4Change Energy Company Reviews
We've been collecting customer reviews for 4Change Energy so you can get the inside scoop on what it's like to be a customer.
Compare 4Change Energy Energy Plans
Featured Review for 4Change Energy
4 change electric
Keeps me updated with usage and weather pattern.
easy to review usage and shows each extra charge by states and TDC
Electricity Plans for 4Change Energy
Houston - Centerpoint Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Maxx Saver Value 24 | 24/months | 9.6¢/kWh |
| Maxx Saver Value 12 | 12/months | 9.6¢/kWh |
| Cash Money 12 | 12/months | 15.9¢/kWh |
| One Rate 12 | 12/months | 16.1¢/kWh |
| One Rate 24 | 24/months | 16.4¢/kWh |
| Power Maxx Saver 24 | 24/months | 17.8¢/kWh |
| Power Maxx Saver 12 | 12/months | 17.8¢/kWh |
Dallas - Oncor Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Maxx Saver Value 24 | 24/months | 9.9¢/kWh |
| Maxx Saver Value 12 | 12/months | 9.9¢/kWh |
| Cash Money 12 | 12/months | 15.9¢/kWh |
| One Rate 12 | 12/months | 16.7¢/kWh |
| One Rate 24 | 24/months | 16.7¢/kWh |
| Power Maxx Saver 24 | 24/months | 18.0¢/kWh |
| Power Maxx Saver 12 | 12/months | 18.0¢/kWh |
Lubbock - LPL Service Area Plans
| Plan | Term | Rate |
|---|---|---|
| Maxx Saver Select 24 | 24/months | 12.7¢/kWh |
| Maxx Saver Select 12 | 12/months | 12.7¢/kWh |
| Charitable Saver 24 | 24/months | 13.2¢/kWh |
| Charitable Saver 12 | 12/months | 13.2¢/kWh |
| One Rate 12 | 12/months | 16.5¢/kWh |
| One Rate 24 | 24/months | 16.5¢/kWh |
Best 4Change Energy Plans as reviewed by Texas Electricity Ratings
One Rate 12
thumb_upPros:
The good news about this plan is it's a flat rate across all usage thresholds of 500, 1000, and 2000, and the rate includes all transmission fees, which means predicting your bill each month should be super easy and consistent.thumb_downCons:
The bad news is it's not the cheapest rate out there, but it's hardly the most expensive either.One Rate 24
thumb_upPros:
A good thing about this plan is it's a flat rate across all usage thresholds of 500, 1000, and 2000, and the rate includes all transmission fees, which means predicting your bill each month should be super easy and consistent.thumb_downCons:
Unfortunately there are cheaper plans out there. Then again, it's not the most expensive either.Power Maxx Saver 24
thumb_upPros:
This plan has a huge bill $100 credit at 2k kWh of usage.thumb_downCons:
If you use under 2k, the bill credit doesn't help you, and the plan not a good choice.Cash Money 12
thumb_upPros:
Bill credit at low usagethumb_downCons:
High Monthly Recurring ChargePower Maxx Saver 12
thumb_upPros:
This plan has a huge bill $100 credit at 2k kWh of usage.thumb_downCons:
If you use under 2k, the bill credit doesn't help you, and the plan is a bad fit.Looking for more? Compare all available Plans
4Change Energy Rating and Review Summary
There are 856 total reviews for 4Change Energy, with an average rating of 4.0/5.
| Company | Stars | Rating | Reviews |
|---|---|---|---|
| 4Change Energy | 4.0/5 | 856 |
| Star Rating | Ratings and Link |
|---|---|
| 512 5 star reviews | |
| 131 4 star reviews | |
| 20 3 star reviews | |
| 45 2 star reviews | |
| 148 1 star reviews |
| Category | Stars |
|---|---|
| Plans & Pricing |
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| Order Experience |
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| Customer Service |
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| Likely to Recommend |
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Recent 5 Star Reviews
4 change electric
Keeps me updated with usage and weather pattern.
easy to review usage and shows each extra charge by states and TDC
Reliable enegry company
4Change Energy has been very reliable and very flexible with the payment options. I never had any electricity interruptions and whenever the bill arrived I could pay in so many different ways. And, of course, after paid the payment verification email would arrive!
Change Is Good
I've been with 4 Change Energy a few years now at the referral of a colleague. My electricity costs are very reasonable coupled with my extreme conservation tactics. Love the generosity of this company who reaches out to charitable organizations. No need to search further, I'm a satisfied consumer.
Excellent and affordable service
Any time i have had a need to call the service line, they are more than helpful. I am very satisfied
Best Electric Provider I've Used!
4Change Energy is an amazing electric provider that I have been using for years! Their customer service is beyond any that I have experienced before, their rates are affordable, they care about their eco-footprint, and they even give you an option to donate to a charity of your choice. When the winter storms of Texas 2021 were happening and everyone was losing power, 4Change Energy sent out a warning email and was emailing it's providers with updates and apologies every step of the way. When the war between Russia and Ukraine first began and we all were unsure of how it was or was not going to effect us over here in the US, 4Change Energy sent out another email to keep us all informed on the company's plan and what the war meant for electric providers. I recently had to change providers because of a move that requires me to use a specific electric provider however, that has not stopped 4Change Energy in helping me with every step of the process. I have only been met with kindness, compassion, and understanding. I'm immensely disappointed that I had to leave their service and will return in a heartbeat if given the chance. If this seems a bit silly of a reaction for an electric company, I urge you to give them a try. I will ALWAYS recommend 4Change Energy to any and all that ask.
Easy, Simple, Cost Effective
Super affordable rates that fit well with our home and budget. Average usage fits perfectly with the $100 bill credit for using over 1,000 kWh which makes the electricity bill very surprising each month. I always end up paying less than I imagine.
Customer Service and Plans
I think overall the customer service is very helpful and the plans are great. I highly recommend this company. Good rates!
Yes/10 would recommend
Charitable support given monthly and at the customer's choice means the world to me. Next in line are the Green Plans, great price and how prioritized and valued I feel as a customer. They are so easy to contact and do business with, I have never spent hours on hold or felt like I didn't truly matter. In 2021, 4Change sent out an email reassuring customers that it would never take advantage and surge prices in the face of a deadly winter storm that hit Texas. That email has always stuck in my mind, it spoke volumes about what kind of business 4Change is and I am proud to use them daily!
People friendly customer service
Customer service is A Plus
4ChangeEnergy Review
I have loved having these people as my providers for the past 4 years. The service is outstanding! I would definitely refer them~~
4change will 4sure save you money
Going on 2 yrs with company & have not had a single negative issue. Im very happy & pleased to have 4change as my electric provider.
An Extraordinary Electric Company
I dont remember ever smiling at my electric bill until I gave 4Change Energy a try! Unbelievably fair! I have signed up again for my 3rd year!
Excellent! Truly a five star company!!
Dont pass this opportunity by!
Easy Going
I've never had issues. The website and payment are easy to navigate. I appreciate that they use some of their profits to give back.
Ed's review
I have had a great experience with 4 change Energy. I hope as time goes on the rates will improve. We are in challenging times hopefully as time passes we can return to a pro fossil Energy government.
Best in Texas
I have been subscribed to 4 change energy for over 4 years and very happy about customer care, price and communication. To me 4 Change Energy is the Best In Texas.
Love 4Change Energy
They have the most reasonable electrical company I have ever experienced. During one of the hottest summers in the history of Texas, my bill was lesser than everyone I spoke with. I hope to be with them for many more years to come.
Why We Renewed our Service with 4Change Energy
We trust 4Change Energy to have the lowest prices for our electricity. When given the chance to renew for another 24 at the same low rate as new customers, we were very pleased to do so.
Lower rates
We have lowest bills ever and are so happy with 4Changr
Great service - best prices
Best prices if your nervous about switching, no anxiety. No problem get honest, weekly emails projected kw keep you on target.
Not been disappointed
Used this company for going on 5 years, been very good experience!!!
Change 4 Change
A positive experience
Great Experience with 4Change Energy
We have had a great experience with 4Change Energy. They offer a competitive rate with great weekly updates showing usage for the current week compared to the previous week. Making payments is easy. They do what they say they will do. We just renewed for a new year. In turbulent times, this company is one you can depend on!!
No hassle, Great rates
Never had any issues or outrageous charges
THE BEST!!!!!
Always great rates, no hidden charges and wonderful customer service!!
Long-term customer
We have used 4Change Energy for more than 5 years. They offer great update plans, provide weekly usage info, and have helpful customer service staff. Plus they give back to the community!
Great Company
My electricity bill has not been this low in in all the years before I discovered 4 Change Energy. I am very pleased with the price and the service. Highly recommend it.
Really happy with the company!
Prices are very consistent. Earlier in the year there were spikes and it turned out to be my thermostat. Once we changed, prices have saturated low, in the same range, and its a relief not having to try to manipulate my energy intake to keep the price low. Also! Really happy with the renewal experience and that they give you a period to renew with the same low price as the first year. Recommend!
4Change Energy
I have been with 4Change Energy for a few years and have been happy with the price and service.
3+ years of service
We've had 4Change for over 3 years now, between apartments and a home and they are reliable, affordable, and no weird fees or changes.
The Best Electric Compamy
I love 4Change Energy. This company has always been helping to get the best rates for electric. Even when I moved to a different city. When we had that big freeze a year ago my electric rate never change, and was on it never went off. Great company
Happy 4Change Customer
We were referred to 4 Change and have not had any reason to regret it. Unlike most companies, when it is time to renew, we get the same bargain deal they offer to new customers, instead of charging us more.
Ease of signup and great rates
I have always been able to get ahold of customer service. They helped me pick a plan and get signed up. When it was time to renew, I was able to choose a better plan for me and it beat any other quotes I received from other electricity companies.
4Change Energy Review
I am going on my 3rd year with 4Change Energy. I have been extremely pleased with their service. Absolutely honest and fair company. Beyond that, my contracts are 12 months and they always surprise me at renewal time and offer my exactly what they would their new customers. I use about 1000 kw (give or take a few) and my bill in the winter is about 80-90 dollars and about 90-110 in the Summer for a 2000 square foot home. They are absolutely an amazing company. I definitely would refer friends and family to use them as an electric provider.
Best Electricity Supply Company in Texas
This company offers customers the best price in the market and keep you informed about your consumption during the month. So that you can make adjustments at home before you get your bill.
The Best
Best energy company around. Ive been with 4 Change for over 2 years and have never had any issues or concerns.
4Change Energy is the best
I constantly hunt for good electricity provider. I find myself renewing with 4change energy for the 3rd time, they provide great customer support, competitive rate and easy user experience
Great company
Decided on 4Change due to pricing and it's been great!
Recent 4 Star Reviews
Renewal for 2023
Was chocked to see my renewal rate doubled from 0.9, 2022 to 18.4, 2023
You're not alone, the changes in the marketplace have pushed rates higher across the board. It's even more important for consumers to compare electric rates in their area to make sure they're getting a competitive rate.
— Karl Trollinger on February 1st, 2024
Very Pleased with 4change energy
Really appreciate the home energy reports that I receive weekly which include an estimated billing amount for the end of the month. Very easy to do business with.
Affordable Electricity
For almost 3 years our monthly bill has been consistently just over $100 / month. Our home is smaller @ 1400 sq ft & with spray foam insulation.
4 change services
I have been happy with this company so far. I expect to have great rate if I renew and if not I will change electricity company
Happy Customer
I have been a customer for many years and to date, I have had no reason to call Customer Service. I am happy with my service. Billing is easy. The weekly usage emails is a great feature.
I pay my bill, they keep the lights on.
No tricks to make the deal look better than it really is. Straightforward transparent rates.
Great price
I was looking for a company that offers renewable energy for a fair price and found that at 4change energy. I renewed my plan twice with them and did not have a rate increase, they actually appreciate your loyalty.
Electricity 2021
Ive experienced reliable affordable service since choosing 4Energy!
Everything about this company is easy
Ordering, renewing or paying....all easy. Never had to call customer service and pricing is reasonable compared to others. Website is easy to navigate as well.
Excellent Online Service
4Change can provide my family with the better and cheaper customer service plan
Best energy company I've used
I've had a great experience with 4change energy. It was quick and easy. I've lowered my energy bill and moved to green energy. Can't beat it. I would highly recommend to anyone.
Great company!
We ha been with 4 Change Energy for several years now, no problems great company.
Reliable, Dependable, Low-cost
I just renewed my plan with 4Change Energy. They make everything easy and understandable. And during last Spring's freeze, we received communication, service, and steady pricing throughout. It is the best price for us too!
4Change
All good, except when you call customer service.
A FUN, PERSONAL COMPANY
Nice people in customer service. Fun easy going company with to do business. Lots of information to monitor your account presented in a easy to understand format. My 5th year to be with them. I compared to others and they always came out on top!
Excellent company.
They will remind you when the contract expires and show you the pices if you want to continue with them
4Change Energy Experience
Superior Customer Service at great discount rate
Good Price and Service. Renewing !!!
4change is one of the best out there.
Fixed Income Savings
My husband and I have been very happy with 4Change Energy as our bills have remained low. We appreciate the tips sent in every bill to help us conserve energy as well as the opportunity to contribute to charities of our choosing. We're on fixed incomes, so being assured of lower electric bills compared to other electric companies has been most important to us.
4Change Energy Blessed even after the Freeze!
Having used over 2000 kw of electricity during the freeze of February 2021, I expected the worst for a bill. Yet the bill I received was LESS than the month before! AND 4Change Energy even extended the amount of time to pay that bill making my day. I've been very happy with their customer service when ever I had a question about a bill. True to their word and a reliable provider, I'd recommend them to every one.
4change is awesome
Have had no bad experience. Pricing is great
Good Rates BUT!
I liked getting the email about my renewal, but when trying to call the number to ask a question it states it is not a working number. I called 855-784-2426. I was a bit frustrated with that. I just selected the accept but noticed that when I pulled 4energy site the rate for the charitable 24 was less than what I was given for a renewal and that was my question.
Consumer Focused
Compared to other utility customer service, 4Change Energy exceeds expectations!
Thanks so much for the review! We appreciate you choosing 4Change Energy and are happy to hear you're enjoying your electricity service.
— 4Change Energy on July 9th, 2020
4Change electric service
I am very pleased with the company. To me everything was clear and easy to read. I compared 4change with other services. I decided to go with 4change and that was over 4 years ago. I recommend them as a provider.
Thanks for your review! Glad to hear you are satisfied and loving your plan.
— 4Change Energy on July 9th, 2020
Reliable and helpful
I especially like the detailed dailey usage with hi/lo temps that they send me each week. It helps me to make adjustments where I can to save money.
Thanks so much for your review, Teresa! We appreciate you choosing 4Change Energy and are happy to hear you're loving the daily usage reports.
— 4Change Energy on May 19th, 2020
Easy Saver 12 Plan
Being only 2 of us are staying in an apartment we dont typically go over 1000 Kwh usage. On the hottest days of the year I do see an increase but I typically have never paid over $120 for energy. If I do happen to go over its usually like $95-105. Not that bad, I have autopay and its pretty nice to just forget about having to pay them. When my plan was about to expire they even offered me the same plan for another year. Again, great to not have to think about shopping for a new plan and I can just keep the same information. All in all not a bad company to go through for energy, I havent had any problems with them. I understand its always a gamble with not going over 1000 Kwh of energy but it is of my own error if I do. The only thing I didn't like is initially they did a credit check which now shows on my credit report. But now thats done so I dont have any more problems in my opinon.
Hey there, thanks for your feedback! We appreciate the thorough review as well as you choosing 4Change Energy!
When we perform our deposit assessments, it's a soft credit check so it does not impact your credit score. So you'll be good to go for future inquiries!
— 4Change Energy on April 30th, 2020
4Change has stepped up Customer Service & Communication
When I first started with 4Change Energy I lived at another address and was shopping around. They had one of the more inexpensive plan options, but communication and phone customer service was difficult. Over the past few years, 4Change has stepped up their customer service, their accessibility, revamped their website, made online more functional and user-friendly and made their usage and email reports/updates more easy to read and navigate. I can always get a live person on the phone in much shorter time than when I started and have been able to check in and switch plans to a more affordable plan - while understanding their current options. Each week I review my usage and forecast report to better understand when and how I'm using energy. The most important variables are cost and communication and they've really upgraded both for the better
We appreciate the continued support and are so happy to hear you're enjoying the hard work our team puts in each day! We're always working to do better and be the best we can!
— 4Change Energy on April 30th, 2020
Happy to hear that, Ken! We hope we can continue to bring you a satisfying energy service.
— 4Change Energy on April 30th, 2020
Luv'n my 4 Change Energy
I was a loyal TXU customer for 15 years. After moving to Corpus Christi I was still loyal to TXU, then it seemed my bills were creeping up and their service tanked. I shopped electric providers and went with 4 Change Energy. I have never looked back! I've not experienced fluctuations or outages, except when Hurricane Harvey visited. I like the weekly energy report emails so I know what I'm using. I am saving, although not a great amount over any other provider mind you, but their customer service is excellent and that makes a world of difference.
We're so happy we could provide you with a great service, Christine. Thank you for taking the time to leave your review today.
— 4Change Energy on April 30th, 2020
Customer Service
Customer service is very prompt at handling your needs
Thanks for the review, Darren! We're happy to continue to serve you!!
— 4Change Energy on May 19th, 2020
Keep Me Informed
I love that 4Change Energy sends me a weekly email of my utility usage. This means no surprises at the end of the month. It gives me a heads up on how much energy Im using and where I can save.
Thanks so much for your review! We appreciate you choosing 4Change Energy.
— 4Change Energy on May 19th, 2020
Recent 3 Star Reviews
Change Is Absolute
Of all the things to be relied on in today's America, change is the only one that can be counted on. Therefore, in the long run it is obvious that my financial situation will also, and so will 4Change Energy, so why worry about energy when in the long run it will all balance out.
WATCH THE END OF YOUR CONTRACT CHARGE ME $82.90 FOR 5 DAYS SERVICE
I ENDED MY CONTRACT 5 DAYS AFTER 4CHANGE PREVIOUS BILLING PERIOD. MY MISTAKE,, THEY CHARGED ME $82.90 FOR 5 DAYS SERVICE. MAKE SURE YOU END YOUR CONTRACT BEFORE THE END OF THEIR MONTHLY BILLING PERIOD, NOT AFTER .
Houston electricity
It was a good experience. I am willing to renew it.
Lesser value to your customers
Time to renew rates go up even though wind energy has grown exponentially hasn't done anything for me the customer.
Awful Customer Service
I was trying to speak to a person about my bill. The lady was very rude and she would not listen to what I was trying to say. The lady was very defensive and should not be working in customer service. She begin explaining my bill and I could not understand what she was saying. So I tried to interrupt her to see if she would start over. After saying, excuse me multiple times, she just kept on talking. She has an accent, but I could understand some of what she was saying. I was going to ask her if she could start again from the beginning, because I could not follow her because I had no Idea of what she had already said.
Short notice billing
The service has been great and reliable and very easy to use the only thing is it would be nice to receive my bill in my email with more notice then one or two days before its due
My experience
I started off over a year ago. Prices were good but not rate I saw online. Switching was simple and convenient. However, I am on Social security disability and explained at sign up I do NOT get paid until the 3rd day of each month. Customer service rep said No Problem. It would be set to pay on that day. $10.00 late fee if not paid on or before that date. 12/2020 I noted payment due 12/31/2020. Again for Jan/Feb/Mar/ Apr 2021. This was disappointing so I called to be told can waive late fee once per year. Not what I signed up for.
Good Service, Poor Communication!
Keep getting notices that my Plan is expiring. Replies seem to go ignored.
My payment is still too high.
My payment is still too high.
Hi Gale! Thanks so much for the feedback. If you're worried you're paying too much, give us a call and we can take a look at your plan details and be sure you're getting the best deal.
— 4Change Energy on January 28th, 2020
Get an app
You should get an app so people can get there bill and pay way easier that by email
So far so good
Had a few problems when I first signed up.
Not so bad until you run into a problem!
Weve been with 4change for almost 3 years and never had a problem with 4 change until last month. I was going to pay my payment late so I called the account manager and he told me that I could not pay it late that I jad to pay the full amount. Or my services will be disconnected. Okay, so I borrowed the money and paid it on the date of notice. Four days after I paid it I came home to no electricity. I called and the account manager toldme that it was disconnected because the late fee of 28.00 was not paid.I was paid the 28.00 had my electric turned back on but wanted to speak to a supervisor. To let them know how I was not informed of a late fee when I paid my oringinal amount on the day of final notice or I would have paid it as well. The account manager told me that the Supervisor was unable to speak to me at that time so I asked if one could return a phone call to me and she said yes...a week later I have yet to receive a phone call frome anyone from 4change. I was upset about my electricity being shut off but was more angry about not having 4change return my call. Just a bad situation all the way around. However, before this one incident 4change has been great to have. I will stay with them and hope that in the future they will take their customers complaints a little more serious.
216 e Walcott
Everything has been good except for really high light bill for the first month
Disappointed!
I'm really disappointed with the way the company behaved during hurricane season. I've been their customer for 4 plus years. During Harvey they wrote to me asking if I needed help. As I am a part time teacher I did not work for three weeks as the schools were closed. 4change were really nice and told me they'll waive off my bill for two months. I was overwhelmed with gratitude. However one month down the road I started getting two months bill and then a disconnection notice. I sent them our correspondence as reminder and they were apologetic asking me to ignore the notices. After 15 days I suddenly got a call while I was out of state telling me theyre disconnecting my services unless I make immediate payment. I was shocked. I had everything on record and sent it to them. However they kept insisting and presented me with two months bill. I was still struggling to get back on m feet and my roommate was not present and I had no choice but to make the payment immediately. Im really sad that they did this to me.
Customer going on 3 years
I've never had any problems. I like the fact that they give back.
Had some issues at first but all got fixed
I had some issues when I first signed up, it was slightly annoying to fix but got fixed nonetheless. I also had another issue where I missed a payment because the bill came into another account that I didn't know about for the same address and auto pay wasn't enabled. This issue also got fixed with a simple message to customer service. The website could be improved. Other than those issues it's pretty straightforward, you setup your account, enable auto pay and enjoy electricity. Would recommend to a friend, and I already did.
Two year customer
Their billing and account management has been the best I have experienced in Houston over the last 14 years. I have found their rates very competitive.
Low rates & easy
Been with them for months now. My rates are much lower than with my previous electricity company and I haven't had any issues yet.
Recent 2 Star Reviews
Absolutely NOT the cheapest
I picked this company following someones suggestion to pick the lowest centage plan, as there are too many plans with too many deals. During the phone call requesting new connection, I was told I would be given a $25 gift card and so would the person that referred me. Despite my friend telling me that the company never seems to follow through on that, I went ahead and got the friends account details only to see neither of us got it (7 months since then). Neither did my friend that I referred to following that. Moreover, their cheapest centage deal still gets me upwards of $150 monthly bill even when I dont use AC below 74F (on most days not even below 76F). Their deal of $100 credit upon usage of $1000KWh or more is almost impossible to achieve, as somehow it goes close to 990 KWh but never quite 1000. Im only waiting to end my service period to get rid of this plan.
TERRIBLE CUSTOMER SERVICE, NO CONCERN AT ALL FOR CUSTOMER
4Change Energy Customer service is terrible. It takes a long time to get someone on the line, then you can barely understand them, and on top of that there's an echo on the line. I've used 4Change Energy for more than 2 years with no issues. I've always paid on time. In that time I've never used more than 1,000 KWh in a mo. This billing period, however, they say I used 2,091 KWh!! My electricity usage was normal for the month...There's reason at all (from my end) for my bill to show I used more than double the norm. They were NO HELP AT ALL in getting this disparity resolved. The only thing they did was request a new meter read from Centerpoint. They told me it would take between 5 to 7 days, and that they'd contact me with the results. They didn't contact me for 10 days so I finally called them. They told me the meter read request confirmed the usage, and that they had the results several days ago. The 4Change Energy Rep told me there was nothing else they could do, and offered me no solution, even though I was adamant I couldn't have used that many KWh in one month.I called Centerpoint, again, and they offered to do a physical meter test, but that will take 15 days, and the bill is due. I know I didn't use that much electricity in one month. NO WAY. But as a customer no one cares. 4Change Energy is terrible. I requested to speak with a Manager, and the 4Change representative said there are none available, and that I would have to wait for up 24 hours for one to call me (at their convenience). Terribly frustrating. Terrible customer service. I would NOT recommend anyone use 4Change Energy.
It's important to know how much electricity you use when picking a texas electricity plan. If you're not sure what your usage patterns are, you should select a fixed rate plan from our Houston page.
— Matt Oberle on February 1st, 2024
4Change Energy Review
After 3 years as a satisfied customer, I can report that while the Company Billing and Account Management has been a disappointment recently although Customer Service has declined only slightly in quality. They were quick to point out the terms of the contract that allowed them to charge $1.20 kw/h for Final Billing, although they did not bother to notify me of renewal or even a competitive rate change for an existing customer which was in complete defiance of the same terms of contract. They have become deceptive this will drive desirable customers away from such a business quickly and their ratings will undoubtedly reduce further. Veterans Energy is another holding of the same company so be wary.
Thumbs down for customer service on move out
I emailed 4change on my moveout date of 06/19/2022 requesting that my service be cancelled, immediately. The next cycle start was 06/20/2022. I received a receipt acknowledgement email that same date however, service was not cancelled and they did not notify me of this until 06/22/2022 at which time they charged me a another whole month's cycle charge. The service would not have been cancelled at that time except that they received an order for service from someone else. I have emailed back and forth with them insisting I pay the full month of charges for after I moved out and notified them to cancel, and when I try to call their office, I get an "office closed" message.
Dissatisfied Customer
I switched electric providers, due to the high bills I was receiving w/ my previous provider, only to receive an even higher bill with this provider. I received a $236 bill for one month of service. I love in a 2 bedroom apt, which is less than 1200 square feet. I really question the legitimacy of charges and billing. When I contacted customer service regarding bill, the customer service rep was unable to provide a valid explanation of the charges. She was rude and discourteous. I left the call even more agitated than I began. I can't wait for the end of my contract, so that I can switch providers. If I continue to receive $230 bills, I am considering paying to exit my contract and services with this company.
