Green Mountain Energy Customer Reviews
We've been collecting customer reviews for Green Mountain Energy so you can get the inside scoop on what it's like to be a customer.
You can order Green Mountain Energy Energy Plans online.
Ratings by Star
Green Mountain Energy Customer Ratings:
Average of Green Mountain Energy Customer Reviews submitted through Texas Electricity Ratings.
Green Mountain Energy Score Details:
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| Green Mountain Energy | 1.7/5 | 364 |
Green Mountain Energy Reviews:
364 total reviews for Green Mountain Energy.
| Star Rating | Ratings and Link |
|---|---|
| 23 5 star reviews | |
| 38 4 star reviews | |
| 22 3 star reviews | |
| 39 2 star reviews | |
| 242 1 star reviews |
Green Mountain Energy Top Rated Plans
Green Mountain Energy Plans for Houston
| Plan | Term | Rate |
|---|---|---|
| Pollution Free e-Plus 24 Preferred | 24/months | 16.8¢/kWh |
Dallas Green Mountain Energy Plans
| Plan | Term | Rate |
|---|---|---|
| Pollution Free e-Plus 24 Preferred | 24/months | 15.8¢/kWh |
Featured Review
Love having the choice to go pollution free
I've had Green Mountain for three years now and it's been great. Can't complain. They're the only company I can find that only does renewable energy and also offsets all of their carbon emission from their operations. Haven't had any issues with billing. It's been about the same price.
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Green Mountain Energy Reviews
5 Star Reviews
Green Mountain Energy has 23 five star eviews.
Thank You Green Mountain
During the winter storm here in Texas I was so nervous that my bill would go through the roof.I was one of the lucky ones who did not lose power. I'm a senior and was very very concerned that I would experience price gouging. I did not and I can't tell you how proud I am to be a Green Mountain Energy customer because if it. As we know, other electric companies did try to price gouge.....So sad and so wrong during a time of great devestation....My complete and sincere gratitude and compliments to Green Mountain Energy for their honesty and obvious care and concern for their valued customers...Thanks again and job well done Green Mountain.I will continue to recommend your services to family,friends and others...
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Very Happy with Green Mountain Energy
I normally never, ever take the time to write reviews but after seeing so many bad ones, I felt compelled to share my experience with Green Mountain Energy. I have been a completely happy customer with them, and their customer service is beyond great. No hidden fees, prices are exactly what we agreed to. I highly recommend this company. Also, during the Texas freeze this year, we NEVER lost power save for the couple hours in the middle of the night due to mandatory rolling blackout.
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Wonderful company
I have had Green Mountain for years no complaints from me. Great service.
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Long-Time Customer
I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen
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The best Texas energy provider. Period.
I've been their customer for the best part of 4 years now.I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.Green Mountain Energy stands out kindof on its own:Cheapest plans out there, bar none. My bill in August was $36 for 474 kwhFair fixed plansEasy to use website / billing / chartsWeekly email updates on energy usageFriendly competent customer service
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Short Experience
I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me.
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Reliable
It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up.
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Very Pleased
We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company. Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service.
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Completely satisfied with GME after 3 years
So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me.
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Highly Satisfied
I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life!
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GME 4 Life
I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America.
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THE BEST PROVIDER OUT THERE!
I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.
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Best Ever
Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend.
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Cheap...NEVER A Bill Over $100!!Great Customer Service
I was reading some of the reviews and wondering, are we talking about the same company?Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy
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GME is 5-star!
I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total.
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Excellent Service and A Lot Cheaper Than I Expected
Excellent Service and A Lot Cheaper Than I Expected
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No Issues at all, very helpful!
I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain!
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Best Electricity Company in TX
We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies.
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Green Mountain Energy Reviews
4 Star Reviews
Green Mountain Energy has 4 four star eviews.
Great Energy Provider
My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit.
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Good Company & beneficial for the enviroment
I recently switched from Reliant to Green Mountain Energy. I can honestly say that I love this company because aside of my bill getting lower i am helping the enviroment. I haven't called the customer care line so i won't know how they are but they have almost everything that Reliant use to provide me (except chatting) but at least i'm helping the enviroment. Prices are not that low but they are competitive, what you expect? IS GREEN ENERGY & that is what makes the price be higher.I would recommend this company!
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Mr. g
Good customer service, I like wind and alternative elect. sources, Price could be a tad lower, But progress is worth a few extra dollars a month I guess.
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Good company
Great rates, good service, good for the environment
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Green Mountain Energy Reviews
3 Star Reviews
Green Mountain Energy has 5 three star eviews.
No more Solar plans from a Green Company??
