Frontier Utilities Company Reviews

No problems

Been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!

Frontier Utility, SIMPLY, THE BEST!!.

If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

Review

Good. Hope it stays that way.

Excellent Power Choice

From start until now, simple and no rate surprises!

Sad to let you go!!!

I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...

Great Rates

I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team.

Great plan

Excellent customer service by franky.

FINALLY - Only Electric Company that does not bold face lie!

Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month).

Excellent

We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did.

Easy set-up and fair price

Best price among all the suppliers in the area, activation on time, friendly customer service

Review of Frontier Utilities

Sign up was smooth, billing is prompt and no issues with service.

Easy

When light got cutoff they turn them back on quickly

Love frontier

I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

Happy Resolution

I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.Alicia

RE: Bad Customer Service is now GREAT!

I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them!

Awesome Utilities

I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company.

Verry happy with the rate and the service

I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.

No problems at all in 6 months

I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.

One of the best electric company

I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks

Great Choice!

I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them.

Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

The company good in a pinch!!!!!

This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

Frustrated

Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.

Pricing and fees

I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.

Bad plans

Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt.

No issues until...

I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.

DUE DATE

Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Overcharge

I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.

Expensive

You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.

Non-existent customer service

It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!

Unbelievable

It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now

Remember your Contract Expiration!

I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people.

Feeling Scammed.

I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table.

Price gouging company

Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

Worst billing company in the industry

I've been paying a utility bill for over 30 years. In all this time I have NEVER received an email, text AND phone call 1 day after it was due threatening disconnection for non payment. They do offer days to get it paid before they disconnect service but to even do that 1 day after it's due?? Very disappointed in this company and will not be renewing my service. In fact, I'll probably be cancelling and going back to my previous provider and pay a higher rate just I won't be HASSLED by these people every day. It will be paid and only 1 week late yet I'm going to be called and hassled every day now until that time. THIS IS RIDICULOUS AND IN NO WAY PROFESSIONAL FOR ELECTRIC SERVICE

DO NOT USE THIS COMPANY

Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER

There's always a catch...

Frontier had the best rates so, of course, I went with them. My first bill was $29. I was over the moon! Next bill...$74. How is that possible when we didn't use any more energy than the month before?? Since they have to go thru Oncor to get the energy, Oncor charges $26 JUST for the ability to use their services. That and having to use the air conditioner more. I wasn't prepared for that (since that charge was NOT explained in the fine print!). The website wouldn't let me update my new address, I had to leave a message with customer service (via email) to ask them to do it for me. It also sends email estimates of what your COULD be and you cannot how much your next bill is until it is really close to when the bill is actually due. I would've rather paid to have Oncor directly had I known it would charge me that much per month (especially since Frontier said on their page, they had "no hidden fees," but that fee was never spoken about. I just really hope there are no more surprises.

$159 base fee is just ridiculous

Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended.

Stay Away From Frontier

They hook you in with a decent rate, and boy, are you in for an unpleasant surprise when you get your bill. I was with them for 4 months, and got outrageous bills for a small apartment, that sits empty for 2 to3 weeks out of the month. They have a penalty for getting out of the contract but it is worth paying to avoid being swindle with a high bill every month.

Too quick to disconnect

Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late.

Worste company

My light got shut off , granted it was my mistake, but when I called after making payment the lady told me she would put me in for a connection it in the meantime she would look to get me a better rate. I have a baby that has severe allergies and is hooked up to a breathing machine overnight. When I told the supervisor, that there had to be some kind of emergency procedure they could follow she insisted that it was center point who would not be available to turn on my power until the next day but since I was going to be connected until morning I might as well get a good rate. Forget that my baby wont be able to breathe. I WILL NOT WAKE UP TO A DEAD BABY BECAUSE OF THE INCOMPETENT UNEMPATHETIC "SUPERVISOR" I will be staying in a hotel tonight looking for a better light company.. even if that means paying a higher rate.

