Reliant's Customer Reviews Summary
Reliant Reviews
546 Reviews for Reliant
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What People Are Asking About Reviews for Reliant?
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Is Reliant good?
- Reliant is generally rated with an average user review of 1.6/5.0 stars. They have a wide variety of energy plans suited to any energy need starting from rates as low as 12.5¢/kWh!
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Is Reliant expensive?
- Reliant has energy plans starting as low as 12.5¢/kWh with their Conservation 12 plan. The average Reliant plan rate is 13.56¢/kWh. The average rate for energy plans across other retail providers is 9.18¢/kWh.
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Who is the best electricity provider in Texas?
- The best electricity providers are:
- 4Change Energy with an average user rating of 4.0 / 5.0 stars
- Veteran Energy with an average user rating of 3.8 / 5.0 stars
- Payless Power with an average user rating of 3.7 / 5.0 stars
- Energy Texas with an average user rating of 3.7 / 5.0 stars
- Champion Energy Services with an average user rating of 3.7 / 5.0 stars
- Constellation with an average user rating of 2.9 / 5.0 stars
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Reliant vs. TXU - Which is better?
- Here are the comparisons between TXU and Reliant:
TXU Reliant Plan Count 10 5 Average Rate 15.77¢/kWh 12.64¢/kWh Average MRC $2.99 $3.98 Plan Types Fixed Rate
Month-to-Month
Tiered RateFixed Rate
N/ACheapest 12 Month Plan Clear Deal 12
from 11.50¢/kWh.Conservation 12 plan
from 12.50¢/kWh.Cheapest 24 Month Plan Clear Deal 24
from 12.50¢/kWh.Reliant Conservation 24 plan
from 12.50¢/kWh.Number of Green Plans 0 0 -
Reliant vs. Reliant - Which is better?
- Here are the comparisons between Reliant and Reliant:
Reliant Reliant Plan Count 5 5 Average Rate 12.64¢/kWh 12.64¢/kWh Average MRC $3.98 $3.98 Plan Types Fixed Rate
N/AFixed Rate
N/ACheapest 12 Month Plan Conservation 12 plan
from 12.50¢/kWh.Conservation 12 plan
from 12.50¢/kWh.Cheapest 24 Month Plan Reliant Conservation 24 plan
from 12.50¢/kWh.Reliant Conservation 24 plan
from 12.50¢/kWh.Number of Green Plans 0 0 -
Does Reliant take reviews seriously?
- Reliant has an average user review of 1.6 / 5.0 stars; they respond to 62% of their customer's reviews.
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How do I leave a review for Reliant?
At Texas Electricity Ratings you will find one of the most straightforward, comprehensive, and longest-running Reliant customer review communities around. With 546 reviews so far, we pride ourselves in our ability to showcase and facilitate customer reviews so that you know you'll be getting the electricity provider that's right for you! If you are a Reliant customer and would like to make yourself heard, then you are welcome to leave a review on our Reliant Customer Reviews Page.
Recent Good Review from Bcortes
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If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.

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I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment.

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How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES
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I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service.
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Professional and knowledgeable help from reliant energy electric co .would highly recommend service

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Easy to deal with, fixed price eco friendly.

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I am the Loyal customer. I called second time today after first call (the guy very dissapointed me). Second time I called and Ms. Swami answered to my call and she was very professional, nice, she answered to all my questions regarding my rate plan and my rewards. I am happy the Reliant company has such amazing people who has right professional etiquette to talk with customers. Thank you Ms. Swami- I would be happy if next time I will call the cust.serv.again to update my plan, so I will in the right place with right person like you to talk about new plan for continue with Reliant.

