4Change Energy Customer Reviews

Best Electric Provider I've Used!

4Change Energy is an amazing electric provider that I have been using for years! Their customer service is beyond any that I have experienced before, their rates are affordable, they care about their eco-footprint, and they even give you an option to donate to a charity of your choice. When the winter storms of Texas 2021 were happening and everyone was losing power, 4Change Energy sent out a warning email and was emailing it's providers with updates and apologies every step of the way. When the war between Russia and Ukraine first began and we all were unsure of how it was or was not going to effect us over here in the US, 4Change Energy sent out another email to keep us all informed on the company's plan and what the war meant for electric providers. I recently had to change providers because of a move that requires me to use a specific electric provider however, that has not stopped 4Change Energy in helping me with every step of the process. I have only been met with kindness, compassion, and understanding. I'm immensely disappointed that I had to leave their service and will return in a heartbeat if given the chance. If this seems a bit silly of a reaction for an electric company, I urge you to give them a try. I will ALWAYS recommend 4Change Energy to any and all that ask.

Easy, Simple, Cost Effective

Super affordable rates that fit well with our home and budget. Average usage fits perfectly with the $100 bill credit for using over 1,000 kWh which makes the electricity bill very surprising each month. I always end up paying less than I imagine.

4change will 4sure save you money

Going on 2 yrs with company & have not had a single negative issue. Im very happy & pleased to have 4change as my electric provider.

THE BEST!!!!!

Always great rates, no hidden charges and wonderful customer service!!

4Change Energy Review

I am going on my 3rd year with 4Change Energy. I have been extremely pleased with their service. Absolutely honest and fair company. Beyond that, my contracts are 12 months and they always surprise me at renewal time and offer my exactly what they would their new customers. I use about 1000 kw (give or take a few) and my bill in the winter is about 80-90 dollars and about 90-110 in the Summer for a 2000 square foot home. They are absolutely an amazing company. I definitely would refer friends and family to use them as an electric provider.

Never Disappointed

I switched to 4energychange.com to find a reliable and responsible rate. At first my rate was 5.5 cents. Now living in Texas with the heat it was pricey to go with Reliant, TxU, or even some of the other companies that claim free night and weekends or even with green energy. Lets face it electric is a must and it is expensive especially in the South. However, this company is awesome. In a year I have never paid over $250.00 monthly. Yes, even with running my AC and window units to a cool 71 degrees. And in the winter I have never paid over $150.00. I could lower it further in the summer but I just cant handle the humidity and heat. This company is amazing. I just renewed my rate at 6.5 cents with a $90.00 bill credit after 1000kw. There is no usage fees attached. I give them 10 stars for taking care of the customers and working hard to keep the rates low.

Great prices and service

They saved me just before the February 2021 freeze, as a previous customer, they had me switched back to their service in less than 2 hours, just in time before the hard freeze hit Texas. I'm forever grateful, and will stay with them forever.

Good prices

I have been with 4Change for several years now and have never had issues. I have the Free Energy 12 Plan which gives me an Average Total Price of 7.5¢/kWh at 1,000 kWh. This is the best plan for cooling my 1700 square foot house, with one well maintained air conditioning unit outside and furnace in the attic. The pricing works like this: for the first 500kWh I pay 11 cents per. Then the next 500 kWh are free, followed by the last 500 kwh at 11 cents per. I never use more than 1500kWh.Depending on how much electricity you use you CAN save $$ with this plan.

I extended my service for 2 years

My electric bill is half of what it was in an older house that was about a quarter the size of my current house. I have not had any problems so I dont really know how to rate customer service but hopefully it is good

My Best Experience with an Electric Company

Since I moved to Dallas, I have never had a single issue with my service. The prices are fair and I have never paid for electricity I haven't used. Enrollment was easy and they set up our electricity on time for when we moved into our new apartment. Great Electricity provider. Definitely recommend.

Keep the lights on

We had a power outage. It was easy to speak to an actual person who found there was an area outage and let us know when to expect the electricity back on.

Beyond excellence.

Best electric company I have ever been with.

Environmentally sound

I have never had any trouble with 4Change. I chose to use this company because the rates are great and because of using renewable resources to provide our electricity. I have recommended it to neighbors.

