Frontier Utilities's Customer Reviews Summary
Frontier Utilities Reviews
233 Reviews for Frontier Utilities
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What People Are Asking About Reviews for Frontier Utilities?
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Is Frontier Utilities good?
- Frontier Utilities is generally rated with an average user review of 1.9/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 8.9¢/kWh!
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Is Frontier Utilities expensive?
- Frontier Utilities has energy plans starting as low as 8.9¢/kWh with their Frontier Saver Plus 24. The average Frontier Utilities plan rate is 14.95¢/kWh. The average rate for energy plans across other retail providers is 11.73¢/kWh.
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Who is the best electricity provider in Texas?
- The best electricity providers are:
- 4Change Energy with an average user rating of 4.1 / 5.0 stars
- Energy Texas with an average user rating of 3.9 / 5.0 stars
- Payless Power with an average user rating of 3.7 / 5.0 stars
- Chariot Energy with an average user rating of 3.5 / 5.0 stars
- Veteran Energy with an average user rating of 3.5 / 5.0 stars
- Champion Energy Services with an average user rating of 3.5 / 5.0 stars
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Frontier Utilities vs. TXU - Which is better?
- Here are the comparisons between TXU and Frontier Utilities:
TXU Frontier Utilities Plan Count 8 8 Average Rate 15.39¢/kWh 14.23¢/kWh Average MRC $2.49 $4.38 Plan Types Fixed Rate
Month-to-Month
Tiered RateBill Credit
Fixed Rate
Flat RateCheapest 12 Month Plan Clear Deal 12
from 11.90¢/kWh.NJ Frontier Online Premier Gas 12
from 0.00¢/kWh.Cheapest 24 Month Plan Clear Deal 24
from 12.90¢/kWh.Frontier Saver Plus 24
from 8.90¢/kWh.Number of Green Plans 0 0 -
Frontier Utilities vs. Reliant - Which is better?
- Here are the comparisons between Reliant and Frontier Utilities:
Reliant Frontier Utilities Plan Count 5 8 Average Rate 15.78¢/kWh 14.23¢/kWh Average MRC $5.98 $4.38 Plan Types Fixed Rate
N/A
Tiered RateBill Credit
Fixed Rate
Flat RateCheapest 12 Month Plan Reliant Basic Power 12 plan
from 15.10¢/kWh.NJ Frontier Online Premier Gas 12
from 0.00¢/kWh.Cheapest 24 Month Plan Reliant Basic Power 24 plan
from 14.70¢/kWh.Frontier Saver Plus 24
from 8.90¢/kWh.Number of Green Plans 0 0 -
Does Frontier Utilities take reviews seriously?
- Frontier Utilities has an average user review of 1.9 / 5.0 stars; they respond to 69% of their customer's reviews.
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How do I leave a review for Frontier Utilities?
At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Frontier Utilities customer review communities around. With 233 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Frontier Utilities customer and would like to make yourself heard, then you are welcome to leave a review on our Frontier Utilities Customer Reviews Page.
Recent Good Review from R. Lofton
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Sign up was smooth, billing is prompt and no issues with service.
Most Recent 5 Star Reviews
10 Customer Reviews Written Overall
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If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

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Good. Hope it stays that way.
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From start until now, simple and no rate surprises!
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I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...
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I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team.

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Excellent customer service by franky.

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Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month).

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We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did.
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Best price among all the suppliers in the area, activation on time, friendly customer service
Most Recent 4 Star Reviews
10 Customer Reviews Written Overall
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Sign up was smooth, billing is prompt and no issues with service.
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When light got cutoff they turn them back on quickly
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I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.
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I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.
Alicia

Sincerely
Amin S.
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I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them!

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I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company.

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I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.
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I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.
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I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks
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I have had Frontier for the past year now, and I have had absolutely no issues with them. When I initially signed up, I was told I would receive a $20 bill credit every month that my usage exceeds 1000kwh; I received the credit every single month. One thing that I love above Frontier, which I think sets them apart from other providers, is that they send me a summary of my energy usage every single week (via email) so I know how much my usage varies week to week, but more importantly, it gives me a very good idea of how much my bill will be at the end of the month. In the year since I have had Frontier, I have had absolutely no reasons to call them. I receive my bills electronically, and my account is auto draft. I would truly recommend them to anyone. Unfortunately my one year contract is coming to an end so I am shopping around for lower rates (as I do every year), but honestly my experience with Frontier has been superb. If I do not find any rates that beat the one they are currently offering me to renew, I will stick with them.
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.
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This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I would like to speak with you regarding your concerns about the power load you received in your home. Frontier Utilities as any other Retail provider only bills you for the electricity you use, we have no control of the energy delivered to your home, the Utility Company has control of the electricity load, feel free to contact me directly at Resolution@FrontierUtilities.com to answer any questions you may have. I look forward to speaking with you.
Sincerely,
Araceli R.
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Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company.
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I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires.
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Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt.
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I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.
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Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

We are sorry to hear that you did not have a good experience with us as a Frontier customer,
and would love the opportunity to connect with you directly to see what how we can improve.
Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further?
You can also call our customer care department at 1-866-926-8192. We are open till 6pm today.
Hope to connect with you soon. Thank you
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I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.
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You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.
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It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!
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It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now
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I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people.

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They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.
Run from them like a scalded ass ape.
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Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company.
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Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again.
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Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning
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I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them.
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It was a mistake signing up with this company, I've been paying electricity bill for God knows how long. Highest i paid on electricity for a month was $180 cos i regulate usage in my house. I signed up with this Frontier utility, my first bill for 2 weeks was $191, i was blown away. The next bill i got was $500 for 1 month, i had to terminate their service ASAP. They later brought a bill of $400 for the my last 3 weeks.. Runnnnnn this shit is crazy. I paid electricity bill of $1,100 for 2 months.. This is what i normmaly pay for a whole year with JUST ENERGY.
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Frontier Power uses three methods to charge late fees: 1. Bills are sent late, 2. The due date for the bills are changed randomly making it hard to pay on time, 3. Payments are processed slowly causing them to appear to be late.
Over the period of 1 year, I was charged late fees 3 times: $32.39, $26.39, and $24.92. This company sends bills late, changes the dates the bills are due making it hard to make payment on time, and then is slow about processing their incoming payments in order to charge late fees. This gives the impression of being dishonest and operating a scam to overcharge customers.
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Wish I saw this website and read the reviews before doing business with Frontier Utilities. If you visit the physical address Houston, they'll tell you to call instead.
Submit a complaint to the president and CEO, James Hellus. No response.
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They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything.
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Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill.
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Been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!