I have plane not right at all

I renewed my contract online this my account # 0541859 for the same plane I have before easy 12 I just have to pay$75 if I dont use over 1000 kw and month after I find out my plan was changed to different plan because The bill Change is not the same what I was paying the last contract I call all they said I did this change I said ok can I go back to my oldest plan they said no I talk to supervisor same thing they just dont care I dont use over 1000 kw Monthly I dont pay over $75 now my usage for this November was 694 kw and the charge was $109 this is scam am going to cancel my service I dont recommend this company safe your time they not even 24/7 service we you never charge me for the past year for center point charges and taxes for this new contract am having this is how you lie to people I got to pics show the different for this year and last year also I have the charges for last August 28/2018 right before my contact finish and ready to renew which I did online but look at the different

Bill too high

I have been with Frontier for about 3 months I live alone and never have on my air conditioner, because I try to keep my bills low because I am on a fixed income. I only have on 1 tv and a fan and 1 lamp until I go to bed. And my bill is over $100 I can't understand that. Then when I called I was told the people that lived there before me usage was around the same as mine. How can you compare it I am 1 person(myself) now compared to them 4 adults and 3 kids.

Horrible service with contract renewal issue

I chose Frontier Utilities when we finally moved into a house with non-regulated electric provider and until today I was overall very happy. I got a bill that was near double my normal bill even though the usage was barely more. I was so confused. After a very long wait on customer service, I was told that my contract ran out and I received paperwork in May. Well first, I travel for work and I just started a new job so I have been gone a ton. Second, I get emails from them Frontier every week and I never received any reminders, calls or anything. At first, the customer service rep acted like he could help and then he came back and said he was still researching a rate for me but he wanted to let me know there was nothing he could do about this bill. I spoke to him for awhile and asked for a supervisor and he put me on hold for a long time. Then he came back and told me a supervisor would call me back. After quite some time, I finally called back again, waited on hold again and was told the supervisors were gone for the day and there was nothing that could be done any way. So I was completely jerked around. I am researching and calling other providers now. So disappointed because up unitl now, I had been so happy.

Giant rate hike

With Frontier many years. Most recent bill increased 6x from prior month. Discovered that the rate increased to $0.25 per kW-hr. Last bill was twice as large as the highest ever seen at this house in 17 years. I could not switch fast enough.

Beware end of contract

3x times previous rate. Change provider and new 2 year plan is down to what we got on frontier contract. If companies can give a fixed rate that long that means the off contract at 3x is just gouging.

Pat due

I want to know why my past due bill has went up 3 times once for everyday I'm late? Tried emailing no reply If it goes up again tomorrow I'm cancelling I did like this company now I'm alittle alert

I'll likely be switching asap!

I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond excited to receive my first bill last month and see my usage because I knew I was being overcharged by my previous company. I paid my bill and received my confirmation and it was deducted from my bank. Imagine my surprise when I got home this evening to no power. Only me, nobody else. I checked my account via automated phone and it says my account is paid, no balance due and thank you for my payment last month. Apparently I'm not the first one this has happened to based on reviews. Lesson learned to read reviews first. Very unsatisfied customer here.

You get what you pay for

Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them know my bill isnt due yet they always tell me they sent another one out before. So apparently I am supposed to pay 3 bills in a month. I always pay on time with everything and never have a problem. They can never seem to have an answer for me. Its not the post office, I have gone to them. I check my mail daily and they are not sending this mystery bill. They are always rude and unapologetic on the phone. Id rather pay more a month and have a company that knows what they are doing and treats their customers with atleast an ounce of respect.

Horrible Renewal Process

I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost triple.
The online option to renew times out on both a desktop and mobile app. I have called customer service and was on hold several times, once exceeding 40 minutes.

Double the cost of TXU

My bill went from $45 to $80 monthly to $150 monthly regardless of how much energy I use. I guess I signed up for some sort of scam...

Not Very Helpful

Id go another route if I were you. If you in a jam and need some help, they arent very helpful at all. I needed a two day extension. Had some issues over the holiday and was flat broke. I called to get a two day extension, they told me to pay half the bill. I scraped up half the money and paid it. I called to make sure I didnt get cut off and they told me it had to be oid the day before so I was too late and they would cut me off anyway... smh. Not a good way to serve your customers at all. I got cut off for $64.

Bad Customer Service

Ive been a customer for over 5 years.. Not really any problems until recently. You cannot understand ANY of the employees anymore. They are all foreign and communication is now horrible, even with SUPERVISORS! I stopped getting my messages and ive repeatedly complained to no conclusion. I can't get anyone to explain this. They have disconnected my service AFTER I've made payments and still wanted me to pay the reconnect...after sitting on the phone for an hour! They USED to be good.

