.
My wife and I have been with Champion Energy for years, and have always been pretty happy with their service. In the past, before renewing, we'd check the rates on PTC just to see where their renewal offering was relative to their competition and they were always fairly competitive. Not always the cheapest, but they always had a plan that was competitive that we could feel good about choosing.This last renewal period, however, it seems that you have to scroll WAAAY down the PTC list to find the first Champion plan. Electricity is a commodity and I can't justify paying 12% more for my electricity for no good reason when there are 46 other plans (I just checked) that I can choose from that are lessexpensive. We called their service department and asked them if they could do anything with their renewal rate (given what other options are out there) are were told that they couldn't. It's more expensive to find a new customer than it is to keep an existing customer, but it seems like nobody has told that to Champion. I will be switching to Gexa (8.54 cents vs Champions 9.50 cents) in a few days when my contract is up. I personally think they are experimenting with how many existing customers will stay when they raise their price by a penny.As a side note, and this seems to apply to all of the providers out there, it seems a bit shady to get charged for using too little electricity and also for using too much electricity. Last month, we went over 2,000 kWh for the first time ever and got hit with a $60+ charge...we called Champion and were told that was a charge from Oncor. I don't ever remember reading anywhere that there was a penalty for using too much electricity in any plan we signed up under. But it seems that "gotcha billing" is the new norm in the Texas deregulated energy market. I can't wait to be a part of the class action lawsuit that will inevitably arise from this unscrupulous practice.
Dissapointed Champion was not competive to loyal customer
I contacted Jose at Champion about my renewal (3 year customer) to see if he could match or be competive with my bona fide 10% lower offer from another company. He could not or would not.
Adios, I am an ex customer now.
Sorry to hear about your experience Steve. As a loyal customer we try our best to give you the best rate. In the future, email us at feedback@championenergyservices.com and we'll take a closer look at your account. We hope that you check us out again.
— Champion Energy Services on August 2nd, 2013
Good service but about to switch
I switched to Champoin two years ago based on relatively low costs, good reviews and JD Powers ratings. Have had a good experieince with them but based on what I believe are uncompetitive rates, I am looking hard at switching. With some companies offering 12 month rates at $.085/kw and Champion not able to offer me anything better than $.097/kw, why would I stay? As a 1780 kw/month customer, one would think you'd be a more flexible/competitive for my business.
Andy, Email us at feedback@championenergyservices.com and we'll take a closer look at your account.
— Champion Energy Services on August 2nd, 2013
Kim
Although we have been pleased with the service we have received with Champion Energy Services the past two years, it is unlikely that we will renew our contract that expires soon due to the higher rates and fees. There is now a $6.95 penalty for using less than 800 kwh hours. (In the past the penalty was for less than 500 kwh which was reasonable for our family and we rarely had to pay.) We try to conserve energy as well as water. Now it appears that if we try to be responsible, we will be penalized nearly every month.
Kim, The monthly fee we have for customers using under 800kWh is actually one of the lowest in this industry. When you're shopping around make sure to read the fine print to understand what you're paying for.
— Champion Energy Services on August 2nd, 2013
Disappointed in renewal offers
I switched to Champion Energy two years ago because my previous electricity provider was hiking prices up too high. I signed up for a 12-month fixed-rate contract with Champion Energy. My first year with Champion was great and I did save compared to my previous provider. Then when my contract was up my renewal offer from Champion Energy was even LESS than the previous year! I was very happy to sign up for my second 12-month fixed-rate contract. My second contract expires this month and I have to say I'm VERY DISAPPOINTED in the renewal "offers" coming in from Champion Energy. They are WAY TOO HIGH....so high in fact that I'm DROPPING Champion Energy and switching to a more reasonably priced provider. I hate to leave but they aren't even in the ballpark on their pricing this year.
Mr. H - Email us directly at feedback@championenergyservices.com and we will take a look at your account and renewal options. Unfortunately, rates are higher this year than your previous contracts. Sources like this site point out the reasons for increased rates in this industry.
— Champion Energy Services on June 28th, 2013
Pleased until new base fee & usage minimum
We are seniors who were taught to conserve natural resources as children and, consequently, are very careful with our electicity usage. Since we rarely go over 500 kWh per month, we had to pay the $4.95 base charge at least 9 months of the year and now they have raised both the minimum usage and the base charge. Really. People who conserve are punished? That just does not make sense whatsoever. In a logical world, people should be charged more for wasting it. Fortunately, I have found a company that charges everyone the same amount per kWh and NO base charge. I can live with that. Since my account is drafted each month, it is not as if I cost them any more than anyone else.
Marilyn - Champion Energy has one of the lowest minimum use fees and we have have no intention of penalizing customers for conserving energy. Glad that you have found a provider who meets your criteria. Be sure to read the fine print of any hidden costs and we invite you to check us out again in the future in the event our fees change.
— Champion Energy Services on June 28th, 2013
Stay away from their "balanced billing" plan
Overall, I would say I'm satisfied with the rates and the friendliness of their customer service. However, I got really hosed by their "balance billing" program. Most balanced billing programs adjust the monthly average as you go in a 6 month cycle (based on actual to-date usage) to make sure that at the end of the balanced billing cycle you are not left with a huge true up amount. It's of course based on the last year average but if anything significant has changed (in my case, a new pool), that can really throw things off. Bottom line is I ended up owing $1,000 at the end of my balanced billing 6 month cycle because of it. In fairness, Champion was willing to work with me so I could pay that over a period of 3 months and I even signed a contract stating those terms. However, I continued to get disconnection notices by mail and email. The agent - who was apologetic about the situation and very professional by the way - promised my service would not be disconnected. However, it's unnerving when you continue to get disconnect notices. Well, when I finally got the pink disconnect notice stating my power would be off in 1 week, well, I just went ahead and paid in full. The good: Competitive rates, friendly customer service. The bad: Balanced Billing does not adjust monthly based on actual usage to-date to ensure you are not stuck with a huge true up bill. Contract to pay true up amount over 3 months did not prevent disconnection notices from coming my way. Would recommend Champion Energy Services for their competitive rates and friendly customer service but RUN - DON'T WALK AWAY FROM "BALANCED BILLING" PLAN! :)
Terrible web site, but pretty good company
I have several times tried to use their automatic credit card billing, but have had all kinds of problems. Their customer service people are polite and helpful, but they just don't seem to have the bugs worked out. The web site allows you to log on and check your bills, but almost anyting that you do kicks you out to start all over. I just tried to renew my service contract while logged on to my account. I was taken to a new page asking for my zip code and account number. I had the same experience trying to change payment details. It is like they don't think this whole internet thing is really a good idea, or expect anyone to actually use their web site.
Thanks for the feedback Bill. We are constantly improving the user experience with our website and internal systems to make it easier for you to pay your bills and navigate your information.
— Champion Energy Services on May 31st, 2013
Good rate, but poor business practices
I switched to Champion in late September 2012. I received my first invoice in seven days. I pay all my bills on-line or by automatic payment. I signed up for their Recurring Credit Card payment plan. I received an email on October 10, 2012 indicating that I had successfully enrolled in the Recurring Credit Card Payment Plan, but that I needed to pay the first invoice in another manner because the credit card payment would not be effective until the next invoice. So I paid using my bank's bill pay process. On November 26th I received a "Friendly Reminder" that my second invoice had not been paid. Since I had received the October 10th email I assumed it would have been paid already. I called and was told they had no record of me signing up for recurring credit card payment. To top it off I received a disconnect notice two days after the friendly reminder! Who did JD Power query to award this company with anything?
Sorry to hear about your experience in paying your first bill with Champion. This is not a normal practice. We are looking into this and will follow up with you directly.
— Champion Energy Services on January 31st, 2013
Online presence needs work
In a deregulated environment the only difference between the services is the website interface and customer service. Champion really falls short on the web interface for the management of your account. The billing and web environments are not actually linked and I constantly get billing notifications through email which I cannot find within the web environment. Automatic payments are limited and has to be configured only at the time before a bill is paid and not at anytime. Even the links within the PDF bill don't properly redirect to the correct webpage for automated billing. I can't wait for my year to be up so I can move to a company that has a web interface from at least this decade. I do have to admit that customer service is prompt, courteous and helpful.
Ricky...have we got some news for you! We are working to change our billing and payment options and our online Manage My Account. Watch your email and bills for more information later this year!
— Champion Energy Services on October 9th, 2012
They Have Been Great But Their Rates Are Too High Now
I switched to Champion over two years ago and have been extremely well satisfied. There has never been a problem and the one time I called customer service my question was taken care of immediately. But, I have to leave Champion next month when my contract is up. Why? Their rates. I was offered via email about three weeks ago a renewal rate a little less than what I was paying. I intended to accept the rate but didn't get around to renewing at that time. Then last week I got another renewal offer that was much higher than what I am currently paying. I was told their initial offer was no longer valid and the higher rate is now their current offer. Nope. Bye, bye Champion.
Renewing customers are always offered our current rates -- whatever rate is available to new customers. Rates change on a regular basis, as the wholesale markets change. I'm sorry that you are no longer a customer, and hope you will consider us again in the future!
— Champion Energy Services on June 14th, 2012
Great company; wish they had longer Green plans
I've been with Champion for two years now, and am about to sign up for a third. When I first signed up for them, I was looking for the following company characteristics: 1) Decent rates 2) A 24-month 100% renewable plan 3) A solid track record After a lot of research,I did not find any companies meeting all three criteria, but Champion came closest. Switching from TXU to Champion was smooth, and in the first three months I saved enough to cover TXU's excessive cancellation fee. Online payments are simple to set up, and their website makes it easy to look at current and past bills and track usage. I haven't talked to customer service because I haven't needed to. And really, that's the point. An electricity provider isn't something I want to have to monitor every month, but I don't want to pay over the odds for what is just honest business practice. For me, Champion hits that sweet spot on price versus security.
We'll take a look at offering longer green energy plans.
— Champion Energy Services on June 14th, 2012
Champion Offers Great Rates
I am a first time apartment renter / bill payer and I chose Champion based on the several good reviews I saw on the company. So far I have been satisfied with the service and communication. After signing up, I have had to make several calls to verify online account information, and the customer service was great! They answered all of my questions and responded positively to any concerns. Their online web client is slightly clunky when trying to change info, but a quick chat with their reps fixed all issues I had and the account changes were immediately viewable. I have signed up for ACH transfer payments, and that went as smooth as possible, being deducted from my account next day! As far as rates go, The company seemed to have some of the lowest in the Dallas/Ft. Worth area I would definitely recommend Champion!
Glad you are having a great experience! Watch your mail/email for exciting news about our new online account management system, which we'll be launching in April. Don't forget to use your referral code when you recommend Champion. You and your friend will both earn a $25 bill credit.
— Champion Energy Services on January 30th, 2012
Good All Around Provider
Never had any issues with them in 2 years, rates are not the lowest but customer service and billing is very simple.
Happy !!
I found champion on Texas Providers of electricity. There rating was good and took a chance. I had reliant and was fine until contract expired.1st month off contract 16cents/kilo, 2nd month jumped to 21 cents/kilo, what a ripoff. I called them 4 times to see what offers i could get. The cheapest over the phone was 16cents/kilo, I told them I was not happy and I would leave the company. They directed me to the company website and the best there was 14 cents/kilo. Goodbye Reliant and hello Champion at 10.4cents/kilo. No problems with billing, bit of a long wait to get a live person to pay over phone, but overall very happy.
Average
Had Champion for six months. Rate was very competitive, but online payments were not possible due to a dysfunctional website which never worked. Consequently I switched providers. Additionally Champion only uses 3% renuable energy, and I have switched to a provider using 100% renuable energy.
Recent 2 Star Reviews
Champion, okay, but expensive
All the power companies are gouging customers with the latest rate plans. They push the 24 month plans locking in customers. Gas prices will decrease next which should generate lower priced plans, but changing to a lower costed plan prior to the end of the contract will cost $250.00. There is no prorating.
Champion Energy accounting
switched providers again due to price. someone scrwed up order resulting in an extra $144.00 delivery charge. It took four calls before a supervisor was able to adjust the overcharge. However they did not adjust the applicable taxes. Two more calls, not finished yet. People who answer the phone can't do anything. Supervisors are apparently not onsite with the telephone reps so everything gets done or not by internal emails.
BILLING ERROR
Unable to contact Chanpion to renew my contract. Would not answer the phone for two days. When finaly renewed original contract was voided and new account established resulting in $150 delivery charge by Centerpoint Energy. HAVE BEEN ADVISED IT WILL TAKE 45 DAYS TO CORRECT
Bill to high
For the past 2 months my electric bill has jumped over from 60 dollars or to 100 more.and its only 2 in my household i chose this company bc of the lower rates.if this continues ill search for something in my price budget im extreemly upset about the price jumping were not doing anything different for this jump in my price.
Not what I expected
I wish i didnt signup with champion energy, i am not sure I had a good rate, my bill doesnt reflect that at all.
Hi Maoline,
Thanks for sharing your feedback. The last thing we want is for a new customer to have buyers remorse. We will review your account and a member of our team will be in touch. Thanks!
— Champion Energy Services on September 21st, 2020
Suddenly canceled service
After 6 months my year long contract was suddenly canceled with no warning and the only notification was a minor note on a bill. Got dinged for $150 cancelation fee (when I didn't cancel anything).
We are sorry to hear that your contract was cancelled unexpectedly. We would like an opportunity to look into this and try to resolve what happened here. Please email us your account information at feedback@champion.energy so we can review this closer.
— Champion Energy Services on June 22nd, 2020
Ripped off
I had signed up with Champion Energy then got a call from Green Mountain. Green Mountain offered me a better plan than the one I had before. I called to cancel with Champion, then I was told that I had passed the 3 day cancellation period, so I said "ok, then I'll stay with you". Next thing I knew Champion sent me a final bill for 4 days of service with a $275.00 bill. NOT something I expected :( In the span of 2 months I spent close to 850.00 in utility bills from both Green Mountain and Champion Energy.
Wed love to get more details behind your 2 star review. Can you please email us at feedback@champion.energy with more information and let us know what we can do to make this 5 stars?
— Champion Energy Services on November 1st, 2019
Contract expires and price gouging begins
I switched to Champion Energy because I read to good reviews and my bill did go down for the time my contract was valid. However, my contract expired and no one told me until I received a ridiculously high bill. I immediately contacted their customer service and was told, "Well your contract expired, we sent you emails to inform you." I checked my emails and there was NO email from them. With all that, I was willing to resign and asked that they make the rate retroactive to the bill they sent. I was told that is not possible and they don't do that. They are more that willing to gouge up the price but are not willing to help. The customer service rep was repeating responses from a play book and offered no help whatsoever. I am very disappointed with their reaction, or lack there of, and lack of concern. If they are such a customer friendly company, maybe they need to train their customer service reps, or have supervisors around who can make decisions. Very sad....
Hello MC,our records indicate that we sent several renewal notices to the email we have on file for you, however we'd like the opportunity to show you that we do care. Can you please email us at feedback@champion.energy and let us know what we can do to make this 5 stars?
— Champion Energy Services on September 27th, 2019
My bills Doubled
Switched to Champion when previous rate expired-Champions rate was .01/kwhr more, but my cost DOUBLED compared to last year's bills. Not happy.
Hi Tami,
Sorry to hear that you feel like your rate doubled with us. Looking at your account, you must have had an energy rate of 3 cents/kWh. Unfortunately, we do not have rates that low right now. Email us at feedback@champion.energy with any questions you may have about your account.
— Champion Energy Services on August 13th, 2019
Outside salespeople
Champion hires other companies to go door-to-door, selling their services. The person who signed us up told my mom that she should be getting a discount of up to 40% because she is over 70 and that she could get the discount after her first full bill if she signed a 36 month contract. The only discount that Champion offers is a 10% and that is only on a 24 month contract. They took the person's information, but as he does not work directly for them, I doubt that there is anything they can really do. Personally, I felt that they could have offered her the 10% discount at least for the 24 months, but her contract is too long. On top of all of that, her bill was actually $70 higher than with her original company. We're stuck for 35 more months, and then we are out of here. Champion made no effort to make things right, and they should and could have done better.
Poor service
Switched a few months back, nearly 7 months now. They cannot get my bill right, they keep apologizing but nothing happens. Of course the bill is too high, they don't seem to ahve any hurry in fixing the billing.
Sorry to hear that you are experiencing some billing issues. Can you email us your account information to feedback@champion.energy to investigate this further? Thanks!
— Champion Energy Services on May 1st, 2018
Bad Billing Practices
Twice this year we have mailed in our check and they have sent us a notice that we were late in paying. Today when it happened my wife called them and told them that we mailed payment (through a postal box) 7 days earlier. Didn't matter. Not their fault. Well, it isn't our fault either. So now we have a late fee and a hit on our credit. Plus, she then paid by phone and they told her that if (when) the mailed check comes through that they will apply it as credit to next month's bill. Problem is that we do not have an extra $180 sitting in checking. But that's our problem. We have been with them for years and have never paid late. Plus, we have recommended them to many others. But no more recommending them since now we are being treated like slackers. I suppose they are all heartless and soulless corporations these days.
Sorry to hear about your experience. The late fee has been waived and there is no impact to your credit. There was an option to void the duplicate payment over the phone. To discuss further, please call us at 877.653.5090 and we will do what we can to make your situation right.
— Champion Energy Services on December 23rd, 2015
Unbelievable!!
First, I was told when I first signed up for the service that this was a budget billing account, meaning the amount is the same each month and then I would true up at the end of the contract if there was anything owed. SO, I set up my banking to pay the amount I was told and now this is the 2nd time they have disconnected my power for 21 days past due, this time it was $52, the last time it was $35 and the last time I discussed this in detail with them and they said the account was fixed and would not happen again. WELL, IT DID TODAY!!! I have several issues with this. 1. Why is the bill more than what I agreed to when I signed up for this account? 2. WHY on earth would they disconnect for such a low amount which isnt even 30 days past due? 3. WHY would they disconnect when temperatures outside are near 100 degrees? I explained to them I have animals and I cannot be left to go 24 hours without power. The customer service was lacking. THEY DID NOT CARE. Why is your policy to disconnect 21 days past the due date? IF I can cancel service and go with a different provider, I will. I explained to the CS Rep that I lost my job 3 months ago and I am only on my 3rd week at a new job and would be paid on Friday and that I had NO money to pay today, he didnt care and was very rude when he said as much. But if my bill is supposed to be the same amount each month and you can clearly see I pay the exact same amount since the first payment, WHY on earth would I be treated this way? No compromise, allowing me to set up a payment plan to pay Friday or anything. It was their way, period. VERY Dissatisfied and WILL NOT recommend anyone to Champion energy. I am glad to see so many people are happy with the service but be forewarned, the CS Reps obviously don't have a clue about their product otherwise, this wouldn't have happened to me a 2nd time. ABSOLUTLY RIDICULOUS!!
Sorry to hear about this unfortunate situation Brooklyn. Obviously you have moved on but we'd like to take a look at your account in detail to see what went wrong on our end to correct it. If you have a moment, please email your old account information to feedback@championenergyservices.com
— Champion Energy Services on November 5th, 2015
Good and Bad over 12 months
Over the past 12 months I've experienced the good and bad of Champion Energy. The Good:Rates are competitiveInitiate and transfer electric service smoothlyBill and apply payment on timeHelpful usage toolsCustomer Service is professional, courteous, and answers on less than 3 rings.The Bad:Upon transferring service to a new location, a new account was opened. The current term plan failed to transfer to the new account. Although Customer Service was polite, 5 calls later over a 2 week period resulted in no change, despite many unfulfilled assurances. I was then informed their "contract dept" couldn't keep up with demand.Obviously, I was forced to elevate the situation, and have decided I no longer wish to conduct business with a company that doesn't have the resources in place to properly service my account. Hard costs are one thing, soft costs (demands on my time) are the deciding factor.Perhaps you'll have a better experience.
Sorry to hear about your experience. This is not the norm at Champion Energy. We invite you to give us another shot when your new contract is up for renewal.
— Champion Energy Services on November 5th, 2015
Empty promises
This past summer, a Champion Energy rep "encouraged" me to contact her at renewal time and indicated she would work with me. I had replied to a survey and stated that price was paramount for me. When I contacted her, all she did was quote me the rates and state that Champion Energy's "system" could not handle any deviations. I was terribly misled.
Sorry to hear about your experience. If you're still a customer please email feedback@championenergyservices.com and we'll take a look at your account.
— Champion Energy Services on November 5th, 2015
Was Great but
They were great for 5 years customer service etc. Prices are to high now I asked for a better rate ti see how much they appreciated their long term customers No can do,ok were not married lol so I found a much better rate
Sorry to lose you after 5 years. Please check back with us in the future if things don't work out with your other provider.
— Champion Energy Services on July 16th, 2014
Threatened to cut my service when I was 5 days late
I have been a customer for over 4 year - never a late payment. I mistakenly entered the wrong date on bill pay (one month later). The first notice (5 days after the due date) was an email disconnect notice. Wow. I paid the bill immediately and sent an email to that effect with a note that I entered the wrong date. One week later I received a paper cut off notice. I contacted two email customer service addresses (one on the cut off notice and one on their website) to tell them how I was unhappy with how they handled this issue. No one has responded. Really? Pathetic.
Wanda, Can you email us your account information to feedback@championenergyservices.com to look into this further?
— Champion Energy Services on June 26th, 2014
Margaret Williams
I have had Champion for well over a year and was so happy with this company. I had been bragging recently to some friends and said I would gather my bills. Last month and this month seemed little high but I thought it was the colder weather. I went over every bill from the time I switched to Champion and discover in Nov 2013 I began having a delivery charge, on November bill it was $103 but this month it was $170 on top of my normal bill. This was not on any other bill! This makes Champion completely out of the league for competitive rates in this area. Very upset and looking for another provider!
Margaret, Sorry to hear that you are unhappy with your bills. Please know that delivery charges are charges directly from the utility passed to customers without any mark up. You can see how this is calculated here - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. Please email us at feedback@championenergyservices.com to take a closer look at your account. You might have renewed from an unbundled product (where delivery charges were part of your energy rate) to our new products where charges from the utlity are completely transparent on your bill.
— Champion Energy Services on February 10th, 2014
New Charges
As with several other customers of Champion, I was really happy when I made the change to Champion. Now I am regretting it. These additional charges from Oncor are boosting my monthly bill around $50.00 a month. Look at your bills, PLEASE. It does not say Oncor it says TDU Pass-Through charges. You may be riding on an old contract that does not have these charges so buyer beware when you renew. In the past Champion did not have these charges, I scan and keep all of my bills so when looking back on the older bills these charges were not there. This totally defeats getting a really good KWH rate. I will be looking to cancel my contract with Champion and moving onto another provider. Note to Champion.....some times it is just better to raise YOUR rate to absorb these Oncor charges rather than placing an additional charge on our monthly bill. So disappointed and I have been a long time customer. Many friends are cancelling over this also.
Teresa, We have absorbed increased Oncor several times in the past when these charges were bundled within your energy rate. With the new contracts everything is completely transparent.We want everyone to look at their bill, whether it is with us or their other provider. At Champion we have nothing to hide. The details are on your bill and if you want to see specifically how your delivery charges are calculated you can view it here - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. Please email us at feedback@championenergyservices.com to review your specific account.
— Champion Energy Services on January 24th, 2014
Hidden "Deliver" charge after 2 years-BEWARE of renewing!!
I recently renewed my service because I absolutely loved the service and were the most competitive energy company out there. I renewed my service as I never intended to go anywhere else. Then recently I looked at my previous two bills wondering why my bill was so much higher. Then I see these "Delivery" charges on my account that are almost equal to my entire bill itself. I CANNOT believe this, and after I called and spoke to a representative, they said that the new contracts now have a delivery charge and the old contracts are no longer being used and if I wanted to change that I would have to pay a 150.00 charge. I referred this company to everyone and now I am warning everyone. I am extremely disappointed at how they take advantage of their faithful customers.
Frances, The delivery charges that we receive directly from the utility have always been on your bill with no mark up. Previously these charges were located in 2 places on your bill - - part of your energy charge and a separate line item. On new contracts we have changed the way this is displayed on your bill to have all delivery charges as one line item. We would like to take a closer look at your account to review it with you. Please email us at feedback@championenergyservices.com
— Champion Energy Services on October 18th, 2013
After renewal, the bill skyrocketed!
I was pretty satisfied with Champion energy until my contract expired & I didn't get change to renew it on time. Since then I did sign another contract with them for the lowest possible rate but my bills are astronomical now!!!!!!! I wish I didn't sign new agreement with Champion. This is crazy, highway robery!I know it's summer & this is Texas, but our bill was never this high, ever! Our bill is double for this past month comparing to previous summer months. I will definitelly shop for new company before this contract even expires. Feeling cheated. I used to recomend them, but not anymore!
Melisa, Sorry to hear that you feel this way. Can you email us your account information to feedback@championenergyservices.com so we can take a closer look at your account and why your bill may be higher? We want to make this right. Thank you.
— Champion Energy Services on September 18th, 2013
Delivery Charges Substantially Higher
Not happy with the $150 delivery charge on this months bill. I renewed my contract last month and locked in at a lower rate. While my usage was higher this month I expected the bill to be lower because of the lower rate. (.097 vs .122). The bill was higher.
Please explain $150 delivery charge and why it is not any any of my previous bills.
Your delivery charges were not raised. Your current bill may look slightly different than your previous bill as the structure of our products changed. Delivery charges are passed through directly from the utility. Regardless of who your provider is, all providers pass these charges directly to customers without mark up. Previously some of these charges appeared on 2 places on your bill - bundled in your energy charge and as a separate line item. We made it more transparent to customers by listing it directly on the bill. If you have additional questions, please call us at 877.653.5090 or email us at feedback@championenergyservices.com.
— Champion Energy Services on October 18th, 2013
Fallen from grace
I've been with Champion Energy since 2009 and have always been VERY happy with my rates. I have always bragged about Champion and referred them to anyone who asked who I used. But sadly, they have driven their prices up and I will no longer remain a customer. I understand all electric companies have seen increases but even with that, Champion has gone from one of the cheapest to one of the must expensive and the no longer bundled TDU rates don't help. Their website has a lot of great features and is easy to use, the bills are easy to pay and keep track off and as of late they have been emailing me weekly usage rates so I know to expect what my bill for the month will be...if you are willing to pay much more for these things than it would still be worth it. But I have faith that my new provider can provide me a quality website and bill payment and I will be paying significantly less for it. I would return to Champion in a heartbeat if they decided to become the people's Champion again one day and return to being a low cost provider.
Sorry to lose you as long time customer. While we always strive to have fair prices in the market, we can not always be the cheapest. There are providers out there that can price really low, but have hidden fees that get ya later. We hope that you check us out again in the future.
— Champion Energy Services on August 21st, 2013
What in the world happened?
We've been hit with huge delivery charges after a renewal. Was very happy with Champion until this point. Suddenly, we're paying over $60 for a delivery fee? The "note" explaining these Delivery Charges does not match up with the cost of the fee. According the per Kwh charge, should be about $5. But it is over $60. We were expecting great rates, but this exploded the rate to almost double the cost.That's very deceptive. Champion says "no hidden fees" on their website. When we renewed we never expected to see this. See where someone else posted about same problem. Wonder if this is 1) legal, 2) normal cost with other services. 3) ethical
Since you renewed the structure of our products have changed. On your previous contract the delivery charges (Oncor) were bundled into your rate. To be more transparent of your charges we have separated your energy charge from your delivery charges. This is why it appears higher than you were used to seeing. However, it nets out the same. If you can email your account information Feedback@championenergyservices.com we can explain it in detail for your account.
— Champion Energy Services on August 21st, 2013
Started out good
I have been with champion for 4 years. They have good customer service and had great plans. But because they have gotten bigger overthe past few years, they no longer care about giving good rate plans. Their rates are no longer any better than reliant or txu. That is not how you keep good customers. I had rates in the 8's the whole 4 years but now the best they can do is 9.6. Really? I am very disappointed with how things are going and will try a different provider. Hopefully I will be one of the few and pick a decent provider.
Billing Penalty Miscue
I was threatened with disconnection even though Champiuon had my check (which was mis filled-out by me) They treated me as a deadbeat payer, I called and emailed customer sevrice to find out what the issue was and they ignored me. Just told me to pay. I repayed. Then they 2 weeks later informing me the check was address to the wrong company. The wonders of communicating with customet dis-servce. One department doesn't communcate with another. By the way, I am a long time customer and not happy with my treatment
Steve - Sorry to hear about your experience. Please escalate any questions or issues you have regarding your account to customercaremanager@championenergyservices.com for prompt resolution.
— Champion Energy Services on June 28th, 2013
Beware! Your Credit Rating will be impacted if you miss just one payment
Overall, I was happy with Champion Energy Services until I inadvertently missed making a payment for one billing cycle. Our Champion Energy Services account was under my wife's name. I was always paying my bills on time and I had never missed a payment. One time, I made a mistake while setting up a payment using my Bank of America Bill Payment Service. I actually paid the wrong company while my intention was to pay Champion Energy Services. That was my mistake. What was shocking for me was that the one time I missed making the payment was reported to credit rating agencies. My wife's credit rating (the name on the account) was lowered because Champion Energy Services had reported the one time late payment. My wife asked me what happened. Initially, I responded by saying that the bill was paid on time. It took me a while to figure out that I have made a mistake. This is a serious issue. You may not be aware of that your credit rating has been ruined. In my opinion, Champion Energy Services should have made some effort to contact us before reporting us a delinquent. They should have also looked at our history of payments and take into account all this before reporting to credit reporting agencies. One mishap; your credit rating ruined! Since this very serious issue, I had to rate them very low.
Tesh - If you could email us at feedback@championenergyservices.com with your account number we can look at this further. We wouldn't report you to a credit rating agency for one missed payment. And we are pretty thorough in communicating with our customers via email or phone prior to the extreme measure of reporting to an outside agency. Look forward to hearing from you to get this resolved.
— Champion Energy Services on January 31st, 2013
Champion charges for paying on line
Am I the only one that is brother by having to pay a $3.00+ fee for paying electronically? I've paid my electric bill on line for years without any fee and did not realize Champion charged for this convenience. Probably would not have choosen Champion had I known.
Hi Betty, We do currently have a fee for making a one-time credit card payment online or over the phone. We are working with our vendor to eliminate that fee. There is no fee to make a one time or recurring bank draft, or to set up a recurring credit card payment. You can find more information on this online at www.championenergyservices.com/paymentoptions, or give us a call at 877-653-5090.
— Champion Energy Services on October 9th, 2012
Never sent me a bill, cut off my electricity after admitting it was an error on their part!!!!
I signed on with champion last year, no problems until now. I have not received a bill since I moved into my new apartment, I called to check my bill and they said I was late on my payment. I was told they had accidentally starting sending my bills to my e-mail account ( I do not have internet service ) and that my electricity was going to be shut off within 24 hours. As an unemployed father of 4 children under the age of 6, I am unable to pay a $72 bill until next week and they would not allow me a few days to get the money together. Now our electric has been off for 3 days and my children are burning up! I paid a $350 deposit and they shut my electric off for a $72 bill!
Bradly, Sorry you have this bad experience at your new apartment. I see upon review of your account that everything is now up to date. Please contact customercaremanager@championenergyservices.com if you have further issues.
— Champion Energy Services on October 9th, 2012
Regrets - just another tricky reseller
Rates are comparable to local service.
They bill separately from our provider.
Unreasonable payment terms (15 days) AND I had issues trying to pay on-line, every time. Got so aggravated each month I just said screw it and lety them wait for the USPS.
Watch the contract. They bail on you and stick you with a large "TERMINATION FEE." Wish I could tell my customers to buzz off and send them a bill - I'd be a mogul too.
Hi DR, sounds like you are a commercial customer in Chicago. In that market, commercial customers receive one bill from Champion Energy for their electricity supply, and a separate bill from ComEd for their delivery. (Residential customers in Chicago receive one combined bill from Champion). Customers in Chicago can pay online using Automatic Bank Draft (one time or recurring) and a customer care agent can help you set that up.
— Champion Energy Services on October 9th, 2012
Bad service and inept service personnel
Had Champion Energy for my daughters college apartment. Put in a transfer notice for service at new address. After several confirming phone calls from Champion power was to be turned on Friday. As of this writing no power at 11 a.m. Monday. After many calls to the service department over the weekend and promises of calls from supervisors and emergency orders for connection ....no power. If and when they do get it on we will be shopping for a new provider. This is south Texas during the summer.
Randy, sorry about your experience. The ERCOT system (state-wide system that manages all move-in transactions) was down for a system upgrade from June 8 - June 11, and move-ins were not being processed across the state (for any retailer, not just for Champion). That should have been explained more clearly over the phone. I'll have our customer care manager contact you to discuss your concerns.
— Champion Energy Services on June 28th, 2012
Poor Customer Service and Billing
My personal home and businesses used Champion
Energy for over a year. I moved to a new home
that did not allow me to choose my energy
provider. When I moved I paid my final bill. 6
months later I get a call from a collections
agency saying that I owe Champion. I have never
received an email, phone call or a letter
stating that I had a balance that I needed to
pay although the customer service rep said they
tried to contact me. Tried to resolve it with
the customer service rep but "it was out of her
hands". Well I guess my other businesses will
be out of their hands as I will cancel my
service. Was told I would get a phone call to
see if someone could help me but guess they are
too busy to get back to me.
RJ -- sorry about your experience. Please email us at feedback@championenergyservices.com. I'll look into the situation and work with you to get this resolved.
— Champion Energy Services on May 7th, 2012
Poor service
I came home to no power. Called an electrician out and they found that my power was shut off. I called Champion Energy and after 2 calls I found out that someone e-mailed them to cancel my service. I was on the phone with 4 people over 3 hours and they could not help me until they investigate. I was promised a supervisor call back from Ms. Anita twice which I never received. I did not cancel my power and had no reason to. Champion screwed up and I suffer.They absolutely did not care and gave me no idea when I will have power again.
Randy, I apologize for your experience. We received an online notice requesting service shut off. We appreciate you being with us since 2009. I'll contact you regarding a renewal offer, as your contract is expiring in May.
— Champion Energy Services on May 7th, 2012
Go's higher & higher
Starts out a good low price. then as you stay with them they will go higher and higher before you know it you will be up to 14. something. no good.
Crooks -- overcharging
I had picked Champion Energy because of their low rates. That is until my contract ran out and I went to another provider. Even after the 12 month contract had expired I was charged using their month to month billing price. This was still very low, so no big deal. I went with another electricity provider and recieved my FINAL bill ( 16 days ) which was more than the whole month prior. I finally got my bill in the mail and noticed they had charged me 3 times to amount per kWh ( 21.444 cents per kWh )than I have every been charged. I guess that is thier way of saying thanks for your business and here's your stab in the back for leaving us. I'll NEVER go back to these guys again....I don't care if they are the cheapest listing, because I'll pay in the ass when I leave them. I'll also be reporting this over charge to the BBB.
Al, Thanks for posting this and giving us the opportunity to explain. You can contact us directly to discuss this at feedback@championenergyservices.com. We never base a customer's rate on whether they are switching to another provider. Off-contract rates are calculated based on a published mathematical formula, or an "index." When customers are off-contract, they are charged a price tied to the daily wholesale price of electricity. When daily prices of power are up, your rate goes up. When they are down, the rate goes down. A history of this rate can be found here - www.championenergyservices.com/monthtomonth -- and will show that prices change with market conditions, not based on when the customer expires. The best way to avoid fluctuating month to month prices is to stay on a fixed price contract, regardless of who that contract is with.
— Champion Energy Services on September 22nd, 2011
Great, great provider!
I wish we had switched sooner. Easy to follow bill, great rates, and awesome customer service.
