Green Mountain Energy's Customer Reviews Summary
Green Mountain Energy Reviews
448 Reviews for Green Mountain Energy
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What People Are Asking About Reviews for Green Mountain Energy?
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Is Green Mountain Energy good?
- Green Mountain Energy is generally rated with an average user review of 1.6/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 12¢/kWh!
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Is Green Mountain Energy expensive?
- Green Mountain Energy has energy plans starting as low as 12¢/kWh with their Pollution Free e-Plus 24. The average Green Mountain Energy plan rate is 13.23¢/kWh. The average rate for energy plans across other retail providers is 11.5¢/kWh.
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Who is the best electricity provider in Texas?
- The best electricity providers are:
- 4Change Energy with an average user rating of 4.0 / 5.0 stars
- Energy Texas with an average user rating of 3.8 / 5.0 stars
- Payless Power with an average user rating of 3.7 / 5.0 stars
- Veteran Energy with an average user rating of 3.7 / 5.0 stars
- Champion Energy Services with an average user rating of 3.6 / 5.0 stars
- Constellation with an average user rating of 2.9 / 5.0 stars
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Green Mountain Energy vs. TXU - Which is better?
- Here are the comparisons between TXU and Green Mountain Energy:
TXU Green Mountain Energy Plan Count 10 1 Average Rate 15.77¢/kWh 12.00¢/kWh Average MRC $2.99 $0.00 Plan Types Fixed Rate
Month-to-Month
Tiered RateN/A Cheapest 12 Month Plan Clear Deal 12
from 11.50¢/kWh.Pollution Free Reliable Rate
from 9.10¢/kWh.Cheapest 24 Month Plan Clear Deal 24
from 12.50¢/kWh.Pollution Free 24
from 9.80¢/kWh.Number of Green Plans 0 0 -
Green Mountain Energy vs. Reliant - Which is better?
- Here are the comparisons between Reliant and Green Mountain Energy:
Reliant Green Mountain Energy Plan Count 5 1 Average Rate 12.72¢/kWh 12.00¢/kWh Average MRC $3.98 $0.00 Plan Types Fixed Rate
N/AN/A Cheapest 12 Month Plan Conservation 12 plan
from 12.50¢/kWh.Pollution Free Reliable Rate
from 9.10¢/kWh.Cheapest 24 Month Plan Reliant Conservation 24 plan
from 12.50¢/kWh.Pollution Free 24
from 9.80¢/kWh.Number of Green Plans 0 0 -
Does Green Mountain Energy take reviews seriously?
- Green Mountain Energy has an average user review of 1.6 / 5.0 stars; they respond to 78% of their customer's reviews.
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How do I leave a review for Green Mountain Energy?
At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Green Mountain Energy customer review communities around. With 448 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Green Mountain Energy customer and would like to make yourself heard, then you are welcome to leave a review on our Green Mountain Energy Customer Reviews Page.
Recent Good Review from Laura, Texas
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During the winter storm here in Texas I was so nervous that my bill would go through the roof.
I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....
My complete and sincere gratitude and compliments to Green Mountain Energy for their
honesty and obvious care and concern for their valued customers...
Thanks again and job well done
Green Mountain.
I will continue to recommend your services to family,friends and others...
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I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.
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I have had Green Mountain for years no complaints from me. Great service.
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I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen
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Good service
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I've been their customer for the best part of 4 years now.
I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.
When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.
Green Mountain Energy stands out kindof on its own:
Cheapest plans out there, bar none. My bill in August was $36 for 474 kwh
Fair fixed plans
Easy to use website / billing / charts
Weekly email updates on energy usage
Friendly competent customer service
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I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.
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Was very pleased
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Excellent Service and A Lot Cheaper Than I Expected
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I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!
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I find GME a pleasure to do business with. My rates are reasonable.
*** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption.
#NEVER ANY SURPRISES!!!

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I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.
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Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.

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Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it!
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I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc.
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I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again.
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We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others.
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Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.
The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal!
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Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45.
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After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.
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We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.
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I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.
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The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.
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We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.
The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.
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I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.
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In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.
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Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????
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I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.

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I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.

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Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.

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I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase

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A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.

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I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.
I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.
Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.

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When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.
Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.
So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.
I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.
I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.
I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.

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Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.

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This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.

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Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !

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Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)

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When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.

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Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department
Lousy service

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Signed on with this company in Dec 2021 just got solar panels and they gave me a terrible plan my electric bill was higher than before I had solar plan and after 3 month I terminated the plan payed them in full and they had the nerve to charge me a cancelation fee, this is a dishonest company sorry I signed up with them and they continue to pursue for the cancelation fee.

