Reliant Company Review

We've been collecting customer reviews for Reliant so you can get the inside scoop on what it's like to be a customer.

You can order Reliant Energy Plans online.

cheapest Electricity rates and plans in Houston texas

Electricity Plans for Reliant

Texas Electricity Ratings can help you find the best Reliant electricity plan. Below are the lowest priced Reliant plans, as well as our ratings and reviews.

Houston Electricity Rates from Reliant

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Plan Term Rate
Reliant Power Savings 24 plan 24/months 14.9¢/kWh
Reliant Power Savings 12 plan 12/months 15.9¢/kWh
Reliant Basic Power 24 plan 24/months 17.2¢/kWh
Rates as of Jul 22, 2024 at 03:25 PM

Dallas Electricity Rates from Reliant

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Plan Term Rate
Reliant Power Savings 24 plan 24/months 15.5¢/kWh
Reliant Power Savings 12 plan 12/months 16.5¢/kWh
Reliant Basic Power 24 plan 24/months 17.2¢/kWh
Rates as of Jul 22, 2024 at 03:25 PM

Best Reliant Plans as reviewed by Texas Electricity Ratings

Plan Name Plan Rating and Review

Reliant Conservation 24 plan

(5 / 5 Stars)

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Relieant's Conservation 24 is a two year plan that encourages customers to use less energy. Customers often complain that electricity companies incent people to use more energy than less, and this plan actually gives those folks a legitimate choice to use less. The energy rates aren't all that great, but they're actually LOWER if users use less than 1,000 kWh of energy in a given month. The energy charge goes up when customers use more than 1k kWh, but not astronomically higher. Unlike most of Reliant's plans, this one does have a $5 a monthly recurring charge. As a 2 year plan it also has a $295 cancellation fee.

Reliant Basic Power 24 plan

(4 / 5 Stars)

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Reliant's Base Power 24 plan is a fairly straightforward electricity Plan. It's a 24 month plan, or two years, so it has a $295 cancellation fee. The Energy Charge is actually pretty low, definitely competitive with the current market. The only interesting thing is that it has a monthly recurring charge that changes depending on usage. If a customer uses less than 1,000 kWh a month, the charge is $9.99. If they use more than 1k kWh in a month, the base monthly charge is $0.00. It's a pretty good plan.

Reliant Conservation 12 plan

(4 / 5 Stars)

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Relieant's Conservation 12 is a one year plan that encourages customers to use less energy. Customers often complain that electricity companies dont incentivice customers to use less energy, but this plan actually gives those people a legitimate option that rewards them for consuming less electricity. The energy rates aren't all that great, but they're actually LOWER if users use less than 1,000 kWh of energy in a given month. The energy charge goes up when customers use more than 1k kWh, but not astronomically higher. Unlike most of Reliant's plans, this one does have a $5 a monthly recurring charge. As a 1 year plan it also has a $150 cancellation fee.

Reliant Power Savings 24 plan

(3 / 5 Stars)

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Reliant's Power Savings 24 is a fairly solid plan. It has a $50 bill credit that kicks in at 1,000 kWh of usage, which brings a fairly high energy charge down to something pretty competitive. Granted, it's a bill credit, so using less than 1k, or way more than 2k kWh will still result in some pretty high bills. But for the sweet spot of small home owners, that use over 1k, but not too much, this is a great plan. It also has no monthly recurring charge, which is nice. Plan does run for 2 years, though, and has a $295 cancellation fee if you break your contract.

Reliant Basic Power 12 plan

(3 / 5 Stars)

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Reliant's Base Power 12 plan is an easy to understand electricity Plan. It's a 12 month plan, or one year, so it has a $150 cancellation fee. The Energy Charge is actually pretty low, definitely competitive with the current market. The only interesting thing is that it has a monthly recurring charge that changes depending on usage. If a customer uses less than 1,000 kWh a month, the charge is $9.99. If they use more than 1k kWh in a month, the base monthly charge is $0.00. Not a bad plan.

Rates as of Jul 22, 2024 at 03:25 PM
Looking for more? Compare all available Reliant Plans

Reliant Rating and Review Summary

There are 465 total reviews for Reliant, with an average rating of 1.7/5.

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Reliant
1.7/5 465
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Recent 5 Star Reviews

Solar panels warning
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If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Bcortes from Cypress, TX on May 5th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 12th, 2022

Switched over
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I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

Joseph from Plano, TX on February 13th, 2022

Thank you for the great feedback, Joseph. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

Reliant on February 14th, 2022

You all SUCK
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How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES

Loosers from Houston, TX on October 21st, 2021
Love them
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I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service.

Monicab from Houston, TX on September 17th, 2021
Asdisted with a verage billing plan ..excellent service from rep carlos 3-17-21
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Professional and knowledgeable help from reliant energy electric co .would highly recommend service

Average Billing Plans Explanation from Weatherford, TX on March 17th, 2021

Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.

Reliant on June 10th, 2021

Good service great price
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Easy to deal with, fixed price eco friendly.

J from Tyler, TX on February 20th, 2021

Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.

Reliant on June 10th, 2021

Very happy to call back and ask only Ms. Swami from Reliant customer serv Rep.
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I am the Loyal customer. I called second time today after first call (the guy very dissapointed me). Second time I called and Ms. Swami answered to my call and she was very professional, nice, she answered to all my questions regarding my rate plan and my rewards. I am happy the Reliant company has such amazing people who has right professional etiquette to talk with customers. Thank you Ms. Swami- I would be happy if next time I will call the cust.serv.again to update my plan, so I will in the right place with right person like you to talk about new plan for continue with Reliant.

Zhanarina from Houston, TX on January 15th, 2021

Thank you for the great feedback, Zhanarina. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

Reliant on January 19th, 2021

The best
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I'm still indebted to the customer service representative Nathally who walked to my door courageously and convinced me to opt into reliant Energy. I don't regret signing up for this service. The best ever i have used

Pascal N. from Balch Springs, TX on September 17th, 2020
Educated sales service!
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So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision. Claudia Martinez Pena

Anthony Trevino - Reliant Energy Rep from Burleson, TX on July 6th, 2020
Mrs Drama Queen
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Hi as you may guess yes I am Mrs Drama Queen. I just became a customer today and power was scheduled for turn on today. I thought when i was approved with 0 deposit it was a good day that it was my lucky day. NOT! First off it was not from Reliant all that had happened , had happened. I had been living with my In-Laws for the past 7 months , 5 days , 4 hours , 57 mins. , and 15 seconds. Yeah that bad. Anyway a house my Mother In-Law owned all of a sudden became ours. My husband and I's. I had to go through drama to get the people living there out. Finally I had to get them evected. So out they went. I am not sure exactly when but they were gone by the time I went by yesterday checking to see if it was cleared so I could starting moving. Well people when you move into a new place dont forget to check everything including the utilities if they were on or off. As far as I knew they were on that pay as you go electric. I had told them a few days before to shut everything down that I wouldn't carry them , so yesterday I assumed all was off. Today I called around for Power and up tell Reliant none of the others made any sense. Seriously! When I was approved and told my Power would be on today. I was excited. My husband he has serious seizures. Especially in hot mugging weather , which was what it was like today. My husband has what they call Grandma Seizures which is the worse of it's kind. And almost all of the time when he has one he ends up in the hospital , at times as long as a month. Anyway after a hour went by I got on my tablet , found Reliant signed up waited about a hour then got on my tablet again , going to Reliant's web page and the lady who helped me ( think her name was Sandra ) was calm , polite , and very helpful. She assured me that the power would be turned on. So after logging off I waited for almost 3/4 hours. You ever have the feeling of pure panic run through-out your body? I did! I was scared out of my mind. My husband usually is the only one who can calm me down. Well he was Pail as a ghost. That's when I started calling again. What they on the other line didn't know , ( the Reliant Customer Service Person ) was I couldnt drive my husband to the hospital , and my tablet refuses to let 911 calls go through. I didn't tell them this , honestly I didn't think it would matter to them. Then my phone decided to have a mind of its own it kept shutting down , and always just when I was about done. It did this about 4/5 times , each time I had ( at least I thought I did) to start over. They , in total I believe was three no four operators , all started out with getting me calm and I would tell them what was going on , never failing right on cue that's when my tablet decided to venture on it's own. It shut off. Well this went on until the 5 time and then I think Juan C. Is his name. He stopped me before I got first sentence out , he said no problem that he'd would read the notes or what not and he'd be right back. Minutes later he was confirming the questions and concerns i had expressed to the other Operators. He said no problem got it. Guess what , yeap my Tablet went blank I wanted to scream , but instead I cried. That's when it happen !Bam! Power! The Power came on. Well my husband is good. He took a cold shower and rested. As the night winds down I remembered what JuanC had said right before being disconnected, he said no problem I got it. And I'll be dam he did just that. Now I on the other hand , Yes I am doing fine but after spending 4 hours on and off the phone , not knowing what I'd do if my husband had one of those moments , I am now off to the liquor store I think it's a good night for me and Mr. Patron to get to know each other. Thanks Reliant for being what all the other electric companies swear up and down to be , but aren't. That's honest , caring , helpful in times of need , a friend. Well all at Reliant ( Especially the ones that had come to my rescue ) Stay safe , and Healthy And Please.......... " Be Safe " " Be Happy " " Have Fun " " Peace Out " Sign: A Very Happy Customer Lisa C.

Lisa Coppage from Robert Lee, TX on May 26th, 2020

We are thrilled to hear that our customer service team was so helpful to you. Thank you for taking the time out of your day to leave us a review, Lisa. We are happy to provide great customer service and appreciate your business. We're always here if you need us.

Reliant on May 27th, 2020

Excellent service
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The service is excellent, helpful staff and great experience

Vo from Houston, TX on May 7th, 2020
Better than my last 2 companies!
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We moved to our first home about 4 months ago (we were in an apartment before) and took the opportunity to try a new service. The agent I spoke to got us an amazing deal for first time homebuyers. He also got us in contact with their security side of the company who beat any quote that Vivant, ADT, and a lesser known company could offer. Anytime that I have had to call in regarding my account the agents have always been friendly and helpful. I used the chat service for the first time today, and it was also a great experience. I would definitely recommend Reliant.

KatoKat from Spring, TX on December 12th, 2019
CUSTOMER SERVICE
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Thanks to Billy Emp ID 09103506 our shop was able to get their electricty turned on a day in advance from the original schedule. Very professional and helpful. Went above and beyond " just " customer service. Thank you Billy !!

Angela Harris from Gainesville, TX on October 16th, 2019
Energy Company Change
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I signed up with a young man named Devin in Killeen,TX. Great presentation. Sounded too good to be true. Switched from Just Energy and am completely satisfied. Godsend for my financial well-being.

Frank Marichalar from Killeen, TX on August 5th, 2019

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant on August 12th, 2019

Best in Tx
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Two young men in Walmart approached me with information. Normally, would not have taken the time. The appeal was free nights. I work as a housekeeper. Get home @ 6 pm, turn AC down, do laundry, cook, shower. Literally, Reliant saved my bank account. Was paying between $2-300 per month on electricity. As a healthy senior, that was still a large amount of each months funds. Cant say enough about Reliant Energy, truly rescued a senior trying to survive. Now I am revived, cool and clean for the next day for unbelievably low cost! Not paid for this review, just so truly blessed by this company!

LaDonna Davis from Dallas, TX on July 3rd, 2019

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant on July 15th, 2019

Best Price, Great Service
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Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the following month. So far with the second month, there has been no increase. I also really like the monthly estimated cost and energy use notifications as well as the website itself, which is very good in my opinion.

Jerrell from Bedford, TX on September 10th, 2018

Thanks for your feedback! We'll continue to do our best to provide affordable service to you and all our customers. Thank you for choosing Reliant!

Reliant on October 19th, 2018

I love Reliant!
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Great customer service!

Susie from Irving, TX on August 25th, 2018

We're so happy that our customer service agents were able to help you. Thank you for choosing Reliant!

Reliant on December 17th, 2018

Great service!
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Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company!

Laura from Zapata, TX on February 7th, 2018

Hi Laura - Thanks so much for the great feedback and for recommending us to loved ones. We appreciate your business!

Reliant on February 12th, 2018

So glad this is what I chose
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After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me.

Mary S from Irving, TX on January 16th, 2018

Hi Mary - Thank you for your feedback. We appreciate your business.

Reliant on February 1st, 2018

Best energy service
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I love this energy company and the prices are reasonable

Bernadette from Dallas, TX on September 21st, 2017

We love you back, Bernadette! Thanks for being our customer!

Reliant on November 16th, 2017

Reliant Energy
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This is the best Energy company I've had since relocating here 6 yrs. ago. They work with you and explain info to you & they go out of their way to help you.

B. Gardner from Dallas, TX on August 11th, 2017
Amazing customer service
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I forgot to make a payment and my power went out. When I called customer service both agents were so nice and did everything they could. One lady even wanted to give me numbers to churches that could help pay the bill. Which I didnt need but was a nice thought. Still shocked at how nice everyone was

Tara from Houston, TX on August 9th, 2017
Great service, great online system and mobile system, clear plans, and excellent renewable options
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I have been a long-time customer and could not be happier with Reliant. I wanted a renewable plan, and the agent had to put me on hold to find the renewable plans for me. There were several excellent renewable options. The weekly summary of my usage is delivered in an email that is easy to read & understand my electricity usage over the previous week, compared to the week before, and with the temperature data.

John N from Houston, TX on August 1st, 2017
Great customer service
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Great pricing/plans and great customer service

Long Time Customer from Tyler, TX on July 26th, 2017
On-line Chat
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I am very pleased with one of the Reliant staff named Samuel. During our chat he took the time to go over different plans and made recommendation on the plan that meet my needs. I have been paying over $300 per month for my electric bill during the summer season. The new plan - Secure Advantage 12 I am able to save over $100 per month. I also explain to him about my parents who are in their 90's and needing a lower electric bill. He suggested that the Reliant Learn & Conserve 24 plan is more suitable for their needs.

Samuel is very professional and takes time to go over different plans and options that are offered through Reliant. I appreciate his dedication and commitment in meeting the needs of Reliant customers. He is definitely an asset to Reliant and deserve a bonus and pay raise.

Diana Barclay from Houston, TX on July 25th, 2017
I have been very happy with Reliant
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Been with Reliant for several years, happy with the customer service, pricing, and haven't had any issues.

Miss Dee from Arlington, TX on June 16th, 2017
We have LOVED having Reliant!!
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We haven't had them for very long but we have been really pleased with the bill set up and the price was one of the best around.

L. Hendy from Plano, TX on June 5th, 2017
The Best EVER
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Never have a problem. Web site and weekly updates are fantastic.

Rita Ross from Tyler on May 20th, 2016
GREAT COMPANY
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I been with reliant for the past 9 months and my bill is never pass $35 a month on a 2 bedroom apt!!! i will never switch to another company!!!!! :)

Mary C from Houston on March 4th, 2016
Great Electricity Usage Tracking Tools & a $50 new customer credit to Boot!
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I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling. Their online platform is great and I enjoy being able to track my usage. In fact, I get a weekly email update on my energy usage and estimated ending bill amount. This allows me to make usage adjustments as I go instead of getting a big bill at the end of the month.

Jennifer S from Cypress on February 3rd, 2016
Great service with 50$ off for new accounts
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Great customer services, after comparison on several sites decided on going with reliant because they have better reviews, reliable company and they have best price for 12 months contracts right now.

Sam from Houston on January 5th, 2016
Great Online Platform and $50 Credit for New customers
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I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. Their online platform is great and I enjoy being able to track my usage. In fact, every week I get a weekly update on my energy usage and estimated ending bill amount. This allows me to make adjustments as I go instead of getting a big bill at the end of the month. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling.

Jennifer S from Cypress on December 9th, 2015
Great Plans and Great Service
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I have been with Reliant for the last three years and found that the plans offered are very competitive with other electrical providers. The customer service reps. are knowledgeable about there product and very helpful.

Lawrence from Mjssouri on March 23rd, 2015
Free Weekends
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Good prices and promotions, sign-up bonus free thermostat. I have free weekends.

James from Carrollton on February 19th, 2015
Great Company!
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Customer Service is #1!