Great price, bad service
I have no problems with my bills from this company. They were always
right, always low, and always forgiven for their lateness when I forgot to
pay on time. Which I do often.
The thing is, they're really hard to get ahold of when you need to talk to
customer service. And the pay-online feature WOULD NOT work with my
computer (I have a mac), so I was constantly having to call and try to
figure out why. They may have finally solved this problem, but I'm moving
anyway so I'll probably switch.
Recent 1 Star Reviews
Champion shady billing
Just to let everyone know the outstanding reviews Champion received is a lie unfortunately. Do not be entrapped by their services, I have been arguing with them for the past three months about a mistake they made on the bill where they were suppose to give me free weekends and tried crediting me for only 65 kwh meanwhile I used closer to 475 kwh when I did the math with oncor. Theyve been overcharging me and trying to switch the bill around to make it seem like they are crediting me for the mistake the billing department made and the customer service representive made when I specifically asked him to switch me to a free weekends account. Something so simple and of course they got it wrong. I will post my bill so you can see the numbers that make no sense and the robbery they get away for the solar buyback rate they have going on it is a nice racket. I switched from Rhythm because of the rave reviews and prices were spiking what a regret. I will be cancelling my contract tomorrow paying them another 250 dollars just to get out of the contract and find another company because of the amount of stress and condescending nature of this company. Stay far away! Youve been warned!
Sorry solar buyback rates
Be aware that they charge full retail on what you get from them at 15.3 cents per kWh. Champion Energy Services only paid 3.3 cents per kWh when my system returned it to them during peak hours in December. I dread the summer. Almika Energy is much better if you live where they are a provider. I am stuck with them for now.
Over billing - found in violation after complaint filed
Champion egregiously overbilled me from June- July 2022 with a failure to disclose my change in rates. I filed a complaint with the Public Utility Commission and they were found to be in violation. Search for the google review to see the decision letter.
Bad Customer Service and Pricing is Misleading
Call to inquire about bill, customer service rep was nasty and negative. Offered no options or help for what she said "Is what it is?"
Twana
Ive never paid this much for electricity in life.
Not happy
I was on the phone for about a hour or so trying to get them to honor a bill that THEY sent me. The lady kept putting we on hold then came back saying the same thing. They charge you whatever they want to and there is nothing you can do because if you don't pay it your lights are off. This company is VERY shady and crooks. I hate I renewed with them in August. But the deceit didn't began until December. This is really sad that they treat customers this way. I am going to pay because I don't have a choice. But I will be watching my bill very closely going forward. Until its time to renew then Im gone. Also I will be contacting The Public Utility Commission.
No compassion for your customers!
How long does it take to get electricity turned back on when you have an infant in the home and the weather is about to drop to freezing tonight? I talked to several different people who told me that since I have a smart meter it would take 2 to 4 hours to get it back on. I mean do I need to send a picture of our 5 week old or isnt there some kind of emergency protocol for situations like this. Im beside myself that you dont care about your customers more than this. Ive never had my electricity turned off. Due to me loosing 3 family members I forgot to pay my bill. I immediately paid as soon as I realized what happened. Can you not text message your customer in this situation before the electricity is turned off? Im so upset with Champion right now. I know you can follow through with Oncor also. Why wouldnt you under this situation. Never again! I wouldnt recommend anyone deal with this company who only cares about money and not also the well being of their good customers
Customer Service Lies
I have spent 2 months now trying to be refunded for a $7,000 overpayment due to a decimal point fat fingering. I realized my error immediately, called their support team, and have been been lied to over and over with regard to the plan to fix it. I've spoken with over 10 reps and they have a different story every time including it being a bank issue (it wasn't, as I did pay that amount since the system didn't block that drastic of an overpayment), I was told 3 times now that my check was being overnighted and it has never showed up. No one can ever give me a tracking number. I'm told it can only be done via hard check vs. an electronic payment. The one rep who did email me has fake phone numbers in her email signature. I've never dealt with worse customer service, and that's including Spirit Airlines, the IRS, and the DMV...and we all know how terrible they are.
I'd give them zero stars if I could
Was a customer for years. Long hold times, and policies that penalize the customer, makes renewals a mental beating. they make it easier to leave them as a customer than to fix your problems. I happily paid the $250 early cancellation fee to get away from them, and I am cheap.
Amazing how bad the customer service is at Champion Energy Services
I have been trying to update my credit card information for Auto Pay for two weeks now. I finally got to a live person after having been disconnected while on hold several times and they transferred me to an automated system where I was on hold for 10 minutes with no service. Your customer service is a "black hole" which is causing me to consider moving my electric service.
Billing problems not fixed
They have serious problems with their billing system and have not fixed it. They are wrongly charging me additional $30. for their mistake and won't remove the charge from my bill. I can't even get a payment to go through now. Problems are worse than before. They are not taking this seriously and are ignoring my repeated attempts to resolve it.
Not Satisfied as a Long Time Customer
I was with Champion's Energy for the last 6 years. Since last month, I started receiving emails regarding the contract renewal. I checked on their website where they have different rates for a new customer and the ones who are due for renewal. I was shocked to see higher renewal rates. I recently switched to a different energy provider who offered a better price. My monthly bills are in the 60-90$ range. My contract was set to expire in the third week of June. For only 20-25 days, they charged me a $250 cancellation fee and send me the huge bill.I called the representative who was not helpful at all. I explained to her that I was with Champion's energy for 6 years and it's not like I am breaking the contract in 6-10 months. For only 20-25days I am being charged 3 times more amount than I pay monthly. The representative was not helpful. She kept telling me you signed the contract and you will have to pay this amount. I asked her if she can transfer me to someone who can help me with this issue and she said she cannot transfer my call and she cannot make any changes to my bill. This was the most awful experience in the last 6 years. In the end, she told me will escalate my request and someone will contact me within 24 hours. At one point, I was happy with them however after speaking with a representative I realized that I was wrong. I will not recommend them to any friend or family member.
HORRIBLE!
Since Covid the website doesn't work, phone service is non-existant, and don't even get me started on the lack of customer service which is a total joke because there isn't any.
This company needs to get there employees off unemployment and get there as___ back to work, period.
I am canceling service as soon as my contract is up.
Use another service unless you want to get mad every time you want to pay your bill or talk to anyone.
HORRIBLE!
Non existence customer service and deceptive prices
It was impossible to get through to an agent. Also your prices were different from advertised prices.
Horrible Customer Service
I renewed with Champion Energy a couple of months ago because of there rating was very good with JDPowers, however, if I had to do it today I wouldn't.You cannot get anyone on the telephone without waiting for at least an hour (which I have done once) and forget about a chat on line because they will never answer you. The website SUCKS big time. I cannot log in and cannot get anyone on deck support to see why. If I hadn't renewed with a new contract or could cancel without a penalty I would. Bottom Line DON"T USE THEM !!!!
Terrible customer server - The worst I've ever experienced for anything
Called 50 times, emailed , even tried the chat line. No one responds. Ever.
Why are my costs increasing when I signed a contract
My costs are 25% higher this year, had to call 3 times to get someone who could even get me any information. Called Oncor, numbers are much different from Champion since I had to call in 3 times to Champion to even get someone to talk with me I am going with Oncor's numbers. Spoke with Gabby who passed me to Oncor with the incorrect phone number, then Adrian who hung up on me, then Cecelia who didn't believe Oncor. So disappointed that I signed a 2 year agreement, can't wait to change providers
The worst of EVER (RUN AWAY)
This is the worst energy company so far I used. The increase my bills over 120% within a year period. Even when I use less of their stupid energy which I can tell by now using both AC/heat in my home and when I out of the state. This company is fraud and I hope those of you ready this wont make the mistake I did by not reading about them and how bad and greedy they are and again they are the worst with fake rate that they don't apply.
RUN AWAY PLEASE
Go somewhere else these people are HORRIBLE!!!!??
My account with them has been screwed up since day 1. They admit over charging me around $300 but I cant get it back. They give me a new run around every time it never makes any sense. They are impossible to deal with and dont care. Champion Energy is big mistake and recommend staying as far away as you can from this train wreck!!!
You better not miss a payment are you will be cut off !! NO EXCUSES
I have had their service for 3 years I have never been late one time. then the covid 19 hit and I got behind by 148.00. which I made payment arrangements to pay 74 dollars then which I did and then 74 dols in two weeks but someting came up and I could not pay it and I called them. I am 69 years old but that made no difference. so now I got my new bill and the 74 dollars now I owe 198. You would think a company would look at the customers payment history and for 3 years never been late one time and now late one time and they are going to cut me off. what happen to customer service. business's are dog eat dog. My contract has ran out even though I am late the representative has asked me do I want to renew my contract. Are you kidding me you want cut me any slack on my bill and they want me to sign a new contract. I don't think so. bye champion energy. treat your customers terrible and they will find another company there are plenty of them. when you realize that there is so much competition out here maybe you will change your attitude.
Liers
This is the worst Electric company. They lied and bill you for not what you use but what they think you should paid. I started with same electrical stuffs with nothing change even less usage and never used AC coz my house is very cold yet they increse it from month to month that I was so agree that when I asked to cut it off they said I shud pay $150. They are fraud the way they charge for bills. I rerated ever switching to this useless Electric Company. Plz don't make same mistake I did.
Renew immediately or you LOSE!
I have had Champion for two years on a contract. The bill before this one was when the contract ended. I had over $300 in credit. Being an old lady, 77, I was not aware that I needed to renew that. So, I just got a new bill with a balance of $299.29. I called and told them I would renew the contract if they would correct that and was told that the state would not allow that to happen...."regulations". I will be switching as soon as I can get someone with another electrical service, probably constellation, tomorrow morning.
Hi Sara,
We send out renewal reminders starting 45 days in advance before the contract expiration date to help give a heads up to our customers before their contract ends. An agent will be in touch with you soon. Thanks!
— Champion Energy Services on September 11th, 2020
Worst Customer Service!!!
I never chose Champion Energy the lady manipulate my father to change our company when I was working, when I try to get back to my other company I received the worst customer service, the lady who answer the phone use bad language and was super rude respond to my inquiries. I had a lot of issue in two years but decide just to pay my Billing account and wait for the contract to finish, the Weekly report is insane total opposite of what the lady said to my father and he believed so youll know that how much electricity you had consumed Its overpriced They are helpless and totally out of budget your electric consumption will be more and more every month with Hidden charges- you will pay for your usage, And more charges and the taxes. I Never referred Champion to my friends, and I would never recommending it to others. I'm just glad I made a right choice Yo get back to my previous company. This is the worst company with the worst customer service.
Hi Karla,
Sorry to hear that these issues werent resolved and resulted in you leaving us. We strive to provide the best customer experience for our customers and would be happy to discuss this further.
— Champion Energy Services on May 26th, 2020
ALL THEY WANT IS MONEY
This company dosent care about their customers, they care about the money. They were going to shut off my moms electricity, they refused to grant a 4 day extension until she got her SSI check. She dumped Champion energey before they could shut off her electricity. But then they sent her a bill for 400 dollars. They dont care about anything but getting their money
Sorry to hear about your mom's electricity. We would like the opportunity to review your account and see what happened. Could you email us your account information to feedback@champion.energy?
— Champion Energy Services on March 2nd, 2020
OUTRAGEOUS price increase
I've been a business customer of Champion for years. Out of the blue they increased my rate from .058 to .25016. They claim that is the "going market rate" for this area. A simple search online shows otherwise. This is theft.
Champion Energy makes every effort to alert our customers of their contract expiration in advance of the end date. Once the contract expires, the account will roll over on a month-to-month variable rate, which is visible at any time on our website. We believe in being 100% transparent. Please reach out to us at social@champion.energy or 877.653.5090 if you would like to discuss the matter further.
— Champion Energy Services on September 27th, 2019
Fair rates
The rates are a fair deal but the early cutoff rate is to high.Customer service was not that great.
Not quite sure what early cutoff rate you are referring to? Feel free to email us at feedback@champion.energy to address all your questions or concerns. Thanks!
— Champion Energy Services on May 1st, 2018
Worst systems I have seen in 50 years
After being with champion for two months (starting Jan 2017) A new property was being developed a mile down the road and in the process of them trying to get power ... our power was shut off for days!!!When I tried to call champion, it was impossible to get a hold of someone and then took them days to get it figured out they explained that it was because of human error and due to addresses and such and promised to make it right with us ... but we've never seen one penny of reimbursement for losses In that process They started a second account for us and said they would have to delete the old account... everything was fine as long as we were going along under contract After calling over 30 times in the last weeks to find out about a notice that was sent to a five year old email address that had to picked up out of Oncore's digital archives, the customer service person said well I see your current email address (Which is the correct one and he could explain how they got the old address and why the notification for going out of service was sent to that address that was not given to them by us in the first placeSince he was the first person we had gotten a hold of after all those calls and 27 minutes on the phone he told me he would have to have someone call me back. I said I rather stay on the line and he said he was sorry but he could not do that and HUNG UP ON ME. Wow!!! I highly doubt that I'll get a callback... The young man said since we are out of contract we would be paying nearly double for our electricity and Said he cannot backdate it to when the contract ended a week ago. Wow again!!! So the longer they wait to get a hold of me and resolve this they will continue to charge me double for my electricity this is outrageous... I don't know what you would actually call this it's not extortion... it seems somewhat like I'm being hijacked or held hostage but however you slice it it's incredibly poor customer service.Call the Texas utilities commission tomorrow when they open back up ...By the way I think this is the second review I have done in my life.I remained calm on the phone and was just trying to get this resolved ... Wasnt upset with the guy... just asked if he could put a supervisor on the line... but clearly being calm and kind doesnt work with these folks.
Champion Energy Year in Review. Zero Stars.
I have been using Champion energy for a year now, and I cannot wait for my contract to be up so that I can switch. I live alone, in a tiny, one bedroom apartment. My daily usage is of some lights, a TV and a computer.My first two months the bills were around $80 which seemed fair. Then the bills started to climb and by mid july, my bill was around $140. I called to ask why that was, because my AC doesn't work and my usage patterns hadn't changed. And to ask why the weekly reports said differently, with many odd energy spikes happening at night when I was asleep. The woman on the phone, Katherine, exasperatedly told me it was because it was summer or that it "must be my fridge" and tried to wrap up the call asking if "there was anything ELSE she could help me with". I told her there had to be a mistake and asked if there was any way to check. She said they could send someone to check the meter but that's it. I said thank you and she just hung up.Two weeks later I got an email saying the meter was fine and nothing else.In september I got an email welcoming me and saying I was enrolled, as if I hadn't been for six months.Then even when the temperature started to drop, my bills stayed high with odd usage spikes even when I wasn't home. Until this month, one month before I would need to renew my contract, my bill is going to be $250.In this same city, my sister's four bedroom house with a pool costs half that.I have no idea how this company has such good reviews.
Deceptive and Harrasing
When first signing up for Champion energy I was quoted a price and my bill was fine, that is for the first six months. Then suddenly my bill increased and doubled with no explanation. I decided to cancel my service after paying my final bill and have since been harassed via email and phone by Debbie Mulefu for what she is saying is an early termination fee. I never agreed to extend my service and its too bad that they are being given such a high rating. I believe that too is rigged and a lie. Apparently Debbie is unaware that once a consumer request that the company discontinue calling and emailing them it becomes harassment. Hopefully this email will make this clear or the $150.00 fee that they are trying to charge me will be paid ten times more to me for harassment. I have reported the company to the BBB and suggest everyone else do the same to ensure that these companies are transparent to consumers.
Weird
I called them to get a rate, decided to go with Cirro, but got a bill for 4.95 that said I owed them 1days fee. I didnt pay it.
That does sound pretty strange. Can you email us your information to feedback@championenergyservices.com so we can investigate this? If you aren't our customer there is no way we would be billing you. Thanks!
— Champion Energy Services on October 20th, 2017
Busted
I had my electricity off all day yesterday, according to my activity and how much it cost, it was the same as previous days. They say they give you ten dollars to sign up which translates as we are going to actually keep ten dollars of your money and you cant touch.
We're sorry to hear that you are disappointed. Please send us an email at feedback@championenergyservices.com to investigate this further.
— Champion Energy Services on October 20th, 2017
Worst electricity company ever
I should of know I was gonna have problems the first day they told me my service was gonna start on the "18" and when the 18 came up there was no service, when I called they told me there was no transaction or notes on my non existing account. I've made payments through them, not the automated system, through THEM! and the following month I have a pending bill for last month, I check my bank account and there is nothing drafted. Even tho they specifically said the payment was processed! And when I ask they just say "there is no notes about that"
Hi Lesley, We're so sorry to hear about your experience. Can you please email us at feedback@championenergyservices.com so we can investigate this further? Thanks!
— Champion Energy Services on September 22nd, 2017
Changed billing with no warning
When I initially signed up the price was great and then without any notice my bills doubled. The rate was changed and I was never notified. Lost my trust in this company
Hi BJ. We're sorry to hear that you are disappointed. Can you please send us an email at social@championenergyservices.com to investigate this further?
— Champion Energy Services on August 22nd, 2017
Bad customer service
Bad experience regarding the offers. Had to call multiple times to receive the credit that was offered. Customer reps don't understand te offers and give incorrect information
Sorry to hear about your experience. Can you please email us at feedback@championenergyservices.com to investigate further?
— Champion Energy Services on June 30th, 2017
Disappointed in Communication and Customer Service
I have been a Champion Energy customer for 15 months. I am a loyal customer, and I pay my bills on time (automatic payments), - I've even had previous energy companies offer to be a credit reference. I haven't had any problems with Champion Energy until recently. I looked at my bank statement and noticed the payments were increasing by significant amounts each month. When I called to discuss this, they told me my contract was up 3 months ago, therefore I'm now paying the very high variable rate. When I asked why I wasn't informed of this, Maria got an attitude and told me they emailed me a renewal notification. Well turns out they've had my email address on file wrong from the get go (they switched the order of my first and last name). Their lack of information has unfortunately, cost me quite a bit of money I wasn't expecting to pay, as my bills at this time last year were significantly lower. Times are tough, and when I asked if there was anything they could do to assist or any sort of credit they could apply, With her attitude, Maria said she couldn't do anything. When I asked to speak to a supervisor, she got Lydia on the phone and Lydia was not apologetic and kept insisting they emailed me, so this is my fault. The only option I had was to start a new contract or have my electricity turned off today (Friday) until I could get another company to come out on Monday. Reluctantly, I renewed as I can't go without electricity for 3 days, but I'm moving out in 3 months so I'm going to have to pay $150 early termination fee to cancel. Needless to say, I will not renew with Champion when I move and I certainly won't recommend to anyone I know. I was extremely disappointed with the customer service experience. I would expect much more from a company that has such good ratings and reviews.
We are sorry to hear about your experience as this is definitely not the norm. Can you email us your account information to feedback@championenergyservices.com so we can look into this further? Thank you.
— Champion Energy Services on December 8th, 2016
Too high!!!
1st 2 years was ok. Champion decided to be greedy increased rates added extra fees & unreleastic charges. We are no longer charged for our electricity usage but a million more fees. Ridiculous. Champion decided Greed is better then Customers. I called customer service about all the new additional charges. Representative did not care!!! Its all about sucking more money out of your customers. Needless to say. I cancelled my service with Champion and signed up for service with a better company. Champion please do not reply to my review. Save the PR. You did not care when I contacted you previously.
Sorry to hear that Nessa. We have actually eliminated fees rather than adding fees.
— Champion Energy Services on May 18th, 2015
Beware...Bad Company to deal with.
A very bad experience dealing with these people I feel that they lied to me and mislead me. My bill did not go down but instead went up. When I canceled with them I was hit with a $1700 early termination fee.
Service Delivery Charge.... BEWARE!!!!!
In the winter months [or so it appears], the service delivery charges on my electrical bills skyrocket. All year i have been charged, on average, approx. $3.00 per month for the 'service delivery charge'. Then in October, i start getting charged around $45+ per month for the same 'service delivery charge'. This is a ridiculous charge/amount. In summary, Champion Energy WAS NOT CLEAR when I signed up for/renewed my contract for service on what to expect with these fees and, how this will drastically affect your monthly bill/average kWh charge [AND APPARENTLY, ONLY IN THE WINTER MONTHS???]. They advertise their overall rates being cheaper than Reliant and TXU but that is simplify not true when you consider the significant increase in service delivery charges they say they pass on to us 'at no markup'. In my opinion, this is just a way for them to make money since winter months are typically less in kWh usage since many people use gas for heat. In summary, i signed up for a fixed kWh rate of .06100 and yet, my December bill reflects a 9.821 per kWh because of all the 'fees' they tacked on to my bill. Shameful... additionally, their online chat never works. Every time i try to use it, i get a message "online chat is offline, please call 800-xxx-xxxx". If you are not going to staff a customer care center to accept online chat, take it off your website.
Larissa, All customers are charged delivery charges from the utility and all electric providers charge this to the customer with no mark-up. In your case, Oncor's monthly customer charges are $5.25 a month plus their deliver charges of 3.33¢ per kWh. You can read more about this here - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. The difference between the 6.1¢ energy charge that Champion charges you, the 9.82¢ average price per kWh factors in the "all-in" rate based on your usage. Also, sorry to hear that you had issues with our online chat. It has been updated to only show when our agents are available to chat.
— Champion Energy Services on November 5th, 2015
Horrible electric provider
Was with TXU and decided to switch to Champion Energy because they claim to have cheaper rates. They lied my electric bill is higher than it has ever been. I have never had a bill so high and the discounts that they claim do not help what so ever. I will be switching back to TXU and dropping Champion Energy do not believe what they tell you.
Craig, There are many providers out there, some with lower rates and others with higher rates. If the cheapest rate is what you are going for, Champion Energy will not always be the lowest. What we can give you is a fair prices in line with the market, transparent billing, free payment options and exceptional customer care to name a few. We believe in transparency - giving customers the facts with no gimmicks or gotchas. Email us your account information at feedback@championenergyservices.com and we would be happy to take a closer look at your higher bill.
— Champion Energy Services on December 4th, 2014
All Reviews By Date
Great experience
It has been a much better experience compared to all the past electricity carriers we have used. The rates have been very reasonable. We have been satisfied with the service so far. It has been really helpful to be able to watch our weekly usage by email notifications.
The best company I've had in a while
I came to Champion from Reliant, and not only did I get a $50 discount my second month, but there have been no surprise charges or hidden fees. Rates have gone up but my bill has not doubled as other companies did. I will be here a while. Use my code to get your discount!
Champion shady billing
Just to let everyone know the outstanding reviews Champion received is a lie unfortunately. Do not be entrapped by their services, I have been arguing with them for the past three months about a mistake they made on the bill where they were suppose to give me free weekends and tried crediting me for only 65 kwh meanwhile I used closer to 475 kwh when I did the math with oncor. Theyve been overcharging me and trying to switch the bill around to make it seem like they are crediting me for the mistake the billing department made and the customer service representive made when I specifically asked him to switch me to a free weekends account. Something so simple and of course they got it wrong. I will post my bill so you can see the numbers that make no sense and the robbery they get away for the solar buyback rate they have going on it is a nice racket. I switched from Rhythm because of the rave reviews and prices were spiking what a regret. I will be cancelling my contract tomorrow paying them another 250 dollars just to get out of the contract and find another company because of the amount of stress and condescending nature of this company. Stay far away! Youve been warned!
Sorry solar buyback rates
Be aware that they charge full retail on what you get from them at 15.3 cents per kWh. Champion Energy Services only paid 3.3 cents per kWh when my system returned it to them during peak hours in December. I dread the summer. Almika Energy is much better if you live where they are a provider. I am stuck with them for now.
Easy switch, Timely Billing
The switch to Champion was easy and without complication. They bill with plenty of notice to plan for payment. Customer portal is user friendly.
Over billing - found in violation after complaint filed
Champion egregiously overbilled me from June- July 2022 with a failure to disclose my change in rates. I filed a complaint with the Public Utility Commission and they were found to be in violation. Search for the google review to see the decision letter.
Bad Customer Service and Pricing is Misleading
Call to inquire about bill, customer service rep was nasty and negative. Offered no options or help for what she said "Is what it is?"
Champion review
I am very satisfied with the service I receive. I especially appreciate the weekly energy use email.
Finally Greatness
Original a bit irritated. They wanted a review after 3 days. I wrote a review. Since then, I have been very pleased. Set up auto pmts, easy. Great price. Weekly usage email with bill projection. This makes it easy to adjust usage. So far, it's great. No surprises.
Exceptional Customer Service
I contacted Champion Energy for new services, and not really knowing what to expect. I had so many options to choose from. The customer service agent Deirdre P., provided me with thorough and detailed information about the services. She was patient-even though I had 50 questions. Her tone never seemed agitated or frustrated! Her exceptional customer service and knowledge of the companies policies and procedures is one of the main reasons that helped me to decide to receive services. Keep being compassionate and kind to your customers Deirdre and you will be truly blessed. I have not received a bill to honestly answer how that process would be, but because I believe in the information Deirdre provided I will rate that area with a 5 star. Thank you again for your time!!
Champion, okay, but expensive
All the power companies are gouging customers with the latest rate plans. They push the 24 month plans locking in customers. Gas prices will decrease next which should generate lower priced plans, but changing to a lower costed plan prior to the end of the contract will cost $250.00. There is no prorating.
Great switch
Easiest way to switch from one elctric co to another. Customer service was really great.
Finally a Great CSR
I want to express my appreciation for the help I received from Marie the last representative that was finally able to take care of my issue regarding my account. It would take writing a book to explain the hoops I had to go through before Marie was able to take care of it.
It all started when I did not pay attention to the fine print when I signed with another provider and found out that I would have been in deep trouble fulfilling their contract, as I'm retired and with limited funds, and the cost would have put me in a bad position 9 months out of the year.
Marie was able to clear all the issues and I'm back with Champion for another 2 years.
Thnak you Marie. Great Job!
Twana
Ive never paid this much for electricity in life.
Customer service
Mark H. was great help, he is a people's person, very respectful and kind. It is always a pleasure to engage with people that know how to talk to folks. Mark H. you are the best " Keep up the good job" excellent communicator.
Champion energy is the best
Champion Energy Services has been really great for me so far!! Customer service and price is a lot better than my previous electric provider for my apartment as well as a lot cheaper surprisingly. They have pretty good plans. I would highly recommend. Did not regret making the switch. Use my referal code for $50 off! EDINH001Or use the link:Champion.Energy/referral?refer=EDINH001
Most appreciative
My name is BRANDON Hunter I spoke Paul. The absolute best customer experience ever. Swear to God please give extra consideration to Paul he should be a trainer.
Not for Senior Citizens
I don't doubt this is a OK company. I simply cannot believe that I cannot set my payment with the arrival of my Social Security Pension....in this case, 4 days difference! What an enormous problem this creates for us, and I've never come across this public relations insult before. They should be decent enough to post a WARNING before causing this ongoing financial nightmare to us. I have no idea what to do!
This is a common question. What most people don't recognize, is that the meter read dates are not controlled by the retail providers, rather those are set by the poles and wires company that reads your meter. Most providers generate the bill as soon as they receive the meter reading, so the timing of the bill is out of their control.
— Matt Oberle on January 24th, 2024
Champion in Energy
I have used Champion Energy for 6 years, I changed electric provider for a year because my landlord provided electricity in my apartment. But now I moved again and went back to Champion Energy and signed up for 2 years Free weekend because for that year of not using Champion, my electricity bill is really high, though the kwh usage is almost the same. What I love about Champion is the transparent electric bill, no hidden charges, no minimum usage, you get a usage history weekly so you have an idea how much you used and budget your electric bill. I am so happy I am back with Champion, hope you choose Champion too! Please use referral code STOLEN001 to get credit. Thank you!
Champion Rates are often a good choice as a cheap electricity option for Houston apartment dwellers, because they have a low monthly fee and a steady rate.
— Karl Trollinger on January 24th, 2024
Not happy
I was on the phone for about a hour or so trying to get them to honor a bill that THEY sent me. The lady kept putting we on hold then came back saying the same thing. They charge you whatever they want to and there is nothing you can do because if you don't pay it your lights are off. This company is VERY shady and crooks. I hate I renewed with them in August. But the deceit didn't began until December. This is really sad that they treat customers this way. I am going to pay because I don't have a choice. But I will be watching my bill very closely going forward. Until its time to renew then Im gone. Also I will be contacting The Public Utility Commission.
Best Representative
Today I contacted the most helpful
Representative Mark H.
Mark H was the first person who actually helped me understand what the breakdown was going to be financially. I had called two other companies and no one gave the details simply as Mark H.
If I owned a company ( as I have in the past ) , I would hire him away from
Champion !!!
Thank You Mark H ! You made my day
No compassion for your customers!
How long does it take to get electricity turned back on when you have an infant in the home and the weather is about to drop to freezing tonight? I talked to several different people who told me that since I have a smart meter it would take 2 to 4 hours to get it back on. I mean do I need to send a picture of our 5 week old or isnt there some kind of emergency protocol for situations like this. Im beside myself that you dont care about your customers more than this. Ive never had my electricity turned off. Due to me loosing 3 family members I forgot to pay my bill. I immediately paid as soon as I realized what happened. Can you not text message your customer in this situation before the electricity is turned off? Im so upset with Champion right now. I know you can follow through with Oncor also. Why wouldnt you under this situation. Never again! I wouldnt recommend anyone deal with this company who only cares about money and not also the well being of their good customers
BEST ELECTRICITY SERVICE
Ive used Champion Energy for a little while now. Great Service, and has always been low/reasonably priced. Have no complaints with them at all. I am really grateful to have them because my last energy company would have sporadic pricing on the bills... with some hidden fees and stuff. Luckily, I can honestly say that Champion Energy has done none of that! Honestly, you cant go wrong with this company.
I like to do far
This company offered the lowest rates so far. And I researched it pretty well. I am happy so far.
Customer Service Lies
I have spent 2 months now trying to be refunded for a $7,000 overpayment due to a decimal point fat fingering. I realized my error immediately, called their support team, and have been been lied to over and over with regard to the plan to fix it. I've spoken with over 10 reps and they have a different story every time including it being a bank issue (it wasn't, as I did pay that amount since the system didn't block that drastic of an overpayment), I was told 3 times now that my check was being overnighted and it has never showed up. No one can ever give me a tracking number. I'm told it can only be done via hard check vs. an electronic payment. The one rep who did email me has fake phone numbers in her email signature. I've never dealt with worse customer service, and that's including Spirit Airlines, the IRS, and the DMV...and we all know how terrible they are.
Best Energy Provider So Far
It was easy to research and see how Champion had the best price per kilowatt hour. I created an Excel spreadsheet and entered the previous years worth of usage with my old company and then another as if I had been with Champion. Once I saw how much more savings I would receive, I did the same data analyst for my daughter. I convinced my daughter to sign up with them even before I was eligible to change companies! By the time I was able to sign up, (2 months after her) I ended up paying a penny more per KWh, but I still save! Were both very happy.
Best company
I havent had any issues and customer service is great!
Overall Great Service and Pricing
Continuous great service even after the major freeze back in February of 2021. Communicated everything that was happening and biggest thing is i did not receive a ridiculous bill. New customer portal is a lot better as well!
Been really Happy with Champion!
We have been with Champion for a long time now and don't ever have plans to leave. The rates are extremely reasonable compared to past carriers we have used. Thanks Champion!!
Review
X
Champion Energy accounting
switched providers again due to price. someone scrwed up order resulting in an extra $144.00 delivery charge. It took four calls before a supervisor was able to adjust the overcharge. However they did not adjust the applicable taxes. Two more calls, not finished yet. People who answer the phone can't do anything. Supervisors are apparently not onsite with the telephone reps so everything gets done or not by internal emails.
Switch to Champion
Rates are lower than anything I've found and NO HIDDEN FEES
I'd give them zero stars if I could
Was a customer for years. Long hold times, and policies that penalize the customer, makes renewals a mental beating. they make it easier to leave them as a customer than to fix your problems. I happily paid the $250 early cancellation fee to get away from them, and I am cheap.
Amazing how bad the customer service is at Champion Energy Services
I have been trying to update my credit card information for Auto Pay for two weeks now. I finally got to a live person after having been disconnected while on hold several times and they transferred me to an automated system where I was on hold for 10 minutes with no service. Your customer service is a "black hole" which is causing me to consider moving my electric service.
BILLING ERROR
Unable to contact Chanpion to renew my contract. Would not answer the phone for two days. When finaly renewed original contract was voided and new account established resulting in $150 delivery charge by Centerpoint Energy. HAVE BEEN ADVISED IT WILL TAKE 45 DAYS TO CORRECT
Billing problems not fixed
They have serious problems with their billing system and have not fixed it. They are wrongly charging me additional $30. for their mistake and won't remove the charge from my bill. I can't even get a payment to go through now. Problems are worse than before. They are not taking this seriously and are ignoring my repeated attempts to resolve it.
Low rates
I have saved so much on my monthly electric bill. I chose the plan that fit my needs.. Champion offers low rates. Great customer service too.
Not Satisfied as a Long Time Customer
I was with Champion's Energy for the last 6 years. Since last month, I started receiving emails regarding the contract renewal. I checked on their website where they have different rates for a new customer and the ones who are due for renewal. I was shocked to see higher renewal rates. I recently switched to a different energy provider who offered a better price. My monthly bills are in the 60-90$ range. My contract was set to expire in the third week of June. For only 20-25 days, they charged me a $250 cancellation fee and send me the huge bill.I called the representative who was not helpful at all. I explained to her that I was with Champion's energy for 6 years and it's not like I am breaking the contract in 6-10 months. For only 20-25days I am being charged 3 times more amount than I pay monthly. The representative was not helpful. She kept telling me you signed the contract and you will have to pay this amount. I asked her if she can transfer me to someone who can help me with this issue and she said she cannot transfer my call and she cannot make any changes to my bill. This was the most awful experience in the last 6 years. In the end, she told me will escalate my request and someone will contact me within 24 hours. At one point, I was happy with them however after speaking with a representative I realized that I was wrong. I will not recommend them to any friend or family member.
HORRIBLE!
Since Covid the website doesn't work, phone service is non-existant, and don't even get me started on the lack of customer service which is a total joke because there isn't any.
This company needs to get there employees off unemployment and get there as___ back to work, period.
I am canceling service as soon as my contract is up.
Use another service unless you want to get mad every time you want to pay your bill or talk to anyone.
HORRIBLE!
Satisfied
I loved speaking to a representative who spoke clearly and was easy to understand!
Non existence customer service and deceptive prices
It was impossible to get through to an agent. Also your prices were different from advertised prices.
Horrible Customer Service
I renewed with Champion Energy a couple of months ago because of there rating was very good with JDPowers, however, if I had to do it today I wouldn't.You cannot get anyone on the telephone without waiting for at least an hour (which I have done once) and forget about a chat on line because they will never answer you. The website SUCKS big time. I cannot log in and cannot get anyone on deck support to see why. If I hadn't renewed with a new contract or could cancel without a penalty I would. Bottom Line DON"T USE THEM !!!!
Terrible customer server - The worst I've ever experienced for anything
Called 50 times, emailed , even tried the chat line. No one responds. Ever.
Bill to high
For the past 2 months my electric bill has jumped over from 60 dollars or to 100 more.and its only 2 in my household i chose this company bc of the lower rates.if this continues ill search for something in my price budget im extreemly upset about the price jumping were not doing anything different for this jump in my price.
The best rate I've ever had
I like how they break down your weekly usage with two different graphs and then they give you a projected monthly cost. It helps you regulate yourself if you happened to use a lot the week before. I got an awesome rate so my bill is never High. And with all this cold weather lately my fixed-rate really helped me. Use my promo code to sign up and we both save $50!
