Reliant Company Review

Solar panels warning

If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Switched over

I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

Overcharge their long-term customers and will charge you at end of your contract

Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

Better than people say

I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan.

Plans are misleading

I signed up for average billing and I thought I was getting a deal but they carry over the extra usage and you owe a whole bill on the back end.

Telephone chat

I chatted online with my phone to Brittany. I called asking for extension, I was able to get more time than originally requested. I want to thank Brittany for being so helpful and prompt in assisting me. She was very professional and I can tell she is very nice. Thanks again Brittany good job

Ridiculously expensive

My electric bills were $300-$500 almost every month. Absolutely ridiculous. We were so conservative with our electricity and trying every way possible to keep our electric bill down. Other friends with the same square footage house and same electricity usage were make almost half that with other companies. We finally switched and then Reliant adds all these extra charges onto my last bill making it almost $700. Theres a cancellation fee of course which we had no problem paying but an extra $250 for no reason at all. So happy we switch. Do not recommend. Save your money folks.

No notice, No email, No text message, No electric

In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA

Crooks. Horrible service.

I have lived all over the United States and this is by far the absolute worst energy company I have ever dealt with. I cancelled service after 13 days. I have never had to do that in my life. They never refunded me for monies owed to me.

CHARGES

I termed my coverage and apparently got charged for a time-frame AFTER I moved out. I turned off all electricity and units in the apartment after vacating but yet I apparently used $60.16 of electricity. When I called and spoke with Angelo in customer service he basically stated it is what it is. Nice! Great service Reliant - said sarcastically.

Blood money paid - Good Riddance Reliant.

Crooks. Horrible service.

I have lived all over the United States and this is by far the absolute worst energy company I have ever dealt with. I cancelled service after 13 days. I have never had to do that in my life. They never refunded me for monies owed to me.

Ridiculously expensive

My electric bills were $300-$500 almost every month. Absolutely ridiculous. We were so conservative with our electricity and trying every way possible to keep our electric bill down. Other friends with the same square footage house and same electricity usage were make almost half that with other companies. We finally switched and then Reliant adds all these extra charges onto my last bill making it almost $700. Theres a cancellation fee of course which we had no problem paying but an extra $250 for no reason at all. So happy we switch. Do not recommend. Save your money folks.

CHARGES

I termed my coverage and apparently got charged for a time-frame AFTER I moved out. I turned off all electricity and units in the apartment after vacating but yet I apparently used $60.16 of electricity. When I called and spoke with Angelo in customer service he basically stated it is what it is. Nice! Great service Reliant - said sarcastically.

Blood money paid - Good Riddance Reliant.

Solar Panel Owners Beware

In August 2022, I had solar panels installed. The meter was switched to be able to read the solar power I am creating and using. However, Reliant charged me almost $800, because somehow the new meter said I used 1600 kwh in one day. It took months for this to be resolved. I called several times to explain the issue and not once did someone say the 100% Solar plan I was on, was not for people with solar panels. Finally, someone switched me to the Solar Department and got me on the Buyback plan. No rollover plan. So you can't keep what you make. Furthermore, Reliant states they cannot back credit me for all the power I had been generating and possibly using because I wasn't on the correct plan. Needless to say, I am switching.

Poor customer service

Put my contract in on a Friday and the didnt start service till Monday which cost me 100 dollars extra.

Didnt cancel my service on time

I called 6 weeks before moving out to cancel my month to month plan. They didnt make note of it so I ended up having to pay for 2 weeks of electricity in an apartment that I didnt live in. When I called to ask the man I spoke to, Jose, was so incredibly rude and wouldnt even listen to what I had to say, then hung up on me. Terrible customer service and completely inept.

Not satisfied

Reliant energy is the worst light company I could have ever signed up for people go through things in a time of need and they are not there to help you what so ever If they was the last company on earth I would not have lights and would never ever recommend this light company to anyone.

No notice, No email, No text message, No electric

In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA

Early Termination Fee

I recently had to move from one Texas town to another for work. The apartment complex I moved into has a contract with another provider, so I was not given an option of which electric provider to select. Reliant is charging me a $150 early termination fee, despite not having the selection of providers at my new residence. When I called to speak with customer service, I am informed there is no way to credit the termination fee. I have been a long time Reliant customer, but when my lease is up in a few months and I move into my new home, I will no longer be a Reliant customer nor will I ever provide a positive recommendation, on the contrary I will advise all friends and family to avoid Reliant.

My bill has increased by 40% not what i was told with the plan I signed up for.

Reliant no longer has any reps in the US much less Texas. I can only speak with someone in Mexico who says they have no way of transferring me to someone in the US.

