Frontier Utilities Company Review

We've been collecting customer reviews for Frontier Utilities so you can get the inside scoop on what it's like to be a customer.

You can order Frontier Utilities Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for Frontier Utilities

Texas Electricity Ratings can help you find the best Frontier Utilities electricity plan. Below are the lowest priced Frontier Utilities plans, as well as our ratings and reviews.

Houston Electricity Rates from Frontier Utilities

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Plan Term Rate
Frontier Saver Plus 12 12/months 12.3¢/kWh
Frontier Saver Plus 24 24/months 12.3¢/kWh
Smart Budget 24 24/months 17.2¢/kWh
Rates as of May 27, 2024 at 09:43 AM

Dallas Electricity Rates from Frontier Utilities

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Plan Term Rate
Frontier Saver Plus 12 12/months 12.7¢/kWh
Frontier Saver Plus 24 24/months 12.7¢/kWh
Smart Budget 24 24/months 16.8¢/kWh
Rates as of May 27, 2024 at 09:43 AM

Best Frontier Utilities Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review

Smart Budget 24

(4 / 5 Stars)

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Frontier's Smart Budget 24 plan is a solid, fixed rate electricity plan with flat rates across the 3 tiers of usage; 500 kWh, 1,000 kWh, and 2,000 kWh. What that means is that customers won't get any special discount or bill credit if they use more or less electricity. For the most part, the only bill fluctiation will be how much energy the customer uses from month to month. That makes it predictable for customers who want to be able to budget their monthly bills, but the other side is that it's not the cheapest plan of this type in the market.

Smart Budget 36

(4 / 5 Stars)

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Frontier's Smart Budget 36 plan is a solid, fixed rate electricity plan with flat rates across the 3 tiers of usage; 500 kWh, 1,000 kWh, and 2,000 kWh. What that means is that customers won't get any special discount or bill credit if they use more or less electricity. For the most part, the only bill fluctiation will be how much energy the customer uses from month to month. That makes it predictable for customers who want to be able to budget their monthly bills, but the other side is that it's not the cheapest plan of this type in the market.

Frontier Saver Plus 12

(2 / 5 Stars)

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Frontier's Saver Plus 12 is a one year, or 12 month, electricity plan. It's got a great $125 bill credit for customers her use more than 1,000 kWh in a given month, which is a big bill credit. This helps offset the every high energy charge, which makes it a good pick for folks in a small or medium size house with good electricity usage. Folks with really large homes and high energy usage, say over 2500 kWh usage in a month, will find this plan to still be expensive.

Frontier Saver Plus 24

(2 / 5 Stars)

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Frontier's Saver Plus 24 is a two year, or 24 month, electricity plan. It's got a great $125 bill credit for customers her use more than 1,000 kWh in a given month, which is a big bill credit. This helps offset the every high energy charge, which makes it a good pick for folks in a small or medium size house with good electricity usage. Folks with really large homes and high energy usage, say over 2500 kWh usage in a month, will find this plan to still be expensive.

Frontier Saver Value Plus 12

(2 / 5 Stars)

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Frontier's Saver Value Plus 12 is a great plan for small homeowners, or apartment users that use a lot of electricity. The threshold for the $75 bill credit is 750 kWh per month, which means any small homeowners will almost certainly hit the threshold, where other bill credits at 1k often mean cusomers will only get that bill credit about half of the year. This bill credit at 750 means those customers can count on getting that bill credit most months of the year. And that bill credit brings the Energy Charge way down on average, and it creates bill consistency from month to month.

Rates as of May 27, 2024 at 09:43 AM
Looking for more? Compare all available Frontier Utilities Plans

Frontier Utilities Rating and Review Summary

There are 232 total reviews for Frontier Utilities, with an average rating of 1.6/5.

Company Stars Rating Reviews
Frontier Utilities
1.6/5 232
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Recent 5 Star Reviews

No problems
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Been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!

Kurt from Killeen, TX on June 10th, 2021

Hi Kurt , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

Frontier Utilities on June 16th, 2021

Frontier Utility, SIMPLY, THE BEST!!.
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If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

DILIA ORTIZ from Houston, TX on May 27th, 2021

Hi Dilia , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

Frontier Utilities on June 16th, 2021

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Good. Hope it stays that way.

Frances Davis from Athens, TX on February 14th, 2020
Excellent Power Choice
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From start until now, simple and no rate surprises!

Ann Sanders from Tyler, TX on June 4th, 2019
Sad to let you go!!!
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I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...

Joe from Laredo, TX on January 21st, 2019
Great Rates
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I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team.

Juana from North Richland Hills, TX on December 15th, 2017

Juana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities on December 20th, 2017

Great plan
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Excellent customer service by franky.

Sana from Dallas, TX on November 21st, 2017

Sana, thank you for your feedback and we are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities on November 27th, 2017

FINALLY - Only Electric Company that does not bold face lie!
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Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month).

JeffH from Houston, TX on June 24th, 2017

Hi Jeff. Thank you for taking the time to provide your feedback. We definitely appreciate it. It's nice to know that you acknowledged that we provided you with the rate and fees upfront as that is what we strive to do for all of our customers. Hope you enjoy the service and thank you for choosing Frontier Utilities. If you ever have any questions or concerns please give us a call at 1-866-926-8192 or email care@frontierutilities.com. Have a great day!

Frontier Utilities on July 27th, 2017

Excellent
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We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did.

Alana from Watauga on December 5th, 2014
Easy set-up and fair price
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Best price among all the suppliers in the area, activation on time, friendly customer service

Jose Diaz from Katy on December 5th, 2014

Recent 4 Star Reviews

Review of Frontier Utilities
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Sign up was smooth, billing is prompt and no issues with service.

R. Lofton from Magnolia, TX on February 4th, 2022
Easy
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When light got cutoff they turn them back on quickly

James Caywood from Channelview, TX on July 31st, 2020
Love frontier
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I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

One Year Servcie from Mcallen, TX on August 8th, 2018
Happy Resolution
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I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.Alicia

Alicia R. from Tomball, TX on June 7th, 2018

Hello Mrs. Alicia R. Thank you kindly for your five-star rating. We really appreciate you for taking the time to share your good experience. Please contact us at Care@Frontierutilities.com or call us at 1866-926-8192 if you have any questions or concerns in the future. Thank you again for choosing Frontier Utilities as your electricity supplier!
Sincerely
Amin S.

Frontier Utilities on June 14th, 2018

RE: Bad Customer Service is now GREAT!
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I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them!

Lezlie from Dallas, TX on October 22nd, 2017

Ms. Jones, thank you for your feedback and we're are glad you are a customer of Frontier Utilities. If you have any questions or concerns, please call us at 1-866-926-8192 or email care@frontierutilities.com. Thank you again for choosing Frontier Utilities!

Frontier Utilities on October 23rd, 2017

Awesome Utilities
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I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company.

Dee from Arlington, TX on April 2nd, 2017

Hi Dee. Thank you for your feedback. Would you mind providing your account number and a good call back number so I can speak with you regarding your account please? Thank you.

Frontier Utilities on May 26th, 2017

Verry happy with the rate and the service
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I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.

Patrick K from Houston on May 19th, 2016
No problems at all in 6 months
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I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.

Karen from Trophy Club on January 8th, 2015
One of the best electric company
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I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks

Aley Jacob from Desoto on December 1st, 2014
Great Choice!
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I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them.

Diana P from Spring on September 8th, 2014

Recent 3 Star Reviews

Great for first time customers
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The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Wichita Falls, TX on January 20th, 2020
The company good in a pinch!!!!!
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This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

Switch To Txu,the Smart Thing To Do.. from Athens, TX on August 15th, 2018

Hello Ms. Kimberly Britt,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I would like to speak with you regarding your concerns about the power load you received in your home. Frontier Utilities as any other Retail provider only bills you for the electricity you use, we have no control of the energy delivered to your home, the Utility Company has control of the electricity load, feel free to contact me directly at Resolution@FrontierUtilities.com to answer any questions you may have. I look forward to speaking with you.

Sincerely,
Araceli R.

Frontier Utilities on August 17th, 2018

Recent 2 Star Reviews

Frustrated
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Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.

Randy from Cleburne, TX on September 1st, 2022
Pricing and fees
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I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.

Renee Prado from Del Rio, TX on July 15th, 2022
Bad plans
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Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt.

Unhappy Customet from Aledo, TX on March 24th, 2022
No issues until...
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I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.

Disgruntled Customer from Plano, TX on July 21st, 2021
DUE DATE
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Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Karen S from Arlington, TX on November 2nd, 2020

Hi Karen S, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on November 5th, 2020

Overcharge
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I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.

Jillian from Dallas, TX on August 21st, 2020
Expensive
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You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.

Irvingboss from Irving, TX on August 12th, 2020
Non-existent customer service
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It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!

Kidjones from Dallas, TX on August 10th, 2020
Unbelievable
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It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now

Mika from Houston, TX on July 27th, 2020
Remember your Contract Expiration!
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I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people.

Bootgirl from Beasley, TX on July 14th, 2020

Bootgirl, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on July 23rd, 2020

Feeling Scammed.
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I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table.

Ronie from Houston, TX on July 7th, 2020

Ronie, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on July 23rd, 2020

Price gouging company
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Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

Mark M from Denton, TX on April 17th, 2020

Good Afternoon Mark M,
Thank you for the feedback. We strive to provide competitive rates for you when it comes time to renew. If you can please send an email to care@frontierutilities.com and provide me with your account number, I can have an agent go over our rates we have to offer in your area. There maybe something else we can offer you that may be lower then what you are currently paying now. Thanks.

Frontier Utilities on April 20th, 2020

Worst billing company in the industry
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I've been paying a utility bill for over 30 years. In all this time I have NEVER received an email, text AND phone call 1 day after it was due threatening disconnection for non payment. They do offer days to get it paid before they disconnect service but to even do that 1 day after it's due?? Very disappointed in this company and will not be renewing my service. In fact, I'll probably be cancelling and going back to my previous provider and pay a higher rate just I won't be HASSLED by these people every day. It will be paid and only 1 week late yet I'm going to be called and hassled every day now until that time. THIS IS RIDICULOUS AND IN NO WAY PROFESSIONAL FOR ELECTRIC SERVICE

PISSED OFF CUSTOMER from Midlothian, TX on November 2nd, 2019

gary_vineyard@hotmail.com,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. We issued the Disconnect notice a day after the due date of your bill, we send you notifications about your invoice due date previously. Please let us know if we can further assist you. We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.


Thank you.
Sincere

Frontier Utilities on November 8th, 2019

DO NOT USE THIS COMPANY
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Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER

John from Cypress, TX on August 10th, 2019
There's always a catch...
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Frontier had the best rates so, of course, I went with them. My first bill was $29. I was over the moon! Next bill...$74. How is that possible when we didn't use any more energy than the month before?? Since they have to go thru Oncor to get the energy, Oncor charges $26 JUST for the ability to use their services. That and having to use the air conditioner more. I wasn't prepared for that (since that charge was NOT explained in the fine print!). The website wouldn't let me update my new address, I had to leave a message with customer service (via email) to ask them to do it for me. It also sends email estimates of what your COULD be and you cannot how much your next bill is until it is really close to when the bill is actually due. I would've rather paid to have Oncor directly had I known it would charge me that much per month (especially since Frontier said on their page, they had "no hidden fees," but that fee was never spoken about. I just really hope there are no more surprises.

Nani1604 from Dallas, TX on June 19th, 2019

Hello, by Nani1604 from 75287,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your account. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities on July 21st, 2019

$159 base fee is just ridiculous
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Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended.

David Truong from Houston, TX on May 1st, 2019
Stay Away From Frontier
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They hook you in with a decent rate, and boy, are you in for an unpleasant surprise when you get your bill. I was with them for 4 months, and got outrageous bills for a small apartment, that sits empty for 2 to3 weeks out of the month. They have a penalty for getting out of the contract but it is worth paying to avoid being swindle with a high bill every month.

MCM from Dallas, TX on February 8th, 2019
Too quick to disconnect
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Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late.

Carl G from Houston, TX on January 10th, 2019
Worste company
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My light got shut off , granted it was my mistake, but when I called after making payment the lady told me she would put me in for a connection it in the meantime she would look to get me a better rate. I have a baby that has severe allergies and is hooked up to a breathing machine overnight. When I told the supervisor, that there had to be some kind of emergency procedure they could follow she insisted that it was center point who would not be available to turn on my power until the next day but since I was going to be connected until morning I might as well get a good rate. Forget that my baby wont be able to breathe. I WILL NOT WAKE UP TO A DEAD BABY BECAUSE OF THE INCOMPETENT UNEMPATHETIC "SUPERVISOR" I will be staying in a hotel tonight looking for a better light company.. even if that means paying a higher rate.

Moon from Houston, TX on December 6th, 2018
I have plane not right at all
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I renewed my contract online this my account # 0541859 for the same plane I have before easy 12 I just have to pay$75 if I dont use over 1000 kw and month after I find out my plan was changed to different plan because The bill Change is not the same what I was paying the last contract I call all they said I did this change I said ok can I go back to my oldest plan they said no I talk to supervisor same thing they just dont care I dont use over 1000 kw Monthly I dont pay over $75 now my usage for this November was 694 kw and the charge was $109 this is scam am going to cancel my service I dont recommend this company safe your time they not even 24/7 service we you never charge me for the past year for center point charges and taxes for this new contract am having this is how you lie to people I got to pics show the different for this year and last year also I have the charges for last August 28/2018 right before my contact finish and ready to renew which I did online but look at the different

Audi from Houston, TX on November 29th, 2018
Bill too high
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I have been with Frontier for about 3 months I live alone and never have on my air conditioner, because I try to keep my bills low because I am on a fixed income. I only have on 1 tv and a fan and 1 lamp until I go to bed. And my bill is over $100 I can't understand that. Then when I called I was told the people that lived there before me usage was around the same as mine. How can you compare it I am 1 person(myself) now compared to them 4 adults and 3 kids.

Very Upset!! from Houston, TX on November 17th, 2018
Horrible service with contract renewal issue
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I chose Frontier Utilities when we finally moved into a house with non-regulated electric provider and until today I was overall very happy. I got a bill that was near double my normal bill even though the usage was barely more. I was so confused. After a very long wait on customer service, I was told that my contract ran out and I received paperwork in May. Well first, I travel for work and I just started a new job so I have been gone a ton. Second, I get emails from them Frontier every week and I never received any reminders, calls or anything. At first, the customer service rep acted like he could help and then he came back and said he was still researching a rate for me but he wanted to let me know there was nothing he could do about this bill. I spoke to him for awhile and asked for a supervisor and he put me on hold for a long time. Then he came back and told me a supervisor would call me back. After quite some time, I finally called back again, waited on hold again and was told the supervisors were gone for the day and there was nothing that could be done any way. So I was completely jerked around. I am researching and calling other providers now. So disappointed because up unitl now, I had been so happy.

Melissa W from Mckinney, TX on August 17th, 2018
Giant rate hike
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With Frontier many years. Most recent bill increased 6x from prior month. Discovered that the rate increased to $0.25 per kW-hr. Last bill was twice as large as the highest ever seen at this house in 17 years. I could not switch fast enough.

Former Customer from Sachse, TX on July 13th, 2018
Beware end of contract
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3x times previous rate. Change provider and new 2 year plan is down to what we got on frontier contract. If companies can give a fixed rate that long that means the off contract at 3x is just gouging.

2 Year Customer from Fort Worth, TX on July 8th, 2018
Pat due
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I want to know why my past due bill has went up 3 times once for everyday I'm late? Tried emailing no reply If it goes up again tomorrow I'm cancelling I did like this company now I'm alittle alert

What's Going On With This Company from Dallas, TX on May 6th, 2018

Hello Mr. Jeremy. We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1877-926-8193, so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you
Araceli R.

