Frontier Utilities Company Review

No problems

Been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!

Frontier Utility, SIMPLY, THE BEST!!.

If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

Review of Frontier Utilities

Sign up was smooth, billing is prompt and no issues with service.

Easy

When light got cutoff they turn them back on quickly

Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

The company good in a pinch!!!!!

This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

Frustrated

Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.

Pricing and fees

I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.

DO NOT BE LURED INTO THIS PLAN!

I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

Unprofessional and Bad business

The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

DO NOT BE LURED INTO THIS PLAN!

I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

Unprofessional and Bad business

The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

Frontier Utilities is a horrible!

Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed. I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way!

Very Misleading

I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if I only use 500kWh then I would be paying 13.4 cents per kWh and my bill will only be around $60. The plan on their website also states in big font 13.4 cents per kWh. Come to find out you are locked into 18.8600 cents per kWh so I will never see their advertised 13.4 cents. Then come to find out you get a $50 discount on your bill if you use under 1000kWh, BUT if you use below 500kWh you get no discount, makes no sense what so ever! So not only will I never see the 13.4 cents kWh, I will never see a bill of $60 like I was told by the sales person. Everything was completely misleading. I don't understand why companies have to lie and mislead to get customers because they will never keep those customers once the contract that they were baited into signing will be over.

Deception

Bait and switch bills inconsistent billing periods

Service SUCKS

They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.
Run from them like a scalded ass ape.

Deceptive practices

Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company.

Charge me when away for over 2 weeks

Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again.

Frustrated

Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.

Rates

Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning

Scammers

I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them.

This company is a scammmmm

It was a mistake signing up with this company, I've been paying electricity bill for God knows how long. Highest i paid on electricity for a month was $180 cos i regulate usage in my house. I signed up with this Frontier utility, my first bill for 2 weeks was $191, i was blown away. The next bill i got was $500 for 1 month, i had to terminate their service ASAP. They later brought a bill of $400 for the my last 3 weeks.. Runnnnnn this shit is crazy. I paid electricity bill of $1,100 for 2 months.. This is what i normmaly pay for a whole year with JUST ENERGY.

Methods to charge late fees

Frontier Power uses three methods to charge late fees: 1. Bills are sent late, 2. The due date for the bills are changed randomly making it hard to pay on time, 3. Payments are processed slowly causing them to appear to be late.

Over the period of 1 year, I was charged late fees 3 times: $32.39, $26.39, and $24.92. This company sends bills late, changes the dates the bills are due making it hard to make payment on time, and then is slow about processing their incoming payments in order to charge late fees. This gives the impression of being dishonest and operating a scam to overcharge customers.

221 Total Reviews and 159 are 1-star Reviews.

Wish I saw this website and read the reviews before doing business with Frontier Utilities. If you visit the physical address Houston, they'll tell you to call instead.Submit a complaint to the president and CEO, James Hellus. No response.

Does not follow contract

They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything.

Pricing and fees

I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.

Highway Robbery/Run From This Company

Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill.

Bad plans

Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt.

Nightmare Customer service

Sale was fine. But as soon as there was a problem with billing, it became clear they have no intention or ability to take care of it. Constantly passing the problem from one person to another and no communication to me except saying my bill is due. Many broken promises and still no resolution- almost 7 months later and they're still dodging phone calls.

Review of Frontier Utilities

Sign up was smooth, billing is prompt and no issues with service.

RUN From This Company. RATES ARE SKY HIGH!!!

I WAS paying $76/mo for under 1000kwh usage. (950sf apt) When that plan expired, the best they would do for me was a minimum 225% increase in my bill. Trying to play their game, I elected the 1k-2k kwh/mo plan so I could get a $100 credit ea mo but the bill is still over 225% more from what I was paying per month. Legalized ROBBERY! RUN Fast from this company!

Worst company ever

Worst customer service ,
Unreasonable price

The worst company ever

Worst customer service , unreasonable bills , not responsible

The worst company ever

Worst customer service , unreasonable bills , not responsible

Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.

Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.

Bad choice

Left Constellation Energy and regretted it immediately. Set up autopay several times and they didn't charge my account. Which cause a disconnection. Also, bill was $349 vs average of 100. Consumer beware.