Absolute worst service

I couldnt recommend enough to look for a different provider. They will scam you out at any angle possible and charge you the absolute most they can get away with, and they will always charge you a cancelation fee no matter what they say when you sign up. They will not take accountability for their actions, and nothing they do or dont do is their fault. Hard to find an honest company who cares more about you and less about how much you will pay them.

Reliant energy is totally unreliable and wlil do anything to frustrate you about any complaint

3rd world billing and paying i. t. system CS Reps poorly trained and lack the simplest of English skills dont seem to know how to use a spell check on an official email reply

Reliant is reliant energy is a rip off when it comes to prices

I was with first Choice power last year and was switched over to reliant energy Because first choice power went out of business And they sent my account over to Reliant which is high as hell Shouldnt I get a sea with light company I wanted to be switch to I do not recommend reliant they are a scam artist they are too high is sad I would never recommend anyone to reliant if there was the last like company on earth I will be in the dark is sad and its a shame to go from paying eight per percent to 16 something percent so mean if you have a $200 bill your bill is gonna double to $400

Incompetence/Expensive/Customer Service is a joke

I had someone use my bank card fraudulently last month. My bank cancelled my card and issued another to be delivered via USPS (my bank is out of state). I immediately contacted Reliant to explain my situation since my bill was coming due before I would receive my new card. The representative told me that she would extend my due date but that I would have to pay a late fee. I agreed (against my better judgement). When I received my card in the mail, I got online and paid the bill. Now I'm told by Reliant customer service that I have a disconnect fee of $10.00 and another late fee that I have to pay. I of course refused to pay these fees and I told them that they would get only the amount of my bill for this month. I spent a total of 1.5 hours on the phone to get absolutely NOWHERE! My bill has gone up exponentially every month. Legit from $18.00 to $79.00 to $120.00 for the last 3 months! Since we have been so hot down here in the ass-crack of humanity aka south Texas, I have increased my thermostat to 78 degrees and use fans. These people are nothing but thieves and don't give a damn about anything except stealing your money. I 100% would steer clear of this company!

Company policy one of Greed before Customer

Was in the process of buying a house, had contracts signed, and then seller broke contract in the last week or so.
Had contacted Reliant when contract was finalized with a set closing date, along with many other services. Then again as soon as I could to let them know to cancel all service requests.

Reliant accepted the cancellation request, and mentioned a date over a week later for the order to be processed - a day or two AFTER the service was to be established.... ?? Not sure why such a long day in CANCELLING an order - shouldn't you just put a flag in the request that it is now cancelled, and close it?

Even after being assured there would be no bill issued, I received one the following month. When calling the company to contest bill, they argued that I did not call in sufficient time, and that I called ON or AFTER the service date (phone records show otherwise).

Have contacted at least twice to contest bill, but still shows in account.

Fraud company who take all your money

This is my second month I started using relient and I started getting huge bill which is 4 times more than what I was paying with my existing provider with out free nights..even with free night I got 4 times more than what I use to pay earlier with another provider ..I dont recommend this to anyone and I would really want to take action on this company if I can

Not Organized, Can't figure out Billing

Talked to Reliant about energy after looking at other companies. They also brought up the rates of other companies (which included the power delivery charges) and then they told me their charges of what it would cost with them, but they left out the power delivery charge in the price they quoted me and they were able to get me to sign up (at what ended up at the time being a higher rate than the other companies). I was then told that the bill would come in 45 days, however it came 15 days later at a charge 66% higher that what was quoted. (This is where I found out that the price they quoted me was not the price discussed when I signed up for the service, as the price they quoted did not include the power delivery charge from Texas New Mexico energy). So dishonesty was the first impression from the company.Next was bill number two which should have come a month after the first bill, but it did not come. I get the weekly usage updates, but logging into the account shows nothing due, and no bill has been generated. When I used the chat to express concern over this, they stated that they would take the next month or two to look into the matter. Calling was the same. I asked to speak to a manager and they said the manager will not say anything different than what they are telling met. So basically, impression 2 is that they are not organized and can't figure out how to bill people correctly, and they will not respect your requests to speak to management about the issue. I have never met a more incompetent company as I am trying to get a resolution and they refuse to let me speak to a manager telling met that the issue has already been documented. There are no assurances given that no outages or late fees will result from this, they only tell me over and over that they have written down notes about the issue, which does not give me a good feeling. And with the dishonesty that I was met with at the beginning and the inability to respect a request to talk to management, and an inability to properly invoice a bill, and the total lack of organization, I'm truly surprised this company can stay in business and carry anything over a 1 star rating.