Why are my costs increasing when I signed a contract
My costs are 25% higher this year, had to call 3 times to get someone who could even get me any information. Called Oncor, numbers are much different from Champion since I had to call in 3 times to Champion to even get someone to talk with me I am going with Oncor's numbers. Spoke with Gabby who passed me to Oncor with the incorrect phone number, then Adrian who hung up on me, then Cecelia who didn't believe Oncor. So disappointed that I signed a 2 year agreement, can't wait to change providers
The worst of EVER (RUN AWAY)
This is the worst energy company so far I used. The increase my bills over 120% within a year period. Even when I use less of their stupid energy which I can tell by now using both AC/heat in my home and when I out of the state. This company is fraud and I hope those of you ready this wont make the mistake I did by not reading about them and how bad and greedy they are and again they are the worst with fake rate that they don't apply.
RUN AWAY PLEASE
Great Pricing and Services!
This will be my 3rd year with Champion Energy and it has been nothing but a breeze to work with them. Love the service, pricing and types of plans that they provide. I needed to transfer the service a little earlier than anticipated and when I renewed as well I got a even better price with the free nights. Only thing is they make you create a new account, which I would rather have all past information in one account Feel free to use my referral ID for a $50 credit! RJueJr73417
Go somewhere else these people are HORRIBLE!!!!??
My account with them has been screwed up since day 1. They admit over charging me around $300 but I cant get it back. They give me a new run around every time it never makes any sense. They are impossible to deal with and dont care. Champion Energy is big mistake and recommend staying as far away as you can from this train wreck!!!
You better not miss a payment are you will be cut off !! NO EXCUSES
I have had their service for 3 years I have never been late one time. then the covid 19 hit and I got behind by 148.00. which I made payment arrangements to pay 74 dollars then which I did and then 74 dols in two weeks but someting came up and I could not pay it and I called them. I am 69 years old but that made no difference. so now I got my new bill and the 74 dollars now I owe 198. You would think a company would look at the customers payment history and for 3 years never been late one time and now late one time and they are going to cut me off. what happen to customer service. business's are dog eat dog. My contract has ran out even though I am late the representative has asked me do I want to renew my contract. Are you kidding me you want cut me any slack on my bill and they want me to sign a new contract. I don't think so. bye champion energy. treat your customers terrible and they will find another company there are plenty of them. when you realize that there is so much competition out here maybe you will change your attitude.
GREAT PRICES
EASY TO APPLY, GREAT PRICES, GREAT AND EASY CUSTOMER SERVICE AND THEY EVEN GIVE $50 IF YOU SIGN UP AND USE MY REFERRAL ID WGarciaRodrigu87309
Liers
This is the worst Electric company. They lied and bill you for not what you use but what they think you should paid. I started with same electrical stuffs with nothing change even less usage and never used AC coz my house is very cold yet they increse it from month to month that I was so agree that when I asked to cut it off they said I shud pay $150. They are fraud the way they charge for bills. I rerated ever switching to this useless Electric Company. Plz don't make same mistake I did.
New Customer ( 2 Months)
Lower electricity cost is my driver, so far so good
Not what I expected
I wish i didnt signup with champion energy, i am not sure I had a good rate, my bill doesnt reflect that at all.
Hi Maoline,
Thanks for sharing your feedback. The last thing we want is for a new customer to have buyers remorse. We will review your account and a member of our team will be in touch. Thanks!
— Champion Energy Services on September 21st, 2020
Goodyears
Enjoyed 2 year, looking forward to several more
We're happy to know you're enjoying your contract with us! We look forward to having you for many years to come.
— Champion Energy Services on September 18th, 2020
Happy with service
My first bill was the lowest in two years. Could hardly believe it. Right off the bat, I saved the $9.95 monthly charge from other companies. Yes you will still have the 4$4.32 AEP service charge, which everyone has to pay, but other companies add that $9.95 delivery charge, so there was immediate savings of over $100.00.
Renew immediately or you LOSE!
I have had Champion for two years on a contract. The bill before this one was when the contract ended. I had over $300 in credit. Being an old lady, 77, I was not aware that I needed to renew that. So, I just got a new bill with a balance of $299.29. I called and told them I would renew the contract if they would correct that and was told that the state would not allow that to happen...."regulations". I will be switching as soon as I can get someone with another electrical service, probably constellation, tomorrow morning.
Hi Sara,
We send out renewal reminders starting 45 days in advance before the contract expiration date to help give a heads up to our customers before their contract ends. An agent will be in touch with you soon. Thanks!
— Champion Energy Services on September 11th, 2020
Best company
We've been in Champion energy for almost 5 years.No problem at all.
Thanks for sharing your experience with us. We're happy to have you as a customer for 5 years!
— Champion Energy Services on August 27th, 2020
Champion Energy Review
I find my switch to Champion Energy to be very easy and a money saver for me.
Glad you made the switch! We like to make things simple around here.
— Champion Energy Services on August 27th, 2020
An Excellent Business and Energy Bill
Attention: I want all of my peers reading this living in Houston to seriously consider switching providers to Champion Energy. Everybody wins with this company, and referrals work. Use my referral code to start saving money with this companies excellent customer service:
We appreciate your review. We''re proud to serve our Houston community!
— Champion Energy Services on August 27th, 2020
Great service and easy set up!
I have had Champion Energy since the beginning of the year and was referred by another friend who has been with Champion for over 5 years! Passing along and hoping to help out someone!
Sounds like you have great friends-- let them know we appreciate them for spreading the word!
— Champion Energy Services on August 14th, 2020
Really straightfoward
My plan with Champion was reliable and really well priced. I was just so thankful to find an energy company that was straightforward and wasn't trying to deceive me with hidden fees and stuff. Their transparency is just miles above a lot of other companies. I would really highly recommend.
Hi Ashley,
We're glad that we could make things easy for you! You can always depend that the rates you see from us are the rates you get without any gimmicks or hidden fees. If you ever have any questions, please feel free to email us at feedback@champion.energy.
Thank you!
— Champion Energy Services on August 14th, 2020
Thanks Mike! Please let us know if anything ever comes up by contacting us at 877.653.5090 or feedback@champion.energy
— Champion Energy Services on August 27th, 2020
We're happy to hear that! Thanks for your review.
— Champion Energy Services on July 24th, 2020
Excellent so far!
Good service and good response times to questions.
We're glad we were able to assist you! Thank you for leaving us a review.
— Champion Energy Services on August 27th, 2020
The way these companies calculate the rates is incomprehensible.
Tried to compare companies but so many hidden charges in the companies rates just went with my past experience with this company.
We're happy to have you back! Please let us know if you any questions in regards to our plans, rates or promotions by contacting us 877.653.5090 or feedback@champion.energy. Thank you!
— Champion Energy Services on August 27th, 2020
Awesome!
Weve had champion energy close to 3 months now and we love it! I love that you can log in at any time and see how much your bill is so far.
Thank you for choosing Champion! That's right, you can manage your account online and view your bill amount at anytime. Please let us know if you ever have any questions by contacting us at feedback@champion.energy.
— Champion Energy Services on July 10th, 2020
Champion Energy Can't be beat
I have been with Champion Energy for about 10 years now. Before I would switch every year or two to get the best rate or better customer service. Since I have been with Champion they have provided both and I have kept renewing with them each year. They do what they say. There is NO small print and nothing hidden you can't go wrong with them. You will not regret choosing them as your energy provider.
Champion Energy Simply Electricity
All went smooth and painless. Not too many choices and that made it easy! Fixed rate plan and no usage thresholds and all that commotion. They give you a weekly usage report and helping tips to conserve electricity.
Glad we can make things simple! Thanks for your leaving us your review.
— Champion Energy Services on July 10th, 2020
Suddenly canceled service
After 6 months my year long contract was suddenly canceled with no warning and the only notification was a minor note on a bill. Got dinged for $150 cancelation fee (when I didn't cancel anything).
We are sorry to hear that your contract was cancelled unexpectedly. We would like an opportunity to look into this and try to resolve what happened here. Please email us your account information at feedback@champion.energy so we can review this closer.
— Champion Energy Services on June 22nd, 2020
Champion for best rates and bills
Switched from Reliant where our highest bill was in the $400s while being away during the days to Champion where due to Covid we are home all the time with everything on. Our highest bill has been $150 using more electricity than we did prior. They also reward $50 credit for yourself and for anyone that uses your promo code to sign up off their monthly statement which can help those moving into a new place or switching providers with a cheaper bill. I was skeptical at first as I've only used larger electric companies but now I will never switch as Champion has amazing rates and plans.
Glad to hear that we were able to lower your electricity bill! Our Connect-A-Friend Referral program is a great way to save more on your monthly bills, and lets those who enroll with your referral code reap the benefits as well. Thank you for your review!
— Champion Energy Services on June 12th, 2020
Easy Set Up and Accurate Info!
Very quick to get the right information needed, negotiated the price a bit but overall good package/pricing. Free nights after 8PM-6AM
Hi Richard,
We appreciate your review! If you ever have any questions please reach out to us at feedback@champion.energy.
— Champion Energy Services on June 12th, 2020
Savings on savings
Have had no surprise fees and being with champion has honestly been a breeze. Renewal was easy and they level threw in $50 rebates for energy efficient lightbulbs as well as an Alexa.
Great Experience with Champion
I've been with Champion about 4 years now and I've never had any issues with them. Initially, I was with Reliant and prices got too high so I started looking and found Champion Energy. They had much more competative rates and their service has been great. I love all the plan options from free weekends to free nights.
Hi Jenny,
Thank you for your many years as a customer. We're happy to know you've enjoyed your experience with us and appreciate your review. That's right, we offer a variety of plans to choose from all with competitive rates. We also take pride in being transparent with our pricing without having any hidden fees or costs. If you ever have any questions please reach out to us at feedback@champion.energy.
— Champion Energy Services on June 12th, 2020
Worst Customer Service!!!
I never chose Champion Energy the lady manipulate my father to change our company when I was working, when I try to get back to my other company I received the worst customer service, the lady who answer the phone use bad language and was super rude respond to my inquiries. I had a lot of issue in two years but decide just to pay my Billing account and wait for the contract to finish, the Weekly report is insane total opposite of what the lady said to my father and he believed so youll know that how much electricity you had consumed Its overpriced They are helpless and totally out of budget your electric consumption will be more and more every month with Hidden charges- you will pay for your usage, And more charges and the taxes. I Never referred Champion to my friends, and I would never recommending it to others. I'm just glad I made a right choice Yo get back to my previous company. This is the worst company with the worst customer service.
Hi Karla,
Sorry to hear that these issues werent resolved and resulted in you leaving us. We strive to provide the best customer experience for our customers and would be happy to discuss this further.
— Champion Energy Services on May 26th, 2020
Never heard of them but very competitive to get onboard with and to renew
Called and agent offered a rate that was on par with others along with trying different promotions. Got pretty much same rate which is unusual since most firms I have used tend to jack their rates after they get you with the promo rate to sign up.
Very pleased with agent I was dealing with (Elizabeth), good experience all in all.
Excellent service
I am a user of Champion energy turning 5 years this May, no complain or bad experience for almost 5 years. I chose Champion Energy for so many reasons. -Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all. -Billing- you have an option to receive a hard copy or go paperless. -Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. -No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required! I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
So far so good!
In the first month we have gotten $50 towards a smart thermostat, $50 towards LED bulbs and over $100 in new a/c filters. All free. Not bad! And ebilling and payment set up through my bank was super easy too. Website gives me all I need and I get weekly projections for my bill.
Absolutely! There are perks of being a customer of Champion. With our 24 month plans we offer $50 in free LEDs, $50 smart thermostat rebate and the first shipment of air filters is on us. We are glad to know you were able to reap our customer benefits! If you have any questions about our promotions or Smart Track report, please feel free to reach out to us anytime at 877.653.5090.
— Champion Energy Services on April 27th, 2020
The Big Shock
Great website for ahpping for this utility and everything came through as advertized and promised. Great reports for monitoring usage and billing.
Switching to Champion Electric
Switching to Champion Electric was amazingly easy. Not only do they have great rates they make is easy to become a customer. Be sure when you shopping for rates remember to check the rates for power usage for more than 2,000 Kwh. Many of the power companies rates sky rocket about that magic number. Champion electric rates remain consistent.
Thanks for taking the time to leave your feedback Jim! We are happy to have you as a customer!
— Champion Energy Services on April 16th, 2020
Champion in providing energy
I am a user of Champion energy for 5 consecutive years, no complain or bad experience for five years. I chose Champion Energy for so many reasons. -Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all. -Billing- you have an option to receive a hard copy or go paperless. -Weekly report- is provided so you'll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. -No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required! I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
Hi Jocelyn,
We appreciate your feedback and letting others know about your positive experience with us! Thank you for being a loyal customers of ours for 5 years. If you ever have any questions please reach out to us at feedback@champion.energy.
— Champion Energy Services on April 27th, 2020
Good service!
Good pricing and services! Easy access to account and billing
Review
Very confusing process of trying to choose from multiple providers
Awesome!
Just started Champion Energy Services last month and so far so good. It is nice to not have a limit to hit and then get charged for it. The price has been reasonable considering that it is not the hotter months. Comparing the rates has been cheaper already but lets see down the road!
Very happy customer!
Champion Energy has upfront pricing and no hidden fees, which means no surprises on your bill. I love this energy company! My bills have been reasonable since I signed up six months ago. If you are on the fence about which energy company to go with - do not hesitate to choose Champion Energy. Use this referral code for a $50 bill credit when you sign up: WMoler66229
Thanks for giving your time to leave a review on your experience with us. We appreciate you choosing Champion Energy to power your home.
— Champion Energy Services on April 3rd, 2020
New to Texas
Upon purchasing our new home in Houston we found it quite challenging to select an energy provider. Everyone has their own opinion on who to choose so we decided to do our research online instead. We found that Champion Energy not only had good ratings but excellent plans and pricing as well. We pulled the trigger and couldn't be happier. Online signup was a breeze and the account setup was painless. We used the chat function on the site and customer service responded quickly while being very courteous and helpful. Our electricity was ready to go on day one. We snagged a referral code while signing up and we even get $50 off our next bill which is just the cherry on top. Try them out, you'll be happy you did.
Great Customer Service
Today I called Champion Energy and to my surprise I was immediately connected to a live person who spoke English as their first language. I did not have to go through numerous pre-selected options, none of which ever address my concerns. I did not have to repeat my request numerous times because the representative had poor comprehension of the English language. It was so refreshing to have my questions answered in a matter of minutes.
Thanks for sharing your experience with us. Our call center associates are located at our headquarters in Houston, Texas and are available 24/7 to assist customers. Please feel free to reach out to us anytime at 877.653.5090.
— Champion Energy Services on March 3rd, 2020
Champion in energy
I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years. I chose Champion Energy for so many reasons. -Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all. -Billing- you have an option to receive a hard copy or go paperless. -Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. -No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required! I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
Thanks for your feedback! We appreciate that you took a moment to give us some feedback on your experiences with us. Please let us know if you ever have any additional comments or questions.
— Champion Energy Services on March 2nd, 2020
Excellent customer service & referral program!!!
February, 2020 -- This is the 2nd year I renew my contract with Champion Energy. I have had a great experience cost-wise, I feel that I always pay a fair & low amount, and I also love their customer service. I was overseas for one month and the company had no issues putting my account on hold during that time. Then I moved to another apartment and they also made it very easy to simply transfer my services without having to delete/create any new accounts. I live in a small 1 bedroom apartment and have never paid more than $20 per month, even though I use my appliances, washer, dryer & dishwasher pretty often. Their best benefit is the opportunity to save $50 when your friends/family use your referral code. I know that banks and other companies also use referral codes, but it's usually something small ($10-$15) and you can only use your referral once. With Champion Energy, I have not paid for my electricity services in the last 2 months (and will probably not pay anything for this month) because I had a friend and a cousin use my referral code. I immediately received a $100 account credit!!! I don't like to put my name out there and review products or services, but I am truly satisfied with this company and I am so happily surprised with the amount of $$ I'm saving with their referral code that I hope they see how effective it is and don't stop using it. As long as they have it, I will be a loyal customer! Please feel free to use my code if you are a new customer, you will also receive $50 back right away and once your code is created, you can start sharing it with everyone you know!!!
ALL THEY WANT IS MONEY
This company dosent care about their customers, they care about the money. They were going to shut off my moms electricity, they refused to grant a 4 day extension until she got her SSI check. She dumped Champion energey before they could shut off her electricity. But then they sent her a bill for 400 dollars. They dont care about anything but getting their money
Sorry to hear about your mom's electricity. We would like the opportunity to review your account and see what happened. Could you email us your account information to feedback@champion.energy?
— Champion Energy Services on March 2nd, 2020
Just the best
Use referral ID DLaney11789 when enrolling and get a $50 credit to your bill! We have been with Champion for well over a year now and may just stay with them forever. What I love about this company the most is that we do not have a to meet a certain usage limit to get whatever the cheapest price is set at. The price has been extremely reasonable and competitive to the other carriers we have used in the past. We have compared each month with our previous carrier, and each month was cheaper than what we paid the year before with a different carrier. Thanks again Champion!
Hi David! We sure hope that you stay with us forever! We offer straightforward plans without the complications of having to use a certain usage amount to get a certain rate.
— Champion Energy Services on March 3rd, 2020
So far very good.
Its been 2 months so far great.
Champion works
Was an easy switch from longtime overpriced provider. No issues, and I love the energy usage reports they send me each week. Reasonable renewal rates are keeping me in the gold.
Good fit for my electricity needs
Found a plan that worked well for me with excellent pricing. Website is easy to use. No issues.
Champion Rocks!
Great plans to choose from including free weekends! You get weekly usage reports, a referral plan and convenient online payments at no cost. Use my referral code DDavis16338 when you sign up and get $50 off your bill. It really works!
Champion Energy Review
Very satisfied with Champion Energy over 2 year contract and will renew for 3 more years.
Champion in electricity
Please use the code STolentino12385 to get $50 credit!! I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years. I chose Champion Energy for so many reasons.- Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all.- Billing- you have an option to receive a hard copy or go paperless. - Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. - No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required!I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!STolentino12385 to get $50 credit!!
Amazing Company!
I had been with another company for the past 7 years & was hesitant to change, but Champions made it super easy! Not only did I get a better rate, but when my Mom signed up under my name, we both got a $50 bill credit! Win,win!
Make the switch
After a lot of research the reviews and rates prove to be a solid choice. Quick and easy to sign up, great rates, smooth process and $50 off the first bill using a referral code is a great plus. Use mine to save $50 https://www.championenergyservices.com/Residential/Sign-Up/Special-Offers/Get-Connected?refer=JSprague86599 or code JSprague86599.
SO pleased!
I am very satisfied with Champion Energy. The promos are FANTASTIC. I am beyond satisfied.
Champion in providing energy!
I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years. I chose Champion Energy for so many reasons. - Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all. - Billing- you have an option to receive a hard copy or go paperless. - Weekly report- is provided so you'll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. - No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required! I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
Thanks for your feedback and detailed review! We hope to have you as a customer for another four years! If you ever have any questions please reach out to us at feedback@champion.energy.
— Champion Energy Services on March 3rd, 2020
Great rate, No complaints
Was able to snag the Free Weekend deal with Champion this past summer couldn't be more happy that I did. Not to mention a $50 bill credit for using a referral code
Champion Energy
I want to keep them!! Great rates and Great service. I knew what my bill would be each month.
Oh-so-happy that I chose Champion Energy
So happy with this company, billing is clear and concise, with no hidden fees - you pay what you are told you will pay when you sign up. It's so nice to get a weekly usage report; it gives me an idea of what my bill will look like at the end of the month and allows me to see what days were higher from prior weeks. Customer Service was great when I signed up and I've had no issues with the company at all. So happy to recommend Champion Energy Services. Use my referral code for $50 off your first bill - WMoler66229
We are oh-so-happy to have you as a customer! Thanks for choosing Champion Energy to power your home.
— Champion Energy Services on December 10th, 2019
Champion in providing electricity!
Please use the code STolentino12385 to get $50 credit!! I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years. I chose Champion Energy for so many reasons.- Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all.- Billing- you have an option to receive a hard copy or go paperless. - Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. - No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required!I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too!
Hi Jocelyn,
We are thrilled that you chose Champion to power your home and appreciate the referrals. If you ever have any questions, please reach out to us at feedback@champion.energy or 877.653.5090.
— Champion Energy Services on December 10th, 2019
Good so far!
Signup was quick and easy-no hangups. The plan they offered was great for my low energy household (generally under 700KW a month) which is difficult to find. They even gave me some free light bulbs for signing up for their 24 month plan (LEDs of course). They send out weekly usage updates which is handy, and have those stats available on their website for viewing too. Overall, a good experience so far (3 months in).
Good company
I did see a difference in prices, i would recommend. Please use my code as reference in case you do sign up. RAlvarez59267
An avid user of Champion Energy
Please use the code STolentino12385 to get $50 credit!! I am a user of Champion energy for 4 consecutive years, no complain or bad experience for four years.I chose Champion Energy for so many reasons.- Great customer service- I signed up online before I move here in the US, the customer service assisted me and was prompt to respond to my inquiries. I have moved from one apartment to another, and it was a smooth transfer. Just sent them email about my transfer request. I had no issue at all.- Billing- you have an option to receive a hard copy or go paperless. - Weekly report- is provided so youll know how much electricity you had consumed from the previous week. This is helpful if you want to budget your electric consumption per month. - No Hidden charges- you only pay for your usage, Oncor charges and the taxes. No minimum usage required!I have referred Champion to a lot of my friends, and they are happy about it. I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
Ripped off
I had signed up with Champion Energy then got a call from Green Mountain. Green Mountain offered me a better plan than the one I had before. I called to cancel with Champion, then I was told that I had passed the 3 day cancellation period, so I said "ok, then I'll stay with you". Next thing I knew Champion sent me a final bill for 4 days of service with a $275.00 bill. NOT something I expected :( In the span of 2 months I spent close to 850.00 in utility bills from both Green Mountain and Champion Energy.
Wed love to get more details behind your 2 star review. Can you please email us at feedback@champion.energy with more information and let us know what we can do to make this 5 stars?
— Champion Energy Services on November 1st, 2019
Very Good Energy Company for ME
Champion Energy has the right plans for my electric use profile. When compared to their competition they beat second place by over $200 and left the others in the dust. Their website gives you all the details about your account. Easy to work with.
Thanks Boing. If you ever need any assistance please reach out to us at 877.653.5090 or feedback@champion.energy.
— Champion Energy Services on October 25th, 2019
Great Energy Services Company
I like your service very much. Thanks a lot.
Hi Ed. Thank you for taking the time to leave your feedback. We appreciate the opportunity to serve you.
— Champion Energy Services on October 17th, 2019
Great rates and service
Switched to Champion recently and very happy. Transaction was smooth and now saving $75+ on monthly electric bill.
JB we are glad that you are seeing immediate savings since becoming a Champion Energy customer.
— Champion Energy Services on October 11th, 2019
Thank you for your feedback. If you need additional assistance please give us a call at 877.653.5090.
— Champion Energy Services on October 11th, 2019
Easy to sign up
Signing up with Champion from my phone was the one of the easiest experiences Ive had with a utility company. They have further impressed me with their easy to navigate website and weekly updates on my usage. So glad I gave them a try!
Julie we appreciate your feedback. We will continue to work hard to earn your business and your loyalty.
— Champion Energy Services on October 11th, 2019
No hassle change over
The change in providers was easy
Thanks, Ronnie. We work hard to make sure that switching providers is a seamless and painless process.
— Champion Energy Services on October 11th, 2019
Great Change
Awesome prices and they are great with billing and use information.
Carr thank you for your feedback. If you need to reach out to us, please give us a call at 877.653.5090.
— Champion Energy Services on October 11th, 2019
Champion Can't be Beat
I am now on my third two year renewal with Champion. They have been nothing short of awesome for me. There are no hidden charges, no fine print, so surprises. I have been very, very satisfied with them and will continue to renew with them. I recommend them to anyone and have recommended them to many people.
Thank you for being a long time customer of Champion Energy.
— Champion Energy Services on October 11th, 2019
GET $50 SIGNON BONUS HERE
Longtime Member
https://www.championenergyservices.com/Residential/Sign-Up?refer=CMcevers11068
Thank you for being a long time customer of Champion energy and utilizing our connect a friend program.
— Champion Energy Services on October 11th, 2019
Satisfied, but with a glitch
Quite decent over the two years with their service. When it comes to renewing the plan, why does the rate go up by 40%? That means, the company does not seem to care for retaining the existing customer. SAD.
Thank you for being a loyal customer. Market prices increased this year across Texas due to many factors. Champion Energy makes every effort to remain competitive to offer the best possible rates for new and current customers.
— Champion Energy Services on September 27th, 2019
Owner
I like your prices, because in other companies, have a lot charges that you havent, thanks champion energy
Thanks for leaving your feedback, Ricardo. We will continue to work hard to earn your business.
— Champion Energy Services on September 27th, 2019
Good service thus far - great $avings
Had Reliant for many years and after shopping around, Reiant would not drop their rate close to what I got with Champion, so I switched. Smooth, seamless transition, reliable service and I am saving between 30 and 50%!!
Have not had to deal with customer service, no did not rate them on my review.
Hello, thank you for making the switch to Champion Energy. We are glad that your search for better rates lead you to us.
— Champion Energy Services on September 27th, 2019
Contract expires and price gouging begins
I switched to Champion Energy because I read to good reviews and my bill did go down for the time my contract was valid. However, my contract expired and no one told me until I received a ridiculously high bill. I immediately contacted their customer service and was told, "Well your contract expired, we sent you emails to inform you." I checked my emails and there was NO email from them. With all that, I was willing to resign and asked that they make the rate retroactive to the bill they sent. I was told that is not possible and they don't do that. They are more that willing to gouge up the price but are not willing to help. The customer service rep was repeating responses from a play book and offered no help whatsoever. I am very disappointed with their reaction, or lack there of, and lack of concern. If they are such a customer friendly company, maybe they need to train their customer service reps, or have supervisors around who can make decisions. Very sad....
Hello MC,our records indicate that we sent several renewal notices to the email we have on file for you, however we'd like the opportunity to show you that we do care. Can you please email us at feedback@champion.energy and let us know what we can do to make this 5 stars?
— Champion Energy Services on September 27th, 2019
Looking For The best Rate
The whole deregulation fiasco is a big pain. Confusing websites, offers and marketing make it really difficult to find the best deals around. Champion is not as good as what I had, but it is cheaper than the raise in rates I was going to have. Customer loyalty does not seem to be rewarded at all by any provider.
Hello, we understand your frustration with electric providers, but we assure you that Champion Energy is different. We have a referral program that unlike other providers, allows unlimited bill credits for you and anyone you refer that signs up with Champion Energy. We also issue bill credits to customers just for remaining loyal to Champion Energy. And unlike other providers, Champion Energy has 24/7 customer service, so we are there anytime you need us.
— Champion Energy Services on September 27th, 2019
SAVINGS!!!
Picking an electricity service in the city can be so hard when you have so many options! This is by far the best company for a small one bed room apartment, you can use my referral code BSalazar10999 for $50 credit towards your first month.
Hello! Thank you for your feedback. We have plans for everyone, whether it's apartments, homes or businesses, we have a plan to fit every lifestyle and budget.
— Champion Energy Services on September 27th, 2019
So far so good
I just moved to a new home and was nervous about switching to Champion Energy but I got a good rate and got a $50 credit on my first bill due to the referral system. If you use a referral code when you sign up, then you and the referring person get $50 off your first (in my case it was my second bill). My referral code is NHusain86103 in case anyone needs one. Best of luck to everyone and hope you get a great rate!
Thank you for you trust in Champion Energy. We will continue to work hard to earn your business and your loyalty.
— Champion Energy Services on September 27th, 2019
Use my referral - Share the love
Attention: I want all of my peers reading this living in Houston to seriously consider switching providers to Champion Energy. Everybody wins with this company, and referrals work. Use my referral code to start saving money with this companies excellent customer service: PMckercher11567
Hi Preston. Thank you for choosing Champion Energy and referring us to others.
— Champion Energy Services on September 27th, 2019
Champion Wins
Had an expiring plan with Gexa, their offers to extend were garbage. Popped over to TER and got new rates quickly, locked in what I wanted in only a few minutes.
Hello Bryan. Thank you for making the switch to Champion Energy.
— Champion Energy Services on September 27th, 2019
OUTRAGEOUS price increase
I've been a business customer of Champion for years. Out of the blue they increased my rate from .058 to .25016. They claim that is the "going market rate" for this area. A simple search online shows otherwise. This is theft.
Champion Energy makes every effort to alert our customers of their contract expiration in advance of the end date. Once the contract expires, the account will roll over on a month-to-month variable rate, which is visible at any time on our website. We believe in being 100% transparent. Please reach out to us at social@champion.energy or 877.653.5090 if you would like to discuss the matter further.
— Champion Energy Services on September 27th, 2019
Use my code: Pass it forward
Attention: I want all of my peers reading this living in Houston to seriously consider switching providers to Champion Energy. Everybody wins with this company, and referrals work. Use my referral code to start saving money with this companies excellent customer service: PMckercher11567
Thank you for recommending Champion Energy to others. A majority of our customers sign up based on the high reviews of family and friends.
— Champion Energy Services on September 27th, 2019
Highly Recommended! $50 PROMO!
Champion Energy Services is very customer friendly and easy to communicate with. We were able to set up our services in no time, and each package was explained to us with great detail so we knew which package would best fit us! There are also different plans where you can get free energy after 7pm or free energy on the weekends! They provide weekly energy usage updates and project what your bill will be for the month, and billing is always a simple and easy process!Use the code MKraatz59463 for $50 OFF your bill when you sign up with Champion Energy! They also give multiple promos for you to continuously get decreased rates, and you can always call to check and make sure you have the best rate they offer! Best energy company in Frisco!
Thank you for taking the time to leave feedback. Champion Energy works hard to ensure that the enrollment process is seamless for each and every customer.
— Champion Energy Services on September 27th, 2019
Great Company! $50 credit for using link.
Http://www.championenergyservices.com/programs/referral-program/CAF.asp?referralID=ICortezGuzman96198
Hello I Cortez, thank you for taking advantage of our Connect-A-Friend referral program.
— Champion Energy Services on September 27th, 2019
My bills Doubled
Switched to Champion when previous rate expired-Champions rate was .01/kwhr more, but my cost DOUBLED compared to last year's bills. Not happy.
Hi Tami,
Sorry to hear that you feel like your rate doubled with us. Looking at your account, you must have had an energy rate of 3 cents/kWh. Unfortunately, we do not have rates that low right now. Email us at feedback@champion.energy with any questions you may have about your account.
— Champion Energy Services on August 13th, 2019
The best energy service in Texas
Champion has been my best electricity provider in Texas. They know what they are doing and they take good care of their customers. I have been referring customers because I want them to enjoy the same service I experience daily with Champion energy. Thanks for a job well done. Keep up the good work.
Thank you Abigail. We really appreciate you recommending Champion Energy to others. Be sure you are providing your referral ID so that you and those you refer will all receive $50 bill credits!
— Champion Energy Services on August 12th, 2019
Just switched
Still find the ability to understand the rate structures and compare them across providers to be very difficult. ideally I would like to plug into a table my monthly usage and have the providers spit out their charges
Thank you for your feedback. We do provide all of our customers with a Smart Track report which is a useful tool to track and manage weekly usage, cost for that usage and an estimated cost of their future bill, based on data from Smart Meter Texas. Everyone is automatically signed up for this program at no additional cost.
— Champion Energy Services on July 24th, 2019
No extra fees
I got exactly what I ordered. Great price, customer service was friendly.
Hello, thank you for taking the time to leave a review. We will continue to work hard to earn your business.
— Champion Energy Services on July 24th, 2019
We appreciate your feedback. If you ever need to reach out to us, please give us a call at 877.653.5090 or info@championenergyservices.com.
— Champion Energy Services on July 24th, 2019
Champion Energy - Great pricing and great service!
Good afternoon - I was introduced to Champion Energy by my friend and completely satisfy with their pricing and service. After signed up my power plan with Champion Energy using the the promo code JHuynh11060 I received $50 credit toward my 1st month statement. If your 1st month charge is less then $50 then the credit balance will be carried over to next month. If you are going with this great Power company, make sure to take advantage of this promo code JHuynh11060 and you will receive $50 credit on your power bill. Have a Happy 4th of July!!
Hello Bobbie, thanks for taking advantage of our Connect-A-Friend program, which has no cap on how many folks you can refer, or how much you and your friends can earn!
— Champion Energy Services on July 24th, 2019
Good Value, High Quality
Champion was given consideration because of their good reputation. I selected them because their 2-year fixed rate offering was among the best for my pattern of electric use. I auto-pay the bill and tested that my banking info worked by pre-paying a token amount well before my 1st bill was due. The payment was quickly credited to my account and I've never worried about it again. They send nice weekly e-mails about my electric use with updated projections on my monthly charges. From my trouble-free perspective, they seem very efficient. They will be the carrier to beat in my upcoming renewal, but I will review other suppliers' pricing as well.
Gee, thank you for your feedback. We will do our best to earn your business and continue as your provider when it's time for your to renew.
— Champion Energy Services on July 24th, 2019
Easy to Switch
Good experience and better rate plans than most others.
Thank you, if you ever need to reach out to us, please give us a call at 877.653.5090 or info@championenergyservices.com.
— Champion Energy Services on July 24th, 2019
Champion Energy is wonderful!!
I have had several companies in the past, including Reliant, and no one can match them for customer service. Agents even call you back when promised!! I even get weekly reports on how much energy I am using and projected bill based on those numbers.
Hello! Your review is greatly appreciated. At Champion, we strive to provide our customers with "Best in Class" service.
— Champion Energy Services on July 24th, 2019
Excellent customer service. Great opportunity to save & earn credits.
I moved to Dallas a few months ago and this was my very first time having to find an energy provider. I decided to contact Champion Energy due to the good online reviews, specially in comparison to other regional energy providers. I called them to get information, and I received excellent customer service. They carefully explained each plan and I ended up selecting the Free Time-12 contract, where I don't get charged for energy on weekends! (From Friday midnight to Sunday midnight). Two weeks ago I decided to move to another apartment complex, so I contacted them again. I was worried about having to pay a big fee for changing my address. However, they simply updated the address and move-in/move-out dates. It took me less than 5 minutes and I wasn't charged a dime! So far, I am very happy with this company and its customer service. Also, you have the opportunity to immediately save $25 by entering a referral code when you sign up, and then start saving $25 every time a friend uses your referral code! I don't like to put my name out there and review products or services, but I am truly satisfied with this company and I am also curious to see if their referral program truly works. Sounds like a great savings opportunity for people with many friends or a strong social media presence. I will update this review if I ever end up getting the $25 referral credit. Please feel free to use my code if you are a new user. Referral code: MQuinonesRico78111 06/12/2018. This is a quick update to confirm that I was credited the $25 referral discount, so I have actually only paid $11.00 and $16.00 dollars in the last two bills due to the referral code. I live in a one bedroom apartment (with washer and dryer inside), so my electric bill has never been over $40.00, but I still think this is a great deal if I can just get $25.00 dollars off every month or every other month due to online referrals and recommendations to friends and colleagues. Referral code: MQuinonesRico78111
Hello Michelle!
Congratulations on your move to a new location, we appreciate you taking Champion Energy with you! We are so pleased that our customer care agents continue to provide you with the service that you expect (and deserve), and I have a bit of great news for you. For using our refer a friend program, you AND your referral were each given a $50 referral credit! Please continue to take advantage of our $50 Refer-A-Friend program and rack up savings all year long.
— Champion Energy Services on June 14th, 2019
More than satisfied
I have nothing negative to say about Champion. On-line bill pay was easy and quick. Company provides weekly consumption data for comparison. When I check their rates are competitive.