Paying for my neighbor and my house

I signed up for Frontier a month ago. I looked on my account and they have 2 addresses for the account. When I called and asked them, they said they would cancel the other house, but I might get a bill. Who in their right mind is willing to pay for the house next doors power. I'm very leery of Frontier Utilities

Worst customer service EVER

I was forced to transfer service when my previous provider sold to Frontier. Transition was horrible, customer service is horrible, billing is horrible, I have multiple accounts and the can not be combined into one, I've had to set up new email accounts just so I can do things on-line. Customer service agents are friendly but they have no idea what they are doing, and promise all kinds of things but can't deliver. I'm absolutely at my wit's end. I'm leaving, will have to pay all kinds of fees to close accounts.

Received a bill and never had their service, account sent to collections.

I was going to try this company at first, when I read the reviews I switched to a more trusted company. Account was cancelled my move it date was 7/13/21 received a bill for 7/9/21-7/12/21. Never able to get a hold of their customer service and account was sent to collections for $11.74.

Ridiculous

My first bill was due on the 31st, I payed in full the next morning on the 1st. A few hours later I was sent a disconnection notice and charged a 20 dollar disconnection notice fee. What a horrible way to treat customers. I cant understand this money grab. Avoid them

Misleading EFL rate advert

These people advertise a rate of 6.9 KWH for 1000 changing at 2000 to 14.2. What their EFL graph doesn't show you is the fine print where if you use over 1500 it goes to 14.2 for the entire usage. No discount for the 1000 rate at all.Filed complaints with PUC and the state AG for misleading practices.

Scam stay away

Sent payment in thier envelope two days later on August 6th check was cashed. on August 17th got past due notice. Called athe 18th said send cancel check to cares@frontierutilities.com. Sent copies of cancelled check. Four phone calls each longer than 30 minutes and on 8/23 got disconnection notice for the 30th. Here it is 8/24 online shows account still not paid and on wait now fo over 55 minutes. What do you think?

Terrible

This company has been guilty of extremely unethical conduct and predatory billing. During the last week of August something went wrong with the auto pay on their side (other bills on the same account came through during this period). We also have statements that say do no pay this bill and it will be drafted. They sent termination via mail and no other contact (even though it is in the terms of agreement to keep phone and email up to date) while we were out of town and cut the power roughly 5-7 days later. Having the power off for a week cost us roughly $500 in lost food and $250 property damage after having to throw out the deep freezer. This is in addition to the multiple fees heaped on the account due to missing the 1 payment. After we called it took 2 days in the Houston summer to get the power on due to multiple wrong entries on account of Frontier staff. On top of this they are billing the old account an additional $180 for early termination. There is an open market in Texas and I strongly encourage you to take your business elsewhere.

Fraud company.. do not subscribe

Frontier utilities is a cheat and is duping people. In the contract you mention that you will get a credit if your usage stays between 1000 and 1500 kWh. Please tell me how can someone make sure they can be in between 500 kWh of usage. No other utility company does that and they provide the usage credit if the kWh exceeds a certain threshold and hold within a box. This is duping customers into believing that will get a credit when in reality they will not because no one can monitor electricity usage in this fashion. I will find another utility company and transfer.

Rip off

I have a 2 bedroom apartment and my light bill is $400! Ill suck it up and pay the cancellation fee.. this is ridiculous. I have friends in this area with 5 bedroom homes who dont have $400 light bills. This is a rip OFF

Extremely HIGH bill

I switched to frontier due to this was available in my area. It seemed to be a good choice. NO WAY first bill was 298 dollars. I am hardly home, lights hardly ever on, no kiddos righty now for the summer and yet here we again with a 278 bill. I did not go over the kilo watt usage yet still have a 85 extra dollars in some sort of fee. I dread my bill when my kids come home. I almost want to just get out of the contract. I have NEVER had to pay any type of extra fee with my previous utility companies. I called to ask questions and yet they were not helpful at all. I am a single mom and it is beyond ridiculous that I am having to struggle because of this bill. AC never set low because I am always cold so I am in awe

Receive a disconnect notice before I received my first bill

Signed up, received a disconnect notice before I received my first month's bill. Called customer support, spoke to someone who did not understand English, and cut me off. Go elsewhere.

No issues until...

I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.

SCAM ARTISTS

The customer support is non-existent, the pricing/billing is dodgy at best, and the overall experience was frustratingly tiresome. I would rather live without electricity at all than to go back to this "company". my bill more than quadrupled over a summer and nobody from Frontier cared to inform me that my rate had been changed while I was away on business. That, along with a laundry list of issues with their pay portal and lousy service solidified that they should not be allowed to fleece hard working people through shoddy business practices. Horrendous!!!

