Green Mountain Energy Customer Reviews

We've been collecting customer reviews for Green Mountain Energy so you can get the inside scoop on what it's like to be a customer.

If you want to know our take, check out our Green Mountain Energy Ratings page.

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Green Mountain Energy's Customer Reviews Summary

Green Mountain Energy Scores and Ratings:

Texas Electricity Ratings Overall Score for Green Mountain Energy

4.1 / 5

Green Mountain Energy Reviews

448 Reviews for Green Mountain Energy

448

total reviews

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What People Are Asking About Reviews for Green Mountain Energy?

Is Green Mountain Energy good?

Green Mountain Energy is generally rated with an average user review of 1.6/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 12¢/kWh!

Is Green Mountain Energy expensive?

Green Mountain Energy has energy plans starting as low as 12¢/kWh with their Pollution Free e-Plus 24. The average Green Mountain Energy plan rate is 13.23¢/kWh. The average rate for energy plans across other retail providers is 11.5¢/kWh.

Who is the best electricity provider in Texas?

The best electricity providers are:



Green Mountain Energy vs. TXU - Which is better?

Here are the comparisons between TXU and Green Mountain Energy:

TXU Green Mountain Energy
Plan Count 10 1
Average Rate 15.77¢/kWh 12.00¢/kWh
Average MRC $2.99 $0.00
Plan Types Fixed Rate
Month-to-Month
Tiered Rate
N/A
Cheapest 12 Month Plan Clear Deal 12
from 11.50¢/kWh.
Pollution Free Reliable Rate
from 9.10¢/kWh.
Cheapest 24 Month Plan Clear Deal 24
from 12.50¢/kWh.
Pollution Free 24
from 9.80¢/kWh.
Number of Green Plans 0 0

Green Mountain Energy vs. Reliant - Which is better?

Here are the comparisons between Reliant and Green Mountain Energy:

Reliant Green Mountain Energy
Plan Count 5 1
Average Rate 12.72¢/kWh 12.00¢/kWh
Average MRC $3.98 $0.00
Plan Types Fixed Rate
N/A
N/A
Cheapest 12 Month Plan Conservation 12 plan
from 12.50¢/kWh.
Pollution Free Reliable Rate
from 9.10¢/kWh.
Cheapest 24 Month Plan Reliant Conservation 24 plan
from 12.50¢/kWh.
Pollution Free 24
from 9.80¢/kWh.
Number of Green Plans 0 0

Does Green Mountain Energy take reviews seriously?

Green Mountain Energy has an average user review of 1.6 / 5.0 stars; they respond to 78% of their customer's reviews.

How do I leave a review for Green Mountain Energy?

At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Green Mountain Energy customer review communities around. With 448 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Green Mountain Energy customer and would like to make yourself heard, then you are welcome to leave a review on our Green Mountain Energy Customer Reviews Page.



Recent Good Review from Laura, Texas

Overall Rating
Thank You Green Mountain
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

During the winter storm here in Texas I was so nervous that my bill would go through the roof.


I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....
My complete and sincere gratitude and compliments to Green Mountain Energy for their
honesty and obvious care and concern for their valued customers...
Thanks again and job well done
Green Mountain.
I will continue to recommend your services to family,friends and others...

Ms Sherry from Mckinney, TX on March 19th, 2021
Overall Rating
Very Happy with Green Mountain Energy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.

Happy Customer from Spring, TX on March 13th, 2021
Overall Rating
Wonderful company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have had Green Mountain for years no complaints from me. Great service.

Robin Smith from Fort Worth, TX on October 31st, 2019
Overall Rating
Long-Time Customer
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen

Rickey Allen from Fort Worth, TX on May 17th, 2018
Overall Rating
Good service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good service

Joseph from Austin, TX on May 3rd, 2018
Overall Rating
The best Texas energy provider. Period.
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Account Management
Likely to recommend

I've been their customer for the best part of 4 years now.


I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.
When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.