Makeing money off electricity u pay for

I was convinced to change my plan to a fix bill 2000 kilo waltz i use about half that amount so i asked whats happens to the waltz i dnt use do i get a rebate at the end of the contract they said no so i asked do u give the waltz to people who cant pay their bills they said no so i was like so u resell my waltz and make money off me i said im not happy and i dnt want to give u free waltz they said i would have to pay a disconnecting free so i have to give them more free money just to be a satisfied customer smh i wil never return i hope the free money and money u made off me is worth it to yall

Reliant Sucks

A guy called Josh knocked on every door in my community and lied about Reliant deals to persuade people to switch. Be careful!

Reliant is a lying greedy company

Reliant, a lying greedy company that stole approximately $700 from my Credit Balance after cancelling the contact for buying the Electrical Energy from my Solar System. I was told the 24 month contract had expired and I needed to renew it. After renewing the contract, the next statement showed a decrease in the credit balance. I called Reliant and asked why the credit balance decrease. I was told they will check on it and get back with me. So after waiting for Reliant to call me back, which was several weeks, I called them again. I was given an apology and was told the same as before. I began to realize that everybody I had talked to had an unusual accent that wasnt Texan. Thinking they were new employees, I said OK and waited, sensing the end of the month was near. At the end of the month, the statement showed more decrease in the Credit Balance. I called Reliant again and asked why is this happening. After arguing with several people, I was told the buy back was also cancelled, This was the first time I heard that, I wasnt told that they do not purchase the electrical energy any longer. I told them to cancel the contract and pay me the remaining Credit Balance. They said that they have a two year contract and will not. I also have a security account and I will have to pay that. I do not remember the amount, but it was approximately 22 months at an estimated $69 per month would be $1,518.00. I finally received the Credit Balance, but still have to pay for the Security System. I am definitely upset with Reliant.

Horrible customer service, liars and thieves

I called in May to set up a deferred payment plan and was told I didnt qualify, unknown to me I was placed on a deferred plan and it was canceled the next day. My lights were turned off on yesterday, due to the experience I had I changed light companies and RELIANT has a switchboard hold on my account and I cant change companies I have a disabled father that lives with me and we cant be without lights, I explained that to them, and advised corporate that my father fell last night in the dark.. they didnt care.. I even told them I can make arrangements for my balance and they still are unwilling to help me. I will NEVER use this this company again nor refer them to anyone, we have to be without lights until July 1st

Literally just moved here and they fucked everything up within 2 days of "service"

This is a very long story, so bare with me.Moved to Texas and called Reliant on Friday. Everything was going smoothly and they set everything up apparently.. my power goes out today at 9am (Monday.)After going back and forth with them, they figured out that they put the service request in for Tuesday originally.. ok. So they put in a service request for today. A couple hours go by and I call the utility company which they said they do not have a service order to turn on our meter... Called Reliant back and they said there was nothing they could do and said it would be turned on AT THE LATEST TUESDAY EVENING. THEY DID NOT OFFER TO COMPENSATE ME FOR ANYTHING. Even when I asked about my ruined food in the fridge they said "we don't do that." It is currently 7:30pm and 100 plus degrees outside so you can only guess how hot it is in my house... My family is suffering because of Reliant. Why would they not at least compensate us so we can stay in a hotel until this gets resolved because it is definitely not OUR fault. This is all on THEM.-A VERY PISSED OFF MOM and a non future customer.. AFTER my term plan is up that is.

Reliant energy has made me suffer .

Ive been on the phone with reliant energy for over 2 hours . Been transferred 3 times all to find out they are hiring incompetent workers . I had a simple transfer in Feb . Which they didnt complete, only started a new account without my knowledge.Now the payments Ive been making for months are lost and connected to my old address and account. my account with my current address was closed and Im owing my apartment complex $261 because the lights have been in there name all this time . Kudos to Reliant for having the most difficult electricity transfer process along with incompetent confusing workers . Im currently still on hold just why ??had the 1st representative just made things simple clear and easy I wouldnt have to suffer along with the representative now helping me !

Does not respect promotions

Reliant has battled me for almost a year now. They promise a google hub max when you sign on for a 2 year contract. Reliant energy has screwed me over because in my initial phone call where I agree to the contract I said the words "Google hub" rather than "Google Hub Max" so currently I've been denied the right to null my contract for inaccurate promotions. Reliant has defended their contract by sending me a Google Hub Mini and stating that everything gis now settled on their end and if I'd like to leave I MUST pay myself out of their contract. Have no issues with billing, But a company that cannot uphold their promotional offers for new customers is no company I would recommend. Choose your words wisely with Reliant Energy. I would also like to mention that multiple agents have confirmed my issue is easy to fix, However no manager that I spoke to would assist me in correcting the issue.