1 day late late fee plus disconnect notice fee

So bill due on 25th. I realized on 26th went to pay expecting $10 late fee (5%) per bill. But it showed a $30 higher bill. Wth so I paid and asked why no response. A week later I got a disconnect notice for an additional $20 fee now it makes sense. The second it went late they tacked on late fee and disconnect fee. Highly unethical. Also they offer credit for certain usage but will routine read meter days before or days after a month so you dont get that credit and fall out of usage range. Highly dishonest.

No problems

Been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!

Fraudulent sale

I called to get my service transferred from my old address to a new address.Instead the representative Phace talked me and signed me up on a complete different plan and all I needed was my service transferred. He knew that I had a deadline and needed to be transfer it immediately he let me to believe that my service cannot be transferred unless it was canceled from my old address and sign up on a new plan so therefore I was charged extra money for counseling my old plain And then an additional $225.00 For a security deposit. I kept asking each time, Now what is this money for he knew that I did not understand and knew that he was not giving me the best service that will save me money. He was only concerned about the sale of the new plan.
and now when I called to talk to the managers they give me the runaround and tell me that my money is going towards my past account when I never shouldve been signed up on the new account in the beginning. All I wanted was my service transferred from one address to the othe. One of the supervisors name is Sebastian let me to believe that it is my fault because my wording was not correct! I will never never recommend anyone titties company and I will also tell everyone about my experience!

They keep saying that they are going to investigate my account and give me a call back to resolve the issue and its already been sense May that Ive been trying to get this issue resolved!

Frontier Utility, SIMPLY, THE BEST!!.

If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

Sketchy Billing Practices

Began electricity service in February 2020. Signed up for Average Billing with a rate of $64.02 per month. I would pay this amount every month (even though my bill would show that I owed $200-$300), and sure as sunshine, 3 weeks later I would received a cut-off notice saying I needed to pay the total listed on the bill. I would call and point out that I am enrolled in Average Billing, at which point the Customer Service Rep would apologize and promise me that I can continue to pay my Average Billing amount each month and that I wouldn't be sent any further cut-off notices. Sure enough, I'd pay my Average Billing Amount the next month, and 3 weeks later would get a cut-off notice. I had to call them EVERY MONTH to keep my service from being cut off. I reluctantly renewed my service for another 12-month term and the same thing keeps happening. Their latest excuse is that their billing system doesn't recognize when a customer is on Average Billing and automatically sends out a cut-off notice if the bill isn't paid in full.

BAD CUTOMER SERVICE

I have been with Frontier for about 3 years & NEVER MISSED A PAYMENT! My husband went into the hospital for his heart & stent put in 4/8 & got out 4/15. My bill was due on 4/16 & got a call from a very rude person saying is was due. I told her I just forgot & if she could take off late charges for the first time & she said SORRY, IT WAS ALREADY CHARGE, WHAT. I emailed Frontier on 4/19 & explained & told them if they did not remove this late charge I would not be coming back & would post the email I sent with no response. So here we are. This is NOT a good company to do business with, they are very cold & do not care about their customers, as you can see.

Absolutely not consumer friendly

Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies

Worst REP.. stay away

Worst customer service cant even get a response back! Already reported them

Electricity bill too high.

I work 7:30-5. I dont leave the AC or heater on while at work. Im single with no kids. I live alone and rarely watch tv. My bill last month was $280 plus before the winter storm. This month will be even higher. Something doesnt seem right.

Mad

Horrible. Horrible. Horrible. Switched to frontier. They failed to do so. My babies and I were without lights

No end-of-contract notification.... then $$$$$ increased!!

Was relying on their notification of when the contract term ended, so when it never arrived, the new rates, which were twice as high, kicked in and costed me about $200/mth more. Didn't realize it due to an assumption that the higher bill was due to adding a pool and having house guests for a few months. I checked the full email history and had every weekly and monthly update and invoice since the beginning, but, somehow, the notification of the end of contract "must have been lost or rejected by my internet or email". Because they could reproduce the notification letter in their records, they claimed that was evidence that it must have been sent to me, despite me somehow having EVERY other email they had sent except that one. I lost about $1000 over 5 months, and all they could offer was $150, only I renewed with them. NO THANKS!!