Jim, thank you for taking the time to leave your feedback. We pledge to continue to provide customers' with first class service, free bill pay and easy to understand tools to help understand and manage bills.
— Champion Energy Services on June 14th, 2019
Please use the code STolentino12385 to get $50 credit!
Been using Champion Energy for 4 consecutive years and I must say that I am highly satisfied with the service I am getting. My friends and I compared our electricity bill and to my surprise my bill is the lowest even they have FREE WEEKEND Electricity. And now they would like to switch to Champion Energy. I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries even though we communicate only through email. I gave them the date of my move-in in my apartment and I got electric connection without any problem.I moved to two different apartments and the transfer is very smooth. Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy. They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. Other electric companies will charge customers for a fee if you don't reach their required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's NO HIDDEN OR OTHER CHARGES - customers only pay for the electric usage, Oncor charges and the Taxes. I did refer friends to use Champion and they are happy using it. And I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!Please use the code STolentino12385 to get $50 credit!
Jo thanks for your feedback. We appreciate you referring us to your friends and family. Not only are you helping the ones you care about to sign up with an A+ BBB accredited provider, but you are earning extra savings on the electricity bills for your both.
— Champion Energy Services on June 14th, 2019
New customer to Abilene
Just moved to Abilene from Austin where you dont get to choose your service (enjoyed that really). So we looked into the companies and read reviews. Chose Champion due to good reviews. Easy to request service and it was turned on as scheduled.
Cathy thank you for your feedback. If you ever need to reach us, please give us a call at 877.653.5090.
— Champion Energy Services on June 17th, 2019
Great Service, Love the Green Energy Options
Champion Energy Services is great! Anytime we have any concerns with our services, they are always so friendly and help ASAP! There are also different plans where you can get free energy after 7pm or free energy on the weekends! They provide weekly energy usage updates and project what your bill will be, and billing is always a simpel and easy process!Use the code MKraatz59463 for $50 OFF your bill when you sign up with Champion Energy! They also give multiple promos for you to continuously get decreased rates! Best energy company in Frisco!
MKraatz thank you for your honesty. Champion Energy provides our customers with several options, and we have plans that will fit any budget. We are glad to see that you are taking advantage of our Connect-A-Friend program to pass the savings on to others.
— Champion Energy Services on June 17th, 2019
Good and reliable service
My bills have been a little below average. Never lost service during the 1 year contract.
Ricco, thank you for leaving your feedback. We are delighted to know that you are satisfied with your service and that you are saving money on your bills since they are a little below average.
— Champion Energy Services on June 21st, 2019
Satisfied
Billing and usage graphs are helpful and very easy to understand
Thank you Gilbert, we receive many kudos from our customers for the Smart Track reporting because it makes monitoring and adjusting your usage a possibility.
— Champion Energy Services on June 17th, 2019
Satisfied
My service and plan rate at this time has been satisfactory.
We appreciate you leaving your feedback, and we will work hard to ensure that your overall experience with Champion Energy is excellent.
— Champion Energy Services on June 17th, 2019
Straightforward Pricing...and a Bill Credit!
This is the only energy company I could find with straightforward pricing. Everyone else has base charges if you don't use a certain amount of electricity, or credits for using over a certain amount, etc. Makes it very difficult to understand what you will actually be paying, not to mention all but impossible to compare plans. Not so with Champion - we have a 2 year plan with pricing that I can understand. If you want to give them a try use code:EOlverbranting12995 for a $50 bill credit
Erika thank you for taking the time to leave your feedback. Champion Energy has straight forward pricing is a very accurate statement. Unlike other providers, we also do not charge customers fees to get assistance from an agent or to pay their bills.
— Champion Energy Services on June 17th, 2019
$50 SIGNON BONUS
Http://www.championenergyservices.com/programs/referral-program/CAF.asp?referralID=CMcevers11068
Thanks Chet for sharing your referral id.
— Champion Energy Services on May 9th, 2019
Thank you for your feedback. Champion is the best because our customers expect the very best.
— Champion Energy Services on May 9th, 2019
Great Savings and Service!
Provides a great service and has plans for everyone. Saves me money from the competition. Use promo code ABurton22841 to save $50 off your first bill!
Thank you for spreading the word about Champion!
— Champion Energy Services on May 9th, 2019
Happy with Champion Energy
My initial enrollment experience with Champion was quite good. The service representative was extremely helpful and courteous. I have been well satisfied with the 12-month fixed-rate plan she recommended. I just renewed with Champion for a 24-month fixed-rate plan and could not have been more pleased with my interaction with their service representative this time around. She's the reason I chose the 24-month plan.
Hello Ginnie! Thank you for your loyalty.
— Champion Energy Services on May 9th, 2019
Best electricity company i have ever dealt with!
After dealing with many other electricity companies, I've found champion to be the best service and. I hidden fees. What you see is what you get! I'm really happy I switched over to champion and I even got $50 for switching!! If you want $50 off your first bill, use my referral ZBlaker12868. Get $50 off your first bill and go with the best!Your welcome! Just had 2 people use referral codes for first time and they are now enjoying $50 off their bill! You can do the same! Use my referral code and we can both enjoy $50 off! It works!!!l I love this referral process! It's so awesome!!!
Zach thank you for the referrals!
— Champion Energy Services on May 9th, 2019
Superb
Exceeded my expectations never had an electric bill so low I love it!
Thank you for your feedback. If you ever need to reach out to us please give us a call at 877.653.5090.
— Champion Energy Services on May 9th, 2019
Betting on the Champ
I just moved to TX from Tennessee and had my first experience with multiple electricity providers. There was a lot of information on the web to learn about the many electric companies. I chose Champion because of a friend's advice in TX. So far the service has been good and I have no complaints.
Thank you for taking the time to leave your experiences with Champion. A lot of our customers are referrals from their friends or family.
— Champion Energy Services on May 9th, 2019
100% Satisfaction
I have dealt with many different companies over the years and Champion is definitely the champion of them all. First class service all the way.
Hello Linda! You're feedback is greatly appreciated.
— Champion Energy Services on May 9th, 2019
Great
I found it easy to set up the account online. One unique think I like is the email that lets me know how I am trending (my use) for the month. This helps with keeping within the budget.
Karen thank you for your feedback. Many of our customers find our SmartTrack reports quite useful in budgeting their monthly bills. We are making even more upgrades to the report, so be on the look out for that!
— Champion Energy Services on May 9th, 2019
Excellent plans and service so far!
Excellent rates/plans and service. Our first bill in over a 2200 sq ft home was a little over $100.... cant beat that! Recommend Champion to anyone!
That's awesome Efrain! Thanks for sharing.
— Champion Energy Services on May 9th, 2019
So many options but only one choice
Choosing an electric company used to be a no-brainer. There was only one to choose! Now, one must be educated as to kilowatt hours and cease and everything else in order to form an educated opinion. Champion help me to do that in layman's terms without making me feel stupid. After being with another company and comparing prices, Champion is now my only choice.
Thank you for your feedback. I am certain you are a very "savvy" shopper. Champion always wants our customers to be informed to make the best decisions for their budget.
— Champion Energy Services on May 9th, 2019
Effortless ...
Quick and easy to the point of being effortless ...
Thank you for your feedback Christopher. Please do not hesitate to reach out to us at 877.653.5090 if you ever need assistance.
— Champion Energy Services on July 29th, 2019
New customer
We have lived in Texas for 15 years. During that time, we've had several different providers. This is our first time with Champion. It was the easiest company, by far, to deal with-from ordering service, turn on, and billing. The rate is excellent. We are happy we went with Champion.
Glad to have you Cindy!
— Champion Energy Services on August 13th, 2019
Cheap and no problems
It's only been two months, but we've had no problems since starting.
Thanks for your business Sam!
— Champion Energy Services on August 13th, 2019
New company
Only with company few months. I'm pleased with service so far.
Had a very deceptive, pricey, poor- customer -service company (Go Griddy) before changing to Champion.
Thanks for your feedback Cecilia. Hopefully we can turn those few months into a few years staying with Champion!:)
— Champion Energy Services on October 9th, 2018
Champion is a great energy provider
Good experience the entire year. I love the detailed billing assessment we receive throughout the month
Hi Monty,
We're happy that you're enjoying your weekly usage reports. The last thing we want for our customers is a bill that they weren't expecting!
— Champion Energy Services on October 9th, 2018
Champion Energy Services meets my expectations.
I have no issues with Champion Energy services. I do not expect any.
No Drama. Enough said. Life is too short to have drama with your electricity provider.
— Champion Energy Services on October 9th, 2018
Glad I changed!
Enrollment was easy. Love the weekly usage emails. Rates are lower than my old provider.
Hi Patty! Thank you for entrusting Champion Energy to power your home.
— Champion Energy Services on September 27th, 2019
Champion Energy, solid choice for electricity needs
The process was simple and transparent. They send a weekly usage report which is very helpful in understanding how your energy consumption varies, by day and time relative to the outdoor temperatures. The billing services is easy to understand and straightforward.
Champion Energy
I did a price comparison utilizing EFL's and my historic energy usage. Champion Energy's rates and breaks matched well with my profile giving me the most energy at the lowest possible price. So far the costs are tracking to my estimates and that means I am saving money each month. This makes me happy and a little richer. I have not seen any promotions and don't expect any so I could not give that category a 5 star. But, if one comes along Champion should get the 5th star.
Excellent service
Love the fact that in the year i was with them i had zero issues. Prices are also excellent. Not the cheapest but most of the time you get what you pay for.
Excellent
For a 50.00 bill credit upon sign up, use promocode SMorton10614.Champion is a great company.Excellent customer service and great energy rates.Been with them over two years and am staying with them.
Happy customer
Champion energy was great , bill was much lower them with my past electric co.
Thanks for choosing Champion Energy Michael!
— Champion Energy Services on September 19th, 2018
LOVE!
I have been with Champion Energy now since 2015 and I can honestly say I have never been happier with an electric company. I receive weekly usage reports so I can adjust my thermostat according to what my usage is. I also like the graph they provide in the report so you can see your hourly usage and what time of the day you used the most electricity. Most importantly, they offer online payments which is very convenient.
Glad to hear that your experience as a customer has been great! The weekly usage emails really help our customers understand how much power they use on a daily/weekly basis to make adjustments as needed. If you ever have any questions, comments or suggestions along the way, let us know by emailing feedback@champion.energy.
— Champion Energy Services on September 19th, 2018
Maybe I should have stayed with Champion
I found Champion on PowerToChoose two years ago when we moved to Texas. They got great reviews and offered competitive rates. The customer experience was really good - I always knew what was going on with my account, there were no surprises or glitches along the way. When renewal time came around this year, the rate increase was pretty substantial, which was to be expected to some extent because everyone's rates are rising. I cross-shopped and found another company that beat Champion's rate by a significant margin, so I switched.Suffice it to say the customer experience with the new company hasn't been nearly as good as it was with Champion. Not everybody makes it as easy to business as they do. Don't take this for granted - it is possible to take a big step backward in this area by switching to another provider.Rates still matter but, looking back, I'm much closer to indifferent on whether or not I should have renewed with Champion. Staying with them would have cost more and would also have avoided some headaches. If you're considering Champion and their rates are close enough for your liking to the cut-rate providers, there is definitely a case for choosing them. If they just made the renewal offer a little more attractive it would have been a no-brainer.
Hi Joseph,
Thanks for leaving us a review. We are sorry to hear that you decided to part ways after a long run with us. While we try our best to have competitive rates in the market, we may not always be the cheapest. However, we will always provide you exceptional customer service.
We do hope that you do consider us again when your current contract is up for expiration. Email us at feedback@champion.energy to review rates with you when it's shopping time again.
Thanks!
— Champion Energy Services on September 19th, 2018
Outside salespeople
Champion hires other companies to go door-to-door, selling their services. The person who signed us up told my mom that she should be getting a discount of up to 40% because she is over 70 and that she could get the discount after her first full bill if she signed a 36 month contract. The only discount that Champion offers is a 10% and that is only on a 24 month contract. They took the person's information, but as he does not work directly for them, I doubt that there is anything they can really do. Personally, I felt that they could have offered her the 10% discount at least for the 24 months, but her contract is too long. On top of all of that, her bill was actually $70 higher than with her original company. We're stuck for 35 more months, and then we are out of here. Champion made no effort to make things right, and they should and could have done better.
Fabulous weekly notifications of usage and expected costs.
Fabulous weekly notifications of usage and expected costs.
Champion has been an excellent company
My overall experience with Champion Energy has been excellent. The company gave me a very competitive electricity rate. Their on line services were easy to use & they provide a weekly upadate on energy usage with a projected monthly consumption & estimated monthly cost.
Thanks Craig!
— Champion Energy Services on June 1st, 2018
Very impressed with Champion Energy
I was looking for an electric service provider for a house that I purchased in Houston. I needed a provider quickly, who offered competitive rates, quick connection time, and e-billing. Champion Energy Services was among the lowest kWhr costs that I found, had my service connected within 30 hours, provided weekly usage reports (with monthly projection), paperless reports, e-billing AND -- because I had service history in the state -- NO DEPOSIT!!
Glad to have you Jerome!
— Champion Energy Services on June 1st, 2018
Thanks Scott! Remember that you can always refer a friend to Champion Energy using your referral id to get a $50 bill credit too!
— Champion Energy Services on May 24th, 2018
Still my choice!
Had good all around service..liked the weekly energy usage review and trend!
Champion Energy
Very happygreat service, no gimmicks...lowest rates ever.
New customer. Just got my first bill. Very happy so far. You can get $50 credit if you want...
I switched from another Texan electricity company who made one set of plans for new members and a much higher plans for existing members. Champion Energy sent me a $50 promo for LED bulbs, offers a $50 credit for any new referrals (the referral also gets $50 credited to their first bill), and their communication has been excellent. Every week they send an email containing a chart of my previous and current electricity usage, along with the related temperatures for those days/nights, plus they project how much your estimated bill will be for the month. This level of communication has been a drastic difference from my old provider who offered none of this. I hope that after my 2yr contract expires they continue to offer the same prices to me as a current customer as they did a new customer.
Thanks for your feedback Steve! We're happy to have you as a customer!
— Champion Energy Services on May 24th, 2018
Great!
Had no issues with champion. Quick and easy billing, simple to start/renew/find information on my services. They send a weekly summary with a comparison to the previous weeks usage, and an estimation of your monthly bill based on your trends, and several other tools if you click around!
Thanks for the feedback!
— Champion Energy Services on May 1st, 2018
Fair rates
The rates are a fair deal but the early cutoff rate is to high.Customer service was not that great.
Not quite sure what early cutoff rate you are referring to? Feel free to email us at feedback@champion.energy to address all your questions or concerns. Thanks!
— Champion Energy Services on May 1st, 2018
Happy Customer
Very easy to transfer to provider and all questions were answered promptly.
Thanks for choosing Champion Energy Betty!
— Champion Energy Services on May 1st, 2018
Poor service
Switched a few months back, nearly 7 months now. They cannot get my bill right, they keep apologizing but nothing happens. Of course the bill is too high, they don't seem to ahve any hurry in fixing the billing.
Sorry to hear that you are experiencing some billing issues. Can you email us your account information to feedback@champion.energy to investigate this further? Thanks!
— Champion Energy Services on May 1st, 2018
Great service with great price
It was very easy to switch and the price is very satisfactory. So happy to know I have this price locked for 2 years and I hope i'm able to get just as good a deal when that happens. Paying online is easy and I like the weekly usage report I get for our electricity. Makes the upcoming bill expected and less of a shock. Very happy with Champion Energy Services.
Thanks for choosing Champion and locking in a great rate for 2 years. We may be experiencing some higher electricity rates this summer so it's good to be on a fixed rate!
— Champion Energy Services on May 1st, 2018
Great Company and Great Service
So far, so good. I just started with Champion Energy and I am very happy with their price and service. They give me a weekly update on usage, which is nice when you are on a budget.
Hi Lisa,
Glad that you find our weekly usage reports helpful. This is a great tool to help customers track and manage their usage. No bill surprises!
— Champion Energy Services on May 1st, 2018
Energy savers!
No hidden charges, simple and quick transaction
Hi Romie,
Thanks for joining Champion Energy. What you see online when you sign up is exactly what you'll see when you get billed. No hidden charges!
— Champion Energy Services on May 1st, 2018
Best Provider
I have had Champion Energy Services as my electricity provider for the past 4 years. They have multiple rate plans such as free weekends or free nights. Very affordable.
Hi Saleema,
We offer a variety of plans from free weekends to free nights, short term, long term, green and more! Thanks for being a loyal customer.
— Champion Energy Services on May 1st, 2018
We hope that you remain happy for years to come. If you ever have a question, comment or concern, call us at 877.653.5090 or email us at feedback@champion.energy.
— Champion Energy Services on May 1st, 2018
Excellent
I highly recommend Champion Energy. Energy rates are awesome and excellent customer service. I switched from a different local provider and saw the savings in my bill immediately and over time. Mobile app is easy to use as well. I highly recommend Champion.
Thanks for the feedback!
— Champion Energy Services on May 1st, 2018
Champion Service
Except for paying the bill, I expect my relationship with a service provider to be completely uneventful. I should be able to take it for granted that it will provide the energy I need when I need it. Champion does not disappoint. I am very pleased with my service.
Excellent service / fair prices
Easy, fair rates, great service
We selected Champion Energy for its great reputation. From our experiece so far, it's earned.
I could not imagine a better experience and appreciate the weekly energy usage reports and the ability to manage our account online.
Worst systems I have seen in 50 years
After being with champion for two months (starting Jan 2017) A new property was being developed a mile down the road and in the process of them trying to get power ... our power was shut off for days!!!When I tried to call champion, it was impossible to get a hold of someone and then took them days to get it figured out they explained that it was because of human error and due to addresses and such and promised to make it right with us ... but we've never seen one penny of reimbursement for losses In that process They started a second account for us and said they would have to delete the old account... everything was fine as long as we were going along under contract After calling over 30 times in the last weeks to find out about a notice that was sent to a five year old email address that had to picked up out of Oncore's digital archives, the customer service person said well I see your current email address (Which is the correct one and he could explain how they got the old address and why the notification for going out of service was sent to that address that was not given to them by us in the first placeSince he was the first person we had gotten a hold of after all those calls and 27 minutes on the phone he told me he would have to have someone call me back. I said I rather stay on the line and he said he was sorry but he could not do that and HUNG UP ON ME. Wow!!! I highly doubt that I'll get a callback... The young man said since we are out of contract we would be paying nearly double for our electricity and Said he cannot backdate it to when the contract ended a week ago. Wow again!!! So the longer they wait to get a hold of me and resolve this they will continue to charge me double for my electricity this is outrageous... I don't know what you would actually call this it's not extortion... it seems somewhat like I'm being hijacked or held hostage but however you slice it it's incredibly poor customer service.Call the Texas utilities commission tomorrow when they open back up ...By the way I think this is the second review I have done in my life.I remained calm on the phone and was just trying to get this resolved ... Wasnt upset with the guy... just asked if he could put a supervisor on the line... but clearly being calm and kind doesnt work with these folks.
Champion Energy Year in Review. Zero Stars.
I have been using Champion energy for a year now, and I cannot wait for my contract to be up so that I can switch. I live alone, in a tiny, one bedroom apartment. My daily usage is of some lights, a TV and a computer.My first two months the bills were around $80 which seemed fair. Then the bills started to climb and by mid july, my bill was around $140. I called to ask why that was, because my AC doesn't work and my usage patterns hadn't changed. And to ask why the weekly reports said differently, with many odd energy spikes happening at night when I was asleep. The woman on the phone, Katherine, exasperatedly told me it was because it was summer or that it "must be my fridge" and tried to wrap up the call asking if "there was anything ELSE she could help me with". I told her there had to be a mistake and asked if there was any way to check. She said they could send someone to check the meter but that's it. I said thank you and she just hung up.Two weeks later I got an email saying the meter was fine and nothing else.In september I got an email welcoming me and saying I was enrolled, as if I hadn't been for six months.Then even when the temperature started to drop, my bills stayed high with odd usage spikes even when I wasn't home. Until this month, one month before I would need to renew my contract, my bill is going to be $250.In this same city, my sister's four bedroom house with a pool costs half that.I have no idea how this company has such good reviews.
Great Company
So far I am very pleased with a service that I have received and the pricing that this company offers.
Switching made easy
Very easy transition. Previous provider allowed rates to become very uncompetitive without ever offering a competitive altrnative. Champion provided a competitive rate, and had good reviews making this a low risk switch.
Champion Energy Honest review
Been using Champion Energy for 3 years and I must say that I am highly satisfied with the service I am getting. My friends and I compared our electricity bill and to my surprise my bill is the lowest even they have FREE WEEKEND Electricity. And now they would like to switch to Champion Energy. I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries even though we communicate only through email. I gave them the date of my move-in in my apartment and I got electric connection without any problem. Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy. They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. Other electric companies will charge customers for a fee if you don't reach their required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's NO HIDDEN OR OTHER CHARGES - customers only pay for the electric usage, Oncor charges and the Taxes. I did refer friends to use Champion and they are happy using it. And I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!
Oscar in Customer Service - Excellent Service
The young man that waited on me today was very professional, friendly, knowledgeable and a big asset
For your company. Its employees like Oscar that promote your business. If you give merit raises or just
A plain raises he deserves one. Im sure he is the same with every customer. Thank you
Deceptive and Harrasing
When first signing up for Champion energy I was quoted a price and my bill was fine, that is for the first six months. Then suddenly my bill increased and doubled with no explanation. I decided to cancel my service after paying my final bill and have since been harassed via email and phone by Debbie Mulefu for what she is saying is an early termination fee. I never agreed to extend my service and its too bad that they are being given such a high rating. I believe that too is rigged and a lie. Apparently Debbie is unaware that once a consumer request that the company discontinue calling and emailing them it becomes harassment. Hopefully this email will make this clear or the $150.00 fee that they are trying to charge me will be paid ten times more to me for harassment. I have reported the company to the BBB and suggest everyone else do the same to ensure that these companies are transparent to consumers.
Waxahachie home
Low cost, efficient usage updates via email.
2nd year customer
This is our 2nd year using Champion Energy. Our apartment is roughly 1000sqft (3bed/2bath) and we run the ac constant. We keep it around 75 degrees and our bill ranges from 90-110(ish) in the hot months. In the cold months it def starts to drop bc we rarely need the heat on and we like to keep the windows open. So Id say maybe 60ish max in the winter. Ive never had an issue with the company. Ive never had to contact customer service as pretty much everything can be answered/accomplished on their website. But 5 stars for website functionality. Always able to use bill pay w/ no issues. Overall, Id recommend this company
Hi Shay! Thanks for the compliments. We're so glad to have you as a customer. If you ever have any questions, please feel free to give us a call!
— Champion Energy Services on November 10th, 2017
Weird
I called them to get a rate, decided to go with Cirro, but got a bill for 4.95 that said I owed them 1days fee. I didnt pay it.
That does sound pretty strange. Can you email us your information to feedback@championenergyservices.com so we can investigate this? If you aren't our customer there is no way we would be billing you. Thanks!
— Champion Energy Services on October 20th, 2017
Busted
I had my electricity off all day yesterday, according to my activity and how much it cost, it was the same as previous days. They say they give you ten dollars to sign up which translates as we are going to actually keep ten dollars of your money and you cant touch.
We're sorry to hear that you are disappointed. Please send us an email at feedback@championenergyservices.com to investigate this further.
— Champion Energy Services on October 20th, 2017
2 years with them and still stoked on them! business account
I saw a billboard sign while we were looking for a new building in 2015 and when I decided to start shopping prices, I normally have my few I hit up and added them to it once I saw their reviews...
been stoked with them from day one, love the weekly updates on usage and everyone has been very nice from the start.
Our contract ran out this year and they rang me up and offered me a better price to stay! but I still had to shop the prices... I have to prove to my CFO they still have better pricing than others....and they did!
Hi Damian, Thanks for being such a loyal customer! We love hearing about your positive experiences with us.
— Champion Energy Services on October 13th, 2017
Smooth and Painless
The title says it all. I've had zero issues with the switch. Reliant was really poking my eyes out. I am very happy with the switch. Champion was not the least expensive, but I had read about other customers awesome experience and went with a company I thought would treat me right if I had any problems.
Hi Fred, Thank you for choosing Champion Energy for your electricity supplier! We're glad to have your business. If you ever have any questions, our customer care team would love to help!
— Champion Energy Services on October 6th, 2017
Highly recommended
Set up with super easy, it's super affordable, haven't had any issues yet!
Hi SV, we're so glad to hear you had a great experience! We appreciate your business!
— Champion Energy Services on September 29th, 2017
No complaints. No Stress.
I have had no issues with Champion Energy. It is obvious they win their customers with good service and no shady business. I've renewed with them even if it meant losing another bonus offer because I don't want to deal with other people.
Hi Bobby, Thank you so much for being such a loyal customer! We truly appreciate having your business!
— Champion Energy Services on September 29th, 2017
Worst electricity company ever
I should of know I was gonna have problems the first day they told me my service was gonna start on the "18" and when the 18 came up there was no service, when I called they told me there was no transaction or notes on my non existing account. I've made payments through them, not the automated system, through THEM! and the following month I have a pending bill for last month, I check my bank account and there is nothing drafted. Even tho they specifically said the payment was processed! And when I ask they just say "there is no notes about that"
Hi Lesley, We're so sorry to hear about your experience. Can you please email us at feedback@championenergyservices.com so we can investigate this further? Thanks!
— Champion Energy Services on September 22nd, 2017
Good prices and very helpful
They did a good job. No complaints or issues as of yet
We're so glad to hear you are enjoying your service with us!
— Champion Energy Services on September 22nd, 2017
Happy customer
We are military and needed to have electricity for a rental house that we were getting ready to sell, Champion
Energy worked with us and was very accommodating. Quick and professional service.
Hi Mia, first off, thank you for your service! We're so glad we could help you!
— Champion Energy Services on September 22nd, 2017
Great company with great discounts
I love their weekends free program! I haven't had any issues with them!
We're so glad to hear you are loving your current plan! Thanks for being a loyal customer. We appreciate your business.
— Champion Energy Services on August 22nd, 2017
Changed billing with no warning
When I initially signed up the price was great and then without any notice my bills doubled. The rate was changed and I was never notified. Lost my trust in this company
Hi BJ. We're sorry to hear that you are disappointed. Can you please send us an email at social@championenergyservices.com to investigate this further?
— Champion Energy Services on August 22nd, 2017
Great company
I have had four different electric companies since we had competition. and Champion is by far the best. They have great rates been treated fairly and except to renew my contract never needed to contact customer service but when I did they were friendly courteous and helpful. From my experience so far this is a geat company and highly recommend them
We are so glad to hear that you had a great experience with us. Thank you for being such a loyal customer.
— Champion Energy Services on August 22nd, 2017
Excellent Company
I switched to Champion a year ago from another power company who was way too expensive and not so good customer service. Different plans to choose from and excellent customer service.
Thanks for being a loyal customer. We appreciate it!
— Champion Energy Services on June 30th, 2017
Bad customer service
Bad experience regarding the offers. Had to call multiple times to receive the credit that was offered. Customer reps don't understand te offers and give incorrect information
Sorry to hear about your experience. Can you please email us at feedback@championenergyservices.com to investigate further?
— Champion Energy Services on June 30th, 2017
Champion Energy Discounts!
Signing up with champion energy was a quick and smooth experience.
We're so glad to hear you had a great experience. We appreciate your business.
— Champion Energy Services on July 28th, 2017
Great company, expect to renew next year
Great company expect to renew next year .
Thanks for being a loyal customer Don. We appreciate your business!
— Champion Energy Services on June 16th, 2017
Love the weekly usage emails
Overall great experience. They had the best rate and I have had zero problems so far. Love it!
Thanks Hannah!
— Champion Energy Services on May 12th, 2017
Champion Energy
Great rates for a studio apartment. Bill regularly under $20 a month in summer. Easy pay with no registration required.
Thanks Mark, we appreciate your business!
— Champion Energy Services on June 2nd, 2017
Great Service, Good Prices
Champion's prices are a little higher than some plans, but they're steady across usage, don't charge any monthly fees, and their customer service is great. I've been a big fan of theirs for awhile. They're a nice, easy provider with solid rates that you don't have to worry about scamming you.
Thanks for being a loyal customer Matt! We appreciate your business!
— Champion Energy Services on June 2nd, 2017
Champion Energy
I'm 90 years old and been a TXU customer since we started with TP&L. After paying $.17/kwh, my daughter finally convinced me it was time to switch. I've been a satisfied Champion customer for years paying half of what i used to pay!
Hi Lettie, We're so glad to hear that you are happy with your service! Thank you for being a customer.
— Champion Energy Services on August 11th, 2017
Champion My Champion
Champion Energy is the best energy company in the world. Their ability to sell electricity an bill correctly are unparalleled. I could not be happier than I am now, knowing that the electrons flowing through the wires at my house are each - tiny little champions in their own right.
Aww, thanks for the kind words!
— Champion Energy Services on May 12th, 2017
Great Company, Great Customer service
I have been with Champion for about 18 months and they have delivered on everything they promised. Low rates, no fine print, attentive customer service. What more can you ask for. I advise you to sign up with them today.
Thanks for your business Craig. Glad that we are delivering on everything we promised!
— Champion Energy Services on May 12th, 2017
I recommend them to everyone
I have now been with Champion Energy for more than 8 months and the experience has been great! Amazing plans, rates, referral program, and regular usage reports. I definitely plan to stay with Champion for the foreseeable future. In fact, they already sent me an email for when I move with a direct link to set up service for another year. This company makes the consumer experience extremely easy and worry-free.
Thanks Cassie for the review. If you have any questions feel free to contact us at feedback@championenergyservices.com.
— Champion Energy Services on December 8th, 2016
Disappointed in Communication and Customer Service
I have been a Champion Energy customer for 15 months. I am a loyal customer, and I pay my bills on time (automatic payments), - I've even had previous energy companies offer to be a credit reference. I haven't had any problems with Champion Energy until recently. I looked at my bank statement and noticed the payments were increasing by significant amounts each month. When I called to discuss this, they told me my contract was up 3 months ago, therefore I'm now paying the very high variable rate. When I asked why I wasn't informed of this, Maria got an attitude and told me they emailed me a renewal notification. Well turns out they've had my email address on file wrong from the get go (they switched the order of my first and last name). Their lack of information has unfortunately, cost me quite a bit of money I wasn't expecting to pay, as my bills at this time last year were significantly lower. Times are tough, and when I asked if there was anything they could do to assist or any sort of credit they could apply, With her attitude, Maria said she couldn't do anything. When I asked to speak to a supervisor, she got Lydia on the phone and Lydia was not apologetic and kept insisting they emailed me, so this is my fault. The only option I had was to start a new contract or have my electricity turned off today (Friday) until I could get another company to come out on Monday. Reluctantly, I renewed as I can't go without electricity for 3 days, but I'm moving out in 3 months so I'm going to have to pay $150 early termination fee to cancel. Needless to say, I will not renew with Champion when I move and I certainly won't recommend to anyone I know. I was extremely disappointed with the customer service experience. I would expect much more from a company that has such good ratings and reviews.
We are sorry to hear about your experience as this is definitely not the norm. Can you email us your account information to feedback@championenergyservices.com so we can look into this further? Thank you.
— Champion Energy Services on December 8th, 2016
Great Service!
I've been with Champion a little over a year now. My experience with them has been very good. Any time I've called, people have been courteous and hold times are short. They're prices are very competative. I switched to a month to month plan when contract ended. The price was very good but you need to be careful since the prices seem to spike in the summer months. They have a great referral program too. You and the person that refers you both get $25 credit. i used it when I signed up. Overall, I've been very happy with Champion.
Thanks for your review Jennifer. We advise customers to lock in a fixed price contract if possible to avoid the price spikes of a month-to-month product. Glad that you are aware of that! If you every have questions or comments feel free to email feedback@championenergyservices.com.
— Champion Energy Services on December 8th, 2016
I signed a 3 year contract
I signed a 3 year contract with Champion Energy Services. Their rates are the best I could find. Signing a long-term agreement means I don't have to worry about my contract ending and being switched to a month-to-month rate. This summer by bills are 25-35% lower when compared to last year using a different electric provider. I'm very happy I made the switch!
We are happy you made the switch too! Thanks for being a customer.
— Champion Energy Services on December 8th, 2016
Been using Champion Energy for a year
Been using Champion Energy for a year and I must say that I am highly satisfied with the service I am getting. My friends and I compared our electricity bill and to my surprise my bill is the lowest. And now they would like to switch to Champion Energy.I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries even though we communicate only through email. I gave them the date of my move-in in my apartment and I got electric connection without any problem.Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy. They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. Other electric companies will charge customers for a fee if you don't reach their required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's no hidden charges - customers only pay for the electric usage, Oncor charges and the Taxes.I did refer friends to use Champion and they are happy using it. And I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too!They are really a Champion in terms of providing electricity!
Thanks for sharing your experience with us and for referring your friends to Champion Energy. We appreciate having you as a customer!
— Champion Energy Services on July 18th, 2016
GREAT COMPANY
Their customer service department is always helpful and I never have any billing problems. They always match or beat competitive pricing in order to keep me as a customer.
Hi Sue, Thanks for being a loyal customer. We're so glad we can make your experience a great one!
— Champion Energy Services on July 7th, 2017
GREAT RATES! SAVE
We will be up for renewal soon and won't hesitate to renew with Champion. From the great customer service and weekly energy usage tracker emails to their very competitive rates, it's a no brainer really.
Hi Josh! We're so glad to hear that you enjoy getting the weekly energy usage emails. Thanks for being a loyal customer!
— Champion Energy Services on August 16th, 2017
Wonderful service!
I've been with Champion Energy for almost a full year now. I could not be any happier with this company. Their rates are very competative and their customer service is excellent. When I first signed up with them, the representative on the phone walked me through the different plans and I was able to find a great plan that gave me free weekends. They a very user friendly website too. You can login into your account online and check your electricity usage, look at your plan, make payments and so on. Everything is easy to find and understand. I've been very impressed with them
Thanks for being a customer Jennifer!
— Champion Energy Services on July 18th, 2016
Champion Energy
I just finish signing up In March 2016. The advertisement for Champion said great rates, great customer service, and NO fine print. I can say my 24 month plan has everything they advertised and more!!! What a breath of fresh air. I have had no complaints at all. Very easy to get in touch either by phone, online, or chat. They are right there. They do what they say they will do. What could be better than that. I like this company a lot and have referred all of my friends and family.
Thanks for choosing Champion Energy Michael. We are glad to have you as a customer and appreciate the referrals!
— Champion Energy Services on April 15th, 2016
Great Company that does what it says
I signed up in July of 2015. The advertisement for Champion said great rates, great customer service, and NO fine print. I can say 8 months into my 24 month plan that everything they advertised is TRUE!!! What a breath of fresh air. I have had no complaints at all. Very easy to get in touch either by phone, online, or chat. They are right there. They do what they say they will do. What could be better than that.
Thanks for sharing your experience Craig. We appreciate your business!
— Champion Energy Services on April 3rd, 2016
Great service! Love the features!
Wow! I have been very impressed with Champion Energy. The customer service I have received from them was very professional. I love how I can get weekly emails to let me know how much power I have used throughout the week. The website is easy to navigate as well. This is my 2nd time I have been with Champion Energy and I look forward to keeping my business with them.
Thanks for the feedback Evan!
— Champion Energy Services on April 3rd, 2016
Would definitely recommend.
I just moved about 2 months ago and chose to go with Champion Energy because of their available plans and great reviews. I have the free time on weekends plan and it's awesome! I'm able to plan out my activities so that I can conserve and save during the week and do laundry, etc. on weekends. Everything about my experience so far has been great and hassle free. I highly recommend Champion Energy.