Frontier Utilities on May 7th, 2018

I'll likely be switching asap!
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I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond excited to receive my first bill last month and see my usage because I knew I was being overcharged by my previous company. I paid my bill and received my confirmation and it was deducted from my bank. Imagine my surprise when I got home this evening to no power. Only me, nobody else. I checked my account via automated phone and it says my account is paid, no balance due and thank you for my payment last month. Apparently I'm not the first one this has happened to based on reviews. Lesson learned to read reviews first. Very unsatisfied customer here.

Teresa from Houston, TX on February 13th, 2018

Hi Teresa, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon.

Frontier Utilities on March 20th, 2018

You get what you pay for
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Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them know my bill isnt due yet they always tell me they sent another one out before. So apparently I am supposed to pay 3 bills in a month. I always pay on time with everything and never have a problem. They can never seem to have an answer for me. Its not the post office, I have gone to them. I check my mail daily and they are not sending this mystery bill. They are always rude and unapologetic on the phone. Id rather pay more a month and have a company that knows what they are doing and treats their customers with atleast an ounce of respect.

In The Dark. from Fort Worth, TX on January 22nd, 2018
Horrible Renewal Process
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I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost triple.
The online option to renew times out on both a desktop and mobile app. I have called customer service and was on hold several times, once exceeding 40 minutes.

Juana from North Richland Hills, TX on December 10th, 2017

Hi Juana, I understand your concerns and apologize for the inconvenience. I left a message for you to return my call on my direct line. I would like to speak with you further regarding your account. Best regards,Safiya

Frontier Utilities on December 11th, 2017

Double the cost of TXU
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My bill went from $45 to $80 monthly to $150 monthly regardless of how much energy I use. I guess I signed up for some sort of scam...

Neal Orr from Missouri City, TX on December 6th, 2017

Mr. Orr, we appreciate your feedback. However, as we tried to inform you that you processed a self-enrollment online and selected the plan that has a flat base fee for up to 2000 kwh. The Electricity Facts Label was also available for you to review and for any questions you did have the opportunity to contact Frontier directly. We do try to accomodate our customers in the best way and we did offer to change your plan which you declined. If you would like to reconsider please give us a call. Thank you.

Frontier Utilities on December 20th, 2017

Not Very Helpful
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Id go another route if I were you. If you in a jam and need some help, they arent very helpful at all. I needed a two day extension. Had some issues over the holiday and was flat broke. I called to get a two day extension, they told me to pay half the bill. I scraped up half the money and paid it. I called to make sure I didnt get cut off and they told me it had to be oid the day before so I was too late and they would cut me off anyway... smh. Not a good way to serve your customers at all. I got cut off for $64.

Not A Happy Camper from Dallas, TX on November 28th, 2017

Mr. Guy, thank you for your feedback. I understand your concerns and would like to take the time to address them. I reviewed your account and we did not disconnect your services and tried to accommodate you in the best possible way. If you have any further concerns, please call our Customer Service department at 1-866-926-8192 and ask to speak with Safiya. Thank you.

Frontier Utilities on November 28th, 2017

Bad Customer Service
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Ive been a customer for over 5 years.. Not really any problems until recently. You cannot understand ANY of the employees anymore. They are all foreign and communication is now horrible, even with SUPERVISORS! I stopped getting my messages and ive repeatedly complained to no conclusion. I can't get anyone to explain this. They have disconnected my service AFTER I've made payments and still wanted me to pay the reconnect...after sitting on the phone for an hour! They USED to be good.

Lezlie from Dallas, TX on October 20th, 2017

Hi Lezlie, I apologize for the customer service experience you encountered. I was able to locate your account and would you like to speak with you further. Thank you for your feedback.

Frontier Utilities on October 21st, 2017

Run, they will take all your money
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I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep my lights on but literally wasn't at home . I work 6 days and my off day I sleep. After getting my invoice in an email; I spent over 209 dollars for an apartment. When asked about a cheaper rate with using more than 500kWh( which is apt usage) I was not given the correct information. I'm looking for something better and would never recommend this company to a soul. I will be reporting to the BBB.

Jasmine from Humble, TX on October 11th, 2017

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Safiya when you call us. Thank you for your feedback. Frontier Customer Service

Frontier Utilities on November 4th, 2017

Low "gotcha" rate then a huge regular rate
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Low teaser rate of 4c/kWh, then a huge rate of 13c/kWh for regular service + $10/mo "customer charge" - if you sign up under a promotion with this company, cancel and switch a month early to make sure you're not suckered in to their extremely high prices.

A Ramos from Chester on January 11th, 2017

Hello A. Ramos. I understand your frustration regarding the increase in the rate. Would you mind providing me with your account number and a good contact number to reach you? Thank you.

Frontier Utilities on April 25th, 2017

Great Price, Horrible Service
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Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my first bill I was charged an Electronic Auto Pay Opt-out Fee $5.00. The agreement does indicate that Auto Pay is required which is fine but I was not given an opportunity to sign up for Auto-Pay prior to receiving the first months bill. When I called Customer Service to sign up for Auto Pay and request a Refund of the fee the Rep would not refund the fee, was not friendly and didn't seem to care. The rep submitted a request for someone to call back within 24-48 hours to discuss the fee with a manager. Great way to start off new service.

Mike from North Richland Hills on June 6th, 2013
Frontier has HORRIBLE Customer Service
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I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company.

Greg J from Houston on May 30th, 2013

Recent 1 Star Reviews

DO NOT BE LURED INTO THIS PLAN!
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I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

Fed Up In Texas from Leakey, TX on April 15th, 2023
Unprofessional and Bad business
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The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

Unprofessional And Bad Business from Pflugerville, TX on March 29th, 2023
Frontier Utilities is a horrible!
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Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed. I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way!

DM from Magnolia, TX on February 4th, 2023
Very Misleading
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I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if I only use 500kWh then I would be paying 13.4 cents per kWh and my bill will only be around $60. The plan on their website also states in big font 13.4 cents per kWh. Come to find out you are locked into 18.8600 cents per kWh so I will never see their advertised 13.4 cents. Then come to find out you get a $50 discount on your bill if you use under 1000kWh, BUT if you use below 500kWh you get no discount, makes no sense what so ever! So not only will I never see the 13.4 cents kWh, I will never see a bill of $60 like I was told by the sales person. Everything was completely misleading. I don't understand why companies have to lie and mislead to get customers because they will never keep those customers once the contract that they were baited into signing will be over.

Greg from Tyler, TX on November 17th, 2022
Deception
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Bait and switch bills inconsistent billing periods

Paula from Houston, TX on October 14th, 2022
Service SUCKS
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They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.
Run from them like a scalded ass ape.

Gary from Bay City, TX on September 29th, 2022
Deceptive practices
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Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company.

KK from Houston, TX on September 21st, 2022
Charge me when away for over 2 weeks
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Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again.

M Wallace Alegria from Spring, TX on September 6th, 2022
Rates
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Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning

Rhonda M from Bridgeport, TX on August 11th, 2022
Scammers
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I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them.

Samina from Fort Worth, TX on August 6th, 2022
This company is a scammmmm
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It was a mistake signing up with this company, I've been paying electricity bill for God knows how long. Highest i paid on electricity for a month was $180 cos i regulate usage in my house. I signed up with this Frontier utility, my first bill for 2 weeks was $191, i was blown away. The next bill i got was $500 for 1 month, i had to terminate their service ASAP. They later brought a bill of $400 for the my last 3 weeks.. Runnnnnn this shit is crazy. I paid electricity bill of $1,100 for 2 months.. This is what i normmaly pay for a whole year with JUST ENERGY.

Scammm Company from Houston, TX on August 5th, 2022
Methods to charge late fees
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Frontier Power uses three methods to charge late fees: 1. Bills are sent late, 2. The due date for the bills are changed randomly making it hard to pay on time, 3. Payments are processed slowly causing them to appear to be late.

Over the period of 1 year, I was charged late fees 3 times: $32.39, $26.39, and $24.92. This company sends bills late, changes the dates the bills are due making it hard to make payment on time, and then is slow about processing their incoming payments in order to charge late fees. This gives the impression of being dishonest and operating a scam to overcharge customers.

Doug from Houston, TX on August 2nd, 2022
221 Total Reviews and 159 are 1-star Reviews.
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Wish I saw this website and read the reviews before doing business with Frontier Utilities. If you visit the physical address Houston, they'll tell you to call instead.Submit a complaint to the president and CEO, James Hellus. No response.

Unsatisfied Customer from Houston, TX on July 25th, 2022
Does not follow contract
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They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything.

Trinh from Cedar Hill, TX on July 16th, 2022
Highway Robbery/Run From This Company
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Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill.

Jesse Khaled from Dickinson, TX on July 5th, 2022
Nightmare Customer service
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Sale was fine. But as soon as there was a problem with billing, it became clear they have no intention or ability to take care of it. Constantly passing the problem from one person to another and no communication to me except saying my bill is due. Many broken promises and still no resolution- almost 7 months later and they're still dodging phone calls.

Jay Stockman from Hockley, TX on March 8th, 2022
RUN From This Company. RATES ARE SKY HIGH!!!
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I WAS paying $76/mo for under 1000kwh usage. (950sf apt) When that plan expired, the best they would do for me was a minimum 225% increase in my bill. Trying to play their game, I elected the 1k-2k kwh/mo plan so I could get a $100 credit ea mo but the bill is still over 225% more from what I was paying per month. Legalized ROBBERY! RUN Fast from this company!

Lee from Grapevine, TX on January 31st, 2022
Worst company ever
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Worst customer service ,
Unreasonable price

Shahin from Houston, TX on November 16th, 2021
The worst company ever
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Worst customer service , unreasonable bills , not responsible

Shahin from Houston, TX on November 16th, 2021
The worst company ever
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Worst customer service , unreasonable bills , not responsible

Shahin from Houston, TX on November 16th, 2021
Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.
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Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.

Corpus Christi from Corpus Christi, TX on September 27th, 2021
Bad choice
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Left Constellation Energy and regretted it immediately. Set up autopay several times and they didn't charge my account. Which cause a disconnection. Also, bill was $349 vs average of 100. Consumer beware.

Danny from Pearland, TX on September 20th, 2021
Paying for my neighbor and my house
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I signed up for Frontier a month ago. I looked on my account and they have 2 addresses for the account. When I called and asked them, they said they would cancel the other house, but I might get a bill. Who in their right mind is willing to pay for the house next doors power. I'm very leery of Frontier Utilities

Ron B from Waco, TX on September 15th, 2021
Worst customer service EVER
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I was forced to transfer service when my previous provider sold to Frontier. Transition was horrible, customer service is horrible, billing is horrible, I have multiple accounts and the can not be combined into one, I've had to set up new email accounts just so I can do things on-line. Customer service agents are friendly but they have no idea what they are doing, and promise all kinds of things but can't deliver. I'm absolutely at my wit's end. I'm leaving, will have to pay all kinds of fees to close accounts.

Shocked They Are In Business from Ingleside, TX on September 14th, 2021
Received a bill and never had their service, account sent to collections.
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I was going to try this company at first, when I read the reviews I switched to a more trusted company. Account was cancelled my move it date was 7/13/21 received a bill for 7/9/21-7/12/21. Never able to get a hold of their customer service and account was sent to collections for $11.74.

MP from Addison, TX on September 11th, 2021
Ridiculous
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My first bill was due on the 31st, I payed in full the next morning on the 1st. A few hours later I was sent a disconnection notice and charged a 20 dollar disconnection notice fee. What a horrible way to treat customers. I cant understand this money grab. Avoid them

Daniel from Houston, TX on September 2nd, 2021
Misleading EFL rate advert
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These people advertise a rate of 6.9 KWH for 1000 changing at 2000 to 14.2. What their EFL graph doesn't show you is the fine print where if you use over 1500 it goes to 14.2 for the entire usage. No discount for the 1000 rate at all.Filed complaints with PUC and the state AG for misleading practices.

GB from Dickinson, TX on August 25th, 2021
Scam stay away
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Sent payment in thier envelope two days later on August 6th check was cashed. on August 17th got past due notice. Called athe 18th said send cancel check to cares@frontierutilities.com. Sent copies of cancelled check. Four phone calls each longer than 30 minutes and on 8/23 got disconnection notice for the 30th. Here it is 8/24 online shows account still not paid and on wait now fo over 55 minutes. What do you think?

D-man from Houston, TX on August 24th, 2021
Terrible
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This company has been guilty of extremely unethical conduct and predatory billing. During the last week of August something went wrong with the auto pay on their side (other bills on the same account came through during this period). We also have statements that say do no pay this bill and it will be drafted. They sent termination via mail and no other contact (even though it is in the terms of agreement to keep phone and email up to date) while we were out of town and cut the power roughly 5-7 days later. Having the power off for a week cost us roughly $500 in lost food and $250 property damage after having to throw out the deep freezer. This is in addition to the multiple fees heaped on the account due to missing the 1 payment. After we called it took 2 days in the Houston summer to get the power on due to multiple wrong entries on account of Frontier staff. On top of this they are billing the old account an additional $180 for early termination. There is an open market in Texas and I strongly encourage you to take your business elsewhere.

Casey from Houston, TX on August 23rd, 2021
Fraud company.. do not subscribe
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Frontier utilities is a cheat and is duping people. In the contract you mention that you will get a credit if your usage stays between 1000 and 1500 kWh. Please tell me how can someone make sure they can be in between 500 kWh of usage. No other utility company does that and they provide the usage credit if the kWh exceeds a certain threshold and hold within a box. This is duping customers into believing that will get a credit when in reality they will not because no one can monitor electricity usage in this fashion. I will find another utility company and transfer.

Das from Plano, TX on August 16th, 2021
Rip off
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I have a 2 bedroom apartment and my light bill is $400! Ill suck it up and pay the cancellation fee.. this is ridiculous. I have friends in this area with 5 bedroom homes who dont have $400 light bills. This is a rip OFF

Gina from Irving, TX on August 4th, 2021
Extremely HIGH bill
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I switched to frontier due to this was available in my area. It seemed to be a good choice. NO WAY first bill was 298 dollars. I am hardly home, lights hardly ever on, no kiddos righty now for the summer and yet here we again with a 278 bill. I did not go over the kilo watt usage yet still have a 85 extra dollars in some sort of fee. I dread my bill when my kids come home. I almost want to just get out of the contract. I have NEVER had to pay any type of extra fee with my previous utility companies. I called to ask questions and yet they were not helpful at all. I am a single mom and it is beyond ridiculous that I am having to struggle because of this bill. AC never set low because I am always cold so I am in awe

Janie from Corpus Christi, TX on August 4th, 2021
Receive a disconnect notice before I received my first bill
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Signed up, received a disconnect notice before I received my first month's bill. Called customer support, spoke to someone who did not understand English, and cut me off. Go elsewhere.

DONT GO HERE from Katy, TX on July 27th, 2021
SCAM ARTISTS
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The customer support is non-existent, the pricing/billing is dodgy at best, and the overall experience was frustratingly tiresome. I would rather live without electricity at all than to go back to this "company". my bill more than quadrupled over a summer and nobody from Frontier cared to inform me that my rate had been changed while I was away on business. That, along with a laundry list of issues with their pay portal and lousy service solidified that they should not be allowed to fleece hard working people through shoddy business practices. Horrendous!!!

WARNING!!! from Grand Prairie, TX on July 3rd, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on July 7th, 2021

1 day late late fee plus disconnect notice fee
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So bill due on 25th. I realized on 26th went to pay expecting $10 late fee (5%) per bill. But it showed a $30 higher bill. Wth so I paid and asked why no response. A week later I got a disconnect notice for an additional $20 fee now it makes sense. The second it went late they tacked on late fee and disconnect fee. Highly unethical. Also they offer credit for certain usage but will routine read meter days before or days after a month so you dont get that credit and fall out of usage range. Highly dishonest.

