Green Mountain Energy Company Reviews
We've been collecting customer reviews for Green Mountain Energy so you can get the inside scoop on what it's like to be a customer.
Featured Review for Green Mountain Energy
Thank You Green Mountain
During the winter storm here in Texas I was so nervous that my bill would go through the roof.I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....My complete and sincere gratitude and compliments to Green Mountain Energy for their honesty and obvious care and concern for their valued customers...Thanks again and job well done Green Mountain.I will continue to recommend your services to family,friends and others...
Electricity Plans for Green Mountain Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Pollution Free e-Plus 24 Preferred | 24/months | 17.2¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Pollution Free e-Plus 24 Preferred | 24/months | 17.8¢/kWh |
Lubbock - LPL Service Area Plans
Best Green Mountain Energy Plans as reviewed by Texas Electricity Ratings
Pollution Free e-Plus 24 Preferred
thumb_upPros:
100% Green Energythumb_downCons:
A But More Expensive Than Regular PlansLooking for more? Compare all available Plans
Green Mountain Energy Rating and Review Summary
There are 364 total reviews for Green Mountain Energy, with an average rating of 1.7/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Green Mountain Energy | 1.7/5 | 364 |
| Star Rating | Ratings and Link |
|---|---|
| 23 5 star reviews | |
| 38 4 star reviews | |
| 22 3 star reviews | |
| 39 2 star reviews | |
| 242 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
|
| Order Experience |
|
| Customer Service |
|
| Account Management |
|
| Likely to Recommend |
|
Recent 5 Star Reviews
Thank You Green Mountain
During the winter storm here in Texas I was so nervous that my bill would go through the roof.I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....My complete and sincere gratitude and compliments to Green Mountain Energy for their honesty and obvious care and concern for their valued customers...Thanks again and job well done Green Mountain.I will continue to recommend your services to family,friends and others...
Very Happy with Green Mountain Energy
I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.
Wonderful company
I have had Green Mountain for years no complaints from me. Great service.
Long-Time Customer
I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen
The best Texas energy provider. Period.
I've been their customer for the best part of 4 years now.I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.Green Mountain Energy stands out kindof on its own:Cheapest plans out there, bar none. My bill in August was $36 for 474 kwhFair fixed plansEasy to use website / billing / chartsWeekly email updates on energy usageFriendly competent customer service
Short Experience
I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.
Excellent Service and A Lot Cheaper Than I Expected
Excellent Service and A Lot Cheaper Than I Expected
No Issues at all, very helpful!
I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!
Reliable
It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up.
Very Pleased
We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company. Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service.
Completely satisfied with GME after 3 years
So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me.
Highly Satisfied
I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life!
GME 4 Life
I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America.
Best Electricity Company in TX
We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies.
Awesome
Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green.
THE BEST PROVIDER OUT THERE!
I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.
Finally, an energy company I can trust!
Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much!
Best Ever
Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend.
Cheap...NEVER A Bill Over $100!!Great Customer Service
I was reading some of the reviews and wondering, are we talking about the same company?Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy
I LOVE GREEN MOUNTAIN!!!!
My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM
GME is 5-star!
I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.
Recent 4 Star Reviews
Control your monthly bill!
I find GME a pleasure to do business with. My rates are reasonable. *** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption. #NEVER ANY SURPRISES!!!
Love Green Mountain Energy
I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.
Min5
Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.
Thank you for your great review! We are here if you need us.
— Green Mountain Energy on August 17th, 2018
Green light for Green Mountain
Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it!
Higher price but you get what you pay for
I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc.
Poor customer service
I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again.
Pleased
We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others.
Solid choice for Renewable Energy
Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal!
Great for smaller households
Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45.
Honest clean electricity
After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.
Great Energy Provider
My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit.
I Like Green Mountain
At the time of deregulation, Green Mountain (GM) was the only company offering renewable energy. It cost more, but I chose GM for that reason. I've been with them ever since. I even sold GM for a year, because the company is good and I believe in clean energy. As a customer, I have never had a problem with billing or customer service. The website is excellent. I am only considering, and I mean only considering, switching companies because there are now companies with competing wind/renewable energy plans, but most look like bad companies, except Champion, whose rate is comparable to GM. Maybe the grass isn't really greener on the other side of the fence, and this cow will stay home.
Good experience over Summer 2014. No issues seen like in the other ratings.
My Summer Energy contract was expiring on 6/8/2014, and my rates were jumping way up so I hunted for the cheapest company I could find (for <1000 KWH) that didn't have totally horrible reviews, and I settled on the GME month to month plan at 8.4 cents. I have been watching the rate carefully each month, and it has never increased to-date, and even dropped down to 8.23 cents this month. I use <1000 every month so I end up paying more per KWH (~9.1 cents) with the base charge included, but I looked today (10/7/14) and it's still the best rate I could find for <1000 KWH. I had no issues other than them charging me the $6.95 fee for the last 3 days of the previous "ONCOR Month" (I switched over to GME 3 days before ONCOR read the meter). When I complained, and after explaining for 30 minutes WHY this was a problem like 5 different times, the CSR finally agreed that, yes, it was dumb to charge me a full month's base charge for 3 days of service, and said he would make a note to credit the amount back to my account the next month, but it never happened. I use automated billing and have had no hassles. I did request the $100 rebate after 90 days that I was told about when I signed up, but I have heard nothing back yet. It says 6 to 8 weeks, though, and I submitted my request on 9/10. Maybe my good-ish experience is rare, or maybe only the people who have issues put their reviews here (vs. many more that don't). :-)
Generally good, but I'm still switching
I've renewed my one year contracts twice. I've had only one issue and that was just recently, I switched products and then changed my mind and wanted to switch back. The CSR assured me I could, but it didn't happen. Needless to say, when my monthly bill arrived I went out to check and sure enough I was enrolled in the plan I said I didn't want. I was able to sort this out with a supervisor, she checked the calls and the account notes and names and dates. so I'm back on my variable plan, which is way lower than the fixed plan they had mistakenly contracted me into. I liked my experience with GME. I'm switching because their rates right now are 4 cents a kwH more than what others are charging fixed rate and they can't meet or beat their offer. So...market forces are why I will be switching out. If, after my contract with the new provider lapses and I'm shopping around again, I'd give them a go if they are competitive. My few customer service calls were always answered, even in the evening and when we had an outage once, they were very helpful, even though it was an Oncor thing.
Awesome!
I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters.Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done.
Great Honest Company
I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers.
Excellent customer service
I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service.
I have used for a full yr now, using 2 plans
This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my contract is ending. The renew that they are offering just may be as good as I can get? I am a under 1000kw user most of the time. So, as with all the companies, I must be punished for using less electricity and conserving. I think for us using less electricity they have the best rates in that category.
So far so good
I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50.I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot. Service has been consistent without any issues and no issues with billing.There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers.I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend.
Thanks Mike! We're glad your experience with Green Mountain has been positive. If there's anything we can do to make it better, just email us at feedback@greenmountain.com. Welcome to the Green Mountain community!
— Green Mountain Energy on February 20th, 2014
Love having the choice to go pollution free
I've had Green Mountain for three years now and it's been great. Can't complain. They're the only company I can find that only does renewable energy and also offsets all of their carbon emission from their operations. Haven't had any issues with billing. It's been about the same price.
Good Company & beneficial for the enviroment
I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher.I would recommend this company!
Good Electricity Provider
I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy.
Awesome experience
Green Mountain Energy rates are very competitive at 10.5 cents per kilowatt for a 6 month contract, awesome! Ordering from Green Mountain is a snap with a highly trained staff and several options for ordering such as through the Green Mountain Energy Network. The customer service department is very Professional and extremely helpful. The billing department is currently going through some changes and wait times are a little longer than usual but once you get through, they will take care of you. I highly recommend this company and the only bad reviews are from people who create problems themselves and would otherwise not even post a good review, they just want people to believe that Green Mountain is at fault when really they are. Great company.
Good company
I have had Green Mountain for the last 12 years. Good customer service, easy-to-used internet site. They are not the cheapest, but a good company. I have had no problems.
Friendly, Customer-Centered AND Green!
We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making. I'd recommend Green Mountain to anyone.
Good Experience for a long time
I have had Green Mountain at 3 addresses over the last 9 years. They have always been fair but not always cheap. I am looking into another company now, but it is hard to leave because they have been hassle free for so long...
Mr. g
Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.
Haven't had a single issue
From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy.
Good reputation, Good Prices
Green Mountain energy is a trusted name for renewable energy. We switched from Reliant just about a year ago, and our bill has been less! We've had no problems with them thus far. We plan on continuing our service with Green Mountain for another year.
Straightforward
No gimmicks & straightforward service are what Green Mountain provides. Their bills are clear and easy-to-read. I like that they are really dedicated to clean energy. My only complaint is that I had to mail in a sheet with my credit card info or bank account info to get automatic payments set up. Before that, I was paying each month through their website. After I mailed in the paper, it has worked flawlessly.
Great company and CLEAN!
I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive.
Glad I went Green
Signed up at local HEB. Experience was great.
Switched from Reliant. Got first bill yesterday.
Saved $88.00 from last month with Reliant with similar KWHs and $132 from previous year and save
a few trees in the process.
Great People but Pricey
They are a great electric company with nice people who love what they do but they are expensive. Renewable energy is just not cheap I guess.
Would Not Recommend
Extremely poor service, limited business hours, all service is contracted out.
pricing not competitive
beware of misc. charges
next to impossible to reach on the phone
Not good customer service ANYMORE
When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE.
Good company
Great rates, good service, good for the environment
Happy customer
I am on a fixed income and have saved money with green mountain without cutting back thank you
Feels good to go green!
We switched from Reliant Energy which had horrible rates and service to Green Mountain 3yrs ago. Customer Service is excellent and we do save money over Reliant but rates could be better. Never lost power even through hurricane Ike. It feels good to know we are making a difference by going green!
Recent 3 Star Reviews
No more Solar plans from a Green Company??
We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.
DISCONNECTED SERVICE, THEIR MISTAKE!!
I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.
Happy til the end
The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.
Billing Department is Horrendous and no means to contact corporate Hq to discuss
We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.
Ok
I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.
Billing Debocal
In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.
Prices floating up why?
Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????
Prior customer for 5 years
I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.
Hi Eli! We're glad to hear that you had such a great experience with Green Mountain Energy. Give us a call or go online when your current contract is up and we'll help you find a renewable plan that works best for you. We're looking forward to having you back in the Green Mountain community real soon!
— Green Mountain Energy on February 20th, 2014
IT"S NOT ABOUT PRICE!
I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.
Jamal, thanks for your post. We appreciate you joining us on our mission to change the way power is made.
— Green Mountain Energy on September 13th, 2013
They're alright
Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.
Hi Lori, we would certainly regret losing you as a customer. Please call us at 866-785-4668 to learn about our alternative rate plan options.
— Green Mountain Energy on September 12th, 2013
After 7 years, time for a change
Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.
Green Mountain is fine but nothing special
The online system works well but other than that the company offers mediocre service (but orders of magnitude better than Amigo energy....that company is horrible at best).
Okay considering but decent
I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice
They need to improve their customer service
Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.
Green Mountain is Great
Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.
Not happy
Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.
Green Mountain Energy
The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.
No problems but pricey
They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice
Not what I expected.
I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.
Green Mountain Energy - The Cleaner Choice
Green Mountain Energy is the largest retail provider of cleaner electricity in the nation. Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven. I absolutely recommend Green Mountain Energy to others.
Solid Elec Company
I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.
Green Mountain
Good green plans
Recent 2 Star Reviews
Have seen a 33% increase in my power bills from $300.00 to current $500.00
I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase
Hi Clarence. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1779 and additional information.
— Green Mountain Energy on December 1st, 2022
Prices are no longer competitive
A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.
Thanks for your review, Keith. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1772 and additional information.
— Green Mountain Energy on August 15th, 2022
Good past solar plans, not so much anymore customer service doesn't know their plans
I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.
Hi Mark, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1770 and additional information.
— Green Mountain Energy on June 1st, 2022
Shell game
When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1740 and additional information.
— Green Mountain Energy on February 23rd, 2022
No commitment to existing customers or environment
Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.
Cristy, this isn't the experience we want for our loyal customers. We apologize for the billing issues and would like the chance to address them. Please email us at Feedback@GreenMountain.com with your account #, REF #1732 and additional information.
— Green Mountain Energy on February 8th, 2022
Don't give them your business
This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy on October 12th, 2021
Too expensive
Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy on July 1st, 2021
Cutting power without warning
Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy on June 24th, 2021
Beware new scheme from the company (probably others)
When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1831 and additional information.
— Green Mountain Energy on January 19th, 2021
Last bill
Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service
We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1829 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on September 28th, 2020
Non-Flexibility w/Payments
First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company.
Thank you for leaving a review, Lisa. We are sorry for the inconvenience. We'd like to help look into options. Please email us at Feedback@GreenMountain.com with your account #, REF #1814 and additional information for more information.
— Green Mountain Energy on March 5th, 2020
DONT USE GREEM MOUNTAIN
They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great.
Hi Colleen. We're sorry that you've had an unpleasant experience with us. Please contact us at Feedback@GreenMountain.com with your account #, REF #1802 and additional information if you would like to discuss this issue further.
— Green Mountain Energy on July 15th, 2019
Easy to sign up, but difficult to get them to honor specials
I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where utilitied were included, so I did not have to order electricity service, and had a past due balance with Green Mountain. My intent was to use the gift card to take care of my past due balance, but I still never got it. After that lease was up, I moved back to another apartment where I had to get electric service and I went back to Green Mountain. They still tried to charge me for the past due balance and still would not send me my gift card. Customer should not have to jump through hoops just to get what they are entitled to. For this reason I would not recommend Green Mountain.
Very Expensive
I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with cheaper rates but it got a hell lot of expensive i last 1 year and i paid almost thrice the amount i used to pay. i have no regrets on the services but they became really expensive now with other cheaper electricity plans available in the market. SO i would recommend to do search on other plans available in your area.
Had to change services
I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to months later found out that I had been paying for my last apartment because my account was never moved. I called and they did not try to help me but told me it was my fault for not calling them and trusting the online feature, but that my account was canceled. A month later I get an email of late payment because they failed to mention that my account was not really closed and that I still had a balance on my account that at the moment did not show online.
GM does not want to give deposits back
HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least 24 hours in advance of moving in. We called Green Mountain and ordered electric service. GM required $150 deposit up front. Since we were renting two apartments, that was an inconvenience, but we paid via credit card several days ahead of schedule. As we are loading boxes into our rental truck the day before driving to Dallas, I get a call from our new apartment complex letting me know electric was not initiated yet and that I needed to call GM and inquire or we would not be able to move in. When I called GM I was on the phone for two hours and I was transferred to at least 10 people. I had to explain my situation as many times. Customer service could see that we were denied service but did not know why and they kept passing me along to someone who might be able to tell me. Finally, it was discovered that GM will not accept my husbands drivers license because it is out of state. The only other option is a social security card, and could we please fax it? No, we could not fax it; it was buried in a box somewhere! The next morning we called a different company and had no problem getting service (we did not even have to pay a deposit). A few days after we got settled in to the apartment I called GM to get our deposits back. Again, customer service we less than helpful. They had the WRONG DATE listed for initiation of service on one apartment we created an even more confusing issue. They said we would receive a check in a week.HUH!!! I had to call back six times to get our check, which finally came 6 weeks later in late JUNE. It is AUGUST now and I am STILL having difficulty getting the other $150 back from them. Not only did GM take our $300 but they did not even notify us that there was an issue with the drivers license. And getting our deposit back is turning into a nightmare! GRRR!
Don't use this company EVER!
They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money.
Customer service - non existent
I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July.
High Dissatisfied!
I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought posted. I came home from my aparement yesterday and noticed that my power was turned off. Long story short, Green Mountain had a glitch in their system where my payment was returned, even though I had money in the banke to cover the payment. I even doubled back with my bank to make sure that I had enough money to cover the payment at the time and I did. They informed me that it was an issue within their GME's system and that they weren't sure why my payment was returned. I was charged almost $60 in late fees, reconnection fees and disconnection fees. Even if I didn't pay my electricity bill (which I did), it was only 14 days past due. They cut my electricity off because of an error on their end and it was only 14 days late (because of an error on their end). I am highly dissatisfied and frustrated with the inconvenience of not having power when I got home that evening. They initially told me that it could take up to 3 days to restore my power, but then later retracted their statement and told me that since I had a smart meter it would be restored within 4 hours. I cancelled with Green Mountain the next morning and went with TXU instead. I will not continue to give my money to a company that cuts my power off because of an error on their behalf! Also, it takes too long to reach a customer service representative. There are too many prompts and information that you have to enter. When you're that upset, you don't want to waste 5 minutes speaking to an automated system just to speak to someone who can assist you. Good riddance!
Better 100% wind companies, keep shopping
I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck. Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student. I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed.
Can't tell a book by the cover
I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renewable energy. I finally went with them when they had a great offer on Texas' "Power To Choose" website. I also stopped seeing their field sales people. Had GM changed to an honest green energy provider? So,they had a great rate last year, and I went with them. In April 2015 my one year contract was about to expire, so I contacted GM to renew another year. I was told of a great rate, but they couldn't provide the Energy Facts Label until AFTER I signed up. That should have been a red flag for me. Believing the sales rep's cost per kWh, I renewed another year. A few days later I could see the Energy Facts Label for the renewed plan in my GM online account. It was nothing like the rep told me... MUCH more expensive. DECEPTIVE! I immediately called GM. Still in my "open enrollment" phase, I cancelled the new plan and will go with another company. I'll NEVER go back to Green Mountain! Since the time Texas opened up electricity competition I've been with about 5 different companies, and none of them were this sneaky!
Watch out for the Month to Month Rate Change
I initially had a great experience with my 6 mo policy that converted to monthly. My initial monthly rate was reasonable, but I noticed the rate was higher on my bill even though the link to my current contract showed a cheaper rate. It turns out Green Mountain does not update the monthly rate on the linked contract, so you have NO idea what the rate is until the end of the month. When I suggested they just update the contract, to show the current rate, three different supervisors told me the same story about adjustable rates. My complaint was about the misleading information they show on the current contract, not the fact that the rate was high. Oh well, time to change providers.
High speed cutoff. low speed reconnect.
Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me.I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones.
Worst Accounting Department Ever
I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude. I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine.
Not "green," and screw the loyal customers.
First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.
Received Confirmation of ordered services, but never got service
I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:"Dear XXXXXXXX,Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.Whats next?If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.Enroll in Tree Free billing - it..."I called and total talk time so far has been 2.5 hours and still nobody knows why.
Not Worth The Accounting / Billing Headaches
It all sounds great - "green" energy. I guess they put all their money into something other than accounting software. I have been in business for 31 years and they take the prize as the most screwed up accounting ever encountered. No one is a close second. I cringe every time I see a Green Mountain bill - knowing it will require my time and patience to resolve something. Using online bill pay does not work with them - you have to use direct pay through their system to make sure your payment is posted on time. The topper - after thinking I had finally cleared up all my billing issues - I received a large credit but no one at GM can identify why. Just to add insult, there is a $ .66 "Past Due Penalty" on my credit. At this point I would rather swim in oil and roll in coal than recommend Green Mountain for anything other than a good example of how NOT to run a utility company. I am not a fan of TU Electric but I never had any issues with them. The time wasted on the phone kills any savings at the meter. I will say their customer service people are nice and very apologetic, but it rings hollow after a while.
Claimed price was comparable...was NOT
I switched to Green Mountain due to a conversation I struck up w/ one of their reps at some festival this summer. I was month to month with another provider, and the rep assured me that prices were comparable. I was too trusting...After 1 month of a similar rate (~9 cents), it jumped to 12 cents, and I was just told that it will be 15 cents this month. A 60% increase - no thanks!If you want to pay 60% more and delude yourself that you are saving the planet...go for it. My large (both physically and no doubt carbon consuming) house, where I park my SUV, sucks down way too much energy to pay that kind of premium for imagined intergalactic benefits. As far the items I ranked high - the bill was nice to look at, and the people were very polite when I called and decided to cancel.
Goodbye after 6 years, Shady Nonsense
It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me.
Hi Erin, we're sorry to hear about your negative experience. We just launched a new product called SolarSPARC that offers 100% solar for TX residents. Perhaps this will appeal to you. Learn more at: http://greenmountain.com/solarsparc
— Green Mountain Energy on October 9th, 2013
Really TERRIBLE Accounting and Customer Service
I haven't been a customer for some time, now, but I wanted to leave my story.At first, everything was fine - then, they started "balance billing." I would get a bill for 500 or more dollars one month, pay it, and then have credits for nearly three months due to over payment. In addition, I once got a low bill (not all that unusual, considering their unstable billing history for me), so I payed what the invoice said was owed. Next month, I got another huge bill with late payment fees tacked on. When I studied the invoice, it turns out THEY had double-posted my last payment. With that extra posting, I had not been billed enough in the previous month (when they corrected their accounts) and despite paying what they billed me, they put into their system that I didn't pay the full amount! When I called to have this corrected, I was told that they could take off the fee as a "one-time customer service." I was so mad at this point I was shaking - and I informed the CSR that no, it was not a "customer service" - this was THEIR FAULT. After months and months of billing inconsistencies this was the last straw. I will never use Green Mountain again - there are so many other companies out there who offer green energy - Green Mountain is not worth the hassle.
Amanda, were sorry to hear about your inconvenience. If you have any lingering billing issues with us, please e-mail us at feedback@greenmountain.com.
— Green Mountain Energy on September 12th, 2013
You will never get the $100 gift card incentive
Liar liar... they promise a $100 gift Card to sign up with Green Mountain, its been 6 months so far fighting with them to get it and they still playing with me. liars...
We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, well be sure to look into the issue for you.
— Green Mountain Energy on September 12th, 2013
You will never get the "sign in" $100 gift card
The product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u...
We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, well be sure to look into the issue for you.
— Green Mountain Energy on September 12th, 2013
Disconnection Notice Immediate
I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this.
HIgh prices & HIGH added FEES
I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well.
Loyalty Doesn't Pay
I've been with Green Mountain Energy for about 10 years and have been happy until today. I don't like the policy of offering lower rates to new customers and not your loyal tenured customers. In the past, customer service has been friendly and efficient. When I call to renew, they have verbally acknowledged my long history with them and renewed my rates at a price comparable to those offered new customers at www.powertochoose.org. Not this time. I phoned on two separate days and was offered only a higher rate. No allowance or reward for being loyal. So, today I will switch to another (and higher-rated) company. I don't know if the company is having financial issues or not, but that isn't how you should treat long-term customers who have been referring folks to you for years. Bad business practice.
You're not saving the planet with Green Mountain
Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.
Expensive!!!
Expensive!! I'm soo glad we switched companies. We were paying 15 CENTS with Green Mountain...ridiculous when we just switched over to 9 CENTS today!! Happy savings coming our way now that we gave Green Mountain the boot:)
Existing customer value is low
Existing customers are unable to renew their contract online and must use customer service. Customer service is unable to match the online rates. After many emails- as a one time courtesy customer service would match the internet offer. Existing customers do not seem to be a priority. As a result this long time customer is moving on.
No paperless billing
No paperless billing - from a supposed "energy
conscious" company. Average as far as
experience goes with any customer service type
things.
Recent 1 Star Reviews
Total dissatisfaction
Signed on with this company in Dec 2021 just got solar panels and they gave me a terrible plan my electric bill was higher than before I had solar plan and after 3 month I terminated the plan payed them in full and they had the nerve to charge me a cancelation fee, this is a dishonest company sorry I signed up with them and they continue to pursue for the cancelation fee.
Thanks for your review, Leighton. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1784 and additional information.
— Green Mountain Energy on April 25th, 2023
Solar panels owners scammed!!!
CUSTOMERS BE AWARE! GREEN MOUNTAIN ENERGY IS USING DECEPTIVE PRACTICES AND CHARGES YOU AS MUCH AS IT CAN. PAY ATTENTION TO THIS, IF YOU WERE ON THE AVERAGE BILLING BEFORE YOU INSTALLED YOUR SOLAR PANELS YOU'LL PROBABLY CONTINUE PAYING THE SAME AMOUNT OF MONEY AS BEFORE. HOW'S THAT? WELL, THIS IS WHAT THEY TOLD ME: "AVERAGE BILLING" IS NOT A PLAN IF YOU CALL TO SWITCH YOUR PLAN FOR THE SOLAR REWARDS WE WILL DO IT, BUT IT DOESN'T HAVE ANYTHING TO DO WITH BILLING, THESE ARE TWO DIFFERENT THINGS". ONE OF THE SUPERVISORS TOLD ME THAT IF GETS THE PHONE CALL HE WON'T TELL ME TO CANCEL... HOW ABOUT THAT? THE WORST THING IS THEY DO NOT HAVE A COMPLAINT DEPARTMENT, YOU CAN FIND MAYBE THREE PHONE NUMBERS ONLINE, BUT THE PHONE CALLS ARE REDIRECTED TO THE SAME PLACE OVER AN OVER, I EVEN TRY TO CALL THE HEADQUARTERS IN AUSTIN, TX, AND THE PHONE CALL ENDED IN THE SAME DEPARTMENT, SURPRISINGLY THE SAME AGENT ANSWER THE PHONE... REALLY UPSETTING. BOTTON LINE MY PLAN WAS CHANGED AND CREDITS WERE POSTED BUT THE AVERAGE BILLING AMOUNT PILED UP AND I NOW HAVE TO PAY TO AVOID EXTRA LATE FEES OR RUIN MY CREDIT. STAY AWAY FROM THEM.
Hi Maggy, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1783 and additional information.
— Green Mountain Energy on March 13th, 2023
Solar panels owners scammed!!!
Green Mountain's customer service is there for nothing they do not solve any problems. I own solar panels and we are experiencing high increases in our monthly bill. Four months had passed and we're still facing the same problem. My bill is now over $400 dollars because we are disputing the high prices. What really happened was that they failed to remove the so-called "average billing" from our monthly bill and used all the energy our panels produce without giving us any credit whatsoever. After 4 months of dealing with the situation and many phone calls, they finally switch us to the right plan but deny giving us the credits for the previous months. Customer service representatives didn't do anything to help us they just blame us and used the most ridiculous excuses like: "some customers prefer to continue with the average billing"... Really? People decide to pay more and give away the energy their solar panels produce. I'm really upset. DO NOT DO BUSINESS WITH GREEN MOUNTAIN ENERGY
Thanks for taking the time to leave us a review, Maggy. We're sorry that you had an unsatisfactory experience with our customer service team. If you would like for us to look into this issue further, please contact us at Feedback@GreenMountain.com with your account #, REF #1781 and additional information.
— Green Mountain Energy on February 16th, 2023
MISLEADING and FALSE ADVERTISEMENT
Signed on for the free night plan at 25 cents a kWh. Come to find out were paying .40 cents a kilowatt. Now unless you enjoy 200-500 dollar bills this is the company for you other than that dont even let them convince you other wise. Call another company and signed on with them. This company is a leech and a bunch of liars.
Hi Garcia. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1782 and additional information.
— Green Mountain Energy on February 16th, 2023
Very bad customer service
Talked to three different agents within the same day and each time got different pricing, no one knew why the previous agent gave me the lower rate
Hi, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1780 and additional information.
— Green Mountain Energy on January 31st, 2023
Winter Texans- Beware!!!
Winter Texans, do not choose GreeN Mountain Energy for your electric provider unless you want to come home to a melted mess in your refrigerator. We were gone 5 months, had no notice from the company when they shut off our power. Our auto pay CC expired and Green Mtn had incorrect mailing address and incorrect email address for us. They did not even leave a message on the phone. Now we have a horrible mess to clean and no ac while we are waiting for the city to reinspect and turn on electric. Nice customer service agents but they are NOT trained well enough to handle this situation correctly.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1777 and additional information.
— Green Mountain Energy on October 25th, 2022
Run Away
I have been with Green Mountain for 2 years and 8months.I had to make a 200.00 deposit so when I closed my account I was told it is nonrefundable.I cannot speak to nobody in that office from Management go down.There language barrier is terrible you never get to leave a review after the call so things cannot be changed.Then I was told my Business Account will not be refunded just not acceptable this is not a company I will never be doing business with again.I am pretty sure my review won't get posted.
We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1778 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on October 25th, 2022
Horrible Customer Service
I called Customer Service to ask about charges on the account. I did not ask the rep for information such as balances, due dates, or anything to do with my fianc's account. I simply asked for the definition of these charges. The rep on the phone asked for my relationship to the account owner. What does that matter if I am asking for a simple definition? I could be a curious, potential customer since I was going to put the electricity bill in my name. I messaged Bree on the online chat thinking maybe she would give me definitions. She attempted, but since I am sure they put notes regarding the phone call, she closed the chat ending in "Since you haven't responded, I assume you got everything you needed". She did not need to speak to the owner for a general question. After this incident, I will be considering transferring services. I work in banking, so I understand verification very well. But I would never refuse to explain our bank fees to a potential customer.
AND if you are wondering about their fees, they charge $20 to send you a letter. $20 that could pay for food for my kids. It's 2022, send me an email instead of sending a letter.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1776 and additional information.
— Green Mountain Energy on September 16th, 2022
Better look for another electricity provider
I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over. EXPENSIVE.
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1775 and additional information.
— Green Mountain Energy on August 31st, 2022
Mislead and Terrible Customer Service
I didn't agree to a switch hold on my account. While setting new service for my new place, I was told I couldn't because a switch hold was placed. When I reached to Green Mountain CSR, didn't take the time listen. He was very aggressive with me. Then when I asked to speak with a supervisor. I was placed on hold for 30 minutes. Still unable to speak with one about this matter. My bill has doubled switching to Green Mountain. An upset soon to be old customer.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1774 and additional information.
— Green Mountain Energy on August 22nd, 2022
Steal from solar panel systems
At first Green Mountain was honest. Now they change their terms and dont buy your electricity and steal any over production from your solar panels. DO NOT RECOMMEND
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1773 and additional information.
— Green Mountain Energy on August 15th, 2022
Unrequested Service
We were with Infuse Energy and all of a sudden started getting things saying we are with Green Mountain. Apparently Infuse energy went out of business. We were not notified or given a choice. We immediately got with TXU as we didn't request or want Green Mountain. Now we're getting early termination notices from Green Mountain even though we didn't contract with them. I spent more than an hour on the phone with them including someone saying she was a manager with no resolution. I am beyond furious at this point. We will be contacting the Utilities commissioner tomorrow and at this point may need to start a class action suit so everyone else they did this to can resolve their bills as well.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1771 and additional information.
— Green Mountain Energy on June 10th, 2022
Talk about a company ripping people off!
Bad bad when you go from 30 dollars a month to over 300 a month on your bill and they are stealing your solar.I live in a 900 sf house and not home on the weekends.
Hi Anthony. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1768 and additional information.
— Green Mountain Energy on May 18th, 2022
Won't clear fraud
2 yrs ago I cleared up a fraudulent account with greenmountain. Once again they have turned it into a collection agency. All I get is they are, "escalating" the matter. WHAT?! Again, I've sent all the proof the account is not mine. They do nothing. Beware!
Hi Julia. Thanks for taking the time to leave a review. We'd like to investigate the issue with your account to see how we can help. Please contact us at Feedback@GreenMountain.com with your account #, REF #1767 and additional information.
— Green Mountain Energy on May 5th, 2022
Green Mountain energy
They are horrible dont go to them Ive had them for years they were great then all of a sudden I get 400 bill taken out of my account then another 200$ for an 18 day service I switched I will never refer another person to this shit company
Thanks for your review, Frankie. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1745 and additional information.
— Green Mountain Energy on March 8th, 2022
Green Mountain Electricity cant be trusted
Dont trust Green Mountain Energy. I sold my house, stopped service, yet they continued to charge me for electricity that I obviously wasnt using. I called several times to have them adjust my last bill, received several emails & a couple of letters saying they were adjusting my last bill. The next thing I know they have turned my account over to collections. The $ isnt the issue, but I will suggest that nobody trust this company for your electricity.