Doesn't Reward Customer Loyalty and Harasses at Renewal Time
They wanted to raise my rates and wouldn't sustain the current plan I had for the current year. Once I decided to change service, they harassed me and indicated they were willing to keep my current rate structure. I said no to repeated calls and e-mails and then they automatically decided to renew me although I had already chosen a new vendor. I really question the ethics of a company to do this when I was on record that I did not want to renew
Terrible customer service!!!
Spent 1/2 a day dealing with customer service to change power from a temp pole to a newly built home. They never got it, had to change provider to make it happen.
They have no idea how to bill correctly
First of all, they have issues with their billing system. They sent out a couple of extra bills mid month and it was scheduled to be withdrawn from my account until I called to have them cancel it.
Their email correspondence is also atrocious. They automatically send you a reply saying our team will get back to you in 24-48 hours but I have yet to have one respond in that time frame if they even respond at all. On top of the slow responses, the email was full of typos. It also seems like they say things like we have resolved the issue but then I am still billed incorrectly and have to call to fix it anyway. It makes me doubt the credibility of this business. Their prices are alright. I couldve went with a different plan to better match my needs at a cheaper price but there was no point in doing that afterwards and getting stuck with a cancellation fee. My service was interrupted like everybody elses during the Texas Freeze and whenever power lines went down but then it was up to AEP to fix it.
Confusing Billing Practices
I'm new to the Texas energy market so 4Change was recommended. The service they provide is good but the billing is always confusing. Everytime you pay the highest amount on the bill, I get the next bill stating I had a previous unpaid balance. Tried dealing with customer service to get an explanation and had an agent who was obviously having a bad day, talk to me like I was stupid. I'm paying for this? Can't wait to change energy providors when this contract is up.
Billing nightmare never paid 300 for my 1800 sf house.
I have lived in this house for 30 years Never have my bill go that high.After talking with someone they said I was on the wrong plan, so after 1000kwh at $86 I get hit another $86 for going over . Went to 1,350 kwhCalled 4 times with no answer , had to E-mailed them.Responding email said I had a unpaid balance. The balance was paid and I had a credit that was comfermed by my last statement.So... there advertised kwh price has a catch....Billing department doesn't credit your account and frequently made mistakes on the bill.EMAIL them for your records.
Billed 13 months in 12 month period
4 change energy read meter 3 days early before termination of contract and then read meter again 3 days later at end of contract, thus generating a new billing cycle. They then billed a 13th month invoice. Service from 2/6/2020 to 2/5/2021 13 total monthly invoices. Dispute listed with Public Utility of Texas
Ripped Off
I do my research diligently (using PowertoChoose.org) based on prior year energy usage for my house. Last May, I signed up for the 4Change Energy MaxxSaver plan based on my kWh consumption. However, I was astounded by my bill as was much higher (~$100) than based on the rates quoted in the Electricity Facts Label (EFL). I complained and was switched to the BudgetSaver12 and again the same thing happened in that my bill is 2X the amount expected based on the cited rates per the corresponding EFL. This is fraudulent misrepresentation of rates in the PowertoChoose.org website.
Hi there Douglas, we're sorry to see you're not happy with your plan! If you could please send us an email at immediate.escalations@4changeenergy.com we would be happy to take a look at this further. We want our customers saving as much as they can!
— 4Change Energy on December 22nd, 2020
Slow bill processing is unacceptable
Sent the following email:
Today I discussed and issue with one of your agents regarding receipt of my payment. My Credit Union showed payment was made on the Nov 19 (Sent attachment and listing proving I paid 4 days early).
I told the agent I pay all my utilities from my CU which I find more convenient. All my other utilities accept prompt payment from my Credit Union including my former electric service. You are either behind the times
or are trying to force me into using your system which you seem to emphasize inordinately. I paid a second time via phone to resolve the current lag in your system and find it necessary to go with someone else who is more accomodating.
This is their misconceived reply:
After reviewing your information, we realized that we received your payment for $30.76 on 11/23/2020( my payment by phone), if you processed your payment through online check or E-pay, it might take up 10 business days for us receive your payment, therefore, if you decide to use the same payment method, we recommend you pay it as soon as you get the bill to get your money on time.
Please let us know if you need further assistance and we will gladly help you.
Remember that we offer 24/7 Online Account Management. If you have any further questions about your account, please contact us directly at 855-784-2426.
My 2nd and last reply:
I reiterated that I find their bill payment processing out of their network unacceptable and will be going with another provider.
Teaser Rate Looks Attractive...then you get the actual bill
You have to stick between 1000-2000 kwh, otherwise you pay a much higher rate. And they have an affinity for fees. The mail's been running slow lately as we all know, but they process payments slowly as well. So, you're hit with late fees, and on top of that a $19 Disconnect Fee Notice. Very disappointed in this company; I'd say their do-gooder, charity public face is a sham when they take advantage of their customers.
Costumer Service
Costumer service for this company is a complete joke. I talk in circles with them and they have the poorest communication I have ever experienced.
Hi Victoria, we're sorry to see you did not have an ideal experience with us. We will work to improve our communication across the board as to better satisfy you. Thanks for choosing 4Change Energy, stay safe and have a great day.
— 4Change Energy on April 9th, 2020
Very expensive
I really thought it was gonna be lower, never ever wanted my light bill over $300! I should've stayed with my previous company just energy!
Hey there Lupe, we are sorry to see you aren't saving as much as you'd like! Give us a call and we can take a look at your account to be sure you're on the correct plan.
— 4Change Energy on December 5th, 2019
Easy sign up but horrible renewal
I had a pleasant experience in the beginning. I received an email leading up to my renewal offering me the same great plan so of course i clicked the acceptance offer link. And several days later i received the same great offer, so i called customer service to find out why i received a duplicate email offer. I was informed that my renewal was in a que but not ready to view. Amonth later I went to pay my bill and discovered that i was no longer under contract. So i immediately phoned 4change. I spoke to several customer service reps telling me i should email my offer and my acceptance email. The only problem was i never truly received an email accepting my renewal. I did receive an email asking me to post a review because i accepted the renewal. So i sent them the original offer and the email where they were requesting a review of my renewal experience. Today i received an email stating that i need to send the offer, the acceptance of the renewal and allow 72 hours to receive my welcome kit. Which again i never received the actual renewal confirmation. I last spoke to Anthony in customer service who seemed really sincere and wanted to help but was unable give me the original offer but offered a higher per KWH rate. I told him no, that i wanted the original offer rates. He came back with a $30 credit, i again did not accept. He promised me he would get to the bottom of this matter and said he would calll within 2 hours. Its now been 3+ hours . I have now decided to put 4Change energyy to rest, this company is on the DO NOT USE list along with 1 orher company in 18 years.
Hi there Tia, we apologize for your experience! It sounds like something went wrong and we're sorry to hear that our renewal experience was not as seamless as intended.
— 4Change Energy on July 25th, 2019
Beware of Renewal
When my renewal came up I just clicked on "renew." Today I checked on their cheapest plan because I have offers from other reputable companies. Today...4-2-19...4Change cheapest plan on their website is $0.69 per kwh. I called customer service and was told this rate was for new customers.....obviously to drag them in so that their rates could be raised to over 12cents like mine. If I had canceled at the end of a year and then reenlisted I would have a cheaper rate...and the customer representative even agreed with me.
Hi there, Terrell. We apologize our renewal rate was not up to par with what you expected. Thank you for choosing 4Change Energy and we will consider your feedback moving forward to be the best that we can be. Have a great week.
— 4Change Energy on April 30th, 2019
ChangeEnergy What A Huge Dissapointment!
I had Frontier Utilities who was charging me $200 per month for a 700SF apartment when it is empty for 2 to 3 weeks out of the month. Paid penalty of over $200 to get out of contract, and signed for 4ChangeEnergy. They are only charging $96.00. My problem, I never received bill, so I called to make payment. Well, that was Mission Impossible; I was on hold for so long, and was not able to make the payment. It is a new account and it seems that company has issues with their platform. This is nuts, that I can't go on line, create my account and pay. Sounds simple. Why can a company not have an efficient way to collect payment in this day, and age?
Hey there, thank you for choosing 4Change Energy! This is not how we like to welcome new customers, and hiccups in our payment process are definitely out of the norm. If you could please shoot us an email at 4changeenergy@gmail.com with your name and number to give you a call, we would be happy to get things back on track.
— 4Change Energy on March 18th, 2019
No Back Office
I requested additional service for putting on another unit of a 4-plex I own and they had changed their policy. I requested a call from their back office to help resolve the issue and be able to send the correct information to them I never got a call. I also was billed for the wrong meter and they refuse to look into it. I am using a different utility company for my electric needs.
The sales pitch is misleading
I selected 4Chnage Energy on the state website after evaluating the various plans. My bill went up significantly due to the tiered structure of the rates.
Billing Department Needs Improvement, customer service hard to reach
I received a disconnection notice after three years of service with this company. I always used the auto pay feature, (EZ Pay) meaning they had my debit card information on file, with authorization from me to deduct the monthly bill automatically. There is nothing wrong with my debit card - the funds are there. They somehow managed to mess that up, did not send me any kind of email reporting a billing problem, and went straight to a disconnection notice. Customer service is not readily available, was unable to reach a human being. I'm still waiting for someone to call me back.....
Overcharging at it's finest
I have been going back and forth with this company because I am being sent disconnection notices every other week. I call customer service, thinking I have resolved the issue, pay well over $180 for fees I am not even understanding, under the impressions I would have certain charges waived from the account (about $56). Looking at my following month's bill, the $56 charge has rolled over to the following bill, with a disconnection notice for the amount the representative told me would be waived. Every time I call, I get a different story on these fees and nothing showing the fees were waived. So here I am, making another HUGE payment for my electricity, frustrated that no one is on the same page as I, yet I am paying because I do not want to be disconnected. I was so excited to switch over to 4Change energy, but this has been a big mistake. Still haven't received a resolution to any of my issues with this light company, it has just been a endless circle every time I call.
Don't try calling for anything
The title says it all. I've tried to contact customer service to discuss a new plan because the current one was ending soon. First I did it by email and that was a dead end. I called and that was even worse. It's almost like nobody wants to take a call for fear that the call may be an issue they don't want to deal with. In the end, they never got back to me so I'm still a 4change energy customer that's paying more than I did last year because I wasn't able to speak with someone about a better rate. Maybe this was intentional?
Mediocre, prices going up.
My renewal experience this year, which should usually be pretty easy, was terrible. Required several phone calls and explanations as to why i was getting emails saying my power would be turned off even though I renewed appropriately. Not to mention the old plan that was the reason for getting on with 4Change has changed and prices have gone up signficantly... Wouldn't recommend.
Stay Away From This Company
I have had this company with two different plans. The first plan was fine. On the second plan, the company did not give me notice that the plan was expiring, yet the company continued to send me e-mails that showed my energy usage and stated quite clearly that I was enrolled in a plan. Since my bill had jumped in amount charged, I called and waited on hold to talk to someone. Waiting to talk to a rep is common when you call. it took two phone calls before I could get a representative who stated my plan had expired. The first rep said there was no change in my billing rate. Obviously, he was wrong. I asked the second rep why I had not been notified. She said sometimes 4 Change Energy provided notification and sometimes 4 Change Energy did not provide notification. My plan expired in the heat of the summer, when 4 Change Energy could maximize any non-plan bills! I have complained and asked for a re-billing as if I was on my last plan because 4 Change Energy was deceptive in saying I was on a plan on my weekly usage e-mails. Life is too short to put up with these folks. Direct 4 Change leadership needs to read the Texas Deceptive Trade Practices Consumer Protection Act.
What happened to for energy the last 2 months
I have loved this company until recently I cannot get somebody on the phone couldn't even get my bill finally got it talk to someone today cuz I still haven't got my bill ask for a supervisor and told me that y'all didn't even have one what's going on
Be careful with fixed monthly price plans
4Change was not bad as far as service goes. However, they will not prorate your final bill when you are on their monthly fixed price plans. Meaning you can essentially be charged for the whole month even if you've only used their service for a few days at the end of your contract.
JS, We'd love a chance to talk through your final bill with you again if you'd give us a call or send us an email. Toll Free: (855) 784-2426 Mon - Fri, 7am - 8pm CST Sat, 8am - 5pm service@4ChangeEnergy.com
— 4Change Energy on September 11th, 2017
Be Ready For The Run Around
I was trying to close out my service without having to pay the penalty charge. We are moving overseas, I provided the real estate contract to their customer service as requested and they told me that was not good enough. they said I needed the following "We need either a Move Out Statement from the Apartment complex on letterhead, Bill of Sale or Purchase or a Notice to vacate letter, new Lease or Deployment letter." I would think the real estate contract with the closing date would satisfy this requirement. They would not allow me to talk to a supervisor or manager. Careful what you ask for just to save a few dollars.
Worst customer service
I called to let them know I was going to be late one day and they still want to charge me a bunch of fees. Seriously one day! I'm a divorced single mom so I'm doing what I can but there is do.
Poor Customer Service / Good Pricing
I've had a plan with 4Change since July '15. I chose them when I relocated to TX from CO and had to live in an apartment temporarily as I built a new home. (approx 12 mos) I ordered a 6 month plan initially and renewed with a 12 month, thinking I would be able to transfer the plan to my new home. That is where things went sideways. There was a little over a month overlap between my apartment lease and closing on my new home. I called and started a new plan with 4Change when I closed on my home and the CSR agreed that there would be no penalty for changing the account to a new residence...not the case. They charged me $120 when I had to cancel my apartment service...I went through 3-4 more reps and they went back and forth with me. They also used the fact that I had changed my last name on the second account (I was going through a divorce, thus the name change). They refused to acknowledge that my SSN remained the same...etc..etc...I am now at the end of my contract and I will not be renewing for the principal of this. I believe that loyal customers should not be penalized by situations like this. Too bad for them, I'm moving on.
Great Start Bad Finish
We have had this company for almost a year now. All of our bills are paid with them and we use quite a bit of electricity. Last month we were traveling and forgot about the bill. We were disconnected and paid the bill the same day. Now we have a mysterious new bill that we have been disconnected AGAIN for. I have personally been in the account and screenshot everything. We have paid them $1400 over a couple payments and our bills for the last few months only total $1100. Even the new $181 bill doesn't go over the $1400 we have paid and even IF you include disconnect fees (which were waived and I record all my cell phone calls) it still doesn't go over the $1400 we have paid in total. I just had to pay an additional $181 to have electricity for my girlfriend while I am traveling for work. Our total paid now with 4change is $1581 and our total charged usage is $1164. They also refuse to let me speak to anyone in the united states. I am forced to speak with marginally abrasive, half english spekaing middle easterners who have no real concern for what transpires here. I was even hung up on after I got upset that I was being interrupted every time I started a sentence. I loved this company at first and the price was great and service was excellent but as I get closer to moving they get worse and worse with billing and customer service. I used to recommend this company to everyone and now I will have to take them to small claims court for my overpayment to them. WHAT A DAY!
Deceptive pricing
This company deceptively prices itself as the cheapest per kwh but don't be fooled!! The bill includes a $60 monthly fee. Very disappointing.
4Change Energy
I signed up for because the rates were good. Unfortunately this company has issues processing payments in a timely manner (10-14 days) with electronic bank payments. I ended up with pink disconnection notices and would call, only to be told they are just behind in processing. Not worth the hassle!!!!!
Office not properly staffed.
Their office is not staffed properly. They take up to 20 days to process a bank check. Their call center is in Central America. I send checks via bill pay to get there a week ahead of time and get many cut off notices due to not having the staff to process and deposit them in a timely manner. If you sign up they want do automatic payment which I am not going to do.
Good price - as long as you do not have to call customer service
With this company you can get some good rates on special if you're lucky through the power to choose website. You will be happy as long as your bill is correct. If you stay with them, they'll rip you off on the renewal plan but so does everyone else. If you try and move and disconnect, that is where you will run into issues. Their customer service has lied to me on multiple occasions, are rude, the hours are very inconvenient. I also tried emailing, don't even bother, they won't read your email they just automatically respond (3 1/2 days later mind you) that there is not enough information in your email even though everything is right there. If you're just looking for a deal and plan on switching afterward, go for it. If you are doing it for the "charity" don't bother, just give a few dollars to the charity you want and save your time on the phone being lied to by their customer service.
Dan, We're so sorry that your experience with 4Change has not lived up to your expectations or ours. The head of our customer service department would love to talk about your experience to figure out how we can fix it and prevent others from having the same experience you've had. Please reach out to tamara.channel@4changeenergy.com if you'd be willing to chat for a few minutes.
— 4Change Energy on September 14th, 2016
Good Pricing, Horrible Billing Practices - Likely Fraudulent
4 Change Energy has a habit of applying funds to my account on an extremely tardy basis. In two instances 22 and 25 days after the check was sent from my bank via online bill pay service (with the correct account name and account number). Not only does 4Change charge late fees when this happens--they also charge a $19.95 fee for sending a disconnect notice. In addition, they have not removed these fees when I have called to complain and make a SECOND payment via phone, prior to the first being applied. Then...very shortly thereafter they magically seem to find my payment and credit it to my account. Now on my latest bill, not only are there charges for one of these late payment application scams, they are not calculating the account balance properly. WILL NOT RENEW; DO NOT RECOMMEND!
Andra, We sincerely apologize for the headache. We'll have our priority response team reach out and get your taken care of.
— 4Change Energy on September 14th, 2016
Nguyen lee
All 5 STARS, good price and good service.
2016 Problem Year for 4Change
In January, 2016, 4Change undertook a huge system upgrade, fouling cust service for several days. Also caused us to be issued a new account number.
When time for annual contract renewal came in April 2016, they emailed a new contract proposal. It was a good deal, with a reduction in rates. I clicked "Yes, I Accept" on April 1, 2016. On May 6, 2016, they repeated the email again as if I had not accepted the previous. It was for a new contract with a 25% rate increase. This came after quitting time on a Friday night, so all of us can stew in it all weekend. Then hit the phone on Monday morning.
Watch these guys. They're generally OK, but you have to watch them.
System Upgrade Is No Excuse For Poor Management
I really have had no complaint with 4Change Energy since joining them 3 years ago. However, in December 2015, they sent a flowery email to their customer base, informing us of a fantastic system upgrade that they were about to execute. We would receive a new account number, but nothing else would change. I look at such disclosures as an alert that something is about to take place, and that I should be on guard for a customer scam. I was an EZ-Pay customer (auto withdrawal from my checking account monthly), and they had always done this properly since I originally joined. The fantastic system upgrade took place, and we received another flowery email saying so. However, I noticed that they didn't take the auto-withdrawal in early Feb 2016 as usual, so I called them. The guy said that all was OK and my account would be drawn on 02/08/2016. That didn't happen, so I called that afternoon. The lady said that the system upgrade had left them unable to do auto-withdrawals. I asked why they didn't send an email regarding that. She said that she could take my account info over the phone. I said no, I would login to my account and make a payment, which I did and she confirmed seeing it. I asked what would have happened if I had not called today, and she said in two days I would be disconncted and be charged fees for non-payment. Two days later, after having made the payment, I received a disconnect notice anyway. What the heck is going on here? Customer scam. All the folks who weren't being careful got hit. STAY AWAY from this company. This is my experience, and may not be same as your own.
Recent 1 Star Reviews
Poor service
Do not ever use this company. I called several times to make sure my service was cancelled and they still had it active in a place I no longer live. They kept trying to make it seem like I never cancelled and didnt take responsibility for the inconvenience.
Nope
This company is THE worst. Starts low then sky rockets. My last two bills were $417 and $638. Switched but not soon enough. Do yourself a favor and don't fall for their BS.
Texas based, NOT
Called to cancel service for my inlaws, seeing that they were moving into my house but they made it impossible. The customer service agents are based overseas and don't speak very good English, they couldn't understand what a store stroke was or washr a"power of attorney " was for. I was moved to a supervisor who said they would look into it and call back. They eventually emailed and told me to call back and i could now speak to a live rep and try to cancel the service now. Tried to call back but it's still a nightmare.
Survey u sent
I CANNOT APPRECIATE BEING CHARGED A HIGHER AMOUNT FOR KILOWATTS BECAUSE I DO NOT USE ALOT OF ELECTRIC!!!! TEXAS ELECTRIC IS A JOKE AND A RIPOFF!!!! WHAT KIND OF SENSE DOES THAT MAKE ESPECIALLY WHEN YOUR GRID IS NOT RELIABLE!!! GO FIGURE!!! ANOTHER WAY YOU ALL SCREW THE PUBLIC!!!!
THE MOST HORRIBLE
I paid over 23 cents per kWh for just less than 1,000 kWh usage! Bills and payments are only online. I want to go back to Champion.
Worst Experience of My Life
This company is the textbook definition of scam. I wish I could give negative stars on every part. My only regret is falling victim to their disgusting excuse of what they call customer service. They will rob you blind and then good luck getting a hold of anyone who can and is willing to help you come to any sort of reasonable resolution. I'm still dizzy from all the running around in circles I have done trying to get my money back and get rid of this appalling energy provider. Take my warning and do yourself a favor and stay away from this repulsive company.
DO NOT GET 4 CHANGE ENERGY
I had a Bill w/4ChangeEnergy for $302 b/c I am being charged $180 for switching to a much cheaper provider. I informed them I am a 66 yr old unemployed senior citizen and I don't have $180 just laying around for this BS charge, so I requested to be put on a payment plan to pay, over a 3 month period, paying a $100 a month. The very 1st day they withdrew the entire $302, causing my other checks to bounce and have me charged additional fees by my bank. When I called to confront them to ask "what happened to my payment arrangement"? I was told, "sorry there's nothing they can do"!From a former customer, listen to a seasoned veteran of this provider. DO NOT, get 4 Change Energy. They were the 2nd most expensive of the 76 providers I had to chose from.When I looked at other providers (I never choose them in the 1st place) the apartment people did.DO NOT GET 4 CHANGE ENERGY!If my finger wouldn't hurt so bad, I would type it a 100xHave a WONDERFUL day!(The only thing that won't make it WONDERFUL, is getting 4CHANGEENERGY.
Misleading Rates, Expensive to Switch, but Worth It
I moved in May 2022 and signed up for the 4Change Maxx Saver Select 12 Program expecting to pay the advertised price of 12 to 14 cents/kWh. The actual bills I paid for June-Aug, however, ranged from about 16 to 24 cents/kWh. The 24 cents/kWh occurred in June when we used less than 1000 kWh. In July, my usage increased to about 1300 kWh, and my bill actually decreased! In August, my bill was $238 at 1400 kWh. Even though I expect to pay a $180 penalty to switch because of the time left on my 12-month contract, I figure my savings will cover that cost in 6 months or less. Very disappointing to be penalized first for conserving energy, and again because I was misled by their claim of low rates.
Don't do it they will rip you off! Dishonest!
First they tell you oncor is included NOT 2nd they cheat you it got cooler and I know my ac not running as much but still claiming I use the same amount of electric won't return calls They will rip you off .
Poor customer service. No interest in resolving issues.
After speaking with 4 different representatives and the retention department all I resolved was that they they do not care about their customers. I renewed and magically ended up on another plan to were I was paid $1,000 for one month. All I asked for was to be put on the plan I had been on and be given a credit for the KHW price difference. Convenient for them to overcharge their customers!!!! Poor customer service, disconnected several times and no call back. Took almost 7 days of this to only find out they are okay with overcharging me and not crediting me for two months. Clearly they do not care about their customers, I wish I had read more reviews before signing up with this company.
No Change is Better than 4 Change
4Change Energy cares only for 4 Change EnergyIn my one year of dealing with them they deliberately mishandled prompt bill payment as an excuse to arbitrarily raise our contract rate. Bill payment through my Credit Union occurred on time. However, one week after the bill was due 4 Change told me they would be cutting off my electricity for lack of payment. A week after that they found the prompt payment from my Credit Union AFTER I had paid the bill directly. They did that twice.When my contract was coming due they sent an E-mail warning me it would expire with an auto renew button. What they failed to say was the new 2-year contract was at a rate of .17 cents per kilowatt hour when the current rate was .13 cents per kilowatt hour. Further when you go online to choose other providers they are offering .11 cents per kilowatt hour.They are dishonest thieves
EXPENSIVE
This company is ridiculously expensive. My second bill was around $360. I complained, and my third bill was over $700. Their customer service is terrible! I got the runaround on all interactions. I hate this company. I do not recommend them at all.
Billing
If you have a billing issue forget it. These people are dumber than a bag of rocks. The customer service process is a complicated labyrinth of apparent departments that do not or will not communicate, Your first point of contact always seems to have to have another person look into any issue, And that magical person cannot communicate directly with the customer. I suspect this is by design to find a way to make you go away. There are plenty of electric providers out there. I recommend steering clear of this one.
Ridiculously Expensive
I received a $712 bill from 4Change energy. My bill before this bill was around $350 and I called and complained. My usage did not change and supposedly I am on a fixed rate! This company is bogus! Do not get tricked into becoming a customer, keep looking!
REFUSE TO HONOR THE RENEWAL THEY SENT AFTER 5 YEARS
I have been with 4 change since 2017 and recommended them to many people. When my last contract expired, I click accept on the renewal offer they sent me and assumed everything was taken care of. I was quite surprised to see my bill jump $200 and now they will not honor the rate they sent me. They say they believe I clicked the renewal, but will not honor it because I don't have the confirmation email that they never sent. Now they want to renew my contract for much more per kWh. Way to take care of your customers and not honor the contract I accepted.
Buyer beware- customer service sucks
Mr. John Geary (President of 4 Change Energy)Mr. Troy Captain, (Director of Customer Operations)Great job Troy at being unknown, your customer service reps don't know who you are.I'm saddened to learn what terrible customer service I have had at 4change Energy when I called to cancel my service because I was getting out of the Army and moving to a place where they have an Electric Co-op. First of all, I never signed a 3-year agreement with 4Change Energy as my provider and have never and would never sign a contract for an Energy service. My electric was set up by a rep at my property managers location. I find it sad that your customer service reps said that I will get an early termination fee if I didn't provide them with the PO change of address that I was moving to or a bill from my next electric provider, bill of sale on a house, new lease agreement and a bunch of other things to prove I'm not staying in the same house and just switching electric companies. I don't have to provide ANYTHING.. As I said I am in the Army and ending my time in service. It is against the law for a soldier to be charged fees when they are ordered to a new location. Please take care of this matter and educate your customer service on giving great customer service. Everyone isn't leaving 4Change Energy for another Energy company at their present location. I feel that 4Change Energy wanted proof of why I was canceling my service and that is unacceptable that people are taken as liars until they provide proof that they aren't. Remember all those troops that gave sacrifice and the ultimate sacrifice so Americans can be thought of LIARS until proven otherwise. It really sucks that troops fight for the freedoms so that companies can rip their customers off and over charge for their products. Money is the power of all evil and companies are so worried about losing a buck that they treat the good customers bad. If companies had a great price and treated their customers great, then they wouldn't have to worry about losing customers and they would have more customers than they can handle. Yet the devil's dollar does your bidding.