AVOID! They're clearly shady, and there's not much that can stop them from this type fraud :-/

Unstable and wild billing.

I have had Frontier going on my second year. The first year was fine I stayed within the 30 day usage limit 1500 kw and was billed appropriately.

Beginning the second year Frontier began to expand my billing to 35 plus days creating an overage in my usage and throwing me into a much higher rate so not cool.

In addition to the fluctuations in the number of days in the billing period , they change the due date of the bill every month by several days, very hard to know when to pay to avoid late penalty. Frontier also takes more than the authorized amount from you account if you use the online payment but only posts the authorized amount to your electric bill. You have to call and ask why you were charged $20.00 or $30.00 than the amount due and you were only give credit for the amount due.

I will not be resigning with this company.

I thought I finally had my problem fixed, ( but)

I signed up for frontier on the 1st ( thinking) I would have a due date of the 1st of the month or later. I called and couldnt get any help. I explained I am retired and I get paid on the 1st and pay all my bills on the 1st. Frontier first said I had to show ( proof) I was on Medicare and get paid once a month. The problem is I DONT get paid from Medicare I get paid from my employer I retired from because Im not old enough to draw Medicare yet. THEIR CUSTOMER SERVICE ALWAYS SAYS IT TAKES 24-48 HOURS TO CALL YOU BACK ABOUT A PROBLEM. EVERYTIME they call me back it says ( scam call) and they dont leave a message. Someone ( finally) called me in Nov 2020 and said they would change the due date to the 1-3rd every month and take off the late charges . Now its one month later ( December) I made my payment on the 1st like I said I would but I STILL got a notice in the mail of turning off my electric and to pay December late charge! The person I talked to in November said it would take 2 cycle dates to start paying on the 1st and she said she would take care of the late charges until my payment would start on the 1st. Well, it DIDNT happen, I had to call frontier AGAIN and they didnt even have it noted in my account they had even helped me! Now, Ive had to ask a ( supervisor) to call me AGAIN about my problem. Ive NEVER had so many problems with changing a due date to be able to pay on the 1st in my life. ALL IM ASKING IS TO LET ME OAY MY BILL ON THE 1ST WHEN I GET PAID ON THE 1ST. IVE NEVER BEEN LATE ON MY ELECTRIC BILL EVER UNTIL DEALING WITH FRONTIER. WHY ARE THEY MAKING IT SO HARD? PLEASE MAKE SURE IF YOU SIGN UP WITH THEM YOU ASK THEM WHEN WILL YOU BILL BE DUE TO BE PAID. ( I STILL NEED HELP FROM THEM SO THEY DONT CUT MY ELECTRIC OFF TODAY( DEC 10TH) 2020. I PAID ALL OF MY BILL EXCEPT THE LATE CHARGE LIKE SHE TOLD ME TO DO. THANK YOU...

Overcharging

I was looking at my electric bill and it's stating that my due date is Dec. 4, 2020. However, the frontier utilities had changed my due date to Nov. 30, 2020. This is outrageous and it's taking advantage of the customer. I will report to better business bureau for scamming the customer without their consent.

PAYMENT DUE DATES CHANGE EACH MONTH / CUSTOMER SERVICE A JOKE

Frontier is the first billing institution I know that refuses to give clients a fixed due date. Payment dates change from month to month. I can't help but feel that this is done intentionally to confuse clients so they can charge the $25 disconnection fee. Goodness, the disconnection letter goes out on the due date. And don't even bother calling customer service, you are on hold for 30 to 45 minutes, and when you finally get an agent, they put you on hold to review your account and you get disconnected. Can't wait for the year to be over so I can switch service.I am telling everybody I know to stay away from Frontier Utilities

High Cost

They added about $75/month on top of the usage

DUE DATE

Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Outrageous price gouging

I change electric companies 1 to 2 times per year and have done so for many years. Frontier is the ONLY company that ever gouged me for going over the contract time and staying with them. They charged me nearly $1 per KWH. Most companies will charge you the going electricity rate which can vary depending on market price...but not Frontier. I had a $500 bill for barely 500KWH. My contract had ended the month previous, because we were moving. Figuring I would just pay the going average KWH rate, I didn't bother switching. By the time I saw the bill I was 4 days into the next month....and my bill is $117 for a bit over 100KWH. Unreal. I promptly got another contract with another company. This amounts to price gouging. If you sign with Frontier, be sure to watch them like a hawk.