Run, they will take all your money

I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep my lights on but literally wasn't at home . I work 6 days and my off day I sleep. After getting my invoice in an email; I spent over 209 dollars for an apartment. When asked about a cheaper rate with using more than 500kWh( which is apt usage) I was not given the correct information. I'm looking for something better and would never recommend this company to a soul. I will be reporting to the BBB.

Low "gotcha" rate then a huge regular rate

Low teaser rate of 4c/kWh, then a huge rate of 13c/kWh for regular service + $10/mo "customer charge" - if you sign up under a promotion with this company, cancel and switch a month early to make sure you're not suckered in to their extremely high prices.

Great Price, Horrible Service

Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my first bill I was charged an Electronic Auto Pay Opt-out Fee $5.00. The agreement does indicate that Auto Pay is required which is fine but I was not given an opportunity to sign up for Auto-Pay prior to receiving the first months bill. When I called Customer Service to sign up for Auto Pay and request a Refund of the fee the Rep would not refund the fee, was not friendly and didn't seem to care. The rep submitted a request for someone to call back within 24-48 hours to discuss the fee with a manager. Great way to start off new service.

Frontier has HORRIBLE Customer Service

I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company.

DO NOT BE LURED INTO THIS PLAN!

I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

Unprofessional and Bad business

The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

Frontier Utilities is a horrible!

Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed. I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way!

Very Misleading

I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if I only use 500kWh then I would be paying 13.4 cents per kWh and my bill will only be around $60. The plan on their website also states in big font 13.4 cents per kWh. Come to find out you are locked into 18.8600 cents per kWh so I will never see their advertised 13.4 cents. Then come to find out you get a $50 discount on your bill if you use under 1000kWh, BUT if you use below 500kWh you get no discount, makes no sense what so ever! So not only will I never see the 13.4 cents kWh, I will never see a bill of $60 like I was told by the sales person. Everything was completely misleading. I don't understand why companies have to lie and mislead to get customers because they will never keep those customers once the contract that they were baited into signing will be over.

Deception

Bait and switch bills inconsistent billing periods

Service SUCKS

They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.
Run from them like a scalded ass ape.

Deceptive practices

Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company.

Charge me when away for over 2 weeks

Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again.

Rates

Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning

Scammers

I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them.

This company is a scammmmm

It was a mistake signing up with this company, I've been paying electricity bill for God knows how long. Highest i paid on electricity for a month was $180 cos i regulate usage in my house. I signed up with this Frontier utility, my first bill for 2 weeks was $191, i was blown away. The next bill i got was $500 for 1 month, i had to terminate their service ASAP. They later brought a bill of $400 for the my last 3 weeks.. Runnnnnn this shit is crazy. I paid electricity bill of $1,100 for 2 months.. This is what i normmaly pay for a whole year with JUST ENERGY.

Methods to charge late fees

Frontier Power uses three methods to charge late fees: 1. Bills are sent late, 2. The due date for the bills are changed randomly making it hard to pay on time, 3. Payments are processed slowly causing them to appear to be late.

Over the period of 1 year, I was charged late fees 3 times: $32.39, $26.39, and $24.92. This company sends bills late, changes the dates the bills are due making it hard to make payment on time, and then is slow about processing their incoming payments in order to charge late fees. This gives the impression of being dishonest and operating a scam to overcharge customers.

221 Total Reviews and 159 are 1-star Reviews.

Wish I saw this website and read the reviews before doing business with Frontier Utilities. If you visit the physical address Houston, they'll tell you to call instead.Submit a complaint to the president and CEO, James Hellus. No response.

Does not follow contract

They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything.

Highway Robbery/Run From This Company

Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill.

Nightmare Customer service

Sale was fine. But as soon as there was a problem with billing, it became clear they have no intention or ability to take care of it. Constantly passing the problem from one person to another and no communication to me except saying my bill is due. Many broken promises and still no resolution- almost 7 months later and they're still dodging phone calls.

RUN From This Company. RATES ARE SKY HIGH!!!

I WAS paying $76/mo for under 1000kwh usage. (950sf apt) When that plan expired, the best they would do for me was a minimum 225% increase in my bill. Trying to play their game, I elected the 1k-2k kwh/mo plan so I could get a $100 credit ea mo but the bill is still over 225% more from what I was paying per month. Legalized ROBBERY! RUN Fast from this company!

Worst company ever

Worst customer service ,
Unreasonable price

The worst company ever

Worst customer service , unreasonable bills , not responsible

The worst company ever

Worst customer service , unreasonable bills , not responsible

Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.

Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.