We're happy that the free weekends plan works well for you. Thanks for sharing your your experience and for taking advantage of our Connect-A-Friend referral program!
— Champion Energy Services on April 3rd, 2016
Great Company
This is my second renewal and it couldn't have been easier, because they email you over a month before your expiration. We again renewed at a LOWER rate. I have never had a billing problem. And the referral program is awesome. Whether you use my referral code or find your own rate you won't be sorry if you switch.
Thanks for sharing your feedback Sue. We know how busy our customers get and keeping track of your electricity contract expiration date isn't always at the top of the list. That's why we make every effort to notify you in advance!
— Champion Energy Services on April 3rd, 2016
LOVE CHAMPION!
We just renewed and have been using Champion for over 3 years now and are extremely pleased. The weekly power tracker emails are a great way to stay on top of energy consumption and the few times I've called in to customer service they have been excellent. However, I still decided to do some research with my renewal date coming up. Champion's rates are very competitive, and, based on my experience, it made it easy to renew.
Thanks for renewing with us year after year!
— Champion Energy Services on April 3rd, 2016
Champion in electricity!
Been with Champion Energy for almost 9months and I am highly satisfied with the service they are providing. My contract will end very soon, and what surprised me is they offered me a rate almost half of the current rate( which is $9.3/kwh) I am enjoying . Isn't that amazing? I am already pleased with the service and yet they even offered a much lower rate. My electric bill doesn't go up to $20 per month. There's no hidden charges - customers only pay for the electric usage, Oncor charges and the Taxes. Try using Champion and you won't regret it!
Thanks for sharing your experience with us. We appreciate having you as a customer.
— Champion Energy Services on April 3rd, 2016
Great Company!
This is a great electricity provider. They offer the best rates. I signed up for the plan where my weekends are free so my electricity bill is so low. I've been with this company for over a year now and don't have any complaints.
We're glad that you could take advantage of our Free Weekends plan. Feel free to email us at feedback@championenergyservices.com if you have any questions.
— Champion Energy Services on February 29th, 2016
Ex TXU customer looking for new provider
I was a 15 yr customer of TXU. We recently sold our home (much quicker then we thought we would) We are moving to an apt until we figure out what we want to do for our next long term home. Long story short we lost a small reward card ($50-$60) on a TXU reward program because we moved from our home 8 days before the end of the reward cycle. No exception made for a 15 yr customer,that was willing to signup for new servivce, just not until my new place is ready on Jan 9th. As I said we werent talking about much money, its the principle, no loyalty for long time customer.So due to the above mentioned issue, we decided to shop for a new provider. I used texaselectricityratings.com and found that champion is one of the only companies that actually took the time to respond to both positive and negative ratings. That says a lot to me about the company. Based on mostly positive rating and the response from the company to the rating they are recieving, I'm signing up as a new customer.
John, We are happy to have you as a customer and try our best to answer both the positive and negative reviews to ultimately do what is right for our customers. If you have any questions along the way please reach out to us 24/7 at 877.653.5090.
— Champion Energy Services on February 29th, 2016
Great Company that does what it says
I have been with Champion for several months now. You always expect something that is too good to be true to blow up in your face. However this company is the exception. They have delivered on everything they promised-Great customer service; no fine print; competitive low rates, instant help either via phone, chat, or the internet. WOW. I am totally blown away by them. You cannot go wrong with Champion.
Thanks for your kind words Craig! We do what we say and appreciate having you as a customer.
— Champion Energy Services on December 23rd, 2015
Bad Billing Practices
Twice this year we have mailed in our check and they have sent us a notice that we were late in paying. Today when it happened my wife called them and told them that we mailed payment (through a postal box) 7 days earlier. Didn't matter. Not their fault. Well, it isn't our fault either. So now we have a late fee and a hit on our credit. Plus, she then paid by phone and they told her that if (when) the mailed check comes through that they will apply it as credit to next month's bill. Problem is that we do not have an extra $180 sitting in checking. But that's our problem. We have been with them for years and have never paid late. Plus, we have recommended them to many others. But no more recommending them since now we are being treated like slackers. I suppose they are all heartless and soulless corporations these days.
Sorry to hear about your experience. The late fee has been waived and there is no impact to your credit. There was an option to void the duplicate payment over the phone. To discuss further, please call us at 877.653.5090 and we will do what we can to make your situation right.
— Champion Energy Services on December 23rd, 2015
Champion in electricity!
I've been using CHAMPION ENERGY for almost six months and I am grateful that I made the right choice! My electric bill is just $25 and my friends are amazed how low my electric bill is. We have almost the same Kwh usage, it's just that their current provider charge them extra for not reaching the required kwh. I have explained to them that CHAMPION only charge you for your electric usage ,Oncor charges and the Taxes. They can't wait for their current provider contract to end so they can switch to Champion. They are really a Champion in terms of providinG energy services! Go and switch to Champion!
Thanks Jo for referring us to your friends. That's right - We don't charge extra fees for not meeting a minimum usage. Thanks for being a customer!
— Champion Energy Services on December 23rd, 2015
Good Service - Good Rates
My husband and I moved from IL to Plano, TX in August of 2015. As part of our move, we were faced with a lot of choices regarding providers. In IL it's just ComEd, so it was difficult for us to decide on who to use here for this service due to the fact that everyone has different rates and in some cases a consumer may even pay a fine for not using enough electricity. What a joke! Before we signed up for this service, I read tons of reviews and called several places, as a result we decided to go with Champion Energy Services. So far, we never had any issues, no fees/fines that we incurred to date, the energy bill is predictable, they even send out weekly comparisons via email so you can track how much electricity you've used this week compared to last week. My monthly bill is pretty reasonable and very similar to what we paid in IL, except for in IL we also got an additional bill from the gas company. Here, electric bill includes my AC as well as heat, and is equal to what we used to pay in IL for just the electricity. Overall, I have no complaints so far and feel like we've made a good choice by using Champion Energy Services.In addition, you are eligible for a $25 bill credit for each person you refer as well as your referral will also get the same credit towards their bill. If you would like to try it out, you can use the following referral ID, Tterzich51965, and we will both get the credit towards our bill.Good luck with your choice!
Thanks Milla for choosing Champion Energy to power your home. We also serve customers in certain areas of IL too! Welcome to Texas and glad that our weekly usage reports have been helpful in managing your electricity costs.
— Champion Energy Services on December 23rd, 2015
Wonderful service!
It's been six months since I switched to Champion Energy and I could not be any happier with the company. I recently called with a question about my account, and the person I talked to had a great attitude. I have not had a single complaint since I started with them.
Thanks for the feedback Jennifer!
— Champion Energy Services on December 23rd, 2015
Champion in energy!
I've been using CHAMPION ENERGY for almost six months and I am grateful that I made the right choice! My electric bill is just $25 and my friends are amazed how low my electric bill is. We have almost the same Kwh usage it's just that their current provider charge them extra for not reaching the required kwh. I have explained to them that CHAMPION only charge you for your electric usage ,Oncor charges and the Taxes. They can't wait for their contract with their current provider to expire so they can switch to Champion. They are really a Champion in terms of providing electricity!
Hi Jo, we're so glad to hear about your great experience with us. Thanks for being such a loyal customer!
— Champion Energy Services on September 22nd, 2017
Champion in providing energy!
My friends and I are comparing our electric bill charges and they are shocked to find out that our electric bill is just less than $30. We almost have the same electric usage, except that their current provider is charging them for an extra because they weren't able to reach the required kwh per month. They can't wait for their contract to end and move to Champion. I am just grateful that I made the right choice in choosing my electric provider and I do hope you will do the same!!!
Hi JoKua! We're so happy to hear you are loving your service with us. Thank you for sharing the word of your experience. We appreciate your business!
— Champion Energy Services on September 29th, 2017
Fantastic!
This energy company is awesome! I had them at my apartment and then when I moved into my house, they found me a better deal and lowered my rate! It literally took 5 minutes and I wasn't on hold at all! I would recommend this company to anyone looking for a great deal. I think I have the cheapest electric bill out of all my friends AND you can get bill credit for getting referrals! Sign up and use my referral code and get money off your first bill! SBussey10355
Thanks for your business Sara. You can use our Connect-A-Friend referral program to refer your friends and family to Champion.
— Champion Energy Services on December 23rd, 2015
NEW OWNERS!
UPDATE: Calpine recently acquired Champion Energy and we were concerned that the service and rates we had come to love would slowly fade away. We can report that so far nothing has changed and there have been zero hiccups with the new ownership. We are so grateful for this.
Thanks Josh. We're operating with the same people and customer care that we've had in the past to serve you, the customer. We appreciate having you as a customer!
— Champion Energy Services on December 23rd, 2015
Love this company!
Love the weekly email usage reports and the fact that they don't charge a fee for using less than 1000 kWh per month!
Thanks Angela. We love our customers too!
— Champion Energy Services on November 4th, 2015
No problem, simple hassle free
Have had no problem, like the weekly report they provide. have not had any issues was a customer in the past and just became a customer again at my new residence.
USe referral code - Nshah11648 for $25 off your 1st months bill.
Thanks for your feedback Shah. We appreciate having you as a customer and are constantly finding ways to make customers, like you, happy.
— Champion Energy Services on November 4th, 2015
Champion in electricity!
I recently moved to Texas and looked for the most affordable electricity provider. I did check online and read the reviews, and even tried their online chat to check how they will handle inquiries.I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries even though we communicate only through email. I gave them the date of my move-in in my apartment and I got electric connection without any problem.Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy.They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. Other electric companies will charge customers for a fee if they don't reach the required kwh usage.With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's no hidden charges - customers only pay for the electric usage, Oncor charges and the Taxes.I did refer friends to use Champion and they are happy using it. And I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too!
Jo, We appreciate your business and referrals! Regardless of how much electricity you use we do not have a minimum use fee. When we say "no gimmicks or gotchas" we mean it. Everything is transparent from your rate to the charges on your bill. And, with your weekly usage reports you can monitor and manage your usage. Thanks for your feedback!
— Champion Energy Services on November 4th, 2015
GREAT COMPANY
I have been with Champion since May 2014. I have never had problems with billing or anyone in service.The ordering process was very easy and I have renewed once. During renewal I was considering changing at which point my service rep worked up a spreadsheet for my comparison. She then gave me a competitive rate equal to new service. This never happens!! Champion takes care of their existing customers. Anytime I have a question I email my representative and she answers almost immediately.And the referral plan is great too. But even without the referral plan or the best rate I wouldn't change because I like working with nice people.SScarboro86062 Referral number for $25 off your first bill
Thanks for sharing your experience. We hope that you renew several more times! Our customer care team works with customers to understand their rate, even if it means comparing it to our competitors. Sometimes we win on price, sometimes we don't. In the end we hope that we educate customers on how to evaluate our rate versus others. Thanks for being a customer!
— Champion Energy Services on November 4th, 2015
AWESOME SERVICE!
Wanted to update my previous review. We had an issue with one of our bills and we contacted customer service and things were solved effectively and efficiently. It's great peace of mind knowing that you're not only getting a good rate, but you have an electricity provider that cares!
Jena, Thanks for your feedback. If you ever have an issue we are here to help 24/7 via phone, chat and email. We'll do our best to make it right!
— Champion Energy Services on November 4th, 2015
Great Company that does what it says
Update from a previous review. I have now been with Champion Energy for a few months now. Still a great company and the customer service is out of sight. They send email reminders to keep you in the loop. They quickly get on a chat session with you. And best of all they are on the phone in a hurry. As a comparison my first month with them I used approx. 1700 kilowatts and I am on the 24 month half price night promotion. I used the same amount the previous month with my old company and my Champion bill was $40 less. Rates are really good. And as they promote---There is no fine print.
Thomas, That's right. No fine print. We are customers too and we don't think our customers should have a law degree to decipher their electricity plan. Our plans are transparent - Champion Energy Charges, Utility Delivery Charges and applicable taxes. No unnecessary fees on top of your rate. Thanks for being a customer and we always welcome your suggestions at feedback@championenergyservices.com.
— Champion Energy Services on November 4th, 2015
Champion Energy is a great choice.
Champion Energy is a great choice. I trusted the reviews and was not disappointed. I am using the free weekend plan. Make sure you choose which one that suits your lifestyle the best. Use Jchoi20692 as your referral code and get $25 off your first bill. I used someone's review referral code and it worked. Pass the favor on! :)
Our Free-Time 12 (Free Weekends) plan is great for customers like you who use a lot of their power on the weekends. Thanks for being a customer!
— Champion Energy Services on November 4th, 2015
GREAT RATES!
My husband and I just renewed and have been using Champion for almost 3 years now and are extremely pleased. The weekly power tracker emails are a great way to stay on top of energy consumption and the few times I've called in to customer service they have been excellent. However, I still decided to do some research with my renewal date coming up. Champion's rates are really competitive right now. If you plan on switching to champion, use our referral ID--Jduncan19738--when you sign up for 25 dollars off your first bill.
Hi Jena! We're so glad to hear you are enjoying the weekly smart track emails! We appreciate your business and your referrals.
— Champion Energy Services on September 29th, 2017
So Happy!
I wish I had found Champion Energy several years ago. Ever since I switched providers, my bill had been $40-50 lower than it used to be. They have so many plans to choose from as well. The rates are generally lower than other companies, and they have plans that give you free nights or weekends which is what I got and it's working great for me! If you're signing up, make sure to use a referral code to get a $25 credit on your bill. You can use JNeill61106.
Hi Jennifer, thanks so much for the kind words and the referrals! We're glad to see you are enjoying your service!
— Champion Energy Services on September 29th, 2017
Best Electric Company I've Ever Used
I've switched electric companies so many times to save money. To me there is no reason to pick one over another other than price. But Champion Energy not only offers great rates, they have exceptional service with little extras like emails each week that tell you what your energy consumption was for the last week, how that compares to previous weeks, and what your bill is forecasted to be.On top of the great service, they don't try to get you to lock in some low rate for 11 months only to jack it up after that. They emailed me and gave me the chance to keep my rate and lock it in for another 18 months. So I'm sold. They are great - best in class.
Ashley, We hope that you no longer have to switch from one company to the other. Our weekly reports, referral program and customer service on top of our great rates are a few of the perks as a Champion Energy customer. Glad that you could secure a great rate. Please feel free to reach out to us with any questions or suggestions at feedback@championenergyservices.com.
— Champion Energy Services on November 4th, 2015
Extremely Happy I Switched
I was previously using TXU energy and my bills were especially high for a one bedroom apartment. I decided to do my research and saw that Champion Energy had a lot of positive reviews compared to TXU's negative reviews. I decided to switch, that was about a year and a half ago and I have been happy every since! The only reason I put 4 stars for Billing is because there is no App for your phone to pay bills!
Megan, Thanks for your feedback. We are evaluating the options for creating an App to pay bills. In the meantime we have several easy ways to pay your bill, including the option to set up recurring payments to never miss a bill.
— Champion Energy Services on November 4th, 2015
Best company I have found!
I love Champion. I been with them for about 3 years now. No hidden fees, everything is right there on your bill in black and white. No surprises and great rates as well. They actually give you a $25 discount off your first months rent if you use this code when you sign up: DPruitt12361. No, I don't work for their marketing dept. Actual customer. Ha!
Hi Damien, Thanks for being a loyal customer! We truly appreciate your business. Happy Friday!
— Champion Energy Services on October 13th, 2017
Best in town!!!!!!!!
I had called in to review the rates and Kayla was so patient and wonderful explaining the charges thoroughly and answering every question I had without leaving me with any doubts that this company was the best for me. I gurantee you I'll be referring my friends and family. Thank you Champion. You truly are the best in Texas.
Great Company that does what it says
I had been at my previous electric provider for over 3 years. I always had to wait at least 45 minutes to get someone on the phone. I had had enough. What a breath of fresh air Champion is. They have really great rates, a lot of different plans to choose from, and best of all you can get someone there in a hurry. No waits on the phone, instant correspondence via email. So far I couldn't be happier.Give them a try. You won't be disappointed.
Thanks for being a customer Craig! We're customers too and the last thing anyone wants is to be put on hold for a long time!
— Champion Energy Services on November 5th, 2015
Glad I switched!
I switched to Champion Energy about three months ago, and I am so glad I did! The prices are much lower than my previous provider. I think this one of the few companies that doesn't add a base charge to your bill if you don't use a certain amount of electricity during the month. I've had no problems so far, and the $25 credit for using a referral code when I signed up appeared on my second bill just like they said it would.
LOW RATES!
My husband and I just renewed with an even lower rate than when we originally signed up with Champion 3 years ago. The customer service is excellent and the Weekly Tracker emails are very informative and helpful in being more energy conscious. They are also running a promotion when you can get free Astros Tickets. Go 'Stros!
Best electric provider
I recently moved to Texas and looked for the most affordable electricity provider. I did check online and read the reviews, and even tried their online chat to check how they will handle inquiries. I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries. I gave them the date of my move-in in my apartment and I got electric connection without any problem.Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy.They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. . Other electric companies will charge customers for a fee if they don't reach the required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's no hidden charges - customers only pay for the electric usage, Oncor charges and the Taxes.I did refer friends to use Champion and they are happy using it.And I would continue recommending it to others. I'm just glad I made a rjght choice and hope you'll do the same too!
Thanks for being a customer and referring your friends to us. We appreciate it!
— Champion Energy Services on November 5th, 2015
Good Choice!
I recently moved to Texas and looked for the most affordable electricity provider. I did check online and read the reviews, and even tried their online chat to check how they will handle inquiries. I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries. I gave them the date of my move-in in my apartment and I got electric connection without any problem.Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy.They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. . Other electric companies will charge customers for a fee if they don't reach the required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's no hidden charges - customers only pay for the electric usage, Oncor charges and the Taxes.I did refer friends to use Champion and they are happy using it.And I would continue recommending it to others. I'm just glad I made a rjght choice and hope you'll do the same too!
Thanks for being a customer and referring your friends to us. We appreciate it!
— Champion Energy Services on November 5th, 2015
Good Choice!
I recently moved to Texas and looked for the most affordable electricity provider. I did check online and read the reviews, and even tried their online chat to check how they will handle inquiries. I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries. I gave them the date of my move-in in my apartment and I got electric connection without any problem.Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy.They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. . Other electric companies will charge customers for a fee if they don't reach the required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's no hidden charges - customers only pay for the electric usage, Oncor charges and the Taxes.I did refer friends to use Champion and they are happy using it.And I would continue recommending it to others. I'm just glad I made a rjght choice and hope you'll do the same too!
Unbelievable!!
First, I was told when I first signed up for the service that this was a budget billing account, meaning the amount is the same each month and then I would true up at the end of the contract if there was anything owed. SO, I set up my banking to pay the amount I was told and now this is the 2nd time they have disconnected my power for 21 days past due, this time it was $52, the last time it was $35 and the last time I discussed this in detail with them and they said the account was fixed and would not happen again. WELL, IT DID TODAY!!! I have several issues with this. 1. Why is the bill more than what I agreed to when I signed up for this account? 2. WHY on earth would they disconnect for such a low amount which isnt even 30 days past due? 3. WHY would they disconnect when temperatures outside are near 100 degrees? I explained to them I have animals and I cannot be left to go 24 hours without power. The customer service was lacking. THEY DID NOT CARE. Why is your policy to disconnect 21 days past the due date? IF I can cancel service and go with a different provider, I will. I explained to the CS Rep that I lost my job 3 months ago and I am only on my 3rd week at a new job and would be paid on Friday and that I had NO money to pay today, he didnt care and was very rude when he said as much. But if my bill is supposed to be the same amount each month and you can clearly see I pay the exact same amount since the first payment, WHY on earth would I be treated this way? No compromise, allowing me to set up a payment plan to pay Friday or anything. It was their way, period. VERY Dissatisfied and WILL NOT recommend anyone to Champion energy. I am glad to see so many people are happy with the service but be forewarned, the CS Reps obviously don't have a clue about their product otherwise, this wouldn't have happened to me a 2nd time. ABSOLUTLY RIDICULOUS!!
Sorry to hear about this unfortunate situation Brooklyn. Obviously you have moved on but we'd like to take a look at your account in detail to see what went wrong on our end to correct it. If you have a moment, please email your old account information to feedback@championenergyservices.com
— Champion Energy Services on November 5th, 2015
Excellent!!
July 2015 - The best company in Texas! I read a lot of reviews in internet and finally decided to go Champion and yes, its good & very good customer service! You could save $25 OFF on your first bill!!!! Try it! As code or like referral ID - JIracheta87291 - Thank you so much!!!!!
Great Service. Awesome Experience.
This is a update of my experience with Champion Energy. This is my 3rd year with this company and I have no regrets since I switched from Gexa. No extra fees, great customer service and a great rate on my electricity. I am moving in the fall and I am transferring the services to my new place. I strongly recommend this company. If you would like a discount use the code ELasanta24073 when signing up and you will receive a discount. Thanks!
Could not be happier
Just about finished with my 6month plan and could not be happier; I should have switched providers sooner! My bills have been the lowest in years and I will be extending my contract another 12months.
Good and Bad over 12 months
Over the past 12 months I've experienced the good and bad of Champion Energy. The Good:Rates are competitiveInitiate and transfer electric service smoothlyBill and apply payment on timeHelpful usage toolsCustomer Service is professional, courteous, and answers on less than 3 rings.The Bad:Upon transferring service to a new location, a new account was opened. The current term plan failed to transfer to the new account. Although Customer Service was polite, 5 calls later over a 2 week period resulted in no change, despite many unfulfilled assurances. I was then informed their "contract dept" couldn't keep up with demand.Obviously, I was forced to elevate the situation, and have decided I no longer wish to conduct business with a company that doesn't have the resources in place to properly service my account. Hard costs are one thing, soft costs (demands on my time) are the deciding factor.Perhaps you'll have a better experience.
Sorry to hear about your experience. This is not the norm at Champion Energy. We invite you to give us another shot when your new contract is up for renewal.
— Champion Energy Services on November 5th, 2015
Great service and referral program
After a bad experience with another company I switched to Champion Energy Services. The customer service has been great and my bill is not overpriced. I've been with them for 5 months and they have been an honest company. I am from out of state and was not accustom to so many companies and pricing. I have to say I am happy with them. They send weekly updates on your usage and provide tip on how to conserve. I encourage anyone new to choosing various electricity plans to look at the reviews on various websites.When I looked up reviews Champion was ranked one of the highest for quality customer service. Like many others, I do not have anything bad to say. Champion also has an awesome referral program. I am an advocate for great service and appreciate the fact that there is no limit on the referrals.
Thanks for choosing Champion to power your home. Moving to the deregulated state of Texas can be overwhelming to customers not used to having the choice of choosing who their electricity provider is. We're glad that we could assist in the transition and appreciate your business!
— Champion Energy Services on November 5th, 2015
I went with Champion
I went with Champion because of their history of great customer service through reviews from numerous website. After 2 years, I have nothing to complain.
Great Company
I have had 4 different electric providers in the last 10 years. I just started with Champion Energy a couple months ago, and so far they have exceeded all previous providers in the delivery of service and information. There are weekly updates to estimate usage, and straight forward charting.
Great company!! Use referral ID KGonyea22475 to receive a discounted first bill!!
I've been using this company for almost six months now and can say that it is the best energy company I have ever used by far!! I have a 3 bed, 2 bath house and we have never had a bill over $135; where as before we switched it was generally around $195.00. They email you weekly with a usage report that helps you keep on track with your energy usage. The usage report also estimates your monthly bill, and generally it is almost spot on. I highly recommend this company and will be renewing my contract with them when the time comes.
Thanks for being a customer Kelly!
— Champion Energy Services on November 5th, 2015
SATISFIED VERY SATISFIED
I was disappointed with energy providers before because of their hidden fees and customer service, but Champion Energy Services is the best at all. I have never written a review before but i will now because it was a different experience. I spoke with SUNITA to signup my account and it was a great experience and she take her time to explain the rate and plan. I wish every company have the same customer service.
We appreciate you taking the time to leave a review for us. Thanks for being a customer!
— Champion Energy Services on November 5th, 2015
Champion Energy are true Champions.
I have tried several companies since I have been in Texas and by far, the best and least expensive is Champion Energy. I average between 1000 and 1500 kwh per month and my bill is never over $125 even after delivery charges and so forth. I live in the heart of DFW and I still pay those low rates. Use code DPruitt12361 and receive $25 credit towards your first bill. Trust me, I do NOT work for Champion but I was just as confused when trying to find the best company. This one is the best! Wish I had found them first!!
Thanks Damien!
— Champion Energy Services on November 5th, 2015
Just switched over to Champion
Just switched over to Champion, so far so good! Our first bill was almost HALF of what we were paying! Love the website---easy navigation and able to set up auto pay. Also love the weekly emails about usage. Customer service is awesome, I've made couple of calls and always reach a person immediately...no recordings or wait time.
That's great to hear. Our customer service folks are based at our headquarters in Houston, Texas and are always ready to take your calls!
— Champion Energy Services on November 5th, 2015
No problems at all with Champion
My 12 month contract is up and I have had no problems at all with Champion. I just renewed for 24 months, because I feel I will continue to be problem free. You can read my past review to see why I originally chose Champion and I still feel the same as before. I have not seen any of the price increases on Champions billing, except for Sharyland increases. Champion has all charges broke down for you to see, unlike some REP's who bundle everything together so you won't see the increases. Thank you for reading my review.
Thanks for being a customer. We're transparent to our customers in everything we do, especially on what matters - - what they're paying and why. That's why our weekly usage reports helps customers monitor and manage their usage to avoid any electricity bill surprises.
— Champion Energy Services on November 5th, 2015
Too high!!!
1st 2 years was ok. Champion decided to be greedy increased rates added extra fees & unreleastic charges. We are no longer charged for our electricity usage but a million more fees. Ridiculous. Champion decided Greed is better then Customers. I called customer service about all the new additional charges. Representative did not care!!! Its all about sucking more money out of your customers. Needless to say. I cancelled my service with Champion and signed up for service with a better company. Champion please do not reply to my review. Save the PR. You did not care when I contacted you previously.
Sorry to hear that Nessa. We have actually eliminated fees rather than adding fees.
— Champion Energy Services on May 18th, 2015
Great energy company
This company has been great so far. I like the usage report options you can view on the online account as well as the clear description of all the costs going into the total that is included with every bill. I picked this company because of its mostly good reviews and lower rates than most other places, also the lower minimum usage (800kwh) was more useful to me compared to other companies typical 1000kwh because I don't use a lot of electricity. Additionally, By using referral code LCampbell20217 when you sign up for Champion Energy as your electricity company you can get $25 bill credit!
HAPPY CUSTOMER
I switched to Champion 10 months ago for a great introductory rate. No problems, no hidden fees and the best part is my renewal is lower. Yes this time of year the rates are still pretty low, but I found a company with a lower rate and they met it and then some. My past experience has been that only new customers get the lowest advertised rates, and the don't care if you transfer service.But Champion does want to keep your business. Their customer service even sent me spreadsheets comparing yearly cost of different plans based on my prior usage. This company has the right attitude and I think the fact that they have way more positive reviews proves it.Use this referral number SScarboro86062 for $25 off your first bill. Or you might get a better deal without it? Check it both ways.
Thanks for being a customer Sue!
— Champion Energy Services on November 5th, 2015
Finally happy with an electric provider
This is my 4th electric company. And, so far the best. Their rates are reasonable. The usage emails are helpful and nice to compare with the previous month. Customer service is helpful and friendly. I have had bad luck with other companies. Hidden fees and horrible customer service. I will highly recommend Champion.
Thanks for choosing us. We hope to be your last electricity company and that you stay with us for years to come!
— Champion Energy Services on November 5th, 2015
Satisfied but Shopping
Looking for a 100% Renewable plan - they only have 2 and there are several other providers that are less expensive. Liked the initial 6 month term that allows a short evaluation period, but wish they had a 24 - 36 month plan with a lower rate to lock in. Doing extensive research on complaints of all providers to make final decision. I have had no issues with Champion and the only reason I might leave is price.
Derek, Thanks for sharing your feedback on your experiences with Champion. We may not always be the lowest price in the market but our rates are fair in the grand scheme of things without any hidden fees. We hope you choose to stay!
— Champion Energy Services on November 5th, 2015
2 year renewal!
Now is a great time to lock in a good rate as energy prices are historically lower this time of year. Plus, you've got no worries doing this with Champion as their customer service is unparalleled. We've had no issues anytime we've called in with questions. My only complaint is that I wish they would develop an app for our iPhones.
Joshua, Thanks for your feedback in regards to developing an app. We are exploring this option.
— Champion Energy Services on November 5th, 2015
Beware...Bad Company to deal with.
A very bad experience dealing with these people I feel that they lied to me and mislead me. My bill did not go down but instead went up. When I canceled with them I was hit with a $1700 early termination fee.
Switching from TXU was a no brainer
Everything about this company looks promising, so switching from TXU was a no brainer. They made the switch super easy and I couldn't be happier.
Great service, save right away with referral: APanfalone56166
Moved out from California and have been with Champion for about 2 years now. I've been completely satisfied with their service, the prices are very competitive, and their analytics help set expectations as to what your bill will be as well as what it has been for previous years. The referral program is also a great way to save, and help others save as well.
Thanks for being a customer Adam. Be sure to check out our Connect-A-Friend referral social sharing tools at https://www.championenergyservices.com/programs/referral-program/.
— Champion Energy Services on November 5th, 2015
Been great for past 3 yrs no issues.
Been great for past 3 yrs no issues.
Empty promises
This past summer, a Champion Energy rep "encouraged" me to contact her at renewal time and indicated she would work with me. I had replied to a survey and stated that price was paramount for me. When I contacted her, all she did was quote me the rates and state that Champion Energy's "system" could not handle any deviations. I was terribly misled.
Sorry to hear about your experience. If you're still a customer please email feedback@championenergyservices.com and we'll take a look at your account.
— Champion Energy Services on November 5th, 2015
Service Delivery Charge.... BEWARE!!!!!
In the winter months [or so it appears], the service delivery charges on my electrical bills skyrocket. All year i have been charged, on average, approx. $3.00 per month for the 'service delivery charge'. Then in October, i start getting charged around $45+ per month for the same 'service delivery charge'. This is a ridiculous charge/amount. In summary, Champion Energy WAS NOT CLEAR when I signed up for/renewed my contract for service on what to expect with these fees and, how this will drastically affect your monthly bill/average kWh charge [AND APPARENTLY, ONLY IN THE WINTER MONTHS???]. They advertise their overall rates being cheaper than Reliant and TXU but that is simplify not true when you consider the significant increase in service delivery charges they say they pass on to us 'at no markup'. In my opinion, this is just a way for them to make money since winter months are typically less in kWh usage since many people use gas for heat. In summary, i signed up for a fixed kWh rate of .06100 and yet, my December bill reflects a 9.821 per kWh because of all the 'fees' they tacked on to my bill. Shameful... additionally, their online chat never works. Every time i try to use it, i get a message "online chat is offline, please call 800-xxx-xxxx". If you are not going to staff a customer care center to accept online chat, take it off your website.
Larissa, All customers are charged delivery charges from the utility and all electric providers charge this to the customer with no mark-up. In your case, Oncor's monthly customer charges are $5.25 a month plus their deliver charges of 3.33¢ per kWh. You can read more about this here - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. The difference between the 6.1¢ energy charge that Champion charges you, the 9.82¢ average price per kWh factors in the "all-in" rate based on your usage. Also, sorry to hear that you had issues with our online chat. It has been updated to only show when our agents are available to chat.
— Champion Energy Services on November 5th, 2015
No Customer Service At All
I thought I wanted to switch to Champion Energy for, among other things, the reportedly excellent customer service. After all, it is the highest rated in the state, with multiple awards for customer service, including serial J D Power Awardsfor customer service.I had some questions before taking the plunge, so I emailed Customer Service. Twice. The second time was a few days later. This Customer got NO customer service. At All. I've gone to another company.
Sorry to hear that Jane. Our emails are answered as soon as possible, usually within 24 hours. In the future shoot feedback@championenergyservices.com and we'll be able to assist.
— Champion Energy Services on November 5th, 2015
Nice Brand In Energy Services
I am enjoying to be a champion Energy customer. I renewed my contract again for one year for their excellence service.
Not a bad company
I've been with Champion for a number of years, and I have always been impressed. But this year my contract expired, and to my discredit, I did not put the expiration date on my calendar b/c Champion has always notified me as the date approached. Not so this year. As a result one month's rate shot up so that my bill was about $55 higher than normal b/c the contract expired and I didn't know. I contacted Champion (which was very easy), and I was told that I had been notified several times. But I wasn't. I save EVERYTHING from Champion, and I never got the notices. I asked for them to renegotiate my bill for the one month I was out of contract, but all they would do is give me a $25 discount. So I will see how things go. Up to this point Champion has been a very good company, and assuming things continue to go well---that is, up front rates clear to understand, no hidden tricks on fees and such, good communication when I try to contact them---I will stay with them. I want to be fair, and maybe this one experience was just a fluke; I hope so. But I have my eye on www.powertochoose.com just in case I need to jump ship. As much money as these companies make, I don't understand why they don't give good customers the benefit of doubt when problems arise. How much money are we talking about here anyway? But maybe they need the money more than we do. Overall, I think you would probably be safe to go with Champion. Just keep your eyes open.
George, Sorry to hear that you missed your expiration date. We do our best to notify customers in advance with multiple notifications via email, your bill and your online account. We hope that you choose to stay with Champion. If you do decide to switch, please email us at feedback@championenergyservices.com and we'll take a look at your options.
— Champion Energy Services on November 5th, 2015
***LOVE!!
Use my referral code when you sign up and get a $25 discount! It really works!! I researched many electric companies before I chose Champion. I was moving into a new apartment by myself (no roommates) so I wanted an affordable plan with a low rate. I have been with Champion for about 5 months and I absolutely love it! Whats cool is they email you a weekly usage report so you can compare the previous weeks usage with your current weeks usage. Even though I already have a low rate, I can adjust my thermostat according to what my usage is. You can manage your account and make payments online which is very convenient. Because I used someone's referral code, I got my $25 discount applied to my second bill which made me very happy!
Thanks Donna for taking advantage of our Connect-a-Friend referral program. We appreciate it! Be sure to take advantage of the Connect-a-Friend sharing tools to promote on social media as well!
— Champion Energy Services on December 4th, 2014
So far the best power company
Champion Energy, is so far the best power company I have used, the rates are great and customer service really good, the weekly usage tracking makes it really easy for me to manage my power usage better.
Champion Energy is awesome
Champion Energy is awesome in many ways.
I wanted to repost my rating
I wanted to repost my rating, because I have not had any issues whatsoever with Champion in the five months being with them. Also, I had used one of the referrals here and got my $25.00 off my bill like they said I would. I wan't to thank all of the people that has used my referall code to save even more off my monthly bill. So, BIG THANK YOU!! (I just signed up with Champion energy. I was with Sharyland and they deregulated, causing me to find a new provider. I tried to do my homework and found this review site. I am impressed with the reviews and what set them apart was someone with Champion monitors all reviews and responds to all of them. Good or bad. I called them to get service, but they didn't have Sharyland yet. I left them my phone number and thought no one would ever call me back. I was wrong! Paula called like she said she would. She looked at all the plans and got me setup in no time. Also while doing my homework, I found that they were on the JD Powers award web site and was the top of the list. I hope I don't sound like I am advertising for Champion, I was impressed with all I found. I hope I find that I made the right choice.)
Thanks Charlie for the kind words. Paula is a wonderful customer care rep of ours and glad that she could take care of you!
