Frontier Utilities Company Reviews
We've been collecting customer reviews for Frontier Utilities so you can get the inside scoop on what it's like to be a customer.
Compare Frontier Utilities Energy Plans
Our Take on Frontier Utilities' Reviews
My Take: By Matt Oberle - Sept 8, 2025
Frontier Utilities is another electricity provider that's been active in Texas for awhile. Their customer reviews are a pretty standard mix of happy customers and unhappy ones. One recurring complain is higher than expected bills because customers didn't understand how their bill credit plans work. On the other hand, lots of customers who did understand those plans raved about their low electricity bills. I'd say it's a pretty standard mix of the good and bad for folks who took the time to leave reviews on the internet.
Featured Review for Frontier Utilities
Electricity Plans for Frontier Utilities
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 12 | 12/months | 7.3¢/kWh |
| Frontier Saver Plus 24 | 24/months | 8.0¢/kWh |
| Frontier Saver Edge 12 | 12/months | 13.7¢/kWh |
| Frontier Budget Saver 12 | 12/months | 14.8¢/kWh |
| Frontier Budget Saver 24 | 24/months | 15.0¢/kWh |
| Frontier Saver Value Plus 12 | 12/months | 15.9¢/kWh |
| Frontier Saver Value 12 | 12/months | 17.7¢/kWh |
| Frontier Free Weekends Preferred 12 | 12/months | 17.7¢/kWh |
| Frontier Saver Deluxe 12 | 12/months | 18.1¢/kWh |
| Frontier Saver Premier 12 | 12/months | 18.7¢/kWh |
| Frontier Saver Premier 24 | 24/months | 18.7¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 12 | 12/months | 8.1¢/kWh |
| Frontier Saver Plus 24 | 24/months | 8.8¢/kWh |
| Frontier Saver Edge 12 | 12/months | 14.8¢/kWh |
| Frontier Budget Saver 12 | 12/months | 15.5¢/kWh |
| Frontier Budget Saver 24 | 24/months | 15.7¢/kWh |
| Frontier Saver Value Plus 12 | 12/months | 16.4¢/kWh |
| Frontier Free Weekends Preferred 12 | 12/months | 17.9¢/kWh |
| Frontier Saver Value 12 | 12/months | 18.5¢/kWh |
| Frontier Saver Deluxe 12 | 12/months | 18.8¢/kWh |
| Frontier Saver Premier 12 | 12/months | 19.3¢/kWh |
| Frontier Saver Premier 24 | 24/months | 19.3¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Frontier Saver Plus 12 | 12/months | 10.2¢/kWh |
| Frontier Saver Plus 24 | 24/months | 10.4¢/kWh |
| Frontier Saver Edge 12 | 12/months | 15.3¢/kWh |
| Frontier Budget Saver 12 | 12/months | 16.2¢/kWh |
| Frontier Budget Saver 24 | 24/months | 16.4¢/kWh |
| Frontier Saver Value Plus 12 | 12/months | 16.7¢/kWh |
| Frontier Saver Value 12 | 12/months | 20.3¢/kWh |
| Frontier Saver Deluxe 12 | 12/months | 20.6¢/kWh |
| Frontier Saver Premier 12 | 12/months | 21.8¢/kWh |
| Frontier Saver Premier 24 | 24/months | 22.0¢/kWh |
Frontier Utilities Rating and Review Summary
There are 9 total reviews for Frontier Utilities, with an average rating of 1.1/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Frontier Utilities | 1.1/5 | 9 |
| Star Rating | Ratings and Link |
|---|---|
| 0 5 star reviews | |
| 0 4 star reviews | |
| 0 3 star reviews | |
| 0 2 star reviews | |
| 9 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
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| Customer Service |
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| Account Management |
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| Likely to Recommend |
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Recent 5 Star Reviews
Recent 4 Star Reviews
Recent 3 Star Reviews
Recent 2 Star Reviews
Recent 1 Star Reviews
Run! Don't walk from this unethical company!!!
This is the most unethical and scam ridden company in the dereg power industry. They have a record number of complaint to the Texas Power Commission, I had to audit every bill as they had over charged me per the meter readings, and now they are harassing me for a balance that is their mistake which they even admitted! Run away, don't walk, run from this screwed up organization!
This is the worst ever seen Utilities.
The associate speak very rude while in the call. He is not even answering properly. My experience is very bad with this service and is not at all good.
I am customer
The service is bad, can't contact customer service. can't change from paperless to paper. I am not recommend to anyone
I would avoid...
I might be getting electricity for a few pennies less... but it simply is not worth the hassles of dealing with Frontier Utilities customer service.
So unless you have unlimited time, I'd find another provider
Horrible, doesn't say enough about heir scustomer service
Don't waste your time. First it's impossible to switch to them without calling, then going through 20 minutes of sales pitches for everything under the sun. Then they scam you with requiring a $275 deposit after supposedly running a credit check.My wife and I have 800+ credit scores and perfect payment history. After an hour on the phone, then 45 minutes texting with someone from India on their chat links, they insisted it would take up to 3 days for someone to reach out to do a manual credit check....what did they use my social for the first time I called to transfer? Total joke of a company, definitely will not be going with them...ever!