Ripped Off Customer from Katy, TX on June 30th, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on July 7th, 2021

Fraudulent sale
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I called to get my service transferred from my old address to a new address.Instead the representative Phace talked me and signed me up on a complete different plan and all I needed was my service transferred. He knew that I had a deadline and needed to be transfer it immediately he let me to believe that my service cannot be transferred unless it was canceled from my old address and sign up on a new plan so therefore I was charged extra money for counseling my old plain And then an additional $225.00 For a security deposit. I kept asking each time, Now what is this money for he knew that I did not understand and knew that he was not giving me the best service that will save me money. He was only concerned about the sale of the new plan.
and now when I called to talk to the managers they give me the runaround and tell me that my money is going towards my past account when I never shouldve been signed up on the new account in the beginning. All I wanted was my service transferred from one address to the othe. One of the supervisors name is Sebastian let me to believe that it is my fault because my wording was not correct! I will never never recommend anyone titties company and I will also tell everyone about my experience!

They keep saying that they are going to investigate my account and give me a call back to resolve the issue and its already been sense May that Ive been trying to get this issue resolved!

Ortensya Robinson from Spring, TX on June 9th, 2021

Hi Adara , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on June 16th, 2021

Sketchy Billing Practices
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Began electricity service in February 2020. Signed up for Average Billing with a rate of $64.02 per month. I would pay this amount every month (even though my bill would show that I owed $200-$300), and sure as sunshine, 3 weeks later I would received a cut-off notice saying I needed to pay the total listed on the bill. I would call and point out that I am enrolled in Average Billing, at which point the Customer Service Rep would apologize and promise me that I can continue to pay my Average Billing amount each month and that I wouldn't be sent any further cut-off notices. Sure enough, I'd pay my Average Billing Amount the next month, and 3 weeks later would get a cut-off notice. I had to call them EVERY MONTH to keep my service from being cut off. I reluctantly renewed my service for another 12-month term and the same thing keeps happening. Their latest excuse is that their billing system doesn't recognize when a customer is on Average Billing and automatically sends out a cut-off notice if the bill isn't paid in full.

Unhappy In Killeen from Killeen, TX on April 30th, 2021

Hi , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on June 16th, 2021

BAD CUTOMER SERVICE
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I have been with Frontier for about 3 years & NEVER MISSED A PAYMENT! My husband went into the hospital for his heart & stent put in 4/8 & got out 4/15. My bill was due on 4/16 & got a call from a very rude person saying is was due. I told her I just forgot & if she could take off late charges for the first time & she said SORRY, IT WAS ALREADY CHARGE, WHAT. I emailed Frontier on 4/19 & explained & told them if they did not remove this late charge I would not be coming back & would post the email I sent with no response. So here we are. This is NOT a good company to do business with, they are very cold & do not care about their customers, as you can see.

Johnson from Temple, TX on April 23rd, 2021

Hi Johnson , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on April 28th, 2021

Absolutely not consumer friendly
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Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies

Jonathan from Euless, TX on March 22nd, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 24th, 2021

Worst REP.. stay away
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Worst customer service cant even get a response back! Already reported them

Bad from Forney, TX on March 10th, 2021

Hello Edgar, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 24th, 2021

All Reviews By Date

DO NOT BE LURED INTO THIS PLAN!
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I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would.

Fed Up In Texas from Leakey, TX on April 15th, 2023
Unprofessional and Bad business
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The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company.

Unprofessional And Bad Business from Pflugerville, TX on March 29th, 2023
Frontier Utilities is a horrible!
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Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed. I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way!

DM from Magnolia, TX on February 4th, 2023
Very Misleading
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I bought a house back in August and the previous owners were using Frontier so I figured it would make sense at that time to use them as well. When I talked to the salesman to sign up he pushed the Frontier Saver 12 S plan. Stating that if I only use 500kWh then I would be paying 13.4 cents per kWh and my bill will only be around $60. The plan on their website also states in big font 13.4 cents per kWh. Come to find out you are locked into 18.8600 cents per kWh so I will never see their advertised 13.4 cents. Then come to find out you get a $50 discount on your bill if you use under 1000kWh, BUT if you use below 500kWh you get no discount, makes no sense what so ever! So not only will I never see the 13.4 cents kWh, I will never see a bill of $60 like I was told by the sales person. Everything was completely misleading. I don't understand why companies have to lie and mislead to get customers because they will never keep those customers once the contract that they were baited into signing will be over.

Greg from Tyler, TX on November 17th, 2022
Deception
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Bait and switch bills inconsistent billing periods

Paula from Houston, TX on October 14th, 2022
Service SUCKS
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They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.
Run from them like a scalded ass ape.

Gary from Bay City, TX on September 29th, 2022
Deceptive practices
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Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company.

KK from Houston, TX on September 21st, 2022
Charge me when away for over 2 weeks
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Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again.

M Wallace Alegria from Spring, TX on September 6th, 2022
Frustrated
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Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.

Randy from Cleburne, TX on September 1st, 2022
Rates
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Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning

Rhonda M from Bridgeport, TX on August 11th, 2022
Scammers
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I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them.

Samina from Fort Worth, TX on August 6th, 2022
This company is a scammmmm
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It was a mistake signing up with this company, I've been paying electricity bill for God knows how long. Highest i paid on electricity for a month was $180 cos i regulate usage in my house. I signed up with this Frontier utility, my first bill for 2 weeks was $191, i was blown away. The next bill i got was $500 for 1 month, i had to terminate their service ASAP. They later brought a bill of $400 for the my last 3 weeks.. Runnnnnn this shit is crazy. I paid electricity bill of $1,100 for 2 months.. This is what i normmaly pay for a whole year with JUST ENERGY.

Scammm Company from Houston, TX on August 5th, 2022
Methods to charge late fees
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Frontier Power uses three methods to charge late fees: 1. Bills are sent late, 2. The due date for the bills are changed randomly making it hard to pay on time, 3. Payments are processed slowly causing them to appear to be late.

Over the period of 1 year, I was charged late fees 3 times: $32.39, $26.39, and $24.92. This company sends bills late, changes the dates the bills are due making it hard to make payment on time, and then is slow about processing their incoming payments in order to charge late fees. This gives the impression of being dishonest and operating a scam to overcharge customers.

Doug from Houston, TX on August 2nd, 2022
221 Total Reviews and 159 are 1-star Reviews.
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Wish I saw this website and read the reviews before doing business with Frontier Utilities. If you visit the physical address Houston, they'll tell you to call instead.Submit a complaint to the president and CEO, James Hellus. No response.

Unsatisfied Customer from Houston, TX on July 25th, 2022
Does not follow contract
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They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything.

Trinh from Cedar Hill, TX on July 16th, 2022
Pricing and fees
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I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.

Renee Prado from Del Rio, TX on July 15th, 2022
Highway Robbery/Run From This Company
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Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill.

Jesse Khaled from Dickinson, TX on July 5th, 2022
Bad plans
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Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt.

Unhappy Customet from Aledo, TX on March 24th, 2022
Nightmare Customer service
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Sale was fine. But as soon as there was a problem with billing, it became clear they have no intention or ability to take care of it. Constantly passing the problem from one person to another and no communication to me except saying my bill is due. Many broken promises and still no resolution- almost 7 months later and they're still dodging phone calls.

Jay Stockman from Hockley, TX on March 8th, 2022
Review of Frontier Utilities
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Sign up was smooth, billing is prompt and no issues with service.

R. Lofton from Magnolia, TX on February 4th, 2022
RUN From This Company. RATES ARE SKY HIGH!!!
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I WAS paying $76/mo for under 1000kwh usage. (950sf apt) When that plan expired, the best they would do for me was a minimum 225% increase in my bill. Trying to play their game, I elected the 1k-2k kwh/mo plan so I could get a $100 credit ea mo but the bill is still over 225% more from what I was paying per month. Legalized ROBBERY! RUN Fast from this company!

Lee from Grapevine, TX on January 31st, 2022
Worst company ever
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Worst customer service ,
Unreasonable price

Shahin from Houston, TX on November 16th, 2021
The worst company ever
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Worst customer service , unreasonable bills , not responsible

Shahin from Houston, TX on November 16th, 2021
The worst company ever
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Worst customer service , unreasonable bills , not responsible

Shahin from Houston, TX on November 16th, 2021
Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.
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Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information.

Corpus Christi from Corpus Christi, TX on September 27th, 2021
Bad choice
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Left Constellation Energy and regretted it immediately. Set up autopay several times and they didn't charge my account. Which cause a disconnection. Also, bill was $349 vs average of 100. Consumer beware.

Danny from Pearland, TX on September 20th, 2021
Paying for my neighbor and my house
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I signed up for Frontier a month ago. I looked on my account and they have 2 addresses for the account. When I called and asked them, they said they would cancel the other house, but I might get a bill. Who in their right mind is willing to pay for the house next doors power. I'm very leery of Frontier Utilities

Ron B from Waco, TX on September 15th, 2021
Worst customer service EVER
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I was forced to transfer service when my previous provider sold to Frontier. Transition was horrible, customer service is horrible, billing is horrible, I have multiple accounts and the can not be combined into one, I've had to set up new email accounts just so I can do things on-line. Customer service agents are friendly but they have no idea what they are doing, and promise all kinds of things but can't deliver. I'm absolutely at my wit's end. I'm leaving, will have to pay all kinds of fees to close accounts.

Shocked They Are In Business from Ingleside, TX on September 14th, 2021
Received a bill and never had their service, account sent to collections.
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I was going to try this company at first, when I read the reviews I switched to a more trusted company. Account was cancelled my move it date was 7/13/21 received a bill for 7/9/21-7/12/21. Never able to get a hold of their customer service and account was sent to collections for $11.74.

MP from Addison, TX on September 11th, 2021
Ridiculous
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My first bill was due on the 31st, I payed in full the next morning on the 1st. A few hours later I was sent a disconnection notice and charged a 20 dollar disconnection notice fee. What a horrible way to treat customers. I cant understand this money grab. Avoid them

Daniel from Houston, TX on September 2nd, 2021
Misleading EFL rate advert
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These people advertise a rate of 6.9 KWH for 1000 changing at 2000 to 14.2. What their EFL graph doesn't show you is the fine print where if you use over 1500 it goes to 14.2 for the entire usage. No discount for the 1000 rate at all.Filed complaints with PUC and the state AG for misleading practices.

GB from Dickinson, TX on August 25th, 2021
Scam stay away
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Sent payment in thier envelope two days later on August 6th check was cashed. on August 17th got past due notice. Called athe 18th said send cancel check to cares@frontierutilities.com. Sent copies of cancelled check. Four phone calls each longer than 30 minutes and on 8/23 got disconnection notice for the 30th. Here it is 8/24 online shows account still not paid and on wait now fo over 55 minutes. What do you think?

D-man from Houston, TX on August 24th, 2021
Terrible
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This company has been guilty of extremely unethical conduct and predatory billing. During the last week of August something went wrong with the auto pay on their side (other bills on the same account came through during this period). We also have statements that say do no pay this bill and it will be drafted. They sent termination via mail and no other contact (even though it is in the terms of agreement to keep phone and email up to date) while we were out of town and cut the power roughly 5-7 days later. Having the power off for a week cost us roughly $500 in lost food and $250 property damage after having to throw out the deep freezer. This is in addition to the multiple fees heaped on the account due to missing the 1 payment. After we called it took 2 days in the Houston summer to get the power on due to multiple wrong entries on account of Frontier staff. On top of this they are billing the old account an additional $180 for early termination. There is an open market in Texas and I strongly encourage you to take your business elsewhere.

Casey from Houston, TX on August 23rd, 2021
Fraud company.. do not subscribe
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Frontier utilities is a cheat and is duping people. In the contract you mention that you will get a credit if your usage stays between 1000 and 1500 kWh. Please tell me how can someone make sure they can be in between 500 kWh of usage. No other utility company does that and they provide the usage credit if the kWh exceeds a certain threshold and hold within a box. This is duping customers into believing that will get a credit when in reality they will not because no one can monitor electricity usage in this fashion. I will find another utility company and transfer.

Das from Plano, TX on August 16th, 2021
Rip off
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I have a 2 bedroom apartment and my light bill is $400! Ill suck it up and pay the cancellation fee.. this is ridiculous. I have friends in this area with 5 bedroom homes who dont have $400 light bills. This is a rip OFF

Gina from Irving, TX on August 4th, 2021
Extremely HIGH bill
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I switched to frontier due to this was available in my area. It seemed to be a good choice. NO WAY first bill was 298 dollars. I am hardly home, lights hardly ever on, no kiddos righty now for the summer and yet here we again with a 278 bill. I did not go over the kilo watt usage yet still have a 85 extra dollars in some sort of fee. I dread my bill when my kids come home. I almost want to just get out of the contract. I have NEVER had to pay any type of extra fee with my previous utility companies. I called to ask questions and yet they were not helpful at all. I am a single mom and it is beyond ridiculous that I am having to struggle because of this bill. AC never set low because I am always cold so I am in awe

Janie from Corpus Christi, TX on August 4th, 2021
Receive a disconnect notice before I received my first bill
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Signed up, received a disconnect notice before I received my first month's bill. Called customer support, spoke to someone who did not understand English, and cut me off. Go elsewhere.

DONT GO HERE from Katy, TX on July 27th, 2021
No issues until...
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I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.

Disgruntled Customer from Plano, TX on July 21st, 2021
SCAM ARTISTS
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The customer support is non-existent, the pricing/billing is dodgy at best, and the overall experience was frustratingly tiresome. I would rather live without electricity at all than to go back to this "company". my bill more than quadrupled over a summer and nobody from Frontier cared to inform me that my rate had been changed while I was away on business. That, along with a laundry list of issues with their pay portal and lousy service solidified that they should not be allowed to fleece hard working people through shoddy business practices. Horrendous!!!

WARNING!!! from Grand Prairie, TX on July 3rd, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on July 7th, 2021

1 day late late fee plus disconnect notice fee
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So bill due on 25th. I realized on 26th went to pay expecting $10 late fee (5%) per bill. But it showed a $30 higher bill. Wth so I paid and asked why no response. A week later I got a disconnect notice for an additional $20 fee now it makes sense. The second it went late they tacked on late fee and disconnect fee. Highly unethical. Also they offer credit for certain usage but will routine read meter days before or days after a month so you dont get that credit and fall out of usage range. Highly dishonest.

Ripped Off Customer from Katy, TX on June 30th, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email customersupport@gexaenergy.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on July 7th, 2021

No problems
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Been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!

Kurt from Killeen, TX on June 10th, 2021

Hi Kurt , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

Frontier Utilities on June 16th, 2021

Fraudulent sale
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I called to get my service transferred from my old address to a new address.Instead the representative Phace talked me and signed me up on a complete different plan and all I needed was my service transferred. He knew that I had a deadline and needed to be transfer it immediately he let me to believe that my service cannot be transferred unless it was canceled from my old address and sign up on a new plan so therefore I was charged extra money for counseling my old plain And then an additional $225.00 For a security deposit. I kept asking each time, Now what is this money for he knew that I did not understand and knew that he was not giving me the best service that will save me money. He was only concerned about the sale of the new plan.
and now when I called to talk to the managers they give me the runaround and tell me that my money is going towards my past account when I never shouldve been signed up on the new account in the beginning. All I wanted was my service transferred from one address to the othe. One of the supervisors name is Sebastian let me to believe that it is my fault because my wording was not correct! I will never never recommend anyone titties company and I will also tell everyone about my experience!

They keep saying that they are going to investigate my account and give me a call back to resolve the issue and its already been sense May that Ive been trying to get this issue resolved!