Dissatisfied

My wife and kids who are a state away from me at home had to sweat and go without light because of a mistake you all made. All my food to my refrigerator went bad and I have to replace it in this tough inflated time. Not because we didn't pay but because yall made a mistake . A whole day later my wife is still without power. And all your representatives say is oops. Our mistake. Yalls mistake left my newborn sweating on top of his medical condition. My wife had to find somewhere to stay with all my kids because yall made a mistake. And cost me my whole refrigerator. The least yall could have done was make some sort of effort to display consideration. Terrible service. Would not recommend

Poor Customer Service, Dishonest Advertising

Long time customer. I have been with reliant for many years.I recently invested in a Solar System, planning to be a Net Producer. I spoke with a rep from Reliant, they told me which plan I needed to switch to begin to be paid for my excess generation.I wait 3 months for them to be able to see the Solar System, only to find out that they were never going to pay me for my excess generation, despite what I was told by the representative. They simply reduce your bill to 0 + Utility Fee, (they dont even subtract the utility fee ) and use your excess generation for free.Naturally when I found this out I canceled the plan.Then they charged me a 300$~ cancelation fee, when it was a false premise that I signed up under.I've always found them to be a reasonable company, but after calling, and also discussing with a chat representative, they will not recant the fee.Steer Clear if you have Solar.Choose MP2 Energy if you want to be paid for your investment.

Solar panels warning

If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Solar panels warning

If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Do you enjoy your energy

Do you enjoy having hours of your time wasted on the phone only for nothing to be fixed? If so come on over we have spent the last week trying to get our energy transferred to our new place. 7 calls around 30-90 minutes a piece to only be told the same thing over and over

The most unprofessional utility company I have ever dealt with!!!!

So last month around the 21st I was told that my last bill would be that day. I paid it on the phone with a representative. I told her to stop payments on automatic payments for my account to which she replied that she did. Come to find A charge on my account today $37. I was told that was my last bill was my last bill. So naturally I am upset that I got charged yet again. I called and spoke to a representative named Sandra. Sandra basically told me that there was nothing I could do about it. I asked her to get me in touch with the manager. She continues to put me on hold for 20 minutes. I hang up I call back. I talked to a second representative named Martin who immediately got me to a manager named Evan. I told him about his representatives not knowing their jobs and telling customers in accurate information. He didnt seem too concerned. So I got upset. Therefore I asked him get me over to the survey that happens at the end of phone call. Instead he Hung up on me therefore ending the opportunity to take the survey. So here I am telling everybody that will listen, do not go with this company unless you plan on fighting with them every single month. Their prices are kind of high and also unfair. I kept my thermostat at the same temperature whether it was fall winter or early spring. And yet every month it changed drastically. Their company is a rip off and the most unreliable electric company I have ever dealt with. Just steer clear.

Incompetence at best

Made payment that was cashed by these folks on Feb.22,2022. They have record of it. Had bank fax and email copies of front and back of check. April 5th I get a notice of disconnection to take place on April 11th if payment is not received. I have called at least a dozen times over the past 5 weeks spending total of at least 20 hours on hold and trying to explain to operators and Supervisor that have no idea what they are doing. Has anyone else had this problem? Next call will be to an attorney.

Horrible Customer Service

I've been a Reliant Customer for 15 years and the last four months have been a nightmare. The Customer Service is Aweful and they don't respond to to your emails at secure@ Reliant.com so don't waste your time. They have allowed others to stop and start my service and I've been waiting on a refund check for over a month. Apparently Miguel is the top of the line with mangement and nothing he says is correct. Absolutely horrible experience.

Switched over

I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

Thieves

Had reliant for a years looked at my bank statement and they double billed me this month then they tell me they will just credit me I am on a fixed income they act like it's their money this is what deregulation brought us power thives Do Not Use This Company

Very upset with Reliant

Back in Nov 2021 I was switched By CPL to Reliant, acording to them I will keep the same plan, Now in Dic I got a bill for 18.35 which I paid, I talked to a rep asking why it was so low and apparently there was a mistake made by them then I got a text that said that my invoice of 135.00 was due on Feb 9 and today I got another text that I must pay 401.00 by Feb 23. I called and their answer was that they have done adjustments when they switched me. But I told them why I needed to pay Two invoices on the same month ?? They tried to enter me on small payments for five months along with the invoices for every month but If if I accepted the deal I could not switch to another company , I am very angry at Reliant because their mistakes Now I am stuck with very high bills with a Company that I DID NOT CHOOSE!!!!