Green Mountain Energy stands out kindof on its own:
Cheapest plans out there, bar none. My bill in August was $36 for 474 kwh
Fair fixed plans
Easy to use website / billing / charts
Weekly email updates on energy usage
Friendly competent customer service

Dallas Customer from Dallas, TX on October 17th, 2017
Overall Rating
Short Experience
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.

Not Bucky Barnes from Alamo, TX on September 24th, 2017
Overall Rating
Ramzi Baransi
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Was very pleased

Ramzi Baransi from Plano, TX on June 21st, 2017
Overall Rating
Excellent Service and A Lot Cheaper Than I Expected
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Order Experience
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Account Management
Likely to recommend

Excellent Service and A Lot Cheaper Than I Expected

Excellent Service And A Lot Cheaper Than I Expected from Houston, TX on February 27th, 2017
Overall Rating
No Issues at all, very helpful!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!

Jordan from Galveston on July 4th, 2016
Overall Rating
Control your monthly bill!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I find GME a pleasure to do business with. My rates are reasonable.


*** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption.
#NEVER ANY SURPRISES!!!

Laura, Texas from Temple, TX on July 6th, 2022
We're so happy that you're enjoying your experience with Green Mountain Energy! Thank you for taking the time to share your feedback with others.
— Green Mountain Energy
Overall Rating
Love Green Mountain Energy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I've been with them for over 5 yrs. no gimmicks. not the cheapest rate but best bargain overall when you have stability of fixed rate and no unexpected fine prints.

Truli from Richardson, TX on February 24th, 2021
Overall Rating
Min5
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.

RonCast from League City, TX on July 23rd, 2018
Thank you for your great review! We are here if you need us.
— Green Mountain Energy
Overall Rating
Green light for Green Mountain
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Order Experience
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Account Management
Likely to recommend

Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it!

Big D Bubba from Carrollton, TX on April 30th, 2018
Overall Rating
Higher price but you get what you pay for
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Likely to recommend

I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc.

MarieG from Houston, TX on January 11th, 2018
Overall Rating
Poor customer service
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Order Experience
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Account Management
Likely to recommend

I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again.

D J from Lancaster, TX on December 29th, 2017
Overall Rating
Pleased
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Order Experience
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Account Management
Likely to recommend

We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others.

MSQuinby from Richmond, TX on December 9th, 2017
Overall Rating
Solid choice for Renewable Energy
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.



The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal!

David C. from Humble, TX on November 22nd, 2017
Overall Rating
Great for smaller households
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Order Experience
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Account Management
Likely to recommend

Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45.

Joan from Fort Worth on May 19th, 2016
Overall Rating
Honest clean electricity
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.


Brian Livingston from Houston on January 21st, 2016
Overall Rating
No more Solar plans from a Green Company??
Plans & Pricing
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Customer Service
Account Management
Likely to recommend

We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.

DDavis from Irving, TX on August 30th, 2021
Overall Rating
DISCONNECTED SERVICE, THEIR MISTAKE!!
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Likely to recommend

I called the morning of Jun. 1,2020 to ask the why my electricity is disconnected. I clearly called them on 2 occasions to cancel my disconnection notice since I had not yet moved into my house. They told me after I waited over an hour being transferred, that they will connect me in 1 or 2 hours top. It is not 5:15 p.m I have NO ELECTRICITY & they are not answering. I am so humiliated after paying them $218.00 balance that was suppose to be made in payments & they still haven't taken the time to connect my service. It is outrageous. I have been a loyal customer for over 5 or 6 years.

COLD HEARTED COMPANY from Mcallen, TX on June 1st, 2020
Overall Rating
Happy til the end
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Likely to recommend

The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee.

BGWatson from Fort Worth, TX on April 11th, 2018
Overall Rating
Billing Department is Horrendous and no means to contact corporate Hq to discuss
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Account Management
Likely to recommend

We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.



The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.