Plan Expiration

When I started it was great but I didnt realize my plan had expired. They never notified me and literally tripled my rate. Dont do business with them.

Totally ripped off

First they overcharged me by $150, then wouldn't refund or credit my account. Then they said I cancelled and turned off my power. Got it turned back on, but they are refusing to give me my money. Now I know why they have a 1.8 out of 5 rating.
Wish I had seen this before I signed on with them. DO NOT USE THESE PEOPLE.

Don't do it. Find another provider

Read the fine print of the contract before signing the dotted line or you will get a very expensive surprise billed. Better yet, look elsewhere.

Horrible customer service

My bill tripled and I called to figure out what is going on. The wait time was long, but the representative that I talked to was quite pleasant. It became clear that the representative was not able to go "off-script" and was unable to help me. They said I have a smart meter and that there is a charge to get someone to check it. I asked to speak with a manager to see if they could send someone to check the smart reader. I was told that I was added to the queue and that someone would call me back. That didn't happen. After several hours, I called back to find out that being in the queue means a call back several days later. OK, that is fine, except for the fact that a manager never called me. At this point, I am almost at the end of my contract so I decided that they weren't worth fighting with and that I'd give in and pay the high rate until my contract ends. Like I said before the people that you get on the phone are nice enough but the internal policies are so horrible that niceness isn't going to cut it. Do NOT get these folks. If you EVER have a problem, it will be a nightmare and they will liekley charge you for it.

SCAM COMPANY

I have been a customer for over a year. There is currently an issue with my bill and I cannot get it resolved. I have been calling for over 3 weeks and cannot get in touch with a manager. I keep being told that someone will call me back and they do not. I make the customer service representatives sit on the phone with me until I get a supervisor to call me back. I keep getting the same supervisor who cannot resolve my issue. When I finally became fed up and demanded his name he said it was "Diego" and it was against company policy to give a last name. When I asked for his supervisor he said "Cyla" and it was against policy to give last names. When I asked for a phone number for anyone who could help me he said the only one I could call was the 800 number that connects you to a customer service representative. I have no idea what to do because I am left with canceling my service and owing a bill that I do not owe or having a mark on my credit. All I wanted was to have someone correct my bill and I was going to resign my contract. This is the biggest scam of a company and there are no managers or anyone to speak to if you have an issue. The parent company is GEXA energy and I will be attempting to contact them next because this is outrageous.

Absolute Rip Off

Our contract expired, and my next bill doubled. (my fault for letting it expire) Signed up for a new plan that is supposed to average 7.9 (over 2k) usage, but get this. This is only if you use 2000-2500. Otherwise it's ~13 cents!!! Read the small print! How is this even legal?? You're basically betting to use a specific range (not minimum) otherwise your bill doubles. I paid two months of $450+ /month usage.

Horrible

I would never recommend Frontier Utilities to anyone and the ones l did recommend l told them forget it., They are expensive and the people working there doesnt have a clue. I called to speak to someone 3 different times and got 3 different answers . No one knows what they are doing even management.. Horrible Company Just Horrible.

Fraud!

This company makes fraudulent activities and do not carry any responsibility afterwards. Chronology of events:1) I had a 10-month contract from August 17, 2019 to June 17, 2020. 2) I had a new roommate who moved in April 2020. 3) He called Frontier Utilities to add his name to the service so that he can also make a payment. But instead Frontier Utilities cancelled the service with me, which I NEVER REQUESTED OR APPROVED and opened a new service on his name. 4) Right after that, Frontier Utilities sent me cancellation fees, I called the office to dispute the charge since I did not request cancellation, there was miscommunication between FRONTIER UTILITIES and my new roommate. I was still under the lease on that address and we were still paying Frontier Utilities for electricity, obviously, I did not want any cancellation of the service and asked the representative to return the service back if that possible to do. Frontier Utilities notified me that if they still provide the service to that address, they WILL REMOVE THE CANCELLATION FEES. I sent an email later that day to make sure everything is documented in written and that I NEVER REQUESTED CANCELLATION OF THE SERVICE. 5) Frontier Utilities continued to provide the service to that address until June 18 and then my roommate switched the service to his new address after the lease ended on that address.6) Of course, Frontier Utilities did not check anything even though I called several times and wrote emails. But instead they sent the cancellation fees to collectors.The worst customer care , please avoid at all costs!