Save and Give

I love that I can get competitive rates even for 100% renewable energy AND select a local charity to give money to at the same time. My electric bills are always lower than my friends and we have a two story home and keep it cooler than anyone we know. The entire process is easy.

Much Better than Expected

I have been changing electric providers every year; however, this is the end of my second year with and I just extended my service for another year. The other providers changed plans every year (increasing rates) doing away with the plan I had chosen the prior year. I like consistency.

4Change Energy is an honest provider!

We found 4Change Energy on www.powertochoose.com. They have delivered good pricing, and no hidden fees or charges. Easy online account management and timely usage reports! Choose them, use them!

Saving 20% on avg. per month

We changed electric providers a year ago to 4 Energy . On an average we have saved 20% per month on our energy bills. I love the weekly dashboard report that is emailed to me. I feel like I have more control on our electrical usage monitoring it weekly.

What I like about 4change energy

I've had really good monthly bills which is a lot cheaper than former utility providers.

4change energy

Great electric company! I joined a year ago, and I usually change electric companies every year or so to get a better price, but they still have the best prices! Great customer service, no interruptions, low deposit when I joined, I think that they're the best!

4Change...a better solution for your power needs

I switched to 4Change on the recommendation of my son in law. He was right. My plan is excellent, and I am happy to have an opportunity for renewable energy from 4Change. Peace of mind all around.

Easy Saver 12 Plan

Being only 2 of us are staying in an apartment we dont typically go over 1000 Kwh usage. On the hottest days of the year I do see an increase but I typically have never paid over $120 for energy. If I do happen to go over its usually like $95-105. Not that bad, I have autopay and its pretty nice to just forget about having to pay them. When my plan was about to expire they even offered me the same plan for another year. Again, great to not have to think about shopping for a new plan and I can just keep the same information. All in all not a bad company to go through for energy, I havent had any problems with them. I understand its always a gamble with not going over 1000 Kwh of energy but it is of my own error if I do. The only thing I didn't like is initially they did a credit check which now shows on my credit report. But now thats done so I dont have any more problems in my opinon.

New to you

Initial setup experience with 3rd party group made me feel a little leary. After setup everything seems to be working well. I really like the weekly updates showing anticipated monthly bill based on weekly use. Price is same with everyone just hidden charges here and there. It all amounts to the same. Like my experience this far.

Just energy

Lowest light bills I've ever had glad i switched to them

100% Wind Energy

If you use a lot of electricity and want to use green energy, this is the company for you. After reviewing many plans, this is the only one that the more you use, the less you pay per KwH.

Best company

This electric company was easy to sign up with--they have done exactly what they advertised. Their prices have been fair and questions have been answered honestly when asked.

Ok

Ok

4change review

Fast and convenient pricing is fair..

So far so good

Renewal

Since I haven't tried any other company I really can't compare. So far we/ve been OK with it. No complaints except It's a little higher than we wanted but that probably is because we prefer our comfort level.

Great value with no supply or billing issues....

Easy sign up process and online billing worked just fine...

So far so good

Had a few problems when I first signed up.

Not so bad until you run into a problem!

Weve been with 4change for almost 3 years and never had a problem with 4 change until last month. I was going to pay my payment late so I called the account manager and he told me that I could not pay it late that I jad to pay the full amount. Or my services will be disconnected. Okay, so I borrowed the money and paid it on the date of notice. Four days after I paid it I came home to no electricity. I called and the account manager toldme that it was disconnected because the late fee of 28.00 was not paid.
I was paid the 28.00 had my electric turned back on but wanted to speak to a supervisor. To let them know how I was not informed of a late fee when I paid my oringinal amount on the day of final notice or I would have paid it as well.
The account manager told me that the Supervisor was unable to speak to me at that time so I asked if one could return a phone call to me and she said yes...a week later I have yet to receive a phone call frome anyone from 4change. I was upset about my electricity being shut off but was more angry about not having 4change return my call. Just a bad situation all the way around. However, before this one incident 4change has been great to have. I will stay with them and hope that in the future they will take their customers complaints a little more serious.

Billing nightmare never paid 300 for my 1800 sf house.