Ortensya Robinson from Spring, TX on June 9th, 2021

Hi Adara , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on June 16th, 2021

Frontier Utility, SIMPLY, THE BEST!!.
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If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

DILIA ORTIZ from Houston, TX on May 27th, 2021

Hi Dilia , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

Frontier Utilities on June 16th, 2021

Sketchy Billing Practices
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Began electricity service in February 2020. Signed up for Average Billing with a rate of $64.02 per month. I would pay this amount every month (even though my bill would show that I owed $200-$300), and sure as sunshine, 3 weeks later I would received a cut-off notice saying I needed to pay the total listed on the bill. I would call and point out that I am enrolled in Average Billing, at which point the Customer Service Rep would apologize and promise me that I can continue to pay my Average Billing amount each month and that I wouldn't be sent any further cut-off notices. Sure enough, I'd pay my Average Billing Amount the next month, and 3 weeks later would get a cut-off notice. I had to call them EVERY MONTH to keep my service from being cut off. I reluctantly renewed my service for another 12-month term and the same thing keeps happening. Their latest excuse is that their billing system doesn't recognize when a customer is on Average Billing and automatically sends out a cut-off notice if the bill isn't paid in full.

Unhappy In Killeen from Killeen, TX on April 30th, 2021

Hi , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on June 16th, 2021

BAD CUTOMER SERVICE
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I have been with Frontier for about 3 years & NEVER MISSED A PAYMENT! My husband went into the hospital for his heart & stent put in 4/8 & got out 4/15. My bill was due on 4/16 & got a call from a very rude person saying is was due. I told her I just forgot & if she could take off late charges for the first time & she said SORRY, IT WAS ALREADY CHARGE, WHAT. I emailed Frontier on 4/19 & explained & told them if they did not remove this late charge I would not be coming back & would post the email I sent with no response. So here we are. This is NOT a good company to do business with, they are very cold & do not care about their customers, as you can see.

Johnson from Temple, TX on April 23rd, 2021

Hi Johnson , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on April 28th, 2021

Absolutely not consumer friendly
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Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies

Jonathan from Euless, TX on March 22nd, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 24th, 2021

Worst REP.. stay away
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Worst customer service cant even get a response back! Already reported them

Bad from Forney, TX on March 10th, 2021

Hello Edgar, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 24th, 2021

Electricity bill too high.
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I work 7:30-5. I dont leave the AC or heater on while at work. Im single with no kids. I live alone and rarely watch tv. My bill last month was $280 plus before the winter storm. This month will be even higher. Something doesnt seem right.

Concerned from Houston, TX on February 23rd, 2021

Hi aberrera01 , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 2nd, 2021

Mad
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Horrible. Horrible. Horrible. Switched to frontier. They failed to do so. My babies and I were without lights

S Gregory from Houston, TX on January 21st, 2021

Hi S Gregory , our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 2nd, 2021

No end-of-contract notification.... then $$$$$ increased!!
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Was relying on their notification of when the contract term ended, so when it never arrived, the new rates, which were twice as high, kicked in and costed me about $200/mth more. Didn't realize it due to an assumption that the higher bill was due to adding a pool and having house guests for a few months. I checked the full email history and had every weekly and monthly update and invoice since the beginning, but, somehow, the notification of the end of contract "must have been lost or rejected by my internet or email". Because they could reproduce the notification letter in their records, they claimed that was evidence that it must have been sent to me, despite me somehow having EVERY other email they had sent except that one. I lost about $1000 over 5 months, and all they could offer was $150, only I renewed with them. NO THANKS!!

AVOID! They're clearly shady, and there's not much that can stop them from this type fraud :-/

AVOID! Or At Least Set A Reminder For When Your Contract Ends, And Don't Trust Their Email Notification. from Pearland, TX on January 13th, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

Frontier Utilities on March 2nd, 2021

Unstable and wild billing.
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I have had Frontier going on my second year. The first year was fine I stayed within the 30 day usage limit 1500 kw and was billed appropriately.

Beginning the second year Frontier began to expand my billing to 35 plus days creating an overage in my usage and throwing me into a much higher rate so not cool.

In addition to the fluctuations in the number of days in the billing period , they change the due date of the bill every month by several days, very hard to know when to pay to avoid late penalty. Frontier also takes more than the authorized amount from you account if you use the online payment but only posts the authorized amount to your electric bill. You have to call and ask why you were charged $20.00 or $30.00 than the amount due and you were only give credit for the amount due.

I will not be resigning with this company.

Ed from Galveston, TX on December 13th, 2020

Hi Ed, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on December 14th, 2020

I thought I finally had my problem fixed, ( but)
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I signed up for frontier on the 1st ( thinking) I would have a due date of the 1st of the month or later. I called and couldnt get any help. I explained I am retired and I get paid on the 1st and pay all my bills on the 1st. Frontier first said I had to show ( proof) I was on Medicare and get paid once a month. The problem is I DONT get paid from Medicare I get paid from my employer I retired from because Im not old enough to draw Medicare yet. THEIR CUSTOMER SERVICE ALWAYS SAYS IT TAKES 24-48 HOURS TO CALL YOU BACK ABOUT A PROBLEM. EVERYTIME they call me back it says ( scam call) and they dont leave a message. Someone ( finally) called me in Nov 2020 and said they would change the due date to the 1-3rd every month and take off the late charges . Now its one month later ( December) I made my payment on the 1st like I said I would but I STILL got a notice in the mail of turning off my electric and to pay December late charge! The person I talked to in November said it would take 2 cycle dates to start paying on the 1st and she said she would take care of the late charges until my payment would start on the 1st. Well, it DIDNT happen, I had to call frontier AGAIN and they didnt even have it noted in my account they had even helped me! Now, Ive had to ask a ( supervisor) to call me AGAIN about my problem. Ive NEVER had so many problems with changing a due date to be able to pay on the 1st in my life. ALL IM ASKING IS TO LET ME OAY MY BILL ON THE 1ST WHEN I GET PAID ON THE 1ST. IVE NEVER BEEN LATE ON MY ELECTRIC BILL EVER UNTIL DEALING WITH FRONTIER. WHY ARE THEY MAKING IT SO HARD? PLEASE MAKE SURE IF YOU SIGN UP WITH THEM YOU ASK THEM WHEN WILL YOU BILL BE DUE TO BE PAID. ( I STILL NEED HELP FROM THEM SO THEY DONT CUT MY ELECTRIC OFF TODAY( DEC 10TH) 2020. I PAID ALL OF MY BILL EXCEPT THE LATE CHARGE LIKE SHE TOLD ME TO DO. THANK YOU...

Karen S from Arlington, TX on December 10th, 2020

Hi Karen S, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on December 14th, 2020

Overcharging
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I was looking at my electric bill and it's stating that my due date is Dec. 4, 2020. However, the frontier utilities had changed my due date to Nov. 30, 2020. This is outrageous and it's taking advantage of the customer. I will report to better business bureau for scamming the customer without their consent.

Kyle from Houston, TX on December 3rd, 2020

Hi Kyle, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on December 7th, 2020

PAYMENT DUE DATES CHANGE EACH MONTH / CUSTOMER SERVICE A JOKE
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Frontier is the first billing institution I know that refuses to give clients a fixed due date. Payment dates change from month to month. I can't help but feel that this is done intentionally to confuse clients so they can charge the $25 disconnection fee. Goodness, the disconnection letter goes out on the due date. And don't even bother calling customer service, you are on hold for 30 to 45 minutes, and when you finally get an agent, they put you on hold to review your account and you get disconnected. Can't wait for the year to be over so I can switch service.I am telling everybody I know to stay away from Frontier Utilities

Linda from Plano, TX on November 10th, 2020

Hi Linda, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on November 19th, 2020

High Cost
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They added about $75/month on top of the usage

Hershey from Katy, TX on November 9th, 2020

Hi Hershey, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on November 10th, 2020

DUE DATE
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Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Karen S from Arlington, TX on November 2nd, 2020

Hi Karen S, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on November 5th, 2020

Outrageous price gouging
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I change electric companies 1 to 2 times per year and have done so for many years. Frontier is the ONLY company that ever gouged me for going over the contract time and staying with them. They charged me nearly $1 per KWH. Most companies will charge you the going electricity rate which can vary depending on market price...but not Frontier. I had a $500 bill for barely 500KWH. My contract had ended the month previous, because we were moving. Figuring I would just pay the going average KWH rate, I didn't bother switching. By the time I saw the bill I was 4 days into the next month....and my bill is $117 for a bit over 100KWH. Unreal. I promptly got another contract with another company. This amounts to price gouging. If you sign with Frontier, be sure to watch them like a hawk.

JR from Pflugerville, TX on October 7th, 2020

Hi Jr, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on October 14th, 2020

Plan Expiration
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When I started it was great but I didnt realize my plan had expired. They never notified me and literally tripled my rate. Dont do business with them.

Janice W from 74072 on September 19th, 2020

Hi Janice W , we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on September 29th, 2020

Totally ripped off
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First they overcharged me by $150, then wouldn't refund or credit my account. Then they said I cancelled and turned off my power. Got it turned back on, but they are refusing to give me my money. Now I know why they have a 1.8 out of 5 rating.
Wish I had seen this before I signed on with them. DO NOT USE THESE PEOPLE.

Julie Hale from Houston, TX on September 15th, 2020

Hi Julie Hale, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on September 29th, 2020

Don't do it. Find another provider
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Read the fine print of the contract before signing the dotted line or you will get a very expensive surprise billed. Better yet, look elsewhere.

Mistake from Houston, TX on September 14th, 2020

Hi Mistake, we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on September 29th, 2020

Horrible customer service
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My bill tripled and I called to figure out what is going on. The wait time was long, but the representative that I talked to was quite pleasant. It became clear that the representative was not able to go "off-script" and was unable to help me. They said I have a smart meter and that there is a charge to get someone to check it. I asked to speak with a manager to see if they could send someone to check the smart reader. I was told that I was added to the queue and that someone would call me back. That didn't happen. After several hours, I called back to find out that being in the queue means a call back several days later. OK, that is fine, except for the fact that a manager never called me. At this point, I am almost at the end of my contract so I decided that they weren't worth fighting with and that I'd give in and pay the high rate until my contract ends. Like I said before the people that you get on the phone are nice enough but the internal policies are so horrible that niceness isn't going to cut it. Do NOT get these folks. If you EVER have a problem, it will be a nightmare and they will liekley charge you for it.

Resident from Dallas, TX on September 8th, 2020

Hi Resident , we understand your frustration and truly appreciate you bringing this to our attention.
We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you

Frontier Utilities on September 29th, 2020

SCAM COMPANY
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I have been a customer for over a year. There is currently an issue with my bill and I cannot get it resolved. I have been calling for over 3 weeks and cannot get in touch with a manager. I keep being told that someone will call me back and they do not. I make the customer service representatives sit on the phone with me until I get a supervisor to call me back. I keep getting the same supervisor who cannot resolve my issue. When I finally became fed up and demanded his name he said it was "Diego" and it was against company policy to give a last name. When I asked for his supervisor he said "Cyla" and it was against policy to give last names. When I asked for a phone number for anyone who could help me he said the only one I could call was the 800 number that connects you to a customer service representative. I have no idea what to do because I am left with canceling my service and owing a bill that I do not owe or having a mark on my credit. All I wanted was to have someone correct my bill and I was going to resign my contract. This is the biggest scam of a company and there are no managers or anyone to speak to if you have an issue. The parent company is GEXA energy and I will be attempting to contact them next because this is outrageous.

Jackie Elder from Plano, TX on September 4th, 2020
Absolute Rip Off
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Our contract expired, and my next bill doubled. (my fault for letting it expire) Signed up for a new plan that is supposed to average 7.9 (over 2k) usage, but get this. This is only if you use 2000-2500. Otherwise it's ~13 cents!!! Read the small print! How is this even legal?? You're basically betting to use a specific range (not minimum) otherwise your bill doubles. I paid two months of $450+ /month usage.

Former Customer 0767503 from Houston, TX on August 31st, 2020
Horrible
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I would never recommend Frontier Utilities to anyone and the ones l did recommend l told them forget it., They are expensive and the people working there doesnt have a clue. I called to speak to someone 3 different times and got 3 different answers . No one knows what they are doing even management.. Horrible Company Just Horrible.

None Of Your Business from Houston, TX on August 28th, 2020
Fraud!
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This company makes fraudulent activities and do not carry any responsibility afterwards. Chronology of events:1) I had a 10-month contract from August 17, 2019 to June 17, 2020. 2) I had a new roommate who moved in April 2020. 3) He called Frontier Utilities to add his name to the service so that he can also make a payment. But instead Frontier Utilities cancelled the service with me, which I NEVER REQUESTED OR APPROVED and opened a new service on his name. 4) Right after that, Frontier Utilities sent me cancellation fees, I called the office to dispute the charge since I did not request cancellation, there was miscommunication between FRONTIER UTILITIES and my new roommate. I was still under the lease on that address and we were still paying Frontier Utilities for electricity, obviously, I did not want any cancellation of the service and asked the representative to return the service back if that possible to do. Frontier Utilities notified me that if they still provide the service to that address, they WILL REMOVE THE CANCELLATION FEES. I sent an email later that day to make sure everything is documented in written and that I NEVER REQUESTED CANCELLATION OF THE SERVICE. 5) Frontier Utilities continued to provide the service to that address until June 18 and then my roommate switched the service to his new address after the lease ended on that address.6) Of course, Frontier Utilities did not check anything even though I called several times and wrote emails. But instead they sent the cancellation fees to collectors.The worst customer care , please avoid at all costs!

Nargiz from Arlington, TX on August 23rd, 2020
Overcharge
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I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.

Jillian from Dallas, TX on August 21st, 2020
STAY AWAY!!!!
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At the end of my current electrical contract with another provider I decided to look for another one and came across Frontier. I went ahead and switched and was told by the REP that I had a 3 day grace period to cancel the order. I called the next day to cancel the order and was told it would be cancelled as my current provider agreed to not change my rate. A few weeks later I receive a bill from Frontier. And then another bill, for a different amount, about 10 days later. I then called them to ask why I was receiving a bill if I cancelled the switch for service. The operator gave me the run around telling that switch actually takes a couple of weeks and I owe them for those weeks. I said no I called to cancel the next day so why did the order even go through. I am not sure if that is a form of slamming but I will ask when I call PUC hotline. She then put me on hold only to come back and let me know a supervisor would be contacting me to discuss. There is nothing to discuss. I made the request according to their rules and they are not honoring those. I will definitely not recommend this provider to anyone and I will be filing a complaint with the appropriate authority.

T.K. from on August 19th, 2020
Bait-and-switch
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Signed up in April, first bill $23 then $60 for May and $154 June. I know it's summer, and I expected the bill to be high but not this high! 510 Sq.ft apartment with average usage 300kWh per month. My current plan with Frontier is 18.9 cents per kWh. Anyways I decided to move to extended stay in the July/Aug billing cycle as I thought it was a cheaper options. I shut everything down and I was gone. I am in disbelieve in my hotel room reading the next bill projection from Frontier with projected amount $140!! How?! I feel stupid because early termination fee $200 was a cheaper option. Well, I hate if they got you too.. but if it's a beginning of your contract, I would advice you to cut your losses. End the contract pay the fees, don't be like me.

Eric McNamara from Dallas, TX on August 12th, 2020
Expensive
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You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.

Irvingboss from Irving, TX on August 12th, 2020
Non-existent customer service
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It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!

Kidjones from Dallas, TX on August 10th, 2020
Dont use Frontier you will get screwed
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Been here 7 years know how the game works. Let just say this company is awful. They say and show ya great rates then you sign up with them only to be ripped off. My 6.4 rate isnt happening its 10. Pay attention to fine print. This is the highest bill I have ever ever had and I have 9 more months with them. Dont use them go someplace else. Horrible misleading utility company. Horrible..... Take your business elsewhere.