Bad choice

Left Constellation Energy and regretted it immediately. Set up autopay several times and they didn't charge my account. Which cause a disconnection. Also, bill was $349 vs average of 100. Consumer beware.

Paying for my neighbor and my house

I signed up for Frontier a month ago. I looked on my account and they have 2 addresses for the account. When I called and asked them, they said they would cancel the other house, but I might get a bill. Who in their right mind is willing to pay for the house next doors power. I'm very leery of Frontier Utilities

Worst customer service EVER

I was forced to transfer service when my previous provider sold to Frontier. Transition was horrible, customer service is horrible, billing is horrible, I have multiple accounts and the can not be combined into one, I've had to set up new email accounts just so I can do things on-line. Customer service agents are friendly but they have no idea what they are doing, and promise all kinds of things but can't deliver. I'm absolutely at my wit's end. I'm leaving, will have to pay all kinds of fees to close accounts.

Received a bill and never had their service, account sent to collections.

I was going to try this company at first, when I read the reviews I switched to a more trusted company. Account was cancelled my move it date was 7/13/21 received a bill for 7/9/21-7/12/21. Never able to get a hold of their customer service and account was sent to collections for $11.74.

Ridiculous

My first bill was due on the 31st, I payed in full the next morning on the 1st. A few hours later I was sent a disconnection notice and charged a 20 dollar disconnection notice fee. What a horrible way to treat customers. I cant understand this money grab. Avoid them

Misleading EFL rate advert

These people advertise a rate of 6.9 KWH for 1000 changing at 2000 to 14.2. What their EFL graph doesn't show you is the fine print where if you use over 1500 it goes to 14.2 for the entire usage. No discount for the 1000 rate at all.Filed complaints with PUC and the state AG for misleading practices.

Scam stay away

Sent payment in thier envelope two days later on August 6th check was cashed. on August 17th got past due notice. Called athe 18th said send cancel check to cares@frontierutilities.com. Sent copies of cancelled check. Four phone calls each longer than 30 minutes and on 8/23 got disconnection notice for the 30th. Here it is 8/24 online shows account still not paid and on wait now fo over 55 minutes. What do you think?

Terrible

This company has been guilty of extremely unethical conduct and predatory billing. During the last week of August something went wrong with the auto pay on their side (other bills on the same account came through during this period). We also have statements that say do no pay this bill and it will be drafted. They sent termination via mail and no other contact (even though it is in the terms of agreement to keep phone and email up to date) while we were out of town and cut the power roughly 5-7 days later. Having the power off for a week cost us roughly $500 in lost food and $250 property damage after having to throw out the deep freezer. This is in addition to the multiple fees heaped on the account due to missing the 1 payment. After we called it took 2 days in the Houston summer to get the power on due to multiple wrong entries on account of Frontier staff. On top of this they are billing the old account an additional $180 for early termination. There is an open market in Texas and I strongly encourage you to take your business elsewhere.

Fraud company.. do not subscribe

Frontier utilities is a cheat and is duping people. In the contract you mention that you will get a credit if your usage stays between 1000 and 1500 kWh. Please tell me how can someone make sure they can be in between 500 kWh of usage. No other utility company does that and they provide the usage credit if the kWh exceeds a certain threshold and hold within a box. This is duping customers into believing that will get a credit when in reality they will not because no one can monitor electricity usage in this fashion. I will find another utility company and transfer.

Rip off

I have a 2 bedroom apartment and my light bill is $400! Ill suck it up and pay the cancellation fee.. this is ridiculous. I have friends in this area with 5 bedroom homes who dont have $400 light bills. This is a rip OFF

Extremely HIGH bill

I switched to frontier due to this was available in my area. It seemed to be a good choice. NO WAY first bill was 298 dollars. I am hardly home, lights hardly ever on, no kiddos righty now for the summer and yet here we again with a 278 bill. I did not go over the kilo watt usage yet still have a 85 extra dollars in some sort of fee. I dread my bill when my kids come home. I almost want to just get out of the contract. I have NEVER had to pay any type of extra fee with my previous utility companies. I called to ask questions and yet they were not helpful at all. I am a single mom and it is beyond ridiculous that I am having to struggle because of this bill. AC never set low because I am always cold so I am in awe

Receive a disconnect notice before I received my first bill

Signed up, received a disconnect notice before I received my first month's bill. Called customer support, spoke to someone who did not understand English, and cut me off. Go elsewhere.