Kate from Arlington, TX on November 28th, 2017
Overall Rating
Ok
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon.

Disappointed from Houston, TX on March 1st, 2017
Overall Rating
Billing Debocal
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Likely to recommend

In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April.

Terri Williams from Dallas on June 4th, 2014
Overall Rating
Prices floating up why?
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Likely to recommend

Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV????

Jo from Harris County on January 23rd, 2014
Overall Rating
Prior customer for 5 years
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Likely to recommend

I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.

Eli from Dallas on January 21st, 2014
Hi Eli! We're glad to hear that you had such a great experience with Green Mountain Energy. Give us a call or go online when your current contract is up and we'll help you find a renewable plan that works best for you. We're looking forward to having you back in the Green Mountain community real soon!
— Green Mountain Energy
Overall Rating
IT"S NOT ABOUT PRICE!
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Likely to recommend

I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.

Jamal from Dallas on September 10th, 2013
Jamal, thanks for your post. We appreciate you joining us on our mission to change the way power is made.
— Green Mountain Energy
Overall Rating
They're alright
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Account Management
Likely to recommend

Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.

Lori from Burleson on August 18th, 2013
Hi Lori, we would certainly regret losing you as a customer. Please call us at 866-785-4668 to learn about our alternative rate plan options.
— Green Mountain Energy
Overall Rating
Have seen a 33% increase in my power bills from $300.00 to current $500.00
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Likely to recommend

I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase

Clarence from Houston, TX on November 30th, 2022
Hi Clarence. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1779 and additional information.
— Green Mountain Energy
Overall Rating
Prices are no longer competitive
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Likely to recommend

A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.

Keith Sanders from Houston, TX on August 10th, 2022
Thanks for your review, Keith. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1772 and additional information.
— Green Mountain Energy
Overall Rating
Good past solar plans, not so much anymore customer service doesn't know their plans
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Likely to recommend

I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.



I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.

Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.

Mark from Dallas, TX on May 26th, 2022
Hi Mark, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1770 and additional information.
— Green Mountain Energy
Overall Rating
Shell game
Plans & Pricing
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Account Management
Likely to recommend

When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.



Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.

So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.

I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.

I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.

I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.

Charles Russell from Alvin, TX on February 20th, 2022
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1740 and additional information.
— Green Mountain Energy
Overall Rating
No commitment to existing customers or environment
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Likely to recommend

Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.

CristyW from Belton, TX on February 4th, 2022
Cristy, this isn't the experience we want for our loyal customers. We apologize for the billing issues and would like the chance to address them. Please email us at Feedback@GreenMountain.com with your account #, REF #1732 and additional information.
— Green Mountain Energy
Overall Rating
Don't give them your business
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Likely to recommend

This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.

G. Dudley from Arlington, TX on October 11th, 2021
We appreciate your feedback. We're sorry that you are not happy with your experience with Green Mountain Energy.
— Green Mountain Energy
Overall Rating
Too expensive
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Likely to recommend

Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !

Mark from Odessa, TX on June 29th, 2021
We are sorry to hear about your negative experience with us, and appreciate your feedback.
— Green Mountain Energy
Overall Rating
Cutting power without warning
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Likely to recommend

Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)

Serge from Houston, TX on June 24th, 2021
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1842 and additional information.
— Green Mountain Energy
Overall Rating
Beware new scheme from the company (probably others)
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Likely to recommend

When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.

Marc S. from Dallas, TX on January 15th, 2021
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1831 and additional information.
— Green Mountain Energy
Overall Rating
Last bill
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Order Experience
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Account Management
Likely to recommend

Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department


Lousy service

Ross from Corpus Christi, TX on July 19th, 2020
We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1829 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy
Overall Rating
Total dissatisfaction
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Likely to recommend

Signed on with this company in Dec 2021 just got solar panels and they gave me a terrible plan my electric bill was higher than before I had solar plan and after 3 month I terminated the plan payed them in full and they had the nerve to charge me a cancelation fee, this is a dishonest company sorry I signed up with them and they continue to pursue for the cancelation fee.