Very disappointed with this company

I had reliant for two years. Everything was okay for the time been. Then suddenly I decided to switch to a different electricity provider and the double my last electric bill. Their excuse is that their system changed my plan to average usage. I did not even know about it. I was like,what the? They told me I need to keep the account monitored. Hello!!!! I had a two year plan!! You were not supposed to change it! Now I have to pay over $400 dollars for the month of December 2021! Are you kidding me?! It's not even Summer!!!this is outrageous!

Poor Customer Service

Our church requested a review of our account several months ago and it was found that we were overcharged just over $1,800, which we were to be refunded. That was several months ago. Supposedly we were sent a check, but it went to the wrong city! Multiple attempts to resolve this have been unsuccessful, with us being told "it will be resolved within 3 weeks." Still nothing!

You all SUCK

How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES

Worst company ever

Dosent care about costumer just money

Love them

I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service.

Complete gangsters

I pay my bill every month on the 15th. Never missed a payment. Never been a day late. My power has been shut off twice on the 14th!! besides the fact this should be illegal it seems a little suspect its always the day before I pay. I would understand If it was 30 days late but they deliberately schedule there billing cycle to take advantage of reconnection fees.

Overcharge their long-term customers and will charge you at end of your contract

Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

Worst energy provider!

Ive been with Reliant since June and at first the payment was okay like $80 but in July the overcharged me with $390 like how!? Its just two people living in this household and we are barely home?! I tried asking why it was that much but they never give you an answer they just want to consider more plans to stay with them. But seriously if anyone wants a better energy provider go with TXU, screw reliant!

THE worst!

I have been trying to get my "free" nest for MONTHS now and have been yanked around during every single phone call and still not received!

Fine but crazy expensive

So far the customer service side of things has been fine and we haven't experienced outages unless it's a block-wide one. However, I was jumping between plans every 3-6 months to save money on power before this. Our usual power bill (slight variation during seasons) averages around $50/month. After signing up for reliant for a long term plan my bill instantly jumped into the hundreds. I'm not saying there are sketchy charges, but when signing up I definitely did not foresee some small extra fees becoming big enough to almost double my bill. As soon as my term is over I'm dumping this. I'd recommend hopping plans to get better prices than going with a long term one like I did. Definitely a mistake I won't make again.

AVOID RELIANT

These jerks won't add my wife to our account. She would have to add a seperate account and they would charge me a huge penalty for closing my account.

Terrible Accounting

Reliable has take over $1500 out of my checking account over the last 3 months without my consent. I have yet to be refunded and received another $600 bill. (My average monthly bills is $111).

Reliant fined me for being their customer

The representative was saying while offering the plan that if you move to different location, you should not pay cancellation fee. Now they are charging. It's bad luck to be a customer of this company. Don't recommend anyone!

WOW!

JUST got on month to month yesterday, so needed to see about a new contract. The CHEAPEST that I could/can get now is still 30% HIGHER than I was just paying! Right now, 7/19/21, GEXA is the cheapest, even though still higher that what I was paying. What a rip off, or go SOLAR!!Please don't bother writing me an automated response. It SHOULD be beneath you.....

Lies & Inconsiderate

Today my wife and I both lost a full days work and all food in our refrigerator. This is the story, we already live at the address we need electricity. A family member had the current account and everything was to be transferred over to my name tomorrow on July 1, 2021. We did everything Reliant required of us in a timely manner. Yet the power was still turned off at 8:30 this morning. Even after calling and complaining all we got we broken promises and the passing of the buck. I'll tell you guys at Reliant and Center Point this much, my job is to sell solar systems and yes I do sell them to your customers. I know that from now on, everytime I am on the phone with one of your customers I am going to rebuttal every chance I get and put as many of your customers on solar that I can. Have a pleasant day.

Vent

Dont use theses thieves. This is a vent because nothing will happen as you can see by their horrid reviews.

Wife called to tell them we would be moving out at the at the end of the month, but she didnt use the words cancel my account, so we received a bill for the following month. I recommend you use ANYONE ELSE, other than reliant, because they arent.

Shop For Another Company - Not Reliant

I regret signing up with Reliant again. Huge mistake. Their rates were terrible. At one point, I had to sign up for a deferred payment plan. I didn't want to, but customer service pushed me to do it, not willing to offer any other option. I knew that would make a mess of things. Bottom line, their rates are too high. Shop elsewhere.

Scam

Their door to door sales man enrolled me without my consent.