Hi Georgi. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1743 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on March 3rd, 2022
Not satisfied
I was a Liberty Energy customer with no complaints. Liberty went bankrupt and automatically transfered my account to Green Mountain with the letter stating Green Mountain will honor my Liberty contract. Not only has Green Mountain not honored my contract they severely over charge me. My bill from Liberty last year for Jan 2020 was $60. My usage has not changed from year to year. However my Green Mountain bill was $139. No way should my bill EVER be that high in the winter. I live in a small 2 bedroom house and my heat is natural gas not electric. Historically my electricity bill is low in the Winter and increase in the summer. My natural gas bill increases in the Winter and decrease in the summer. I'm waiting on Green Mountain to explain to me a 50%+ increase from year to year. My goal at this point is to dump Green Mountain for a more a family budget friendly and fair electricity company like Liberty.
We appreciate you taking the time to leave a review, Mary. We are happy to go over usage with you. Please email us at Feedback@GreenMountain.com with your account #, REF #1741 and additional information.
— Green Mountain Energy on February 23rd, 2022
Liars about plan details
I had a great 1st year and at renewal time I had to renew to a different plan. I have solar panels solar panels so the companies I can use are limited. I called several companies and had detailed conversations about how the plans worked. I finally decided to stay with Green Mountain as it would be a little cheaper than other companies. I got my first bill after renewing and it isn't at all what they explained to me. It is going to cost me a lot more than what it should have. When I called for help they really didn't care that I was lied to about how the plan works and would still charge me $150 to cancel. The guy on the phone kept trying to tell me I could change to one of their other plans, which is not a solar buyback plan. I had this run in circles conversations like 5 times. After 2.5 hours and two different people nothing was resolved.
Hi Kristie. We regret that you had a negative experience when you called for help. We would be more than happy to assist you with the concerns about your account. Please contact us at Feedback@GreenMountain.com with your account #, REF #1731 and additional information.
— Green Mountain Energy on February 8th, 2022
Complete garbage for extra $$$
My first two bills were 80-100$ then after for the rest of my 12 year plan it was 150$ each payment. i have a one bedroom apartment with everything turned off when i go to work. i use electricity sparingly and dont over use my a/c. i had the free nights plan and it sure didnt help a bit. i was spending 100$-120$ at most on previous provider. before it was time to renew a month ahead i checked their new plans. they are increased drastic amounts 14-16 cents a kw. i found a different provider like the one i had before green mountain and will enjoy saving 50$ every electric bill. do yourself a favor and stay far away from green mountain electric, worst idea ive had in past 3 years.
We appreciate you taking the time to leave a review, Joshua. We are happy to go over usage with you. Please email us at Feedback@GreenMountain.com with your account #, REF #1719 and additional information.
— Green Mountain Energy on January 6th, 2022
Solar Credit Is held Hostage
I have Solar with over $400 worth of credit. Green Mountain is holding my money hostage and refuses to give the credit back. This even after my contract expired and I renewed.
Hi Boby, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1706 and additional information.
— Green Mountain Energy on December 10th, 2021
Awful
We've been with GM for years.maybe 7 or 8..we noticed our bill recently started getting higher the past few months. lived at same place for past 6 years..almost $400 this month, for a 2 bedroom...and no one is home during day...and we have "free nights". in june asked how to lower it, they suggested a better plan....but failed to tell us it doesn't start until Nov.... my in laws have a 5 bdrm house, 2 AC units and home all day...their bill was $172 this month..they have Champion energy..time for us to switch.
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy on September 22nd, 2021
Not honest
They will sometimes bill you twice within the same month, which is extremely hard for those of us that can't afford to budget over $600 on electricity per month. You'll be locked in and will owe a fee to change companies, which is standard. I just wish I had done better research about their billing. I don't find their prices to be any better than any other company.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy on September 7th, 2021
Solar Buy Back
Our solar panels were installed in March. We spent a month getting services set up with Green Mountain. Sounded like a great company, with their buy back plan. However, they will only buy back what you use, so the other 1000's of KW's our solar panels produce go where? I just want a far exchange, it is not a fair plan to only match what is used. I spent over an hour, multiple times trying to get this fixed, but it doesn't get resolved, I keep getting switched to another person and have to explain the entire situation over again, only to be told that type of plan does not exist, or another tried to charge me to switch plans, which was not my error to begin with. Total run around!
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy on August 25th, 2021
WORST ENERGY SERVICE EVER
Do not go with green mountain energy. I cancelled my services with this company back in may. They sent me a bill and i cannot seem to get a direct answer from this company on the break down of my bill. I called and i talked to a lady on the phone she said that my bill was competely wrong and she would give me a call back a couple days later. She never called and then I called again and I was asking Wanda about the charges on my bill and she started yelling at me because I the charges do not add up because they were continuing to charge me when i cancelled the service. I DO NOT commend green mountain. Their customer service is horrible. I have never been yelled on the phone due to a electricity bill when all I am trying to do is get a break down of my services. WORST COMPANY EVER!
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy on August 3rd, 2021
Disgusting
I have been a customer with Green Mountain for over 10 years. When I last called they were very rude and ignorant. They were unable to assist me in any way whatsoever. I had put a block on my credit card to make sure that no one could gain access to the available credit. It was my fault, as I neglected to make it high enough for them to push through my automatic payment because it is difficult to keep up with my average billing due to the fact that after the winter storm each month it seems to go up $50. When the payment does not go through you cannot establish automatic payments again for SIX months??!!! It very much makes you feel like youre a child and you are in punishment.I have all of my bills set up on automatic payment because I only get paid once a month. Upon explaining this to the gentleman on the phone he stated well maybe you should set it up to come out of your checking account. Clearly that was an issue seeing as I get paid three days after they want my money, which I had explained before his comment was made. At the tune of $360 currently, which is $100 more than it was during COVID when EVERYONE WAS HOME (this is also WITH free nights) its hard to sit on an extra 360 to get ahead of it to pay from my checking. At this point I navely thought that being a customer for 10+ years might make him feel like he should treat me with a little more respect. However I was wrong, when I discussed leaving I was told that it was no problem. Do you need me to cancel today? And Just so you know you have $500 banked that you will receive a bill for because of average billing. I dont understand how banking my overages and racking them up to the tune of $500 is beneficial to me in any way. Their customer service is disgusting. I cannot believe that after being a customer for 10+ years they really just could care less if I walk away. So I am on here shopping and fully intend to change ASAP. THANK GOD I could not find a decent plan with Green Mountain in order to re-up my contract, as once you are in they dont offer you much at all. Because now I am on month-to-month I can just walk away, otherwise I would be hit with a $250-$300 fee to add to my banked FIVE HUNDRED!!! Let me just say that no one told me about the bank when I signed up and I spoke to someone to make sure this was beneficial for me.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1845 and additional information.
— Green Mountain Energy on July 23rd, 2021
Bad customer service, bad company
Really upset about this company and the employees, they are really bad in customer service, they make things wrong and bad bill statements
They put on hold for long time on the phone.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1844 and additional information.
— Green Mountain Energy on July 21st, 2021
Dishonest
I had been with them for 5 years. The main selling point for me was the electric delivery charge on my TXU bill. After my initial contract I never received any offers, I just got a bill each month. Well this last month I looked at my bill and guess what, the same electric delivery charges. So I went with another provider and now they say I owe a $300 early termination fee? Someone will have to explain because I never signed another contract. So how did I terminate early? They adding this just thinking people will pay? Very dishonest. Sad that a loyal customer gets treated like dirt. Pay your bills and get screwed for being a good customer.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1843 and additional information.
— Green Mountain Energy on July 21st, 2021
Liars, and will put on your credit report lies
I had Green Mountian for 3 years. Paid on time every month. The last year the bill kept going up and up every month. When I tried to call CS to find out the issue I was not given a straight answer ever. So I decided to change company after 3 years. I emailed customer service to make sure I was through my contract and was confrimed I had been. I paid my last bill on 11/17/2017, I then got another bill for over $500 due to be paid in December 2017! I changed companied in October. They told me it was due to cancellation fees and last bill. How do I have another bill over $500 when I switched companies in October! Now I have this on my creidt report as an unpaid bill (the only one on my report) and having a negative impact! I have NEVER had a negative impact on my credit rating and now these people after 4 years have me on there! I have tried to call the company and they said nothing they can do. The credit collector says I have to have proof of payment in full. How the crap do I get anything when GM says sorry can't pull up your account so nothing we can do for you! I have all my emails for payment for 3 years but nothing for payment in full account closed, they would never provide me with an account closed statement and couldn't tell me why I had a bill for November when I didn't even use them in November! How do I take care of this! I refuse to pay something I DO NOT OWE
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1841 and additional information.
— Green Mountain Energy on June 18th, 2021
Bad company
We were without power for 4 n 1/2 days with this company. My bill after the freeze was 133. Then 141, then 160, n now. they r charing me 194. It just keeps on going up. N we have the all nighter free nights. It suxs. We only have 1 TV in my 3 bedroom apt 2 bath apt. Everything is disconnect accept the stove n washing machine n dryer I wash at night. This company suxs n I h had major problems with there app. Made some payments thru there damm app. N they would send me conformation n I would call customer service to make sure they got the money n they would say yes n bamm at the end of the month they were charing me the previous month n the current month. Cheap asses. N now I make my payments over the phone with a live person on the other end of the phone. No more dumb apps for me. I cannot wait for my contract be over. This company suxs go somewhere else n get better service n rates. Please.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy on June 18th, 2021
The worst provider I have ever dealt with
During my 11-month usage plan, I was over-charged for 3 months and double charged for 1 month. The investigation took 3 months and during which I have to make multiple phone calls to get my money back (still in process). Waste of time and money. Regretted that I have recommended the service to my friends. Should never do that!
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy on May 13th, 2021
The Average Billing Service is a Scam
I am super annoyed and disappointed with Green Mountain level of service. I switched over from TXU and for the first year my billing was great and managed to reduce my billing to an average of $60 per month. After renewal they sent me information on average billing I called in to pay a bill and requested information about average and was advised that it should help me lower my bill and prevent my bill from going up and keep my bill at about the same amount each month. So that sounded good and I advised the rep to go ahead and sign me up for it. But lo and behold since activating the average billing my bill as tripled. I have been calling in each month and was Informed since were in the winter mu usage had gone up but I have had them for over a year meaning I been through a winter with then and my bill was never that high before. I finally said okay can remove this average billing because it seems to have impacted my billing. Only to be told that would mean I would have over $340 owing that would have to pay on my next bill. So this led to further discovering that this average billing actually creates a debit amount each month that they add to future payments which ultimately increases your bill. So not only has my billing tripled but I now have money owing because of this average billing and I have never missed a payment and I always pay my bill on time. I asked for a channel to address my concerns. I was sent to a supervisor and explained that what they aware doing was wrong and this has a negative impact on peoples livelihood.I was basically told that there is nothing they can do to help except provide a payment plan for the money that had accrued I asked for a resource to raise my concerns and I was given a P O Box Number for Houston. O top of this they now want to to incur additional expenses to get a letter to them to let them know they should be providing customers with fil and adequate information before offering a service that actually increases costs.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1841 and additional information.
— Green Mountain Energy on March 26th, 2021
Stay Away
Over charge for everything and sneak in extra fees all over. Very bad business and I regret using them.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1836 and additional information.
— Green Mountain Energy on February 12th, 2021
I wish I had read other reviews first
I selected Green Mountain because they used wind mills, I am not sure now because they are not truthful , I paid my bills on time for a year. Last month they disconnected me for being a few days late. Everything in refrigerator went bad. The rate they gave me was much higher than what I was told.
Hi Louis. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1839 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on February 15th, 2021
You lost a loyal one
I've been a loyal customer for 9 years now (eye roll), but now searching for new electricity companies. You would think with the whole pandemic they would be more understanding. NOPE. I haven't been able to catch up due to the pandemic and to add these ridiculously high bills. They refuse to help me!!! Horrible, horrible, horrible customer service and the superiors are just as bad. Very disappointed in this company overall. Taking my business elsewhere.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1832 and additional information.
— Green Mountain Energy on January 22nd, 2021
Beware!!!!!!!!!!!!!!!!!!The Worst Electric Company Ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They are dishonest and are liars!!!!! They did not inform me that a contract was involved and that it is a $150.00 fee for early cancellation. The service is equivalent to a pre-paid service. They said my lights were disconnected, and they were not. I was billed $35.00 + $20.00 for a disconnect and reconnect fee when my lights were never off. They refused to waive the bill. I have left them and am now with TXU Energy. The customer service is the worst. Use another electric company!!!!!!
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1833 and additional information.
— Green Mountain Energy on January 22nd, 2021
Must read!
First of all I would like to say, I dont believe 1 positive review on this company! Maybe Green Mountain Energy picks and choose who they are going to steal from? 3 months ago I questioned my 1 month bill for $700 and was told its because my contract ended. So the next month it was at $480, now the following month it is at $614! Now Im questioning this and Im told Im behind on my payments! There is a special place in Hell for people like this, specially during times like this and on the holidays. Stay far away from this place! Im convinced they must have paid people to put up positive reviews! All lies!!!!!! I have bank statements to prove it! Thinking about talking to my attorney!
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1832 and additional information.
— Green Mountain Energy on December 7th, 2020
CSR's lie in recorded line and management backs them up!
Was blatantly lied to about new contract. After listening to recording with alleged manager he tried to double down and offer a six year contract. A second alleged manager has called back twice and and left a wrong contact number to teach her. What type of company uses this type of business plan? Better question who's holding them accountable? Obviously no one!!
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1827 and additional information.
— Green Mountain Energy on September 28th, 2020
Screwed from the beginning
Every year over the course of the year my bill goes up. August it was up to $550.?? with just me and wife. Customer service keeps saying (I've called then at least 5 times over a year to year and half) keep telling me "well it's been hotter than past, your usage is going up.... A great big "B-S"..... It's not been hotter this year than past....they are .... Well never mind... Can't say it I'll probably get called in on a definition law suit.....plain and simple, when my contract is up I'm switching to someone else that's not going to do me like a breech loaded shotgun.... Enough said
Hi Rick. We're sorry that you've had an unpleasant experience with us. Please contact us at Feedback@GreenMountain.com with your account #, REF #1828 and additional information if you would like to discuss this issue further.
— Green Mountain Energy on September 28th, 2020
Horrible
Worst ever. Ridiculously high priced and rude customer ssrvice!!
Thank you for your feedback. We would like to speak with you and see if we can help. Please contact us at Feedback@GreenMountain.com with your service address, REF #1826 and additional information.
— Green Mountain Energy on September 2nd, 2020
Junk Mail Notification Rate Plan
I received email statements and weekly notifications regarding everything from GM. I constantly asked them why my bill was increasing. They failed to tell me my rate plan had expired. They said I was notified with a flyer in the mail. I never received this flyer. Lies. Disgusting. Greed.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1825 and additional information.
— Green Mountain Energy on July 8th, 2020
All Reviews By Date
Total dissatisfaction
Signed on with this company in Dec 2021 just got solar panels and they gave me a terrible plan my electric bill was higher than before I had solar plan and after 3 month I terminated the plan payed them in full and they had the nerve to charge me a cancelation fee, this is a dishonest company sorry I signed up with them and they continue to pursue for the cancelation fee.
Thanks for your review, Leighton. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1784 and additional information.
— Green Mountain Energy on April 25th, 2023
Solar panels owners scammed!!!
CUSTOMERS BE AWARE! GREEN MOUNTAIN ENERGY IS USING DECEPTIVE PRACTICES AND CHARGES YOU AS MUCH AS IT CAN. PAY ATTENTION TO THIS, IF YOU WERE ON THE AVERAGE BILLING BEFORE YOU INSTALLED YOUR SOLAR PANELS YOU'LL PROBABLY CONTINUE PAYING THE SAME AMOUNT OF MONEY AS BEFORE. HOW'S THAT? WELL, THIS IS WHAT THEY TOLD ME: "AVERAGE BILLING" IS NOT A PLAN IF YOU CALL TO SWITCH YOUR PLAN FOR THE SOLAR REWARDS WE WILL DO IT, BUT IT DOESN'T HAVE ANYTHING TO DO WITH BILLING, THESE ARE TWO DIFFERENT THINGS". ONE OF THE SUPERVISORS TOLD ME THAT IF GETS THE PHONE CALL HE WON'T TELL ME TO CANCEL... HOW ABOUT THAT? THE WORST THING IS THEY DO NOT HAVE A COMPLAINT DEPARTMENT, YOU CAN FIND MAYBE THREE PHONE NUMBERS ONLINE, BUT THE PHONE CALLS ARE REDIRECTED TO THE SAME PLACE OVER AN OVER, I EVEN TRY TO CALL THE HEADQUARTERS IN AUSTIN, TX, AND THE PHONE CALL ENDED IN THE SAME DEPARTMENT, SURPRISINGLY THE SAME AGENT ANSWER THE PHONE... REALLY UPSETTING. BOTTON LINE MY PLAN WAS CHANGED AND CREDITS WERE POSTED BUT THE AVERAGE BILLING AMOUNT PILED UP AND I NOW HAVE TO PAY TO AVOID EXTRA LATE FEES OR RUIN MY CREDIT. STAY AWAY FROM THEM.
Hi Maggy, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1783 and additional information.
— Green Mountain Energy on March 13th, 2023
Solar panels owners scammed!!!
Green Mountain's customer service is there for nothing they do not solve any problems. I own solar panels and we are experiencing high increases in our monthly bill. Four months had passed and we're still facing the same problem. My bill is now over $400 dollars because we are disputing the high prices. What really happened was that they failed to remove the so-called "average billing" from our monthly bill and used all the energy our panels produce without giving us any credit whatsoever. After 4 months of dealing with the situation and many phone calls, they finally switch us to the right plan but deny giving us the credits for the previous months. Customer service representatives didn't do anything to help us they just blame us and used the most ridiculous excuses like: "some customers prefer to continue with the average billing"... Really? People decide to pay more and give away the energy their solar panels produce. I'm really upset. DO NOT DO BUSINESS WITH GREEN MOUNTAIN ENERGY
Thanks for taking the time to leave us a review, Maggy. We're sorry that you had an unsatisfactory experience with our customer service team. If you would like for us to look into this issue further, please contact us at Feedback@GreenMountain.com with your account #, REF #1781 and additional information.
— Green Mountain Energy on February 16th, 2023
MISLEADING and FALSE ADVERTISEMENT
Signed on for the free night plan at 25 cents a kWh. Come to find out were paying .40 cents a kilowatt. Now unless you enjoy 200-500 dollar bills this is the company for you other than that dont even let them convince you other wise. Call another company and signed on with them. This company is a leech and a bunch of liars.
Hi Garcia. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1782 and additional information.
— Green Mountain Energy on February 16th, 2023
Very bad customer service
Talked to three different agents within the same day and each time got different pricing, no one knew why the previous agent gave me the lower rate
Hi, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1780 and additional information.
— Green Mountain Energy on January 31st, 2023
Have seen a 33% increase in my power bills from $300.00 to current $500.00
I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase
Hi Clarence. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1779 and additional information.
— Green Mountain Energy on December 1st, 2022
Winter Texans- Beware!!!
Winter Texans, do not choose GreeN Mountain Energy for your electric provider unless you want to come home to a melted mess in your refrigerator. We were gone 5 months, had no notice from the company when they shut off our power. Our auto pay CC expired and Green Mtn had incorrect mailing address and incorrect email address for us. They did not even leave a message on the phone. Now we have a horrible mess to clean and no ac while we are waiting for the city to reinspect and turn on electric. Nice customer service agents but they are NOT trained well enough to handle this situation correctly.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1777 and additional information.
— Green Mountain Energy on October 25th, 2022
Run Away
I have been with Green Mountain for 2 years and 8months.I had to make a 200.00 deposit so when I closed my account I was told it is nonrefundable.I cannot speak to nobody in that office from Management go down.There language barrier is terrible you never get to leave a review after the call so things cannot be changed.Then I was told my Business Account will not be refunded just not acceptable this is not a company I will never be doing business with again.I am pretty sure my review won't get posted.
We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1778 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on October 25th, 2022
Horrible Customer Service
I called Customer Service to ask about charges on the account. I did not ask the rep for information such as balances, due dates, or anything to do with my fianc's account. I simply asked for the definition of these charges. The rep on the phone asked for my relationship to the account owner. What does that matter if I am asking for a simple definition? I could be a curious, potential customer since I was going to put the electricity bill in my name. I messaged Bree on the online chat thinking maybe she would give me definitions. She attempted, but since I am sure they put notes regarding the phone call, she closed the chat ending in "Since you haven't responded, I assume you got everything you needed". She did not need to speak to the owner for a general question. After this incident, I will be considering transferring services. I work in banking, so I understand verification very well. But I would never refuse to explain our bank fees to a potential customer.
AND if you are wondering about their fees, they charge $20 to send you a letter. $20 that could pay for food for my kids. It's 2022, send me an email instead of sending a letter.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1776 and additional information.
— Green Mountain Energy on September 16th, 2022
Better look for another electricity provider
I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over. EXPENSIVE.
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1775 and additional information.
— Green Mountain Energy on August 31st, 2022
Mislead and Terrible Customer Service
I didn't agree to a switch hold on my account. While setting new service for my new place, I was told I couldn't because a switch hold was placed. When I reached to Green Mountain CSR, didn't take the time listen. He was very aggressive with me. Then when I asked to speak with a supervisor. I was placed on hold for 30 minutes. Still unable to speak with one about this matter. My bill has doubled switching to Green Mountain. An upset soon to be old customer.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1774 and additional information.
— Green Mountain Energy on August 22nd, 2022
Prices are no longer competitive
A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.
Thanks for your review, Keith. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1772 and additional information.
— Green Mountain Energy on August 15th, 2022
Steal from solar panel systems
At first Green Mountain was honest. Now they change their terms and dont buy your electricity and steal any over production from your solar panels. DO NOT RECOMMEND
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1773 and additional information.
— Green Mountain Energy on August 15th, 2022
Control your monthly bill!
I find GME a pleasure to do business with. My rates are reasonable. *** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption. #NEVER ANY SURPRISES!!!
We're so happy that you're enjoying your experience with Green Mountain Energy! Thank you for taking the time to share your feedback with others.
— Green Mountain Energy on July 11th, 2022
Unrequested Service
We were with Infuse Energy and all of a sudden started getting things saying we are with Green Mountain. Apparently Infuse energy went out of business. We were not notified or given a choice. We immediately got with TXU as we didn't request or want Green Mountain. Now we're getting early termination notices from Green Mountain even though we didn't contract with them. I spent more than an hour on the phone with them including someone saying she was a manager with no resolution. I am beyond furious at this point. We will be contacting the Utilities commissioner tomorrow and at this point may need to start a class action suit so everyone else they did this to can resolve their bills as well.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1771 and additional information.
— Green Mountain Energy on June 10th, 2022
Good past solar plans, not so much anymore customer service doesn't know their plans
I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.
Hi Mark, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1770 and additional information.
— Green Mountain Energy on June 1st, 2022
Talk about a company ripping people off!
Bad bad when you go from 30 dollars a month to over 300 a month on your bill and they are stealing your solar.I live in a 900 sf house and not home on the weekends.
Hi Anthony. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1768 and additional information.
— Green Mountain Energy on May 18th, 2022
Won't clear fraud
2 yrs ago I cleared up a fraudulent account with greenmountain. Once again they have turned it into a collection agency. All I get is they are, "escalating" the matter. WHAT?! Again, I've sent all the proof the account is not mine. They do nothing. Beware!
Hi Julia. Thanks for taking the time to leave a review. We'd like to investigate the issue with your account to see how we can help. Please contact us at Feedback@GreenMountain.com with your account #, REF #1767 and additional information.
— Green Mountain Energy on May 5th, 2022
Green Mountain energy
They are horrible dont go to them Ive had them for years they were great then all of a sudden I get 400 bill taken out of my account then another 200$ for an 18 day service I switched I will never refer another person to this shit company
Thanks for your review, Frankie. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1745 and additional information.
— Green Mountain Energy on March 8th, 2022
Green Mountain Electricity cant be trusted
Dont trust Green Mountain Energy. I sold my house, stopped service, yet they continued to charge me for electricity that I obviously wasnt using. I called several times to have them adjust my last bill, received several emails & a couple of letters saying they were adjusting my last bill. The next thing I know they have turned my account over to collections. The $ isnt the issue, but I will suggest that nobody trust this company for your electricity.
Hi Georgi. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1743 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on March 3rd, 2022
Shell game
When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1740 and additional information.
— Green Mountain Energy on February 23rd, 2022
Not satisfied
I was a Liberty Energy customer with no complaints. Liberty went bankrupt and automatically transfered my account to Green Mountain with the letter stating Green Mountain will honor my Liberty contract. Not only has Green Mountain not honored my contract they severely over charge me. My bill from Liberty last year for Jan 2020 was $60. My usage has not changed from year to year. However my Green Mountain bill was $139. No way should my bill EVER be that high in the winter. I live in a small 2 bedroom house and my heat is natural gas not electric. Historically my electricity bill is low in the Winter and increase in the summer. My natural gas bill increases in the Winter and decrease in the summer. I'm waiting on Green Mountain to explain to me a 50%+ increase from year to year. My goal at this point is to dump Green Mountain for a more a family budget friendly and fair electricity company like Liberty.
We appreciate you taking the time to leave a review, Mary. We are happy to go over usage with you. Please email us at Feedback@GreenMountain.com with your account #, REF #1741 and additional information.
— Green Mountain Energy on February 23rd, 2022
No commitment to existing customers or environment
Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.
Cristy, this isn't the experience we want for our loyal customers. We apologize for the billing issues and would like the chance to address them. Please email us at Feedback@GreenMountain.com with your account #, REF #1732 and additional information.
— Green Mountain Energy on February 8th, 2022
Liars about plan details
I had a great 1st year and at renewal time I had to renew to a different plan. I have solar panels solar panels so the companies I can use are limited. I called several companies and had detailed conversations about how the plans worked. I finally decided to stay with Green Mountain as it would be a little cheaper than other companies. I got my first bill after renewing and it isn't at all what they explained to me. It is going to cost me a lot more than what it should have. When I called for help they really didn't care that I was lied to about how the plan works and would still charge me $150 to cancel. The guy on the phone kept trying to tell me I could change to one of their other plans, which is not a solar buyback plan. I had this run in circles conversations like 5 times. After 2.5 hours and two different people nothing was resolved.
Hi Kristie. We regret that you had a negative experience when you called for help. We would be more than happy to assist you with the concerns about your account. Please contact us at Feedback@GreenMountain.com with your account #, REF #1731 and additional information.
— Green Mountain Energy on February 8th, 2022
Complete garbage for extra $$$
My first two bills were 80-100$ then after for the rest of my 12 year plan it was 150$ each payment. i have a one bedroom apartment with everything turned off when i go to work. i use electricity sparingly and dont over use my a/c. i had the free nights plan and it sure didnt help a bit. i was spending 100$-120$ at most on previous provider. before it was time to renew a month ahead i checked their new plans. they are increased drastic amounts 14-16 cents a kw. i found a different provider like the one i had before green mountain and will enjoy saving 50$ every electric bill. do yourself a favor and stay far away from green mountain electric, worst idea ive had in past 3 years.
We appreciate you taking the time to leave a review, Joshua. We are happy to go over usage with you. Please email us at Feedback@GreenMountain.com with your account #, REF #1719 and additional information.
— Green Mountain Energy on January 6th, 2022
Solar Credit Is held Hostage
I have Solar with over $400 worth of credit. Green Mountain is holding my money hostage and refuses to give the credit back. This even after my contract expired and I renewed.
Hi Boby, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1706 and additional information.
— Green Mountain Energy on December 10th, 2021
Don't give them your business
This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy on October 12th, 2021
Awful
We've been with GM for years.maybe 7 or 8..we noticed our bill recently started getting higher the past few months. lived at same place for past 6 years..almost $400 this month, for a 2 bedroom...and no one is home during day...and we have "free nights". in june asked how to lower it, they suggested a better plan....but failed to tell us it doesn't start until Nov.... my in laws have a 5 bdrm house, 2 AC units and home all day...their bill was $172 this month..they have Champion energy..time for us to switch.
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy on September 22nd, 2021
Not honest
They will sometimes bill you twice within the same month, which is extremely hard for those of us that can't afford to budget over $600 on electricity per month. You'll be locked in and will owe a fee to change companies, which is standard. I just wish I had done better research about their billing. I don't find their prices to be any better than any other company.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy on September 7th, 2021
No more Solar plans from a Green Company??
We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.
Solar Buy Back
Our solar panels were installed in March. We spent a month getting services set up with Green Mountain. Sounded like a great company, with their buy back plan. However, they will only buy back what you use, so the other 1000's of KW's our solar panels produce go where? I just want a far exchange, it is not a fair plan to only match what is used. I spent over an hour, multiple times trying to get this fixed, but it doesn't get resolved, I keep getting switched to another person and have to explain the entire situation over again, only to be told that type of plan does not exist, or another tried to charge me to switch plans, which was not my error to begin with. Total run around!
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy on August 25th, 2021
WORST ENERGY SERVICE EVER
Do not go with green mountain energy. I cancelled my services with this company back in may. They sent me a bill and i cannot seem to get a direct answer from this company on the break down of my bill. I called and i talked to a lady on the phone she said that my bill was competely wrong and she would give me a call back a couple days later. She never called and then I called again and I was asking Wanda about the charges on my bill and she started yelling at me because I the charges do not add up because they were continuing to charge me when i cancelled the service. I DO NOT commend green mountain. Their customer service is horrible. I have never been yelled on the phone due to a electricity bill when all I am trying to do is get a break down of my services. WORST COMPANY EVER!
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy on August 3rd, 2021
Disgusting
I have been a customer with Green Mountain for over 10 years. When I last called they were very rude and ignorant. They were unable to assist me in any way whatsoever. I had put a block on my credit card to make sure that no one could gain access to the available credit. It was my fault, as I neglected to make it high enough for them to push through my automatic payment because it is difficult to keep up with my average billing due to the fact that after the winter storm each month it seems to go up $50. When the payment does not go through you cannot establish automatic payments again for SIX months??!!! It very much makes you feel like youre a child and you are in punishment.I have all of my bills set up on automatic payment because I only get paid once a month. Upon explaining this to the gentleman on the phone he stated well maybe you should set it up to come out of your checking account. Clearly that was an issue seeing as I get paid three days after they want my money, which I had explained before his comment was made. At the tune of $360 currently, which is $100 more than it was during COVID when EVERYONE WAS HOME (this is also WITH free nights) its hard to sit on an extra 360 to get ahead of it to pay from my checking. At this point I navely thought that being a customer for 10+ years might make him feel like he should treat me with a little more respect. However I was wrong, when I discussed leaving I was told that it was no problem. Do you need me to cancel today? And Just so you know you have $500 banked that you will receive a bill for because of average billing. I dont understand how banking my overages and racking them up to the tune of $500 is beneficial to me in any way. Their customer service is disgusting. I cannot believe that after being a customer for 10+ years they really just could care less if I walk away. So I am on here shopping and fully intend to change ASAP. THANK GOD I could not find a decent plan with Green Mountain in order to re-up my contract, as once you are in they dont offer you much at all. Because now I am on month-to-month I can just walk away, otherwise I would be hit with a $250-$300 fee to add to my banked FIVE HUNDRED!!! Let me just say that no one told me about the bank when I signed up and I spoke to someone to make sure this was beneficial for me.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1845 and additional information.
— Green Mountain Energy on July 23rd, 2021
Bad customer service, bad company
Really upset about this company and the employees, they are really bad in customer service, they make things wrong and bad bill statements
They put on hold for long time on the phone.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1844 and additional information.
— Green Mountain Energy on July 21st, 2021
Dishonest
I had been with them for 5 years. The main selling point for me was the electric delivery charge on my TXU bill. After my initial contract I never received any offers, I just got a bill each month. Well this last month I looked at my bill and guess what, the same electric delivery charges. So I went with another provider and now they say I owe a $300 early termination fee? Someone will have to explain because I never signed another contract. So how did I terminate early? They adding this just thinking people will pay? Very dishonest. Sad that a loyal customer gets treated like dirt. Pay your bills and get screwed for being a good customer.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1843 and additional information.