Accessed late fees
I was going thru my bills and I noticed that Im getting charged DNP FEE as well as late fee, I ask Alfredo I thought there was grace period he said there is, 10 days then I said if theres "grace period" there shouldnt be charge, Im not even few days after due date, he said its due on 27th after that theres a late fee of $8 charge so THERES NO GRACE PERIOD! THATS A LIE, then I asked what DNP FEE was, he said disconnect fee, which is $20 AGAIN I'm being penalized twice different amounts but for same reason. I looked up online what DNP FEE is and it states if there's disconnect or late fee all electric company's charge $5 except for 4energy. My electric bill for month, usage was $90 then around $50 for taxes, but my bill was $200 with those LATE FEES. I'm really upset and will be switching electric company's.
Thievs!
4Change Energy is literally the worst company to work with. They will rob you also shut off your services even though you sent a check through mail with PROOF because it wouldn't arrive in time....
Also if need assistance with Bill pay they don't offer it unless you have a letter, but then they'll tell you the letter isn't good enough and now they want a copy of the check itself.
But the check itself isn't good enough and want another charge!!! Do yourself a favor and avoid this company.
So after you pay this other charge they didn't tell you now we just have to wait to receive your checks for a confirmation number... They don't mention that part and then if you tell them you want it refunded because there is no point in you paying since with the check goes in you would have overpaid they'll tell you that's fine but it's going to put a $30 chargeback fee on your statement...
Oh and let not forget about charges they don't tell you about...
Oh and even though you send everything they asked you and promised they wouldn't turn off services after receiving turn out that was a lie and they will still turn it off.
Oh and they don't care if you have an infant that uses a medical device that needs electricity to help with breathing.
I really hope they do record these phone calls because I would love for them to listen to the last six!
This company does not care for you they're only in it for the money.
I'm switching to a new company but avoid this company
They force autopay before the due date
If I could give zero stars, I would. I did not know this, but they force autopay before the due date. Their agent was very friendly, but never told me that. Who reads long terms and conditions anymore. The first month I paid on time with my credit card and then they began autopay without my permission from 1 to 4 days prior to due date, depending on weekends / holidays.
Disappointed and unsatisfied customer
I wouldn't recommend for a dog to use this company as an electric provider. Please reconsider y options
They do not fulfill their contractual obligations
I did not get $100 bonus for using more than 1000kW, customer service is very bad
No customer servixes skills at all
I kept calling and calling they never answered the phone for and hour I'd be on hold for 23 to 25 minutes they'd answer and hangup or it wouldn't even answer it just cut out
Bad service
They charge the contract term without advise and charge me for 1492 kWh, 160, now for only 942 kWh 148.00.
RIP OFF
I signed up for the Easy Saver12 plan. My last bill, which was for 8 days, they charged me the full $85.00. Do not sign up with this company. They do not tell you that your plan and your billing cycle do not match up. I had to pay for 22 days I did not use their service.
Do not use this company
I thought this company would do the right thing, but they dont. You call and ask questions, you have issues and they dont want to make it right even when here Customer service person is responsible for allowing you to think one thing in regards to your account. Then when you call to get assistance they want to blame you. Do not use this company they have horribly high rates and crappy customer service.
Generated 13 invoices for a 12 month plan
Who the hell on earth will generate 13 invoices for a 12 month plan?I was in "Easy Saver 12" plan which had $75 for 1-1000kWh. To take the advantage, these guys generated 13 invoices and charged $75 extra intotal. I would not suggest/recommend these kind of service.
Miscommunication and Fault Placed on Customer
Miscommunication about service being cancelled too early and then supervisor failed to communicate the double bill I was going to receive. Opportunity for grace and waive fees was not offered by staff and they were extremely rude over phone.
Buyer Beware
I did not read the reviews of this company before I picked them because it was a great rate I loved the giveback to charity. Now my electric bill has almost tripled and I am not using any more electricity now that I was in the summer. I called and asked if they had any assistance or could explain what is going on and the customer service representative said no sorry it was what I was using and if I waited until the bill was past due they could spread out the payments over three months. That is not assistance as I would still be accumulating the next months bill. I asked if someone could come out and do a reading to make sure it was correct or see if something was pulling more power etc. No that was not an option. I only have a 900sqft house and my bill is over $400 WITH the 1000kWH deduction. I am a single mom with little income and three special needs kids and choosing to keep my house warm or feed me kids is a choice I am now having to make and that is sad. This summer I ran my a/c AND two window units and my bill was 1/3 of what it is now - this is not right. I have contacted my attorney to see how you fight a company that seems fraudulent and when my contract is up in two months I will still fight it because I don't anyone else to go through what I am facing.
Contracts
My last contract i authorized was in 2018 i got my last bill say my contrac ended in january 2020 after emailing as the only way to communicate with them i was notified my contract expires on feb 22 2021 remember my last verbal contract was in 2018
DO NOT DO BUSINESS WITH
These people are CROOKS. Theyre currently trying to scam my wife and out of $547 after they charged us $220 in electricity in DECEMBER our ac was hardly having to work hard(its a brand new ac unit) in the summer we received a $140 bill in July and I accepted this but $220?? And now youre lying saying we had a 3year contract? Lies! We were renting to be there a year never would we agree to to pay an electricity bill for another 2years we werent planning on living in. Theyre trying to play us for fools. This company is crooked, DO NOT RISK IT DO NOT DO BUSINESS WITH 4CHANGE
Sorry ass company
I can't get rid of them even though the person that the electric bill is in has been gone for months. They put a hold on this address, so I can switch. They also renewed the plan to a plan that is 5 cents per kWh which is half of my old rate. So now I have to pay 15 cents per kWh. I could be paying less than half of that.
Appalled
I went to open my e-mail this morning to pay my bill and I have never been so offended! I was one day late and never have been before, and they sent me a disconnection notice! On top of that when I opened my account, they wouldn't allow me to use my bank as I always have, I had to use a credit card. I don't use credit cards to pay bills! The rep was nice but 4 change policy is very offending. One more thing is I've been charged more and more each month. I will never use this company again and I will not recommend them to anyone!
Bills increases Exponentially. its awful
Electricity bills increases every month. its awful using this company
Fraudulent billing
This company will bill you based on weather temperatures rather than real electricity usage. In weeks where there has been nobody at home, we have gotten more electricity usage than weeks where we have been at home. This company is facing several demands in court because of this fraudulent practice! Do yourself a favor and never get a contract with them.
Sorry to see you so upset, Lorena. We do not charge based on weather temperatures, we always have and will continue to bill according to electricity usage. If you're worried that you're not being billed properly, give us a call and we can take a look at your account.
— 4Change Energy on December 22nd, 2020
Predatory business practices
4change energy refused to send me a monthly billing statement without paying a $20 fee. Charges $19 to send disconnect email 1 day after due date.
Pathetic business practice
We're sorry to hear of your experience. We don't normally send statements via mail, we pride ourselves in being a paperless company. We also apologize if you find our late payment fees to be less than ideal. Thanks for choosing 4Change Energy and we appreciate the feedback!
— 4Change Energy on December 22nd, 2020
Lied to
They charged me $169.96 for early termination fee, i sold the property and mailed them proof of sale, nothing, no refund, no call, no email, crooks
Sounds like something might have been missed, let's get it fixed! Please send us an email at immediate.escalations@4changeenergy.com so we can take a look at this.
— 4Change Energy on December 22nd, 2020
Dont use 4 change energy!
Don't use this company! They signed me up for a completely inappropriate plan which caused me to pay 2X the amount of energy needed. When I called to complain, they refused to adjust my plan. A year later, I received a bill 3x higher than what it should have been. They said it was related to a glitch in their system 7 months ago. When I called to complain, their customer service rep was completely rude. No empathy, no caring. Don't use this company!!!
BEWARE! GO ELSEWHERE
DO NOT SIGN UP WITH THEM! My bill in Texas in August was $406.19. They charged me twice. Once on 08/03 and again on 09/10. A total of $812.38. I called them and they told me to dispute the first charge with my bank. My bank came back and said they fought the dispute, bank would not be able to credit me. They then claimed the money was in limbo and gave me a balance due of $406.19 again after fighting the dispute. Wells Fargo says they have all of the money. Now I risk getting my electricity shut off during the pandemic. CROOKS! Ive called them a half dozen times and they claim they have no record of the first transaction (although they fought the dispute with my bank to keep this money). They told me to email them a screenshot. I sent them a bank statement screen shot and have not heard back. I risk being without power because of this! Go with someone else!
Worst customer service ever
My electricity bill doubled after I change to 4CHANGE from Just energy. Customer service is so unhelpful and rude. .
Sorry to hear you've had a less than ideal experience. Please give us a call so we can take a look at your plan to be sure you're on track to saving money!
— 4Change Energy on December 22nd, 2020
A bunch of thieves
I had been with 4Change for years and paid my bill blindly without paying attention until I paid attention. Those people are a bunch of thieves charging hundreds of $$$ for sending notices for disconnections and reconnections that never happened. And mind you the energy company company charges them pennies on the dollar such a $0. 34 while they charge you almost $200. for sending out a notice
All Reviews By Date
4 change electric
Keeps me updated with usage and weather pattern.
easy to review usage and shows each extra charge by states and TDC
Reliable enegry company
4Change Energy has been very reliable and very flexible with the payment options. I never had any electricity interruptions and whenever the bill arrived I could pay in so many different ways. And, of course, after paid the payment verification email would arrive!
Change Is Good
I've been with 4 Change Energy a few years now at the referral of a colleague. My electricity costs are very reasonable coupled with my extreme conservation tactics. Love the generosity of this company who reaches out to charitable organizations. No need to search further, I'm a satisfied consumer.
4Change has been a consistently strong provider through the years. In fact, 4Change was five best electricity providers in our 2023 annual ranking. We're glad your happy with your choice!
— Tim Wasson on May 29th, 2024
Excellent and affordable service
Any time i have had a need to call the service line, they are more than helpful. I am very satisfied
Best Electric Provider I've Used!
4Change Energy is an amazing electric provider that I have been using for years! Their customer service is beyond any that I have experienced before, their rates are affordable, they care about their eco-footprint, and they even give you an option to donate to a charity of your choice. When the winter storms of Texas 2021 were happening and everyone was losing power, 4Change Energy sent out a warning email and was emailing it's providers with updates and apologies every step of the way. When the war between Russia and Ukraine first began and we all were unsure of how it was or was not going to effect us over here in the US, 4Change Energy sent out another email to keep us all informed on the company's plan and what the war meant for electric providers. I recently had to change providers because of a move that requires me to use a specific electric provider however, that has not stopped 4Change Energy in helping me with every step of the process. I have only been met with kindness, compassion, and understanding. I'm immensely disappointed that I had to leave their service and will return in a heartbeat if given the chance. If this seems a bit silly of a reaction for an electric company, I urge you to give them a try. I will ALWAYS recommend 4Change Energy to any and all that ask.
Poor service
Do not ever use this company. I called several times to make sure my service was cancelled and they still had it active in a place I no longer live. They kept trying to make it seem like I never cancelled and didnt take responsibility for the inconvenience.
Easy, Simple, Cost Effective
Super affordable rates that fit well with our home and budget. Average usage fits perfectly with the $100 bill credit for using over 1,000 kWh which makes the electricity bill very surprising each month. I always end up paying less than I imagine.
Customer Service and Plans
I think overall the customer service is very helpful and the plans are great. I highly recommend this company. Good rates!
Yes/10 would recommend
Charitable support given monthly and at the customer's choice means the world to me. Next in line are the Green Plans, great price and how prioritized and valued I feel as a customer. They are so easy to contact and do business with, I have never spent hours on hold or felt like I didn't truly matter. In 2021, 4Change sent out an email reassuring customers that it would never take advantage and surge prices in the face of a deadly winter storm that hit Texas. That email has always stuck in my mind, it spoke volumes about what kind of business 4Change is and I am proud to use them daily!
People friendly customer service
Customer service is A Plus
Nope
This company is THE worst. Starts low then sky rockets. My last two bills were $417 and $638. Switched but not soon enough. Do yourself a favor and don't fall for their BS.
Texas based, NOT
Called to cancel service for my inlaws, seeing that they were moving into my house but they made it impossible. The customer service agents are based overseas and don't speak very good English, they couldn't understand what a store stroke was or washr a"power of attorney " was for. I was moved to a supervisor who said they would look into it and call back. They eventually emailed and told me to call back and i could now speak to a live rep and try to cancel the service now. Tried to call back but it's still a nightmare.
Survey u sent
I CANNOT APPRECIATE BEING CHARGED A HIGHER AMOUNT FOR KILOWATTS BECAUSE I DO NOT USE ALOT OF ELECTRIC!!!! TEXAS ELECTRIC IS A JOKE AND A RIPOFF!!!! WHAT KIND OF SENSE DOES THAT MAKE ESPECIALLY WHEN YOUR GRID IS NOT RELIABLE!!! GO FIGURE!!! ANOTHER WAY YOU ALL SCREW THE PUBLIC!!!!
THE MOST HORRIBLE
I paid over 23 cents per kWh for just less than 1,000 kWh usage! Bills and payments are only online. I want to go back to Champion.
Worst Experience of My Life
This company is the textbook definition of scam. I wish I could give negative stars on every part. My only regret is falling victim to their disgusting excuse of what they call customer service. They will rob you blind and then good luck getting a hold of anyone who can and is willing to help you come to any sort of reasonable resolution. I'm still dizzy from all the running around in circles I have done trying to get my money back and get rid of this appalling energy provider. Take my warning and do yourself a favor and stay away from this repulsive company.
Renewal for 2023
Was chocked to see my renewal rate doubled from 0.9, 2022 to 18.4, 2023
You're not alone, the changes in the marketplace have pushed rates higher across the board. It's even more important for consumers to compare electric rates in their area to make sure they're getting a competitive rate.
— Karl Trollinger on February 1st, 2024
4ChangeEnergy Review
I have loved having these people as my providers for the past 4 years. The service is outstanding! I would definitely refer them~~
4change will 4sure save you money
Going on 2 yrs with company & have not had a single negative issue. Im very happy & pleased to have 4change as my electric provider.
An Extraordinary Electric Company
I dont remember ever smiling at my electric bill until I gave 4Change Energy a try! Unbelievably fair! I have signed up again for my 3rd year!
Excellent! Truly a five star company!!
Dont pass this opportunity by!
Absolutely NOT the cheapest
I picked this company following someones suggestion to pick the lowest centage plan, as there are too many plans with too many deals. During the phone call requesting new connection, I was told I would be given a $25 gift card and so would the person that referred me. Despite my friend telling me that the company never seems to follow through on that, I went ahead and got the friends account details only to see neither of us got it (7 months since then). Neither did my friend that I referred to following that. Moreover, their cheapest centage deal still gets me upwards of $150 monthly bill even when I dont use AC below 74F (on most days not even below 76F). Their deal of $100 credit upon usage of $1000KWh or more is almost impossible to achieve, as somehow it goes close to 990 KWh but never quite 1000. Im only waiting to end my service period to get rid of this plan.
Very Pleased with 4change energy
Really appreciate the home energy reports that I receive weekly which include an estimated billing amount for the end of the month. Very easy to do business with.
Easy Going
I've never had issues. The website and payment are easy to navigate. I appreciate that they use some of their profits to give back.
TERRIBLE CUSTOMER SERVICE, NO CONCERN AT ALL FOR CUSTOMER
4Change Energy Customer service is terrible. It takes a long time to get someone on the line, then you can barely understand them, and on top of that there's an echo on the line. I've used 4Change Energy for more than 2 years with no issues. I've always paid on time. In that time I've never used more than 1,000 KWh in a mo. This billing period, however, they say I used 2,091 KWh!! My electricity usage was normal for the month...There's reason at all (from my end) for my bill to show I used more than double the norm. They were NO HELP AT ALL in getting this disparity resolved. The only thing they did was request a new meter read from Centerpoint. They told me it would take between 5 to 7 days, and that they'd contact me with the results. They didn't contact me for 10 days so I finally called them. They told me the meter read request confirmed the usage, and that they had the results several days ago. The 4Change Energy Rep told me there was nothing else they could do, and offered me no solution, even though I was adamant I couldn't have used that many KWh in one month.I called Centerpoint, again, and they offered to do a physical meter test, but that will take 15 days, and the bill is due. I know I didn't use that much electricity in one month. NO WAY. But as a customer no one cares. 4Change Energy is terrible. I requested to speak with a Manager, and the 4Change representative said there are none available, and that I would have to wait for up 24 hours for one to call me (at their convenience). Terribly frustrating. Terrible customer service. I would NOT recommend anyone use 4Change Energy.
It's important to know how much electricity you use when picking a texas electricity plan. If you're not sure what your usage patterns are, you should select a fixed rate plan from our Houston page.
— Matt Oberle on February 1st, 2024
Affordable Electricity
For almost 3 years our monthly bill has been consistently just over $100 / month. Our home is smaller @ 1400 sq ft & with spray foam insulation.
Ed's review
I have had a great experience with 4 change Energy. I hope as time goes on the rates will improve. We are in challenging times hopefully as time passes we can return to a pro fossil Energy government.
DO NOT GET 4 CHANGE ENERGY
I had a Bill w/4ChangeEnergy for $302 b/c I am being charged $180 for switching to a much cheaper provider. I informed them I am a 66 yr old unemployed senior citizen and I don't have $180 just laying around for this BS charge, so I requested to be put on a payment plan to pay, over a 3 month period, paying a $100 a month. The very 1st day they withdrew the entire $302, causing my other checks to bounce and have me charged additional fees by my bank. When I called to confront them to ask "what happened to my payment arrangement"? I was told, "sorry there's nothing they can do"!From a former customer, listen to a seasoned veteran of this provider. DO NOT, get 4 Change Energy. They were the 2nd most expensive of the 76 providers I had to chose from.When I looked at other providers (I never choose them in the 1st place) the apartment people did.DO NOT GET 4 CHANGE ENERGY!If my finger wouldn't hurt so bad, I would type it a 100xHave a WONDERFUL day!(The only thing that won't make it WONDERFUL, is getting 4CHANGEENERGY.
Best in Texas
I have been subscribed to 4 change energy for over 4 years and very happy about customer care, price and communication. To me 4 Change Energy is the Best In Texas.
Love 4Change Energy
They have the most reasonable electrical company I have ever experienced. During one of the hottest summers in the history of Texas, my bill was lesser than everyone I spoke with. I hope to be with them for many more years to come.
4Change Energy Review
After 3 years as a satisfied customer, I can report that while the Company Billing and Account Management has been a disappointment recently although Customer Service has declined only slightly in quality. They were quick to point out the terms of the contract that allowed them to charge $1.20 kw/h for Final Billing, although they did not bother to notify me of renewal or even a competitive rate change for an existing customer which was in complete defiance of the same terms of contract. They have become deceptive this will drive desirable customers away from such a business quickly and their ratings will undoubtedly reduce further. Veterans Energy is another holding of the same company so be wary.
4 change services
I have been happy with this company so far. I expect to have great rate if I renew and if not I will change electricity company
Misleading Rates, Expensive to Switch, but Worth It
I moved in May 2022 and signed up for the 4Change Maxx Saver Select 12 Program expecting to pay the advertised price of 12 to 14 cents/kWh. The actual bills I paid for June-Aug, however, ranged from about 16 to 24 cents/kWh. The 24 cents/kWh occurred in June when we used less than 1000 kWh. In July, my usage increased to about 1300 kWh, and my bill actually decreased! In August, my bill was $238 at 1400 kWh. Even though I expect to pay a $180 penalty to switch because of the time left on my 12-month contract, I figure my savings will cover that cost in 6 months or less. Very disappointing to be penalized first for conserving energy, and again because I was misled by their claim of low rates.
Why We Renewed our Service with 4Change Energy
We trust 4Change Energy to have the lowest prices for our electricity. When given the chance to renew for another 24 at the same low rate as new customers, we were very pleased to do so.
Don't do it they will rip you off! Dishonest!
First they tell you oncor is included NOT 2nd they cheat you it got cooler and I know my ac not running as much but still claiming I use the same amount of electric won't return calls They will rip you off .
Poor customer service. No interest in resolving issues.
After speaking with 4 different representatives and the retention department all I resolved was that they they do not care about their customers. I renewed and magically ended up on another plan to were I was paid $1,000 for one month. All I asked for was to be put on the plan I had been on and be given a credit for the KHW price difference. Convenient for them to overcharge their customers!!!! Poor customer service, disconnected several times and no call back. Took almost 7 days of this to only find out they are okay with overcharging me and not crediting me for two months. Clearly they do not care about their customers, I wish I had read more reviews before signing up with this company.
Happy Customer
I have been a customer for many years and to date, I have had no reason to call Customer Service. I am happy with my service. Billing is easy. The weekly usage emails is a great feature.
Change Is Absolute
Of all the things to be relied on in today's America, change is the only one that can be counted on. Therefore, in the long run it is obvious that my financial situation will also, and so will 4Change Energy, so why worry about energy when in the long run it will all balance out.
Lower rates
We have lowest bills ever and are so happy with 4Changr
No Change is Better than 4 Change
4Change Energy cares only for 4 Change EnergyIn my one year of dealing with them they deliberately mishandled prompt bill payment as an excuse to arbitrarily raise our contract rate. Bill payment through my Credit Union occurred on time. However, one week after the bill was due 4 Change told me they would be cutting off my electricity for lack of payment. A week after that they found the prompt payment from my Credit Union AFTER I had paid the bill directly. They did that twice.When my contract was coming due they sent an E-mail warning me it would expire with an auto renew button. What they failed to say was the new 2-year contract was at a rate of .17 cents per kilowatt hour when the current rate was .13 cents per kilowatt hour. Further when you go online to choose other providers they are offering .11 cents per kilowatt hour.They are dishonest thieves
EXPENSIVE
This company is ridiculously expensive. My second bill was around $360. I complained, and my third bill was over $700. Their customer service is terrible! I got the runaround on all interactions. I hate this company. I do not recommend them at all.
Thumbs down for customer service on move out
I emailed 4change on my moveout date of 06/19/2022 requesting that my service be cancelled, immediately. The next cycle start was 06/20/2022. I received a receipt acknowledgement email that same date however, service was not cancelled and they did not notify me of this until 06/22/2022 at which time they charged me a another whole month's cycle charge. The service would not have been cancelled at that time except that they received an order for service from someone else. I have emailed back and forth with them insisting I pay the full month of charges for after I moved out and notified them to cancel, and when I try to call their office, I get an "office closed" message.
Great service - best prices
Best prices if your nervous about switching, no anxiety. No problem get honest, weekly emails projected kw keep you on target.
Billing
If you have a billing issue forget it. These people are dumber than a bag of rocks. The customer service process is a complicated labyrinth of apparent departments that do not or will not communicate, Your first point of contact always seems to have to have another person look into any issue, And that magical person cannot communicate directly with the customer. I suspect this is by design to find a way to make you go away. There are plenty of electric providers out there. I recommend steering clear of this one.
Ridiculously Expensive
I received a $712 bill from 4Change energy. My bill before this bill was around $350 and I called and complained. My usage did not change and supposedly I am on a fixed rate! This company is bogus! Do not get tricked into becoming a customer, keep looking!
REFUSE TO HONOR THE RENEWAL THEY SENT AFTER 5 YEARS
I have been with 4 change since 2017 and recommended them to many people. When my last contract expired, I click accept on the renewal offer they sent me and assumed everything was taken care of. I was quite surprised to see my bill jump $200 and now they will not honor the rate they sent me. They say they believe I clicked the renewal, but will not honor it because I don't have the confirmation email that they never sent. Now they want to renew my contract for much more per kWh. Way to take care of your customers and not honor the contract I accepted.
Not been disappointed
Used this company for going on 5 years, been very good experience!!!
Change 4 Change
A positive experience
WATCH THE END OF YOUR CONTRACT CHARGE ME $82.90 FOR 5 DAYS SERVICE
I ENDED MY CONTRACT 5 DAYS AFTER 4CHANGE PREVIOUS BILLING PERIOD. MY MISTAKE,, THEY CHARGED ME $82.90 FOR 5 DAYS SERVICE. MAKE SURE YOU END YOUR CONTRACT BEFORE THE END OF THEIR MONTHLY BILLING PERIOD, NOT AFTER .
I pay my bill, they keep the lights on.
No tricks to make the deal look better than it really is. Straightforward transparent rates.
Houston electricity
It was a good experience. I am willing to renew it.
Great Experience with 4Change Energy
We have had a great experience with 4Change Energy. They offer a competitive rate with great weekly updates showing usage for the current week compared to the previous week. Making payments is easy. They do what they say they will do. We just renewed for a new year. In turbulent times, this company is one you can depend on!!
No hassle, Great rates
Never had any issues or outrageous charges
THE BEST!!!!!
Always great rates, no hidden charges and wonderful customer service!!
Buyer beware- customer service sucks
Mr. John Geary (President of 4 Change Energy)Mr. Troy Captain, (Director of Customer Operations)Great job Troy at being unknown, your customer service reps don't know who you are.I'm saddened to learn what terrible customer service I have had at 4change Energy when I called to cancel my service because I was getting out of the Army and moving to a place where they have an Electric Co-op. First of all, I never signed a 3-year agreement with 4Change Energy as my provider and have never and would never sign a contract for an Energy service. My electric was set up by a rep at my property managers location. I find it sad that your customer service reps said that I will get an early termination fee if I didn't provide them with the PO change of address that I was moving to or a bill from my next electric provider, bill of sale on a house, new lease agreement and a bunch of other things to prove I'm not staying in the same house and just switching electric companies. I don't have to provide ANYTHING.. As I said I am in the Army and ending my time in service. It is against the law for a soldier to be charged fees when they are ordered to a new location. Please take care of this matter and educate your customer service on giving great customer service. Everyone isn't leaving 4Change Energy for another Energy company at their present location. I feel that 4Change Energy wanted proof of why I was canceling my service and that is unacceptable that people are taken as liars until they provide proof that they aren't. Remember all those troops that gave sacrifice and the ultimate sacrifice so Americans can be thought of LIARS until proven otherwise. It really sucks that troops fight for the freedoms so that companies can rip their customers off and over charge for their products. Money is the power of all evil and companies are so worried about losing a buck that they treat the good customers bad. If companies had a great price and treated their customers great, then they wouldn't have to worry about losing customers and they would have more customers than they can handle. Yet the devil's dollar does your bidding.
