Reliant Company Reviews

We've been collecting customer reviews for Reliant so you can get the inside scoop on what it's like to be a customer.

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Our Take on Reliant Energy's Reviews

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How We Rate

We aggregate data from multiple sources, including our customer reviews, rates, Public Utility Commission statistics, JD Power ratings, Better Business Bureau, and surveys.

My Take: By Matt Oberle - Sept 8, 2025

Reliant Energy is one of the largest and most recognizable electricity providers in Texas. A former incumbent who's been selling electricity since before Texas deregulated, Reliant has plenty of bad reviews as well as lots of loyal customers. The biggest gripe from customers seems to be high prices and a general unwillingness to recommend to other Texans. They get the highest marks for ease of ordering and customer service.

Electricity Plans for Reliant

Houston - Centerpoint Service Area Plans

Plan Term Rate
Reliant Power Savings 12 plan 12/months 11.9¢/kWh
Reliant Power Savings 24 plan 24/months 11.9¢/kWh
Reliant Basic Power 12 plan 12/months 15.8¢/kWh
Reliant Basic Power 24 plan 24/months 15.8¢/kWh
Reliant Conservation 12 plan 12/months 15.9¢/kWh
Reliant Conservation 24 plan 24/months 15.9¢/kWh
Reliant Power Savings 2,000 kWh 12 plan 12/months 20.3¢/kWh
Reliant Power Savings 2,000 kWh 24 plan 24/months 20.3¢/kWh
Rates as of Jun 15, 2026 at 02:10 PM

Dallas - Oncor Service Area Plans

Plan Term Rate
Reliant Power Savings 12 plan 12/months 12.9¢/kWh
Reliant Power Savings 24 plan 24/months 12.9¢/kWh
Reliant Basic Power 12 plan 12/months 16.2¢/kWh
Reliant Basic Power 24 plan 24/months 16.2¢/kWh
Reliant Conservation 12 plan 12/months 16.5¢/kWh
Reliant Conservation 24 plan 24/months 16.5¢/kWh
Reliant Power Savings 2,000 kWh 24 plan 24/months 21.3¢/kWh
Reliant Power Savings 2,000 kWh 12 plan 12/months 21.7¢/kWh
Rates as of Jun 15, 2026 at 02:10 PM

Lubbock - LPL Service Area Plans

Plan Term Rate
Reliant Power Savings 12 plan 12/months 14.5¢/kWh
Rates as of Jun 15, 2026 at 02:10 PM

Best Reliant Plans as reviewed by Texas Electricity Ratings

Reliant Conservation 24 plan

Our Rating:
Plan Term: 24 Months
Plan Type: Tiered Rate

Relieant's Conservation 24 is a two year plan that encourages customers to use less energy. Customers often complain that electricity companies incent people to use more energy than less, and this plan actually gives those folks a legitimate choice to use less. The energy rates aren't all that great, but they're actually LOWER if users use less than 1,000 kWh of energy in a given month. The energy charge goes up when customers use more than 1k kWh, but not astronomically higher. Unlike most of Reliant's plans, this one does have a $5 a monthly recurring charge. As a 2 year plan it also has a $295 cancellation fee.
thumb_upPros:
Flat Rate that rewards less energy usage
thumb_downCons:
Not the lowest rate

Reliant Basic Power 24 plan

Our Rating:
Plan Term: 24 Months
Plan Type: Fixed Rate

Reliant's Base Power 24 plan is a fairly straightforward electricity Plan. It's a 24 month plan, or two years, so it has a $295 cancellation fee. The Energy Charge is actually pretty low, definitely competitive with the current market. The only interesting thing is that it has a monthly recurring charge that changes depending on usage. If a customer uses less than 1,000 kWh a month, the charge is $9.99. If they use more than 1k kWh in a month, the base monthly charge is $0.00. It's a pretty good plan.
thumb_upPros:
Flat Rate, no Bill Surprises
thumb_downCons:
Sliding/Variable Monthly Usage Charge

Reliant Conservation 12 plan

Our Rating:
Plan Term: 12 Months
Plan Type: Tiered Rate

Relieant's Conservation 12 is a one year plan that encourages customers to use less energy. Customers often complain that electricity companies dont incentivice customers to use less energy, but this plan actually gives those people a legitimate option that rewards them for consuming less electricity. The energy rates aren't all that great, but they're actually LOWER if users use less than 1,000 kWh of energy in a given month. The energy charge goes up when customers use more than 1k kWh, but not astronomically higher. Unlike most of Reliant's plans, this one does have a $5 a monthly recurring charge. As a 1 year plan it also has a $150 cancellation fee.
thumb_upPros:
Flat Rate that rewards less energy usage
thumb_downCons:
Not the lowest rate

Reliant Power Savings 24 plan

Our Rating:
Plan Term: 24 Months
Plan Type: Bill Credit

Reliant's Power Savings 24 is a fairly solid plan. It has a $50 bill credit that kicks in at 1,000 kWh of usage, which brings a fairly high energy charge down to something pretty competitive. Granted, it's a bill credit, so using less than 1k, or way more than 2k kWh will still result in some pretty high bills. But for the sweet spot of small home owners, that use over 1k, but not too much, this is a great plan. It also has no monthly recurring charge, which is nice. Plan does run for 2 years, though, and has a $295 cancellation fee if you break your contract.
thumb_upPros:
Has a $50 bill credit, no monthly recurring charge.
thumb_downCons:
High Energy Charge, bad for apartments.

Reliant Basic Power 12 plan

Our Rating:
Plan Term: 12 Months
Plan Type: Fixed Rate

Reliant's Base Power 12 plan is an easy to understand electricity Plan. It's a 12 month plan, or one year, so it has a $150 cancellation fee. The Energy Charge is actually pretty low, definitely competitive with the current market. The only interesting thing is that it has a monthly recurring charge that changes depending on usage. If a customer uses less than 1,000 kWh a month, the charge is $9.99. If they use more than 1k kWh in a month, the base monthly charge is $0.00. Not a bad plan.
thumb_upPros:
Flat Rate, no Bill Surprises
thumb_downCons:
Sliding/Variable Monthly Usage Charge

Reliant Power Savings 12 plan

Our Rating:
Plan Term: 12 Months
Plan Type: Bill Credit

Reliant's Power Savings 12 is a fairly solid plan. It has a $50 bill credit that kicks in at 1,000 kWh of usage, which brings a fairly high energy charge down to something somewhat competitive. Since it is a bill credit, so using less than 1k, or way more than 2k kWh will still result in some high bills. However, small home owners that use over 1k, but not too much more, this is a great plan. It also has no monthly recurring charge, which is nice. Plan runs for 1 years, though, and comes with $150 cancellation fee if you break your contract.
thumb_upPros:
Has a $50 bill credit, no monthly recurring charge.
thumb_downCons:
High Energy Charge, bad for apartments.

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Reliant Rating and Review Summary

There are 465 total reviews for Reliant, with an average rating of 1.7/5.

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