We put 1.75 MHZ into the grid this month and pulled ~1,100 KW and we got a bill for 90$ - how does that math work? I called Green Mountain to check and see if it was just an error but was informed that the plan we were on no longer exists (they did not contact me) and they ONLY have a month-to-month plan available now AND that is it - meaning the price can/will vary as Green Mountain deems necessary. Adding to this, what happen to the ~600 KW+ our panels put on the grid?? I was told by Green Mountain that the energy amount added to the grid by our panels was less than we burned as reported by Oncor. Sorry - I was born at night, but not last night. I have moved to Rhythm Ops, LLC and recommend all Solar panels owners using Green Mountain consider the same or plan on the month-to-month reality.
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Okay considering but decent
I have been with Green Mountain since 2004 which included 3 moves and 2 hurricanes. I would have to rate my service at a 7 on a scale from 1 to 10. I have had troubles with my billing in the last 2 months but before that it was fairly smooth. As long as you make notes of who you spoke with and when regarding billing issues when you call then, they usually correct their mistakes. When I first signed up for their service in 2004, their customer service dept was horrible but the past 4 years they have improved in regard to politeness and experience. When I scheduled my last move which was to my first home, they sent me a small plant with a letter congratulating me on my purchase, which I thought was nice. Not sure if other companies do that. Their rates are slightly higher than others, I am currently at $.11 @ 1000k fixed rate for 12mnths which is similar to other offers right now. Summary: Good Choice
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No problems but pricey
They are one of the most expensive, it is renewable energy so if you are able to afford it they are good. I guess I can't afford to care about the environment so I have to switch. The contract price is good but jumped 50% when my contract was up with no notice
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Billing Department is Horrendous and no means to contact corporate Hq to discuss
We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures.
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They're alright
Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.
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Green Mountain Energy Reviews
2 Star Reviews
Green Mountain Energy has 16 two star eviews.
Have seen a 33% increase in my power bills from $300.00 to current $500.00
I enjoyed GME for past four years but past five months I have been paying close to $500.00 a 33% increase
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Shell game
When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.
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No commitment to existing customers or environment
Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.
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DONT USE GREEM MOUNTAIN
They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great.
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Don't use this company EVER!
They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money.
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Can't tell a book by the cover
I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renewable energy. I finally went with them when they had a great offer on Texas' "Power To Choose" website. I also stopped seeing their field sales people. Had GM changed to an honest green energy provider? So,they had a great rate last year, and I went with them. In April 2015 my one year contract was about to expire, so I contacted GM to renew another year. I was told of a great rate, but they couldn't provide the Energy Facts Label until AFTER I signed up. That should have been a red flag for me. Believing the sales rep's cost per kWh, I renewed another year. A few days later I could see the Energy Facts Label for the renewed plan in my GM online account. It was nothing like the rep told me... MUCH more expensive. DECEPTIVE! I immediately called GM. Still in my "open enrollment" phase, I cancelled the new plan and will go with another company. I'll NEVER go back to Green Mountain! Since the time Texas opened up electricity competition I've been with about 5 different companies, and none of them were this sneaky!
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High speed cutoff. low speed reconnect.
Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me.I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones.
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Not "green," and screw the loyal customers.
First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship.
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Received Confirmation of ordered services, but never got service
I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:"Dear XXXXXXXX,Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.Whats next?If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.Enroll in Tree Free billing - it..."I called and total talk time so far has been 2.5 hours and still nobody knows why.
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You're not saving the planet with Green Mountain
Green Mountain Energy only sells the same 'dirty energy' available to the rest of the power grid - absolutely NO effort is made by Green Mountain to actually delivery any 'green energy' to anyone's home. You might wonder why your neighbor and you have power from the same lines going into both your homes and somehow you have 'green energy' and they don't... At the end of the year they purchase something called a Renewable Energy Credit (REC) which represents that at some time in the last two years some green energy was produced somewhere in Texas but does not represent that even a single electron actually made it into your home and would still have been produced whether you signed up or not for higher electric rates. These REC's are dirt cheap right now costing a fraction of a cent per kilowatt hour and resold at very large markups to those thinking they are actually helping protect the environment.
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Green Mountain Energy Reviews
1 Star Reviews
Green Mountain Energy has 141 one star eviews.
Total dissatisfaction
Signed on with this company in Dec 2021 just got solar panels and they gave me a terrible plan my electric bill was higher than before I had solar plan and after 3 month I terminated the plan payed them in full and they had the nerve to charge me a cancelation fee, this is a dishonest company sorry I signed up with them and they continue to pursue for the cancelation fee.
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Winter Texans- Beware!!!
Winter Texans, do not choose GreeN Mountain Energy for your electric provider unless you want to come home to a melted mess in your refrigerator. We were gone 5 months, had no notice from the company when they shut off our power. Our auto pay CC expired and Green Mtn had incorrect mailing address and incorrect email address for us. They did not even leave a message on the phone. Now we have a horrible mess to clean and no ac while we are waiting for the city to reinspect and turn on electric. Nice customer service agents but they are NOT trained well enough to handle this situation correctly.