Long-term customer
We have used 4Change Energy for more than 5 years. They offer great update plans, provide weekly usage info, and have helpful customer service staff. Plus they give back to the community!
Accessed late fees
I was going thru my bills and I noticed that Im getting charged DNP FEE as well as late fee, I ask Alfredo I thought there was grace period he said there is, 10 days then I said if theres "grace period" there shouldnt be charge, Im not even few days after due date, he said its due on 27th after that theres a late fee of $8 charge so THERES NO GRACE PERIOD! THATS A LIE, then I asked what DNP FEE was, he said disconnect fee, which is $20 AGAIN I'm being penalized twice different amounts but for same reason. I looked up online what DNP FEE is and it states if there's disconnect or late fee all electric company's charge $5 except for 4energy. My electric bill for month, usage was $90 then around $50 for taxes, but my bill was $200 with those LATE FEES. I'm really upset and will be switching electric company's.
Great Company
My electricity bill has not been this low in in all the years before I discovered 4 Change Energy. I am very pleased with the price and the service. Highly recommend it.
Really happy with the company!
Prices are very consistent. Earlier in the year there were spikes and it turned out to be my thermostat. Once we changed, prices have saturated low, in the same range, and its a relief not having to try to manipulate my energy intake to keep the price low. Also! Really happy with the renewal experience and that they give you a period to renew with the same low price as the first year. Recommend!
4Change Energy
I have been with 4Change Energy for a few years and have been happy with the price and service.
Great price
I was looking for a company that offers renewable energy for a fair price and found that at 4change energy. I renewed my plan twice with them and did not have a rate increase, they actually appreciate your loyalty.
Electricity 2021
Ive experienced reliable affordable service since choosing 4Energy!
Everything about this company is easy
Ordering, renewing or paying....all easy. Never had to call customer service and pricing is reasonable compared to others. Website is easy to navigate as well.
Thievs!
4Change Energy is literally the worst company to work with. They will rob you also shut off your services even though you sent a check through mail with PROOF because it wouldn't arrive in time....
Also if need assistance with Bill pay they don't offer it unless you have a letter, but then they'll tell you the letter isn't good enough and now they want a copy of the check itself.
But the check itself isn't good enough and want another charge!!! Do yourself a favor and avoid this company.
So after you pay this other charge they didn't tell you now we just have to wait to receive your checks for a confirmation number... They don't mention that part and then if you tell them you want it refunded because there is no point in you paying since with the check goes in you would have overpaid they'll tell you that's fine but it's going to put a $30 chargeback fee on your statement...
Oh and let not forget about charges they don't tell you about...
Oh and even though you send everything they asked you and promised they wouldn't turn off services after receiving turn out that was a lie and they will still turn it off.
Oh and they don't care if you have an infant that uses a medical device that needs electricity to help with breathing.
I really hope they do record these phone calls because I would love for them to listen to the last six!
This company does not care for you they're only in it for the money.
I'm switching to a new company but avoid this company
Lesser value to your customers
Time to renew rates go up even though wind energy has grown exponentially hasn't done anything for me the customer.
3+ years of service
We've had 4Change for over 3 years now, between apartments and a home and they are reliable, affordable, and no weird fees or changes.
The Best Electric Compamy
I love 4Change Energy. This company has always been helping to get the best rates for electric. Even when I moved to a different city. When we had that big freeze a year ago my electric rate never change, and was on it never went off. Great company
Happy 4Change Customer
We were referred to 4 Change and have not had any reason to regret it. Unlike most companies, when it is time to renew, we get the same bargain deal they offer to new customers, instead of charging us more.
Awful Customer Service
I was trying to speak to a person about my bill. The lady was very rude and she would not listen to what I was trying to say. The lady was very defensive and should not be working in customer service. She begin explaining my bill and I could not understand what she was saying. So I tried to interrupt her to see if she would start over. After saying, excuse me multiple times, she just kept on talking. She has an accent, but I could understand some of what she was saying. I was going to ask her if she could start again from the beginning, because I could not follow her because I had no Idea of what she had already said.
Dissatisfied Customer
I switched electric providers, due to the high bills I was receiving w/ my previous provider, only to receive an even higher bill with this provider. I received a $236 bill for one month of service. I love in a 2 bedroom apt, which is less than 1200 square feet. I really question the legitimacy of charges and billing. When I contacted customer service regarding bill, the customer service rep was unable to provide a valid explanation of the charges. She was rude and discourteous. I left the call even more agitated than I began. I can't wait for the end of my contract, so that I can switch providers. If I continue to receive $230 bills, I am considering paying to exit my contract and services with this company.
They force autopay before the due date
If I could give zero stars, I would. I did not know this, but they force autopay before the due date. Their agent was very friendly, but never told me that. Who reads long terms and conditions anymore. The first month I paid on time with my credit card and then they began autopay without my permission from 1 to 4 days prior to due date, depending on weekends / holidays.
Excellent Online Service
4Change can provide my family with the better and cheaper customer service plan
Ease of signup and great rates
I have always been able to get ahold of customer service. They helped me pick a plan and get signed up. When it was time to renew, I was able to choose a better plan for me and it beat any other quotes I received from other electricity companies.
4Change Energy Review
I am going on my 3rd year with 4Change Energy. I have been extremely pleased with their service. Absolutely honest and fair company. Beyond that, my contracts are 12 months and they always surprise me at renewal time and offer my exactly what they would their new customers. I use about 1000 kw (give or take a few) and my bill in the winter is about 80-90 dollars and about 90-110 in the Summer for a 2000 square foot home. They are absolutely an amazing company. I definitely would refer friends and family to use them as an electric provider.
Best Electricity Supply Company in Texas
This company offers customers the best price in the market and keep you informed about your consumption during the month. So that you can make adjustments at home before you get your bill.
The Best
Best energy company around. Ive been with 4 Change for over 2 years and have never had any issues or concerns.
Best energy company I've used
I've had a great experience with 4change energy. It was quick and easy. I've lowered my energy bill and moved to green energy. Can't beat it. I would highly recommend to anyone.
Disappointed and unsatisfied customer
I wouldn't recommend for a dog to use this company as an electric provider. Please reconsider y options
4Change Energy is the best
I constantly hunt for good electricity provider. I find myself renewing with 4change energy for the 3rd time, they provide great customer support, competitive rate and easy user experience
Great company
Decided on 4Change due to pricing and it's been great!
WOW!
I applied for 4Change Energy in 2021. I thought taking the chance on a electric company that I had never heard about couldn't be any worse than the current electric company. I was very surprised by their services, I received a weekly email letting me know what amount of electricity I use compared to the last week along with monthly newsletters.
Making a difference.
Great rates, never had an issue with my service in 6-plus years. I'm very satisfied.
Best Electric Company Ever!
Weve had 4change for 3 1/2 years and every month Im amazed. We went from TXU paying over $400 a month, every month, to paying no more than $160 a month, since. Our bill was $137 last month and I have an electric car. Challenged myself 3 1/2 years ago, to see how low my bills would go and boy, I was really excited on how much money I saved, then and now. Live this company that just locked in my rates for 2 more years. TXU was NEVER this great. Start saving money today! Have your electric current electric bill ready, call and start saving. Very happy customer Roni
Just Renewed
Just renewed. 4Change is reliable. We never lost power during the ice storm in February. No surprise charges and they have fixed rate plans.
KUDOS FOR 4CHANGE ENERGY
PERFECTION. EVERYTHING FROM FIRST THE REGISTRATION PROCESS, TO WEEKLY SMART USAGE REPORT, TO BILLING, AND EVEN MY RECENT EXPERIENCE WITH RENEWING WITH 4CHANGE ENERGY, HAVE ALL BEEN PAINLESS, EFFICIENT, AND APPRECIATED. IF ALL COMPANIES CONDUCTED BUSINESS AS 4CHANGE ENERGY, THE WORLD WOULD BE A BETTER PLACE.
Great company!
We ha been with 4 Change Energy for several years now, no problems great company.
Five stars
When the grid failed in Texas during the winter freeze many in Texas experienced enormous electric bills. We were protected because of our contract. Four Change Energy has always had great customer service and there's no guesswork when it comes to the bill.
Fair pricing and wonderful service
4Change Energy is very competitively priced. The service is very reliable. Keep up the good work!
Pay less for saving electricity
I became a customer of 4 Change Energy because I had been with Reliant for about 10 years but it seemed any savings were for folks who use more than 2000 kw a month so I wanted a company that rewards you for using less energy instead of making you pay more if you use less. Plus paying the bill online is super easy and their customer service is top notch.
Great to do business with!
We like the ease of doing business with, from signing up to paying the bill - very easy.
They do not fulfill their contractual obligations
I did not get $100 bonus for using more than 1000kW, customer service is very bad
Excellent plan, excellent service
4Change is the best company that I've ever received utility service from. When I first inquired about their offers, the agent was very kind and very knowledgeable. I've never regretted choosing 4Change. In fact, I just renewed my account with them. Their rates are the best. They offer rewards for referring friends. They give great customer service.
Comparing providers paid off
I put in a couple hours of research and returned the next day to make sure the 4Change plan would indeed suit our needs. After 6 months, I can say we chose wisely and have shared our experience with friends and family.
Best company ever highly recommend
This company is great
GREAT SERVICE EASY SIMPLE LOW RATES
I HAVE LOW ELECTRIC RATES NO THRILLS JUST SIMPLE
No customer servixes skills at all
I kept calling and calling they never answered the phone for and hour I'd be on hold for 23 to 25 minutes they'd answer and hangup or it wouldn't even answer it just cut out
.......BUT CONFUSING
Their website is CONFUSING. I signed up for Power Saver 12 program, and now I can't find it described ANYWHERE on the web. The company is great. But their website is impossible to navigate.
Best experience I've ever had
Every time I compare other plans or companies they do not even come close to 4Change Energy. They keep it simple and I am very thankful they keep the lights (and heat/AC) on for us!
Reliable, Dependable, Low-cost
I just renewed my plan with 4Change Energy. They make everything easy and understandable. And during last Spring's freeze, we received communication, service, and steady pricing throughout. It is the best price for us too!
Never Disappointed
I switched to 4energychange.com to find a reliable and responsible rate. At first my rate was 5.5 cents. Now living in Texas with the heat it was pricey to go with Reliant, TxU, or even some of the other companies that claim free night and weekends or even with green energy. Lets face it electric is a must and it is expensive especially in the South. However, this company is awesome. In a year I have never paid over $250.00 monthly. Yes, even with running my AC and window units to a cool 71 degrees. And in the winter I have never paid over $150.00. I could lower it further in the summer but I just cant handle the humidity and heat. This company is amazing. I just renewed my rate at 6.5 cents with a $90.00 bill credit after 1000kw. There is no usage fees attached. I give them 10 stars for taking care of the customers and working hard to keep the rates low.
Good prices and good people.
I have used them for years and do not plan on changing anytime soon.
Great prices and service
They saved me just before the February 2021 freeze, as a previous customer, they had me switched back to their service in less than 2 hours, just in time before the hard freeze hit Texas. I'm forever grateful, and will stay with them forever.
Bad service
They charge the contract term without advise and charge me for 1492 kWh, 160, now for only 942 kWh 148.00.
Great company.
We've had a great experience with 4Change Energy. They send a weekly email with your usage and an estimate of your monthly kW usage. This is helpful when planning for expected bills.
Doesn't Reward Customer Loyalty and Harasses at Renewal Time
They wanted to raise my rates and wouldn't sustain the current plan I had for the current year. Once I decided to change service, they harassed me and indicated they were willing to keep my current rate structure. I said no to repeated calls and e-mails and then they automatically decided to renew me although I had already chosen a new vendor. I really question the ethics of a company to do this when I was on record that I did not want to renew
RIP OFF
I signed up for the Easy Saver12 plan. My last bill, which was for 8 days, they charged me the full $85.00. Do not sign up with this company. They do not tell you that your plan and your billing cycle do not match up. I had to pay for 22 days I did not use their service.
Terrible customer service!!!
Spent 1/2 a day dealing with customer service to change power from a temp pole to a newly built home. They never got it, had to change provider to make it happen.
4Change
All good, except when you call customer service.
Everything you need
No crazy prices, Everything you need in one great company. I love the weekly updates on my usage.
They have no idea how to bill correctly
First of all, they have issues with their billing system. They sent out a couple of extra bills mid month and it was scheduled to be withdrawn from my account until I called to have them cancel it.
Their email correspondence is also atrocious. They automatically send you a reply saying our team will get back to you in 24-48 hours but I have yet to have one respond in that time frame if they even respond at all. On top of the slow responses, the email was full of typos. It also seems like they say things like we have resolved the issue but then I am still billed incorrectly and have to call to fix it anyway. It makes me doubt the credibility of this business. Their prices are alright. I couldve went with a different plan to better match my needs at a cheaper price but there was no point in doing that afterwards and getting stuck with a cancellation fee. My service was interrupted like everybody elses during the Texas Freeze and whenever power lines went down but then it was up to AEP to fix it.
A FUN, PERSONAL COMPANY
Nice people in customer service. Fun easy going company with to do business. Lots of information to monitor your account presented in a easy to understand format. My 5th year to be with them. I compared to others and they always came out on top!
Short notice billing
The service has been great and reliable and very easy to use the only thing is it would be nice to receive my bill in my email with more notice then one or two days before its due
Excellent company.
They will remind you when the contract expires and show you the pices if you want to continue with them
Good prices
I have been with 4Change for several years now and have never had issues. I have the Free Energy 12 Plan which gives me an Average Total Price of 7.5¢/kWh at 1,000 kWh. This is the best plan for cooling my 1700 square foot house, with one well maintained air conditioning unit outside and furnace in the attic. The pricing works like this: for the first 500kWh I pay 11 cents per. Then the next 500 kWh are free, followed by the last 500 kwh at 11 cents per. I never use more than 1500kWh.Depending on how much electricity you use you CAN save $$ with this plan.
The Best!!!
I have been with 4 Change Energy for years and I have never had any issues. When that terrible snow storm hit Texas, I was not affected by crazy prices at all, but I was on a fixed rate plan. I fell behind a little bit on the bill, but I paid what I could and my electricity was never turned off. I am now caught up, but I had peace of mind knowing that they were working with me. When companies treat you right, it makes you want to treat them right.
Eairington's review of 4 change energy
The system is easy to use and the service is excellent.When I had the card on file with 4 change compromised it was quickly solved with another card. Smooth no hassle...........EA
Do not use this company
I thought this company would do the right thing, but they dont. You call and ask questions, you have issues and they dont want to make it right even when here Customer service person is responsible for allowing you to think one thing in regards to your account. Then when you call to get assistance they want to blame you. Do not use this company they have horribly high rates and crappy customer service.
Low Cost with Great Service
I have been a 4Change Energy Customer since 2018. Their customer service is phenomenal and made the process of switching so seamless. I have looked around for other rates every year at renewal, but they always come out with the best price. I also love that every week, I get an estimated usage with a bill estimate, so I know what to expect when the bill comes. I highly recommend them to everyone.
4ChangeEnergy Is Worth A Look
You know that feeling you've been forgotten after signing up for phone service, cable or electricity and the billing starts? You won't get that from 4Change. From setup to billing and contract renewal their service has been seamless. And the savings don't end with the first contract term. For the third time I've renewed my contract at better rates, particularly in the under 500kw usage band than were available from competitor RECs.
4ChangeEnergy
I am 74 and living on SS so l have to watch every penny. l have tried 4 previous providers, and had broken promises, "fine print exclusions", and locked into providers that lied about my usage (one charged me $357.00 for one month) for a small 1 bedroom house! Thank God l found 4ChangeEnergy! My bill ranges from $58.00 to $86.00 per month. So take it from me and avoid all the headaches and use 4Change! l was also able to lock in my current rate for the next 2 years!!
Much more than expected
Super pricing and ongoing use reporting..
Best Electric Company in Texas
They have an awesome plan with a super low rate! I have a 2 bd apartment and the bill has never been over $100!
4Change Energy Experience
Superior Customer Service at great discount rate
Good Price and Service. Renewing !!!
4change is one of the best out there.
4change
My original bill even with "free" nights and weekends was cut in half!
Fixed Income Savings
My husband and I have been very happy with 4Change Energy as our bills have remained low. We appreciate the tips sent in every bill to help us conserve energy as well as the opportunity to contribute to charities of our choosing. We're on fixed incomes, so being assured of lower electric bills compared to other electric companies has been most important to us.
Generated 13 invoices for a 12 month plan
Who the hell on earth will generate 13 invoices for a 12 month plan?I was in "Easy Saver 12" plan which had $75 for 1-1000kWh. To take the advantage, these guys generated 13 invoices and charged $75 extra intotal. I would not suggest/recommend these kind of service.
4-Change-energy is reliable with great plan.
I have used 4-change-enery electricity since 2017. The price is reasonable. Service is great. Renewal is easier.
Been great for 4 years and counting
They have been great to deal with. I haven't had any problems. And customer service has always helped when I called in.
Trustworthy and no surprise billing
Ive had 4 change energy at my last 3 addresses. I use the charitable saver 12 plan. My Bill is always within the same $20 range, summer and winter included! During the winter storm, my bill was normal which cannot be said for some of my neighbors! I shop around annually for the best rate but have stayed with 4 change for years because I cant find anything better
Extremely satisfied!
I have been extremely satisfied with 4Change Energy. Even during the horrible winter freeze we had here in Texas, I was very impressed with the fact that #1 I never lost power and #2 there was absolutely no price gouging or insane rate hikes!
Miscommunication and Fault Placed on Customer
Miscommunication about service being cancelled too early and then supervisor failed to communicate the double bill I was going to receive. Opportunity for grace and waive fees was not offered by staff and they were extremely rude over phone.
THE BEST SERVICE AND CAUSE IN TEXAS!
Deregulation in Texas is the smartest move in our opinion. We purchased a home here in Texas, and understood that we had to choose a company for our energy bill. That was not an easy matter, however we prayed to make the wisest decision. After long hours of searching, we decided to stay with 4change energy and we love the cause that the company promotes.
Best I Have Ever Had
I have tried many this is by far my favorite they notify you when your plan is up offered me same price for two years and I recieved a 50 gift card.
I extended my service for 2 years
My electric bill is half of what it was in an older house that was about a quarter the size of my current house. I have not had any problems so I dont really know how to rate customer service but hopefully it is good
Best Choice I've Made
After falling into financial hard times like most at this time, 4change was the best option to keep my bills within my budget. Their plans are affordable & they don't lure you like other companies with "free electricity" which never really is when you receive your bill. There customer service is great & their initiative to give to local charities makes 4change the best option for me.
They were there !
I was in a bad situation with my former Plan. 4 Change assured me that they would get me out of it and in about an hour had me with them! I like the helpful information and charts that they send me on a regular basis. I don't recall ever having to call them about billing concerns. I have continued re signing with 4 Change many times. They don't have glitzy ads on TV trying to get you to go with them. There are no Gotch ya situations with them.Shipinomore.
Best Electric Service
I have been with 4Change Energy for two years and hands down the best electric company. My rates stay low, great customer service with quick response with inquires etc. Always in communication with you in regards to data usages, bill due, and helpful tips to save and conserve energy.
My experience
I started off over a year ago. Prices were good but not rate I saw online. Switching was simple and convenient. However, I am on Social security disability and explained at sign up I do NOT get paid until the 3rd day of each month. Customer service rep said No Problem. It would be set to pay on that day. $10.00 late fee if not paid on or before that date. 12/2020 I noted payment due 12/31/2020. Again for Jan/Feb/Mar/ Apr 2021. This was disappointing so I called to be told can waive late fee once per year. Not what I signed up for.
The best move I've made
4Change had the best rates at the time I was shopping. The clear pricing without extra service charges or hidden fees were a welcome relief. I've had absolutely no issues with 4Change and best of all... 4% of my bill payment goes directly to Texas charity.
4Change Energy Blessed even after the Freeze!
Having used over 2000 kw of electricity during the freeze of February 2021, I expected the worst for a bill. Yet the bill I received was LESS than the month before! AND 4Change Energy even extended the amount of time to pay that bill making my day. I've been very happy with their customer service when ever I had a question about a bill. True to their word and a reliable provider, I'd recommend them to every one.
Confusing Billing Practices
I'm new to the Texas energy market so 4Change was recommended. The service they provide is good but the billing is always confusing. Everytime you pay the highest amount on the bill, I get the next bill stating I had a previous unpaid balance. Tried dealing with customer service to get an explanation and had an agent who was obviously having a bad day, talk to me like I was stupid. I'm paying for this? Can't wait to change energy providors when this contract is up.
Billing nightmare never paid 300 for my 1800 sf house.
I have lived in this house for 30 years Never have my bill go that high.After talking with someone they said I was on the wrong plan, so after 1000kwh at $86 I get hit another $86 for going over . Went to 1,350 kwhCalled 4 times with no answer , had to E-mailed them.Responding email said I had a unpaid balance. The balance was paid and I had a credit that was comfermed by my last statement.So... there advertised kwh price has a catch....Billing department doesn't credit your account and frequently made mistakes on the bill.EMAIL them for your records.
4change is awesome
Have had no bad experience. Pricing is great
Best Power Company for Me
I have been changing my power company every 12-18 months for the last 10 years. For the first time I think I'll be here with 4Change for the long hall. My brother referred me to them after I kept complaining about my previous REP. He is very picky about where he spends his money. If he likes a company they are doing something right. I never have a billing problem, the rates are reasonable, the online customer portal is the friendlyest I've ever used, and supporting charity is awesome.
Billed 13 months in 12 month period
4 change energy read meter 3 days early before termination of contract and then read meter again 3 days later at end of contract, thus generating a new billing cycle. They then billed a 13th month invoice. Service from 2/6/2020 to 2/5/2021 13 total monthly invoices. Dispute listed with Public Utility of Texas
My Best Experience with an Electric Company
Since I moved to Dallas, I have never had a single issue with my service. The prices are fair and I have never paid for electricity I haven't used. Enrollment was easy and they set up our electricity on time for when we moved into our new apartment. Great Electricity provider. Definitely recommend.
Buyer Beware
I did not read the reviews of this company before I picked them because it was a great rate I loved the giveback to charity. Now my electric bill has almost tripled and I am not using any more electricity now that I was in the summer. I called and asked if they had any assistance or could explain what is going on and the customer service representative said no sorry it was what I was using and if I waited until the bill was past due they could spread out the payments over three months. That is not assistance as I would still be accumulating the next months bill. I asked if someone could come out and do a reading to make sure it was correct or see if something was pulling more power etc. No that was not an option. I only have a 900sqft house and my bill is over $400 WITH the 1000kWH deduction. I am a single mom with little income and three special needs kids and choosing to keep my house warm or feed me kids is a choice I am now having to make and that is sad. This summer I ran my a/c AND two window units and my bill was 1/3 of what it is now - this is not right. I have contacted my attorney to see how you fight a company that seems fraudulent and when my contract is up in two months I will still fight it because I don't anyone else to go through what I am facing.
Best Electric Company Year after Year!
Best Electric Company Year after Year!
Contracts
My last contract i authorized was in 2018 i got my last bill say my contrac ended in january 2020 after emailing as the only way to communicate with them i was notified my contract expires on feb 22 2021 remember my last verbal contract was in 2018
DO NOT DO BUSINESS WITH
These people are CROOKS. Theyre currently trying to scam my wife and out of $547 after they charged us $220 in electricity in DECEMBER our ac was hardly having to work hard(its a brand new ac unit) in the summer we received a $140 bill in July and I accepted this but $220?? And now youre lying saying we had a 3year contract? Lies! We were renting to be there a year never would we agree to to pay an electricity bill for another 2years we werent planning on living in. Theyre trying to play us for fools. This company is crooked, DO NOT RISK IT DO NOT DO BUSINESS WITH 4CHANGE
Sorry ass company
I can't get rid of them even though the person that the electric bill is in has been gone for months. They put a hold on this address, so I can switch. They also renewed the plan to a plan that is 5 cents per kWh which is half of my old rate. So now I have to pay 15 cents per kWh. I could be paying less than half of that.
Appalled
I went to open my e-mail this morning to pay my bill and I have never been so offended! I was one day late and never have been before, and they sent me a disconnection notice! On top of that when I opened my account, they wouldn't allow me to use my bank as I always have, I had to use a credit card. I don't use credit cards to pay bills! The rep was nice but 4 change policy is very offending. One more thing is I've been charged more and more each month. I will never use this company again and I will not recommend them to anyone!
Bills increases Exponentially. its awful
Electricity bills increases every month. its awful using this company
Good Service, Poor Communication!
Keep getting notices that my Plan is expiring. Replies seem to go ignored.
Excellent service
I really don't have a minimum problem with 4Change Energy during my last year contract. I will try to continue using them for long time.
I deep recommend this Company for anyone trying to pay less for the energy.
Fraudulent billing
This company will bill you based on weather temperatures rather than real electricity usage. In weeks where there has been nobody at home, we have gotten more electricity usage than weeks where we have been at home. This company is facing several demands in court because of this fraudulent practice! Do yourself a favor and never get a contract with them.
Sorry to see you so upset, Lorena. We do not charge based on weather temperatures, we always have and will continue to bill according to electricity usage. If you're worried that you're not being billed properly, give us a call and we can take a look at your account.
— 4Change Energy on December 22nd, 2020
Ripped Off
I do my research diligently (using PowertoChoose.org) based on prior year energy usage for my house. Last May, I signed up for the 4Change Energy MaxxSaver plan based on my kWh consumption. However, I was astounded by my bill as was much higher (~$100) than based on the rates quoted in the Electricity Facts Label (EFL). I complained and was switched to the BudgetSaver12 and again the same thing happened in that my bill is 2X the amount expected based on the cited rates per the corresponding EFL. This is fraudulent misrepresentation of rates in the PowertoChoose.org website.