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I'm still indebted to the customer service representative Nathally who walked to my door courageously and convinced me to opt into reliant Energy. I don't regret signing up for this service. The best ever i have used
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So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision.
Claudia Martinez Pena
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Hi as you may guess yes I am Mrs Drama Queen. I just became a customer today and power was scheduled for turn on today. I thought when i was approved with 0 deposit it was a good day that it was my lucky day. NOT! First off it was not from Reliant all that had happened , had happened. I had been living with my In-Laws for the past 7 months , 5 days , 4 hours , 57 mins. , and 15 seconds. Yeah that bad. Anyway a house my Mother In-Law owned all of a sudden became ours. My husband and I's. I had to go through drama to get the people living there out. Finally I had to get them evected. So out they went. I am not sure exactly when but they were gone by the time I went by yesterday checking to see if it was cleared so I could starting moving. Well people when you move into a new place dont forget to check everything including the utilities if they were on or off. As far as I knew they were on that pay as you go electric. I had told them a few days before to shut everything down that I wouldn't carry them , so yesterday I assumed all was off. Today I called around for Power and up tell Reliant none of the others made any sense. Seriously! When I was approved and told my Power would be on today. I was excited. My husband he has serious seizures. Especially in hot mugging weather , which was what it was like today. My husband has what they call Grandma Seizures which is the worse of it's kind. And almost all of the time when he has one he ends up in the hospital , at times as long as a month. Anyway after a hour went by I got on my tablet , found Reliant signed up waited about a hour then got on my tablet again , going to Reliant's web page and the lady who helped me ( think her name was Sandra ) was calm , polite , and very helpful. She assured me that the power would be turned on. So after logging off I waited for almost 3/4 hours. You ever have the feeling of pure panic run through-out your body? I did! I was scared out of my mind. My husband usually is the only one who can calm me down. Well he was Pail as a ghost. That's when I started calling again. What they on the other line didn't know , ( the Reliant Customer Service Person ) was I couldnt drive my husband to the hospital , and my tablet refuses to let 911 calls go through. I didn't tell them this , honestly I didn't think it would matter to them. Then my phone decided to have a mind of its own it kept shutting down , and always just when I was about done. It did this about 4/5 times , each time I had ( at least I thought I did) to start over. They , in total I believe was three no four operators , all started out with getting me calm and I would tell them what was going on , never failing right on cue that's when my tablet decided to venture on it's own. It shut off. Well this went on until the 5 time and then I think Juan C. Is his name. He stopped me before I got first sentence out , he said no problem that he'd would read the notes or what not and he'd be right back. Minutes later he was confirming the questions and concerns i had expressed to the other Operators. He said no problem got it. Guess what , yeap my Tablet went blank
I wanted to scream , but instead I cried. That's when it happen !Bam! Power! The Power came on. Well my husband is good. He took a cold shower and rested. As the night winds down I remembered what JuanC had said right before being disconnected, he said no problem I got it. And I'll be dam he did just that. Now I on the other hand , Yes I am doing fine but after spending 4 hours on and off the phone , not knowing what I'd do if my husband had one of those moments , I am now off to the liquor store I think it's a good night for me and Mr. Patron to get to know each other. Thanks Reliant for being what all the other electric companies swear up and down to be , but aren't. That's honest , caring , helpful in times of need , a friend.
Well all at Reliant
( Especially the ones that had come to my rescue )
Stay safe , and Healthy
And Please..........
" Be Safe "
" Be Happy "
" Have Fun "
" Peace Out "
Sign: A Very Happy Customer
Lisa C.

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Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

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I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan.