Overcharge

I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.

STAY AWAY!!!!

At the end of my current electrical contract with another provider I decided to look for another one and came across Frontier. I went ahead and switched and was told by the REP that I had a 3 day grace period to cancel the order. I called the next day to cancel the order and was told it would be cancelled as my current provider agreed to not change my rate. A few weeks later I receive a bill from Frontier. And then another bill, for a different amount, about 10 days later. I then called them to ask why I was receiving a bill if I cancelled the switch for service. The operator gave me the run around telling that switch actually takes a couple of weeks and I owe them for those weeks. I said no I called to cancel the next day so why did the order even go through. I am not sure if that is a form of slamming but I will ask when I call PUC hotline. She then put me on hold only to come back and let me know a supervisor would be contacting me to discuss. There is nothing to discuss. I made the request according to their rules and they are not honoring those. I will definitely not recommend this provider to anyone and I will be filing a complaint with the appropriate authority.

Bait-and-switch

Signed up in April, first bill $23 then $60 for May and $154 June. I know it's summer, and I expected the bill to be high but not this high! 510 Sq.ft apartment with average usage 300kWh per month. My current plan with Frontier is 18.9 cents per kWh. Anyways I decided to move to extended stay in the July/Aug billing cycle as I thought it was a cheaper options. I shut everything down and I was gone. I am in disbelieve in my hotel room reading the next bill projection from Frontier with projected amount $140!! How?! I feel stupid because early termination fee $200 was a cheaper option. Well, I hate if they got you too.. but if it's a beginning of your contract, I would advice you to cut your losses. End the contract pay the fees, don't be like me.

Expensive

You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.

Non-existent customer service

It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!

Dont use Frontier you will get screwed

Been here 7 years know how the game works. Let just say this company is awful. They say and show ya great rates then you sign up with them only to be ripped off. My 6.4 rate isnt happening its 10. Pay attention to fine print. This is the highest bill I have ever ever had and I have 9 more months with them. Dont use them go someplace else. Horrible misleading utility company. Horrible..... Take your business elsewhere.

I HAVE BEEN MISLED AND OVERCHARGED

If I could give a minus 5 stars I would. I switched to Frontier based on what was supposed to be a good deal. In 10 years these are the highest bills I have ever had. The info provided when choosing a plan is misleading. I have compared usage to the last four years during the same times and usage is the same amount of usage and that is a fact; but the Frontier bills are $100+ higher than with any other provider I have used. I had a new energy efficient A/C installed last year. Switching to Frontier Utilities in Houston TX was a very expensive mistake. Current bill with them = Center Point add-on fee $170 plus $370 Frontier fee = $540 for one month and for the last 4 years the same month with other providers $100 less.

Easy

When light got cutoff they turn them back on quickly

Unbelievable

It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now

Lousy company

I was fairly happy with frontier till the end of my contract came up. i noticed my most recent bill at the time had increased substantially, so i went online to view my previous statements to see what was going on and all i recieved when i tried to pull up my previous monthly statements was: *this statement is inaccessible* i didn't understand why my bill had suddenly almost tripled. i had signed up originally for a 6.5 cent/kwh rate along with the oncor delivery charges which came to around 10 cent/kwh for 12 months. when my 12 months had ended they jumped my cost to 16.9 cent/kwh, very excessive without informing me then the next month to 17.9/ kwh. i removed my account from autopay immediately and they started harrassing me about paying the bill since i changed providers. as it stands my monthly bills were always payable about the 2nd day of the month so the final payment as of today is still not due for another 5 days. they also claim i now owe them a late payment fee on top of their ridiculous rate increases. i have never experienced such low handed practices in my life and i do plan to notify PUC about their devios business operations.

Remember your Contract Expiration!

I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people.

Feeling Scammed.

I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table.

Frontier Utilities slam

Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH

OK First Year -- But renewal plans were limited to higher priced plans.

I didn't want to, but I will change providers after my first year with Frontier to get a decent rate. Apparently loyal customers are only wanted if you want to accept one of their higher priced plans after the first contract expires. I diligently searched on-line and found a plan from Frontier that was a bit higher (but not too much) than some others that I had found, so my first inclination was to stay with Frontier since I hadn't had any bad experiences with them. I still haven't. Unfortunately, since Frontier will not allow me to select the plan that is best for my circumstances, I have now decided it is in my best interest to change providers. I have a medium sized home and most of my usage is below 1000 KWh except in the summer months, so I want a plan with a low fixed KWh rate and without the "so called credit" when usage is above the 1000 KWh mark where nearly all utilities have plans to sucker the unsuspecting with a low rate displayed in the 1000 KWh field in the Electricity Facts Label (EFL). The bottom line is, I will be changing providers mainly because they will not allow me to pick from some of their other plans that are available on the web that are competitive with other companies.