Bill Smith from Wylie on May 24th, 2014
Couldn't Be Happier!
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We've been Reliant customers for 8 years, and have never had a problem of any kind. The best things about Reliant are the Customer Service and the Webpage. We get emails and texts daily to let us know how much energy we are using, at what time, and on what, hour to hour! We know every day what our anticipated bill will be, and have plenty of time to make changes in our usage that have an immediate and direct impact on the bill. They have online chat, 24/7, and we don't ever have to wait to get a hold of a customer service agent, who are always "T-Mobile-Nice". Currently, my favorite thing about Reliant is my new plan; I think it's called Free Weekends 24, and I LOVE IT. we get charged nothing for our energy use from 8pm Friday through 12midnight Sunday, and we just wait to do laundry and really enjoy our air conditioner on those days. it's reduced our monthly bill this month by over $100! I really just can't say enough about Reliant, and frequently refer friends and family to them. Everyone says they sound too good to be true, but 8 years later, the other shoe still hasn't dropped. I think they are the real deal!

Henry & Christine from Corpus Christi on August 16th, 2013
Very good to me
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Would recommend them. I like their service, their pricing and their website. The weekly emails with my energy usage help me be mindful of my energy usage and cost of it.

Dana Boatman from Dallas on August 11th, 2013
Great service at Reliant
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I have been with Reliant for years and have had great service. I have usually been on term plans of 12 months and when I discuss options with customer service, they provide good options - usually lower priced plans with different term or different monthly charge. I find the bills easy to read with the summary on the front page and all of the details on the next page. I would highly recommend anyone to try them out. One other thing - the web site is easy to use and easy to read.

JCN from Houston on July 15th, 2013
Wonderful Company for me, but the renewal is something to think about
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I been having Reliant energy for over a year now. I like some of the customer service Reps since some show attitude over the phone. I don't any problems with their plans since i always research my info before signing up. (to the ppl complaining about the rates being 8c etc and after taxes is 12. pay attention to the EFL because that is where you get your break down. the rates do not reflect taxes ONLY surcharges from the utility company in the area like for me in houston is center point, dallas/forth worth oncor and this is the ppl that have the right to raise those surcharges and that is why your rates are high) i have been satisfied until now that i have to renew the options are not that great but surely will research more

Eliseo Angel from Houston on August 28th, 2012
Excellent provider
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I have been with Reliant for many years and have been very pleased with their
customer service. I have never had a billing problem and appreciate that they
offer 100% renewable plans.

J. Rowlands from Fort Worth on October 4th, 2011

Recent 4 Star Reviews

Overcharge their long-term customers and will charge you at end of your contract
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Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

Amin from Houston, TX on September 13th, 2021

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on September 22nd, 2021

Better than people say
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I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan.

Another User from Spring, TX on January 16th, 2021

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant on January 19th, 2021

Reliable product and fantastic customer service
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While I used them for my needs, Reliant had reasonable rates and I never experienced an outage like I had from other providers. The place they really shined was helping me cancel their services, oddly enough! I spoke with a friendly support person who assisted me in terminating my account due to DV related issues. I would happily work with this company again just because they proved they cared more about my safety and wellbeing than my money.

Shawna from Denton, TX on April 18th, 2020
Good Customer Service
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I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by 5 cents per kWh. Very good service.

JB from 11111 on July 26th, 2017
Easy move out
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Had some question in moving electricity from current address to new address. customer service person Justin helped with patience. he is great and solved my questions/problem quickly.

Dav from Dallas, TX on July 25th, 2017
Great Customer Service
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When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You will be able to understand them and they will take ownership of your problems. You may find yourself talking about common concerns before you say goodbye or even promising to say a prayer. They have great people on the other end of the phones! And they may live just a few towns over.

Nonni23 from Corsicana, TX on July 1st, 2017
No complaints, great company.
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This was my company last year with a 12 months plan, they let me sign in without a deposit (taking in consideration I had no credit history as a new resident to this country.) The website is very good you can easily manage your account and do everything online.

Great Customer Service.

Hector Almaguer from Houston on August 15th, 2016
Lo-ong time user
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I have used Reliant since before the breakup of the monopoly when it was HLP. Had a few problems before computer technology, but they were quickly fixed. Usually had to do with mis-reading the meter. I'm on Reliant Secure 12 plan, with Bill averaged over 12 mo. 1 person - 1,000 sf. - Aug 1291 kWh, Sep 1131 kWh, Oct 826 kWh. Bill each month is from $100 to $111.Time to renew and was looking for a lower rate. I guess there are some, but the monthly delivery charges get you. And company reviews. Ugh!Remember, most people only write reviews when they are angry or frustrated (I'm no exception). Since most of the reviews for ALL companies were negative, I'll just stick to the tried and true. At least I know bill will be every month.

Janet from Houston on October 16th, 2015
Excellent customer service
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I had an door to door agent come to my house.. I think he said his name was Javier .At first I was going to close the door in his face but I listen to what he had to say and he gave me this new plan called Truly free weekend 36 I was on contract so he gave me $300 dollars bill credit to make up or it every since I did that my bill has been way less then the usual.. He gave me this quote of a price and it came out to be cheaper than what he said... He left me with his number and everything in case I had any questions... If you all see him/them come to your door u better answer because u don't know how much u could be saving... :)

Sherry from Dallas on May 25th, 2015
Pretty Good Company
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We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a struggle when I went to renew our plan but they eventually gave us a lower rate.

Scott from Grapevine on March 11th, 2015
Great rates when you sign up, high rates once it's time to renew.
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I'd recommend this company, however get a long term contract. Visit powertochoose.org to scan through many companies and their rates. Because once your a customer of reliant they sky rocket those rates.

Ike from Dallas on March 6th, 2015
Would Recommend!
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I have been with Reliant for a little over 9 months. I had no issues with the install process and have had great service since. Yes, their rates are higher than most other companies...but I have never had a billing issue or problem with their service. I really like the free iphone app that you can track your usage down to the hour and see you estimated bill. There are never surprises on my bill. I would recommend Reliant to a friend.If you use the referral code 10677164-5 when signing up, you will recieve a $50 Thank You card Toward your Reliant bill!

B.G. from Dfw Metroplex on February 4th, 2015
Yearly Review
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Reliant has been tremendous in keeping the monthly cost down. They have lived up to everything they said to me.

Connie Moreland from Hurst on May 29th, 2014
Hassle free energy option
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I have been with Reliant for several years and have been very satisfied with all aspects of the power company. I would recommend Reliant as your power company option.

Tom from Arlington on March 7th, 2014
No problems
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Ive had Reliant for almost a year now. Never had any problems with them. Im about to switch only because Ive found lower rates elsewhere. The only thing I don't like about Reliant is that at the time of contract expiration they offer higher rates. If you research their rates and find a better deal then they will honor it, but they should offer all of their rates not just higher ones. Its all about business to make money, I understand. Ive never had problems with their payment system, and the customer service reps were friendly and informative when I had questions. The online chat is a little slow. I found answers to my questions before the online reps responded back to me, but at least the option is there I guess. Overall, good company, no problems. I love the weekly summaries of usage, and alerts to notify you when you are close to your budget. I like them, just wish they were a little more competitive with their current rates.

Crystal from Fort Worth on June 23rd, 2013
Free weekends are not really free.
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I just had the free weekend plan for a month. Friday 8pm to Sunday midnight is the "free" time. The label is here:Average price 11.5¢ per kWh, based on 2000 kWh, includes the following:Energy charge per kWh: 12.2¢Base charge per month: $0.00ONCOR Delivery charges passed through without mark-up : $6.48 per month and 2.8876¢ per kwhWell, it looks great at first and low usage people like me with five months of below 500kwh would not have much choice.I still have to pay oncor charge (2.88c per kWh) on free weekends.Hope this will help anyone thinking about the "free" weekend plan.

May from Fort Worth on June 17th, 2013
Reliant Is Good Provider
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I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I believe a lot of people's complaints result from their not understanding the pricing structure upfront and they may not analyze their actual costs and compare provider rates properly. Also, many people do not realize how much their actual usage can vary from month to month. To get the best understanding of company offers, the monthly power consumption in kWh from the previous year should be used to the calculate each month's cost under the new plan offered by each considered provider using the base cost of the power provider, plus the base cost of the transmission line provider and his other additional costs, the power cost of the power provider, the power related cost of the transmission provider and any other costs on the Electricity Fact Sheet. Using this method to calculate the total annual cost for each provider considered, provides a fair comparison. It is important to carefully read all parts of the Electricity Fact Sheet because of additional fees not mentioned in the pricing section.

Raymond Bartels from League City on June 1st, 2013
Great service
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Have been with Reliant for about 3 years. I watch the offers on Power to choose website, and take the best offers that are available, staying with Reliant, because we have had such a good experience with them. We have some rental property, and sometimes had to have power turned on,temporarily, at a house after it has been vacated for us to do some work there. They have always been very efficient at taking care of our needs. Currently, our plan is about to expire, and Reliant is not anywhere near the best rate. I am not opposed to changing companies, to save money, However, I hate to leave Reliant. So I have been reading reviews, and every company has horrible reviews, including Reliant. I am thinking that most don't post a review until they have a bad experience, and it sounds as if that can happen with any company. I don't care for TXU. They tell you on the phone what their special rate is, and not until you pin them down will they tell you what it will really cost you, after the fees. I want to know the bottom line. I have always felt like Reliant has been honest with me, and felt that TXU was trying to trick me. After all that has been said, I don't know who I will go with, but will never allow any company to have direct access to my bank account, regardless of what I have to pay.

Jan from Fort Worth on April 17th, 2013
Really like the service
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I've had a good experience. Initially had my account info wrong, but was easy to correct.

Johnny from Corpus Christi on February 1st, 2013
Very happy
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i just signed up for Reliant again. Our house is large and we use 3 to 5 thousand kilowatts a month. My last plan I was paying 6 cents a kilowatt hr. So I couldn't call them without a charge. Big deal. I was saving 300 hundred dollars a month compared to a couple of years ago. Heck that is worth the hassel of emailing if I have too. I am about to start paying 7.5 cents and its 100 percent renewable energy. Now I am green and still getting a pretty good deal. The service representive was very nice and I barely had to wait more than 2 minutes to talk to her and no service charge on that call. This time the calls are free. YEA! I am so happy.

Rosanne from Fort Worth on April 27th, 2012
CHEAPEST & BEST PROVIDER
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Reliant Energy gave me a FREE Energy Monitor. I average 45% Cheaper than my neighbors. I have few outages. I pay 5 Cents / KWH. My average TOTAL ELECTRIC BILL is $122 / Mo. I got a FREE Energy Analysis with a A+ Rating! Netpique LLC - is a BAD Place to work. Reliant needs to change contractors. Execellant Reps in Reliant Customer Service.

Jack M. Wolfson from Grand Prairie Tx. U.s.a. on March 7th, 2012
Very good company
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Never have a problem with this company always there for me.thank you

Guadalupe Valdes from Pilot Point on January 25th, 2012
Reliant
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Reliant is a good company with decent customer service.

Greg from Harker Heights on June 28th, 2011
Higher rates for honest
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I've been with Reliant in Houston since the beginning before dereg. I've always thought of changing companies, but every time I do and begin to research the others, I always find serious complaints about others' customer service and especially overbilling or cramming new plans onto existing customers. Reliant has never done any of this to me, and while I pay a penny or even 2 above some "cheaper" advertised rates by the newbies, I trust Reliant to give me the bill I deserve. I have a new digital meter, so it's pretty hard for anyone to overbill me now that I can see the numbers. Reliant Energy has a good enough Web site that shows billing and usage history. I am on average billing, so get the same $ bill each month. I'm happy enough to stay with Reliant. I give them a 4/5 stars. I don't give a 5 to any one because I am mad at general rates for energy, but this is not really Reliants fault.

Brad Pearl from Houston on August 4th, 2010
Reliant is fairly reliable and true to their words
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They don't have the best deals in town but are
easy to work with. I have used them for several
years now and have had no issues billing wise.

Hari S from Dallas on July 13th, 2010
A Little Higher, But Worth It
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I have been with them going on a decade. (Prior to moving back to Houston, I had them and in 2000 I again signed up). While, in theory "it's all the same when you flip the switch" the issue is more about WHOM you select and HOW long they have been around. I would thus prefer to be with the people who have been in my area since day 1 as opposed to some fly by night company. Yes, I pay about 6% more than a fly-by-night ma-and-pa electrical company started in someone's basement in Waxahachie, TX - but I prefer the safety net of the people who know the grid the best. Their customer service has been always above measure, and my history with them lends me the afforded measure of getting prompter responses. Just because it's cheaper somewhere else, ask yourself why.

G Velasquez from Houston on May 27th, 2010
Reliant energy
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Switched to them from Gexa and TXU before that. Prices were reasonable on 6 month fixed plan. Online bill pay was simple and easy. No complaints

Manny from Dallas on January 12th, 2010
Nary a problem
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I really love their customer service any time of day or night. The rate with their Power Tracker plan is really low, and the automatic debit card payment method at no extra charge is simple. I like to view my account online, and they let me go paperless to do that.

Skippy from Katy on October 30th, 2009

Recent 3 Star Reviews

Plans are misleading
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I signed up for average billing and I thought I was getting a deal but they carry over the extra usage and you owe a whole bill on the back end.

Micka from Lancaster, TX on October 27th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on October 28th, 2020

Telephone chat
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I chatted online with my phone to Brittany. I called asking for extension, I was able to get more time than originally requested. I want to thank Brittany for being so helpful and prompt in assisting me. She was very professional and I can tell she is very nice. Thanks again Brittany good job

Cindy from Houston, TX on February 17th, 2020
Pricey
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I have not been home (2 bedroom apartment ) in 1 month , and my bill is $150 . How !!! And I havent been home ..

JustWoW26 from Killeen, TX on January 5th, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on September 22nd, 2021

Too Expensive
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Expensive- They have their own rate per kWh rate, then Center point passed on rate. Feels like i am ripped off. all together i am paying 13 kWh.
Their online portal wont allow to schedule payment of your own chosen date.

Too Expensive from Katy, TX on December 1st, 2019

We appreciate you taking the time to leave a review. We are happy to go over fees, usage, and charges with you. We also have tools to help manage your account like weekly summary emails and home energy snapshots. Please contact us at 866-222-7100 for assistance with your account.

Reliant on December 2nd, 2019

On line chat
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I was using the on line chat for assistance about my current plan. Heidy was pleasant and very helpful, as well as responding quickly to my needs.

Brenda from Carrollton on May 14th, 2016
Used to be better, as a 5-year loyal customer, impossible to enroll a plan at new customers' rate
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As a customer with reliant for over 5 years, i think it's time to leave.it used to be pretty easy to fix the rate whatever the plans i could find online, but not the case any more since about a year ago. rep keeps telling me, you're not eligible for this, not eligible for that, and trying to trap me to sign a much higher rate pricing plan instead.in past 5 years, the overall experience was pretty smooth, no disconnections and just few glitches here and there.but business is just business, customers are looking for lowest rate indeed, and there're companies with quality service too.

Mike from Houston on February 8th, 2016
Satisfaction
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Very satisfied.13 years already...

Assaad Rechdan from Houston on December 29th, 2015
Once the promotion ends
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They had a good promotional price when you sign up with them, but the pricing after contract and what they have to offer is less desired. Even when an account manager contacted me with a better promotion which I calculated to what my usage last year was everything would be $30+ dollars more a month. Its a hassle shopping around and switching, but you need to do with you need to do. Customer service is great and no hidden charges, but the pricing will not be comparable to what you sign up for. If you are able to understand the charges that you can calculate the price differences from other companies. Don't focus on average pricing. To estimate costs take your energy charge and add it with delivery charge which would give you your base cost per kWh. Then there is the recurring fee of $8.72 for delivery charges from every provider so that is standard. Also be weary of base charge. Reliant doesn't charge this but some companies do. Also note even with the added base charge a company could probably still be cheaper because of the lower kWh charge. Some plans have variable energy charge for instance if you use 1000 kWh you get a charge at 5.2 cents but if you go above that say 1001-2000+ kWh then its 8.9 cents. Definitely pay attention to that if you consume 1001+ kWh. Either way they will get your money just depends on your usage as they say. You might pay more for less but if 3 months out of the year you use less then 1000, then the savings for your usage will be noticeable if you are a high energy consumer.

D from Houston on February 13th, 2015
Straightforward and honest
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After 2 years with another electricity company in Houston, I switched to Reliant. The switch was very easy. Reliant has slightly lower rates than other companies in Houston area. Most importantly Reliant runs a fair and honest business. Their contract is more customer-friendly than other electricity companies I tried. There are no secret fees stipulated in small print, unlike in Green Mountain Energy. I pay a reasonable bill every month.I have had no problems with Reliant so far. I would definitely recommend Reliant over Green Mountain Energy.