— Green Mountain Energy on July 21st, 2021
Too expensive
Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy on July 1st, 2021
Cutting power without warning
Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy on June 24th, 2021
Liars, and will put on your credit report lies
I had Green Mountian for 3 years. Paid on time every month. The last year the bill kept going up and up every month. When I tried to call CS to find out the issue I was not given a straight answer ever. So I decided to change company after 3 years. I emailed customer service to make sure I was through my contract and was confrimed I had been. I paid my last bill on 11/17/2017, I then got another bill for over $500 due to be paid in December 2017! I changed companied in October. They told me it was due to cancellation fees and last bill. How do I have another bill over $500 when I switched companies in October! Now I have this on my creidt report as an unpaid bill (the only one on my report) and having a negative impact! I have NEVER had a negative impact on my credit rating and now these people after 4 years have me on there! I have tried to call the company and they said nothing they can do. The credit collector says I have to have proof of payment in full. How the crap do I get anything when GM says sorry can't pull up your account so nothing we can do for you! I have all my emails for payment for 3 years but nothing for payment in full account closed, they would never provide me with an account closed statement and couldn't tell me why I had a bill for November when I didn't even use them in November! How do I take care of this! I refuse to pay something I DO NOT OWE
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1841 and additional information.
— Green Mountain Energy on June 18th, 2021
Bad company
We were without power for 4 n 1/2 days with this company. My bill after the freeze was 133. Then 141, then 160, n now. they r charing me 194. It just keeps on going up. N we have the all nighter free nights. It suxs. We only have 1 TV in my 3 bedroom apt 2 bath apt. Everything is disconnect accept the stove n washing machine n dryer I wash at night. This company suxs n I h had major problems with there app. Made some payments thru there damm app. N they would send me conformation n I would call customer service to make sure they got the money n they would say yes n bamm at the end of the month they were charing me the previous month n the current month. Cheap asses. N now I make my payments over the phone with a live person on the other end of the phone. No more dumb apps for me. I cannot wait for my contract be over. This company suxs go somewhere else n get better service n rates. Please.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy on June 18th, 2021
The worst provider I have ever dealt with
During my 11-month usage plan, I was over-charged for 3 months and double charged for 1 month. The investigation took 3 months and during which I have to make multiple phone calls to get my money back (still in process). Waste of time and money. Regretted that I have recommended the service to my friends. Should never do that!
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy on May 13th, 2021
The Average Billing Service is a Scam
I am super annoyed and disappointed with Green Mountain level of service. I switched over from TXU and for the first year my billing was great and managed to reduce my billing to an average of $60 per month. After renewal they sent me information on average billing I called in to pay a bill and requested information about average and was advised that it should help me lower my bill and prevent my bill from going up and keep my bill at about the same amount each month. So that sounded good and I advised the rep to go ahead and sign me up for it. But lo and behold since activating the average billing my bill as tripled. I have been calling in each month and was Informed since were in the winter mu usage had gone up but I have had them for over a year meaning I been through a winter with then and my bill was never that high before. I finally said okay can remove this average billing because it seems to have impacted my billing. Only to be told that would mean I would have over $340 owing that would have to pay on my next bill. So this led to further discovering that this average billing actually creates a debit amount each month that they add to future payments which ultimately increases your bill. So not only has my billing tripled but I now have money owing because of this average billing and I have never missed a payment and I always pay my bill on time. I asked for a channel to address my concerns. I was sent to a supervisor and explained that what they aware doing was wrong and this has a negative impact on peoples livelihood.I was basically told that there is nothing they can do to help except provide a payment plan for the money that had accrued I asked for a resource to raise my concerns and I was given a P O Box Number for Houston. O top of this they now want to to incur additional expenses to get a letter to them to let them know they should be providing customers with fil and adequate information before offering a service that actually increases costs.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1841 and additional information.
— Green Mountain Energy on March 26th, 2021
Thank You Green Mountain
During the winter storm here in Texas I was so nervous that my bill would go through the roof.I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....My complete and sincere gratitude and compliments to Green Mountain Energy for their honesty and obvious care and concern for their valued customers...Thanks again and job well done Green Mountain.I will continue to recommend your services to family,friends and others...
Very Happy with Green Mountain Energy
I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.
Love Green Mountain Energy
I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.
Stay Away
Over charge for everything and sneak in extra fees all over. Very bad business and I regret using them.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1836 and additional information.
— Green Mountain Energy on February 12th, 2021
I wish I had read other reviews first
I selected Green Mountain because they used wind mills, I am not sure now because they are not truthful , I paid my bills on time for a year. Last month they disconnected me for being a few days late. Everything in refrigerator went bad. The rate they gave me was much higher than what I was told.
Hi Louis. We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1839 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on February 15th, 2021
You lost a loyal one
I've been a loyal customer for 9 years now (eye roll), but now searching for new electricity companies. You would think with the whole pandemic they would be more understanding. NOPE. I haven't been able to catch up due to the pandemic and to add these ridiculously high bills. They refuse to help me!!! Horrible, horrible, horrible customer service and the superiors are just as bad. Very disappointed in this company overall. Taking my business elsewhere.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1832 and additional information.
— Green Mountain Energy on January 22nd, 2021
Beware!!!!!!!!!!!!!!!!!!The Worst Electric Company Ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They are dishonest and are liars!!!!! They did not inform me that a contract was involved and that it is a $150.00 fee for early cancellation. The service is equivalent to a pre-paid service. They said my lights were disconnected, and they were not. I was billed $35.00 + $20.00 for a disconnect and reconnect fee when my lights were never off. They refused to waive the bill. I have left them and am now with TXU Energy. The customer service is the worst. Use another electric company!!!!!!
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1833 and additional information.
— Green Mountain Energy on January 22nd, 2021
Beware new scheme from the company (probably others)
When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1831 and additional information.
— Green Mountain Energy on January 19th, 2021
Must read!
First of all I would like to say, I dont believe 1 positive review on this company! Maybe Green Mountain Energy picks and choose who they are going to steal from? 3 months ago I questioned my 1 month bill for $700 and was told its because my contract ended. So the next month it was at $480, now the following month it is at $614! Now Im questioning this and Im told Im behind on my payments! There is a special place in Hell for people like this, specially during times like this and on the holidays. Stay far away from this place! Im convinced they must have paid people to put up positive reviews! All lies!!!!!! I have bank statements to prove it! Thinking about talking to my attorney!
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1832 and additional information.
— Green Mountain Energy on December 7th, 2020
CSR's lie in recorded line and management backs them up!
Was blatantly lied to about new contract. After listening to recording with alleged manager he tried to double down and offer a six year contract. A second alleged manager has called back twice and and left a wrong contact number to teach her. What type of company uses this type of business plan? Better question who's holding them accountable? Obviously no one!!
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1827 and additional information.
— Green Mountain Energy on September 28th, 2020
Screwed from the beginning
Every year over the course of the year my bill goes up. August it was up to $550.?? with just me and wife. Customer service keeps saying (I've called then at least 5 times over a year to year and half) keep telling me "well it's been hotter than past, your usage is going up.... A great big "B-S"..... It's not been hotter this year than past....they are .... Well never mind... Can't say it I'll probably get called in on a definition law suit.....plain and simple, when my contract is up I'm switching to someone else that's not going to do me like a breech loaded shotgun.... Enough said
Hi Rick. We're sorry that you've had an unpleasant experience with us. Please contact us at Feedback@GreenMountain.com with your account #, REF #1828 and additional information if you would like to discuss this issue further.
— Green Mountain Energy on September 28th, 2020
Horrible
Worst ever. Ridiculously high priced and rude customer ssrvice!!
Thank you for your feedback. We would like to speak with you and see if we can help. Please contact us at Feedback@GreenMountain.com with your service address, REF #1826 and additional information.
— Green Mountain Energy on September 2nd, 2020
Last bill
Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service
We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1829 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy on September 28th, 2020
Junk Mail Notification Rate Plan
I received email statements and weekly notifications regarding everything from GM. I constantly asked them why my bill was increasing. They failed to tell me my rate plan had expired. They said I was notified with a flyer in the mail. I never received this flyer. Lies. Disgusting. Greed.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1825 and additional information.
— Green Mountain Energy on July 8th, 2020
DISCONNECTED SERVICE, THEIR MISTAKE!!
I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.
$400.00 monthly bills in a 735 sq foot apartment
I signed up for Green Mountain in November 2012, my bills were reasonable until the super hot texas summer started, my bills in the summer ranged from $325 to $400. I called Green Mountain and was told it wasn't them it was my AC. Called my apartments over and over to come fix my AC and they said it was my energy company not my unit. This went on for over 4 years, crazy bills and my apartment was always hot, my apartment manager told me she had a 5,000 sq foot house and her bills were like $250! I wasn't in a position to move until a couple of years ago, into a bigger apartment. I switched to TXU and have NEVER had a bill over $90 in the summer and I keep it freezing at night. My new apartments "prefer" I sign up with Green Mountain, but I will not make that mistake again.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1824 and additional information.
— Green Mountain Energy on May 22nd, 2020
Awful Experience|Greedy and Money Hungry
I am someone who has been paying electric bills for 30 plus years. I've never experienced such an awful company. I ran in to some money issues (single mom) and tried to get them to make arrangements to let me pay my bill a bit late, but it would have been paid before my next bill was due. They refused and turned off my electricity twice. So, if your bill is due on the 19th and your new bill generates 12 days later.. you get shut off... and no one cares or can do anything about it. NEVER have I seen this in my life. I very much dislike what this company is about and unfortunately, I'm locked in to a 2 year with them. I will run as fast as I can away once it's up though!
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1815 and additional information.
— Green Mountain Energy on May 13th, 2020
Lied about the start date of our service to get us to sign up, then changed it on us after we were locked in.
We were lied to about our start date for service and have been without power for three days. Ive missed work and lost wages because of their scam, and since we have no heat were freezing at night. Wish I would have gone with any other company.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1816 and additional information.
— Green Mountain Energy on May 13th, 2020
Duped by Sales Agent
Please do not go for the provider. The plan that you see on their website are not the one that you will receive while signing contract. Moreover the sales agent will not tell you complete truth. I was told that I can select a plan and then change it based on my usage. I was not told that once I sign contract my options will be limited and I would not be eligible for any plan shown on their website. So I am now stuck with a plan that i do not want. Moreover, the customer service is unprofessional.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1817 and additional information.
— Green Mountain Energy on May 13th, 2020
Non-Flexibility w/Payments
First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company.
Thank you for leaving a review, Lisa. We are sorry for the inconvenience. We'd like to help look into options. Please email us at Feedback@GreenMountain.com with your account #, REF #1814 and additional information for more information.
— Green Mountain Energy on March 5th, 2020
Lack of Reliability
My experience with Green Mountain Energy has been horrible. They did not charge me for the first three months of services and then said "oops" and now are making me pay double for their mistake. Each month I have 90 extra dollars added to my payment for their mistake. With my monthly budget, this has been a huge issue. When I talked with them they were unhelpful, incredibly rude, and unapologetic for their mistake. I would never suggest for anyone to use this electricity company. They do not care about their customers and obviously do not know how to manage their customers' accounts correctly.
Hi. Thank you for your feedback. We would like to speak with you and see if we can help. Please contact us at Feedback@GreenMountain.com with your account #, REF #1813 and additional information.
— Green Mountain Energy on March 6th, 2020
Monthly Cost Jumped $350. For and Apartment
Owned a large home in Houston and monthly average was $130. In the summer. Moved to Lufkin and bought a small condo. My bills now average $470 in the winter. Switched to Gexas 24 plan. Excited to save over $300 a month!Wendy
Hi Wendy. We're sorry that you've had an unpleasant experience with us. Please contact us at Feedback@GreenMountain.com with your account #, REF #1818 and additional information if you would like to discuss this issue further.
— Green Mountain Energy on May 13th, 2020
Renew plan
My plan was ended six months ago, and they didn't informed me and when I spoke with the customer service, they said they already mail me a notification which I didn't get it and I told him what about email and he has no answer and because of that my payment was jumped almost to double because my plan turned to month to month contract which is more expensive from what I had.
Hi Melvin. Thank you for your feedback. We would like to speak with you and see if we can help. Please contact us at Feedback@GreenMountain.com with your account #, REF #1820 and additional information.
— Green Mountain Energy on May 13th, 2020
Worst experience ever!
Poor customer service! Price is way too high!
Brandon, we appreciate your feedback. We're sorry to hear that we fell short of your expectations. Please email us at Feedback@GreenMountain.com with your account #, REF #1821 and additional information.
— Green Mountain Energy on May 13th, 2020
Horrible
For the first few years they were pretty good, but over the last few months we have watched our bill go up more and more. They raised our rates to the highest they could be. We got on their average billing and it was still high. They tried to make excuses for the bill. We are going with another company and I will never do business with them again. They rip you off and add charges here and there.
We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1811 and additional information.
— Green Mountain Energy on January 2nd, 2020
Wonderful company
I have had Green Mountain for years no complaints from me. Great service.
Green Mountain Energy scamming people
First three months low but then they doubled. When i change companies they added another "additional charge"and it wasn't a contract. Its another method they are using to aviod spooking customers away with contracts.
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1808 and additional information.
— Green Mountain Energy on October 23rd, 2019
Rip off
We signed 2 year contract for free weekends. Our bill has increased . paying in excess of 490.00 this current bill is over 525.00 where's the savings. A bunch of hog wash. We're gone most of the day. I'm never recommending this company.
Thanks for your review, Anita. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1810 and additional information
— Green Mountain Energy on October 23rd, 2019
Horrible Customer Service or Complete Lack of
Called on three separate occasions to set up new service. Was given the wrong information the first two times. At the end of the third time, I asked if there was anything else needed or would I walk into my new house in three days and the power would be on. I was told "Yes, there is nothing else needed. Your power will be on in 24-48 hours."Arrived at the house on a Saturday Evening...guess what...NO POWER! The morons sent an email requesting more information even though I was assured I was 100% good to go. They then let me know that it would be another 48 hours, but with the weekend, like 72, before they would turn my power on. RIDICULOUS! I asked for a manager and after another hour of wasted time, mainly waiting on hold (Likely because they have so many other customers they have screwed over) and he said he would escalate it IF after he listened to a recording of the call that the email part was not explained to me. He, of course came back and said it was, even though it was NOT.They have my SS, my new home address, all the information they could need in the world and the morons can't turn on my power. Utter incompetence. I will NEVER use GME, nor NRG, their parent company's products or services again. I will warn everyone I know or even bump into about their CRAPPY lack of customer service.
Thank you for choosing Green Mountain Energy. We're sorry that there were issues with opening your new account. We would like the opportunity to review your account and see what we can do to help. Please email us at Feedback@GreenMountain.com with your account #, REF #1807 and additional information.
— Green Mountain Energy on October 9th, 2019
Green Money, Not Green Mountain
My bill is higher every month even with balanced billing. When I called to cancel that, was told my bill would be higher even though still higher and not balanced. Customer Service says I am using more, but I do not use the dishwasher or have a washer or dryer, yet they claim I am using more and every month the bill higher than the month before. They charge more for month to month billing so they can lock the consumers in a contract. I have a contract and still pay more. Read some of their reviews (all of them 5 star, imagine that!) and one of them claimed he had a 3 bedroom house and paid $87.00 monthly. My one bedroom apartment is now at $105.00 (as usual higher than the previous month). I regret having ever contacted Green Money "Energy" and looking for a different electric company. Do not recommend them.
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1805 and additional information.
— Green Mountain Energy on October 1st, 2019
Scammed!!
The worst electric company I have ever had the pleasure of dealing with. Had a solicitor come to my door and offer me a plan that they promised would be cheaper than my current plan with another company only to receive my bill a month later being far higher than what I was already receiving. Im currently paying $.17 a kilowatt. I will never go with this company again nor will I ever recommend it these people are horrible.
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1806 and additional information.
— Green Mountain Energy on October 1st, 2019
Think Again Before You Choose Green Mountain
I installed a photo voltaic solar panel system on my roof this past May. Not many choices for an energy co. to buy my solar production in DFW. Was misled by many people apparently. My system has been up and running since late May, yet they are not giving me credit for producing my solar power. I have made more power than I have consumed and yet they still continue to send me monthly bills. Their rate is 12.9 cents per kwhr which is absurdly high in this market (they are supposed to pay me that rate whether they buy my solar power or I use more power than my system produces in a day; I am charged that rate, too). I have spoken to various people at Green Mountain and all they do is say "you'll get credit for those kwhrs (kilowatt hrs) on your next bill - and I never get a credit. My system has produced more hours than I have used - I track my production versus consumption daily on a spreadsheet. I am still in the black on production - yet I receive bills instead of credits.RUN DO NOT WALK AWAY FROM THIS COMPANY AS FAST AS YOU CAN is the most honest advice I can give anyone that might be considering switching to them. Don't regret it like I do.
Unsatisfied FORMER customer
Do not use this company? We switched from TXU to Green Mountain. We were put on a plan that was supposed to cut our bill in half, instead it was over double what we were previously paying. My bill has never been that high in the 12+ years we have lived there. When we called customer service and were told of our rate per klw, we were shocked it was almost trippled to what was agreed. They were unwilling to help with the bill instead offered to put us on a cheaper plan but yet still having to pay for the one that they sent that we did not agree too, no thanks Green Mountain. Switched immediately. Then we receive a final bill that charged us an additional $380 more. You may get $10 a month for payment. No wY to treat new customers.
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1803 and additional information.
— Green Mountain Energy on August 12th, 2019
IN MY OPINION
In my opinion, the worst of the worst!If they approach you on the street, RUN, don't walk. If they show up at your door, run them off of your property.The only thing that their rep said, that was true, was that he was a representative of Green Mountain Energy.He told me that I was paying way to much and that he could save me So Much Money! My first bill was about $42.00 higher, and that was just for 20 days of service! The second bill was astronomical! I canceled as soon as I saw the new amount of $275.00. He also told me that there was no fee if I canceled early, guess what, $300 fee to cancel, bringing the total to $575.00!!!I was automatically put on a 60 month contract, that I never agreed to.I fully intend to report this company to the Texas Utility Commission, The Better Business Bureau and the Texas State Attorney General, along with recordings on my phone, made during our conversation.Once again, in my opinion, Their reps are misleading, deceitful and manipulative!
Hi Gary. Thanks for bringing this issue to our attention. Please email us at Feedback@GreenMountain.com with your account #, REF #1804 and additional information if you would like for us to review your usage.
— Green Mountain Energy on August 12th, 2019
DONT USE GREEM MOUNTAIN
They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great.
Hi Colleen. We're sorry that you've had an unpleasant experience with us. Please contact us at Feedback@GreenMountain.com with your account #, REF #1802 and additional information if you would like to discuss this issue further.
— Green Mountain Energy on July 15th, 2019
Without Informing Me I Had a Balance Due, Green Mountain Sent a Collection Agency After Me for $37
I was a Green Mountain Energy customer for 2 years, from 2015-2017. I never missed a payment, and was always on time. Today, I was denied a loan with low interest rates because my credit score indicated a collection agency was after me. Stunned, I became even more so when I found out the agency was sent by Green Mountain Energy for a $37 bill I never even knew I owed - from 2017! Two years later, without any emails or letters from Green Mountain OR the collection agency, my credit score took a hit. It's one thing to send an agency for $37, especially to a customer who made all his payments on time, but it's another thing entirely to not communicate it at ALL before sending a collection agency, which also didn't communicate. The representatives I spoke with were friendly, but unhelpful. Extremely unprofessional practice, and though this might be a unique occurrence, avoid yourself a headache and go with Constellation. I doubt they'd send a collection agency after you 2 years later without even an email.
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1801 and additional information.
— Green Mountain Energy on July 15th, 2019
Liars
I wrote a review that was detailed and not very flattering. After its posting, it just so happened that numerous customer thought they should right in and share their great experience. All the reviews say is great experience. Don't you like to go online and disagree with people about their unfortunate experiences with your utility provider? You have not? Well then who wrote them? Do you think it is possible that those reviews were written by employees? I would have hoped that Green Mountain would have trained their employees in writing a credible review before posting a bogus review. (i.e. credible reviews actually mention why their good or bad experience was rather than "its great"). It also interesting how many more reviews were written right after mine. That timing doesn't seem odd.What do you think... 1. a bunch of people decided to go online and right good, non-specific reviews right after my terrible experience or 2. green mountain is faking the reviewsI'll bet you that they are liars.
Do yourself a favor and select a different provider
Run. I selected Green Mountain in May of 2018. In December 2018, I took a new job with 6 days a week travel and would turn my heat down, everything electric off, while on the road. Despite the change, my bills kept going up. I thought I missed a payment or something because it was impossible for me to be using "more energy". This week while on the road, my neighbor had his electricity turned off. My neioghbor thought he had the best deal in electricity because his bills were so low and kept using more power (well that would explain something). The account that was turned off was mine, but the power went out in my neighbors unit. I called Green Mountain customer service and got a rep. The rep said I paid Oncor and had to call them. Green Mountain is Oncor's customer, not me. I asked him,"can you see my bank account?" Reps response was passive aggressive non-sense to waste my time. I interrupted,"do I pay Oncor?" 3 mins later the rep said,"Yes" I responded, "I am looking at my bill pay screen and Oncor is not on it. Green Mountain is. Do I pay Oncor?" Reps response is "yes". I followed up,"I just told you I do not pay Oncor, yet you said I do...you are lying". The reps response was more passive aggressive, not-related-to-the-issue-nonsense. Finally, I asked for someone that would not lie to me and would help me with my issue. It took 4 mins for him to write notes before he could transfer me and then it was 8 mins on hold.I finally get a "manager". I describe the problem where Green Mountain has been billing me for the wrong apartment. The Mgr's response is,"I am looking at your account and the meter number is correct". I tell him that Green Mountain interrupted my neighbors service so the meter is wrong. Mgr,"no, the meter number is right, I can see it right here". The Mgr proceeded to tell me,"I am not trying to call you dumb, but you are wrong...I can see here it is the right account". "I am not trying to call you stupid, but the account here clearly states its the right number". I responded,"If its the right meter number, than why did the power go out in the wrong apartment?" Mgr,"I am not saying you are stupid, but the meter number on your account is correct". At this point, I am longing for a 10-year-old that can add 1 + 1.I switched strategies and I went through the same conversation with the Mgr about having a relationship with Oncor as the Rep and guess what...the Mgr also said I paid Oncor. It took another 5 mins....because he had to get his passive aggressive banter to waste my time to instead of trying to address my problem...but finally he admitted,"well you pay us and we pay Oncor". Finally, Green Mountain admits that both the Mgr and Rep lied to me when they said I paid Oncor.But we are not done yet. Now the Mgr starts with,"I have to give you a warning because you are disrespecting me." Really! You got to be kidding me! So I said,"you lied about me paying Oncor, but I don't care. How do I get this fixed?" The Mgr's response was,"the account is correct". I was finally,"I don't want to call you stupid, but what should I call someone that doesn't understand that their system number and my actually apartment are not linked?"Finally, I was,"look...who do I need to call if, hypothetically, a meter is hooked up to the wrong unit?" Mgr,"you need to call Oncor." I asked,"Can I have that number please?" Mgr,"yes, but I don't want to have to give you a second warning for being disrespectful. If you would..." I had about had it at this point and decided what is good for the goose was good for the gander. I interrupted,"I don't mean to be disrespectful, but could you give me the number?" The Mgr starts up again and I interrupt,"I hope I am not wasting your time, but if it would not be too much trouble, could you please give me the number? I know it must be hard to tell me the number, but I would really appreciate your efforts in trying to tell me the number." He tried his passive aggressive nonsense a few more time only to be interrupted by me with the same passive aggressive, I-am-not-insulting-you-but-what-I-am-saying-is-actually-insulting-language. At this point, the Mgr was not having his fun anymore and he gave me the number to call at Oncor.I thanked him for the number but had to follow up. "I am in a Lyft getting a ride home and my driver just confirmed that I was very patient, use no demeaning language, and never cursed the whole time. Do you think that you are good at your job when you have to give a respectful customer 1 1/2 warnings and take 30+ minutes to give a customer a number to solve his problem?" Dead silence from the Mgr. I am not proud of that question, but given the silence, I hope it hit home and does some good to his future and future customer experience.In summary, do not do business with Green Mountain. The customer service get's its kicks by trying to piss you off with passive aggressive behavior. There are alternatives that are similarly priced...even green options.
We are very sorry to hear about your experience and we thank you for the feedback, as we are always looking for ways to improve our service. We would appreciate the opportunity to look into this issue once more to come to a resolution. Please send us a message with your account #, REF #1801 and additional information to Feedback@GreenMountain.com so that we may investigate the issue.
— Green Mountain Energy on May 3rd, 2019
Just make it right
I was a Green Mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 years. Basically this happened because I owned both houses until 2015. When I sold one house they took me off the wrong account. Oncor discovered this error (they called it an inadvertent gain in electrical lingo) during an investigation and now Green Mountain refuses to correct it. They even reported me to the collection agency for refusing to pay the last erroneous bill. My neighbor said their last bill was 32.77 and mine was 247.00 so I am not paying it I only owe 32.77 (which makes sense because I moved out and turn everything off but the fridge). I think I estimate I have paid about 1500.00 to much over 3 years. And also when I cut off my service my neighbor actually had service cut off instead because accounts were switched and they had to go to a motel in the middle of the night with their 2 year old and then they had to pay a 500.00 dollar deposit to have service turned back on even though I had cut it off. In addition to that my neighbors were told to get an electrician to come out when it kept getting cut on and off. It cost them 800.00 and they will never see that money again. BEWARE YOU HAVE BEEN WARNED about how they do business. I am now contacting an attorney, filing a complaint with the Texas Public Utility Commission, and the Attorney General. Update: Someone contacted me after this post from GM and during the conversation confirmed that they received a report from the December 17th Oncor investigation on December the 26th. They put me on hold to file a dispute for reimbursement then came back and abruptly told me they could not help as it was under investigation with the Texas Public Utility Commission and the other department handling the matter had not concluded or discovered the error yet. Really????? Really???? Will the other department ever discover that error??? I will keep this updated. Its one thing to make a mistake-we all do and the average consumer knows this. Its another not to make it right. I will update this post if Green Mountain comes clean and treats me fairly. I want to be fair but I don't want anyone going through what I have gone through.
Without Power Freezing
There is an overnight freezing warning in Houston- I asked to pay on the 15th. There is nothing they can do. So here my daughter and I sit. Its cold. It is also unlawful.
Be wary of the base charge and their ability to give you a more exspensive plan when renewing!
I have been a customer of Green Mountain Energy for 4 years and WAS pleased until I called to discuss a better rate. The CSM stated a cheaper plan was available and that he would change the contract and waive the termination fee for the existing contract. After placing me on hold, came back on a stated they cannot waive fees, so long story short BE AWARE. Be wary of the base charge and their ability to give you a more expensive plan when renewing! It is NOW obvious Customer retention and customer loyalty is NOT in the Green Mountain Energy vocabulary.
Our goal is to always provide our customers with the best possible service. We're sorry that we didn't meet your expectations and we thank you for the feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us a message to Feedback@GreenMountain.com with your account #, REF# 1800 and any additional information, so that we may further investigate the account issues.
— Green Mountain Energy on October 29th, 2018
The worst ever
I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm.
We are sorry to hear about your negative experience, as this is not the experience we want for any of our customers. Will you please send your account # to Feedback@GreenMountain.com so we may further investigate this issue? Thank you.
— Green Mountain Energy on September 17th, 2018
Min5
Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.
Thank you for your great review! We are here if you need us.
— Green Mountain Energy on August 17th, 2018
Disappointed with Green Mountain
I have been with green mountain for a few years. When my plan expired, I received no notice. I just received a $425 + electric bill! I called customer service and the man told me my kilowatt price and he didnt seemed at all concerned to keep my business! I asked him flat out, do you want to keep my business. He was quiet didnt say yes. So I went to choose another provider. I went with TriEagle! I already have received notification from them that they will notify me before my plan changes! Wow! Im already impressed! Heres hoping for a good relationship with TriEagle!
Long-Time Customer
I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen
Green light for Green Mountain
Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it!
Easy to sign up, but difficult to get them to honor specials
I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where utilitied were included, so I did not have to order electricity service, and had a past due balance with Green Mountain. My intent was to use the gift card to take care of my past due balance, but I still never got it. After that lease was up, I moved back to another apartment where I had to get electric service and I went back to Green Mountain. They still tried to charge me for the past due balance and still would not send me my gift card. Customer should not have to jump through hoops just to get what they are entitled to. For this reason I would not recommend Green Mountain.
Customer Service
My experience with Green Mountain Energy was not bad until 2018. You would think to be their customer since 2015 they would have treated you better. I consistently renew my contract annually to get on their fix rates plan; however, this year I didn't receive an email reminder from them, as a result, I did not sign for a fixed rate and my electric bill was ridiculously high. I recently called Green Mountain Customer service to ask about my billing. They said: "I am currently on a month to month." Which is about 80 plus more per month compared to what I used to pay with a fix rate plan. I asked, "is there anything you can do to help with the previous rate and who can I talk to help address this." Their response was "I can add a $30 courtesy credit on this month account." I asked: "What about the other month?" Their response: " Well, we did send out the letters to your house three month in advance and there is nothing we can do if it is you who didn't take action." I asked, "who in their right mind know and decided to pay a higher rate?" Overall, I am not satisfied how they treat their long-term customer and help their customer solve their problem. I would not recommend this company to anyone!
Very Expensive
I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with cheaper rates but it got a hell lot of expensive i last 1 year and i paid almost thrice the amount i used to pay. i have no regrets on the services but they became really expensive now with other cheaper electricity plans available in the market. SO i would recommend to do search on other plans available in your area.
Happy til the end
The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.
Just Don't
I had green mountain at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they claim to help the environment, so whatever. The problem came when I moved out of my apartment to my new house. I called to get my service transferred and was on the phone for about a half hour before being told they couldn't find my new address in their system. A month later I find that I'm still being charged at my old address so I called to get it taken care of and the agent I spoke to "Carlos" told me he had no record of a call.. About 15 minutes of me insisting that I called he was able to find the call and stated that since I had wanted to transfer my service and didn't specially say to cancel it they left it running and couldn't do anything about it. I asked to speak to his supervisor and he told me he was the supervisor and no one else was available. About 10 minutes after insisting I was finally able to speak to his supervisor who stated it was a bad situation and understood it seemed like bad customer service to me but she couldn't do anything. Moral of the story, save yourself the headache and go with someone else for electricity. If you're worried about the environment take the money you save by using a different service and donate it to an environment charity. You'll be happier for it.
Scam artist
I was signed up for green mountain energy with out my consent. Once I realized that my electricity was not under the desired company I reached out to them on several attempts to get this sitiation handled. spoke to several agents and supervisor along eith advising them that I never gave anyone permission to sigbn me up under this plan. no one was able to resolve my issue and they also continue to send me bills after I stated that I was not supposed to be signed up with there plan. all of this happened because of a agent that was stationed in the grocer store
Solar Rebate Program
I moved 2 accounts last year to Green Mountain Energy to take advantage of their solar Rebate Program. In December I took bids for an syatem of a 30 panel, $34,000 install. I checked back with GM to verify the program only to be told they had made some changes. NOW, if I generate more power than I use, the excess will show as a credit on my account, BUT, I don't have access to any credit over my bill. So, if I should over generate power every month, that money just sits there. The only way I can get it out is to cancel my account. How stupid is that? I guess I could keep my account with GM til my contract ends, switch my service back to TXU on a short term contract and then transfer back to GM. How stupid is that. SO, beware Green Mountain Energy. Bad business. Just another solar hype program to get you to switch providers. Needless to say, I canceled my solar panel install. And, I will be moving my service away from Green Mountain.
Rip off existing customers
Green Mountain tried very hard to get me to renew at a high rate (13.6 cents a KWH). Even tried to tell me that was the best rate for existing customers. (Both via mail and via their website and via their customer service, so it was a repeated and concerted effort to overcharge me.)Since I knew other providers were offering 10.6 cents and GM was offering that for new customers, I kept asking for their best rates. After an hour on the phone and 3 times on hold while a manager was consulted, they offered me an 8 cent rate. (All rates include Centerpoint charges, so in this case the GM rate was 3.1 cents). Couldn't convince them to give me more than 13 months or to start it immediately (either of which should have been an option), because I was tired after so long on the phone. I have been a GM customer for 15 years, and expected to be treated better than this.
Charges are to high
I received a $400 light bill for a 1-bedroom town home for one month's worth of electricity. I've been with them for over 5 years and never had a light bill this high. Customer service was no help they told me to contact Centerpoint and that I will have to pay Centerpoint to come look at my meter I do not understand why I should have to pay Centerpoint to look at my meter when I paid Green Mountain for my electricity. I would not recommend this company to anyone
Horrible
I had them for 3 years and my bill was alright in the first year but seemed like it just kept increasing. I renewed my account twice. The third year they didn't send me any notification for an account renewal opportunity and my bill was 3 times the amount and they charged me not only twice what I normally had, they wouldn't help me resolve the high bill. When normally my bill is something like $50 in the winter this time it was $161! i went in circles with them and I finally got fed up and immediately cancelled and now I have to pay what usually all my bills are together so they don't ruin my credit. I have shared this with my circle of family and friends who all had green mountain and they are switching this week.Too much for "green" energy.
