Green Mountain Energy Customer Reviews

I find GME a pleasure to do business with. My rates are reasonable.

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*** I love that I get a weekly summary of my usage, it gives me a heads up on what my bill will be, and I always take the opportunity to adjust the amount of energy I consume. I always try to beat the prior weeks consumption.

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#NEVER ANY SURPRISES!!!

Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision.

I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you.

I've been with green mountain for two years and I just want to respond to the negative feedback here. When you're shopping for electricity you will always get what you pay for. Dirt cheap electricity always has fees that punish you for trying to conserve energy. Green Mountain isn't the cheapest, but their whole initiative and their intention as a business is the reason why i pay at fair market price. The iphone for example,is a product that has value beyond the price. It's not just you're average joe polluted coal/nuclear electricity. Its clean energy and it feels good to be a part of the growing demand for it, which will bring the price DOWN if enough of us started caring about the earth.

Green Mountain has been my provider for the past five years. The only thing I don't really like is the amount you pay - at first it was fine, and now I'm looking to change. It's great if you're "green" and they provide information about how much emissions you've saved and how many trees to the equivalent you've "virtually" planted but I need less per watt hour. I'm going to move on. Good luck - they're not bad but I could do better.

A year ago I signed up through them because they had competitive rates. This year they are asking over 25 cents/kWh and trying to lock me into 3 year plus contracts. My electricity bill would go up by 4x renewing with them so I found something $100 dollars cheaper per month.

I had Green Mountain Energy for the first two years I had solar panels on my house. The plans at that point were great, though now that they have expired their remaining solar buy-back plans are MUCH worse (can't be credited for excess generation in a month, no carryover, and <1:1 credit for even production up to your intake from the grid) so am looking elsewhere.

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I understand companies are trying to figure out how to make money off this and experimenting with different plans so that was disappointing but not totally unexpected. What sparked me to write a review was that when I called to find out about switching to a plan still listed on their website but that errored when I tried to sign up, the person I spoke to really didn't know their plans (turns out the one I wanted is still listed on the website but no longer available, btw). I literally had to explain how the solar buyback works, how the charges on the EFL added up, etc., just to finally get to the point where he understood how their own plan worked - and then said "well, you should probably just sign up for this one we offer because you won't find anything better". Really frustrating. I was put on hold several times while I thought he was trying to find additional information or alternate plans, turns out he was just trying to figure out how the plans I had already explained worked.

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Billing and account management while I had them worked fine, but disappointed at how drastically they curtailed their solar support and that in trying to find out what alternatives I had, I had to spend my time explaining how electricity charges work to their customer service person. It was a half-hour conversation where the only new information I got was "yes, that plan on our website is not actually available," which would've taken 20 seconds to say if they actually valued our time.

When I first joined in April 2020 I was told the energy company would buy back my excess generated energy at the kWh rate I was being charged. Several months later I was advised this policy had changed and my energy would be placed in a bank in case I needed it.

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Now, this month I received the first bill for electricity useage. This is in spite of the fact that since April 2020. I had produced over 35,000 extra keg than I had used. That is 35,000 kWh that the provider has sold to someone else for a profit.

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So I called and I was told the PUC had changed the policy and placed a cap on banking excess energy. So Green Mountain has confiscated my bank and now, not only am I paying for a solar power system but Im once again paying an electric bill. They are giving me a credit for what I produce but it is capped and pays a lower rate.

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I have contacted my State Senator and my State Representative. If I did this to someone, I would be charged with Theft/ Fraud or both.

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I have contacted another energy company who stated they have not heard anything about this PUC policy and I will be transferring my account to them on Monday.

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I AM TIRED OF BEING TREATED LIKE THIS BY GREEN MOUNTAIN. I WAS TRYING TO BE A GOOD CITIZEN AND A RESPONSIBLE USER OF DOLAR POWER AND I HAPED BEEN FISCALLY ASSAULTED.

Our first break with GME was when they were offering better rates to new customers, but would only renew loyal customers at higher rate. When we moved to a home with solar, we again tried GME because they offered solar credits. Now they are eliminating that. Seems pretty hypocritical to say they support "green" energy but then refuse to support it. Since the buyback rate is less than the sale rate, it's not as though they can't still make some profit, if they cared to actually help environment. Obviously greed is the motivating factor. Luckily, Reliant and Rhythm offer solar plans for homeowners. Seems true green energy consumers are leaving GME in search for companies with integrity.

This company will fee you to death. They'll thank you for being a loyal customer until you can't pay on time. If you have a perfect life and don't live paycheck to paycheck you might be fine here. But get real, how many of us in TX have that luxury. GME will slap a late charge and cut-off notice fee on you the day after your bill is due. That gives then an extra $30 a month on top of the highest KW charge per hour. For renewable energy they get off the grid. There customer service is okay but they're mostly off shore employees. Theyre just a horrible company.