Anonymous from Houston on August 11th, 2014
Excessive Transmission Charges
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Been with Reliant for forty years but feel it is now time to move on at the end of the current plan. This month my electricity usage was $90.00 and the transmission and other charges dinged me for another $50.00. I haven't seen such high charges for transmission since I have been on this current horrible plan. I am a senior so I am concerned.

Margaret Talbot from Houston on October 10th, 2013
Great at first; Bad renewal rates
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I was really happy with Reliant when I signed up. The rate was one of the lowest offered and their service was reliable. After my 9 month contract though, the rates offered to me were ridiculous. I rarely go over 1,000 KWH and they must count on that because the cheapest rate offered was 13.1 cents per KWH. Only when you go over 1,000 KWH did it start to come down but marginally. After looking at what the other companies have to offer, I'm canceling with Reliant. I would think that if they were truly concerned about their clients, they would make loyal customers who pay their bills on time want to stay. Judging by the rates they're offering, that does not seem to be the case at all. Goodbye Reliant. With a market for energy, who needs you? I can get the same service somewhere else for a lot less.

Rachel from Mansfield on June 20th, 2013
They all get your money one way or another
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The reviews here for reliant energy are mostly unfavorable...yes, there are some cheaper plans out there, but doing the comparisons takes a great deal of time, and in the end,there are added fees or a difference in a disconnect or change fees that make up for a few cents per kw hour rate..i have been a customer of reliant energy since the start,as i had houston lighting and power before that who changed to reliant energy,who is now reliant energy an nrg company..sum total it comes to well over 30 years at different residences..their telephone customer service is ok,not great,but at least they answer the phone..if you have a problem, you are referred to centerpoint energy who actually handles the transmission of the electricity and any outages, and their telephone reps can be rude..reliant is basically just the billing name or so i was told,,in fact,centerpoint handles most of the electric companies you can choose from and they read the "smart meters"...if you rplan was changed to something "similar" to what you had (this has happened to me a few times)it is because of changes in regulations and lately , because of the new smart meters that can be read from the street..i am disappointed they no longer have the "wind driven" power,but if you want that, it is about 14.5 cents per kw with the other companies...overall reliant is as good as the others...i will have the newest "nights and weekends" plan when my contract expires, so i may change my mind!!

Msw from Spring on May 7th, 2013
Reliant
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Reliant provides acceptable service

Bill from Houston on February 15th, 2013
Reliant Energy - one of the better Centerpoint Energy providers
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Here are a few things to expect from most energy companies:1. After your contract ends, the energy company will send you a notification of your rate increasing to a variable rate (which usually translates to 2-3 cents higher/kWh by a certain date). They are supposed to notify you of this change. I've noticed as a customer, we get short-changed of one month from the contract rate (if you signed for 7 cents for 6 months, you'll only get that for 5 months). Then your rate goes up significantly if you don't call to change to a cheaper contract 2. Most companies have this basic $9.95/mo charge if you don't meet a certain kWh, usually 1000 kWh. That will pose a problem in those more temperate months like in the spring and fall because although you're paying lower kWh,you're paying that extra $9.95/mo for no reason. ASK YOUR ENERGY PROVIDER WHAT THE LIMIT IS. I got a minimum of 800kWh/mo with Reliant; if I go under 800kWh, I will have to pay $9.95. Good thing about Reliant is that they do a weekly energy usage report, and you can keep up with how much you may owe. That's pretty useful to me, considering I live in a smaller space, thus less usage.3. Make sure to ask about any extra fees you should be aware of. That's how a few cheap energy companies can get you. For instance, ask if there are new connection fees, activation fees, month-to-month fees - pretty much ask them how does their offer compare to other companies. Although Reliant is not the cheapest company, they are relatively helpful when it comes to electronic notifications and online billing. Their customer service seems to be confused most of the time, but bilingual (spanish and english, useful in Texas). They aren't hard to get a hold of like other companies people have complained about. I've had them for a year now, and although my electricity isn't that cheap, it's comparable to other companies I could have went with. Every 6 months, though, I have to call and change my plan to another 6 month contract to keep costs "low." People are more likely to post negative reviews than positive reviews - for every one positive review, there is probably 5 more negative reviews for energy companies. Just keep that in mind because everyone's negative personal experience has actually gotten me to ask these companies the right questions on what to expect.

Grace from Houston on October 25th, 2012
Company makes it difficult to optimally renew.
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Was with Reliant for 3 years and received letter explaining contract to expire in less than a month so called Customer Service. Verified all information with Mario only to discover he couldn't discuss matching competitive rates. Transfered and verified with a lady who, after hearing my request for a 12 month contract at a lower rate, put me on hold - twice. Didn't like the rap music so I hung up the second time and although a recall number had been requested, never heard from Reliant in the next 2 hours.Apologies if I sound like a curmudgeon but I just wanted to renew at a rate being offered by multiple other firms. Much like the TV providers, Reliant seems to be more proficient at attracting new clients rather than renewing present users. Oh well, contrary to what their business model indicates it's too easy, cost free and seamless to switch so, 'Hello Brilliant Energy'.

Ronald Ternosky from Plano on June 5th, 2012
Easy to read billing. Good price in beginning. Renewal rates not good.
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We switched from TXU a yr ago. Their bills are simplified. They quote flat rates i.e. oncor delivery charge, etc. However, now that our one yr fixed plan is up the "only" options they have "at this time" (per cust service rep) is an energy charge of 11.0/kwh or 10.5/kwh. I am not paying 5.9/kwh. There are some other charges but those don't change. When searching on powertochoose I found not only does reliant offer plans (same 12 month fixed) at 8.9/kwh. AND other companies are offering 7.7, 7.9, etc. They told me to go online to my acct & see what else is offered. IF I don't find a better rate (than what she quoted) call back bc they don't want to lose my acct. WTH - why not save us all some time & just be competetive now. Why do I have to go online, call back, blah, blah, blah? And btw - online only offerd 11.0/kwh.

R Johnson from Hudson Oaks on May 31st, 2012
Fire man
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Have been using Reliant Power Tracker plan, and have noticed a a big
difference. But. I also had rig vents installed and had more insulation blown in
my attic. Cut my bill in half.

Charles from Houston on March 27th, 2012
Decent
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Signed up for Reliant and set up my online account, which was then lost, but I couldn't sign up again because I was already signed up. Finally got that ironed out, but never did receive an e-bill although I did get their weekly newsletters - hmmm. Finally they began to send paper bills, and I mailed in payment as I couldn't get their website to work. I don't like that there is a fee for calling customer service. However, the online chat is free, and the customer service through that was very good - they did solve the problems.Overall they are okay, .

Nikki from on December 29th, 2011
Rate goes up
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Signed up for Basic Power Variable rate Plan. Rate started low - 4.6 - but after 4 months is up to 10c -- so switching away from

Charles Carson from Dallas on October 13th, 2011
Too good to be true
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Switched to Reliant when they had a come-on 5.2 cent rate a few months ago (Basic Power Flex). Sadly, they just jacked it up to 8.1. They don't tell you, so you have to monitor their website. Still a pretty good rate so we'll stick with them for a while but we may have to shop around again shortly if they stealth increase on us again. Anyway, we had a good run of 3 months of low bills in the heat!

Anonymous from on August 23rd, 2011
Reliant energy review
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I got an excellent intro 6 month rate for 100% wind energy. After that period expired, the rates were decent, but I couldn't even find a plan with 100% green energy. I switched to Bounce Energy.

Tony from Plano on August 13th, 2011
Trying to renegoiate with Reliant Energy
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We have been with Reliant Energy since Jan 2011 under a 6 month contract. We were notified by mail that our contract was nearing the end and we would need to re-sign. Our rate was 8.1 cents per kWh. Now they are offering us 10.6 cents. A big increase and at a time that has proven to be Texas' highest electric usage months. Have had no problems with service since switching from TXU but can't justify the jump to 10.6 when there are so many other companies out there offering better rates. So I'm shopping. Would consider staying with Reliant but they seem more interested in getting new customers than keeping current ones. If they would match a rate that another company offers I'll stay. But if not, I have to think of my pocketbook and what's best for our family. Wish me luck.

A. Coppedge from Ft. Worth on June 29th, 2011
No real issues
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I have not had many real issues with reliant. However, I have only been with them the two years I have reisded in TX, so I don't know any other company. The rates have been RATHER steady, with only about a $30 change across the months. I know each month I will have about $100 worth light bill. But the highest I have paid...when the plan kicked in, was about $120. I hope to find a better rate and lower prices now that I am trying a new company... who knows?? I will surely let you know when I know something and my feelings toward reliant may be a little more negative! :)

Niki from on November 8th, 2010
Good Basic Provider
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Went with them 2 yrs ago-no problems with billing or plan. Few plans, no incentive to stay since they lowest rate only goes to new customers not loyal customers-had a high cancellation fee.

D.J. Hardy from Fort Worth on May 6th, 2010
Reliant getting too high in price
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Had reliant here in Dallas, TX when they first started up to get away from TXU and they have been going , up an up an up in price ever since to where I,m changing again. They are way to high now along with montly fees to top it off.

Steve V from Dallas on June 21st, 2009
Reliant Energy - Great Service
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Good service - good rate

Todd Jones from Houston on March 2nd, 2009

Recent 2 Star Reviews

Ridiculously expensive
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My electric bills were $300-$500 almost every month. Absolutely ridiculous. We were so conservative with our electricity and trying every way possible to keep our electric bill down. Other friends with the same square footage house and same electricity usage were make almost half that with other companies. We finally switched and then Reliant adds all these extra charges onto my last bill making it almost $700. Theres a cancellation fee of course which we had no problem paying but an extra $250 for no reason at all. So happy we switch. Do not recommend. Save your money folks.

Andrea from Mckinney, TX on March 30th, 2023

Hi Andrea. Thanks for bringing this issue to our attention. Please calls us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US if you would like for us to review your usage and charges.

Reliant on April 1st, 2023

No notice, No email, No text message, No electric
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In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA

Electric Cut Off from Houston, TX on November 10th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on November 14th, 2022

Editor's Note:

Your frustration is understandable. The problem with the Power To Choose.org is that the only focus they have is about the rates.
Here at Texas Electricity Ratings, we've reviewed hundreds of plans and can help you find a great Houston electricity rate. Just check out our 'Recommended Plans' and you can get a competitive, fixed-rate electricity plan without spending hours of time researching.

Karl Trollinger on May 29th, 2024

Early Termination Fee
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I recently had to move from one Texas town to another for work. The apartment complex I moved into has a contract with another provider, so I was not given an option of which electric provider to select. Reliant is charging me a $150 early termination fee, despite not having the selection of providers at my new residence. When I called to speak with customer service, I am informed there is no way to credit the termination fee. I have been a long time Reliant customer, but when my lease is up in a few months and I move into my new home, I will no longer be a Reliant customer nor will I ever provide a positive recommendation, on the contrary I will advise all friends and family to avoid Reliant.

Randy J from Plano, TX on November 1st, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on November 14th, 2022

Does not respect promotions
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Reliant has battled me for almost a year now. They promise a google hub max when you sign on for a 2 year contract. Reliant energy has screwed me over because in my initial phone call where I agree to the contract I said the words "Google hub" rather than "Google Hub Max" so currently I've been denied the right to null my contract for inaccurate promotions. Reliant has defended their contract by sending me a Google Hub Mini and stating that everything gis now settled on their end and if I'd like to leave I MUST pay myself out of their contract. Have no issues with billing, But a company that cannot uphold their promotional offers for new customers is no company I would recommend. Choose your words wisely with Reliant Energy. I would also like to mention that multiple agents have confirmed my issue is easy to fix, However no manager that I spoke to would assist me in correcting the issue.

Zelot42 from Laredo, TX on June 2nd, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 7th, 2022

Do you enjoy your energy
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Do you enjoy having hours of your time wasted on the phone only for nothing to be fixed? If so come on over we have spent the last week trying to get our energy transferred to our new place. 7 calls around 30-90 minutes a piece to only be told the same thing over and over

Anthony from Fort Worth, TX on April 12th, 2022

Thanks for taking the time to leave us a review, Anthony. We're sorry that you didn't have a satisfactory experience when you contacted us. If you would like for us to look into this issue further, please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 14th, 2022

Very disappointed with this company
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I had reliant for two years. Everything was okay for the time been. Then suddenly I decided to switch to a different electricity provider and the double my last electric bill. Their excuse is that their system changed my plan to average usage. I did not even know about it. I was like,what the? They told me I need to keep the account monitored. Hello!!!! I had a two year plan!! You were not supposed to change it! Now I have to pay over $400 dollars for the month of December 2021! Are you kidding me?! It's not even Summer!!!this is outrageous!

Sandra from Houston, TX on January 11th, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on January 25th, 2022

Poor Customer Service
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Our church requested a review of our account several months ago and it was found that we were overcharged just over $1,800, which we were to be refunded. That was several months ago. Supposedly we were sent a check, but it went to the wrong city! Multiple attempts to resolve this have been unsuccessful, with us being told "it will be resolved within 3 weeks." Still nothing!

Andre Howard from Freeport, TX on November 19th, 2021

Hi Andre, thanks for the feedback. This isn't the type of experience we want our customers to have and we would like the opportunity to review this issue. Call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on December 10th, 2021

Fine but crazy expensive
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So far the customer service side of things has been fine and we haven't experienced outages unless it's a block-wide one. However, I was jumping between plans every 3-6 months to save money on power before this. Our usual power bill (slight variation during seasons) averages around $50/month. After signing up for reliant for a long term plan my bill instantly jumped into the hundreds. I'm not saying there are sketchy charges, but when signing up I definitely did not foresee some small extra fees becoming big enough to almost double my bill. As soon as my term is over I'm dumping this. I'd recommend hopping plans to get better prices than going with a long term one like I did. Definitely a mistake I won't make again.

Dylan F. from Fort Worth, TX on August 12th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on August 13th, 2021

Was lied to about renewal rate
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I've been with Reliant, formerly HL&P since the 70s. I'd never felt cheated until my current plan renewal. I was told I was getting a better/lower rate than my expired plan. WHAT A LIE!!!! I've NEVER had to pay as much for my light bill as I do now! Then to find that I'm locked into this plan for 2 years, unless I pay $200 for changing my plan. I tried talking to customer service, but it was like talking to a robot; no feelings, no empathy, no caring about your extremely high bills, even though you're a senior with a fixed income. NOTHING!!!As soon as I find another provider I am done with Reliant. They could care less about me being a loyal customer all my grown life.

Velma McAfee from Missouri City, TX on September 19th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on September 21st, 2020

EXTREMELY HIGH PRICES
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Reliants prices are very sketchy to me. Every single month my bill increases, even if I used less energy than the previous year in that same month. During this terrible COVID pandemic, which has created very hard economic times, especially for a young widow trying to raise two children alone, I feel like your company is just hitting me at every possible turn. I do not have the energy or time to even care to look into another provider because I am barely capable of navigating the death of my husband right now, but I thought you should know your bill, which I can barely pay each month, is the bill I dread receiving the most.

Sommer from Arlington, TX on September 5th, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on September 16th, 2020

Experience with Reliant Energy
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Ive been with Reliant for approximately 45 years,of course at different residences in the city of Houston. Ive been pretty happy with Reliant until I moved to 3903 Portman Glen Lane in 2004. Ive gotten up in age, and since time each time theres rain or a thunderstorm the electricity and the gas are turned off. Each time it happens there are problems with the fuse box,with the air conditioning unit. the water heater, and the light bulbs.At this time in my life I cant afford repairs that cause certain items to have shorter lives. My range is affected, and my washer and dryer. As well as my television sets, my refrigerator, and my garbage disposal. Id like to know why these interruptions in services occur and what is your company doing, if anything, to resolve your issues. Thank you.

Mildred L. Jones from Houston, TX on July 8th, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on July 8th, 2020

Very good for the first year
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The plan is amazing for the first year. It is down hill from there on.

My rates doubled and they claim that the rates have gone up for the new year. When i check with my friends that sign up, i find out they have the same rates i had my first contract.

M from Addison, TX on June 30th, 2020

We're sorry that you've had an unpleasant experience with our company. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm if you would like to discuss this issue further.