Over priced
They over charge, have no leniency, and nickel and dime you to where you cant even afford to have electricity. I don't recommend it to anyone!
Padding energy bills to fatten pockets
I received a $250.00 utility bill. My utilities are suppose to be free between the hours of 8:00 pm to 6:00 am. I leave my apartment every morning at 7:00 am and return after 6:30 pm. Yet my bill states my daytime energy charge is 1337 kWh and my night time is 1038 kWh. How can this be? Someone please recommend an energy company that does not rob you blind. I did not pay this living in a house. They cant possibly be reading my meter.
Higher price but you get what you pay for
I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc.
Sheisters and cheats
Worst experience ever. Give you low rates then jack the price sky high once they lock you in a contract. I cancelled earlier. Even with the $200 cancellation fee, it was cheaper to cancel and switch to Ambit than stay with those crooks. I wished I could give them 0 stars but unfortunately 1 star is as low as you are allowed to give.
Poor customer service
I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again.
Worst experience
Misleading information from agent, don't care about consumer, if you not pay you will have collection agency to collect.
They had system issues they could not process my order
I did the application on line and I was told no deposit then later they wanted me to pay a deposit then when they realized I was right I went with another provider
RUN!
The service is fine but the bill is too much. I was with them for 4 months and I just kept seeing my bill sky rocket! Don't switch with them.
Pleased
We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others.
Billing Department is Horrendous and no means to contact corporate Hq to discuss
We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.
Solid choice for Renewable Energy
Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal!
False Promises
I was promised that my bill would be cut in half. My bill increased from my other provided.I was promised that my commercial meter and residential meter would be combined as one either residential account or one commercial account. They were not, and my plan was changed 4-5 times trying to repair the broken promise.I was promised there would be no change fees. I was charged $56 to change companies.I was charged $43 for two days electric when they put me on the wrong plan. When I asked why I had to pay, they blamed TX New Mexico Power. The power company blames them. When I complained about the meters the residential division blamed the commercial division and vice versa. No one person can tell me what is going on with my accounts. They don't talk to each other. I could not get a bill. When I finally got one it was for 3 months of over charged electric. Once again I was given a new plan.In between trying to figure all this out I got disconnect notices. I would go on, but I'm tired. I am now researching solar power so I don't have to mess with these people ever again.To quote one of my favorite movies, "there is no rating for stinks. If there was, you would be stinks".
Do not use Green Mountain Energy
By far the worst company I have ever worked with. They advertise low rates but then charge hundreds of dollars of extra fees. There is no customer service to speak of. Calling their customer service line is a headache because you always get transferred to five different people, have to give them all the same information and then they can never actually help you. Now, after canceling my account, they are charging me almost $400 that is not in my contract and is probably illegal. I can not get a hold of anyone that can explain the charges or get them taken off of my bill. I would recommend that no one use this company and they should probably be investigated for shady and illegal business practices.
Worst service EVER and years later come after me for a bill I PAID. HILARIOUS
It has been so long i had wiped this experience out of my memory - They had the worst customer service, jacked up accounting --would bill you for very litle then hit you with a bill so high that your whole monthly budget went to them. It was HORRIBLE. And to top it of that they were not even really environmentally friendly - that was supposed to be their deal and that is why we went with them. So we move on to TXU--have had perfect service - never a billing issue--never. Cut to today and some collection agency calls me with a bill from these idiots for a bill that we PAID!!!! Stay away from these ones--they are either really really stupid and disorganized or just corrupt.
The best Texas energy provider. Period.
I've been their customer for the best part of 4 years now.I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.Green Mountain Energy stands out kindof on its own:Cheapest plans out there, bar none. My bill in August was $36 for 474 kwhFair fixed plansEasy to use website / billing / chartsWeekly email updates on energy usageFriendly competent customer service
Duped into switching to Green Mountain
I was lied to by a very sly salesperson and told my energy bills would be two-thirds of what they typically were if I switched to their free weekend plan two-year plan. My bill for the same period in 2015 was $406 and 2016 was $369. I recently switched to TXU with no free nights OR weekends and my bill for the same time period in 2017 was $169. Don't believe them when they say they will save you money. You can count on double and triple the energy bills. I feel so stupid for believing them.
Short Experience
I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.
Came home to find the power was disconnected by mistake!!!
They admitted their error in disconnecting the power on Friday, June 30, 2017. Got run around from several supervisors from about 6 pm to 10 pm without any resolution. Lost all my groceries from the refrigerators and freezers. We had invited friends for dinner on Friday and had to cancel the plans. They kept saying the power cannot be restored until the next business day. Finally on Saturday got hold of Samatha who worked on getting us a hotel for two nights.Power was not restored until Monday. July 3, 2017. As of 9/18/2017, no one has bothered to reach out to me regarding reimbursement for the food lost and having to eat out. Got hold of Samantha again today and she tried to be helpful to resubmit the claim. It seems like she is the only employee ( not even a supervisor) who really cares. She remembered me when I talked to her today. She remembered she had helped me with hotel reservations. Samantha thank you very much. Samantha gets 5 stars for customer service but the company does not deserve the same rating. The supervisors and upper administrators can learn a lot from you about customer service!!
WHY NOW
I've been with GME for about 8 years if not 9. I left TXU for what I could prove was way better service. As of 9/8/2017, I must say that I have never been shown poor customer service all of my years being with them. I live here in HOUSTON and like many other, lost so much!. I called to cancel my services with them about two days ago when I learned that my property will be torn all the way down, they sent someone to read the meter on today and all of a sudden I get an email with a final bill of 320.00!!!!! When I called to see why, the rep did not seem to get what I was asking so I asked to speak to a sup. He got on the phone and I advised me that I owed for July and Aug....I was confused as I know I have access to look at my bills through them online and July was most definitely paid and only Aug. was due. I explained to them my situation and that I am a week late paying Aug. due to having to choose safety as priority due to the storm. He seemed to not care as he stated the same thing. He then advised me that it will be reported to a collection agency if I do not pay....I am thinking....did I dial the right number??!!! I became so irritated with the manner in which I was being treated, so I advised him to do what you need to do and ended the call!!! As I calmed myself and went to my account, I WAS RIGHT!!!! JULY WAS PAID AND ONLY AUG. REMAINED!!! Turns out that GME have decided to charge me for the month of September as my PDF for my current bill states my Aug. payment amount and CURRENT CHARGES....meaning, GME just added a new bill!! I am so disappointed in GME for the simple fact that I should not be charged for a month of service that I will not be using!!! I am taking my complaint to a higher office.... I cant allow them to get away with this!!!!
Expensive
I spoke to a sales rep the ones that have a booth at a store and wanted info, she told me that the average paid is no more than 11 cents, that was lie number 1 it comes out to 12. Something. Lie 2 was that AEP charged way less because it was not being brought in from another city, turns out it was way more expensive as well, lie 3 was that she said there was no contract, i logged into my acct and it says i have a contract with them that ends 2022. They charge a few dollars if u pay after the due date, it has it on the paper but the next month they still charge an extra amount for being late the past month and they charge to send out a disconnection notice the day after i paid it. Complete rip off from this company, i should have stayed with TXU
LIARS
They lie when out of contract and charge upwards of 20 a kilowatt! Customer service sucks, not using renewable energy. Tried to tell you the electric provider charges per kilo and it's their fault. LIARS
ANGRY
I have never been so mad at a company in my life. We have prepaid through green mountain. We came home from work at 5pm last night and the electricity was out because *apparenly* we ran out. We weren't notified. We made a payment at that time. We left to go to a friends. Came home at 11pm and still nothing. We paid even more money thinking we just didn't load enough. Fast forward to 2am, still nothing. I pay even more money. It's now 4am. I have work in the morning and I am exhausted. I live in Texas so it's a good 85 humid degrees in my apartment. Green Mountain is also unreachable. I am so unbelievably upset. I'm exhausted and hot. I've gone back and forth from the car just to charge my phone so I had an alarm for work in the morning. At this rate it doesn't look like I'll need one.
Worst Electric company ever!!!
I was told my credit will go back on the credit card now they told me they'll send me a refund check in approximately three weeks I've asked for a supervisor to contact me I've talk to my fifth person me calling them and the check is in the mail they did say the girl told me the wrong information and they've done nothing to correct it They've misrepresented themselves and they've done nothing to assist me or show me any empathy or understanding go elsewhere I promise they're horrible. Customer service whatsoever you're responsible and what they say. Can't say account management and customer service deserve any stars because they don't deserve them at all!!! Beware!!!! I had to give them a star in order to write this review because I don't want you to end up like me. Most definitely shop elsewhere!!!
WORST CUSTOMER SERVICE EVER!!!!!!!!!
I've been with green mountain for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon. So I called again to see why and they explain to me that since I was setup on auto pay they could not stop the payment going thru. I was very upset and stressed up because this cause my bank account to be overdrafted and I was charged overdraft fees. The rep then assured me that they would credit my account since it was an error on they part.... long story straight it's been several days later and they have yet to credit my account and I'm still being charged over draft fees. WHAT A NIGHTMARE I would NEVER recommend green mountain to anyone ever!!! This has been the WORST experience ever. I'm basically paying for their errors.
Long time customer relationships means nothing here
I have been with this company for 10 years and never once had an issue until April of 2017. I dated my automatic payment incorrectly and my power was turned off. I called to explain and apologize for my error and requested they restore power as payment in full was scheduled, and did, take place in only 16 hours. They blatantly refused even after I explained my situation and made sure to highlight my status as a long time PAYING customer. Fine by me, I'll exercise my right as a consumer to take my business elsewhere and make sure to let everyone I can know how much their customer service sucks! NOTHING ELSE MATTERS BEYOND GOOD CUSTOMER SERVICE! Fancy thermostats, reps hassling you at the grocery store, colorful flyers with "saving the planet" nonsense are all a waste if you can't take care of the customers you have. Energy providers are a dime a dozen in the Houston area.
Letter of Credit
I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident. I spoke with a representative from Green Mountain on June 27, 2017, to resolve this issue. The Green Mountain representative informed me that my July bill was due on August 11th and Chase paid it on August 12th, and my September bill was due on October 11th and Chase paid it on October 12th. Thus, my Letter of Credit stated I had two late payments. The Green Mountain representative suggested I contact Chase about this apparent discrepancy and she refused to remove the two late payments from my letter. Later that day, I spoke with a representative from Chase Visa and was told that they only have a record of the process dates (8/12/16 and 10/12/16) and no errors were recorded. As a consumer, I feel I am at a distinct disadvantage because I cannot prove when these requests for payment were actually made by Green Mountain. This seems like a simple matter that could be resolved with little effort. Both bills were paid, and I had no control over when Green Mountain submitted them.
Worst Service ever
Worst electric energy. High way robery, Their plans sounds sweet but down the line the bills are very expensive. On top of this the oncur charges. I have taken contract for a year having said that i get best deal per unit for a small single bed apartment. This is not a green mountain, this a grey mountain.I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to under. On top of it aggresive response warning back about the penality charges if terminate early. I hate to extend my contract.....
Will not cancel account and keep billing
I have requested Green Mountain Energy to cancel the subscription (as my apartment lease ends) but they didnt do it and kept billing me. I just noticed the bill and when realized called customer care to learn that they don't have any records of my request. Surprisingly they say that they don't see records of my call either. Liars.
Unexplained charges
We have been with this provider for about 5 years and have had major issues with incorrect billing/charges over the last few months. Payments not being credited appropriately etc. Customer service department is rude and lacks the basic knowledge to address your concerns. Currently shopping for a new provide. The 200 dollars to break the contract will be well worth it.
HARASSED
I called to get a rate so I can compare between companies. I was looking at their rates online at the same time as well. The girl (Jazlin i think her name was) was giving me a worse deal than online! So I told her that her online deals were better. She lowered but still not as good. She then told me that the difference was so small that it wouldn't make a big difference to my bill. Who cares! Why would I want a deal over the phone that isn't as good as the online one? I told her thank you for her time and hung up. She then called me SEVEN times!! I finally answered so she would stop calling and she still went on about how little the difference was and talking like I am stupid for not wanting a worse deal. HORRIBLE customer service. Will be going with a different company. Sad too cause I have been with green mountain two summers in a row.
HORRIBLE Customer Service!!!!!
Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy options and customer incentives. I literally selected this company as my utility provider because there was a $100 gift card incentive for being a new customer. I never received the card or heard anything about it further, until I received an email late December 2016 that asked me to confirm my information and that a card would be at my door in 7 to 10 weeks. So, I called in February to check on the incentive to find that they have been over charging me AND, that I will not be receiving the card at all. They have yet to give me a reason why I will not be receiving the card, but to me the company is just HORRIBLE altogether! The times that I have called customer service have been painful! The employees do not listen at all, and they lack the ability to think critically and problem solve. Literally I called customer service this week and expressed my discontent with them charging me random fees , and the man on the call told his superior that I was "threatening to sue them", wow really?! I had to laugh because I literally never uttered a word in reference to suing anyone at all!!! In fact, what would I be suing for????? LOL I asked that she please listen to the prior recorded call, because his claim was so far from reality! I hope that anyone reading this review will reconsider if you have Green Mountain in mind for your utility provider. If you value excellent customer service AND safe and reliable energy, pass this company byPLEASE do yourself a favor and do not sign up with Green Mountain Energy!
The biggest joke of a company i have ever worked with
This is honestly this worst company I have ever dealt with. Their representatives are completely unprofessional and have a complete lack of knowledge of their own policies. They rely completely on the mailing system to keep track of your services and can't even handle accounts correctly in the first place. I was paying the electricity for another house for 3 months
Ok
I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.
Excellent Service and A Lot Cheaper Than I Expected
Excellent Service and A Lot Cheaper Than I Expected
Don't use this company
I was searching around for a better price for electricity, I was happy with the company I was with but hoping to get a deal. I saw that green mountain had a lower per kWh price than my current company and they had a $300 bill credit. I have not received my credit and numerous times haven't received my bill. Causing my electricity to be disconnected because when I try to pay online there is problems doing it. I have paid the day before disconnection was scheduled according to the representative but still got disconnected. Also my bills are higher than they were with the other company. There customer service people are awesome they don't try to work with you. I cannot wait to leave this company. They do not work with their customers. I then read in another review that their customer service is located in Mexico no wonder they don't work to help their customers.
In what universe does a Customer Service Manager not take calls?
Two months in a row I have paid online before the due date I am a retired bank customer service representative of many years. Two months in a row I have gotten emails advising me the payment is past due and I am subject to cutoff. I've tried talking to the supervisor, who "doesn't take calls."
I don't pay my obligations late, and certainly not a utility provider. I'm a senior citizen with a heart condition and cannot go without power. If the customer service supervisor "does not take calls," what is this employee supervising? I would like someone to call me as soon as possible. have tried online chatting but get no response.
Had to change services
I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to months later found out that I had been paying for my last apartment because my account was never moved. I called and they did not try to help me but told me it was my fault for not calling them and trusting the online feature, but that my account was canceled. A month later I get an email of late payment because they failed to mention that my account was not really closed and that I still had a balance on my account that at the moment did not show online.
DO NOT GET GREEN MOUNTAIN
They are the worst company ever!
They will add charges to your account wihtout telling you and then when you call to figure out why they will give you a reason from months prior to them charging you.
My elctricity got shut off 3 times becuase they never told me about the money I owed until my lights were turned off and I called them to see what the problem was! The whole set up is just horrible!
GM does not want to give deposits back
HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least 24 hours in advance of moving in. We called Green Mountain and ordered electric service. GM required $150 deposit up front. Since we were renting two apartments, that was an inconvenience, but we paid via credit card several days ahead of schedule. As we are loading boxes into our rental truck the day before driving to Dallas, I get a call from our new apartment complex letting me know electric was not initiated yet and that I needed to call GM and inquire or we would not be able to move in. When I called GM I was on the phone for two hours and I was transferred to at least 10 people. I had to explain my situation as many times. Customer service could see that we were denied service but did not know why and they kept passing me along to someone who might be able to tell me. Finally, it was discovered that GM will not accept my husbands drivers license because it is out of state. The only other option is a social security card, and could we please fax it? No, we could not fax it; it was buried in a box somewhere! The next morning we called a different company and had no problem getting service (we did not even have to pay a deposit). A few days after we got settled in to the apartment I called GM to get our deposits back. Again, customer service we less than helpful. They had the WRONG DATE listed for initiation of service on one apartment we created an even more confusing issue. They said we would receive a check in a week.HUH!!! I had to call back six times to get our check, which finally came 6 weeks later in late JUNE. It is AUGUST now and I am STILL having difficulty getting the other $150 back from them. Not only did GM take our $300 but they did not even notify us that there was an issue with the drivers license. And getting our deposit back is turning into a nightmare! GRRR!
No Issues at all, very helpful!
I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!
Don't use this company EVER!
They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money.
Customer service - non existent
I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July.
Reliable
It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up.
Great for smaller households
Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45.
Just DON'T
Apparently my service was ended February 11, 2016...today is May 11, 2016 & I come home from work & my power is off. I called Customer Sevice to speak to someone that was fluent in English. She kept repeating that my account closed on 2/11/16. I got no notice that my account had closed. Here we are exactly 3 months later & no power. I was then told that I would have to pay another deposit & sign another contract. Meanwhile service wouldn't be restored until tomorrow. What about my food in the freezer & refrigerator today?! Just avoid them at all costs.
Add me to the list of unhappy customers
In June 2014 I signed up with GME for a year's service. All was okay for that year. I called a year later to get current rates on electricity for a new annual contract and was given a highly deceptive quote. I renewed based on what I was told, but when I got the Electricity Facts Label in the mail I saw the cost per KWH for my selected plan was actually much higher than quoted. I had to file a complaint with the TxPUC to get it straightened out. Do yourself a favor --- pick another company. The Power To Choose website run by the TxPUC is another good source to check rates and complaints in addition to this site. Thanks, Tx Electricity Ratings.
Contract Cancellation Fee $1450! BEWARE!!!! Shady Practices!
We signed a 2-year contract to get what we thought was "the best rate going". We quickly learned that we were not saving any money. Stuck with them the full 2 years. 6 months before the contract expired they sent us a new one "to keep our rate locked in". We signed it because contract says that you can cancel and not be charged a cancellation fee if you switch providers when your contract expires. We switched to Reliant on the exact same day the contract expired. They still charged us a $1450 cancellation fee! We are now involved in a back and forth debate about whether or not we owe this fee. I foresee this company ending up in litigation at some point, either with us or in a class action lawsuit. Avoid Green Mountain. They promise great savings and deliver high rates and exorbitant "money for nothing" fees.
They overcharged me. Will they overcharge you?
Very simply, I called them to get electricity for my single family home, in a residential neighborhood with a residential electric meter. Apparently I called the wrong number and got the commercial department. The rate they charged me was 50% higher than the residential rate, plus additional taxes not charged on the residential rate.
Once I realized it in the second month I called it to their attention and they refused to back down. They kept repeating over and over again, "You signed the contract." Legally, they are right. Ethically, they are a company that ripped me off because their commercial department just wanted a quick sale. They could have easily said, "You called the wrong department. Let me transfer you." They chose not to.
I've cancelled my service and will NEVER use them again. Avoid them at all costs.
Very Pleased
We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company. Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service.
Completely satisfied with GME after 3 years
So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me.
Highly Satisfied
I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life!
Horrible Customer Service
My contract ended with Green Mountain energy in December because I moved addresses and didn't wish to pay a $150 transfer fee to transfer services. The services weren't canceled until January 19. My refund check was issued 10 business days after, and the customer service rep told me it would take 21 business days. No issue. It's now March 2, still have yet to receive any refund check. I called Green Mountain to notify them of this issue, and there was no urgency nothing. Instead I was on the phone for 15 minutes out of my work day, 10 of them being on hold while a ticket was issued to send ANOTHER refund check. The rep comes back on the phone and says it will be ANOTHER 21 days before I receive my check...She said there wasn't anything they could do about it and all they could do was send another check. This is terrible customer service. The check should be overnighted or something, but whatever. Never use them unless you want to be passed around and not get the service you deserve.
GME 4 Life
I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America.
Green mountain sux
Customer service rudely talked over me today. hold times on phone are way to long. going to reliant
High Dissatisfied!
I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought posted. I came home from my aparement yesterday and noticed that my power was turned off. Long story short, Green Mountain had a glitch in their system where my payment was returned, even though I had money in the banke to cover the payment. I even doubled back with my bank to make sure that I had enough money to cover the payment at the time and I did. They informed me that it was an issue within their GME's system and that they weren't sure why my payment was returned. I was charged almost $60 in late fees, reconnection fees and disconnection fees. Even if I didn't pay my electricity bill (which I did), it was only 14 days past due. They cut my electricity off because of an error on their end and it was only 14 days late (because of an error on their end). I am highly dissatisfied and frustrated with the inconvenience of not having power when I got home that evening. They initially told me that it could take up to 3 days to restore my power, but then later retracted their statement and told me that since I had a smart meter it would be restored within 4 hours. I cancelled with Green Mountain the next morning and went with TXU instead. I will not continue to give my money to a company that cuts my power off because of an error on their behalf! Also, it takes too long to reach a customer service representative. There are too many prompts and information that you have to enter. When you're that upset, you don't want to waste 5 minutes speaking to an automated system just to speak to someone who can assist you. Good riddance!
Liars, False Representation, STAY AWAY FROM HERE
These People are not truthful in what they represent and you are told when they come by your house trying to push their company for your supplier things that are not written in the contract and the salesman does NOT tell the truth about the $ 300. rebate for a new sign up, I have not found anything that salesman states that is TRUE, the rates were supposedly lower than Direct Energy , and they are higher...WHY DOESN'T THE PUC STOP these thieves, I think the Attorney General is my next contact, so I can change back to Direct Energy and NOT have to pay a penality to get rid of them......JUST DON'T SIGN UP WITH THEM!!!!!!!!!!!!!!!
Should NOT Be in Business!!!!!!!!!!!!!!!!!!!!!!!!!
Signed up for a year contract when I bought my condo. After a year the contract automatically changed to a month to month rate (evidently I was suppose to renew to another yearly rate) My monthly bill on my small one bedroom condo went from $70/month to $250/month after numerous phone calls over a 7 month period trying to figure out why my rate was so high one of the sales people admitted to me that I was on a month to month rate and if I wanted it to go back to the lower rate I needed to sign another 1 year contract. Not with this company!!!!!!!!!! Scammers!!!!
Honest clean electricity
After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.
Bad bad bad
I have had problems since day one. First off I would not always get a bill then when I did it would have a late payment charge even though the payment was on time. Then I moved to another city but had to keep electric on for the place to be shown. I contacted them after I got a delinquent and disconnect bill even though I had never received the original bill. This has been ongoing for four months even though they have the correct mailing address. Somehow they manage to get the disconnect notices to me but not the original bill. I have called and called to get this resolved to no avail. They cut my electric off two days ago because of the charges that have accumulated from the disconnect and reconnect charges because I was paying only the current charges off of the disconnect notice. I will be hopefully signing the contract to sell before the end of the month and I am going to highly recommend they change to another electric company.
Horrible service
This Comany gets a zero rating from me. I never I my life dealt with a company who disconnect your service for later added discounted fee. When paying over the phone customer service never informed me of this; the morning of first snow my services were disconnected I have never hear of a company who does this. I will be changing carriers and will give a negative review on every form I come across.
Hidden fees/fluctuating due dates!
I have been A GME customer for over 2 years, but only because I haven't had time to research and find someone better. I am a single mom, working 2 jobs to make ends meet and usually pay a few days late because of the way my pay period falls. The due date is any where between the 29th of the month and the 2nd of following month. In addition to paying a late fee, they also charge a $20 fee, not for disconnection but just to send you a notice of disconnection... Which is sent by first class mail. For example, my bill was due on October 30th (the previous bill was due October 1st). I paid the bill on November 6th and 3 days later I received a disconnection notice adding $20 to my next bill on top of a almost $10 late fee. Now, I realize that to avoid Any fees my bill should be paid on time but that is just not possible sometimes. I am not disputing passing a late fee. You pay late, you are penalized I get that. My problem is #1 the fluctuating due date and #2 the fact that Any day after the due date they can send you a disconnect notice adding $20 to your next bill. I just got off the phone with CS and while the rep did waive the disconnect fee this one time, informed me that they can send a disconnect notice ANY TIME after the sure date. So if you're bill is due on the first and it's not paid on that day, you may get a disconnect notice a few days later. There is absolutely no grace period and with the fluctuating due dates, the Only way to avoid paying a late fee PLUS disconnect notice fee is to pay on our before the due date. I find this to be ridiculous. This is the only company I have ever dealt with that has no grace period. I work at a utility company and our due date is the same every month as well as the disconnection date. I will now take the time to do some research and see about finding a more customer friendly energy company.
Credit Card Payment Scam ?
I contacted PUC because I received a letter from Green Mountain Energy stating my credit card had expired and thank you choosing their Service. I had not switched providers and had not had their service for over 5 years. GME would not speak to me because the letter was addressed to my daughter who moved 5 years ago, My provider said my account was intact. PUC thinks it may be a Credit Card scam.
Hidden Late Fees with GME's "MOVING Monthly Billing Due Dates"
I have been a Green Mountain Energy client for about +/- 2yrs. It wasn't until recently that I delved into the MINUTE DETAILS of my bill to notice I have been charged LATE FEES for not paying by THEIR GIVE DUE DATE, which IS NOT THE SAME DATE EVERY MONTH. Additionally, GME is not even allowing for any kind of grace period for making payment. So, if I pay 1day beyond their FLUCTUATING DUE DATE, THEY ARE CHARGING ME A LATE FEE THE FOLLOWING MONTH!!In my opinion, that is a HORRIBLE way to do business, an extremely POOR way to treat a client, and I will absolutely be taking MY BUSINESS elsewhere!! *livid* I know NO ONE who would PURPOSEFULLY sign up for this horrible customer service!!Therefore, I am giving GME poor reviews across the board. Obviously, there was ZERO mention to me in the set up/order process to NOTIFY ME of ANY GUIDELINES FOR MONTHLY LATE CHARGES BASED ON A MOVING MONTHLY DUE DATE, and I WILL NOT recommend this energy company to anyone!!STAY FAR AWAY... I only use about $56 a month in energy ($0.073 kwh), and my bill is consistently +$100 a month with all their fees... Trust me... LOOK ELSEWHERE FOR YOUR ENERGY SUPPLIER !!!I now rank GME up there with TXU and Reliant for over-charging and poor client services... Way to make yourselves successful, GME!!
Not what is advertised, unknown fees
So I have had green mountain for my, about 700 sq ft, apartment for about five months now. I do like that they send weekly updates as to how much energy you are using and cost, however, I have noticed the wattage and price have no correlation. My example, I used 76.7 kWh one week for $9.94 and the following week used 84.9 kWh for $11.26. My rate when I signed up was supposed to be 6.7 cents per kWh. The math never adds up. When your bill comes, they charge a base fee and delivery fee which also changed monthly. So add an extra 20 to 50 dollars for that to your usage. So total, somehow, my average price per kWh comes out to something like 17-18 cents per pay period. None of it makes sense to me. I have a friend who has the same plan, and they used 129.3 kWh and it cost them $7.62 while the following week they used 130.6 kWh and it cost them $5.02. Someone explain to me how all of this adds up because the math is not adding up. Over all it seems like nothing is consistent. I am very unhappy as a customer to know that someone with the same plan is using twice as much energy as me and paying half the price. I would not recommend going with this company.
Better 100% wind companies, keep shopping
I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck. Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student. I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed.
Ticked off
I absolutely HATE this company and will NEVER recommend them to anyone. I wish I could give negative stars/lightbulbs instead of leaving them blank like what I did. In the three years I've had these money sucking so & so's I've never seen my bill below $200 & I live alone and barely run the AC, never use the dishwasher etc. I'm genuinely perplexed as to how and why my bill is so inconsistent and so high even though I was told I was getting the best and lowest rate in comparison to all the other electrical providers. This company is absolutely hands down the worst. I will be terminating my contract with them because I will not keep giving them my hard earned money for no reason Do not go with this company!!!
Increased rates with no notice.
I was a Loyal customer for 7 years. I paid all bills in full and paid on time. They increased my rate with no notice. I called to inquire about the massive rate increase and lack of notice. I was told there was nothing they could do. My bill was Triple what I had been paying. I recieved no notice of this increase and was told there was Nothing they could do about it. I don't usually write reviews but feel this company really let me down and is practicing deceptive billing.
Deceptive
I received a message over the phone that there was a problem with my account..I then received a letter t hat had to respond to by August 18, 2015 offering a rate higher then what i currently have and way over market price.. So I researched other suppliers and switched.. I'm at fault for not calling to find out the contract dates so I called to negotiate but not even allowed to switch back in order to reverse the $150 00 charge..This is just the end of their always finding a way to increase your rate hopping no one checks..
Deceptive and Greedy
Worst company I have ever dealt with. I have been a customer for almost two years with constant increases in prices for electricity. They refuse to answer questions regarding their "so-called green savings" low cost electricity as the prices they charge are higher and higher.
They lack integrity, honesty, and have never offered reasonable costs for electricity.
I am currently looking elsewhere. My advice to new customers - STAY AWAY!!!!
BAD service. All about the money.
First, this is a company owned by another (energy) company that has no real product. This mini-Enron brokers energy providers (people who put power into the grid) and energy distributors (the folks who own the lines and transformers in front of your house). They package this and send you a very green looking bill. As energy brokers, they have two things to offer the consumer: better prices or better service. This company appears to offer fairly decent prices but they offer HORRIBLE customer service. The way to get to an actual customer service human being is to press the option number for "new service". You will get a human being, then. They can then put in a queue to talk with someone about a billing or service problem. Beware, this bunch of paper pushers could not care less about you. To see the opinions or other fans, go to http://www.boycottgreenmountain.com/ For myself, see the complaint I filed with the Texas PUC, below. I am not certain whether Green Mountain is in violation of the law in what they did, but they certainly did not offer ANY customer service. These folks are real STINKERS! To Complaint Department, Texas PUC, I was a customer with Green Mountain Energy (GME) for the last 9 or 10 months. While a customer, GME changed my billing address without my request or notice. GME sent my bills to my service address. My service address has no mailbox or way to receive mail. Until the change of address by GME, all bills had been mailed to my company address. As a result of the un-requested change to my billing address, my bill of July 15, 2015 (date of invoice) went unpaid until my service was terminated around the 17th of August. I was not present in the home at the time of termination. I have attached the bill that remained unpaid until August 21, 2015. Due to the unauthorized change of billing address, I never received a bill or a notice of termination. If either the bill or the notice of termination was sent via first class or registered mail, then GRE would have gotten a notice that the mail had not been delivered. So, I was terminated within 35 days of being invoiced (an invoice never delivered) on an newly moved account. I was never called or emailed and the (new) address was never verified. I cancelled service with GME on the day of the termination and have moved to another provider. This should never have been allowed to occur. If what they did was legal, then the law should be changed. The service provider should be required to supply proof that bills or termination notices HAVE ACTUALLY BEEN DELIVERED. Whether this termination was somehow legal or not, the practice reflects quite badly on the company who did it. I would like you to investigate this claim.
Changed rates mid contract
Tried to call them several times and kept getting bounced around departments.
Does anyone tell the truth anymore?
Signed up for month-to-month plan at $0.099/kWh; latest bill shows "average price you paid for electric service this month" as $0.168--almost 17cents a kWh. This is nowhere near what is advertised or promised. Beginning a search now through all the other liars, looking for the provider who lies the least...
Fee and price rip off.
They have hidden fees and the delivery charge is half the price of your usage. If your usage is $50, the delivery fee is $25, if your usage is $100, your fee is $50 etc.
You cannot even mention anything about what other plans they have (they do not tell you the rates or any other available plans and just sign you up) or they hit you with a $150 cancellation fee, although you are not cancelling and simply switching plans. They default you to their "water saving plan" which is expensive simply because of their jacked up delivery fees.