Poor customer service last month electric bill was kinda nice $170.00 this month paid $321.00 over $150.00 jump in just one month glad I am going with txu !

Been happy customer until yesterday when they cut power at my address without warning. I moved and they were very prompt to add my new address and switch on power. They were also very prompt to cut power at my old address without warning although house still on the market. When I called to move they asked when power had to be switched off. I could not provide an answer since house was put on the market for sale. They put a date and told me to call to change it if I was selling it. My online account showed both my accounts with end date in 2025, the end of my 5 year plan so was not worried. Well, they cut power without warning. And now they want me to switch to a month to month variable plan, much more expensive. Needless to say, I changed provider. I was on autopay so very low maintenance for them, by definition always paid on time. Unbelievable the lack of care for their customers. I highly recommend to look elsewhere (the only reason it is not one star across the board is because they were prompt to sign me on the first time)

When my last contract ended, they did not send any notice of my rates going up. This time, they sent me a notice to renew by a date last month. So, I chose to renew with another company this month, but they are informing me of a $200 fine for renewing a few months early. I was a complacent customer for 20 years, but never again.

Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department

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Lousy service

First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company.

I called Customer Service to ask about charges on the account. I did not ask the rep for information such as balances, due dates, or anything to do with my fianc's account. I simply asked for the definition of these charges. The rep on the phone asked for my relationship to the account owner. What does that matter if I am asking for a simple definition? I could be a curious, potential customer since I was going to put the electricity bill in my name. I messaged Bree on the online chat thinking maybe she would give me definitions. She attempted, but since I am sure they put notes regarding the phone call, she closed the chat ending in "Since you haven't responded, I assume you got everything you needed". She did not need to speak to the owner for a general question. After this incident, I will be considering transferring services. I work in banking, so I understand verification very well. But I would never refuse to explain our bank fees to a potential customer.

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AND if you are wondering about their fees, they charge $20 to send you a letter. $20 that could pay for food for my kids. It's 2022, send me an email instead of sending a letter.

I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over.

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EXPENSIVE.

I didn't agree to a switch hold on my account. While setting new service for my new place, I was told I couldn't because a switch hold was placed. When I reached to Green Mountain CSR, didn't take the time listen. He was very aggressive with me. Then when I asked to speak with a supervisor. I was placed on hold for 30 minutes. Still unable to speak with one about this matter. My bill has doubled switching to Green Mountain. An upset soon to be old customer.

At first Green Mountain was honest. Now they change their terms and dont buy your electricity and steal any over production from your solar panels. DO NOT RECOMMEND

We were with Infuse Energy and all of a sudden started getting things saying we are with Green Mountain. Apparently Infuse energy went out of business. We were not notified or given a choice. We immediately got with TXU as we didn't request or want Green Mountain. Now we're getting early termination notices from Green Mountain even though we didn't contract with them. I spent more than an hour on the phone with them including someone saying she was a manager with no resolution. I am beyond furious at this point. We will be contacting the Utilities commissioner tomorrow and at this point may need to start a class action suit so everyone else they did this to can resolve their bills as well.

Bad bad when you go from 30 dollars a month to over 300 a month on your bill and they are stealing your solar.I live in a 900 sf house and not home on the weekends.

2 yrs ago I cleared up a fraudulent account with greenmountain. Once again they have turned it into a collection agency. All I get is they are, "escalating" the matter. WHAT?! Again, I've sent all the proof the account is not mine. They do nothing. Beware!

They are horrible dont go to them Ive had them for years they were great then all of a sudden I get 400 bill taken out of my account then another 200$ for an 18 day service I switched I will never refer another person to this shit company

Dont trust Green Mountain Energy. I sold my house, stopped service, yet they continued to charge me for electricity that I obviously wasnt using. I called several times to have them adjust my last bill, received several emails & a couple of letters saying they were adjusting my last bill. The next thing I know they have turned my account over to collections. The $ isnt the issue, but I will suggest that nobody trust this company for your electricity.

I was a Liberty Energy customer with no complaints. Liberty went bankrupt and automatically transfered my account to Green Mountain with the letter stating Green Mountain will honor my Liberty contract. Not only has Green Mountain not honored my contract they severely over charge me. My bill from Liberty last year for Jan 2020 was $60. My usage has not changed from year to year. However my Green Mountain bill was $139. No way should my bill EVER be that high in the winter. I live in a small 2 bedroom house and my heat is natural gas not electric. Historically my electricity bill is low in the Winter and increase in the summer. My natural gas bill increases in the Winter and decrease in the summer. I'm waiting on Green Mountain to explain to me a 50%+ increase from year to year. My goal at this point is to dump Green Mountain for a more a family budget friendly and fair electricity company like Liberty.