— Champion Energy Services on December 4th, 2014
Horrible electric provider
Was with TXU and decided to switch to Champion Energy because they claim to have cheaper rates. They lied my electric bill is higher than it has ever been. I have never had a bill so high and the discounts that they claim do not help what so ever. I will be switching back to TXU and dropping Champion Energy do not believe what they tell you.
Craig, There are many providers out there, some with lower rates and others with higher rates. If the cheapest rate is what you are going for, Champion Energy will not always be the lowest. What we can give you is a fair prices in line with the market, transparent billing, free payment options and exceptional customer care to name a few. We believe in transparency - giving customers the facts with no gimmicks or gotchas. Email us your account information at feedback@championenergyservices.com and we would be happy to take a closer look at your higher bill.
— Champion Energy Services on December 4th, 2014
Customer service not flexible.
Somehow I missed the emails that notified me about my contract expiring so my rate goes up in August/September to some 12+ cents/kWh. Incidentally, this is the month with highest usage of the year.
First, I am glad I missed the renewal notice because the rate they were offering was 6.9.
After, two calls and much frustration I was told they can give me $25 credit for renewing my contract or do me a favor and give me the rate that the first agent I talked to quoted me 5.9.
I simply wanted to adjust the billing charges that were made when I was out of contract and renew my contract. Response: can't enter two codes at the same time?? I asked to talk to a supervisor, the agent comes back with a message from a supervisor. Have to repeat again.
All I wanted was to bill me for my contract rate for the 1.5 months that I was out of contract and renew my contract. Not unreasonable in my opinion. They boast great customer service but can't help me with an honest mistake, in a reasonable way.
Milko, Sorry to hear about the issues you had when you tried to renew your contract. Depending on the circumstance, our customer care team is flexible in working with customers, especially when we are at fault. Thank you for going ahead and renewing your contract. We are here to help and if you have any questions or issues when it is time to renew again next September, reach out to us at 877.653.5090 or email us at feedback@championenergyservices.com to take a closer look into your account.
— Champion Energy Services on December 4th, 2014
Wonderful Company! Use referral ECampbell20452 if you sign up!
I have been with Champion Energy for over 2 years and I have never had an issue. Their prices are competitive, the customer service is wonderful. Their referral program helps keep my bills low as well! $25 for each referral, for both you and the person you referred!
Thanks for being a customer Erin! We appreciate the referrals!
— Champion Energy Services on October 28th, 2014
HIGHLY RECOMMENDED!
It wasn't a difficult decision renewing when my contract came up. They've got good rates, green options, and our JD Power Rated #1 four years in a row.
The weekly power tracker emails are a great way to stay on top of your energy consumption.
Discount code: LPrice15022
I'm really amazed with how low my electric bills have been all summer. Great service, no hassles. Definitely recommend Champion!
Great so far...
I been with Champion for a few months now and I like how easy it is to pay bills and see what my usage is. Great rates which is why I switched in the first place and I have no complaints at all so far. Customer service is always available, courteous and helpful every time I call. No hidden fees. Everything you need to pay is right there in black and white on the bill. No new surprises every month like some companies.
Finally selected Champion
I checked multiple reviews on many companies last year when we moved to this area and finally selected Champion Energy. Now after this first year, I do not hesitate to recommend them! I love the weekly email that a quick glance can tell me what we will likely pay that month and the usage compared to the past week. The bills are simple to understand, and I pay it online through my banks billpay system. I also just checked rates again on powertochoose.org to compare my renewal prices with the new customer prices and was surprised to find them the same, as it seems oftentimes companies will hook you with a lower price to get you in and increase it at renewal time. Highly recommend Champion Energy!
Thanks for the feedback! We hope to offer new and existing customers a fair rate when your contract comes up for renewal.
— Champion Energy Services on October 28th, 2014
Satisfied Customer,
First annual renewal, received a very competitive rate, great to see they value retaining their existing customers as much as gaining new ones.
That's right Adam. We value our existing customers as much as a new one. Thanks for trusting in us to power your home and for renewing with us!
— Champion Energy Services on October 28th, 2014
Excellent rates!
We've been extremely pleased with Champion energy. We renewed early this summer on a 6 month contract so we can sign a 3 year contract in January when electricity rates are historically lower. The weekly power tracker emails are a great way to stay on top of energy consumption and the few times I've called in to customer service they have been excellent
Champion has been excellent!
Champion has been excellent! I have used them for about two years & no complaints. Customer Service has always been friendly; reliable service at a fair price!
Great customer service
Great customer service
We shall see.
I've had TXU for quite some time. I am now moving and decided to change electrical providers in the hopes of getting better rates. Most of the ratings have been positive so here we go. I'll keep you posted.
Number one in service
Number ONE in my opinion. Best company to do usiness with. Honest, Fair , just great folks.
Thanks Donald. We work hard everyday to maintain excellent customer care.
— Champion Energy Services on August 28th, 2014
Champion Energy defines Customer Service: Ms Bates
I returned from a trip to a disconnect notice....in the course of trying to resolve the issue I met Allison Bates in Champion's customer service dept. She was positive and very communicative while resolving the issue. It was almost a bit sad when the problem was solved and I returned to just receiving great service and reasonable rates. In Houston Texas you really need to be able to depend on your electric company .....but you should know that this customer CAREs because of your quality customer care
Thanks for your feedback regarding one of our employees, Allison. We will be sure to let her know of your kind words.
— Champion Energy Services on August 28th, 2014
Champion Energy has good rates
Champion Energy has good rates and programs so far my program has allowed me to save on my energy consumption . if your looking to enroll soon with a new provider why not check out Champion Energy
Hidden Fees
Champion Energy has hidden fees. Don't allow them to lure you in with low kilowatt rates. They will charge you approx $65 electricity delivery fee per month(up from $2)from the pole to your house. The fee is a % that will equal 25% of your bill. I have been a customer for about 4 years and this contract is the first to include this delivery scam. I don't and will not do business with companies that mislead and scam their customers. I will be changing providers despite the additional fee Champion will charge me to get out of our contract. As a honest citizen of the USA I will honor this contract that I signed because I made a mistake and now have to pay my way out of it.
Hi Randy, Sorry to hear that you feel that we have scammed you. That certainly isn't the case. Delivery fees are charges directly from CenterPoint that is passed directly to you without any markup. All retail electric providers do this. Some may include it in their rate or list it as a separate line item on their bill, like we do to show you exactly the charges from CenterPoint vs. Champion. You can read more about these charges here - - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. Someone from our team will be reaching out to you to discuss further if you have any questions. The last thing we want is for you to feel mislead.
— Champion Energy Services on August 29th, 2014
I just signed up with Champion energy.
I just signed up with Champion energy. I was with Sharyland and they deregulated, causing me to find a new provider. I tried to do my homework and found this review site. I am impressed with the reviews and what set them apart was someone with Champion monitors all reviews and responds to all of them. Good or bad. I called them to get service, but they didn't have Sharyland yet. I left them my phone number and thought no one would ever call me back. I was wrong! Paula called like she said she would. She looked at all the plans and got me setup in no time. Also while doing my homework, I found that they were on the JD Powers award web site and was the top of the list. I hope I don't sound like I am advertising for Champion, I was impressed with all I found. I hope I find that I made the right choice.
Thanks Charlie for choosing Champion Energy as your electricity provider when the Sharyland market opened up. We are happy to have you as a customer. Don't hesitate to contact us if you have any questions!
— Champion Energy Services on August 28th, 2014
Wonderful customer service; great company
I had a wonderful experience with Champion Energy at every point - their customer service is truly exceptional and their rates are reasonable, at lease from what I've seen. A great company.
Enter this code for discount jlfinnie14981
Great service thus far! No complaints.
Champion Energy Discount code ELasanta24073
I just recently started my second year with Champion Energy services. So far so good. No complains. Fair billing and great customer service. I used to be with Gexa Energy and I am not looking back. If you are looking for an energy company I would recommend Champion Energy Services. To get a 25$ discount in your first Bill use my Discount Code ELasanta24073. You will not regret it.
Thanks Ed. We love to hear the words "I switched and not going back." We hope to keep you as a customer for years to come. Be sure to take advantage of our Connect-a-Friend tools on our website to share your Referral ID with your friends and family.
— Champion Energy Services on August 28th, 2014
We renewed.
We've used Champion for over a year now and are extremely pleased. The weekly power tracker emails are an awesome way to stay on top of energy consumption and the few times we've called in to customer service they've been extremely friendly and helpful.
Thanks for being a customer and taking advantage of our Connect-a-Friend referral program!
— Champion Energy Services on July 16th, 2014
Save with this code JPortillo60395
Champion Energy has allowed me to not worry about having a high bill and the end of the month , their rates are competitive but the discount codes they have allow you and others to save money every billing cycle. Im satisfied with them as my energy provider.
Overall Good Company
Very good customer service. The only problem we had was online bill pay. Their website sucks when it comes to paying your bill. You can't set up an account to pay from and have to reenter the info over and over again each month. After paying online you can't get a good print out of your confirmation. Other then this we had no other problems and overall they are a good company to do business with. We would consider using them again.
Brad, you are able to set up your payments online to store your payment information one time or recurring. If you run across any additional issues, email feedback@championenergyservices.com
— Champion Energy Services on July 16th, 2014
just renewed with Champion
My boyfriend and I just renewed with Champion and are extremely pleased. The weekly power tracker emails are a great way to stay on top of energy consumption and the few times we've called in to customer service they have been excellent.
Was Great but
They were great for 5 years customer service etc. Prices are to high now I asked for a better rate ti see how much they appreciated their long term customers No can do,ok were not married lol so I found a much better rate
Sorry to lose you after 5 years. Please check back with us in the future if things don't work out with your other provider.
— Champion Energy Services on July 16th, 2014
Love this company!!! Discount Code Kwatters41933
Champion Energy has provided me with a wonderful experience. I have not had any problems with them at all. Even when it storms, I can always count on having electricity unlike some of my other friends.
Thanks for being a customer Keisha. When a power outage occurs, the utility (Oncor/CenterPoint) is responsible for restoring your power as they manage the poles and wires.However, we are happy to place the call for you to report an outage or check on service restoration times.
— Champion Energy Services on July 16th, 2014
Whaoo,my bill is $21 for a whole month!!!!use REFFERAL CODE AADEOGUN18469
Am in love with champion energy am paying $21.33 for a whole month...............thank you champions ,am in love with the you guys..................awesome service.
Disappointed
I have been with Champion for years. Last month my bill was $116, this month $189. I called customer service and all I got was rates are higher and so is your usage. I have recommended Champion to many people, sister, brother, and friends. I was shocked that the customer service representative could have cared less. I get that my usage is up, but this is a huge difference. My contract is about up and how can I renew my contract with this type of service.
Shelly, Sorry to hear about this experience you had with one of our reps. Could you email us at feedback@championenergyservices.com so we can look into this further and revisit your contract options?
— Champion Energy Services on July 16th, 2014
Helpful with switching energy providers
I recently switched to Champion Energy from Green Mountain Energy. Green Mountain caused a lot of issues with switching energy providers, but Champion Energy was very efficient and helpful with helping out with the issues (removing a large liquidated damages charge due to Green Mountain's mistake, etc.). I highly recommend Champion Energy.
Terrible Never do business with them again
My company never received their first invoice. When the second invoice arrived with a balance due on it, we paid it the day it arrived. Two days later, a guy from Center Point was in my front lobby announcing to my employees and clients that he was there to cut off our power. When I called Champion, they said that yes, they had received the payments but it was just too late for them to stop the power cut off. Our contract had a $2700 early termination fee built into it so we were stuck for one year. Now we are changing as fast as we can. I WILL NEVER DO BUSINESS WITH CHAMPION ENERGY AGAIN!
Bryan, Sorry to hear about your power getting cut off. Customers are emailed and mailed notifications in advance of the Utility cutting power off.
— Champion Energy Services on July 16th, 2014
Get a discount when u sign up with this code JPortillo60395
I just switch to this company i like how the track my day to day usage .. the fees are great in the plan i choose .. customer service is fast to reach
Cheap and good company,no surprises
Cheap and good company,no surprises.................loving champions energy,superb customer service ,no long wait AAdeogun18469
Criminals
It is hilarious that all of their responses tout transperancy. They are crooked. They have hidden in their terms that they KNOW no one reads that if you are late on 2 payments, they do not return your deposit. I recommended my parents to Champion and am extremely embarrassed that I did. My parents stayed with them for 2 years and were late on 2 payments. They paid their late fees and Champion is also going to keep their $350 deposit. There is no way a delay in payment for a probable $150 bill justifies a 9,000,000% APR (that's a guess). My parents asked to speak to a manger and got a very rude girl name Shaquanda (something like that) who told them there was a clause in the contract they never signed or even saw. She suggested they download the contract and read it. This is the treatment they give their customers. I hope you are not late on any payments and have to pay late fees and lose your deposit.You can always go to powertochose.org and find the best rates available in your area. Champion is very far down the list right now if you sort by price. Don't settle for a crooked and expensive source of energy. BE SURE AND READ THEIR CONTRACT no matter how long or incomprehensible. This just happens to be one of the gotchas my folks were hit with. If they are this crooked, I'm sure the contract is loaded with gotchas.
John, Sorry to hear that you did not get your deposit amount back. Unlike several providers who will not return your deposit with 1 late payment, we are lenient in allowing up to 2 late payments because we understand that customers may easily overlook a payment. Also, we don't have any managers with that name so please email us at feedback@championenergyservices.com to look into your account further to ensure that you were given the correct information. Lastly, electricity contracts are long as mandated by the Public Utility Commission of all the information that needs to be disclosed to customers. We always advise customers to review the Electricity Facts Label of the provider they are looking at to see any additional fees that they may see on their bill to avoid surprises.
— Champion Energy Services on July 16th, 2014
Best in dallas,safe money use referal code:AADEOGUN18469
Cheapest in dallas,superb customer service,am glad i signed up,God bless you for your good service
So far champion energy has been great.
So far champion energy has been great. I received $25 off my first bill using a referral ID code, and you can get the discount using the referral ID
I've been using Champion for almost a year
I've been using Champion for almost a year now and am extremely pleased. The weekly power tracker emails are a great way to stay on top of energy consumption and the few times I've called in to customer service they have been excellent.
However, I still decided to do some research with my renewal date coming up. Champion's rates are in the ballpark (not the lowest but not the highest), and, based on my experience, it made it easy to renew.
If you plan on switching to champion, use my referral ID--Jduncan19738--when you sign up for 25 dollars off your first bill.
From CA to TX
I was lost when I found out there are numerous power companies to choose from as opposed to just one in CA. Everything has been great with Champion and you cant beat the prices. Fell free to use my reference code to get a discount on your bill. JFernandez57547
Great Experience so far.
I was with another company(Gexa) for 5 years and this summer they increased the rates so much that I decided to switch companies. I am not looking bad. It has been a great experience so far. Great service and fair pricing. No extra or surprise fees. I recommend Champion energy to anyone looking for a new electricity provider.
Excellent
Excellent service for 4 years already. No problems at all. I have save so much money with champion. You will not be disappointed.
Threatened to cut my service when I was 5 days late
I have been a customer for over 4 year - never a late payment. I mistakenly entered the wrong date on bill pay (one month later). The first notice (5 days after the due date) was an email disconnect notice. Wow. I paid the bill immediately and sent an email to that effect with a note that I entered the wrong date. One week later I received a paper cut off notice. I contacted two email customer service addresses (one on the cut off notice and one on their website) to tell them how I was unhappy with how they handled this issue. No one has responded. Really? Pathetic.
Wanda, Can you email us your account information to feedback@championenergyservices.com to look into this further?
— Champion Energy Services on June 26th, 2014
We love Champion Energy Services
We've been with Champion Energy Services for about 6 years and they have been awesome! We were with another provider, and when we switched, we saved about $200 in the first month (we went from 14.3cents/kwh to around 9 cents/kwh, while using 4200kwh's). And, we've saved tons, every month. They have the best customer service (Rated the best by JD Power (2014) for 4 years in a row).
Well I just signed on with Champion.
Well I just signed on with Champion. Sharyland deregulated and I had to find a new REP. Did my investigating. Found Champion had JD power awards and someone always responds to every review on this website. So I called them and they were super nice and got me signed up. I used a referal ID I found here to save me $25 on my bill after 60 days. So, please use my ID to save you and me another $25.
Excellent services, honest company
Excellent services, honest company, online access, convenient web chat customer service, paperless statement, auto-pay, lowest rates so far, variety plans to select, big saving in the long term especially summer in TEXAS where I currently live. Services is being offered in TEXAS, ILLINOIS, PENNSYLVANIA, MARYLAND, NEW YORK, OHIO, and NEW JERSEY.Grad this referral Id: DTran11933 to enroll now and start saving immediately.
I just signed up with Champion energy
I just signed up with Champion energy. I was with Sharyland and they deregulated, causing me to find a new provider. I tried to do my homework and found this review site. I am impressed with the reviews and what set them apart was someone with Champion monitors all reviews and responds to all of them. Good or bad. I called them to get service, but they didn't have Sharyland yet. I left them my phone number and thought no one would ever call me back. I was wrong! Paula called like she said she would. She looked at all the plans and got me setup in no time. Also while doing my homework, I found that they were on the JD Powers award web site and was the top of the list. I hope I don't sound like I am advertising for Champion, I was impressed with all I found. I hope I find that I made the right choice.
Excellent choice as your electricity provider. ELasanta24073
I have been with Champion energy for about a year now. So far, so good. No extra fees and a low monthly rate. Easy access to your account online and fast and friendly service over the phone. The best of all no BS. I definitely recommend this company.
Great Rates And Get A $50 Credit Towards Your Bill Using This Promo Code 1593302 At The End Of Signing Up
I had Green Mountain Energy for four years and every time my contract expires I have to fight them to get a good rate. This time Green Mountain would not give me a good rate, so I went shopping. Out of all the energy companies in Texas Champion Energy is only one that is affordable and has great customer reviews. I signed up online and it was easy. If you sign up online you have to use it close to the end of signing up. I thought you had to use it at the beginning, but I found out it was the end.
I have been using Champion Energy for over a year
I have been using Champion Energy for over a year and am very satisfied with their service. Best Customer Service among peers.
I've convinced my family members to switch
I've convinced my family members to switch to Champion based on their excellent rates and customer service. I've had to call twice to ask a question and both times the customer service person has been polite and helpful.Good luck!
Feedback just show HERE their concerns
If you believe that feedback will do anything for you you are still hopping for that
Delivery charge to vaporize . Actually they blame center energy but benefit my delivery charge is 46 almost as my charge 76 .Stop hoping and look around????
EXCELLENT!!!
Champion Energy has been great! They have a reliable service with a competitive price.
Excellent!
Champion has been excellent. I've had them for just about a year now & no complaints! Reliable service; fair price.
For a $25 credit for us both, feel free to use "LBryant13677"
Thanks Lacy!
— Champion Energy Services on April 2nd, 2014
Save $25 on your first bill, APanfalone56166
Moved into our new house less than a year ago, have had uninterrupted service aside from one of severe weather. Prices have been reasonable from what I've read on-line. Just moved from California so everything seems cheaper.
Welcome to Champion Energy Adam. Yes, TX electricity is definitely cheaper than what you were paying out in CA! Feel free to call or email us anytime with questions.
— Champion Energy Services on April 2nd, 2014
Change of service
Please feel free to use referral Id TIson13077 We switched to Champion today based on customer service reviews and the low rates. We had to leave Reliant due to outrageous rates! Stay tuned to see how much our bill drops due to the switch.With reliant our bill was $360-$490! Who can afford that? Champion was very transparent and thats what I like to see!
Thanks Kayla! We always believe in transparency with no gimmicks or gotchas. What you signed up for is exactly what you get with no surprises.
— Champion Energy Services on April 2nd, 2014
These guys rock
Been with them - what 2 or 3 years now? I dunno - time flies when your energy service is hassle free. Was formerly with sparkenergy, and when they fell out of my service area for whatever reason it was, I don't know, I was sorely anticipating that I wasn't going to do as well again. But then found Champion - whoo hoo! Automatic/recurring billing via Credit Card, set it up and forget it, competitive rates which are promised and delivered, and no weird surprises or weird billing issues (a common complaint across many service providers). I could list all the problems I am NOT having, but it would be too too long! Glad I found you.
Hassle free is exactly what we want for our customers. Thanks for being a customer!
— Champion Energy Services on April 2nd, 2014
Margaret Williams
I have had Champion for well over a year and was so happy with this company. I had been bragging recently to some friends and said I would gather my bills. Last month and this month seemed little high but I thought it was the colder weather. I went over every bill from the time I switched to Champion and discover in Nov 2013 I began having a delivery charge, on November bill it was $103 but this month it was $170 on top of my normal bill. This was not on any other bill! This makes Champion completely out of the league for competitive rates in this area. Very upset and looking for another provider!
Margaret, Sorry to hear that you are unhappy with your bills. Please know that delivery charges are charges directly from the utility passed to customers without any mark up. You can see how this is calculated here - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. Please email us at feedback@championenergyservices.com to take a closer look at your account. You might have renewed from an unbundled product (where delivery charges were part of your energy rate) to our new products where charges from the utlity are completely transparent on your bill.
— Champion Energy Services on February 10th, 2014
True to Their Word
I switched to Champion because they had a better rate. However after switching, my former provider talked me into coming back which turned out to be a huge mistake as they lied (see review of TXU titled Liars). When I contacted Champion to try and come back they were extremely helpful and true to their word. They conducted a "market track" which I found out from Public Utility Commission cost them money to do but was necessary in order for me to return. Also they credited the early termination fee back to my account which they did not have to do. Each customer rep I spoke with was helpful and pleasant. It is refreshing to find a company that follows through with what they say they will do. If this proves to be how Champion conducts business I will be a loyal customer for a very long time.
Barb, Thanks for the kind words. We're glad to have you back as a customer and hope that you stay with us for the long haul.
— Champion Energy Services on February 10th, 2014
It's been a great experience
It's been a great experience with Champion so far. The rate is very competitive and the customer service is top notch. I really like the weekly tracker email because they help me keep my energy usage low. And, it's awesome that they give a 25 dollar credit if you use a referral ID.
Thanks Jenna. Be sure to take advantage of our sharing tools with our Connect-a-Friend Referral program!
— Champion Energy Services on February 10th, 2014
Delivery charges
I was wondering why even though my usage has remained the same or gone down in some cases, why my bill remains high or is higher, so I compared a bill from April 2013 to my last bill posted in January 2014. Before you say that these are different times of year and not comparible, let me show you something:April 2013: My usage x rate was 553 x 0.079 = 43.69 for usage x rate.January 2014: My usage x rate was 663 x 0.063 = 41.77 for usage x rate.To compare I looked at my last bill in January and there was a delivery charge of 21.42 and in April of last year there was no delivery charge. The only charges in April 2013 were a 2.19 customer charge, 1.23 energy efficiency cost, and less than $3 in taxes. This last bill in January included 5.25 in customer charges, 21.42 in delivery charges, 1.23 in energy efficiency cost, and a base charge of 6.95. Oh, and the $3 in taxes.My usage amount was lower in this last bill and my bill was higher!!! I'm sure Champion has some story or PR spin of passing along the charges to me, but how can we, as customers, be expected to take this on? These added charges are more than half of what I pay in usage!!!!!If I had the same rate as in April 2013 and charges and calculate by the usage in this last bill my bill would have been 58.80. That is over $20 more with these new fees!!!!The math does not lie.I will be looking for another provider and buyers BEWARE of Champion!!
DJ, Can you please email us your account number to feedback@championenergyservices.com? We'd like to review your account and bills with you...no story or PR spin. We believe in transparency and want the opportunity to explain your bills to you.
— Champion Energy Services on February 10th, 2014
I am extremely pleased
I am extremely pleased with all aspects of Champion Energy. They send you weekly power tracker emails that help you understand your electricity usage each day and they sent a number of helpful emails during the extreme cold weather. I got a great rate (very competitive) and my bill is easy to understand. I'm saving a decent amount versus are previous electricity providers. Another bonus is that they have a referral program where you get a 25 dollar bill credit if someone uses your referral id when signing up. They wouldn't be the JD Power rated Top electricity provider 4 years in a row if they weren't doing a lot of things right!
Thanks for the feedback Michelle.
— Champion Energy Services on February 10th, 2014
Awesome
Have had for 4 years awesome service awesome rates!!
Thanks Juan. Hope to have you as a customer for another 4 years!
— Champion Energy Services on January 24th, 2014
The current contract with Champion will be expired by the end of this month
My current contract will be expired by the end of this month, it's strange that they haven't sent me the renew letter until today. I chat with one of their Rep. online a week ago inquire renewing my contract.However, I can accept $6.95 base charge, which before is $4.95. I can accept you will be charged for the base charge $6.95 if your usage is under 800kWh, which before is 500kWh. I can accept that del charge 3.5724¢ Per kWh, because right now it seems champion seperate it from the energy charge, at least that's the way I looked. For example, for a 12month contact, current their energy charge is 7¢ Per kWh, you gonna pay the del charge no matter what, so plus the del charge, you are going to pay 10.5724 ¢ Per kWh. It's higher than the rate I got last year, which is 9.8¢ Per kWh, but I would accept that, because so far I have no issue with Champion, and their customer service is pertty good.But I can't accept their $9.45 monthly customer charge. Althought it says it will including the customer charge(currently I was charged $3.05,when I was with TXU before, they don't have customer charge, but they have advanced meter charge for $3.05), energy efficiency cost recovery factor(this is a flat charge-$0.93) and meter charge(I don't have this charge on my current bill, I assumed this was billed as "customer charge",because the amount is the same). If the new contract will start to charge meter charge, then what is the customer charge for? My current bill besides the energy charge, base charge, the rest is "change to centerpoint tariff"(which only about 0.119¢ Per kWh),plus TDU Pass-Through Charges, including customer charge ($3.05),Delivery charges( about 0.117¢ Per kWh) and Energy Effciency Cost Recovery Factor (flat $0.93, it may be changed, but that's a flat rate). I guess I will get taxes charge no matter what under the new contract.So pretty much, besides the rate is going to be a little higher (which i can accept that), I will get charged $4.95 extra base on 500 kWh. If your usageage is over 2000 kWh, then you can make it even.(which I can't accept that, they looks like give us a flat rate, but that base on a very high usage).For fact check, my average price is around 11.985¢ Per kWh base on 500kWh, my average price was around 10.377¢ Per kWh base on 1000kWh. But according to Champion's current Facts Label, it will be 13.9¢ Per kWh base on 500kWh. 11.5¢ Per kWh base on 1000kWh. It will be about $250 extra I am going to pay with the new Champion rate for the same usage I used the past year.So if you are using over 1000kWh all year round, the new rate should still be ok, otherwise you will need to think about it.
Sissy, Email us at feedback@championenergyservices.com to take a closer look at your account. The $9.45 monthly customer charge you are referring to is CenterPoint's charge including the energy efficiency cost recover factor, advanced meter fee and their own customer charge.
— Champion Energy Services on January 24th, 2014
Wonderful Company! Use referral ECampbell20452 if you sign up!
I have been with Champion Energy for over 2 years and I have never had an issue. There prices are competitive, the customer service is wonderful. Their referral program helps keep my bills low as well! $25 for each referral, for both you and the person you referred! If you chose Champion energy save $25 off you first bill!
Champion Energy has been awesome
Champion Energy has been awesome and they gave us $25 off instantly, you can get 25 bucks off your first bill! Good luck and enjoy!
New Charges
As with several other customers of Champion, I was really happy when I made the change to Champion. Now I am regretting it. These additional charges from Oncor are boosting my monthly bill around $50.00 a month. Look at your bills, PLEASE. It does not say Oncor it says TDU Pass-Through charges. You may be riding on an old contract that does not have these charges so buyer beware when you renew. In the past Champion did not have these charges, I scan and keep all of my bills so when looking back on the older bills these charges were not there. This totally defeats getting a really good KWH rate. I will be looking to cancel my contract with Champion and moving onto another provider. Note to Champion.....some times it is just better to raise YOUR rate to absorb these Oncor charges rather than placing an additional charge on our monthly bill. So disappointed and I have been a long time customer. Many friends are cancelling over this also.
Teresa, We have absorbed increased Oncor several times in the past when these charges were bundled within your energy rate. With the new contracts everything is completely transparent.We want everyone to look at their bill, whether it is with us or their other provider. At Champion we have nothing to hide. The details are on your bill and if you want to see specifically how your delivery charges are calculated you can view it here - https://www.championenergyservices.com/my-account/how-to-read-your-bill/delivery-charges-FAQ.asp. Please email us at feedback@championenergyservices.com to review your specific account.
— Champion Energy Services on January 24th, 2014
I need to switch my present provider but unsure of Champion Energy!
I need to switch from a frustrating and high billing co to a competitive and money conserving company like champion but yet not convinced and very skeptical!
Email us at feedback@championenergyservices.com and we can discuss your concerns and options at Champion Energy.
— Champion Energy Services on January 24th, 2014
AFFORDABLE ENERGY
I hold a 800 sq ft apartment in Dallas, which I travel too for business each month and needed AFFORDABLE ENERGY, as I was paying $80+ each month and it was ridiculous! I switched over to Champion in August and my apartment energy NOW runs $25 to $35 a month. I had NO IDEA until now, but 99% of energy providers build in "hidden fees" for things like: reading your meter, preparing your statement, monthly-meter cost, etc. I dropped a few cents on the KwH on my new plan, but where I am really saving is NOT having to pay those hidden fees! Plus, their quality of service is AWESOME and the transition from my previous provider to Champion was a BREEZE; all I had to do was give them my meter number, which I had on my previous statement, and we were good to go!
Thanks for the feedback Falon. Glad to hear that we could save you money on your electricity bill.
— Champion Energy Services on January 10th, 2014
Same stupid deliver charge
I have been bragging on my electric bill. it's been great, great service, great prices then this month, it's over double! looking closer, I got slammed with the same "Delivery charge" that many people have complained about.
Rebecca, Sorry to hear that you feel like your bills have doubled from delivery charges. These charges are charges from CenterPoint passed directly to you, with no mark up. Please email us at feedback@championenergyservices.com to take a closer look at your account.
— Champion Energy Services on January 10th, 2014
Swilkerson48241
So far so good. Great and helpful customer service!
Thanks Shelby!
— Champion Energy Services on January 10th, 2014
Jgaray52228 use code to get 25$$ off your bill!!!!!!
Recently I called champion energy because I had a feeling my meter was giving an incorrect number and my bill came really high!!! I was surprised and very angry (like anyone would be) so I spoke to James, he was so helpful and very knowledgeable. He said that he would file a report and he would contact Ceneterpoint, well they came to read my meter and it did give them a different reading in return my bill was was almost FREE ($6.60)! Champion energy had a representative call me back to give me the good news! I was so happy that they discounted that amount and then gave me 25 dollars as an apology. I really felt like a valued customer. They are awesome!!!!
Jose, Glad to hear about your experience. Customers are able to get there meter read once a year for free from the utility and we are happy to help facilitate the process.
— Champion Energy Services on January 10th, 2014
Good Company, but Rates and Pricing Not So Much
We've been with Champion Energy for just over a year now. They have great customer service, I think every REP should provide online live chat functionality. When we went to renew the price was hirer than most Texas REP's, and I think they will be busted bigtime for using BillMatrix to process online card transactions as BillMatrix charges $3.95 for using your card which is a violation of Texas law. I reported this violation multiple times to the CSR's but Champion shows no interest in forcing its provider to comply with the law. Though it couldn't be that hard for Champion to operate its own billing system.
Champion Experience
EXCELLENT!!!!!!! After a lot of research, spreadsheet calculations, consumer reviews I chose Champion because this company provides wonderful customer service at a very fair and low cost. I know I sound like a commercial , nevertheless, they were ranked HIGHEST in Residential Customer Satisfaction with Retail Electrical Provider in Texas 4 YEARS in a row!!!! http://www.jdpower.com/content/press-release/kVNNnIQ/2013-texas-residential-retail-electric-provider-customer-satisfaction-study.htm . And are ranked high on the Power to Choose website http://powertochoose.org/scorecard/Scorecard.pdf The only costs (besides the base charge and per KwH rate itself) included in almost all REPs bills are: Sales Tax (1% City) & Texas State Gross Receipts Tax on REP income & Texas PUC Assessment, these are the same for every REP. The primary difficulty in making apples to apples comparisons is that the companies dont use the same rate structure. However, excluding the three adders I listed above, which are the same for almost all REPs, the rate can be broken down one or more of the following 5 components:1. Energy Base Charge, if any, for bills of less than a certain KwH level. This is the fixed charge for being a customer of the REP and is charged ONLY when your usage falls below the defined level, which is most often 1,000 KwH for the month.2. Energy Base Charge, if any, for bills at or over a certain KwH level. This is the fixed charge for being a customer of the REP and is charged ONLY when your usage falls at or above the defined level, which is most often 1,000 KwH for the month.3. Energy Usage Charge. This is the charge for each KwH during the month that goes to the REP.4. TDSP (i.e., CenterPoint for us) Base Charge. This is the fixed charge for being served by the TDSP.5. TDSP Usage Charge. This is the charge for each KwH during the month that goes to the TDSP. Keep in mind that some REPs bundle one or more of these components together and so you just use 0 for those charges when computing your bill. A lot of companies tend to have hidden fees. Champion is completely transparent. Champions website is easy to use; the weekly email usage reports that show daily kilowatt usage / daily temp. in a graph keeps me current on my to usage. Setting up my service was easy and straightforward online at http://www.championenergyservices.com/. Finally, I like how you can recommend friends and BOTH of you get a $25 referral credit if they use your referral ID. Overall, Champion is a quality company and I highly recommend them. Please use my code only if you like what I had to say. Thank you for your supporting a local Houston Teacher.
HELP YOUR FAMILY SAVE!!!
HAVING A YOUNG CHILD WE NEEDED A GOOD ELECTRIC COMPANY THAT KEPT THEIR PROMISES MOST OF MY FAMILY HAS RELIANT ENERGY AND SOME OF MY FAMILY HAS CHAMPION ENERGY. I HAVE HEARD MY FAMILY COMPLAIN ABOUT THEIR LIGHT BILL WHICH IS WHY I WAS SCARED TO MOVE IN ON MY OWN. I CAN'T DENY I'M HAPPY WITH MY ELECTRIC COMPANY THEY HAVE THE BEST FLEXIBLE PLANS AND YOU CAN REFER AS MANY PEOPLE TO HELP YOU AND THEM OUT. TIMES ARE ROUGH ESPECIALLY IF YOUR GOING TO COLLAGE AND ARE YOUNG WITH A FAMILY. GIVE CHAMPION ENERGY A TRY YOU WON'T REGRET IT!
Thanks Jose for trusting Champion Energy to power your home and for referring your family members to us.
— Champion Energy Services on January 10th, 2014
Thrilled with Champion energy
My girlfriend and I are thrilled with Champion energy and our experience has been excellent.They wouldn't be the JD Power rated Top electricity provider 4 years in a row if they weren't doing a lot of things right. They will send you weekly power tracker emails that help you understand your electricity usage each day and the customer service agents are friendly and helpful.We also got a great rate (very competitive) and our bill is easy to understand. We're saving a decent amount versus are previous electricity providers.Another bonus is that they have a referral program where you get a 25 dollar bill credit if someone uses your referral id when signing up. Thanks!
Thanks for the feedback. Glad that you can take advantage of our Connect-a-Friend referral program and pay a lower electricity bill!
— Champion Energy Services on November 15th, 2013
Not the cheapest, but no hidden fees.
Excellent energy company. Competitive rates overall. Not the cheapest company but there are no hidden fees and the customer service is excellent. The best part is the easy online bill pay and the weekly usage emails. Its a handy tool to regulate how much power your family uses. Ive saved quite a bit of money just being able to see my usage and changing some simple things. Great customer referral plan. Use my code KNupson55057 and we both get a $25 credit on our bills. Overall a great company to work with.