Reliant on July 8th, 2020

Reliant- Not the best rates
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While Reliant has been a good company to be with, I think resigning up with them has been unpleasant. They have good rates, but not the best. My bill price is the most important feature of my electric provider. They are not 5 star if they don't have the best rates. That is bottom line.

Rates Are Too High from Granbury, TX on March 20th, 2020

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on May 12th, 2020

When contract expires, you're rates will always go up!
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Everything was okay until my contract expired. The rate went from 11.0 to 13.0. Too many other companies to choose from with much better rates.

Dave from Pollok, TX on January 28th, 2020

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on January 29th, 2020

Inconsistent
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I have used Reliant for several years and wish I could find a better alternative. Recently when I switched from a regular plan to a solar buy back plan Reliant skipped one of my payments which I did not catch and now Reliant doubled up my payment in November. The result is it leaving me in a cash quandary. Reliant must be forgetting customers have other bills to pay so thanks Reliant for now adding extra stress so can cover my bills.

JMA from Harker Heights, TX on October 20th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on October 22nd, 2019

Power Outage
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On 10/10/19, Dallas had a storm of lightning, thunder, and heavy rain. My power was interrupted at 9:00 p.m. On 10/11/19, I called Reliant about the issue and the delayed responses from Oncor to fix the issue at 2:30 a.m., then 4:00 a.m., and progression to 11:00 a.m. Reliant wanted to say the responsibility lye on Oncor, but I beg the difference. I hired Reliant to supply my electrical service, and I have been a top A-One customer of paying my bill on time. Reliant need to intervene with Oncor as to the reason why it has been 13 hrs. and counting for the re-connection of my service. I hold Reliant accountable to intervene since they hired Oncor as a utility supply company.

Teresa J Taylor from Dallas, TX on October 11th, 2019

Thank you for your feedback. We know how inconvenient power outages can be. In Texas, your local Transmission and Distribution Service Provider (TDSP) is responsible for maintaining electrical poles and wires and restoring power during outages. Please visit us online at https://www.reliant.com/outage to find contact information for your TDSP.

Reliant on October 14th, 2019

Creepy Sales Rep asking too much personal info
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I recently moved and started a new Reliant account. The sales rep asked me a lot of very invasive and personal questions, such as "when do you get home from work" and are you at home on weekends and if not, how long are you gone from your home" and on and on it went because "he was trying to figure out which plan would suit me best". I finally had to put a stop to it and tell him that he was making me uncomfortable. If Reliant is asking reps to get this personal with customers, it really needs to stop. It's just plain creepy, especially for a woman that lives alone. If I had another choice of provider, I would've hung up on him after the first question. Unfortunately, Reliant was my only option so I just have to cross my fingers the rep was not a stalker with all of my personal information at his disposal.

MC from Dallas, TX on September 10th, 2019

We regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on October 1st, 2019

New Servie Set -Customer Service
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Customer Service set up 3 different accounts, all I want a transfer service, paying on three different accounts, they delete 3 times , shut power off in the process, in span of 24 hrs, one 8 Representative did not know what was done on account. Plus requesting a $600 deposit. WTF... They blew out 2 of my UPS and computer monitors with shut downs.

BigHex from Grand Prairie, TX on May 7th, 2019

Thank you for bringing this to our attention. We will need more information to investigate this matter to ensure this doesn't happen again. Please contact us here, 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant on June 17th, 2019

Reliant customers pay for their employee mistakes
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We switched to Reliant several months ago and are almost at the end of our current contract. We have 2 accounts- residential and commercial. My husband told the lady from Reliant that we wanted our residential account switched to Reliant. She stated she did not need the ESI number for that account. Well what she did was switch our commercial and the manger told us there was nothing he could do. We ended up paying an early cancellation fee for the commercial and was charged twice for the electricity for the residential since that contract expired. Thanks for costing us roughly $300 Reliant because your employee didnt know what she was doing and made your customer pay for your employee mistakes!NEVER again Reliant!!! BTW Gexa was great when we used them and we will be going back!

Rosemary And Donald from Richland, TX on April 23rd, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant on June 17th, 2019

Higher than other providers
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I use very little energy in my 1850 sq ft home - top month is August at ~900 kWh. Reliant does not offer plans that fit my usage habits and wont negotiate. Also, highest Energy Charge!! More than 3.5 cents higher than other companies. Refused to negotiate with loyal, long-term customer. What??? First time in 25 years I kicked Reliant to the curb.

RangerGideon from Houston, TX on April 16th, 2019

Thank you for your feedback. We are sorry you're not satisfied with your current plan and would be happy to discuss the other plans that may be available for your at this time. If you would like to discuss alternative plans, please contact us 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant on June 17th, 2019

Price game every year
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Every year I call to get prices. They give me the same speech. It doesn't matter how long you have been with them and that you pay your bill on time. Time for a change

C Kin from Terrell, TX on March 12th, 2019

We're sorry to hear you had a bad experience. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on March 18th, 2019

Be aware of this compamy
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Everything with Reliant takes months to process. On the top of that, their customer care representatives push the costliest plan they have to the customers to reach their sales quotas. They make it difficult to leave a contract, and try to squeeze every penny from customers in every possible way.

They didn't approve my application the first time I applied for electricity in July, though I had submitted all the required documents. Rejected my application almost after a month, during which I was fined heftily by my society. Later when I applied for the second time, one of their customer (dont) care representatives gave me the costliest electricity plan available with Reliant and now my electricity bill is increasing every week. I have submitted a request to change my plan and the timeline given to me is 2 months. THIS IS RIDICULOUS!

Kanad from Houston, TX on November 20th, 2018

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant on January 25th, 2019

Only caters to new customers
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My 1st contract with them was great with very competitive rates. But after it expired my next 2 contracts the rates kept going up and up. Finally I had enough and just switched to TXU Energy and now have lower rates then my 1st reliant contract. They also told me my plan ran out on the 27th of the month so that's when I had TXU take over but in reality my plan ran out on the 25th so this way they sent me a 2 day bill which the usage was only $4.88 but they got to hit me with 1 more monthly base charge. Ridiculous!!!

Shawn Ziemann from Troy, TX on May 3rd, 2018

Thanks for your candid feedback, Shawn. Prices will change according to market costs at the time, and we understand that no one likes to see an increase. We do all that we can to keep pricing competitive and we would love to have a chance to earn your business when you next renew. Give us a call or chat 24/7 to discuss plan options anytime: http://bit.ly/2DrlrXm.

Reliant on May 8th, 2018

Good rate, easy to monitor energy usage online. BUT THEY WILL NOT GIVE YOU REFERRAL CREDIT LIKE PROMISED
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Started my plan on 04/2016 and still did not receive the referral credit for mine and my friend's account. I chatted with agents many times online for explanations to why I did not receive the $50 referral. They were professional and seem to be willing to solve the problem. They apologized and assured I would get the referral credit in the next billing cycle. One disappointment after another, still did not receive the credit. I am not sure if it is a system problem or If the company is trying to save $50. I contacted them 4 times, and I am starting to feel voiceless. I don't know how to go about the situation, therefore I am here to voice it so you guys would not be surprised when the referral credit doesn't come in.

D. Nguyen from Houston, TX on December 10th, 2017

We are sorry to hear of your experience around the referral credit process. We truly love when our customers refer us to others and we don't hesitate to submit the promised credits. We were able to locate your account by the email address you provided (thank you) and have escalated this issue to the proper team. We expect that any outstanding credits will be applied within the next few days. We are really sorry about this inexcusable delay and appreciate you alerting us to the issue.
*Update 12/19/17* Credits have been added to both accounts and will be reflected on your next statement.

Reliant on December 19th, 2017

Watch out for rate increases
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I've been a reliant customer for a few years, moved between two houses with them, but you have to keep an eye on their rates. They more than doubled my rate within 90 days after the promotion period. My bill went from $150-175 a month and the last one before I switched three months later was $375.

Hunter from Tyler, TX on August 28th, 2017

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on May 22nd, 2020

Reliant Bill is always un expectedly high
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For one bedroom Apartment, I have been receiving more than $250 month sometimes..I had to pay a high amount to get it cancelled even though I wasnt on their contract...Hopefully company will charge a reasonable amount to its new customers..

Expectedly High Bill from Midland, TX on August 15th, 2017

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on May 22nd, 2020

Bad online chat customer service
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It's about time for my current plan expires, and I followed the previous representative's advice to wait for one month and then check back to see what plans are available. So, today I login back and connect through online chat customer service and asking for help with the available plans detail. This online chat customer representative does NOT show patience with me, and just keep pushing me to stick with current plan with rude attitude as how I feel , and just keep saying the plan they offered me is the lowest rate plan I can find any where else, and say they offer lower rates of renewal than new customers plans; which turned out not true while I provided him what I found on line, but he simply replied that's not available for renewal. then I asked for what other plans available, so i can consider, he just impatiently reply average rates of two plans and then then end the conversation, not even asking if I have any further question. very rude attitude. I have to say that, I never got so disappointed with Reliant as being a customer with Reliant for 4 years.

Disappointed Customer With Reliant from Coppell, TX on July 17th, 2017
Best to Worst in 2 years
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I have been with Reliant Energy for past 2 years and loved then. When my first year was up they offered me a similar plan to what I had been on so there was no reason to even shop around I accepted on the spot. This year when my Plan was up the best plan they offered me was to RAISE MY RATE 75%!! You read that right 75%. I called customer service and even though they were nice as always they had no power to offer me a better rate at all. I went to power to Choose and found a company with a good rating that offered me a rate 17% less then I was paying! So I will end up paying less next year rather then almost double that Reliant tried to offer me. Actually this same thing happened to me 4 years ago with Startex so it pays to shop around every time you renew. Shame on you Reliant You lost me for life!

Reliant Loses It's Mind. from Austin, TX on June 2nd, 2017
Will not own up to mistakes!
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I've just had probably one of the WORST customer service situations with Reliant! BEWARE. I rarely complain about a company but I will here. I had our utilities transferred to our new address over a year ago and then a few months ago we start getting bills in the mail for a different account that was started under my name at the same address that I was at before. The account had been opened for a few months before we contacted Reliant asking them what was going on. After talking to at least 5 different people we were told to send in paperwork proving we lived at our apartment that we had been paying utilities on for over a year already. We did that and then apparently that was not enough to "resolve the balance" and they were going to still make us pay it after more than likely they made the mistake and opened the account up on their own. So, we were required to fill out an Identity Theft Affidavit of which the police would not fill out their required section because they did not see it as identity theft but as Reliant's error. This issue has been going on for a few months now but they have finally taken the balance off my current account and have since closed the other account. I had to jump through so many hoops to prove a very obvious point: I did not setup a new account at my old apartment after I transferred our utilities to the new one. Why would I do that?! And still no apology or credit given after I had taken so much of my time to fill out paperwork, email, talk on the phone, and go to the police station twice to figure this thing out. I've been a loyal customer for 4 years now and I've paid all of my bills on time. This is how they treat people. Awful. We are finished with Reliant.

Steven from Addison on December 31st, 2016
Very high cost per KW
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I left Reliant after doing the math on my bill by hand as opposed to reading what was printed on there. The price per KW was a lot higher than what was printed on the bill. Most companies include the transmission fees in their cost per KW. Reliant does not include these fees and it seems like they are cheaper. One thing I did like was the ability to track the amount of energy you used from your smartphone. Unfortunately even though I was consuming a lot less energy than all my neighbors, I was probably paying the same amount since my price per KW was alot higher.

Pete from Round Rock on August 14th, 2014
Regret Changing To Reliant
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Sales rep who came to my door took my elec bill from the previous month, calculated some numbers and showed how Reliant's per kwh was higher but because weekends were free I would save money. WRONG For less kwh usage total (including weekend hours), using my old company Pennywise would have saved me $40 to 55 for bills in the last 3 months. I cannot believe it and I did the math with the rep and believed every word he said. RELIANT IS A RIP-OFF

Dee from Houston on June 12th, 2014
Poor Customer Service Policies
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I had major issues with their customer service POLICIES, at least they are telling me their "policies" don't allow them to help. They charged me twice because I have an automatic bill pay, but when online and paid in advance and apparently their computers unlike every other company in the world can't figure out how to override, so they charged me two days in a row the same thing. Then their "policy" doesn't allow them to refund the money for 10 business days, again like EVERY OTHER COMPANY they can't just credit the money back into your account they MAIL A CHECK. I feel bad for their customer service because their policies are setting them up to fail...what an ironic name for a company too...

Scott from Dallas on June 5th, 2014
Disappointed
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A representative came to my house and show me lower rates and would help us, I couldn't turn it down and for about a few months rates were good but then my bill doubled. I even checked to see the difference in usage and nothing different except I use a space heater in evenings but it wouldn't double from $119 up to $300. It got to I couldn't keep up and reliant will not help other than offer deferral plan but we know how that is. Sad when youre on time with payments and all they give you is a deferral plan with a switch hold. I refuse to deal with them again, Im going back to Firstchoice!

Shreyll from Paris on March 24th, 2014
Expensive, would not recommend
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I've been a customer for six years, only now do I realize how expensive my plan had been. Reliant gas not offered me any deals despite the fact I've been a loyal customer. They also keep moving my billing due date around, which is irritating.

Best to avoid.

Alex Whitaker from Houston on March 10th, 2014
Hefty Oncor Electric Delivery Charges
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Beware of the Oncor Electric Delivery Charge which is a fixed charge plus A PER KWH CHARGE! Yikes!!

Griffith from Arlington on January 22nd, 2014
Reliant increases delivery charges randomly
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Be careful when you enroll with Reliant. The delivery charges vary haphazardly and usually goes up. I am now paying as much for delivery charges (CenterPoint Delivery) to Reliant as my Electric use. I know that CenterPoint charges $10 to Reliant. Reliant loves to mark this up using various reasons.

Hal from Houston on January 21st, 2014
Planning to switch
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I am with Reliant for almost 3 years. But this time when my contract ended, I went to my account. The only plans they show are most expensive and long term, It seems like they wants to lock me in at higher price. When you go to their website without logging to your account, they show bunch of other long term cheaper plans. This is deceiving. I have decided to make switch.

R from Irving on October 6th, 2013
Bill has doubled
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I am going to switch due to the sharp increase in my bill over the summer. My apt is 750 sq. feet, and I kept my thermostat set at 82 during the day, 78 at night. My bill went from about $50 in July to $90 in August. This month (September), I have turned my air off between 7:30 am and 7:00 pm, and kept it at 82 at night. My expected bill will still be $81. A co-worker lives in a house with twice the square footage and keeps her thermostat set below 70 at night. Her bill is only $140.

I have not tried talking with customer service. The account management is easy, I think, the high prices are just not worth it.

Jennifer from Addison on September 18th, 2013
Leaving.....Again
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I have had good experience with Reliant but It appears that for long term customers they don't offer special plans that are otherwise available. My contract is expiring after a year and all the plan they offer me are much higher than the plans they have listed on their website. This happened the last time I had a year contract with them, so I'm leaving.....again!

DC from Arlington on June 26th, 2013
Time consumption!!!
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I am so disappointed in the customer service and their payment systems. I have consistently paid my account online with my debit cards and twice they have sent back my payment with a $25.00 charge on my account. I have only been with them since January! They claim that my bank has sent back an insufficient funds each time, this caused me to call my bank since I knew i had the funds in my account. My bank stated they showed no record of Reliant energy trying to pull my funds. They would be able to see when they attempted it. I even had the bank on 3 way call customer service still was unhelpful and claimed no accountability for the denied transaction. I am leaving them before my subscription is up..... $50.00 later in fees and $150.00 cancelation fee is a lot but I do not like having to worry about my electric being turned off, unaware they returned my payment.....beside the fact that I have probably spent a full day on the phone with them when you add my calls up. Their customer service is inept and useless in helping with any billing issues...... if you choose to pay online with your debit card plan on paying more and spending more time on phone.

Brooke from Dallas on June 10th, 2013

Recent 1 Star Reviews

Crooks. Horrible service.
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I have lived all over the United States and this is by far the absolute worst energy company I have ever dealt with. I cancelled service after 13 days. I have never had to do that in my life. They never refunded me for monies owed to me.

Worst Power Company Ever!!!! from Abilene, TX on April 16th, 2023

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 25th, 2023

CHARGES
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I termed my coverage and apparently got charged for a time-frame AFTER I moved out. I turned off all electricity and units in the apartment after vacating but yet I apparently used $60.16 of electricity. When I called and spoke with Angelo in customer service he basically stated it is what it is. Nice! Great service Reliant - said sarcastically.