Kathy from Fort Worth, TX on August 5th, 2020
I HAVE BEEN MISLED AND OVERCHARGED
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If I could give a minus 5 stars I would. I switched to Frontier based on what was supposed to be a good deal. In 10 years these are the highest bills I have ever had. The info provided when choosing a plan is misleading. I have compared usage to the last four years during the same times and usage is the same amount of usage and that is a fact; but the Frontier bills are $100+ higher than with any other provider I have used. I had a new energy efficient A/C installed last year. Switching to Frontier Utilities in Houston TX was a very expensive mistake. Current bill with them = Center Point add-on fee $170 plus $370 Frontier fee = $540 for one month and for the last 4 years the same month with other providers $100 less.

AH from Houston, TX on August 5th, 2020
Easy
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When light got cutoff they turn them back on quickly

James Caywood from Channelview, TX on July 31st, 2020
Unbelievable
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It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now

Mika from Houston, TX on July 27th, 2020
Lousy company
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I was fairly happy with frontier till the end of my contract came up. i noticed my most recent bill at the time had increased substantially, so i went online to view my previous statements to see what was going on and all i recieved when i tried to pull up my previous monthly statements was: *this statement is inaccessible* i didn't understand why my bill had suddenly almost tripled. i had signed up originally for a 6.5 cent/kwh rate along with the oncor delivery charges which came to around 10 cent/kwh for 12 months. when my 12 months had ended they jumped my cost to 16.9 cent/kwh, very excessive without informing me then the next month to 17.9/ kwh. i removed my account from autopay immediately and they started harrassing me about paying the bill since i changed providers. as it stands my monthly bills were always payable about the 2nd day of the month so the final payment as of today is still not due for another 5 days. they also claim i now owe them a late payment fee on top of their ridiculous rate increases. i have never experienced such low handed practices in my life and i do plan to notify PUC about their devios business operations.

Mark from Dallas, TX on July 27th, 2020
Remember your Contract Expiration!
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I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people.

Bootgirl from Beasley, TX on July 14th, 2020

Bootgirl, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on July 23rd, 2020

Feeling Scammed.
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I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table.

Ronie from Houston, TX on July 7th, 2020

Ronie, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on July 23rd, 2020

Frontier Utilities slam
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Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH

DrClark from Katy, TX on June 23rd, 2020

Dr. Clark, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on June 24th, 2020

OK First Year -- But renewal plans were limited to higher priced plans.
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I didn't want to, but I will change providers after my first year with Frontier to get a decent rate. Apparently loyal customers are only wanted if you want to accept one of their higher priced plans after the first contract expires. I diligently searched on-line and found a plan from Frontier that was a bit higher (but not too much) than some others that I had found, so my first inclination was to stay with Frontier since I hadn't had any bad experiences with them. I still haven't. Unfortunately, since Frontier will not allow me to select the plan that is best for my circumstances, I have now decided it is in my best interest to change providers. I have a medium sized home and most of my usage is below 1000 KWh except in the summer months, so I want a plan with a low fixed KWh rate and without the "so called credit" when usage is above the 1000 KWh mark where nearly all utilities have plans to sucker the unsuspecting with a low rate displayed in the 1000 KWh field in the Electricity Facts Label (EFL). The bottom line is, I will be changing providers mainly because they will not allow me to pick from some of their other plans that are available on the web that are competitive with other companies.

Tim Cox from Kingwood, TX on June 2nd, 2020

Tim Cox, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on June 5th, 2020

Crooked business
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They loose your cancellation notice and pile on fee after fee after fee. If you attempt to call to resolve the issue, they will disconnect your call continuously or lie about calling you back after am investigation. You will never receive a call back. They also like to send out billing notices after the last day to pay without penalty yo ensure they connect late fees. Very crooked business practices and extremely poor customer service.

We Will Call You Back from Dallas, TX on May 22nd, 2020

We understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve and assist. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on May 29th, 2020

Frontier utility
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Extremely dishonest for 1 year my utility Bill was the same down yo the penny 149.62 even when utilities were turned off for vacation,.

Comparison Pricing from Dallas, TX on May 8th, 2020

Thank you for your feedback.
I am truly sorry you are not happy with our services. We would like to discuss this matter with you and see how we can help, please call our customer care department at 1-866-925-8192. We are open today till 6pm.
Thank you,
Frontier Utilities

Frontier Utilities on May 11th, 2020

Shop around and Read Reviews
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I use this electricity company(pre paid)when I'm working on my rental homes. I thought since that went well I would get a month to month for another small house on my property. My bill was $13-$15 BUT if I paid **1 DAY** late I got a disconnect payment of $20 EVEN if on the billing statement it says 5.0% after due date. Please be careful with this company do your research and shop around. I'm happy that I have Reliant Energy for my own house.

Unsatisfied Customer from Pearland, TX on May 5th, 2020

Thank you for your feed back.

I am sorry you where not happy with our services. I will share this feed back with my team. If you would like to discuss more regarding the fee you can contact our customer service department at 1-866-926-8192.

Thanks,
Frontier Utilities.

Frontier Utilities on May 5th, 2020

Price gouging company
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Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

Mark M from Denton, TX on April 17th, 2020

Good Afternoon Mark M,
Thank you for the feedback. We strive to provide competitive rates for you when it comes time to renew. If you can please send an email to care@frontierutilities.com and provide me with your account number, I can have an agent go over our rates we have to offer in your area. There maybe something else we can offer you that may be lower then what you are currently paying now. Thanks.

Frontier Utilities on April 20th, 2020

Intentionally Deceptive Rate Advertising
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I recently signed up for the Frontier Utilities Easy Bill 12 plan, which advertises that below 1000 kWh there is a flat rate of $75 and at 1000 it is 7.4 cents/kWh. Be aware that at 1001 kWh the rate goes up to 19.9 cents/kWh. This can be seen on the Facts Label but is intentionally placed so that it is easy to miss, which I did. I called to ask about switching to a different plan to avoid the cancellation fee but the man I talked to, though he was nice enough, was only able to offer 1 other very high rate plan.

Tara W. from Euless, TX on April 1st, 2020

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (866) 926-8192 and we'd be happy to help you out.

Frontier Utilities on April 6th, 2020

Friends & Family 12 Green
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The worst experience I have ever had trying to purchase or sign up for anything. I was trying to switch from my current electricity provider to Frontier through centerpoint truecost but to my bewilderment, I received an e-mail that a deposit of $400 was required before they could sign me up. The e-mail went on to say that the decision was based on my credit risk which they indicated to be zero. I thought a risk of zero means no risk at all but they went on to write that their score was derived from Experian credit risk score that goes from a range of 1-999. See below."Thank you for your recent application with Frontier Utilities. We would like to take the opportunity to explain why a security deposit was required to establish service. Your application was processed by a scoring system that assigns numerical values to the various items of information considered by Frontier Utilities in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. The information you provided in your application did not score a sufficient number of points for approval without a security deposit. The decision was based on the following reasons:Your Tele-Riskscore: 0Date: 03/26/2020Scores range from a low of 1 to a high of 999.Score Reason(s): Insufficient credit history."I don't understand how someone with a FICO score of 848 out of 850 from Experian could have insufficient credit history. I signed up with a different company instantly without a deposit.

RC from Houston, TX on March 31st, 2020

Thank you for bring this to our attention RC.
If at anytime we get a notification of 0 credit there will always be a required deposit. It could simply mean your SSN may have a freeze and where we are unable to receive any type of credit. If this to be true you can always call and have the credit freeze removed for the time being and allow us to re-run your credit. This normal fixes the problem and our customers are able to pass with no deposit required. We hope this information helps. You can reach any of our knowledgeable sales team members Monday through Friday between 7am to 6pm.
Thank You,
Frontier Utilities.

Frontier Utilities on April 1st, 2020

Not Willing to Work with Their Customers
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Used this company on a 12 month contract for about $150/month for about 2000 kWh/month which wasn't too bad. When the contract was ending, there was no letter or email sent to notify me. The 13th month went to their highest rate and my bill was over $325! I called customer service and they offered me $50 off that bill if I would sign another contract with them. I found a better rate with another company the following day. When using their service, I had tried to have their service started at other properties that I manage. Service was promised but not connected. I contacted customer service to find out what the problem was. Someone had decided that a deposit was needed on each account when I was previously told that it wouldn't be necessary. DON"T USE THIS COMPANY!!!

Mike Sims from Richardson, TX on March 7th, 2020

Mike Sims we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon. Thank you

Frontier Utilities on March 9th, 2020

Dont ever be 1 day past due date!
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Forgot to pay bill by one day and I got a disconnection notice. Then when I got my next months bill I got charged a late fee plus a $20.00 fee for the disconnection notice. My payment was one day late! Run the other way dont use Frontier!

Unhappy Customer! from Crandall, TX on February 18th, 2020

Thank you for your feedback. We do charge a $20.00 fee for sending a disconnection notice you invoice is past due. We do have ways to help avoid this charge. You can call our customer service department at 1-866-926-8192 Monday through Friday from 7am to 6pm to discuss ways to help. Thanks.

Frontier Utilities on April 14th, 2020

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Good. Hope it stays that way.

Frances Davis from Athens, TX on February 14th, 2020
My bill is outrageous. 92 added on for oncor. Stupid
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Don't understand and no one will talk to me

Jesse Sheffield from 78048 on February 8th, 2020
Price gouging
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Frontier Utilities is corrupt feeling with showing low rates but charging extrealy high rates and customer service designed to frustrate customers rather than providing people who can actually help.

Frustraded from Odessa, TX on February 4th, 2020
Great for first time customers
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The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Wichita Falls, TX on January 20th, 2020
SINCERELY DISAPPOINTED
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I made the switch under the false pretenses of it being cheaper than Gexa and thinking that we would be switching to a better option for our family we are actually paying more than we did at Gexa and were told by a representative to use less electricity because there was nothing she could do when I called to ask after the second bill asking if there were other options for us.

DO NOT GET THIS COMPANY from Sherman, TX on January 10th, 2020
Worst Electric Comapany
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There was a problem with every bill, after 3 months I canceled and paid cancellation fees, I am very happy to cancel the service.

Sohail Rizki from Lewisville, TX on November 11th, 2019
Worst billing company in the industry
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I've been paying a utility bill for over 30 years. In all this time I have NEVER received an email, text AND phone call 1 day after it was due threatening disconnection for non payment. They do offer days to get it paid before they disconnect service but to even do that 1 day after it's due?? Very disappointed in this company and will not be renewing my service. In fact, I'll probably be cancelling and going back to my previous provider and pay a higher rate just I won't be HASSLED by these people every day. It will be paid and only 1 week late yet I'm going to be called and hassled every day now until that time. THIS IS RIDICULOUS AND IN NO WAY PROFESSIONAL FOR ELECTRIC SERVICE

PISSED OFF CUSTOMER from Midlothian, TX on November 2nd, 2019

gary_vineyard@hotmail.com,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. We issued the Disconnect notice a day after the due date of your bill, we send you notifications about your invoice due date previously. Please let us know if we can further assist you. We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.


Thank you.
Sincere

Frontier Utilities on November 8th, 2019

Frontier sucks
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I had frontier for about half a year. First few months I was rarely home. An lived in a small trailer. My bill was always over a hundred bucks. My father put his credit card on auto pay. He paid my bill one month online his self. Next day another transaction was made. He called to ask if I had authorized it. I said NO. I knew he had just made a payment. I called an was told that the company took out the payment for the next month. How could they bill me for a cycle that wasn't due yet. Most importantly, the took that money without consent. I should have looked into a suit. After i called I was told that the amount they took could only be sent by check. Since it was a bigger amount I figured they could just keep it an return what we did authorize back on the card. An not have to wait for any check. My next to bills were horrible. They charged me like I made a payment that wasn't accepted. In not even a two month period i was bill 1000 dollars. Which is impossible to do. I often shower an use the bathroom with candles. So I knew right away something was wrong. My lights were cut off. While I had my new born daughter. I had made a payment of 200 to get my lights back on. Which they refused to do. Basically they wanted me to pay for their mistake. We paid, 200 that day an over 400 previously to try an get caught up. But they wanted another 400. To get the lights back on. I quickly changed light company. I have eight children. An try to use light considerably. I have never had any problems paying any light bill in my life. Only with frontier. I'll never forget this horrible experience...

Stephanie Perry from Houston, TX on October 22nd, 2019
BEWARE
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Took out a past due and current balance when I tried to pay by phone. I was paying the past due only because I'm really low on money right now and they cleaned my account out and when I called to correct I got a robotic, couldn't care less attitude. I had to file a dispute with my bank just so I could access funds for food and gas until my next payday in TWO weeks. Not good at all.

Ken S. from Galveston, TX on October 21st, 2019
Watch your contract date...and watch the rates then.
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My fault for not paying attention and letting this run on auto-pilot, but apparently once your contract period ends, the rate starts growing rapidly. As billing and payment were automatic, I'm sure they fulfilled exactly as the contract stated, but once it's over...you better be paying attention! Convenient for me that this was so automatic, but very lucrative for them if you're not watching once the contract period is over. I get it that they don't sustain their promotional rate, but the way it's grown seems like price gouging.I'm sure it's prevalent with all electric providers, but it's a shame that their practices punish what really could be a good and steady customer base.

Howard from Keller, TX on August 31st, 2019
Don't take the bait!
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They are very deceptive on their pricing. Their customer service is a call center in Latin America. No real answers/solutions.

Frontier Is A Joke. from Cypress, TX on August 20th, 2019
Nickle and Dime you
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Did not know this before I signed up for Frontier if I had of I would not had chosen them I was one day late and they send you a letter of disconnection notice charges you 20.00 for that and then chargers you late fee on top of that because I had missed the cut off I got charge $ 33.43 on top of my bill for being one day late I so glad that my contact is up with them this next month. The renewal is double to what I was paying so BYE BYE FRONTIER

J.MORTON from Fort Worth, TX on August 16th, 2019
DO NOT USE THIS COMPANY
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Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER

John from Cypress, TX on August 10th, 2019
False Advertisements
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Worst customer Service.I should have done more research before I actually got into a contract with them.My Bill is close to $300 and I'm hardly home.I unplug everything.Called to see why my bill is high and the response I got was a rude foreign man saying Well that's the plan you chose not our fault.I asked why they are charging me an extra $75 for base fee,he continue to argue.I got annoyed and said I will just change Service.

Melissa from Corpus Christi, TX on July 23rd, 2019
Payed highest electric bill ever!
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They offered 7.3 cents for 2000 kWh and then put in the contract 16.60 cents per kWh for over 2000 kWh. I have never paid over $600 for an electric bill or anything close in my 45 years on this earth! Absolutely ridiculous and a terrible company!

Courtney Cox from Midland, TX on July 15th, 2019
Don't be late
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My mail was routed to a neighbor at my new home. But given that the company only gives you 14 days to pay your bill or they charge you $25 for being one day late and send you a letter threatening to turn off your power the day after is simply ridiculous. Most power companies send the bill out at least 3 weeks in advance so if on vacation etc. you have time to get it in without late. Then customer service is so noise and the people can only read scripted answers. Awful - moving to another company!

Dissatisfied Customer from Houston, TX on July 1st, 2019

Hello, Dissatisfied Customer from 77009,
We would like to extend our sincerest apologies concerning the issues that you have faced with us, we'll be more than happy to review your account to look into the additional fees charged in your account. Feel free to contact us at Resolution@frontierutilities.com to further assist you.
Sincerely,
Araceli R.

Frontier Utilities on July 21st, 2019

There's always a catch...
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Frontier had the best rates so, of course, I went with them. My first bill was $29. I was over the moon! Next bill...$74. How is that possible when we didn't use any more energy than the month before?? Since they have to go thru Oncor to get the energy, Oncor charges $26 JUST for the ability to use their services. That and having to use the air conditioner more. I wasn't prepared for that (since that charge was NOT explained in the fine print!). The website wouldn't let me update my new address, I had to leave a message with customer service (via email) to ask them to do it for me. It also sends email estimates of what your COULD be and you cannot how much your next bill is until it is really close to when the bill is actually due. I would've rather paid to have Oncor directly had I known it would charge me that much per month (especially since Frontier said on their page, they had "no hidden fees," but that fee was never spoken about. I just really hope there are no more surprises.