WANT TO CHANGE ELECTRIC SERVICES
I AM CURRENTLY WITH RELIANT AND MY ELECTRIC BILL GETS HIGHER AND HIGHER AND HIGHER TO WHERE IT IS ALMOST MORE THAN MY RENT WHICH IS 800 AND THE THERMESTATE HAS NOT CHANGED AND i HAVE EVEN WEATHER PROOFED ALL THE DOORS AND WEATHER SEALED THE WINDOWS. RELIANT KEEPS TELLING ME NOTHING HAS CHANGED YET MY BILL GETS HIGHER AND HIGHER.
Eddie, Email us a bill to feedback@championenergyservices.com and we are happy to take a look. Also, as a customer you will receive weekly Smart Track emails which will allow you to monitor your usage predict what your electricity bill amount will be.
— Champion Energy Services on January 10th, 2014
WE ARE A YOUNG SIMPLE COUPLE AND WE WANTED A SIMPLY GOOD DEAL
We had been looking for an electric company for about as long as we where dreaming of an apartment....we where recommended by a family member who has had champion energy for two years but we still did our own research, they're prices are so competitive when we finally decided on this provider out of all ten it was a week before our move in and it was 12a.m at first I got a very rude impatient lady....and I was not happy so I called the next day and spoke to a guy who knew about customer service he answered all my questions and joked around with me.....we are about to receive our first electric bill ever and I hope the deal is as good as the guy made it sound! I'm happy our process went smooth and quick less than 20min to sign up. on our move in day we had electricity! If my family recommends then I will too! I will update when I get my bill :)
Thanks for the feedback. Sorry to hear that the first person you spoke with did not provide you with the exceptional customer care we typically give our customers. We'll investigate this further with the rep you spoke with. Welcome to Champion Energy. If you have any questions, email feedback@championenergyservices.com and we will take care of you.
— Champion Energy Services on October 29th, 2013
Hidden "Deliver" charge after 2 years-BEWARE of renewing!!
I recently renewed my service because I absolutely loved the service and were the most competitive energy company out there. I renewed my service as I never intended to go anywhere else. Then recently I looked at my previous two bills wondering why my bill was so much higher. Then I see these "Delivery" charges on my account that are almost equal to my entire bill itself. I CANNOT believe this, and after I called and spoke to a representative, they said that the new contracts now have a delivery charge and the old contracts are no longer being used and if I wanted to change that I would have to pay a 150.00 charge. I referred this company to everyone and now I am warning everyone. I am extremely disappointed at how they take advantage of their faithful customers.
Frances, The delivery charges that we receive directly from the utility have always been on your bill with no mark up. Previously these charges were located in 2 places on your bill - - part of your energy charge and a separate line item. On new contracts we have changed the way this is displayed on your bill to have all delivery charges as one line item. We would like to take a closer look at your account to review it with you. Please email us at feedback@championenergyservices.com
— Champion Energy Services on October 18th, 2013
Great Experience so far. Use my code ELasanta24073 to receive a discount.
I was with another company(Gexa) for 5 years and this summer they increased the rates so much that I decided to switch companies. I am not looking bad. It has been a great experience so far. Great service and fair pricing. No extra or surprise fees. I recommend Champion energy to anyone looking for a new electricity provider. Use my code ELasanta24073 to recieve a discount when you sign up.
Thanks for the feedback Ed and taking advantage of our Connect-a-Friend Referral program. If you have any questions please contact us at 877.653.5090.
— Champion Energy Services on October 18th, 2013
Slapped with Delivery Charge
I have had Champion Energy for over two years with no issues whatsoever. Even recommended them to friends. However after renewing for the third time I see my bill go up by more than 30%. This increase in bill was attributed to Delivery charges. I called the customer support to inquire about this charge and was told that it was always in my bill but now it shows up a a new line item. What I fail to understand is my usage for the same month previous years were significantly less. I will continue to watch for my next month bill and if things don't improve.....I'll look into other options.
Shabbir, Our customer care team will follow up with you on this and take a closer look at your account.
— Champion Energy Services on October 9th, 2013
Extremely competitive
10-7-13: I've read a lot of the previous reviews prior to posting this one, and, while I feel bad for those customers, my experience with Champion has been excellent. They wouldn't be the JD Power rated Top electricity provider three years in a row if they weren't doing a lot of things right. Here's been my experience:1.) The weekly power tracker emails are easy to understand and extremely helpful.2.) Whenever I have questions, the customer service people are pleasant and easy to work with.3.) They have a referral program where you get a 25 dollar bill credit if someone uses your referral id when signing up. On average, there rates were extremely competitive with every other company I shopped.
Thanks for the feedback Jenna. And our Connect-a-Friend Referral program gives customers the opportunity to lower their bills by earning referral credits for each friend they refer. Be sure to share your Referral ID with our sharing tools - https://www.championenergyservices.com/programs/referral-program/.
— Champion Energy Services on October 9th, 2013
The real Champion in my eyes. :)
EXCELLENT!!!!!!! After a lot of research, spreadsheet calculations, consumer reviews I chose Champion because this company provides wonderful customer service at a very fair and low cost. I know I sound like a commercial , nevertheless, they were ranked HIGHEST in Residential Customer Satisfaction with Retail Electrical Provider in Texas 4 YEARS in a row!!!! http://www.jdpower.com/content/press-release/kVNNnIQ/2013-texas-residential-retail-electric-provider-customer-satisfaction-study.htm . The only costs (besides the base charge and per KwH rate itself) included in almost all REPs bills are: Sales Tax (1% City) & Texas State Gross Receipts Tax on REP income & Texas PUC Assessment, these are the same for every REP. The primary difficulty in making apples to apples comparisons is that the companies dont use the same rate structure. However, excluding the three adders I listed above, which are the same for almost all REPs, the rate can be broken down one or more of the following 5 components:1. Energy Base Charge, if any, for bills of less than a certain KwH level. This is the fixed charge for being a customer of the REP and is charged ONLY when your usage falls below the defined level, which is most often 1,000 KwH for the month.2. Energy Base Charge, if any, for bills at or over a certain KwH level. This is the fixed charge for being a customer of the REP and is charged ONLY when your usage falls at or above the defined level, which is most often 1,000 KwH for the month.3. Energy Usage Charge. This is the charge for each KwH during the month that goes to the REP.4. TDSP (i.e., CenterPoint for us) Base Charge. This is the fixed charge for being served by the TDSP.5. TDSP Usage Charge. This is the charge for each KwH during the month that goes to the TDSP. Keep in mind that some REPs bundle one or more of these components together and so you just use 0 for those charges when computing your bill. A lot of companies tend to have hidden fees. Champion is completely transparent. Champions website is easy to use; the weekly email usage reports that show daily kilowatt usage / daily temp. in a graph keeps me current on my to usage. Setting up my service was easy and straightforward online at http://www.championenergyservices.com/. Finally, I like how you can recommend friends and BOTH of you get a $25 referral credit if they use your referral ID (please remember to use mine: WStringer11190). Overall, Champion is a quality company and I highly recommend them. Please use my code only if you like what I had to say. Thank you for your supporting a local Houston Teacher. ?
Wade, Thanks for the feedback. You're right when it comes to comparing "apples to apples" when evaluating electricity plans from various providers. The best way to get a clear picture of what you will be paying is evaluating the company's Electricity Facts Label - - base charges based on usage, monthly fees, billing preferences, customer services fees, etc. Based on that information customers can make an educated decision and we hope that they choose Champion Energy for our transparency to our customers with exceptional customer care.
— Champion Energy Services on October 11th, 2013
Good Service So Far
Our son was moving into an apartment at college, and we went with Champion Energy after researching other electricity providers, and felt they offered a competitive rate. Our dealings with customer service were positive. and so far our billing has been what we expected. Based on our experience with this company, we would recommend Champion Energy.
Thanks for choosing Champion Energy for your son's apartment. Please email us at feedback@championenergyservices.com if you have any questions.
— Champion Energy Services on October 11th, 2013
Champion has changed. Buyer beware
10-1-2013 - signing a contract with Champion or any Electric provider appears to mean they can sucker you in for a lower rate only to charge you more with all the hidden fees! Even though i thought I was signing up for a cheaper rate when I renewed my bill now has $50 to $100 extra tacked on with a so called "Delivery Charge". When I called I got the , Oh we are so sorry u did not understand all the legal jumbo that no one can understand as I heard snickering in the back ground. Ha ha ha , we can charge u anything and say it is a fee and there is no way u can prove we charge you too much. We can just say it is a State fee of some kind. Everyone gets it, right? I get so disgusted with this and it just keeps going on. Its been years no and no one can depend on any electrical provider anymore.
Steven, Sorry to hear that you feel that we have mislead you when you enrolled with us. By no means would we add any charges to your account that you didn't already know about. Delivery charges are applied to all customers, regardless who your provider is. Oncor passes these charges directly to retailers who pass it directly to you, the customer. By law, these charges cannot be marked up. Give us the chance to explain this in more detail to you by emailing feedback@championenergyservices.com with your account information. We want to make sure you and all our customers are educated about the charges on your bills.
— Champion Energy Services on October 18th, 2013
Attacked my credit rating
So I always pay my bills on time. Perfect credit record until Champion comes along. They say they sent me my final bill when I moved but I did not get it. They just referred my account to collections and I got a letter from the collection agency at my new address. Nasty way of doing business, not even a second letter (maybe not even a first as I never saw it). Just immediately attack a person's credit rating. Not worth the slight savings of doing business with a company like this to risk your credit rating.
Frank, Sorry to hear about your experience. Looking at your account your final bill was emailed to you. If we have not received payment within a month or so your information is sent to a collection agency. Your credit rating has not been affected.
— Champion Energy Services on September 25th, 2013
Bogus warranty charges, average rates
I've tried to stop them, I sent emails, I call.. but Champion continues to insist I be charged for add-on warranties I do not have active. So frustrating. Recently took rate increase over 30%. Champion used to be a decent deal.. now. same as others.
Steve, Please send us your account information to feedback@championenergyservices.com so we can take a look at your account and ensure your warranties have been removed and credited.
— Champion Energy Services on September 18th, 2013
After renewal, the bill skyrocketed!
I was pretty satisfied with Champion energy until my contract expired & I didn't get change to renew it on time. Since then I did sign another contract with them for the lowest possible rate but my bills are astronomical now!!!!!!! I wish I didn't sign new agreement with Champion. This is crazy, highway robery!I know it's summer & this is Texas, but our bill was never this high, ever! Our bill is double for this past month comparing to previous summer months. I will definitelly shop for new company before this contract even expires. Feeling cheated. I used to recomend them, but not anymore!
Melisa, Sorry to hear that you feel this way. Can you email us your account information to feedback@championenergyservices.com so we can take a closer look at your account and why your bill may be higher? We want to make this right. Thank you.
— Champion Energy Services on September 18th, 2013
Deceptive Marketing
I have been a Champion customer and was very happy with them. I got my renewal notice in an email, which promoted 7.2 cents for the Silver Senior Plan; however, when I got my first bill, the price per kwh was over 11 cents. They told me it was because they separated the delivery charges from their charge. Whatever the reason, I feel it was deceptive to market one price without the delivery charges and then send a bill which actually included delivery charges that jumped from $1.33 to over $27 the first month. This month my delivery charges went over $45! It should have been spelled out what was about to happen to my bills and at least provided an example of what the total bill would look like. As soon as I can find a different provider, I will cancel and pay the penalty to Champion. It will be cheaper than being locked into this contract for the next 20 months.
Marlene, A customer care supervisor will be reaching out to you shortly to review your contract with you. The renewal notice you received showed both your energy rate and the average price per kWh you would be paying with your renewal. We always advise customers to review the average price when comparing us to other providers as this is the "true" number to evaluate. This is calculated by adding up your current charges [charges from Champion (Energy Charge) + Oncor Charges (Delivery Charges and Monthly Customer Charge(energy efficiency cost recovery factor and advanced metering fees)] divided by your monthly usage for the month. By plugging in the numbers your average rate is similar to what you have been paying every month with us. The delivery charges only appear higher because we are no longer including it in your energy rate which we had done on your contract previously.
— Champion Energy Services on September 12th, 2013
Delivery Charges Explosion
If you are coming up for a new contract or starting new service, beware of the new unbundled practice of the Delivery Charge. Just look below and you can see many new complaints about this. I got burnt AFTER I renewed my contract. They should have at least let you know about this beforehand!
Josh, The unbundling of our products was in favor of our customers to provide transparency of what Champion charges versus the utility, Oncor. It is the same as it was prior to you renewing your contract. It is just displayed differently now. Delivery charges are charges from Oncor and passed directly to customers. We do not alter this pricing. We'd be happy to take a look at your contract in detail. Email us at feedback@championenergyservices.com
— Champion Energy Services on September 12th, 2013
Don't believe Champion's balanced billing
I switched from Gexa after two years with them. I was looking for a better price (most of these companies seem to be more interested in getting new customers than keeping existing ones) and because of good reviews. I had used balanced billing under Gexa and, while they did adjust on occasion, the billing was consistent. When I talked the Champion customer service as i was making the switch, I couldn't have made it more clear that my goal was to have the same charge every month. I like to schedule all my bills using my bank's computer pay system. When I received the first bill, it was significantly higher than I'd been quoted. I knew the estimate did not include Centerpoint delivery charges but the bill was still higher than expected. When I called, I was told that Champion's idea of "balanced billing" was charging me the same amount for THEIR portion of the bill but the Centerpoint delivery charges would vary every month by usage. I don't see how they can call that balanced billing. For the two years with Gexa, they based both the usage and delivery charges on the average monthly usage. Every month my bill showed an "accumulate variance", either positive or negative depending on the time of year. It allowed me to schedule the same amount every month to be paid automatically by the due date. If I'd understood their program, I'd have stayed with Gexa, even with slightly higher rates.
Delivery Charges Substantially Higher
Not happy with the $150 delivery charge on this months bill. I renewed my contract last month and locked in at a lower rate. While my usage was higher this month I expected the bill to be lower because of the lower rate. (.097 vs .122). The bill was higher.
Please explain $150 delivery charge and why it is not any any of my previous bills.
Your delivery charges were not raised. Your current bill may look slightly different than your previous bill as the structure of our products changed. Delivery charges are passed through directly from the utility. Regardless of who your provider is, all providers pass these charges directly to customers without mark up. Previously some of these charges appeared on 2 places on your bill - bundled in your energy charge and as a separate line item. We made it more transparent to customers by listing it directly on the bill. If you have additional questions, please call us at 877.653.5090 or email us at feedback@championenergyservices.com.
— Champion Energy Services on October 18th, 2013
Delivery Charges were raised 100% from one month to the next
This is bad business practice, how can Delivery Charges raise 100% from one month to the next? Horrible.
David, Your delivery charges were not raised. Your current bill may look slightly different than your previous bill as the structure of our products changed. Delivery charges are passed through directly from the utility. Previously some of these charges were bundled in your energy charge. We made it more transparent to customers by listing it directly on the bill.
— Champion Energy Services on August 27th, 2013
Charge customers with extraordinarily high rates when fixed term expires
This company charges extraordinarily high rates after fixed-rate term expires. The customer service is fine when you are their customer, but when you cannot buy their electricity anymore, they become rude and cannot care less about your questions on your bills.
Unlike other providers who may charge extremely high rates when your contract expires we will not raise your rate more than 30%. You can always view rates after your contract expires on our website, http://www.championenergyservices.com/HistoricalPrices/TX-Month-to-Month.html.
— Champion Energy Services on August 27th, 2013
PriorFocusedonFishing Please Use Referral Code - Rmoore74459
We were with First Choice Power for 7 years. They started out great but then were bought out or merged with another company (from what we heard) and their customer service became awful. We are changing to Champion because of their awards for customer service for the last 3 years. So far so good. Making the switch was easy. The service representative was nice and also helpful. There were slightly cheaper electric plans with other companies, but the reviews for those companies were not as consistent as Champion's. We will see if giving up about .5 cents/KW is worth Champion's claims of being the best choice. We will update as we go along.
Thanks for being a new customer of ours. And we have been ranked high on our customer service in addition to other factors like price, payment options, etc. for the 4th year now from J.D. Power. We hope that your customer experiences are favorable. In the event you have any issues or concerns, email feedback@championenergyservices.com for prompt resolution.
— Champion Energy Services on August 21st, 2013
Absolutely ridiculous
You have raised the customer delivery charge from an average of $1.30 to over $29.09 in 1 month....I renewed my contract last month and the new bill is delivered today, that is crap...I used less kwh this billing cycle and I am paying $13 higher for less power consumption for the month.If you had told me last month I would be paying more than $28 higher delivery charges per month, I would not have renewed with you.As it stands now, I will be canceling you as my provider, for the simple reason it will be cheaper to cancel and pay the penalty than give you more money per month for delivery charges.Believe me I will send a request to a news station here locally to ask you all about this so you will have informed customers here in Houston and surrounding areas....
Your current bill may look slightly different than your previous bill as the structure of our products has changed. Delivery charges are passed through directly from the utility. Previously some of these charges were bundled in your energy charge. We did not raise your delivery charge. We made it more transparent to customers by listing it directly on the bill. We have changed the structure of our plans to be more transparent to the customer of Utility charges with an Unbundled Average Price. This separates the utilitys fees from ours - - Fixed Energy Charge + Passed-Through utility delivery and customer charges. The math nets out the same when you look at your average price.
— Champion Energy Services on August 27th, 2013
Fallen from grace
I've been with Champion Energy since 2009 and have always been VERY happy with my rates. I have always bragged about Champion and referred them to anyone who asked who I used. But sadly, they have driven their prices up and I will no longer remain a customer. I understand all electric companies have seen increases but even with that, Champion has gone from one of the cheapest to one of the must expensive and the no longer bundled TDU rates don't help. Their website has a lot of great features and is easy to use, the bills are easy to pay and keep track off and as of late they have been emailing me weekly usage rates so I know to expect what my bill for the month will be...if you are willing to pay much more for these things than it would still be worth it. But I have faith that my new provider can provide me a quality website and bill payment and I will be paying significantly less for it. I would return to Champion in a heartbeat if they decided to become the people's Champion again one day and return to being a low cost provider.
Sorry to lose you as long time customer. While we always strive to have fair prices in the market, we can not always be the cheapest. There are providers out there that can price really low, but have hidden fees that get ya later. We hope that you check us out again in the future.
— Champion Energy Services on August 21st, 2013
What in the world happened?
We've been hit with huge delivery charges after a renewal. Was very happy with Champion until this point. Suddenly, we're paying over $60 for a delivery fee? The "note" explaining these Delivery Charges does not match up with the cost of the fee. According the per Kwh charge, should be about $5. But it is over $60. We were expecting great rates, but this exploded the rate to almost double the cost.That's very deceptive. Champion says "no hidden fees" on their website. When we renewed we never expected to see this. See where someone else posted about same problem. Wonder if this is 1) legal, 2) normal cost with other services. 3) ethical
Since you renewed the structure of our products have changed. On your previous contract the delivery charges (Oncor) were bundled into your rate. To be more transparent of your charges we have separated your energy charge from your delivery charges. This is why it appears higher than you were used to seeing. However, it nets out the same. If you can email your account information Feedback@championenergyservices.com we can explain it in detail for your account.
— Champion Energy Services on August 21st, 2013
Helpful and customer focused
Having lived in Houston for many years and used many different electricity providers, Champion Energy is by far the best. They have competitive rates, good online access to your account, and weekly usage summary emails.Most importantly, they have phenomenal customer service. When you speak to someone on the phone, they are helpful and customer focused.
Thanks for the feedback Josh! Hope you are able to take advantage of our sharing tools for our Connect-a-Friend Referral program!
— Champion Energy Services on October 18th, 2013
Excellent Service Great Company- Referral code: ELasanta24073
My wife and I were with a different provider for 5 years (Gexa). We were very hesitant to switch companies but we finally decided to switch, due to high renewal rates, and we are not looking back. Since the switch we've had a great experience from sign up to paying my first bill. Weekly usage emails keep you updated and aware of your usage. I have no complains so far about this company. I highly recommend Champion Energy.
Thanks for the kind words Ed. We hope to continue providing you with great customer service and perks like your weekly usage emails. Feel free to provide any suggestions to us at feedback@championenergyservices.com.
— Champion Energy Services on August 2nd, 2013
Delivery Charges surpass price of electricity
I just finished my first year with Champion and was pleased with the rate and customer service. However, after renewal my rates have sharply risen. The first year I signed at an average rate of 9.7 cents per/kwh and after delivery charges the avg. rate would hover between 10 and 12 cents. I renewed at a base charge of 6.7 cents/kwh and now my avg price paid after deliver charges hit 16.7 cents/kwh. This months bill i used $30 dollars worth of electricity and paid 34 dollars in delivery fees. Delivery charges on pervious bills were .35 cents TOTAL. Now 15.00
Kyle, Since you renewed the structure of our products have changed. On your previous contract the delivery charges (Centerpoint) were bundled into your rate of 9.7 cents. To be more transparent of your charges we have separated your energy charge from your delivery charges. This is why it is higher than you were used to seeing. However, a jump to an average price of 16.7 cents seems odd. Can you email your account information to us to look into this further? Feedback@championenergyservices.com.
— Champion Energy Services on August 2nd, 2013
Used to be competitive, now they are middle of the road.
My wife and I have been with Champion Energy for years, and have always been pretty happy with their service. In the past, before renewing, we'd check the rates on PTC just to see where their renewal offering was relative to their competition and they were always fairly competitive. Not always the cheapest, but they always had a plan that was competitive that we could feel good about choosing.This last renewal period, however, it seems that you have to scroll WAAAY down the PTC list to find the first Champion plan. Electricity is a commodity and I can't justify paying 12% more for my electricity for no good reason when there are 46 other plans (I just checked) that I can choose from that are lessexpensive. We called their service department and asked them if they could do anything with their renewal rate (given what other options are out there) are were told that they couldn't. It's more expensive to find a new customer than it is to keep an existing customer, but it seems like nobody has told that to Champion. I will be switching to Gexa (8.54 cents vs Champions 9.50 cents) in a few days when my contract is up. I personally think they are experimenting with how many existing customers will stay when they raise their price by a penny.As a side note, and this seems to apply to all of the providers out there, it seems a bit shady to get charged for using too little electricity and also for using too much electricity. Last month, we went over 2,000 kWh for the first time ever and got hit with a $60+ charge...we called Champion and were told that was a charge from Oncor. I don't ever remember reading anywhere that there was a penalty for using too much electricity in any plan we signed up under. But it seems that "gotcha billing" is the new norm in the Texas deregulated energy market. I can't wait to be a part of the class action lawsuit that will inevitably arise from this unscrupulous practice.
Dissapointed Champion was not competive to loyal customer
I contacted Jose at Champion about my renewal (3 year customer) to see if he could match or be competive with my bona fide 10% lower offer from another company. He could not or would not.
Adios, I am an ex customer now.
Sorry to hear about your experience Steve. As a loyal customer we try our best to give you the best rate. In the future, email us at feedback@championenergyservices.com and we'll take a closer look at your account. We hope that you check us out again.
— Champion Energy Services on August 2nd, 2013
Good company & service, but not as competitive
I've had my service through Champion for around 2 years, but now making the jump to a competitor with significantly lower promotional rate for new customers. The competitor's customer ratings are similar, so I'm hoping for similar experience.
Phil, Make sure to mark your calendar for the "promotional rate" you signed up for as some providers will quickly change their lower promotional rate for new customers. Hope you check us out again in the future!
— Champion Energy Services on August 2nd, 2013
Great company
Great company - let's you know how much you are spending on a weekly basis!
Glad that you enjoy our Smart Track Weekly Usage emails. If you ever have questions about it, email smarttrack@championenergyservices.com.
— Champion Energy Services on August 2nd, 2013
Good service but about to switch
I switched to Champoin two years ago based on relatively low costs, good reviews and JD Powers ratings. Have had a good experieince with them but based on what I believe are uncompetitive rates, I am looking hard at switching. With some companies offering 12 month rates at $.085/kw and Champion not able to offer me anything better than $.097/kw, why would I stay? As a 1780 kw/month customer, one would think you'd be a more flexible/competitive for my business.
Andy, Email us at feedback@championenergyservices.com and we'll take a closer look at your account.
— Champion Energy Services on August 2nd, 2013
Started out good
I have been with champion for 4 years. They have good customer service and had great plans. But because they have gotten bigger overthe past few years, they no longer care about giving good rate plans. Their rates are no longer any better than reliant or txu. That is not how you keep good customers. I had rates in the 8's the whole 4 years but now the best they can do is 9.6. Really? I am very disappointed with how things are going and will try a different provider. Hopefully I will be one of the few and pick a decent provider.
Use my referral code to save even more money Jclark15205
So far so good. It is easy to sign up for Champion Energy and the saving are excellent. I did my research and saw some of the horrible reviews for the lowest cost providers. I saved almost 30% from TXU, who I had been with for several years.
Kim
Although we have been pleased with the service we have received with Champion Energy Services the past two years, it is unlikely that we will renew our contract that expires soon due to the higher rates and fees. There is now a $6.95 penalty for using less than 800 kwh hours. (In the past the penalty was for less than 500 kwh which was reasonable for our family and we rarely had to pay.) We try to conserve energy as well as water. Now it appears that if we try to be responsible, we will be penalized nearly every month.
Kim, The monthly fee we have for customers using under 800kWh is actually one of the lowest in this industry. When you're shopping around make sure to read the fine print to understand what you're paying for.
— Champion Energy Services on August 2nd, 2013
Very solid company
I have been with Champion for 3+ years. Very good company, however they are not competitive any more. I am taking some risks and switching to another one in a few days...
Thanks for being a customer Mark. Email us at feedback@championenergyservices.com to see if there is anything we can do to keep you as a customer. If you decide to switch, please check your other provider's Electricity Facts Label for any hidden fees.
— Champion Energy Services on June 21st, 2013
Switching over rates
I have been with Champion 2 years and have had absolutely no problems. However, their rates are higher than I can get elsewhere. I live in a small house had sometimes go under 1000 kw/hr in a month - they don't charge a service fee unless you go under 800 kw/hr which is nice for those that are frugal with our natural resources. They are a good company - just wish I could still afford them.
Sorry to lose you as a customer Charlotte. Our minimum use fee is one of the lowest in this industry. While our fee is only $6.95 for usage under 800 kilowatts, others have been known to charge up to $19.95 for usage under 2000 kilowatts. Please check back with us again when your new contract expires.
— Champion Energy Services on June 21st, 2013
Excellent service
The service has been excellent, but the rates are going up significantly this year.
Save yourself with JParker65277 and then start getting credits
I haven't had any trouble with them, just low rates and so far I've gotten 4 of the referral credits. I read up on all the difficulties others had with paying their bill and so avoided any problems myself. I think any who had problems were not internet savvy. Hope you use my referral code!
Confusing
I've been with Champion for 2 yrs and it's time to renew again. Unfortunately the emails they are sending are so confusing. I KNOW the rates have gone up and I KNOW the amount you have to pay if you use less than 800 kilowatts has gone up. What I can't figure out is how much. It sounds like they are lumping the fees in but I don't know just which fees those are. I've been researching companies for a month now and have really decided this deregulation is not all it is cracked up to be. I will try calling tomorrow and see where that gets me.
Stephenie - We will reach out to you directly to explain our rates.
— Champion Energy Services on June 21st, 2013
Use my referral code and save on your bill: MPOWELL88893
June 2013 Review: My service is still very reliable, and my rate is locked in at a very low rate. I still have no limits on referral codes, so please keep using my code if you like my review. The decision to switch from Reliant Energy has saved me hundreds of dollars, and I've remained very impressed with my service with Champion Energy!February 2013 Review: Reporting back with my 5 month review, and I have absolutely no complaints. My friends and coworkers have been using my referral code to sign up, and I haven't had an electric bill due to account credits! I really appreciate all of those whom have used my referral code - thank you! I hope that my feedback has been helpful. There have been no interruptions of my service, and the customer service representatives have even followed-up with me to make sure I am pleased with my service.December 2012 Review: Hello, I'm reporting back several months in, and I have had no problems or complaints. Wonderful customer service and no disruptions with my service. I still have my great, low rate, and I have received a couple referral credits, which means I receive $50 off of my bill. My last bill was just under $7. With this wonderful rate, and unlimited referral credits to bill, I will definitely maintain my service with Champion Energy. If I have any problems within the next month or two I will report back again.October Review: I started business with Champion Energy a couple weeks ago. My first bill was prorated for 3.5 weeks and was $37 which is amazing! I work at Baylor College of Medicine and receive a special rate, so I would suggest checking to see if you also receive company discounts. Another benefit, in addition to my first remarkably low bill, was that the transition of my service was flawless. The customer service representative was very friendly and prompt in helping me understand the process of switching energy companies, and what to expect. I also have the lowest rate I've ever had for electric services. Also, as a customer you have the opportunity to have unlimited referrals and thus unlimited discounts. This means that if you sign up using my referral code, I receive a $50 bill credit, and as a new customer you receive a $25 bill credit. If you refer someone you receive a $50 bill credit, and so on. These credits are unlimited, which to me is unheard of. Thus far, this is a great company with great customer service; the representatives are very accessible and prompt in their service, and there are a great number of opportunities to lower your bills. If you like my review please use my referral code. I will report back again on Champion Energy services every few months to update my review.
Melissa - Thanks for taking advantage of our Connect-a-Friend referral program. You're a great testimonial of a customer getting "FREE" electricity for referring your co-workers.
— Champion Energy Services on June 28th, 2013
Referral Code: ALathrom60558 Love Champion's new Power Tracker email
I have had Champion for a couple of years now, and just renewed for another year. I have been very pleased with their service. I did have to pay a higher rate this year, but I did not find other comparable quality companies to be offering lower rates, so I stayed with Champion. They are very competitive. I like the new email too to remind me of where I am at on power usage. I can sign in to Smart Meter Texas for this also, but the email is more convenient.
Glad to hear that the PowerTrack email has been beneficial for you. We hope that this added feature will help customers analyze their usage.
— Champion Energy Services on June 21st, 2013
Disappointed in renewal offers
I switched to Champion Energy two years ago because my previous electricity provider was hiking prices up too high. I signed up for a 12-month fixed-rate contract with Champion Energy. My first year with Champion was great and I did save compared to my previous provider. Then when my contract was up my renewal offer from Champion Energy was even LESS than the previous year! I was very happy to sign up for my second 12-month fixed-rate contract. My second contract expires this month and I have to say I'm VERY DISAPPOINTED in the renewal "offers" coming in from Champion Energy. They are WAY TOO HIGH....so high in fact that I'm DROPPING Champion Energy and switching to a more reasonably priced provider. I hate to leave but they aren't even in the ballpark on their pricing this year.
Mr. H - Email us directly at feedback@championenergyservices.com and we will take a look at your account and renewal options. Unfortunately, rates are higher this year than your previous contracts. Sources like this site point out the reasons for increased rates in this industry.
— Champion Energy Services on June 28th, 2013
Pleased until new base fee & usage minimum
We are seniors who were taught to conserve natural resources as children and, consequently, are very careful with our electicity usage. Since we rarely go over 500 kWh per month, we had to pay the $4.95 base charge at least 9 months of the year and now they have raised both the minimum usage and the base charge. Really. People who conserve are punished? That just does not make sense whatsoever. In a logical world, people should be charged more for wasting it. Fortunately, I have found a company that charges everyone the same amount per kWh and NO base charge. I can live with that. Since my account is drafted each month, it is not as if I cost them any more than anyone else.
Marilyn - Champion Energy has one of the lowest minimum use fees and we have have no intention of penalizing customers for conserving energy. Glad that you have found a provider who meets your criteria. Be sure to read the fine print of any hidden costs and we invite you to check us out again in the future in the event our fees change.
— Champion Energy Services on June 28th, 2013
Great Company!
I have been with Champion Energy for over 2 year and never had an issue. Good price with wonderful customer service. Account management and payment through their website is easy. Their referral program helps new customer get $25 off of your first bill. Save money live better! I am happy with Champion.
Billing Penalty Miscue
I was threatened with disconnection even though Champiuon had my check (which was mis filled-out by me) They treated me as a deadbeat payer, I called and emailed customer sevrice to find out what the issue was and they ignored me. Just told me to pay. I repayed. Then they 2 weeks later informing me the check was address to the wrong company. The wonders of communicating with customet dis-servce. One department doesn't communcate with another. By the way, I am a long time customer and not happy with my treatment
Steve - Sorry to hear about your experience. Please escalate any questions or issues you have regarding your account to customercaremanager@championenergyservices.com for prompt resolution.
— Champion Energy Services on June 28th, 2013
Referral ID: YWang12184
Very satisfied after 12-month contract. Get in touch with CSR a couple times to change my payment method. Everything feel smooth and organized with this company!
Signing up? Use referral code LBryant13677
Champion Energy has been great, so far! They have fair to low prices and they were even willing to "work" with me when a newly hired employee messed up when entering my service's start date. My power came on within two hours after I called customer service.
Stay away from their "balanced billing" plan
Overall, I would say I'm satisfied with the rates and the friendliness of their customer service. However, I got really hosed by their "balance billing" program. Most balanced billing programs adjust the monthly average as you go in a 6 month cycle (based on actual to-date usage) to make sure that at the end of the balanced billing cycle you are not left with a huge true up amount. It's of course based on the last year average but if anything significant has changed (in my case, a new pool), that can really throw things off. Bottom line is I ended up owing $1,000 at the end of my balanced billing 6 month cycle because of it. In fairness, Champion was willing to work with me so I could pay that over a period of 3 months and I even signed a contract stating those terms. However, I continued to get disconnection notices by mail and email. The agent - who was apologetic about the situation and very professional by the way - promised my service would not be disconnected. However, it's unnerving when you continue to get disconnect notices. Well, when I finally got the pink disconnect notice stating my power would be off in 1 week, well, I just went ahead and paid in full. The good: Competitive rates, friendly customer service. The bad: Balanced Billing does not adjust monthly based on actual usage to-date to ensure you are not stuck with a huge true up bill. Contract to pay true up amount over 3 months did not prevent disconnection notices from coming my way. Would recommend Champion Energy Services for their competitive rates and friendly customer service but RUN - DON'T WALK AWAY FROM "BALANCED BILLING" PLAN! :)
Terrible web site, but pretty good company
I have several times tried to use their automatic credit card billing, but have had all kinds of problems. Their customer service people are polite and helpful, but they just don't seem to have the bugs worked out. The web site allows you to log on and check your bills, but almost anyting that you do kicks you out to start all over. I just tried to renew my service contract while logged on to my account. I was taken to a new page asking for my zip code and account number. I had the same experience trying to change payment details. It is like they don't think this whole internet thing is really a good idea, or expect anyone to actually use their web site.
Thanks for the feedback Bill. We are constantly improving the user experience with our website and internal systems to make it easier for you to pay your bills and navigate your information.
— Champion Energy Services on May 31st, 2013
Wonderful Company! Use referral ECampbell20452 if you sign up!
I have been with Champion Energy for over 2 years and I have never had an issue. There prices are competitive, the customer service is wonderful. Their referral program helps keep my bills low as well! $25 for each referral, for both you and the person you referred!
Great Company!
Wonderful price with excellent customer service. Auto draft works perfect and e-bill is awesome. Been with this company for 3 years now.
ALL ABOUT CUSTOMER SERVICE.