Blood money paid - Good Riddance Reliant.

Don from Plano, TX on March 20th, 2023

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on March 21st, 2023

Solar Panel Owners Beware
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In August 2022, I had solar panels installed. The meter was switched to be able to read the solar power I am creating and using. However, Reliant charged me almost $800, because somehow the new meter said I used 1600 kwh in one day. It took months for this to be resolved. I called several times to explain the issue and not once did someone say the 100% Solar plan I was on, was not for people with solar panels. Finally, someone switched me to the Solar Department and got me on the Buyback plan. No rollover plan. So you can't keep what you make. Furthermore, Reliant states they cannot back credit me for all the power I had been generating and possibly using because I wasn't on the correct plan. Needless to say, I am switching.

Dreams2004 from Fort Worth, TX on January 17th, 2023

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on January 20th, 2023

Poor customer service
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Put my contract in on a Friday and the didnt start service till Monday which cost me 100 dollars extra.

Sad from Corpus Christi, TX on January 16th, 2023

We are sorry to hear that your bill has been more than anticipated. We would be happy to explain the bill in more detail. We definitely want to ensure our customers understand their usage and charges. Please call us at 866-222-7100.

Reliant on January 20th, 2023

Didnt cancel my service on time
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I called 6 weeks before moving out to cancel my month to month plan. They didnt make note of it so I ended up having to pay for 2 weeks of electricity in an apartment that I didnt live in. When I called to ask the man I spoke to, Jose, was so incredibly rude and wouldnt even listen to what I had to say, then hung up on me. Terrible customer service and completely inept.

Carmen from Dallas, TX on December 20th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on December 28th, 2022

Not satisfied
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Reliant energy is the worst light company I could have ever signed up for people go through things in a time of need and they are not there to help you what so ever If they was the last company on earth I would not have lights and would never ever recommend this light company to anyone.

Sandy from Fort Worth, TX on December 16th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on December 28th, 2022

My bill has increased by 40% not what i was told with the plan I signed up for.
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Reliant no longer has any reps in the US much less Texas. I can only speak with someone in Mexico who says they have no way of transferring me to someone in the US.

Nina Smith from Houston, TX on October 20th, 2022

We appreciate you taking the time to leave a review, Nina. We are happy to go over fees, usage, and charges with you. We also have tools to help manage your account like weekly summary emails and home energy snapshots. Please contact us at 866-222-7100 for assistance with your account.

Reliant on October 25th, 2022

Absolute worst service
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I couldnt recommend enough to look for a different provider. They will scam you out at any angle possible and charge you the absolute most they can get away with, and they will always charge you a cancelation fee no matter what they say when you sign up. They will not take accountability for their actions, and nothing they do or dont do is their fault. Hard to find an honest company who cares more about you and less about how much you will pay them.

Colten C from Grand Prairie, TX on October 7th, 2022

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on October 11th, 2022

Reliant energy is totally unreliable and wlil do anything to frustrate you about any complaint
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3rd world billing and paying i. t. system CS Reps poorly trained and lack the simplest of English skills dont seem to know how to use a spell check on an official email reply

Bill Doyle from Corpus Christi, TX on September 28th, 2022

Hi Bill. We're sorry that you've had an unpleasant experience with our company. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US if you would like to discuss this issue further.

Reliant on October 3rd, 2022

Reliant is reliant energy is a rip off when it comes to prices
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I was with first Choice power last year and was switched over to reliant energy Because first choice power went out of business And they sent my account over to Reliant which is high as hell Shouldnt I get a sea with light company I wanted to be switch to I do not recommend reliant they are a scam artist they are too high is sad I would never recommend anyone to reliant if there was the last like company on earth I will be in the dark is sad and its a shame to go from paying eight per percent to 16 something percent so mean if you have a $200 bill your bill is gonna double to $400

I Do Not Recommend Reliant They Are A Scam Artist They Are Too High Is Sad from Baytown, TX on August 2nd, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on August 15th, 2022

Incompetence/Expensive/Customer Service is a joke
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I had someone use my bank card fraudulently last month. My bank cancelled my card and issued another to be delivered via USPS (my bank is out of state). I immediately contacted Reliant to explain my situation since my bill was coming due before I would receive my new card. The representative told me that she would extend my due date but that I would have to pay a late fee. I agreed (against my better judgement). When I received my card in the mail, I got online and paid the bill. Now I'm told by Reliant customer service that I have a disconnect fee of $10.00 and another late fee that I have to pay. I of course refused to pay these fees and I told them that they would get only the amount of my bill for this month. I spent a total of 1.5 hours on the phone to get absolutely NOWHERE! My bill has gone up exponentially every month. Legit from $18.00 to $79.00 to $120.00 for the last 3 months! Since we have been so hot down here in the ass-crack of humanity aka south Texas, I have increased my thermostat to 78 degrees and use fans. These people are nothing but thieves and don't give a damn about anything except stealing your money. I 100% would steer clear of this company!

Elle from on July 25th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 26th, 2022

Company policy one of Greed before Customer
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Was in the process of buying a house, had contracts signed, and then seller broke contract in the last week or so.
Had contacted Reliant when contract was finalized with a set closing date, along with many other services. Then again as soon as I could to let them know to cancel all service requests.

Reliant accepted the cancellation request, and mentioned a date over a week later for the order to be processed - a day or two AFTER the service was to be established.... ?? Not sure why such a long day in CANCELLING an order - shouldn't you just put a flag in the request that it is now cancelled, and close it?

Even after being assured there would be no bill issued, I received one the following month. When calling the company to contest bill, they argued that I did not call in sufficient time, and that I called ON or AFTER the service date (phone records show otherwise).

Have contacted at least twice to contest bill, but still shows in account.

Edric from Nacogdoches, TX on July 15th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 19th, 2022

Fraud company who take all your money
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This is my second month I started using relient and I started getting huge bill which is 4 times more than what I was paying with my existing provider with out free nights..even with free night I got 4 times more than what I use to pay earlier with another provider ..I dont recommend this to anyone and I would really want to take action on this company if I can

Sushma from Spring, TX on July 14th, 2022

Hi Sushma. Thanks for bringing this issue to our attention. Please calls us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US if you would like for us to review your usage and charges.

Reliant on July 19th, 2022

Not Organized, Can't figure out Billing
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Talked to Reliant about energy after looking at other companies. They also brought up the rates of other companies (which included the power delivery charges) and then they told me their charges of what it would cost with them, but they left out the power delivery charge in the price they quoted me and they were able to get me to sign up (at what ended up at the time being a higher rate than the other companies). I was then told that the bill would come in 45 days, however it came 15 days later at a charge 66% higher that what was quoted. (This is where I found out that the price they quoted me was not the price discussed when I signed up for the service, as the price they quoted did not include the power delivery charge from Texas New Mexico energy). So dishonesty was the first impression from the company.Next was bill number two which should have come a month after the first bill, but it did not come. I get the weekly usage updates, but logging into the account shows nothing due, and no bill has been generated. When I used the chat to express concern over this, they stated that they would take the next month or two to look into the matter. Calling was the same. I asked to speak to a manager and they said the manager will not say anything different than what they are telling met. So basically, impression 2 is that they are not organized and can't figure out how to bill people correctly, and they will not respect your requests to speak to management about the issue. I have never met a more incompetent company as I am trying to get a resolution and they refuse to let me speak to a manager telling met that the issue has already been documented. There are no assurances given that no outages or late fees will result from this, they only tell me over and over that they have written down notes about the issue, which does not give me a good feeling. And with the dishonesty that I was met with at the beginning and the inability to respect a request to talk to management, and an inability to properly invoice a bill, and the total lack of organization, I'm truly surprised this company can stay in business and carry anything over a 1 star rating.

Aaron from La Marque, TX on July 11th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 19th, 2022

Makeing money off electricity u pay for
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I was convinced to change my plan to a fix bill 2000 kilo waltz i use about half that amount so i asked whats happens to the waltz i dnt use do i get a rebate at the end of the contract they said no so i asked do u give the waltz to people who cant pay their bills they said no so i was like so u resell my waltz and make money off me i said im not happy and i dnt want to give u free waltz they said i would have to pay a disconnecting free so i have to give them more free money just to be a satisfied customer smh i wil never return i hope the free money and money u made off me is worth it to yall

Andrea Rojas from Houston, TX on June 30th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 1st, 2022

Reliant Sucks
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A guy called Josh knocked on every door in my community and lied about Reliant deals to persuade people to switch. Be careful!

Kylie from 78667 on June 28th, 2022

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 29th, 2022

Reliant is a lying greedy company
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Reliant, a lying greedy company that stole approximately $700 from my Credit Balance after cancelling the contact for buying the Electrical Energy from my Solar System. I was told the 24 month contract had expired and I needed to renew it. After renewing the contract, the next statement showed a decrease in the credit balance. I called Reliant and asked why the credit balance decrease. I was told they will check on it and get back with me. So after waiting for Reliant to call me back, which was several weeks, I called them again. I was given an apology and was told the same as before. I began to realize that everybody I had talked to had an unusual accent that wasnt Texan. Thinking they were new employees, I said OK and waited, sensing the end of the month was near. At the end of the month, the statement showed more decrease in the Credit Balance. I called Reliant again and asked why is this happening. After arguing with several people, I was told the buy back was also cancelled, This was the first time I heard that, I wasnt told that they do not purchase the electrical energy any longer. I told them to cancel the contract and pay me the remaining Credit Balance. They said that they have a two year contract and will not. I also have a security account and I will have to pay that. I do not remember the amount, but it was approximately 22 months at an estimated $69 per month would be $1,518.00. I finally received the Credit Balance, but still have to pay for the Security System. I am definitely upset with Reliant.

Robert Long from Fort Worth, TX on June 25th, 2022

Robert, we regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 29th, 2022

Horrible customer service, liars and thieves
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I called in May to set up a deferred payment plan and was told I didnt qualify, unknown to me I was placed on a deferred plan and it was canceled the next day. My lights were turned off on yesterday, due to the experience I had I changed light companies and RELIANT has a switchboard hold on my account and I cant change companies I have a disabled father that lives with me and we cant be without lights, I explained that to them, and advised corporate that my father fell last night in the dark.. they didnt care.. I even told them I can make arrangements for my balance and they still are unwilling to help me. I will NEVER use this this company again nor refer them to anyone, we have to be without lights until July 1st

Horrible Customer Service Including CORPORATE from Bay City, TX on June 22nd, 2022

We regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 22nd, 2022

Literally just moved here and they fucked everything up within 2 days of "service"
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This is a very long story, so bare with me.Moved to Texas and called Reliant on Friday. Everything was going smoothly and they set everything up apparently.. my power goes out today at 9am (Monday.)After going back and forth with them, they figured out that they put the service request in for Tuesday originally.. ok. So they put in a service request for today. A couple hours go by and I call the utility company which they said they do not have a service order to turn on our meter... Called Reliant back and they said there was nothing they could do and said it would be turned on AT THE LATEST TUESDAY EVENING. THEY DID NOT OFFER TO COMPENSATE ME FOR ANYTHING. Even when I asked about my ruined food in the fridge they said "we don't do that." It is currently 7:30pm and 100 plus degrees outside so you can only guess how hot it is in my house... My family is suffering because of Reliant. Why would they not at least compensate us so we can stay in a hotel until this gets resolved because it is definitely not OUR fault. This is all on THEM.-A VERY PISSED OFF MOM and a non future customer.. AFTER my term plan is up that is.

Raven Kaaz from Gatesville, TX on June 20th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 22nd, 2022

Reliant energy has made me suffer .
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Ive been on the phone with reliant energy for over 2 hours . Been transferred 3 times all to find out they are hiring incompetent workers . I had a simple transfer in Feb . Which they didnt complete, only started a new account without my knowledge.Now the payments Ive been making for months are lost and connected to my old address and account. my account with my current address was closed and Im owing my apartment complex $261 because the lights have been in there name all this time . Kudos to Reliant for having the most difficult electricity transfer process along with incompetent confusing workers . Im currently still on hold just why ??had the 1st representative just made things simple clear and easy I wouldnt have to suffer along with the representative now helping me !

Essence Ojo from Houston, TX on June 10th, 2022

Hi Essence. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 10th, 2022

Dissatisfied
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My wife and kids who are a state away from me at home had to sweat and go without light because of a mistake you all made. All my food to my refrigerator went bad and I have to replace it in this tough inflated time. Not because we didn't pay but because yall made a mistake . A whole day later my wife is still without power. And all your representatives say is oops. Our mistake. Yalls mistake left my newborn sweating on top of his medical condition. My wife had to find somewhere to stay with all my kids because yall made a mistake. And cost me my whole refrigerator. The least yall could have done was make some sort of effort to display consideration. Terrible service. Would not recommend

Javier Valle from Kingsville, TX on May 24th, 2022

Javier, we regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 24th, 2022

Poor Customer Service, Dishonest Advertising
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Long time customer. I have been with reliant for many years.I recently invested in a Solar System, planning to be a Net Producer. I spoke with a rep from Reliant, they told me which plan I needed to switch to begin to be paid for my excess generation.I wait 3 months for them to be able to see the Solar System, only to find out that they were never going to pay me for my excess generation, despite what I was told by the representative. They simply reduce your bill to 0 + Utility Fee, (they dont even subtract the utility fee ) and use your excess generation for free.Naturally when I found this out I canceled the plan.Then they charged me a 300$~ cancelation fee, when it was a false premise that I signed up under.I've always found them to be a reasonable company, but after calling, and also discussing with a chat representative, they will not recant the fee.Steer Clear if you have Solar.Choose MP2 Energy if you want to be paid for your investment.

Adam Kennedy from Odessa, TX on May 16th, 2022

Hi Adam, thanks for the feedback. This isn't the type of experience we want our customers to have and we would like the opportunity to review this issue. Call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 18th, 2022

Solar panels warning
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If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Bcortes from Cypress, TX on May 5th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 12th, 2022

The most unprofessional utility company I have ever dealt with!!!!
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So last month around the 21st I was told that my last bill would be that day. I paid it on the phone with a representative. I told her to stop payments on automatic payments for my account to which she replied that she did. Come to find A charge on my account today $37. I was told that was my last bill was my last bill. So naturally I am upset that I got charged yet again. I called and spoke to a representative named Sandra. Sandra basically told me that there was nothing I could do about it. I asked her to get me in touch with the manager. She continues to put me on hold for 20 minutes. I hang up I call back. I talked to a second representative named Martin who immediately got me to a manager named Evan. I told him about his representatives not knowing their jobs and telling customers in accurate information. He didnt seem too concerned. So I got upset. Therefore I asked him get me over to the survey that happens at the end of phone call. Instead he Hung up on me therefore ending the opportunity to take the survey. So here I am telling everybody that will listen, do not go with this company unless you plan on fighting with them every single month. Their prices are kind of high and also unfair. I kept my thermostat at the same temperature whether it was fall winter or early spring. And yet every month it changed drastically. Their company is a rip off and the most unreliable electric company I have ever dealt with. Just steer clear.

Linda from Mansfield, TX on April 7th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 12th, 2022

Incompetence at best
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Made payment that was cashed by these folks on Feb.22,2022. They have record of it. Had bank fax and email copies of front and back of check. April 5th I get a notice of disconnection to take place on April 11th if payment is not received. I have called at least a dozen times over the past 5 weeks spending total of at least 20 hours on hold and trying to explain to operators and Supervisor that have no idea what they are doing. Has anyone else had this problem? Next call will be to an attorney.

No Answers To Be Found from Rockport, TX on April 6th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 12th, 2022

Horrible Customer Service
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I've been a Reliant Customer for 15 years and the last four months have been a nightmare. The Customer Service is Aweful and they don't respond to to your emails at secure@ Reliant.com so don't waste your time. They have allowed others to stop and start my service and I've been waiting on a refund check for over a month. Apparently Miguel is the top of the line with mangement and nothing he says is correct. Absolutely horrible experience.