Imagine if time warner or At&t made you pay their cancellation fee when you wanted to switch to a different speed or sprint charged their fee when you switched phones.
STAY AWAY, there are thousands of reviews out there and none are above 1star in the recent years. Don't let the reviews from earlier than 2015 or their employees writing reviews fool you
Looking for help and they want to trap me even more
Since my month-to-month rate has tripled to .20 cents a kilowatt (without notice and not fair market value which is 12 cents for month-to --month service) I am trying to switch to Reliant but Green Mountain Energy placed a hold on my account ( I am current on my bill) and Reliant cant make the transfer for me until August 2nd-happens to be last day of my monthly billing cycle...I am very afraid what will happen with my bill (right now only 10 days in and they say I owe $170 for a 700 SQ FT apartment)...Customer Service hangs up on me on purpose after I give them my account number since they know why I am calling and they have a record from all the reps who took my calls. 3 hours of disconnects and run arounds..and all this while dealing with a loved ones death..Why would customer service be so brutal and so ruthless? For what? my little account?Please warn anyone looking for new service in Houston.After getting no where with phone customer support I went to email support Still no help just them trying to sell me on a contract.My correspondance:7/15/15Dear Victoria Thank you for choosing Green Mountain Energy electricity and helping to change the way power is made.In review of the account, there is not switch hold on the account, meaning if you wanted to switch, you could switch with no problem since there is no hold on the account. When you process a standard switch with a provider, it could take up to two weeks for the switch to take effect. If you wanted to cancel the switch and select a new switch date, you would have to contact the new provider you processed the switch with, to process that request. If your services with us were to end of August the 2nd, we would only bill you for power used at the location up until that date, then we would send you a final invoice within 7 days from 08/02. At this time your invoice of $187.82 is due by 07/24 and your account was eligible for a deferred payment plan if you were interested, but your account is set to be canceled with us and deactivated accounts would not be eligible for payment arrangements. I see that you are being charged high rates because you are on a month to month variable rate, where the price you pay will change each billing cycle and could either increase or decrease. If you were to cancel the switch, and are interested in remaining a customer, we would be happy to review the fixed rates available for the account. If you would like to have the switch date changed, please call the new provider, we are unable to process the request since only the new provider can. If you have further questions, e-mail us back or call us at 866-785-4668. Thank you!Dear Green Mountain,I was told I was not eligible for deferred payment plan before I made the switch. I also was forced into choosing Green Energy because the apartment building did not allow another provider. Now that it is under new management, i am allowed to switch to Reliant. I am told by Reliant supervisors that you have placed the hold on the account and refuse to release the date to earlier. I kept calling reliant based on your information and they assure me this is Green Mountains's doing. Reliant said they could change the date to this Friday but that you will not allow it. They say even if I cancel with them and redo the order, you still have placed a hld. If you have not placed a hold, than allow Reliant to make the date change like they have been trying to do all day with me.Also, why would I sign a contract based on the past billing cycles at 20 cents a kilowatt? It makes sense for me to start fresh with 5.4 cents with Reliant for the first 1000 kilowatts and 8.4 after that. The rep for Green Mountain offered me 12 cents and said my rates could still increase. I am forced by your company to leave your company. Customer service means helping people, not burning them.I know my phone calls were purposely disconnected when my account number came up. Even with this email, I am still getting the same reverb and run around. You are on repeat because it helps to frustrate customers and hopefully they go away but they do just to a state agency who can help them.PS. Your paper billing statement will be different form your online billing statement so i assume they are afraid of RICO
Worst Company Ever
By Far this is the worst unethical company ever. They will shut your electricity off without warning even after they send you a payment confirmation. They are unethical, wrong and a disgrace as a utility company. They only care about their bottom line which is made up of reconnection fees and any fee they can charge you. Stay away! This company is flat out a disgrace.
Off to a bad start.
Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for next switch day. Even though i told them that i was cancelling service with other company. SO Green tells me they can set me up with new service TODAY. So i cancel service with other company. Then i call Green to sign up. They tell me that i have to send them copy of DL, SS card, and some other info before they can switch me which would happen in about 2 days. Mean while the other company has cancelled my service. So, now i am out of power until Green verifies me. NOT TODAY LIKE I WAS TOLD. They should have suggested I wait for next switch day and they should have told me about that whole VERIFICATION process up front. If they had done that - I would not have cancelled my services or would have waited to SWITCH not CANCEL. Lets hope this is not the tip of the sword piercing me. They also said if they could not verify me that they would cancel my set up.
Off to a bad start.
Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for next switch day. Even though i told them that i was cancelling service with other company. SO Green tells me they can set me up with new service TODAY. So i cancel service with other company. Then i call Green to sign up. They tell me that i have to send them copy of DL, SS card, and some other info before they can switch me which would happen in about 2 days. Mean while the other company has cancelled my service. So, now i am out of power until Green verifies me. NOT TODAY LIKE I WAS TOLD. They should have suggested I wait for next switch day and they should have told me about that whole VERIFICATION process up front. If they had done that - I would not have cancelled my services or would have waited to SWITCH not CANCEL. Lets hope this is not the tip of the sword piercing me. They also said if they could not verify me that they would cancel my set up.
Can't tell a book by the cover
I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renewable energy. I finally went with them when they had a great offer on Texas' "Power To Choose" website. I also stopped seeing their field sales people. Had GM changed to an honest green energy provider? So,they had a great rate last year, and I went with them. In April 2015 my one year contract was about to expire, so I contacted GM to renew another year. I was told of a great rate, but they couldn't provide the Energy Facts Label until AFTER I signed up. That should have been a red flag for me. Believing the sales rep's cost per kWh, I renewed another year. A few days later I could see the Energy Facts Label for the renewed plan in my GM online account. It was nothing like the rep told me... MUCH more expensive. DECEPTIVE! I immediately called GM. Still in my "open enrollment" phase, I cancelled the new plan and will go with another company. I'll NEVER go back to Green Mountain! Since the time Texas opened up electricity competition I've been with about 5 different companies, and none of them were this sneaky!
Great Energy Provider
My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit.
Don't sign up
Green Mountain Energy will charge you on same day you sign up and same day you cancel. You are allowed three days to cancel order but they will say you cancelled three days later. LIARS.
Highway robbery: stealing from west Texas low income families
We had great service until November 2014. until They stop sending us our bill or disconnection bill and shut ojr power off. We paid the previous bill that was miss the reconnection fees and the month about to be due totaling of a little more then $800 (which is more then an entire chrck) after that it took them a day and a half in december with a 5yrs which they knew of. The next 2 months the kept sending us a bill with all the fees and the month we missed plus our bill that jump almost double and each month the rate went up. Each month having to call them to dismiss the fees and to disregard the diconnection notice. March came around and a $1000 bill came in the mail same fees and the "missed" month, but this time the said they didnt recieve our payments. We got ahold of the company that sent the payment while they were going through there records they called us back and they "found" our payments they named off the exact amout of each payment and the date of each payment and were told that they "error" in the system and that they will be updating our account for the payments to call back in a week to confirm the account was updated and to ignore any disconnection notices we may recieve and that she had to sendthe original receipts and that thay will omly accept the originals because photocopied one can be forged and be fakes. She called for 2 weeks and the finally the told her they found the fund and not to worry every things been settled and 6 this morning, after getting a supervisor on the line she tells us that they researched the case and they can't find the funds we paid
Poor billing/accounting practices and inflexible customer service
I have had Green Mountain Energy service for 2 years and 3 months. At the establishment of my account I requested to be placed on their budget billing. For the duration of my account with them, I have ALWAYS paid my bill in full on or before the due date. At the end of the first 12 months, I was surprised with a bill that was 4 times my expected budget bill (at Christmas time). In spite of my perfect payment record, they refused to extend the due date, although I had never been warned, other than in fine print, that the budget bill would be reconciled at the end of the term. Okay, so I paid that by the due date to prevent disconnection. My mistake was beginning another term with them. They did adjust the amount of the budget plan so that it was more reflective of my usage. Fast forward another 12 months and this time at the end of the term, I received a CREDIT bill showing a credit of $254. Of course, based on prior experience, my assumption was that due to the budget billing adjustment and my conservation efforts that I had actually paid for more than I used. I did call them to see if that was an accurate assumption and was surprised to find out that no, there had been an operations error in their system and that corrected bills would be sent out within two weeks. In two weeks, I received a bill that was close to my expected budget payment. However, one week later, I received an additional bill that was twice my expected budget bill. It was due one week after the first bill. After spending 45 minutes on the phone with customer service and a supervisor, despite this having been a Green Mountain error and despite my perfect payment history, they refused to spread the additional amount due out and would only offer a two week extension. Obviously, that means I am stuck either paying a double bill this month or next month. They said that because I was already benefiting from budget billing that their system would not allow them to place me on any sort of a payment plan for the additional amount billed. In other words, they offer no flexibility in payments, regardless of your history with them or the fact that their own error created a financial hardship for "valued" customers. I will be paying off my balance and switching companies as soon as possible. I know that other companies offer green electric products and better customer experiences. I recommend that you think twice about choosing Green Mountain as your provider, and if you do, think even harder and read every bit of fine print before you choose to request "budget" billing with them.
Poor customer service, rude, not saving tricked into contract.
After 2 years of service NOT HAPPY, this company turned my services off for $11 in June, 2014. Paying way too much for service for size. Complaining about the fees charged for the $11 disconnect they somehow tricked me into a contract for a year or at least they are claiming I am in a contract that will cost me $200 if broken. I have denied their claim of a contract yet they have threaten that I can not get service anywhere until I satisfy the contract. This is a sorry way to treat a customer. The customer service personnel are very rude and unhelpful. They will go out of they way to prevent you from even using the customer service feedback suggestions. After two years with this sorry company I can't wait till my so-called contract is up. Beware if they try to talk you into saving money! Once you agree, they will own you and treat you that way. Not really saving just paying for the claim of using renewable energy. What a mistake I chose doing business with this horrible company.
Watch out for the Month to Month Rate Change
I initially had a great experience with my 6 mo policy that converted to monthly. My initial monthly rate was reasonable, but I noticed the rate was higher on my bill even though the link to my current contract showed a cheaper rate. It turns out Green Mountain does not update the monthly rate on the linked contract, so you have NO idea what the rate is until the end of the month. When I suggested they just update the contract, to show the current rate, three different supervisors told me the same story about adjustable rates. My complaint was about the misleading information they show on the current contract, not the fact that the rate was high. Oh well, time to change providers.
Horrendous Company - Stay Away
This is a dubious enterprise with unethical and unscrupulous practices.I had signed up for the company in a fair in Houston with my credit card auto-pay with the representative.After four months my credit card had sent a new card with new expiration date and I had not updated on their website.They had disconnected the service to my home on the 15th day. Called and gave them the new expiration date. In the next bill I saw the following chargesDisconnect service notice $20.00 (For sending a notice by First Class postal mail)Disconnect Request Fee $25.00Disconnect at meter $15.68Reconnect service Request Fee $15.00Standard reconnect at meter $15.68Late Fee $24.61They took about $120 for one late payment of 15 days. They disconnected the electric service instead of calling / emailing me about the credit card declining the autopay. My calls and complaints for refunding were all declined, so the truth about their unethical practices is published here.I will be contacting the BBB for the > $120 for the one time 15 day late payment due to changed in the credit card expiry date.
Communication break down
I sent Green Mountain Support an email and called for a disconnection of service for July 31. They sent me a bill and I spoke with a representative and reaffirmed my move and disconnection date. She assured me I would be sent a final bill. Green Mountain shut my service off on July 30, charged me for disconnection fee because of late payment and then charged me for service from Aug 1-Aug 7, because they reconnected service..??? I have emails with a Cancellation confirmation number. I am still fighting this 8 months later. I would not recommend them to any one.
Modern gone bad
Terrible company. Signed up and Transferred account. Got no bill. Got termination notice with a fee attached. Set up auto pay and then got power cut off with another fee. Incompetent. Stay away.
So...so godd price...
Incompetent, irresponsible, heartless...
I was moving, and on the closing day the bank decided I could not do closing on a Friday... But on Monday... So I called the "energy" middleman and they "sorry" that they could not give any solution because of the move was needed to be done within two days of anticipation...
So I got screwed and I have a 4 year old, so basically I could say, no stars for nothing Customer Service, does nothing to solve your problems, its yoooour problem no theirs...
I will keep in mind when it comes time to switch!! Yei
I Like Green Mountain
At the time of deregulation, Green Mountain (GM) was the only company offering renewable energy. It cost more, but I chose GM for that reason. I've been with them ever since. I even sold GM for a year, because the company is good and I believe in clean energy. As a customer, I have never had a problem with billing or customer service. The website is excellent. I am only considering, and I mean only considering, switching companies because there are now companies with competing wind/renewable energy plans, but most look like bad companies, except Champion, whose rate is comparable to GM. Maybe the grass isn't really greener on the other side of the fence, and this cow will stay home.
Scammers
What the representative offered me in person at one of their kiosk was not what the company told me they were offering. A Manager told me that they have nothing to do with whom they hire in the "field" and they can't be held responsible for what they are telling people. (Hmm, Really). I called within one day of getting information on the internet to say I was not interested. 4 Weeks later I get a final bill from my Electric Provider, Reliant saying I didn't have service with them. It took me three days, 5 hours worth of phone calls to my apartment, the apartment headquarters, Oncor, Reliant and Green Mt. to get something done. They can sign you up and get your service going in one day but they can't get it switched back when it's there mistake for two months. 0 for Customer Service because they disconnected me four times, said they would resolve it and then didn't. Horrible.
Bait and switch as well
I got caught in the bait and switch well. Noticed today that my bill was almost 3x what it normally is, and when I checked my usage we have used half of what we did last month. I called and asked why the significant surcharge and she said my bill is subject to increase at any given time. I asked by 3x the amount?? She replied that if I check the fine print on a link somewhere it tells me also that there was some kind of promo and now I have to pay triple if not more. I never knew or was informed of any such thing otherwise I wouldn't have went with their service. I would recommend staying far away from this company.
Be careful when signing up with them.
I recently signed up with Green Mountain at a booth at the state fair. I told the sales lady that we have solar panels and are on a solar plan with TXU. She said they have a solar plan that buys back the power at retail for the first 500 kilowatts and then wholesale after that. I liked the plan then asked to make sure we were getting the solar plan. She said no but this would get the power started but to call in a few days to customer service and they would "gladly" change me over to the solar plan. Well now I call in and after talking to 4 people I am told that since I am already on a plan it will cost $200 to transfer to the solar plan. I finally had to get a supervisor who said yes there is a $200 charge for changing plans so early but she would send in a dispute. I asked why I had to beg for them not to charge me. I did just what they told me to do. I think the sales person was not well trained. However maybe the company just does this to generate additional income. I would never have signed up if I knew they were going to charge 200 to go into the solar plan. I would have stayed with TXU now I wish I had.
DONT do business with this thieving heartless company
These people are rude ,unprofessional , thieves and they are heartless. I called to ask for payment arrangment to pay full amount due on a certain date only a few days after date due , two rude ass underpaid little girls both told Me no and power was being cut off. Would not offer any other options they didn't hesitate to give a quick no and leave people without power. I spoke to a supervisor and she helped me and accepted my payment date. These people are thieves , they collect a shitload of money by charging $25 to mail a piece of paper to you but yet will not work with you and leave you with no power in a minute. Needless to say I'm shopping for a new provider.
Good experience over Summer 2014. No issues seen like in the other ratings.
My Summer Energy contract was expiring on 6/8/2014, and my rates were jumping way up so I hunted for the cheapest company I could find (for <1000 KWH) that didn't have totally horrible reviews, and I settled on the GME month to month plan at 8.4 cents. I have been watching the rate carefully each month, and it has never increased to-date, and even dropped down to 8.23 cents this month. I use <1000 every month so I end up paying more per KWH (~9.1 cents) with the base charge included, but I looked today (10/7/14) and it's still the best rate I could find for <1000 KWH. I had no issues other than them charging me the $6.95 fee for the last 3 days of the previous "ONCOR Month" (I switched over to GME 3 days before ONCOR read the meter). When I complained, and after explaining for 30 minutes WHY this was a problem like 5 different times, the CSR finally agreed that, yes, it was dumb to charge me a full month's base charge for 3 days of service, and said he would make a note to credit the amount back to my account the next month, but it never happened. I use automated billing and have had no hassles. I did request the $100 rebate after 90 days that I was told about when I signed up, but I have heard nothing back yet. It says 6 to 8 weeks, though, and I submitted my request on 9/10. Maybe my good-ish experience is rare, or maybe only the people who have issues put their reviews here (vs. many more that don't). :-)
NOT RECOMMENDED
When I tried to discontinue service, after my contract period, my bill suddenly doubled. When I asked for proof of the charges they just kept sending the final bill which did not show where the charges came from. It took me several months to finally get proof of charges. During this time they turned my account over to collections even though I was making monthly payments on the account, as agreed. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY.
Deceptive Trade Practices
I have been a Green Mountain Energy customer for almost 6 years (since December 2008). They had high prices from the beginning; but I originally accepted that, based upon the fact that I was buying renewable energy. However, beginning last summer (2013), the prices (month-to-month, no contract) began to skyrocket. As such, I selected a six month contract that literally cut my bill in half. When the six month contract expired, I checked the options for renewal. The Electricity Facts Label (EFL) of the month-to-month plan showed lower pricing than any of the contracts (with significant termination fees). I decided to keep the month-to-month; but wiser for wear, I would closely monitor the price (by checking the Electricity Facts Label for my current plan regularly on their website). The pricing was in accordance with the EFL for two months after the contract expired. When my bill increased by $0.02/kWh on the third month, I checked the EFL, it had not changed. What was I missing? It was a busy month, I didn't look deeper. Now, on my most recent billing cycle, the price has been raised by another $0.02/kWh ($0.04/kWh higher than the EFL states). OK, I smell something rotten. The EFL states that "this price is the price that will be applied during your first billing cycle; this price may change in subsequent months at the sole discretion of Green Mountain." Well, that is to be expected, the contract is month-to-month; but, the EFL will change when the price changes, right? Wrong! As stated in the EFL: "For information about the current price, you may call us at 1-866-785-4668." This is not a phone number dedicated to updating you with current pricing; it is simply their customer "service" phone number. There are no automated options to check your pricing. Basically you have to talk to a customer service representative (CSR). OK, I'm a long time customer; they will be able to work something out that makes me happy, right? Wrong! Speaking with the CSR, he explains there is nothing he can do. OK, can I speak to someone with more authority? After waiting on hold a few minutes, the same CSR says the only thing that can be done is to sign a new contract. I explain to him that is the last thing I will do without getting some degree of satisfaction. He inquires about what would make me happy. I suggest a rebate. He states that would be impossible. I request an adjustment to this month's bill (there is still one week before payment is due, via auto-pay). No can do. Further, it is explained to me that the only way I can know what I will be charged on a given month is to wait for the bill to arrive. Now, I already know that they will not budge on price adjustment; how can awaiting the bill to check my pricing possibly help me? No explanation is offered as to why the online EFL is not updated; it just isn't, ever, unless you sign a new contract. I explain that amounts to a deceptive trade practice; further, since I am not under contract, I will be leaving Green Mountain Energy. Coming to this website, reading the reviews, I see I am not alone when it comes to Green Mountain not caring about customers. It may not do any good, but I do intend to file a complaint with the Public Utilities Commission (PUC).
Service sucks.. never notify if they disconnect the current
These company service really sucks. They don't even inform if they disconnect. When I requested the connection, they gave for one day and i don't know when it got disconnected. After a month I didn't get a bill then I called these use less service, Then they told that for some bullshit reason they disconnected. And they didn't inform me about disconnecting the electricity until i called them. When I was talking to them instead giving an answer they were disconnecting the call.
Bait and Switch
They advertised a low rate for me to signup with them. They mentioned it is not a promotional rate. They keep advertising the low rate. However after the first bill they start charging a much higher rate. 100% more on the energy charge than what was advertised. Calling them to know what the current price leads to nowhere. Absolutely disgusted with their behavior. Stay away. This is not the same company when it was independent and small years ago. It is part of a large organization which does not care about customer service and is there is cheat their customers.
Generally good, but I'm still switching
I've renewed my one year contracts twice. I've had only one issue and that was just recently, I switched products and then changed my mind and wanted to switch back. The CSR assured me I could, but it didn't happen. Needless to say, when my monthly bill arrived I went out to check and sure enough I was enrolled in the plan I said I didn't want. I was able to sort this out with a supervisor, she checked the calls and the account notes and names and dates. so I'm back on my variable plan, which is way lower than the fixed plan they had mistakenly contracted me into. I liked my experience with GME. I'm switching because their rates right now are 4 cents a kwH more than what others are charging fixed rate and they can't meet or beat their offer. So...market forces are why I will be switching out. If, after my contract with the new provider lapses and I'm shopping around again, I'd give them a go if they are competitive. My few customer service calls were always answered, even in the evening and when we had an outage once, they were very helpful, even though it was an Oncor thing.
Won't honor advertised price. High rates
Signed up for $100 gift card promotion from PowerToChoose.org, which after 90 days service gives you $100. Filled in everything, sent it in, no response... Called customer service, they indicated that my service plan did not qualify because the rate was too low, which BTW was higher than most other offers. Complained... no response. Now at 120 days, my bill has jumped by over $120/mo. because their original promotion rate expired and you are rolled into their highest rate automatically.
Only thing GREEN they care about is MONEY
Have been with Green Mountain for over 10 years. A while back went on a variable rate plan which I was told was tied to electricity spot market. I was fine paying market rate. That was good for a year or two, and then inexplicably the rate jumped from $0.10/kwh to $0.17/kwh. Multiple calls and emails to customer support received the explanation that variable rates are variable. Not a single person could provide any basis for why my rate almost doubled. Simple case of price gouging. Yes they were legal since the rate was just under the maximum allowed by the PUC, but this company is NOT ETHICAL AND NOT GREEN. STAY FAR AWAY.
Poor Customer service
In the beginning I was very pleased with this company..thenI don't know what happened. Were they sold? Did the customer become less import and once you signed up?? I don't know. I have had many problems, and it is NOT possible to speak to a supervisor. They are just like the cable companies. You are quoited one price in the beginning, then the rate changes. However, with Comcast I seem to be able to negotiate..there in no negotiating with Green Mountain. I will be shopping around with this current contract has expired.
Customer service is not priority with this company
After reading numerous reviews on Green Mountain, this company need to take a good look on how they are as a business, and treating their loyal customers, 98% of the reviews were negative. Open your eyes Green mountain and listen to all the negative feedback your getting, thats why im switching to another provider, becwuse I agree with alot of the complaints on here
Worst company that does not work with you
Wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak
Worst company that does not work with you
Wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak
Worst company that does not work with you
Wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notie lol thank you green mountain for not keeping your word when we speak
***HIGHLY DECEPTIVE CONTRACT TERMS***
I signed up for one of the low rate 3 or 6 month contracts that entice people to switch providers, and I wanted to try out Green Mountain Energy. The energy facts label stated the term was for "3 Months". My service began on April 30, and somehow my guaranteed rate ended on July 7. I received 2 months and a week of a guaranteed rate. My final bill was a 30-40% increase in cost. When I called to discuss the issue with their customer service, I was hung up on the first time only a few minutes into the conversation. I called back again, and after the customer service representative told me the only thing she could do was sign me up for another plan and contract term, I asked to speak to a supervisor. She sends me to the supervisor queue where I wait on hold for about ten minutes before the phone ringing once and me getting disconnected again. I decided to attempt to resolve this through email communication since their customer service department is only open when most people are working and I can't sit on the phone with them for 2 hours to resolve the issue. After numerous emails back and forth with the customer service representative, who is generally slow to respond, I ask for my case to be forwarded to a supervisor again. The representative told me I would be called within 48 hours by a supervisor. I have yet to be called and it is past 48 hours. While most electric providers provide calendar month contract terms based on the words on the energy facts label, Green Mountain Energy's Terms of Service state that "The regular monthly billing period for each ESI ID is established by your transmission and distribution service provider ("TDSP") based on their meter read schedule." All other providers I have used provide guaranteed rates based on calendar months regardless of how many billing cycles may be present in that time frame. A 3 month guaranteed contract may have 4 bills due to billing cycles being offset. Based on what Green Mountain feels their contract states, which is not clearly outlined between the EFL and TOS, They only provide guaranteed rates for the full contract term noted on the EFL for 3% of their customers. The remaining 97% are getting less than the term noted on their EFL. They claim this is not deceptive, but it is not adequately explained to the consumer. Their customer service doesn't seem to care either.
Terrible Customer Service/Price gouging
I had green mountain for a year. When my contract ran out they told me not to worry that their month to month rate never went above 10 cents per kWh. That was true for a month or two... then it went up to 12... then 14... i called and they refused to give me a lower rate. When I canceled service and switched to TXU at a rate of 9.9 cents per kWh they billed me for 6 days since the previous statement at 16 cents/kWh. DOUBLE what TXU was saying the rate was.... and Green Mountain charged me a full month's connection fees for 6 days.. the customer service agent refused to do anything and kept saying its based on the daily rate but then she had no way of telling me what the current daily rate was or what is was yesterday... TOTAL SCAM! Stay away!
High speed cutoff. low speed reconnect.
Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me.I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones.
Constant excessive rate hikes throughout 2 years
Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company.In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery.Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner.Do not take the bait.
Worst slammed me back and billing issue
I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me back when I already had service and bill with new provider first choice from 4/3 thru 4-22!! Now the idiots turned me over to collection for $25 I go not owe! I called them and now the collection agency! I guess public utility will have to get involved. It used to be a good company but not anymore
Best Electricity Company in TX
We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies.
Horrible customer service
Started off rocky and just got worse. they told me that they would give me a good rate, told me I would have to pay a small deposit and that I would get a $100 gift card after 6 months of service. sounds great right? yup to me to so I signed up and got to know the real company. the rate never seemed that great as all of the additional fees started getting added to the bill, then the deposit was increased by a $100 more than the one they told me they would require. the long wait for customer service on the phone was explained away by telling me that their systems had just got updated so delays were longer than normal (found out nope the hour to 2 hr trying to get thru to a person was normal). then after only being with them a couple of months I received a small bill. seemed reasonable as it was spring and I wasn't using the heat and hadn't really started using the air much yet. then a week later I got a much larger bill. that was due only a few days after the first bill was due. I attempted to call to find out why was I being billed twice to get the most rude child (cant call her grown) after being on hold for over an hour to be told that I should have looked at the back of the page of the 2nd page of the bill at the fine print in the middle of the page telling me that cause of switching over account numbers my bill may be delayed. i asked for a supervisor and was placed on hold for another 1hr 40m when i finally gave up and hung up after realizing i had literally been on the phone with this company for nearly 3hrs and hadn't gotten anything resolved. i called back the next day and after an additional hr i spoke with someone and asked her which one of these were the true due dates due for both of these bills. she told me the 2nd due date. i repeated this back to her several times. she said yes mam the due date is the 2nd date. so i paid the bill on the 2nd due date. i knew something wasn't right when i paid it and it said it stopped my disconnect. so sure enough my next bill showed i had been considered disconnect for not paying the first bill on that due date. and i was charged the insane disconnect fees. then when i called to find out why i was told i have now forfeited the $100 gift card they promised me cause i had paid late. i tried to call and speak to someone else as they are always saying this phone call is recorded i was demanding they go back and listen to the recording where their representative told me that the due date was the date on the 2nd bill and i paid by that date. they told me they were putting me on hold for a supervisor and an hour on hold i have decided im thru. my contract ends and i will end also. im so tired of giving my money to companies that have little to no respect for me as a customer and green mountain has joined that list. if you never need to speak to a person, never want a problem resolved, don't care about additional fees then this is the company for you...if you like being treated like a valued customer than find a different company!!
Dissatisfied in Wichita Falls
Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tell me I was wrong about the repeated questions, and they replayed the recording and I was right and they were wrong. Still a $200 cancellation fee because you only have 3 days to cancel and you don't even get a bill within 3 days. That law needs to change, it puts the power in the service provider's hands rather than with the customer.
Poor customer service. Repeated problems with auto billing
After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch.
Choose Another Company
After only a year with GME I am going back to my old company. I figured I had chosen a company with better rates but this entire year my bills have been ridiculously high because of additional fees. I would not recommend GME to anyone!
Non-Recurring Fees and Charges
After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and Charges on page 2.$5.95 if you choose to pay your bill by telephone$5.00 per bill period for copies of billing records...$20.00 for EACH disconnection and termination notice we send you.$5.00 each time we call you to remind you your payment is due.and so on....I've never been with a electric company that charges for so many reasons!
Be prepared to be on hold for 2+ hours and your issue is still not resolved
This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I had an order to discontinue service - found out I needed to extend the service for 5 additional days. This took 2 1/2 hours on the phone to accomplish - just found out they never discontinued the service and 7 weeks later they are still charging me. I've been on hold for 20 minutes trying to resolve - do not work with this company.
Stay Far Away
I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email, and charges piled upon charges. In nine months of service, I was late with a payment once, because I had been traveling. I paid ten days late, but they had already mailed me a disconnection notice, along with a huge additional fee I was forced to pay. They explained, though it NEVER showed up in any paperwork ahead of time, that they count not from the due date, but from the day they mail the bill, which is ridiculous. I have never been with a company that is both so lackadaisical in their own affairs and so punitive when it comes to mine. If you can avoid them, do it!
Billing Debocal
In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.
Just get another option
I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit score they change it to a higher price, plus a deposit.1st I save a lot on energy usually bellow 500kw/h per month they decide to change my meter 2 times charging me for this service this because according to the company I mess with it, but I live on an apartment.2nd. After my 1st year finished, decide to change plan and found a nice plan for on their site. They didn't respect that either and assigned me the worst month to month.3rd Asked for the return on my deposit and they don't want to return it until my contract ends but that contact finished 2 months ago.
The WORST customer service EVER
Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are working on a solution to a "problem with the utility." Ask enough questions and you will find out it is actually a problem with GME's system that they have no idea how to solve. Thanks for the time and money wasted trying to sign up with your atrocious company, GME. Wish I could give negative "bulbs" on the rating scales.
I don't get this company, Green Mountain Energy
I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment. It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on?F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses.
Worst Accounting Department Ever
I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude. I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine.
Customer Service
I was approach by thei company to swtich to their service. It all sounded great. I wasn't exactly sure of the date that my current contract was up but I knw about the date. The lady told me to just call and change it was I knew the exact date. Having working with someone for 30 to 45 minutes, she finally told me that she canceled what the first lady had set up and that I had to wait 48 hours and call back and they woudl reset me up. I called back adn supposedly that had it all set and was to cancel by service with the other carrier. They never canceled my service. When I got the bill from my current company, I called them and the rep couldn't even locate my account even when I gave her my account number. I told her that if were this bad already maybe I should someone else who did want and business and she okay, thank you. wow! I would highly recommend not using this company.
Stay away from this company
As I am writing this, I have been placed on a 45 minute hold to speak to a supervisor about a "mistery deposit". They have already demanded a 279 dollar deposit and are now asking for 79 more (because my building is demanding it?????) - WHAT DOES MY BUILDING HAVE TO DO WITH YOUR COMPANY AND DEPOSIT??? This is a huge scam and they will make up charges on your bill...I do not know who is pocketing this and who works for them. Aweful service. I am very very disappointed. I have been a loyal customer and I am getting treated like shit. I am switiching and reporting you to the better business bureau. Aweful.
Not "green," and screw the loyal customers.
First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.
Final straw
I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. The final straw for me is that they changed my account #, and now I can't login to pay my bill. I have been with GME for several years and I'm done. Other companies offer green options, and don't charge as much. I've had it. I'll pay the fee to get away from these incompetent and annoying schmucks.
Bull shit, Please read all the review before sign up.
I don't want to give any star to this company,, It is waste of time,, and headache for receiving your money ( like voucher or gift card).. we signed up at walgreen location of valley ranch, Irving.. We have been told they will not switch it until 10 days If we can't decide it to switch it to GME but within 3 days they did switched me and my previous company charged me for contract termination fee. So I had no other choice but to stay with them.. now I had to receive $200.00 voucher. I have been told that I will be able to use it towards paying my electric bill but I just found out that I have to use $200.00 voucher on their one of the website and that website has stuff for very high price or I don't need them.. SO my $200.00 voucher is an issue for me,, It is waste of money and time I have spent on this company..
HORRIBLE!!!