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CUSTOMERS BE AWARE! GREEN MOUNTAIN ENERGY IS USING DECEPTIVE PRACTICES AND CHARGES YOU AS MUCH AS IT CAN. PAY ATTENTION TO THIS, IF YOU WERE ON THE AVERAGE BILLING BEFORE YOU INSTALLED YOUR SOLAR PANELS YOU'LL PROBABLY CONTINUE PAYING THE SAME AMOUNT OF MONEY AS BEFORE. HOW'S THAT? WELL, THIS IS WHAT THEY TOLD ME:
"AVERAGE BILLING" IS NOT A PLAN IF YOU CALL TO SWITCH YOUR PLAN FOR THE SOLAR REWARDS WE WILL DO IT, BUT IT DOESN'T HAVE ANYTHING TO DO WITH BILLING, THESE ARE TWO DIFFERENT THINGS". ONE OF THE SUPERVISORS TOLD ME THAT IF GETS THE PHONE CALL HE WON'T TELL ME TO CANCEL... HOW ABOUT THAT?
THE WORST THING IS THEY DO NOT HAVE A COMPLAINT DEPARTMENT, YOU CAN FIND MAYBE THREE PHONE NUMBERS ONLINE, BUT THE PHONE CALLS ARE REDIRECTED TO THE SAME PLACE OVER AN OVER, I EVEN TRY TO CALL THE HEADQUARTERS IN AUSTIN, TX, AND THE PHONE CALL ENDED IN THE SAME DEPARTMENT, SURPRISINGLY THE SAME AGENT ANSWER THE PHONE... REALLY UPSETTING. BOTTON LINE MY PLAN WAS CHANGED AND CREDITS WERE POSTED BUT THE AVERAGE BILLING AMOUNT PILED UP AND I NOW HAVE TO PAY TO AVOID EXTRA LATE FEES OR RUIN MY CREDIT.
STAY AWAY FROM THEM.

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Green Mountain's customer service is there for nothing they do not solve any problems. I own solar panels and we are experiencing high increases in our monthly bill. Four months had passed and we're still facing the same problem. My bill is now over $400 dollars because we are disputing the high prices. What really happened was that they failed to remove the so-called "average billing" from our monthly bill and used all the energy our panels produce without giving us any credit whatsoever. After 4 months of dealing with the situation and many phone calls, they finally switch us to the right plan but deny giving us the credits for the previous months. Customer service representatives didn't do anything to help us they just blame us and used the most ridiculous excuses like: "some customers prefer to continue with the average billing"... Really? People decide to pay more and give away the energy their solar panels produce. I'm really upset. DO NOT DO BUSINESS WITH GREEN MOUNTAIN ENERGY

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Signed on for the free night plan at 25 cents a kWh. Come to find out were paying .40 cents a kilowatt. Now unless you enjoy 200-500 dollar bills this is the company for you other than that dont even let them convince you other wise. Call another company and signed on with them. This company is a leech and a bunch of liars.

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Talked to three different agents within the same day and each time got different pricing, no one knew why the previous agent gave me the lower rate

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Winter Texans, do not choose GreeN Mountain Energy for your electric provider unless you want to come home to a melted mess in your refrigerator. We were gone 5 months, had no notice from the company when they shut off our power. Our auto pay CC expired and Green Mtn had incorrect mailing address and incorrect email address for us. They did not even leave a message on the phone. Now we have a horrible mess to clean and no ac while we are waiting for the city to reinspect and turn on electric. Nice customer service agents but they are NOT trained well enough to handle this situation correctly.

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I have been with Green Mountain for 2 years and 8months.I had to make a 200.00 deposit so when I closed my account I was told it is nonrefundable.I cannot speak to nobody in that office from Management go down.There language barrier is terrible you never get to leave a review after the call so things cannot be changed.Then I was told my Business Account will not be refunded just not acceptable this is not a company I will never be doing business with again.I am pretty sure my review won't get posted.

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I called Customer Service to ask about charges on the account. I did not ask the rep for information such as balances, due dates, or anything to do with my fianc's account. I simply asked for the definition of these charges. The rep on the phone asked for my relationship to the account owner. What does that matter if I am asking for a simple definition? I could be a curious, potential customer since I was going to put the electricity bill in my name. I messaged Bree on the online chat thinking maybe she would give me definitions. She attempted, but since I am sure they put notes regarding the phone call, she closed the chat ending in "Since you haven't responded, I assume you got everything you needed". She did not need to speak to the owner for a general question. After this incident, I will be considering transferring services. I work in banking, so I understand verification very well. But I would never refuse to explain our bank fees to a potential customer.
AND if you are wondering about their fees, they charge $20 to send you a letter. $20 that could pay for food for my kids. It's 2022, send me an email instead of sending a letter.

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Order Experience | |
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Likely to recommend |
I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over.
EXPENSIVE.

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Customer Service | |
Account Management | |
Likely to recommend |
I didn't agree to a switch hold on my account. While setting new service for my new place, I was told I couldn't because a switch hold was placed. When I reached to Green Mountain CSR, didn't take the time listen. He was very aggressive with me. Then when I asked to speak with a supervisor. I was placed on hold for 30 minutes. Still unable to speak with one about this matter. My bill has doubled switching to Green Mountain. An upset soon to be old customer.

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I find GME a pleasure to do business with. My rates are reasonable.
*** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption.
#NEVER ANY SURPRISES!!!