Angela B from Baytown, TX on March 8th, 2022

Hi Angela. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on March 8th, 2022

Thieves
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Had reliant for a years looked at my bank statement and they double billed me this month then they tell me they will just credit me I am on a fixed income they act like it's their money this is what deregulation brought us power thives Do Not Use This Company

Arthur Johnson from Encino, TX on February 11th, 2022

Hi Arthur. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on February 11th, 2022

Very upset with Reliant
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Back in Nov 2021 I was switched By CPL to Reliant, acording to them I will keep the same plan, Now in Dic I got a bill for 18.35 which I paid, I talked to a rep asking why it was so low and apparently there was a mistake made by them then I got a text that said that my invoice of 135.00 was due on Feb 9 and today I got another text that I must pay 401.00 by Feb 23. I called and their answer was that they have done adjustments when they switched me. But I told them why I needed to pay Two invoices on the same month ?? They tried to enter me on small payments for five months along with the invoices for every month but If if I accepted the deal I could not switch to another company , I am very angry at Reliant because their mistakes Now I am stuck with very high bills with a Company that I DID NOT CHOOSE!!!!

Patricia Sanchez from Laredo, TX on February 5th, 2022

Hi Patricia. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on February 8th, 2022

Worst company ever
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Dosent care about costumer just money

Jesus from Houston, TX on October 6th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on October 12th, 2021

Complete gangsters
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I pay my bill every month on the 15th. Never missed a payment. Never been a day late. My power has been shut off twice on the 14th!! besides the fact this should be illegal it seems a little suspect its always the day before I pay. I would understand If it was 30 days late but they deliberately schedule there billing cycle to take advantage of reconnection fees.

Matt W from Mckinney, TX on September 14th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on September 22nd, 2021

Worst energy provider!
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Ive been with Reliant since June and at first the payment was okay like $80 but in July the overcharged me with $390 like how!? Its just two people living in this household and we are barely home?! I tried asking why it was that much but they never give you an answer they just want to consider more plans to stay with them. But seriously if anyone wants a better energy provider go with TXU, screw reliant!

Nicole from Houston, TX on September 2nd, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on September 7th, 2021

THE worst!
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I have been trying to get my "free" nest for MONTHS now and have been yanked around during every single phone call and still not received!

Leslie from Galveston, TX on August 25th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on August 25th, 2021

AVOID RELIANT
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These jerks won't add my wife to our account. She would have to add a seperate account and they would charge me a huge penalty for closing my account.

James from Corpus Christi, TX on August 5th, 2021

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on August 13th, 2021

Terrible Accounting
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Reliable has take over $1500 out of my checking account over the last 3 months without my consent. I have yet to be refunded and received another $600 bill. (My average monthly bills is $111).

Sarah Matthews from Houston, TX on August 5th, 2021

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on August 13th, 2021

Reliant fined me for being their customer
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The representative was saying while offering the plan that if you move to different location, you should not pay cancellation fee. Now they are charging. It's bad luck to be a customer of this company. Don't recommend anyone!

Reliant Fines You For Being Their Customer from Dallas, TX on July 30th, 2021

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on August 3rd, 2021

WOW!
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JUST got on month to month yesterday, so needed to see about a new contract. The CHEAPEST that I could/can get now is still 30% HIGHER than I was just paying! Right now, 7/19/21, GEXA is the cheapest, even though still higher that what I was paying. What a rip off, or go SOLAR!!Please don't bother writing me an automated response. It SHOULD be beneath you.....

R\flzc`@Pi1hCJ1S from on July 19th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on July 21st, 2021

Lies & Inconsiderate
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Today my wife and I both lost a full days work and all food in our refrigerator. This is the story, we already live at the address we need electricity. A family member had the current account and everything was to be transferred over to my name tomorrow on July 1, 2021. We did everything Reliant required of us in a timely manner. Yet the power was still turned off at 8:30 this morning. Even after calling and complaining all we got we broken promises and the passing of the buck. I'll tell you guys at Reliant and Center Point this much, my job is to sell solar systems and yes I do sell them to your customers. I know that from now on, everytime I am on the phone with one of your customers I am going to rebuttal every chance I get and put as many of your customers on solar that I can. Have a pleasant day.

John from Katy, TX on June 30th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on July 1st, 2021

Vent
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Dont use theses thieves. This is a vent because nothing will happen as you can see by their horrid reviews.

Wife called to tell them we would be moving out at the at the end of the month, but she didnt use the words cancel my account, so we received a bill for the following month. I recommend you use ANYONE ELSE, other than reliant, because they arent.

Barry from Plano, TX on June 29th, 2021

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on July 1st, 2021

Shop For Another Company - Not Reliant
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I regret signing up with Reliant again. Huge mistake. Their rates were terrible. At one point, I had to sign up for a deferred payment plan. I didn't want to, but customer service pushed me to do it, not willing to offer any other option. I knew that would make a mess of things. Bottom line, their rates are too high. Shop elsewhere.

Holly from Houston, TX on June 6th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on June 7th, 2021

Scam
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Their door to door sales man enrolled me without my consent.

David from Copperas Cove, TX on June 6th, 2021

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on June 7th, 2021

All Reviews By Date

Crooks. Horrible service.
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I have lived all over the United States and this is by far the absolute worst energy company I have ever dealt with. I cancelled service after 13 days. I have never had to do that in my life. They never refunded me for monies owed to me.

Worst Power Company Ever!!!! from Abilene, TX on April 16th, 2023

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 25th, 2023

Ridiculously expensive
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My electric bills were $300-$500 almost every month. Absolutely ridiculous. We were so conservative with our electricity and trying every way possible to keep our electric bill down. Other friends with the same square footage house and same electricity usage were make almost half that with other companies. We finally switched and then Reliant adds all these extra charges onto my last bill making it almost $700. Theres a cancellation fee of course which we had no problem paying but an extra $250 for no reason at all. So happy we switch. Do not recommend. Save your money folks.

Andrea from Mckinney, TX on March 30th, 2023

Hi Andrea. Thanks for bringing this issue to our attention. Please calls us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US if you would like for us to review your usage and charges.

Reliant on April 1st, 2023

CHARGES
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I termed my coverage and apparently got charged for a time-frame AFTER I moved out. I turned off all electricity and units in the apartment after vacating but yet I apparently used $60.16 of electricity. When I called and spoke with Angelo in customer service he basically stated it is what it is. Nice! Great service Reliant - said sarcastically.

Blood money paid - Good Riddance Reliant.

Don from Plano, TX on March 20th, 2023

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on March 21st, 2023

Solar Panel Owners Beware
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In August 2022, I had solar panels installed. The meter was switched to be able to read the solar power I am creating and using. However, Reliant charged me almost $800, because somehow the new meter said I used 1600 kwh in one day. It took months for this to be resolved. I called several times to explain the issue and not once did someone say the 100% Solar plan I was on, was not for people with solar panels. Finally, someone switched me to the Solar Department and got me on the Buyback plan. No rollover plan. So you can't keep what you make. Furthermore, Reliant states they cannot back credit me for all the power I had been generating and possibly using because I wasn't on the correct plan. Needless to say, I am switching.

Dreams2004 from Fort Worth, TX on January 17th, 2023

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on January 20th, 2023

Poor customer service
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Put my contract in on a Friday and the didnt start service till Monday which cost me 100 dollars extra.

Sad from Corpus Christi, TX on January 16th, 2023

We are sorry to hear that your bill has been more than anticipated. We would be happy to explain the bill in more detail. We definitely want to ensure our customers understand their usage and charges. Please call us at 866-222-7100.

Reliant on January 20th, 2023

Didnt cancel my service on time
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I called 6 weeks before moving out to cancel my month to month plan. They didnt make note of it so I ended up having to pay for 2 weeks of electricity in an apartment that I didnt live in. When I called to ask the man I spoke to, Jose, was so incredibly rude and wouldnt even listen to what I had to say, then hung up on me. Terrible customer service and completely inept.

Carmen from Dallas, TX on December 20th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on December 28th, 2022

Not satisfied
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Reliant energy is the worst light company I could have ever signed up for people go through things in a time of need and they are not there to help you what so ever If they was the last company on earth I would not have lights and would never ever recommend this light company to anyone.

Sandy from Fort Worth, TX on December 16th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on December 28th, 2022

No notice, No email, No text message, No electric
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In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA

Electric Cut Off from Houston, TX on November 10th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on November 14th, 2022

Editor's Note:

Your frustration is understandable. The problem with the Power To Choose.org is that the only focus they have is about the rates.
Here at Texas Electricity Ratings, we've reviewed hundreds of plans and can help you find a great Houston electricity rate. Just check out our 'Recommended Plans' and you can get a competitive, fixed-rate electricity plan without spending hours of time researching.

Karl Trollinger on May 29th, 2024

Early Termination Fee
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I recently had to move from one Texas town to another for work. The apartment complex I moved into has a contract with another provider, so I was not given an option of which electric provider to select. Reliant is charging me a $150 early termination fee, despite not having the selection of providers at my new residence. When I called to speak with customer service, I am informed there is no way to credit the termination fee. I have been a long time Reliant customer, but when my lease is up in a few months and I move into my new home, I will no longer be a Reliant customer nor will I ever provide a positive recommendation, on the contrary I will advise all friends and family to avoid Reliant.

Randy J from Plano, TX on November 1st, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on November 14th, 2022

My bill has increased by 40% not what i was told with the plan I signed up for.
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Reliant no longer has any reps in the US much less Texas. I can only speak with someone in Mexico who says they have no way of transferring me to someone in the US.

Nina Smith from Houston, TX on October 20th, 2022

We appreciate you taking the time to leave a review, Nina. We are happy to go over fees, usage, and charges with you. We also have tools to help manage your account like weekly summary emails and home energy snapshots. Please contact us at 866-222-7100 for assistance with your account.

Reliant on October 25th, 2022

Absolute worst service
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I couldnt recommend enough to look for a different provider. They will scam you out at any angle possible and charge you the absolute most they can get away with, and they will always charge you a cancelation fee no matter what they say when you sign up. They will not take accountability for their actions, and nothing they do or dont do is their fault. Hard to find an honest company who cares more about you and less about how much you will pay them.

Colten C from Grand Prairie, TX on October 7th, 2022

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on October 11th, 2022

Reliant energy is totally unreliable and wlil do anything to frustrate you about any complaint
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3rd world billing and paying i. t. system CS Reps poorly trained and lack the simplest of English skills dont seem to know how to use a spell check on an official email reply

Bill Doyle from Corpus Christi, TX on September 28th, 2022

Hi Bill. We're sorry that you've had an unpleasant experience with our company. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US if you would like to discuss this issue further.

Reliant on October 3rd, 2022

Reliant is reliant energy is a rip off when it comes to prices
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I was with first Choice power last year and was switched over to reliant energy Because first choice power went out of business And they sent my account over to Reliant which is high as hell Shouldnt I get a sea with light company I wanted to be switch to I do not recommend reliant they are a scam artist they are too high is sad I would never recommend anyone to reliant if there was the last like company on earth I will be in the dark is sad and its a shame to go from paying eight per percent to 16 something percent so mean if you have a $200 bill your bill is gonna double to $400

I Do Not Recommend Reliant They Are A Scam Artist They Are Too High Is Sad from Baytown, TX on August 2nd, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on August 15th, 2022

Incompetence/Expensive/Customer Service is a joke
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I had someone use my bank card fraudulently last month. My bank cancelled my card and issued another to be delivered via USPS (my bank is out of state). I immediately contacted Reliant to explain my situation since my bill was coming due before I would receive my new card. The representative told me that she would extend my due date but that I would have to pay a late fee. I agreed (against my better judgement). When I received my card in the mail, I got online and paid the bill. Now I'm told by Reliant customer service that I have a disconnect fee of $10.00 and another late fee that I have to pay. I of course refused to pay these fees and I told them that they would get only the amount of my bill for this month. I spent a total of 1.5 hours on the phone to get absolutely NOWHERE! My bill has gone up exponentially every month. Legit from $18.00 to $79.00 to $120.00 for the last 3 months! Since we have been so hot down here in the ass-crack of humanity aka south Texas, I have increased my thermostat to 78 degrees and use fans. These people are nothing but thieves and don't give a damn about anything except stealing your money. I 100% would steer clear of this company!

Elle from on July 25th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 26th, 2022

Company policy one of Greed before Customer
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Was in the process of buying a house, had contracts signed, and then seller broke contract in the last week or so.
Had contacted Reliant when contract was finalized with a set closing date, along with many other services. Then again as soon as I could to let them know to cancel all service requests.

Reliant accepted the cancellation request, and mentioned a date over a week later for the order to be processed - a day or two AFTER the service was to be established.... ?? Not sure why such a long day in CANCELLING an order - shouldn't you just put a flag in the request that it is now cancelled, and close it?

Even after being assured there would be no bill issued, I received one the following month. When calling the company to contest bill, they argued that I did not call in sufficient time, and that I called ON or AFTER the service date (phone records show otherwise).

Have contacted at least twice to contest bill, but still shows in account.

Edric from Nacogdoches, TX on July 15th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 19th, 2022

Fraud company who take all your money
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This is my second month I started using relient and I started getting huge bill which is 4 times more than what I was paying with my existing provider with out free nights..even with free night I got 4 times more than what I use to pay earlier with another provider ..I dont recommend this to anyone and I would really want to take action on this company if I can

Sushma from Spring, TX on July 14th, 2022

Hi Sushma. Thanks for bringing this issue to our attention. Please calls us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US if you would like for us to review your usage and charges.

Reliant on July 19th, 2022

Not Organized, Can't figure out Billing
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Talked to Reliant about energy after looking at other companies. They also brought up the rates of other companies (which included the power delivery charges) and then they told me their charges of what it would cost with them, but they left out the power delivery charge in the price they quoted me and they were able to get me to sign up (at what ended up at the time being a higher rate than the other companies). I was then told that the bill would come in 45 days, however it came 15 days later at a charge 66% higher that what was quoted. (This is where I found out that the price they quoted me was not the price discussed when I signed up for the service, as the price they quoted did not include the power delivery charge from Texas New Mexico energy). So dishonesty was the first impression from the company.Next was bill number two which should have come a month after the first bill, but it did not come. I get the weekly usage updates, but logging into the account shows nothing due, and no bill has been generated. When I used the chat to express concern over this, they stated that they would take the next month or two to look into the matter. Calling was the same. I asked to speak to a manager and they said the manager will not say anything different than what they are telling met. So basically, impression 2 is that they are not organized and can't figure out how to bill people correctly, and they will not respect your requests to speak to management about the issue. I have never met a more incompetent company as I am trying to get a resolution and they refuse to let me speak to a manager telling met that the issue has already been documented. There are no assurances given that no outages or late fees will result from this, they only tell me over and over that they have written down notes about the issue, which does not give me a good feeling. And with the dishonesty that I was met with at the beginning and the inability to respect a request to talk to management, and an inability to properly invoice a bill, and the total lack of organization, I'm truly surprised this company can stay in business and carry anything over a 1 star rating.

Aaron from La Marque, TX on July 11th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 19th, 2022

Makeing money off electricity u pay for
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I was convinced to change my plan to a fix bill 2000 kilo waltz i use about half that amount so i asked whats happens to the waltz i dnt use do i get a rebate at the end of the contract they said no so i asked do u give the waltz to people who cant pay their bills they said no so i was like so u resell my waltz and make money off me i said im not happy and i dnt want to give u free waltz they said i would have to pay a disconnecting free so i have to give them more free money just to be a satisfied customer smh i wil never return i hope the free money and money u made off me is worth it to yall

Andrea Rojas from Houston, TX on June 30th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on July 1st, 2022

Reliant Sucks
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A guy called Josh knocked on every door in my community and lied about Reliant deals to persuade people to switch. Be careful!

Kylie from 78667 on June 28th, 2022

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 29th, 2022

Reliant is a lying greedy company
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Reliant, a lying greedy company that stole approximately $700 from my Credit Balance after cancelling the contact for buying the Electrical Energy from my Solar System. I was told the 24 month contract had expired and I needed to renew it. After renewing the contract, the next statement showed a decrease in the credit balance. I called Reliant and asked why the credit balance decrease. I was told they will check on it and get back with me. So after waiting for Reliant to call me back, which was several weeks, I called them again. I was given an apology and was told the same as before. I began to realize that everybody I had talked to had an unusual accent that wasnt Texan. Thinking they were new employees, I said OK and waited, sensing the end of the month was near. At the end of the month, the statement showed more decrease in the Credit Balance. I called Reliant again and asked why is this happening. After arguing with several people, I was told the buy back was also cancelled, This was the first time I heard that, I wasnt told that they do not purchase the electrical energy any longer. I told them to cancel the contract and pay me the remaining Credit Balance. They said that they have a two year contract and will not. I also have a security account and I will have to pay that. I do not remember the amount, but it was approximately 22 months at an estimated $69 per month would be $1,518.00. I finally received the Credit Balance, but still have to pay for the Security System. I am definitely upset with Reliant.