Nani1604 from Dallas, TX on June 19th, 2019

Hello, by Nani1604 from 75287,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your account. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities on July 21st, 2019

Excellent Power Choice
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From start until now, simple and no rate surprises!

Ann Sanders from Tyler, TX on June 4th, 2019
Poor Service
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Frontier website only allows payments and referrals. Everything else must be done over the phone, US mail or email. Called in to change address and could not understand the agent who spoke with heavy eastern european accent. Automated email response for Memorial Day is a week old. They still haven't checked the email box.

Poor Service from Webster, TX on May 30th, 2019
$159 base fee is just ridiculous
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Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended.

David Truong from Houston, TX on May 1st, 2019
DUPLICITOUS BUSINESS PRACTICES - Please check the Pub Utility Commission's website
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This company uses a 3rd parry site "Save On Energy" to advertise for them and accepts ZERO responsibility for how their plans are conveyed. Their ratings are extremely poor on the Public Utility Commission's website, and their rates, unfavorably high. I should have read more reviews about their business practices and customer service history before I signed up for service. For they are certainly the lowest quality and poorly run energy brokerage I've encountered in my 20 years of purchasing electricity.Beware: they will try to obfuscate massive base rates when they attempt to garner your business. DO NOT engage w/ their services. They operate at the highest level of deceit.

Samantha Nagel from Georgetown, TX on May 1st, 2019
Straight Power Plan very misleading
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Power to Choose listed this plan for 7.3 cents a KWh what appeared to be up to 2000KWh. Reading the fine print, you pay more than 3x that rate for usage UNDER 2000KWh. Buyer beware.

Suckered Customer from Dallas, TX on April 23rd, 2019
Customer Service and Billing and Account Management
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The employee that signed me up arbitrarly signed me up for electronic invoice instead of regular mail like I requested. I have contacted customer care multiple times both by phone and email trying to get the billing problem corrected but have not been successful. Customer care listens and tells me the problem will be corrected but they don't follow through to make sure it gets corrected. It seems like it would be a very simple fix but they just can't seem to get it done.

Jerry from Fort Worth, TX on April 22nd, 2019
They Discriminate Based On Income and Class
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If you have bad credit or low income, you will most likely be conned into their prepaid plan. You can expect that your payments must be at least $20 each time you make a payment. Not $10. Not $5. Even if you pay twice a day. You must pay $20 each time. Expect to pay at least $120 a month per every 200 square feet. You will not be able to speak to a rep in the US, and it is extremely difficult to explain anything not within their basic understanding of English and prewritten script. They do not give prepaid customers bills and you are given 24 hours or less notice by text (if your phone gets the text) of a disconnection the next day. You must have enough prepaid by Friday morning to get you through the weekend to Monday. If not, your utilities will be disconnected Friday morning. They will not hold disconnections despite medical conditions either. Bottom line, the less your income the larger your utility bill.

Disatisfied And Disappointed In Houston from Houston, TX on April 10th, 2019

Hello Disatisfied And Disappointed In Houston,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities on April 13th, 2019

The worst experience ever!!!
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This company might have been good in 2017 but unfortunately I signed up with them Aug 2018 and it has been a nightmare. It makes me wonder if these reviews are false. I could not get a bill from them, they turned off my electricity, when I tried to phone to get everything sorted they have never been able to correct the problem. They would phone me saying they will get it all straight/sorted/corrected and I could never get in touch with the person who phoned me. Finally I went with a new company for my own sanity's sake. They have now turned it over to a collection agency. I find all of this extremely hard to believe from someone who has excellent credit and just wanted to pay their bill. I think they're going through some tough times and I would NEVER recommend this company. It's fine to make a mistake but have the skills to make it right and let the customer talk to someone who can actually problem solve.

Lmc from Houston, TX on March 22nd, 2019

Hello Lmc,
We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I will be more than happy to further assist you to resolve this matter to your satisfaction. Fell free to contact me at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities on April 13th, 2019

Watch out for this company
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Got a surprise, my electric bill was going from $140-$170 a month. I renewed my contract with FRONTIER UTILITIES in August. I was shocked when my January electric bill was $438. This is for a two bedroom apartment. I figured some mistake had been made and paid it. This month the electric bill was for $383. I called FRONTIER UTILITIES yesterday. I had to get through two people before I got to a manager. She told me that my usage hadn't changed that much. This is where it got strange. She said that my rates changed in August when I renewed, from 6.3 cents/kilowatt hour to 10.5 cents/kilowatt hour. When I asked why the rates didn't change in August she told me they hadn't changed. I repeated what she had told me the rates were and she agreed that it was correct, but the rates hadn't changed. Now if I sell you a hamburger for $5 this week and $9 next week, and I tell you the price hasn't changed I'm either a idiot or I'm lying. I'm stuck in this contract until August, and you better believe I'll have a new electric provider lined up on July. Until then all I can do is ask you to STAY AWAY FROM FRONTIER UTILITIES.

Steve Williams from Rockwall, TX on February 27th, 2019
Deception, deception
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The paper bills are sent out with different delivery times. There is not enough time from the receipt of the bill to pay it. As a result, and I believe this is purposeful, the chances of being late are greater.
I did not receive my bill on two occasions. If you are unaware you are late, they immediately charge the late fee, but the very next day they charge a :DNP notice fee" of $20.00. This has become a significant burden from this company. During conversations with them about it, they are evasive, and take special glee. Of course, their profit soars when this happens, so they are deliberately indifferent to the problem. I think it is designed this way., forcing people to sign up for direct access to your account (but that has electronic privileges I wish to avoid).
They apologized 8 times, but refused to remove the $25.87.

When I get the next chance, and am not locked into their contract, my response will be "good bye"

Critic At Large from Houston, TX on February 21st, 2019

Hello Critic At Large,
We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I will be more than happy to resolve this matter to your satisfaction. Feel free to contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities on April 13th, 2019

Do not EVER choose Frontier.
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Like most below, I fell for the bait and switch, too. But wait, there's more! Once my usually-$75 bill tripled the first month after my contract renewed! Excpected, now that I look at the reviews, but that's not the end. After calling and screaming (literally screaming) for hours and days at anyone I could get on the phone at this company, I finally got in touch with a manager willing to actually do something. Nothing useful, unfortunately - My bill's lower now, but it's still more than double what I paid before (My bill this month was $291 dollars. For a 550 sq. ft, 1 bedroom apartment. Insane.)Never expect to be able to make a payment arrangement with the company, either. I made one - They insisted I make half of the payment right then, and the other half in no more than 3 days. NEVER more than three days. Also; You can only get one payment arrangement per 6 months. If you break that payment arrangement, like, in my case, my billpay ended up not processing the payment until the day after, they block you from having ANY payment arrangement of any kind for 12 months after.I also had $100 of disconnect and reconnect fees on my account this month. Despite the fact that I paid them by the date listed on my notice. When I called them, they offered to waive it. Which was great. Until they explained that they'd only be waiving half of it, and that it wouldn't be waived. I'd still have to pay the full $100+ dollars in disconnect/reconnect fees, they'll just add the extra $50 they expect me to pull out of nowhere to my next bill as a credit instead. That is INSANE. You cannot make a billing mistake and then force a customer to pay anyway. That's absolutely disgusting.Frontier Utilities is a collective of filth, scum, and cockroaches in human flesh. Their employees have no empathy and no power. Their managers are about as understanding and filthy as your average garbage pail. Stay far, Far, FAR away from this company, unless you enjoy having your energy bill randomly higher every single billing cycle, and a company that sees absolutely no value whatsoever in retaining and helping their customers.I've already reported them to the Texas PUC and the Better Business Bureau, as well as the Consumer Financial Protection Bureau. I've also recently begun speaking with a lawyer regarding a pending class action lawsuit against their company for the exact practices I and many others have mentioned on this review board.

Matthew Leonard from Houston, TX on February 11th, 2019

Hello Matthew Leonard,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli (or else) and I reviewed your account, I see that the issue was escalated and further investigated. Feel free to call our friendly customer service to answer any questions you may have PH#866-926-8192.
Sincerely,
Araceli R.

Frontier Utilities on April 13th, 2019

Stay Away From Frontier
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They hook you in with a decent rate, and boy, are you in for an unpleasant surprise when you get your bill. I was with them for 4 months, and got outrageous bills for a small apartment, that sits empty for 2 to3 weeks out of the month. They have a penalty for getting out of the contract but it is worth paying to avoid being swindle with a high bill every month.

MCM from Dallas, TX on February 8th, 2019
THE MOST EXPENSIVE ELECTRIC BILLING COMPANY
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They will promise to help you save. Its the fees they charge that get you. When u sign the contract with them. They know u cant switch without paying that very high cancellation fee. So they start with $20 fees here $6 there before you know it. You are paying an average of $34-$96 in fees more every month on top of your electric usage

Baura from Spring, TX on February 5th, 2019
Service is Terrible
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For 11 months after we received the first bill, we asked for an address correction. EVERY MONTH. They NEVER CORRECTED THE ADDRESS, giving us problems receiving the bill, and problems paying the bill. Because there is an extra letter at the end of our address. ALL THEY HAD TO DO IS DELETE ONE LETTER. AFTER 11 MONTHS IT IS STILL THE SAME. WE ASKED EVERY MONTH FOR THEM TO CHANGE, WHICH EACH TIME THEY SAID THEY WOULD!!!!!!We WERE then put in a position to call in our payments EVERY FREAKING MONTH. WHICH ENDED UP HAVING US SPEND 1 - 2 HOURS A MONTH JUST TO PAY THE BILL OVER THE PHONE BECAUSE THEIR SYSTEMS DO NOT ACCEPT THAT EXTRA FREAKING LETTER ASSOCIATED WITH OUR ADDRESS. THEY HAVE COSTED MY HUSBAND AND I ALMOST 24 HOURS JUST TO PAY OUR ELECTRIC BILL OVER THE LAST YEAR!!! So. When our contract was up? WE CANCELLED giving notice in November that we were cancelling on the appropriate contract date in December. WHICH THEY JACKED-UP THE PRICE, & DOUBLED OUR CONTRACT AMOUNT FOR THAT MONTH! SO THEN, AFTER WE PAID THE LAST BILL, WHICH WAS DOUBLE THE USUAL AMOUNT PAYABLE IN DECEMBER, THE MONTH WE ALSO CANCELLED! THEN, TODAY, FEB. 4, 2019, WE GET ANOTHER BILL WITH A DISCONNECT AND RECONNECT FEE OF $50! WE ARE IN CONTRACT WITH ANOTHER ELECTRICITY PROVIDER? I'M POSTING THIS EVERYWHERE, FRONTIER IS A RIP OFF WITH HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE!

D2 IN TEXAS from Spring, TX on February 4th, 2019
Sad to let you go!!!
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I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...

Joe from Laredo, TX on January 21st, 2019
Billed for 35 days, so I went over by 213 kWh and had to pay 15.9 cents per for the extra!
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Frontier tried a fast one on me on my 01/10/19 bill by billing me for 35 days. Since I use about 1900 kWh per month on a flat $145 for 2000 kWh, the extra 4 days resulted in a penalty rate of 15.9 cents on 213 kWh. Next month, I'll probably be read with 25 days for about 1600 kWh. Will I get an adjustment? HELL, NO. I'll pay the flat 2000 kWh for $145. This HAS to be ILLEGAL. I've already filed a BBB complaint and I'm going to the public service commission's (or whatever it's called in Texas) website to make a complaint there, too. Someone has to speak up or unwitting consumers will get screwed by Frontier from here to eternity.

Texconsin from Cypress, TX on January 16th, 2019

Hello ted@zeck.com,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your account. In case we are not able to reach you, please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

Frontier Utilities on March 7th, 2019

Too quick to disconnect
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Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late.

Carl G from Houston, TX on January 10th, 2019
Worste company
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My light got shut off , granted it was my mistake, but when I called after making payment the lady told me she would put me in for a connection it in the meantime she would look to get me a better rate. I have a baby that has severe allergies and is hooked up to a breathing machine overnight. When I told the supervisor, that there had to be some kind of emergency procedure they could follow she insisted that it was center point who would not be available to turn on my power until the next day but since I was going to be connected until morning I might as well get a good rate. Forget that my baby wont be able to breathe. I WILL NOT WAKE UP TO A DEAD BABY BECAUSE OF THE INCOMPETENT UNEMPATHETIC "SUPERVISOR" I will be staying in a hotel tonight looking for a better light company.. even if that means paying a higher rate.

Moon from Houston, TX on December 6th, 2018
I have plane not right at all
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I renewed my contract online this my account # 0541859 for the same plane I have before easy 12 I just have to pay$75 if I dont use over 1000 kw and month after I find out my plan was changed to different plan because The bill Change is not the same what I was paying the last contract I call all they said I did this change I said ok can I go back to my oldest plan they said no I talk to supervisor same thing they just dont care I dont use over 1000 kw Monthly I dont pay over $75 now my usage for this November was 694 kw and the charge was $109 this is scam am going to cancel my service I dont recommend this company safe your time they not even 24/7 service we you never charge me for the past year for center point charges and taxes for this new contract am having this is how you lie to people I got to pics show the different for this year and last year also I have the charges for last August 28/2018 right before my contact finish and ready to renew which I did online but look at the different

Audi from Houston, TX on November 29th, 2018
Bill too high
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I have been with Frontier for about 3 months I live alone and never have on my air conditioner, because I try to keep my bills low because I am on a fixed income. I only have on 1 tv and a fan and 1 lamp until I go to bed. And my bill is over $100 I can't understand that. Then when I called I was told the people that lived there before me usage was around the same as mine. How can you compare it I am 1 person(myself) now compared to them 4 adults and 3 kids.

Very Upset!! from Houston, TX on November 17th, 2018
Sky rocketing rates on renewal
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I renewed my service with them after a uear and the price of the bill tripled. They only give you two day ectentions and require half the bill first. I'm shopping for more affordable service. They are a rip off.

Lynn from Houston, TX on November 10th, 2018
Confusion
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Just changed to Frontier a couple of weeks ago. 1st bill - SHOCKER. Was not aware about $145 flat rate. My electricity bill is usually at most in summer $100, winter, fall is usually $50. Called customer service, hard to understand for one, cant help me. Frontier Mission Statement - Our mission is to create superior value and satisfaction for our customer - We execute our mission through the highest standards for service, innovation.Their customer service did not help the customer, was not innovative with ideals. Instead they laughed at me.

Harry from Dallas, TX on November 7th, 2018
Horrible experience
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Recently left Frontier after being overcharged 24.99 kw. Complete scam and no customer service. Paying 12 kw now with another company.Frontier charges you the average usage not actual usage. Please dont use this company!! They only take advantage of you. Do not do business with this company. Read the other reviews.

Ralph from Bedford, TX on October 23rd, 2018

Hello Ralph,
We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com to further assist you.
Sincerely,
Araceli R.
Frontier Utilities

Frontier Utilities on October 29th, 2018

BAIT & SWITCH
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First year great. Affordable. Down hill from there. Bill more than DOUBLED. Same home, same usage. Called several times and was told nothing they can do. The higher manager was to call me back. Never got that call. Switch before you contract ends.

Robin from Euless, TX on October 22nd, 2018

Hello Robin,
Thank you for taking the time to provide feedback. I reviewed your account and I see that one of our Supervisors in Customer Service called you but was unable to get in touch with you, feel free to contact us at Resolution@FrontierUtilities.com. Also, I see that you renewed your plan with Frontier Utilities, and we want to thank you for your business.
Sincerely,
Araceli R.

Frontier Utilities on October 29th, 2018

Horrible services
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I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services.

JAC from Grand Prairie, TX on October 15th, 2018

Hello Jac,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologize for any inconvenience you may have. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com, so we can get this matter resolved immediately.
Thank you
Araceli R.