I have lived in this house for 30 years Never have my bill go that high.After talking with someone they said I was on the wrong plan, so after 1000kwh at $86 I get hit another $86 for going over . Went to 1,350 kwhCalled 4 times with no answer , had to E-mailed them.Responding email said I had a unpaid balance. The balance was paid and I had a credit that was comfermed by my last statement.So... there advertised kwh price has a catch....Billing department doesn't credit your account and frequently made mistakes on the bill.EMAIL them for your records.

Ripped Off

I do my research diligently (using PowertoChoose.org) based on prior year energy usage for my house. Last May, I signed up for the 4Change Energy MaxxSaver plan based on my kWh consumption. However, I was astounded by my bill as was much higher (~$100) than based on the rates quoted in the Electricity Facts Label (EFL). I complained and was switched to the BudgetSaver12 and again the same thing happened in that my bill is 2X the amount expected based on the cited rates per the corresponding EFL. This is fraudulent misrepresentation of rates in the PowertoChoose.org website.

STAT AWAY!!

My account was late and I never received a disconnection notice. I sent a check but they said they never received it. I can't cancel it because I am under contract and it's $25 a month to cancel the contract. The prices are okay...they are a little higher with TDU charges and trying to get more money out of you. I had a better experience with Green Mountain Energy and will be returning to them as soo as I can!

Thumbs down for customer service on move out

I emailed 4change on my moveout date of 06/19/2022 requesting that my service be cancelled, immediately. The next cycle start was 06/20/2022. I received a receipt acknowledgement email that same date however, service was not cancelled and they did not notify me of this until 06/22/2022 at which time they charged me a another whole month's cycle charge. The service would not have been cancelled at that time except that they received an order for service from someone else. I have emailed back and forth with them insisting I pay the full month of charges for after I moved out and notified them to cancel, and when I try to call their office, I get an "office closed" message.

They have no idea how to bill correctly

First of all, they have issues with their billing system. They sent out a couple of extra bills mid month and it was scheduled to be withdrawn from my account until I called to have them cancel it.
Their email correspondence is also atrocious. They automatically send you a reply saying our team will get back to you in 24-48 hours but I have yet to have one respond in that time frame if they even respond at all. On top of the slow responses, the email was full of typos. It also seems like they say things like we have resolved the issue but then I am still billed incorrectly and have to call to fix it anyway. It makes me doubt the credibility of this business. Their prices are alright. I couldve went with a different plan to better match my needs at a cheaper price but there was no point in doing that afterwards and getting stuck with a cancellation fee. My service was interrupted like everybody elses during the Texas Freeze and whenever power lines went down but then it was up to AEP to fix it.

Confusing Billing Practices

I'm new to the Texas energy market so 4Change was recommended. The service they provide is good but the billing is always confusing. Everytime you pay the highest amount on the bill, I get the next bill stating I had a previous unpaid balance. Tried dealing with customer service to get an explanation and had an agent who was obviously having a bad day, talk to me like I was stupid. I'm paying for this? Can't wait to change energy providors when this contract is up.

Slow bill processing is unacceptable

Sent the following email:

Today I discussed and issue with one of your agents regarding receipt of my payment. My Credit Union showed payment was made on the Nov 19 (Sent attachment and listing proving I paid 4 days early).

I told the agent I pay all my utilities from my CU which I find more convenient. All my other utilities accept prompt payment from my Credit Union including my former electric service. You are either behind the times
or are trying to force me into using your system which you seem to emphasize inordinately. I paid a second time via phone to resolve the current lag in your system and find it necessary to go with someone else who is more accomodating.

This is their misconceived reply:
After reviewing your information, we realized that we received your payment for $30.76 on 11/23/2020( my payment by phone), if you processed your payment through online check or E-pay, it might take up 10 business days for us receive your payment, therefore, if you decide to use the same payment method, we recommend you pay it as soon as you get the bill to get your money on time.
Please let us know if you need further assistance and we will gladly help you.
Remember that we offer 24/7 Online Account Management. If you have any further questions about your account, please contact us directly at 855-784-2426.

My 2nd and last reply:
I reiterated that I find their bill payment processing out of their network unacceptable and will be going with another provider.

Teaser Rate Looks Attractive...then you get the actual bill

You have to stick between 1000-2000 kwh, otherwise you pay a much higher rate. And they have an affinity for fees. The mail's been running slow lately as we all know, but they process payments slowly as well. So, you're hit with late fees, and on top of that a $19 Disconnect Fee Notice. Very disappointed in this company; I'd say their do-gooder, charity public face is a sham when they take advantage of their customers.