Robert Long from Fort Worth, TX on June 25th, 2022

Robert, we regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 29th, 2022

Horrible customer service, liars and thieves
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I called in May to set up a deferred payment plan and was told I didnt qualify, unknown to me I was placed on a deferred plan and it was canceled the next day. My lights were turned off on yesterday, due to the experience I had I changed light companies and RELIANT has a switchboard hold on my account and I cant change companies I have a disabled father that lives with me and we cant be without lights, I explained that to them, and advised corporate that my father fell last night in the dark.. they didnt care.. I even told them I can make arrangements for my balance and they still are unwilling to help me. I will NEVER use this this company again nor refer them to anyone, we have to be without lights until July 1st

Horrible Customer Service Including CORPORATE from Bay City, TX on June 22nd, 2022

We regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 22nd, 2022

Literally just moved here and they fucked everything up within 2 days of "service"
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This is a very long story, so bare with me.Moved to Texas and called Reliant on Friday. Everything was going smoothly and they set everything up apparently.. my power goes out today at 9am (Monday.)After going back and forth with them, they figured out that they put the service request in for Tuesday originally.. ok. So they put in a service request for today. A couple hours go by and I call the utility company which they said they do not have a service order to turn on our meter... Called Reliant back and they said there was nothing they could do and said it would be turned on AT THE LATEST TUESDAY EVENING. THEY DID NOT OFFER TO COMPENSATE ME FOR ANYTHING. Even when I asked about my ruined food in the fridge they said "we don't do that." It is currently 7:30pm and 100 plus degrees outside so you can only guess how hot it is in my house... My family is suffering because of Reliant. Why would they not at least compensate us so we can stay in a hotel until this gets resolved because it is definitely not OUR fault. This is all on THEM.-A VERY PISSED OFF MOM and a non future customer.. AFTER my term plan is up that is.

Raven Kaaz from Gatesville, TX on June 20th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 22nd, 2022

Reliant energy has made me suffer .
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Ive been on the phone with reliant energy for over 2 hours . Been transferred 3 times all to find out they are hiring incompetent workers . I had a simple transfer in Feb . Which they didnt complete, only started a new account without my knowledge.Now the payments Ive been making for months are lost and connected to my old address and account. my account with my current address was closed and Im owing my apartment complex $261 because the lights have been in there name all this time . Kudos to Reliant for having the most difficult electricity transfer process along with incompetent confusing workers . Im currently still on hold just why ??had the 1st representative just made things simple clear and easy I wouldnt have to suffer along with the representative now helping me !

Essence Ojo from Houston, TX on June 10th, 2022

Hi Essence. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 10th, 2022

Does not respect promotions
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Reliant has battled me for almost a year now. They promise a google hub max when you sign on for a 2 year contract. Reliant energy has screwed me over because in my initial phone call where I agree to the contract I said the words "Google hub" rather than "Google Hub Max" so currently I've been denied the right to null my contract for inaccurate promotions. Reliant has defended their contract by sending me a Google Hub Mini and stating that everything gis now settled on their end and if I'd like to leave I MUST pay myself out of their contract. Have no issues with billing, But a company that cannot uphold their promotional offers for new customers is no company I would recommend. Choose your words wisely with Reliant Energy. I would also like to mention that multiple agents have confirmed my issue is easy to fix, However no manager that I spoke to would assist me in correcting the issue.

Zelot42 from Laredo, TX on June 2nd, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on June 7th, 2022

Dissatisfied
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My wife and kids who are a state away from me at home had to sweat and go without light because of a mistake you all made. All my food to my refrigerator went bad and I have to replace it in this tough inflated time. Not because we didn't pay but because yall made a mistake . A whole day later my wife is still without power. And all your representatives say is oops. Our mistake. Yalls mistake left my newborn sweating on top of his medical condition. My wife had to find somewhere to stay with all my kids because yall made a mistake. And cost me my whole refrigerator. The least yall could have done was make some sort of effort to display consideration. Terrible service. Would not recommend

Javier Valle from Kingsville, TX on May 24th, 2022

Javier, we regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 24th, 2022

Poor Customer Service, Dishonest Advertising
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Long time customer. I have been with reliant for many years.I recently invested in a Solar System, planning to be a Net Producer. I spoke with a rep from Reliant, they told me which plan I needed to switch to begin to be paid for my excess generation.I wait 3 months for them to be able to see the Solar System, only to find out that they were never going to pay me for my excess generation, despite what I was told by the representative. They simply reduce your bill to 0 + Utility Fee, (they dont even subtract the utility fee ) and use your excess generation for free.Naturally when I found this out I canceled the plan.Then they charged me a 300$~ cancelation fee, when it was a false premise that I signed up under.I've always found them to be a reasonable company, but after calling, and also discussing with a chat representative, they will not recant the fee.Steer Clear if you have Solar.Choose MP2 Energy if you want to be paid for your investment.

Adam Kennedy from Odessa, TX on May 16th, 2022

Hi Adam, thanks for the feedback. This isn't the type of experience we want our customers to have and we would like the opportunity to review this issue. Call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 18th, 2022

Solar panels warning
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If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Bcortes from Cypress, TX on May 5th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 12th, 2022

Solar panels warning
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If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

Bcortes from Cypress, TX on May 5th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on May 12th, 2022

Do you enjoy your energy
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Do you enjoy having hours of your time wasted on the phone only for nothing to be fixed? If so come on over we have spent the last week trying to get our energy transferred to our new place. 7 calls around 30-90 minutes a piece to only be told the same thing over and over

Anthony from Fort Worth, TX on April 12th, 2022

Thanks for taking the time to leave us a review, Anthony. We're sorry that you didn't have a satisfactory experience when you contacted us. If you would like for us to look into this issue further, please call us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 14th, 2022

The most unprofessional utility company I have ever dealt with!!!!
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So last month around the 21st I was told that my last bill would be that day. I paid it on the phone with a representative. I told her to stop payments on automatic payments for my account to which she replied that she did. Come to find A charge on my account today $37. I was told that was my last bill was my last bill. So naturally I am upset that I got charged yet again. I called and spoke to a representative named Sandra. Sandra basically told me that there was nothing I could do about it. I asked her to get me in touch with the manager. She continues to put me on hold for 20 minutes. I hang up I call back. I talked to a second representative named Martin who immediately got me to a manager named Evan. I told him about his representatives not knowing their jobs and telling customers in accurate information. He didnt seem too concerned. So I got upset. Therefore I asked him get me over to the survey that happens at the end of phone call. Instead he Hung up on me therefore ending the opportunity to take the survey. So here I am telling everybody that will listen, do not go with this company unless you plan on fighting with them every single month. Their prices are kind of high and also unfair. I kept my thermostat at the same temperature whether it was fall winter or early spring. And yet every month it changed drastically. Their company is a rip off and the most unreliable electric company I have ever dealt with. Just steer clear.

Linda from Mansfield, TX on April 7th, 2022

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 12th, 2022

Incompetence at best
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Made payment that was cashed by these folks on Feb.22,2022. They have record of it. Had bank fax and email copies of front and back of check. April 5th I get a notice of disconnection to take place on April 11th if payment is not received. I have called at least a dozen times over the past 5 weeks spending total of at least 20 hours on hold and trying to explain to operators and Supervisor that have no idea what they are doing. Has anyone else had this problem? Next call will be to an attorney.

No Answers To Be Found from Rockport, TX on April 6th, 2022

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on April 12th, 2022

Horrible Customer Service
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I've been a Reliant Customer for 15 years and the last four months have been a nightmare. The Customer Service is Aweful and they don't respond to to your emails at secure@ Reliant.com so don't waste your time. They have allowed others to stop and start my service and I've been waiting on a refund check for over a month. Apparently Miguel is the top of the line with mangement and nothing he says is correct. Absolutely horrible experience.

Angela B from Baytown, TX on March 8th, 2022

Hi Angela. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on March 8th, 2022

Switched over
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I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

Joseph from Plano, TX on February 13th, 2022

Thank you for the great feedback, Joseph. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

Reliant on February 14th, 2022

Thieves
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Had reliant for a years looked at my bank statement and they double billed me this month then they tell me they will just credit me I am on a fixed income they act like it's their money this is what deregulation brought us power thives Do Not Use This Company

Arthur Johnson from Encino, TX on February 11th, 2022

Hi Arthur. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on February 11th, 2022

Very upset with Reliant
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Back in Nov 2021 I was switched By CPL to Reliant, acording to them I will keep the same plan, Now in Dic I got a bill for 18.35 which I paid, I talked to a rep asking why it was so low and apparently there was a mistake made by them then I got a text that said that my invoice of 135.00 was due on Feb 9 and today I got another text that I must pay 401.00 by Feb 23. I called and their answer was that they have done adjustments when they switched me. But I told them why I needed to pay Two invoices on the same month ?? They tried to enter me on small payments for five months along with the invoices for every month but If if I accepted the deal I could not switch to another company , I am very angry at Reliant because their mistakes Now I am stuck with very high bills with a Company that I DID NOT CHOOSE!!!!

Patricia Sanchez from Laredo, TX on February 5th, 2022

Hi Patricia. We regret that you had a negative experience when you reached out to us. We would be more than happy to assist you with the concerns about your account. Please contact us at 866-222-7100 or contact us via secure chat https://chat.reliant.com/system/templates/chat/Reliant/index.html?entryPointId=1017&templateName=Reliant&ver=v11&locale=en-US

Reliant on February 8th, 2022

Very disappointed with this company
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I had reliant for two years. Everything was okay for the time been. Then suddenly I decided to switch to a different electricity provider and the double my last electric bill. Their excuse is that their system changed my plan to average usage. I did not even know about it. I was like,what the? They told me I need to keep the account monitored. Hello!!!! I had a two year plan!! You were not supposed to change it! Now I have to pay over $400 dollars for the month of December 2021! Are you kidding me?! It's not even Summer!!!this is outrageous!

Sandra from Houston, TX on January 11th, 2022

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on January 25th, 2022

Poor Customer Service
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Our church requested a review of our account several months ago and it was found that we were overcharged just over $1,800, which we were to be refunded. That was several months ago. Supposedly we were sent a check, but it went to the wrong city! Multiple attempts to resolve this have been unsuccessful, with us being told "it will be resolved within 3 weeks." Still nothing!

Andre Howard from Freeport, TX on November 19th, 2021

Hi Andre, thanks for the feedback. This isn't the type of experience we want our customers to have and we would like the opportunity to review this issue. Call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on December 10th, 2021

You all SUCK
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How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES

Loosers from Houston, TX on October 21st, 2021
Worst company ever
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Dosent care about costumer just money

Jesus from Houston, TX on October 6th, 2021

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Reliant on October 12th, 2021

Love them
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I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service.

Monicab from Houston, TX on September 17th, 2021
Complete gangsters
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I pay my bill every month on the 15th. Never missed a payment. Never been a day late. My power has been shut off twice on the 14th!! besides the fact this should be illegal it seems a little suspect its always the day before I pay. I would understand If it was 30 days late but they deliberately schedule there billing cycle to take advantage of reconnection fees.

Matt W from Mckinney, TX on September 14th, 2021

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Reliant on September 22nd, 2021

Overcharge their long-term customers and will charge you at end of your contract
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Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

Amin from Houston, TX on September 13th, 2021

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Reliant on September 22nd, 2021

Worst energy provider!
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Ive been with Reliant since June and at first the payment was okay like $80 but in July the overcharged me with $390 like how!? Its just two people living in this household and we are barely home?! I tried asking why it was that much but they never give you an answer they just want to consider more plans to stay with them. But seriously if anyone wants a better energy provider go with TXU, screw reliant!

Nicole from Houston, TX on September 2nd, 2021

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Reliant on September 7th, 2021

THE worst!
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I have been trying to get my "free" nest for MONTHS now and have been yanked around during every single phone call and still not received!

Leslie from Galveston, TX on August 25th, 2021

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Reliant on August 25th, 2021

Fine but crazy expensive
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So far the customer service side of things has been fine and we haven't experienced outages unless it's a block-wide one. However, I was jumping between plans every 3-6 months to save money on power before this. Our usual power bill (slight variation during seasons) averages around $50/month. After signing up for reliant for a long term plan my bill instantly jumped into the hundreds. I'm not saying there are sketchy charges, but when signing up I definitely did not foresee some small extra fees becoming big enough to almost double my bill. As soon as my term is over I'm dumping this. I'd recommend hopping plans to get better prices than going with a long term one like I did. Definitely a mistake I won't make again.

Dylan F. from Fort Worth, TX on August 12th, 2021

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Reliant on August 13th, 2021

AVOID RELIANT
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These jerks won't add my wife to our account. She would have to add a seperate account and they would charge me a huge penalty for closing my account.

James from Corpus Christi, TX on August 5th, 2021

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Reliant on August 13th, 2021

Terrible Accounting
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Reliable has take over $1500 out of my checking account over the last 3 months without my consent. I have yet to be refunded and received another $600 bill. (My average monthly bills is $111).

Sarah Matthews from Houston, TX on August 5th, 2021

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Reliant on August 13th, 2021

Reliant fined me for being their customer
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The representative was saying while offering the plan that if you move to different location, you should not pay cancellation fee. Now they are charging. It's bad luck to be a customer of this company. Don't recommend anyone!

Reliant Fines You For Being Their Customer from Dallas, TX on July 30th, 2021

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Reliant on August 3rd, 2021

WOW!
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JUST got on month to month yesterday, so needed to see about a new contract. The CHEAPEST that I could/can get now is still 30% HIGHER than I was just paying! Right now, 7/19/21, GEXA is the cheapest, even though still higher that what I was paying. What a rip off, or go SOLAR!!Please don't bother writing me an automated response. It SHOULD be beneath you.....

R\flzc`@Pi1hCJ1S from on July 19th, 2021

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Reliant on July 21st, 2021

Lies & Inconsiderate
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Today my wife and I both lost a full days work and all food in our refrigerator. This is the story, we already live at the address we need electricity. A family member had the current account and everything was to be transferred over to my name tomorrow on July 1, 2021. We did everything Reliant required of us in a timely manner. Yet the power was still turned off at 8:30 this morning. Even after calling and complaining all we got we broken promises and the passing of the buck. I'll tell you guys at Reliant and Center Point this much, my job is to sell solar systems and yes I do sell them to your customers. I know that from now on, everytime I am on the phone with one of your customers I am going to rebuttal every chance I get and put as many of your customers on solar that I can. Have a pleasant day.

John from Katy, TX on June 30th, 2021

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Reliant on July 1st, 2021

Vent
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Dont use theses thieves. This is a vent because nothing will happen as you can see by their horrid reviews.

Wife called to tell them we would be moving out at the at the end of the month, but she didnt use the words cancel my account, so we received a bill for the following month. I recommend you use ANYONE ELSE, other than reliant, because they arent.

Barry from Plano, TX on June 29th, 2021

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Reliant on July 1st, 2021

Shop For Another Company - Not Reliant
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I regret signing up with Reliant again. Huge mistake. Their rates were terrible. At one point, I had to sign up for a deferred payment plan. I didn't want to, but customer service pushed me to do it, not willing to offer any other option. I knew that would make a mess of things. Bottom line, their rates are too high. Shop elsewhere.

Holly from Houston, TX on June 6th, 2021

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Reliant on June 7th, 2021

Scam
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Their door to door sales man enrolled me without my consent.

David from Copperas Cove, TX on June 6th, 2021

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Reliant on June 7th, 2021

Terrible Experience
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I used Reliant for over 7 years and recently had a terrible experience. Over the past couple of years in our latest residence we have experienced numerous price increases and an unauthorized plan change. After countless phone calls questioning all the changes Centerpoint was sent out to test the meter and not only had to change out our meter once, but had to come a second time to change it out again due to the meters not functioning properly. As a result of all of these issues, we have become very unsatisfied with the service and customer service with Reliant and have changed to a different service provider. After we made the change in service, we were sent another ridiculously inflated bill.Since then we have spent countless hours on numerous phone calls questioning the inflated bill, all the increases, the unauthorized plan change and the fact that the meters had to be changed out twice and have literally gotten nowhere with your customer service department. One customer service representative said that they could offer us a more reduced price, but since we were no longer customers the best he could do would be to reduce the amount by $100. This is not acceptable, we have clearly been grossly overcharged for electricity going back over a year where the rates were steadily increasing.