Frontier Electric creates fake kw customers used
This Frontier Electric company is a fraudulent company that manufactures fake kw of electricity the customer has used. Before I moved to a different electric company, I always checked a whole year of how much kw I used monthly so that I can purchase a plan that works for me. I live in a small place, 944sq ft condo, I put the heat at 67 and cool at 78. I am very conscious of how much energy I used. I cook once a week as I don't mind eating the same thing for a week. I do not own a tv or computer, just a phone. My 2nd bill came for 587.21, they are thieves! They are claiming that I used over 2000 kw. Made up numbers! I have proof from a whole previous year how I do not used over 1000 kw a month. My electric meter was checked on 2023 and is working fine. This company is falsifying the electricity watts usage to rob the customers. Don't used them! Checked the BBB reviews with similar cases!
SCAMMERS!
AVOID AT ALL COSTS!!! Their rates are ridiculous in comparison to other competitors. Charged me over $150 for less than one month's time in a unit NOBODY LIVED IN AND EVERYTHING WAS UNPLUGGED! I tried being reasonable and getting on a call with them several times to negotiate meeting in the middle and they refused. I asked to hear the "recorded" sales call where the outrageous rates were supposedly confirmed prior to me buying and they wouldn't allow me to- I wonder why that would be? This company is full of scammers GO ANYWHERE ELSE!
Scam
They charge you for duplicate days. Every billing cycle .. terrible pricing. They offer you a billing credit - do not accept that plan. My plan ended and for 10 days of electricity is $270 - submitting the previous bills to upper management to get resolved.
False advertisement
This is a horrible electric company. They have false advertisements on their plans. They will overcharge you each month for electricity even if you have a fixed rate. They will not disclose TDU charges to you, they will just double-bill you on the TDU charges. They will not help resolve your issues with billing whatsoever. Customer service is the worst and they just say the same thing over and over again. Will be getting off their electricity ASAP and will tell everyone else how horrible this company is! Do not fall for their cheap electricity plans because they are falsely advertised!
All Reviews By Date
Run! Don't walk from this unethical company!!!
This is the most unethical and scam ridden company in the dereg power industry. They have a record number of complaint to the Texas Power Commission, I had to audit every bill as they had over charged me per the meter readings, and now they are harassing me for a balance that is their mistake which they even admitted! Run away, don't walk, run from this screwed up organization!
This is the worst ever seen Utilities.
The associate speak very rude while in the call. He is not even answering properly. My experience is very bad with this service and is not at all good.
I am customer
The service is bad, can't contact customer service. can't change from paperless to paper. I am not recommend to anyone
I would avoid...
I might be getting electricity for a few pennies less... but it simply is not worth the hassles of dealing with Frontier Utilities customer service.
So unless you have unlimited time, I'd find another provider
Horrible, doesn't say enough about heir scustomer service
Don't waste your time. First it's impossible to switch to them without calling, then going through 20 minutes of sales pitches for everything under the sun. Then they scam you with requiring a $275 deposit after supposedly running a credit check.My wife and I have 800+ credit scores and perfect payment history. After an hour on the phone, then 45 minutes texting with someone from India on their chat links, they insisted it would take up to 3 days for someone to reach out to do a manual credit check....what did they use my social for the first time I called to transfer? Total joke of a company, definitely will not be going with them...ever!
Frontier Electric creates fake kw customers used
This Frontier Electric company is a fraudulent company that manufactures fake kw of electricity the customer has used. Before I moved to a different electric company, I always checked a whole year of how much kw I used monthly so that I can purchase a plan that works for me. I live in a small place, 944sq ft condo, I put the heat at 67 and cool at 78. I am very conscious of how much energy I used. I cook once a week as I don't mind eating the same thing for a week. I do not own a tv or computer, just a phone. My 2nd bill came for 587.21, they are thieves! They are claiming that I used over 2000 kw. Made up numbers! I have proof from a whole previous year how I do not used over 1000 kw a month. My electric meter was checked on 2023 and is working fine. This company is falsifying the electricity watts usage to rob the customers. Don't used them! Checked the BBB reviews with similar cases!
SCAMMERS!
AVOID AT ALL COSTS!!! Their rates are ridiculous in comparison to other competitors. Charged me over $150 for less than one month's time in a unit NOBODY LIVED IN AND EVERYTHING WAS UNPLUGGED! I tried being reasonable and getting on a call with them several times to negotiate meeting in the middle and they refused. I asked to hear the "recorded" sales call where the outrageous rates were supposedly confirmed prior to me buying and they wouldn't allow me to- I wonder why that would be? This company is full of scammers GO ANYWHERE ELSE!
Scam
They charge you for duplicate days. Every billing cycle .. terrible pricing. They offer you a billing credit - do not accept that plan. My plan ended and for 10 days of electricity is $270 - submitting the previous bills to upper management to get resolved.
False advertisement
This is a horrible electric company. They have false advertisements on their plans. They will overcharge you each month for electricity even if you have a fixed rate. They will not disclose TDU charges to you, they will just double-bill you on the TDU charges. They will not help resolve your issues with billing whatsoever. Customer service is the worst and they just say the same thing over and over again. Will be getting off their electricity ASAP and will tell everyone else how horrible this company is! Do not fall for their cheap electricity plans because they are falsely advertised!