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While I used them for my needs, Reliant had reasonable rates and I never experienced an outage like I had from other providers. The place they really shined was helping me cancel their services, oddly enough! I spoke with a friendly support person who assisted me in terminating my account due to DV related issues. I would happily work with this company again just because they proved they cared more about my safety and wellbeing than my money.
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I just chatted with Reliant rep Cassidy. She answered all of my questions, got me logged into the Reliant website and helped my lower my kWh rate by 5 cents per kWh. Very good service.
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Had some question in moving electricity from current address to new address. customer service person Justin helped with patience. he is great and solved my questions/problem quickly.
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When I call any customer service department I am sometimes surprised to find myself speaking to someone from India or China. Not with Reliant! You will be able to understand them and they will take ownership of your problems. You may find yourself talking about common concerns before you say goodbye or even promising to say a prayer. They have great people on the other end of the phones! And they may live just a few towns over.
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This was my company last year with a 12 months plan, they let me sign in without a deposit (taking in consideration I had no credit history as a new resident to this country.) The website is very good you can easily manage your account and do everything online.
Great Customer Service.
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I have used Reliant since before the breakup of the monopoly when it was HLP. Had a few problems before computer technology, but they were quickly fixed. Usually had to do with mis-reading the meter.
I'm on Reliant Secure 12 plan, with Bill averaged over 12 mo. 1 person - 1,000 sf. - Aug 1291 kWh, Sep 1131 kWh, Oct 826 kWh. Bill each month is from $100 to $111.
Time to renew and was looking for a lower rate. I guess there are some, but the monthly delivery charges get you. And company reviews. Ugh!
Remember, most people only write reviews when they are angry or frustrated (I'm no exception). Since most of the reviews for ALL companies were negative, I'll just stick to the tried and true. At least I know bill will be every month.
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I had an door to door agent come to my house.. I think he said his name was Javier .At first I was going to close the door in his face but I listen to what he had to say and he gave me this new plan called Truly free weekend 36 I was on contract so he gave me $300 dollars bill credit to make up or it every since I did that my bill has been way less then the usual.. He gave me this quote of a price and it came out to be cheaper than what he said... He left me with his number and everything in case I had any questions... If you all see him/them come to your door u better answer because u don't know how much u could be saving... :)
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We have had Reliant for 9 months and it has been pretty good so far. The rates are not too bad, service has been good. There was a little bit of a struggle when I went to renew our plan but they eventually gave us a lower rate.
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I signed up for average billing and I thought I was getting a deal but they carry over the extra usage and you owe a whole bill on the back end.

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I chatted online with my phone to Brittany. I called asking for extension, I was able to get more time than originally requested. I want to thank Brittany for being so helpful and prompt in assisting me. She was very professional and I can tell she is very nice. Thanks again Brittany good job
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I have not been home (2 bedroom apartment ) in 1 month , and my bill is $150 . How !!! And I havent been home ..

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Expensive- They have their own rate per kWh rate, then Center point passed on rate. Feels like i am ripped off. all together i am paying 13 kWh.
Their online portal wont allow to schedule payment of your own chosen date.

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I was using the on line chat for assistance about my current plan. Heidy was pleasant and very helpful, as well as responding quickly to my needs.
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As a customer with reliant for over 5 years, i think it's time to leave.
it used to be pretty easy to fix the rate whatever the plans i could find online, but not the case any more since about a year ago. rep keeps telling me, you're not eligible for this, not eligible for that, and trying to trap me to sign a much higher rate pricing plan instead.
in past 5 years, the overall experience was pretty smooth, no disconnections and just few glitches here and there.
but business is just business, customers are looking for lowest rate indeed, and there're companies with quality service too.
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Very satisfied.13 years already...
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They had a good promotional price when you sign up with them, but the pricing after contract and what they have to offer is less desired. Even when an account manager contacted me with a better promotion which I calculated to what my usage last year was everything would be $30+ dollars more a month. Its a hassle shopping around and switching, but you need to do with you need to do. Customer service is great and no hidden charges, but the pricing will not be comparable to what you sign up for. If you are able to understand the charges that you can calculate the price differences from other companies. Don't focus on average pricing. To estimate costs take your energy charge and add it with delivery charge which would give you your base cost per kWh. Then there is the recurring fee of $8.72 for delivery charges from every provider so that is standard. Also be weary of base charge. Reliant doesn't charge this but some companies do. Also note even with the added base charge a company could probably still be cheaper because of the lower kWh charge. Some plans have variable energy charge for instance if you use 1000 kWh you get a charge at 5.2 cents but if you go above that say 1001-2000+ kWh then its 8.9 cents. Definitely pay attention to that if you consume 1001+ kWh. Either way they will get your money just depends on your usage as they say. You might pay more for less but if 3 months out of the year you use less then 1000, then the savings for your usage will be noticeable if you are a high energy consumer.
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After 2 years with another electricity company in Houston, I switched to Reliant.
The switch was very easy.
Reliant has slightly lower rates than other companies in Houston area.
Most importantly Reliant runs a fair and honest business. Their contract is more customer-friendly than other electricity companies I tried. There are no secret fees stipulated in small print, unlike in Green Mountain Energy. I pay a reasonable bill every month.
I have had no problems with Reliant so far. I would definitely recommend Reliant over Green Mountain Energy.
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Been with Reliant for forty years but feel it is now time to move on at the end of the current plan. This month my electricity usage was $90.00 and the transmission and other charges dinged me for another $50.00. I haven't seen such high charges for transmission since I have been on this current horrible plan. I am a senior so I am concerned.
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My electric bills were $300-$500 almost every month. Absolutely ridiculous. We were so conservative with our electricity and trying every way possible to keep our electric bill down. Other friends with the same square footage house and same electricity usage were make almost half that with other companies. We finally switched and then Reliant adds all these extra charges onto my last bill making it almost $700. Theres a cancellation fee of course which we had no problem paying but an extra $250 for no reason at all. So happy we switch. Do not recommend. Save your money folks.