We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered items in the barn. We had a re-read of our meter and said it was "just high useage". WORST company customer service I have ever seen! DO NOT BE FOOLED!! THEY RIP YOU OFF, then threaten you if you want to change service!
Awesome!
I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters.Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done.
Green Mountain is a rip off that doesn't know how to conduct business
I moved out of my apartment in Feb of 2014 but kept getting billed for several months later. They don't have their act together and kept adding to the charges. I will fight it tooth and nail; will not be taken advantage of because they can't get their head out of their you know what.
Terrible!!! Do NOT Waste Your Time and Money!
I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up, I was informed that after 3 months, I would get a $100 gift card. It has been 1 year now and I still have not received the gift card. They come up with all kinds of excuses when I email and call about the gift card. Also, I had an auto-pay mixed up with my account and they charged me all kinds of fee. They didn't informed me of the mixed up until the next billing statement, by then all the fees were charged. When I called them to correct the problem, I was on hold for 30 mins before I could speak with a representative. After the situation was corrected, the fees were credited to my account but that didn't help that I wasted so much of my time. Never again with this company. They are expensive and dishonest!
Scam Artists
This company has the nerve to put a switch hold on my account after my bill was paid in full way before the scheduled payment plan. Then they tell me to wait 10 days to have it removed by another company ERCOT. Why does it take this long is my first question?Then if I am not in a contract and are a monthly customer, why should I have to wait to have it removed?I did not wait to pay your money way ahead of the due date. The reps and supervisors are all ignoramus to every extent. Plus I love how they read from scripts and make up answers when you ask a question. It is very obvious this company hires anyone and the owner should be ashed of themselves for allowing employees like these people at their company. If you are looking for a company that lies, are deceitful, finds way to scam for more money, and with horrible billing organization then this is the best one for you. I hope this company goes down hill asap. I wish I would have listened to the reviews before signing up. But since I was looking for a company that would give me energy asap with no deposit I went with them. I guess if I would have paid another company a deposit I would be happier, because the others that I looked at have nothing but great reviews. It is also amazing how much money I have paid as a monthly customer verses what other companies charge. I guess you pay for what you get with this company. No wonder they offer no deposits and high rates, because they are scam artists to every extent. I sent a complaint to the PUC already and are in the midst of having them help me get my hold removed. It is sad that you have to wait to leave a company that you paid the bill for early and are not in a contract with. I advise everyone to run as far away from this company as possible. The high rates and no deposits are not worth it at all! I regret being with them for a little over a year. I am waiting for my hold to be removed and still shopping around with other companies for great rates for monthly customers. As soon as my hold is removed, I will do all that I can to make sure that everyone I know and run into that move into the DFW area to not become their customer! Now wait 10 days for that one Green Mountain Scam Artists!!!!
Great Honest Company
I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers.
Poor Service
They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates have not decreased from my previous carrier as promised when I signed up.
Extremely Difficult to Reach Live Person & Poor Customer Service
Due to internal system upgrade issues within their company and their inability to handle their call volume, it's very difficult to get in touch with someone. But, they will promptly disconnect service and charge you "disconnect notice fees" for not being able to reach them to set up a plan! For nearly 3 weeks I attempted to speak with someone and after being on hold for over 30 minutes each time, I finally hung up. Not until waiting an hour and 20 minutes, was I able to got in touch with a representative. Unfortunately, they were unable to help and once again, I was on hold for another 45 minutes before I could speak with a "supervisor". This person was rude, condescending and lacked customer service skills. Green Mountain, you're not the only choice out there!
The Worst. Ever. Unbelievable Price Gouging
Since I started my service with Green Mountain, the average bill is about $250 or $300 with inexplicable fees--and I have a 1,600 square foot home--Comparable bills for a home my size in my neighborhood--about $75. But here's the kicker--this December, I had a tough time paying this exorbitant bill--They were absolutely unsympathetic, even though I'm always paying faithfully on my bill. They offered a Deferred payment plan..which split up the remainder of my bill. They never disclosed that just for offering me a deferred payment plan--they ADDED an additional charge/fee of $85--this ON TOP of the existing usage charges. This is ethically just wrong--To hit someone who is STRUGGLING, with another shock of $85. Awful--they take advantage and exploit those who have run into any sort of financial challenge. Get out of Green Mountain as soon as you can--When summer hits, they will strike with unfathomable rates and bills full of fees that are inexplicable. And get this--they've shipped all their customer service work to agents across the border. You will never be able to speak to a manager, to get anything rectified. They do this for one reason--so you will just pay their exorbitant rates or get disconnected. Going green--ends up in a nightmare of Corporate Greed? I wish it were not so...but since I've used their service, this has been my experience. Worst. Ever.
Excellent customer service
I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service.
Awesome
Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green.
No customer service!!!
Horrible service. I can never get anyone on the phone, or get anything done online. I have been trying to disconnect my service for over a week. Trying to disconnect online leads to a page that says their system is undergoing an upgrade, from what? stone tablets? for a week?
Calling customer service is no better, on hold for over an hour several times, even during "low traffic" times listed on the website.
I have no idea if the bill is lower, since I haven't gotten one.
Absolutely HORRIBLE
I agree with the previous reviewer that this company does not even deserve a rating of 1. Signed up because it was easy and automatic when I moved into my apartment. TWICE now they have messed up my billing/auto payment and not notified me there was an issue then just shut off my electricity. I only reside in the apartment part time - LUCKILY I was in the apartment today when it happened so I could address it right away.
Poor Customer Service
Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from her apartment complex. The apartment managers sent it twice. Green Mountain denied receiving the fax and my daughter has been without power for a week. F-U- Green Mountain Energy you are the worst!!! Do not use them - they are liars. I would give you a zero if I could...losers!!
THE BEST PROVIDER OUT THERE!
I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.
Horrible Customer Service
I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait is at least 15-25 minutes, then when you get a person they just put you on hold. It's a horrible company that clearly won't hire enough people and they'd prefer to just make their customers wait. Overall the worst customer experience I've had of any company, and compared to time Warner, that's saying a lot.
This is by far the WORST customer service of any industry ive ever dealt with!!!!
Short version: Once my "plan" term was up Green Mountain thanked me by increasing my rate double or triple. Feb bill $340.00 March bill 370.00.......Cant wait until April. So 710.00 for two months REALLY. The fun part was trying to get in touch with anyone at Green Mountain to sort this robbery out. Four hours mostly on hold to move up the chain to the escalations depth...... joke joke joke all they do is apologize and offer you methods to pay this atrocious amount over some months..... so extremely high bill coupled with an additional payment per month..... no thanks I won't pay that......I will however pay a fair just amount IF SOMEONE WOULD EVER RETURN MY CALLS!!!!!!! DO NOT EVER ENTERTAIN THIS COMPANY AS AN ENERGY OPTION.
I have used for a full yr now, using 2 plans
This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my contract is ending. The renew that they are offering just may be as good as I can get? I am a under 1000kw user most of the time. So, as with all the companies, I must be punished for using less electricity and conserving. I think for us using less electricity they have the best rates in that category.
Worst electricity provider ever
When I logged into my account to pay my bill I have a ZERO balance, for two weeks I saw this. I received an email stating I had a high past due amount. Again when logging into my account and checking my bill details it shows a previous balance of ZERO, yet a past due amount. I called into the company to have this explained. I was hung up on, they acted like they couldn't hear me and when I finally managed to talk to someone, I was told their system has been malfunctioning. No one from their company called or in any other way alerted their customers to this. They did NOT confirm energy usage, even though their system is malfunctioning. They refuse to correct the amount. Not only this but for the past four or five months I have been charged double what I should have been. I have not changed my consumption in any way, yet my current (minus their false past due amount) bill reflects what I should have actually been charged the entire time. I have called in numerous times about that, but no one wanted to listen, investigate or do anything about it. Their answer is always "There's nothing I can do about it, you have to pay it". STAY AWAY from this company!
Door to door salesman don't know how to read!
I've had someone come to my door twice in the past year trying to sell me this B.S! I have 3 "No Soliciting" signs on my front door and porch but yet they still ring my doorbell. They are either jackasses off the streets with no training or they don't know what no soliciting means or just can't read! Next time I'm going to let them meet a .45 pistol in their face till they get off my property. Contacted the company but no reply as of yet. I know timed are hard and they are just trying to do their jobs but they need to respect peoples wishes to not be bothered by solicitors at their home, especially when there are signs posted!
Hell No !!!
I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on yelp before I tried to sign up. I signed up for a new account online, received an order confirmation and an enrollment email. On my move in date, I tried to call them to see if my service was activated since I would pay hefty fines at my apartment complex. I spent 5 hours on the phone with them, talking to all possible levels and departments to no avail. Everyone gave me a different answer to if my account was active or not. I ended up signing up with another provider after I went through 2 cycles of searching for an account and enrollment. Would not recommend this provider to anyone, complete waste of time.
DO NOT FALL FOR THEIR LIES!
I recently switched to GME after we noticed an increase with our old provider. We noticed one of their reps at the entrance of Walgreens ( red flag there...) and so we started talking to her. She fed us alot of bull. Saying that the rate per KW was the lowest, there was no contract, and they would pay for the cancellation fee for canceling the service with my old provider. Once I switched my old company sent me a cancellation fee which i tried to talk to GME customer service who stated they don't pay for the cancellation fees when you switch even though my bf and I heard the lady say they did! SO that was the first lie. The next month we received the highest bill ever. For a small apartment which stays empty most of the day a $200 bill should not be expected. SO once again we tried to call customer service, we got hung up on 4 times!! I tried a different option on the menu when you call ( start new service option) and I was on hold for 45 mins even though they said it would be more than 5 min wait..... so i hung up on them. I'm currently searching for a better electric company with better rates and customer service!!!
Received Confirmation of ordered services, but never got service
I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:"Dear XXXXXXXX,Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.Whats next?If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.Enroll in Tree Free billing - it..."I called and total talk time so far has been 2.5 hours and still nobody knows why.
TERRIBLE! Just don't do it!
I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have a 800 sq ft Apt. My parents have a 3000 sq ft HOUSE and use a thousand more KW than I do and their bill is CONSTANTLY 150 dollars cheaper than mine. It makes no sense. Then I noticed my contract had me locked into 13.09 a KW. I emailed customer service about this and never got a response. So then I tried to call customer service. After being on hold for an hour they told me it was going to be $295 to cancel or even get a different plan with less of a KW. So now I have to have my heat on 67 degrees just to get the bill to be under 400 dollars but still 15$ shy of 300. Thanks green mountain energy. Its easier to make your customer suffer rather than offering an ideal service. as soon as I get an address change i am disconnecting and never looking back. The cancel fee is cheaper than a bill that high.
Do not collect to "Green Mountain Energy"
Green Mountain Energy Philadelphia, paThis is the worst and most corrupt company I have found. My wife was lied to many times at sign up by their incorrect information. Trying to correct this was a nightmare. They said they could not for another billing cycle. I have a solar collector but do not know who is getting the power I generate. They said they gave credits for produced power by us at the sign up then said they do not after the sign up. They wanted proof of production which is not to be had anywhere. They, I feel, new this from the start. DO NOT CONNECT.
Finally, an energy company I can trust!
Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much!
Not Worth The Accounting / Billing Headaches
It all sounds great - "green" energy. I guess they put all their money into something other than accounting software. I have been in business for 31 years and they take the prize as the most screwed up accounting ever encountered. No one is a close second. I cringe every time I see a Green Mountain bill - knowing it will require my time and patience to resolve something. Using online bill pay does not work with them - you have to use direct pay through their system to make sure your payment is posted on time. The topper - after thinking I had finally cleared up all my billing issues - I received a large credit but no one at GM can identify why. Just to add insult, there is a $ .66 "Past Due Penalty" on my credit. At this point I would rather swim in oil and roll in coal than recommend Green Mountain for anything other than a good example of how NOT to run a utility company. I am not a fan of TU Electric but I never had any issues with them. The time wasted on the phone kills any savings at the meter. I will say their customer service people are nice and very apologetic, but it rings hollow after a while.
Highest Bill Ever
Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER switching, our bills are about $200 a month in the summer and $95 in the winter. We are very conservative and keep our home at 78 and never keep lights on unless needed. If you feel like throwing money out your car window, then this is the company for you.
Wish I would have stayed away!
I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hardly home! No way I am using as much kWh as they are billing me for. I moved from a 1100 sq ft apartment in which my highest bill was $110 ! I hoped for a much lower electric bill once I down sized and unfortunately that has not been so. I miss my old electric provider (Coserv) wish they serviced my area. I have called GME to complain and explain that my kWh usage has never been as high as they bill me for, my routine hasn't changed, I am never home, everything stays unplugged, all lights off, I lower my thermostat, do as much as possible to save energy but I am getting bills for $200 ! For a 700 sq ft one bedroom apartment!! I unfortunately have 4 more months with them but will pay the fee to switch if I have to if these high bills continue. If you are in the market to switch, do your research and be cautious if your considering GME.
Best Ever
Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend.
Average billing
Do not recommend you get average billing with this company. They provide a random monthly amount when you sign up and at the end of year they send you whatever balance in the account. This place does not understand the meaning budget billing..... Call customer service and they told me that simply reviewing the email I get from them with the monthly balance is not enough. Why in hell will want to have an electronic bill or average billing.
8 YEARS!!!
We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call today to inform me we OWE $700 because over a YEAR we didnt pay total bill BUT I have copies of NEGATIVE balance bills because we OVER paid our average monthly amount! Instead of sending me a NEGATIVE balance how about you TELL ME we have a balance racking up!!! NOT EVER referring this company!
Bend over here it comes
Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!! Did the calculations against a friend of mines bill and figured out these assclowns have gotten me for thousands. Its my fault for not keeping up with the current rates and now the bills are so high they cant be ignored. If you pick this company after all these reviews you deserve what you get.
We're sorry to lose you as long-time customer and thank you for your 10-year commitment to cleaner energy. While we always aim to offer our customers competitive renewable rates, we aren't always the lowest priced retailer out there. Whereas our variable priced plans are subject to change, our contract plans allow customers to lock in rates that are guaranteed to stay the same for the entire contract term. Email us at Feedback@greenmountain.com if you'd like to give us another chance and we can discuss term plan options.
— Green Mountain Energy on February 20th, 2014
Gme sucks
Never have I ever spoken to such a disrespectful "mananger" my mother who is older was yelled at.. Interrupted and hung up on! GREEN MOUTAIN ENERGY sucks and I do not reccomend to anyone. My mother had a bill this month of 500!! That is absurd.. She's never had a bill that high and when she called to ask why they told her there is nothing they can do to help.
Hi Michelle. I'm so sorry to hear about your mother's recent experience. Can you email us at Feedback@greenmountain.com so we can talk about the situation? We really do want to make things right.
— Green Mountain Energy on February 20th, 2014
Prices floating up why?
Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????
Prior customer for 5 years
I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.
Hi Eli! We're glad to hear that you had such a great experience with Green Mountain Energy. Give us a call or go online when your current contract is up and we'll help you find a renewable plan that works best for you. We're looking forward to having you back in the Green Mountain community real soon!
— Green Mountain Energy on February 20th, 2014
Absolutely terrible. Do not do it.
We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december. And our bill is $206. Yes, $206. Will be switching companies and hope this one goes out of business.
Hi Courtney. Sorry to hear that you're unhappy with the amount of your recent electricity bill. Please email us at Feedback@greenmountain.com so we can get to the bottom of what's going on.
— Green Mountain Energy on February 20th, 2014
Customer Service
I am 62 years old and have never had to contact my electric company in all those years.Green Mountain sends me disconnection notices and never sends a "notification invoice" (as they say they do every month)I have called customer service 3 different times and they have hung up on me 3 different times.
Hi Mr. Lee. I'm sorry that you've had trouble getting through to us. Could you please email us at Feedback@greenmountain.com so we can figure out what's happening with your notifications?
— Green Mountain Energy on February 24th, 2014
So far so good
I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50.I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot. Service has been consistent without any issues and no issues with billing.There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers.I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend.
Thanks Mike! We're glad your experience with Green Mountain has been positive. If there's anything we can do to make it better, just email us at feedback@greenmountain.com. Welcome to the Green Mountain community!
— Green Mountain Energy on February 20th, 2014
THIS COMPANY IS BS!!!!
Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even write reviews but this company deserves to be eliminated. There is no way I would recommend it to anyone. There has been an issue on my bill for the last 3 months and they still can't help, the supervisors blame each other. F This I'm switching.
We never like to hear that our customers are unhappy with the service they receive. Please email us at Feedback@greenmountain.com and we'll look into the situation some more.
— Green Mountain Energy on February 20th, 2014
Terrible! Do not recommend
Cannot tell you all the bad you will experience if you sign up with this company.
Cant wait till end of Feb. NO MORE bull from these greedy, un polite, greedy ...oh did I say greedy.
AWFUL from customer service to corporate
I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a month to month plan (without being informed). I called in to customer service and had my power scheduled to be shut off on December 2, 2013. They told me I was scheduled and then the phone was disconnected. I tried to call back several times and was transferred AND hung up on every time. On December 30th I got a statement for the ENTIRE month of December. When I called to ask they stated that in their records its stated that yes I requested the disconnect but since the call was disconnected it wasn't processed. Seriously? I was moving, why would I keep paying for the lights in a place I wasn't living anymore? How did I know it was scheduled for that day if I wasn't told? Did I make that all up? Apparently so, because they sent my claim to the disputing department. They called me today and informed me that I was responsible for the 70 some odd dollars for the light bill. For the empty apartment I hadn't lived in for a month. All because they hung up on me? I don't think so Green Mountain Energy. This is a terrible company with crap for service. If you're into being lied to, called a liar, and being overcharged you're picking a winner with Green Mountain. I'll tell everyone I know to steer clear of this company. Dirty rotten thieves.
Too good to be true
Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to month being at 7.8 cents ok I ask how much it can change? And she told me that it hasn't go over 12.0 cents in the last two years and anyways I can change it if I don't like what im paying.ok doesn't sound bad so I signed up right now after 7 months every month it just goes up around 1.5 cents right now its at 15.7 cents and my bill its 240 dollars this month in a small apartment and after being on vacation for almost two weeks during the billing cycle and I wasn't at the appartment and everything was shut off. Why I hasn't changed yet? Because im too busy and waiting for the prize to go back to decent prize again but everything seems like isn't going to happen so im decided to change. Ive never make a late payments and I have never tried to contact the company and I doesn't need to I think I have a clear answer from them already. Thanks for ripped me off!!!!!!!
Will rip you off!!
Used from July to Dec 2013..DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my apartment complex. If that is the case...look for an apartment someplace else. Seriously...my first bill was low, then I started getting $300 dollar bills on a 800 square foot apartment! Then they wouldn't cut off my service, even after several emails! Use them at your peril!!
DO NOT RECOMMEND GREEN MOUNTAIN!!!
I been with the company for a lil over 2 years and have been always received monthly bills getting higher as the time goes by for some reason a guy had told me I was paying too much w/TXU and would start me at .9cents so now I receive a bill for $600 and something cents compared too last month of $198 this is a rip off....... I don't know what to do other than change company but who would afford that much in amonth not only that but 6 days a week no one is home till late at night and everything is off no central heat on no lights. So I pay .15 per KW SO DAM MUCH
Jacked up prices
This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak period and I was charged 16c / kwh. I'll leave a review on yelp. Everyone needs to know about them. The apt front office recommended them. Maybe they get some kickbacks.
Worst Most Awful Company in the World
They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible company. The custome service is atrocious and they will steal money from you at every turn. They charged me over six months of energy for an apartment that was not mine and refused to repay the money they stole from me. They launches an investigation but couldn't find the proof when I asked to see it. The same thing happened to other people in my paper meant complex as well. Don't trust these people or you will regret it!
Dr. J. Harris
This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service for $29.00!! It is guaranteed they will not be in business or bought out within 5years. QUOTE MY WORDS!!
Terrible Rates and Terrible Customer Service!
We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17 per kWh on our last bill was enough for us to consider other providers. Customer Service from Green Mountain was terrible. Completely unintelligible, and no interest in helping understand our bill. We tried to pay our bill via the phone and there was an error with processing. Instead of calling us back to let us know our service would be disconnected, they just disconnected our service with no warning. When we called back, we were told we had to pay a $20 late fee AND a $15 reconnect fee. Instead of reconnecting, we signed up with TXU and had electricity within minutes and a flat fixed rate that, in looking at our usage, saves us nearly $100 per month. We will never use Green Mountain Energy again and certainly wouldn't recommend anyone to do so. If you are into them for their use of green power, just note that the other providers offer those options as well.
Never do business with this company!!!!!!!!,
Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex that she owed over $500 in electric charges. Green Mountain had been billing her account for the wrong apartment. When they were contacted, the rude customer service agents, who really did not give a s____, told my daughter it was her fault and refused to refund the payments pulled from her account for the first 6 months. I contacted them personally and was told there is nothing we could do about it and that they would not refund a dime. In my neighborhood we call that grand theft.Do not do business with this company, they are frauds and will rip you off.
Green Mountain billing problems
After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was returned and late payment and returned check charges were applied. When I called, I was told that the bank had rejected the draft. It turned out that GM or their billing service had somehow changed one number on the account, so it was drafting a non-existent account. After this continued for three months, after many assurances from GM that it was fixed, I was told that the billing service provider has locked my account and will not allow a draft until I go to my bank and get a statement on bank letterhead that says my account is legitimate and provide the routing number and bank account number. I will instead just change to another company.
Horrible Company and terrible Service
This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was completely fine and for me to call back at the agreed date. No additional charges will be added, since an agreement was made. Once calling back to pay my bill, I was told they added a fee of $4.00 PLUS a $20.00 fee for mailing a letter out advising of my late payment. WTF? A $20.00 fee for a letter? This is ridiculous. I never noticed my monthly bills and never took the time to open any of my prior bills. I wonder how many other people are being charged this fee! Customer service and their supervisor were unwilling to refund any fees, because no messages were left on my account. So because THEIR employee's DID NOT type in NOTES correctly, no fee can be waived. Their response, "Unfortunately, these fees are accurate, and we cannot waive any fee since no messages were left on your account. I'm terribly sorry about this, but anything else we can help you with today?"I guess their employee's never make mistakes..Chose your electric provider wisely!
Horrible company!! Dont do it!!
My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Finally got a manager who was extremely unsympathetic.I wouldn't recommend this provider to my worst enemy. This company should be boycotted from the state of Texas.
I WANT TO FILE A LAWSUIT...GREEN MOUNTAIN IS THE WORST COMPANY I HAVE EVER DEALT WITH.
I'll keep this short and sweet. Here are the numbers from my last bill:17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I intentionally used less energy this month. In doing so, and because I didn't use 1000 kwh, they increased my rate 4 cents/kwh. Angry yet? Yeah I was too, but I'll continue cause it gets better.)$112.73 - Base charges and electricity used$20.00 - "Disconnect Notice Processing Fee"$25.00 - "Disconnect Order Processing Fee"$15.00 - "Reconnect Order Processing Fee"$10.82 - "Adjust - Late Payment Penalty"$20.00 - "Disconnect Notice Processing Fee"That's $90.82 (nearly as much as my entire bill) in "fees"...Now, if you call and ask about the fees, you'll get what everyone else here has already explained...shitty service, excuses, poor treatment, hang ups, and lots of anxiety. Do yourself a favor, stay as far away from Green Mountain as possible. They are as shady as they come.
Billing and customer service NIGHTMARE.
I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 months and spoke with them close to 20 times. As soon as I signed up for their services I also enrolled in automatic bill pay and even received a confirmation email. Three months later, my power gets shut off due to non-payment and I had an unpaid balance of almost $500. I live in a 658sqft apartment. That is unheard of. I had to get on a payment plan at that point to pay my balance off. I signed up AGAIN for automatic bill pay thinking maybe I set it up wrong the first time (even though EVERY bill of mine is set up as auto draft, and I have never had any problems). And AGAIN I get a notice saying that my services are going to be shut up due to non-payment. This happened 3-4 times. Each month my bill was averaging around $150-$200. FOR A 658SQFT APARTMENT. Every time I called to speak with customer service, they were rude, uneducated, and tacky. I called to get a late payment taken off my bill (because I had tried setting up the auto draft several times, and it was their system having the issues), and a SUPERVISOR told me "well you have already switched services, what do you expect me to do for you." I switched to Reliant last month and my bill was $75. It makes me sick that I stayed with them as long as I did. But once they got me locked into the payment plan for the $500 invoice, I had to stay. I tried switching as soon as that happened, and Reliant said Green Mountain had placed a hold on my account until the balance was paid off. STAY AWAY PEOPLE. Seriously. Biggest nightmare and so much wasted money.
Green Mountain Energy the WORST service provider ever!!
We've been faithful GME customers for quite a while. A few months ago our electric bill more than doubled. We couldn't figure out the problem, called several maintenance and repair companies out to check our AC and other appliances but they were all good. When we mentioned this to our neighbor they asked if we had GME for our electric co. We replied yes and they told us GME have moved them from a set rate to a month to month plan with no notice and the same thing happened to them. I immediately called them and after a representative took 30 minutes to figure out that they had moved us to month to month and our rate was 17+ cents per Kilo! No notice was ever sent to us and we keep meticulous records. I asked for a supervisor and after a 20 minute wait a supervisor identifying himself as Sergio took the call. I explained the situation he quickly told me the bills we were sent were correct, we needed to be more responsible in managing our bills as he was with his bills, and that there was nothing he could do for me. I asked for a manager and Sergio told me he couldn't give me a manager name nor get a manager on the line. I asked why I need to wait for a callback he said their managers were busy doing other things. Well, needless to say I've received no call from a manager.It's interesting to note all of the small reposes from the GME employees in these reviews. None of them say anything but call us so we can investigate! Hello, that's what I was trying to do. They do not care about the customer and they'd rather steal or price gauge you and have you leave than take care to keep good customers.
Claimed price was comparable...was NOT
I switched to Green Mountain due to a conversation I struck up w/ one of their reps at some festival this summer. I was month to month with another provider, and the rep assured me that prices were comparable. I was too trusting...After 1 month of a similar rate (~9 cents), it jumped to 12 cents, and I was just told that it will be 15 cents this month. A 60% increase - no thanks!If you want to pay 60% more and delude yourself that you are saving the planet...go for it. My large (both physically and no doubt carbon consuming) house, where I park my SUV, sucks down way too much energy to pay that kind of premium for imagined intergalactic benefits. As far the items I ranked high - the bill was nice to look at, and the people were very polite when I called and decided to cancel.
Worst ever company i have ever seen,very very poor customer service
I moved into Texas recently..and ordered for connection with this company.They were supposed to put connection at my home last week but they did not turned up..even no calls,no mails When i called they said there is some identity concerns and call equifax...i called equifax and they confirmed..there's no issues with my profile and never ever i had issues as per them..my account been never freezed..and provided me a number where green mountain can call and check the same.I passed on the number to these guys.....still they did not call and everytime they say me same answer...their IVR menu itself is worst and customer care is worst they never respond u on time..never return back call...unneccsarily torture you menatlly...i am exhauseted and finally cancelled my plan to go ahead with them.,I would recommend everyone avoid this company.....they do not know customer service....and never ever follow their committments,never return call even they say they will call. never ever gonna with this company in future.neither gonna recommend
Terrible service and no appreciation for loyal customers!!!!
I've been with Green Mountain for almost 8 years, never complained about higher rates because I felt the trade off was worth it. However, being overcharged for months and not even trying to reach us directly is in my opinion their way of stealing!!! This is the kind of treatment we get for being loyal, good paying customers. My bill more than doubled and they were going to continue to have us pay sky high rates while they sit quietly. If you claim to help the environment, how about helping the hard working families that support your efforts. Your Customer Service staff were rude and don't give a flip about customers including the supervisor I spoke with. I don't care if there are notifications sent on the bills, you still have a responsibility as a service provider to ensure your customers aren't overcharged. Pathetic!!!
Frustrating
I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges?Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better.
The worse utility company I have ever dealt with, NEVER AGAIN.
This is the worse experience I've ever had with any utility company in the 18 years that I have been with . I have only been with this company for 9 months and boy was it a beating dealing with all the departments of this company.On three different occasions I was told that I haven't paid my bill, one of those times my electric was shut off over night due to non payment. In actuallity I did in fact make my payment but somehow it was sent to another account, from what Green Mountain Energy told me. I went back and forth for bout 3 weeks with Green Mountain Energy and my Bank of America(tracking department) several hours on the phone and couple of faxes and emails until finally Green Mountain energy found the funds I had paid. ALL OF THIS WAS GREEN MOUNTAIN ENERGY MISTAKES. All the funds were taking from my Bank account from Green Mountain energy on all three ocassions. On the last occasion which just happened today, again they're saying i haven't sent my last payment to them. I haven't had them as my utility company for the past 2 months andagain the same thing is happening. I've spoke with 2 customer service reps, one which was very rude, and a supervisor, was told it would go to collections.if i didnt resolve this matter. I told them there's no matter to solve on my end, you need to solve the matter on your end.
Billing is horrible! explanations provided are ambiguous! 1 day's payment default attracts huge charges! quite inconsiderate for consistent customers.
Poor! i will not recommend this provider!
Company is a joke
I can not wait till my year contract is up with this energy company. I have never been ripped off as much as I have with them. I travel A LOT. So, I never have time to look at bills. I have never seen a company that charges $20 to send a reminder notice. I don't ask for reminder notice! Then they turn the power off on Fridays which leads you to request priority connection. Who wants to go the entire weekend with no power? No one! They have lots of hidden fees and I live in a 1 bedroom apartment and barely at home but my bill is always $150 and up. This month it is $198! Let this nightmare be over!
Don't fall for the trickery!
I should have stayed with TXU. I switched over to green mountain because some door to door guy convinced me that I could get a better rate, and I loved the fact that I'd be saving the environment. He asked to see my current bill and noticed that my rate was at 11 cents/kWh and he could get it down to 9 cents and that I could keep that rate. Over the next few months, I did not notice but my rate jumped all the way up to 16 cents/kWh! Please don't fall for the same thing they promised me!
Hi Kelly, we apologize for the issue you experienced. Here are some of our fixed rate products in case you want to avoid the fluctuations of a month-to-month rate: https://www.greenmountain.com/products-and-rates/electricity-products
— Green Mountain Energy on October 9th, 2013
Goodbye after 6 years, Shady Nonsense
It took 3 months for me to figure out something was up because my bills were listed online as half the actual total. Two identical charges were hitting my checking account two days in a row (example, $173 on 8/5, and $173 on 8/6, but they weren't duplicate charges. They added up to my actual total bill of $346)! So, I thought, wow, my rates are low. Turns out I was really getting charged $400/month for the last 3 months. That's shady business. And the service rep was like, "oh I don't see that." Even though it was clear on the billing history page. I said, shall I send you a screenshot of my bank charges? Ridiculous. And the billing error only occured over the summer, for the three most energy intense months in Texas, at a suddenly jacked up rate of 17.55 cents kw/hr before straightening out again. I like green energy, and made a point to use 100% wind b/c the hydro plans aren't always the best for wildlife. Really, you aren't actually getting renewable energy in your home. They are just buying renewable energy certificates on your behalf based on how much energy you use, and registering those certificates on a regional energy network plan, likely REGGIE. But after today, I'm done. Other companies now have competitive green energy options at much better, locked-in rates without cancellation fees. So after 6 years, I am going to give Bounce Energy a try. They are highly rated, and I just locked in a 9.4 cent rate for 12 months, wind energy based. I don't even have to cancel with Green Mountain. Bounce takes care of it for me.
Hi Erin, we're sorry to hear about your negative experience. We just launched a new product called SolarSPARC that offers 100% solar for TX residents. Perhaps this will appeal to you. Learn more at: http://greenmountain.com/solarsparc
— Green Mountain Energy on October 9th, 2013
I thought they were supposed to be less expensive and green
We joined Green Mountain close to two years ago. Our bill has jumped from the $150-180 area in the past two months to the $270 area on average. Funny, this happened while my wife and I were gone for 6 of the 8 weeks of July and August. I was also gone for another 10 days this month and the bill is tracking the same. This seems irregular to me as we turn off our air, unplug appliances etc and perhaps they are so GREEN they are charging us for other's usage - making sure everyone gets the same treatment even though we have used a fraction of the energy. Very sad and we are planning on getting rid of them as soon as we can.