Hi there Douglas, we're sorry to see you're not happy with your plan! If you could please send us an email at immediate.escalations@4changeenergy.com we would be happy to take a look at this further. We want our customers saving as much as they can!
— 4Change Energy on December 22nd, 2020
Predatory business practices
4change energy refused to send me a monthly billing statement without paying a $20 fee. Charges $19 to send disconnect email 1 day after due date.
Pathetic business practice
We're sorry to hear of your experience. We don't normally send statements via mail, we pride ourselves in being a paperless company. We also apologize if you find our late payment fees to be less than ideal. Thanks for choosing 4Change Energy and we appreciate the feedback!
— 4Change Energy on December 22nd, 2020
Lied to
They charged me $169.96 for early termination fee, i sold the property and mailed them proof of sale, nothing, no refund, no call, no email, crooks
Sounds like something might have been missed, let's get it fixed! Please send us an email at immediate.escalations@4changeenergy.com so we can take a look at this.
— 4Change Energy on December 22nd, 2020
Dont use 4 change energy!
Don't use this company! They signed me up for a completely inappropriate plan which caused me to pay 2X the amount of energy needed. When I called to complain, they refused to adjust my plan. A year later, I received a bill 3x higher than what it should have been. They said it was related to a glitch in their system 7 months ago. When I called to complain, their customer service rep was completely rude. No empathy, no caring. Don't use this company!!!
Slow bill processing is unacceptable
Sent the following email:
Today I discussed and issue with one of your agents regarding receipt of my payment. My Credit Union showed payment was made on the Nov 19 (Sent attachment and listing proving I paid 4 days early).
I told the agent I pay all my utilities from my CU which I find more convenient. All my other utilities accept prompt payment from my Credit Union including my former electric service. You are either behind the times
or are trying to force me into using your system which you seem to emphasize inordinately. I paid a second time via phone to resolve the current lag in your system and find it necessary to go with someone else who is more accomodating.
This is their misconceived reply:
After reviewing your information, we realized that we received your payment for $30.76 on 11/23/2020( my payment by phone), if you processed your payment through online check or E-pay, it might take up 10 business days for us receive your payment, therefore, if you decide to use the same payment method, we recommend you pay it as soon as you get the bill to get your money on time.
Please let us know if you need further assistance and we will gladly help you.
Remember that we offer 24/7 Online Account Management. If you have any further questions about your account, please contact us directly at 855-784-2426.
My 2nd and last reply:
I reiterated that I find their bill payment processing out of their network unacceptable and will be going with another provider.
BEWARE! GO ELSEWHERE
DO NOT SIGN UP WITH THEM! My bill in Texas in August was $406.19. They charged me twice. Once on 08/03 and again on 09/10. A total of $812.38. I called them and they told me to dispute the first charge with my bank. My bank came back and said they fought the dispute, bank would not be able to credit me. They then claimed the money was in limbo and gave me a balance due of $406.19 again after fighting the dispute. Wells Fargo says they have all of the money. Now I risk getting my electricity shut off during the pandemic. CROOKS! Ive called them a half dozen times and they claim they have no record of the first transaction (although they fought the dispute with my bank to keep this money). They told me to email them a screenshot. I sent them a bank statement screen shot and have not heard back. I risk being without power because of this! Go with someone else!
Customer
I had a Great Experience With 4change. Great customer service very friendly and gets the job done !!!
Thank you so much for the review, Bobbie! We appreciate you choosing 4Change Energy.
— 4Change Energy on December 22nd, 2020
Worst customer service ever
My electricity bill doubled after I change to 4CHANGE from Just energy. Customer service is so unhelpful and rude. .
Sorry to hear you've had a less than ideal experience. Please give us a call so we can take a look at your plan to be sure you're on track to saving money!
— 4Change Energy on December 22nd, 2020
A bunch of thieves
I had been with 4Change for years and paid my bill blindly without paying attention until I paid attention. Those people are a bunch of thieves charging hundreds of $$$ for sending notices for disconnections and reconnections that never happened. And mind you the energy company company charges them pennies on the dollar such a $0. 34 while they charge you almost $200. for sending out a notice
The service is great
I just sign another 2 years contract. They are the best
Want to be billed for their website outages?
After being unable to pay my bill on time due to their website being down. I received extra charges of $35. It was paid the day after. I've never had any other late payments. And they refuse to reverse the charges.
Beware: My monthly bill was more than ever before, in rates, and fees
I signed up for the Maxx 12 plan and was excited---they seemed like a good company with the charity angle and decent low rates. What happened next was shocking: my electric bills have set record highs (and I've had at least 7 other providers); the rates were nearly double the teaser rate; and because mail was delayed due to the recent, well-publicized events with USPS, they tacked on a late charge of 5%, AND a disconnection notice fee of $19.95. Customer service was unresponsive, and I'm thinking I might actually save money to cancel with a $200 fee. Writing to PUC and advising you to avoid this company.
Worst experience ever
I purchased electricity from this company only to find out two days after moving into my new home that they arent allowed to sell me service in this area so my electricity was cut off by Tri-County Electric and it cost me $100+ to get it turned back on the same day.
Good Rates BUT!
I liked getting the email about my renewal, but when trying to call the number to ask a question it states it is not a working number. I called 855-784-2426. I was a bit frustrated with that. I just selected the accept but noticed that when I pulled 4energy site the rate for the charitable 24 was less than what I was given for a renewal and that was my question.
OVER CHARGES SCAM ARTISTS BEWARE
Due to the pandemic a lot of people experienced issues paying their bills or paying them on time. I fortunately was able to pay on time until right after electric providers were able to disconnect again. Well I tried paying my bill and it kept telling me it didnt go through so I check the bank it shows it went through. It was the middle of the night so I thought Ill call tomorrow to check with them it went through so maybe just their system. Well I woke up to no lights had to sit on the phone for 45 minutes. Send an email showing proof of payment. They still couldnt find it. They had to call their corporate office to find it. Inconvenience me sitting in the Texas heat with breathing difficulties in Texas summer then it took 4 hours for the power to come back on. Got my bill and guess what they charged 9.95 late fee, 19.95 disconnect notice thats right the pink paper was 20 bucks and 29.95 reconnection fee. Every month consistently I have to wait 3 to 4 days or call to get them to show my payment Is reflected on my account. Then the plan okay it said 8.9 c per kWh great right WRONG! It is 8.9 for the first 1000kwh after that lets say like me this month in a 1 bedroom used 1408 kWh was charged twice 89.00 plus 89.00 for the additional 408 not 8.9 c per kWh. It is every time you start into the next 1000 even if its 1001 your bill will reflect 89.00x2 Essentially I am paying 14.2 c per kWh thats more than prepaid lights!!! I complained about all the issues I got a condescending customer service rep. Who basically said okay well once you make your payment we can switch your plan. What you charge all these fees, click bait prices, poor customer service and your payment system is horrible! However dont think I deserve anything except this 286.00 bill got a 1 bedroom apartment are you kidding. Run use prepaid before you settle for this scam of a company
Teaser Rate Looks Attractive...then you get the actual bill
You have to stick between 1000-2000 kwh, otherwise you pay a much higher rate. And they have an affinity for fees. The mail's been running slow lately as we all know, but they process payments slowly as well. So, you're hit with late fees, and on top of that a $19 Disconnect Fee Notice. Very disappointed in this company; I'd say their do-gooder, charity public face is a sham when they take advantage of their customers.
Deceptive rate plan advertising.
When comparing different companies' rate plans, I clicked on 4change energy's' maxx saver 12 plan which offered a fixed rate of 6.1cents/kWh, a $90 credit once 1000 kWh were used, and it advertised No base charge and No hidden fees. At the bottom of the page, the ad specified that the posted rates were inclusive of all other charges and fees with the exception of taxes. I never received any hard copies that detailed my plan and my first two bills were much higher than what my fixed rate should have calculated to. I was billed at a higher rate, a base charge, and various other fees that I believed were included in the rate. Then I learned of the EFL, which was completely different than the advertised rate plan. I changed providers for a lower rate, but ended up with a higher rate, and now they want to charge me an early cxl fee. Don't trust this company..
DO NOT CONTRACT WITH 4CHANGE-LIARS
I have used 4ChangeEnergy for 4 years. They cannot get any of their Account Receivable correct. Every month I have to contact their customer service (in South America, a socialist country which hate Americans). Customer service rep's do not have the authorization to do any thing to correct your bill. I have been documenting my 4 contacts to resolve my July and August 2020 bills. They have sent me confirmations that they received my payments and 4 to 5 days later a Ms. Elizabeth Hernandez said she called (no record on my phone of her call), sent me a email that I still owed $243.73. I tried to call her phone number and or course it went to S. America. I tried to email her back and her is email is not a valid email...SURPRISED! Last week I sent her all of my PAID bank checks along with her emails. Never heard a word, that has been 4 days ago. My only alternate is to report their lack of action to correct their errors to the Energy Commission.
Hi Holly, sorry to see you so upset and that you had a poor experience with our customers support. We assure you, we work diligently with our representatives and train daily to provide the best experience possible for our customers. We're proud of the fact that our support staff loves working for 4Change Energy, and we apologize if it was not clear through your interaction. Please send us an email at immediate.escalations@4changeenergy.com so we can investigate this further.
— 4Change Energy on September 17th, 2020
Horrified
I came home today from out of town to find my electric cut off. I understood that I forgot to pay the remaining half as I had already paid half the bill, before I left to help my sick daughter in Florida. When I got home, I had 4 dead saltwater expensive fish, two of my dogs are seniors and one suffered a heat stroke and my chinchilla was near death because the electricity had been cut off. I called and immediately paid the remainder and stated that it was an emergency to get the electricity back on as I run a rescue and had several animals dying because of the heat and begged for some sort of emergency assistance. I was told that all they could do was put in for a supervisor to call me within 24 to 48 hours. Thats it... are you f ing kidding me??? The wait was 2 to 4 hours for the electricity to come back on i was advised and by that time all my fish would be dead and I would have had to transport all the other rescues to somewhere else... 18 of them. He said that was all he could do there were no other options. I will not only spread this to everyone I know. I contacted Oncor myself and they advised they still had not received an update from them and could not turn it on until they did. I cannot tell you how upsetting this is to watch your animals die in front of you because some numb nut wont let you talk to a supervisor or help you in any way when you paid in full and just asking for assistance so your animals dont continue to die while your waiting on them to send a note over to oncor. To me this was an emergency and it should have been treated as such. I was advised they did not have an emergency policy and nothing could be done. Please I beg you do not use this company. Not only that if you are one day late its an extra 50. oo bucks on your bill. Its ridiculous.
Hi Pam, sorry to see you upset. We apologize if you aren't happy with our late payment protocol. We're sure to send each customer a notice regarding their electricity connection throughout the late payment process. We apologize if these didn't reach you. When we do reconnect our customers, we send the request through their TDU which then reconnects your address to the energy grid, we're sorry if this took longer than expected. We wish we could get electricity back online immediately, but sometimes this is not the case.
— 4Change Energy on September 17th, 2020
Love, love, love 4Change!
Easy to sign up. Clean, reliable energy at a fabulous price. Been using them for years and just signed up for 2 more!!
Thank you so much for your review! We're happy to power your home.
— 4Change Energy on September 17th, 2020
We're happy to hear you're enjoying your service with 4Change Energy, thank you for your review!
— 4Change Energy on September 17th, 2020
Electric pride
I have been with other providers , but when i swiched to 4change , well it was a surprise they actually honor what they say .my bill is now affordable.not so high i couldn't pay and eat too .Thank you 4chande
Hi Kay! Thanks so much for the 5 star review, we're so happy to see we are able to provide a more affordable plan for you. Have a great day!
— 4Change Energy on September 17th, 2020
Now I don't have to choose for two more years
Normally you get the one rate per month for the first year only and then you are scrambling to find something else. knowing my bill will be the same for two more years after Dec. was a no brainer. It is important to remember this is a great plan if you use less than 1000 kilo watts, but even if you go over a month or two the extra is not that much. It's just easier to budget $87/month and not worry about turning things on and off all month
Great prices and great for Texas
4Change offered the best price per kilowatt hour and the best plan to help other Texans.
Great company to do business with.
4 Change Energy has been a pleasure to do business with. No hidden charges, easy to pay bill on their site. May not be the lowest rate Ive ever had, but the service is so good that doesnt matter. No surprises each month. Happy to renew contract with them.
Thank you so much for the 5 star review, Nancy! We're happy to hear you're enjoying your service with 4Change Energy. We look forward to the opportunity to continue to power your home!
— 4Change Energy on August 20th, 2020
Bait and Switch
Signed up for a lower rate, ended up with $150 dollars more than when I was with Frontier energy. Called 4change and to someone in India who was impossible to understand ( Aggravating ). I switched to another plan that was supposed to be cheaper but still $50 more than the $150 I left Frontier energy for... LEAVING!
Hi there, sorry to see you had an unsatisfactory experience with us. We do not have a customer support center in India, but we apologize if you felt unsettled during your call. If you're worried about your bill, send us an email at service@4changeenergy.com and we would be happy to take a look at how we can get you on track to saving.
— 4Change Energy on August 20th, 2020
Its a trap
I signed up for the 6.1 cents per kwh. For some reason my billing cycle on the 1st month was shortened to 24 days, and they charged me 15 cents, which is absurd. Instead of a promised 60/70 usd bill I was charged 130.00!!!Changed 4 ever away from them. No more.
Hi there, sorry to see you were unhappy with your first bill! When we send you a bill, it is within the period of usage determined by when your TDU (Transmission Distribution Utility Company) send it. We don't control when we receive your usage, and then we bill accordingly. We apologize that this was an inconvenience. If you'd like to discuss your plan, please give us a call and we would be happy to chat.
— 4Change Energy on August 13th, 2020
Mr
Great prices and also willing to work with you
Thank you so much for your review, Johnny!
— 4Change Energy on August 13th, 2020
Highest electric bill ever
I ended up paying $194.85 for 15 days of service. Use any other company. Horrible customer service.
Hi there, sounds like your usage didn't align perfectly with you plan. We expect you to see a much better bill through a full billing cycle, however, if you're concerned please give us a call. We want our customers saving money, not over spending.
— 4Change Energy on August 13th, 2020
Great company! Love getting the weekly usage report.
I just renewal my contract for another year!! The rate is much lower them other out there. I truly appreciate the professional and simplicity of 4ChangeEnergy website design. Especially, the weekly email usage report and energy saving tip. I been have referring this company to all my family and friends. My sister just signed for last month!! Keep up with the GREAT JOB!!
We appreciate your continued business! Thanks so much for choosing 4Change Energy.
— 4Change Energy on August 13th, 2020
A complete rip off
I signed with 4change energy and was sold some ridiculously expensive plan, only the first month was what was promised after that they jacked up my bill three times from what was discussed. I would never recommend this company.
Hi there, sorry to see you so upset. We're concerned that something might not be aligning with your plan and usage. We don't change prices on our customers just to make a buck after they enroll, that would be pretty dishonest. Please give us a call so we can take a look at your usage and be sure you're on the correct plan. We want to get you back to saving money.
— 4Change Energy on August 13th, 2020
Keep the lights on
We had a power outage. It was easy to speak to an actual person who found there was an area outage and let us know when to expect the electricity back on.
We're happy to help! Thanks so much for your review and for choosing 4Change Energy!
— 4Change Energy on August 13th, 2020
It's What You Want
Truly, 4change is the smart and practical choice. Low prices and great service. Make the change and enjoy low prices.
We're happy to hear you're enjoying the low prices. That's what we're all about! Thanks for the feedback.
— 4Change Energy on August 13th, 2020
Great unknown company!
Ive always been nervous about going with a company I have never heard of before. 4Change Energy has been the best experience Ive ever had. Great price, weekly email updates with graphs of my electric usage and energy tips.
Now that you've heard of us, be sure to spread the word and send folks your referral link! Thanks so much for giving us a shot, we're happy to power your home!
— 4Change Energy on August 13th, 2020
Thanks so much, we think you're pretty amazing too for leaving us a 5 star review!
— 4Change Energy on August 13th, 2020
Simply the Best
Better than all the rest. Love me some Tina. I feel like I've found a friend with my all wind plan many years ago. I found my carrier was hidden in a giant energy company claiming a more organic approach to supplying power. Love the simplicity of ordering and payment, been late a couple of times and get notified of it real quick. Also quick have been my very few concerns answered over the years. Thank you for being my Energy Source for these years and to offer to freeze my rate for two more years.
Thanks so much for the review, Ernest! We appreciate you choosing 4Change Energy. Have a great day.
— 4Change Energy on August 13th, 2020
DO NOT USE!!!!!
I switched from my provider of 3yrs to 4change because of the difference in average price per kWh. This has turned out to be the BIGGEST mistake. They sent all of the confirmation emails stating there will be no disruption in services and that our services would be connected on the date listed in the email. Its now been 3 days without electricity because they screwed up. We lost all of the groceries in our fridge and have been staying in a hotel room while we get services reconnected with our previous provider. 4change is not willing to take care of the expenses we accrued due to THEIR mistakes. Instead, theyve told us sorry, all we can do is turn your services on today. NO THANKS!!!! If you couldnt turn them on the day you confirmed THREE TIMES that you would be turning them on, why would u trust you to turn them on now? Well be returning to our previous provider and will NEVER use this company again. You get what you pay for.
Hi there, Ashlyne. We're so sorry to hear there was a lapse in getting your electricity services activated. When we submit the electricity order, sometimes there are back end delays getting everything through the system. While this is extremely rare, we apologize that there was a delay in getting your services connected.
— 4Change Energy on July 9th, 2020
Consumer Focused
Compared to other utility customer service, 4Change Energy exceeds expectations!
Thanks so much for the review! We appreciate you choosing 4Change Energy and are happy to hear you're enjoying your electricity service.
— 4Change Energy on July 9th, 2020
Awful!
Promised no fee to move out of state. Now they are impossible to deal with and will charge fees until May 2021! Stay away!
Hi there, sounds like we may be missing some info from you regarding your move. We're sorry to see you go, but please give us a call so we can discuss your options and get your account in good standing.
— 4Change Energy on July 9th, 2020
4Change electric service
I am very pleased with the company. To me everything was clear and easy to read. I compared 4change with other services. I decided to go with 4change and that was over 4 years ago. I recommend them as a provider.
Thanks for your review! Glad to hear you are satisfied and loving your plan.
— 4Change Energy on July 9th, 2020
Not a very good reliable utility company
I sign on with 4 Change energy because they promise 7.2 rate but my first bill the rate was 17%. but my bill show 17%.I called them and they told me the rate I was paying was 12 %. and I pay $88 . I cancel their service because they lie about the rate so the next bill was $383 , with a $200 penalty for canceling them.
Hi there, we're sorry to see you so upset. We apologize that you felt misled, but we do not change our customer's rates or plans after they sign up. That would be pretty dishonest, and not how we do business. We apologize that you don't agree with our agreed to terms regarding early cancellation. We appreciate you giving 4Change Energy a shot, have a great day.
— 4Change Energy on July 9th, 2020
Need fair pricing? Switch to 4 Change!
I decided to try them out after getting raked over by TXU. I'm so glad I did! My bills have never been lower than they have since signing up with 4 Change. In a one bedroom apt, my bills are have been holding at between $55-$65 per month. TXU.. much higher!. I did myself a big saver favor and glad I did.
Woohoo! Awesome to hear. Glad we can keep you cool for an affordable price!
— 4Change Energy on July 9th, 2020
The Juice is Worth the Squeeze
We have used this service for a year and the service has been great. So great we are signing on for another year.
Thanks for the 5 star review! We appreciate you choosing 4Change Energy.
— 4Change Energy on July 9th, 2020
Beyond excellence.
Best electric company I have ever been with.
Thanks so much for the feedback! We appreciate you choosing 4Change Energy.
— 4Change Energy on July 9th, 2020
Excellent provider
I have renewed with 4 change energy several times. When I compare my bill with others mine is always lowest. Customer service has been excellent whenever I have question or concern.
Sounds like you need to share your referral link with your neighbors! We're happy to see you satisfied with your service and thank you for the review!
— 4Change Energy on August 20th, 2020
Trustworthy Electric Company
Very reasonable bills on 2 occasions of using this company. No scams like other companies I have tried.
That's what we like to hear! We're all about providing easy bills and a simple service. Thanks for the feedback!
— 4Change Energy on August 20th, 2020
Happy
4 Change Energy has been the best company by far I have ever had that not only send me update and information on my account but also when my choice that I had picked out was do to expire they sent me notice so I could update before hand and even offer a gift card I have never had that from any other company and I had just soon pay my money to someone who treats me as a valued customer so I am here to stay Thank you 4 Change Energy
Thank you so much for the kind review! We're happy to hear you're enjoying your service with us. Thank YOU and have an awesome day!
— 4Change Energy on August 20th, 2020
Environmentally sound
I have never had any trouble with 4Change. I chose to use this company because the rates are great and because of using renewable resources to provide our electricity. I have recommended it to neighbors.
We're happy to hear you're enjoying our rates! We appreciate the 5 star feedback and for you choosing 4Change Energy!
— 4Change Energy on August 20th, 2020
Thanks so much, Joe! We appreciate the review.
— 4Change Energy on August 20th, 2020
Thanks!
I received an email for automatic renewal at the same price instead of my pricing going up. The renewal took one click and I kept my current rates! Thanks for caring about your customers!
We try to make it easy! Thanks for taking the time to write your review and for your renewal!
— 4Change Energy on August 20th, 2020
Save and Give
I love that I can get competitive rates even for 100% renewable energy AND select a local charity to give money to at the same time. My electric bills are always lower than my friends and we have a two story home and keep it cooler than anyone we know. The entire process is easy.
We're happy to hear you're enjoying our green plan and supporting Texans in need! It's what we're all about! Thank you for the review and have an awesome day.
— 4Change Energy on August 20th, 2020
Best electricity company period
I have lived in Texas for 15 years, and I have tried several electricity companies. 4 Change Energy has given me the best rates and outstanding customer service while helping community organizations close to my heart. Thank you for being awesome!
Thank you for writing an awesome review! We appreciate you choosing 4Change Energy and we're happy to see you enjoying your service.
— 4Change Energy on August 20th, 2020
Good prices, no problems
They have not made any mistakes with my monthly bill, they are unobtrusive but effective. Only called Customer Service once, and the experience was pleasant.
We're glad to hear our service agents could accommodate you! Thanks for the review.
— 4Change Energy on August 20th, 2020
Extended plan
These are the nicest people on the planet. They asked if I wanted to extend my plan, and I said YES. I will never go with another company unless we move to Timbuktu, which is highly unlikely.
Much Better than Expected
I have been changing electric providers every year; however, this is the end of my second year with and I just extended my service for another year. The other providers changed plans every year (increasing rates) doing away with the plan I had chosen the prior year. I like consistency.
Great value, no sticker shock
I have used 4-Change for a year and just renewed for another two. I like knowing within $5 what my bill will be every month. I LOVE cranking the air and knowing I will still fall within the 2nd tier of energy use and my bill will still be CHEAP!!! The billing is easy to understand and very reasonably priced. I am a fan! Thanks!
4Change Energy is an honest provider!
We found 4Change Energy on www.powertochoose.com. They have delivered good pricing, and no hidden fees or charges. Easy online account management and timely usage reports! Choose them, use them!
Cheapest and easiest electrical provider
Nice people. Easy setup. Renewing for another year cause they have great rates. It was literally one step to renew. Ignore the strange name and just do it.
Piss poor company
Plans are EXCEPTIONAL, customer service SUCKS-located in Nicaragua, ahh NEGATIVE GHOST RIDER!!!! I'm keeping my money in my own back yard!!! Was told my electric would be on the next day and NOTHING but EXCUSES. There is a smart meter at the house, umm can't punch in a code or something on the computer at the office or home? Thought that what smart meters were all about especially during Covid
Promotion Complaint
I am on the plan of reaching 1000kw get 90$'s credit. I thought it will help to lower my cost of bill, it ends up with increase 50% due to unpredictable billing cycle and Meter Read.
The cycle varies from 28 days to 32 days and it always end before you reach to 1000kw if your amount is close to that or they will cut at one or two days later if you amount is much higher than that.
To make sure the 1000 isn't reached the bill even can be overlaps sometimes.
Customer service basically offers pre-scripted list of excuses and passing the buck to another company that handles the meter.
If they can't deliver accurate reading then maybe offering this promotion was ill advised or maybe just stop cutting the customer short with minor conveniences and coincidences.
Hi Ashely, we're sorry to see you not enjoying your plan. While many of our customers love the bill credits, we don't like to see this! While it is true, your local TDU reads and sends us your meter information each cycle, and then we bill accordingly when we receive your usage. A great way to better track your usage is through our usage monitor, if you're not set up on that give us a call and we can help out. If you'd like to switch to a plan that better assists in your budgeting, we're here to help. Look forward to hearing from you!
— 4Change Energy on May 19th, 2020
BEWARE
BEWARE! By far the worst energy company I've ever had. Check your bill every month for new or "accidental" charges. I lived alone in a small 1-bedroom apartment and my bill was usually around $180 a month. STAY AWAY!
Hey there, sorry to see you so upset! We don't include any additional charges by accident or just to make an extra buck. That would be pretty dishonest, and not how we do business. With each plan, we include an EFL or Energy Facts Label that shows exactly what you'll pay each month including recurring fees. We apologize if this was hard to find. We will take your feedback into account moving forward as we work to be the best that we can be. Have a splendid week.
— 4Change Energy on May 19th, 2020
Awesome, thank you so much for the review! We appreciate you choosing 4Change Energy and are happy to assist you.
— 4Change Energy on May 19th, 2020
One of the worst customer service experiences I've ever had
I've used these folks for year and whenever I call customer service (typically at the end of my plan year), I'm blown away by the ineptitude. This year was especially funny because they sent me an email saying they would give me the same great rate I had and that they were giving new customers (and then quoted the rate). Not only was it higher than what I have, the new customers were getting a lower rate, too. There are plenty of reputable companies - don't get your electricity from this one unless you enjoy being jerked around. They literally switched me back on hold during our conversation (I was polite so I'm not sure why) and then when I went back to Gabby, the only CS rep who seemed to know what she is talking about, she promised they would call me back within the hour. that was 3 hours ago. These folks just don't care.