Crooked business

They loose your cancellation notice and pile on fee after fee after fee. If you attempt to call to resolve the issue, they will disconnect your call continuously or lie about calling you back after am investigation. You will never receive a call back. They also like to send out billing notices after the last day to pay without penalty yo ensure they connect late fees. Very crooked business practices and extremely poor customer service.

Frontier utility

Extremely dishonest for 1 year my utility Bill was the same down yo the penny 149.62 even when utilities were turned off for vacation,.

Shop around and Read Reviews

I use this electricity company(pre paid)when I'm working on my rental homes. I thought since that went well I would get a month to month for another small house on my property. My bill was $13-$15 BUT if I paid **1 DAY** late I got a disconnect payment of $20 EVEN if on the billing statement it says 5.0% after due date. Please be careful with this company do your research and shop around. I'm happy that I have Reliant Energy for my own house.

Price gouging company

Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

Intentionally Deceptive Rate Advertising

I recently signed up for the Frontier Utilities Easy Bill 12 plan, which advertises that below 1000 kWh there is a flat rate of $75 and at 1000 it is 7.4 cents/kWh. Be aware that at 1001 kWh the rate goes up to 19.9 cents/kWh. This can be seen on the Facts Label but is intentionally placed so that it is easy to miss, which I did. I called to ask about switching to a different plan to avoid the cancellation fee but the man I talked to, though he was nice enough, was only able to offer 1 other very high rate plan.

Friends & Family 12 Green

The worst experience I have ever had trying to purchase or sign up for anything. I was trying to switch from my current electricity provider to Frontier through centerpoint truecost but to my bewilderment, I received an e-mail that a deposit of $400 was required before they could sign me up. The e-mail went on to say that the decision was based on my credit risk which they indicated to be zero. I thought a risk of zero means no risk at all but they went on to write that their score was derived from Experian credit risk score that goes from a range of 1-999. See below."Thank you for your recent application with Frontier Utilities. We would like to take the opportunity to explain why a security deposit was required to establish service. Your application was processed by a scoring system that assigns numerical values to the various items of information considered by Frontier Utilities in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. The information you provided in your application did not score a sufficient number of points for approval without a security deposit. The decision was based on the following reasons:Your Tele-Riskscore: 0Date: 03/26/2020Scores range from a low of 1 to a high of 999.Score Reason(s): Insufficient credit history."I don't understand how someone with a FICO score of 848 out of 850 from Experian could have insufficient credit history. I signed up with a different company instantly without a deposit.

Not Willing to Work with Their Customers

Used this company on a 12 month contract for about $150/month for about 2000 kWh/month which wasn't too bad. When the contract was ending, there was no letter or email sent to notify me. The 13th month went to their highest rate and my bill was over $325! I called customer service and they offered me $50 off that bill if I would sign another contract with them. I found a better rate with another company the following day. When using their service, I had tried to have their service started at other properties that I manage. Service was promised but not connected. I contacted customer service to find out what the problem was. Someone had decided that a deposit was needed on each account when I was previously told that it wouldn't be necessary. DON"T USE THIS COMPANY!!!

Dont ever be 1 day past due date!

Forgot to pay bill by one day and I got a disconnection notice. Then when I got my next months bill I got charged a late fee plus a $20.00 fee for the disconnection notice. My payment was one day late! Run the other way dont use Frontier!

Review

Good. Hope it stays that way.

My bill is outrageous. 92 added on for oncor. Stupid

Don't understand and no one will talk to me

Price gouging

Frontier Utilities is corrupt feeling with showing low rates but charging extrealy high rates and customer service designed to frustrate customers rather than providing people who can actually help.

Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

SINCERELY DISAPPOINTED

I made the switch under the false pretenses of it being cheaper than Gexa and thinking that we would be switching to a better option for our family we are actually paying more than we did at Gexa and were told by a representative to use less electricity because there was nothing she could do when I called to ask after the second bill asking if there were other options for us.

Worst Electric Comapany