Frontier Utilities on October 29th, 2018

Horrible services
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I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services.

JAC from Grand Prairie, TX on October 15th, 2018

Hello Jac,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologize for any inconvenience you may have. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com, so we can get this matter resolved immediately.
Thank you
Araceli R.

Frontier Utilities on October 29th, 2018

Horrible services
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Likely to Recommend

I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services.

JAC from Grand Prairie, TX on October 15th, 2018

Hello Jac,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologize for any inconvenience you may have. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com, so we can get this matter resolved immediately.
Thank you
Araceli R.

Frontier Utilities on October 29th, 2018

BAIT AND SWITCH, BEWARE OF THEIR "LOW PRICES"!
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The first 12 months we had a great rate, then we found out what they do to make money. They said they notified us by USPS mail about the contract expiration. I wasn't emailed or called about the contract expiring, so they billed me the out of contract rate for a month at +$400 (my bill is usually 170 or less). I called to see if they would correct it, and they would not. I was offered a small deduction, but they wanted me to sign a new contract. The new contract would increase my bill by $85/mo. I refused to sign any new contract. New customers get the really nice prices listed on their website. Existing customers are not offered anything close to the pricing for new customers. Now, they will get nothing from me. No one really cared about keeping me there, including multiple account managers. It took me 5 minutes to switch companies.

DONT DO IT from Spring, TX on October 12th, 2018

Hello,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com so we can get this matter resolved immediately.
Sincerely,
Araceli R.

Frontier Utilities on October 29th, 2018

Billing
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We been with this company quite sometime now just contact customer service and it was horrible experience called to get additional few days extension due to how we get paid and there were just nonchalant we always had paid and paid in full which we willing in a few days just Gerry unhappy are this point

Paul Fefie from Houston, TX on October 12th, 2018

Hello Deidre Verret,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. I was able to locate an account under your name and I will be more than happy to contact you at your earliest convenience, feel free to send me a message at Resolution@FrontierUtilities.com to further assist you.
Sincerely,
Araceli R.

Frontier Utilities on October 29th, 2018

Should of done more research
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You can easily find better alternatives than this company. My last bill was $116 for electricity charges (which isnt too bad) and then a $82 "utility service charge!" I understand having service charges but not for an amount that is more than half of my electricity usage. Suffice to say I will not renew with this company.

Joe T. from Houston, TX on October 11th, 2018

Hello Joe T,
Thank you for taking the time to share your feedback. My name is Araceli and I want to reach out to you to answer any questions you may have regarding the charges on your bill. As you know all plans with all Retail Electric Providers have the charges from the TDSP (Transmission and Distribution Service Provider) this is to cover the generation of electricity and the maintenance of the power lines and equipment. Please feel free to reach out to us at www.Resolution@FrontierUtilities.com to further assist you.
Sincerely,
Araceli R.

Frontier Utilities on October 29th, 2018

HORRIBLE EXPERIENCE
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I GAVE ONE STAR BECAUSE I COULDN'T CONTINUE WITHOUT A STAR. OTHERWISE IT WOULD HAVE BEEN A -1. SO LIFE HAPPENED........AND SO COULDN'T MAKE MY PAYMENT ON TIME. ENDED MAKING IT ON A FRI. WAITED TILL MON TO CALL AND ASK THEM IF THEY CAN TURN MY ELECTRIC BACK SINCE I HAD PROOF THAT I MADE A PAYMENT. THE SO CALLED SUPERVISOR BY THE NAME FRANCISCO TAKES ME ON RUNARROUND TO EVEN CONTACTING THE COMPANY THEY USE FOR THEIR PAYMENT, SPENT AN OUR OR SO ON THE PHONE ON A THREE WAY, ASKS FOR APPROVAL OF PAYMENT FROM THE AGENT, ALL TO NO VAIL !!!!!! HE PUTS US ON HOLD, TELLS US HE WILL SEE WHAT YO DO, ONLY COME BACK AND SAY, I AM GONNA HAVE TO WAIT TILL HE GETS A 'TRANSMISSION'. HE TRIES TO RUSH ME OFF THE PHONE BY SAYING I WILL HAVE MY MANAGER CALL YOU BACK. THAT IS WHAT YOU WILL HEAR FROM THEM WHEN YOU REQUEST TO SPEAK TO A MANAGER. YOU COULD TELL THE SUPERVISOR IS INEXPERIENCED FROM THE WAY HE WAS HANDLING THE CASE. LEFT THE PHONE UNSATISFIED, WHAT A WASTE OF MY TIME! I WILL NEVER RECOMMEND THIS COMPANY TO ANY ONE.

Stl from Dallas, TX on October 8th, 2018

We are sorry to hear that you did not have a good experience with us and appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for your poor experience with us. My name is Araceli and I I will be more than happy to answer any questions you may have, feel free to contact us at Resolution@FrontierUtilities.com

Thank you.
Sincerely,
Araceli

Frontier Utilities on October 29th, 2018

Okay then suddenly, just. not. okay.
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I started my service in June of last year at a new apartment. The pay as you go system was convenient and relatively affordable. Then recently I moved to a new apartment. I called Sept 10th to have my service moved to my new address. The agent was friendly and seemed to do his job. 3 weeks later I noticed my text updates weren't showing any power usage. This meant that my service hadn't been switched over. So I called the customer service line and spoke to another agent. He was friendly and transferred me to their sales department. The sales department hung up on me. I called back and went through the same process with another agent. The sales department hung up on me AGAIN! I called back a third time, by now I was understandably irritated. I asked to speak with a supervisor and got a lady with a name that sounded like Mayela. I only remember her name because she seemed to be the only one at the company with any brains. This time when she transferred me to the sales department, I spoke to someone. His name was Gordon. I remember his name because he tried to upsell me at a time when I wasn't interested in upselling. He was going to close my current account and open a new one rather than simply transferring my service. I didn't actually lose my temper until he tried to charge me the 75 dollar new account fee. I have a long fuse. I'd been on the phone at work with these people for an hour and I'd already been hung up on twice by this department. Yes, I was angry and I did yell at him because I'd finally had it. So when he hung up on me I called back and spoke with my savior Mayela again. She transferred my service herself no problem in the course of 15 minutes. That was all I wanted, and I was happy. That is until I noticed that the 60 dollars I had prepaid on my account was depleted after 3 days. When I called customer service I spoke with another supervisor I think his name was Issac, I don't clearly remember because at this point I was ready to drop my service. What I was looking for was something along the lines of "We're so sorry this happened, we'll refund your money to you right away and fix the issue immediately." What I got was Issac being argumentative stating that obviously a 2 bedroom 600sqft apartment was using 40kwh a day and the problem was totally mine. He didn't even check if it was a problem on their end, even though I'm obviously paying for two apartment's electricity usage. Its the weekend and I'm being extorted until monday when I can switch to a different company. My cost says its 10 dollars a day for electricity but 30 dollars seems to only last about 24 hours. I will NEVER use this company again! DO NOT USE FRONTIER! The pay as you go is convenient and the text updates are savvy and informative. I know sometimes people try to get away with stuff and when it fails they write crappy reviews. I used to work in a call center and I get it. THIS IS NOT ONE OF THOSE SITUATIONS! This company is screwing me out of money I don't have. I'm actually debating if it would be worth it to be out of power for the weekend rather than pay 30 dollars for power the third time this week. DO NOT USE FRONTIER.

Rachel from Galveston, TX on October 6th, 2018

Hello Rachel,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com so we can get this matter resolved immediately.
We are open Monday through Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Sincerely,
Araceli R.

Frontier Utilities on October 29th, 2018

Definitely would not recommend
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I was with Fronteir utilities for a year and while the price was cheap, the customer service was horrible. After being with them for over a year I was offered a price plan that was double what they were offering new customers. Their customer service representatives are horrible and do not work with you at all. If you pay your bill late, as in 30 minutes late, you are charged a $20 fee for a letter to be mailed to you. They do not work out payment plans or payment arrangements. Every bill must be paid in full every single month. My rates were not horrible until my contract expired. I spoke with someone about getting a 72 hour extension to pay my bill which was six days overdue and was told sorry were shutting your power off even though you have a small child in the house. You get what you pay for

Angel from Spring, TX on September 27th, 2018

Hello Angel from 77379,
We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com
We are open Monday through Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you.
Sincerely,
Frontier Utilities Customer Care

Frontier Utilities on October 12th, 2018

Horrible company with predatory practices
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Absolute crooks. I had their prepaid service for almost 2 years. It got to where it was over $12 a day for 40kwh of electricity. I had only ever lived in areas with single municiple power providers before this, so I didn't know how crazy high these companies can mark up prices. Just switched to Griddy, also a prepaid service, and using the same amount of power, same temperatures outside, and the same wholesale power costs, we are paying about $2 per day for the same power. Yes, that includes the delivery fees as well. All in, we are hitting $75 for the month now where we were paying about $350 per month before.I am a fool for not looking in to it sooner, but this system of selling power seems to intentionally convolute the process so predatory companies like Frontier utilities can take advantage of people.In addition, they have, without exaggeration, the worst websites I have ever used for a utility. The data is slow and convoluted when compared to other companies. Not even the credit card form is formatted properly. Browsers don't recognize the form as a credit card form so if you use systems to securely store card info and fill those fields, it won't work.

Jonny from Austin, TX on September 16th, 2018
Not worth it. Run!!!!
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Started off .08 cents kwh and great! pay as you go, they send usage and you can track and plan. Sounds great right? Well, that turned quickly. I accidentally paid too much on one of my payments, too many zeros, ok, so my fault. I called customer service and asked if they able to return the money and I will submit a new payment. well, they said, yea, yea no problem. but it never happened. I sent an email asking them to check on it and still no answer, no response, nothing they just lied to me and kept both payments.

But real problem was after only 4 months of using them, they ended up charging 17 cents kwh as it went up from .08cents. That is when i bailed out. They will not tell you the rate until after make a payment, then you have to perform the math yourself to figure this out.
NOW, after switching, they are returning only part of my remaining balance. Yea Part of it. I have no idea why, they are NOT responding to emails, and I also found that their representatives struggled with 2nd grade math as They have no idea on how to add and subtract. I have supplied real numbers to show that they are in the wrong and they refuse to see this nor responding to emails. They are just plain stupid. I have am still fighting with the thieves demanding they fix it.
What they do not know is, I have been tracking my power, every month for the past 12yrs. I read the meter, I am proficient in excel so I know how much power I use every week and can forecast it very well. It is not hard to do, but you have to spend to effort in doing it.
It is just Unbelievable, that they are stealing this money and my advice is go somewhere else.





Johnny from Magnolia, TX on September 15th, 2018
Horrible service with contract renewal issue
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I chose Frontier Utilities when we finally moved into a house with non-regulated electric provider and until today I was overall very happy. I got a bill that was near double my normal bill even though the usage was barely more. I was so confused. After a very long wait on customer service, I was told that my contract ran out and I received paperwork in May. Well first, I travel for work and I just started a new job so I have been gone a ton. Second, I get emails from them Frontier every week and I never received any reminders, calls or anything. At first, the customer service rep acted like he could help and then he came back and said he was still researching a rate for me but he wanted to let me know there was nothing he could do about this bill. I spoke to him for awhile and asked for a supervisor and he put me on hold for a long time. Then he came back and told me a supervisor would call me back. After quite some time, I finally called back again, waited on hold again and was told the supervisors were gone for the day and there was nothing that could be done any way. So I was completely jerked around. I am researching and calling other providers now. So disappointed because up unitl now, I had been so happy.

Melissa W from Mckinney, TX on August 17th, 2018
The company good in a pinch!!!!!
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This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

Switch To Txu,the Smart Thing To Do.. from Athens, TX on August 15th, 2018

Hello Ms. Kimberly Britt,
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I would like to speak with you regarding your concerns about the power load you received in your home. Frontier Utilities as any other Retail provider only bills you for the electricity you use, we have no control of the energy delivered to your home, the Utility Company has control of the electricity load, feel free to contact me directly at Resolution@FrontierUtilities.com to answer any questions you may have. I look forward to speaking with you.

Sincerely,
Araceli R.

Frontier Utilities on August 17th, 2018

Love frontier
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I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

One Year Servcie from Mcallen, TX on August 8th, 2018
Schuyler from fort worth
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I never received a bill for two months finally found out the late account by browsing on line paid 3/4 of the two bills leaving 60 dollar balance 1 week later my electric was off with no notice.....paid the balance of 60 dollars and have to wait 4 hours with kids in the dark and all the customer service says pay you bill... have been with your company two years never been late and always pay in full really unhappy and i will change companies.

Schuyler From Fort Worth from Fort Worth, TX on July 30th, 2018

Hello Schuyler,
We are sorry to hear that your service was disconnected and this caused a huge inconvenience for you and your family, if you ever need arrangements in your account, feel free to contact us to further assist you. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your account. Feel free to contact us at Resolution@FrontierUtilities.com.
Thank you.
Sincerely,
Araceli R

Frontier Utilities on August 7th, 2018

Giant rate hike
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With Frontier many years. Most recent bill increased 6x from prior month. Discovered that the rate increased to $0.25 per kW-hr. Last bill was twice as large as the highest ever seen at this house in 17 years. I could not switch fast enough.

Former Customer from Sachse, TX on July 13th, 2018
OUT OF THE BLUE THEY CHARGED US DOUBLE
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I was very disappointed to receive our July 5, 2018 bill. We went from paying .21 cents per kw to .26 cents per kw. That does not look like much, but it is a little more than half of what we were paying. When I called and spoke with Melvin in customer service, he said it was because we had not had a contract with them for five years and that President Trump had changed the bill with increasing rates. I did my research and found that President Trump had not done any such action. Then there was the issue that he said we had not had a contract within five years. I questioned as to why after five years of never receiving an email or phone call from them they would randomly increase the rate without warning. He said that they had sent out a letter, which we never received.
I asked Melvin if they could adjust the bill back to our rate of .21cents per kw and he said no. He could do that on the next bills if we signed a new contract.
Unfortunately, they lost my business for two reasons. One, the false statement about President Trump increasing the rates, and two, the fact that they were not willing to work with a long standing customer.
I have shopped around for better rates and have gone with a local company that gave me a fixed rate of .10 cents per kw. FOLKS, SHOP YOUR RATES.

Wendy G. from Houston, TX on July 9th, 2018
Thieving, abusive liars.
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Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.

Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.

Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.

If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it.

Farlance from Houston, TX on July 9th, 2018
Liars, scammers, and thieves.
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Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.

Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.

Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.

If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it.

Scott from Houston, TX on July 9th, 2018
Outrageously HIGH Variable Rate
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I HAD been a customer of Frontier Utilities for about 5 years. My contract expired years ago and I had been on a month-to-month variable rate plan. The monthly bills were still within reason so I did not really notice it. However, my last three monthly invoices had kWh usage rates of 27.23, 24.53, and 22.70. The extremely high monthly bills caught my attention. There is no excuse, no explanation for rates that high. It is ridiculous that a company would do this to a loyal customer. I contacted them and they said that there was nothing they could do. Well, there is something that I could do... I signed up with another company that same day.

Donovan from Alvin, TX on July 9th, 2018
Beware end of contract
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3x times previous rate. Change provider and new 2 year plan is down to what we got on frontier contract. If companies can give a fixed rate that long that means the off contract at 3x is just gouging.

2 Year Customer from Fort Worth, TX on July 8th, 2018
RUN FROM THIS COMPANY!!!!!
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This is by far the WORST company that I have ever encountered! They are a complete RIP OFF! I was with them for 3 years and the first 2 years they were great, however in 2018 they changed for the worse. I had prepaid electricity and I'm guessing that the company is struggling and so they are using the PP customers to rip off and try to keep afloat. I was paying $25.00 per day and EVERY morning, I'd get a disconnect notice stating my account was in the negative. I even started turning my breaker off at night just to see if I'd still be billed and sure enough, the next morning I'd have a disconnect. DO NOT..I repeat DO NOT use this company. The reps are rude, they barely speak english and you will go broke with them! I took a chance and applied for TXU and only had to pay a $50 deposit, plus I get free nights and my bill is nearly 75% less than what I was paying with this Rip off company! Take heed to all the bad reviews!