Hi there, sorry to see you had a less than ideal experience with our customer support. We do our best to train and teach our service agents at the highest level and we're sorry we did not deliver in this case. We appreciate you giving 4Change Energy a shot, and hope we can earn your business again. Have a great week.
— 4Change Energy on May 19th, 2020
Worse company to deal with and have service with.
This company's customer service is soo bad I don't even know how to describe it. I think it's a joke. The service is bad too. The phone line never work right. I usually pay my bill by phone. Sometime when I tried to make payments, the system will act up but eventually it will go through. End of April, I called to make my payment by phone. Each time I entered my information through the system I got a message saying my payment cannot be process. That evening, I tried 3-4 X unsuccessfully. So, I left a message for the company with my phone # to call me back. The next day I waited for a return call that never came, so I decided to tried again. Each and every time, I got the same message, again and again. I left another message for them. To be sure it's not the card that I was using, the next day I called my bank. I was told everything is fine, there is no problem with the card. So, I tried making the payment again four more times unsuccessfully. Finally, when call back a couple days latter someone pick up. I explained the situation to him. He put me on hold and came back to tell me, well there is nothing I can do, because we have no record that you called or left a message for us. I said, that is impossible please go check again because, I called multiple times and left 2 different messages on the voice mail. I ended up paying $20 in fees and $ 5+ for disconnection notice and other fees for reconnection. No one make an attempt to investigate and/or attempt to resolve whatever problem that causing their CUSTOMERS' DISTRESS. That, I call HORRIBLE service and this not the kind of service you refer people too.
Reliable and helpful
I especially like the detailed dailey usage with hi/lo temps that they send me each week. It helps me to make adjustments where I can to save money.
Thanks so much for your review, Teresa! We appreciate you choosing 4Change Energy and are happy to hear you're loving the daily usage reports.
— 4Change Energy on May 19th, 2020
Saving 20% on avg. per month
We changed electric providers a year ago to 4 Energy . On an average we have saved 20% per month on our energy bills. I love the weekly dashboard report that is emailed to me. I feel like I have more control on our electrical usage monitoring it weekly.
Thanks for your review, Gina! We're happy to see you enjoying 4Change Energy and our daily usage reports.
— 4Change Energy on May 19th, 2020
Easy Saver 12 Plan
Being only 2 of us are staying in an apartment we dont typically go over 1000 Kwh usage. On the hottest days of the year I do see an increase but I typically have never paid over $120 for energy. If I do happen to go over its usually like $95-105. Not that bad, I have autopay and its pretty nice to just forget about having to pay them. When my plan was about to expire they even offered me the same plan for another year. Again, great to not have to think about shopping for a new plan and I can just keep the same information. All in all not a bad company to go through for energy, I havent had any problems with them. I understand its always a gamble with not going over 1000 Kwh of energy but it is of my own error if I do. The only thing I didn't like is initially they did a credit check which now shows on my credit report. But now thats done so I dont have any more problems in my opinon.
Hey there, thanks for your feedback! We appreciate the thorough review as well as you choosing 4Change Energy!
When we perform our deposit assessments, it's a soft credit check so it does not impact your credit score. So you'll be good to go for future inquiries!
— 4Change Energy on April 30th, 2020
Love 4Change Energy
My bill is very close to being the same amount every month. 4Change Energy has helped me stay within my budget.
That's so great to hear! We appreciate you choosing 4Change Energy and are happy we are able to assist in your budget.
— 4Change Energy on April 30th, 2020
I recommend the 4Change Energy to everyone
I have received the best service from 4Change Energy!
We love to hear that, Mohammad! Thanks so much for choosing us to power your home.
— 4Change Energy on April 30th, 2020
4Change has stepped up Customer Service & Communication
When I first started with 4Change Energy I lived at another address and was shopping around. They had one of the more inexpensive plan options, but communication and phone customer service was difficult. Over the past few years, 4Change has stepped up their customer service, their accessibility, revamped their website, made online more functional and user-friendly and made their usage and email reports/updates more easy to read and navigate. I can always get a live person on the phone in much shorter time than when I started and have been able to check in and switch plans to a more affordable plan - while understanding their current options. Each week I review my usage and forecast report to better understand when and how I'm using energy. The most important variables are cost and communication and they've really upgraded both for the better
We appreciate the continued support and are so happy to hear you're enjoying the hard work our team puts in each day! We're always working to do better and be the best we can!
— 4Change Energy on April 30th, 2020
Happy to hear that, Ken! We hope we can continue to bring you a satisfying energy service.
— 4Change Energy on April 30th, 2020
Wow, that means a lot, Amin! Thanks so much for taking the time to leave your feedback.
— 4Change Energy on April 30th, 2020
Luv'n my 4 Change Energy
I was a loyal TXU customer for 15 years. After moving to Corpus Christi I was still loyal to TXU, then it seemed my bills were creeping up and their service tanked. I shopped electric providers and went with 4 Change Energy. I have never looked back! I've not experienced fluctuations or outages, except when Hurricane Harvey visited. I like the weekly energy report emails so I know what I'm using. I am saving, although not a great amount over any other provider mind you, but their customer service is excellent and that makes a world of difference.
We're so happy we could provide you with a great service, Christine. Thank you for taking the time to leave your review today.
— 4Change Energy on April 30th, 2020
Customer Service
Customer service is very prompt at handling your needs
Thanks for the review, Darren! We're happy to continue to serve you!!
— 4Change Energy on May 19th, 2020
Best Electric Company So Far
Have had great rates & very reasonable electric bills
Keep Me Informed
I love that 4Change Energy sends me a weekly email of my utility usage. This means no surprises at the end of the month. It gives me a heads up on how much energy Im using and where I can save.
Thanks so much for your review! We appreciate you choosing 4Change Energy.
— 4Change Energy on May 19th, 2020
4change review
Fast and convenient pricing is fair..
Dont Use 4 Change Energy
I'm being billed twice as much as I should. When calling 4Change Energy they explained that I wasnt using enough electricity, therefore they billed me more per the plan. They felt like doing nothing was better than adjusting my bill, or or offering a different plan. I plan to increase my energy usage so I can get a better rate for the rest of the month until I my service changes to another company. Makes no sense. Do not use 4Change Energy.
What I like about 4change energy
I've had really good monthly bills which is a lot cheaper than former utility providers.
Best company 4change energy
Very good company and not expensive
500 reward
So far we havent had any complaints about the company. Very affordable
Good service
No problems having 4change established and the same for renewing service.
Convenient and green!
Their prices are very competitive, I've never had any issues, and I really appreciate that it's clean energy!
Thank you so much for your review, Anne! We appreciate you choosing 4Change Energy.
— 4Change Energy on April 24th, 2020
I did my research
I was with another company for years. Even was a direct sales rep for them. Loved them for 10 years then my bill skyrocketed and I researched every company in my area thoroughly and just renewed with 4Change Energy. Very happy customer! I have never paid more than 150.00 even in the Texas hot summer plus run my hot tub and pool year round. Good company!!
Hot tub and pool? Count us in! Thank you so much for the review and for choosing 4Change Energy. Have a great weekend!
— 4Change Energy on April 24th, 2020
4change energy
Great electric company! I joined a year ago, and I usually change electric companies every year or so to get a better price, but they still have the best prices! Great customer service, no interruptions, low deposit when I joined, I think that they're the best!
We're happy we can continue to serve you and offer a low rate, Shepherd! Thanks so much for choosing 4Change Enregy to power your home.
— 4Change Energy on April 24th, 2020
We like to surprise our customers with low bills each month. Thanks for choosing 4Change!
— 4Change Energy on April 24th, 2020
Costumer Service
Costumer service for this company is a complete joke. I talk in circles with them and they have the poorest communication I have ever experienced.
Hi Victoria, we're sorry to see you did not have an ideal experience with us. We will work to improve our communication across the board as to better satisfy you. Thanks for choosing 4Change Energy, stay safe and have a great day.
— 4Change Energy on April 9th, 2020
No Problem Utility Company
I've had them going on my 3rd year in the Austin, TX area and have had no problems with them. Customer service has always helped resolve any issues in a timely manner.
Thank you so much for your review! We are happy to see you enjoying your energy service. Have an awesome week!
— 4Change Energy on April 9th, 2020
Poor customer service
I moved in November and called there customer service dept to transfer my service and have my service disconnected from my other house. I thought they had done this. I got a bill the next month for service for the old house...fine I paid it thought it was the final bill but no I got a bill in January February and March. Called to find out what is going on and they tell me I never had the service at my old house disconnected. I told them I did it in November when I moved out. Long story short they still have not disconnected the service from old address. The bill shows zero kilowatts used so they are charging me $10 a month for a inactivity fee plus late charges and disconnect notice fee. I would not recommend this company at all. They steal your money and don't even care
Hi there Mary, it sounds like we may have missed a step or two with you transfer of service and for that we apologize. If you continued to receive bills, we hope you have contacted us to resolve this issue fully. We apologize for your experience.
— 4Change Energy on April 9th, 2020
4Change Energy Delivers!
I picked their EasySaver12 and have been happy with the prices & service. My usage is normally in the 800-1600 range and my bills have been reasonable. My rates have been consistent just as described from the start, no surprises. I recommend.
Thank you so much for your review, Jennifer! We appreciate you choosing 4Change Energy.
— 4Change Energy on April 10th, 2020
Thanks for the kind review!
— 4Change Energy on April 10th, 2020
1 Day Late
I was 1 day late and they billed me $19.95 say they sent me a notice. How could that be when my bill was due on the 13th and I paid it on the 14. I heard all of the reviews now I believe it.
Hi Lucretia, we're sorry to see you dissatisfied. When we send due dates for our bills, we consider any payment after that date as a late payment since it was not on the due date assigned for your bill. We're sorry if you felt misled in some way.
— 4Change Energy on April 10th, 2020
HAVING PROBLEMS GETTING PLAN EX SPOUSE SIGNED UP FOR
I DO NOT HAVE ACCESS TO THE ONLINE PLAN TO THIS ACCOUNT
Hi John, please give us a call or shoot us an email at immediate.escalations@4changeenergy.com - we want to earn a 5 star service from you!
— 4Change Energy on February 7th, 2020
4 change Entergy
I think better yet,I can assure you that this is a great company great rates,low Entergy cost I've used 254 kwh in a week and my bill is only $45. Very few power outages or problems. Customer service agents are polite, respectful,and determined to get your concerns takin Care of promptly. I love this company and I have had a few none like this one. I give it ,1000
Thanks so much for your review, Greg! We appreciate you choosing 4Change Energy and we're excited to see you're loving our rates. We're also happy to know our customer service could provide you with an expected quality of service!
— 4Change Energy on February 7th, 2020
Thanks for the review, Zhong! We're happy to see you enjoying the prices!
— 4Change Energy on February 7th, 2020
Thank you for your review!
— 4Change Energy on February 7th, 2020
That's awesome that you're saving money throughout the year! Thanks for choosing 4Change Energy and have a great day!
— 4Change Energy on February 7th, 2020
Great price and service
I have very happy with 4Change Energy. Their prices are better and always competitive. Overall service is excellent. Never had to call for problem due to impeccable product and service.
Thanks so much for the review, Sam! We're excited to see you enjoying our services. We hope we can continue to power your home for years to come!
— 4Change Energy on January 28th, 2020
My payment is still too high.
My payment is still too high.
Hi Gale! Thanks so much for the feedback. If you're worried you're paying too much, give us a call and we can take a look at your plan details and be sure you're getting the best deal.
— 4Change Energy on January 28th, 2020
Every thing they told was true
Have been with 4 years Rates are great
Thank you for your continued loyalty, Leslee! We appreciate having you as a customer and hope we can continue to offer you a great price!
— 4Change Energy on January 28th, 2020
Thank you Walter! We appreciate your review. Have an awesome week!
— 4Change Energy on January 28th, 2020
Not Happy at All
If i am 1 day late paying my bill, i get a disconnect notice. After "1" day!!! This is ridiculous...
Hi there! We apologize if you found our late payment policies to be less than ideal. We work with all of our customers where we can, and we apologize if we did not hit the mark in your case. Thank you for choosing 4Change Energy.
— 4Change Energy on January 28th, 2020
Force me to say
I got gift card of $ 50 in my mail. Thinking credit from Nov 2019 bill. So, I did not ask so used it. When its time to renew my services they told me I used the gift card and they bind me for 3 years in contract with them again. The mail does not say anything about the contract extension. I think this not an offer. This is a scam done by 4change. How ethical ? In fact, If they want $ 50, I will give them back.
Hi there, we are a little confused here. If you could please shoot us an email at immediate.escalations@4changeenergy.com we would be happy to take a look at your account.
— 4Change Energy on January 28th, 2020
4Change Energy Beats TXU pricing!!!
Now that weve had 4Change Energy for a full year, I went back to my charges from TXU in 2018 and compared to 4Change Energy for 2019.......we saved over $1000.00 for the year!!! Woohoo!!!!
Thank you so much for your review, Tina! We appreciate you choosing 4Change Energy and we are happy to hear that our plans have contributed to your rainy day funds!
— 4Change Energy on January 27th, 2020
False Pricing- Regretting joining 4Change Energy- DONT DO IT
Would have been nice to know I am not actually receiving service for 8.3/Kwh but they actually only charge you based off of Tiers.... Great if you are always in Tier I but the moment you get even 1kwh over Tier1 your price automatically doubles. I should have just stayed with my previous energy company. Regretting going with this company with false advertisement and no mention of Tiers when I was enrolling. Don't say its price per kwh if you only charge a base rate per Tier....
Hi there, sorry to see you so dissatisfied! All of our plans include and EFL that show all of our rates per kWh in a given contract period. We make this available so all of our customers know exactly what they will pay according to their usage. We apologize if we did not make it clear enough, as we never mean to deceive new customers. If you'd like, please send us an email at immediate.escalations@4changeenergy.com and we can take a look at your account and get you on the correct plan to get you back on track to saving each month.
— 4Change Energy on January 22nd, 2020
Go 4change energy
I have been with 4change energy for a couple of months. Jade been with a electricity company for years,when I got ready to transfer my electricity that company keep giving me the run around and wanted me to pay another deposit, which I didn't have,quite a bit of money.So I find 4Change Energy and in one day I hade every thing set up. That's the way to go 4Change energy!!!
Thanks so much for taking the time to write such a thoughtful review, Katherine! We appreciate you choosing 4Change Energy and hope we can continue to serve you with low prices and easy account access. Have a great week!
— 4Change Energy on January 22nd, 2020
Duplicate billing/Power shut off notification
I have been on the phone with them for over 45 minutes, they sent me a shut off notice, due to a glitch in their system, they said I missed a payment, they said it was their error, now they have added the exact same amount to my last bill, without notifying me. Since I only paid the bill they sent, not the amount they say I owe, they are threatening to turn off my power. Almost an hour on the phone and it still isn't resolved. I would not recommend using this company...ever
BEWARE OF 4CHANGE ENERGY
How this company got 4.8 rating is beyond me! I switched from Cirro Energy because it was time to lock in new rate and Cirro's rates were higher than most at the time, horrible mistake! So I signed up with 4Change THINKING i was getting a good deal. Long story short, I never received first bill and couldn't find paper I wrote all the account info on, couldn't remember the name of the company to even google the number to call and pay my bill, finally received disconnect notice and now have everything I need to pay the bill, called customer service because bill was way higher than I was use to paying and also to see why I never received my regular bill, was told I signed up for paperless and the bill was based on my usage, I paid and next month bill was higher and following month eleven higher. I called a couple times, even talked to supervisor, but they wouldn't help, my bill ended up being 3 times as much as I was paying with Cirro. I finally said this is enough and switched. It was cheaper for me to pay the early termination fee than keep the company. I've lived in the same house for almost 20 years, I've never received a electric bill for as much as 4change charged me. If there was a way to attach pictures I would attach pic of my bills, but I dont see that option. I honestly think some of these companies are somehow screwing a lot of people because there is no way my bill goes from being normal and never calling customer service, never having any problems to me calling every time the bill comes in because its outrageous.
Hi there, we are sorry to see you had a bad experience with 4Change. We're very proud of the hundreds of 5 star reviews our customers have left us, but seeing negative feedback due to a poor experience is most concerning. We apologize that it was not made clear you were on paperless billing, it's simply how we do things here and we love the chance to save a tree or two. We're sorry you were not completely satisfied with your energy plan, and appreciate you giving 4Change Energy a shot.
— 4Change Energy on January 21st, 2020
Great Pricing Plans
4Change Energy provides great pricing options that fit my usage and sourcing preferences. Signing up was easy and online payment is simple and easy.
Thank you so much for your review, Page! We appreciate you choosing 4Change Energy and hope we can continue to serve you with low prices and an easy energy experience.
— 4Change Energy on January 21st, 2020
Good experience with 4Change Energy
They have great communication.
We appreciate the feedback! Thanks for choosing 4Change Energy.
— 4Change Energy on January 21st, 2020
Finally a energy company that stays in communication
I had energy companies that did not communicate with me. All of a sudden my bill would double. 4Change does communicate with usage emails and estimated invoice. A #1 organization.
We do our best to make sure our customers regularly see everything they need to know about their plans! Thanks so much for the thoughtful review and we appreciate you choosing 4Change Energy!
— 4Change Energy on January 13th, 2020
Terrible support from customer service
After nearly 3 years of using them, I sold my place and requested to terminate my service. They got the dates mixed up and scheduled a disconnect 12 days earlier. Tried calling customer service to correct the error and it was a nightmare to get them to understand the issue. They have no real physical presence in the area and everything needs to be done by email or through their customer service department which is staffed with rude and clueless agents. NEVER GET SNAGGED BY THIS INEFFICIENT COMPANY.
Hi there, we're sorry to see you had a less than ideal experience with 4Change Energy! We value your feedback, and we will be sure to share this with our team to remedy this in the future.
— 4Change Energy on January 13th, 2020
Modern Scam with a touch of Charity.
Auto bill pay, paperless billing, usage report and finally a contract, all part of a big scam. At the end of the contract it will be their terms, exorbitant price. if you forget to renew at the end of your contract, they conveniently siphon your money(auto pay). you will not notice it. They would sent you a remainder about four months prior to expiring contract - obviously everyone think there is plenty of time to renew. no paper communication so you wont be remind again (paperless billing). Since usage report comes every week, you may not notice the contract expiring email. (frequent every week usage report) they also know that email will land in promotions/scam folder of your email inbox. Three months they cheated me almost $700 additional, because contract expired. I have not seen the email it landed in the promotion folder. when confronted, the customer service informed me that four months back we sent you an email. that is it for taking for $700 from my credit card in three months. After talking with customer service, I think, their charity work is also some kind of tax exemption technique , doubt these guys have any mood for such work. - cut throat business.
Hi there, we're sorry to see you so upset. Our EZ pay and usage report are our way of keeping things paperless while allowing customers to track their usage each month. We pride ourselves on being paperless, but you can always call and ask us to shoot you a bill in the mail. We do our best to remind each of our customers when it's time to renew, but rather than shut off your power at the end of your term, we continue to provide electricity services until we hear from you. We don't want to disrupt anyone's day to day! We walk the walk when it comes to our charitable partners, that's why we let our customers choose where they want a donation to go as well as participate in regular charitable functions. It's who we are. Thanks so much for choosing 4Change Energy and again we apologize for your experience.
— 4Change Energy on January 13th, 2020
No Bull Here
I have been a customer since September 2016 and have had to contact customer service once. It was to transfer my service to my new home. The agent not only took care of my request . She had my new address account start out as a new customer for my 12 month contract. I have paid 6.7 all this time and today was advised of my new 12 month rate that I of course accepted.
We're happy to hear we were able to get you taken care of! We're happy to hear you're enjoying our prices and plans. We appreciate you choosing 4Change Energy!
— 4Change Energy on January 13th, 2020
STAY AWAY
Here is my email to them after arguing hours on the phone. HiI see that I am charged $255 for early termination of the service on my investment property at .................. This is insane. When I had this service, I told the representative that I bought this property and will be flipping it which means I will sell it in few months. He told me, the best will be month to month service to avoid early termination fee. Now when I called to cancel the service because I sold the property, I was told that I have to send proof otherwise $255 fee. Really? Then whats the month to month service mean? I currently have service with you on my primary residence as well which is located at................ Honestly I am completely dissatisfied with your service. You advertise different and charge different on my primary residence as well. I had to call to complain about it months ago. I bought another investment property that I need service but definitely STAY away from you this time and I cant wait to cancel on my primary residence as well. Waiting for the contract expiration. Attached is the closing documents on .............. so please REFUND the last charge of $255+
Weekly usage charts
I love 4Change Energy. My bill is close to being the same every month. I especially love the weekly usage and comparison charts I receive through email. It helps me keep my electric bill down. It shows a comparison to the week before along with the temperature for each day of the week. Fantastic!!!
Thank you so much for taking the time to write your review! We appreciate you choosing 4Change Energy and are so happy to see you're enjoying our service.
— 4Change Energy on December 5th, 2019
Energy savings, The easy way
Since I switched to 4Change energy four years ago, I could see savings, I mean Huge savings. Before I was with TXU and my bill was 3 to 4 times more what I pay with 4Change for the same service. We are a family of 3 and nothing have changed in how we use electric power, we all save energy and save money what at it.
Awesome to see you're saving! Thanks so much for giving us a shot and we are happy to hear our service is benefiting your family!
— 4Change Energy on December 5th, 2019
I do not recommend.
This is the absolute worst electric company I have ever had in my entire life. I have never had the highest bills that I have had with them. They send you an email to renew your service and it's just one little click of a button and you're screwed. You can't take it back they don't care. I tried they have horrible customer service. They know that they're wrong my contract isn't even up yet and I'm signed on for another 2 years and they're charging me almost $400 to get out of their service at almost 10 cents a kilowatt hour. The only way to get out of the 2 year contract that I did not sign is to re sign for another 2 years how stupid.
Hi there, thanks for writing us. We're sorry if you weren't ready to renew with us! We do our best to offer our customers the best price year-to-year and we apologize if you were not intending to renew. Feel free to give us a call at (855) 784-2426 and we can take a look at your account and at least be sure your plan is the correct one for your usage.
— 4Change Energy on October 14th, 2019
Bad experience
Bill was not constant ...rate was very high. Ask to make the change...customer service response was not proper.
Hey there Rajeev, we're sorry to hear you had a negative experience! We would love more information from you and to be sure we can take a look at your account to be sure you are on the correct plan. Please give us a call at (855) 784-2426.
— 4Change Energy on October 14th, 2019
Happy User of 4Change
A friend recommended 4Change to us because he was very satisfied with rates. We did sign up and when time came to renew, happily did-unlike most companies that will not give you the same low rate--4 Change DID! Very happy customer
We're so excited to see you enjoying your service! We appreciate you choosing 4Change Energy, and we're happy to hear you're taking us on for another year of low rates. Have a great week!
— 4Change Energy on October 14th, 2019
4change is a wonderful company to work with.
4energy was able to get me approved that day while on the phone. Other companies said it takes 3days or longer to get approved.
We're here to make it easy, Gerald! Thanks so much for choosing 4Change Energy. We appreciate having you as a customer and hope you continue to enjoy our low rates!
— 4Change Energy on October 14th, 2019
Im glad I switched..
I love the low rates, fees and plans check them out I'm locked in..
Nice!! Awesome to see you loving the low rates with 4Change Energy. Let us know if you ever need anything, we're here to help!
— 4Change Energy on October 14th, 2019
Good Plan
So far so good except sometimes in the billing and the weekly projected....
Hi Bruce, we would love to know how we could improve our services regarding the weekly projected usages. We appreciate you choosing 4Change Energy, so please give us a call at (855) 784-2426 and let us know how we can be a 5 star energy company for you!
— 4Change Energy on October 14th, 2019
Great customer service
Great customer service, love the weekly emails I receive on power monitoring.Also has friend referrals. Receive $25 dollars when you join using this referral code: https://www.4changeenergy.com/4friends/f49396596
Good to see you're taking advantage of our referral program, Jane! Thanks for being a customer and we wish you a great week.
— 4Change Energy on December 5th, 2019
4change is awesome
Great service, has a green/renewable wind plan, super easy to transfer when I moved 3 years ago. 11/10 would recommend
We appreciate your recommendation, Justin! Thanks so much for being a customer.
— 4Change Energy on December 5th, 2019
Great Rates
Had a company before 4change energy and the rates and kilowatts I was using was much more than expected. I am a single man in small place and past company was charging ridiculous prices. I currently use about the same kilowatts with much lower price monthly with 4change energy.
So great to see you're loving the savings! We appreciate you choosing 4Change Energy!
— 4Change Energy on December 5th, 2019
Happy User
A friend recommended 4Change Energy to us. We tried it. We are sooo glad we did! Savings like we never had.
That's what we like to hear! We appreciate you taking the time to write your review. Have an awesome day.
— 4Change Energy on December 5th, 2019
Good enough for us! Thanks for rating us!
— 4Change Energy on December 5th, 2019
Affordable electricity
Excellent Service and prices and weekly report of usage is very helpful. I recommend 4 change energy for electric service.
We appreciate your recommendation, Vickie! Thanks so much for being a customer.
— 4Change Energy on December 5th, 2019
It is what they said it would be!
Never had any issues with billing. Their rates are great! I just did an early renewal with them and no changes or extra cost were added to my contract.
Thank you so much for renewing! We value your loyalty and thank you for continued business!
— 4Change Energy on December 5th, 2019
Thanks for your rating!
— 4Change Energy on December 5th, 2019
Happy customer
Have been a satisfied customer for several years!
We appreciate your continued business! Thanks so much for choosing 4Change Energy.
— 4Change Energy on December 5th, 2019
They just want your security deposit of $300!
Beware! After having service at my home for almost 20 yrs, I decided to see if there was a better option out there. Talk about swimming with sharks! My first leap and I end up with 4Change who wanted to charge me $300 deposit. REALLY! I haven't paid a deposit since I was in college and am not going to pay for months of service in advance for the gift of having this service provider. No thank you! Went with another provider who was slightly more on the plan cost but WAY nicer and easier to deal with..... Customer service at 4Change doesn't even know their own TOSA (Terms of Service Agreement) and mis-spoke to me several times in violation of their own policies. Beware and be warned.