Terrible Experience

I used Reliant for over 7 years and recently had a terrible experience. Over the past couple of years in our latest residence we have experienced numerous price increases and an unauthorized plan change. After countless phone calls questioning all the changes Centerpoint was sent out to test the meter and not only had to change out our meter once, but had to come a second time to change it out again due to the meters not functioning properly. As a result of all of these issues, we have become very unsatisfied with the service and customer service with Reliant and have changed to a different service provider. After we made the change in service, we were sent another ridiculously inflated bill.Since then we have spent countless hours on numerous phone calls questioning the inflated bill, all the increases, the unauthorized plan change and the fact that the meters had to be changed out twice and have literally gotten nowhere with your customer service department. One customer service representative said that they could offer us a more reduced price, but since we were no longer customers the best he could do would be to reduce the amount by $100. This is not acceptable, we have clearly been grossly overcharged for electricity going back over a year where the rates were steadily increasing.

Crooks

Reliant continuously charges unnecessary "notice" fees and "recovery" fees even if you keep communication and keep your promises to pay. Although you pay prior to the "disconnect " date you still receive a recovery fee. Even though they offer a credit they expect you to pay full amount or you get charged another late fee, notice fee and recovery fee. Crooks!

Never Ever Use This Company

Their billing is TERRIBLE. They won't charge some months, and then they'll randomly charge you for multiple months. Good luck trying to budget. Honestly, the worst experience that I have ever had. And when I canceled, they smacked on a $300 cancellation fee.

Worse Electric Company Ever

I moved my business to a new location and simply wanted to transfer my electricity plan to Reliant. I thought it would be easy. It has been the most difficult process I have ever faced. The customer service reps on the phone ALL have broken English and are difficult to understand. They say the have my issues resolved and the next day another set of issues! How difficult is it for a profitable business to simply set up an account with Reliant? I am now locked into a 3 year plan which I am regretting already. Not from the plan standpoint, but strictly from the service level standpoint. NEVER recommend Reliant again. And I thought they were the big well run company.

Bad experience

Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. I have been with you for years!!!! have been with Reliant Energy and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other , one bedroom apartment and my bill is always over 130.00!!! I have no kids, one bedroom apartment and hardly home and my bill is Sky high. I never get a good explanation why its soo high. Supervisor told me she couldnt help me and to call center point and hung up on me. WORSE EXPERIENCE EVER

Watch out!

Be aware.we was enrolled and charged for one day after we was told we would have 15 days to decide ,then we was told it was hooked up and our other co.was then taken away,then they charged us 9.00 on only the 2nd day of the 3 day grace period.omg .I will never ever go with them ever.we was lied to,ripped off and all the other.we was charged by our other company and was told you wouldn't pay.we are sr citizens trying to get a lower bill.the nerve of your comp. To treat us this way and act like we're stupid is shame on you all.
I expect people to honor what they say or represent. I will plaster this all very social media until I get satisfaction and my 175.00 I was charged to me,not the company its my money!
You can pm me for my address and phone number.i am so upset and appalled by the way we were treated and lied to.
Social media is just perfect until I get satisafation.!!!and only the beginning .

Reliant really

Please stay away from average billing. I have been with reliant for almost 4 years but no benefit of being a loyal customer my electricity bills keep going up even when I try to manage my electricity.Terrible customer service and they will do nothing to help you with the high electricity bills.Please stay away as they are a dishonest company

Asdisted with a verage billing plan ..excellent service from rep carlos 3-17-21

Professional and knowledgeable help from reliant energy electric co .would highly recommend service

Worst Customer Service

My bill for a small apartment was 3times higher than my house!! When I called in I was told it had it had to be that my unit wasnt operating properly. I told him I actually had no power for 3 1/2 days so theres no way it could be three times as much as the previous month. The supervisor told me just pay my bill and hung up!!!

Do not service with this company

Don't service with this company Im stuck in a year contract and still waiting for the light to be connected it's been over a week. These people are quick to charge but don't move their asses they work when they want.

Ms

How can one place have such great reviews of Reliant and another such serious complaints? On one consumer review board every review I read was one Star. Its time to renew my electric contract and I want to check out different companies.

Very Dishonest Company

First of all, it was my bad because i was so busy at this Monday morning 03-08-2021, so i had my wife to call in Reliant to check on the rate and move the plan to our new house if she could. (I should do it on my own.) however, this should not be the reason Reliant jack up the rate 50% tricked her verbally active contract. Now i feel that the rep pushed her to confirm the contract over the phone because the rep tricked her to confirm the rate which is 50% over regular rate in the area. However, she received EFL and contract for final signature which it is typical how I active contract, she forward to me to take look. I noticed the price the of the contract is 50% higher, then I told her not to active contract which she said she did not sign anything yet. she thought the rep is going to send her the contact, she said OK, somehow the rep took that is OK to active contract. about few hours later same day, I reached out to the customer service and even the manager, now they are asking for early cancellation fee to change plan. Well, the matter is the rep offered 50% higher rate than regular rate in the area, if this is few % increased I may just suck it up and stayed with them. Not on this 50% higher. This is the way how Reliant treat the existing customer! I canceled plan because pay the cancellation fee is way much better deal compare this outrage high rate. What a dishonest and Sneaky company!