Leighton Grant from Killeen, TX on April 17th, 2023
Thanks for your review, Leighton. We would like the opportunity to review the account to see how we can help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1784 and additional information.
— Green Mountain Energy
Overall Rating
Solar panels owners scammed!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

CUSTOMERS BE AWARE! GREEN MOUNTAIN ENERGY IS USING DECEPTIVE PRACTICES AND CHARGES YOU AS MUCH AS IT CAN. PAY ATTENTION TO THIS, IF YOU WERE ON THE AVERAGE BILLING BEFORE YOU INSTALLED YOUR SOLAR PANELS YOU'LL PROBABLY CONTINUE PAYING THE SAME AMOUNT OF MONEY AS BEFORE. HOW'S THAT? WELL, THIS IS WHAT THEY TOLD ME:


"AVERAGE BILLING" IS NOT A PLAN IF YOU CALL TO SWITCH YOUR PLAN FOR THE SOLAR REWARDS WE WILL DO IT, BUT IT DOESN'T HAVE ANYTHING TO DO WITH BILLING, THESE ARE TWO DIFFERENT THINGS". ONE OF THE SUPERVISORS TOLD ME THAT IF GETS THE PHONE CALL HE WON'T TELL ME TO CANCEL... HOW ABOUT THAT?
THE WORST THING IS THEY DO NOT HAVE A COMPLAINT DEPARTMENT, YOU CAN FIND MAYBE THREE PHONE NUMBERS ONLINE, BUT THE PHONE CALLS ARE REDIRECTED TO THE SAME PLACE OVER AN OVER, I EVEN TRY TO CALL THE HEADQUARTERS IN AUSTIN, TX, AND THE PHONE CALL ENDED IN THE SAME DEPARTMENT, SURPRISINGLY THE SAME AGENT ANSWER THE PHONE... REALLY UPSETTING. BOTTON LINE MY PLAN WAS CHANGED AND CREDITS WERE POSTED BUT THE AVERAGE BILLING AMOUNT PILED UP AND I NOW HAVE TO PAY TO AVOID EXTRA LATE FEES OR RUIN MY CREDIT.
STAY AWAY FROM THEM.

Maggy from Rosharon, TX on February 16th, 2023
Hi Maggy, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1783 and additional information.
— Green Mountain Energy
Overall Rating
Solar panels owners scammed!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Green Mountain's customer service is there for nothing they do not solve any problems. I own solar panels and we are experiencing high increases in our monthly bill. Four months had passed and we're still facing the same problem. My bill is now over $400 dollars because we are disputing the high prices. What really happened was that they failed to remove the so-called "average billing" from our monthly bill and used all the energy our panels produce without giving us any credit whatsoever. After 4 months of dealing with the situation and many phone calls, they finally switch us to the right plan but deny giving us the credits for the previous months. Customer service representatives didn't do anything to help us they just blame us and used the most ridiculous excuses like: "some customers prefer to continue with the average billing"... Really? People decide to pay more and give away the energy their solar panels produce. I'm really upset. DO NOT DO BUSINESS WITH GREEN MOUNTAIN ENERGY

Maggy from Rosharon, TX on February 8th, 2023
Thanks for taking the time to leave us a review, Maggy. We're sorry that you had an unsatisfactory experience with our customer service team. If you would like for us to look into this issue further, please contact us at Feedback@GreenMountain.com with your account #, REF #1781 and additional information.
— Green Mountain Energy
Overall Rating
MISLEADING and FALSE ADVERTISEMENT
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Signed on for the free night plan at 25 cents a kWh. Come to find out were paying .40 cents a kilowatt. Now unless you enjoy 200-500 dollar bills this is the company for you other than that dont even let them convince you other wise. Call another company and signed on with them. This company is a leech and a bunch of liars.