Hi there Lea, we're sorry you didn't get the chance to sign up with us. Deposits are based on soft credit history, so we don't pick and choose who gets one and who doesn't. We hope you can give us another shot in the future.
— 4Change Energy on December 5th, 2019
Very expensive
I really thought it was gonna be lower, never ever wanted my light bill over $300! I should've stayed with my previous company just energy!
Hey there Lupe, we are sorry to see you aren't saving as much as you'd like! Give us a call and we can take a look at your account to be sure you're on the correct plan.
— 4Change Energy on December 5th, 2019
Why I picked 4Change
I picked 4Changed for it's competitive energy prices and it's courteous and well informed staff.
Thanks so much for choosing 4Change Energy! We appreciate you giving us a shot at being the best energy company we can be for you!
— 4Change Energy on December 5th, 2019
4Change...a better solution for your power needs
I switched to 4Change on the recommendation of my son in law. He was right. My plan is excellent, and I am happy to have an opportunity for renewable energy from 4Change. Peace of mind all around.
Horrible company AVOID
Horrible customer service, prices are high, billing practices are a joke. Dropped them as soon as the contract was up. When I changed to them my bill nearly doubled.
Never again
This company may be cheap, but its because their customer service sucks. They are not likely to work with you. If you need help from outside sources, they dont work with 4Change because of hard they are to deal with
Easy sign up but horrible renewal
I had a pleasant experience in the beginning. I received an email leading up to my renewal offering me the same great plan so of course i clicked the acceptance offer link. And several days later i received the same great offer, so i called customer service to find out why i received a duplicate email offer. I was informed that my renewal was in a que but not ready to view. Amonth later I went to pay my bill and discovered that i was no longer under contract. So i immediately phoned 4change. I spoke to several customer service reps telling me i should email my offer and my acceptance email. The only problem was i never truly received an email accepting my renewal. I did receive an email asking me to post a review because i accepted the renewal. So i sent them the original offer and the email where they were requesting a review of my renewal experience. Today i received an email stating that i need to send the offer, the acceptance of the renewal and allow 72 hours to receive my welcome kit. Which again i never received the actual renewal confirmation. I last spoke to Anthony in customer service who seemed really sincere and wanted to help but was unable give me the original offer but offered a higher per KWH rate. I told him no, that i wanted the original offer rates. He came back with a $30 credit, i again did not accept. He promised me he would get to the bottom of this matter and said he would calll within 2 hours. Its now been 3+ hours . I have now decided to put 4Change energyy to rest, this company is on the DO NOT USE list along with 1 orher company in 18 years.
Hi there Tia, we apologize for your experience! It sounds like something went wrong and we're sorry to hear that our renewal experience was not as seamless as intended.
— 4Change Energy on July 25th, 2019
Look elsewhere for better customer service and more competitive rates for your utility service
I have had a poor overall customer service experience - and have been disappointed by my overall experience - with 4Change Energy.
Hey there, we're sorry to see you so disappointed! We do apologize for your experience and would love to know more as to how we can provide a 5 star service for you.
— 4Change Energy on July 25th, 2019
My Rate Plan
I really like the rate plan I'm currently on, because my electric bill has been reasonably low for the past six months. Hopefully, the next six months' bills will be reasonably low as well. I am very well pleased with cost per kilowatt.
Thanks so much for your review, Shirley! We're happy to see you so excited about your energy service and we appreciate you choosing 4Change Energy as your electric provider.
— 4Change Energy on July 25th, 2019
Best service best customer communication ever you always know about what you bill will be.
Ben a costumer for year. Have referred several people to them.
Keep up the good work.
Thanks for your review! We appreciate your loyalty and thanks for choosing 4Change Energy!
— 4Change Energy on July 25th, 2019
Fast, Friendly, Affordable!!!
I found it easy to sign-up & get my service started.
The staff was helpful & very thorough.
I'm actually saving compared to my previous electrical providers!
Joe P.
We're so happy to hear that, Joe! Thanks so much for choosing 4Change Energy. We love hearing how easy it is to get your power on and we want to keep it affordable too!
— 4Change Energy on July 25th, 2019
Great experience!
I've used 4Change Energy for years and have gotten the best rates, paid no fees, and had excellent customer service experiences with no wait times or hassle. Highly recommend!
No gimmicks
100% satisfied with 4Change. No hidden fees, fine print or junk email. Reduced my bill by at least $100 a month. Love the weekly usage report.
Thank you so much for your review, Roxanne! We appreciate you choosing 4Change Energy. If you ever have questions regarding your account, please reach out! We are here to help.
— 4Change Energy on July 10th, 2019
4Change- Fantastic
I was previsouly with TXU for several years. I paid my bills on time and never gave much grief for the random outages. Then as time went on I noticed my bills were constantly fluctuating up and down $50-$100/ month but still just assumed that it was the home using the power. I the recieved a bill that was $400 more than normal, I am a reasonable person and now i was livid. When I called TXU I was told that there was a power pole down the road from my house that was responsible for delivering power to my home and it was damaged and needed repair. They then stated that it was divided amongst all the users in that area and the cost was passed to us, THE COMSUMER. I couldn't believe it. I immediately started looking for other companies in the area. I came across 4Change, the process to get started was beyond easy. Within a couple of minutes I was setup and good to go. I have been with them over 2 years and haven't looked back, my Bill's are consistent and have had no issues with the service. I have recommended to all of my friends and family. They are fantastic.
Thanks so much for your review! Sounds like you've found the right electricity provider for your usage! We appreciate you choosing 4Change Energy and wish you a great week.
— 4Change Energy on July 10th, 2019
Huge Savings
We shopped long and hard for a new provider and after a year of comparing the rates between our two homes, 4Change Energy proved to be the best! Their customer service has been excellent.
Sounds like you ended up in the right place! Thanks for choosing 4Change Energy, we know there are quite a few choices across the state and we thank you for choosing us!
— 4Change Energy on July 10th, 2019
Great compang
I was really worried about the cost of electricity, but each bill has been surprisingly reasonable. I even had a sales person from another company who was trying to get me to switch tell me he have never seen rates this good!
Seeing is believing, Sonny! Thanks for choosing 4Change. We hope you continue to enjoy our low rates and wish you a great week!
— 4Change Energy on July 10th, 2019
Outstanding!
We are pretty satisfied. We are glad we found this provider.
We're glad you found us as well! Thanks so much for selecting 4Change Energy to be your provider.
— 4Change Energy on July 10th, 2019
Crazy not to switch
I had been a TXU faithful, customer for 20 years. When look back at all the extras I paid for (moving ect.) what a fool. With 4 energy there has been significant savings and love the weekly usage! Thank you guys.
Some times, there's an energy company that just makes things easy and we are glad to be the one for you! Thanks for choosing us to be your home's provider. Have a great week!
— 4Change Energy on July 10th, 2019
Best company around.
72 yrs. old and this is the best electric company I have ever used!
Thanks for selecting 4Change Energy to be your electricity provider! We're happy to serve you.
— 4Change Energy on July 10th, 2019
Hi there, this is really concerning to us. We do apologize if you found us to be offensive, and frankly, we are unsure of how. We would love for you to call us right away and let us know in more detail of your experience and how we can be a better energy company for you.
— 4Change Energy on July 10th, 2019
They try their best to pull money out of cutomer
I took monthly 1000 KWH plan. I used it for 6 months on my 2 bedroom apartment. Later I planned to move to my friends apartment. I requested for cancelling my service on mid of month. 4Change energy said I have to pay full charge of $96.96 for 10 days. On the last day of requested cancellation date i.e. 10th day, I requested for extending my service because my friends apartment was not ready. 4change energy energy sent me one more bill of $96.96 for 20 days.Surprisingly, next week I got a third bill of $96.96 more. Talking to customer service, I came to know the agent whom I spoke to extended my service to date which was one day next to my cycle date. So I was asked to pay $96.96 for 1 day usage . After speaking to customer service agent again and explaining all that happened they gave a great discount of $20.I requested for call recording .. they never gave..some of the agents even dont listen to the problem and they start speaking about policies...
Great Electric Service
I love it nice and affordable
We love this review! Thanks for the 5 stars, we hope you continue to enjoy the low rates!
— 4Change Energy on July 10th, 2019
Best one weve had yet
I check current rates at every renewal and they are still cheapest, once center point is considered. I also appreciate the tracking of use. I had a spike and was able to figure out what appliance was doing it
Easiest Transfer Possible of a Service
I was delighted with the ease of transferring a utility service- absolutely seamless. Friendly software & their making charity a part of their program totally sold me. And my bill reflected a truly pleasant experience and more palatable expense every month.
Very Happy
It has been a wonderful experience and will continue.
Why my family chose to extend our contract with 4Change Energy
I came across 4Change Energy about a year ago and really liked that the company placed a priority on giving back. But, let's face it...my decision ultimately came down to price. The good news is that I got both with 4Change - a great value and the ability to give back and help others. The cherry on top was that their customer service is stellar. Every time I've spoken to a representative, they have been very helpful and pleasant to deal with. I highly recommend 4Change!
4change energy ROCKS!
Single mom, bad credit, but 4change worked with me to get my lights on and gave great rates. Thank you 4change energy!
4 change
I am vary pleased with 4 changed energies rates and that I get a $25 credit when I use over 1000kwh.
Poor customer Service
I called to order new service like the online plans,but representative was very rude and stated i will need to pay a deposit with any company i chose to use which is very untrue i have fairly good credit and never paid a deposit he didnt even disclose he was doing a credit check
Smart choice
4change energy was recommended to me by a friend after I was so confused trying to find a provider. They were so helpful and better rates. I have decided to extend my contract after checking rates from other providers and because their customer service is so easy. Thanks
Thanks so much for taking the time to write us, Suzy! We appreciate having you as a customer and we're happy to hear that we could make the process of finding a reliable energy company easy. Have a great week!
— 4Change Energy on April 30th, 2019
Good company
I've had 4Change Energy for about a year and a half already. I like the service and the rates are great.
Thanks for choosing 4Change Energy! We appreciate your feedback and are happy to hear you're enjoying your rate.
— 4Change Energy on April 30th, 2019
Good company to work with
I have had zero issues with these guys, great company to work with. Happy to renew 24 months.
So awesome to see you renewing your service! We appreciate having you as a customer and thank you for leaving your review.
— 4Change Energy on April 30th, 2019
Good prices
I like their small prices and the fact that they gave me the same price for 3 years in a row. They take care of their clients!
We aim to please! We're happy to hear you're enjoying your continued rate. Have a wonderful week and thank you for your feedback!
— 4Change Energy on April 30th, 2019
Happy customer
Coming from another state where you have no choice who your provider is, i made the choice to use 4 change energy. They have not let me down with great rates. I have been with them for 2 years and am very satisfied with them.
Thank you for sticking with us for 2 years now! We appreciate your loyalty and for choosing 4Change. We thank you for your feedback.
— 4Change Energy on April 30th, 2019
4Change Change Energy is 4 Me
Am eternally grateful for 4Change Energy....last year when our extreme heat wave stayed most of the summer my power cost was at least $100.00 to $200.00 less than others! My account has been trouble free...they deduct my payment each month let my have a very good rate, supply my electricity and that is all there is to it!
Sounds like you could be sharing your referral code with your friends who are paying too much! Thanks for taking the time to write your review. We're happy to see you so satisfied with you energy service. Have a great week!
— 4Change Energy on April 30th, 2019
Award-Winning Light Company
Finding my family and I in a series of unfortunate events last year we didn't think that any light company would work with us, but 4Change Energy did. Now our lives are back on track and growing strong every day.
That is wonderful news! We're happy to hear we could be a part of making life a little easier. We appreciate you sticking with us. Have a great week and continued trend upwards!
— 4Change Energy on April 30th, 2019
LOVE this company
You pick a plan and that's it. My bill auto pays, they send emails giving you an estimate each week, then the actual bill BEFORE it drafts. My ONLY complaint EVER is that my plan would not transfer when I moved, had to start a new one even though I still had over a year left of my contract.
Thanks for taking the time to leave us a review. We appreciate your feedback and we will work towards making sure that we have similar plans for customers when they move!
— 4Change Energy on April 30th, 2019
Simple, Straight Forward Energy Plan
I have had many energy plans in the past. I really enjoyed the ease of using their websites and the bills were easy to understand; however, the energy rate increased every year. After my last plan was about to expire, I was referred to 4 Change Energy by my coworker. We both received a $25 gift card for the referral. The 4Change website is straight-forward and very easy to read/understand. I just locked in my low-rate price for an additional 24 months. I really enjoy how simple the website is, and the easy of reaching a customer service agent when I have questions. If you are looking for a hassle-free, simple, straight-forward energy pan, look no further!
Thanks so much for your continued loyalty, Julie! We appreciate having you as a customer and are happy to hear you're taking advantage of our referral program. We hope you have a great week!
— 4Change Energy on April 30th, 2019
Nothing to tell, all is good
Nothing to tell,
All is very good
Simple, we like that. Thanks for your review and have a great week!
— 4Change Energy on April 30th, 2019
Best current pricing, service, and least deceptive
I have enjoyed getting our homes electricity from 4Change Energy because they did not try to deceive when advertising what my total electricity cost would be including all fees, delivery charges by Oncor etc. They are among the lowest cost suppliers that I could find. Now they have offered me the opportunity to extend at same rates for another year or two depending on our preference. I chose another 12 months, thinking that costs could change for the better in the future due to positive market issues and supply available in the USA. (Thanks to President Trump!)
Thanks for taking the time to write your review David. We appreciate having you as a customer and thank you for your loyalty. Have a great week.
— 4Change Energy on May 21st, 2019
New Electricity Bill
Big changes in my energy bill!! I cut my bill in half!! Easy switch and live my weekly energy reports!
This is BIG news! Thanks for taking the time to write us, we're happy to hear you're loving your energy plan and prices.
— 4Change Energy on May 21st, 2019
Consistent service and communication.
I've had nothing but a great experience with 4Change Energy.
Thanks so much for your review! We're excited to see you happy with your experience. Thanks for choosing 4Change Energy!
— 4Change Energy on May 21st, 2019
Great electric company
I just signed on for another 24 months with 4Change because provide very affordable and reliable energy. Their billing/management is straight forward (no hidden fees).Customer service staff were honest and very helpful the one time I spoke with them. I never had to contact them again because the service has been consistent and the bills more reasonable than I had even anticipated.
Thanks so much for your review, Guadalupe. We appreciate your loyalty and we hope we can continue to provide you a satisfactory service! Have a great week.
— 4Change Energy on May 21st, 2019
Amazing!
You have been a life saver.i am a single mom and every dollar counts!Thank you 4changeenergy.
Just doin' our job, Karen! We're happy to hear that 4Change Energy is the right electricity company for you. We hope you have a great day!
— 4Change Energy on May 21st, 2019
Great Give Back Company
I've not had any experience with their customer service, so this is difficult to rate. They're billing and time to make payment could be better. Other than that, I've been very happy with my rates and the fact that they give back to the community.
Thanks for taking the time to write us. We appreciate your feedback and thank you for choosing 4Change Energy! We will continue to strive to be the best that we can and take your review into consideration moving forward!
— 4Change Energy on May 21st, 2019
5 Stars for 4Change
I have been a 4Change Energy customer for 4 years. I was recently contacted by a Solar Panel solicitor who said they could not justify switching me over, because my electricity bill was lower than they could compete with.
Than you so much for your loyalty! We're happy to hear you've given us the opportunity to continue providing you with our energy services and that you're enjoying your rate!
— 4Change Energy on May 21st, 2019
Great Price and Service
Easy to switch to, great price, easy renewal - and offered the same low new customer rate! Hands down, one of the best energy companies I've experienced.
Thank you for leaving us your 5 star review, Kevin! We hope we can continue to serve you and if you ever have any questions, feel free to contact us. Have a great week!
— 4Change Energy on May 21st, 2019
4change energy is the best
My experience with 4change energy is the best of the best....cheaper, excellent plans and promotions.
Thank so much for the stellar review! We appreciate you choosing 4Change Energy.
— 4Change Energy on May 21st, 2019
Beware of Renewal
When my renewal came up I just clicked on "renew." Today I checked on their cheapest plan because I have offers from other reputable companies. Today...4-2-19...4Change cheapest plan on their website is $0.69 per kwh. I called customer service and was told this rate was for new customers.....obviously to drag them in so that their rates could be raised to over 12cents like mine. If I had canceled at the end of a year and then reenlisted I would have a cheaper rate...and the customer representative even agreed with me.
Hi there, Terrell. We apologize our renewal rate was not up to par with what you expected. Thank you for choosing 4Change Energy and we will consider your feedback moving forward to be the best that we can be. Have a great week.
— 4Change Energy on April 30th, 2019
Happy electric change
I have been extremely leery of cheaper service for electricity. Friends who switched, soon found, regardless of company, that after a few months the low, low rate would creep & leap up! A year ago a friend told my husband about 4Change Energy. We decided to try it. We have reneweda reputable company at last!
Thanks so much for your continued loyalty! We appreciate having you as a customer and that you can continue to enjoy a low rate with 4Change. Have a great week!
— 4Change Energy on April 30th, 2019
Tired of the hassle
The customer service sucks every time my bill is ready i have to contact you people to get a new pass word I should get a e-mail that my bill is ready and just click on the prompt and pay my bill but no I have to contact you people after a lenghtly time and a difficalt time i finally get my bill paid this will be my last contract with you people
Hi John, we're sorry to see you so dissatisfied. We appreciate the feedback as we work towards being the best energy company we can be for our customers. We wish you a wonderful week.
— 4Change Energy on April 30th, 2019
Great company
Hope they keep the same core values! I'm always happy that I can trust my bill isn't weighed down with extra fees.
Hey there, thanks for writing us! We stand by our pledge to offer customer low prices while giving back to the community - it's not a one time marketing slogan! Thanks for choosing 4Change Energy and we hope you have a great week.
— 4Change Energy on April 30th, 2019
Happy I selected 4Change Energy
First time I ever had to select my own energy company for electric services. I selected 4Change Energy because of their rate programs. Having been a customer for three years, I couldn't be happier with my service and bills.
Thank you so much for selecting 4Change Energy as your provider, and for 3 years at that! We appreciate having you as a customer and thank you so much for taking the time to review us.
— 4Change Energy on March 18th, 2019
Reasonable pricing and no problems with service, What more can you ask for.
4 Change offers nice pricing. My only hiccup I had with them is their autobilling system which kicks in about 5 days before your billing date. It took me one billing cycle to understand this. It works for them to keep their prices down by not having to do so much collections work. Overall this is an excellent company.
Thank you so much for taking the time to write us a review, Ted! We appreciate having you as a customer. We're sorry to hear you had a little hiccup with our billing cycles, we hear a lot about better ways to do it and we are always working to improve how we do business. We're all about ease, and want our customers to have a pain free energy plan!
— 4Change Energy on March 18th, 2019
Three years and counting
I am very satisfied with their service and pricing and will continue using 4change energy.
We're happy to hear you're enjoying your service! Those low prices are pretty great, huh? Thanks for writing us today, have a great week!
— 4Change Energy on March 18th, 2019
Socially Conscious Energy Company
Good company with fair pricing and reliable service. Only reason I gave customer service 3 stars is because I rarely have to contact them but the one time I did, it was really hard to speak to a representative. Love that they donate to a charity of your choice.
Welcome to TX! Thanks for choosing 4Change Energy - we appreciate your review. We're sorry to hear you had troubles speaking with our customer support, we appreciate the feedback as we work to make the best experience that we can!
— 4Change Energy on March 18th, 2019
Love this company!
I havent found rates any lower than these!
That means we're doing something right! We're proud to offer our customers some of the lowest rates across the state and we appreciate having you as a customer!
— 4Change Energy on March 18th, 2019
Love the weekly emails
Probably my favorite thing about this company is they send weekly emails showing how much energy you used that week and compares it to the week before. It takes an average of energy used and gives an estimated amount due for that month. It also shows when the energy was used each week in comparison to the last week so I can see when we use it the most. Its also great to be able to use green energy even living in an apartment.
We're happy you're utilizing our green plan and enjoying those usage reports! We're pretty psyched to hear that our customers love it so much. Thank you for choosing 4Change Energy and we hope you have a great week!
— 4Change Energy on March 18th, 2019
Simply the Best Choice
I have researched energy providers extensively and remasin conveinced that this comply is simply the best choice hands down for price and service.
Thanks for writing this review! We appreciate having you as a customer and if you ever have any questions, feel free to reach out. Thanks for choosing 4Change, have a great week!
— 4Change Energy on March 18th, 2019
Thank you for choosing 4Change Energy!
— 4Change Energy on March 18th, 2019
Thank you for the 5 star review! We're happy to see you satisfied and thank you for choosing 4Change Energy.
— 4Change Energy on February 20th, 2019
Never again
They r so hard to deal with. If you make a payment arrangement, no where on their website does it show that arrangement. So if you pay your bill believing that you are paying the arraignment amount, you are wrong. At no time do they even give a courtesy letter, email or call about the arrangement. People get busy, things that are written doen get lost. So a friendly remind would be nice. If you even need 1 day after the disconnect, you wont get it.
Thanks for writing us. Our payment arrangements are on a case by case basis and mainly go through our customer support center. We understand how it can be frustrating to not see that reflect in your account. Thanks for leaving your feedback and thank you for choosing 4Change as your energy provider.
— 4Change Energy on February 20th, 2019
4 Star energy company
You cant beat 5.4 cents for 1000-2000 watts of usage anywhere in a year contract! This could be a 5 star company but they only get 6% of their energy from renewables. Otherwise a great company and great customer service!
Hey there! Thanks so much for taking the time to write us. Did you know that we can make any plan renewable for just $4.95? Give us a call if you would like more info! Thanks for choosing 4Change and have a great week!
— 4Change Energy on March 18th, 2019
ChangeEnergy What A Huge Dissapointment!
I had Frontier Utilities who was charging me $200 per month for a 700SF apartment when it is empty for 2 to 3 weeks out of the month. Paid penalty of over $200 to get out of contract, and signed for 4ChangeEnergy. They are only charging $96.00. My problem, I never received bill, so I called to make payment. Well, that was Mission Impossible; I was on hold for so long, and was not able to make the payment. It is a new account and it seems that company has issues with their platform. This is nuts, that I can't go on line, create my account and pay. Sounds simple. Why can a company not have an efficient way to collect payment in this day, and age?
Hey there, thank you for choosing 4Change Energy! This is not how we like to welcome new customers, and hiccups in our payment process are definitely out of the norm. If you could please shoot us an email at 4changeenergy@gmail.com with your name and number to give you a call, we would be happy to get things back on track.
— 4Change Energy on March 18th, 2019
4Change Energy - Worst Company -
This company shut the power off to my elder parents due to what they show as $98.53 that was due. I was able to send them a screen shot that showed that amount was taken out.
When you call in they could care less. Jose Cannon the supervisor tried to get it corrected, but you can tell this company has poor procedures in place.
Hi Jeff, thank you for your feedback. We never purposefully shut off power without indication of nonpayment, we're sorry to hear it was a personal situation. If you would like to send us an email at 4changeenergy@gmail.com with the account number and a phone number we would be happy to take a look with one of our supervisors.
— 4Change Energy on March 18th, 2019
4 Change is Awesome!
Easy plans, easy to read and understand. Simple! Plan prices are cheap and their thing is they donate portion of the money to charities of your choice. You also get money for referrals!
Thank you so much for writing such a thoughtful review! We appreciate having you as a customer and thanks for choosing 4Change. We hope you're reaping the rewards of the referral program!
— 4Change Energy on March 18th, 2019
Happy customer
Over 6 years with this company. Im very happy with the service .
Wow, Susan that's so awesome! Thank you for choosing 4Change as your provider for 6 years now. We hope you have a great week!
— 4Change Energy on March 18th, 2019
Costumer service
This is a good company however plans price is average
Thanks so much for writing us and leaving your feedback! We're always working to roll out the most affordable plans and provide some of the lowest rates across Texas. We appreciate you choosing 4Change as your electricity provider and have a great week!
— 4Change Energy on February 20th, 2019
They have changed
The rates now are way too high. I originally was paying about $67 a month for a 700sqft apartment. Once my term was up they offered me a new plan. Its nothing new now for me to pay $120-160 a month for a bill. Not to mention they once sent me a payment confirmation and said my payment had been applied to my account, but it never went through and without any notice, they shut my power off. When i calle din they apologized and we agreed i would not pay for reinstallation fees, however on the next bill they were there. I called in today to get my rate changed and the gentleman said the lowest he can do is $5 off per month. Scam. I'll switch. Go get free nights and weekends, 4change energy has gone down the toilet and theyre trying to take their customers with them.
We're sorry to see you so frustrated. With each renewal, it's possible that we offer a different plan based on the trend of energy prices. We do our best to deliver some of the most affordable prices across the state. We're sorry if your renewal process was not what you expected and we apologize for the inconvenience.
— 4Change Energy on February 20th, 2019
I LOVE $CHANGE!
Our bill went from above $500 to below $ 200 when we switched from TXU. . I highly recommend switching.
That sounds like some awesome savings! Thanks so much for being a customer and taking the time to leave us your review!
— 4Change Energy on February 6th, 2019
Very Expensive. Expensive billing pattern
I enrolled to 9.3 cents plan for 12 months and the first month they charged me $93 for 867KWs. Next month I was charged $196 for 1133 KWs.
Looking at the plan I understood they have a slab of $93 for every 1000 KWs and hence I was charged $93 for 133 KWs used.
The app is so intelligently designed such that it do not display current cycle's usage. you have to login online every time to check your usage . However online page do not show your usage details immediately. It takes 4 days to show usage details of yesterday. Hence you cannot plan your usage to reduce your bill which will led to under or over use of power.
It also has a contract breakage fees of $20. And this is not $20 overall but $20 X no.of remaining months on contract.
Hi Umesh, we're sorry to hear you're unhappy with your plan. We apologize if our EFL and contract was confusing when signing up. We will take your feedback into consideration going forward.
— 4Change Energy on February 6th, 2019
Best service
Love having low electric bills. Contacted often about current usage so I can plan budget. Been with them 2 years now, beginning 3rd....would not change a thing!