They don't renew solar buyback plans and they steal your electricity

Why would my solar plan revert to a non-buyback plan when the original contract ends? Why wouldn't you notify me or try to sign up for another plan? I was told it would revert to a plan that would be a different rate, but that it would stay a buyback plan. Coldest month in a decade and I'm paying a higher rate as well as giving them free solar from my panels.They also said that when I switched from regular power to a solar buyback plan that there wouldn't be a cancelation fee because it's Reliant to Reliant. Then they charged me the cancelation fee anyways. I called them and they said they'd refund it, but it would take a few months. A few months later, and it's still there. I call in again and they argue with me saying they won't refund it. It takes a few calls and going around in circles before they finally agree to refund me what they already should have refunded me, and shouldn't have even charged in the first place. Another 2 months later and they refunded me the buyback credit on the solar account! After calling and arguing with them again, they finally sent me the cancelation fee. Incompetent at best, and probably actually dishonest and shady.Definitely canceling and switching to someone else.

My bill

Wish I never would have got reliant they bull shifted me my bill has never been so high.NEVER!

Price Gouging Ba$t@rd$

STAY AWAY!! Reliant is the most expensive electric company Ive ever partnered with. Ive paid over $1,000 from December thru February. Ive taken all the necessary steps to secure my home for energy waste. The truly free weekend plan is not feee at all! TRUST ME! They get theyre money one way or the other. I keep my thermostat no more than 70 F, regardless of cold it gets, Ive installed all new windows (2 years ago), I use the nest thermostat, I turn off my unit when Im at work, and I have tu free weekends plan. Youre better off paying a flat rate. Forget the so-called money saving plans Reliant has no compassion and no interest in anything except price gouging.

Higher bill

Everyone needs to check the billing on reliant since I had no power for four days and my bill was higher than last month. Don't recommend reliant energy since customer service is about 1 star, drops calls & higher bills when u have no power!!

Very worst service, they will just cheat customer without informing about surcharge protect.

Very very worst service, they will cheat customer by charging extra fees without intimation.

Good service great price

Easy to deal with, fixed price eco friendly.

Lied to drag you to sign

I was told by the sales man that came to knock in my front door that i would get credit of 300 dollars if i joined reliant. I was told to leave my prior provider and to not worry about how it would affect my credit. Iwas told that i would get my deposit returned after six months and I did not. It was a year after. My point is they lie about everything just to get you to sign. As everyone knows it cost money to change providers and it cost money to leave old provider as well. I was fooled and now i pay the price. Please I anyone reads this review please make shure u ask alot of questions. Record the sales man that come to your door, and make shure you dont listen to him READ THE CONTRACT. The sales man will say lies just to get you to sign and will not help if you in a bad situation

Most difficult experience of my life

Wasted 5 months going round and round with them on trying to get new service. Finally gave up and went with different company.

Better than people say

I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan.

Very happy to call back and ask only Ms. Swami from Reliant customer serv Rep.

I am the Loyal customer. I called second time today after first call (the guy very dissapointed me). Second time I called and Ms. Swami answered to my call and she was very professional, nice, she answered to all my questions regarding my rate plan and my rewards. I am happy the Reliant company has such amazing people who has right professional etiquette to talk with customers. Thank you Ms. Swami- I would be happy if next time I will call the cust.serv.again to update my plan, so I will in the right place with right person like you to talk about new plan for continue with Reliant.

Worst service ever this year.

I have three accounts with Reliant Energy. I have been a loyal customer for 30 years. I asked them 5/21/2020 to remove the balance billing program, the representative talked around the subject, and did nothing. I threaten to call corporate office and the manager finally deactivated balance billing this morning 1/13/2021. Mgr. Adrienne id#9114848, told me I had to pay $359.65 before January 20,2021 in order to get a 299.00 credit.My vacant home has nothing in it to pull electricity and Reliant has sent me a bill over 200.00 each month the year 2020 and when I challenged the billing process, Reliant manager said okay today we will deactivate the billing program. They only record in conversation what they want to keep for record. I am at a point where I will be moving to another service provider because my loyalty with Reliant means nothing if you don't pay what they decide is fair. I wasn't really credited anything although the manager said to me my bill should have been only 36.00-40.00 per month for the past six months. No representative ever tell you to cancel billing program if your home become vacant, they only goal is to sign you up and lock you in. I should not have to threaten to go to the news station in order to get this program deactivated.