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Better look for another electricity provider
I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over. EXPENSIVE.
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Green Mountain Electricity cant be trusted
Dont trust Green Mountain Energy. I sold my house, stopped service, yet they continued to charge me for electricity that I obviously wasnt using. I called several times to have them adjust my last bill, received several emails & a couple of letters saying they were adjusting my last bill. The next thing I know they have turned my account over to collections. The $ isnt the issue, but I will suggest that nobody trust this company for your electricity.
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Liars about plan details
I had a great 1st year and at renewal time I had to renew to a different plan. I have solar panels solar panels so the companies I can use are limited. I called several companies and had detailed conversations about how the plans worked. I finally decided to stay with Green Mountain as it would be a little cheaper than other companies. I got my first bill after renewing and it isn't at all what they explained to me. It is going to cost me a lot more than what it should have. When I called for help they really didn't care that I was lied to about how the plan works and would still charge me $150 to cancel. The guy on the phone kept trying to tell me I could change to one of their other plans, which is not a solar buyback plan. I had this run in circles conversations like 5 times. After 2.5 hours and two different people nothing was resolved.
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Complete garbage for extra $$$
My first two bills were 80-100$ then after for the rest of my 12 year plan it was 150$ each payment. i have a one bedroom apartment with everything turned off when i go to work. i use electricity sparingly and dont over use my a/c. i had the free nights plan and it sure didnt help a bit. i was spending 100$-120$ at most on previous provider. before it was time to renew a month ahead i checked their new plans. they are increased drastic amounts 14-16 cents a kw. i found a different provider like the one i had before green mountain and will enjoy saving 50$ every electric bill. do yourself a favor and stay far away from green mountain electric, worst idea ive had in past 3 years.
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Solar Credit Is held Hostage
I have Solar with over $400 worth of credit. Green Mountain is holding my money hostage and refuses to give the credit back. This even after my contract expired and I renewed.
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Solar Buy Back
Our solar panels were installed in March. We spent a month getting services set up with Green Mountain. Sounded like a great company, with their buy back plan. However, they will only buy back what you use, so the other 1000's of KW's our solar panels produce go where? I just want a far exchange, it is not a fair plan to only match what is used. I spent over an hour, multiple times trying to get this fixed, but it doesn't get resolved, I keep getting switched to another person and have to explain the entire situation over again, only to be told that type of plan does not exist, or another tried to charge me to switch plans, which was not my error to begin with. Total run around!
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WORST ENERGY SERVICE EVER
Do not go with green mountain energy. I cancelled my services with this company back in may. They sent me a bill and i cannot seem to get a direct answer from this company on the break down of my bill. I called and i talked to a lady on the phone she said that my bill was competely wrong and she would give me a call back a couple days later. She never called and then I called again and I was asking Wanda about the charges on my bill and she started yelling at me because I the charges do not add up because they were continuing to charge me when i cancelled the service. I DO NOT commend green mountain. Their customer service is horrible. I have never been yelled on the phone due to a electricity bill when all I am trying to do is get a break down of my services. WORST COMPANY EVER!
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Disgusting
I have been a customer with Green Mountain for over 10 years. When I last called they were very rude and ignorant. They were unable to assist me in any way whatsoever. I had put a block on my credit card to make sure that no one could gain access to the available credit. It was my fault, as I neglected to make it high enough for them to push through my automatic payment because it is difficult to keep up with my average billing due to the fact that after the winter storm each month it seems to go up $50. When the payment does not go through you cannot establish automatic payments again for SIX months??!!! It very much makes you feel like youre a child and you are in punishment.I have all of my bills set up on automatic payment because I only get paid once a month. Upon explaining this to the gentleman on the phone he stated well maybe you should set it up to come out of your checking account. Clearly that was an issue seeing as I get paid three days after they want my money, which I had explained before his comment was made. At the tune of $360 currently, which is $100 more than it was during COVID when EVERYONE WAS HOME (this is also WITH free nights) its hard to sit on an extra 360 to get ahead of it to pay from my checking. At this point I navely thought that being a customer for 10+ years might make him feel like he should treat me with a little more respect. However I was wrong, when I discussed leaving I was told that it was no problem. Do you need me to cancel today? And Just so you know you have $500 banked that you will receive a bill for because of average billing. I dont understand how banking my overages and racking them up to the tune of $500 is beneficial to me in any way. Their customer service is disgusting. I cannot believe that after being a customer for 10+ years they really just could care less if I walk away. So I am on here shopping and fully intend to change ASAP. THANK GOD I could not find a decent plan with Green Mountain in order to re-up my contract, as once you are in they dont offer you much at all. Because now I am on month-to-month I can just walk away, otherwise I would be hit with a $250-$300 fee to add to my banked FIVE HUNDRED!!! Let me just say that no one told me about the bank when I signed up and I spoke to someone to make sure this was beneficial for me.
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