Thanks for choosing us for a 3rd year now! We're happy to hear you're enjoying your service and we appreciate having you as a customer.
— 4Change Energy on February 6th, 2019
Electricity at an affordable price!!!!
I'm someone that rarely takes time to give reviews because of how time consuming some of them can be. However, I thought I would take a moment to give you my honest review on 4Change Energy. I've been a customer of 4Change Energy for over a year now and I couldn't be more happier with the service they provide. My monthly bills have been more than reasonable. I have a 2 story home and my electricity bill on average has been no more than $125 per month and this includes running the AC pretty much all day in the summer time and running my heat all day in the winter. My previous electricity provider was Ambit Energy and on average, my electricity bill ranged between $165 and $175. So as you can see, I'm definitely saving money with 4Change Energy.
Thank you so much for taking the time to write us, Damon! We're happy to see you're saving $$$ and thank you so much for choosing us as your energy provider. We're happy to have you.
— 4Change Energy on January 21st, 2019
Great Company
So far Im having a great experience it would be nice if 4energy can offer free nights or weekends
Thanks for the feedback, Tomas! We're happy to hear you're enjoying your service. We're always on the lookout to find new ways to satisfy our customers and help them save some extra cash with our plans. Stick around and find out what we have in store next!
— 4Change Energy on January 21st, 2019
Very happy customer!
Ive been with 4Cange since 2014 and continue to be pleased with the much lower monthly utility bills that I experience (recalling the very first months bill being $25.00 lower than that of my previous provider). My monthly savings have since been consistently (and significantly) lower than Id experienced elsewhere.Having a 1,960 square foot single story home (and we do keep our home a touch on the cooler side), our max summer bill is about $115.00, with fall dropping to about $80.00.Having done a recent rate comparison of about 30 companies, the clear choice for us was, once again, 4Change.And...customer service is outstanding!
Thanks for writing your review, Shannon! We're so excited to hear that you've been with us for so long now - thank you so much for choosing 4Change. It's great hearing how much you're saving each season, if you ever have any questions regarding your account, always feel free to reach out. Have a great week!
— 4Change Energy on January 22nd, 2019
A great company no hidden fees
Ive been with 4 change energy for some time now there service is the best and rates are by far the best Ive never had a problem with our service in all these years Ill continue to stay with them they are a company that you can trust
Thank you so much for taking the time to leave your feedback! We're happy to have you as a customer. Have a great week!
— 4Change Energy on February 7th, 2019
You listen,but you don't hear
Why don't you give customers accurate meter readings so they can confirm their meter readings with yours. It doesn't leave us any way to validate or confirm your truth to ours. Begining reading and ending for each usage period. You just say ....here, this what you used.
This is how much we're taking from your bank...no need to verify...just pay it!
I feel vulnerable with no means to verify you!??
Hey there Jan, you can always call your local TDU and have them read your meter to confirm that what's on your bill is correct. We charge customer based on their usage and that meters controlled by the TDUs provide. We never charge for more or less usage, and it's important for us to be accurate. We apologize if there was any confusion here and we're sorry to see you frustrated. Thank you for choosing 4Change Energy as your energy provider.
— 4Change Energy on February 20th, 2019
100% wind power done right
Our experience with 4Change Energy has been great so far. We've been with them for ~2 years after leaving Green Mountain Energy because of their high rates. 4Change Energy has been the way to go for us. We recommend their "Eco Saver 12" program to anyone wanting to make the sensible choice for the environment and their wallet.
A good environmental option for energy consumption
I consume wind energy and it is very efficient in term of cost/benefit.
Cheapest prices with no gimicks
I have had 4Change for almost 2 years now. My bills average around $100 for a 1300 sq. foot house. I am very pleased.
Best company i ever had
I like prices and work on my schedule to pay very good people somone i can really talk
4 Change Energy is a great choice!
I had Stream Energy and 4 Change cut my electric bills in half.
The best provider in round rock tx
100% renewable cheap less than 60 a month
Effortless sign up
Weekly usage report
New to you
Initial setup experience with 3rd party group made me feel a little leary. After setup everything seems to be working well. I really like the weekly updates showing anticipated monthly bill based on weekly use. Price is same with everyone just hidden charges here and there. It all amounts to the same. Like my experience this far.
No Back Office
I requested additional service for putting on another unit of a 4-plex I own and they had changed their policy. I requested a call from their back office to help resolve the issue and be able to send the correct information to them I never got a call. I also was billed for the wrong meter and they refuse to look into it. I am using a different utility company for my electric needs.
I Love My Electric Provider
4Change Energy provides me with great service with easy to understand pricing. I really enjoy seeing the weekly usage reports that are sent to my email. It allows me to make an estimate of what my bill will be like when due. The payment process is quick and easy, having been setup with my bank, it is paid automatically even if I am out of town and offline. Go 4Change Energy!
Great Plans for my Budget
The only energy company that delivers what they promised. Going on my third year and do not have any complaints. Thanks so much..!
You SUCK.
I started to look for a new electric provider in June and found 4change and it looked like their rates were good so I signed up the morning of 06/06/2018. After finding a better company that same day I tried to call and cancel but no one took my call so I sent 2 emails and said cancel my request. That same day 06/06/2018 I signed up with Axon energy. I never got a bill from 4change in the mail or by email. I was very surprised when I got a bill from Convergent outsourcing, a collection agency that claimed I owned them $21.03 and a additional amount of $47.00. I disputed this with convergent and was sent a second letter that said it was a valid debt so I will send another letter to them and dispute this fraud. I have called 4change at 855-784-2426 more than 10 times and always get a person in Honduras. They have no idea what is going on and when I ask to speak to someone in the U.S they tell me someone will call me. I am still waiting for that call. I don't think 4change has any employees in the U.S. I was told they only have manager's in Dallas. They have a P.O box in Dallas but no brick and mortar building. 4change energy is a scam and I want to warn people to stay away from them. They have 68 Customer Complaints with the BBB and a one star rating. I also believe that Convergent outsourcing is a scam and a fraud with over 780 complaint's with the BBB. I will also file a complaint with the BBB over what I consider a scam with both 4change and Convergent
Best Electric Company Ever!
I was moving at the time and was wondering whether to keep my current electricity provider or switch. 4change was recommended by two coworkers so I looked into it. Very affordable and hassle free electricity! Thats what Ive always wanted! Very helpful personnel when they set me up there was no delay experienced like with other companies. Just simple hassle free electricity is enough to sell me!
Convenience at its prime
4Change Energy is the most convenient and simplest energy provider we've deal with (previously used NRG). They provide a free weekly analytics report with usage data that allows you to measure how much you consume on a weekly basis, their report even projects what your monthly bill will be based on current usage! Not to mention their lowest rates.
The sales pitch is misleading
I selected 4Chnage Energy on the state website after evaluating the various plans. My bill went up significantly due to the tiered structure of the rates.
Billing Department Needs Improvement, customer service hard to reach
I received a disconnection notice after three years of service with this company. I always used the auto pay feature, (EZ Pay) meaning they had my debit card information on file, with authorization from me to deduct the monthly bill automatically. There is nothing wrong with my debit card - the funds are there. They somehow managed to mess that up, did not send me any kind of email reporting a billing problem, and went straight to a disconnection notice. Customer service is not readily available, was unable to reach a human being. I'm still waiting for someone to call me back.....
So far...So good!!!
This is my first time using 4Change Energy. The service has been impressive. Customer service, outstanding. Weekly reports on energy usage. No hidden fees, no greedy tendencies. This is exactly what I'm looking for an a Energy Company....Hell all companies. Thanks for So far...So good!!!!
4change Energy is great!
Setup was simple and account management is convenient. I had an issue where my credit card on file was reported stolen and they quickly contacted me via email to let me know an issue had arisen when they tried to bill me (autopay). I have had nothing but good experiences with them. I would highly recommend.
Surprisingly honest and affordable!
I'm a new consumer in energy so shopping for a legit, honest and affordable company was disappointingly difficult because for some shady reason it seems to be the norm in the energy business for these middle-man fly by night companies to hook-bait-inflate with no intentions of keeping their word on original agreement. I learned the hard way but I learned fast and I was not going to be fooled into overpaying for crap customer service and this company completely met all my needs and concerns as far as quick service, affordable rates and accessable customer care and billing that keeps up with real life. Thank y'all for the family like treatment!
Fabulous
I have had this company for 2 contracts, best prices ever!!! Super easy to renew!!!!
Great plans and great customer service
Ive had 4change energy for 4 years now. When I moved into a new house the person at the call center recommended a plan to help me save. I didnt realize how much of a difference it would make.
Get an app
You should get an app so people can get there bill and pay way easier that by email
Horrible service
I signed up for this service in July I paid my bill in August come to find out it was for the wrong apartment same address just different apartment so I received the email stating that there is sorry that Im leaving them so I had to call. The representative that I spoke with informed me that that was an automated mistake then come September comes and my bill is now my bill sky rockets to $321. So I call and I speak to another representative he informed me that the previous representative did not remove that cancellation fee of $200 from the previous conversation moving forward October comes I get another bill now my bill is 431 so I c so I called and I speak to another representative he informed me that the previous representative did not remove that cancellation fee of $200 from the previous conversations moving forward October comes I get a Nother bill now my bill is for $431. The representative that I called was very rude told me that customers sometimes do make mistakes as far as giving the wrong apartment number I literally had to go back-and-forth with this representative about who was incorrect and who was right. Buy this time I am very frustrated and upset so she gets back on the phone to tell me that the mistake was on their end I have yet to pay a bill with for your change energy because of their mistakes in there lack of communication! This has been the worst experience with an electrical company that I have ever experience I would not recommend this service to anybody if the representatives are going to point the finger at the customer before going a through investigation thats horrible customer service. When I originally got my first bill the balance was for $50 I paid that not knowing that it went to a completely different apartment same address different apartment number I have to ask the representative so its possible for you to allow me to have service in the same apartment complex at two different apartments Ive never heard of that. I only paid one bill that was for the month of August I am now just putting my second bill due to their incompetence .
Service
I love this company its cheap and easy. I got it online and by the second day it was already running. Not only that but they are very helpful at customer service. Thank you for being a good company
Great energy company
It isn't easy comparing energy plans until I contacted 4Change. The customer service personnel explained things to me that I could understand and helped me pick a plan. I save every month with this energy company.
Happy user
A friend recommended 4Change. I checked into it, seemed good, I decided we could try it. So far, so good. I am very pleased
Amazing serivce and price !
I joined 4change after a friend recommended i use them for my apartment, about a year and a half ago. My bill is always consistent, except in the summer months (i live in Houston, so it gets REALLY hot in the summer) and my bill was only $10 more! I have never had an issue with billing or anything. I always recommend 4change to my friends and family/ Thank you for your service!
Pleased
I have experienced a number of electric providers!! This one here 4 change is by far the best one yet I'm very please I have 5 kids three dogs and a hard working loving husband..and my energy rate for the past couples months have been outstanding..i find myself leaving a light on a little longer sometimes..lol no but it's great company!! 5 stars
Fair and Reasonable
I switched from TXU to 4Change which was the best financial move i could have ever made.
Perfect for me!
4changeenergy is perfect for me....like a lot of others have a limited income and under normal weather conditions use less than 1000 kw per month,,,this low rate was a life saver.
I have saved money within the first month
My first bill was dramatically less then with my last electric company. Highly recommend
Overcharging at it's finest
I have been going back and forth with this company because I am being sent disconnection notices every other week. I call customer service, thinking I have resolved the issue, pay well over $180 for fees I am not even understanding, under the impressions I would have certain charges waived from the account (about $56). Looking at my following month's bill, the $56 charge has rolled over to the following bill, with a disconnection notice for the amount the representative told me would be waived. Every time I call, I get a different story on these fees and nothing showing the fees were waived. So here I am, making another HUGE payment for my electricity, frustrated that no one is on the same page as I, yet I am paying because I do not want to be disconnected. I was so excited to switch over to 4Change energy, but this has been a big mistake. Still haven't received a resolution to any of my issues with this light company, it has just been a endless circle every time I call.
Spooktacular savings
I would rate this company number one. For the great savings per kilowatt! Great customer service! And able to speak to a live operator! I would recommend this company to everyone
Love this company
Im glad I finally realized how to find a good company. Very satisfied.
Love 4Change Energy
We have been a customer of 4Change for several years and have loved the experience we highly recommend them for your energy needs.
Fooled me once
Price was great the 1st year. No chance to renew at same price. Price went up by almost 50%. Called and let them know that the person that recommended 4 Change for to renew at the same rate but we couldn't. So they offered us 8.5 which was great til we got the 1st bill. The other charges actually brought the cost to over 12 cents per kW. We ask them twice before the contract went into effect to send us the information for our contract pricing but never received it. When I looked at the bill it actually showed the program we were on but that clearly showed the pricing at a higher rate than even the original pricing offered but by not telling us the plan we were actually getting they fooled us into another year at a price that is one of the highest around. It will be worth the extra charges to cancel our contract before year end. No hidden charges....Right!!
Mercy
I am writing for my son who has Down syndrome. He lives independently. We help him when needed. I had him change to 4Change Energy about 3 months ago because his electric bill was out of sight. Sadly, I am sure he appears as your nightmare customer. Two out of 3 of his last three bills, got paid late while I was trying to get him set up with autopay. Yet you kept sending very polite gracious reminders, giving a very generous deadline to pay. Hopefully we have it set up correctly now! His bill is about half what it used to be!
Good and sustainable
Good experience so far, just in high consumption when the temperature is high, that can be more expensive.
Best electric company so far
Lowest electric bills Ive ever had
Predictable and dependable
Ive been using 4change Energy for almost a year. At first I thought my bill may be a bit high for an apartment but I quickly found out that I can always count on my bill to always be the same every month, even when its in the triple digits in TEXAS!!! When other people have lost power, I have still had mine!!!
Better than the rest
My last light company raped my bank account!!! 4change has made my bank account and me happy great customer service great prices
Homer owner
Love the way they said a reading with previous wattage used easy to read. Love it !!
Best service with appropriate price!
Everybody should use 4 change energy service. They are doing great customer service.
Satisfied New Customer
My locked in kilowatt plan is great! Thank you!
EASY EASY EASY
First off easy to sign up. Easy to switch, they take care of it for you. Easy to view and pay online.
Cost reduction.
My cost have been greatly reduced. No service issues, great customer service. Minimum reduction of $110.00 per month. Some months much more.
Great customer service
Fast response best customer service in Texas!!! You wont be disappointed
Best for your bucks
Thank you for being cheap thats all i have to say ,
Comparing old and new ...quite a difference...shocking!
The lowest bill that I've gotten is higher than than the highest bill from my old electric company. I went on vacation three different times beginning (1). July 15,18 until August 1,18. (2). August 5,18 until August 27,18 . (3).September 24,18 until October 17,18. Each time I turned my thermostat to 80 degrees. Me being gone during these time periods reflected very little decrease in my monthly bill. I read and log my meter CLS almost everyday except when I'm away and I never turn my heater on at all because(I like it cold) ! My meter reading never conqueres with 4 Change Energy.??? I always knew my exact bill amount with old carrier. 4 Change Energy doesn't allow me to compare to verify if correct kilowatts were used. I have to blindly trust what they show to be correct. I always pay it but ....I haven't saved anything by swiching....which I regret. My contract is up in May. I will certainly swicth back if I can. Sorry, 4 Change Energy ...this contract didn't live up to the 6cents per kilowatt promised in conversation when I agreed to switch. Why doesn't your reading show what my meter does and why don't you print beginning and ending readings each month?? (I can't verify accuracy).
Great price
My bills have been low and it has been av wonderful thing considering Texas summers always hit your pocketbook
Electric Company
Good, consistent electricity at a great rate.
Way to go
Everything was very straightforward. The reps are understanding and helpful.
A REAL review, not a pay out for this..
First time using this company and it has been excellent. No issues, been responsive, easy online bill check as well as payment. So far so good
So far so good
Had a few problems when I first signed up.
4change is the way to go
I have had 4change for years now, they have never given me any problems with billing or changing households during my move. I get weekly notices on my usage compared to previous weeks. I have recommended 4change to my family and friends when they are looking to save money with electricity. They are also extremely happy with them, there are no hidden fees and have never had issues. Why pay more elsewhere for the same exact product and not get the great service that follows 4change. I highly recommend them and will continue to use them
Great energy prices....friendly staff
Great experience
Extremely satisfied
Have not had any bad experience since I joined.
Great
Best Energy company i have had in a long time
Helps Us Save
Im going on the second year with 4 Change Energy. Im disabled, on a fixed income and found the right company. With a great plan and weekly use report, I can help control usage and except what to pay monthly. No bad surprises with this company.
Excellent service
4Change has the lowest fixed rates in my area and they offer $25 off on referrals. They also send emails showing a daily breakdown of usage and the estimated monthly bill amount. Excellent service!
Saving dollars
Best plan Ive ever had! Saving us money. Thank you
4 change is a good change
Never had and issues. Bills are surprisingly the same every month.
Couldnt have picked a better company
I have the budget saver plan and I couldnt be happier. I always know what to expect my bill will be and the pricing is fair with no hidden costs or extra charges.
4Change Energy experience
Always fair pricing
Don't try calling for anything
The title says it all. I've tried to contact customer service to discuss a new plan because the current one was ending soon. First I did it by email and that was a dead end. I called and that was even worse. It's almost like nobody wants to take a call for fear that the call may be an issue they don't want to deal with. In the end, they never got back to me so I'm still a 4change energy customer that's paying more than I did last year because I wasn't able to speak with someone about a better rate. Maybe this was intentional?
Best First Time Experience
The day we got approved for our first home to call our own, we didnt know where to look or even know where to look for the basic things we need to live in our home. 4Change was easy to sign up and understand what we were actually being charged. No hidden fees. The Customer Service was easy to talk to and communicate to. We have now had 4Change for almost a year now and I wont go with anyone else. I have not had any issues or unexpected fees. Thank you for 4Change for giving our home the bright light it needed to help us start our familys home.
Consistent LOW rates
My 4th year with 4Change energy. Oh, I check other companies at every renewal time but so far have had NO reason to change. Others offer short term savings (maybe) but upon reading the fine, print find out differently. So far my renewals with 4Change have remained fairly consistent with my original "sign up" plan. I'm a firm believer in: "If it ain't broke, don't fix it......"
Electricity that is electrifying.
I think so much of 4change , I have signed up my son and a very close friend. I am proud to be part of 4 change.
Home energy saving
Very good service and cheap rate
Happy since 2016
I have been with 4Change Energy since April of 2016. I have had no problems with billing, customer service or any other aspect of their service. I am looking forward to continue with them.
Great experience
Wonderful staffExactly what I signed up forNo surprises Thank you for your honest work
Not so bad until you run into a problem!
Weve been with 4change for almost 3 years and never had a problem with 4 change until last month. I was going to pay my payment late so I called the account manager and he told me that I could not pay it late that I jad to pay the full amount. Or my services will be disconnected. Okay, so I borrowed the money and paid it on the date of notice. Four days after I paid it I came home to no electricity. I called and the account manager toldme that it was disconnected because the late fee of 28.00 was not paid.I was paid the 28.00 had my electric turned back on but wanted to speak to a supervisor. To let them know how I was not informed of a late fee when I paid my oringinal amount on the day of final notice or I would have paid it as well. The account manager told me that the Supervisor was unable to speak to me at that time so I asked if one could return a phone call to me and she said yes...a week later I have yet to receive a phone call frome anyone from 4change. I was upset about my electricity being shut off but was more angry about not having 4change return my call. Just a bad situation all the way around. However, before this one incident 4change has been great to have. I will stay with them and hope that in the future they will take their customers complaints a little more serious.
Organized experience
I love that I don't have to do anything to get great reliable service at a great price on both of my properties. Billing is automatic and energy use predictions are right on. I have no reason to change.
Good pricing and service
The first contract cycle was so simple that I signed up for a second conrtact.
Not me but you
For the second time I been put on auto pay and never applied for it.In stead of just a transfer of account address you cancelled service at old addressee and put me down for a new contract. for regular bill month to month You want more every month than my highest bill has been.
Quality Energy Provider
We have had 4Change Energy for over a year. Its service is excellent, and we like the energy use reports.
Great electrical service company
Both service & billing have been reliable and consistent! Cost of electricity has remained very reasonable relative to other electrical service companies!
VERY, VERY Happy with 4CHANGE energy
When we decided to change our electricity company, my husband reviewed many electricity providers. He chose 4CHANGE energy and they have been great. We have had them for over two years now and they have never disappointed us.
Mediocre, prices going up.
My renewal experience this year, which should usually be pretty easy, was terrible. Required several phone calls and explanations as to why i was getting emails saying my power would be turned off even though I renewed appropriately. Not to mention the old plan that was the reason for getting on with 4Change has changed and prices have gone up signficantly... Wouldn't recommend.
Five Star Company
I have very nice experience with the company, customer service is excellent and I recommended to my friends.
4 Change Energy Really saves us money!
We have been with 4 change energy for a number of years now and they give us much better rates then our other plans we have had. They are always courteous when we call to renew our plan and give us the best deal possible. When we first switched over to them we were surprised by how low our bills were in the summer when we ran the AC all the time. It is such a nice surprise to still be surprised by how low a bill is even after all these years. This year the rates went up a little bit because of inflation, but are still so low that are bills are lower than they were when we were with the other companies. All in all I am very pleased.
Stay Away From This Company
I have had this company with two different plans. The first plan was fine. On the second plan, the company did not give me notice that the plan was expiring, yet the company continued to send me e-mails that showed my energy usage and stated quite clearly that I was enrolled in a plan. Since my bill had jumped in amount charged, I called and waited on hold to talk to someone. Waiting to talk to a rep is common when you call. it took two phone calls before I could get a representative who stated my plan had expired. The first rep said there was no change in my billing rate. Obviously, he was wrong. I asked the second rep why I had not been notified. She said sometimes 4 Change Energy provided notification and sometimes 4 Change Energy did not provide notification. My plan expired in the heat of the summer, when 4 Change Energy could maximize any non-plan bills! I have complained and asked for a re-billing as if I was on my last plan because 4 Change Energy was deceptive in saying I was on a plan on my weekly usage e-mails. Life is too short to put up with these folks. Direct 4 Change leadership needs to read the Texas Deceptive Trade Practices Consumer Protection Act.
Easy Power
They make the whole change over very easy and understandable.
The CHANGE THAT IS 4REAL
I have enjoyed being a 4CHANGE Customer since moving into their Service Area! All that was shared by the Representative when moving to my new location has been and welcoming experience. I have invited others family and New neighbors to come on board to enjoy the Cost Efficient Service. A SPECIAL THANK YOU for SERVICE tended in Excellence!
BEST ELECTRIC COMPANY I HAVE HAD IN MY LIFE
MY BILL IS ALWAYS FAIR AND IF I HAVE A PROBLEM, THE STAFF AT 4 CHANGE IS ALWAYS WILLING AND QUICK TO ANSWER ANY QUESTIONS AND ALWAYS RESOLVE THE ISSUE IN A PROFESSIONAL MANNER.
Totally Satisfied Customer!!!
We've been customers since 2013 and are totally satisfied with the cost that we pay; the service we receive and the the payment system set up. The folks we talk to on the phone when necessary is always very professional and friendly. Love the weekly updates on how much electricity we're using so that we can make adjustments to not waste energy.
Best In the West !
Completely satisfied !
216 e Walcott
Everything has been good except for really high light bill for the first month
Best rate for us
I pay less then half per K wat hour then I did when I lived in El Paso and our monthly bill for a roughly 3k sq ft home is under what my 2 bed room apartment was in El Paso. Other companies we surveyed had hidden costs they tried to conceal until it was too late to get out of a contract with out penalties.
New customer
Every one so eager to help and knowledgeable
4Change Energy Lied To Me
Year 1 experience: I inadvertently signed up for a plan which was either $71.21/month or $142.42/month regardless of how much electricity I used. It ended costing me approximately $400 more for the year than the previous year. Year 2 experience: I renewed under a different plan which was actual use and my bills have been nearly as much as the previous year. I will not renew with 4Change Energy.
Great Electricity Provider
I recommend 4Change Energy every chance I get. Excellent customer service.
Best Electric Company
We have been using 4change for a while now and are very pleased with rates that are offered. I highly recommend this company for your electricity!
Love 4change
I really like the way for change energy contributes to charitable organizations in my area.
Thanks so much for writing your review! We're happy to hear you enjoy our charitable partners.
— 4Change Energy on October 1st, 2018
4change energy
Great company...have a large family and since switching 2 years ago to 4change I have not had any large bills or problems. Definitely recommend
Awesome Nichole! Thanks for taking the time to write us your review. Keep enjoying those low rates and thank you for being a 4Change customer!
— 4Change Energy on October 1st, 2018
Fair and happy
They are fair and quick first time home homeowner I'm happy ! great prices too
Congrats on your first home, Cuzco! We're happy you chose 4Change Energy and that we get to be part of your experience. Thanks for being a customer!
— 4Change Energy on October 1st, 2018
Please NEVER try this company.... Please, listen to the advise!!!!!!!
Just to use a few words, I moved from Chicago to Texas, I have been in diferent electricity companies... I HAVE NEVER EVER PAID this expensive 4 change energy charges, not even in Chicago. They deceive you with their different plans. I do not want you to work a whole week in your job, like me, just to pay money hungry people, it is not fair. By the way, in my experience, the best company, here in Texas is Amigo Energy.. I do not know if they are offering the same good rate I got at that time, but at least they will not deceive you.
Hey there, we're sorry to see this! We never mean to deceive any of our customers. We do our best to make sure customers are educated and read the EFL (Energy Facts Label) that is linked to each of our plans. They have info regarding all charges and costs when it comes to how you're billed for electricity. We're sorry if it may have been confusing and we appreciate you feedback as we work to be the best energy company we can be!
— 4Change Energy on October 1st, 2018
Let Youf light Shine
Week by week they keep me informed on the progression of where my bill cost is heading allowing me to make an adjustment of necessary. I appreciate that very Mich.
Good price p/kilowatt
Been with this company for several cycles. No other company has been able to offer a better price. Bills are easy to understand. Good customer service.
4Change has been a consistently strong provider through the years. In fact, 4Change was five best electricity providers in our 2023 annual ranking. We're glad your happy with your choice!
— Tim Wasson on May 29th, 2024