Playing

I will not recommend this energy provider at all. Their customer service is very bad. For 1bed room apartment and for two people I got $260 bill for a month. I was very surprised as this is the highest amount I ever got! When I took the service without signing any contract, customer representative told me per kw rate as 10 cents and for this rate I was expecting my bill around $50-60 bugs, however, upon enquiring again I came to know I am paying 13.79 cents per kw. Customer representative asked me to get into a contract plan to reduce the per kw amount and after signing for a contract also I was getting bill around 170$ for a month. Again after re-enquiring I came to know that no contract were assigned to my account and I am still getting charged 13.79 cents per kw. I will never recommend this service to anyone!

RELIANT NEEDS HELP

I applied for service in July 1962 w/HL&P and was required to give a DEPOSIT, which I complied. As time passed HL&P was changed to Reliant. I received no deposit back. In March 8, 2019 I Approved a 20 Month plan which was cancelled on December 18, 2020. I talked to Reliant earlier about getting a better rate, and was told that I was getting the BEST WE CAN DO rate. So I applied for service elsewhere. In that I am on a fixed income and the Covid virus I needed Help. NONE FROM RELIANT
Then to top it off Reliant charged me $200.00 dollars for early cancellation. I had over 20 months completed. And guess what did not get my DEPOSIT back either. Its hard for me to believe I stayed with HL&P and Reliant 58 years and this is the way I get treated. RELIANT NEEDS HELP

Bad

They are very sneaky with hidden fees. They do not mention them to you as your signing up but they are in the contract. They only tell you the good stuff. The hidden fees are in contract and they really get you on them. Be careful signing up. I dont recommend them at all

I will never have reliant ever again

I signed up for a average billing cycle which they said would be cheaper, oh no it is not. I pay more for my actual bill. My average would be $120 and my actual bill would be $80 and then they gave me a deferred balance of $400out of nowhere. And if you get off it you would have to pay it. I dont know how they are running they are scammers big time makes it impossible to get off it without paying $600. DO NOT GET RELIANT!

DON'T SWITCH TO RELIANT

Called them Nov. 2 to enroll. Here we are on Nov. 12 and I still haven't gotten hooked up with them. I call and never hear back. I have had my ac guy remove my TXU thermostat and put a new one in. Paid $200+ for that. They kept telling me they hadn't received my IDs which I sent 4 times!! They never call me back!! Wish I had stayed with TXU!!

Under Handed At It Worst

Do not be fool in thinking this company is is not underhanded. They add on fees without notifying you, your bill get higher after doing same watts each month, and customer service is so unprofessional. With this company you have watch your bill each month because they will try slip new charge in or get over . Customer service is a joke they try out talk you, argue with you, and no matter how much prove you have to support their in wrong won't honor it. Been with them for year old Reliant was ok but the last few years been bad roller coaster ride. They been even worst during pandemic. No appreciation, no concern for customer well being like being in jail relationship. Do not give them your time or patience go with more professional company.

Manipulation

I signed up for prepaid service because I only needed temporary service. I was told and also read that when you have prepaid service you only receive service for the amount of credit in your account. I left $30 on my account. Then 2 yes later I receive a all from collection for services. I called to get an explanation of why I was being charged when I only had prepaid service and was told it doesnt make sense but there is nothing that can be done about it. This company is a complete scam and is threatening to ruin my credit for a fraudulent bill. Do NOT get this service or you will be disappointed. I plan on disputing the charges and would NEVER recommend their services to anyone

False Advertisement

Most horrible customer service and they do not honor their plans. I renewed my plan earlier this year for a plan that included a google mini and they now are saying that they never had one that offered that and will not send me the google mini. I have been on the phone with them 5 different times. The first couple of times the person told me that it would have to be 30 days after I renewed before they would send it. Now they say that was not true there was no such thing. They have continuously lied and argued back and forth with me. I will be changing to a different electric company. HORRIBLE!!! Would NEVER recommend to anyone...

DO NOT USE THIS COMPANY

This company has absolutely screwed me over. I moved out of my apartment in APRIL, its now NOVEMBER almost. They auto pay charged me for June, July and September even though I canceled my services in APRIL. I went through a whole phone call recording with a lady and agreed to cancel, then realized I was being charged for someones elses electric. I called again and they said theres nothing they can do so I disputed the charges and now they keep calling me saying I owe $420 when I dont considering I didnt live there. Now I am calling them and they are saying it was a forced moved out which means I supposedly didnt cancel it, they did which is not true. And some how my sisters name is on the account now when it was mine before, when she was a whole separate account with them. THIS IS THE WORST COMPANY YOU COULD POSSIBLY USE. And on top of all this, they just hung up on me instead of doing their job.

Plans are misleading