I HAVE TO SAY FROM EXPERIENCE CHAMPION ENERGY HONESTLY CARES ABOUT THEIR CUSTOMERS. THEY ALWAYS TRY TO OFFER A FAIR RESOLUTION TO ANY SITUATION. THEY TRAIN THEIR CUSTOMER SERVICE ASSOCIATES TO BE ALL ABOUT CUSTOMER SERVICE. I USE TO WORK FOR THE COMPANY AND I WISH MY CURRENT EMPLOYER CARED AS MUCH ABOUT THEIR ENERGY CUSTOMERS AS MUCH AS CHAMPION DOES. I WOULD RECOMMENED CHAMPION TO ANY PERSON LOOKING FOR A COMPANY WITH FAIR RATES AND GREAT CUSTOMER SERVICE. I KNOW FIRST HAND FROM BEHIND THE SCENES. NOT ALL ELECTRIC COMPANIES GO THE EXTRA MILE LIKE CHAMPION DOES FOR THEIR CUSTOMERS. WISH ALL ELECTRIC EMPLOYERS CARED AS MUCH.
Great Customer Service
I've been a Champion customer since December of 2012. I'm highly impressed with Champion's customer service. They are very responsive. Account management & bill pay through their website is easy, too. Their billing is straight forward, so there is no surprises. All I can say is that while Champion may not be the cheapest provider out there, they seem to be a reliable and trustworthy operation.
Glad to have you as a customer Anthony!
— Champion Energy Services on April 19th, 2013
Wonderful customer service
I recently talked with Cheryl from Campion Energy, who set up a new account for me, and I was more than impressed with her knowledge, helpfulness, and patience as we walked through the process of opening a new account for me. Previously, I had talked with another customer service agent just to ask questions regarding Champion Energy, and she was extremely helpful and courteous, as well. If all the employees at this company are this helpful and polite, I'm very happy that I switched the Champion Energy.
Switched Over; Saving Money; Happy Customer
We switched over a couple of months ago now, and I have been completely satisfied. Our bills are cheaper and the switch was seemless. I have had no proplems paying my bill and signing up for auto pay.
Greg
Great Company
Referral ID: CSULLIVAN16117
I've been with Champion for about 4 1/2 years, now, and I have never experienced a problem. I was with Reliant before, and my first month (August 2008) with Champion, I saved almost $200 over Reliant's rate, and I have been saving ever since!
Champion has a referral program, where they will give you $25 off of your first bill, if you enter a referral ID, when you sign up.
I highly recommend Champion, to enjoy savings month after month and year after year.
Thanks for being a loyal customer and taking advantage of our Connect-a-Friend Referral program. Both you and the people you refer get rewarded with even lower electricity bills!
— Champion Energy Services on April 19th, 2013
Easy and great savings
Starting service was very easy. Service was initiated when they had promised. The first bill I send a check via mail and it was credited in the account immediately. I used a referral to get $25 off and got the credit in less than 30 days.
Solar energy buy back
Good experiences for 4 years. A friend who is a professional in energy management and conservation for businesses recommended them. He had dealt with several services providers and thought they had the best combo of price and service.One regret: Wish they offered some type of buy back for excess solar energy
Took over two years to get my bill straight.
Worse customer service I have ever experienced. Talked with multiable customer service reps, supervisors and it took weeks to months to get back to me. Most of the time I had to bug them for answers. I was right all along got my money back. Don't go with them there computer system for billing is messed up. No telling how many people are owed money and they don't know it.
Sorry to hear about your experience. Please email us at feedback@championenergyservices.com to get this resolved.
— Champion Energy Services on March 7th, 2013
Great provider, no problems ever!!
We switched to Champion several years ago and have never had one single problem!! Wish the rates were a bit lower!! I've referred several people and the $25 referral fee is great@@@!!Thanks Champion!!
Champion saves you money!
After living for a year in Irving, TX, my wife and I realized we needed to switch electric providers due to such high pricing. I shopped around and Champion looked to be our best new option. After receiving our first bill, we compared it to one from our old provider and found that even though we used 450 kWh with Champion compared to a bill from our old provider at 300 kWh, we had saved money! The rates are great with Champion and I cant wait to see how the rest of year will put more money into our pockets. Their service is quick and friendly too so thats a plus.
If you like my review, please use referral code: MPOWELL88893
December Review: Hello, I'm reporting back several months in, and I have had no problems or complaints. Wonderful customer service and no disruptions with my service. I still have my great, low rate, and I have received a couple referral credits, which means I receive $50 off of my bill. My last bill was just under $7. With this wonderful rate, and unlimited referral credits to bill, I will definitely maintain my service with Champion Energy. If I have any problems within the next month or two I will report back again.October Review: I started business with Champion Energy a couple weeks ago. My first bill was prorated for 3.5 weeks and was $37 which is amazing! Not only was my first bill remarkably low, but the transition of my service was flawless. The customer service representative was very friendly and prompt in helping me understand the process of switching energy companies, and what to expect. I also have the lowest rate I've ever had for electric services. Also, as a customer you have the opportunity to have unlimited referrals and thus unlimited discounts. This means that if you sign up using my referral code, I receive a $50 bill credit, and as a new customer you receive a $25 bill credit. If you refer someone you receive a $50 bill credit, and so on. These credits are unlimited, which to me is unheard of. Thus far, this is a great company with great customer service; the representatives are very accessible and prompt in their service, and there are a great number of opportunities to lower your bills.
Thanks for the review and taking advantage of our Connect-a-Friend referral program!
— Champion Energy Services on March 7th, 2013
BEST I HAVE DEALT WITH
I am on my second contract with 2 seperate houses.I have no complaintsThe terms and fees are more than competativepayment online is easyif rates stay low and renewable energy percentage high , I will stay
Thanks for being a customer Stephen!
— Champion Energy Services on March 7th, 2013
If you use under 1000 kWh
I had to switch from the best company out there because they don't appreciate my efforts to conserve energy and now they (Spark Energy) will charge $8.99 if I go under 1000 kWh. Getting set up with Champion's online bill payment wasn't smooth like at Spark, but I think I did it. Clicked on several "set up recurring payment" links before I got one that actually did that. The first links took me to pay bill, which you can't do on first bill because it will incur a charge of like $4. My account still says I'm on one time payments, so we will see if I successfully enrolled. From reading other reviews, I know that I'd better be on top of it and be sure it all happened or I might get a disconnect notice. But Champion doesn't charge for under 1000. They do charge for under 500, but it is only about $5. So it is the company for the 'small fry'. They do have very patient customer service reps also, so if you stay on top of bill and call them, I'm sure everything should go fine. I think the bad reviews are from people who didn't read all the fine print. But at least if there is a problem, you can call in and talk to someone who can fix things. Call in a second time if you don't like the answer, because I did get several different answers from Customer service.
Vivian - we used to charge $4.95 for usage under 500 kilowatts. Contracts going forward will incur a $6.95 fee for usage under 800 kilowatts. This charge is still lower than many other providers out there. Also, in the future if you are not satisfied with your experience with our team, email feedback@championenergyservices.com for a quick response.
— Champion Energy Services on March 7th, 2013
Beware! Your Credit Rating will be impacted if you miss just one payment
Overall, I was happy with Champion Energy Services until I inadvertently missed making a payment for one billing cycle. Our Champion Energy Services account was under my wife's name. I was always paying my bills on time and I had never missed a payment. One time, I made a mistake while setting up a payment using my Bank of America Bill Payment Service. I actually paid the wrong company while my intention was to pay Champion Energy Services. That was my mistake. What was shocking for me was that the one time I missed making the payment was reported to credit rating agencies. My wife's credit rating (the name on the account) was lowered because Champion Energy Services had reported the one time late payment. My wife asked me what happened. Initially, I responded by saying that the bill was paid on time. It took me a while to figure out that I have made a mistake. This is a serious issue. You may not be aware of that your credit rating has been ruined. In my opinion, Champion Energy Services should have made some effort to contact us before reporting us a delinquent. They should have also looked at our history of payments and take into account all this before reporting to credit reporting agencies. One mishap; your credit rating ruined! Since this very serious issue, I had to rate them very low.
Tesh - If you could email us at feedback@championenergyservices.com with your account number we can look at this further. We wouldn't report you to a credit rating agency for one missed payment. And we are pretty thorough in communicating with our customers via email or phone prior to the extreme measure of reporting to an outside agency. Look forward to hearing from you to get this resolved.
— Champion Energy Services on January 31st, 2013
Melanie R.
I recommend Champion Energy, they have great customer service and easy pay options.And ever since I chose Champion Energy, I've been saving money.
Thanks for the review Melanie! Don't forget that you can use your Referral ID in our Connect-a-Friend program to earn bill credits.
— Champion Energy Services on January 31st, 2013
Good rate, but poor business practices
I switched to Champion in late September 2012. I received my first invoice in seven days. I pay all my bills on-line or by automatic payment. I signed up for their Recurring Credit Card payment plan. I received an email on October 10, 2012 indicating that I had successfully enrolled in the Recurring Credit Card Payment Plan, but that I needed to pay the first invoice in another manner because the credit card payment would not be effective until the next invoice. So I paid using my bank's bill pay process. On November 26th I received a "Friendly Reminder" that my second invoice had not been paid. Since I had received the October 10th email I assumed it would have been paid already. I called and was told they had no record of me signing up for recurring credit card payment. To top it off I received a disconnect notice two days after the friendly reminder! Who did JD Power query to award this company with anything?
Sorry to hear about your experience in paying your first bill with Champion. This is not a normal practice. We are looking into this and will follow up with you directly.
— Champion Energy Services on January 31st, 2013
Low rates and a great company!
Just recently switched to Champion and have had no problems at all. My bills are always low and I've never had a problem with billing.
Thanks Jason, glad to have you with us!
— Champion Energy Services on December 3rd, 2012
Offers products they cannot support
I signed up for a Time of Use program with Champion a year ago (I recently switched away upon completion of my contract at the end of August), and it was a complete fiasco. It took over 3 full billing cycles to receive my first invoice (in three days I got 3 bills for 3 months of usage, all due on the same day, in violation of the PUCT residential billing rules). After that, I had about 6 months where the bills were coming in seemingly correct and on-time, but it all fell apart for the last three months. I had several bills issued, each was withdrawn, and I was unable to make a payment on their online portal until a balance due was posted. Customer service was clueless, they simply said that I didn't owe anything so what's the problem (never mind I had several months of billing piling up). I finally had to resort to filing a PUCT complaint just to get my bill.The conclusion from Champion via the PUCT was that their 3rd party billing provider was 'unable to support' the Time of Use product they offered me. So, at the end of the day, not only did they deliver a poor experience to me, they also clearly violated PUCT rules and the Terms and Conditions on my contract. Sorry guys, I gave you 4 years of my business, and that is going to be that.
Tim, We did experience issues with this product, which charges a lower rate during certain times of the day. We've corrected this issue with our billing system, but that doesn't make up for the frustration you experienced. I do apologize and we're sorry to have lost you after 4 years of service. Our customer care manager will contact you.
— Champion Energy Services on October 25th, 2012
I'm happy with Champion energy services
I'm a customer of champion energy services for 1 year. I'm happy with them and I'm going for a renewal.
Thanks for renewing, Veer!
— Champion Energy Services on December 3rd, 2012
Very good company with the good rate
So far so good. Also I just got the $25 credit using my friend's referral ID. I will recommend this company to my friends.
Awesome! Glad you enjoyed your Connect-A-Friend bill credits. Keep referring your friends and family.
— Champion Energy Services on October 9th, 2012
They lie and lie
Their rate is low but they add in some surcharges to make it even with other company. And when they took my money and said it would be refunded for overpayment, it took 10 phone calls and an hour each time, the money still NOT come back. But the POLICY IS YOU NEED TO PAY BEFORE WE CAN GIVE YOU THE REFUND AND CREDIT. Then, These people said they would give me the money for referral, but month after month the money never came, they lied to me said if I renewed my contract, the money would come into new account. It NEVER comes. This is my second year with them, and I promise myself not to be stupid to use them again.
Le, Please email us at feedback@championenergyservices.com. We'll have a supervisor look into the issue with your paymen, refund, and referral. Rates are displayed on our web site as required by the public utility commission, and we avoid "gotcha" pricing tactics. Online, we display the energy rate, all additional fees, and the average price per kWh.
— Champion Energy Services on October 9th, 2012
Great service
New to town. Read all the reviews on all the others. Chose Champion Energy. No problems. Got $25.00 credit on my 2nd months bill for using referral code.
Kayla -- welcome to Arlington TX and welcome to Champion Energy!
— Champion Energy Services on October 9th, 2012
Online presence needs work
In a deregulated environment the only difference between the services is the website interface and customer service. Champion really falls short on the web interface for the management of your account. The billing and web environments are not actually linked and I constantly get billing notifications through email which I cannot find within the web environment. Automatic payments are limited and has to be configured only at the time before a bill is paid and not at anytime. Even the links within the PDF bill don't properly redirect to the correct webpage for automated billing. I can't wait for my year to be up so I can move to a company that has a web interface from at least this decade. I do have to admit that customer service is prompt, courteous and helpful.
Ricky...have we got some news for you! We are working to change our billing and payment options and our online Manage My Account. Watch your email and bills for more information later this year!
— Champion Energy Services on October 9th, 2012
Great company & rates!
I have been a customer since May of this year and have been incredibly pleased with their service thus far. My main reason for choosing Champion was because they offered a lower monthly fee for not meeting the minimum usage and their minimum usage amount was less than other companies. All my bills this summer were less than $100 whereas last summer I paid anywhere from $125 to $150.
Adela...you must know Lyla B! Glad you both like us.
— Champion Energy Services on October 9th, 2012
Champion charges for paying on line
Am I the only one that is brother by having to pay a $3.00+ fee for paying electronically? I've paid my electric bill on line for years without any fee and did not realize Champion charged for this convenience. Probably would not have choosen Champion had I known.
Hi Betty, We do currently have a fee for making a one-time credit card payment online or over the phone. We are working with our vendor to eliminate that fee. There is no fee to make a one time or recurring bank draft, or to set up a recurring credit card payment. You can find more information on this online at www.championenergyservices.com/paymentoptions, or give us a call at 877-653-5090.
— Champion Energy Services on October 9th, 2012
NO SWITCH MADE
I emailed Cindy at Champion Energy, sent her my two most recent bills as she asked, but she never made the switch from our old provider to Champion. We didn't find out until we got the bill from our old provider charging us the month to month high rate that a contract hadn't been switched. I contacted Champion and was told that an error had been made....Cindy wasn't around...someone dropped the ball. I told Champion that if they'd make it right & refund the money we were out, that we would go ahead and make the switch to Champion. They only offered to refund $50 of the $345 we were out, so we decided to continue using our former provider. Don't trust that your account will be switched by Champion!
The majority of customers are switched with no issue. We're sorry that your enrollment was not completed in a timely manner.
— Champion Energy Services on October 9th, 2012
Billing Department Totally Incompetent
I (or the bank) had a bill pay snafu which I'll admit to. The first time I had been late in the 18 months I had been with them. They sent me a late notice. Having to actually deal with Champion to resolve this situation has been painful. The customer service people (some are *VERY* unfriendly though others are nice) tell me inconsistent stories until I press them to research more. Then I get the real story. I eventually resolved though I've had to pay extra to use a third party payment system. But then the next day after I paid (aka the same day I got the original late notice), I got a termination notice. Required more calls to get someone to tell me I wouldn't be terminated. If I had been on vacation when this happened, I would have come home to find rotting food in my house. Their online payment system makes it look like everything look good even when it is not. My renewal is coming up and I am willing to pay more to get anyway from this horrible company. They are definitely yet another case providing that JD Power is worthless, which I already knew.
Please email us at feedback@championenergyservices.com so we can look into the details of your complaint. When a payment is missed, we sent a friendly reminder email notice 3 days after the bill due date. After a bill is 7 days late, we send a disconnection notice, and the customer has 10 days to pay their bill. So we allow 20 days after the bill due date before service is actually disconnected.
— Champion Energy Services on October 9th, 2012
Low rates
This is a great company with very low rates and grear customer service. I had another company and was paying 10.5 cents and now im paying about 9 cents. They have 6 12 and 18 month plans that fits your needs.
Thanks CJ, we appreciate your business!
— Champion Energy Services on October 9th, 2012
Deceptive Company Practices
I recently moved from Florida to Texas and I have been shopping around for an electric company. I read over the reviews for most of the companies listed to provide energy to the Bell County area and since I have spent quite a bit of time on this I just wanted to warn people of this company. In several of the reviews the company's response is a generic cut and pasted paragraph, e.g. it is not personalized. Also they have frequently sighted that customers go to www.championenergyservices.com/monthtomonth in an effort to say "see we posted our month to month rates and you just didn't look at them", but in reality I thoroughly searched the website and never found a link to this page. It seems to be hidden or only accessible from their responses found here. Additionally there are no links from their residential services page to show prospective customers what their price hikes would be comparable to after their contract ends. I find these tactics to be unethical as they ultimately manipulate prospective customers. I hope this helps someone out there stay away from another bad company. I finally signed with StarTex Power. Their responses to customer's complaints were the best and their website, although in need of updating, was not deceptive. Hopefully it is a good choice. I will review them under the headline "Girl from FL" after a year of service.
KPadilla
Just started service with Champion Energy after researching all the others. Moved from another town 5 hours away to Arlington. Arrived at my apartment and the electricity was connected as requested. I did not have to be present for them to connect it. Received 1st bill today for $32.00, hopefully on my next bill i get the $25.00 credit for using someone else's promo code.
Kayla -- thanks fo rchoosing Champion Energy! I've confirmed that your Connect A Friend referral credit was applied to your second bill. Please use your Connect-A-Friend referral ID (on the front of your bill) to refer your friends and family and keep earning!
— Champion Energy Services on October 9th, 2012
Great company
This is a great company always willing to help you when you call and never are rude when you talk to them. Their prices are the cheapest ive seen at 9 cents. When you sign up for the service please use code CJohnson14452 to get a $25 bill credit for both you an me as well and now days that is always a good thing.
Thanks Mr. Sandman!
— Champion Energy Services on October 9th, 2012
Never sent me a bill, cut off my electricity after admitting it was an error on their part!!!!
I signed on with champion last year, no problems until now. I have not received a bill since I moved into my new apartment, I called to check my bill and they said I was late on my payment. I was told they had accidentally starting sending my bills to my e-mail account ( I do not have internet service ) and that my electricity was going to be shut off within 24 hours. As an unemployed father of 4 children under the age of 6, I am unable to pay a $72 bill until next week and they would not allow me a few days to get the money together. Now our electric has been off for 3 days and my children are burning up! I paid a $350 deposit and they shut my electric off for a $72 bill!
Bradly, Sorry you have this bad experience at your new apartment. I see upon review of your account that everything is now up to date. Please contact customercaremanager@championenergyservices.com if you have further issues.
— Champion Energy Services on October 9th, 2012
Great Company!!!!!!
I have been with Champion Energy for 3 years now. I've only had one bad encounter, which was a mix up in account numbers when moving from Round Rock to DeSoto, TX. Well, I recently moved back to Round Rock in July, 2012 and once agan, it was smooth sailing. I have recommended Champion to my friends and will remain !!!!!!!!!!!!! Cheaper rates, great customer service and willing to help with any problems!
Rockin' in Round Rock!!!!!!! Glad to have you as a customer!
— Champion Energy Services on October 9th, 2012
Regrets - just another tricky reseller
Rates are comparable to local service.
They bill separately from our provider.
Unreasonable payment terms (15 days) AND I had issues trying to pay on-line, every time. Got so aggravated each month I just said screw it and lety them wait for the USPS.
Watch the contract. They bail on you and stick you with a large "TERMINATION FEE." Wish I could tell my customers to buzz off and send them a bill - I'd be a mogul too.
Hi DR, sounds like you are a commercial customer in Chicago. In that market, commercial customers receive one bill from Champion Energy for their electricity supply, and a separate bill from ComEd for their delivery. (Residential customers in Chicago receive one combined bill from Champion). Customers in Chicago can pay online using Automatic Bank Draft (one time or recurring) and a customer care agent can help you set that up.
— Champion Energy Services on October 9th, 2012
Great company
Been with them for a couple of months and havent had any problems. They made it very easy to switch compays (had txu) as well as it being cheaper. I talked to the custermer service a couple of times and they are always nice and ready to explane everything to you.
Thanks Chris! Glad to have you with us.
— Champion Energy Services on August 13th, 2012
Awesome Utility Provider
Cheap rates! It doesn't get any better than that.
Great rates and great customer care. That's what you get with Champion!
— Champion Energy Services on August 13th, 2012
Easy to switch
Its a great company and very easy to switch over from txu and is cheaper. When you call customer service they are always very helpful and not try and rush you.
Thanks Chris!
— Champion Energy Services on August 13th, 2012
We loved Champion - just wish their rates were more competitive these days!
We've been Champion customers for three years and it's been a real delight. The rates we had when we started with them actually went down with each renewal. Unlike other companies, they do not seem to offer new customers better deals than current, loyal customers. Dealing with customer service has always been a pleasure as well - very short hold times and the reps are courteous and knowledgeable. I just wish that their rates were more competitive. Our last 12 month contract expired, and they were almost a full cent higher than the competition so I went on a one month fixed rate extension that was competitive while I shopped around in the hope that Champion's rates for longer term agreements would drop in the interim. Unfortunately, that did not happen and the entire marketplace has actually gone up a little in the past 30 days. I was able to find a 'new customers only' offer from Reliant, who was our provider prior to Champion and have arranged to move to them. The Champion rep asked if she could see if they can do something to keep our business and I'm hoping they will be able to but otherwise we'll leave.Gist of this review - Champion is great if you can get competitive rates from them but it seems that right now at least, you have to be willing to pay a premium for their service. (I hope I don't find that it would have been worth it but feel that we need to try a different company given the savings being offered.)
Thanks for being a customer Marcy, we hope to welcome you back next year!
— Champion Energy Services on August 13th, 2012
This company is alive and well--and serving up great service
I have been with them for a month now and I really like what I see. They are very straightforward, and have great prices. Electricity in our house has been exactly what I would expect from a major provider. I can see my electricity usage through the month in 15 minute increments online. I have auto-payments set up online some I never miss a payment (which our local water utility doesn't have so it makes me like Champion even more).
Thanks David, glad you like the auto-pay!
— Champion Energy Services on August 13th, 2012
Just recommended Champion to a friend.
So I saw all the negative and positive reviews and thought that I should add my experience in so that newcomers can have a good picture of what signing on with Champion is like:I've been with Champion for 3 and half years, and I signed on their Savings plan because it was the lowest in the area. There were some additional fees to the base rate that I had not been expecting, but they were not unreasonably high - only around $15 for meter reading and tax (and both my previous electric companies had comparable fees as well - TXU and Reliant). We had no problems with any of our bills, in fact, because we were a bit forgetful, we didn't always get around to sending the payment until a day before the due date. Regardless, we were never charged any late fees unless our payment was post-marked after the due date, which we were grateful for. When we renewed with them, it was because they sent us several reminders for a rate that was 2 cents less than the current rate.When we moved apartments, we brought Champion over to the new address, but we had a few difficulties with the switch. Everything was switched over the day of our move-in, but we didn't get our bill in the mail. Champion called to inform us that our bill had been returned to their office, and was now past due. The address we gave was correct, but for some reason the mailman apparently had decided that we weren't in need of electricity. Champion resent the bill without charging late fees, and we switched to paperless billing and online payments, as there was no charge for doing so.Our rates had increased a little bit with the renew, but the new place was larger and had older A/C units, so we were a bit surprised to see the first bill - in the heat of Texas summer, it was $80 higher than the old place. We recently got the units replaced, and the electricity bill has gone down significantly. The only things that have ever bugged me about our electric choice was that 1) I had to change my username online when we moved (I used to have the same username/password for all the bills so that I didn't have to memorize 6 different combinations), which was also annoying because I could no longer access my previous bills from the old apartment and 2) their green energy plan isn't cheaper - I would love it if they could offer a comparable 100% renewable plan, as there are some other companies tempting me away with cheaper, renewable options.Any other issues I've had with electricity has always been Oncor's fault (charges/meter issues), so I really couldn't blame Champion for that. I personally have not had any problems with variable rates, but I have never been off of their fixed price contract.
Hi SM, Thanks for all your positive words! We do require that cusotmers change their user name and password for new accounts, so we can accurately pull up the right account. Our 100% wind energy plan is priced at a premium because wind energy is actually more expensive than traditional energy. But it's only a small premium, typically 1/4 of a penny (.002) more than our standard energy. And it's MUCH cheaper than the power offered by other Green-only companies.
— Champion Energy Services on October 9th, 2012
Great company! great rates! great incentives
I have been with champion for about a year and i have nothing but amazing things to say. the rates are reasonable, i have never had an issue with service or with my bill. in fact my bill last month was negative due to the referral program rewards! i cannot recomment them enough. if you decide to sign up, use referral code ECampbell20452 for $25 off your first bill.
Customers love our Connect-A-Friend program, thanks for the plug!
— Champion Energy Services on August 13th, 2012
So far, so good!
I have only been a customer for 2 months but am pleased with their service thus far. My main reason for choosing Champion was because they offered a lower monthly fee for not meeting the minimum usage and their minimum usage amount was less than other companies. My last bill showed I used 854kwh which with my last company would have resulted in a $9.99 monthly fee. Fortunately, with Champion there was no additional fee. I was also able to take advantage of their $25 referral credit by using a code I found online.
Glad to have you as a customer. On your bill, you'll find your own personal referral ID -- when you refer a friend, you get a $25 bill credit, and they get a $25 bill credit. Check out our Connect-A-Friend Toolkit for ideas on how to spread the word to friends! http://www.championenergyservices.com/programs/referral-program/
— Champion Energy Services on June 28th, 2012
Bad service and inept service personnel
Had Champion Energy for my daughters college apartment. Put in a transfer notice for service at new address. After several confirming phone calls from Champion power was to be turned on Friday. As of this writing no power at 11 a.m. Monday. After many calls to the service department over the weekend and promises of calls from supervisors and emergency orders for connection ....no power. If and when they do get it on we will be shopping for a new provider. This is south Texas during the summer.
Randy, sorry about your experience. The ERCOT system (state-wide system that manages all move-in transactions) was down for a system upgrade from June 8 - June 11, and move-ins were not being processed across the state (for any retailer, not just for Champion). That should have been explained more clearly over the phone. I'll have our customer care manager contact you to discuss your concerns.
— Champion Energy Services on June 28th, 2012
Surprisingly happy with a Texas power company!
We moved here from Idaho where power among other utilities are much less expensive! We contracted with another company our 1st year frustrated with so many choices and we chose wrong!!! Our bill was insane!!! last summer we switched to Champion afraid of our 1st bill, but I was shocked at our savings! I have 3 kids that don't know how to turn off a light or shut a door! Along with other large power using appliances and keep my heat and air at 76 degrees all year and have never had a bill near $200.00. This isn't bad considering our house is ran by power alone. They have been very clear with charges and no confusing extras tacked on. If they ever do have a billing issue they put the consumer 1st. I never leave reviews but, I read them and felt champion energy has earned my review.
Yeah!!!!!! So glad you like us, and we appreciate the positive energy!!!!
— Champion Energy Services on June 28th, 2012
Honest 10-Month Customer Review!
REVIEW I am a first time apartment renter / bill payer and I chose Champion based on the several good reviews I saw on the company. So far I have been extremely satisfied with the service and communication. After signing up, I have had to make several calls to verify online account information, and the customer service was great! They answered all of my questions and responded positively to any concerns. Their online web client is slightly clunky when trying to change info, but a quick chat with their reps fixed all issues I had and the account changes were immediately viewable. I have signed up for ACH transfer payments, and that went as smooth as possible, being deducted from my account next day! I soon after switched to Credit Card Payments which goes just as smoothly. As far as rates go, The company seemed to have some of the lowest in the Dallas/Ft. Worth area. I locked in for a 12 month plan, but they had variable rate plans as well. I will see how I feel come renewal time, but so far so good! I would definitely recommend Champion to anyone looking for energy services in the DFW metro.
Hi Corbin, thanks for your review, and for your recent renewal. Glad to see you took advantage of the ability to renew up to 60 days out. You locked in a great renewal rate at the beginning of June, and now you're all set for when your current contract expires in August. Way to plan ahead!
— Champion Energy Services on June 28th, 2012
Rates are rising
I've been with Champion for two years, but may have to change since they are now higher than other companies. I have been very pleased with them, and have had no problems. They just need to be competitive with their prices again.
Mr or Ms. Miller -- thanks for your feedback. We work to balance competitive prices with our 24/7 award winning service, and have among the lowest complaint levels (per the Public Utility Commission). We hope to win your business again in the future!
— Champion Energy Services on June 28th, 2012
They Have Been Great But Their Rates Are Too High Now
I switched to Champion over two years ago and have been extremely well satisfied. There has never been a problem and the one time I called customer service my question was taken care of immediately. But, I have to leave Champion next month when my contract is up. Why? Their rates. I was offered via email about three weeks ago a renewal rate a little less than what I was paying. I intended to accept the rate but didn't get around to renewing at that time. Then last week I got another renewal offer that was much higher than what I am currently paying. I was told their initial offer was no longer valid and the higher rate is now their current offer. Nope. Bye, bye Champion.
Renewing customers are always offered our current rates -- whatever rate is available to new customers. Rates change on a regular basis, as the wholesale markets change. I'm sorry that you are no longer a customer, and hope you will consider us again in the future!
— Champion Energy Services on June 14th, 2012
Great company; wish they had longer Green plans
I've been with Champion for two years now, and am about to sign up for a third. When I first signed up for them, I was looking for the following company characteristics: 1) Decent rates 2) A 24-month 100% renewable plan 3) A solid track record After a lot of research,I did not find any companies meeting all three criteria, but Champion came closest. Switching from TXU to Champion was smooth, and in the first three months I saved enough to cover TXU's excessive cancellation fee. Online payments are simple to set up, and their website makes it easy to look at current and past bills and track usage. I haven't talked to customer service because I haven't needed to. And really, that's the point. An electricity provider isn't something I want to have to monitor every month, but I don't want to pay over the odds for what is just honest business practice. For me, Champion hits that sweet spot on price versus security.
We'll take a look at offering longer green energy plans.
— Champion Energy Services on June 14th, 2012
The only good electric company I have had in years.
Unfortunately, their prices are too high to renew with them right now.
Poor Customer Service and Billing
My personal home and businesses used Champion
Energy for over a year. I moved to a new home
that did not allow me to choose my energy
provider. When I moved I paid my final bill. 6
months later I get a call from a collections
agency saying that I owe Champion. I have never
received an email, phone call or a letter
stating that I had a balance that I needed to
pay although the customer service rep said they
tried to contact me. Tried to resolve it with
the customer service rep but "it was out of her
hands". Well I guess my other businesses will
be out of their hands as I will cancel my
service. Was told I would get a phone call to
see if someone could help me but guess they are
too busy to get back to me.
RJ -- sorry about your experience. Please email us at feedback@championenergyservices.com. I'll look into the situation and work with you to get this resolved.
— Champion Energy Services on May 7th, 2012
Poor service
I came home to no power. Called an electrician out and they found that my power was shut off. I called Champion Energy and after 2 calls I found out that someone e-mailed them to cancel my service. I was on the phone with 4 people over 3 hours and they could not help me until they investigate. I was promised a supervisor call back from Ms. Anita twice which I never received. I did not cancel my power and had no reason to. Champion screwed up and I suffer.They absolutely did not care and gave me no idea when I will have power again.
Randy, I apologize for your experience. We received an online notice requesting service shut off. We appreciate you being with us since 2009. I'll contact you regarding a renewal offer, as your contract is expiring in May.
— Champion Energy Services on May 7th, 2012
Champion
I've had their service for several years and they have been excellent and remain so.
Thanks!
— Champion Energy Services on May 7th, 2012
I Have a Question
I signed up with Champion from my previous state prior to closing escrow and moving after researching Texas Energy Companies via internet. This is my first year in Texas and the process of choosing your own Energy Company is very new to me.
I have had no problems with my relationship with Champion.
I am on a (1) year contract due to expire and am leaning towards renewing with Champion. But can you please explain something?
My contract rate is .087. But a blurb on my invoice reads "The average price you paid for electricity this month is 10.926 cents per KWH. Why the difference?
Thanks for asking. You'll find this with every electricity supplier. The rate you pay for energy and delivery is 8.7 cents per kWh. On top of that are additional fees that are explained in the Electricity Facts Label. These are fees from Oncor, your delivery company (Advanced Meter Fee, Energy Efficiency Cost Recovery Fee) or from the Public Utility Commission (PUCT Assessment). Email me at rbridges@championenergyservices.com and I can review your specific bill.
— Champion Energy Services on May 7th, 2012
TRY THEM YOU WILL NEVER USE ANYONE ELSE FOREVER
I have been a customer with Champion for three years now and I
promise you if you try them you will use them forever. If you dont
believe me then call their number and you will be talking to a live
person in 30 seconds and they dont try to trick you or promise you a
promotion just to get your business. their number one priority is
customer service so pick up phone and call them and see for yourself. I
will never use anyone else. other companies try to give you money to
use them but in the end they charge more and try calling other electric
companies and see how long you stay on hold or tlalk to some
salesperson who makes their money using the pyramid system,
Champion is not like that, there are no gimmicks and one you try them
like I said you never switch. They pride themselves on professionalism
and customer service.
Thanks Angie!
— Champion Energy Services on May 7th, 2012
Billing Issues
I've been a customer for several years, and am
leaving. I made the mistake last summer of
being "market rate" during the huge spike in
August. That was my fault. However, I entered
a six month contract with them at the begining
of September - I've received multiple emails
(reminders, billing statements, etc) -
confirming that my contract expiration date was
2/23/2012. However, upon opening my February
bill - they have decided that my contract
expired on 2/6 - so half of my current (and
last) bill is market rate. So far, they have
not responded.
Champion is the Champion!
Champion rate, Champion service, Champion agents! Very unusual in today's world. We have been with them about 3 years with no problems or complaints. When I call customer service, I get a real person in the U.S.A. (actually in Texas) quickly (try that with "you know who") and the agent is always helpful and pleasant. They want your business, of course, but they also act like they really care. Champion is what a service company should be.
Terry, Thanks so much for your kind words. We do really care, and that's why we've been ranked highest in customer satisfaction 2 years in a row by J. D. Power & Associates. Thanks for being a customer!
— Champion Energy Services on May 7th, 2012
Great experience for 1 year
I used Champion energy for about 11 months now. No issues so far and never had to deal with customer service. The switch over from TXU was smooth without any incident. Great rates compares to TXU, but I do wish they offer slightly lower rates. Love their online account management. Had to pay using bank information (ACH) to avoid fees, but that's ok. Get bills via email and snail mail on time. Also love that all prior bills are available via PDF files for download. Easy to track my usage. It's overall a good experience. And they're offering a small discount to renew for the next year.
Thanks for being a fan!
— Champion Energy Services on June 14th, 2012
Very satisfied
I like champion energy a lot comparing to my old electricity provider. Champion Energy does not have hidden fees, and the bills are all as expected. I am also satisfied with their low fee. I am living by myself in my apartment, and their overall charge was always about 30% lower comparing to my old one. They charged me such a rip-off price with hidden fees and unreasonable rules. Now I pay around 18-30 dollars using less than 300 kilo watt per month (it varies.. my highest bill was $29). I guess champion energy is one of the cheapest providers in my area. Also quite satisfied with their customer services. At least, they get the phone right away, and they are not rude. I don't expect too much. I suffered such a bad time with other provider's horrible customer service in the past. Comparing to them, champion energy is just doing a good job. I use recurring payment through my bank account, and it costs nothing. So far, simply no problem and quite good service
Champion Rates are often a good choice as a cheap electricity option for Houston apartment dwellers, because they have a low monthly fee and a steady rate.
— Karl Trollinger on January 24th, 2024