SCAM ARTISTS

The customer support is non-existent, the pricing/billing is dodgy at best, and the overall experience was frustratingly tiresome. I would rather live without electricity at all than to go back to this "company". my bill more than quadrupled over a summer and nobody from Frontier cared to inform me that my rate had been changed while I was away on business. That, along with a laundry list of issues with their pay portal and lousy service solidified that they should not be allowed to fleece hard working people through shoddy business practices. Horrendous!!!

1 day late late fee plus disconnect notice fee

So bill due on 25th. I realized on 26th went to pay expecting $10 late fee (5%) per bill. But it showed a $30 higher bill. Wth so I paid and asked why no response. A week later I got a disconnect notice for an additional $20 fee now it makes sense. The second it went late they tacked on late fee and disconnect fee. Highly unethical. Also they offer credit for certain usage but will routine read meter days before or days after a month so you dont get that credit and fall out of usage range. Highly dishonest.

Fraudulent sale

I called to get my service transferred from my old address to a new address.Instead the representative Phace talked me and signed me up on a complete different plan and all I needed was my service transferred. He knew that I had a deadline and needed to be transfer it immediately he let me to believe that my service cannot be transferred unless it was canceled from my old address and sign up on a new plan so therefore I was charged extra money for counseling my old plain And then an additional $225.00 For a security deposit. I kept asking each time, Now what is this money for he knew that I did not understand and knew that he was not giving me the best service that will save me money. He was only concerned about the sale of the new plan.
and now when I called to talk to the managers they give me the runaround and tell me that my money is going towards my past account when I never shouldve been signed up on the new account in the beginning. All I wanted was my service transferred from one address to the othe. One of the supervisors name is Sebastian let me to believe that it is my fault because my wording was not correct! I will never never recommend anyone titties company and I will also tell everyone about my experience!

They keep saying that they are going to investigate my account and give me a call back to resolve the issue and its already been sense May that Ive been trying to get this issue resolved!

Sketchy Billing Practices

Began electricity service in February 2020. Signed up for Average Billing with a rate of $64.02 per month. I would pay this amount every month (even though my bill would show that I owed $200-$300), and sure as sunshine, 3 weeks later I would received a cut-off notice saying I needed to pay the total listed on the bill. I would call and point out that I am enrolled in Average Billing, at which point the Customer Service Rep would apologize and promise me that I can continue to pay my Average Billing amount each month and that I wouldn't be sent any further cut-off notices. Sure enough, I'd pay my Average Billing Amount the next month, and 3 weeks later would get a cut-off notice. I had to call them EVERY MONTH to keep my service from being cut off. I reluctantly renewed my service for another 12-month term and the same thing keeps happening. Their latest excuse is that their billing system doesn't recognize when a customer is on Average Billing and automatically sends out a cut-off notice if the bill isn't paid in full.

BAD CUTOMER SERVICE

I have been with Frontier for about 3 years & NEVER MISSED A PAYMENT! My husband went into the hospital for his heart & stent put in 4/8 & got out 4/15. My bill was due on 4/16 & got a call from a very rude person saying is was due. I told her I just forgot & if she could take off late charges for the first time & she said SORRY, IT WAS ALREADY CHARGE, WHAT. I emailed Frontier on 4/19 & explained & told them if they did not remove this late charge I would not be coming back & would post the email I sent with no response. So here we are. This is NOT a good company to do business with, they are very cold & do not care about their customers, as you can see.

Absolutely not consumer friendly

Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies

Worst REP.. stay away

Worst customer service cant even get a response back! Already reported them

DO NOT BE LURED INTO THIS PLAN!

I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

Unprofessional and Bad business

The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

Frontier Utilities is a horrible!

Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed. I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way!

Very Misleading

I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if I only use 500kWh then I would be paying 13.4 cents per kWh and my bill will only be around $60. The plan on their website also states in big font 13.4 cents per kWh. Come to find out you are locked into 18.8600 cents per kWh so I will never see their advertised 13.4 cents. Then come to find out you get a $50 discount on your bill if you use under 1000kWh, BUT if you use below 500kWh you get no discount, makes no sense what so ever! So not only will I never see the 13.4 cents kWh, I will never see a bill of $60 like I was told by the sales person. Everything was completely misleading. I don't understand why companies have to lie and mislead to get customers because they will never keep those customers once the contract that they were baited into signing will be over.

Deception