Hi Kosta, we're sorry to hear about this issue. If you send us your account info at feedback@greenmountain.com we'll be sure to investigate and get back to you.
— Green Mountain Energy on October 9th, 2013
I would not recommend them to my worst enemy
I can admit that their customer service is great. I always get an answer when I call. I am very big on customer service. Their pricing is ridiculous!!!!! When I called to get answers, the ladies and gentlemen were really nice but were never on the same accord as to where and why I was getting the bill I was getting. Ive been sent a bill twice a month four times. I will be disconnecting with them and moving to a better company.
Hello we're sorry to hear about this negative experience. If you email us your account info at feedback@greenmountain.com we'll take a closer look at this billing-related issue and get back to you.
— Green Mountain Energy on October 9th, 2013
No No dont go for this
This is the worst company with poor customer service and billing is worst, I used green mountain for 6 months and had lots of billing issues so I changed to Reliant which so far I like it.
We're sorry to hear about the issues you had with us. We hope we have the chance to serve you again in the future and give you a better experience.
— Green Mountain Energy on October 9th, 2013
No notice and no help
They didn't give us notice that our contract was about to end. After 2 months of being switched to the month-to-month plan, we asked if they could switch us to a new plan and give us some sort of credit or retroactive rate. They said they could give us $35 but the rate would stay the same until the end of the billing cycle.....3 weeks away. They would make 10 times that on our rate over the next 3 weeks. No thanks
Hi John, we apologize for the issue you experienced. We do have a bunch of fixed rate options to choose from here in case you want to lock in a better rate: http://www.greenmountain.com/products-and-rates/electricity-products
— Green Mountain Energy on October 9th, 2013
IT"S NOT ABOUT PRICE!
I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.
Jamal, thanks for your post. We appreciate you joining us on our mission to change the way power is made.
— Green Mountain Energy on September 13th, 2013
Very poor service & billing
The accounting practices of this firm are awful. Customer service is bad. Someone else's account was combined with mine, the bill was enormous. I live in a tiny space & am gone a lot--there is no way my bill should be this high. But also their accounting is very strange in that I was also being billed twice a month instead of once a month. There is no notice as to whether you're on a contract or not. Customer service does not spread light on any issue--in fact, they darken it!
Were sorry to hear about this experience. Please e-mail us at feedback@greenmountain.com with your name and account information and well figure out what happened and try to fix it. Thank you for your patience.
— Green Mountain Energy on September 13th, 2013
Really TERRIBLE Accounting and Customer Service
I haven't been a customer for some time, now, but I wanted to leave my story.At first, everything was fine - then, they started "balance billing." I would get a bill for 500 or more dollars one month, pay it, and then have credits for nearly three months due to over payment. In addition, I once got a low bill (not all that unusual, considering their unstable billing history for me), so I payed what the invoice said was owed. Next month, I got another huge bill with late payment fees tacked on. When I studied the invoice, it turns out THEY had double-posted my last payment. With that extra posting, I had not been billed enough in the previous month (when they corrected their accounts) and despite paying what they billed me, they put into their system that I didn't pay the full amount! When I called to have this corrected, I was told that they could take off the fee as a "one-time customer service." I was so mad at this point I was shaking - and I informed the CSR that no, it was not a "customer service" - this was THEIR FAULT. After months and months of billing inconsistencies this was the last straw. I will never use Green Mountain again - there are so many other companies out there who offer green energy - Green Mountain is not worth the hassle.
Amanda, were sorry to hear about your inconvenience. If you have any lingering billing issues with us, please e-mail us at feedback@greenmountain.com.
— Green Mountain Energy on September 12th, 2013
Never AGAIN
When I first signed up for this service at a HEB store I signed for a rate I NEVER saw. It was the beginning of summer when I got my first bill. The rate was 3 cents more per kWh. I was told bu customer service that since it was summer my rate would be higher (the sales person never told me this) . Well, winter came and it never went down to the rate I signed up for.. I was then told to enter in a contract which I did. Now a new problem. Twice I was a day or two late and I was automatically charged a disconnect fee of $20.00 plus a late charge fee. I did not know I was late until I got the disconnect notice and my bill on the same day.. I called to inform them that I never knew I was late, why did I have to pay for a disconnect notice. I was told that it is automatically generated if you a late one day!!!!!I
Dee, were really sorry about your unpleasant experience. A great way to take control of your bill is to sign up for e-billing at http://MyAccount.GreenMountain.com. If you need help signing up, call us at 866-785-4668 and one of our customer service reps can walk you through this.
— Green Mountain Energy on September 12th, 2013
They're alright
Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.
Hi Lori, we would certainly regret losing you as a customer. Please call us at 866-785-4668 to learn about our alternative rate plan options.
— Green Mountain Energy on September 12th, 2013
Poor customer service and deceivers
After on hold with customer service I opted for a call back. When they called back I was on the phone and asked her to wait. She said she would not even after I explained I had already held for 20 minutes. She hung up. Once I switched because they would not lower my rate, I called to make payment arrangements. After making the arrangement and making the payment as agreed they sent my account to a collection agency.
Kathryn, were sorry about the confusion. If you have any suggestions on how we could better manage these types of matters, please send us your comments at feedback@greenmountain.com. Thank you.
— Green Mountain Energy on September 12th, 2013
Price Gouging in the Summer
Recently my wife and I noticed that our bills have gone from $60 a month to $150 a month for no reason. All we can guess is that because it's a Texas summer they raise their rates because they know people are forced to use more A/C. We live in a small apartment and aren't using any more energy than we did during the winter, yet we're paying double. This company is a ripoff to the highest degree and they're never clear about what they're charging or what you'll be expected to pay. This is horrible customer service and sticking it to people who are struggling enough to get by. Very disappointing and dishonest.
Austin, please call us at 866-785-4668 and we can take a look at your account to determine what is causing the spike. Also, you can log on to http://MyAccount.GreenMountain.com to view your usage online and see your estimated monthly bill, etc.
— Green Mountain Energy on September 13th, 2013
No No No
I signed up with GME because of the low prices and green energy. I paid my first bill and it was a great amount and no hassles. For my second bill, I got laid off and had trouble paying it. Just for them to send you a letter to tell you they will disconnect in a couple of weeks is a "Processing Fee Notice" of $20 plus additional late fees added. I was able to find another job and pay my past due balance but because I paid it close to the "disconnect" date they charged me a "Disconnect Order" fee $25.00 and a "Reconnect Order" fee $15.00. (my service was never shut off).This company may offer great rates but they make up for it in Fees. I paid my bill in good faith but could not keep up with their fees. $20 just to send you a late notice? God forbid you ever get behind with this company, they have no compassion and will not work with you. Make sure to get rep ID #'s. They also conveniently forget to input conversations and agreements in the system. I am making it my mission to inform people of how horrible this company is and I will not stop until I have told as many people as possible. Thank you.
Hi Marie, were sorry to hear about your difficult experience. A great way to stay on top of billing is to sign up for e-billing on http://MyAccount.GreenMountain.com
— Green Mountain Energy on September 12th, 2013
What a rip-off
Green Mountain Energy offered a reduced rate for our community. Little did I know that I would receive a near $1,000 dollar invoice for one month's service. No explanation, no notification, no nothing from this "green" company. Had I known something was out of the ordinary, I would have moved to correct the problem. But, no, Green Mountain Energy just sends you invoices after the fact and expects payment immediately. I suspect they are under funded and are flying by the seat of their pants.
We do have a weekly usage e-mail called the Green Mountain View that provides your weekly usage information and projected bill to help avoid situations like these. To sign up, visit http://MyAccount.GreenMountain.com. Thank you.
— Green Mountain Energy on September 12th, 2013
Liar Liar
The $100 Visa Gift card was a scam. I just made the 3 month mark and sent in my bills to get my gift card only to be sent an email with a $200 on line store perk from green mountain. Im very dissatisfied as a customer and will be switching providors. I make sure my bills are paid 4-5 days before there due. Green Mountain Energy should be ashamed of how they lie to folks....Shame on you!!!!
We apologize any miscommunication about the gift card. We try to be clear with our promotions, but sometimes misunderstandings occur.
— Green Mountain Energy on September 12th, 2013
They will scam and gotcha you.
I had a company with no problems. GME said they could do same low rate, and help the environment.LIes, lies, had $479.00 electricity bill with 13.5 rate, and I called them and said that was not the agreement and I would like copy of contract I originally signed. They of course could not furnish this, stated I could go on their website and try to get (yea right). This company is scamming us. I am reporting Rip Off, BBB, and anyplace I can to keep others for double electricity blls.
We apologize for any miscommunication about your rate plan. We do have several fixed-rate options that may better meet your needs. If youd like hear about your options, just give us a call at 866-785-4668.
— Green Mountain Energy on September 12th, 2013
You will never get the $100 gift card incentive
Liar liar... they promise a $100 gift Card to sign up with Green Mountain, its been 6 months so far fighting with them to get it and they still playing with me. liars...
We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, well be sure to look into the issue for you.
— Green Mountain Energy on September 12th, 2013
You will never get the "sign in" $100 gift card
The product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u...
We apologize for your experience regarding the gift card. We try to be clear with the gift card promotion instructions, but sometimes misunderstandings occur. If you could e-mail your account number to feedback@greenmountain.com, well be sure to look into the issue for you.
— Green Mountain Energy on September 12th, 2013
Very Poor, Disorganized Customer Service
I called to have my power disconnected because I was moving. They confirmed the cancellation date. I continued to be billed past the cancellation date. I called customer service, spoke with three different agents, and then finally a supervisor. (2 different phone calls, total wait time and call time over 30 minutes) The supervisor then went and pulled the phone call from when I initially called to cancel service (HA! Unbelievable). She came back on the phone and confirmed that I actually did call to cancel service. She then put me on a 10+ minute hold to "recalculate" my prorated bill. When she came back, she apologized, and then asked me to hold again so they could calculate the appropriate taxes. After being on hold for long periods, and calling multiple times, they reduced my bill to the correct amount (something that any reputable company would have done in 5 minutes the first time I called with the first agent!). I don't write reviews. The only reason I decided to do this is because of the condescending attitude of the agents I spoke with. They repeated themselves over and over stating "again sir, you should have called back to confirm your cancellation." What? After they confirmed the initial cancellation, why would I call back to ask for confirmation again? And they repeated "Again, sir... you should have called back to confirm everything." Wow. I couldn't believe what I was hearing so asked to speak to a supervisor multiple time. After almost an hour and 2 phone calls over a two day period, my bill was reduced by $30... probably not even worth it. Unfortunately for Green Mountain, I will not be using their service again...
We truly apologize for your experience, and its not the level of service we strive to achieve. If you still require assistance, please e-mail feedback@greenmountain.com so we can make things right.
— Green Mountain Energy on September 12th, 2013
Unclear about plan
I always go to the grocery store and green mountain people are saying how they can save me so much more on my bill then other companies I had entrust energy and not a bad plan didn't like the tdu pass through charge who I switch to green mountain first bill great second bill not so great the seller tell me that variable plan best wall to go he explain and it sounded good so I take the variable plan my second bill said I was charged 12.31 pkwhr I'm really um happy I call they say sir 9.6 only for first month I understand variable plan I know go up and down guy tell me when sign up plan go from 8.8lowest to 9.9 highest and when I call again they say I'd I want to move to fixed plan I can get 11.9 pkwhr argh idk
Heath, we apologize for any miscommunication about your rate plan. We do have several fixed-rate options that may better meet your needs. If youd like hear about your options, just give us a call at 866-785-4668.
— Green Mountain Energy on September 12th, 2013
Customer service? More like customer avoidance
These people seem to think that we owe them something. I ordered my free nest and was told I'd have it within 7 to 10 business days. 7 to 10 business days later, I get a notice stating that it would take 45 days. I call and they tell me 30 to 60 days. I tried calling the number listed on the website as this is the number allegedly for corporate offices. To my surprise and dismay, the number is bogus. In the meantime they increased my rates before I even get my free nest. They email me back telling me to call Nest, I did and Nest tells me that I need shipping or order info. I call Green Mountain and they tell me that they won't give me the info until my contract takes effect. Hello? My contract took effect the second they increased my rates. This constitutes fraud. I'm calling my attorney to file a suit against them. I'm also going to file a formal complaint with the Public Utilities Commission of Texas. They chose the wrong guy to pick a fight with. Their customer service is a joke. Their customer avoidance department is spot on flawless.
Love having the choice to go pollution free
I've had Green Mountain for three years now and it's been great. Can't complain. They're the only company I can find that only does renewable energy and also offsets all of their carbon emission from their operations. Haven't had any issues with billing. It's been about the same price.
Horrible
If i could give a 0 out of 10 i would... every time i go to my local grocery store i have to run to get away from them trying to sell me service at the entrance. my kids are both in the basket screaming one day and this lady will not leave me alone. my service with txu is about to run out so i figured id go check it out. i asked for a pamplet to look them up online as i didnt have time to fill out the form she showed me because my kids were having a fit but she refused to give me the pamplet. she then asked my name and started filling out the form with my name even though i told her i didnt want to. so she gets to the part where they ask for your social and i refused. she got pretty aggravated with me when i kept refusing because i knew that she was filling out an application or else she wouldnt need my social. i kept refusing and she was getting more mad. finally she left me alone and gave me a slip showing what i filled out and i left... a few weeks later i get a denial letter in the mail stating that they needed more info from me to complete my application -_- ... not to mention i have been with txu for a year paying .8 per kw and green mountain was .10 per kw and the price wasnt locked in for any amount of time. she had even set up a switch date to switch over my service without my permission. they are a scam and next time i go by the table and she tries to flag me down im going to be rude and keep walking.
Great plan, Poor service
My first bill was not sent to the address I provided as my billing/mailing address, hence much communication and complication to get them to remove the late fees and finally to get things sent to the correct address. At signup GME made a great offer of a Gift Card. BUT instead of them giving it to me after I met the qualifications, it took months of applications, phone calls and emails to finally get the gift card. Maybe they hassle enough so many people give up and GME doesn't have to ever release it. Last straw - my next door neighbor has just spent 6 days with no power because GME did not inform them there was another step to the payment they thought they had made, even though GME could see the payment on their system. I am switching in a couple weeks when my contract is up. Disappointing, but I can go Green with someone who will also provide better customer service.
My power turned off too!
UPDATE: Well, today was the day my switch from Green Mountain to Source Power & Gas was to happen. At 8:00 am the power suddenly went off. After talking first to TNMP, then Source, and finally Green Mountain, I was told by Green Mountain that I had called and requested service be disconnected due to moving out! I quickly correctly the rep and informed her that as a courtesy I had called a day or two after switching to let Green Mountain know that I was switching and that I would not be renewing with them. Either due to poor communication skills or out of spite, my power was cut off and it took over three hours to get it back on. I had been informed by Source that TNMP would charge $79 for a "priority" service call to get power back on within 30 minutes to 2 hours. I let both Source and Green Mountain know that if the power was cut off due to Green Mountain's mistake, Green Mountain would be responsible for that fee. While explaining/complaining to Green Mountain, rep put me on hold and a few minutes later came back to tell that a priority service request would be sent to TNMP at no cost to me. I later found out from TNMP rep that Green Mountain did submit a request, but because they were no longer the ESP of record, the request had been cancelled. More delay, while waiting for Source's request to work it way thru channels. After power was back on, I was able to check my email and had a "Welcome to Green Mountain Energy". I couldn't type fast enough to reply and straighten them out. 4 hours later and still no response from Green Mountain Customer Service. Updates to follow as deemed necessary.
After 7 years, time for a change
Been using since 2006. Introductory rate brought my bill down considerably, but after about three years I noticed on average my rate had crept up to about $0.18 / kWH. When I called at renewal time, I was able to request and receive a much lower rate that is typically offered to new customers only, so I have stayed with them for another 3 years, going thru the same "call and request procedure" every 6 months. Now it's renewal time again and I was told that I could no longer receive the lower rate, so I am planning on switching. For a company with a simple philosophy and only 100% renewable plans, I wish they could keep things even simpler by offering their lowest possible rate to returning customers.
POOR SERVICE!! Disconnected my lights after wanting to switch back to pervious company!
I was initiall impressed with their pricing but I guess that's suppose to make up for their incompetent staff. I switched from Dynawatt and upon dealing with Green Mountain Energy I decided to switch back I was still within my grace period. After telling them I wanted to switch back, Green Mountain Energy put in move out request and had my electricity disconnected!! And They claim to have no idea how this happened!! Couldn't turn electric same day, over $250 food ruined not including medications. And all due to their error, I was told by many supervisors a rush priority order had been sent but when I called Oncor I was told nothing was submitted. This company seems fishy... I am so glad I switched back, hate I had to experience there poor service. I would rate them 0 if I could
Happy customer, turned VERY unhappy!
We set up our bill through online bill pay, my husband accidentally sent the payment amount for his truck to green mountain. I immediately called green mountain to have them send us our $429 OVERPAYMENT back and I was told at first that wasn't possible because that was handled by corporate. I asked to speak with someone in their corporate office, she said "they don't talk to customers, they don't even talk to us" I then asked to speak with a supervisor. The supervisor told me she would submit a request to have my refund sent back to me, however, if a bill was generated during that time, I would have to call back and RESUBMIT for a different amount. This sounds absurd to me especially since the supervisor said it takes 20 days to process and in that time another bill would be generated. Then why even have the process of submitting it if you're never going to receive the refund?
Very Upset with Green Mountain Energy!!!
I checked my TXU account online today, to see what my bill for next month to be and I noticed on the upper right hand corner it said "Final Bill" and I also noticed that it was about $150 higher than any other month. So of course I called TXU customer service and they informed me that someone in my household switched electric companies! It wasn't me, so I thought back and remembered that about a week ago I was at HEB with my husband and he stayed behind to talk to a Green Mountain Energy representative. So I called my husband and he let me know that he provided his phone number and address just so they can call him back with information. Well, they never called and the representative enrolled him in Green Mountain Energy. That's why I always blow off every representative that tries to talk to me. But him being the nice person he is, always talks to them. Well, this is the last time that's gonna happen. I called Green Mountain and told them that I didn't authorize that and I don't even know how they were able to do that switch if my husband is not even on my TXU contract!!! I am very upset because it will take up to a month for the switch to go through. I am not staying with Green Mountain Energy and there's no way I'm paying the bill they're going to send me. That's very upsetting, that guy probably just wanted his commission for signing someone up. Next time I see him at HEB, he's getting an earful!!!!!!!
Billing problems and poor customer service
1. some months, no bill would arrive. I have never had issues with any other of my monthly bills, so not a postmaster issue. Customer service was horrible as they would tell me each time I called to complain that they would "fix the problem" - then I would not get a bill and then a cancellation notice. After three times battling them over this, I switched companies. I strongly urge folks to avoid this company until they get their act together on billing and customer service. There are MANY CHOICES OUT THERE!!
Cost
I live in a one bedroom townhome, work full time and my monthly bills average between 120.00 - 180.00. Ridiculous. Shopping time!
Switch to Green Mountain Energy without Authorizing
I received a notification in the mail today from my current provider TXU that my service has been cancelled. I was advised to contact Oncor to find out "why". After speaking to Oncor, I was told my service provider had been switched. I didn't authorize a change and I don't want Green Mountain Energy has my provider. My husband remembers speaking to a representative at Walgreens and providing name and address. However, he told the gentleman that he was not interested in switching providers. In addition, he didn't sign in any paperwork or provide any person information to set-up an acct. I view this as "fraud" and forcing a person to use your service. This is a poor way to conduct business. I have contacted TXU to start an investigation but it may take 21 days...because a company switch our electronic without approval. I guess the next step is to log a compliant with the Better Business Bureau and Texas Electronic Commission.
We very much apologize if there was any miscommunication regarding your enrollment. Typically, customers enroll with our representatives by filling out the enrollment form, which includes name, address, rate plan selection, and signature. We take allegations of sales agent misrepresentation very seriously, and we'd be happy to investigate the matter further if you would like to e-mail your contact information to feedback@greenmountain.com.
— Green Mountain Energy on March 20th, 2013
Seem dishonest
When I signed up I was promised a $150 gift card that did not materialize until I called about it long after it was due. The service rep. apologized and said they were "having problems with the gift card company".
Now, after two years of ever increasing rates but always-on-time payments, they are hitting me with a disconnect notice charge. I did not receive last month's bill in the mail and didn't think about it. This month I get the bill for both months plus a disconnect notice. No phone call, no e-mail reminder (though they send me e-mails about my usage), no grace period, just a disconnect notice, which apparently will cost me $20 even if I pay the full amount immediately. Makes AT&T look good.
I would be happy to look into your account to make sure your mailing address is correct. Please feel free to e-mail me at amanda.gutman@greenmountain.com with your full name and account number. I would also be happy to review our available fixed rates if you are currently on a variable rate plan. We also recommend signing up for paperless billing so that you may monitor your monthly bills online at http://myaccount.greenmountain.com, allowing you to stay on top of your payments online and save trees!
— Green Mountain Energy on March 1st, 2013
Crappy service, extra fees, never know what ur accually paying
I first heard about this company b/c of a rep coming to my door, was told how great the company was about how there is no fees associated with changing companies if i was for me to call him personally. my first bill came and i was immediately surprised when i opened my bill to find out that i had been charged a fee to change providers. I tried to call the guy surprise, surprise no answer. So i decided to call the company and there i talked to a lady and was told that he was miss informed and that i would have to pay i am a really mellow person , so reluctantly i paid the company . I was told that i would be paying $75 with no fee for payment. I continued for a few months paying my bills on time , but his past month could not pay on time so i asked for an extension they gave me one but i go to check my bill online and to my surprise not only was my last payment not posted but the initial payment i sent for the $75 was not showing up as $75 but as $69. i called the company and demanded to know why i was not credited the full amount and why my previous payment was not shown. The person i talked to said that the difference in the charges was a fee, and that it will be showing the payment today , and on top of that they were putting a lock on our meter so we cannot change company till we pay them everything it says we owe them witch is almost 200 over what my bills actually says, till it shows all my payments. i rechecked the online site after i talked to the lady and miraculously the payment appeared it really made me wonder if i had not called would it have showed on my online statement or not. DO NOT TRUST THIS COMPANY !!!!!!!!!!!!
We would be happy to investigate the payment issue for you. We have not experienced any similar payment processing issues, so this may be a matter of miscommunication. If you would like to e-mail me directly at amanda.gutman@greenmountain.com with your full name and account number, I would be happy to review your account and payment information.
— Green Mountain Energy on March 1st, 2013
My electricity has been disconnected 2x without notice!!
Horrible company! Bills are rarely sent, however disconnection notices arrive ahead of the bill. Just today they disconnected without warning and when I called to demand an explination im told me they have not received payment, long story short they take up to 15 days to process a payment thru bill pay. I ended up paying the same bill two times. They refused to refund. . Customer service was extremely rude and treted me like a criminal. im sorry but its not my fault your system takes 15 days to process my payment. I DO NOT recpmend this company. I will be switching asap :)
Good Company & beneficial for the enviroment
I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher.I would recommend this company!
Horrible Customer Service
Let me first say, I've always been a fan of Green Mountain. I think that keeping the world green - especially through energy is a great agenda! Customer Service is number 1 in my book regardless of price. I hadn't received a bill in over two months, spoke to and emailed several customer support agents to ask where the bill was. I checked my online account continually but still have a $0 balance for over 50 days. When I finally got the invoice there were two bills combined into one due in the same amount of time as if the bills were on time. This was over the months of November and December so you can only imagine the price of winter heat for 2 months. After an hour long conversation with customer service they told me it was MY fault for not just paying to my account without a bill, which would create a "credit". And would not change the due date of either bill without setting up a payment plan that would require me paying every 5 days. There was no responsibility of wrong doing on the part of Customer Service for not sending me a bill - the blame was placed solely on me.Customer service was very friendly, but completely unhelpful. No special offers, no loyalty even though I have paid my bill on time for 2 years at separate residences. Needless to say I will not be staying with Green Mountain and will be very very hesitant to return or recommend to people living in Texas
Drama!
I was checking rates since my contract would be up at the end of next month. I did an online inquiry for rates and an order was placed. Nowhere did it ask when I wanted this to happen or even what my rate would be. I called and they told me it wasn't approved or denied yet so they couldn't cancel. Call back in a couple of hours. I did that and find that service order was already sent to AEP to transfer service today! Can't cancel it until they process and change service. Then they can switch me back to my old provider. Lady told me that happens often. So I called my current provider and they said that it happens frequently with this company. So now I get to endure drama because I was checking rates! Never again! Beware of this company. Way shady if you ask me.
Horrible Company
The time I actually wanted service, they never told me about a deposit, so my old service turned off and I has no power for days until I signed up with a different company. Then a few years later I called to see how much a deposit would be for new service, was told an obscene amount, so I told them no. They decided to connect service anyway, and now expect me to pay them on top of paying my current service. Screw this company!!!
Balloon charges
This company is not truthful. I was hit with a huge balloon payment after signing up for the levelized billing. BEWARE!
Caution!!
Switched without my consent. The sales person at the grocery store assured me that they would call me with more info. Instead I was told by my old provider when I called in that my service had switched. Luckily I was no longer under contract or I would have gotten an early disconnect fee. Spent close to 10 hours on the phone trying to figure out what happened and trying to have the switch undone with no luck. Just read the reviews. Horrible HORRIBLE company. Buyer beware!!
Disapointed!
I am a big supporter of a clean environment, which is why I chose Green Mountain for my business. Things went great until it was time to disconnect. I called them on the last day I was leasing the building and told them I wanted to shut my service down. They said they would do it. A few weeks later, I received a bill for several days after that. When I talked to them on the phone, they claimed that I never called them in the first place. I tried to talk to supervisors and everything else, but nothing would fix the problem. I asked "what if I just refuse to pay it out of a sense of justice." The responded that they would mess up my credit. Well, now here I am about to hand over money to them that they don't deserve. I feel like I am being robbed.
4 year customer now regrets hearing the name
Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone.My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account.I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed.
Disconnection Notice Immediate
I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this.
Stuggling to Pay your Bill's, Don't Sign Up with green mountain energy
If you are struggling to pay your bills each month, green mountain energy is not for you. If you need to change your due date, they cannot do it. They will advise you to call the service provider in your area and ask if they can come out and read your meter around the time you'd like to receive your bill each month. Good luck with that......Also, If you are unable to pay your balance in full, they will set you up on a defferred payment plan. But, You must make a 25% down-payment from your current bill in order to be placed on the deferred payment plan. And, if for any reason, death, flood, etc......, a few months later, you need to redo your payment arrangement, YOU ARE NOT ALLOWED! They will only accept a new payment plan 60 days after you have defaulted on your current payment plan. Which means, you will be required to PAY YOUR BALANCE IN FULL or you will be DISCONNECTED!Get the facts, research it, confirm it, and Good Luck.........
Unjustified extra charges on the bill
Green Mountain Energy is a scammer and a terrible provider. Their rates are a scam.I pay my bills every month, but if I'm late 1 day Green Mountain Energy charges $20. The rates they advertise are low because they depend on charging customers extra fees for no reason. They allow very little time between sending the bill and the due date for payment. By the time I get the bill, I have only few days to make the payment. Their rates end up being 25% higher due to late billing, early due dates and consequently extra charges.Green Mountain Energy is a terrible provider. I am switching after only 6 months. I can't wait to get rid of Green Mountain Energy.
Rude, never recommend this place, unneccessary charges!
I made a payment on the internet a day before my due date. It immediately posted on my back account, which I took a picture of, because I have always had problems with them. I also received an instant email from them stating the payment was received. 2 weeks later, my power at the shop shuts off. I called and they had stated the payment I made 2 weeks prior was denied because the billing address I input was wrong. I pulled up my bank account and saw the charge still there. I stated to them I can send in my bank statement showing the amount was paid a day before the due date. They told me that even though I paid, the bank sometimes may take weeks to issue the money back even though on Green Mountain's end, if was denied immediately. I told them I always paid my bills on time, and if they knew this payment was going to be denied due to the wrong billing address, why was I not notified? I offered to just pay over the phone so I can get the lights back on, even though my initial payment has not been given back to my account. The lady wanted to charge me a fee to pay over the phone, and then tack on a late, and reactivation fee. I asked the lady, if I paid it initally on time, and you held the money for a week, then issued it back to the bank, why do I have to pay all those fees if I was not notified? Technically, I paid on time, and the money was held for a week! She was rude, short, and talked to me like a "smart ass," telling me it doesn't matter what I paid before and if it was on time, that I am paying now, so it's late. I would talk, and she would tell me to stop talking and let her finish talking, and I think to myself, " This is probably why they don't have you do new or potential customer phone calls." I can not explain my dissatisfaction with them. You hold my money for a week, then send it back to my bank, and my bank has not issued it back to my account, and somehow I was suppose to know to pay the amount again? I have had other companies who were great, with great customer service. Unfortunately, we are stuck with Green Mountain, because we trusted our broker in picking our energy company. You think with us using 4 of our business locations with them, Green Mountain would be a little more understanding.
Tired Everything....
My grandmother is with Green Mountain... 73yr old lady with a heart disease in and hospital... so I happen to check her mail to help with bills and I came across a $1300 disconnection light bill... so I contacted them ASAP to see if there was anything to stop the disconnection. Talked to an agent she said no...no payment plan...but I could get a 7 day extension to come up with$1300... they gave me a million churches that will help pay bills which none aid thy did... I called about 10 times begging for a deferred payment plan...they said NO EACH AND EVERY REP I TALKED TOO.. so I tired to get a new company at the last minute and I was told there tch hold on the account.... read about switch holds it stated you must be offered a payment plan Green Mountain denied us from a payment plan... What is left to do?
Most unethical company EVER!!!
I was at a local event when I was flagged down by a salesman by the name of Tony Bartok, who wanted to talk to me about the green positives of Green Mountain Energy. He asked me to fill out a form so they could send me more information, as I stated I would not leave my current energy company, but would like more information for when my contract is up. I went home, then 1 week later received a phone call from my current energy company asking why I cancelled my service???? Lets get one thing straight, I did not cancel my service, Green Mountain Energy did and they did it without my consent or knowledge to do so. They also had the audacity to bill me for the few days I was unknowingly with their company plus a cancellation fee that was almost $200!!!! I insisted on speaking to a manager and she said there was nothing she could do, if I did not pay the amount in full I would be sent to collections! Are you kidding me??? This is the most unethical company I have ever had the displeasure of dealing with and after reading other reviews, the majority of their customers/victims have had similar encounters. This solidifies my decision to NEVER use Green Mountain Energy, which is a shame... renewable energy is such an amazing concept, however the way this unethical company goes about "customer service" makes my choice easy. I WILL NEVER BE A CUSTOMER OF GREEN MOUNTAIN ENERGY!
Cheap...NEVER A Bill Over $100!!Great Customer Service
I was reading some of the reviews and wondering, are we talking about the same company?Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy
N/a
Prices per / KWH are higher than all others after the initial rate cute to get you to sign up.. If this is really a Green Energy company and they are getting all kinds of Fed. and State Green Energy Tax Break and grants then why are their prices so high????? Only one answer and it's not a Green energy answer - GREEDY ENERGY COMPANY.
Wort customer service EVER
This has been my most frustrating experience with an electric company. Having moved various times and being pleasantly pleased with my previous company, my new apartment complex had a contact with Green Mountain and so I was forced to have them. Customer service was always terrible, my billing statements were always incorrect and never properly updated after having been "corrected".
Scamming scum
I had green mountain for a few months, since that is who my complex recommended. Moved out almost 4 months ago. Called muliple times to cancel, yet they keep saying they don't have.it in the system that I called in. Last months bill was $170, but after calling the complex found out no one has moved in yet. How is it possible for an empty apartment to rack up $170 in energy in one month. I keep calling corporate to talk to someone and as soon as they say they are transfering ne to a manager they hang up on me. Taking.my case to military lawyers. I hope you burn in hell green mountain Energy
$20.00 every time they MAIL out a disconnect notice!!!
I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company.
Doesn't make sense... Shittiest company ever
My roommate and I used to both have Green Mountain for our old apartments. Two story lofts, never under $100. The best part of this, is no ones electricity was ever shut off. We moved out 2 months ago and switched companies. She is now getting sent to collections for a bill of $127 from NOVEMBER 2011. Hmmm, if she didn't pay it... wouldn't her electricity have been shut off? Ever? Ridiculous. Customer service is terrible, "upper management" couldn't (or wouldn't) do anything. They stated they put a note under her account that says it is "locked" and they couldn't even print off a history of her bills and payments. Out of our old apartment complex, three of our neighbors used them and were completely dissatisfied with them. She received "2" disconnect fees with out even disconnecting her service. Our conclusion, their billing program/service/department sucks and needs some major improvements. Their customer service sucks. And, they should have contacted her prior to sending her to collections.After reading some of the reviews, I would take this next suggestion for what it is worth, "RUN for your life"Very dissapointed X-customers who are never going back.