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In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA

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I recently had to move from one Texas town to another for work. The apartment complex I moved into has a contract with another provider, so I was not given an option of which electric provider to select. Reliant is charging me a $150 early termination fee, despite not having the selection of providers at my new residence. When I called to speak with customer service, I am informed there is no way to credit the termination fee. I have been a long time Reliant customer, but when my lease is up in a few months and I move into my new home, I will no longer be a Reliant customer nor will I ever provide a positive recommendation, on the contrary I will advise all friends and family to avoid Reliant.

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Reliant has battled me for almost a year now. They promise a google hub max when you sign on for a 2 year contract. Reliant energy has screwed me over because in my initial phone call where I agree to the contract I said the words "Google hub" rather than "Google Hub Max" so currently I've been denied the right to null my contract for inaccurate promotions. Reliant has defended their contract by sending me a Google Hub Mini and stating that everything gis now settled on their end and if I'd like to leave I MUST pay myself out of their contract. Have no issues with billing, But a company that cannot uphold their promotional offers for new customers is no company I would recommend. Choose your words wisely with Reliant Energy. I would also like to mention that multiple agents have confirmed my issue is easy to fix, However no manager that I spoke to would assist me in correcting the issue.

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Do you enjoy having hours of your time wasted on the phone only for nothing to be fixed? If so come on over we have spent the last week trying to get our energy transferred to our new place. 7 calls around 30-90 minutes a piece to only be told the same thing over and over

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I had reliant for two years. Everything was okay for the time been. Then suddenly I decided to switch to a different electricity provider and the double my last electric bill. Their excuse is that their system changed my plan to average usage. I did not even know about it. I was like,what the? They told me I need to keep the account monitored. Hello!!!! I had a two year plan!! You were not supposed to change it! Now I have to pay over $400 dollars for the month of December 2021! Are you kidding me?! It's not even Summer!!!this is outrageous!

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Our church requested a review of our account several months ago and it was found that we were overcharged just over $1,800, which we were to be refunded. That was several months ago. Supposedly we were sent a check, but it went to the wrong city! Multiple attempts to resolve this have been unsuccessful, with us being told "it will be resolved within 3 weeks." Still nothing!

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So far the customer service side of things has been fine and we haven't experienced outages unless it's a block-wide one. However, I was jumping between plans every 3-6 months to save money on power before this. Our usual power bill (slight variation during seasons) averages around $50/month. After signing up for reliant for a long term plan my bill instantly jumped into the hundreds. I'm not saying there are sketchy charges, but when signing up I definitely did not foresee some small extra fees becoming big enough to almost double my bill. As soon as my term is over I'm dumping this. I'd recommend hopping plans to get better prices than going with a long term one like I did. Definitely a mistake I won't make again.