TRuff from Pearland, TX on May 21st, 2021

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Reliant on May 21st, 2021

Crooks
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Reliant continuously charges unnecessary "notice" fees and "recovery" fees even if you keep communication and keep your promises to pay. Although you pay prior to the "disconnect " date you still receive a recovery fee. Even though they offer a credit they expect you to pay full amount or you get charged another late fee, notice fee and recovery fee. Crooks!

Amador Torres from Austin, TX on May 20th, 2021

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Reliant on May 20th, 2021

Never Ever Use This Company
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Their billing is TERRIBLE. They won't charge some months, and then they'll randomly charge you for multiple months. Good luck trying to budget. Honestly, the worst experience that I have ever had. And when I canceled, they smacked on a $300 cancellation fee.

Hunter from Grapevine, TX on May 10th, 2021

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Reliant on May 13th, 2021

Worse Electric Company Ever
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I moved my business to a new location and simply wanted to transfer my electricity plan to Reliant. I thought it would be easy. It has been the most difficult process I have ever faced. The customer service reps on the phone ALL have broken English and are difficult to understand. They say the have my issues resolved and the next day another set of issues! How difficult is it for a profitable business to simply set up an account with Reliant? I am now locked into a 3 year plan which I am regretting already. Not from the plan standpoint, but strictly from the service level standpoint. NEVER recommend Reliant again. And I thought they were the big well run company.

John B. from Sugar Land, TX on May 4th, 2021

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Reliant on May 13th, 2021

Bad experience
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Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. I have been with you for years!!!! have been with Reliant Energy and the bill has been inconsistent, I'm hardly ever home...I unplug things and rarely run my ac/heat. I transferred their services from one apartment to another apartment complex not far from each other , one bedroom apartment and my bill is always over 130.00!!! I have no kids, one bedroom apartment and hardly home and my bill is Sky high. I never get a good explanation why its soo high. Supervisor told me she couldnt help me and to call center point and hung up on me. WORSE EXPERIENCE EVER

Yvonne LOERA from Houston, TX on April 27th, 2021

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Reliant on May 13th, 2021

Watch out!
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Be aware.we was enrolled and charged for one day after we was told we would have 15 days to decide ,then we was told it was hooked up and our other co.was then taken away,then they charged us 9.00 on only the 2nd day of the 3 day grace period.omg .I will never ever go with them ever.we was lied to,ripped off and all the other.we was charged by our other company and was told you wouldn't pay.we are sr citizens trying to get a lower bill.the nerve of your comp. To treat us this way and act like we're stupid is shame on you all.
I expect people to honor what they say or represent. I will plaster this all very social media until I get satisfaction and my 175.00 I was charged to me,not the company its my money!
You can pm me for my address and phone number.i am so upset and appalled by the way we were treated and lied to.
Social media is just perfect until I get satisafation.!!!and only the beginning .

Marlene from Fort Worth, TX on April 27th, 2021

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Reliant on May 13th, 2021

Reliant really
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Please stay away from average billing. I have been with reliant for almost 4 years but no benefit of being a loyal customer my electricity bills keep going up even when I try to manage my electricity.Terrible customer service and they will do nothing to help you with the high electricity bills.Please stay away as they are a dishonest company

Ay from Euless, TX on April 5th, 2021

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Reliant on April 7th, 2021

Asdisted with a verage billing plan ..excellent service from rep carlos 3-17-21
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Professional and knowledgeable help from reliant energy electric co .would highly recommend service

Average Billing Plans Explanation from Weatherford, TX on March 17th, 2021

Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.

Reliant on June 10th, 2021

Worst Customer Service
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My bill for a small apartment was 3times higher than my house!! When I called in I was told it had it had to be that my unit wasnt operating properly. I told him I actually had no power for 3 1/2 days so theres no way it could be three times as much as the previous month. The supervisor told me just pay my bill and hung up!!!

Sm from Coppell, TX on March 9th, 2021

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Reliant on March 10th, 2021

Do not service with this company
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Don't service with this company Im stuck in a year contract and still waiting for the light to be connected it's been over a week. These people are quick to charge but don't move their asses they work when they want.

Mali from Mission, TX on March 9th, 2021

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Reliant on March 10th, 2021

Ms
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How can one place have such great reviews of Reliant and another such serious complaints? On one consumer review board every review I read was one Star. Its time to renew my electric contract and I want to check out different companies.

E from Fort Worth, TX on March 9th, 2021

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Reliant on March 10th, 2021

Very Dishonest Company
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First of all, it was my bad because i was so busy at this Monday morning 03-08-2021, so i had my wife to call in Reliant to check on the rate and move the plan to our new house if she could. (I should do it on my own.) however, this should not be the reason Reliant jack up the rate 50% tricked her verbally active contract. Now i feel that the rep pushed her to confirm the contract over the phone because the rep tricked her to confirm the rate which is 50% over regular rate in the area. However, she received EFL and contract for final signature which it is typical how I active contract, she forward to me to take look. I noticed the price the of the contract is 50% higher, then I told her not to active contract which she said she did not sign anything yet. she thought the rep is going to send her the contact, she said OK, somehow the rep took that is OK to active contract. about few hours later same day, I reached out to the customer service and even the manager, now they are asking for early cancellation fee to change plan. Well, the matter is the rep offered 50% higher rate than regular rate in the area, if this is few % increased I may just suck it up and stayed with them. Not on this 50% higher. This is the way how Reliant treat the existing customer! I canceled plan because pay the cancellation fee is way much better deal compare this outrage high rate. What a dishonest and Sneaky company!

EZ from Plano, TX on March 8th, 2021

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Reliant on March 10th, 2021

They don't renew solar buyback plans and they steal your electricity
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Why would my solar plan revert to a non-buyback plan when the original contract ends? Why wouldn't you notify me or try to sign up for another plan? I was told it would revert to a plan that would be a different rate, but that it would stay a buyback plan. Coldest month in a decade and I'm paying a higher rate as well as giving them free solar from my panels.They also said that when I switched from regular power to a solar buyback plan that there wouldn't be a cancelation fee because it's Reliant to Reliant. Then they charged me the cancelation fee anyways. I called them and they said they'd refund it, but it would take a few months. A few months later, and it's still there. I call in again and they argue with me saying they won't refund it. It takes a few calls and going around in circles before they finally agree to refund me what they already should have refunded me, and shouldn't have even charged in the first place. Another 2 months later and they refunded me the buyback credit on the solar account! After calling and arguing with them again, they finally sent me the cancelation fee. Incompetent at best, and probably actually dishonest and shady.Definitely canceling and switching to someone else.

Eric from Killeen, TX on March 5th, 2021

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Reliant on March 8th, 2021

My bill
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Wish I never would have got reliant they bull shifted me my bill has never been so high.NEVER!

Charles Bisset from Fort Worth, TX on March 2nd, 2021

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Reliant on March 3rd, 2021

Price Gouging Ba$t@rd$
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STAY AWAY!! Reliant is the most expensive electric company Ive ever partnered with. Ive paid over $1,000 from December thru February. Ive taken all the necessary steps to secure my home for energy waste. The truly free weekend plan is not feee at all! TRUST ME! They get theyre money one way or the other. I keep my thermostat no more than 70 F, regardless of cold it gets, Ive installed all new windows (2 years ago), I use the nest thermostat, I turn off my unit when Im at work, and I have tu free weekends plan. Youre better off paying a flat rate. Forget the so-called money saving plans Reliant has no compassion and no interest in anything except price gouging.

Dont Trust Reliant from Lewisville, TX on February 26th, 2021

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Reliant on March 1st, 2021

Higher bill
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Everyone needs to check the billing on reliant since I had no power for four days and my bill was higher than last month. Don't recommend reliant energy since customer service is about 1 star, drops calls & higher bills when u have no power!!

Jose from Dallas, TX on February 25th, 2021

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Reliant on February 26th, 2021

Very worst service, they will just cheat customer without informing about surcharge protect.
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Very very worst service, they will cheat customer by charging extra fees without intimation.

Customer from Plano, TX on February 24th, 2021

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Reliant on February 24th, 2021

Good service great price
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Easy to deal with, fixed price eco friendly.

J from Tyler, TX on February 20th, 2021

Hi! We're so glad that you're happy with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.

Reliant on June 10th, 2021

Lied to drag you to sign
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I was told by the sales man that came to knock in my front door that i would get credit of 300 dollars if i joined reliant. I was told to leave my prior provider and to not worry about how it would affect my credit. Iwas told that i would get my deposit returned after six months and I did not. It was a year after. My point is they lie about everything just to get you to sign. As everyone knows it cost money to change providers and it cost money to leave old provider as well. I was fooled and now i pay the price. Please I anyone reads this review please make shure u ask alot of questions. Record the sales man that come to your door, and make shure you dont listen to him READ THE CONTRACT. The sales man will say lies just to get you to sign and will not help if you in a bad situation

Bad Review Lies To Make You Sign from Dallas, TX on January 19th, 2021

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Reliant on January 20th, 2021

Most difficult experience of my life
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Wasted 5 months going round and round with them on trying to get new service. Finally gave up and went with different company.

Charles from Beasley, TX on January 17th, 2021

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on January 19th, 2021

Better than people say
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I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan.

Another User from Spring, TX on January 16th, 2021

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant on January 19th, 2021

Very happy to call back and ask only Ms. Swami from Reliant customer serv Rep.
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I am the Loyal customer. I called second time today after first call (the guy very dissapointed me). Second time I called and Ms. Swami answered to my call and she was very professional, nice, she answered to all my questions regarding my rate plan and my rewards. I am happy the Reliant company has such amazing people who has right professional etiquette to talk with customers. Thank you Ms. Swami- I would be happy if next time I will call the cust.serv.again to update my plan, so I will in the right place with right person like you to talk about new plan for continue with Reliant.

Zhanarina from Houston, TX on January 15th, 2021

Thank you for the great feedback, Zhanarina. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

Reliant on January 19th, 2021

Worst service ever this year.
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Likely to Recommend

I have three accounts with Reliant Energy. I have been a loyal customer for 30 years. I asked them 5/21/2020 to remove the balance billing program, the representative talked around the subject, and did nothing. I threaten to call corporate office and the manager finally deactivated balance billing this morning 1/13/2021. Mgr. Adrienne id#9114848, told me I had to pay $359.65 before January 20,2021 in order to get a 299.00 credit.My vacant home has nothing in it to pull electricity and Reliant has sent me a bill over 200.00 each month the year 2020 and when I challenged the billing process, Reliant manager said okay today we will deactivate the billing program. They only record in conversation what they want to keep for record. I am at a point where I will be moving to another service provider because my loyalty with Reliant means nothing if you don't pay what they decide is fair. I wasn't really credited anything although the manager said to me my bill should have been only 36.00-40.00 per month for the past six months. No representative ever tell you to cancel billing program if your home become vacant, they only goal is to sign you up and lock you in. I should not have to threaten to go to the news station in order to get this program deactivated.

Collier Cessalee Abdalla from Houston, TX on January 13th, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on January 14th, 2021

Playing
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I will not recommend this energy provider at all. Their customer service is very bad. For 1bed room apartment and for two people I got $260 bill for a month. I was very surprised as this is the highest amount I ever got! When I took the service without signing any contract, customer representative told me per kw rate as 10 cents and for this rate I was expecting my bill around $50-60 bugs, however, upon enquiring again I came to know I am paying 13.79 cents per kw. Customer representative asked me to get into a contract plan to reduce the per kw amount and after signing for a contract also I was getting bill around 170$ for a month. Again after re-enquiring I came to know that no contract were assigned to my account and I am still getting charged 13.79 cents per kw. I will never recommend this service to anyone!

Pratik from Irving, TX on January 5th, 2021

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on January 6th, 2021

RELIANT NEEDS HELP
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Likely to Recommend

I applied for service in July 1962 w/HL&P and was required to give a DEPOSIT, which I complied. As time passed HL&P was changed to Reliant. I received no deposit back. In March 8, 2019 I Approved a 20 Month plan which was cancelled on December 18, 2020. I talked to Reliant earlier about getting a better rate, and was told that I was getting the BEST WE CAN DO rate. So I applied for service elsewhere. In that I am on a fixed income and the Covid virus I needed Help. NONE FROM RELIANT
Then to top it off Reliant charged me $200.00 dollars for early cancellation. I had over 20 months completed. And guess what did not get my DEPOSIT back either. Its hard for me to believe I stayed with HL&P and Reliant 58 years and this is the way I get treated. RELIANT NEEDS HELP

H Campbell from Sugar Land, TX on January 1st, 2021

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on January 4th, 2021

Bad
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Likely to Recommend

They are very sneaky with hidden fees. They do not mention them to you as your signing up but they are in the contract. They only tell you the good stuff. The hidden fees are in contract and they really get you on them. Be careful signing up. I dont recommend them at all

Lex from Mcallen, TX on December 19th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on December 21st, 2020

I will never have reliant ever again
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Likely to Recommend

I signed up for a average billing cycle which they said would be cheaper, oh no it is not. I pay more for my actual bill. My average would be $120 and my actual bill would be $80 and then they gave me a deferred balance of $400out of nowhere. And if you get off it you would have to pay it. I dont know how they are running they are scammers big time makes it impossible to get off it without paying $600. DO NOT GET RELIANT!

N/A from Fort Worth, TX on December 6th, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on December 7th, 2020

DON'T SWITCH TO RELIANT
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Called them Nov. 2 to enroll. Here we are on Nov. 12 and I still haven't gotten hooked up with them. I call and never hear back. I have had my ac guy remove my TXU thermostat and put a new one in. Paid $200+ for that. They kept telling me they hadn't received my IDs which I sent 4 times!! They never call me back!! Wish I had stayed with TXU!!

Judy Rogers from Carrollton, TX on November 12th, 2020

Judy, thank you for choosing Reliant! We're sorry that there were issues with opening your new account. We would like the opportunity to review your account and see what we can do to help. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on November 13th, 2020

Under Handed At It Worst
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Likely to Recommend

Do not be fool in thinking this company is is not underhanded. They add on fees without notifying you, your bill get higher after doing same watts each month, and customer service is so unprofessional. With this company you have watch your bill each month because they will try slip new charge in or get over . Customer service is a joke they try out talk you, argue with you, and no matter how much prove you have to support their in wrong won't honor it. Been with them for year old Reliant was ok but the last few years been bad roller coaster ride. They been even worst during pandemic. No appreciation, no concern for customer well being like being in jail relationship. Do not give them your time or patience go with more professional company.

Brian Taylor from Dallas, TX on November 1st, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on November 2nd, 2020

Manipulation
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I signed up for prepaid service because I only needed temporary service. I was told and also read that when you have prepaid service you only receive service for the amount of credit in your account. I left $30 on my account. Then 2 yes later I receive a all from collection for services. I called to get an explanation of why I was being charged when I only had prepaid service and was told it doesnt make sense but there is nothing that can be done about it. This company is a complete scam and is threatening to ruin my credit for a fraudulent bill. Do NOT get this service or you will be disappointed. I plan on disputing the charges and would NEVER recommend their services to anyone

Patricia R from Killeen, TX on October 30th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant on November 3rd, 2020

False Advertisement
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Likely to Recommend

Most horrible customer service and they do not honor their plans. I renewed my plan earlier this year for a plan that included a google mini and they now are saying that they never had one that offered that and will not send me the google mini. I have been on the phone with them 5 different times. The first couple of times the person told me that it would have to be 30 days after I renewed before they would send it. Now they say that was not true there was no such thing. They have continuously lied and argued back and forth with me. I will be changing to a different electric company. HORRIBLE!!! Would NEVER recommend to anyone...

False Advertisement from Dallas, TX on October 28th, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on November 3rd, 2020

DO NOT USE THIS COMPANY
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This company has absolutely screwed me over. I moved out of my apartment in APRIL, its now NOVEMBER almost. They auto pay charged me for June, July and September even though I canceled my services in APRIL. I went through a whole phone call recording with a lady and agreed to cancel, then realized I was being charged for someones elses electric. I called again and they said theres nothing they can do so I disputed the charges and now they keep calling me saying I owe $420 when I dont considering I didnt live there. Now I am calling them and they are saying it was a forced moved out which means I supposedly didnt cancel it, they did which is not true. And some how my sisters name is on the account now when it was mine before, when she was a whole separate account with them. THIS IS THE WORST COMPANY YOU COULD POSSIBLY USE. And on top of all this, they just hung up on me instead of doing their job.

DO NOT USE RELIANT from Fort Worth, TX on October 27th, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant on October 28th, 2020

Plans are misleading
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