Garcia from Belton, TX on January 31st, 2023
Hi Garcia. We are sorry to hear that your bill has been more than anticipated. We would be happy to help break things down and explain the bill in more detail for you. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1782 and additional information.
— Green Mountain Energy
Overall Rating
Very bad customer service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Talked to three different agents within the same day and each time got different pricing, no one knew why the previous agent gave me the lower rate

Tea from Houston, TX on January 25th, 2023
Hi, thanks for taking the time to leave us feedback. This isn't the experience we want our customers to have and would like to review this issue. Contact us at Feedback@GreenMountain.com with your account #, REF #1780 and additional information.
— Green Mountain Energy
Overall Rating
Winter Texans- Beware!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Winter Texans, do not choose GreeN Mountain Energy for your electric provider unless you want to come home to a melted mess in your refrigerator. We were gone 5 months, had no notice from the company when they shut off our power. Our auto pay CC expired and Green Mtn had incorrect mailing address and incorrect email address for us. They did not even leave a message on the phone. Now we have a horrible mess to clean and no ac while we are waiting for the city to reinspect and turn on electric. Nice customer service agents but they are NOT trained well enough to handle this situation correctly.

Char from San Benito, TX on October 23rd, 2022
We are sorry to hear about your negative experience with us, and appreciate your feedback. We would greatly appreciate the opportunity to learn more about your experience. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1777 and additional information.
— Green Mountain Energy
Overall Rating
Run Away
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have been with Green Mountain for 2 years and 8months.I had to make a 200.00 deposit so when I closed my account I was told it is nonrefundable.I cannot speak to nobody in that office from Management go down.There language barrier is terrible you never get to leave a review after the call so things cannot be changed.Then I was told my Business Account will not be refunded just not acceptable this is not a company I will never be doing business with again.I am pretty sure my review won't get posted.

Wheal Tran Service Corp. from League City, TX on October 19th, 2022
We sincerely apologize for the experience. Contact us at Feedback@GreenMountain.com with your account #, REF #1778 and additional information so that we can make sure to address your concerns.
— Green Mountain Energy
Overall Rating
Horrible Customer Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I called Customer Service to ask about charges on the account. I did not ask the rep for information such as balances, due dates, or anything to do with my fianc's account. I simply asked for the definition of these charges. The rep on the phone asked for my relationship to the account owner. What does that matter if I am asking for a simple definition? I could be a curious, potential customer since I was going to put the electricity bill in my name. I messaged Bree on the online chat thinking maybe she would give me definitions. She attempted, but since I am sure they put notes regarding the phone call, she closed the chat ending in "Since you haven't responded, I assume you got everything you needed". She did not need to speak to the owner for a general question. After this incident, I will be considering transferring services. I work in banking, so I understand verification very well. But I would never refuse to explain our bank fees to a potential customer.



AND if you are wondering about their fees, they charge $20 to send you a letter. $20 that could pay for food for my kids. It's 2022, send me an email instead of sending a letter.

Upset Customer from Hockley, TX on August 31st, 2022
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1776 and additional information.
— Green Mountain Energy
Overall Rating
Better look for another electricity provider
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over.



EXPENSIVE.

Sunny from Dallas, TX on August 23rd, 2022
Thank you for your review. We would like to review your account with you and see if there is anything we can do to resolve this issue. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1775 and additional information.
— Green Mountain Energy
Overall Rating
Mislead and Terrible Customer Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I didn't agree to a switch hold on my account. While setting new service for my new place, I was told I couldn't because a switch hold was placed. When I reached to Green Mountain CSR, didn't take the time listen. He was very aggressive with me. Then when I asked to speak with a supervisor. I was placed on hold for 30 minutes. Still unable to speak with one about this matter. My bill has doubled switching to Green Mountain. An upset soon to be old customer.

Raynell from Dallas, TX on August 15th, 2022
Thanks for leaving us a review. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please send us an email at Feedback@GreenMountain.com with your account #, REF #1774 and additional information.
— Green Mountain Energy

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