Lynette from Crowley, TX on July 5th, 2018
Still Waiting for a REFUND
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I cancelled my service with Frontier Utilities on the 5th of this month. I had a remaining balance of $18.96 that was due back to me. Customer Service said allow them 10 days and the money will be returned to the last payment method(my debit card). Then I received an email on the 10th saying we have closed your account your $18.96 will be put back on the card within 10 days again. So now we are pass the 10 days. I give Frontier Utilities a call and this is where the problem began. Not only did they say the don't know why, but he was still talking about the 10 days now it was 10 business days. How ever you look at it calendar or business day this was the 12th day. All I want is for Frontier Utilities to be more responsible for their actions and give me what's owe to me. That's all

You Will Be Waiting More Than 10days For A Refund from Houston, TX on June 20th, 2018

Good morning 30cjones713@gmail.com,
We are sorry to hear that you were not satisfied with the refund time frame, I will look into the status of your refund and I will send you a direct message to your email address. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your Frontier account. I will contact you shortly to review your inquiry further. In case we are not able to reach you, please contact us at Resolution@FrontierUtilities.com or call 1877-293-7535 and ask for Araceli.
Thank you
Araceli R.

Frontier Utilities on June 29th, 2018

Frontier Must be in financial Trouble
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Got a bill today for more than double my usual bill. Apparently, I fell off my guaranteed period and they charged me .21 per KW. I have been with them for several years and was happy. I would always get more than one reminder to sign back up. I don't remember receiving anything in last six months. Upon calling, they would not negotiate in any way to get relief from this ridiculous bill even if I sign a new contract. .21 is abusive even on a variable contract. I have to assume they are taking customers for whatever they can while the doors are still open because they certainly don't value the ones they have. Or in my case, used to have.

Disappointed In Corporate America from Frisco, TX on June 20th, 2018

Good morning Ms. Bharamgude,
We are sorry to hear that you were not satisfied with the service we provided. I will be sending you an email so you can contact me directly to go over your account, at Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. We contacted you yesterday via phone at the number registered in your account, but we were unable to get in touch with you. I will be contacting you shortly, feel free to reach out to me via email at Resolution@FrontierUtilities.com or call me at PH#1877-293-7535 and ask for Araceli.
Sincerely,
Araceli R.

Frontier Utilities on June 29th, 2018

Happy Resolution
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I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.Alicia

Alicia R. from Tomball, TX on June 7th, 2018

Hello Mrs. Alicia R. Thank you kindly for your five-star rating. We really appreciate you for taking the time to share your good experience. Please contact us at Care@Frontierutilities.com or call us at 1866-926-8192 if you have any questions or concerns in the future. Thank you again for choosing Frontier Utilities as your electricity supplier!
Sincerely
Amin S.

Frontier Utilities on June 14th, 2018

They will rob you! So I put $50 in yesterday I put $50 in my prepaid account yesterday
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I put $50 into my prepaid account yesterday today it's showing I have a balance of $20 I did not use $30 of electricity in one day this is not the first time this has happened! When I call they never have an answer for anything! When I ask to speak to a supervisor they put me on hold I was on hold for 10 minutes and then they hung up on me! I was a loyal customer to them for 3 years and I'm fed up! I'm going to switch service and I want my $20 it's in my account now to be giving back to me

Crystal Stacks from Arlington, TX on May 24th, 2018

Hi Ms. Crystal Stacks:
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I reviewed your Frontier account. I tried to contact you but nobody answered and I was unable to leave I voice message, I would like to speak with you to review your inquiry further. Feel free to send me an email at Resolution@FrontierUtilities.com or call 1866-926-8192 and ask for Araceli.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.

Thank you.
Sincerely,
Araceli R.

Frontier Utilities on May 30th, 2018

Frontier Utilities Stinks
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I switched from Cirro to Frontier. What a mistake. By bill, typically less than $100, was set up for $145 as a minimum per month. I had to pay two full billed months and a $200 fee to change. Back to Cirro I go. Take a look at the BBB sight before ever signing up with these shysters.

Chris from Houston, TX on May 11th, 2018

Hello Mr. Chris,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1866-926-8192 and ask for Araceli, so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.


Thank you.
Sincerely,
Araceli R.

Frontier Utilities on May 11th, 2018

Pat due
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I want to know why my past due bill has went up 3 times once for everyday I'm late? Tried emailing no reply If it goes up again tomorrow I'm cancelling I did like this company now I'm alittle alert

What's Going On With This Company from Dallas, TX on May 6th, 2018

Hello Mr. Jeremy. We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1877-926-8193, so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you
Araceli R.

Frontier Utilities on May 7th, 2018

Trick you with hidden charges
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I changed from Cirro and first bill was 3X what I was paying with Cirro. Found out there was a "hidden charge" of $125. The devil is in the details !

James Erickson from Grand Prairie, TX on April 17th, 2018

Dear Mr. James Erickson,
We are really sorry to hear that you did not have a good experience with us as a Frontier customer. We understand your frustration and truly appreciate you bringing this to our attention. I would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with the best Phone number# and the best time to reach out to you, to further assist you. We appreciate your business and hope to connect with you soon.
Thank you

Frontier Utilities on April 17th, 2018

Stay Away!
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STAY AWAY!If you are considering Frontier Utilities I would highly discourage it. I am only giving one star because 0 wasn't a possibility. I recently started my service, less than a month in I received a notice of cancellation prior to ever having been sent a bill. I paid it the day it was received and apparently incurred late fees as a result. The next month my bill went from 40$ to 140$ which came as a surprise being as I was out of the country for 2 weeks within that month. I made several attempts to sign in to the online portal to see what was going on with my account, however the site wouldn't recognize my email even though I was receiving weekly email updates of my usage (which came out to around 200 kwh). I tried the forgot password link as well as the register as new, both came back with errors. I then tried looking at the website to see my plan details and somehow now that won't even work. I have the original email from when I signed up and it wasn't anywhere near the rate I'm receiving. I called customer care and the girl couldn't give me any explanation after over an hour on the phone. I called again the next day and spent a half hour on the phone just to be told I couldn't speak to a supervisor that I would be transferred to retention. After waiting on hold another 20 minutes I was hung up on. So my only option now is pay through automated system by phone with no explanation as to why. This company is a sham don't waste your time or money. They did not provide the service I signed up for and their systems don't function as advertised. I am canceling my service and they will not receive another dime from me.

Dg from Sugar Land, TX on April 4th, 2018
THE WORST ELECTRIC COMPANY EVER!!!!
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This is by far the worst place I've ever had my electricity through. They bill you so many bills a month with an amount due in big letters, but they really want you to read through the bill and find the amount in small letters to pay instead. Customer service is rude and all they do is connect you to other people and never answer your questions.

Pissed Off Customer from Temple, TX on March 24th, 2018
Dont be tricked! Frontier deceives and has horrible customer service
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I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best choice of plan. The next day after reviewing the plan more carefully I realized it was not for us. The rep told me I had 3 business days to cancel. When I called frontier the next day to cancel they said I could not cancel because this was a new home move in. I explained that I have lived in the same home for nearly 7 years and this was not a new move in. They said they could not switch me back or I would be charged a $250 cancellation fee. I pressed that this was not what the rep told me on the phone. They then said they would have to review the phone tapes from my initial conversation with the rep and it would take several days. Can you believe this? Obviously they are insinuating that I am lying about the rep telling me I have a 3 day cancellation period. What happened to customer service? They have zero! The original rep also told me incorrect information such as it being a $200 cancellation fee after 3 days not $250 and the kw usage was different then what he quoted. Run from this company! They also said if I tried to cancel before it was resolved my power would be turned off because they cant or won't cancel the order and send me back with my previous energy company.

Kelli from Frisco, TX on March 14th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

Rip off
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Customer service is terrible. Hidden fees and not willing to work with changing contract due to hidden fees

Villarreal from Crosby, TX on March 12th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

STAY AWAY FROM THIS COMPANY!!!!!
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I have never had such a horrible experience when dealing with an electric company!!! The staff is very unprofessional (upper management included). Besides having the worst customer service staff I've ever had to deal with, they are crooks!!! I was sent an email stating that I needed to renew my contract, I called the to do so. I'm that call, I was advised by their agent that another plan would be more economical for me, considering my past year's usage. I made it clear to the agent that if I changed plans and wasn't happy, could I immediately switch back to my old plan (knowing that all call are and/or should be recorded) and he told me "of course ", with no issue. Fast forward to the new plan kicking in, I received a bill 3x more than the highest bill I had with them......this is no exaggeration people, my bill was literally 3x the normal amount!!! Of course I immediately call in to get answers and to no avail, they pushed me off on Centerpoint, which I contacted and Frontier still did not correct this issue!!!! I asked for my plan to be changed back, they told me no, I asked for them to pull the call I mentioned previously, as they said if the agent told me that, they would change it back. So, a request for the call to be pulled was submitted, I was told over and over again that a supervisor would contact me back........you guessed it, I STILL HAVEN'T HEARD BACK FROM ANYONE, but these extremely HIGH bills are still rolling in!!!! All I can advise others to do is to find another company to deal with. YOU WILL BE DISAPPOINTED IF YOU CHOOSE FRONTIER UTILITIES!!!!

Calandra M. from Houston, TX on March 3rd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

Bait and switch
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I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill.

Unhappy Customer from Pearland, TX on February 22nd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

Dishonest company! Watch out!
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I have been a frontier pay as you go customer for 13 months. I was happy with frontier initially, but then I noticed that my daily usage increased during months when I was not using my AC or heat. That doesnt make any sense! I would check my account and it would say I had 20 or more days of power left and then all the sudden they would text a disconnection warning. Something fishy is definitely going on. If I wasnt moving out of the country Id definitely be looking into this further.

Jolene from Copperas Cove, TX on February 22nd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

Better off paying cancellation fee than sticking with this company
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Every month there's a different due date. If you think you're gonna to pay on last month's due date you'll be late. If you pay early they change it to the date that you paid. Worst utility company I have ever been with. I regret ever signing up with these guys.

George from Killeen, TX on February 20th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

I'll likely be switching asap!
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I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond excited to receive my first bill last month and see my usage because I knew I was being overcharged by my previous company. I paid my bill and received my confirmation and it was deducted from my bank. Imagine my surprise when I got home this evening to no power. Only me, nobody else. I checked my account via automated phone and it says my account is paid, no balance due and thank you for my payment last month. Apparently I'm not the first one this has happened to based on reviews. Lesson learned to read reviews first. Very unsatisfied customer here.

Teresa from Houston, TX on February 13th, 2018

Hi Teresa, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon.

Frontier Utilities on March 20th, 2018

Poor Service
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Brother in law got the worst service cause they don't know what their doing he's been waiting for two days for his electricity to turn on and nothing yet has happened they don't keep their word that's sad

Obet Enamorado from Galveston, TX on February 9th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

Run from this company!!!
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They left over 50 of my residents without electricity for over three hours in the freezing cold weather and all we received was a simply apology. Horrific service and their mistakes cause physical and emotional harm.

Kimberly from Anna, TX on February 7th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

I've been scammed!!!!
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It upsets me to have to write a bad review on this company, as in the past, I would've had nothing but great things to say about them. After being with them the first year, I was more than happy, until it was time to renew my contract. The agent that I spoke with have me some insight on a plan he thought would save me money & recommended I choose said plan. I specifically asked him if I were not satisfied with the new plan, could I switch back to my original one, he told me YES!!!! Fast forward to my next bill....IT WAS ALMOST TRIPLE WHAT I HAD EVER PAID FOR ANY OF MY BILLS, YES, TRIPLED!!! I immediately contacted customer care, as I thought my bill had an incorrect amount due. I was advised to contact Centerpoint to have them come and re-read my meter, I did just that. Upon contacting customer care again, to see if my meter was re-read & what the outcome was, I was treated as though I was a customer who had not paid her bill, in full, every month previously!!! I was also given the run around by one of their supervisors, who refused to assist me by telling me "he didn't know anything", but he's a supervisor, right? I asked if there was someone else I could speak with & he told me..." he didn't know". I then let him know that my bill was due, but I had reservations about paying it until my meter had been read by Centerpoint. He then told me that I had a 9 day grace period to pay without penalty, that worked for me since Centerpoint informed me that my meter would be read within 13 days, that 9 days would have ensured I had time to receive the outcome from Centerpoint without penalty. I go to view my bill, because at this point I was just ready to pay, I didn't want to chance my lights getting disconnected or to be given a late fee and low and behold, my bill is $20 more than it was a few days ago!!!!! This is ridiculous. I pride myself on being a good customer and to be treated this way is less than professional. Your agents and supervisors give wrong information & don't know a great customer when they see one!!!! I honestly wish this hadn't happened this way, I thought I found a company worth being with.

C.M.M. from Houston, TX on February 3rd, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

You get what you pay for
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Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them know my bill isnt due yet they always tell me they sent another one out before. So apparently I am supposed to pay 3 bills in a month. I always pay on time with everything and never have a problem. They can never seem to have an answer for me. Its not the post office, I have gone to them. I check my mail daily and they are not sending this mystery bill. They are always rude and unapologetic on the phone. Id rather pay more a month and have a company that knows what they are doing and treats their customers with atleast an ounce of respect.

In The Dark. from Fort Worth, TX on January 22nd, 2018
Accidentally selected wrong plan
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Accidentally selected wrong plan but did not receive a bill in the mail until 2 months in to realize this mistake. Tried calling and they told em that you cannot change plans with them so it would cost me $200 to cancel. Ridiculous. No help at all provided by customer support.

James from Richardson, TX on January 18th, 2018

We believe that sharing reviews publicly provides helpful insides to making the right decision when choosing an electric provider. In case of a negative review like yours, publishing a review with the name that is associated with your account will help us to provide a fast response from our team. We are very committed to resolving any of our customers concerns or issues that cause a poor customer experience with Frontier Utilities. Since we are not able to reach you, please feel free to contact us at 866-926-8192 or if you would like someone from Frontier to contact you directly, please respond to this message with your contact information. Please refer to Cyla when you call us. Thank you for your feedback

Frontier Utilities on March 14th, 2018

Horrible customer service
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Once I realized that my bill was never decreasing even when there was a significant decrease in usage (during fall season when my bill would always decrease with ALL the other electricity companies that I've used in the past since I cut the air off most of the day) I called to see if I could change plans. I was told that I could and waited to be transferred to the department that could handle it. On the first day I was on hold for almost an hour. The second time I called I was on hold for another hour and when I finally got through I was told that I would not be able to change plans. If that information would have been give to me then I wouldn't have wasted two hours of my time waited on the phone. Once my contract is up, I will be switching to another companies whose bill actually matches the usage!

LaToya from Katy, TX on January 3rd, 2018
The absolute worst electric company in Texas. If I could rate it "0" stars it would be more accurate.
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I had auto pay set up with Frontier. Well... it did not work. I arrived back in town from work after several months to find out that my electricity had been cut off that day (Two days before Thanks Giving). Took me +- 24 hours to have Frontier turn in back on. All the while they were blaming the reconnect delay issue on Oncore. I called Oncore multiple times and was advised that they did not have a re-connect order from Frontier. Frontier is a sorry excuse for a company. I was happy to pay the $200 early termination fee to get away from Frontier.

David from Grapevine, TX on December 31st, 2017
Disability discrimination
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I was from the start on a discount for disabled person sent proof and they said they dont care and didnt give it to me. when I signed up I had the discount and the took it off before the first bill the only reason I signed up for them

Terry from Gatesville, TX on December 30th, 2017
Great Rates
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I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team.

Juana from North Richland Hills, TX on December 15th, 2017

Juana, thank you