FALSE GIFT CARD PROMISES
This company gives you a false belief that you will receive a 100 dollar visa gift card but they fail to explain all the red tape and numerous ways to avoid giving you that gift card. Best to get out before your promotion ends because your price will almost double.
Green mountain blows.
Awful,they treat you like a child on the phone when inquiring about how high the bill is. I live in a 500 sq ft apt in Texas, and my bill has NEVER EVER been below $120.00. Which is absurd, considering I'm a college student and NEVER at home except to sleep. The company makes me sick. Each month expect to see more and more add up, because it won't stop. It's burning up in my apartment since its usually 97 degrees plus in Texas at almost any given time. I really sincerely hate this company, and I am switching as fast as possible.
HIgh prices & HIGH added FEES
I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well.
Horrible customer service
The level of customer service provided by Green Mountain Energy makes we want to burn down an acre of virgin rain forest just to spite them. If there were negative light bulb ratings, I would use them.
Billing Nightmares
Green Mountain was easy to set up, customer service was nice, electricity bills were decent, and I had no problems until Spring of 2011 when the billing nightmare began. My bills during the winter had been extremely low - which I associated with being out of town and never turning on the heat. In March of 2011 I received a bill for $600. Outrageous. I lived in a 1 bedroom loft that was about 500 sq ft. After calling and being put on hold about 6 times someone came back and said "We've been estimating your monthly bills since you began service in June of 2010. This $600 charge is for all the past due amounts that you never paid." If that's even true, shouldn't I have been billed the following month for overages the month before? After spending 3.5 hours on the phone and getting very frustrated because no one understood simple accounting, they decided it was a "computer glitch in the system" and the computer was showing that I had never made any payments at all and the $600 bill was 9 months of bills rolled into one. So the bill was righted and I only had to pay for February usage... Until April's bill came saying not only did I still owe $600, but they were charging late penalties (for bills that I had already paid) and adding on my March bill to my new total - a whopping $800+. All in all, GM has more "computer glitches" and misunderstandings than any other service I utilize. I would not recommend using them unless you don't care how much you are paying for their service.... which is incidentally not truly "Green." All electricity comes from the same grid - they just pay to own a few wind mills and call it green. Basically, they support renewable and Green energy and you pay a premium.
Good Electricity Provider
I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy.
Old Customer
I have had Green Mountain Energy for about 6 years I am going to switch companys because of their high rates. I dont understand if you are a loyal customer why do your rates increase each time you renew.
VERY DISAPPOINTED CUSTOMER OF GREEN MOUNTAIN
I SIGNED UP WITH GREEN MOUNTAIN AFTER BEING WITH RELIANT FOR MORE THAN 4 YEARS. WHAT A DISAPPOINTMENT GREEN MOUNTAIN HAS BEEN. I SIGNED UP WITH THE AGREEMENT THAT I WOULD GET A $100 GIFT CARD. IN ORDER TO RECEIVE THAT AMOUNT YOU HAVE TO HAVE PAID 3 MONTHS WITHOUT BEING LATE. MY BILL IS DUE THE 6TH EACH MONTH. WHICH IS WHY I KNOW THAT GREEN MOUNTAIN IS LYING -- I MAIL ALL MY PAYMENTS TOGETHER THAT ARE DUE DURING THE FIRST OF THE MONTH LIKE MY SEARS CARD WHICH IS DUE THE 4TH. LONG STORY SHORT I MAILED IN ALL MY PAYMENTS AND THE ONE FOR GREEN MOUNTAIN DOESN'T CLEAR MY ACCOUNT FOR TILL 4 DAYS LATER THAN ALL THE REST. MY BELIEF IS THAT GREEN MOUNTAIN HOLDS CHECKS TO MAKE CUSTOMERS LATE. I REVIEWED MY STATEMENT EACH MONTH AND EACH TIME IT IS TOTALLY DIFFERENT AND IS ALWAYS 4 TO 6 DAYS LATER THAN ALL THE REST BUT IS MAILED THE SAME TIME AND GREEN MOUNTAIN IS IN THE SAME STATE!!
Very noble but expensive.
It's too expensive. I lived in a 540 sq foot efficiency apartment and even
when I was away from my home and not running my air conditioner, my
bill was almost $100.00.
Really!
Loyalty Doesn't Pay
I've been with Green Mountain Energy for about 10 years and have been happy until today. I don't like the policy of offering lower rates to new customers and not your loyal tenured customers. In the past, customer service has been friendly and efficient. When I call to renew, they have verbally acknowledged my long history with them and renewed my rates at a price comparable to those offered new customers at www.powertochoose.org. Not this time. I phoned on two separate days and was offered only a higher rate. No allowance or reward for being loyal. So, today I will switch to another (and higher-rated) company. I don't know if the company is having financial issues or not, but that isn't how you should treat long-term customers who have been referring folks to you for years. Bad business practice.
The worst company I've dealt with.
I've had green mountain for a year now and I've had my power disconnected three times without a single disconnect notice. They love to not send me a bill and then charge late fees on top of that (several of my friends also have this same problem). Their customer service is horrible, every time I call them, I can never get straight answers to anything. On top of all that, like one other person said, I pay more for my 2 bed apartment than others in two story houses pay. They're absolutely horrible and I wouldn't recommend them to even someone who just murdered my whole family in front of me.
Customer Service
Green Mountain is the worst electric company I have ever dealt with. They have my house set up under a commercial account so I pay the distribution charge that is billed to commercial accounts. It is nearly impossible to get anyone on the phone. They are hateful and not helpful at all. I made a payment that was posted to a residential account number that I didnt know I had. Then the commercial department sent me a disconnect notice. Apparently the commercial and residential departments cannot communicate with each other. The confirmation number I was given when I called in my payment does nothing to help them find my payment and I am still set to be disconnected tomorrow! And because I am set up under a commercial account, my cancellation fee is $1800.00!! May just pay it so that I don't have to deal with this company anymore!!
Customer service sucks!
For no reason I was denied for a renewal , after my 12 month ended.I always paid my bills on time, so I dont understand what the problem was.Anyhow, I shopped around and got a much lower rate with a different service provider! Green Mountain Energy lost a customer!
Horrible company
I am not happy ... green mountain switched service 2 days early and now txu is trying to charge me $300 for early termination of contract ... i have gone out of my way to work with both txu and green mountain and neither is doing anything to straighten this situation out ..... i have a signed contract that states change date of 2/3/12 ... green mountain made the error and is coming up with all sorts of stories ... the pits of a company ... wouldn't recommend them to anyone!!!!
Dont do it
Last summer my variance shot up to 3x the amount of my bill....my fault I did not notice. So at the end of my billing cycle I owed 800.00. They allowed me to enter a payment plan which they have billed me incorrectly 4 times. So I have had to re enter the payment plan .....spending tons of time on the phone redoing the information necessary. I called and called and no one could tell me what the problem was nor could anyone fix it. They kept sending me bills saying I owed 4.oo or -5.00 when I owe them 800.00. IF you dont pay the right amount, they cancel your payment plan and you owe the whole amount up front. I could not get anyone to call me back to find out what the right amount was. It has been a mess. Im leaving as soon as I paythem off. Do NOT sign on with this company.
Green Mountain is fine but nothing special
The online system works well but other than that the company offers mediocre service (but orders of magnitude better than Amigo energy....that company is horrible at best).
Green gone wrong
Green Mountain Energy has very poor customer service and takes advantage of their customers. I would not recommend them to anyone and urge their customers to switch.
Unreliable electric company
This has been the worst experience ever. We had no electricity for 5 days because they do not understand the definition of service and responsibility. green mountain energy has the worst customer care ever!
Disconnected & Billing issues
My services were disconnected yesterday when I got home for no reason at all! The customer care department stated that there was an move out order placed on my account, which is not true my contract was up on the 20th and I didn't renew yet because I'm moving and wanted to make sure that they service my area first. I called to see if they did service my new address and I was told yes, however I later found out by Garland utilities that they didn't. I stated to the rep at least 3 times that I just wanted to confirm, that was all I was doing. The level of customer service I received was terrible! I'm 7 months pregnant and had to sleep in the cold and maneuver through my home with no electricity for me and my family which consists of two children ages 4, 5 and my husband. My food in my fridge is bad now and Green Mountain could care less.
Awful and expensive rip off
This company is a ripoff. The rates are not what is advertised. I'm never home every month and the bill continues to go up monthly. The billing is not accurate. My neighbors that use them are also unsatisfied. Our friends that own two story homes pay a fourth of what I pay to live in a 2 bedroom apt. I pay at least $175 or up. Ridiculous!!
Poor customer service
Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on.
Not happy with Customer Service of GMEC
GMEC has competitive rates but they have a very inconvenient due date for their bills (it is out of sync with the due date of all my other bills). They REFUSE to change their due date despite my asking them repeatedly. AND they charge a hefty late fee if you pay only just a couple days past your due date. They are NOT at laid back company.
Horrible service-escalated rates
Horrible service-escalated rates....customer service was not very helpful
Okay considering but decent
I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice
Extremely unhappy
Can't get response from the company for reconnect Will switch
companies. Have been hung up on twice . All I want is for them to
call AEP and reconnect my service after a pole went down
15.712/kw
Ridiculous. We are shopping around, can't believe we didn't even look at our bill during the hottest summer on record to compare rates. 15.712/kw is INSANE!!!!!
They need to improve their customer service
Green Mountain Energy offers great solutions for pollution! That is really Good! However their customer service sucks! If you like being green and are okay with paying on line or not having to talk to someone, you will like them.
Sneaky Green Mountain
This place sucks. We signed up at a hut at a festival in Texas. This company hired some kids to preach about low rates and environment friendly electricity; offering lower rates than their competitor with no contract and a FIXED RATE. Little did we know when we signed up hoping to save some cash while also benefiting the earth we were going to get screwed with higher bills than we were getting from our old provider. It was the highest bill we ever paid in our small apartment. Not to mention not using the A/C and suffering in the summer heat of TEXAS 105 degrees throughout the day and restricting TV and Computer usage just to save up to have something to rely on once we moved out. All in all this company is like most today, without ethics and loyalty to their supporters. How can a company survive if they don't benefit anyone but they're selves, if you feel like me let people know that this is a scam so they may not continue to profit!
No statement in 2 months
My last statement was June 11, 2011. Since the end of July I have been calling almost weekly about the fact that I have not received a bill. I just keep getting the answer "Yes, we know there are some problems due to a system update." It seems no one can do anything and there is no one who can help or tell you when you might actually get a bill. One customer service person did call Oncor to get a meter reading and gave me an estimated bill which is more than most of the service people will do.
No statements in 2 months
This company has been great for many years until two months ago when they stopped sending out statements---yet, they suggested sending in payments. It doesn't make sense and there has been no explanation of this problem to date.
You're not saving the planet with Green Mountain
Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.
Poor service
When the website goes down, you can't make a payment. Customer services does not believe you. You end up having to make add the 5.95 fee, or wait and pay some other time. This happened to me twice, the second of which I was unable to pay later because I was going out of town.
Excellent service, high price
Really overall is quite good. The question is "do
you want to may significantly more for green
energy, and better service?" If yes, it's a good
buy. If no, then it is over priced
The longer you've been contract with Green Mountain Engery, the higher price you get. Do I need to say more?
Awesome experience
Green Mountain Energy rates are very competitive at 10.5 cents per kilowatt for a 6 month contract, awesome! Ordering from Green Mountain is a snap with a highly trained staff and several options for ordering such as through the Green Mountain Energy Network. The customer service department is very Professional and extremely helpful. The billing department is currently going through some changes and wait times are a little longer than usual but once you get through, they will take care of you. I highly recommend this company and the only bad reviews are from people who create problems themselves and would otherwise not even post a good review, they just want people to believe that Green Mountain is at fault when really they are. Great company.
What the heck happened??
I have had Green Mountain Energy for the past 5+ years at two different addresses. Up until recently everything had been great. My recent experiences have been terrible, extremely long hold times for customer care 20+ minutes. They changed the online portal and the function to reset your password doesn't work. Something must have happened....wish I knew what it was. Had to change service providers due to this shabby performance - wouldn't recommend unless they can return to service levels of the past.
THEIVES
Double charged me for my bill then, the money disappeared and it showed me owing a bill again for the same month paid (twice)... where is my money? Why can't someone do something to fix this problem? UPPER MGMT never called back when they said they would and now I have over $300 missing and theoretically owe another $165 that I've already paid twice. CS has been no help and the mgr told me they aren't authorized to give out corp information. WHO ARE YOU HIDING FROM and why can't we can't we get in touch with corp if there is nothing to hide? I have been with this company almost 4 years and since they've joined teams with BILLMATRIX, it has been a tailspin. If they continue with BILLMATRIX, I will not renew my contract in December.
WORST customer service EVER!!!
Had to call 3x and hold for an hour each time and they just would keep on
disconnecting me. The customer service personnel is so RUDE!!!! Don't waste
your time with them.
Good company
I have had Green Mountain for the last 12 years. Good customer service, easy-to-used internet site. They are not the cheapest, but a good company. I have had no problems.
Ed Zaricor
GM customer assistance sux just a loop no real
people to handle their billing mistakes. This was
a horrible experience. Trying to do the right
thing for the planet GM makes it tough.
Friendly, Customer-Centered AND Green!
We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making. I'd recommend Green Mountain to anyone.
Ridiculous
I was not given my new account number assigned last week by this company. I went on line to try to pay my bill. I created a user name and password. Their website emailed a confirmation that those had been accepted - twice. When I went back in to work through the on line payment process the error message said they had no record of either one. When I called to make an automated payment by phone I followed the prompts and was promptly disconnected. It is almost impossible to connect with a human being at Green Mountain. I do not recommend them.
Not worth it!
They make it so difficult to sign up for online and other payment options and they have terrible customer service. Also, it is extremely difficult to get in touch with them via telephone. You are put on automatic hold and then it hangs up on you.
High rate and bad service
For such a high rate like 18.9 cents a kilowat you would think I would get better service. I scheduled a simple on/off service call and was told over and over again on the day that I had scheduled the service for that they had no account of me making the appt. The service rep finally called ONCOR and ONCOR had the appt on file.
Terrible Experience
Customer of 3 years. They sent me a
"disconnect notice" because of payments they
claim were missing from LAST YEAR. The
payments were made from my check card, and were
not returned, but they "don't know where they
went". I sent them documentation I made the
payments, as they requested, then they asked me
to send them a current bank statement showing
they didn't credit me anything this month.
WHAT? First, you write off something from last
year if you "can't find it and can't prove
where it went" That's your problem, not mine!
Then when I prove I made the payments, you
can't ask me for a bank statement just so you
can review my charges! When I told them I was
calling a lawyer because, they started clearing
it all up. After 3 days of this! Still in the
process, but will be cancelling my service at
the end of this contract for sure!
Company lies
Don't get in this company trap by his name.They
will give you a wrong bill all the time..Customer service sucks..As bad as Reliant
I LOVE GREEN MOUNTAIN!!!!
My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM
Green Mountain is Great
Green Mountain has always done what they said they would. Great customer service extremly nice and understanding, eventhough they charged me a $20.00 fee for sending out a letter. Ouch!! That taught me to never be late again. Green Mountain works for me. I have been a customer for over five years.
DO NOT USE GREEN MOUNTAIN
This company will tell you anything to get you to send in money to them and then switch terms with you and pretend like they never made a deal. DO NOT TRUST THEM!! HORRIBLE EXPERIENCE! I will be recommending any provider other than them for all of my Texas real estate clients!!!!!!!!
Why should we pay $6.00 to pay our bill?
I am very disgusted with Green Mountain's payment methods. I only stay with them because their rates are good. When it comes to paying my bill, they stink. Every single month I have to tell the automated phone system that my service has been cut off in order to pay my bill. The website, when I try to sign in, has never heard of me before, in spite of being a customer for over a year with this company. They do not send the password when requested. When I try to pay by phone, it loops me around and around. The only way to pay is to say my power is cut off. I know that they are making payment difficult in the hopes I will agree to pay a $6.00 fee JUST to pay my bill. I think I need to inform the Public Utilities Commission that this company also has dishonest billing procedures. Very sad that almost every company is only trying to rob us of what little extra money we have. Very sad indeed.
CUSTOMER SERVICE IS HORRIBLE
Do not recommend. Had issues regarding a bill and they told us that they were not responsible (even though they were the ones doing the billing). We basically got caught between two major companies (Oncor and Green Mountain). Oncor finally did accept responsibility in the way everything was handled. Green Mountain continued to maintain that they had done nothing wrong. We are currently getting ready to switch companies.
CRAPPY COMPANY
Our electric bill keeps rising and rising even
though we don't use anymore electricity then when
we first started with the company. They are price
gouging!
Dissapointing
I was shopping for a plan with Green Mountain, and they asked me for a credit card #, and social security #. They said they would do a credit check and at the end of our conversation would let me know if a deposit was required. Turned out they wanted a $150 deposit, I told them no I wasn't interested. I checked my bank account later to find out they took $150 out of my checking account without my permission. I called them and they said it didn't show on they're end , and to call back Monday, and at that point I would get my money within 3-7 days. Never give out your account info ahead of time. I went to TXU online, and had an account with no deposit in 5 minutes.
Beware of GM (Green Mountain Energy)
I would recommend that if you are looking to GM for your energy service that you look else where. My most recent complaint with GM has been with the transfer of service.I called them and told them that I would like to cancel my service since I was moving my business,they told me that I would pay a "Early Contract Termination" fee. To avoid this fee, I decided to stay with GM until my contract was up and just have my service transferred to my new location. They sent an email with paper work that needed to be filled out for the transfer. After sending it back to them, I believed all was well, until Monday when I went into my business to find that the electric had been turned off. The paper THEY sent me was for "Cancellation of Service" and then they charged me the $250 fee. And after talking with the PUC, I found out that it is against regulations for any electric company to charge a cancellation fee when a business is moving or having to close.I am still working on getting the fee back.
Good Experience for a long time
I have had Green Mountain at 3 addresses over the last 9 years. They have always been fair but not always cheap. I am looking into another company now, but it is hard to leave because they have been hassle free for so long...
Horrible Company
I've been with Green Mountain for two years now. I am not sure what has changed in the last year or so with this company, all i know is that they went from Ok. to LOUSY. For starters-- over the past year they have been sending me late bills just about every month and then adding a 20.00 fee for "late payment." I tried explaining that they keep sending me late bills but to no avail. Second--my meter has been "misread" at least 4 times-always in Green Mountain's favor. Each time Oncor has sent another meter reader to re-read and each time Green Mountain tried to screw me out when crediting my account. Third--Their bills are confusing as hell and to make matters worse--they throw in a non-existent "previous balance" and try to explain it away. If it wasn't for the fact that i am under contract i would have switched months ago. Thank God my contract is up this week. I can finally find a company that is not made up of a bunch of crooks.
Sleaziest, most dangerous energy company around
We quit service with Green Mountain because of high price, consistently wrong billing at at our home and business, and awful customer service. We were so eager to quit that we paid an early termination fee of about $200+. A few months later (when we were with another company) GM started billing us again! We got threatening calls (supposedly they had lost the termination records so we faxed copies). Then they cut off power to our house with no warning during subfreezing temperatures. When contractors tried to restore power, GM blocked them. After 4 days without electricity and hours on the phone and email (GM does not respond to complaints or emergencies), the Public Utilities Commission forced GM to restore our power. So, they turned off the power at our business! PUC forced them to restore that too and found that their actions were illegal. Finally we had to have our lawyer threaten to sue them. If we were older or ill they could have killed us. I do not recommend them.
Wouldn't set up my new apt. after being a year long customer
I switched to Green Mountain in college with my roommate with no problems. We were both on the account but after moving, they would not set up my new apt. with electricity because they had "no payment history with me." Ya right!!! I paid with my own checks for over a year! They said I was not the main account holder so I need to submit previously paid electric bills from another provider. What? you want me to switch to someone else then change back? What? F. that. Obviously they don't want my business now so I won't give it to them later. Be cautious of their atrocious customer service that rejected my business.
Mr. g
Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.
Haven't had a single issue
From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy.
Bad
I had to talk to three different customer service
reps to figure out one simple problem and it still
was unresolved but for 5.85$ everything would be
cool (nickel and dime nickel and dime) i have PROVIDED over a grand with the company so far and
this how they roll
Beware and Be advised to be screwed
May have clean air but not cheap prices. Just do not sign up for this company because if you do you're a fool. I own a three bedroom house no kids just me and my husband and two dogs average cost about $400 to $500 a month.
Green Mountain - Big Mistake
I switched from Gexa to GME at a booth in HEB and saw advertised online, a rate that was 3.3 cents/kwh and I was told I would be charged to change plans. My bill was double from $193 to $396 and they were only willing to accept half before due date and other half the next week. I know green energy is good, but also keeping green in my pocked is good too.
Green Mountain
High prices do not reflect the electricity market or REC market prices. If you want to buy renewable energy you can pay a lot less.
Poor Service!
OVERAll they dont listen, dont care and customer servicel is POOR. Left on hold for a supervisor over 40 min and to hear crap
Big Regret
Had service with this company for 1 yr and regret it. Paid bill every 36 days as it was 6 days late. I understand why I was charged late fees but they disconnected my service without sending notice due to me paying after the due date. I had to pay over 100.00 in extra fees to get the service back on and they refused to work with or provide me the additional 5 days until I could pay in full. They dont care about their customers and leave you on hold for a long time. Unknowledgeable reps and poor customer service. They could have atleast made an attempt to call or send notice of disconnect. They claimed they sent the notice 2 wks ago as I made a pmt during that time and they still disconnected the service. They are rude and uncaring and make no efforts in working with you and still disc service with95 degree weather. You could be dying,freezing or under extreme heat....they could care less!!! They never tried to make arrangements or help me out in any kind of way.
Thought we had a good deal until we shopped aorund
We moved to GME about 3 years ago and were exceedingly prooud to have 100% wind, etc, etc. About a year ago, our contract expired and we (foolishly) figured we would get the best rate because we were "loyal" customers. Imagine our surprise when we say we were paying almost 50% MORE than a new customer does ($0.15 compared to $0.10)! Forget that! We thought we'd call in and see if they could work with us, but they're closed on Saturday. Forget that x2! There was a time when I'd recommend GME. However, after getting screwed for a year, no way.
Good reputation, Good Prices
Green Mountain energy is a trusted name for renewable energy. We switched from Reliant just about a year ago, and our bill has been less! We've had no problems with them thus far. We plan on continuing our service with Green Mountain for another year.
Price Gouging by Green Mtn.
I was a Green Mountain customer since October 2006. Signed up for a 2yr contract with fixed rate. Recently my credit card expired, so I called them with the new expiration date. They failed to update the acct information and charged me a $24 late fee. Also, noticed that my rate had jumped to 16.7 c/KWH. When I questioned their Cust Service Supervisor, why my rate was so much higher than a new customer rate of 10.2? Bernani said once my 2yr contract expired, they applied the current market rate. I protested saying that they should offer the same rate to loyal long term customers as new ones. He said that they had sent my emails about the rate (must have been deleted along with the ones on how they were saving the environment). However I could now sign me up to a new plan. I declined and said I would find a new provider (you should too).
Expensive!!!
Expensive!! I'm soo glad we switched companies. We were paying 15 CENTS with Green Mountain...ridiculous when we just switched over to 9 CENTS today!! Happy savings coming our way now that we gave Green Mountain the boot:)
Straightforward
No gimmicks & straightforward service are what Green Mountain provides. Their bills are clear and easy-to-read. I like that they are really dedicated to clean energy. My only complaint is that I had to mail in a sheet with my credit card info or bank account info to get automatic payments set up. Before that, I was paying each month through their website. After I mailed in the paper, it has worked flawlessly.
Great company and CLEAN!
I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive.
Existing customer value is low
Existing customers are unable to renew their contract online and must use customer service. Customer service is unable to match the online rates. After many emails- as a one time courtesy customer service would match the internet offer. Existing customers do not seem to be a priority. As a result this long time customer is moving on.
Not happy
Switched to Green Mtn in 2008 right in the middle of the tremendous gas price increase. Rate was good at the time, 16.9 per K/wh. Can now get around 11.5 to 13.0 Problem was their incentive, $50 gift card after 2 months of service, with no late payments. I fulfilled the requirement and was told after the two months that 'we no longer have that incentive'. How convenient!!! Called cust ser and was told gift card is on it's way, never received. Bye bye Green Mtn.
Green mountain terrible service
This company double-charged my residence for a break contact fee
when we did not break the contact. TXU took it upon themselves to
take over our service and it has taken several phone calls and several
months to get this situation worked out. We are still being charged for
deposits that we did not incur with our permission.
If we had the funds to get off the grid, we would not hesitate to do this.
With technology today, no one should have to pay an electric bill at all.
Glad I went Green
Signed up at local HEB. Experience was great.
Switched from Reliant. Got first bill yesterday.
Saved $88.00 from last month with Reliant with similar KWHs and $132 from previous year and save
a few trees in the process.
Great People but Pricey
They are a great electric company with nice people who love what they do but they are expensive. Renewable energy is just not cheap I guess.
Stupid!!!!
I was a green mountain user when my promotion was up they didn't want to give me a good rate so I switched. Paid my last bill which they jacked up the rate probably because I was switching. Then I get a bill for 1.02 for early meter reading charge!!! Can you believe that how DUMB!!!! Cost more to send the bill than the bill owed!!!! Couldn't believe it!!!!
Green Mountain Energy
The service was wonderful and it was nice to do somthing good for the earth but the price will probably keep me from being able to sign up with them again any time soon.
No problems but pricey
They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice
Would Not Recommend
Extremely poor service, limited business hours, all service is contracted out.
pricing not competitive
beware of misc. charges
next to impossible to reach on the phone
Not good customer service ANYMORE
When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE.
Careful or they'll pull the plug!
I had high hopes when I signed up with Green Mountain only to have them disconnect me after one month. Here's what I found 1. They are slow to credit your account often taking as long as 20 working days. Although their online statement says that they have credited your account, they don't actually do it. Go figure! 2. The second month I signed up I paid my statement online. I might have typed in a wrong account number but in any case they responded mid-month with a disconnect notice. I quickly went online and paid the bill only to have my power disconnected the next day. When I called them to reconnect I mentioned I had paid my bill the night before. Their response was that I needed to call them as well. However, no mention of this was made either on my statement or on the notice I received. What's baffling is that the company didn't bother to call me a give me a heads up before pulling the plug. What a warm welcome from Green Mountain!
Good company
Great rates, good service, good for the environment
Not what I expected.
I signed up with greenmountain energy almost a year ago. I must admit, due to hardship, I pay my bill right before the disconnection date of the notice that is mailed out. The disconnection notice fee was $15.00 and now it is $20.00 plus an additional $8.99 late fee and a $3.24 charge that makes no sense to me. I do not understand why they charge $20.00 to send out a peice of paper, stamp, and envelope worh less than $1.00. I recently called due to a hardship to request more time to pay my past due amount. Well, I was told that because I was late too often there was nothing anyone could do for me. I was so shocked. My services have never been disconnected although I have paid late often. In these hard economic times I thought they would at least understand. Well I was definitely wrong. I, nor anyone else is who not perfect, is a valued customer and this is just another example of corporate greed. The rates are ok but the hidden fees are a mess. Plus variable rates.
Slow to send bills...quick to hit you for an extra $20.00
My history is 4 mos into 6 mo. contract with GM.I believe they LIE! They Scam by pushing you so close to the due date to collect their $20.00 for a disconnect letter. They tell you they send the bills out on 10/13/ & you get it in the mail 16 days later with the due date 2 days after that. I live in Houston..Duh... they are in Austin & they blame it on the mail system. If you write a check it takes them 14 days to process...bingo $20.00 disconnect letter. But the TX Utilities Comm. is to blame also for them getting away with this. Beware they all do it. Glad I can pay online, but what about those without online access...this is just WRONG!
Dont do it!!!
The customer service at Green Mountain is awful! They are higher priced than most companies and...did I mention their customer service is AWFUL!!! They will not make payment arrangements, even when I got laid off. The turned off my power even though I paid the bill on time and didn;t turn it on for three days, they dont read meters even though they say they do, then they overcharge you based on average usage in the neighborhood. I have a family with seven kids next door...but my bill is the same as theirs...Green Mountain cannot explain that other than to say, even though your gate was locked, I am sure we use our binoculars to read your meter...okay. Dont get their service, They suck.
Avoid
Green Mountain Energy company seemed to have a great idea to me, renewable energy. it was a little more expensive then normal but what the hay, not much more, so i signed up. after a short while they started raising my rates slowly every month, up to about .17 per kwh. i called to complain and they just commented yea we will do that depending on the market. they did get the price down a little but 1. it took 3 months to take effect and 2. it started going back up the next month. THEN i got behind on a bill due to lack of work. when i hit 31 days late i came home to no electricity and no way to get it back on since their customer service is not available from friday evening through monday morning!!!! AVOID at all cost. poor customer service with horrible hours (no weekends), constantly raise rates and then if you get it lower it will take 3 months or more. i tell everyone i know to stay away, and so far they have
Not so green
After trying to do the green thing, we recieved a 750.00 electric bill. This was 450.00 over our norm. After going back and forth with G.M. and Oncor no one would do anything. Come to find out, we had a electrical surge, which neither co. wanted to accept blame. So you decide if you want to become Green but I am keeping my green in my pocket. P.S. We also caught them not reading the meter, but guessing our usage. This was fun when we went out of town and turned to house off....
They mail the wrong bill to the wrong people, disconnect service after you/ve already paid the bill and are unprofessional. be careful when you choose this company
Customer since sept 7 2007
Very poor communication. after three years the co still does not recgonize my e-mail address
Happy customer
I am on a fixed income and have saved money with green mountain without cutting back thank you
Green Mountain Energy - The Cleaner Choice
Green Mountain Energy is the largest retail provider of cleaner electricity in the nation. Last month I used 1,954 KWh of electricity which is the equivalent of 416 pounds of carbon dioxide emissions avoided and 463 automobile miles not driven. I absolutely recommend Green Mountain Energy to others.
Feels good to go green!
We switched from Reliant Energy which had horrible rates and service to Green Mountain 3yrs ago. Customer Service is excellent and we do save money over Reliant but rates could be better. Never lost power even through hurricane Ike. It feels good to know we are making a difference by going green!
Rate is tooooo :[ high
We tried to keep the them but after 1 year we sadly are changing our mind.
The fact that this company is enviroment friendly is great but sad that it don't fits our budget anymore.
Last month $80 this month $310 and our ac runs 79/80)
Our rate changed and we didn't know, when we called we tried to understand but the lady on the phone was not really helping.
Since they don't mind loosing good customers we don't mind changing the company!!!
Advanced Tech
High prices and poor customer service
GME is 5-star!
I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.
Solid Elec Company
I've had green mountain for several years now. I like them as a company, they send cool emails and have fun things going on. My biggest gripe would be their "My Account"and not being able to sign up for automatic payment there. I had to remember each month to login (with their impossible password) and pay. But, when I had to call their customer service dept, they were always super nice and helpful.
Green Mountain is alright, certainly not great
I had green mountain for about a year my apartment and then the house we bought. I recently switched away for a better rate after my contract was up. Overall, they're alright, I know there are much worse out there. They serve renewable energy, so that's a plus, but the rate was higher than other renewable plans here in Houston. I ordered Green Mountain from White Fence, that was a disaster, but it wasn't Green Mountain's fault other than they allow themselves to be listed on that site (that's a whole 'nother story). Any time I called them, they were nice and they have good customer service. I do wish they would allow you to select your own username, I could never remember the stupid set of numbers that I had for a username and i had to call them each month to pay my bill.
No paperless billing
No paperless billing - from a supposed "energy
conscious" company. Average as far as
experience goes with any customer service type
things.
Green Mountain
Good green plans
We're so happy that you're enjoying your experience with Green Mountain Energy! Thank you for taking the time to share your feedback with others.
— Green Mountain Energy on July 11th, 2022