Very expensive

I really thought it was gonna be lower, never ever wanted my light bill over $300! I should've stayed with my previous company just energy!

The sales pitch is misleading

I selected 4Chnage Energy on the state website after evaluating the various plans. My bill went up significantly due to the tiered structure of the rates.

Worst Experience of My Life

This company is the textbook definition of scam. I wish I could give negative stars on every part. My only regret is falling victim to their disgusting excuse of what they call customer service. They will rob you blind and then good luck getting a hold of anyone who can and is willing to help you come to any sort of reasonable resolution. I'm still dizzy from all the running around in circles I have done trying to get my money back and get rid of this appalling energy provider. Take my warning and do yourself a favor and stay away from this repulsive company.

Don't do it they will rip you off! Dishonest!

First they tell you oncor is included NOT 2nd they cheat you it got cooler and I know my ac not running as much but still claiming I use the same amount of electric won't return calls They will rip you off .

Buyer beware- customer service sucks

Mr. John Geary (President of 4 Change Energy)Mr. Troy Captain, (Director of Customer Operations)Great job Troy at being unknown, your customer service reps don't know who you are.I'm saddened to learn what terrible customer service I have had at 4change Energy when I called to cancel my service because I was getting out of the Army and moving to a place where they have an Electric Co-op. First of all, I never signed a 3-year agreement with 4Change Energy as my provider and have never and would never sign a contract for an Energy service. My electric was set up by a rep at my property managers location. I find it sad that your customer service reps said that I will get an early termination fee if I didn't provide them with the PO change of address that I was moving to or a bill from my next electric provider, bill of sale on a house, new lease agreement and a bunch of other things to prove I'm not staying in the same house and just switching electric companies. I don't have to provide ANYTHING.. As I said I am in the Army and ending my time in service. It is against the law for a soldier to be charged fees when they are ordered to a new location. Please take care of this matter and educate your customer service on giving great customer service. Everyone isn't leaving 4Change Energy for another Energy company at their present location. I feel that 4Change Energy wanted proof of why I was canceling my service and that is unacceptable that people are taken as liars until they provide proof that they aren't. Remember all those troops that gave sacrifice and the ultimate sacrifice so Americans can be thought of LIARS until proven otherwise. It really sucks that troops fight for the freedoms so that companies can rip their customers off and over charge for their products. Money is the power of all evil and companies are so worried about losing a buck that they treat the good customers bad. If companies had a great price and treated their customers great, then they wouldn't have to worry about losing customers and they would have more customers than they can handle. Yet the devil's dollar does your bidding.

Generated 13 invoices for a 12 month plan

Who the hell on earth will generate 13 invoices for a 12 month plan?I was in "Easy Saver 12" plan which had $75 for 1-1000kWh. To take the advantage, these guys generated 13 invoices and charged $75 extra intotal. I would not suggest/recommend these kind of service.

Buyer Beware

I did not read the reviews of this company before I picked them because it was a great rate I loved the giveback to charity. Now my electric bill has almost tripled and I am not using any more electricity now that I was in the summer. I called and asked if they had any assistance or could explain what is going on and the customer service representative said no sorry it was what I was using and if I waited until the bill was past due they could spread out the payments over three months. That is not assistance as I would still be accumulating the next months bill. I asked if someone could come out and do a reading to make sure it was correct or see if something was pulling more power etc. No that was not an option. I only have a 900sqft house and my bill is over $400 WITH the 1000kWH deduction. I am a single mom with little income and three special needs kids and choosing to keep my house warm or feed me kids is a choice I am now having to make and that is sad. This summer I ran my a/c AND two window units and my bill was 1/3 of what it is now - this is not right. I have contacted my attorney to see how you fight a company that seems fraudulent and when my contract is up in two months I will still fight it because I don't anyone else to go through what I am facing.

OVER CHARGES SCAM ARTISTS BEWARE

Due to the pandemic a lot of people experienced issues paying their bills or paying them on time. I fortunately was able to pay on time until right after electric providers were able to disconnect again. Well I tried paying my bill and it kept telling me it didnt go through so I check the bank it shows it went through. It was the middle of the night so I thought Ill call tomorrow to check with them it went through so maybe just their system. Well I woke up to no lights had to sit on the phone for 45 minutes. Send an email showing proof of payment. They still couldnt find it. They had to call their corporate office to find it. Inconvenience me sitting in the Texas heat with breathing difficulties in Texas summer then it took 4 hours for the power to come back on. Got my bill and guess what they charged 9.95 late fee, 19.95 disconnect notice thats right the pink paper was 20 bucks and 29.95 reconnection fee. Every month consistently I have to wait 3 to 4 days or call to get them to show my payment Is reflected on my account. Then the plan okay it said 8.9 c per kWh great right WRONG! It is 8.9 for the first 1000kwh after that lets say like me this month in a 1 bedroom used 1408 kWh was charged twice 89.00 plus 89.00 for the additional 408 not 8.9 c per kWh. It is every time you start into the next 1000 even if its 1001 your bill will reflect 89.00x2 Essentially I am paying 14.2 c per kWh thats more than prepaid lights!!! I complained about all the issues I got a condescending customer service rep. Who basically said okay well once you make your payment we can switch your plan. What you charge all these fees, click bait prices, poor customer service and your payment system is horrible! However dont think I deserve anything except this 286.00 bill got a 1 bedroom apartment are you kidding. Run use prepaid before you settle for this scam of a company

Deceptive rate plan advertising.

When comparing different companies' rate plans, I clicked on 4change energy's' maxx saver 12 plan which offered a fixed rate of 6.1cents/kWh, a $90 credit once 1000 kWh were used, and it advertised No base charge and No hidden fees. At the bottom of the page, the ad specified that the posted rates were inclusive of all other charges and fees with the exception of taxes. I never received any hard copies that detailed my plan and my first two bills were much higher than what my fixed rate should have calculated to. I was billed at a higher rate, a base charge, and various other fees that I believed were included in the rate. Then I learned of the EFL, which was completely different than the advertised rate plan. I changed providers for a lower rate, but ended up with a higher rate, and now they want to charge me an early cxl fee. Don't trust this company..

DO NOT CONTRACT WITH 4CHANGE-LIARS

I have used 4ChangeEnergy for 4 years. They cannot get any of their Account Receivable correct. Every month I have to contact their customer service (in South America, a socialist country which hate Americans). Customer service rep's do not have the authorization to do any thing to correct your bill. I have been documenting my 4 contacts to resolve my July and August 2020 bills. They have sent me confirmations that they received my payments and 4 to 5 days later a Ms. Elizabeth Hernandez said she called (no record on my phone of her call), sent me a email that I still owed $243.73. I tried to call her phone number and or course it went to S. America. I tried to email her back and her is email is not a valid email...SURPRISED! Last week I sent her all of my PAID bank checks along with her emails. Never heard a word, that has been 4 days ago. My only alternate is to report their lack of action to correct their errors to the Energy Commission.

Look elsewhere for better customer service and more competitive rates for your utility service

I have had a poor overall customer service experience - and have been disappointed by my overall experience - with 4Change Energy.

You SUCK.

I started to look for a new electric provider in June and found 4change and it looked like their rates were good so I signed up the morning of 06/06/2018. After finding a better company that same day I tried to call and cancel but no one took my call so I sent 2 emails and said cancel my request. That same day 06/06/2018 I signed up with Axon energy. I never got a bill from 4change in the mail or by email. I was very surprised when I got a bill from Convergent outsourcing, a collection agency that claimed I owned them $21.03 and a additional amount of $47.00. I disputed this with convergent and was sent a second letter that said it was a valid debt so I will send another letter to them and dispute this fraud. I have called 4change at 855-784-2426 more than 10 times and always get a person in Honduras. They have no idea what is going on and when I ask to speak to someone in the U.S they tell me someone will call me. I am still waiting for that call. I don't think 4change has any employees in the U.S. I was told they only have manager's in Dallas. They have a P.O box in Dallas but no brick and mortar building. 4change energy is a scam and I want to warn people to stay away from them. They have 68 Customer Complaints with the BBB and a one star rating. I also believe that Convergent outsourcing is a scam and a fraud with over 780 complaint's with the BBB. I will also file a complaint with the BBB over what I consider a scam with both 4change and Convergent