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I've been with Reliant, formerly HL&P since the 70s. I'd never felt cheated until my current plan renewal. I was told I was getting a better/lower rate than my expired plan. WHAT A LIE!!!! I've NEVER had to pay as much for my light bill as I do now! Then to find that I'm locked into this plan for 2 years, unless I pay $200 for changing my plan. I tried talking to customer service, but it was like talking to a robot; no feelings, no empathy, no caring about your extremely high bills, even though you're a senior with a fixed income. NOTHING!!!
As soon as I find another provider I am done with Reliant. They could care less about me being a loyal customer all my grown life.

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Reliants prices are very sketchy to me. Every single month my bill increases, even if I used less energy than the previous year in that same month. During this terrible COVID pandemic, which has created very hard economic times, especially for a young widow trying to raise two children alone, I feel like your company is just hitting me at every possible turn. I do not have the energy or time to even care to look into another provider because I am barely capable of navigating the death of my husband right now, but I thought you should know your bill, which I can barely pay each month, is the bill I dread receiving the most.

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I have lived all over the United States and this is by far the absolute worst energy company I have ever dealt with. I cancelled service after 13 days. I have never had to do that in my life. They never refunded me for monies owed to me.

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I termed my coverage and apparently got charged for a time-frame AFTER I moved out. I turned off all electricity and units in the apartment after vacating but yet I apparently used $60.16 of electricity. When I called and spoke with Angelo in customer service he basically stated it is what it is. Nice! Great service Reliant - said sarcastically.
Blood money paid - Good Riddance Reliant.

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In August 2022, I had solar panels installed. The meter was switched to be able to read the solar power I am creating and using. However, Reliant charged me almost $800, because somehow the new meter said I used 1600 kwh in one day. It took months for this to be resolved. I called several times to explain the issue and not once did someone say the 100% Solar plan I was on, was not for people with solar panels. Finally, someone switched me to the Solar Department and got me on the Buyback plan. No rollover plan. So you can't keep what you make. Furthermore, Reliant states they cannot back credit me for all the power I had been generating and possibly using because I wasn't on the correct plan. Needless to say, I am switching.

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Put my contract in on a Friday and the didnt start service till Monday which cost me 100 dollars extra.

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I called 6 weeks before moving out to cancel my month to month plan. They didnt make note of it so I ended up having to pay for 2 weeks of electricity in an apartment that I didnt live in. When I called to ask the man I spoke to, Jose, was so incredibly rude and wouldnt even listen to what I had to say, then hung up on me. Terrible customer service and completely inept.

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Reliant energy is the worst light company I could have ever signed up for people go through things in a time of need and they are not there to help you what so ever If they was the last company on earth I would not have lights and would never ever recommend this light company to anyone.

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Reliant no longer has any reps in the US much less Texas. I can only speak with someone in Mexico who says they have no way of transferring me to someone in the US.

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I couldnt recommend enough to look for a different provider. They will scam you out at any angle possible and charge you the absolute most they can get away with, and they will always charge you a cancelation fee no matter what they say when you sign up. They will not take accountability for their actions, and nothing they do or dont do is their fault. Hard to find an honest company who cares more about you and less about how much you will pay them.

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Likely to recommend |
3rd world billing and paying i. t. system CS Reps poorly trained and lack the simplest of English skills dont seem to know how to use a spell check on an official email reply

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I was with first Choice power last year and was switched over to reliant energy Because first choice power went out of business And they sent my account over to Reliant which is high as hell Shouldnt I get a sea with light company I wanted to be switch to I do not recommend reliant they are a scam artist they are too high is sad I would never recommend anyone to reliant if there was the last like company on earth I will be in the dark is sad and its a shame to go from paying eight per percent to 16 something percent so mean if you have a $200 bill your bill is gonna double to $400

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If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced.