4Change Energy Customer Reviews

Any time i have had a need to call the service line, they are more than helpful. I am very satisfied

4Change Energy is an amazing electric provider that I have been using for years! Their customer service is beyond any that I have experienced before, their rates are affordable, they care about their eco-footprint, and they even give you an option to donate to a charity of your choice. When the winter storms of Texas 2021 were happening and everyone was losing power, 4Change Energy sent out a warning email and was emailing it's providers with updates and apologies every step of the way. When the war between Russia and Ukraine first began and we all were unsure of how it was or was not going to effect us over here in the US, 4Change Energy sent out another email to keep us all informed on the company's plan and what the war meant for electric providers.

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I recently had to change providers because of a move that requires me to use a specific electric provider however, that has not stopped 4Change Energy in helping me with every step of the process. I have only been met with kindness, compassion, and understanding. I'm immensely disappointed that I had to leave their service and will return in a heartbeat if given the chance. If this seems a bit silly of a reaction for an electric company, I urge you to give them a try.

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I will ALWAYS recommend 4Change Energy to any and all that ask.

Super affordable rates that fit well with our home and budget. Average usage fits perfectly with the $100 bill credit for using over 1,000 kWh which makes the electricity bill very surprising each month. I always end up paying less than I imagine.

I think overall the customer service is very helpful and the plans are great. I highly

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recommend this company. Good rates!

Charitable support given monthly and at the customer's choice means the world to me. Next in line are the Green Plans, great price and how prioritized and valued I feel as a customer. They are so easy to contact and do business with, I have never spent hours on hold or felt like I didn't truly matter. In 2021, 4Change sent out an email reassuring customers that it would never take advantage and surge prices in the face of a deadly winter storm that hit Texas. That email has always stuck in my mind, it spoke volumes about what kind of business 4Change is and I am proud to use them daily!

Customer service is A Plus

I have loved having these people as my providers for the past 4 years. The service is outstanding! I would definitely refer them~~

Going on 2 yrs with company & have not had a single negative issue. Im very happy & pleased to have 4change as my electric provider.

I dont remember ever smiling at my electric bill until I gave 4Change Energy a try! Unbelievably fair! I have signed up again for my 3rd year!

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Excellent! Truly a five star company!!

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Dont pass this opportunity by!

I've never had issues. The website and payment are easy to navigate. I appreciate that they use some of their profits to give back.

It was easy and manageable

Was chocked to see my renewal rate doubled from 0.9, 2022 to 18.4, 2023

Really appreciate the home energy reports that I receive weekly which include an estimated billing amount for the end of the month. Very easy to do business with.

For almost 3 years our monthly bill has been consistently just over $100 / month. Our home is smaller @ 1400 sq ft & with spray foam insulation.

I have been happy with this company so far. I expect to have great rate if I renew and if not I will change electricity company

I have been a customer for many years and to date, I have had no reason to call Customer Service. I am happy with my service. Billing is easy. The weekly usage emails is a great feature.

Pricing and billing is good.

No tricks to make the deal look better than it really is. Straightforward transparent rates.

Ive been working with 4Change Energy for more than a year and decided to extend our contract because they keep the energy supply even during the hard time in Feb/2020 during the winter storm in Houston. They deserve my fidelity.

I was looking for a company that offers renewable energy for a fair price and found that at 4change energy. I renewed my plan twice with them and did not have a rate increase, they actually appreciate your loyalty.

Of all the things to be relied on in today's America, change is the only one that can be counted on. Therefore, in the long run it is obvious that my financial situation will also, and so will 4Change Energy, so why worry about energy when in the long run it will all balance out.

I ENDED MY CONTRACT 5 DAYS AFTER 4CHANGE PREVIOUS BILLING PERIOD. MY MISTAKE,, THEY CHARGED ME $82.90 FOR 5 DAYS SERVICE. MAKE SURE YOU END YOUR CONTRACT BEFORE THE END OF THEIR MONTHLY BILLING PERIOD, NOT AFTER .

It was a good experience. I am willing to renew it.

Time to renew rates go up even though wind energy has grown exponentially hasn't done anything for me the customer.

I was trying to speak to a person about my bill. The lady was very rude and she would not listen to what I was trying to say. The lady was very defensive and should not be working in customer service. She begin explaining my bill and I could not understand what she was saying. So I tried to interrupt her to see if she would start over. After saying, excuse me multiple times, she just kept on talking. She has an accent, but I could understand some of what she was saying. I was going to ask her if she could start again from the beginning, because I could not follow her because I had no Idea of what she had already said.

The service has been great and reliable and very easy to use the only thing is it would be nice to receive my bill in my email with more notice then one or two days before its due

Good experience

I started off over a year ago. Prices were good but not rate I saw online. Switching was simple and convenient. However, I am on Social security disability and explained at sign up I do NOT get paid until the 3rd day of each month. Customer service rep said No Problem. It would be set to pay on that day. $10.00 late fee if not paid on or before that date. 12/2020 I noted payment due 12/31/2020. Again for Jan/Feb/Mar/ Apr 2021. This was disappointing so I called to be told can waive late fee once per year. Not what I signed up for.

Keep getting notices that my Plan is expiring. Replies seem to go ignored.

I picked this company following someones suggestion to pick the lowest centage plan, as there are too many plans with too many deals. During the phone call requesting new connection, I was told I would be given a $25 gift card and so would the person that referred me. Despite my friend telling me that the company never seems to follow through on that, I went ahead and got the friends account details only to see neither of us got it (7 months since then). Neither did my friend that I referred to following that. Moreover, their cheapest centage deal still gets me upwards of $150 monthly bill even when I dont use AC below 74F (on most days not even below 76F). Their deal of $100 credit upon usage of $1000KWh or more is almost impossible to achieve, as somehow it goes close to 990 KWh but never quite 1000. Im only waiting to end my service period to get rid of this plan.

4Change Energy Customer service is terrible. It takes a long time to get someone on the line, then you can barely understand them, and on top of that there's an echo on the line.

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I've used 4Change Energy for more than 2 years with no issues. I've always paid on time. In that time I've never used more than 1,000 KWh in a mo.

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This billing period, however, they say I used 2,091 KWh!! My electricity usage was normal for the month...There's reason at all (from my end) for my bill to show I used more than double the norm. They were NO HELP AT ALL in getting this disparity resolved. The only thing they did was request a new meter read from Centerpoint. They told me it would take between 5 to 7 days, and that they'd contact me with the results. They didn't contact me for 10 days so I finally called them. They told me the meter read request confirmed the usage, and that they had the results several days ago. The 4Change Energy Rep told me there was nothing else they could do, and offered me no solution, even though I was adamant I couldn't have used that many KWh in one month.

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I called Centerpoint, again, and they offered to do a physical meter test, but that will take 15 days, and the bill is due.

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I know I didn't use that much electricity in one month. NO WAY. But as a customer no one cares. 4Change Energy is terrible.

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I requested to speak with a Manager, and the 4Change representative said there are none available, and that I would have to wait for up 24 hours for one to call me (at their convenience). Terribly frustrating. Terrible customer service. I would NOT recommend anyone use 4Change Energy.

After 3 years as a satisfied customer, I can report that while the Company Billing and Account Management has been a disappointment recently although Customer Service has declined only slightly in quality. They were quick to point out the terms of the contract that allowed them to charge $1.20 kw/h for Final Billing, although they did not bother to notify me of renewal or even a competitive rate change for an existing customer which was in complete defiance of the same terms of contract. They have become deceptive this will drive desirable customers away from such a business quickly and their ratings will undoubtedly reduce further. Veterans Energy is another holding of the same company so be wary.

I emailed 4change on my moveout date of 06/19/2022 requesting that my service be cancelled, immediately. The next cycle start was 06/20/2022. I received a receipt acknowledgement email that same date however, service was not cancelled and they did not notify me of this until 06/22/2022 at which time they charged me a another whole month's cycle charge. The service would not have been cancelled at that time except that they received an order for service from someone else. I have emailed back and forth with them insisting I pay the full month of charges for after I moved out and notified them to cancel, and when I try to call their office, I get an "office closed" message.

I switched electric providers, due to the high bills I was receiving w/ my previous provider, only to receive an even higher bill with this provider. I received a $236 bill for one month of service. I love in a 2 bedroom apt, which is less than 1200 square feet. I really question the legitimacy of charges and billing. When I contacted customer service regarding bill, the customer service rep was unable to provide a valid explanation of the charges. She was rude and discourteous. I left the call even more agitated than I began. I can't wait for the end of my contract, so that I can switch providers. If I continue to receive $230 bills, I am considering paying to exit my contract and services with this company.

They wanted to raise my rates and wouldn't sustain the current plan I had for the current year. Once I decided to change service, they harassed me and indicated they were willing to keep my current rate structure. I said no to repeated calls and e-mails and then they automatically decided to renew me although I had already chosen a new vendor. I really question the ethics of a company to do this when I was on record that I did not want to renew

Spent 1/2 a day dealing with customer service to change power from a temp pole to a newly built home. They never got it, had to change provider to make it happen.

First of all, they have issues with their billing system. They sent out a couple of extra bills mid month and it was scheduled to be withdrawn from my account until I called to have them cancel it.

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Their email correspondence is also atrocious. They automatically send you a reply saying our team will get back to you in 24-48 hours but I have yet to have one respond in that time frame if they even respond at all. On top of the slow responses, the email was full of typos. It also seems like they say things like we have resolved the issue but then I am still billed incorrectly and have to call to fix it anyway. It makes me doubt the credibility of this business. Their prices are alright. I couldve went with a different plan to better match my needs at a cheaper price but there was no point in doing that afterwards and getting stuck with a cancellation fee. My service was interrupted like everybody elses during the Texas Freeze and whenever power lines went down but then it was up to AEP to fix it.

I'm new to the Texas energy market so 4Change was recommended. The service they provide is good but the billing is always confusing. Everytime you pay the highest amount on the bill, I get the next bill stating I had a previous unpaid balance. Tried dealing with customer service to get an explanation and had an agent who was obviously having a bad day, talk to me like I was stupid. I'm paying for this? Can't wait to change energy providors when this contract is up.

I have lived in this house for 30 years

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Never have my bill go that high.

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After talking with someone they said I was on the wrong plan, so after 1000kwh at $86 I get hit another $86 for going over . Went to 1,350 kwh

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Called 4 times with no answer , had to E-mailed them.

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Responding email said I had a unpaid balance.

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The balance was paid and I had a credit that was comfermed by my last statement.

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So... there advertised kwh price has a catch....

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Billing department doesn't credit your account and frequently made mistakes on the bill.

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EMAIL them for your records.

Do not ever use this company. I called several times to make sure my service was cancelled and they still had it active in a place I no longer live. They kept trying to make it seem like I never cancelled and didnt take responsibility for the inconvenience.

This company is THE worst. Starts low then sky rockets. My last two bills were $417 and $638. Switched but not soon enough. Do yourself a favor and don't fall for their BS.

Called to cancel service for my inlaws, seeing that they were moving into my house but they made it impossible. The customer service agents are based overseas and don't speak very good English, they couldn't understand what a store stroke was or washr a"power of attorney " was for. I was moved to a supervisor who said they would look into it and call back. They eventually emailed and told me to call back and i could now speak to a live rep and try to cancel the service now. Tried to call back but it's still a nightmare.

I CANNOT APPRECIATE BEING CHARGED A HIGHER AMOUNT FOR KILOWATTS BECAUSE I DO NOT USE ALOT OF ELECTRIC!!!! TEXAS ELECTRIC IS A JOKE AND A RIPOFF!!!! WHAT KIND OF SENSE DOES THAT MAKE ESPECIALLY WHEN YOUR GRID IS NOT RELIABLE!!! GO FIGURE!!! ANOTHER WAY YOU ALL SCREW THE PUBLIC!!!!

I paid over 23 cents per kWh for just less than 1,000 kWh usage! Bills and payments are only online. I want to go back to Champion.

This company is the textbook definition of scam. I wish I could give negative stars on every part. My only regret is falling victim to their disgusting excuse of what they call customer service. They will rob you blind and then good luck getting a hold of anyone who can and is willing to help you come to any sort of reasonable resolution. I'm still dizzy from all the running around in circles I have done trying to get my money back and get rid of this appalling energy provider. Take my warning and do yourself a favor and stay away from this repulsive company.

I had a Bill w/4ChangeEnergy for $302 b/c I am being charged $180 for switching to a much cheaper provider.

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I informed them I am a 66 yr old unemployed senior citizen and I don't have $180 just laying around for this BS charge, so I requested to be put on a payment plan to pay, over a 3 month period, paying a $100 a month. The very 1st day they withdrew the entire $302, causing my other checks to bounce and have me charged additional fees by my bank.

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When I called to confront them to ask "what happened to my payment arrangement"?

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I was told, "sorry there's nothing they can do"!

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From a former customer, listen to a seasoned veteran of this provider. DO NOT, get 4 Change Energy. They were the 2nd most expensive of the 76 providers I had to chose from.

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When I looked at other providers

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(I never choose them in the 1st place) the apartment people did.

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DO NOT GET 4 CHANGE ENERGY!

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If my finger wouldn't hurt so bad, I would type it a 100x

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Have a WONDERFUL day!

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(The only thing that won't make it WONDERFUL, is getting 4CHANGEENERGY.

I moved in May 2022 and signed up for the 4Change Maxx Saver Select 12 Program expecting to pay the advertised price of 12 to 14 cents/kWh. The actual bills I paid for June-Aug, however, ranged from about 16 to 24 cents/kWh. The 24 cents/kWh occurred in June when we used less than 1000 kWh. In July, my usage increased to about 1300 kWh, and my bill actually decreased! In August, my bill was $238 at 1400 kWh. Even though I expect to pay a $180 penalty to switch because of the time left on my 12-month contract, I figure my savings will cover that cost in 6 months or less. Very disappointing to be penalized first for conserving energy, and again because I was misled by their claim of low rates.

First they tell you oncor is included NOT 2nd they cheat you it got cooler and I know my ac not running as much but still claiming I use the same amount of electric won't return calls They will rip you off .

After speaking with 4 different representatives and the retention department all I resolved was that they they do not care about their customers. I renewed and magically ended up on another plan to were I was paid $1,000 for one month. All I asked for was to be put on the plan I had been on and be given a credit for the KHW price difference. Convenient for them to overcharge their customers!!!! Poor customer service, disconnected several times and no call back. Took almost 7 days of this to only find out they are okay with overcharging me and not crediting me for two months. Clearly they do not care about their customers, I wish I had read more reviews before signing up with this company.